Service History 103 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Georgetown, TX 78626

Gerry C

Job Details: 12/30/2022

"Arrived to inspect crack in cooktop. I found a fracture within the surface that did not have an impact point. I contacted the MFG, tech Butch. File #7735394356 and advised of my findings. The MFG tech had me send pictures and I was advised to go ahead and instal the replacement. I removed and replaced the top and tested. Operational test good."

We serviced a

WHIRLPOOL WASHER

Model Wtw6120hw2

Near Liberty Hill, TX 78642

Gerry C

Job Details: 12/30/2022

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the belt, cam and suspension rods and recalibrated the unit. All functions returned to normal and the unit passed all tests. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Georgetown, TX 78633

Gerry C

Job Details: 12/30/2022

"MVW7232HW0 Arrived to inspect noise. I found the wash plate was loose, but the center shaft had excessive endplay. I removed and replaced the gear case assembly and slider and re-calibrated. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Austin, TX 78702

Kimo

Job Details: 12/30/2022

Arrived on site fr a washer the is filling very slowly and the hot water is not forking. Upon inspection I found that the water at the wall worked fine bth hit and cold taps had adequate pressure. Upon further inspection I found taht the water inlet valves where clogged. I replace the valves and tested unit and found unit operating as designed. Job complete. N leaks at this time.

We serviced a

WHIRLPOOL RANGE

Model WCG55US0HS00

Near Austin, TX 78724

Kimo

Job Details: 12/30/2022

Arrived onsite for a cooktop that smells of gas . Upon arrival I found that the unit had a small leak at the regulator. Due to a loose fitting. I tighten up the fitting and found that the leak stop I tried the unit and found unit operating as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Austin, TX 78758

David S

Job Details: 12/30/2022

Arrived on site for washing machine being stuck in a drain. I held down the start/cancel button until the cycle canceled. I entered diagnostics and found no fault codes. I ran a calibration and a diagnostics cycle. I found the unit working as designed. With no leaks at this time. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78746

Wesley

Job Details: 12/30/2022

Arrived onsite and found unit operating with intermittently freezing water line. Adjusted temperature to prevent repeat freezing. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL OVEN

Model KODT107ESS04

Near West Lake Hills, TX 78746

Wesley

Job Details: 12/30/2022

"Arrived onsite for irregular operation concerns with the lights staying on and the lower oven not working. While onsite tested for failures. No error codes. Ovens upper and lower preheat properly, and the lights are operating as designed. Advised customer on findings. No actionable failure at time of service. Customer had reset unit the day prior at breaker. Advised customer that resetting the unit appeared to have corrected a control logic glitch. Unit is operating as designed at time of service."

We serviced a

MAYTAG DRYER

Model MED8000AG0

Near Austin, TX 78746

Wesley

Job Details: 12/30/2022

Arrived onsite to follow up on a concern with the lint trap housing. Customer had corrected the issue with a modification. Advised that lint trap and housing could be replaced. Customer not interested in repair cost to benefit. No charge CB status.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Kyle, TX 78640

Scott

Job Details: 12/30/2022

Arrived on site for dishwasher door issue . Found door flopping open . Hinge pads had broken . Replaced pads . Door is functioning properly. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Niederwald, TX 78640

Scott

Job Details: 12/30/2022

"Arrived on site ,replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78731

Luis

Job Details: 12/30/2022

"Arrived on site for no cool. Odd noise from compressor compartment,removed cover compressor making odd noise and slight hissing noise,low side pressure reading -20 added service port added nitrogen to system found hissing noise from compressor compartment with compressor off,checked tubing and weld connections found leak at cap tube adjusted tubing found broken cap tube called tech support sent pictures to tech support per tech support unit is unrepairable and information being sent to product review. Sr#7735388795"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near Georgetown, TX 78628

Lou

Job Details: 12/30/2022

"Arrived on site to inspect dishwasher not draining properly, not heating and tripping the breaker. Upon further inspection, I found a fork resting on the heating element. Removed the fork and removed the drain filter and found it badly clogged with debris. I cleaned the filter and placed it back in its space. I placed the unit in diagnostics showing no error codes and tested. While testing, I placed my multimeter on the L1 (black wire) at the terminal box and monitored amp draw to the components. I found all components within amp draw range and the element is getting 7-9amps during wash & drying cycles. Customer advised they have a filtration system on the home. I found the dispenser door broken and wont stay closed. I am ordering the dispenser and scheduled return service . I made recommendations for use and care, as well as, detergent and rinse use. Recommended the customer clean the unit as well. No water leaks observed during service.; ordrng 1 W10861000 (Dispenser)"

We serviced a

WHIRLPOOL OVEN

Model KEBC107KSS04

Near Austin, TX 78756

Kimo

Job Details: 12/30/2022

Arrive on site for a wall oven that is bent/ sagging. Upon arrival I found that the door was sagging and would not close properly upon further inspection I found that the sprigs in the hinges were collapsed I would the customer to replace the hinges customer agreed and I installed the hinges and tested the door and found that the door no longer sags and will close properly but upon further inspection and testing I found that the latch was not working as well I and ordering the latch. ordrng 1 WPW10195934 (Latch)

We serviced a

WHIRLPOOL WASHER

Model MVWB725BW0

Near Austin, TX 78750

Vincent

Job Details: 12/30/2022

"Arrived on site for washer, inspected unit and work area. Customers. Complaint was washer not draining. Entered diagnostics and found stored error code F71. Ran a diagnostics test and found that the colt water was not coming on and it skipped steps in diagnostics. Did a manual test on unit and tested all valves and noting came on except for hot. Inspected the bearings and saw no leaks of failure bearing. No leaks where observed during service. ordrng 1 W10853723 (Valve)"

We serviced a

WHIRLPOOL OVEN

Model RBD305PRB00

Near Lampasas, TX 76550

Tyler

Job Details: 12/30/2022

Arrived on site for wall oven not allowing any display function.upon arrival confirmed complaint. Not stable power to unit and ui registering input but no display would appear. Upon further testing I found main control failing. # WV3VHF for sending control to whirlpool for a rebuild.Will need office to reschedule once board has been rebuilt.; ordrng 1 ControlRebuild (Control rebuild)

We serviced a

GE DISHWASHER

Model GDT645SSN3SS

Near Niederwald, TX 78640

Leonardo

Job Details: 12/30/2022

Arrived on site to test unit for not heating. Test unit and heating element test good. Found bad control and fuse harness. ordrng 1 WD21X25699 (Control board) and 1 WD21X27402 (Tod harness)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Temple, TX 76502

Jonathan M

Job Details: 12/30/2022

Arrived on site for a washing machine that is flashing an F7 E2 (MCU overheating) error code. Inspected unit and work area. The customer advised that the washer had begun to start making buzzing sounds when it was attempting to spin but would not actually spin and then finally has been starting to do absolutely nothing. I spun the basket by hand and found it spun freely. Removed the top cover and checked all electrical connections. Found all electrical connections good and no split wires. Checked resistance on the motor windings off of the J6 connector and found all resistance readings measuring 12.5 to 12.6 ohms of resistance indicating the motor was still good. Attempted to run test number seven for the motor and found the control clicking repeatedly but not spinning the basket. Im ordering a Control for repair and will return with the rotor and stater. ordrng 1 W11322905 (ACU)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Kyle, TX 78640

Scott

Job Details: 12/30/2022

"Arrived on site for washer not spinning load out . Customer also mentioned making a lot of noise during agitating and spin cycles . Ran diagnostics,confirmed noises . Found oil leaking from gearcase .No water leaks detected at time of service. ; ordrng 1 W10752283 (Wash plate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Manor, TX 78653

Matthew

Job Details: 12/30/2022

Arrived onsite for dishwasher not washing properly. Upon arrival inspected unit. Ran diagnostics and found stored error code for faulty wash motor. Ran test and confirmed wash motor failed. Will need to replace wash motor. Office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Austin, TX 78725

Joe Z

Job Details: 12/30/2022

Arrived onsite for making loud noise. Upon arrival ran diagnostics and there are no saved error codes. Ran components test and found when unit agitates there is a clicking sound. Found failed slider. Slider is missing retaining ring. Need to replace slider.

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Austin, TX 78729

David S

Job Details: 12/30/2022

Arrived on site for dryer not heating. I inspected the unit and work area. I tested the dryer and found it igniting but burning out immediately. I gained access to the gas line and found good pressure from the line. I gained a access to the burner assembly and found the coils receiving good voltage. I found the coils not opening properly. I tried taping on the coils and found no change I am ordering a new burner assembly to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11652257 (Burner assembly) and 1 WPW10185981 (Timer)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Braunfels, TX 78130

Kevin

Job Details: 12/30/2022

Arrived on site and inspected washer and found valve has broke and control board got wet. Control board is just clicking will not enter a diagnostic cycle and will not show any operation. need to bring back control board and replace valve at the same time; ordrng 1 W11170319 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Austin, TX 78717

Kimo

Job Details: 12/30/2022

Arrived on site for a refrigerator that is leaking on the inside upon arrival I found that there was no one home. I contacted the customer and he informed me that he was currently out of town. And that he try reschedule for Wednesday. Office to reschedule ; O-emld tckt

We serviced a

LG DRYER

Model DLEX4270V

Near Hutto, TX 78634

Cliff

Job Details: 12/30/2022

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating. T-fuse will need to be replaced to complete repairs. Return date set for 1/4.; ordrng 1 6931EL3002M (T-fuse)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Harker Heights, TX 76548

David Z

Job Details: 12/30/2022

"Arrived on site to diagnose dryer that is continuously not starting and shutting off during cycles. Customer advised me unit has been worked on numerous times, had boards and a refurbished console installed before. Customer showed me they had a hard time getting it to power on, and it has cut off during cycles several times. Based on observations and no trouble codes, recommend we replace the console/control/harness in 1 repair. Unit is also making extra noise from rollers when running and needs rollers replaced. Tested source voltage and found good incoming voltage and polarity with no drops. Requesting autho for control, console, rollers, harness. Office to schedule with approval from ext warranty. ; ordrng 1 W11310055 (Harness) and 4 WPW10314173 (Rollers)s, states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW0

Near Austin, TX 78745

Matthew

Job Details: 12/30/2022

Arrived onsite to replace UI. Upon unboxing for IU does not have encoder control . Need to order W11481117. Office to reschedule. ; ordrng 1 W11481117 (Control UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78724

Cliff

Job Details: 12/30/2022

Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found unknown alloy of metal used during manufacturing for Yoder loop. Metal overheats to quickly like aluminum but is magnetic and sparks when heated. Lok rings will be needed to repair unit properly. Office to set return appointment for 2 hours. ; ordrng 1 Lokringkit (Lokring kit)

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Pflugerville, TX 78660

Cliff

Job Details: 12/30/2022

"Arrived on site to diagnose a washer that is not cycling properly. Found control misregistering balance of loads, dispenser leaking, and rotor and stator making unusual noise and malfunctioning. All 4 parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11322878 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78737

Luis

Job Details: 12/30/2022

"Arrived on site for no ice. Ran diagnostics optics passed,ice box fan passed,ran error test E2 error ran harvest test failed diagnosed a defective icemaker. Ordering a new icemaker. ; ordrng 1 W11579560 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Kyle, TX 78640

Luis

Job Details: 12/30/2022

"Arrived on site. Found handles bowed in,removed one handle installed new handle same issue,found liner bowed in causing issue ordering new door. ; ordrng 1 LW10798950 (Fresh food door) and 2 W10631993 (Handle)s"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Dale, TX 78616

Joe Z

Job Details: 12/30/2022

"Arrived onsite for water leaking from valve. Upon arrival, after supply is turned off. Restored water supply to unit and began spewing water from valve. Need to replace valve. Replaced valve and when testing unit found that control is not responding. Test control and am getting 123V to control. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11498797 (Control)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

Lou

Job Details: 12/30/2022

"Arrived on site to inspect wall oven door glass broken. Upon further inspection, I found the oven door was good. Customer advised that the builder had replaced the door, but since doing a cleaning cycle on the unit, the microwave interior light does not work and its not heating properly. I opened the microwave door and found the light does not come on. Using a cup of water, I measured the temp in the cup and got 78 degrees. I placed the cup inside the microwave and tested for one minute on high setting. I tested the water temp after one minute and it read 123 degrees. I tested temps in the oven and they were good. I am ordering the microwave bulb, main control, inverter board, magnetron and LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. ; ordrng 1 W10886919 (Lamp) and 1 W11325786 (Microwave control) and 1 W11578579 (Inverter) and 1 W11578959 (Magnetron) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 12/30/2022

Arrived on site to test unit for not able to adjust RC temp and reading of 55 degrees. Found RC actual temp was 37 and fc temp was 0.3 degrees set to 0. Recommend replacing UI and control. Ordering secondary control as a precautionary labeled Control2. Replaced RC thermistor and placed in warm water with no change. Disconnected and cycled power. Then placed same thermistor in glass of ice with no change. Office to reschedule. ; ordrng 1 W10798004 (UI) and 1 WPW10200659 (Control) and 1 WP2318054 (Control 2)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Kyle, TX 78640

Luis

Job Details: 12/30/2022

"Arrived on site for cooling complaint. Found evaporator cover heavily incased in ice,ran diagnostics thermistors passed,ran heater cycle heater not powering on,diagnosed unit will need new controls and harness will order parts will also order heater in case needed. Advised customer to defrost unit before return visit advised customer on laying towels down to cover water when defrosting unit. ; ordrng 1 W11558182 (Main control) and 1 W11518204 (Ui control) and 1 W11581973 (Harness) and 1 W11546610 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lorena, TX 76655

Jonathan M

Job Details: 12/30/2022

Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. The customer advised that his ice is also melting out of the door and he is noticing items in the freezer starting to slowly thaw. Found the unit attempting to cool but the evaporator fan not running. Ran service test number three on the evaporator fan motor and found the motor not running at all. Removed the back cover and did not find any evidence of a defrost issue yet but the unit will need a new evaporator fan for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11578030 (Evaporator fan assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Lorena, TX 76655

Jonathan M

Job Details: 12/30/2022

Arrived on site for a refrigerator that is freezing up. Inspected unit and work area. The customer advised that they have a defrost issue in the freezer section and that they had another company come out to months ago to address this and it is done this sense. They advised they had unplugged the refrigerator on Sunday and had plugged it in two days ago and everything seems to be cooling off probably. Ran the unit through diagnostics and was unable to get the heater to come on. Gained access to the freezer evaporator and checked resistance from the freezer harness plug through the diodes and heater. Found the heater registering 25.9 ohms of resistance. Went ahead and replaced the evaporator thermistor and went to replace the control but found the control set with me was the wrong part. Ordering the correct control and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11203924 (Control)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Austin, TX 78703

Kimo

Job Details: 12/30/2022

Arrived on site for a washer that has a broken water inlet valve. Upon inspection I found that the water inlet valves had burnt and sprayed the control with water and cleaned it to short itself out. I well end to return with the valve and an new control to complete call. I am ordering the control office to reschedule.; ordrng 1 W11498797 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS03

Near Austin, TX 78733

Wesley

Job Details: 12/30/2022

Arrived onsite and determined that the door liner was integrally compromised and there was cracking and must be replaced to repair the door. Ordering door frame and 20amp fuse to complete. ; ordrng 1 WP8303556 (Door frame) and 1 WP4375321 (Gibson)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Austin, TX 78660

Kimo

Job Details: 12/30/2022

Arrived on site for a dishwasher that has a rusting upper dish rack. Upon arrival I found that the upper rack was rusting. I attempted to replace the new rack was not the parts intended I will need to order the correct parts to complete the call. I am ordering W10909088. Upper rack . Office to reschedule. ; ordrng 1 W10909088 (Upper dish rack)

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Lakeway, TX 78734

David S

Job Details: 12/30/2022

Arrived on site for front load washing leaking water into the basket. I inspected the valves and found the hot water valve dripping. I removed and installed a new one. I found the vale at the wall was restricted. I advised the customer to clear the valve at the wall. Customer paid in full with check #6605.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manor, TX 78653

Matthew

Job Details: 12/30/2022

Arrived onsite to replace control board. Replaced board and tested. All components are functioning however noticed that no cold water was entering the unit. Removed supply hoses and found no cold water from source. Notified customer that the unit is functioning but will not complete a cycle unless the cold water supply is corrected. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS2

Near Austin, TX 78731

David S

Job Details: 12/30/2022

Arrived on site for micr light not turning on when the door is opened. I inspected the unit and work area. I found the interlock switches intermittently failing. I installed new switches. I reassembled the unit and tested it. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Georgetown, TX 78633

Lou

Job Details: 12/30/2022

"Arrived on site to inspect washer making noises and shaking badly. Upon further inspection, I pushed down on the basket and found the suspension rods were bad. I raised the top lid and found the tub ring was damaged and the actual tub is cracked (photos).I unplugged the unit and turned the water off at the wall for safety and at the customers request. No water leaks observed during service, job completed."

We serviced a

KENMORE WASHER

Model 110.269445

Near Georgetown, TX 78633

Lou

Job Details: 12/30/2022

"Arrived on site to inspect washer leaking water. Upon further inspection, I removed the outer section of the panel and tested the unit in a normal wash. The basket filled approximately 3/4 full and began to agitate. I found no signs of a leak. I advanced the timer to spin and inspected the drain and hoses and again found no signs of a leak. I did find that at the back of the unit on the wall where there was a place on the baseboards where it was clean and on both sides of the clean area there was lint. I suspect the drain pipe might have possibly leaked or overflowed. I retested the unit three more times and it continued to operate as designed with no leaks. I recommended the customer monitor the unit and if possible to get a video of the leakage and contact our office if it does leak again. No water leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Braunfels, TX 78130

Kevin

Job Details: 12/30/2022

"Arrived on site and found from L1 to Neutral is showing 120V, but L2 to neutral has no power. Bent power cords outwards and it is now making good contact in outlet and dryer is heating. If issue continues recommended to homeowner that outlet be corrected. Confirmed airflow is good with airflow meter, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near New Braunfels, TX 78130

Kevin

Job Details: 12/30/2022

"Arrived on site and found purple wire to left side infinite switches insulation is damaged make contact with cabinet wall and tripped breaker. After fixing wiring Function has returned to range but cooktop hot light is always on on control board. Reported to safety team 7735349047"

We serviced a

LG DRYER

Model DLE4801W

Near Kyle, TX 78640

Scott

Job Details: 12/30/2022

"Arrived on site for dryer tumbling but not heating . Found high limit thermostat had blown . Replaced tsat and vacuumed out dryer . Unit is heating normally. Recommended customer clean and change out flapper caps outside and make sure hose doesnt get pinched shut . Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW7000XW0

Near Austin, TX 78750

Vincent

Job Details: 12/30/2022

"Arrived on site for washer, inspected unit and work area, customers complaint was unit not operating correctly. Entered diagnostics and found stored error codes F5E2, F6E1. Ran a diagnostics cycle and the water valve was making loud noises and found the housing dispenser build up with corrosion and lever arm broken. Explained to customer that it would need a new UI and dispenser in order to fix. No leaks where observed.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTPQ3

Near Austin, TX 78736

Leonardo

Job Details: 12/30/2022

Arrived on site to test unit for unit not having power. Test unit and found white wire at junction disconnected. Secured connection test unit and unit test good job complete.

We serviced a

KENMORE OVEN

Model 790.488339

Near Austin, TX 78748

Leonardo

Job Details: 12/30/2022

Arrived on site to test unit for bake not working. Test unit and found and bake element. Replaced element. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AS1

Near Buda, TX 78610

Leonardo

Job Details: 12/30/2022

Arrived on site to test unit for oven no heating. Test unit and unit pre heating to 350?. Turned oven on and off and unit igniting every time. Couldnt duplicate the problem

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM5

Near Kyle, TX 78640

Leonardo

Job Details: 12/30/2022

Arrived on site to test unit for unit not washing. Test unit and found and wash motor and broken heating element.m and bad control board.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near Austin, TX 78746

Wesley

Job Details: 12/30/2022

Arrived onsite and repaired unit by replacing the power cord. Verified function. Unit is now operating as designed

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Red Rock, TX 78662

Joe Z

Job Details: 12/30/2022

Arrived onsite for no power. Upon arrival test polarity and is correct. Console is not responding. Removed console to inspect and test voltage from control to console. Am getting 120 to control. Customer stated that after storm the unit would no longer operate.Getting 3v to console. Need to replace console and control. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lockhart, TX 78644

Joe Z

Job Details: 12/30/2022

Arrived onsite for unit not heating. Upon arrival test polarity and is good. Checked vent airflow and passed. Removed rear panel to test heating circuit. Found open cut off switch. Test element and thermal fuse and are good. Need to replace cut off. Replaced cut off switch and test unit. Watched element cycle several times. Unit is now heating correctly. Job complete.

We serviced a

GE REFRIGERATOR

Model GSS25IYNRHFS

Near Georgetown, TX 78633

Lou

Job Details: 12/30/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the intermittent issue o f the water not dispensing and not making ice, I installed the filter bypass and found the water turned off at the wall. Turned the water on and tested the water dispenser and it is operating as designed. Removed the bypass and placed the filter back in and retested and it continues to operate as designed. I tested voltage to the RFID board at the main control and got 13.69VDC. I recommended the customer leave the bypass installed and monitor the unit. Advised to contact our office if the unit continued to intermittently malfunction and at that time, I would recommend replacing the filter head and RFID board. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Georgetown, TX 78633

Lou

Job Details: 12/30/2022

"Arrived on site to inspect refrigerator ice maker producing slowly. Upon further inspection, I found ice cubes wedged in the tray and not allowing the tines to complete a harvest. Also found the full tube chute full of ice. I removed the ice maker assembly and we so over the ice in the chute and didnt find any debris clogging the chute. I advised the customer due to the ice getting wedged in the tray and the chute filling with ice, the ice maker and dual valve would need to be replaced as the valve is weeping causing the water to drip into the chute and create the ice build up. I removed and replaced the valve and ice maker and tested. Unit is operating as designed. No water leaks observed during service. I cycled power to,the unit to reset controls. Job completed."

We serviced a

WHIRLPOOL WASHER

Model 110.2110201

Near Little River-Academy, TX 76554

Jonathan M

Job Details: 12/30/2022

"Arrived on site for a washing machine that is not locking the lid. Inspected unit and work area. The customer also stated that the unit is seemingly leaking water into the drum when not in use. I did confirm both issues and found the lid lock trying to lock but not able to. I asked the customer if they wanted to deal with both issues at the same time and the customer advised that they did not want to work on the water issue at this time. They asked for us to just continue forward with a lid lock assembly at this juncture. Replace the lid lock assembly and tested the unit. The unit began to work as designed. Call complete."

We serviced a

KITCHENAID RANGE

Model KEBS107SSS02

Near Georgetown, TX 78626

Gerry C

Job Details: 12/30/2022

"Arrived to inspect heating issue. The customer had attempted to use the unit after prior service and it would not heat fully to 400?F. I found the main control, specifically the bake element relay, had failed and required replacement. I removed and replaced the control and tested and all functions resumed with normal heating and cycling of all elements

We serviced a

KENMORE WASHER

Model 110.2513241

Near Georgetown, TX 78626

Gerry C

Job Details: 12/30/2022

"110.25132412 Arrived to inspect noise during spin. I found the unit had slightly excessive chassis movement during spin and I removed the wash plate and inspected the drive hub. All six screws required tightening and after the repair, the basket movement, independent from the tub, was lessened. I found no signs of gear case failure or other issues and re-calibrated the machine. Opera test good, no leaks observed during service.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Nolanville, TX 76559

Tyler

Job Details: 12/30/2022

Arrived on site for wall oven not heating correctly. Upon arrival confirmed customers complaint with unit but found no errors in diagnostics. Upon further inspection I found the ui had been set to Celsius causing temps display not to go over 177 on bake and 280 on broil. Was able to reset ui to Fahrenheit and retested both ovens. Found unit heating as designed. Call complete

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near New Braunfels, TX 78132

Andrew

Job Details: 12/30/2022

Arrived on site to test unit for too rack falling on right side. Found track/rail welds broke. Installed both left and right side tracks. Unit working as designed. Ran full diagnostic cycle and no signs of leaks.

We serviced a

SAMSUNG DRYER

Model DV42H5200EPAC

Near Austin, TX 78749

Matthew

Job Details: 12/30/2022

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found all components functioning other than heating. Disassembled and inspected. Found failed heating element. Replaced element and tested. Unit is now heating and functioning properly. Job complete .

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Kingsbury, TX 78638

Andrew

Job Details: 12/30/2022

"Arrived on site to test unit for not completing cycles. Found failed gearcase. Recommend replacing gearcase, splutch, belt and actuator. Customer stated she would be purchasing new unit.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Austin, TX 78724

Matthew

Job Details: 12/30/2022

"Arrived onsite for cracked cooktop. Upon arrival inspected unit. Took pictures and submitted for review. Inspected underneath cooktop and found imperfection was on the surface and not through the glass. After review, unit was determined to have surface scratch. Did ensure customer understood process of stem clean and functions. Unit is functioning properly. Job complete"

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Luling, TX 78648

Andrew

Job Details: 12/30/2022

"Arrived on site to test unit for f0e1(internal board failure) and f5e1(door switch issue). Unit does not have a door switch. . Advised customer to contact dealer for further assistance. Job complete. SR#7735391481"

We serviced a

JENN-AIR MICROWAVE

Model JMC8130DDS

Near Georgetown, TX 78633

Lou

Job Details: 12/30/2022

"Arrived on site to inspect microwave not working. Upon further inspection, I found the unit pulled out and I removed the top panel to gain access to the interior of the unit. I removed the fuse and tested and it was good. Placed the fuse back in its space and plugged the unit in and tested. Unit is operating as designed. Customer advised they did a cleaning cycle on their oven and thats when the unit stopped working. I advised the customer that the microwave got too hot and the sensor detected the heat and wouldnt allow the unit to come on. No repairs needed at this time. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Georgetown, TX 78633

Gerry C

Job Details: 12/30/2022

"Arrived to inspect no ice. I found the wiring at the lower hinge area had failed and required repair. I tested the unit and the ice maker attempted to work, but it made a banging twice before engaging. I advised the customer to contact us if the issue persisted and returned later in the day to instal a replacement ice maker, due to it failing during the day. Operational test good, no leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Austin, TX 78754

Kimo

Job Details: 12/30/2022

Arrive on site for a washer that is no longer responding to any wash Selections. Upon testing I found that the drain pump was good along with the harness. I did find that the control was reserving power but still would not operate which means that the control has an Internal failure. installed new control and tested unit and found unit operating as designed customer Job complete

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near San Marcos, TX 78666

Scott

Job Details: 12/30/2022

"Arrived on site for dead oven . Checked both thermal fuses, both checked normal. Checked and double checked with SW . No power is coming into unit . Customer will need to check cord connection or breaker . Job complete .C-NOTE"

We serviced a

MAYTAG DRYER

Model MED8630HW0

Near Austin, TX 78746

Wesley

Job Details: 12/30/2022

Arrived onsite and determined cause of squealing noise was locked pulley wheel. Completed repair. All checks good. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Lockhart, TX 78644

Joe Z

Job Details: 12/30/2022

Arrived onsite for Leaking Water from Behind . Upon arrival customer stated that water was spraying out from valve after the freezing temperatures. Inspected unit and found cracked valve and control shorted due to being drenched in water. Need to replace control and valve. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8FTEXSB01

Near Austin, TX 78747

Luis

Job Details: 12/30/2022

"Arrived on site. Installed part prev tech ordered,powered unit on compressor powered on.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78664

Vincent

Job Details: 12/30/2022

"Arrived on site for range, inspected unit and work area. Customer complaint was lower panel was lose. Found that it was missing the lower 2 screws. Replace the missing screws and unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78729

David S

Job Details: 12/30/2022

"Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I range a diagnostics cycle and found the unit filling with water , the wash motor coming on, and the heating element turning on and heating. I spoke to the customer about the unit having a plastic tub and because plastic does retain heat like stainless steel the unit wont dry as well. I recommend running the unit on normal, with heat dry and high temp wash selected and to run the hot water at the sink before turning the dishwasher on. The unit is operating as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lakeway, TX 78734

David S

Job Details: 12/30/2022

Arrived on site for washing machine not starting. I inspected the unit and work area. I found the capacitor out of range. I replaced the capacitor and tested the unit. It is now working as designed. Job complete.

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Austin, TX 78731

David S

Job Details: 12/30/2022

Arrived on site for the dryer showing clean vent error code. I inspected the unit and work area. I used my vent tester while the unit was connected to the exit or vent and is showed poor air flow. When I removed the dryer from the exterior vent I retested the dryer and found air flow drastically improved. Indicating the exterior vent has some kind of restriction or the exterior vent is not opening. The exterior vent needs to be inspected to ensure it has proper air flow for the dryer. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Robinson, TX 76706

Jonathan M

Job Details: 12/30/2022

Arrived on site for a dishwasher that is still not draining. Inspected unit and work area. Did confirm that the dishwasher drain was low. Went ahead and replaced the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Killeen, TX 76549

David Z

Job Details: 12/30/2022

"Arrived on site to diagnose dryer that customer says is not fully heating clothes. On arrival customer let me know that it feels like it's heating, just not very hot. On inspection of the unit, I found the eco boost was enabled on their default cycle. Advised customer on making sure eco boost is off when running the unit for best heating. I disabled eco boost and adjusted temp on unit and ran. Verified with customer present rhe unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Killeen, TX 76549

David Z

Job Details: 12/30/2022

"Arrived on site to diagnose refrigerator making noise and also freezing items. On arrival customer showed me that some items on the 2nd shelf and 1st will freeze sometimes. I found items were touching the back wall, creating cold pockets. Advised customer they can not block the shelves, or items will freeze. Customer showed me a video of a noisy grinding. Traced to damper making the noise. Replaced damper and verified unit working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Georgetown, TX 78628

Lou

Job Details: 12/30/2022

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately at start, I could hear a noise coming from the back of the unit. I removed the back panel and retested and found the the noise coming from the blower wheel. I removed the lint chute assembly and found where the blower wheel is rubbing on the chute. I adjusted the chute and retested and unit is operating as designed. No lint observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Georgetown, TX 78633

Lou

Job Details: 12/30/2022

"Arrived on site to inspect dryer error codes. Upon further e, I placed the unit in diagnostics showing error code F4E3-poor airflow. Cleared the code and using my vent test kit, I tested the airflow to the unit. The first 2 tests failed (photos). I checked the vent that goes outside and its a direct shot from the unit to outside and it is clear. I pulled the unit out and remove the vent tube at the back of the unit and found a large amount of lint inside. Removed the lint and using my borescope, I scoped the vent pipe inside the unit and the vent going outside and both are clear (photos). I re-installed the vent tube to the unit and retested and unit vent test passed (photo). I advised the customer of my testing and findings and adjustments. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near New Braunfels, TX 78132

Kevin

Job Details: 12/30/2022

"Arrived on site and replaced tub and heater diagnosed by previous technician, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near New Braunfels, TX 78130

Kevin

Job Details: 12/30/2022

"Arrived on site and found saved error E5 on test 56, ran test 57 and icemaker cycled properly, Replaced it anyway due to possible ice tray thermistor failure. Cycled power to refrigerator at breaker to clear error code. After replacing icemaker ran test 57, test 45, 36, and 15 and they all passed, job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near New Braunfels, TX 78130

Kevin

Job Details: 12/30/2022

"Arrived on site and found dryer is getting power, display is on but control board just clicks when a cycle is started. Replaced control and dryer is Working and heating properly, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Austin, TX 78726

Vincent

Job Details: 12/30/2022

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was gas leak detected at the gas line to the copper fitting. Used my bubble detector and found leak on the line. I tried to tighten up the gas line but unsuccessful. It was still leaking. Left gas turn off and explained to customer that its a installation issue and they would have to contact the installers."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Austin, TX 78726

Vincent

Job Details: 12/30/2022

"Arrived on site for dryer taking to long to dry, inspected unit and work area. Tested unit and had poor air flow. Advised customer to get maintenance from her apartment complex to take a look at the vent. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Austin, TX 78750

Vincent

Job Details: 12/30/2022

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer would leave white residue after wash. Entered diagnostics and found error code F0E5. Called techline and spoke to Scott SR#7735394741 and explained to him about what the customer was experiencing. Scott advised to informed customer to turn up the concentration level up to use less detergent. Unit is operating as designed at this time and no leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Austin, TX 78749

Luis

Job Details: 12/30/2022

"Arrived on site for door seal issues. Found defective right side fresh food door gasket,replaced defective gasket,remolded seal checked door seal good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Austin, TX 78737

Luis

Job Details: 12/30/2022

"Arrived on site for no water or ice. Diagnosed a frozen water tank,added sealer to gaps between fan scroll and air tower,defrosted lines tested water dispenser passed,ran harvest test passed,ran fill test passed."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Hutto, TX 78634

Cliff

Job Details: 12/30/2022

Arrived on site to diagnose a washer that is not draining. Found drain pump clogged and cleared drain of all debris. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

GE WASHER

Model GTW465ASNW

Near Austin, TX 78741

Matthew

Job Details: 12/30/2022

Arrived onsite for washer filling and then not progressing correctly. Upon arrival inspected unit. Ran test and all components are functioning. Ran normal cycle and found that delay soak was selected. Turned selection off and tested. Found unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Killeen, TX 76549

David Z

Job Details: 12/30/2022

"Arrived on site for washer throwing F4E1 error. Examined unit and followed service guide for error. Found resistance on heater is within spec, however the connector was barely seated in the control. I fully seated the connector and tested the unit. Found unit is running on cold wash, however no hot line is installed. Advised customer to get a new hot water line installed to unit to ensure proper operation, and to follow up if issue returns with a functional hot water line. If issue returns, control should be replaced, but as of testing time there are no errors popping up. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Killeen, TX 76543

David Z

Job Details: 12/30/2022

Arrived on site to diagnose refrigerator that is not cooling. Customer advised me unit said cooling off. Found cooling was disabled from the user interface. Turned cooling back on and verified compressor came on and unit had cooling return. Advised customer on how to turn cooling on and off. Unit working as designed at this time. Call complete.

We serviced a

MAYTAG DRYER

Model MED7230HC0

Near Killeen, TX 76542

David Z

Job Details: 12/30/2022

Arrived on site to diagnose undeveloped dryer that is wobbling when used. Customer advised installers never installed leveling feet on the unit and it's now rocking. Installed leveling feet and leveled unit. Verified its working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harker Heights, TX 76548

David Z

Job Details: 12/30/2022

"Arrived on site to diagnose dryer that is no longer heating, but took multiple cycles to dry prior. Examined unit and found the cutoff open, thermal fuse open as well. Replaced both parts and tested. Also found a bra wire in the heating element, causing it to ground. After testing verified unit working as designed. Unit is also not venting well, restricted airflow due to clogged vents. Advised unit is now working, but vents must be cleaned or issue will repeat. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near San Marcos, TX 78666

Kevin

Job Details: 12/30/2022

"Arrived on site and inspected refrigerator and found evaporator is frosted over, took pictures. Found ground wire to heating element is loose inside plastic connector, took picture. After resetting connection put refrigerator into a defrost using diagnostic cycle And took another picture of element heating. Recommended to homeowner that refrigerator be unplugged for two days to allow all ice to melt in freezer. Refrigerator should be operating normally after this, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Austin, TX 78728

Vincent

Job Details: 12/30/2022

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor, installed new pre cooler, access valve, dye drier and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 5.5oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Austin, TX 78744

Matthew

Job Details: 12/30/2022

"Arrived onsite for washer giving long fill error code. Upon arrival inspected unit. Tested and confirmed code. Cleared code and tested. Found hot Valve making noise when energized. Removed supply hoses and checked pressure, pressure is good. Replaced hot valve . Ran test again and no noise. Ran test cycle and unit is functioning properly. No leaks present at this time. Job complete."