We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Pflugerville, TX 78660
Kimo
Job Details: 07/12/2022
"Arrived onsite for MW that seems to have a counter lighting issue, it will not come on sometimes. Upon inspection I found that the bulb was not secured in the socket, I corrected this and tested unit several times and found that the light came on every time. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TW2
Near Round Rock, TX 78681
Wesley
Job Details: 07/12/2022
Arrived onsite and found fridge cooling issue sub 0 degrees in freezer but 60 degrees in fridge. Found evap fan motor dead. And air channel blocked with ice. Repaired unit. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Kimo
Job Details: 07/12/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found that the start device was unplugged I plugged it in and performed a amp test and found it pulling .56 amps. I checked the evap for a frost pattern and found a good pattern developing. I advised customer that the fridge will get to it operating temps in about 24hrs. Because its starting from scratch. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WHIRL POOL
Near Austin, TX 78753
Kevin
Job Details: 07/12/2022
"Arrived on site and inspected washer and found door is locked and breaker is off. After turning breaker back on drain pump is constantly running. Removed top panel and Manually opened the door. Cleared error and ran a diagnostic cycle to confirm washer is operating normally again.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/12/2022
"Arrived on site and replaced failed heating element diagnosed by previous technician, after replacement dryer is heating and running normally. Recommend it to homeowner that been to the exterior be inspected and cleaned/cleared by a service if needed, job complete"
We serviced a
LG WASHER
Model WM3600HVA
Near Austin, TX 78737
Kevin
Job Details: 07/12/2022
"Arrived on site and found customer has experienced water on the floor once, also states there is a rattling noise while drain pump is running. Set Washer into a diagnostic cycle and filled it with water while inspecting all waterlines and hoses and did not find any leaking. Sent multiple pictures and videos to KB/service management. Found drain hose that runs from pump to the rear of the machine is not set into the first retaining clip, took pictures. After resetting it ran diagnostic cycle again and did not hear rattling noise while pump is running. No further repair is required at this time
We serviced a
JENN-AIR OVEN
Model JJW2830DS03
Near Austin, TX 78759
Scott
Job Details: 07/12/2022
Arrived on site for stuck key error code . Unable to put in diagnostics. Any time unit is powered up goes straight to error code . Ordering UI and autho . Call to set return ; ordrng 1 AUTHO and 1 W11102216 (Ui)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Austin, TX 78717
Kimo
Job Details: 07/12/2022
Arrived onsite for microwave with no power. Upon inspection I found that the line filter was reserving power but not sending it. I am ordering 1x line filter office to reschedule.; ordrng 1 461964885341 (FILTER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Woodway, TX 76712
Jonathan M
Job Details: 07/12/2022
Arrived on site for a refrigerator thats not cooling again. Inspected unit and work area. Check the heater and thermisters and found them both within range. Spoke to PR and was advised to order the user interface and evaporator thermistor for repair. I am ordering the user interface and thermistor for the return trip. Rescheduled customer to 7/25.; ordrng 1 W11518204 (UI) and 1 WPW10384183 (Thermistor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76543
Tyler
Job Details: 07/12/2022
Arrived on site for dryer needing previously diagnosed parts. Installed motor timer and wheel and found dryer still had reoccuring symptoms. Will need findings reported to techline asap during business hrs on how to proceed.; ordrng 1 Cnote (Need techline callled)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Georgetown, TX 78628
Paul
Job Details: 07/12/2022
MG. Complaint was that dishwasher was leaking. Found dishwasher leaking from tub seem in the back. Will need new tub. Brand new appliance. Ordering W11409866 tub. Office to RS.; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS02
Near Burnet, TX 78611
Vincent
Job Details: 07/12/2022
"Arrived on site to install previously diagnosed parts, as I was going to install new evap motor found harness missing. I also tested voltage again on the control to fan and was not reading anything. I will have to reorder parts and return with HV control. Place CX on cancellation list. Parts department to check evaporator motor make sure it has a harness in it C-NOTE. No leaks observed during service. Office to reschedule on 07/21/22 am ; ordrng 1 WPW10317076 (HV control) and 1 W11024089 (Evap motor Cnote)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
David S
Job Details: 07/12/2022
Arrived on site to install previous diagnose parts. The wrong bin was ordered it needed a half bin. I installed the gasket. I am ordering the correct bin. Parts drop off only.; ordrng 1 W11026418 (Half bin)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Robinson, TX 76706
Jonathan M
Job Details: 07/12/2022
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed customers complaint and found the unit had a defrost issue. Found the evaporator fan running and the thermistor is within range. Ordering control, user interface, through misters, and evaporator harness for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11546681 (Evaporator harness) and 1 WPW10384183 (Thermistor) and 1 W11203289 (User Interface) and 1 W11546690 (Control) and 1 W11546610 (Heater)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Jarrell, TX 76537
Gerry C
Job Details: 07/12/2022
Arrived to inspect code. I found the unit would not heat and I could not hear the HV system engage. I removed and replaced the control and tested. Operational test good. The unit requires the correct tray and we will D2C.; ordrng 1 W11367904 (Tray) and 1 D2C (D2C W11335034)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Burnet, TX 78611
Vincent
Job Details: 07/12/2022
"Arrived on site for icemaker, inspected unit and work area. Found unit tripping breaker caused by the external water drain pump. Also found door hinge badly bent and causing door not to close correctly. Office to order parts and reschedule when parts have arrived. No leaks where observed during service. Left unit unplugged and turn off the water supply.; ordrng 1 W11539855 (Water pump) and 1 W10476703 (Hinge) and 1 2185712 (2185712)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Canyon Lake, TX 78132
Andrey
Job Details: 07/12/2022
"Arrived on site to test unit for Functionality issues, property manager will have to provide proper closing docs to continue a warranty repair Office to resolve this issue and reschedule; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, TX 78132
Andrey
Job Details: 07/12/2022
"Arrived on site to test unit for no ice production and noise, tested unit found Evaporator is not frozen over, but ice maker is over filling and leaking water, recommend replacing all water valves and ice maker to address issue, damper is making grinding noise when opening and closing and will need to be changed out as well, knocking noise is constant coming from in the liner and recommend looking it over to determine the source and see if anything can be done, ordering parts, office to reschedule ; ordrng 1 W11482025 (Water valve) and 1 W11482383 (Dual water valve) and 1 WPW10479155 (Damper control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lorena, TX 76655
Jonathan M
Job Details: 07/12/2022
Arrived on site for a washing machine that is leaking. Inspected unit and work area. Confirmed the customers complaint and found the unit leaking from the fabric detergent dispenser area. Found no water residue underneath the unit or on the backside of the unit. Found the dispenser drawer in intact and the tub ring intact but water splashing everywhere. Checked the suspension and found the suspension was good. Ordering to bring and will return with a dispenser for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11094304 (Tub ring)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 07/12/2022
Arrived on site for refrigerator not cooling properly. Upon arrival found no errors in diagnostics. Couldnt confirm complaint and called techline and spoke with Andy sr#7734093618. Was instructed issue was possible within outter door panel and ui contol and to order and replace outter door panel and ui control. Will need office to reschedule once availability of parts is known.; ordrng 1 W11340447 (Ui) and 1 W11246772 (Outter door (stainless))
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Pflugerville, TX 78660
Matthew
Job Details: 07/12/2022
Arrived onsite to replace previously diagnosed parts. Pierced and evacuated system. Upon trying to complete repair found issues with equipment. Will need to reschedule with customer to complete repair. Customer would like to be placed on cancellation list for next available appointment opening. Office to reschedule.; O-emld tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Cedar Park, TX 78613
Wesley
Job Details: 07/12/2022
Arrived onsite and found installation complications preventing access into perform SP service on the heater bushings. Advised customer on findings. Returning with skid and line to rerun drain; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Cedar Park, TX 78613
Wesley
Job Details: 07/12/2022
Arrived onsite for unit bake not working and found unit arching across back of dsi board. While onsite arching shorted the oven sensor. Ordering sensor and main control and DSI board to replace all 3 together per techline spoke to Austin sr#7734090499. ; ordrng 1 W11088878 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Georgetown, TX 78626
Gerry C
Job Details: 07/12/2022
"Arrived to inspect no cool. I found the unit would make a sizzling noise when the compressor was engaged. The capacitor was 12.3uF (12uF spec) and the coils in the compressor were 4.2 and 5.2, 9.5 combined and electrically very good. I removed and replaced the start device and the unit started once, but the compressor had severe difficulties starting and could be heard making a growl before it started. The compressor has failed internally and will require replacement. Office to order R600 compressor, dye drier and service port. Office will add required connectors and include R600 kit. Office to contact the CX to arrange return service. No water connections to unit. ; ordrng 1 W11370574 (Compressor Kit) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 R6002Hours (Two Hour Sealed System Service)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leander, TX 78641
Wesley
Job Details: 07/12/2022
"Arrived onsite and found repeat frosted through evap. Advised customer that thermistor, control and ui should be replaced for failure to defrost. Thermistor has already been replaced. Ordering control, and ui to repair. Office to reschedule. ; ordrng 1 W11546690 (Control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Leander, TX 78641
Wesley
Job Details: 07/12/2022
Arrived onsite for failed door hinge and found door hinge structurally crushed and loose preventing proper door operation. Ordering door to repair. Office to reschedule. ; ordrng 1 LW11258450 (Door)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, TX 78704
Luis
Job Details: 07/12/2022
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice. Defrosted upper section of evaporator checked wiring good,ohmed heater passed. Unit will need ui,main control,thermistor and harness. Parts on order. Customer will need to defrost unit 24hrs before return visit. ; ordrng 1 W11546609 (Control) and 1 W11546681 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS2
Near Seguin, TX 78155
Leonardo
Job Details: 07/12/2022
Arrived on site to test unit for no power. Test unit and found unit not connected at junction. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78749
Kevin
Job Details: 07/12/2022
"Arrived on site and found fresh food doors are uneven adjusted left side foot to raise left side. Doors are now level, job complete"
We serviced a
ELECTROLUX WASHER
Model EFLS617STT0
Near Georgetown, TX 78633
Paul
Job Details: 07/12/2022
MG. Complaint was that control knob was not responsive. Customer already had purchased knob assembly. Removed door panel. Removed and replaced provided knob control. Advised customer since he provided part then we cannot provide warranty. Verified operation. Call completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHT1831QF1
Near Austin, TX 78737
Luis
Job Details: 07/12/2022
"Arrived on site for unit not powering on. Checked outlet with meter no power,checked breakers,breakers not tripped,forced reset button on gfi,outlet reset power now at outlet plugged unit in refrigerator powered on. Advised customer to have outlet replaced,refrigerator should not be connected to a gfi outlet.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a dishwasher that is leaking. Found tub dented causing leaking at right rear seam. Tub will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for not cooling properly, tested unit found broken door switch, could not find breaker box to switch unit on, will Reevaluate on return visit, ordering switch office to reschedule ; ordrng 1 W11123941 (Door switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Marble Falls, TX 78654
Gerry C
Job Details: 07/11/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed gasket and installed the retainers. I found the FC had ice in the left side, the same side as the ice bin return duct and inspected further. The ice bin door had gapping allowing refrigerator temperature air to circulate throughout the FC system and create frost and ice. The unit will require the ice bin door to complete repair. No leaks observed during service. ; ordrng 1 W11594928 (Ice Bin Door)"
We serviced a
JENN-AIR WINE COOLER
Model JUWFR242HL01
Near Kingsland, TX 78639
Gerry C
Job Details: 07/11/2022
"Contacted mfg tech line, Kurt. File# 7734078606 per mfg tech, I removed and replaced the evaporator cover, including damper and fan and there was no change. The only part not replaced has been the UI and due to MFG tech line not answering at 13:30, 07/11/22 and a recording outside of her normal hours, office to order ui. No water connections to unit. Office to contact the CX to arrange return service. ; ordrng 1 W11376132 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Kingsland, TX 78639
Gerry C
Job Details: 07/11/2022
"Arrived to inspect continuous failure during attempted operation. The unit appears to be going into a flood stage mode during operation and when I tested the spin cycle in manual mode, I could hear it starting the motor, but it was loud and having difficulties starting. I tested the start capacitor and found it at 22.08uF, when it should have been at 45uF, +/- 5%. This issue likely caused the ECU to misread the slow start as water remaining in the basket, as a secondary software measure to prevent flooding and the unit will require a replacement capacitor before any further use. I did see where the motor cover had wear marks from intermittent contact with the floor, but it is highly unlikely that the gear case, cam and belt will be required, but I am reverse-flowing them. Suspension is recommended to prevent the droop of the rotational mass assy. Office to order additional parts and authorize, no leaks observed during service. Office to schedule for return service. ; ordrng 1 W10804665 (Capacitor) and 1 W10780048 (Suspension Kit)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/11/2022
Arrived on site for range that is changing cooking temperatures and hes turning the unit on on the unit is not in use. Inspected unit and work area. Rather unit through diagnostics and found an F2 E1 (stuck key) error code. When pulling the unit out of diagnostics I found the unit thinking the customer was pressing the clean cycle when the unit had not been touched. Attempted to test all functionality of the user interface and found several buttons not allowing the customer to use including the timer and clock buttons. Unit will need a new control for repair. Ordering part in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10894098 (Control)
We serviced a
JENN-AIR MICROWAVE
Model JMC2427DS01
Near Austin, TX 78731
Matthew
Job Details: 07/11/2022
"Arrived onsite to replace previously diagnosed parts. Replaced UI and switches. Replaced switch and UI. Tested unit and unit still has Intermittent functioning on the left side left side. Door needs to be held down to function. If pressure is released the unit shuts off. Need to call tech line for recommendations, tech support office was closed. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Austin, TX 78733
Matthew
Job Details: 07/11/2022
Arrived onsite for washer leaking. Upon arrival inspected unit. Found unit rusted throughout and more so on the left side. Ran a cycle and watched for leaks. Found water leaking from left side upper area. Detached lid. Found detergent dispenser leaking. Did not see any other areas leaking. Order dispenser and hose assembly. Office to reschedule ; ordrng 1 WPW10552116 (Detergent dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78754
Scott
Job Details: 07/11/2022
Arrived on site for water leaking from ice maker . Found when water during harvest is leaking from around IM. Ordering IM ; ordrng 1 W11510803 (Im)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78756
Kimo
Job Details: 07/11/2022
"Arrived onsite for dishwasher that would leak only when it get though it drain cycle. Upon inspection I found that the leak is coming fro a crack I. The draining tube, it look like it was squished causing the crack. I am ordering the drain hoses. Office to reschedule.; ordrng 1 W11243398 (HOSE-DRAIN) and 1 W11243383 (HOSE-DRAIN)"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Lago Vista, TX 78645
David S
Job Details: 07/11/2022
"Arrived on site for washing machine making a noise. I inspected the unit and work area. The customer showed me a video and it sounded like the unit was squeaking during agitation. I ran a diagnostics cycle and could not recreate the noise. I gained access to the gear case and found the belt loose, I could tug on it and get it to slide along the cam. I am ordering a new belt to complete the repair. ; schdld next appmnt for 7/18 MON PM"
We serviced a
GE REFRIGERATOR
Model GSHS6HGDDCSS
Near Round Rock, TX 78664
Cliff
Job Details: 07/11/2022
"Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found issue is either with valve or filter head, however shut off on wall is fully seized and water cannot be turned off to refrigerator to replace any parts. Homeowner will need to have shut off replaced before repairs can be performed. Homeowner to contact office for scheduling once plumbing issue is resolved.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78665
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found unit not operating diverted properly and failing to build proper pressure in pump. Pump and control will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11416362 (Pump) and 1 W11410065 (Control)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
David S
Job Details: 07/11/2022
"Arrived on site for dryer making a banging noise. I inspected the unit and work area. I found the blower wheel has come separated from its nut insert. I am ordering a blower wheel, motor, screw, housing and bracket to complete the repair.rescheduled for Monday 7/18/22; ordrng 4 WP489463 (Screws)s and 1 W10888146 (Housing) and 1 W11481730 (Motor bracket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78738
Justin
Job Details: 07/11/2022
Arrived on site to install previously diagnosed parts. I installed the UI and LED modules. The unit is now working as designed.
We serviced a
KITCHENAID WINE COOLER
Model KUWS24RSBS24
Near Spicewood, TX 78669
Justin
Job Details: 07/11/2022
Arrived on site for a wine cooler not cooling. Upon arrival the unit was unplugged and pulled. I plugged the unit in and found the compressor not turning on and the start device getting no voltage. I jumped the defrost timer and found it would start and run as designed. I found the defrost timer sticking and bad. I installed the defrost timer and the unit began working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Spicewood, TX 78669
Justin
Job Details: 07/11/2022
Arrived on site for a refrigerator not cooling. Upon arrival the customer had the unit unplugged. I plugged the unit in and found the compressor would ramp up to 15 amps and then trip. This indicates a faulty start device. I installed a new start device and cap. The unit then began running as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Spicewood, TX 78669
Justin
Job Details: 07/11/2022
"Arrived on site for a freezer that thawed all food and was leaking. Upon arrival the customer stated the breaker in the garage where the fridge was had tripped, and they were worried it may have been due to the freezer. Since then the customer has kept the freezer unplugged. I plugged the unit in and then put it into diagnostics mode. I activated all loads and could not replicate the failure. I gained access to the evap and compressor and found both in good shape. I found the unit working as designed at the time of service. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Austin, TX 78738
Justin
Job Details: 07/11/2022
Arrived on site for a freezer with the temp alarm going off and the customer wanting an IM installed. On arrival the customer stated that the temp alarm recently went away. I walked the customer through getting the temp alarm off per the user care guide. I installed the IM and then tested the unit. It is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Andice, TX 78628
Vincent
Job Details: 07/11/2022
"Arrived on site for oven, inspected unit and work area. I entered in diagnostics and found no stored error codes. I then checked unit and was not connected to WiFi, I helped CX connect it to WiFi and he had an update I instructed CX in order for unit to properly function it needs to be connected to wifi at all times. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL FREEZER
Model KFIS29PBMS00
Near San Marcos, TX 78666
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for water leak, tested unit found that unit is exhibiting to same issue, water pooling under RC bottom drawer, inspected drain and found it frozen, flushed two steamers down the drain, water is now flowing freely, since this is same issue as last visit, no service fee was collected, but advised customer that if this issue continues I recommend replacing RC evaporator harness, drain pan, and control UI, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78729
Kimo
Job Details: 07/11/2022
"Arrived onsite for dishwasher drying dishes but leaving water behind on the surface of the tub I found no codes stored, ran cycle and found unit operating as designed I connected techline and spoke to Andy about what was going on with the DW he advised me to check the incoming water temp and check that the blanket was installed on the unit as that would help with the tub getting dry at the end of the cycle. And that if the blanket is there this condition may be normal. sr#7734083160. Job complete"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Marble Falls, TX 78654
Leonardo
Job Details: 07/11/2022
Arrived on site to install knob. Installed knob and also test unit for large oven light not turning on. Found light turning on when you hit the button 2 times as normal. Small oven you only have to hit it once job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Round Rock, TX 78628
Paul
Job Details: 07/11/2022
Arrived onsite for a washer leaking from the bottom. Ms stated it had leaked from the front left bottom of the unit and it wasnt a lot of water but it was enough to run out and make a small puddle. I ran multiple diagnostics cycles and I ran the faucet switch and could not get the unit to leak anywhere. I inspected the tub and the valve assembly along with all of the hoses and no water was found anywhere. I did find where there was a little oil that had slung on the inner chassis but it looked old and the gear case sounded good and worked fine. I explained to Ms that there were no water leaks present at this time and if it happened again to try and video where the drip is. I did find the washer way out of level and leaning to the left so I leveled the washer. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Georgetown, TX 78628
Paul
Job Details: 07/11/2022
Arrived onsite for a dishwasher leaving particles on the dishes. I went over detergent use and rinse aid use with the customer and advised on how to run a cleaning cycle. I found powder build up in the machine caused by hard water. I tested the machine and found no stored error codes and the dishwasher working as designed. I also instructed the customer on how to clean the filters. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Andice, TX 78628
Paul
Job Details: 07/11/2022
Arrived onsite for a no cool refrigerator in the RC section but the FC seems ok. I found no air flow to the RC because the coil was frosted up due to the bimetal not closing. I replaced the harness. Call complete.
We serviced a
KITCHENAID OVEN
Model KEMS378SWH00
Near Georgetown, TX 78633
Paul
Job Details: 07/11/2022
Arrived onsite for an oven making a burning smell. Ms stated the smell started when the microwave was being used. I pulled the oven and visually inspected the wiring and all of the controls and components. I found no signs that any part had ever been hot or burning. I tested the microwave and found it putting out 900 watts and working as designed. I tested the oven and found it working as designed also. I did find the electrical romex coming thru the rear wall and just wire muted to the oven whip and not installed in a box. I explained to the customer that she needed to have a j-box installed and the electrical connection be made up in the box. The customer called her son-n-law who is a contractor and I explained all this to him for her and he will get the electrical taken care of. I called the safety team and spoke with Kent SR# 7734027306 and reported my findings. Use Authorization # K13DUU0WL1. Call complete.
We serviced a
KENMORE WASHER
Model 417.41102
Near Georgetown, TX 78633
Paul
Job Details: 07/11/2022
Arrived onsite for a washer giving a water fill message on the display when it would go into a rinse. I checked stored error codes and found an F11 long fill. The customer had cleaned the screens prior to us arriving and he stated that it had worked 5 times today with him just running cycles with no clothes or adding any detergent. I ran diagnostics and tested all functions. All valves are working as designed. We had a major amount of suds in the machine from residual build up. I advised the customer to clean the machine with a washer cleaner and explained that it could take multiple cleanings to get all the build up out and that it could cause the pressure hose to get bubbles in it when this is done. I showed the customer how to clear the hose
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS
Near Georgetown, TX 78628
Paul
Job Details: 07/11/2022
Arrived onsite for an oven completely dead and not responding. I found the thermal fuse open and the door gasket completely flattened at the top but in good condition causing hot air to blow the fuse. I replaced the fuse and showed the customer how to reshape the door gasket to prevent this from happening in the future. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78732
Matthew
Job Details: 07/11/2022
Arrived onsite for unit not dispensing water and stopped making ice. Upon arrival inspected unit. Checked for frozen lines and lines were good. Found filter not seated properly in housing. Made adjustment and water dispensing is restored. Ran ice maker fill and ice maker is functioning properly. If symptoms persist recommend replacing housing. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78732
Matthew
Job Details: 07/11/2022
Arrived onsite for washer not draining. Upon arrival inspected unit. Found water in tub. Tried forcing drain but would only get a humming noise. Manually drained water and found faulty drain pump. Replaced drain pump and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78730
Matthew
Job Details: 07/11/2022
"Arrived onsite for newly installed ice machine not making ice. Upon arrival inspected unit. Customer stated that in a few days time unit made approximately 30 pieces of ice. Ran unit and found water issue. When powered on the ice maker would run normal. The Valve would energize and unit would begin fill cycle, about 20 seconds into fill, the supply would be reduced by half, then even down to a trickle. Checked for kinked lines and made adjustment to rear. Tested multiple times and each time the fill would begin with good flow then be reduced down. Looks like unit has a Water supply restriction. Customer is having installers come out and check plumbing connections. Will monitor. If supply is fixed and customer is still experiencing issues recommend returning with valve. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MAH55FLBWW
Near Paige, TX 78659
Joe Z
Job Details: 07/11/2022
Arrived onsite for Washer keeps showing a FL code. The washer is 20 years old. Upon arrival test unit on diagnostics. Unit operated correctly on automatic test. During normal cycles the latch would operate intermittently. The latch energizes but does not lock. Need to replace latch.
We serviced a
GE DISHWASHER
Model GDT545PSJ2SS
Near Round Rock, TX 78665
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a dishwasher that is not filling with water. Found faulty flood switch and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78745
Kevin
Job Details: 07/11/2022
"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on airflow meter. Removed vent hose and airflow is now showing good. A vent cleaning service will need to clean/clear vent to the exterior of the house before dryer is used again. Dryer lint is a fire hazard and should be taken seriously by apartment complex, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Austin, TX 78741
Kevin
Job Details: 07/11/2022
"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on airflow meter. Removed vent hose and airflow is now showing good. Showed apartment tenants that apartment maintenance will need to clean/clear vent to the exterior of the building before a dryer is used again. Dryer lint is a fire hazard and should be taken seriously by apartment complex, job complete"
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2-02
Near Georgetown, TX 78626
Paul
Job Details: 07/11/2022
Arrived onsite for a washer displaying a UE error code. I found the dampeners defective and the fill valve filling slow thru a couple of the valves but not giving a long fill error. The dampeners need to be replaced. .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78744
Kevin
Job Details: 07/11/2022
"Arrived on site and inspected refrigerator and found is not cooling, accessed rear panel and found there is a ticking noise coming from the Orion control board sent a short video to KB/service management, replace control board and noise has stopped requested that customer monitor refrigerator for the next 12 hours to see if it is cooling properly. If not sealed system repair will be needed, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78747
Kevin
Job Details: 07/11/2022
"Arrived on site and inspected microwaves and found capacitor is arcing at connection with diode. Replaced Magnatron, Capacitor, and diode and microwave is heating properly, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78747
Kevin
Job Details: 07/11/2022
"Arrived on site and further tightened right hand side microwave mounting screw per customer request, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Austin, TX 78747
Kevin
Job Details: 07/11/2022
"Arrived on site and found delivery team for Rent-A-Center did not remove all shipping bolts from rear of washer. Removed only two of four, took pictures. After removing final two Shipping bolts washer will spin properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Buda, TX 78610
Kevin
Job Details: 07/11/2022
"Arrived on site and inspected range and found right front burner will not ignite. Inspected burner head and found electrode is not screwed to the base of it properly. Reset electrode and it is working now, took a short video of all burners igniting, job complete."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Paige, TX 78659
Joe Z
Job Details: 07/11/2022
"Arrived onsite for DRYER SPINS IS NOT HEATING. Upon arrival test unit and unit tumbles but does not heat. Checked polarity and polarity is correct. Check thermal fusse, high limit t stat, and cutoff and all are good. Found fracture on the element. Need to replace element. Replaced element and test unit. Unit now heat correctly. Advised customer to have vent cleaned and recommended a new vent hose. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Bastrop, TX 78602
Joe Z
Job Details: 07/11/2022
Arrived onsite for NOT COOLING/FREEZING ENOUGH. Upon arrival unit is running. Compressor pulling.6 amps. Evaporator fan is running. Found evaporator totally clean with no frost. Found capillary tube only was covered in small amount of ice unplugged unit . When restoring power compressor is at 1ohm then drops back to .6 amps. Unit is a R134a unit and will need sealed system repair.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Bastrop, TX 78602
Joe Z
Job Details: 07/11/2022
Arrived onsite for SAFTEY GAS.Gas company came out and tagged the cooktop. Upon arrival turned on gas valve from supply. Used electronic sniffer and bubbles test to locate leak. Found leak coming from supply hose near where hose connects to valve. Uploaded pic on SD. Let the customer know that we do not carry supply hoses. Contacted SAFTEY TEAM. Let SAFTEY Know of the findings. Was given SR# 7734025649 .Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Rock, TX 78665
Cliff
Job Details: 07/11/2022
Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Round Rock, TX 78664
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found pump leaking through diverted and owi sensor. This has corroded wiring and also dispenser broken. Due to amount of repairs needed customer doesn't wish to proceed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a dishwasher that is leaking intermittently from fill box. Found due to high water pressure in home water is splashing in fill during initial fill and a droplet or two is coming out air hole. Adjusted inlet position to prevent issue and all is working properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a dryer that is not turning on. Found unit not receiving full voltage from wall preventing operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Tyler
Job Details: 07/11/2022
Arrived on site for washer not allowing full deepfill functionality. Upon arrival customer stated his wife had been using deepfill setting with no issues since it had been reported. Double checked diagnostics and find no errors. Find valve functioning as designed. Informed customer to use washer and inform us if issue returns. Call complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/11/2022
Arrived on site install previously diagnosed parts for washer. Upon arrival installed are required parts reassembled and tested unit and found no leaks or failures and unit now functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Killeen, TX 76549
Tyler
Job Details: 07/11/2022
Arrived on site for washer leaking water. Upon arrival confirmed issue. Found no errors in diagnostics. Found loose fill lines and drain line. Tighten them and ran diagnostic and normal operation tests. Found no failures or leaks. Collected service fee. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Belton, TX 76513
Tyler
Job Details: 07/11/2022
"Arrived on site for a washer making a loud noise at the end of the cycle completion from tub/motor assembly(per customer on arrival). Upon arrival found no errors in diagnostics. Found resistance to drain motor and over all functions during tests within specs and no failures. Found oil starting leak from gearcase, quickly over heating and resistance increasing over specs quickly, as well as belt stretching, and cam teeth wearing down.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mustang Ridge, TX 78610
Kevin
Job Details: 07/11/2022
"Arrived on site and inspected dryer and found dryer is unplugged. Reconnected to outlet and Inspected at terminal block and found no incoming power. Found breaker is an AFCI and it will not stay on with dryer plugged in. Removed pigtail from dryer so connections are all loose and breaker will still not stay on. reported to techline, breaker and outlet will need to be inspecte before any further diagnosis can be performed on dryer, power needs to be available in order to diagnose anything further, job complete 7734072237"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76501
Tyler
Job Details: 07/11/2022
"Arrived on site for washer not cycling. Upon arrival confirmed complaint and found f5E2 error code. After further testing found lidlock failing. I replaced lock and reassembled and tested unit. Found lidlock and washer functioning as designed. No leaks found during tests. Call complete"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, TX 76502
Tyler
Job Details: 07/11/2022
Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue and installed ACU ui and rods. Reassembled and tested unit. Found no off balance issues and ui working as designed with ACU. No leaks found Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 07/11/2022
Arrived to inspect no water. I found the unit would not fill in teste mode and the valve tested as an open load. I removed and replaced the fill valve and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS
Near Kyle, TX 78640
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for FL burner issues, tested unit found FL burner would not ignite, replaced burner head issue is now resolved, left grate is also broken, replaced grates unit is now working as designed, job complete"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Kyle, TX 78640
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for no heat, tested unit found shorted heating element, replaced heater, tested unit unit is now running as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Andice, TX 78628
Vincent
Job Details: 07/11/2022
"Arrived on site for washer, inspected unit and work area. CX explained unit would leak occasionally. I filled tub with water and tested and found no leaks. I then drained tub and found no leaks. I did notice where the drain for the washer theres a PVC pipe coming from the wall and looks like its draining directly on top of drain hose for the washer. I advised CX to get that checked. Unit is operating as designed. No leaks where observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Wimberley, TX 78676
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for excessive shaking, tested unit found transmission not leaking oil but the shaft looks to be bent causing basket to wobble around on shaft, would need gear case, basket, cam and suspension to fix issue,
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Wimberley, TX 78676
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for water leak, tested unit found over sud error, customer stated that it only leaks when she puts it into clean mode and use Afresh cleaning products, do to issues with previous units, advised customer to use bleach and vinegar to prevent this issue, put unit into normal wash for 15 min, no leaks was detected, bellow is also good, unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Temple, TX 76502
Tyler
Job Details: 07/11/2022
"Arrived on site for washer not turning on. Upon arrival confirmed complaint. Found stable 120 connection with correct polarity. After further testing found drain motor at 15.7 oh,s and all other hardware working within specs. Couldnt get control to turn on though or enter diagnostics. Replaced control then reassembled and tested unit. Found unit could go through diagnostics cycle as well as normal operation cycles. No leaks during tests. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Cedar Park, TX 78613
David S
Job Details: 07/11/2022
"Arrived on site for dishwasher not producing heat. I inspected the unit and work area. I found fault codes F10e1 dispenser electrical problem f6e6 cool water f7e1 no heat F5E1 door stuck open. I ran a diagnostics cycle and found the unit filling and washing, I found the heating element not coming on. I ohmed out the heating element and found it open. I installed a new heating element. I reassembled and tested the unit. I found it working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 07/11/2022
"Arrived to inspect no ice. I found the fill tube had frozen up and I removed the ice and tested, the unit operated as designed. Discussed the issue with the CX and found the shut water to the home off when they leave. I suggested they turn the ice maker off as the loss of water pressure and flow can cause the fill tube to freeze. No leaks observed during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Spicewood, TX 78669
Leonardo
Job Details: 07/11/2022
Arrived on site to test unit for gas leak. Test unit and couldnt find no gas leak. Test unit and gas detector and bubble detector and no leaks. Also Plummer couldnt find a leak at all.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/11/2022
Arrived on site for a washer that has no power. Inspected unit and work area. Did confirm the customer complaint and found 120 V going to the control but no voltage anywhere else. Check resistance through my loads and found the drain pump had shorted out. Replaced the drain pump and the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Andice, TX 78628
Vincent
Job Details: 07/11/2022
"Arrived on site for dishwasher, inspected unit and work area. Tested unit and no stored error codes. I then set unit in a test cycle and found all steps properly working. I advice CX to turn down the amount of rinse aid dispensing since they have a water softener and also to witch to liquid detergent. No leaks where observed during service, Job completed."