Service History 1030

Near Austin, TX 78741
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WEG515S0FS0 Arrived on site to test unit for oven not heating. Test unit and found igniter not igniting correctly. Replaced igniter test unit and unit test good job complete no leaks present at this time.
Near Belton, TX 76513
Arthur B.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED75HEFW0 Arrived onsite for customer complaint of dryer not heating. Removed bulkhead and found thermal cutoff has no continuity. Removed and replaced TCO and reassembled. Tested unit. Found dryer now heats as intended. Advised customer that house venting needs to be checked due to poor air ventilation. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78633
Cliff
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WOC54EC0AS02 Contacted customer to let them know I was headed their way. They stated that they canceled service on 12/24/18. No repairs are needed at this time as her mother has reset unit edit it is working.
Near Georgetown, TX 78633
Lou
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to inspect oven temps. Upon further inspection, the customer advised that an inspector came and tested the oven temps using a mercury thermometer and advised that the unit was 30 degrees to low and calibrated the unit +30 degrees. I found that the unit has a rapid preheat for single rack and standard multi rack preheat. I explained the difference in the two types of preheat to the customer. Before testing, I recalibrated the unit back to 0 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 standard multi rack preheat. My temp readings after Preheat we’re 325, 303, 389, 325, and 391 with an average of 347. I advised the customer of my findings and calibrated the unit +5 degrees. I advised the customer to wait approximately 30 minutes after the Preheat notice to place their food in the unit on the middle rack. Advised the customer that when they press Bake and the temp they w
Near Austin, TX 78758
Scott
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW3090GW "Arrived on site ,replaced control . Tested unit all checked out . Nowater leaks detected at time of service . Job complete ."
Near Austin, TX 78702
Luis
Job Details: 12/31/2018
REFRIGERATOR GE GSE23GSKJCSS "Arrived on site for failed compressor,removed compressor and drier. Installed new compressor and drier found drier blocked by manufacture welds,installed another drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/31/2018
OVEN JENN-AIR JJW9330DDS "Arrived on site for oven bake not operating. Performed diagnostics mode and performed key encoder test. Found bake not responding. Removed UI and tested continuity test. Found bake key opened. Customer approved repair. Removed failed UI and installed new. Performed key encoder test. All tested good. Paid in full on credit card."
Near Georgetown, TX 78626
Steve C.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017HS2 "Find on site for the unit is not heating. Tested the unit and found there is 120 V to the transformer and the magnetron will not turn on. Found the magnetron, diode and capacitor have failed. Replaced all three high voltage components and tested unit. Unit works properly and job complete."
Near Austin, TX 78724
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG320M0BW "Arrived on site to test unit for oven not working. Test unit and found bake or broiler not working. Test unit and found bad board, replaced board test unit and found igniter not getting power. Replaced valve test unit and found igniter gettin power but not coming on. Replaced igniter test unit and unit test good job complete. No leaks present at this time."
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 SR# 7723793064 Robert looked at service history and declared unit non repairable due to 4th time repeat symptom.
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site. Check for water valve issues. Found solenoid not shutting off creating a water to go into reservoir constantly. Replaced water valve and cycle, all functions tested OK. Collected total balance of 369.94. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site. Check for water valve issues. Found solenoid not shutting off creating a water to go into reservoir constantly. Replaced water valve and cycle, all functions tested OK. Collected total balance of 369.94. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site. Check for water valve issues. Found solenoid not shutting off creating a water to go into reservoir constantly. Replaced water valve and cycle, all functions tested OK. Collected total balance of 369.94. No leaks present. Job complete"
Near Austin, TX 78759
Paul
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG505M0BS3 I called the office and spoke with CS before arriving to this call. None of the gaskets that have been replaced came from Plainfield as requested by PR and SM per techlines previous instruction. I called ms and explained this. Ms stated she was good with waiting a few more days for the correct gasket to arrive. Ordering c-notes.; ordrng 1 C-NOTES (PLEASE SEE THE NOTES IN THE CALL AND ONLY ORDER THE GASKET FROM PLAINFIELD PER TECHLINES INSTRUCTION AND REFERENCE THE SR NUMBERS PREVIOUSLY DOCUMENTED.)
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
REFRIGERATOR JENN-AIR JF42NXFXDW05 "Arrived on site to replace optics, I replaced optics ice maker tested good. However, no water was entering ice mold. Customer would not sign a damage waiver for me to pull out the built in refrigerator, so I could not check to see if water supply was turned on."
Near Austin, TX 78738
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site to diagnose a refrigerator that is louder than normal. Tested unit and found air damper running very loudly and not opening and closing properly. Replaced air damper and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706EBS01 KRMF706EBS01 Arrived to inspect door issue. I found the doors and cabinet badly out of alignment and I corrected. I verified all four ice maker housing hooks were engaged and I corrected left door height. The dispenser bezel was bent up at the bottom of the trim and will require ordering. No leaks observed during service. ; ordrng 1 W11125932 (trim)
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW7500GW0 "WTW7500GW0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and UI and calibrated the unit. I tested within service test mode and the operation of the buttons was improved. Operational test good, no leaks observed during service."
Near Kempner, TX 76539
Arthur B.
Job Details: 12/31/2018
MICROWAVE MAYTAG MMV6190DS1 "Arrived onsite to complete repair on OTR microwave from prior visit’s diagnosis. Removed transformer, interlock and switches. Reassembled and tested. Found unit will shut off after 20 seconds. Upon inspection, found magnetron and magnetron TOD was loose and not secure properly. Secured magnetron to cabinet and TOD to magnetron. Reassembled and tested unit. Unit now heats as intended. No other issues found.
Near Austin, TX 78759
Scott
Job Details: 12/31/2018
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site for unit making unusual noise only when clothes are in unit . Replaced rollers , pulley . Checked felts nothing stuck . Drum does look a bit warped and noise seems to come from baffles . Removed and nothing found underneath . Ordering drum . Please call to set return visit .; ordrng 1 W10508188 (drum)"
Near Austin, TX 78734
Cliff
Job Details: 12/31/2018
WASHER WHIRLPOOL GSW9800PW2 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found drive coupling broken. Replaced drive coupling and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.Coupling
Near Hutto, TX 78634
Steve C.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site for the unit is not washing dishes. Removed the sump and motor and found the connector to the pump was off. Secured the wire connector to the pump and assembled the unit. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near Austin, TX 78729
Paul
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8040DW4 "I checked stored error codes and found an F9E2, F3E1, & F0E5. I erased the error codes and ran test 51. All test passed. I ran it a 2nd time just to make sure test 5 passed and the unit did not drain. I could hear the drain motor starting and stopping. I found the connector at the drain barely hanging on. I slid the connector on all the way and tested the unit again. All test passed. I explained to the customer to cut back on detergent because I suspect this is the issue causing the F3E1 and I explained the unbalance load error. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78726
Cliff
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that will not turn on. Found wall switch for dishwasher power off. Reset switch to on position and tested unit. Found all is functioning properly at this time. Homeowner was unaware wall switch control dishwasher power. No leaks were found at time of service.
Near Leander, TX 78641
James
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT970SAHZ Arrived on site and tested operation. I ran diagnostics and found no faults. All functions test good and unit functioning as designed. Instructed customer on best practices for best drying results
Near Cedar Park, TX 78613
Jerry C.
Job Details: 12/31/2018
OVEN WHIRLPOOL GBD307PDB7 "GBD307PDB7 Arrived to inspect error code. The unit had an F2E6 stored and after attempting to cancel the code, operation resumed. I tested both upper and lower chambers and they both heated. Per the service manual the issue likely is due to the cancel circuit failing and the keypad should be replaced. I advised the customer if the issue persists after the keypad has been replaced, a control rebuild would be needed 1 WP8300440 (panl-cntrl)"
Near Round Rock, TX 78681
Lou
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWX655DW1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the washplate ad installed a new belt. The motor that was sent with me was damage in the box and wash the same motor that was previously installed. I left the previously installed motor on the unit and tested the unit and it operated as designed with no error codes at the end of testing. No water leaks observed during service, job completed. Customer paid in full at previous service call."
Near Georgetown, TX 78626
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to diagnose a refrigerator that is not producing ice. U2 icemaker motor error saved in control. Verified icemaker has no motor function. Icemaker will need to be replaced to complete repairs. Return date is set for 12/27/18 with an a.m. request.svc/Lbr (169.99+tax)Icemaker (158.41+tax); ordrng 1 WPW10764668 (ice maker)
Near Round Rock, TX 78665
Lou
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG745H0FS1 "arrived on site to inspect range cooktop burner. Upon further inspection, the customer advised that the front left burner would not ignite properly. I tested the burner and found that it will not ignite when the gas is turned on. I found that the Ignitor was not arching properly. I attempted to adjust the burner cap and got the same results. I removed and replaced the burner head/ignitor assembly and tested the burner again. The burner ignited as designed. No gas leaks detected during service, job completed."
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site. Check for gasket issues. Found freezer gasket off at the bottom allowing gasket not to seal to cabinet. Re-positioned and installed gasket and heated, all functions tested OK. Instructed customer to leave it closed for at least an hour before opening so gasket can mold itself the cabinet. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site. Check for gasket issues. Found freezer gasket off at the bottom allowing gasket not to seal to cabinet. Re-positioned and installed gasket and heated, all functions tested OK. Instructed customer to leave it closed for at least an hour before opening so gasket can mold itself the cabinet. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site. Check for gasket issues. Found freezer gasket off at the bottom allowing gasket not to seal to cabinet. Re-positioned and installed gasket and heated, all functions tested OK. Instructed customer to leave it closed for at least an hour before opening so gasket can mold itself the cabinet. No leaks present. Job complete"
Near Austin, TX 78731
Cliff
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW85HEFW1 Arrived on site to diagnose a washing machine that is not washing towels properly. Tested unit through diagnostics and found no failure codes or mechanical issues with machine. Noted homeowner was not using fabric softener and using organic soap. Advised homeowner on the soaps and products to use along with best cycles to increase performance and quality of washing. No repairs are needed at this time and no leaks were found at time of service.
Near Harker Heights, TX 76548
Al
Job Details: 12/31/2018
DRYER MAYTAG MEDB835DC4 Arrived to inspect dryer with AF code. I removed and checked the temperature with the dryer vent on and off. On I got 250 degrees and off the highest was 175. I removed and replaced the thermostat. Unit tested as designed.No lint observed at the time of service.JOB COMPLETE
Near Leander, TX 78641
James
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site and tested operation. I found the noise coming from the freezer area only when the freezer evaporator motor is running. I found the fan motor to be the cause of the vibration sound. . Installed new fan motor assembly and tested operation. Unit working properly. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Check for draining issues. Found hose clogged up not allowing unit to drain. Replaced hose and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Check for draining issues. Found hose clogged up not allowing unit to drain. Replaced hose and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Check for draining issues. Found hose clogged up not allowing unit to drain. Replaced hose and cycle, all functions tested OK. No leaks present. Job complete"
Near Elgin, TX 78621
Joseph C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for “no ice production” complaint. Inspected unit and could not find leak on valve, from filter head. Icemaker did not seem to be triggering solenoid, so that I could not trace leak. Finally got water coming to icemaker and found leak to be coming from icemaker line. Ordering icemaker line and associated parts. Return for repairs on 01/08. No other leaks detected, at time of service.; ordrng 1 W11120581 (tube-water) and 1 WPA3223101 (insert- pl) and 1 WPM0114003 (clip- spee) and 1 WPW10137519 (tube-water)"
Near Austin, TX 78745
Robert
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer said door already replaced office to follow up
Near Austin, TX 78756
Joseph C.
Job Details: 12/31/2018
RANGE WHIRLPOOL WEG515S0FS0 "Arrived on site for “missing knobs and burner caps” complaint. Inspected unit and found knobs and burner caps missing. Installed new knobs and burner caps. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Georgetown, TX 78628
James
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. I found unit has f2e2 error. Ran checks per tech sheet and found ui at fault. Installed new ui and found that the ui only beeps but no indicators light up. I found the control has also failed. Spoke to CS about ui coverage. Installed control and tested. Unit working properly. Job complete
Near Austin, TX 78734
Cliff
Job Details: 12/31/2018
RANGE KITCHENAID KEBC107KSS0 Arrived on site to diagnose an oven that is not staying functional. Found control board has loose connection causing it to Lose power when can panel is moved. Control will need to be rebuilt and reinstalled to complete repairs. Pulled control today to be sent off for rebuild. Office will need to contact homeowner and set return appointment. ordrng 1 4452894 (SEND FOR REBUILD (EXPEDITE))
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site and found unit console with computer failure. Replaced console. Now unit is operating as designed.
Near Austin, TX 78703
Luis
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site for no ice. Ran diagnostics water leaking from under filter unit passed all other diagnostics advised customer to allow unit to run 24hrs with out filter if ice is made issue with filter
Near , TX 78633
Jerry C.
Job Details: 12/31/2018
OVEN KITCHENAID KODE300ESS04 KODE300ESS04 Arrived to inspect no power. The unit had line voltage present and 13.5 VDC was present to the UI/console. Office to order console. Office to contact the customer to arrange return service. The unit was partially disassembled. The customer was not available to sign the receipt. ; ordrng 1 W11087457 (console)
Near Austin, TX 78756
Leonardo
Job Details: 12/31/2018
RANGE JENN-AIR JDS9860BDB Arrived on site to test unit for unit not letting you select bake. Test unit and found bad panel will need new panel WPW10206070. Customer will need to see if he can go buy one before holidays. He will call back if he wants to continue with repair. for trip charge
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Arrived on site. Replaced thermistor harness and relocated it to correct position and Added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Arrived on site. Replaced thermistor harness and relocated it to correct position and Added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Arrived on site. Replaced thermistor harness and relocated it to correct position and Added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near Austin, TX 78731
Paul
Job Details: 12/31/2018
DRYER WHIRLPOOL WED95HEDW0 Arrived onsite for the dryer with a no heat condition. I found L2 missing at the wall outlet. I tried resetting the breaker but had the same results. I advise the customer to call an electrician. call complete.
Near , TX 78610
Brandon
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for customer complaint of mullion falling off, I found top of mullion was not attached, I attached the top, that tested good. Also found no water dispensing and no ice, found valve was faulty. Ordering valve and reservoir.; ordrng 1 W10753488 (reservoir) and 1 W11043013 (valve)"
Near Killeen, TX 76542
Al
Job Details: 12/31/2018
DISPOSAL WHIRLPOOL GC2000XES "Arrived to inspect garbage disposal not working. I hit the reset button on the unit and heard humming. I used an Allen wrench to move the internal chopper. I got the unit to power on, but the chopper assembly made loud noises when turned on. Unit not able to grind anything.JOB COMPLETE"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found icemaker had lost position and could not be jumped. Replaced icemaker. All else checks good. Unit is now operating as designed.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KSSC42QMS03 "Arrived on site. Check for noise issues. Found copper tubing touching creating noise when compressor is on. Adjusted copper tubing and ran, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KSSC42QMS03 "Arrived on site. Check for noise issues. Found copper tubing touching creating noise when compressor is on. Adjusted copper tubing and ran, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KSSC42QMS03 "Arrived on site. Check for noise issues. Found copper tubing touching creating noise when compressor is on. Adjusted copper tubing and ran, all functions tested OK. No leaks present. Job complete"
Near Kyle, TX 78640
Leonardo
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replaced panel for drawer. Opened box and found part damaged again. Re ordering panel W10482110 office to check part before sending to tech and tech to check part at storage to make sure it’s not damaged. Office to reschedule. ; ordrng 1 W10482110 (PANEL DOWRY)
Near Kingsland, TX 78639
Thomas L.
Job Details: 12/31/2018
MICROWAVE GE JVM6175EF1ES Removed and replaced failed thermostat. All operations are now normal.
Near , TX 78620
Brandon
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for customer complaint of noise, found rattling noise coming from condenser fan. Found unit was not level causing fan to hit housing. I leveled the unit, tested good."
Near Red Rock, TX 78662
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Replaced manifold, tube, panel and control board. Ran dishwasher and tested, all functions tested OK. No leaks present. Job complete"
Near Red Rock, TX 78662
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Replaced manifold, tube, panel and control board. Ran dishwasher and tested, all functions tested OK. No leaks present. Job complete"
Near Red Rock, TX 78662
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Replaced manifold, tube, panel and control board. Ran dishwasher and tested, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78745
Robert
Job Details: 12/31/2018
WASHER WHIRLPOOL WET4027EW1 Arrived on job to replace gearcase. Call not set for time allowed.; schdld next appmnt for 12/28 FRI !
Near Dale, TX 78616
Robert
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on job to replace tub and panels. Dishwasher was not installed and per customer instructions left by front door.
Near Killeen, TX 76549
Arthur B.
Job Details: 12/31/2018
OVEN MAYTAG MER6755AAS Arrived onsite to install overlay and control to double standing oven from prior diagnosis. Removed and replaced control with overlay. Reassembled and tested. Both oven now work as intended. No other issues found.
Near Austin, TX 78738
Cliff
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived on site to install a UV filter dryer for refrigerator. Found compressor acting abnormally as well and replace dryer and compressor. Pull the unit into deep vacuum and verified unit held vacuum for extended period. Charged unit with 5.5 ounces of Freon and tested unit. Found all is functioning properly at this time. No leaks were found at the time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW1 "arrived on site to inspect washer shutting off. Upon further inspection, I placed the unit in diagnostics and tested and it showed error code F7E5 (shifter fault). I cleared the code and continued with testing. The unit operated as designed with no error codes. I placed the unit in manual test mode and tested the agitation and spin modes to verify the actuator/shifter is operating properly and it operated as designed. The customer advised that when the unit was delivered, the delivery guys dropped the unit approximately 1-2 feet but after they installed it, they tested it and said it worked fine. The customer advised that they put very small loads of rags or towels in the unit and it will turn on then shut off. I advised that the unit senses the amount of temps in the tub and that they might have to add a few more items for the sensor to sense the amount of items before it will complete a cycle. No water leaks observed during service, job completed."
Near Austin, TX 78753
Scott
Job Details: 12/31/2018
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer making a rattling noise . Ran diagnostics ,no error codes . Found drain pump making a rattling noise during drain cycle . Ordering pump motor . Return 1/3 .no water leaks detected at. One of service .; ordrng 1 W10876600 (pump-water)"
Near Temple, TX 76502
Al
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived to inspect washer basket weighed down. I confirmed the complaint and removed and replaced the suspension rods..Tested and calibrated the washer. All water lines were dry at the time of service.JOB COMPLETE
Near Austin, TX 78748
Kevin
Job Details: 12/31/2018
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site and inspected prior and found error code for communication between user interface and control board. Replaced both and requested that customer monitor dryer for correct operation. Unit is new and there is no lint buildup at time of service, job complete."
Near Buda, TX 78610
Leonardo
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for unit not turning on. Test unit and found unit getting 120 but not coming on. Replaced board test unit and found cancel button not working. Replaced panel closed door and found unit not starting test latch and found bad latch. Replaced latch test unit and unit not starting lost all power to unit. Advised customer to check switch to unit because I didn’t have power even when switch was on. Job complete customer will need an electrician
Near Burnet, TX 78611
Thomas L.
Job Details: 12/31/2018
WASHER FRIGIDAIRE FEWB23RGS0 Arrived on site for no spin and noisy condition. Found that the Motor cannot use belt to turn the transmission which is locked up. The transmission and other parts are no longer available.
Near Killeen, TX 76543
Al
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived to inspect refrigerator not getting col. I removed and inspected the evaporator and saw ice buildup near the capillary tube. I used my heat gun to melt the ice while the unit was unplugged. I plugged it back in and saw ice form near the top of the evaporator, but never saw a complete frost pattern. I ordered WPW10448874 start device for the unit due to it not cooling properly. Spoke with CS about the situation.Customer rescheduled; ordrng 1 WPW10448874 (START DEVICE )"
Near Austin, TX 78744
Kevin
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator is leaking water and found leak is coming from supply line not from the refrigerator. Recommended to customer that line to be replaced in order to correct issue. It will need to be done before any further diagnosis can be performed, job complete"
Near Temple, TX 76502
Arthur B.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Arrived onsite to install compressor,evaporator and UV drier to SxS refrigerator from prior tech’s diagnosis. Upon removal of unit cover, could hear hissing coming from access valve. Found schrader valve leaking. Evacuated unit, replaced schrader valve and vacuumed unit down to -25psi. Removed evaporator cover and defrosted evaporator with heat gun. Charged unit with 5.5oz of R134a refrigerant. Powered unit up. Found good frost pattern forming on evaporator. Pressure on low side @2psi,high side @120psi. No other issues found. All water connections were dry at time of service."
Near San Marcos, TX 78666
Robert
Job Details: 12/31/2018
DRYER MAYTAG MED3500FW1 Arrived on job for complaints of not heating. Confirmed not heating and replace motor and wheel. Test and dryer heated.
Near Manchaca, TX 78652
Kevin
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG505M0BB2 "Arrived on site and replaced temperature sensor diagnosed on previous visit, after replacement of and is now operating properly, job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and found fan dead. All else checks good. Unit is otherwise operating as designed. Quoted 93.66 for part and 19.99 trip charge. ; ordrng 1 W11087438 (HARNESS)
Near Wimberley, TX 78676
Robert
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KUIC15PRXS0 Arrived on job for complaints of not working. Ran diagnostics and found inlet valve not working checked water supply good replace valve and test. Ran diagnostics again and pump not working ether replaced pump and ran check all operation normal. No leaks detected at time of service
Near Austin, TX 78749
Kevin
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDPE234GPS "Arrived on site and set dishwasher into diagnostic cycle and found no saved error codes. Found heating element is disconnected on right side, after correcting Ran diagnostics and found all functions are operating properly. found incoming water temperature is 113 degrees after a full minute of running at kitchen sink recommended that it be raised to minimum of 120 degrees for detergent to dissolve properly. No further repairs are required at this time, no water leaks from connections at time of service, job complete."
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/31/2018
WASHER GE GTW330ASK1WW Arrived on site for the unit will randomly turn on on it’s own and the clothes are coming out soaking wet. Call GE and advise to puncture a hole on the pressure chamber port due to blockage. Puncture the port and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78730
Paul
Job Details: 12/31/2018
OVEN WHIRLPOOL RBS305PDB12 Arrived onsite for the oven not heating up to the preset temp. Ms stated it was taking longer than normal for food to cook. I tested the oven and found both elements working in preheat and the preheat temp reached 392 degrees with the set point at 350. I found the oven cycling between 337-397 degrees leaving a 367.5 degree average which means product should have been well done when the timer went off instead of under cooked. Ms stated she was using the oven at 425 degrees cooking salmon and it took almost twice the amount of time for it to get done. I set the set point to 425 and tested the temp cycle. The oven cycled between 418-472 degrees leaving it with a 445 degree average temp. I explained to ms that the oven was running hot. Ms stated that she was used to that because it always has done this but it had undercooked the last two things she tried in the oven. Ms stated to leave the offset alone at this time. Call complete.
Near San Marcos, TX 78666
Kevin
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, removed all ice and replaced fresh food evaporator cover. Inspected control board and found it is series 600. Request of the customer continue to monitor refrigerator, no water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
COOKTOP JENN-AIR JGCP536WP01 JGCP536WP01 Arrived to instal part. I found the actual issue was with the unit sparking while lit. The part ordered only provides voltage to the igniter and does not affect sparking after ignition has occurred. I found the screws for the orifice holder were not fully seated against the burner pan. I tightened the screws and tested and the issue was fully resolved and tested through multiple attempts. The unit has had service for the same issue within one year and I am applying our warranty. No gas leaks detected during service.
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
DISHWASHER JENN-AIR JDTSS246GP0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found a Wiring for circulation pump not fully inserted into control board causing the pump to intermittently not function. Rewired control board properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
James
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHB0 "Arrived on site and tested operation. Customer stated there was a puddle of water in front of unit while it was running. I ran the cycle she had run and found no over sud conditions that would cause the leak and no water leaking from water supply, drain pump or sump. I ran diagnostics and found no faults in memory but at the end of the cycle there were a lot of suds from the rinse aid. I checked the rinse aid setting and found it to be at the lowest setting. Unit is over dispensing rinse aid and will need to be replaced. Called tech line and spoke to Rick #7723745844; ordrng 1 W10861000 (detergent dispenser)"
Near Round Rock, TX 78665
Jonathan S
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for refrigerator ice maker not producing ice. Inspected ice maker and found dry. Performed diagnostics mode and ran fill test. Found no water going to ice maker. Gained access to valve and tested water to ice maker and found water tube to ice maker frozen. Tested fill tube and fascia heater resistance and found within range. Tested water pressure from dispenser and test okay but do recommend to replace water filter. Will need to add sealer gum on side of ice box. Contacted office for authorization and was approved. Added sealer gum around fill tube and side of ice box to prevent air leaks. Ran fill test and cycled ice maker. All tested good, no water leaks present."
Near Austin, TX 78723
Luis
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS586FIEM03 Arrived on site for no ice. Ran diagnostics optics reading bin full or not present when bin is empty and installed diagnosed failed optics. Maintain s will contact office for warranty information due to unit being out of warranty; ordrng 1 W10870822 (OPTICS) and 1 W10898445 (RECEIVER OPTICS )
Near Del Valle, TX 78617
Joseph C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW5300SQ0 "Arrived on site for “agitator not agitating” complaint. Inspected unit and found dogs worn out. Removed and replaced agitator cams. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Waco, TX 76710
Steve C.
Job Details: 12/31/2018
WASHER MAYTAG MFW9700SQ1 Arrived on site to replace the water level switch due to the error code FH. Replaced the switch and tested the unit. Unit is now washing properly but found a small leak coming from the door. Found there is a tear on the bellow. Unit will need a new bellow. ; ordrng 1 WP8182119 (bellow)
Near Austin, TX 78737
Kevin
Job Details: 12/31/2018
WASHER WHIRLPOOL wtw8900bc0 "Arrived on site and replaced tub ring, dispenser cup, and fabric softener cup. Set washer into manual cycle and found water will still overflow. Water valves are barely on and still at maximum pressure. Showed customer excessive water pressure during fill and recommended that a plumber be consulted. No water leaks from connections at time of service, Job complete"
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF750SAYM3 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit for leaks no leaks present at this time. Unit washing correctly job complete
Near Waco, TX 76710
Arthur B.
Job Details: 12/31/2018
WASHER MAYTAG MFW9700SQ1 "Arrived onsite to install new bellow to front load washer. When arrived, customer still getting “FH” error code. Tested unit and confirmed code when attempting to fill. Tested flow meter per tech sheet and found turbine inside flow meter barely moving. Blew into flow meter to get turbine moving. Tested unit. Unit now fills properly. Found unit will need flow meter to complete repair. Returning with bellow as well. R/S for 1/2/19. Reassembled. All water connections were dry at time of service.; ordrng 1 WPW10110225 (flowmeter)"
Near Lakeway, TX 78738
Cliff
Job Details: 12/31/2018
RANGE KITCHENAID KSEB900ESS0 Arrived on site to diagnose a range that is not operating. Tested unit and found control locked out due to F1E0 error code. Per tech sheet reset unit by tripping breaker and let it control board fully discharged prior to powering on. Reset unit as tech sheet described and tested unit. Found all is functioning properly at this time and no other failures are occurring.
Near Killeen, TX 76549
Steve C.
Job Details: 12/31/2018
WASHER GE WPGT9360E0WW Arrived on site for the unit is leaking water. Tested the unit and found there is a tear on the drain hose inner. Will need to order the drain hose and get authorization. Unplug the unit and all water connections were dry at the time of service.; ordrng 1 CNOTE (AUTHO) and 1 WH41X10083 (drain hose)
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2018
COOKTOP JENN-AIR JGCP436WP02 Arrived onsite for customer complaint complaint of control panel damage on cooktop. Advised customer that the granite will damage the replacement. Advised builder of issue. Build will address issues before installing replacement panel. Builder will call back in when issues completed.
Near Temple, TX 76502
Al
Job Details: 12/31/2018
DRYER MAYTAG MEDX655DW1 "Arrived to inspect unit making grinding noise. I was told the noise stopped. The customer advised she was experiencing long drying times. I checked the thermal cutoff, element and fuse. All showed continuity. I changed the temperature at the temperature control dial and the element cut on at low temperature setting. Office to order W11230567 temperature control switch, which is a PSP item and reschedule with the customer.Needs more work; ordrng 1 W11230567 (TEMPERATURE SELECTOR SWITCH )"
Near Austin, TX 78723
Luis
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site for water freezing in fill tube. At time of visit maintenance didn’t know if unit was fixed or same issue tenant not available maintenance wants to reschedule for following Thursday. If same issue returning tech will need to check pressure from water line and call tech support; saved tckt
Near Killeen, TX 76549
Arthur B.
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW1 "Arrived onsite to install new hub assembly to top,load washer from prior tech’s diagnosis. Installed inner tub and installed hub assembly. Reassembled. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."