Arrived onsite for unit rattling between the evaporator cover and the fan shroud. Used pad between shroud and panel to stop rattling. Unit is functioning properly. Job complete

"Arrived onsite for unit not keeping vegetables fresh in crisper drawer. Customer stated she has tried adjusting temperature settings as well as humidity adjusters on drawers. She has not found a balance for greens to last. Called tech line as customer says this has been from day one. Refrigerator was replaced by whirlpool due to previous unit doing the same thing. Tech line stated that there are no dampers on the crisper drawers that will regulate additional air flow and now using glass, opposed to wire shelving, so air flow is decreased. Only recommendation is to stagger shelves to increase air circulation. Stated unit is functioning as designed. Steve SR7739942313. Job complete. No parts used"

"Arrived on site for no cool in fresh food section. At time of visit unit cooling correctly,ran error test FAE1 fan motor,at time of visit fan working. Ran diagnostics all thermistors passed,ran fan test multiple times fan running,ran heater test passed heater powered on,ran fan test checked air flow in all sections good. Exited diagnostics checked air flow good."

"Arrived onsite to replace gearcase, actuator and cam. Replaced parts and tested. Unit is now functioning properly. Job complete"

"Arrived on site for dishwasher not turning on, sometime it would just turn on by itself. Diagnostics has F2e1, f5e1, found wires loose at junction.. fixed and corrected. Control not responding, replaced control. Verified operation. Call complete. W11637583"

Arrived onsite for washer making excessive noise. I put the washer in diagnostics and no error codes present. I put the washer in a test cycle and the unit completed it with no issue and no noise present. Washer is operating as designed at time of service. I informed customer that there could have been a off balance load causing the noise to occur and advised him to not do excessive loads. No water leaks present at time of service. Call complete. No parts installed.Apt 266

"Arrived on site for unit runNInG in clEan mode? Found unit has f8e4, f9e2, . Runs drain pump and clean light flashes. Ran diagnostics. Pulled unit out. Found leak from tub. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"

"WRS331SDHM08 Arrived on site for door dents. Upon arrival, confirmed RC door dented (picture attached) Proceeded to replace LW10912313 dor fip and W11223753. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for refrigerator needing dampener. On arrival customer stated unit had t made ice and was intermittently shutting cooling down after a few days of running since last repair. Found compressor is randomly shutting down and also found ice maker has an E5 error code. Ordering ice maker and sealed system parts to finalize repairs. Ordering W11574734 compressor, W11598434 evap coil, WPW10143759 uv drier, W10913906 access valve, W11658802 ice maker. Office to reschedule once availability of parts is known. ; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11658802 (Ice maker)"

KRFC302ESS07 RG: Arrived on site for a refrigerator with a gasket issue per client. Further inspection found the rc right door gasket had a defect on it . Replaced part#w10830046

"Arrived on site to follow up on sealed system repair. I evacuated the system and disconnected the compressor. I ran nitrogen through the system and blew out oil and moisture that was in the lines, I could hear a bubbling in the evaporator. Blew out lines until the nitrogen was clean and free of oil and moisture. I installed a new dryer and compressor. I tested with 75 psi of nitrogen and found no leaks. I charged the system to spec. Started unit. Once compressor kicked on, it ran for about 3 minutes and the condenser to hot gas valve joint ruptured / split and leaked. I removed and replaced the condenser and evacuated remaining pressure. Repressurized to 75 psi and confirmed no leaks present. Charged to spec and ran system again. Found unit functioning properly. I watched the unit until I verified a good sized slab was building and the evap had a solid frost pattern. Unit working as designed at this time. Parts used - WP2313624, W11506635, W10843121, W11735041. Root cause of failure appears to be compressor failing and also pushing oil. Repair completed."

Arrived onsite for freezer light not working. Upon arrival I found the light to be working but the cover to be hanging with clips broken. I documented photos and the cover will need to be ordered for the repair to be completed. Ordering WPW10313917 Housing Lighting. Office to RS.; ordrng 1 WPW10313917 (Housing Lighting)

Arrived on site for refrigerator sensor and measurements. Across top middle and bottom its 35.5. With a doors its 35.75. Doors from corner to corner are 49.6. Distance between doors is .5 at top and .7 at bottom. Separated doors as much as possible. Now its .6 at top and .5 at bottom. Measure inside cabinet and the doors in and x shape and measurement were equal. This is all we able to do. As long as they do not bind it is normal call complete. Sr#7739891183

MVW7230HW0 RG: Arrived on site for a washer not adding enough water per client. Ran a service mode no error codes . Further inspection found oil under washer indicating a bad gear case also rotor had failed. Gear case and rotor will need to be installed as well as the slider and returning drawer just in case . No water leaks visible from water supply.; ordrng 1 W11260238 (Rotor) and 1 W11449841 (Gearcase)

Arrived on site for dryer not starting . Unit will power up but not tumble . Found sock stuck in blower housing . Removed item and dryer is now tumbling and heating properly . No parts used . Job complete

"Arrived on site for microwave not heating . Found diode shorted . Replaced diode W11256462. Heated water up couple time . Avg 120 ,within WP specs . Job complete"

"WOC54EC0HS04 Arrived to inspect microwave inverter issue. I verified the machine would give the inverter error and would not heat. The front lower vent was fully resting in the cabinetry and causing the upper outer sides to less inward, causing the interlock switches to malfunction and eventually damaging the inverter. Office to order interlocks and set service for two hours. Returning technician will need to install shims to correct installation position. ; ordrng 1 W11033422 (Interlock) and 1 Twohrs (Two hour service)"

"Arrived on site for washer repeating past error . Ran diagnostics got latch error code . Cleared code out and powered unit off . Ran calibration and diagnostics wash twice . All checked normal , no new faults found . Started couple quick washes , unit is filling and advancing in cycle . No water leaks detected. No parts used . Job complete"

"WRT311FZDZ02 Arrived to inspect freeze thaw cycles in the RC. The RC was 18 and -8 in the FC upon arrival and the compressor was running. I contacted the MFG tech line and advised of all prior repairs and current findings. All thermistors were re-tested via resistance and thermal camera and were well within tolerance. The tech discussed the possibility of the sealed system with me, but with the extreme low temperatures attained, it was an unlikely issue, as that would not be probable. The machine is operating as it is designed and no further adjustments or repairs can be made. The technician was aware that the customer does not want further service, as nothing can be repaired and has notated. No water connections to unit. SR# 7739411347"

"Arrived on site to inspect unit for error f8e4. Found switch failed. Replaced switch tested unit, found excessive suds but ran fine. Informed customer to not use pods and use less soap. Job complete. USED W11545764"

"Arrived on site to test unit for loosing power, customer stated that console will randomly cycle power a couple times a day, was able to witness it cycling power during service, do to software issues, replaced console and provided customer Wi-Fi team number so unit can be connected properly, unit is now running as designed, job complete installed W11296171"

On arrival verified complaint of unit runs and makes noise but no heat. On running cycle found buzz from magnetron but no arc sounds. ordering magnetron W11495561. Office to reschedule due to part availability ; ordrng 1 W11495561 (Magnetron)

Arrived on site to inspect unit for clanking noise. Upon closer inspection found left panel severely dented causing basket to hit cavity. Will need to order left panel. Office to reschedule ; ordrng 1 W11352995 (Panel)

"Arrived on site to inspect unit for not heating. Upon closer inspection found unit heating but had zero air flow. Showed customer paper test and with vent paper was not held at all, removed vent paper was held by 10 percent of vent holes. Informed customer to have vents professionally cleaned. Job complete. NO PARTS USED."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Plugged in and unit immediately tripped breaker twice in a row. Spoke to GC and was advised bad outlet or breaker. Unit worked when removing ground strap. Incoming voltage waiver signed. Job complete. Installed w11321472 and bake w10779716"

"Arrived on site to inspect unit for not heating. Upon closer inspection found mag over heating. Replaced mag, tested unit, unit is running as intended. Job complete. Used W11578959"

Part was damaged . Reordering door gasket W10917313. Return set 9/25. ; ordrng 1 W10917313 (Gasket)

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight and twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

On arrival verified complaint of off balance basket. Attempted to replace basket. On removal of old basket identified gearcase is damaged and not allowing new basket to seat correctly. Installed basket but unable to reattach lid due to basket is lodge up higher on the shaft. Spoke to customer and service SW and laid lid on top and sercured equipment inside unit. Ordering gearcase w11454372 and tub ring W11550886 for return. Rescheduled for 9/24; ordrng 1 W11454372 (Gearcase) and 1 W11550886 (Tub ring)

Arrived on site for poor venting . Found Dampner not opening . Found foil tape obstructing proper opening . Adjusted vent cover and removed excess tape . Dampner is opening and closing properly . Otr is venting better . No parts installed. Job complete .

Arrived on site for refrigerator needing sealed system repair. On arrival found no dye or leak around drier but I did find dye com8ng out of lock ring attachment on condenser coil. Removed lock and added a new sleeve then pulled vac and recharged system with 5.75oz of r134a. Tested unit and found no leaks and even frost patterns. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived onsite for dishwasher door with no retention. Upon arrival I pulled the dishwasher out and found the right hand spring came out of place. I re attached the spring and unit door is now opening and closing as how it was designed. The door no longer falls down and spring is staying in place. No water leaks present at time of service. Call complete. No parts installed.

"Arrived on site to test unit for uneven heating, tested unit found front right burner orfice clogged causing uneven gas flow, cleared and tested, unit is now functioning as designed, job complete no parts installed"

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I measured the FC temp and recorded -3 degrees. I gained access to the ice maker and found that the ice maker sensor was damaged and hanging out of place. I verified that the valve is ok and not an issue with the water supply. I replaced the ice maker and the unit will start producing ice within 48hr. No water leaks observed during service. W10873791"

"Arrived on site to test unit for no power. Upon arrival customer stated ever since they moved in unit has had no power. Confirmed issue. Outlet is wired correctly and has proper voltage. Took voltage at the filter board and found L1-N only reading 6V. Checked L1-Chassis found it reading 120V. Took N-Chassis and found it reading 120V. Contacted SW. Per SW filter board would need to be replaced. Will need to order part for return visit. After installing filter board recommend testing unit at a different outlet, if everything checks out then test unit with its own dedicated outlet. Ordering parts, no parts installed, rescheduled for 09/27.; schdld next appmnt for 9/27 FRI !"

"Arrived on site to install previously diagnosed and ordered part. I installed the new latch and unit is now locking properly, however on a test cycle, the unit will fail to agitate or spin. I checked the harness and the harness is good. I also checked the motor windings and they test good as well but motor will not run. I verified that the motor is receiving voltage. I am ordering the stator clutch and slider and capacitor. W10734521 W11195971 W10754448 W11033573. I am scheduling for 9/24. No water leaks observed during service. ; ordrng 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11033573 (Line filter)"

"Arrived on site to test unit for noise. Upon arrival customer stated when he starts a cycle it starts to hum and vibrate loudly. Also beeps and flashes the LED. Ran a diagnostic cycle, when drain pump kicked on customer stated that was the noise. Drain pump was vibrating louder than usual but that was due to no water in the unit and pump not primed. After water entered the unit and ran a full diagnostic cycle the drain pump engaged and sounded normal. Inspected drain pan and found sudsy water causing float switch to trip and not allow a cycle to be completed. Removed water and tested, unit is now running as designed. Explained to customer the importance of not using too much soap. Advised to switch to liquid soap in order to be able to customize the amount of soap going into the unit depending on the load sizes and soil levels. Also explained the importance of running hot water before starting a cycle. No leaks detected, no parts installed, job complete."

Arrived on site to install previously diagnosed and ordered parts. I reset the unit and was able to open the door. I replaced the latch and tested the unit. The unit operating as designed. No water leaks observed during service. W11565030

"Arrived on site for unit not defrosting. Ran diagnostic defraot themristor reading open,replaced main control ran diagnostic test thermistor reading good,replaced themristor just in case thermistor issue,ran diagnostics thermistor reading good,ran heater test passed heater powered on. Used w11742389,wpw10384183; used 1 Wpw10384183 (Thermistor) from stock"

"Arrived on site for not dispensing water. Adjusted tubing,tested water dispenser unit working as designed. No parts used"

"On arrival verified complaint of noise. Watched video from customer and identified splutch screech. On inspection found splutch cut into the shield as nut was loose. Belt was slightly worn and shield was cut. No sign of damage or leaking from gearcase. Replaced cam, belt, and shield. Unit is now working correctly. Job complete installed w10721967, wpw10006384 belt, and w11409708 shield."

On arrival verified complaint of noise. Per previous diag checked fan and found blade was touching shroud. Unit no longer makes noise. Adjusted fan blade and reinstalled unit. Makes slight fan noise now. Uninstalled and noise goes away. Noise sounds like normal noise. Spoke to TL for customer satisfaction complaint 7739937818. Unit is now installed and working. Job complete installed w11662648

Arrived on site for washer not turning on. On arrival found no power at outlet. Found drain pump at 20 ohms and no breaks in harness. Found motor windings at 4.9 ohms(cw/ccw). Found 20amp gfci breaker outside had tripped towards the end of the cycle. Reset breaker and found properly polarized 123vac at outlet. Replaced both controls w11675701 and w11627413. During washer cycle test I found amp draw never exceeded 8amps. Explained to customer how sensitive the gfci breakers are with rapid amp change in some appliances and to use unit to help train breaker to handle amp change. Unit works as designed with no leaks call complete

"Arrived onsite for unit shutting down after 25 min. Customer states cycles that take typically 1hr or more are quitting after about 25 minutes. The unit will tone as if cycle complete but does not spin the cloths out. Ran diagnostics and only code is for overloaded. Ran an auto test and rapid wash and had no issues and unable to duplicate the issue. Due to intermittency replaced main control. Customer called back that again the unit quit; toned, drained the water and turned off. Walked customer through diagnostics and only error was F2E1 stuck key. Called Tech line Jonathan SR#7739941354. Tech had no explanation other than the unit is responding as if it lost power. Will need service management assistance in screening call. Office to schedule ; O-emld tckt"

Arrived on I site for microwave with intermittent failing surface light functionality. On arrival confirmed failure and found control relay stuck. Replaced control and found unit working as designed. Call complete

"Arrived on site to test unit for not cooling. On arrival customer showed me deli UI harness was cut. Read disclaimer to customer before servicing and warned customer of strings of failure with particular model. Customer stated he will need to reconsider and will be calling us back if wishing to proceed with servicing. No service provided, no fee collected."

Arrived on site. Moisture on top of gasket sent pictures to tech support sr tech support need to replace brackets will also replace gasket and possibly slides. Sr#7739935228; ordrng 1 WPW10330991 (Bracket) and 1 WPW10330993 (Bracket) and 1 W11658402 (Slides)

Arrived on site to install previously diagnosed and ordered parts per previous tech. Installed all parts that were needed W11219115 W11178227 W10752187 W11550891 W11449841 W10754448 W10734521 W11568797 W11551646 WP8533928 W11260238 W11027980 W11195971 however upon testing we observed that the valve is becoming stuck open. I am ordering a valve W11165546 and 2-man job. Office to schedule return service. ; ordrng 1 W11165546 (Valve) and 1 CNOTE (2-Man)

"-3 fc 35 rc. KRFF577KPS02 Arrived to inspect ice production issues. I found the machine T -3 in the FC and 35 in the RC. No gapping was found around the ice maker housing and the ice bin gasket had a better than average seal. The leveling legs were not set and the machine was tilted forward, one inch farther out at the top, than the bottom and causing the crisper drawer to constantly roll out. I corrected the chassis positioning and the RC doors required squaring and leveling. The ice maker error code test showed an E5, but no water was found in the ice mold, denoting the E5 error was, in error due to no water entering during attempted harvest modes and the control not seeing the expected temperature rise from the water fill. I found the inlet tube heater was not fully pressed into place and corrected. I tested the thermistor with a thermocouple and thermal camera, finding it within 1/2 a degree of measured and in excellent condition. I re-installed the ice maker and tested. The fill retuned and the machine operated as normal. I completed the service by power cycling the machine and verifying the error code had cleared. No leaks observed during service."

"Arrived on site for microwave not heating or turning on. On arrival confirmed failure and found interlocks, fuse, and cap and diode failing. Replaced w11256462, w10850446,w11707984(2x), w11551761, and w11551558. Tested microwave and found it working as designed. Call complete"

Arrived on site for fridge making noise . Customer had Video of noise . Found ice had built up around evap fan motor . Looks like valve was weeping and spilling over fill tube . Customer has also had issues with not dispensing water . Ordering valve and filter housing . No parts installed . Return set for 9/23 ; ordrng 1 W11645245 (Valve) and 1 W11162042 (Filter housing)

"Arrived on site for fridge having cooling issues . Ran temp checks ,fz 1, fresh 39 . No signs of frost . Ran diagnostics and found dampner only opening half the time it was cycling . Replaced dampner WPW10594330. Dampner functioning properly. No water leaks detected at time of service . Job complete"

Arrived on site for dishwasher door not latching. Found latch had failed . Replaced latch WPW10653840. Unit is now starting to. No water leaks detected at time of service. Job complete

Arrived on site for for washer not starting cycle . Ran diagnostics and lactch would click couple times and not start . Unit would stop test cycle . Replaced latch W11513248. Re ran test wash . All checked normal. No water leaks detected at time of service. Job complete.

Arrived on site for water filling issues. Found unit stuck in drain mode . Ran diagnostics got pressure sensor switch and control error codes . Replaced control board W11607637 . Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at time of service . Job complete .

Arrived on site for washer vibration no error codes . Found slider collar has slipped position . Replaced slider W10734521. Didnt find any oil on slider . Ran diagnostics all checked normal. All checked normal. . No water leaks detected at time of service . Job complete

"Arrived on site for no cool fridge . Unit is just buzzing . Both sections room temp. Compressor pulling 4.9 amps . Replaced start device WPW10197428. No change in amp draw. Ordering compressor,evap, service port, uv drier , nitrogen,r600. Weigh 3hrs . No water leaks detected. Call to set return ; ordrng 1 W11598434 (Evap) and 1 W11574734 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 Nitrogen and 1 R600kit and 1 Weigh3hrs"

"Arrived on site for a washing machine. That is making abnormal sounds. Inspected unit and work area. The customer advised that the unit is making worse sounds than before. She showed me a video of the cam grinding. I disassembled the unit and confirmed that the cam was stripping. But I went to replace the gearcase, I found the washplate was seized onto the driveshaft. I had to break the washplate off to remove it. I went ahead and replaced the gear case, wash plate, cam, and actuator. I tested the unit and found the unit working and operating as designed. Call complete. W10721967, W11510461, W11481722, and W11449840."

Arrived on its for washer not completing cycles. Found wire to motor broken and repaired it. Tested washer and found it working as designed. With no leaks. Call complete

Arrived on site and replaced previously diagnosed bake(W11182108) and broil(W10856603) elements and control(W11707168). Removed ground from terminal and heated to 500?. Reconnected ground and advised customer to allow unit to run for 2hrs. Job complete.

Arrived on site to inspect unit for not draining. Upon closer inspection Foyund drain failed. Will need to order and return. Office to reschedule. NO PARTS USED ; ordrng 1 8283457 (Drain)

Arrived on site to test unit for humming noise. Unable to replicate but customer provided video and noise appears to be coming from stirrer. Ordering parts and office to reschedule. ; ordrng 1 W11658672 (Stirrer motor)

"Arrived on site to replace both elements with redesigned elements to combat nuisance tripping. Replaced both elements, set unit to broil 500 for 30 minutes, then set unit to bake 450 for 30 minutes. Unit is running as intended. Job complete. USED W11182108 W10856603"

"Arrived on site to replace both elements with improved elements to combat nuisance tripping of units. Replaced both elements, set unit to broil 500 for 30 minutes, then switched unit to bake 450 for 30 minutes. Unit is running as intended. Job complete. USED W11182108 W10856603"

"Arrived on site to install wifi Module. Customer said unit wasn't heating properly either. Installed wifi Module and power cycles, as well as reseated all control connectors. Tested unit and verified unit was hitting set temps properly. Unit now working as designed. Parts used - W11165979."

"Arrived on site to diagnose washer that is grinding / not starting. Tested unit and found when starting the washplate spins instead of the basket, indicating shifter is not changing cam position. Can also had belt marks all on it, so belt was slipping. Replaced cam and actuator. Tested unit and verified it properly starts a cycle and does not stop. Repair completed. Parts used -W10721967, W11481722."

"Arrived on site to inspect washer spinning out of balance and also water wont stop coming into the basket. Upon initial inspection, I found that the suspension was very worn. I can conclude that suspension had been worn by the weight of the basket filling all the way to the top with water from a faulty valve. I replaced the suspension and the inlet valve. I leveled and tested the unit and the unit is operating as designed. No water leaks observed during service. W11396716 W11220230."

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I took temperature of RC and FC and ice box and all temperatures are good. I checked the icebox fan and valve and both tested good with no issues. Ice bin had a nearly full bucket of ice. At this time unit is operating as designed and customer will monitor and contact whirlpool if in need of further service. No parts installed and no water leaks observed during service."

"Arrived on site. Unable to open freezer door,freezer door frozen shut,per customer ice would build up on freezer floor diagnosed unit would need a new drain extension which is causing freezer door to be frozen shut. Ordering drain extension will also order brackets in case needed. Customer requesting sooner service ; ordrng 1 W11668672 (Bracket) and 1 W11745092 (Extension)"

"Arrived on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging. Replaced sump assembly(W11613479), un it is now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for leaking. Found drain hose is ripped causing leak. Also found cam and belt need replaced. Ordering parts and scheduled for 09/24. ; ordrng 1 W11244231 (Drain hose assembly) and 1 WPW10006384 (Belt)

Appliance is in unit 714. Arrived on site to test unit for not completing wash cycles. Found voltage to unit was correct. Replaced control and console board with no improvement. Upon further inspection found l1 wires were not twisted together in wire but causing voltage drops. Secured wiring and unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for insulation hanging. Adjusted insulation and unit working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site for a washing machine that is still not completing cycles. Inspected unit and worst area. I am because summer advised that since the previous repair, the unit started acting up again. I ran the unit three diagnostics and found an F3 E2 (pressure system fault), F8 E1 (long fill), and F9 E1 (long drain) error codes. I checked the pressure hose and did not find any kinks or tears in the pressure hose itself. I blew through the pressure hose from the control and found no blockage inside of the tub. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11626074."

"On arrival verified complaint of broken harness. Replaced FC door per previous diag. When testing for leaks found water fittings leaking replaced and unit is no longer leaking, job complete installed lw11202405, 2x wp2300868, and 2x wp4373559"

"Arrived on site to test unit for dispenser issues. Upon arrival customer stated she cannot close the dispenser. Inspected and found locking clip has broken off. Replaced dispenser (W11705151) and tested unit, unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaint of unit leaking water. Ran ice maker and confirmed no leaks at fill or in ice maker, frost pattern is good and no defrost issues or drain issues. Unable to find a leak at this time. Reconfirmed with maintenance and still no leak. Job complete no parts installed."

"Arrived on site to test unit for not tumbling. Upon arrival unit was installed and not accessible. Customer signed damage waiver. Removed unit from cavity and gained access to the inside of the unit, tested all sensors and fuses, found thermal fuse reading open. Will need to order thermal fuse. Tech to double check and make sure vents are clear before leaving service call. Ordering part, no parts installed, office to reschedule. ; ordrng 1 WP35001087 (Thermal fuse)"

"Arrived on site to diagnose washer that had leaked during last cycle. Customer had mentioned they had water in the softener cap as well. Tested valves and found the cold valve would not shut off. Once it was on it stayed on, even if cycle was cancelled and also disabled in diagnostics. I removed the valve and replaced. Tested and verified all working as designed. Repair completed with no leaks present. Parts used - W11210463."

"Arrived on site for cooling issue. Checked freezer temp reading 22? removed compressor cover found incorrect compressor installed,previous company installed a R134a compressor for a R600 unit,did not replace drier and modified the tubing. Removed compressor installed correct compressor,drier and modified tubing,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11574734,wpw10143759,w11506635"

"Arrived on site to replace previously diagnosed parts. Unit is thawed out, inspected drain tube, no restrictions. Inspected slides, found them not pulling the door tight causing air leak. Replaced slides (W11658402) and tested, FC door now shutting and sealing properly. Unit is now functioning as designed, advised builder to monitor and if issue returns to give a call to the office. No leaks detected, job complete."

"Arrived on site to follow up on sealed system repair. Tapped system and found no pressure on high side. Removed access pipe from compressor and also found no pressure present. I was able to remove the compressor and dryer, and also cut out and put a sleeve where the lok ring for the condenser is. I reinstalled my dryer, and prepped the compressor for reinstall. Before brazing my compressor tubing I pumped some nitrogen through the high side, and a blob of oil and refrigerant blew out the suction line. Sent pictures and called into tech line, SR7739930464. Tech line sending unit up for product review, unit is brand new and issue was present from day one as well as oil did have a slightly brown color. Customer advised on process for product review. Reassembled unit. Parts used - W11736670, W11506635, WPW10143759."

Arrived on site to diagnose oven throwing F8E0 error for fan speed. Tested unit and found fan not spinning and just humming. Removed oven and fond rear panel bent into the blower. Straightened out rear panel and replaced blower. Straightened panels and tested. Verified unit working as designed. Parts used - W11598119.

Arrived on site to inspect dryer not heating. Upon further inspection found that the hi limit thermostat was open. I replaced the thermostat and tested the operating temperature. I observed that the operating thermostat is faulty causing the dryer to run too hot. I replaced the operating thermostat as well. Unit is operating as designed now. 279816

"Arrived onsite to inspect range Edith error code F3E0. Upon feather inspection, I found that the temp sensor was shorted. I replaced the temperature sensor and reset the unit to clear the error code. I tested the unit and the unit is operating as designed. WPW10181986 no gas leaks observed during service."

Arrived on site to inspect dishwasher making noise while opening and closing door. Upon further inspection found that the pads were a bit worn I replaced the friction pads and unit door is opening and closing quietly. Unit is operating as designed. No water leaks observed during service. WP8268961

"Arrived on site for no cool in fresh food section. Found evaporator heavily incased in ice,ran diagnostics heater powered on,ran fan test passed. Diagnosed defective controls,replaced main control and ui ran diagnostics all test passed. Used w11518204,w11558182"

"WMH31017HS09 Arrived on site for microwave not heating. Upon arrival, tested unit and found unit running but will not produce heat. Proceeded to replace W11256462 diode. Tested unit and now unit is functioning as designed."

Arrived on site for washer making a loud noise when spinning. On arrival confirmed noise and found drain hose banging against back wall of washer. Found noise removed and unit works as designed. No parts installed Call complete

Arrived on site for washer not staying balance and stopping cycles. On arrival confirmed failure and found f0E9 in diagnostics. Found unit was loaded with an off balance load of laundry and I instructed customer on loading methods and which materials to mix for best weight distribution. Found washer works as designed. Call complete

"Arrived on site for dishwasher showing f8e4 error. Also found f9e2. Removed lower panel. Confirmed water in tray. Found water leaking from water inlet. Found it was not properly tightened to valve. Tightened and completed diagnsotics. Unit working as designed, replace float switch as precaution. Call complete"

"Arrived on site for refrigerator not cooling, worked for about a day but then went to room temp. Freezer and ref sides both at 70f. Compressor pulls 0.5 amps. Pressure at -19 and 120. Removed filter drier and high side coming out of cabinet, isolated. Pressured at 250. Does not hold. Used soap bubbled to confirm my welds are true. Internal leak in cabinet. Called tech line. Gave sr#7739933088. Advised customer they will be contacted within 5 business days."

Arrived on site for refrigerator building up moisture. Found right side refrigerator door gasket is not sealing. Used heat gun to reform gasket. Verified operation. Call complete.

Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that the unit was making abnormal noises and then stopped cooling all together. I plugged it in and found the compressor running but the evaporator fan not running. I went ahead and replaced the evaporator fan and tested the unit. I found the unit cooling and operating as designed. Call complete. WPW10464673.

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer stated that the refrigerator seems to cool off and on and when it is not cooling, it is making a clicking sound. They advised that usually after a few hours, the unit will start cooling again, but they are having issues with things staying frozen in the freezer section. I checked temperature in the freezer and found it at 8?F. I let my temperature gauge sit in there for 10 minutes and found temperatures rise to 13?. I gained access to the compressor area and found the compressor extremely hot to touch and found the return line coming from the condenser was burning hot. I took an amp draw off the compressor and found it pulling .578 A I am ordering a compressor, dryer, and access valve for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve)"

"Arrived on site for refrigerator not making ice. On arrival found ice maker had ice in tray but test 130 wouldnt rotate tray around. Replaced ice maker and found same results. Found 12dc not present during testes and am ordering W11574766 triton ui, W11664342 hv control rescheduled customer for 09/24/24; ordrng 1 W11574766 (Triton) and 1 W11664342 (Hv control)"

"Arrived on site for front burners burning so high that it started burning the knob. Customer also says back burners are fluctuating. Flame is good and working. Tested operation and all burner flames are blue. Front right has orange but that is due to stuff stuck on burner cap that it is burning off. Working as designed, knob got melted because pan used is too large for front burners. It pushed heat toward knob. Working as designed. Called tech line to verify. Sent pictures. Sr#7739928273. They transferred to safety to replace knobs. They agreed with authorization #. w1c9cs1wpl1. Reset for thurs pm. Customer thinks it has design flaw. Referred to customer service. ; ordrng 4 W11366438 (Knob)s"

"Arrived on site for dishwasher not cleaning. Not draining. Diagnsotics shows F6E4, f8e2. Unit activated drain pump but did not drain water. Checked drain hose and it was clear. Removed drain pump and found parts of upper rack stuck and broke the blades, replaced drain pump. Unit completed diagnsotics with no errors. Ordering parts for upper rack that are gone causes it to fail. Reset for sat; ordrng 2 WP8565925 (Stop track.)s and 1 WPW10491331 (Lower spray arm) and 1 WPW10448645 (Upper spray arm.) and 1 WPW10250160 (Clip) and 1 WPW10195840 (Positioner)"

"Arrived on site for dryer not turning on. Confirmed unit does not respond to power button. Removed junction. Found no power coming into unit. Breaker was tripped. Reset. Getting 252, 126v, and 0v from n-g. Verified operation. Dryer pushing out heat now. Working as normal. Customer said it did one load before breaker tripped. Upon inspection found rear panel was caved in and could be too close to wires and cause short. Ordering rear panel and bring heater in case. Office will call to schedule when part arrives. ; ordrng 1 W10634729 (Panel)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure and the defrost bimetal failure, I removed and replaced the compressor, access valve, UV dye drier and evap harness w/bimetal. I evacuated the system outdoors and cleared the system with Nitrogen. Removed and replaced the compressor, access valve and dye drier and performed a push/pull test. Vacuumed the system down to -30/0psi. Removed and replaced the evaporator harness with bimetal and then installed 53g of R600 refrigerant and tested. Unit is beginning to cool and operate as designed. Other than the typical water leaking from defrosting the unit, I observed no water leaks during service, job completed. W11566892, W11506635, WPW10143759, W11736670"