Service History 1031

Near Austin, TX 78746
Brandon
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for customer complaint of control reading high temp, I found high temp error just needed to be reset, unit was cooling fine at time of service."
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE104ESS1 "KDTE104ESS1 Arrived to inspect debris on items after cycle complete. I found the customer had started cleaning out the debris and detergent deposits from within the unit, but there was still a large amount left and it was breaking loose during washes and then depositing on the dishes. I reiterated the importance of using less detergent within the high efficiency unit and then removed remaining debris. In service test mode there were no stored error codes and all functions were present, including filling a one cup measuring cup in less than one minute from both the upper and lower spray arms. Since the last service call, the gasket in the dispenser door had failed and the dispenser will require replacement. Office to order dispenser. No leaks observed during service. ; ordrng 1 W10861000 (detergent dispenser)"
Near New Braunfels, TX 78130
Robert
Job Details: 12/31/2018
DISHWASHER JENN-AIR JDB8700AWP0 "Arrived on job for complaints of not starting cycle. Washer start but switches to cancel drain. Called TEC line and tested fan motor found to be corrupted also corrupt the control.
Near Round Rock, TX 78681
Lou
Job Details: 12/31/2018
DRYER MAYTAG MEDB765FW0 "arrived on site to inspect dryer door not staying closed. Upon further inspection, I found that the customer was using a broom to wedge in between the wall and the unit door to keep it closed while using. Removed the broom and the door popped open. I inspected the hinges and found the right hinge slightly bent. Attempted to remove and replace the catch and tested the door, but it continued to pop open. It appears that the inner door is warped near the top of the door causing it to pop open. I am ordering the inner door and outer door, the front panel, both hinges, both springs, strike and catch. The office to schedule return service due to some of the parts being out of stock. No lint observed during service.; ordrng 1 279659 (panel) and 1 W10284140 (hinge) and 1 W10284141 (hinge) and 1 W10513691 (door) and 1 W10675495 (strike) and 1 W11089309 (door) and 2 WP3387565 (sprng-door)s and 1 WP3389441 (catch)"
Near The Hills, TX 78738
Cliff
Job Details: 12/31/2018
RANGE KITCHENAID KSEB900ESS1 Arrived on site to replace blower and harness for range. Replaced both parts and tested unit. Found all is working properly at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of door not closing and unit not installed properly, found side mount clip broken and hinges bent causing door not to close. Ordering hinges and mounting brackets. ; ordrng 1 8212560 (brckt-mtg) and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)"
Near Salado, TX 76571
Steve C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to replace the thermistor for the ff section due to not defrosting. Customer already has the part per previous company. Replace the thermistor harness and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site. Check for no operation issues. Found motor seized up not allowing dishwasher to run. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site. Check for no operation issues. Found motor seized up not allowing dishwasher to run. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site. Check for no operation issues. Found motor seized up not allowing dishwasher to run. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Near Leander, TX 78645
James
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIS18NNJB5 "Arrived on site and tested operation. Customer stated that the unit would make some ice but it melts before the next batch falls and then just stops making ice. I ran a cycle and found that the unit took 26 minutes to make the first slab. I found the slab to be very uneven. I watched the unit make the second slab of ice and found the compressor to be very hot. The condenser is clean and the fan is running properly. I found the cold plate coils to have corrosion build up as well as the cutting grid. Unit will need new compressor, evaporator and cutting grid to repair. Repair will require 3 hours to complete ; ordrng 1 CNOTE (3 HOURS ) and 1 CNOTE (AUTHO) and 1 TJ90SF8404 (STUB) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWX655DW1 "arrived on site to inspect washer not dispensing water. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed in diagnostics. I tested the unit in manual test mode and tested the inlet valve and found that one of the cold water valves was not working. I tested agitate and high speed spin and the unit tested good. I removed the control panel to inspect the inlet valve and found one of the cold valve solenoids was cracked. Using my multimeter, I tested ohms to the valve and found it open.. The customer agreed to the repair and paid in full. I removed and replaced the inlet valve and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78722
Joseph C.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH73521CS3 Arrived on site for “light not coming on and food not cooking” complaint. Inspected unit and found that interlocks had loosened. Tightened interlocks. Tested unit. Unit is performing as designed.
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/31/2018
DISHWASHER MAYTAG MDB5601AWS "Arrived on site for the unit is not draining. tested the unit and found the unit has water standing. Press the drain button in the unit and it will drain but not completely. Also found the control panel is broken and also the latch. Found the unit will need a new control panel, lunch, and the filter catch. Will also order the drain line just in case if needed.; ordrng 1 6-919819 (panel-cntl BLK) and 1 WP99002652 (hose- draiN) and 1 WPW10130695 (latch kit) and 1 WPW10192799 (accumulatr)"
Near Round Rock, TX 78681
Arthur B.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8540BW0 "Arrived onsite to install new bearing,control and harness to top load washer from prior tech’s diagnosis. Removed bearing,lower harness and reassembled. Tested unit Unit now fills,agitates,drain and spins as intended. No other issues found.. All water connections were dry at time of service."
Near Bartlett, TX 76511
Arthur B.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED4800BQ0 Arrived onsite for customer complaint of dryer not heating. Removed back panel and found broken element coil. Removed and replaced element. Reassembled and tested unit. Dryer now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78759
Scott
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS970CIDH00 "Arrived on site for dispenser intermittently working . Checked water tank ,filter head . All checked good . Found wire harness at bottom of door getting pinched and covering worn down . No water leaks detected at time of service . Ordering door freezer . Please call to set return visit . ; ordrng 1 LW10755642 (dor-fip WHITE )"
Near Nolanville, TX 76559
Steve C.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED70HEBW0 I’m on site for the unit will not turn on. Tested the unit and found the UI will turn on but when pressing start nothing happens. Found the thermal fuse has no continuity. Replace the thermal fuse and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Austin, TX 78721
Scott
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site or poor washing , found wash plate teeth stripped . Ran diagnostics , control knob doesn’t turn easily . Unit would go into test wash and lights would advance but wouldn’t fill or spin. Ran manual and calibrate and unit would respond . Ordering wash plate and control Collected 108.24 cash ( ok per MS) return 12/31 . No water leaks detected at time of service . Control - s code Wash plate. ordrng 1 W10902814 (WASH PLATE )"
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS576FIDW01 WRS576FIDW01 Arrived to inspect no water. I found the filter had jammed into the housing incorrectly and would not activate the filter head. I removed the filter and installed a replacement provided by the customer and normal operation resumed. No leaks observed during service.
Near Seguin, TX 78155
Robert
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived on job for complaints of not cooling. Removed backing and check compressor. Compressor running no change in temperature on lines. Evaporator has no frost pattern. ; ordrng 1 CNOTE (SS TEC) and 1 TJ90SF8404 (TUBE) and 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)
Near Austin, TX 78750
Paul
Job Details: 12/31/2018
DISHWASHER KENMORE 665.12793K311 "Arrived onsite for the dishwasher giving a float message and not draining. I checked stored error codes and found an F6E4, F9E4, & F6E6. I found the float switch working as designed but the customer had gotten the error because the unit had not drained. I found the lower spray arm in a bind and I unjammed it. I cleared the stored error codes and tested the unit. The unit is working as designed and no error codes reappeared. There were no water leaks present at the time of service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/31/2018
WASHER GE GTW460ASJ8WW Arrived on site for unit not spinning. Tested unit and found unit to have a defective control. Ordering and will return Friday.; ordrng 1 WH18X28176 (CONTROL)
Near New Braunfels, TX 78132
Kevin
Job Details: 12/31/2018
WASHER MAYTAG MVWB835DW0 "Arrived on site and found hot water valve is not working, recommended to customer know if they’ll be replaced to correct issue. After replacement all functions in diagnostic cycle are working properly. Quoted customer for repair valve
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site to diagnose a refrigerator with lights that are not operating. Found freezer and fresh food LED controllers shorted out. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78739
Kevin
Job Details: 12/31/2018
RANGE JENN-AIR JJW9530DDP "Arrived on site and set oven to convection bake and found broil element turns on and hidden bake element is also on. Temperature inside oven does not track properly in comparison to thermal couple and convection fan is not moving. Took multiple pictures. Send multiple pictures to CS and DW. Removed convection fan shroud and found one of the fan blades has broken off and is wedged keeping fan from spinning. Removed broken fan blade and it will now spin properly. Replaced temperature sensor and complete convection fan assembly per customer request and ran oven again and temperature is tracking properly.
Near Austin, TX 78753
Scott
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for cooling issues again . Ran diagnostics , diffuser checked good . Element not heating during defrost .Not getting any voltage to heater during forced defrost . Getting Continuity on wire harness. Evap fan is blowing . Ordering control28.9 ohms on defrost element2.89 volts Please call to set return visit .; ordrng 1 W10464775 (housing)"
Near Austin, TX 78757
Paul
Job Details: 12/31/2018
VENTHOOD KITCHENAID KVWB400DSS2 Arrived onsite to install the previous diagnosed parts. I replaced the vent fan motor and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78751
Joseph C.
Job Details: 12/31/2018
WASHER WHIRLPOOL MHW6000XW2 "Arrived on site for “F06E01 error code” complaint. Inspected unit and determined problem to be with door latch. Ordering new latch. Scheduled return visit for Monday 12/24, per Callie. No leaks detected, at time of service.; ordrng 1 WP8183270 (latch)"
Near Austin, TX 78744
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site to touch up lower oven on right side. Touched up oven job complete
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
VENTHOOD WHIRLPOOL UXT4236ADS2 Arrived on site to diagnose a vent hood with a fan motor that will not operate. Tested unit and found fan motor not mounted on right side causing fan blade to hit grease filter. Remounted fan and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78731
Scott
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site for little ice . Found bin thermistor shorting out , all other features are working correctly . Replaced thermistor Nonwater leaks detected at time of service . Job complete ."
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to inspect ice clumping. I found the ice maker housing incorrectly installed and creasing the ice bin door gasket, which will require replacement. The chassis will require squaring and the lower right corner of the fc door opening will need adjustment. The center crisper divider is sliding forward and will require repair. Office to order ice bin door gasket and sealant. No leaks observed during service. Tech GC only please. ; ordrng 1 W10567563 (gasket) and 2 W10841140 (adhesive)s"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and found RC Evap motor dead causing no cool symptoms. Replaced Evap motor. All else checks good.
Near Austin, TX 78751
Joseph C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WETLV27FW0 Arrived on site for “no water coming into unit” complaint. Inspected unit and found cold water valve shut off from time of installation. Activated cold water valve. Tested unit. Unit is performing as designed. No leaks detected at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for fan not working. Test unit and found screw stuck in motor fan. Removed screw test unit and unit test good job complete
Near Waco, TX 76710
Steve C.
Job Details: 12/31/2018
RANGE GE JB655SK3SS Arrived on site to replace the cooktop on the unit due to crack. Replace the cooktop and tested the unit unit works properly and job complete.
Near Austin, TX 78732
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KSSC42QTS03 Arrived on site to diagnose the refrigerators that is freezing water wine and freezer door prior to dispenser. Tested unit and called tech line and spoke with Andy. Found a package temperatures around 0° and -2°. Tech line advised to replace thermistors and damper to correct temperature issue as freezer was sent to 5°. Return date set for 1/2/19 per customers request. Advised homeowner per tech line suggestion that if damper and thermistor do not correct problem freezer door will need to be replaced.File#772375448thermisto; ordrng 1 WP2221296 (air-baffle) and 1 WP2306010 (thermistor)
Near The Hills, TX 78738
Brandon
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site for customer complaint of unit not powering on, when I arrived unit was on and working as designed. Put unit into diagnostic mode, everything test passed. Instructed customer to watch the ice machine and let us know if it happens again."
Near Temple, TX 76501
Steve C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for the unit is leaking water. Tested the unit and found the drain hose to the drain was extremely long. Cut the drain hose and assembled the unit. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT780SAEM1 "arrived on site to inspect dishwasher showing error codes. Upon further inspection, the customer had the unit turned off at the wall switch. I turned the unit on and attempted to place it in diagnostics but the unit would not respond and was displaying F2E2 error code. I removed t(e outer door panel and disconnected the UI control from the main control and closed the unit door and the drain pump came on. Doing this tells me that the UI control is bad. Also, I found that the mounts for the UI to the panel were broken and the panel will need to be replaced. I contacted the office to get authorization and SC advised that the parts were approved. I removed and replaced the UI control and the UI panel and tested the unit. The unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78724
Joseph C.
Job Details: 12/31/2018
RANGE WHIRLPOOL WFC310S0EB1 Arrived on site for “door not closing properly” complaint. Inspected unit and found right door hinge faulty. Ordering new hinge. Return for repairs on 12/27.; ordrng 1 WPW10299224 (hinge-door)
Near Austin, TX 78751
Joseph C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WET3300XQ1 Arrived on site for “unit not draining” complaint. Inspected unit and found motor burned out. Ordering new motor and capacitor. Return for repairs on 12/27. Customer declined repairs. Service fee applies.
Near Round Rock, TX 78681
Arthur B.
Job Details: 12/31/2018
RANGE IKEA ISG650WS00 Arrived onsite for customer complaint of freestanding range bake function not working. Tested bake igniter and found not continuity. Removed and replaced igniter. Tested unit. Found unit will come one and shut off. Unit will need control. Ordering control and valve just in case. OF to R/S once parts authorization is given. No gas leaks detected at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10130932 (regulator) and 1 WPW10197042 (cntrl-elec)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site. Check for no power issues. Found unit not getting supplied with correct voltage. Instructed homebuilder they will need to have the electrician come out for the issue. After getting correct voltage if issue persists to let us know. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site. Check for no power issues. Found unit not getting supplied with correct voltage. Instructed homebuilder they will need to have the electrician come out for the issue. After getting correct voltage if issue persists to let us know. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site. Check for no power issues. Found unit not getting supplied with correct voltage. Instructed homebuilder they will need to have the electrician come out for the issue. After getting correct voltage if issue persists to let us know. No leaks present. Job complete
Near Austin, TX 78737
Leonardo
Job Details: 12/31/2018
DISHWASHER JENN-AIR JDB3200AWS4 Arrived on site to test unit for no power. Found u it getting no power to unit. Found light switch turned off. Turned switch on and got power to unit. Job complete no leaks present at this time.
Near Georgetown, TX 78628
Steve C.
Job Details: 12/31/2018
OVEN WHIRLPOOL WOS51EC0AS01 Drive on site for the unit will not turn on. Remove the control panel and found the thermal fuse has no continuity. Quoted the customer for the thermal fuse . Replaced the fuse and unit works properly.
Near New Braunfels, TX 78132
Robert
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8500DC5 "Arrived on job for complaints of breaker trip. Ran diagnostics and got codes F3E2 water temperature,F0E4 spin limit and F7E0 loss of power. Test good on all also visual check all connections."
Near Austin, TX 78739
Kevin
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site and set washer into diagnostic cycle and found no saved error codes, ran all functions and everything checked out normal. Ran a calibration cycle and it completed properly. Discussed correct loading process for larger items to wash correctly, could not find any"
Near Austin, TX 78717
Lou
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL ED5FHEXNB00 "arrived on site to inspect refrigerator warm in both compartments. Upon further inspection, I found that the unit was warm in both compartments. The customer advised that he turned the thermostat down and the compressor kicked on and the unit began to cool. When he came home for lunch, the unit was warm again. I turned the rc and fc thermostats down and the compressor kicked on so using my multimeter I tested the Amps to the compressor and got 1.51 amps which is high for a compressor. I felt of the compressor and it was very hot as was the tubing from the compressor to the condenser. So hot it burned by hand. I checked the evaporator and it had a good frost pattern, but the compressor is running weak. No water leaks observed during service, job completed."
Near The Hills, TX 78738
Brandon
Job Details: 12/31/2018
REFRIGERATOR MAYTAG MFI2568AES "Arrived on site for customer complaint of ice having a bad taste. Found ice maker to be working properly, instructed customer to clean unit out throughly and informed her on how the ice fan motor will pick up odors from food and circulate over the ice which can cause bad tasting ice."
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Check for freezer door issues. Found gasket not sealing to cabinet. Adjusted rails and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Check for freezer door issues. Found gasket not sealing to cabinet. Adjusted rails and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Check for freezer door issues. Found gasket not sealing to cabinet. Adjusted rails and tested, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78745
Brandon
Job Details: 12/31/2018
WASHER WHIRLPOOL LLR9245DQO "Arrived on site to replace agitator, I replaced agitator, unit tested good."
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH32519FS0 Customer canceled appointment
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH32519FS0 Customer canceled appointment
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH32519FS0 Customer canceled appointment
Near Cedar Park, TX 78613
Paul
Job Details: 12/31/2018
OVEN WHIRLPOOL RBS305PDB14 Arrived onsite for the oven getting too hot. I tested the oven at 350 and the unit reached 430 degrees. I found a 20 degree positive offset in the control. I put a -20 degree offset in the control and tested the temp. The oven cycled between 332-399 degrees leaving it with a 365.5 average temp. I put a -30 degree offset in the oven and tested the temp. The oven cycled between 322-391 degrees leaving it with a 356.5 degree average temp. I explained my findings to the customer and they said they could live with the 6 degree difference
Near Austin, TX 78729
Tyler B.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for pump replacement, replaced pump and tests good, customer also pointed out that the gasket for the disp came off and won't stay closed, R&R disp and tests good. No leaks on site"
Near Leander, TX 78641
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "WSF26C2EXY02 Arrived to inspect noise. The customer described an issue where the unit would intermittently hammer during water dispensing. I was unable to recreate the issue through multiple tests and it may have been from the filter not being fully engaged into the filter head. The customer declined to have the filter head replaced. Operational test good, no leaks observed during service."
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site to test unit for unit not starting due to open close door error. Test unit and found bad 3 way switch, replaced switch. Test unit after replacing switch and unit test good job complete heated water for a minute and half and water got hot."
Near Austin, TX 78753
Joseph C.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for “no pump operation” complaint. Inspected unit and found pump seized. Freed pump and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78703
Leonardo
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDC10FXSS5 Arrived on site to test unit for upper rack falling. Test unit and found wheels not sitting in track correctly. Secured wheels to track test unit and unit test good job complete
Near Austin, TX 78749
Kevin
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL DU915PWPB0 Arrived on site and set dishwasher into diagnostic cycle and found all functions are operating properly. Quoted customer service fee/customer instruct only.
Near Bastrop, TX 78602
Thomas L.
Job Details: 12/31/2018
OVEN WHIRLPOOL SF111PXSQ1 Arrived on site or no heat in the oven. Found the unit has a failed thermostat shaft. This will be a one year parts warranty at no additional charge to American home shield; ordrng 1 WPW10641988 (thrmst-ovn)
Near Austin, TX 78703
Scott
Job Details: 12/31/2018
OVEN KITCHENAID KODE307ESS02 Arrived on site replaced both controls and UI console . Preheated both ovens all checked good . Job complete .
Near Austin, TX 78737
Kevin
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS571CIDW01 "Arrived on site and found diffuser motor is noisy, replaced diffuser and it is now operating properly, no water leaks from connections at time of service, job complete"
Near Belton, TX 76513
Arthur B.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to install new RC Evaporator fan to french door dual evaporator refrigerator. Removed evaporator cover and removed defective fan harness. Installed new replacement. Reassembled and tested. Found good frost pattern forming on evaporator. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
Tyler B.
Job Details: 12/31/2018
WASHER MAYTAG MVWB850WR0 "Arrived on site for unit leaking and lid falling. Found water valves leaking at casting, replaced valves and tests good. Upon washing unit is making a loud howling, due to bad bearing spin basket and drive shaft are bent causing heavy wobble. Unit will need inner and outer tub with driveshaft and also would need hinges replaced as well. No leaks on sote ; ordrng 1 CNOTE (OFFICE RS) and 1 CNOTE (PART AUTH) and 1 W10193887 (tub-outer) and 1 W10296143 (basket)"
Near Wimberley, TX 78676
Kevin
Job Details: 12/31/2018
WASHER MAYTAG MVWB835DW3 "Arrived on site and found noise during agitation, removed agitator and found debris in tub and drain pump, after clearing washer is now operating properly, no water leaks from connections at time of service, job complete"
Near Austin, TX 78757
Paul
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG745H0FS0 Arrived onsite for the range that continues to spark after the burner is lit. The customer stated the LF burner was the issue. I found the ignition switch not snapped fully into place on the valve causing the issue. I snapped the switch into place correctly to prevent it from turning and tested the unit. The unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 12/31/2018
WASHER WHIRLPOOL CAE2743BQ0 Arrived on site and tested operation. I found the unit has a lid lock error. Upon inspection of lock and strike I found the strike to be broken and has a zip tie around it. Customer paid in full upon diagnosis ; ordrng 1 WPW10240513 (door strike)
Near Austin, TX 78727
Tyler B.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on sote for unit leaking. Found ice maker water line not complete pressed in to valve, firmly connected line and filled ice maker and no leaks on site"
Near The Hills, TX 78738
Chase
Job Details: 12/31/2018
COOKTOP JENN-AIR JED4536GS00 "Called customer on second #, and spoke to mr. Berry at 4:42 and advised that with traffice eta was 35 mins. The first phone number was incorrect and the gentleman who answered said he was not mr. Berry. Arrived at the guard gate entrance at 5:14 and called customer at 512-801-1622 two more times and LMNA, guard called multiple times as well with no answer. We pulled to waiting area for 5 minutes until other cars had to get through and we had to move. Attached pic of ticket given by Hills security for customer to call to allow us entry and moved on. Customer called CS phone at 6:00 and 6:03 and was unable to answer do to heavy traffic. Office will need to reschedule customer (by CS)"
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/31/2018
DRYER LG DLEX4270W "DLEX4270W Arrived to inspect noise. I found a piece of debris lodged into the felt bearing and after removal, the issue was corrected. No appreciable lint within chassis.
Near Round Rock, TX 78665
Lou
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG975H0HZ0 "arrived on site to install previously diagnosed and ordered part. Upon further inspection of the unit, I found that the unit is showing error code F2E0-keypad disconnected. I cleared the code and unplugged the unit. I removed the back cover to expose the main control ad then disconnected the UI ribbon to the main control. I inspected the ribbon and did not find anything wrong with it. I plugged the ribbon back into the main control and plugged the unit back in. The customer advised that the error code would appear when she would attempt to preheat the unit and the display would never get above 100 degrees before it shut off. I tested the unit by pressing Bake at 350 degrees and allowed the unit to preheat. The unit preheated to 350 degrees without failure. I cancelled the heating. I put the back panel back on and put the unit back in its place. I then tested the unit again by pressing Bake at 350 degrees and the unit preheated again without failure. I advi
Near Taylor, TX 76574
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 KRMF706ESS01 Arrived to inspect leaking from ice maker area. I removed the ice maker and it had cubes formed within the ice mold that were completely to the top front edge of the ice mold and likely overflowing. I tested the replacement and verified the water level at 1/4 inch below the edge during the fill test. The customer will contact us if there are further issues. No leaks observed during service.
Near Austin, TX 78734
Kevin
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Service pointer W11092686C Prescreened UI is incorrect requested that customer monitor refrigerator operation with only HV control board. If UI is needed it will have to be ordered again. Took pictures of original UI for ordering. No water leaks detected at time of service."
Near Austin, TX 78729
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site to diagnose a refrigerator with a crisper that is not operating properly. Found crisper rail misshaped causing unit to jump track when fully closed. Reshape the rail and replaced shelf due to damage caused by misshaped rail. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Kempner, TX 76539
Arthur B.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL GD25DQXFB01 "Arrived onsite for customer complaint of intermittent cooling on SxS refrigerator. When arrived, found cooling fan shut on and off. Removed and replaced thermostat. Reassembled and tested. Unit now comes on and stays on. Good air flow and frost pattern forming. All water connections were dry at time of service."
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
WASHER HOTPOINT HSWP1000MWW Arrived on site. Customer has a Samsung washer. Model and serial number do not match. Instructed customer they would need to get back with their extended warranty and have correct company come out to work on Samsung. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
WASHER HOTPOINT HSWP1000MWW Arrived on site. Customer has a Samsung washer. Model and serial number do not match. Instructed customer they would need to get back with their extended warranty and have correct company come out to work on Samsung. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
WASHER HOTPOINT HSWP1000MWW Arrived on site. Customer has a Samsung washer. Model and serial number do not match. Instructed customer they would need to get back with their extended warranty and have correct company come out to work on Samsung. Job complete
Near Georgetown, TX 78626
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "WRF989SDAH02 Arrived to inspect no lights. I found none of the LED’s driven by the main led driver board would work. A component on the driver board itself failed and the board will require replacement. ; ordrng 1 WPW10306786 (invrtr-box)"
Near Burnet, TX 78611
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "WRT111SFDW04 Arrived to inspect frost and moisture within unit. I found a large amount of water had formed at the bottom of the rc and there were signs of it coming from the air inlet at the top rear of the rc. The left and lower corner of the rc door gasket was not making contact with the cabinet and allowing excessive air flow to occur. I sealed gapping within the chassis, aligned the doors and applied heat to the gasket. The issue was corrected and I advised the customer of my findings and repair. Operational test good, no water connections to unit."
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site and found no symptoms of failure except freezer door gasket freezing. Full ice production and no condensation. Replaced gasket and heat treated all seals. Unit is now operating as designed.
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFCS22EVMS5 "KFCS22EVMS5 Arrived to inspect no ice. I found the ice maker would cycle, but it would not fill and the water spilled out the back. Ice had formed within the fill chute and I removed it. The filter was badly plugged and causing slow water flow, allowing the water to freeze. I advised the customer to replace the filter or use a bypass. No leaks observed during service.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
OVEN JENN-AIR JLRP548WP01 "Arrived on site. Check for no operation issues. Found large oven giving f1e1 error code. Verify connections all checked OK. Will need display, clock and appliance manager to repair unit. Office to reschedule; ordrng 1 W10464534 (cntrl-elec)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
OVEN JENN-AIR JLRP548WP01 "Arrived on site. Check for no operation issues. Found large oven giving f1e1 error code. Verify connections all checked OK. Will need display, clock and appliance manager to repair unit. Office to reschedule; ordrng 1 W10464534 (cntrl-elec)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
OVEN JENN-AIR JLRP548WP01 "Arrived on site. Check for no operation issues. Found large oven giving f1e1 error code. Verify connections all checked OK. Will need display, clock and appliance manager to repair unit. Office to reschedule; ordrng 1 W10464534 (cntrl-elec)"
Near Austin, TX 78748
Kevin
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and sound bottom crisper drawer is missing, replaced drawer and refrigerator is now complete. No water leaks from connections at time of service, job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
OVEN HOTPOINT RGB746HED3WH Arrived on site and repaired oven using bake Ignitor assembly
Near Austin, TX 78756
Steve C.
Job Details: 12/31/2018
WASHER MAYTAG MVWB835DC3 Arrived on site for the unit is not washing clothes properly. Tested the unit and remove the control panel. Found the pressure hose was not inserted properly. Secure the pressure hose and assemble the unit. Calibrated the unit and unit is working properly. Advise the customer to use the extra rinse and deep water to add more water to the unit. All water connections were dry at the time of service.
Near Seguin, TX 78155
Robert
Job Details: 12/31/2018
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of noise. Removed front and drum to inspect rollers. Found the rear left roller not turning. Replaced roller and reassembled dryer. Operation normal and noise level normal.
Near Austin, TX 78724
Joseph C.
Job Details: 12/31/2018
WASHER MAYTAG MVWC565FW1 Arrived on site for “not starting or operating” complaint. Inspected unit and found motor not turning at all. Ordering new motor and capacitor. Return for repairs on Friday 12/28.; ordrng 1 W11026785 (motor-drve) and 1 W11158831 (CAPACITOR)
Near Austin, TX 78758
Tyler B.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED7590FW1 "Arrived on site for blower and kit replacement, R&R wheel and kit and tested good, no more thumping"
Near Georgetown, TX 78628
Steve C.
Job Details: 12/31/2018
WASHER ROPER RTW4516FW2 Arrived on site for the unit is not working properly. Upon arrival found the sensing light flashing and when pressing start nothing happens. Removed the control panel and found the connection to the lid switch on the control not inserted all the way. Secured the connection and assembled the unit. Unit works properly and all water connections were dry at the time of service.