Service History 1037

Near Georgetown, TX 78633
Lou
Job Details: 12/21/2018
RANGE WHIRLPOOL WFG550S0HZ0 "arrived on site to inspect range oven temps. Upon further inspection, I removed the bottom panel to inspect the burner and Ignitor and I turned the unit on. I found the bake igniter spark was too far from the burner causing the spark to go back towards the ignter and not light the burner. I removed the igniter and remounted it in the proper position and tightened the mounting screws to properly ground it. I also crimped the terminal connector to the igniter. Tested the unit after adjustments and the burner is lighting immediately and the igniter is now sparking properly. I put the bottom panel back on and using my multimeter, I placed my thermal lead in the middle of the center rack and tested the unit on Bake at 350 degrees. At the 350 preheat, my temp reading was 395. My next five temp readings were 358, 363, 352, 348, 365 for an average temp reading of 357 degrees. I advised the customer of my findings and advised that the unit is operating as designed.
Near Round Mountain, TX 78663
Jerry C.
Job Details: 12/21/2018
WASHER GE GUD27ESSJ1WW GUD27ESSJ1WW Arrived to inspect no agitation. I found the belt had failed and will require replacement. Further inspection revealed the gear case may have been leaking oil and caused the failure and should be ordered as well. Office to order belt and gear case and motor to be reverse flowed. Please allow two hours for service. No leaks observed during service. ; ordrng 1 CNOTES (2 HOURS SERVICE) and 1 CNOTES (PARTS AUTHORIZATION ) and 1 WH01X20436 (drive 3l) and 1 WH16X22784 (supports assembly) and 1 WH38X10018 (transmission pulley)
Near Cedar Park, TX 78613
James
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW5800BW0 Arrived on site and installed new suspension. Ran calibration mode and auto diagnostics. Unit tests good. Job complete
Near Austin, TX 78732
Cliff
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site to install rack wheels and pivot clip for a dishwasher. Per homeowners request, as she was not home, I dropped the parts off at front door. Homeowner will install parts herself as she is familiar with how to do so."
Near Temple, TX 76502
Steve C.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Arrived on site for the unit is not freezing or cooling. Gain access to the evaporator and found there is only frost on the bottom section of the evaporator. Also found small oil leak from the compressor. Unit will need a new compressor, evaporator, uv drier and access valve. Will need three hours to complete the repair. Office will need to reschedule customer.; ordrng 1 CNOTE (3 HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"
Near Harker Heights, TX 76548
Al
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer still not spinning water out of closets. I tested the motor at the windings and got 4.3 4/2 and 4.4 4/3I checked the J2 connections at the board and got no reading. I removed and replaced the harness and service tested the unit and unit tested as designed. I also Calibrated the washer. All water lines were dry at the time of service.Labor was deducted from previous calls for this unit.CS approved cost and parts charges. Spoke to Tech line MARK SR#7723707240 Diagnosis was a wiring issue needs harness
Near Austin, TX 78749
Kevin
Job Details: 12/21/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid not locking, replaced control and lid lock and it would still not engage. Will need to bring back strike to correct issue. No water leaks at connections at time of service. Customer will not be Home until Jan 14; ordrng 1 CNOTES and 2 W11252738 (STRIKE)s"
Near , TX 78728
Paul
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for the washer not filling with water. Mr stated that it fills but with not enough. I tested the washer and found it filling properly and working as designed. I went over loading, selections, and detergent use with mr and explained how the high efficiency washer works compared to an older agitator style washer that use water to wash the clothes. There were no water leaks present at the time of service. Call complete."
Near Johnson City, TX 78636
Brandon
Job Details: 12/21/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for customer complaint of unit over filling with ice, found faulty bin thermistor, I replaced thermistor, unit tested good."
Near Austin, TX 78745
Kevin
Job Details: 12/21/2018
WASHER AMANA NTW4516FW2 "Arrived on site for washer leaking and found valve is leaking at connection, reseated connection and leaking has stopped, no further repair is required at this time, job complete"
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL GS5SHAXTL01 GS5SHAXTL01 Arrived to inspect ice issue. I found a large mass of ice within the ice chute in the door and I inspected the ice chute door. I found the kit was installed incorrectly and required removal and replacement. I replaced the kit and tested and the fitment issue resolved. No leaks observed during service. Warranty applied to service.
Near Austin, TX 78737
Brandon
Job Details: 12/21/2018
WASHER WHIRLPOOL wtw8900bc0 "Arrived on site for customer complaint of unit leaking, found leak coming from bleach dispenser and fabric softener dispenser as well as tub ring in he manual diagnostic mode. Also found incoming water pressure to be a little high causing splashing to occur during fill and recirculation. Ordering dispensers and tub ring. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10550152 (tub ring) and 1 W10553370 (dispenser asm) and 1 WPW10554110 (dispener)"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 12/21/2018
WASHER MAYTAG MHW5500FW0 Arrived on site for excessive vibration during the spin cycle. The Mrs. and I loaded the machine have a Lee with wet towels and observed the spin cycle. We found no problems. Suspect a out of balance load. All water connections were dry.
Near Nolanville, TX 76559
Arthur B.
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL RMC305PVS01 Arrived onsite to install rebuilt control board from prior visit’s diagnosis. Installed new control. Reassembled and powered up. All functions and features now work as intended. Heated 1 cup of water @2mins. Water was boiling. No other issues found.
Near Killeen, TX 76549
Al
Job Details: 12/21/2018
WASHER MAYTAG MVWX655DW1 "Arrived to inspect unit not spinning. I tested the unit and confirmed the complaint. While disassembling the unit I noticed the hub and retainer clip were broken off in the machine. I ordered the HuB W10528947, WP8533953 screw, WPW10402178 retainer. Customer scheduled for return service on Monday 12/24/18.Please call 30 minutes prior to service.; ordrng 1 W10528947 (HUB) and 1 WP8533953 (SCREW) and 1 WPW10402178 (RETAINER)"
Near Austin, TX 78759
Paul
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for the refrigerator that still makes a loud humming noise. I ran test 3 & test 4 with ms listening for the noise. In test 4 when the compressor came on ms stated that’s the noise she was hearing. I explained to ms that this was the normal sound from the compressor and the noise is louder because the refrigerator is located in a tight spot between the cabinets and walls causing it to echo. I did find the stub out on the compressor touching the back cover and I bent it out of the way. The cover was the cardboard style so I didn’t think this would cause the noise to make a higher pitch sound. The unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/21/2018
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and found thermal fuse blown. Replaced thermal fuse.now unit operates as designed.
Near Austin, TX 78746
Kevin
Job Details: 12/21/2018
WASHER WHIRLPOOL WFW9200SQ02 "Arrived on site and set washer into diagnostic cycle and found no saved error codes. Ran automatic test and washer spun correctly, ran a drain and spin cycle and it reached spin speed properly. Could not duplicate customers experience, washer is operating properly at this time. No water leaks detected at time of service."
Near Round Rock, TX 78664
Jonathan S
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDPE234GPS "Arrived on site for dishwasher door not shutting. Inspected unit and found standing water in unit. Inspected door and hinges and found door not setting correctly in right hinge. Corrected door and attempted to drain water from unit. Found drain pump not activating. Tested voltage to drain pump and found 120 volts. Removed water from unit with shop vac. Performed diagnostics mode, 6-4 float switch opened and 8-2 drain failure. Monitor test cycle and water connection. All tested good, no water leaks present."
Near Manor, TX 78653
Joseph C.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for “will not wash” complaint. Inspected unit and found inlet valve solenoids failing. Removed and replaced inlet valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78737
Leonardo
Job Details: 12/21/2018
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit making weird noise. Test unit and found noise coming from speaker on console. Will need to order new console stainless W11296171. Office to reschedule ; ordrng 1 W11296171 (CONSOLE STAINLESS )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Replaced rotor and bearing. Ran cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Replaced rotor and bearing. Ran cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Replaced rotor and bearing. Ran cycle, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78737
Kevin
Job Details: 12/21/2018
DRYER WHIRLPOOL WED8900BC0 "Arrived on site and disassembled dryer and found all functions are operating properly, although replacing belt, blower fan, may make a slight improvement they are all operating. Customer will inspect house vent exhaust to trying to Termine if it is still an airflow issue."
Near Austin, TX 78737
Kevin
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site for bad aroma during the wash cycle, Attempted to disassemble washing machine but found basket will not separate from the tub. Washer has residue buildup but since he will not separate advised customer to run cleaner. Found stand pipe is installed correctly, other than completely rebuilding tub and basket assembly no correction can be made to remove the smell.
Near Austin, TX 78731
Paul
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived onsite for the washer that just turns off in the middle of a cycle or when the drying cycle tries to start. I checked stored error codes and found an F6E3, F9E2, & F9E1. I erased the codes and ran the diagnostics cycle. I could hear the diverter switching between the upper and lower wash arms. The unit completed the cycle and the F9E2 came back. I replaced the control and ran the diagnostics cycle again. The unit completed the cycle and is working as designed. Call complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL WDF775SAYM0 "Arrived on site for customer complaint of unit leaking, found lots of hard water build up on and around door gasket, I replaced door gasket and instructed customer to clean dishwasher with clr and dishwasher magic. Collected payment on check.
Near Austin, TX 78733
Kevin
Job Details: 12/21/2018
WASHER ROPER RTW4516FW2 Arrived on site and sound customer is experiencing washer filling up to the top regardless of how large the load size is. Customer is also experiencing washer is not spinning clothes out. Replaced control board to address the water level but will also need cam kit and actuator to correct issue.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator)
Near Austin, TX 78735
Luis
Job Details: 12/21/2018
ICE MACHINE KITCHENAID KUID308ESS1 "Arrived on site for no ice. Ran diagnostics no water entering reservoir good voltage to valve reading 120vac unit passed all other diagnostics. Diagnosed unit will need water valve. Installed new valve ran diagnostics water entering reservoir,during fill found water leaking from a crack on reservoir above drain pump. Added sealer to crack advised customer to let sealer dry 24hrs if water continues to leak from reservoir part will need to be replaced and will be responsible for part price."
Near Lampasas, TX 76550
Steve C.
Job Details: 12/21/2018
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site on the unit flames are not correct. Test of the units and down it is a new home and it’s not converted to LP. Found the unit will need a new LP conversion kit. And advise the customer not to use the middle burner due to flame is extremely high.; ordrng 1 W10853432 (LP KIT)
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to replace the power supply and the icebox fan due to unit powers on and off. Replaced both parts and tested unit. Unit works properly and all water connections were dry at time of service.
Near Austin, TX 78724
Joseph C.
Job Details: 12/21/2018
DISHWASHER MAYTAG PDB1600AWE "Arrived on site for “water coming into unit, from sink” complaint. Per my previous diagnosis, removed and replaced drain hose and seal kit/plunger. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site for the unit will continuously turn on and off and will display PO. Called Whirlpool sr#7723704778 and found the ice box fan will barely blows any air. Whirlpool advise to replace the power supply board and ice box fan. Will need AUTHO and reschedule customer.; ordrng 1 CNOTE (AUTHO ) and 1 W10624574 (cntrl-elec SUPPLY)
Near Round Rock, TX 78665
Jonathan S
Job Details: 12/21/2018
COOKTOP WHIRLPOOL WCG97US0DS00 Arrived on site for cooktop flame too low. Performed diagnostics and tested burners. Made minor adjustment to left burner. Spoke with customer on the design of the grates and user care guide. All tested good.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
COOKTOP KITCHENAID KICU569XSS Arrived on site. Check for no operation issues. Found error code F 29 and C81 flashing on all elements. Will need both modules and display to repair unit. Office to reschedule; ordrng 1 W10885135 (MODULE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
COOKTOP KITCHENAID KICU569XSS Arrived on site. Check for no operation issues. Found error code F 29 and C81 flashing on all elements. Will need both modules and display to repair unit. Office to reschedule; ordrng 1 W10885135 (MODULE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
COOKTOP KITCHENAID KICU569XSS Arrived on site. Check for no operation issues. Found error code F 29 and C81 flashing on all elements. Will need both modules and display to repair unit. Office to reschedule; ordrng 1 W10885135 (MODULE )
Near Dale, TX 78616
Robert
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on job to replace freezer door. After replacement of door check seal and operation. No leaks detected at time of service
Near Round Rock, TX 78665
Jonathan S
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for refrigerator having loose door handle and to of the RC shelves damaged. Inspected shelves and found small shelf stainless bent at end, found drawer shelf stainless had dents and bigger shelf, stainless was not wrapped around edge and because of this shelf had sharp edge. Removed door handle and found screw threads worn and not allowing screw to tighten. Added screw to handle and installed. Tested door. Removed shelves and installed new. Found big shelf off square and not aligned with other shelf. Called parts department (SR), will leave new shelf in unit and taking the one with sharp edge, due to safety concerns. All other operations check good. Will need to reorder DOA shelf and replace drawer shelf and drawer shelf. Office to schedule appointment when ETA is available.; ordrng 1 W11213107 (SHELF ) and 2 W11226546 (DRAWER RAILS.)s and 1 W11243759 (SHELF )"
Near Killeen, TX 76542
Al
Job Details: 12/21/2018
DISHWASHER MAYTAG MDB6769AWS2 Arrived to inspect dishwasher ( LIGHT SHOWS AS CLEAN BUT DISHES ARE STILL DIRTY AND NOT WET- NOT WASHING AT ALL- NO WATER AT ALL). I confirmed the complaint and attempted to diagnose the unit. The dishwasher would not advance to test mode. I removed and replaced the control. I reassembled the unit and tested the unit. Unit now operates as designed. All water lines were dry at the time of service.JOB COMPLETE.
Near Austin, TX 78759
Paul
Job Details: 12/21/2018
OVEN WHIRLPOOL WEG760H0DS0 Arrived onsite for the range giving a cooling fan error message. I found an F8E0 error. I cleared the error and tested the unit. At 170 degrees the fan came on but was dragging and running slow. The error popped back up. I changed the cooling fan and tested the oven. The unit is working as designed.
Near Wimberley, TX 78676
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 "Arrived on site. Replaced pad for ice. Ran dispenser, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 "Arrived on site. Replaced pad for ice. Ran dispenser, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 "Arrived on site. Replaced pad for ice. Ran dispenser, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78744
Leonardo
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL DU1055XTPS0 Arrived on site to test unit for blinking light. Test unit and found unit washing and heating correctly. Checked filter and filter was cleaned. Advised customer to run hot water at sink to allow hot water at unit to clean better. Job complete.
Near Killeen, TX 76543
Steve C.
Job Details: 12/21/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for the unit is leaking water. Tested the unit and found the leak is from when the unit is putting water to the tub, the water is hitting the tub ring as well. Found the lid panel was not pushed back properly. Removed the top lid assembly and secured the panel. Tested the unit and unit works properly. All water connections were dry at the time of service."
Near Austin, TX 78723
Joseph C.
Job Details: 12/21/2018
WASHER WHIRLPOOL CHW9160GW0 "Arrived on site for “F25 error code” complaint. Inspected unit and found connector plug for motor to mcu loose, in mcu plug. Fully inserted plug into mcu. Cleared codes. Tested unit. Unit checks good. No leaks detected, at time of service."
Near Austin, TX 78758
Luis
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Arrived on site for no cool. Clicking noise from compressor compartment. Removed cover found compressor extremely hot and not powering on. Installed new starter to compressor powered unit on compressor powered on. Advised customer er to allow 24 hrs for unit to cool down
Near Hutto, TX 78634
Jonathan S
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not washing. Inspected unit and pointed out scratches to customer (see SD-QuickPic). Performed diagnostics mode, error code F8-E2 pump,failure. Found motor not activating. Tested voltage at wash motor and found present. Tested motor resistance and found opened. Tested drain pump and found activating and working as designed. Tested drain pump resistance and found within range. Removed failed sump motor and installed new. Performed diagnostics test, checked for water leakage and monitor cycle. All tested good, no water leaks present."
Near Liberty Hill, TX 78642
Lou
Job Details: 12/21/2018
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher dispenser not working. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed and the dispenser opened like it should. The drain pump and element both operated as designed. I gave recommendations, to the customer, on use and care and types of detergents and rinse aids to use. No water leaks observed during service, job completed."
Near Austin, TX 78737
Brandon
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW5640XW0 "Arrived on site for customer complaint of washer not starting cycle and bad electric burning smell. Found control board energizing both winding on motor causing smell and unit not to spin, found faulty control board. I quoted customer for control, he is not going with control at this time. Error codes F2e3, f3e1, f1e2 f0e0 f2e1,
Near Round Rock, TX 78681
Jerry C.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM02 WRF990SLAM02 Arrived to instal parts. I found the adapter was not needed and the ice maker housing required seating onto the chassis correctly. The fan would not operate and I removed and replaced it with the harness assembly. The drain tube in the lower unit area was gapped and had been leaking for some time. I sealed the tube and then squared and leveled the chassis and doors. All functions appeared to be present and the airflow returned to the rc. No leaks observed during service.
Near Austin, TX 78738
Leonardo
Job Details: 12/21/2018
RANGE KITCHENAID KDRU783VSS03 arrived on site to replace board for right oven. Replaced board and error code went away but unit not heating. Large oven and small oven both not heating. Will need to order new tod both oven not heating. ordrng 1 2HOURJOB (2 HOUR JOB ) and 2 WP4449751 (TOD)s
Near Salado, TX 76571
Arthur B.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Arrived onsite to install new RF door to SxS refrigerator from prior tech’s diagnosis. Removed and replaced door assembly. Reassembled. Icemaker now calls for water. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78703
Luis
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KSSC48QVS02 "Arrived on site for freezer door popping open. Tested freezer door operation,found door not making good seal while closing. Adjusted packages in freezer to prevent interference with door closure. Tested door operation good door making good seal closed fresh food door freezer door no longer popping all the way open."
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on sote for control and adapt and dampener replacement. Replaced control kit, and upon replacing dampener found unit completely frosted. So defrosted entire EVAP and replaced dampener so the unit will cool unit we can return with new EVAP fan and harness kit.. No leaks on site will use adapter on return visit; ordrng 1 CNOTE (PART AUTHO) and 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire)"
Near Marble Falls, TX 78654
Jerry C.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRT138FZDB00 WRT138FZDB00 Arrived to replace damaged doors. I verified damage to the doors and then replaced both doors and verified operation. No leaks observed during service.
Near Marble Falls, TX 78654
Jerry C.
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL WDF331PAHB0 WDF331PAHB0 Arrived to inspect no circulation. 3-3 was stored. I found the unit would howl in service mode and I discovered the electrical connector on the inlet valve had came off. I corrected the issue and tested and the unit worked as designed. No leaks observed during service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site or unit with damaged doors. Found both doors to have dance. Replace both doors. All water connections are dry.
Near Austin, TX 78759
Scott
Job Details: 12/21/2018
WASHER WHIRLPOOL WFW9400SW02 Arrived on site for hot water coming in during cold .switched hot and cold . All checked good . No water leaks detected at time of service . Job complete.
Near Austin, TX 78738
Cliff
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to replace control panel for dishwasher. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Elgin, TX 78621
Thomas L.
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KFIV29PCMS01 Arrived on site for noise from freezer section. Found fan hitting ice. Found sealed system leak causing the condition. Replaced contaminated sealed system due to fresh food section evaporator. All water connections were dry.
Near Buchanan Dam, TX 78609
Thomas L.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8800YC0 Arrived on site for washer lid not working properly. Lid is broken and will need replacement. The lid shows to be an ex part. customer is going to replace her unit.
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL KDFE204ESS0 "Arrived on sote for top rack falling, found right adjuster broken, replaced adjuster and Testd good. No leaks on site Adjuster
Near Cedar Park, TX 78613
Lou
Job Details: 12/21/2018
OVEN WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the oven would not light. I tested the range cooktop burners and all were operating as designed. I turned the oven on Bake at 350 degrees at the control and the Ignitor never came on. I pulled the unit from its place and removed the back cover to expose the Ignitor wires. I found that the Ignitor wires were not connected. I connected the wiring and tested the unit and the Ignitor glowed and the burner came on. The unit began to heat as designed. I advised the customer of my findings. No gas leaks detected during service, job completed."
Near Killeen, TX 76549
Steve C.
Job Details: 12/21/2018
DRYER MAYTAG MEDC465HW0 Arrived on site for the unit is not catching lint on the trap. Tested the unit and found the wheel was stuck. Disassembled the unit and secured the wheel. Tested the unit and unit works properly. Advise customer to clean air vents every six months.
Near Austin, TX 78745
Kevin
Job Details: 12/21/2018
WASHER WHIRLPOOL LLR9245DQO "Arrived on site and found no cold water from valve, inspected connection and found that it is corroded at the inlet. Also found let’s switch is breaking, also found agitator dogs are not working. Replaced valve and lid switch but will need to order a new agitator. No water leaks from connections at time of service.; ordrng 1 285574 (AGITATOR)"
Near Johnson City, TX 78636
Brandon
Job Details: 12/21/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for customer complaint of unit leaking, found leak coming from water valve, I replaced valve unit tested good.
Near Austin, TX 78759
Paul
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for the refrigerator making a loud noise. Ms stated the noise lasted for 7 days but it stopped making the noise now. Ms had a recording of the noise and it sounds like the evaporator fan hitting ice. I asked ms if the noise was louder when the FC door was opened and she stated yes. Ms also stated the interior lights won’t work and the dispenser functions are not working. I found the deli UI shorted out causing the interior light not to work. I found a failed UI causing the dispenser functions not to work. When in no cool mode the evaporator fan would continue to run. Need to replace the main control and possibly the evaporator fan motor for this. I ran test 6 and I’m getting no voltage out of the main control to the defrost circuit. I tested the defrost circuit from the control and was getting 30.5 ohms indicating the circuit is good and calling for defrost. The FC evaporator is frosted up causing the fan noise the customer was hearin
Near Spicewood, TX 78669
Cliff
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on site to diagnose a dishwasher with a rack that is not sitting properly. Found adjuster on right side of upper rack broken and not allowing rack to mount to rail. Replaced adjuster and tested unit. Found all is working properly at this time. No leaks were found at time of service
Near Belton, TX 76513
Arthur B.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for customer complaint of RC section not cooling properly. Checked temperatures and found RC @49F. Dustin SR#7723716776 and advised to check thermistor. Removed evaporator cover and found thermistors wires corroded. Unit will need new thermistor W11087438 (Evap Fan) . All water connections were dry at time of service.; ordrng 1 W11087438 (motor-evap)
Near Austin, TX 78759
Scott
Job Details: 12/21/2018
OVEN WHIRLPOOL WEE745H0FS "Arrived on site for uneven cooking times , and also found most of controls were not beeping when pushed . Replaced control board and all buttons are working . Ran temp check and was getting an avg 349 . Job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 12/21/2018
WASHER ESTATE TAWX400RQ2 "arrived on site to inspect washer not draining water. Upon further inspection, I attempted to drain the water out of the unit by turning the dial/timer and nothing happened. When I lifted the lid, I did not hear the switch engage. I opened the control panel to expose the lid switch and using my multimeter, I checked for ohms on the switch and it was open. I removed and replaced the switch and when I closed the lid, I heard the switch engage. I turned the dial/timer to spin and the unit began to drain the water and I could hear the tub spinning. I advised the customer of my findings/repair. No water leaks observed during service, job completed."
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/21/2018
DISHWASHER GE GLD5660N10SS Arrived on site for the unit is not washing dishes properly. Tested the unit and found very little water will enter the unit. Removed the supply line and there is good water pressure. Found the valve screen is clogged with deposit. Used the valve wd15x10003 from job 205820. Replaced the valve and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78725
Joseph C.
Job Details: 12/21/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site for “cracked door” complaint. Inspected unit and found lid cracked and loose, at hinges. Removed and replaced lid. Unit checks good. No leaks detected, at time of service."
Near Austin, TX 78745
Kevin
Job Details: 12/21/2018
WASHER AMANA NTW4516FW1 "Arrived on site and set washer into diagnostic cycle and did not find any saved error codes, found incoming water flow on cold valve is bad. Resecured valve harness and it is now operating properly. Are functions correct and diagnostic cycle, job complete"
Near Round Rock, TX 78665
Tyler B.
Job Details: 12/21/2018
RANGE WHIRLPOOL WFG975H0HZ0 Arrived on stite for unit that needs new touch panel. Previous tech accidentally ordered the console trim and not the control. Ordering touch control ; ordrng 1 W11284302 (CONTROL)
Near Austin, TX 78753
Wesley
Job Details: 12/21/2018
WASHER AMANA NTW4516FW0 Arrived on site and found unit latch failed. All else checks good. Replaced latch. Unit operating properly after repair.
Near Austin, TX 78753
Wesley
Job Details: 12/21/2018
WASHER AMANA NTW4516FW0 Arrived on site and found unit latch failed. All else checks good. Replaced latch. Unit operating properly after repair.
Near Bastrop, TX 78602
Wesley
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8040DW4 Arrived on site and found unit making noises during wash cycle. Described noise causes to customer. Found unit washplate loose causing people sound during agitate. Tightened washplate to mitigate sound. Unit is now operating as designed. Advised customer on repair.
Near Bastrop, TX 78602
Wesley
Job Details: 12/21/2018
DRYER WHIRLPOOL WED800DW4 Arrived on site and inspected dryer for burn smell. Found normal dryer smell in effect. Good airflow and proper heating ranges. Advised customer that unit should be run at lower heat setting to reduce the effect of the burn smell. All else checks good.
Near Belton, TX 76513
Arthur B.
Job Details: 12/21/2018
OVEN WHIRLPOOL WFE515S0ES1 Arrived onsite for customer complaint of freestanding range getting error code F5E1 (Door Latch) error. Confirmed code. Found door latch motor faulty. Removed and replaced door latch. Reassembled and tested. New door latch motor unlocked. No other issues found.
Near Manor, TX 78653
Joseph C.
Job Details: 12/21/2018
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site for “F9E0 error code” complaint. Inspected unit and found wall plug had one of the legs connected to neutral. So, neutral is hot. Left unit unplugged until electrician can correct miswired outlet."
Near Leander, TX 78641
James
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site and tested operation. I found the hood bulb not working. Tested for proper voltage and found to be good. I found the bulb housing has discolored indicating a short. Installed new housing and quoted customer $14.62 for bulb. Installed new bulb and tested. Also instructed customer that the lens cover for the light only has one screw as the other side is hinged. Unit working properly. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site. Called tech-support and found out that they are exchanging unit. Instructed customer on what was going on. Cust will call Whirlpool to check on status. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site. Called tech-support and found out that they are exchanging unit. Instructed customer on what was going on. Cust will call Whirlpool to check on status. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site. Called tech-support and found out that they are exchanging unit. Instructed customer on what was going on. Cust will call Whirlpool to check on status. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site.Check for freezer door issues.Found freezer liner damaged underneath. Will need freezer door to repair unit. Instructed customer it takes up to 6 to 8 weeks for door to come in. Office to reschedule; ordrng 1 W10422791 (dor-fip ss)
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site.Check for freezer door issues.Found freezer liner damaged underneath. Will need freezer door to repair unit. Instructed customer it takes up to 6 to 8 weeks for door to come in. Office to reschedule; ordrng 1 W10422791 (dor-fip ss)
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site.Check for freezer door issues.Found freezer liner damaged underneath. Will need freezer door to repair unit. Instructed customer it takes up to 6 to 8 weeks for door to come in. Office to reschedule; ordrng 1 W10422791 (dor-fip ss)
Near Austin, TX 78748
Kevin
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW4915EW2 "Arrived on site and found no saved error codes, ran all functions in manual diagnostic and everything is operating properly. Ran a calibration cycle and it completed properly, ran a full automatic test cycle and completed properly and no new error codes were generated. Could not duplicate customer complaint requested that apartment maintenance discuss experience further with resident, they’re not home at this time."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for no ice and frost build up in freezer. Found ice maker had seized, got lost position code via diag, fount unit to be in adapter ice box update via serial number. also found ice built up inside door gasket causing bad sealing, will need to return with control kit, adapter box, and freezer gasket. ; ordrng 1 W10407216 (gasket-fip) and 1 W10864518 (adapter)"
Near Driftwood, TX 78619
Brandon
Job Details: 12/21/2018
OVEN KITCHENAID KEBS208SSS04 "Arrived on site for customer complaint of upper oven error, found blower motor was faulty, I replaced blower motor, unit tested good. Collected payment on cc."
Near Cedar Park, TX 78613
James
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site and tested unit. Found not power to unit. Checked outlet and found that the plug has not seated completely into socket. Secured plug and tested. Unit has no faults and checks good. Job complete
Near Austin, TX 78759
Scott
Job Details: 12/21/2018
DISHWASHER UNKNOWN DD24DCTX7 Arrived on site replaced motor rotor assy. Ran test unit is draining as designed . No water leaks detected at time of service . Job complete .
Near Georgetown, TX 78633
James
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and tested unit. Found that the ice bin had ice build up under it and the fill tube had frozen. Thawed fill tube and tested operation. Found ice maker has failed so I installed new. Tested operation. Unit working properly. Job complete
Near Martindale, TX 78655
Robert
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on job for complaints of noise and not cooling properly in refrigerator section. Found the cover completely frosted. Called TEC line 7723719173 and instructed to thaw refrigerator and replace cover. ; ordrng 1 CNOTE (AM SERVICE PLEASE )
Near New Braunfels, TX 78132
Robert
Job Details: 12/21/2018
COMPACTOR KITCHENAID KTTS505ESS Arrived on job to replace nameplate and front panel. Replacement panel included nameplate. After replacement of panel test door operation.
Near Waco, TX 76712
Steve C.
Job Details: 12/21/2018
WASHER WHIRLPOOL WFW8540FW1 Arrived on site for the unit is not draining and leaves clothes wet. Tested the unit and found the drain line to the house is attached to other hose to drain outside. Advise customer to call a plumber to fix the drain due to water siphoning back to the unit. Unit works properly and all water connections were dry at the time of service. This is a different issue prior to last visit.