Near Leander, TX 78641
Lou
Job Details: 01/20/2021
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site to inspect washer not filling with water. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E6. Cleared the code and continued with testing. Unit operated as designed. Customer advised that the unit is not filling with enough water and when they do the self fill, the drain pump comes on and drains all the water out. I found that the unit had the control replaced but was not calibrated. I calibrated the unit and tested on a normal/regular wash with deep fill and the unit operated as designed. I explained the customer the calibration issue and made recommendations for use and care. No water leaks observed during service, job completed."
Near Austin, TX 78724
Matthew
Job Details: 01/20/2021
DISHWASHER AMANA ADB1400AGB3 "Arrived onsite for dishwasher leaking from bottom. Upon inspection found inlet valve not set properly. Secured valve, tested unit and unit is functioning properly. No leaks present at this time. On arrival water to unit was shut off. After repair and test, I turned the water supply back off. Job complete"
Near Austin, TX 78731
Scott
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site for dispensing issues . Found ice is clumping in bin . Ordering ice door and bin . Call to set return . ; ordrng 1 W11130210 (ICE DOOR ) and 1 W11347840 (ICE BUCKET ) and 1 WP542638 (GREASE )
Near Austin, TX 78732
David
Job Details: 01/20/2021
WASHER WHIRLPOOL MVWB835DW4
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM03 Arrived on site for CSI-refrig-not dispensing water Found air trapped in the water line. Ran dispenser for 15 seconds and water began dispensing. Fridge was not level so I adjusted the front right wheel height to make fridge balanced. No longer rocks. No leaks detected. Job completed.
Near Austin, TX 78758
Justin
Job Details: 01/20/2021
COOKTOP KITCHENAID KICU509XBL00 Arrived on site to install previously diagnosed parts. Found wrong part in box. Will need to order correct part and reschedule. Office to reschedule.; ordrng 1 WPW10396549 (HOTPLATE)
Near Austin, TX 78717
Justin
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4616FW0 Arrived on site for dryer not heating. Found terminal block not allowing proper connection. Replaced block and unit now working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for dishwasher control lock coming on without activating and dispenser intermittently opens. Inspected unit and work area. Performed diagnostics mode and found error code F2-E1. Monitored test cycle and found all components responding. Ran 2 times and found dispenser opening each. Removed failed control panel and installed new. Performed diagnostics mode and monitored cycle and dispenser opened again. All tested good, no water leaks detected. Spoke with customer on user care guide and soap usage with a home water softener system."
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Ran temps at ice box fascia and was cooling at 20 degrees. Ran test 56 and got no cooling error. Ran harvest to ensure ice maker was operating as designed and passed. Ran water fill test and no water came into the mold. Found water tube was not pushed all the way in. Secured water tube all the way inside the valve and ran water fill test again. This time water filled the mold. I waited for thirty minutes to ensure the cubes were freezing inside the mold. After the thirty minutes passed I ran another harvest and four partially frozen cubes fell out. This means cubes will be solid after a full two hours. Placed in MAX ICE to produce ice more quickly. Ran another water fill test to ensure water would fill the mold again and it did. Issue was water fill tube not being seated all the way into the valve. No leaks detected. Job completed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed parts. Removed UI and Main Control. Installed new UI and new Main Control. Powered up and bake with rapid heat came on immediately and raised above 100. Job completed
Near New Braunfels, TX 78130
Noah D
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the control intermittent, replaced control and tested for functions. All functions returned. Complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/20/2021
OVEN WHIRLPOOL WFG550S0HZ2 Arrived onsite for oven giving off weird smell when heating. Upon inspection I found the unit working as designed. I explained that with brand new ovens they will often give off a smell the first 2 or 3 cycles. I preheated the unit to 350. Unit is working as designed at this time. No gas leaks were detected during time of service. Job complete.
Near Austin, TX 78705
Wesley
Job Details: 01/20/2021
OVEN JENN-AIR JJW2430DP01 Arrived onsite and found persistent stuck key error. Ordering touch panel to repair. Advised tenant on psp status. Office to reschedule. ; ordrng 1 W11236887 (console)
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Arrived on site for oven combo unit, microwave light not working. Inspected unit and work area. Performed diagnostics mode and found error F6-E0 miss communication error with UI. Probable cause area is still under construction and home may be receiving minor electrical surges to create issue. Tested voltage going to light and found correct DC voltage. Found failed lamp. Removed lamp,and installed new. Powered unit on and performed factory reset. Tested all operations. All tested good."
Near Manchaca, TX 78652
Kevin
Job Details: 01/20/2021
WASHER MAYTAG MVW6230HW0 "Arrived on site and inspected washer and found it makes a squeak noise when it begins to spin cycle, removed gearcase shield and found gearcase is beginning to leak oil, took 1 picture. Will need to bring back a gear case, cam kit, belt, agitator to correct the issue. Washer is still able to be used, discussed correct loading procedures and correct detergent usage with customer.; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam kit) and 1 W11093899 (Agitator)"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
WASHER MAYTAG MVWB765FW3 "Arrived on site for CRACK ON LID BY HINGE WHEN LID IS CLOSED IT WONT LOCK. Found left side hinge section cracked. Ordering new lid, lid glass, and both hinges to complete the repair. All parts will need AUTHORIZATION. ; ordrng 1 WP8563965 (AUTHO Hinge) and 1 WP8572974 (AUTHO Hinge) and 1 W11097645 (AUTHO Lid glass) and 1 W11259006 (AUTHO Lid)"
Near Seguin, TX 78155
Noah D
Job Details: 01/20/2021
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not working quietly, upon inspection found the dryer motor cap loose, tightened down cap and knocked metal holder back in. All functions returned. Complete"
Near Austin, TX 78759
Kayman
Job Details: 01/20/2021
DISHWASHER KITCHENAID KUDE70FVSS3 Arrived onsite for dishwasher with broken latch. Upon inspection I found the latch had failed and been pushed inside the inner panel. The customer agreed so I replaced the latch and ran a diagnostics cycle. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Austin, TX 78748
Kevin
Job Details: 01/20/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and found there is a smoke detector in the same room as the range it is approximately 12 feet away and the ceiling is 9 feet tall. Customer experiences this going off while they are using the oven. It only goes off when the oven is being used. Set the oven to 450° and observed it run for 40 minutes and during the service call the detector did not go off. Checked all gas connections on the rear of the oven with bubble solution and did not find any leaking. spoke with techline and they said the heat from the oven is rising the smoke detector is sensing the heat and this is why it goes off. They recommended running the vent hood and or the ceiling fan in the room to keep the heat away from The detector. No other parts replacement or adjustment recommendations given. 7729782314
Near Cedar Park, TX 78613
David S
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not turning on. The motor will start but stops when the start button is released. I inspected the unit and work area. I tested voltage to the unit and found L1 to neutral had 240v, L2 to neutral 120v, L1 to L2 120 v. See so quick pic.I showed the custom and explained that the unit is not getting proper voltage and once this is corrected the unit will work area designed. Job complete."
Near Georgetown, TX 78633
James
Job Details: 01/20/2021
DRYER GE GTDX100EM0WW Arrived on site and tested operation. Found evidence of clogged vent with lint build up on door and door seal. Tenant said the found water in vent hose. Turned unit on to air dry and located vent for dryer on roof and found vent opening clogged with lint. Instructed customer that the vent needs to be cleaned and inspected to prevent fire hazard from heat and lint building up in the vent pipe. Job complete
Near Austin, TX 78745
Chase
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRQA59CNKZ
Near Round Rock, TX 78664
Andy
Job Details: 01/20/2021
DRYER AMANA NED5800HW0 Arrived on site for dryer not operating. Tested and inspected unit and found failed UI and control. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11123146 (speaker) and 1 W11378950 (UI) and 1 W11388023 (CONTROL ) and 1 W11459337 (HARNESS )
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
WASHER WHIRLPOOL MHW6630HW1 "Arrived on site to replace failed dispenser, after replacing, ran a quick cycle, unit tested good, no leaks."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WMH76719CS5 "Arrived on site for microwave tripping circuit breaker. Inspected unit and work area. Found grease buildup in unit. Tested outlet and found correct. Removed door switches and found monitor switch stuck and staying in closed position. Will need to replace switch and fuse to repair. Found 20 amp fused open/failed. Removed failed switch and fuse, installed new. Set clock and tested heating operation. All tested good.
Near Georgetown, TX 78633
James
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new control and ui. Tested operation and found facia heater not heating but damper is now operating properly. Installed new facia heater and found unit functioning properly. Job complete
Near Austin, TX 78738
Jacob
Job Details: 01/20/2021
OVEN KITCHENAID KEBS208SSS00 Arrived onsite to replace sensors ordered by previous tech. Replaced parts tested unit. Unit got up to 380 degrees. No issues at this time. Job complete
Near Austin, TX 78753
Matthew
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace previously diagnosed parts. Replaced left bracket. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78737
Richard
Job Details: 01/20/2021
WASHER MAYTAG MVW6230RHW0 Arrived onsite for the washer making a screeching noise and dispenser drawer leaking softener. During testing found that the belt and cam are causing the noise. Will need to replace them both. Also the dispenser drawer wil need to replaced as well for softener issue. Ordering parts and office to schedule. ; ordrng 1 W11239857 (Belt) and 1 W10861667 (Dispenser drawer)
Near Lakeway, TX 78734
Luis
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice maker leaking. Removed bin found obstruction in fill cup to icemaker causing water to leak out of icemaker and into ice container cleared obstruction from fill cup ran icemaker through a harvest test passed,ran fill test passed no leaks."
Near San Marcos, TX 78666
Andrew
Job Details: 01/20/2021
WASHER AMANA NTW4516FW3 "Arrived on site to test unit for loud squeal and clothes really wet when cycle done. Found belt and tub pulley came unattached. Reattached belt and pulley, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Austin, TX 78704
Wesley
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite and found air trap clogged cleared obstruction. Advised customer on maintenance. All checks good.
Near Austin, TX 78738
Robert
Job Details: 01/20/2021
DRYER GE DPVH880EJMV Arrived on job for complaints of too long drying time. Found the vent of the home blockage. Customer will have to get the vent cleaned
Near Belton, TX 76513
Tyler
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator needed previously diagnosed defrost parts including a UI and evaporator motor for the freezer. After installing the necessary parts of the able to reassemble and tested the defrost issue that was occurring in the freezer is now fixed and all the ice that was in there has been removed and the heater is functioning as designed.
Near Georgetown, TX 78626
Tommy
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived onsite for unit leaking. Upon arrival found unit gasket slightly torn. Also found unit needs new fill hose as fill hose is dripping.
Near Bruceville, TX 76630
Jonathan
Job Details: 01/20/2021
WASHER MAYTAG MVWX655DW2 Arrived on site for a washing machine that’s making a humming noise. Inspected unit and work area. Customer advised that the unit is not filling when she goes into a rents and the unit also does make a knocking sound when slowing down from the wash cycle to the rinse cycle. Tested unit and confirmed cold water valve was out. Replaced housing. Checked underneath the unit and found the cam loose causing the knocking sound. Replaced cam and tested unit. Unit is now working as designed. Call complete.
Near Georgetown, TX 78626
Tommy
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL KBRC36FMS01
Near Georgetown, TX 78626
James
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL KBRC36FMS01 Arrived on site and installed new control. Tested operation and found unit working properly. Instructed customer that the unit will take up to 24 hours to reach temperature. Job complete
Near Austin, TX 78717
Justin
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher with visible damage on door. Found new panel damaged on side and front. Will need to order new door. Office to reschedule.; ordrng 1 W11087377 (OUTER PANEL)
Near Hewitt, TX 76643
Jonathan
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for a dishwasher that won’t fill or wash dishes. Inspected unit and work area. Found unit calling for water but not filling. Replaced water valve and tested unit. Unit began to fill, wash, drain, and heat as designed. Call complete."
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site for customer complaint of buttons not working and display not working, found failed UI console, and UI display. Ordering parts ; ordrng 1 W11197501 (Control panel)"
Near Austin, TX 78734
Brandon
Job Details: 01/20/2021
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site to replace failed controls, and harness, after replacing parts, unit would not start cycle, and no display, called tech line, found both hot and cold water valves shorted, wire harness tested good, drain pump ohms good, door switch ohms good, motor ohms good.
Near Waco, TX 76706
Jonathan
Job Details: 01/20/2021
WASHER WHIRLPOOL WDF330PAHS3 Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Customer advised that the unit will not allow him to make the selection for a heated dry cycle. Tested unit and confirmed customers complaint. Replaced consul and tested unit. Unit began to work as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator not dispensing ice and not able to remove ice container. Attempted to remove ice container and would not come out as designed. After removing ice maker found 1 clump of ice and normal sized ice (see SD-QUICKPIC). Found random fluctuating water pressure causing issue. Replacing inlet valve will help with water pressure fluctuations. ordrng 1 W11043013 (INLET VALVE)"
Near Temple, TX 76502
Tyler
Job Details: 01/20/2021
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on site for refrigerator not making ice after previously repaired. Upon further inspection was able to trace back and narrow down that the issue was due to a miss wiring of the previous repair within the ui panel. I was able to correct error and retest unit and verified maker is now working as designed. Call complete
Near Temple, TX 76502
Tyler
Job Details: 01/20/2021
DRYER AMANA NED4655EW1 Arrived on site for dryer taking to long to dry. Upon further inspection I found that over all the unit was functioning as intended. All thermal fuses and t-stats passed continuity and ohms tests. Heating element though passing did look weak to the point that the coil was about to burn through heat shield between coil. I replaced heating element and unit is now functioning as designed call complete.
Near McGregor, TX 76657
Jonathan
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site for a dishwasher that’s intermittently not draining and flushing an F9 E1 error code. Inspected unit and work area. Customer showed me a video of what’s going on with his unit. Checked drain hose installation and found proper drainage. Customer advised that they can run multiple cycles in between showing this error code. Attempted to place unit in service diagnostics and was unable to do so. Removed front panel and tested resistance to the drain pump and found the drain pump ohming out at 32.6 ohms. I called tech line and spoke to TJ SR# 7729782328. He advised that he believes the issue to be an overheating drain pump but to order the control board as well just due to potential possibility of the control not sending voltage intermittently. Ordering parts in office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W11410061 (CONTROL) and 1 W11412291 (DRAIN PUMP)
Near Bartlett, TX 76511
Chase
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for Refrigerator upper lights are dim and the freezer lights are out. Found freezer LED Driver Module needs replacement in order to complete the repair. This part hasnt arrived. Informed customer the office will reach out once it arrives in order for return visit to complete repair. Part will not need AUTHO to install. ; O-emld tckt
Near Seguin, TX 78155
Noah D
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to inspect fridge for not producing ice. Upon inspection found the icemaker full but not harvesting. Found the unit off at switch, turned on switch and tested unit, harvest worked. All functions returned. Complete"
Near San Marcos, TX 78666
Andrew
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to test unit for not cooling. Evap motor tested good. Air baffle tested good. Condenser motor was operating as designed. Verified compressor was receiving proper voltage it was not starting. Found bad starter and cap. Replaced starter and cap, tested unit, unit is working good. Advised customer to put glass of water in FC and wait till water is frozen before using unit. No leaks detected at time of service. Job complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 01/20/2021
MICROWAVE KITCHENAID KOCE500ESS08 Arrived on job for complaints of error code. Ran diagnostics and found code f1e5 inverter error. Replaced both inverter and magnetron.
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
RANGE JENN-AIR JIS1450DS2 "Arrived on site for customer complaint of unit beeping randomly, UI not allowing the burners to get below setting 3 and sometimes randomly not powering on. Ordering Display control and documented with tech line. SR7729791369; ordrng 1 W10808072 (Display/UI)"
Near Austin, TX 78747
Richard
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator roller damaged. During inspection found that the left lower corner of the refrigerator is caved in causing the issue.
Near Temple, TX 76502
Tyler
Job Details: 01/20/2021
RANGE MAYTAG MER6870AAQ Arrived on site for range with the front right burner not turning on all the way. I’m disassembling and further inspection I found that the unit was receiving proper voltage from the infinite switch and these small portion of the dual burner was working but the upper half was broken due to the insulation around the element coil itself breaking due to age and falling on the coil and causing it to burn out. I got a HS approval and install the new burner element and retest of the unit I have to reassembly and verify that burner is now fully functional as design as well as the rest of the range. Call complete
Near Seguin, TX 78155
Noah D
Job Details: 01/20/2021
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for burning smell, upon inspection found the washer draining constantly while plugged in, will need control to fix issues, please send pump as well. Office to reschedule ; ordrng 1 W11101098 (CONTROL )"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/20/2021
WASHER MAYTAG MHW5630HW0 "Arrived on site to replace dispenser assembly and water level switch from previous diagnosis. Tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Round Rock, TX 78665
Andy
Job Details: 01/20/2021
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for cooktop yellow flames and burner not lighting properly. Tested and inspected unit and found burner igniting issues due to cracked knob. Removed failed part and replaced with new. Tested unit for yellow flame and found flames to be normal. Asked customer if they had a humidifier or dehumidifier and customer stated that they did and had it on and close by when flames were yellow. Instructed customer on the fact that this effects the flames. No other repairs are needed at this time. No gas leaks present at time of service.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking onto floor. Upon inspection I found a puddle of water at the front of the unit behind the toe plate. I ran a diagnostics cycle and found the outside of the inlet valve collecting moisture. I replaced the valve and re tested. I found the unit was still slightly leaking from the reservoir under the door. I found the unit leaning slightly toward so I raised the front feet to favor the back end more. I tested the unit again and no leaks were detected while onsite.
Near Seguin, TX 78155
Chase
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW5620HW1
Near Austin, TX 78731
Luis
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for cooling complaint. Fresh food temp reading 57 checked temp with probe reading 45° replaced fresh food thermistor,ran diagnostics fan running bimetal passed,heater powered on. If problem continues will need control kit W10849800"
Near Spicewood, TX 78669
Jacob
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite to replace parts ordered by previous tech. Replaced console. Tested unit. Unit tested good. No issues at this time. Also let customer know to not put aluminum foil at the bottom of the unit because it can cause the unit to not get any hotter when getting up to temperature. Job complete
Near Austin, TX 78737
Brandon
Job Details: 01/19/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of upper oven not heating properly, found failed sensor, I replaced sensor, unit tested good."
Near Round Rock, TX 78664
Wesley
Job Details: 01/19/2021
DRYER AMANA NED4655EW1 Arrived onsite and repaired the dryer noise issue by replacing chute and back panel. All checks good.
Near Pflugerville, TX 78660
Matthew
Job Details: 01/19/2021
DRYER MAYTAG MEDB765FW0 "Arrived onsite to replace previously diagnosed parts. Replaced element, tested unit and unit is functioning properly. Job complete"
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL EB9SHKXVQ05 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=10 degrees and RC=38 degrees. Placed unit in diagnostics and tested and the unit is operating as designed other than the damper control. I found the damper control motor loud when opening and closing. FC evaporator has a good frost pattern. I removed and replaced the damper control and retested. Unit is operating as designed. No water connections to the unit, job completed."
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW7000DW4 Arrived on site to install previously diagnosed parts. Removed lid latch and installed new lid latch. Tested drain pump and it was draining as designed. Drain pump will not be replaced. Ran through diagnostics cycle and no error codes came on. Washer making normal noises as it goes through each cycle. No further repairs needed. No leaks detected. Job completed
Near Bastrop, TX 78602
Andy
Job Details: 01/19/2021
COOKTOP GE JGP389WEV3WW Arrived on site to install previously diagnosed switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Round Rock, TX 78681
David S
Job Details: 01/19/2021
WASHER MAYTAG MHW5630HC2 While on site to diagnose the dry. The customer stated the washing machine wasn’t draining. I inspected the unit and work area. I tested the drain pump and could not hear it going. I gained access to the drain pump and found it not connected properly. I reinstalled the drain pump and reseated all the connections. I tested the unit. It is now working as designed. Job complete.
Near Leander, TX 78641
Dona
Job Details: 01/19/2021
OVEN WHIRLPOOL RBD305PVS02 "found customer said that the lower oven was running a little hot, walked customer through a calibration on the lower oven- Everything else is working well according to the customer No need for Dispatch on this unit."
Near Dripping Springs, TX 78620
Robert
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL ED5FHAXSL01 Arrived on job for complaints of freezer temperature warm. Removed evaporator cover and discovered almost no frost pattern took picture.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect icemaker for not making ice, upon inspection found the icemaker overfilled, cleared icemaker and tested, all functions returned. Instructed customer on proper use. Complete"
Near Austin, TX 78753
Matthew
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL ASI2175GRS01 "Arrived onsite to replace previously diagnosed parts. Replaced harness, tested unit and ice maker would complete test but not receive water. Valve would not energize. Need to order and replace valve. While inspecting, found frozen drain line. Cleared drain line to avoid overflow in freezer compartment ; ordrng 1 WPW10179146 (valve-inlt)"
Near Smithville, TX 78957
Andy
Job Details: 01/19/2021
OVEN WHIRLPOOL KEBC207KBT0 Arrived on site to install previously diagnosed blower fans. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/19/2021
WASHER MAYTAG MVW6230HW0 "Arrived on site to inspect washer for screeching noise during spin, upon inspection found the screeching noise appeared as the drum spun to maximum speed.spoke with Techline and was instructed to change actuator, motor and cam. Office to reschedule ; ordrng 1 W10677723 (MOTOR ) and 1 W10815026 (ACTUATOR )"
Near Kingsland, TX 78639
Cliff
Job Details: 01/19/2021
ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site to diagnose an ice machine that is not producing. Found water flow slow into unit caused by faulty water valve. Replaced valve and tested unit. Found all this functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78738
Robert
Job Details: 01/19/2021
COOKTOP KITCHENAID KCGS556ESS02 Arrived on job for complaints of flames too high. Found the flame setting not adjusted after changing to LP. Adjusted the valve flow to gain access to a simmer flame.
Near San Marcos, TX 78666
Richard
Job Details: 01/19/2021
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the water valve is not working. Which ruined the recirculating pump. Water pressure is good. Will need to replace valve and pump on next visit. Ordering parts and office to schedule ; ordrng 1 W10897719 (Valve)
Near Austin, TX 78739
Leonardo
Job Details: 01/19/2021
COOKTOP MAYTAG MGR4451BDS Arrived on site to test unit for oven not working. Test unit and found bad igniter ordering new igniter and valve office to reschedule. ; ordrng 1 7400749 (IGNITER ) and 1 WP74009891 (VALVE)
Near Niederwald, TX 78640
Leonardo
Job Details: 01/19/2021
VENTHOOD WHIRLPOOL UXT4230ADS2S Arrived on site to test unit for cold air coming from out side. Test unit and found unit missing the damper. Ordering new damper advised customer we could order it but not install it. Builder will have to get someone to install it. Just drop the part off at the door. Office to reschedule ; ordrng 1 WPW10291572 (DAMPER )
Near Liberty Hill, TX 78642
Lou
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH73521CS5 "Arrived on site to inspect microwave not starting properly. Upon further inspection, tenant advised that they have to open and close the door several TVs of,the unit to operate and sometimes when opening the door, the interior light won’t come on. Per service pointer #W11245251, the interlock assembly needs to be replaced. I removed and replaced the interlock assembly and tested and unit is operating as designed. Job completed."
Near Austin, TX 78731
Wesley
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDTE104ESS2 Arrived onsite and found bad sump and motor. Unit is now operating as designed.
Near Round Rock, TX 78664
Wesley
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 arrived onsite and found customer complai11nt of door alignment issue. Unit within tolerances. Tailored alignment to customer preference and referred customer to customer service for further complaints. Installation is correct and alignment is within tolerances.
Near Austin, TX 78723
Matthew
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived onsite for broken socket. Upon inspection found unit had faulty light housing. Replaced housing, tested unit and unit is functioning properly. Job complete"
Near Wimberley, TX 78676
Andrew
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site to test unit for not cooling. Found both RC and FC evap motors are good. I was only able to get resistance off two windings. The other read open. Also noticed the highest voltage reading I was able to get was 70vac to compressor. compressor(W11393142), crimp kit, Orion control(W11336586), access valves, sealed system tech will be needed."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range with burners not igniting. Upon arrival I found 2 of the front burner caps missing. I also found the unit to only have 1 oven rack installed I will need to inquire with the office as to whether this model only comes with 1 rack I am ordering the front caps (WPW10183368) x 2 and a oven rack (WPW10550642) just Incase. Office to R/S.; ordrng 2 WPW10183368 (cap-burner)s and 1 WPW10550642 (rack-oven)
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site to treplace control, overflow switch, pump and motor from previous diagnosis. Verified parts were needed. Replaced parts, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Meadowlakes, TX 78654
Cliff
Job Details: 01/19/2021
WASHER MAYTAG mvwb765fw1 Arrived on site to diagnose a washer lid is not draining. Tested unit and found wire disconnected from drain pump. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDFE104HWH0 "Arrived on site to inspect dishwasher for not starting, upon inspection found the latch not connecting correctly, replaced latch and found no change, bent left side hinge and door sat correctly. All functions returned. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for heating issues, upon inspection found the console intermittently working, replaced console and tested. All functions returned. Complete"
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/19/2021
RANGE WHIRLPOOL RF263LXTQ1 "Arrived on site to test unit for burner issues. Found all four burners not heating properly. Replaced all four infinite switches, tested unit, unit works good. Removed oven build and cover. Verified lamp socket is receiving proper voltage. Customer did not have a build to reinsert. Advised customer on how to replace bulb. Job complete."
Near Austin, TX 78756
Matthew
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for fridge temperature not cooling properly. Ran diagnostics and found thermistor readings out of range. Called tech line to verify. Thermistor readings at 12.6 k ohms, temp would be at 18-20 degrees. Tested in water and should have read 3k ohms @70 degrease . SR7729778401. Ordering replacement thermistor and control just in case. ; ordrng 2 W10316760 (thermistor)s and 1 WPW10746274 (cntrl-elec)"
Near New Braunfels, TX 78130
Richard
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 Arrived onsite for the refrigerator freezer section has frost build up. Removed ice build up and had to readjust the freezer door. It was not installed correctly. Freezer door has been adjusted and is now sealing. Complete
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Arrived on site to test unit for broken RC handle. Replaced handle, tested unit, unit works good. Job complete."
Near Austin, TX 78749
Brandon
Job Details: 01/19/2021
DRYER WHIRLPOOL WED5620HW0 "Arrived on site for customer complaint of unit not powering on, found power supply good, I disconnected UI wire harness and tested for power at control, power to UI tested good, I plugged UI back in, unit tested good. Customer has a venting issue, instructed customer to have vent cleaned, and if possible have handyman change position of wall vent to better align with dryer.
Near Driftwood, TX 78619
Robert
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WSR57R180M02 Arrived on job for complaints of refrigerator temperature. Removed the evaporator cover and found almost no frost pattern.; ordrng 1 W1013759 (DRYER ) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (compressor)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/19/2021
DRYER MAYTAG MED5500FW0 Arrived onsite for dryer taking multiple cycles to dry a load. Upon inspection I found the vent test kit showing bad ventilation or airflow restriction. I went around to the outside vent port and could not verify airflow. I advised the customer that they would need the vents serviced to clear any obstructions.
Near , TX 78681
David S
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for freezer not cooling. I inspected the unit and work area. I gained access to the evaporator and found a partial frost pattern. See so quick pic. I gained access to the compressor and tested voltage. I found 120v to the start device. I found .9 amp draw while the compressor was running. I homed out the compressor and found the winding within range. I put in my test start device and found no change in the cooling after several minuets. The fridge needs a sealed system repair. I am ordering the compressor, evaporator, and UV dryer. The office will reschedule when we have an eta on the parts. ; ordrng 1 2188823 (evaporator) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube)"
Near Jarrell, TX 76571
James
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site and found thermistor reading open. Installed new thermistor and tested. Unit tests good. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 01/19/2021
WASHER AMANA NTW4516FW3 "Arrived on site for washer making a banging sound durning cycle. Performed diagnostics mode and checked fault codes, no faults. Ran automatic test cycle and monitored operation. Inspected gearcase and clutch, no abnormal wear and tear. Performed manual test cycle and switch back and forth to agitation and spin. Found no mechanical failures. Called Whirlpool tech support and spoke with Andrew. Went over previous testing and rechecked insulation. All tested good, no water leaks detected. Sr#7729777501."