"Arrived on site for customer complaint of unit freezing items in deli drawer as well as ice build up on back wall of RC. Found defrost issues, I replaced kit with evaporator thermistor and control, unit tested good."

"Arrived on site for customer complaint of unit not working, found customer had washed a bathroom rug and the rubber backing deteriorated and was in between the inner and outer tubs, as well as in all drain pump and hoses. We would have had to replace inner and outer tub assembly, and drain pump, as well as clear all drain lines and air trap, the unit was also stacked. After speaking with customer about the repair, the cost of the repair would be more then they paid for the washer. Customer will get a new unit.

"Arrived on site to replace failed control, after replacing, unit tested good."

"Arrived on site for customer complaint of burners not simmering, I adjusted all burner valves, unit tested good."

"Arrived on site for customer complaint of unit not draining, found clog in drain line by disposal, I removed clog, and ran drain pump, unit tested good."

"Arrived on site for customer complaint of unit not draining, found glass inside drain pump, I removed glass, unit tested good."

"Arrived on site for customer complaint of oven door handle loose, I found 2 screws loose that hold the handle and bracket in place, I tightened screws, unit tested good."

"Arrived on site for customer complaint of unit not heating, found power supply issue, informed customer and collected service

"Arrived on site to test unit for F8E0 error, removed unit and set it on the floor with contractor present, pre heated unit to 350, as soon it reached temp, got a F8E0 error code, previous technicians assumed that the issue was installation due to all parts Associated with this error has been replaced, called tech line and presented all my findings, after troubleshooting with tech line unit further, noticed that unit cooling fan is not receiving proper voltage, since the control has been replaced they could not authorize replacement again without engineering approval, all findings were submitted to engineering and they will contact office on how to proceed with this unit provided Sr#7733202772, unit is still not operational, office to follow up ; O-emld tckt"

"Arrived on site to replace previously diagnosed rotor, clutch and slider, replaced parts, tested unit unit now running as designed,

"Arrived on site to test unit for no ice no water, tested unit found valve is activating, checked for water and there is no incoming water at wall connection, advised customer to call contractor to resolve this issue, job complete"

"Arrived on site to test unit for doors not leveled, attempted to level, found that floors are not even will order shims and return office to reschedule ; ordrng 2 4387828A (Shims)s"

"Arrived on site to test unit for ice maker, customer stated that he has extended warranty, advised customer to call extended warranty and schedule repair,

"Arrived on site to test unit for catching fire, customer stated that she put a potato on auto bake like she alway does, but this time it did not turn off, catching fire, tested unit found humidity sensor has gone bad and did not sense correctly, and the wave guide cover has melted due to potato fire, called safety to report my findings, customer does not want to repair unit due to what happened and she will always worry even after the repair, advised customer to buy new unit for peace of mind, job complete ; ordrng 1 W10557536 (Humidity sensor)"

"Arrived on site to test unit for no ice, customer stated that the ice maker is running good now, but the FC door has a gasket issue, tested unit found that when the door was assembled and filled with insulation bulging out in the side center fc door, every time the door is closing it rub against RC door making squeaking sound the door will need to be replaced to fix issue, office to reschedule ; ordrng 1 LW11026363 (FC door)"

"Arrived on site to test unit for grinding noise, customer stated that there 15 year old washed better then this unit, unit not getting enough water, and shake a lot, explained to customer how units function today and that they dont design them like before, explained all operational procedures for this unit, advised customer on how to load clothes properly to prevent excessive shaking, put unit through diagnostics cycle, all components are running great, no unusual noise detected, unit he is leveled perfectly, unit is running as designed no leaks detected job complete"

"Arrived on site to test unit for loud grinding noise, tested unit found clutch not disengaging slider all the way causing rotor to grind on the slider teeth, will need rotor, slider, clutch and possibly gear case with wash plate, to fix issue, Office to get authorization and reschedule; ordrng 1 W10775188 (Wash plate) and 1 W11393685 (Gear case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"

Arrived onsite for underside light failure. Found shorted bulb. Replaced lightbulb. Unit is now operating as designed. Advised customer on inspecting bulbs to determine failure. All checks good.

Arrived onsite and found long screws missing causing panel to be loose. Ordering long screws to repair. Advised customer on findings. ; ordrng 2 WPW10348408 (Long screw)s

Arrived onsite for display sometime blanking out while unit is in standby. Replaced control and display. Unit is now operating as designed. All checks good.

"Arrived onsite for drain pump failure. Customer had accurately diagnosed, vacuumed out water and made dishwasher accessible. Customer had a drain pump on order but wanted to have our drain pump and the dishwasher reinstalled. Installed pump and reinstalled dishwasher. Tested unit All is operating as designed. All checks good."

Arrived onsite for dryer not heating and tested components determine the thermal fuse was open. Completed repair. Charged in full. All checks good.

Arrived onsite and tested dryer for not heating. Found shorted element. All checks good. Unit is now operating as designed. Advised customer on having duct cleaned to prevent poor airflow and overheating of components.

Arrived onsite for console unresponsive. Found loose clip harness connection possibly causing poor communication issue. Repaired wiring and reset unit. Also advised customer that WiFi could be connected to unit so the software can update as needed. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for complaints of no power. Checked fuse and cuttoff and they were good. Found only 75vac from L1 to neutral and from L2 to neutral, at the block. Installed new terminal block and found no change. Disconnected and found the same voltage on the cord spades with it plugged in. Customer changed out the cord, so I tested the old cord in the same way, and got the same result. Advised customer to have the outlet inspected and corrected by an electrician. Job complete."

"Arrived on site for install of previously diagnosed parts. Installed new main control and tested. With new control, heater is now working as well. Checked airflow and found it good in all areas. All fans running. Exposed freezer evaporator and found a good frost pattern developing. No issues at this time. Advised customer to allow 1-2 full days for unit to reach target temperatures. No water leaks detected, job complete."

"Arrived on site for complaints of water leaking. Found sheet of ice on bottom of freezer. Found drain covered in ice. Removed all ice and found the water was still not draining. Found debris in drain tube. Installed new drain tube and water is now draining properly. No water leaks detected, job complete."

"Arrived on site for complaints of only hot water. Found water lines crossed. Corrected issue and tested. Unit tested good. No water leaks detected, job complete."

"Arrived on site for install of previously diagnosed parts. Installed new coupler and spring. Reinstalled icemaker and turned it on. Advised customer to monitor and to turn off the icemaker at the first sign of a leak. No water leaks detected, job complete."

"Arrived on site for install of previously diagnosed parts. Installed new float switch and drain pump, and found no change. Pulled unit out and inspected all hoses and found nothing blocking. Installed new control board and found no change. Spoke to SW. Will need main harness to complete repair. Office to reschedule.; ordrng 1 W10832781 (Main harness)"

"Arrived on site for complaints of unit not recieving water. Found error code 7-2 variable speed motor failure. Found that in test mode the unit would fill with water properly, but in normal cycle no water. Cycled power and tried different cycles, no change. Voltage checks good, valve checks good, and float switch is good. Will need ACU and sump and motor assembly to complete repair. Bringing back the switch as well just in case we end up needing it. No water leaks detected, office to reschedule.; O-emld tckt"

Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival installed compressor UV dryer and access valve and all need to couplers. Found found leak in sold system but could not verify where leak currently is due to nitrogen tank being nearly empty during repairs. Also had issues with new compressor going in and after speaking with PR in service management determined that we would need to re-order a new compressor evaporator coil UV dryer access valve and all other related or 600 parts to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 2 W11504447 (Couplers)s and 2 W11504433 (Couplers)s and 2 W11506619 (Couplers)s and 2 W11504431 (Couplers)s and 2 W11504415 (Couplers)s and 1 W11370574 (Compressor) and 1 Nitrogenkit (Nitrogen kit) and 1 R600kit (R600 kit) and 1 W11546692 (Evap coil) and 2 W11504448 (Couplers)s and 2 W11506620 (Couplers)s and 1 Cnote (Needs service management to verify correct couplers were ordered) and 1 Cnote (Extra couplers ordered need to be put in belton lokring kit for replacement of not used on next trip)

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and after further inspection found that the PVC pipe bridging between the P-trap and the disposal had flip downward causing all the runoff drainage from the sink to flood back down into the drain line clogging it. After re-positioning the PVC pipe and clearing out the drain line I was able to reassemble and test the unit and found washer could fully fill agitate the water and drain with no signs of leaking as designed. Also instructed tenant at completion of diagnosis that disposal was still malfunctioning and we would notify American home shield that disposal will need to be replaced at some point. Call complete

Arrived on site for arrange not functioning properly. Upon arrival customer stated that the oven was staying on by itself and not able to be turned off after it was used for cooking. Also stated that the receptacle on the back left it sparked when trying to turn the burner off itself. Upon further inspection I found that the thermostat is getting stuck once it is powered on and heated to a certain temp and not allowing the thermostat to shut down once it is turned back off. Also found that the back right small 6 inch burner has mounts breaking off causing it not to sit right inside the receptacle or the drip pan causing it to then arc inside of the receptacle bit. Also found back left receptacle itself is starting to burn apart into a powdery residue due to age. At this time the back left receptacle the back right burner and the oven thermostat will need to be replaced to complete repairs inform customer the office or reschedule once availability of parts was known?; ordrng 1 WB20X5071 (Thermostat)

"Arrived on site for dishwasher needing previously diagnosed drain and main motors. Upon arrival installed needed parts. Reassembled and tested unit. Found no leaks and washer could fill, spray water around and drain as designed with no leaks. Call complete"

"Arrived on site for dishwasher not draining. Upon arrival confirmed issue, after further testing found new disposal recently installed and drain cork wasnt removed. Removed cork then reassembled and tested unit. Found unit draining as designed. Call complete"

"Arrived on site to inspect unit for not turning on, upon inspection found the unit plugged in, breaker on, and wired normally. No issues found with supply. Ordering control and panel. Office to reschedule ; ordrng 1 W11461688 (PANEL) and 1 W11462461 (60 CORE CNTRLELEC)"

"Arrived on site to inspect unit for making noises when the ice maker is harvesting, upon inspection found the units icemaker semi clogged with ice, cleared ice and the icemaker still make the noise, quoted customer to replace icemaker. Customer accepted. Replaced icemaker and tested. Complete"

Arrived on site to inspect unit for a recommended heater replacement. Upon inspection found the heater was installed with the smaller washers. Replaced with new heater and tested for leaks. No leaks found. Complete

"Arrived on site to inspect unit for not heating, upon inspection found the unit was heating and did spin normally. Checked air flow and found no issue. Customer will monitor. Complete"

Arrived on site to inspect unit for not allowing cycles to be ran. Upon inspection found the Control shorted and not allowing the lid lock to open. Installed new control and the unit shorted again causing clicking and a burnt smell. Ordering parts to fix issues. Office to reschedule ; ordrng 1 W11033573 (Cap) and 1 W11033573 (Control) and 1 W11394572 (LATCH) and 1 W11165546 (VALVE) and 1 W11399437 (PUMP)

"Arrived on site to inspect unit for not turning without a loud noise. Upon inspection found the unit did make a loud noise while spinning, removed all parts and found the noise in the gear-case. Removed gear-case and replaced. All functions worked. Complete"

Arrived onsite for LF burner on cooktop hot heating properly. Upon inspection found failed burner. Replaced LF burner and tested. Unit is now functioning properly. Job complete

Arrived onsite for refrigerator freezer led not functioning. Upon inspection found failed led module board. . Replaced board and tested. Unit is functioning properly. Job complete

"Arrived onsite for refrigerator making noise. Upon arrival refrigerator was making vibrating sound. Inspected compressor compartment and components for potential cooling system issues. Found sound was coming from lower compartment. Inspected compartment and isolated noise. Found vibrating from condenser area. Attempted to adjust frame, but found failed right roller assembly. Replaced assembly and adjusted frame. Unit is no longer having issues. Noise has stopped. Job complete"

Arrived onsite for dryer making black marks on clothes and ripping clothes. Upon inspection found upper front bearing and lower duct assembly worn. Unit is cracked and has a gap on the right side. When speaking to customer found that customer was having issues with clothing getting stuck in assembly in that general area. Recommended replacing assembly. Ordering lower duct assembly WE14X25086 and upper front bearings assembly WE03X25092 .

"Arrived onsite for icemaker not producing ice and filling bucket with water. Upon inspection found ice maker not seated properly, tray was not mounted fully to motor. Also cover failed. Will order replacement icemaker and marking previous as defective. Office to reschedule ; ordrng 1 W11234555 (Ice maker cover)"

Arrived onsite for refrigerator dispenser issues and stuck filter. Upon arrival inspected unit. Found filter housing failed. Ejector not functioning correctly. Will need housing replacement. Water dispensing issue is being caused by a partially freezing water reservoir. Customer had very little food product in unit. This can cause the cold air to drop and freeze the line. Recommended when food product is low put temperature settings at level 2 and when unit is fully stocked put temperature settings at level 3 (Ideal). Line was thawed and unit is functioning properly at this time. Will return with housing. ; O-emld tckt

Arrived onsite to replace previously diagnosed parts. Replaced fan blade (1). Tested unit and unit is still making contact with the fan cover. Contacted tech line for assistance. Recommended trying fan cover. Replaced fan cover and allowed for minimal clearance. Tech recommended replacing fan mount W10134126 . Inspected mount and found rear bulkhead pushed in. Adjusted panel and unit is now functioning properly. If symptoms persist will follow tech line recommendations. Provided Sr#7733199865. Job complete

Arrived onsite to replace previously diagnosed parts. Thawed remaining ice and found heater visibly failed. Showed customer. Replaced heater as mentioned. Unit is functioning properly. Collected remaining balance.

Arrived onsite for washer making noise during spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and completed without issue. Ran high spin cycle and completed without error. Customer wanted to run with load. Loaded unit and tested. Still could not duplicate the issue. Instructed customer on proper loading per use and care guide. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the said part and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not cleaning dishes and detergent not dissolving. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Once the water dispensed into the the tub, the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed the outer door panel to access the control and tested the motor at the control and found it bad. Tested the element and it is showing 20ohms. I am ordering the sump/motor assembly and office to schedule return service due to the availability of the part. I advised my customer that the part is out of stock and once it arrives our office will contact them to reschedule. No water leaks observed during service.; ordrng 1 W11085683 (Sump motor assembly)"

"Arrived on site to inspect dishwasher intermittent operation. Upon further inspection, I placed the unit in diagnostics showing error codes F1E1, F8E2, F6E2, F6E6. Cleared the codes and continued with testing. The unit appeared to,operate as designed. At the end of testing, I found a large amount of detergent suds in the tub. Following the tech sheet for the F1E1 error code, I inspected the main control and found it very hot. I tested the motor from the control and found it bad. Also, I found the vent motor assembly has been leaking water (photos). No water leaks observed during service, job completed."

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and and the unit operated as designed. I tested the unit in a Normal wash cycle and it began to operate as designed. I stopped the cycle and ran a quick drain and spin cycle and the unit operated as designed. I advised the customer of my findings. I advised the customer that if the unit continued to fail for them, I would recommend replacing the main control (MCU). Also, the unit is stacked and would need to be made available to service upon return, if needed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit only has one evaporator (FC). I tested temps in the FC=51 degrees. Disassembled the FC section and found the evaporator with no frost pattern and ice built up on the cap tube. I am ordering a sealed system repair consisting of the compressor, evaporator, access valve, UV dye drier, CNOTE-2 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10507884 (Compressor kit) and 1 W11256565 (Evaporator) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 CNOTE (2HR JOB)"

"Arrived on site to inspect wall oven/microwave combo control panel. Upon further inspection, the customer advised that they are unable to connect the unit to WiFi and spoke with the manufacturer who ordered the control panel to be replaced. I attempted to connect the unit to WiFi and it failed several times. I removed and replaced the control panel and attempted to connect to WiFi. Unit connected to wifi. Job completed."

"Arrived on site to inspect washer not spinning out the water from the clothing. Upon further inspection, the customer demonstrated to me how the unit is not spinning out the water from one rug. I felt the rug and found it saturated with water. Customer started the drain/spin cycle and I monitored the cycle until the display showed 8 mins remaining and the unit was continuously attempting to balance the load before going into a spin which it failed to do such. I contacted techline and spoke with Andrew and advised of the complaint and my findings. Andrew advised that the unit is not designed to spin out one clothing item or one rug in this case. He advised that it was just the odds of it spinning out in the past, but the unit is not designed to spin out one item; must be a good load with more items. Andrew provided SR#7733199563 and devised to let my customer know if they have questions to contact the manufacturer and provide the SR#. I advised my customer of my conversation and explained how the spin cycle works and how a load should be in a wash cycle. Customer did not understand from previous service call on 02/22/22. I provided the SR# to my customer and advised to contact the manufacturer if they had further issues. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to perform a sealed system repair. Before I began, I punctured the drier and found the unit with good pressures. I vacuumed the system and removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good at -30/0. I installed 5oz of R134a refrigerant and monitored pressures. Pressures held at -3/120 and evaporator had a good frost pattern. Recommended that the customer allow the unit to cool for 48 hours before placing any food items inside. No water leaks observed during service, job completed."

Arrived on site to test unit for right front burner not coming on. Test unit and found bad ui board and hot plate. Will need to order cooktop with ui on it. Office to reschedule ; ordrng 1 WB62X38587 (Cooktop with ui)

Arrived on site to test unit for front right burner making weird noise and turning off. Test unit and found wrong orifice on right front and left front. Customer will get Plummer to come out and replace orifice. Job complete.

Arrived on site to replace harness. Replaced harness test unit and unit test good job complete.

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good. Unit was in the garage job complete.

Arrived on site to test unit for unit timer not working. Test unit and everything working correctly no error codes at this time job complete.

Arrived on site to test unit for kick plate coming off. Test unit and found kick plate missing fasteners. Installed fasteners test unit and unit test good job complete.

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new glow ignitor and tested unit and found unit operating as designed no gas leaks at time of service. Job complete.

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new bellow along with the clamps. And tested unit and found unit operating as designed. No leaks. Job complete

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed no leaks. Job complete

Arrived onsite for ganged vent hood upon inspection I found rust imbedded in the unit see pix. I submitted unit to whirlpool for replacement and spoke to ED sr#7733197434. Job complete.; ordrng 1 UXT5536AAS (Vent hood)

Arrived onsite for gas cooktop burners not adjusting. Upon arrival I adjusted 4 out of the 5 burners and got them working as designed. The front right burner still will not adjust . I am ordering 1x gas valve for that side. Office to reschedule.; ordrng 1 W10859922 (Right front gas valve)

Arrived onsite for cooktop with burners not get low enough when set to low. Upon arrival I found that the flames were to high at low setting. I adjusted the burner and found that the unit is now operating as designed. Job complete

"Arrived onsite for stacked washer with intermittent power lose issue. I check breaker and found breaker good. Ran unit in diagnostics and found unit operating as designed. Customer informed me that the console would shout off randomly. I am ordering 1x control, 1x console, and the harnesses. And a second tech as well. Office to reschedule.; ordrng 1 W11319991 (Console) and 1 W11322903 (Control) and 1 W11449075 (HARNS-WIRE) and 1 W11316252 (Upper harness) and 1 W11550159 (Main harness) and 1 2man (2man)"

"Arrived on site and inspected refrigerator and found evaporator drain is frozen over/clogged. Took pictures. Used steamer to clear a drain and it is now working properly quoted customer

"Arrived on site and inspected washer and found temporary actuator repair is still in place. Replaced old style actuator with new one to make repair permanent. Washer is now operating properly and will complete a diagnostic cycle, job complete"

"Arrived on site and inspected refrigerator and found interior lights are on a cooling system is not running. If thermostat is turned all the way off and then back on cooling system starts running immediately. After replacement cooling system is running immediately. Recommended to homeowner that refrigerator be allowed to cool for at least 12 hours before adding any food, job complete"

"Arrived on site and inspected washer and found during spin it squeals, inspected gearcase assembly and did not find any issues. Replaced cam kit and belt and set washer to spin again and squealing has stopped. If issue happens again will need to replace gear case, job complete"

"Arrived on site and found saved error codes F3E2, F0E4, F5E3, F0E5, F2E1. Ran all functions in manual diagnostics and drain pump is making noise. Remove the drain pump and found a small metal Michael Kors badge. After clearing this and reassembling drain is no longer making noise. While inspecting drain pump found gear case is leaking oil, took pictures.

"Arrived on site and found dryer is not heating, found incoming power is correct. Disassembled dryer and checked all heating components and everything checked good. Sent a short video to SW confirming Checks.; ordrng 1 4681EL1008A (Motor)"

"Arrived on site and found saved error codes 6/6, 7/1, incoming water below 65? and Power to heating element turned off at control due to water temperature. After running a diagnostic cycle heating element is on again at the end. Dishwasher should not be drying properly, recommended that homeowner run water at the kitchen sink until it is at its hottest before starting dishwasher. Collected service fee only, job complete"

"Arrived on site for a dryer leaking gas. Upon arrival the customer stated that this is the first time the gas smell has not occurred, and they had left it on all night. I used my leak detector on the line, orifice, and regulator. I could not detect and gas. At the time of service the unit was working as designed. Call complete."

Arrived on site to install previously diagnosed parts. I installed the new console and then tested the unit. The unit is now running as designed. Call complete.

"Arrived on site for a dryer not heating. I tested the unit and found no heat at all. I checked airflow and found it poor for electric dryers. I also checked voltage at the wall/terminal block and found it good. I gained access to the inside of the unit and ohmd out all components. I found the element bad again. Upon further inspection I found the harness burnt and torn in half at the element. I also found the back wheels had separated from their bearings, and the pulley was damaged and allowing the belt to be caught in it. The unit would need new wheels, a pulley, and harness to be repaired additional to element (which is covered). The customer declined any additional repairs and stated they will just be getting a new unit. No fee collected due to being a callback. Call complete."

Arrived on site to install previously diagnosed parts. I installed the new control and UI. I then steamed out the fill tube with my steamer and tested the unit. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new IM and UI. The unit is now working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new broiler and then tested the unit. The unit is now working as designed. Call complete.

Arrived on site for a dishwasher leaking. Upon arrival the customer had removed the lower wash arm. They had also stated that they found the leak coming from the bottom and was significant. I gained access to the bottom of the unit and found the leak coming from the valve. I ran the unit and found no other leak. I installed the new valve and then tested the unit. I found it now working as designed with no leak present.

Arrived on site for a washing machine with the UI stuck on the end screen when the cycle finished. Upon arrival I found it stuck on the end screen and the UI was unresponsive. I unplugged the unit and plugged it back in. Then unit began running as designed. I put the unit into diagnostics mode and found no stored error codes. I ran an HMI test and it passed. I then ran a diagnostics cycle and found it ran through as designed. I found the unit now running as designed. Call complete.

Arrived onsite for the door to the unit sagging a bit and hitting the bottom cover and the top left seal not sealing properly. Looked at the door as saw that the door just needed to be picked up and re aligned a bit. Re aligned the door and it no longer was hitting the bottom cover. Used the blow dryer to get the seal to form better. No issues at this time. Job complete

Arrived onsite for the light not working in the freezer. Looked at the freezer and saw the light was out. Replaced the light in the freezer. No issues at this time. Job complete

"Arrived onsite for unit not powering on. Upon further inspection, found that the unit is on a wall switch for power. Let tenant know of the find. No leaks at this time. Job complete"

Arrived onsite for unit having a low flow error. Put unit in diagnostics and got error F8E1. Erased code. Put unit in automatic diagnostics and unit passed with no issues. Put clothes into the unit. Unit working with no issues. Job complete

"Arrived onsite for unit not cooling. Upon further inspection, found that the compressor would not kick on. Used test start device and the compressor finally kicked on. The start device needed to be replaced. Got the go ahead to replace the start device. Replaced part. Let customer know to allow the unit 6-8 hrs to get cool. No issues at this time. Job complete"

Arrived onsite for unit not washing correctly. Put unit in diagnostics and got an F8E1 error and off balance load. Ran diagnostics and unit passed with no issues. Replaced the water valve. Tested the unit. Unit tested good. Customer prior to testing the unit said that they had washed a comforter in the unit and that they would fill the unit up and noticed that not much water would fill to the top. Let customer know that these units do not hold big loads to the top. Called tech line to report findings. Said that these unit will fill with too much water as previous units. Also let them know that if the customer calls in because they do not like the unit that it will not be exchanged by us. Got sr#7733197383. No issues at this time. Job complete

"Arrived onsite for unit continuing the cycles sometimes. Looked at the unit. Went ahead and replaced the control. Put unit in automatic diagnostics, unit passed with no issues. Unit stayed on. No leaks at this time. Job complete"

"Arrived onsite for unit not lighting in the oven. Tested the unit and unit would not turn on. Upon further inspection, found that the igniter was no good. Replaced the igniter. Tested the unit. Unit tested goodNo issues at this time. Job complete"

Arrived onsite for oven not igniting. Upon arrival tested oven on bake cycle and ignitor was not energizing. Found OL on Ignitor. Need to replace ignitor. Replaced ignitor. Tested unit by preheating oven. Oven ignited and operates as designed. No gas leaks present at this time. Job complete

Arrived onsite for lights out in FC and RC. Upon arrival found FC bulb was out and RC led was partially out. Replaced FC socket and build and RC led module. Tested unit and both FC and RC lighting operates correctly. Job complete

Arrived onsite for SAFTEY call with unit that has shattered glass. Upon arrival took pictures and uploaded to SD. Called SAFTEY. Saftey gave reference # 7733135965.

Arrived on site for to install previously diagnosed parts. Installed parts and left side storage drawer still stays about 1/16 different compared to left side. Called techline again . Told tech that it a pears a little better after replacing recommended parts. Tech said per specs there is up to a 1/4 leeway. Tech reviewed pics from text messages and advised that there is no other repair that can be made. Customer will have to call customer service if still not happy. Tech gave SR# 7733140475. Job complete

"Arrived onsite for unit making loud screeching sound. Upon arrival tested unit on auto cycle and found noise coming from belt. Notice cam pulley and belt were worn. Need to replace belt and cam. Replaced belt and cam and tested unit. Unit no longer screeching, but found a light rubbing noise from agitator. Found a coin lodged between agitator and tub. Removed coin. Unit now operates correctly with normal sounds. No leaks present at this time. Job complete."