Near Lago Vista, TX 78645
Paul
Job Details: 08/11/2020
OVEN KITCHENAID KEBS208DSS10 Arrived onsite for a oven to replace the previous diagnosed parts. I replaced the hinges on the lower oven door and the door closes and works as designed. Call complete.
Near Wimberley, TX 78676
Richard
Job Details: 08/11/2020
BUILT-IN M/W KITCHENAID KMBD104GSS00 Arrived onsite for the microwave display not working properly. During testing found that when you open the door the display comes on for a second and than turns off. During installation of the monitor switch the switch bracket broke. Ordering other parts just in case door switches don’t resolve the issue. Office to schedule ; ordrng 1 W11199796 (harns-wire) and 1 W11201858 (latch-door) and 1 W11201860 (latch-door) and 1 W11210536 (panl-cntrl) and 1 W11331071 (CONTROL)
Near Austin, TX 78758
Kayman
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found all fans running but compressor would not kick on. I unplugged the start device and tested the compressor for a burn out. I checked the run to start and run to ground ohm reading and got a incorrect reading of around 10 when it should be around 7 indicating a faulty compressor. Unit will need a SS repair plus capacitor and start device. Requesting SS tech and 2 hour job to complete repair. Ordering start device (WPW10448874) compressor assy (WPW10507886) drier (W10843121) capacitor (WPW10662129) access valve (W10913906) evaporator (W10836706). ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10448874 (start-dev) and 1 WPW10507886 (compressor) and 1 WPW10662129 (capacitor)
Near Austin, TX 78748
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site and inspected refrigerator and found gasket on bottom of fresh food door. Reheated gasket and it is now closing properly, job complete"
Near Austin, TX 78744
Robert
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of not dispensing ice. Found blockage in ice container. Removed blockage and tes.
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/11/2020
DISHWASHER JENN-AIR JDTSS244GS0 "Arrived on site for customer complaint of top rack falling off, found broken tracks, I replaced tracks, unit tested good."
Near Austin, TX 78736
Robert
Job Details: 08/11/2020
FREEZER WHIRLPOOL WZC3122DW01 Arrived on site to test unit for door issues. Tested unit found door misaligned and door handle broken preventing door to properly seal on the left side causing frost to form. Ordering part #W11192185(hinge assembly) and part#W10852738(door handle). Office to reschedule. ; ordrng 1 W10852738 (handle) and 1 W11192185 (HINGE ASSEMBLY)
Near Buda, TX 78610
Leonardo
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ02 Arrived on site to test unit for console not working. Test unit and unit giving f6e0. Replaced console test unit and unit test good. Advised customer to have unit connected to WiFi for software update job complete.
Near Austin, TX 78721
Scott
Job Details: 08/11/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer making noise and tearing clothes . Found gearcase leaking oil . Ordering gearcase and will need clutch,slider ,washplate . Will need AUTHO. No water leaks detected. Call to set return; ordrng 1 AUTHO and 1 W10754448 (clutch) and 1 W10811956 (GEAR CASE )"
Near Smithville, TX 78957
Andy
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for refrigerator slow ice production. Found ice bin a little over half full of ice. Performed temperature test and found at 6° ice dumped and filled with water on site. Called tech line and spoke with Adrian (SR# 7728515009) made aware of issue and what was found. Was instructed that the colder the FC is the faster it will make ice. Was instructed to turn temperature setting in FC to max. Did as instructed and spoke with customer on this and keeping door closed as much as possible to keep cold air in. No water leaks present at time of service.
Near Georgetown, TX 78626
Tyler
Job Details: 08/11/2020
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site for a range that would not eat properly in the lower oven and according to prior inspector the oven was 50° under what it should’ve been. Upon arrival the first thing I did was all melt the oven temp probe inside the low oven and at room temperature it combed out at 1.1ohms as it should. I’ve been tested the oven out in a bake cycle for 15 minutes. After the 15 minute. The average temp between the highest and lowest recordings I received came out to a total of 353.2°. Instructors customers that they can go ahead and use the oven as they need and that everything is functioning as designed. Call complete
Near Wimberley, TX 78676
Richard
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived onsite for the refrigerator dispenser not dispensing water. During testing found that there is no water dispensing. Could not here the water valve kick on when asking for water but the ice maker is making ice just fine. Also customer stated there was ice build up on the back left hand side of the liner where the ice compartment mounts to the liner. Will need to replace gaskets, also found that the UI is not working properly. ; ordrng 1 W10865826 (valve) and 1 W11401475 (ASSEMBLY POWER CORD) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter)"
Near Austin, TX 78702
Leonardo
Job Details: 08/11/2020
DISHWASHER BOSCH SHXM88Z75N/01 Arrived on site to test unit for door needing to be adjusted. Found spring connected to frame not able to adjust the tension on spring job complete
Near Leander, TX 78641
Jonathan S
Job Details: 08/11/2020
OVEN KITCHENAID KODE500ESS02 Arrived on site for oven having error code F1-E0. Inspected unit and work area. Performed diagnostics mode and identified error code. Found several keys not responding. Will need to replace UI. Tested most operations and found main control responsive. Found no availability on part. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 1 W10801665 (CONTROL) and 1 W11086141 (UI)
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site to install previous diagnosed parts. Removed failed high voltage side( magnetron, capacitor and diode) and installed new. Assembled unit and tested operation. All tested good."
Near Austin, TX 78741
Robert
Job Details: 08/11/2020
WINE COOLER KITCHENAID KUBR204ESB01 "Arrived on site to test unit for noise. Tested unit found water droplets freezing on top of lower fan shroud causing fan blade to hit. Redirected water away from shroud and blades. Tested unit, unit works good. Job complete."
Near Leander, TX 78641
Jonathan S
Job Details: 08/11/2020
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site for dryer speaker not working. Performed diagnostics mode and tested speaker. Disassembled console and inspected speaker. Found terminal connection good. Will need to order speaker with UI. ; ordrng 1 SEENOTE (REQ AFTER 12) and 1 W11123146 (SPEAKER) and 1 W11158457 (UI)"
Near Round Rock, TX 78665
Cliff
Job Details: 08/11/2020
OVEN WHIRLPOOL KODE900HSS Arrived on site to diagnose an oven that is not responding to user input. Found control panel shorted and not booting up. Replaced control panel and tested unit. Found all is functioning properly at this time.
Near , TX 78612
Andy
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer not operating properly. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78681
Cliff
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL MFT2574DEE01 Arrived on site to diagnose a refrigerator in the building ice in the freezer. Tested unit and found ice preventing the door from closing. Removed all freezer shelves and compartments and deiced freezer. Tested unit and found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and inspected refrigerator and found at this time ice production is good, there’s no overflow from icemaker, no ice under or around ice bin. Customer has pictures of ice around bin and ice chips inside flap from icemaker box facade. Spoke with techline and there is no known repair at this time, and no known reason why it would be intermittent. 7728519755"
Near Manor, TX 78653
Andy
Job Details: 08/11/2020
WASHER GE GTW485ASJ0WS Arrived on site to install previously diagnosed gearcase and agitator for washer leaking. Attempted to remove failed parts but could not do so. Will need to also replace inner basket and outer tub to complete repairs. Also found that outer tub is possible source of leak.
Near Round Rock, TX 78664
David S
Job Details: 08/11/2020
DRYER WHIRLPOOL LDR3822PQ3 "Arrived on site for dryer not heating. I inspected the unit and work area. I found good voltage o the unit. I tested the thermostats, thermal fuse and heating element. All test good. I checked all the connections and found the ground loose. I reattached the ground and I powered the unit on and tested it in timed dry, the unit was heating. I turned the unit off and tested it in various setting, and found the unit operating as designed. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 08/11/2020
OVEN JENN-AIR JJW3430DS03 Arrived onsite for the oven with an error code. Ran diagnostics and found error codes F6E0 UI lost communication and error code for stuck key pad. Will need to replace UI and main control . Ordering parts and office to schedule ; ordrng 1 W11087468 (console)
Near Georgetown, TX 78633
Al
Job Details: 08/11/2020
RANGE KENMORE 790.7138271 Arrived to inspect gas range not heating properly.Confirmed the complaint and found the igniter is defective
Near Georgetown, TX 78628
Tyler
Job Details: 08/11/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to repair dishwasher that needed new mounting bracket and a new secondary outer faceplate put back on. After putting on parts that need to be installed I retested the door and made sure that the dishwasher is properly mounted everything is not working as designed with no scrapes dings or dents. Call complete
Near Austin, TX 78728
David S
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for sealed system repair. I gained access to the evaporator, and plugged the unit in. I found no frost pattern. I gained access to the compressor and found it already had an access valve on it. I hooked my gauges up to it and found low side pressure at 20inchs when on and 10 psi when the system is equalized. I installed a UV dryer. I pulled a 30 inch vacuum and found the pressure holding. I put a charge of 3.7 oz into the system. I monitored pressures and found low side at 0 psi. As I was putting away my equipment I could hear hissing coming from the dryer. I inspected the dryer and found the lock ring had failed. I don’t have another dryer to install into the system. I am ordering a dryer wpw10143759 to complete the repair. The office will reschedule due to it being a sealed system repair. Please schedule first or second stop in the am. The unit is in a garage.; ordrng 2 WPW10143759 (dryer)s"
Near Round Rock, TX 78664
David S
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for ice building up in freezer. I inspected the unit and work area. I found the fresh food section bottom full of ice and the drip pan covered in ice. I cleared the ice out and cleared out the drip pan and drain tube. I poured water down the drain tube to make sure it is clearing properly. Unit is working as designed. No water leaks detected. Job complete.
Near Georgetown, TX 78628
Tyler
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to install ice door dispenser assembly after testing unit out I found that because of how much air was leaking into the I store it caused an issue internally with the ice bucket itself and the dispenser motor we will need to return it both parts in order to assure that this doesn’t happen again until then they cannot properly dispense ice. Office rescheduled due to some parts being psp; ordrng 1 W11202789 (motor) and 1 W11244434 (ice-contnr)
Near Pflugerville, TX 78660
David S
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for fresh food section freezing on the top shelf. I inspected the unit and work are. I found the diffuser not opening and closing as designed. I am ordering the control UI and the diffuser to complete the repair. The diffuse is showing to be an expart. The office with schedule a return when we have an eta on the parts.; ordrng 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)
Near Cedar Park, TX 78613
Lou
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to inspect refrigerator freezer door gasket issues. Upon further inspection, I found a gap in the FC gasket on the right side. I found the door did not close all the way and when I attempted to close it, I got some resistance on the right side. I removed the door and drawers and found a large block of ice on the bottom of the FC section and a mound of ice forming at the back right side which was keeping the door from closing. I found the drain hole clogged with ice. Using my steamer, I removed the ice from the bottom of the FC section and the ice from the drain hole, but when removing the ice from the drain hole, the water was backing into the FC section. I pulled the unit out and removed the back cover and inspected the drain tube. When I removed the tube, it was full of water. I found it plugged with debris. Removed the debris and when I placed it back on, I placed a bead of silicone around the drain tube gasket to seal the gap. T
Near Austin, TX 78746
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Arrived on site and inspected refrigerator and found customer has multiple questions regarding operation of refrigerator. Discussed all options and operations on customer care documentation. No water leaks detected at time of service, job complete"
Near Liberty Hill, TX 78642
James
Job Details: 08/11/2020
OVEN JENN-AIR JJW2830IL00 Arrived on site and found time off by 4 minutes. Customer stated it occurs every 2 weeks unit is off by 4-5 minutes. Found old software in ui. Installed new ui with updated software. Unit tests good. Job complete
Near Round Rock, TX 78664
David S
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for icemaker not working and water dispenser not working. I inspected the unit and work area. I found the ice maker facia covered in ice. I pulled the fascia off and tested the heater wire, I found no continuity in the wire. I tested continuity to the fill tube heater and found no continuity. I tested voltage to the heaters and found proper voltage. I gained access to dual valve and tested for voltage while calling for water, I found no voltage when using the dispenser. I tested voltage from the hv control and found no violate at the board when using the dispenser. I unplugged the unit and power cycled it. I tested the water dispenser again, the dispenser is now working. I spoke with the customer that these units are like computers, every once in a while you have to power cycle it. I am ordering fill tube heater W11087201, fascia assembly W10577411.; ordrng 1 W10577411 (heater) and 1 W11087201 (heater)"
Near Austin, TX 78703
Jacob
Job Details: 08/11/2020
WASHER WHIRLPOOL WFW95HEDC0 Arrived onsite for bellow to unit possibly bing bad. Looked at bellow. Did not find issues with bellow. Job complete
Near Austin, TX 78734
Brandon
Job Details: 08/11/2020
OVEN KITCHENAID KODT100ESS03 "Arrived on site for customer complaint of drawer below oven getting extremely hot and pealing paint. Called techline SR#7728513819, found oven is not sitting on an enclosed cabinet, open in the middle below the oven, also found bottom of oven is not at the minimum 1.5 inch clearance like it should be. customer to contact builder to have unit installed properly."
Near Cedar Park, TX 78613
Lou
Job Details: 08/11/2020
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site to inspect dryer not heating. Upon further inspection, the customer advised that the unit is taking longer than normal to dry. Using my dryer vent test kit, I tested the airflow in the unit. Placed the tester at the back right vent area and tested the unit on fluff dry with no heat. Unit failed two times. I removed the vent tube from the back of the unit and retested and the unit passed. I recommended that the customer have their dry vents in the wall to the roof inspected/cleaned. Unit is operating as designed. No gas leaks detected during service and no lint observed during service, job completed."
Near Austin, TX 78757
Kayman
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL KEMC307KSS05 Arrived onsite for oven not keeping temp. I put the unit into preheat and took the average of 5 temperatures during the 45 + minutes of observation I found the temps fluctuating as designed with a average temp of only 3.5 degrees off set preheat temp which is within factory standards. Oven is working as designed at this time. Job complete.
Near Buda, TX 78610
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and found freezer bin front Has unattached and will not reconnect, replaced entire bin. No water leaks from connections at time of service, job complete"
Near Austin, TX 78748
Robert
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace refrigerator drip pan from previous diagnosis. Replaced pan. Tested unit, unit works good. Job complete."
Near Austin, TX 78749
Robert
Job Details: 08/11/2020
DISHWASHER MAYTAG MDB8959SKB0 "Arrived on site to replace control board from previous diagnosis. Replaced control board. Tested unit, unit still not draining. Removed drain pump and found metal pieces jamming up the motor. Removed metal pieces, impellers were good, reattached drain pump. Tested unit, unit works good. No leaks detected. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site to install previously diagnosed tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76708
Jonathan M
Job Details: 08/11/2020
DRYER MAYTAG MEDB765FC0 Arrived on site for dryer that was not heating. Inspected unit and work area. Tested voltage at the terminal block and found 83.8 V going from L1 to L2. Found 119.2 V from L1 to neutral but 9.38 V from L2 to neutral. Advised customer that they would need an electrician to fix their plug or outlet. Unit is working as designed. Call complete.
Near Austin, TX 78738
Leonardo
Job Details: 08/11/2020
DISHWASHER FRIGIDAIRE FGID2476SF1A Arrived onsite to replace heat pump and board. Replaced parts test element and element working correctly job complete.
Near Wimberley, TX 78676
Richard
Job Details: 08/11/2020
RANGE FRIGIDAIRE FGEH3047VFA Arrived onsite for the oven keypad not working properly installed new controller and oven tested good and heated up. Complete
Near Belton, TX 76513
Jonathan M
Job Details: 08/11/2020
FREEZER FRIGIDAIRE LFFH20F3QWC "Arrived on site for freezer that is running really hot and is not cooling. Inspected unit and work area. Unit is sitting in a garage with no ventilation and no air conditioning. Ambient temperature of the garage was 92°F. Customer advised the issue is with the unit heating and their unit not cooling down to where they think it should be. Plugged the unit in due to customer having the unit unplugged and took amperage on the compressor. Unit was pulling 1.18 A. After 10 minutes, found unit cooling as designed. I called Frigidaire Tech line and spoke to Demarus File # 83827073. He advised that when the unit gets above 100°F, the unit will have the specific issues the customers complaining about and will get worse as temperatures increase. He advised that the unit needs to be inside at least in an air-conditioned area that will keep the ambient temperatures below 90°F for the unit to function properly.
Near Round Rock, TX 78681
Cliff
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to replace previously ordered parts for refrigerator. Followed service pointer directions and completed repair. All is working properly at this time and no leaks were found at time of service.
Near Round Rock, TX 78665
David S
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for icemaker not working. I jumped the icemaker and found it harvesting as designed but not filling with water. I gained access to the fill tube and found it frozen solid. I cleared the ice from the fill tube and sealed the fill tube in the back of the unit. I cycled the icemaker and it cycled and filled properly. Unit is working as designed. No water leaks detected.
Near Round Rock, TX 78665
Kayman
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Arrived onsite for refrigerator not dispensing water or making ice. Upon inspection I found the water valve slightly humming when calling for water. I replaced the valve and it should s louder but still water is barely twinkling through the dispenser. I removed the filter and bypassed. The water is now dispensing as designed. Advised customer will need a new filter to remedy water and ice production. Job complete
Near Austin, TX 78745
Robert
Job Details: 08/11/2020
REFRIGERATOR BOSCH B36CL80SNS/03 Arrived on job for complaints of not making ice. Ran test for icemaker and at end of cycle it called for water but valve failed. ; ordrng 1 12028324 (VALVE. )
Near Austin, TX 78746
Kevin
Job Details: 08/11/2020
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site and inspected washer and found F1E1 showing on display, cleared error code but diagnostic cycle will not start. Attempted regular cycle and it gave error code immediately. ; ordrng 1 CONTACTBEFORE (RESCHEDULING) and 1 W11031839 (cntrl-elec) and 1 WPW10660305 (cntrl-elec)"
Near Pflugerville, TX 78660
Kayman
Job Details: 08/11/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite for damaged control panel. I replaced the control panel and tested range functions. All tested good unit is working as designed at this time. Job complete.
Near Georgetown, TX 78626
Tyler
Job Details: 08/11/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to diagnose range they had discolor Ed flames. On arrival I tested out the bake broil and cooktop features of the range and cannot reproduce the discoloration issue that the customers had notice prior to my visit. I found that prior to the customers move in they had had some cleaning crews come in and thoroughly deep clean the house the cleaning crew had accidentally left some of the cleaning residue solutions on the cooktop which were causing it to Turn Orange whenever it was being heated up and cook. I instructed the customers on the how to remove any debris or leftover cleaning solutions that might’ve been on the range in the event of this happens again in the future and how to properly ensure that no discoloration of flames are occurring if range were to be cleaned again. Unit is functioning 100% as designed there were no gas leaks before during or after visit call complete
Near San Marcos, TX 78666
Richard
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for the refrigerator freezer with dispenser leaking. Replaced freezer door and all functions tested fine. Complete
Near Leander, TX 78641
Lou
Job Details: 08/11/2020
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site to inspect refrigerator freezer door damaged. Upon further inspection, I found the FC door with a he lower center section. Also found the mullion not securing in the pivot plate. I adjusted the mullion and tested and it’s operating as designed. When I went to remove the new FC door from the box, I found that it had a small dent in the upper right corner. I am ordering the FC door and a CNOTE-RETURNING TECH TO INSPECT. office to schedule return service. No water leaks observed during service.; ordrng 1 13094917SQ (dor-fip ss FC) and 1 CNOTE (TECH TO INSPECT)"
Near Marble Falls, TX 78654
James
Job Details: 08/11/2020
ICE MACHINE KITCHENAID KUIC18NNXS0 "Arrived on site and tested operation. Found cutting grid broken. Unit fills, cycles and makes ice properly but the ice slab is hanging up on the failed cutting grid causing failure. Installed new grid. Unit tests good. Job complete"
Near Austin, TX 78750
Paul
Job Details: 08/11/2020
MICROWAVE BOSCH HMB50152UC/01 Arrived onsite for a microwave that makes a loud noise and starts sparking when started up. I found debris on the door and the microwave door frame at the bottom that caused the issue. I went over keeping the cavity of the unit clean with the customer. I cleaned the cavity and the door. I tested the unit and found it working as designed. I found no RF leakage around the door. Call complete.
Near Bastrop, TX 78602
Andy
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to install previously diagnosed magnetron, capacitor, diode and transformer. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Killeen, TX 76549
Al
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect French door refrigerator frosting issues in freezer compartment.Confirmed the complaint and found the frosting was occurring on the left side.I used adhesive to seal the freezer compartment on all four sides of the cabinet..All water lines were dry at the time of service.Door closes properly.Job complete
Near Belton, TX 76513
Jonathan M
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site for dishwasher that is turning itself back on after I completed the cycle. Inspected unit and work area. Customer advised that the unit after I complete a cycle will turn the drain pump and the heater back on 30 minutes to an hour after the cycle completes. Placed unit in service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed. I called Techline and spoke to Austin SR# 7728516269. He advised if the unit was turning itself on after the dishwasher had completed a cycle, it would indicate a bad control. He advised to replace the control and unit should work as designed. Replaced control and tested unit in an auto test. Unit ran as designed. Call complete."
Near Lago Vista, TX 78645
Paul
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator that the FC seems to be ok but the RC isn’t cold enough. On arrival the customer stated the unit appeared to start working again but stated the ice dispenser constantly is dripping water and the deli control isn’t working correctly. I tested the temps and the FC was at 0 degrees and the RC was at 37 degrees. I found the deli UI with 4 of the 5 selections not working and I found the ice box fan dragging causing the ice in the ice bucket to melt. Both need to be replaced to complete service. Ordering parts authorization, WPW10769076 cntrl-elec, & W10846539 fan. I explained to the customer that the UI was showing 0 in stock and explained the availability and shipping issue that have been going on.; ordrng 1 W10846539 (fan) and 1 WPW10769076 (cntrl-elec)"
Near Harker Heights, TX 76548
Tyler
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for a refrigerator not properly making ice. Upon further inspection of the unit I found that the icemaker had a thin layer of ice frozen around the harvest teeth. Customer also stated the freezer door mullion bar had not been closing properly (due running dry on grease) causing ice build up around the ice bucket dispensing area. After running a test harvest on icemaker I regreased the mullion and instructed customer to keep temp readings within freezer and ff compartments for a few days to insure no more hot air can reach up to icemaker unit. After test of ice maker everything is running as designed. Ice maker showed no signs of leaking and filled to proper level. Call complete
Near Austin, TX 78750
Paul
Job Details: 08/11/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived onsite for a microwave/oven combo unit that had a flame come out around the fan. I found the convection element had grounded out and blew a hole thru the baffle. The element, baffle, and possibly fan will need to be replaced. Ordering W11234761 baffl-conv & W10546519 element. Element is a psp item and I explained to the customer that the office would be in contact with a RS date.; ordrng 1 W10546519 (element) and 1 W11234761 (baffl-conv)"
Near Moody, TX 76557
Jonathan M
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW8500DC5 "Rubbed on site for washing machine that’s not starting a cycle due to a lid lock error. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lid will not lock or lid lock failure) and F2 E1 (UI stuck key) error codes. Ran unit through a manual test on the lid lock and found lid lock locking but thinking that it wasn’t catching the lid replaced in the lock assembly and tested unit. Unit ran as designed had customer test two cycles and unit locked the lid, filled with water, and started agitating. Unit is working as designed. Call complete."
Near Waco, TX 76712
Jonathan M
Job Details: 08/11/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TS5 Arrived on site for refrigerator that has unlevel doors. Inspected unit and work area. Found freezer door slightly higher than the refrigerator door. Adjusted door height and tested unit. Unit is working as designed. Call complete.
Near Waco, TX 76711
Jonathan M
Job Details: 08/11/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer that’s not heating. Inspected unit and work area. Tested voltage at terminal block and found 224 V going across L1 to L2 and 117V going from L1 to neutral and L2 to neutral. Tested heater, thermal fix, fuse, and thermal cut off. Found thermal fix bad. Replaced thermal fix and tested unit. Unit is working as designed. Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to inspect unit not dispensing. Customer advised her complaint is the ice maker isn’t working and water does dispense.Ordering WPW10251076 ice maker.Office to reschedule with customer customer.All water lines were dry at the time of service.Needs more work ; ordrng 1 WPW10251076 (ICE MAKER COMPLETE ASSEMBLY )
Near Austin, TX 78717
Paul
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived onsite for a refrigerator to replace the previous diagnosed sealed system parts. I replaced the drain pan heater, compressor, evaporator, & heat exchanger. I installed a low side service tap on the compressor and a dye drier in the system. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 7.75 oz’s of R134A. I tested the unit and had a great frost pattern and pressures. The unit is working as designed. There were no water leaks present at the time of service.
Near Spring Branch, TX 78070
Noah D
Job Details: 08/11/2020
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site to inspect dishwasher for loud draining, upon inspection found the drain pump running loudly as well as long drains, replaced sensor and pump, checked for all functions. Complete"
Near Austin, TX 78752
Scott
Job Details: 08/11/2020
WASHER MAYTAG MHWE251YG00 "Arrived on site for leaking washer . Found bellow was worn and had tears . Replaced bellow and ran diagnostics . All checked normal and no water leaks detected at time of service.
Near Austin, TX 78705
Kevin
Job Details: 08/11/2020
DRYER WHIRLPOOL WED560LHW0
Near Canyon Lake, TX 78132
Robert
Job Details: 08/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job for complaints of buttons not working. Did hard reset of console and test operation. If problem continues recommend replacement of console.
Near Waco, TX 76712
Tyler
Job Details: 08/11/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for a washer that need a new lid lock and bezel. After installing parts everything was thoroughly tested and I was able to get the washer to work as it was designed during the repair process though when I first arrived I noticed that there were some odd burn marks on the back of the machine so as I was inspecting it I found that one of the capacitors on the main motherboard had somehow blown recently due to quite a few power outages at the customers claim that had back to back over the past couple weeks although the main board is still sending power everywhere that it should any time it has power down it discharges out of this capacitor and scorches the back panel just a bit we will need to return with a new main control in order to ensure that this will not occur again and I also instructed the customers to purchase a Surge protector in order to protect the washer from future power outages. ; ordrng 1 W11419171 (MAIN CONTROL)
Near Austin, TX 78705
Scott
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for missing door gasket . Replaced door gasket . Ran diagnostics no error codes . No water leaks detected at time of service . Job complete .
Near Austin, TX 78705
Scott
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool fridge . Omhed out correctly. Replaced start device . Compressor running but no frost patterned . Ordering up drier ,port ,weight three hrs ( apt high rise ) ,compressor ,lock ring kit ,evap . No water leaks detected at time of service. Call to set return ; ordrng 1 LOCRINGKIT and 1 SERVICEPORT and 1 UVDRIER and 1 W11209866 (compressor) and 1 W11407409 (EVAP ) and 1 WEIGHT3HRS"
Near Austin, TX 78705
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Unit is in 909 at this time, arrived on site and inspected refrigerator and found after running it for 30 minutes there is no frost pattern visible, took picture. Will need a sealed system repair. ; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAP )"
Near Austin, TX 78705
Scott
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site for dead dishwasher . Found Tripped breaker . Ran complete light wash cycle while working on two other appliances . No issues found after resetting gfi breaker . No water leaks detected.
Near Horseshoe Bay, TX 78657
James
Job Details: 08/11/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site and installed new rollers, mounting brackets and drain tube. Tested operation and found unit working properly and all water connections dry at time of service. Job complete"
Near Austin, TX 78705
Scott
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool fridge . Found compressor not kicking on , omhed out correctly .relay would click several times . Start relay needed . No water leaks detected at time of service. Call to set return .; ordrng 1 W11092533 (start-dev)"
Near Austin, TX 78702
Leonardo
Job Details: 08/11/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to test unit for inverter error code. Tried to get unit out and found unit had been put on stick to level the unit. Will need to pull fridge out of the way and need 2 man on this to test unit and repair the unit. Advised customer will need a 2 hour 2 man job. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 2MANJOB (2 MAN JOB )
Near Austin, TX 78722
Jacob
Job Details: 08/11/2020
FREEZER WHIRLPOOL KRFF507HPS00 Arrived onsite to replace parts. Replaced tube and heater to the ice maker. Told customer will take about 24hrs till ice is made. No leaks at this time. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 08/11/2020
RANGE KITCHENAID KDRS483VSS03 Arrived on job for complaints of 30 inch oven not heating properly and light not going out when door closed. Found during preheating the convention fan would start and stop constantly. Recommend replacement of appliance manager. And door latch. ; ordrng 1 W10852104 (cntrl-elec) and 1 W11029221 (latch-door)
Near Leander, TX 78641
Lou
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the lights in the right side of the RC section and the FC light were not working. I quoted the customer $179.99 for service/labor fees and $99.25 for the FC module for a total including tax of $302.28. Customer agreed to the repair and paid in full with CC. I removed and replaced the FC light module and tested. All lights are functioning properly. No water leaks observed during service, job completed."
Near Marble Falls, TX 78654
James
Job Details: 08/11/2020
WASHER MAYTAG MVWB835DC4 "Arrived on site and installed new gear case, slider, valve, hinge and lid. Tested operation and calibrated control. Unit tests good. Job complete"
Near Kyle, TX 78640
Richard
Job Details: 08/11/2020
WASHER WHIRLPOOL MAH5500AWW Arrived onsite for the washer not spinning clothes dry properly. During testing found that that all 4 damper shocks are worn out . Complete
Near Austin, TX 78738
Brandon
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site for customer complaint of ice door being stuck in open position, found unit to be working as designed at time of service. Explained to customer it was possible that a bigger chunk of ice got stuck in ice chute and prevented the ice door from closing all the way. Unit tested good."
Near Killeen, TX 76542
Tyler
Job Details: 08/11/2020
DISHWASHER GE GDF510PSD2SS "Ge tech line Case#: 04275713. Arrived on site for dishwasher still not heating properly. After speaking with ge tech line, the ge rep instructed me to run diagnostic tests on the main ac harness connection as well as the flood switch. After testing ac harness I found that the thermistor wired into is still repeatable tripping and won’t give proper readings. Rep also instructed the flood switch will need to be replaced because one of the multifunctional settings with the thermistor built into that part also has a issue with giving proper water temps. Will need to order both flood switch and main ac harness pump kit. ; ordrng 1 WD21X10519 (switch flood) and 1 WD49X23778 (p1a wash pump/harnes)"
Near Cedar Park, TX 78613
Jonathan S
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT112CZJB00 "Arrived on site for refrigerator not cooling and customer stated door will pop open by its self. Inspected unit and work area. Found unit not defrosting. Performed diagnostics mode and activated heater. Found heater not activating. Went to test voltage and found heater not connected. Corrected connectors and tested defrost cycle. All tested good. Found good seal on RC door. All operations tested good, no water leaks detected."
Near Georgetown, TX 78633
Al
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to install previously ordered part.Removed and replaced the ice door.Reassembled and unit tested as designed.No air leaks.All water lines were dry at the time of service.Job complete
Near Austin, TX 78747
Leonardo
Job Details: 08/11/2020
RANGE AMANA AGR5330BAS3 "Arrived on site to test unit for oven not igniting. Tested unit found bad ignitor. Replaced ignitor. Tested unit to 350, unit works good. Job complete."
Near Austin, TX 78717
Lou
Job Details: 08/11/2020
VENTHOOD KITCHENAID KVWB406DSS1 "Arrived on site to install previously diagnosed and ordered parts. Due to the venthood Perimetric panel not seating correctly I am to replace the panel, clips and screws. When I removed the panel, I found that the hinge rivets were missing which was causing the panel to swing open and closed and not close properly. I replaced the panel and clips and installed new rivets to the hinges to hold them in place. Tested the unit and it is operating as designed."
Near Austin, TX 78704
Jacob
Job Details: 08/11/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived onsite for unit for lights not working inside refrigerator. Looked at unit. Saw that lights were out. Replaced 3rd and 2nd light on the right side of the cabinet. Lights came on. Tested lights. Lights test good. No issues at this time. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 08/11/2020
RANGE IKEA IGS900DS04 "Arrived on site to test unit for top oven bake not igniting. Tested unit found bad ignitor. Replaced ignitor under ikea 5 year warranty. Documented and verified receipt of purchase. Tested unit, unit works good. Job complete."
Near Austin, TX 78758
David Z
Job Details: 08/11/2020
WASHER MAYTAG MVW7230HW0 "Arrived on site to diagnose washer that had an F0E4 error and a leak on use. Per notes called tech line and spoke with Sterling SR7728511497. Found water lines for hot and cold installed backwards at the valves. Cold was I’m hot and hot in cold. Also found loose connection. Revered hoses. Retested unit and error did not duplicate. I ran several diag cycles and a quick wash and could not verify any kind of a leak. Unit was dry. Advised customer that I did see an overload code, and overload / off balance can cause water to go over the tub ring. At this time all connections are tight and no water leak was duplicated. All is now working as designed. Call complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/11/2020
DISHWASHER GE PDT715SYN2FS "Arrived on site to replace damaged door, opened package in front of customer, found new door had a slight ding on the top right center of panel. Ordering new outer door panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD34X25756 (DOOR)"
Near Los Robles, TX 78738
Brandon
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of lights not working in freezer or top of refrigerator, found failed control and module, I replaced control and module, unit tested good."
Near Austin, TX 78717
Lou
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
Near Marble Falls, TX 78654
James
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site and installed new ice maker and ui. Tested operation and found ice maker not filling and dispenser not dispensing water. Found flood safe supply line has cut water to unit. Disconnected supply to reset and tested. Unit tests good. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to inspect fridge for frost in freezer, upon inspection found the freezer frosted over, realigned slides and checked for gaps, no gaps found. Complete"
Near Austin, TX 78721
Jacob
Job Details: 08/11/2020
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for unit to replace sump and motor. Replaced sump and motor. Tested unit. No issues at this time. Job complete.