Arrived on job for complaints of not washing. Found actuator not in proper location. Will need actuator to complete repairs. ; ordrng 1 W10913953 (actuator)

"Arrived on site and inspected ice maker leaking extra water into the ice container. Confirmed the complaint and found the container has a massive ice block stuck to both the ice maker and inside the ice container. Due to this issue, the ice container is ruined and will need to be replaced. Ordering the complete container and will return with the ice maker. ; ordrng 1 WRS325FDAB01 (Complete ice container)"

(CH) Arrived on site for fc not sealing gasket properly. Upon arrival found FC gasket hanging off on the bottom of the door. Tried to reinsert it with the same outcome. Also found rc gasket not sitting correctly. Ordering both a new FC gasket and rc gasket to replace upon return. Office to reschedule when eta on parts is available.; ordrng 1 W10838574 (Rc gasket white) and 1 W10861499 (FC door gasket)

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees and ice box=6 degrees. I placed the unit in diagnostics and tested the ice maker in test 56 and it showed the E5 error code. I tested the thermistor in test 58 and it showed to be open. Tested the ice maker harvest in test 57 and it harvested and tested the fill tube in test 45 and it failed to fill , but I could hear the valve opening. I advised the customer of my findings and am ordering the ice maker, fill tube heater, dual valve and will return with the prescreened parts. The water dispenser is operating as designed. The ice maker and hv control will need to be replaced and then test the ice maker fill tube in test 45. If it continues to fail, replace the fill tube heater. No water leaks observed during service. ; ordrng 1 W11087201 (Fill tube heater) and 1 W11483245 (Ice maker) and 1 W11482383 (Dual valve)"

"Arrived on site for a washing machine that?s making loud sounds during the rent cycle. Inspected unit and work area. Placed unit in service diagnostics ad found an 7 E7 (motor unable to reach target rpm) and F0 E5 (off balance load) error codes. Ran the unit through a high-speed spin and found the unit making a grinding sound as it spun. Looked underneath the unit and found the belt had been stripped and oil has been leaking from the transmission. Unit will need a new transmission gearcase, cam, and belt for repair. Ordering gearcase and office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule for two hours on return visit.; ordrng 1 CNOTE (2 HOURS) and 1 W11423758 (GEARCASE)"

"Arrived on site for refrigerator that?s making a loud sound as it defrosts. Inspected unit and work area. The customer advised that when they called in, the unit had made the sound twice and was extremely loud. He advised that since they had called in the service repair on it, it is self corrected and has not made the noise since in the last two weeks. Checked both freezer and refrigerator for any defrost issues and found none present. Went through several components from the evaporator fan, damper Control, and compressor. The unit ran as designed. I did advise the customer to call back if any further issues persisted but the unit is working as designed. Call complete."

"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. Checked the icemaker function on the door and found the icemaker had been turned off. Turn the icemaker back on and within a minute, the unit began to cycle and harvest. The unit dumped ice and refilled as designed. I did advise the customer since the unit did make a fresh batch of ice and refilled, it appeared that the issue was just that the icemaker itself was turned off. Customer was unaware of how to turn the icemaker on and off from the user interface and I went over how to do that. I advise the customer to call back if he has any further problems. Call complete."

"Arrived on site for an oven that is condensating in the inner glass. Inspected unit and work area. The customer advised that the unit seems to be condensating in the upper oven door glass between the inner and outer glass when he is using his lower oven but not the upper oven. I ran the unit through diagnostics and found an F2 E1 (UI stuck key) error code. Tested the upper cooling fan and the lower cooling fan in the component activation tests and the unit ran as designed. I called Whirlpool Techline and spoke to Joel SR# 7731267212. He advised that the issue this customer is having is completely normal due to the doors not being completely sealed and condensation being evacuated from the lower oven. He advised that the upper oven door will have a larger degree difference then the steam that is being pushed out and said that is why when he uses the upper oven and the upper door is hot, steam is not present in that upper door. He advised that this is normal operation. He did instruct the customer to use aluminum foil or tops to his dishes to lessen the amount of moisture being removed off from his food, use the upper oven for dishes containing more moisture ,or to use both ovens to eliminate this issue. Unit is working as designed. Call complete."

Arrived on site I turnstile previously diagnosed parts. Inspected unit and work area. Replace control and reassembled and installed the unit into the wall. I advise the customer did you get the unit time to make ice. I did advise him to call back if he has further issues. Call complete.

Arrived on site for a washing machine that still not washing clothes properly. Inspected unit and work area. The customer advised that the unit agitation does not work and seems to click while in use. He advised the clothes are not really moving when the unit is supposed to be agitating. Confirmed customers complaint and found the cam disconnected from the shifter. Replaced the shifter with an actuator from truck stock. Test of the unit several times doing manual testing and the unit is working as designed. Call complete.

"Arrived on site and inspected dryer not heating. Confirmed the complaint and disassembled and found the element was defective causing the malfunction. Removed, replaced and reassembled the unit and the unit not heating as designed. Customer satisfied. JOB COMPLETE"

Arrived on site to install previously diagnosed leveling foot and re-diagnose a bad water valve. Upon arrival installed foot and inspected water valve found that there was a leak on the icemaker side of the valve not shutting all the way. Was able to install new valve reassembled and tested unit and found everything functioning as designed left parts installed with customer call complete

"Arrived on site and inspected washer that would add water, the timer would constantly tick, but wouldnt advance and the water level switch was adding too muck water on the smaller loads. The unit wouldnt agitate. Ordering the coupling, timer and water level switch and authorization. Needs more work.; ordrng 1 285753A (Coupling) and 1 3949208 (TIMER) and 1 3949184 (Water Temperature Switch)"

"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Found the unit we come on but sort of several button is not working and the drain pump not draining out water.

"Arrived on site and inspected French door refrigerator with frost buildup in the freezer compartment. Confirmed the complaint and found the door wasnt sealing due to the excessive ice buildup from door not closing issues. Disassembled the entire door, containers and rack from the freezer compartment and used my steamer to melt the ice buildup. Used spray to lubricant the rails, checked rails and all checked good. customers to clean the bins, reassembled and unit closed as designed to customers satisfaction. JOB COMPLETE"

Arrived on site for refrigerator not making ice correctly. Upon arrival ran all icemaker related diagnostic test found everything passing except for test 120 when checking voltage for the icemaker we found that at the P 10 nine and 10 connections that there was not 12 DC volts go to the unit like it was supposed to instead I was only getting one bolt. Will need office reschedule to return and install new icemaker trident UI as well as a bella Ui. Also found trident ui lights not fully lighting up and Bella ui is changing sett8ng randomly on its own.; ordrng 1 W11456121 (Ui control) and 1 W11099789 (Ice maker) and 1 W11314429 (Ui (Bella))

Arrived on site for ice machine needing previously diagnosed sealed system repair. Upon arrival I found unit lost all refrigerant and found leak in evap coil. After disassembly of unit I installed needed parts and reassembled and charged unit with 5.75oz of refrigerant after verifying there were no leaks. Found after letting unit run for over 30 minutes that ice production is working well and needs a full 24 hrs to fill ice bin up.

"Arrived back on site to install previously ordered thermistor. Disassembled, installed and reassembled and told the customer to wait approximately 24 hours for the unit to reach optimal temperatures.JOB COMPLETE"

Arrived onsite for door to the unit not turning off the light and not starting. Had the customer show me how they operate the door and noticed that the customer would close the door softly. Showed the customer the correct way to allow the door to close in order for the unit start properly and the light to shut off. No issues at this time. Job complete

Arrived on site to diagnose washer that is moving around and banging. On arrival saw unit spinning and it appeared wobbly. Found basket loose due to damaged hub. You can hold tub and wiggle the basket around a good margin. Ordering new hub and gearcase to resolve. ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase)

Arrived on job to replace previously diagnosed part. After replacement test operation.

Arrived on site for no ice. Found fill tube frozen diagnosed a defective heater on fill tube assembly ordering a new freezer door. ; ordrng 1 LW11026425 (Fzr door SS)

"Arrived on site to inspect unit for not cooling freezer section. Upon inspection found the unit was not showing a complete frost pattern and the thermistor was in range. Checked for dye and found a leak in the capillary tube, took picture and showed PR who confirmed leak, ordering sealed system parts. Office to reschedule. PLEASE place on cancellations. Sr # 7731274404; ordrng 1 W10248589 (evaporator) and 1 W11506635 (ACCESS ) and 1 WPW10143759 (dryer)"

Arrived on site to replace previously ordered parts for ice machine. Replaced circ pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator with light not working. Found failed led modules and they will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 4 W11462342 (Led module)s

"Arrived onsite for freezer not cooling and leaking. Upon arrival found freezer was working. Unit was power cycled and seems to be cooling. However, unit is leaking. Leaking is being caused by suction line in compressor compartment freezing over. When the unit goes into defrost the line thawed and water drips underneath unit. Possible overcharging. Will need a sealed system technician scheduled for 2 hrs to recover refrigerant, replace dryer and charge to correct level. Double check with tech line for proper amount of refrigerant. Office to reschedule. ; ordrng 1 2HR (2 HR) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"

"Arrived on site and found dryer will hum when started but drum is not turning. Disassembled dryer and found motor will start if spun by hand, sent one video to SW.A new motor will be needed to complete repair.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"

"Arrived on site to diagnose microwave that display panel blanks out on. On arrival customer informed the display would black out, but you can still hear button presses. Occasionally the under hood light would also stop working. Replaced display and control to resolve, ribbon cable and connections look good, so there is likely a short in one or both Components. Verified unit is working as designed. Call complete."

"Arrived on site to inspect unit for squeaking. Upon inspection found the units drum separating in top right corner while spinning, took pictures and will need to call Techline. Replaced rollers and idler with no change. Office to reschedule ; ordrng 1 TECHLINECALL (TECHLINE CALL )"

"Arrived on site to inspect washer for unbalanced washing and not advancing cycles, upon inspection found the unit did was normally and advanced to final spin, customer had loaded jeans with towels causing a extremely unbalanced load. I balanced the load and all functions returned with no crashing. Instructed customer on use and checked drain hose.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=28 degrees and I noticed frost built up on the FC evap cover. Removed the frost and cover to find the evaporator engulfed in ice and frost. Tested ohms to the element and found it open. Unit was actually in defrost mode when I tested temps. I am ordering the element and bi-metal and office to schedule return service. I advised the customer to unplug the unit approximately 48 hours before I return to allow the unit to defrost and to place towels around the unit to catch any water spillage from the evap,pan under the unit. No water leaks observed during service.; ordrng 1 WR50X10065 (Defrost bimetal) and 1 WR51X10055 (Defrost element)"

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. Unit failed to one on and I found the fuse was bad. Removed and replaced the fuse and retested and unit is operating as designed.No lint observed during service, job completed."

Arrived on site to replace control board and display board. Replaced both parts test unit and unit test good job complete.

"Arrived on site to inspect range oven door damage. Upon further inspection, I found the lower oven door dented at the bottom of the trim on the right center area. No gas leaks detected during service. ; ordrng 1 W10777616 (Lower outer door glass) and 1 CNOTE (RETURNING TECH TO INSPECT.) and 1 W10839793 (Nameplate)"

Arrived on site to test unit forLight not working. Test unit and found bad control board not sending power to socket. Ordering new control board office to reschedule. ; ordrng 1 W10892389 (Control board)

Arrived on site to replace control board and console. Replaced both parts test unit and unit still giving error code. Will order new blower office to reschedule. ; ordrng 1 W11248652 (Blower)

Arrived on site to test unit for unit not being able to connect to Wi-Fi. Found unit did not have the MAC address will need to order new console office to reschedule. ; ordrng 1 W11296171 (Console)

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found a slab of ice on the evaporator. Shortly after, I found the hot gas valve turned on for maybe 2 seconds and shut off and the ice never slid onto the grid cutter. I placed the unit in diagnostics and tested voltage to the hot gas valve solenoid and got 116V. Tested resistance to the solenoid and got 414ohms. Advised the customer that the unit needs the hot gas valve, solenoid valve body, non-UV drier and access valve Unit left turned off. No water leaks observed during service, job completed."

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit to be a double oven and the lower oven is controlled with dials/timers and the upper oven is operated by the main control. When I attempted to test the upper oven, I found the control would not allow me to set the correct temp and once a temp was selected, after a minute or so, the unit would shut off.

"Arrived on site to inspect unit for not spinning, upon inspection found a 3 wire cord causing issues, replaced cord with correct part. Tested with no issues. Complete"

"Arrived on site to inspect unit for not filling with water, upon inspection found the valve not opening, checked float and found no issues, replaced valve and tested. All functions returned. Complete"

Arrived on site to test unit for dishwasher not turning on. Test unit and found light switch off. Turned light switch on to the unit test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect unit for not closing correctly and ice build up, upon inspection found the drain clogged and gasket cracked, Office to reschedule ; ordrng 1 W10571961 (gasket-fip) and 1 W10622099 (tube-drain)"

Arrived on site to test unit for oven not getting to temp. Checked unit and unit checked good. Advised customer to cook something and see how the oven cooks. Showed customer how to calibrate unit job complete.

"Arrived on site to inspect dryer lid damaged. Upon further inspection, I found a dent in the panel at the front left/center.I removed and replaced the top panel and tested the unit and it is operating as designed. No lint observed during service, job completed."

"Arrived on site to inspect unit for not starting, upon inspection found the units control board was shorted causing a drain cycle at all times, replaced control and functions returned. Complete"

Arrived on site to test unit for no power. Test unit and found plugg was behind unit and power cord is damaged due to that. Advised customer to get new power cord a flat one job complete.

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, the customer advised that they find a puddle of water on the front left corner of the unit every 3-4 days. I inspected the ice maker and found no evidence of water leaking from it. I inspected the ice bin and ice chute door and found no evidence of water leaking. I opened the FC door and inspected the bottom of the FC section for ice and found none, but I found on the left side of the chassis at the opening of the FC section where water had been leaking and traced it up to the bottom left hinge of the left RC door. I removed the bottom crisper drawer and found water puddled in the bottom of the RC section due to the RC evap drain tube being clogged. I pulled the unit from its space and removed the drain tube and found a blockage. I removed the blockage and reinstalled the tube and used silicone to seal the gap in the tube at the chassis. Using my steamer, I removed the ice from the RC evap drip tray and from the tube and added two (2) shims to the evap drip pan to level it. Also, while I had the unit pulled out, I found a void in insulation at the back left side of the back panel and advised the customer of my findings. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to replace catch and from panel mounting clip. Found door hinge was bent straightened hinge and door is now closing properly. Installed mounting/hanging clip. Tested unit, unit works good. Job complete."

Ordering additional needed heads and cap kit. All else checks good. ; ordrng 1 W10833886 (Caps) and 1 WP8286813 (Right rear burner) and 1 WP8286814 (Right front)

Arrived on site for water dispenser not working and the ice maker not producing ice. I tested water at the dispenser and found no pressure. I turned the water off and pulled the inlet line from the water valve and found it not flowing. I pulled the line from the wall valve and found good pressure at the wall. I spoke to the customer about needing a new filter housing. I replaced the filter housing and tested the unit. It is now working as designed. Job complete . Customer paid in full with credit card.

Arrived on site to follow up on dishwasher that was retaining water even after drain. Verified customer has shortened the drain hose and it is draining fine now. Replaced vent motor due to vent motor issue. On removal found the solenoid was blazing hot. Installed motor and retested. Unit now working as designed. Call complete.

"Arrived on site , replaced valve . Ran diagnostics all checked normal. No water leaks detected at time of service. Returning valve back to return to whirlpool . Job complete"

Arrived onsite for dryer not operating. Upon inspection I confirmed voltage at the terminal block. I accessed and replaced the main control and console. The unit restored function. I used the provided vent test kit and found the test indicated poor air flow. I advised the maintenance manager that the vent would need to be cleaned out to prevent this issue from returning. The unit is working as designed at this time. Job complete.

Arrived onsite and repaired belt squeak and advised customer on use and care and design. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and installed the rebuild to repair unit. Tested. All checks good. Advised customer on repair.

"Arrived on site to test unit for not spinning. Found error code f7e5(shifter fault). Replaced shifter, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to install previously diagnosed part. Removed damaged panel and installed new panel. Job completed.

Customer will call back to reschedule. Unit is uninstalled and in the garage with no accessible plug. They will call back when unit is reinstalled.; saved tckt

"Arrived on site to install previous diagnosed parts. I installed a new wiring harness, terminal cover and screws. The maintenance will have to install a new power cord. Job complete."

Arrived onsite and found icemaker not producing frequently but only occasionally. Faulty thermistor.

"Arrived on site for unit not agitating when needed. Tested unit and unit would not agitate at times. Concluded that the Actuator needs to be replaced. Replaced actuator, part did not solve issues upon further inspection found that the wiring harness is not carrying voltage to actuator.

Arrived on site to install previously diagnosed part. I installed the new ignitor and then tested the unit. The unit was now igniting. I preheated the oven and it is now running as designed. Call complete.

Arrived on job for complaints of noise and smoke. Found the cap and diode shorted. After replacement test operation.

"(CH) arrived on site for cooktop needing replacement glass panel. After installing new panel and inspecting functionality I found cooktop working as designed. Customer also stated they couldnt get functionality from oven. Tested main control, and both elements as well as thermostat. Found main control not sending any voltages down to oven bake/broil elements. Will need office to reach once Ava of part is known; ordrng 1 W11122560 (Control)"

"Arrived on site to install previously diagnosed and ordered part. Due to the detergent dispenser hose leaking water, I removed and replaced the dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install previously ordered drain pump. Removed and replaced it and unit tested as designed without any leaks. Job complete

Arrived onsite to replace parts to the unit. Replaced parts. But still had issues with the basket not lining up and still spinning wobbly. Office to reschedule.; O-emld tckt

"Arrived on site for customer complaint of unit not cooling, found sealed system leak. Ordering compressor, evaporators, filter drier, coupler, also found when unit stopped cooling the ice melted onto the deli UI and drawer damaging the UI and drawer. ; ordrng 1 W10815669 (Deli drawer) and 1 WPW10769076 (UI deli drawer) and 1 W10756020 (Compressor) and 1 WPW10143759 (Drier) and 1 Cnote (SS tech/2 hours) and 1 W10626970 (Suction tube) and 1 Cnote (Office to reschedule) and 1 W11035765 (RC evaporator) and 1 W10248589 (FC evaporator) and 1 W10913906 (Coupler) and 1 Cnote (Schedule SS repair first if deli drawer is on back order)"

"Arrived on site for FEATURE NOT AVAIL - COUNTS DOWN BUT THEN STOPS. Placed in diagnostics and F1E5 came on. Tested inverter board and was not getting the proper voltage. Ran microwave for one minute and it stopped at 42 seconds and gave error code again. Ordering inverter board W10217711, magnetron W11346197, and control WPW10486188. Returning with all previously ordered parts JIC. Collected service fee. ; ordrng 1 W10217711 (Inverter) and 1 W11346197 (Magnetron) and 1 WPW10486188 (Control)"

Arrived onsite for control failure and repair kit needed.

Arrived on job for complaints of leaks. Found the ice machine full of water not draining. Pulled unit out about 3 inches and water drains. The installation will need to be corrected customer is going to contact install company. Also the pump with sensor failed and the unit is not sensing container full will need pump to complete. ; ordrng 1 W11542867 (PUMP )

"Arrived on site to install previously diagnosed and ordered part. Due to the fill tube continuously freezing up inside the door. I removed and replaced the FC door and when I went to test, I found no water coming into the ice maker and no water dispensing at the water dispenser. I could hear the valve opening. I removed the filter and retested and the ice maker filled and water dispenser dispensed water. I placed the filter back in the filter head and retested the water dispenser and water trickled out. Customer said they recently replaced the filter.. No water leaks observed during service.; ordrng 1 WPW10394053 (Filter head) and 1 EDR1RXD1 (Water filter)"

Arrived onsite and found f1e1 and f9e0 errors. Replaced both controls to repair issue. Unit is now operating as designed. Advised customer on repair.

"Arrived on site and inspected a garage side by side refrigerator not cooling. Confirmed the complaint and disassembled to access the compressor and evaporator. After turning the control on in both sections, I waited for approximately 15 minutes and never observed any sort of frost pattern on the evaporator. Both condenser and evaporator fans were working. The compressor was on, but wasnt cooling the unit. Ordering compressor, evaporator, sealed system tech, drier, research for any other parts needed and authorization from AHS. Unit will require 2 hours. Office to schedule return services ; ordrng 1 5303918284 (EVAP) and 1 5303305677 (Drier filter) and 1 5304511982 (Compressor Kit) and 1 Authorization (Sealed system technician , 2 hours, authorization)

Arrived on site for gas smell. Checked every connection with gas meter and liquid leak detector. Burner tops and oven have normal. Flame spread . Ran preheat . Checked all connections again with liquid and meter . No leaks detected at time of service. Job complete.

Arrived on site to diagnose an oven that is not heating properly. Tested unit and set calibration to ensure accurate baking. All is working properly at this time.

"Arrived on site for a wall oven that is having different intermittent issues. The customer stated that sometimes the lower light will not turn off unless you slam the door, the lower oven will intermittently have problems reaching temps, and the lower oven convection or cooling fan sometimes will run and not turn off. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I cleared the error code. I then activated each load separately and found it working as designed. I preheated the unit and found it getting to proper temps. At the time of service I could not replicate the issue. I did not see any loose connections on the harness, nor any damage on the door by the latch. I called techline and spoke to Leon and received SR# 7731262617. Leon recommended not replacing parts unless we are able to replicate the failure. He indicated the light issue could be some sort of latch problem, and that if it was the sensor it would not be an intermittent issue. Due to being an intermittent issue and the customer providing videos of the light failure, I am ordering the UI latch to install. We will return with the thermostat and blower already on hand. Office to reschedule. ; ordrng 1 W11086141 (Console) and 1 W10883049 (Latch)"

Arrived onsite for unit not draining. Tested the unit not draining. Was able to replace the drain motor. Tested unit. tested good. No issues at this time. Job complete

Arrived onsite for washer making noise during spin. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran calibration. Speaking to customer found that improper loading and cycle selection may be the issue. Instructed customer on cycle selections and proper loading. Job complete

"Arrived on site and inspected Dryer and found it will not turn on, dryer has a large amount of condensation inside and condensation can be seen on the control panel. Will need to bring back control panel to correct issue.; ordrng 1 W11378949 (Console) and 1 W10568405 (Speaker) and 1 W11160620 (Harness) and 1 W10884773 (Badge) and 1 W11231800 (Seal) and 1 W10693363 (Fuse) and 1 280148 (Cut off kit)"

Arrived onsite for microwave maker loud noise when in use. Tested unit and found noise coming from blower fan. Upon inspection found fan rubbing on housing causing noise. Blower was warped. Replaced blower and tested. Unit is functioning properly. No noise at this time. Job complete

Arrived on site to test unit for damaged door. Replaced door test unit and unit test good job complete.

"Arrived on site and inspected washer and found F9E1 saved error codes. Inspected drain catch and found it full of debris. After clearing it drain is operating properly. No further repair is needed at this time, job complete ;

"Arrived on site and inspected washer/dryer combo and found powder tub has a crack in it near the drain pump. A new outer tub will be needed Dryer would have to be removed in order to access washer. This would require two technicians and two hours.

Arrived on site to test unit for not cooling/evap frosting over. Ran diagnostics and found heater engaging as designed. Was getting fluctuating resistance readings on evap thermistor. Also found control not responding well. Recommend replacing control and evap thermistor. Office to reschedule.

"Arrived on site for a refrigerator with a leak. Upon arrival the customer stated the leak appeared to be coming from the IM area, and they had turned off the water at the wall. I checked temps and found the FC at 3?F. Upon further inspection I I found the ice bin one solid block of ice, and an ice trail connecting to the IM. I found the IM would infinitely harvest and call for water, causing the tray to overfill and spill out into the FC. I turned the IM in the off position and it still continued to harvest. This indicates a bad IM. Call complete."

Arrived on site to test unit for unit not starting. Test unit and found unit not draining. Test unit and removed drain motor and cleared drain motor out. Test unit and unit test good job complete.

"Arrived on site for a washing machine that?s not making selections. Inspected unit and work area. The customer advised that the lights do come on but that as soon as the light for sensing comes on, the unit turns off. He did advise that only happened twice in a row a week ago. I tested the unit in an auto test in the unit ran as designed. Checked for stored error codes and found an F7 E5 (shifter fault), F2 E1 (UI stuck key), and F8 E1 (no/low water detected) error codes. Ran a test on both water valves and the customer advised that there is no hot water going to this unit. Found the waterlines hooked onto a wire splitter attached to a garden hose. I did advise the customer that that would cause issues with the unit especially because he is washing his clothes on warm. The customer advised that something electrical was wrong with the unit since all the individual components were working fine. Went ahead and replaced the control and tested the unit. Unit is working as designed. Call complete."

"Arrived on site for customer complaint of fan not shutting down, found failed switch, also found switch housing was completely busted. Ordering switch housing and switch. ; ordrng 1 W11387938 (Switch housing)"

Arrived on site for techline diagnosed sealed system repair. I gained access to the compressor and punctured the dryer. I found the equalized pressure at 75 psi. I evacuated the system. I installed a access valve and a uv dryer. I pulled a vacuum on the system and monitored pressures. I found no vacuum leaks. I put a measured charge of 4.6 oz of r134a into the system I found the operating pressures at 0 low and 130 high. The unit is working as designed. Job complete.

Arrived on site for no cool. Compressor making odd loud noise freezer temp @ 50? diagnosed a leak in the system ordering evaporators and compressor job will need at least 2hrs ; ordrng 1 W11393142 (Compressor) and 1 W11099748 (Evaporator) and 1 W11291123 (Evaporator) and 1 Accessvalve (Access valve) and 1 W10843121 (Drier) and 1 2hrs (2 hrs)

Arrived on job for complaints of no display. Found the interior lights working but no display. Checked voltage and 120 vac to control. Will need both control and membrane to complete control not display properly and membrane as old as it is will fail once unplugged from original control. ; ordrng 1 8302346 (control assy) and 1 8302660 (membrane (ss))

"(CH) Arrived on site to install previously diagnosed parts. Upon arrival double checked threading on gearcase and found it still intact so it did not need to be replaced. Disassembled unit and replaced the Agitator, agitation screw and spanner nut. Reassembled and tested unit to find all functions operating as designed and agitator locked tightly in place. Call complete."

Arrived onsite for refrigerator with lights out and flickering. Upon inspection I found the RC lights would flicker on when the doors opened then go out. I found the FC light dead.

Arrived onsite for ice machine with external drain pump not turning off. Upon inspection I confirmed the complaint. I replaced the drain pump and ran the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived on job to replace previously diagnosed parts. After replacement test operation.