Near Austin, TX 78745
Kevin
Job Details: 08/31/2020
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and inspected washer and found It is leaking from one of the spots on the bottom of the tub where a screw might go that should not be drilled through. Molding process likely left this spot very thin. Filled it with silicon and leaking has stopped. If issue happens again a new tub will be needed, job complete"
Near Austin, TX 78754
Scott
Job Details: 08/31/2020
RANGE WHIRLPOOL WFG515S0JS0 Arrived on site for left side door not sealing properly . Replaced hinges . New passive hinges had some play . Door is doing same . Ordering new hinges . Call to set return.; O-emld tckt
Near Round Rock, TX 78664
David S
Job Details: 08/31/2020
RANGE WHIRLPOOL WFC310S0ES2 "Arrived on site for burners being to hot, and the oven preheating to hot. I inspected the unit and work area. I tested the burner, and found them operating as designed. I spoke to the customer about how they are using the dials. This unit is designed to go from low heat to high when, knobs need to be turned to left, for it to operate as designed. I preformed a temp test on the oven during a bake preheat. I found preheat getting to 400 degrees. I adjusted the temperature down 20 degrees. The unit is operating as designed. Job complete."
Near Austin, TX 78756
Robert
Job Details: 08/31/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for unit making loud noise. Tested unit in test cycle and heard squealing noise in spin cycle. During inspection found unit leaking oil from gearcase and also saturated belt causing the squealing. Ordering washplate and belt. Need authorization. Office to reschedule. ; ordrng 1 W10752283 (washplate) and 1 WPW10006384 (drive belt)
Near Austin, TX 78758
David Z
Job Details: 08/31/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose washer hay would not turn on intermittently.
Near Austin, TX 78748
Leonardo
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for unit not drying. Test unit and found tod disconnected not making full circuit secured connection test unit and unit test good job complete.
Near Austin, TX 78738
Brandon
Job Details: 08/31/2020
DISHWASHER JENN-AIR JDB8200AWS3 "Arrived on site for customer complaint of unit making grinding noise, found failed drain pump, I replaced drain pump, unit tested good. Found error codes 6-4 8-4 in diagnostic mode, drain issue, and float issue. Told customer to use different/less soap."
Near Austin, TX 78731
Kevin
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site and inspected refrigerator and found door and grille are damaged, replaced grille door ; saved tckt"
Near Georgetown, TX 78633
Cliff
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Arrived on site to diagnose a refrigerator with a door that is not opening the way customer wants. Tested unit found no mechanical failures or broken parts at this time. Advised homeowner on door closer style and operation. No leaks were found at time of service.
Near Austin, TX 78745
Leonardo
Job Details: 08/31/2020
COOKTOP WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for damaged panel. Found damage on panel opened new panel and found damaged panel. Ordering new panel office to reschedule. ; ordrng 2 W11097777 (CONSOLE)s
Near Austin, TX 78705
Wesley
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite and found unit operating with f7 error. Restored function. All checks good.
Near Leander, TX 78641
David S
Job Details: 08/31/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher leaking from underneath. I inspected the unit and work area. I could see water lines coming off the wash motor. I ran a diagnostics cycle and found the wash motor leaking. The pump and motor assembly W11085683. Job complete.
Near Austin, TX 78705
Wesley
Job Details: 08/31/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and found unit belt missing. Ordering beltto repair. ; ordrng 1 661570V (belt)
Near Georgetown, TX 78626
Tyler
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVB03 Arrived on site for refrigerator leaking water every 3 to 4 days according to customer. After further inspection of the unit I found that the drip pan had a bout a 3 1/2 to 4 inch crack on the floorboard of the drip pan so anytime drip pan was getting water in it defrosted it was causing it to leak out the bottom. drip pan after installing the unit I retested you ensure that there’s no leaking. Unit is now functioning as designed call complete
Near Belton, TX 76513
Tyler
Job Details: 08/31/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for ice machine not making ice. After running a diagnostics test cycle and ensuring proper voltage to all components I found that the water inlet valve itself was over heating within 3 seconds of receiving power. The inner siloniod would not open up. I replaced the valve and retested unit to ensure ice would form on evaporator plate. Unit not functioning as designed call complete. No leaks before during or after repair
Near San Marcos, TX 78666
Richard
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived onsite for the refrigerator door gasket not sealing. During testing found that the fresh food door gasket is not sealing properly. Tried to adjust gasket with heat gun and it did not work. Will need to replace fresh food door. Ordering parts and office to schedule ; ordrng 1 LW10912126 (dor-fip) and 1 W11223753 (nameplate)
Near Austin, TX 78702
Wesley
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived onsite and found unit arm dislodged, restored arm to correct overproduction issue. All else checks good."
Near Buda, TX 78610
Jacob
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for light in unit gone out. Checked the freezer light. Freezer light no lighting. Replaced led module. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site to inspect refrigerator water filter issue. Upon further inspection, the customer advised that the water filter is dispensing gray water and they’ve had to replace the filter several times. I found the “replace filter” light on at the display. Customer advised they just replaced the filter a few weeks ago. I pressed Max Cool & Max Ice to clear the light as Rihanna placed the unit in diagnostics to check the remaining days in test 101. The display showed 80 days. I inspected the filter and it looked good as did the filter head. I recommended to the customer to monitor the unit and if the light comes on again within the 80 days to call and schedule service. No repairs needed at this time. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 08/31/2020
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site to diagnose an oven that is making unusual noise. Tested all parts and components and found no abnormal fan noise. Advised homeowner on normal operating sounds newer style fan motors.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for repeat icemaker failure. replaced failed icemaker. Unit replacement is covered. All checks good.
Near Georgetown, TX 78633
Cliff
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to diagnose a refrigerator that’s making abnormal noise. Found cardboard bottom vibrating against condenser. Adjusted bottom and added vibration insulation pads. All is working properly at this time and sound has been corrected. No leaks were found at time of service.
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2020
WASHER LG WT4801CW "Arrived on site to inspect washer bolt loose. Upon further inspection, I found the rotor nut had come loose and needed to be tightened. I placed some loctite adhesive on the nut and tightened the nut. Tested the unit and it’s operating as designed. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Jacob
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Near New Braunfels, TX 78130
Jacob
Job Details: 08/31/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite to replace trim piece orders by previous tech. Replaced trim piece. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 08/31/2020
DISHWASHER JENN-AIR JDB1080AWS Arrived on site to test unit for unit not washing correctly. Test unit and found upper spray arm not stuck not tuning and also found tube Feed not sitting on sump correctly. Secured tube feed and upper spray arm test unit and unit test good job complete.
Near Kyle, TX 78640
Jacob
Job Details: 08/31/2020
DISPOSAL WHIRLPOOL 1-90A "Arrived onsite for unit not working. Tested unit. Found that red switch needed to be pushed in to start the unit. Pushed switch. Unit working as designed. No leaks at this time, job complete. Got pics of closure papers for unit coverage under warranty."
Near Cedar Park, TX 78613
Lou
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to inspect refrigerator no water and no ice production. Upon further inspection, I tested the water dispenser and could hear the valve humming. I left the RC drawer/shelves and found the reservoir frozen. I removed and reservoir and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
OVEN WHIRLPOOL WFG720H0AS1 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven console display out. Upon further inspection, I found the display blank with no response to pressing the buttons. I cycled power to the unit and the display came back on. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the components. Unit is operating as designed. Due to the error code and the control and console have been replaced before, I am ordering the console & CNOTE-LSO PER CUSTOMER REQUEST and will return with the prescreened control. Also, will leave a sticky note to contact techline upon return service to document the issue with the error code again. Office to schedule return service when the part arrives. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11296171 (console)"
Near Pflugerville, TX 78660
Cliff
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously ordered parts for refrigerator. Installed closer, stop, and screws. Tested unit and found all is working properly at this time. No leaks were found at time of service"
Near Austin, TX 78749
Luis
Job Details: 08/31/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for cooling compliant. Removed evaporator cover,found ice only on top right section of evaporator diagnosed sealed system issue. Ordering a new compressor and evaporator Incase needed at time of repair. Contact customer by phone to setup return date; ordrng 1 2HRS (2 HRS) and 1 W10913906 (COUPLING) and 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV) and 1 WPW10507886 (COMPRESSOR )"
Near Cedar Park, TX 78613
Lou
Job Details: 08/31/2020
DISHWASHER KENMORE 665.13933K010 "Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and cleaned the corrosion from the diverter harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to inspect dishwasher error code. Upon further inspection, I found the unit displaying F9E1-drain pump error. I pressed the cancel button to engage the drain pump and I could hear that it wasn’t operating properly. I pulled the unit from the cabinet and removed the drain pump,and found one of the empellars was broken off and the chopper blade was missing. I found the chopper blade broken into 3 pieces and sitting inside the sump. Using my wet vac, I vacuumed the drain hose that is coming out of the drain pump and found the remaining piece to the chopper blade inside the hose. Also found a black rubber piece of ink own origin. I am ordering the sump/motor assembly, drain pump, water inlet assembly, and CNOTE-2 HOUR JOB. Office to schedule return service due to parts being OOS and scheduling for 2 hour job. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 W11407411 (WATER INLET) an
Near Georgetown, TX 78633
Tyler
Job Details: 08/31/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on Site for dishwasher that had a broken soap dispenser. After further inspection found that the soap dispenser door had a broken latch so I attempted to replace the new dispenser, but when I open the box of the new part found that the rinse aid door on the new dispenser was broken. I re-ordered a new dispenser and was able to reschedule the customer; ordrng 1 W10861000 (detergent dispenser)"
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit not plugged in. Plugged unit in and the unit failed to respond. Tested the outlet and found it good. Left the unit plugged in and inspected the harness at the junction box and found the L1 or black wire had shorted. Unplugged the unit and re-wires the junction box harness and plugged unit back powered up and I placed it in diagnostics showing no error codes. Continued with testing and the unit operated as designed.No water leaks observed during service, job completed."
Near Buda, TX 78610
Richard
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived onsite for the refrigerator not dispensing ice and ice build up inside ice compartment. During testing found that that auger motor shaft is missing and there is 5 VDC going to the auger motor. Also notice that the damper motor was making a horrible noise. Also found that the separator door is not closing properly. Shaft, control board , separator assembly, diffuser will need to be replaced.. Ordering parts and office to schedule. ; ordrng 1 W11096215 (door-ice) and 1 WPW10258544 (shaft)"
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees and ice box=8 degrees. Placed unit in diagnostics and tested the ice maker and it failed. Removed the container cover and found the IM switch was disconnected. Reconnected the switch and retested and unit operated as designed. Leveled the unit and raised the right door to be flush with the left door. No water leaks observed during service, job completed."
Near Austin, TX 78705
Luis
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Per tech support installed a uv drier,vacuumed system down unit would not hold a good vacuum and couldn’t locate pressure loss,added refrigerant to find leak,found with movement of cap tube you can hear pressure loss called tech support used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Near Kyle, TX 78640
Richard
Job Details: 08/31/2020
WASHER MAYTAG MVWB765FC3 "Arrived onsite for the washer making a noise during agitating cycle. Ran diagnostics and found error codes F3E2, F2E1, F0E4, F7E9. There is a noise during the agitating cycle. Will need to replace water valve, console, control, gear case, stator, rotor, clutch on next visit because of the error codes that were present. Ordering parts and office to schedule ; ordrng 1 W11162441 (console) and 1 W11172234 (housing) and 1 W11195970 (cntrl-elec) and 1 W11195971 (stator)"
Near Liberty Hill, TX 78642
James
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Arrived on site and tested operation. Found noise coming from condenser fan once unit plugged in. Found harness not routed proper to fan motor and the blade was tapping on wire. Corrected routing of harness and found unit now working properly. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 08/31/2020
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Arrived on site and inspected freezer frosting and refrigerator not cooling.Confirmed the complaint and tested continuity on the defrost heater. Defrost heater was good. Removed and replaced defrost thermostat. Reassembled and advised customer to wait approximately 24 hours for optimal temperatures to be reached. No water hooked up to unit. Job complete.
Near Austin, TX 78704
Leonardo
Job Details: 08/31/2020
RANGE WHIRLPOOL AGR5630BDW1 Arrived on site to test unit for oven not working. Test unit and found unit working correctly at this time. Turned unit on and off and unit heating correctly. Advised customer it could be a ignitor issue.
Near Georgetown, TX 78628
Tyler
Job Details: 08/31/2020
WASHER WHIRLPOOL MVWC500VW1 "Arrived on site for washer leaking.After running 6 tests on the unit back to back and watching it fill the tub up completely and agitating and then draining I could not find any type of leak coming from the pump, over filling in the tub, The water inlet valve or from any other area of the machine. I did however notice that the process of running it there was water leaking from the closet just to the left side of the washer that had two water heaters in it and the water is coming from underneath the platforms at the water heaters are mounted on in the front right corner as soon as you walk into the closet door itself. I informed the customer that he was going to need to get a plumber under that platform in order to verify what is causing it to leak whenever the washer runs it is obvious that it leaks in one of the only when the washer is in use but the leak itself is not actually coming from the washer. Unit is functioning as designed Call complete"
Near Round Rock, TX 78665
Cliff
Job Details: 08/31/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to replace ignition switch harness for cooktop. Replaced harness and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78748
Leonardo
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site to test unit for upper rack stoppers missing. Replaced stoppers test unit and unit test good job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 08/31/2020
WASHER WHIRLPOOL WTW4950XW1 "Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E5. Cleared the code and continued with testing. Unit operated as designed until it got to the agitation and spin tests and while attempting to agitate, the entire basket would spin. I tested the unit at the main control and all tested good. When I tilted the unit back I find where the gearcase had leaked oil and the cam was jammed into the gearcase to where the actuator could not shift between agitate and spin. I advised the customer of my findings. While in the process of repairing the unit, I found the gearcase shaft was seized to the basket and while attempting to get the gearcase out, the drain pump broke. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/31/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven having error code F8-E0. Tested unit in normal operation and found cooling fan not activating. Performed diagnostics mode and tested in low speed and tested voltage from control. Found failed cooling fan. Removed fan and installed new. Assembled unit and tested all operations. All tested good.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and replaced the upper rack for rust. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Austin, TX 78732
David Z
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose refrigerator with right door not closing properly. Found that the top drawer was installed on upper notches and contacting the protruding shelf on the door. Installed drawer in proper location and moved door shelf. Retested and all is working as designed. Call complete.
Near Austin, TX 78717
David S
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher not draining properly. I inspected the unit and work area. I found fault code f1e2 control software issues cleared the fault code. I ran the unit through a diagnostics cycle. The unit operated as designed. I checked the fault codes again and found f1e2 still present. I found the UI operating as designed. I am ordering a control W11305296 to complete the repair.; ordrng 1 W11305296 (cntrl-elec)
Near Pflugerville, TX 78660
Wesley
Job Details: 08/31/2020
DRYER MAYTAG MGD7230HC0 Arrived onsite and replaced console and set up. All checks good. Unit is now operating as designed.
Near Kyle, TX 78640
Jacob
Job Details: 08/31/2020
WASHER WHIRLPOOL WTW5000DW1
Near Austin, TX 78737
Kevin
Job Details: 08/31/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found UI is unresponsive, unplugged it for a minute and then set washer into a diagnostic cycle and found no water is leaking after service pointer repair by previous technician. UI is operating properly now. Control panel lock may have been on and reset by diagnostic cycle. No water leaks detected at time of service, job complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/31/2020
WASHER WHIRLPOOL GHW9400PW4 Arrived on site for washer having F-11 error code intermittently. Tested unit in normal spin cycle. Gained access to motor control and tested wire harness up to main control. Found failed MCU.
Near Austin, TX 78738
Brandon
Job Details: 08/31/2020
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for customer complaint of lights not working in both sections, found failed modules. I replaced modules, unit tested good."
Near Georgetown, TX 78626
Tyler
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher not cleaning dishes properly according to customer. Upon further inspection of the unit I found that the heating element was blown and also caked in about a centimeter’s worth of water sediment in calcium deposits all over the heating element the water and calcium deposits are also completely taking the inside of the sump assembly as well as both the lower and middle spray arms because of how much sediment was left over in the dishwasher it was causing other debris to get collected in the unit allowing it to clog further and not allowing proper water circulation and cleaning. This dishwasher will need a lot of different parts to allow proper waterflow because of how clogged it is with water sediment .Office to reschedule due to some parts being PSP; ordrng 1 W10165274 (screw) and 1 W10518394 (heater) and 1 W10671930 (tube-feed) and 1 W10872845 (filter) and 1 W11242945 (harns-wire) and 1 WPW10317197 (upper spray arm) and 1
Near Austin, TX 78731
Kevin
Job Details: 08/31/2020
DISHWASHER KITCHENAID KUDE20FBSS0 "Arrived on site and inspected dishwasher and found no high drain loop, after correcting ran a diagnostic cycle and found saved error codes 6/4, 6/1. After diagnostic cycle started a normal cycle and it is progressing properly. job complete"
Near Lockhart, TX 78644
Richard
Job Details: 08/31/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for the oven bake not heating. During testing found that the control board will need to be replaced. Ordering parts and office to schedule ; ordrng 1 W11122560 (cntrl-elec)
Near Austin, TX 78741
Kevin
Job Details: 08/31/2020
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site and inspected washer and found saved error code for long fill, ran all functions in manual diagnostics and everything passed. Also ran calibration cycle. Spoke with NEW techline Gary and he requested that pressure hose be checked, removed pressure hose and it is good. Could not find any fault with washer or any reason for error.
Near Austin, TX 78748
Luis
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for no ice. Diagnosed a defective icemaker,installed a new icemaker ran icemaker through a cycle water filled icemaker."
Near Austin, TX 78731
David Z
Job Details: 08/31/2020
DRYER WHIRLPOOL WED560LHW1 arrived on site to diagnose dryer with damaged panel. Found left side panel had a large scratch in it. Replaced left side panel. Tested and all is working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/31/2020
RANGE WHIRLPOOL WCG55US0HS Arrived on site for cooktop front burner not staying lit on low setting. Tested burner and found valve needs adjustment. Adjusted valve to correct setting and tested and tested burner. Tested all other burners. All tested good.
Near Georgetown, TX 78628
Lou
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights flashing and making noises. Upon further inspection, the customer turned the unit on at the breaker and immediately the unit UI began to blink off and on and make a dinging noise. I pulled the unit form the wall and inspected the hv control. I didn’t find any burn spots on it. I plugged the unit in and attempted to place it in diagnostics and it failed. When I went to put the control cover back on, I heard a relay clicking on the hv control. I advised the customer of my findings. I am ordering the hv control and CNOTE-AUTHORIZATION to replace the hv control and UI and will return with all prescreened parts. Upon return, I will replace the hv control and UI. I advised the customer that the control is OOS and the office will contact to schedule return service when the part arrives. Unit was left unplugged and the water turned off for safety. No water leaks observed during service.; ordrng 1 W11224256 (cnt
Near Austin, TX 78756
Robert
Job Details: 08/31/2020
WASHER WHIRLPOOL MHW5630HC0 "Arrived onsite to replace previously diagnosed parts. Door latch, shocks (4) and inner door were replaced. Also reconnected dispenser hose that had come loose. Replaced parts, tested unit and unit functions correctly. No leaks detected at this time. Job complete."
Near Austin, TX 78727
David Z
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher not spraying when in use. Performed diagnostic and found F4E3 error for wash motor not running. Found wash motor connector was not seated and just hanging in the motor. Pressed connector in and locked. Retested and unit is now pumping and working as designed. Call complete.
Near Lakeway, TX 78738
Brandon
Job Details: 08/31/2020
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for customer complaint of unit bottom drawers not cooling properly, found drawers upon arrival at 37 degrees, good frost pattern, air flow and return tested good. Customer had unit filled 1/6 of the way full, instructed customer to fill unit to at least 60% full to help maintain cooler temperatures. Unit tested good.
Near Austin, TX 78746
Luis
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Arrived on site for door issues. Found gasket not sealing correctly to cabinet adjusted door remolded door gasket checked door seal good.
Near Georgetown, TX 78628
Lou
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the customer recently installed a new disposal. I removed the drain hose from the disposal and found the plug had not been removed. I removed the plug and tested the dishwasher in diagnostics. Unit is operating as designed and draining as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Paul
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Arrived onsite for a refrigerator to possibly replace sealed system parts. I saw where the customer had the block of ice in the upper right corner of the evaporator in the pic. On arrival the system had no refrigerant in it. Because of possible contamination and the compressor being so hot I replaced the compressor, evaporator, dryer, and installed a low side service tap. I vacuumed the system and it held a 30psi vacuum. I charged the system with 3.7 oz’s of R134A. I tested the unit and found it working as designed. The unit is not connected to a water supply. Call complete."
Near Austin, TX 78738
Brandon
Job Details: 08/31/2020
WASHER WHIRLPOOL WTW4815EW0 "Arrived on site for customer complaint of unit having some water left under tub at end of cycle, found this is the normal amount of water left at end of cycle. Unit passed all tests in diagnostic mode, customer has been using washer and completing cycles, tested good. I calibrated unit, everything tested good. No leaks.
Near Lampasas, TX 76550
Al
Job Details: 08/31/2020
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site and inspected front load washer leaking.Found the weep holes in bellow were clogged with debris.Clean the debris and inspected the bellow and underneath and found no additional leaks. Job complete
Near Jarrell, TX 76537
Tyler
Job Details: 08/31/2020
OVEN WHIRLPOOL WOD51EC0HB02 "Arrived on site for oven that had two doors not opening and closing correctly. Upon further inspection of the model I found that the door hinge springs are too tight on there and there’s no way to adjust them to loosen up a bit and it’s causing the doors to want to shut and not stay open we will need to order for new door hinges two for the upper and two for the lower doors. Office to reschedule due to the fact that we will need to order these hinges and we do not have an exact timeframe as to when they will come in ; ordrng 4 W10639067 (hinge-door)s"
Near Georgetown, TX 78628
James
Job Details: 08/31/2020
REFRIGERATOR KENMORE 106.5113921 Arrived on site and tested operation. Found bail arm hanging down and no resistance when moving up and down. Unit will need new ice maker. Installed new ice maker and verified operation. Unit tests good. Job complete
Near Buda, TX 78610
Jacob
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF560SAFM0 Arrived onsite for unit not washing correctly. Looked at unit. Saw that the spray arms were clogged with food. Let customer know. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 08/31/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator that is leaking from icebox. Tested unit and found failed icemaker assembly. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78626
Tyler
Job Details: 08/31/2020
REFRIGERATOR KENMORE 596.755024 Arrived on site for icemaker that had the arm pop out of place. After further inspection and attempting to put the arm back in I found that when the farm was reinstalled into the icemaker and was able to move up and down the icemaker mediately started running with no issues at all because the call only took a few minutes to repair and did not require parts I only charge the customer the initial service fee and inform the customer that if it were to happen again to just try and adjust some of the items in the freezer so that way whenever the door is shutting it doesn’t allow certain food items to grab that bar and pull it out Of place
Near Austin, TX 78759
Paul
Job Details: 08/31/2020
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the wash arms and the dispenser gasket. I ran the diagnostics cycle and there were no water leaks present at the time of service. The old dispenser gasket had been glued in place and I had to cut it out in pieces so there was nothing to return. Call complete.
Near Pflugerville, TX 78660
Scott
Job Details: 08/31/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site ,replaced UI console . Control not needed . Ran preheat all checked normal with both ovens . No other issues or new error codes . Job complete ."
Near Lampasas, TX 76550
Al
Job Details: 08/31/2020
WASHER MAYTAG MVWB835DW4 Arrived on site and inspected washer not filling.Ran diagnostic test and found several coins near the washplate preventing the washer from preforming as designed.Removed and ran diagnostic test mode and unit tested as designed.Job complete
Near Temple, TX 76504
Al
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 "Arrived on site and inspected refrigerator for no cool issue.Confirmed the refrigerator temperature was 60 degrees.Freezer was 50 degrees.Ice maker was operating, but not making ice due to temperatures. The inside of the ice maker is flaking and leaving black particles in customers water.Found a massive ice buildup on the left side of the evaporator, causing the cooling issues.Evaporator fan was running, but at slower speed than normal.Looked to be a restriction.Ordering a sealed system repair and all parts associated with the repair.Office to reschedule for return service visit ; ordrng 1 876764 (VALVE) and 1 CNOTE (2 HOURS) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECHNICIAN ) and 1 RESEARCH (ANY ADDITIONAL SEALED SYSTEM PARTS NEEDED FOR REPAIR ) and 1 W10309988 (COMPRESSOR )"
Near Austin, TX 78745
Leonardo
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL MDB8959SBW1 Arrived on site to test unit for burning smell. Test unit and found melted wires nut. Replaced wirenut test unit and unit test good job complete
Near Leander, TX 78641
David S
Job Details: 08/31/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for a crack in the fridge liner. I inspected the unit and work area. I found the edge by the door chipped away and cracked going back into the fridge. See so quick pics. I Called Techline spoke with Steve got sr# 7728679858. I advised techline of the situation and was told the kit I was sent out with will no work with a chip missing out of the line. I am ordering the appropriate repair kit 8212572. The office will reschedule, the part has to come from the manufacture. ; ordrng 1 8212572 (repair kit)"
Near Austin, TX 78704
Luis
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for control issues. Customer received different owners manual then unit delivered. Refrigerator at residence doesn’t display actual temps per customers request,informed customer unit at residence is low tier French door then what she is expecting and shown on her manual. Unit is cooling
Near Austin, TX 78736
Brandon
Job Details: 08/31/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for customer complaint of unit not starting at times unless bumped, found unit was running when I arrived, found lots of suds, found error codes 6-4 7-1 2-1, stuck keypad, open float switch, and no heat, ran diagnostic test cycle after clearing error codes, unit tested good, no error codes after diagnostic cycle. Instructed customer to use different soap/not as much soap.
Near Austin, TX 78731
David Z
Job Details: 08/31/2020
WASHER WHIRLPOOL WFW72HEDW0 Arrived on site to install dispenser to resolve leaking valve issue. Replaced dispenser housing and tested. Unit is now working as designed with no leaking found. Call complete.
Near Austin, TX 78732
Brandon
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of unit not making ice and not dispensing ice, found E2 error code, failed ice maker, found auger motor burned up, ordering ice maker and auger motor. ordrng 1 W10822606 (motor) and 1 W11294907 (ICE MAKER)"
Near West Lake Hills, TX 78746
Kevin
Job Details: 08/31/2020
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site and inspected refrigerator I found it is not making noise at this time four days ago customer sent a video to the office stop raider fan making ice buildup. That evening The customer unplugged the refrigerator overnight, remove evaporator cover and found a ice sheet along the top of the evaporator but the rest of the frost pattern looks good, took pictures and sent to CS. Find metal appears to be in the incorrect location .Spoke with tech line they recommended the correct location and said ice was due to the bimetal stopping defrost before it was complete. 7728676918"
Near Austin, TX 78746
Luis
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for no cool. Removed cover found ice ball on inlet to evaporator,diagnosed a refrigerant leak. Replaced compressor,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good,checked frost pattern good.
Near Austin, TX 78704
Wesley
Job Details: 08/31/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite and replaced the CCU. Unit is now operating as designed. All checks food.
Near Buda, TX 78610
Jacob
Job Details: 08/31/2020
OVEN MAYTAG MES5870AAC Arrived onsite for not heating above 200 degrees. Tested unit. Found that bake element was broken. Replaced bake element. Tested unit. Unit test good. No issues at this time. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 08/31/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of lights not working in freezer and some in fresh food section, found failed module inside freezer, I replaced module, unit tested good.
Near Austin, TX 78754
Scott
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site . Heard faint knock noise once ,couldn’t detected where it was coming from except from back . Rearranged water lines and power cord ,after running full diagnostics. Used pads on condenser . No water leaks detected at time of service. Told customer to give it a few days to see if noise returns . Job complete ."
Near Liberty Hill, TX 78642
James
Job Details: 08/31/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed ew control. Tested operation and found unit working properly. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 08/31/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new control panel. Tested operation and found unit working properly. Job complete
Near Austin, TX 78727
David Z
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to diagnose refrigerator that was freezing some items in the RC. Found temps lower then set temps, customer had it set at 43 but temp at 29. Found diffuser is working fine. Ordering UI and thermistor to resolve.; ordrng 1 12002355 (thermistor kit) and 1 W11284720 (panel-ui)"
Near Austin, TX 78759
Paul
Job Details: 08/31/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived onsite for a microwave that is not heating and is chattering when it doesn’t heat. I found multiple issues. I found the blue wire connector on the rear microswitch bent and loose and the locking tab on the interlock broken. I replaced the right side interlock and both switches. I tested the unit multiple times and it worked but it failed about the tenth time I closed the door. I removed the door hinge screws and saw the right hinge hole out of round. I replaced the right hinge and when attempting to put the screws back in I found the right side door bracket screw hole stripped. This is causing the hinge thru hole for the screw to get out of round and allowing the door to shift and not close the microswitches. The door will need to be replaced.
Near Cedar Park, TX 78613
Lou
Job Details: 08/31/2020
OVEN WHIRLPOOL SF367LEKT0 "Arrived on site too inspect range control blank. Upon further inspection, I found the display blank. Pulled unit form the wall and unplugged it and checked voltage at the outlet. Voltage is good. Plugged the unit back in and it began to operate. I tested the oven and it operated as designed. No gas leaks detected during service, job completed."
Near Cedar Park, TX 78613
David S
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for sealed system repair. I gained access to the compressor and dryer. I pierced the dryer and found the system full of refrigerant. I plugged the unit in and found the compressor building pressure as designed. I evacuated the system. I installed a dye dryer and access valve in the compressor. I removed the evaporator and replaced with new. I pulled a 30inch vacuum on system, and monitored pressures. I found the pressures holding. I charged the system with 4.5 oz of refrigerant. I watched the high and low side equalize at 60 psi. I powered the unit on and found low side pressure at 0 and high side pressure at 145. I watched the evaporator for frost pattern to form. The unit has a good frost pattern. Sealed system is working as designed. I reassembled the unit and found the fresh food door switch broken. I am ordering a new switch W11396033. ; ordrng 1 W11396033 (SWITCH)"
Near Austin, TX 78731
Robert
Job Details: 08/31/2020
WASHER WHIRLPOOL WFW7590FW0 "Arrived onsite to replace previously diagnosed parts. Replaced drain pump, tested unit and unit functions correctly. Job complete."