Service History 103 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78717

Paul

Job Details: 05/02/2023

Arrived onsite for a washer to possibly replaced previous diagnosed parts. The unit is stacked and will require two men. To remove. Office to RS.; O-emld tckt

We serviced a

AMANA DISHWASHER

Model ADB1700ADS3

Near Austin, TX 78739

Leonardo

Job Details: 05/02/2023

Arrived on site to test unit for unit leaking. Found unit leaking from diverted motor.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Leander, TX 78641

Paul

Job Details: 05/02/2023

Arrived onsite for a cooktop with abnormal colored flames. I tested the cooktop and found the flames normal height and burning baby blue in color. The cooktop is working as designed. The customer showed me a video and the flames were all orange in color. I asked the customer if they use a humidifier and they confirmed they do at times. I explained that this would cause the color flames they were seeing. I explained that when it does it again to open the back door for a few minutes and it will go away. The customer stated the right grate will slide to the right of the cooktop and will not stay in place when moving pots or pans on the grate. I found the grate warped and not staying in place. The grate will need to be replaced. Ordering W11204009 grate kit. ordrng 1 W11204009 (Grate kit)

We serviced a

WHIRLPOOL WASHER

Model MHW3505FW0

Near Cedar Park, TX 78613

Paul

Job Details: 05/02/2023

Arrived onsite for a washer that is leaking after the bellow was replaced. I ran diagnostics and found it leaking when filling with water. I found the hose attaching to the nozzle at the bellow not all the way on. I corrected the hose and tested again. There were no other water leaks present. I found the spring on the front bellow clamp broken and the clamp needs to be replaced. Ordering the clamp.; ordrng 1 W11266654 (Clamp)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Belton, TX 76513

Tyler

Job Details: 05/02/2023

"Arrived on site for refrigerator not making ice properly. Upon arrival confirmed complaint and found ice formation showing over filling. Found ice maker is getting stuck mid harvest, and not shutting water off when needed. Also found air leak through ice door seperator causing ice formation under bucket. Rescheduled customer to complete repairs with new W11189145 ice door separator, and w11557001 ice maker.; ordrng 1 W11189145 (Ice door separator)"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Taylor, TX 76574

Vincent

Job Details: 05/02/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was error code F7E5. Entered diagnostic and verified the error code F7E5. I then ran a diagnostic cycle and unit got to step 17-18 and it would not do anything . Tilted unit backwards and found water leaking from gearcase shaft. Unit is going to need a new gear case slider, clutch, Washplate, lower harness and will return with pre-diagnosed parts. Reschedule for 05/11/23. ORDER AUTHORIZATION ; ordrng 1 W10734521 (Slider) and 1 W11409746 (Lower harness) and 1 Washplateremovaltool (Washplate removal tool) and 1 OrderAutho (Order Autho)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Elgin, TX 78621

Vincent

Job Details: 05/02/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not cooling round that the unit had frost build up on the evaporator cover indicating that the defrost is not working. Im ordering the defrost heater and returning with the control to replace both. I advice the customer that some parts are not available at the moment and can take longer than usual to get them. I advised customer to defrost the refrigerator and plug it back in after defrosting to get them by in the meantime. Customer will have to defrost the refrigerator for 24hrs before our return date. No leaks where observed during service. ; ordrng 1 W11650660 (Heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78750

Paul

Job Details: 05/02/2023

Arrived onsite for a dishwasher with an unresponsive console and the machine is not starting. I found out that the unit does work but the normal cycle selection on the console will not respond. The console will need to be replaced. Ordering W11622500 console. Office to RS.; ordrng 1 W11622500 (Console)

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Austin, TX 78758

Paul

Job Details: 05/02/2023

Arrived onsite for a cooktop that made a pop while the tenant was cooking and now it wont power on. I found no DC voltage out of the module to the UI. I replaced the module again and programmed it to 23. I tested the unit and found it working as designed. I found a thermal crack in the cooktop and it will need to be replaced. Parts is still under manufacture warranty. Ordering WPW10396824 cooktop. Office to RS.; ordrng 1 WPW10396824 (Cooktop)

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Austin, TX 78733

Matthew

Job Details: 05/02/2023

Arrived onsite for unit right rear burner not igniting. Unit was sparking but not igniting. Replaced burner head but did not change. Unit appears to be grounding incorrectly. Ordering Right rear orifice holder. Office to reschedule ; ordrng 1 W11319747 (Right rear orifice holder)

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HL11

Near Austin, TX 78746

Matthew

Job Details: 05/02/2023

"Arrived on site for lower drawer, double drawer refrigerator, issue. Lower drawer is sticking to the cabinet. When pulled the gasket is pulled from position. Adhesive seems to be making the door stick to the liner frame. Customer has tried cleaning the surface. Recommend ordering gasket and bringing adhesive remover such as goo gone. Ordering gasket for return. Office to reschedule. ; ordrng 1 W11568947 (Lower door gasket) and 2 W11360665 (Top/bottom gasket)s and 2 W11579578 (Short door gasket)s and 1 Adhesiveremover (Adhesive remover)"

We serviced a

WHIRLPOOL DRYER

Model GGW9250PW3

Near Kyle, TX 78640

Kevin

Job Details: 05/02/2023

Arrived on site and found belt is also broken he will need to be ordered; ordrng 1 661570V (Belt) and 1 279782 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78747

Luis

Job Details: 05/02/2023

"Arrived on site for not dispensing ice. Tested ice dispenser motor not powering on,checked solenoid no power also,removed housing checked wire connections and harness good can hear clicking from the relays on the main control. Replaced main control same issue,good voltage out of control. Checked power at freezer liner harness no power checked connections in compressor compartment good,called tech support per tech support issue with wiring in liner wall job info being sent to product review team; used 1 W11566851 ( ) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near New Braunfels, TX 78130

Andrey

Job Details: 05/02/2023

"Arrived on site to test unit for rattling noise, customer stated that the noise is present when fan turn on and off, tested found it coming from damper opening and closing, stated to customer that is normal operation, also stated that metal rack needs to be removed from unit if it is not being used to prevent accidental arcing out, job complete"

We serviced a

ROPER REFRIGERATOR

Model RS25AGXNQ00CB

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/02/2023

Arrived on site for refrigerator needing previously diagnosed fan blade. Upon arrival confirmed complaint and found condenser motor had fully failed along with blade. Found new motor came with additional spare blade and I installed new condenser motor kit. Found unit working as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/02/2023

"Arrived on site for washer showing f9e1 in ser mode. Upon arrival confirmed complaint and found F9e1,f7e1, & f8e2 in diagnostics as well as error codes showing up because terminal connection for power supply were improperly connected and not polarized properly. Found drain motor still failing after fixing wiring o terminal block. Replaced it then retested unit. Found no leaks and dishwasher working as designed with no failures. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Waco, TX 76708

Jonathan M

Job Details: 05/02/2023

refrigerator that is making abnormal sounds. Inspected unit and work area. Confirm the customer complaint via video and found what sounded like the compressor running and refrigerant going through the refrigerant lines. Unplug the unit and plugged it back in to get the unit into diagnostics. While the unit was unplugged and the refrigerator compressor had stopped, started hearing the screeching sounds coming from the top of the refrigerator, indicating refrigerant going into the evaporator. Found no evidence of any defrost issues of any kind and the customer advised that the unit is working just fine. Ran the unit through multiple stages of testing and did hear the refrigerant coming through the evaporator making slight groaning sound. I did advise the customer that this is normal operation and that they have nothing to worry about. The unit is working as designed. Call complete."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Austin, TX 78737

Kevin

Job Details: 05/02/2023

"Arrived on site and found oven install spacer kit was not used by installation team. When door is closed bottom of hinge is making contact with cabinet and will not close properly due to lack of spacing. Informed homeowner to contact builder this should be redone correctly it is not an operational issue it is an installation issue, job complete"

We serviced a

UNKNOWN VENTHOOD

Model UXB1170KYS

Near Briarcliff, TX 78738

Leonardo

Job Details: 05/02/2023

Arrived on site to test unit for filter not coming off. Test unit and found damaged filter. Filter not cover under warranty. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Pflugerville, TX 78660

Wesley

Job Details: 05/02/2023

Arrived onsite for unit operating without producing ice. Found icemaker in off position and had never been turned on. Verified water and cycled icemaker. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Pflugerville, TX 78660

Wesley

Job Details: 05/02/2023

Arrived onsite and found unit operating with ice in the fill cup and some on the spout causing splatter. Cleared the fill cup and spout to correct the issue. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Pflugerville, TX 78660

Wesley

Job Details: 05/02/2023

Arrived onsite and found motor shorted. Replaced motor and coupling. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78753

Wesley

Job Details: 05/02/2023

Arrived onsite and repaired unit by replacing sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Leander, TX 78641

Maurice R

Job Details: 05/02/2023

Arrived onsite for previously diagnosed parts. Installed the gasket and thermal pads to the door. No gas leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Andice, TX 78628

Maurice R

Job Details: 05/02/2023

Arrived onsite for a dishwasher leaking. On inspection did see evidence on the floor of a water leak. I ran the unit in diagnostics mode and while it was running a took pics of underneath the unit showing there was no leaks. It never leaked the whole diagnostic cycle. No water detected during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Manor, TX 78653

Kimo

Job Details: 05/02/2023

Arrived onsite for a refrigerator with a dent in the freezer door. Upon arrival I found that the freezer door was damaged. I replace it along with the nameplate.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Elgin, TX 78621

Kimo

Job Details: 05/02/2023

Arrived onsite for a range that tripped the brakes. Upon inspection I found that this was caused by the bake element touching the back of the chassis I adjusted the chassis so that the element was no longer touching it and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Elgin, TX 78621

Kimo

Job Details: 05/02/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new LR ORIFICE HOLDER and manifold and tested the unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Jarrell, TX 76537

David Z

Job Details: 05/02/2023

Arrived on site to diagnose microwave making an abnormal sound. Customer said the noise sounded almost like a card in wheel spokes. With customer present i tested the unit several times and could not recreate any abnormal noises.i checked the vent tunnels going to the blower and found the tech sheet wrapper was puffed out in the plastic packing where it looks like air was being pulled into it. I removed this and retested and still didn't hear any more noise. Advised customer to follow up with video if noise returns. CAll complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Jarrell, TX 76537

David Z

Job Details: 05/02/2023

"Arrived on site to diagnose range that is not heating at all. Control powers on, but no elements are working and oven doesn't heat. Tested voltage at junction block and found L2 only has 20v present. Advised to contact builder to resolve wiring issue at outlet. No repair needed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, TX 76537

David Z

Job Details: 05/02/2023

"Arrived on site to diagnose dishwasher with rust on rack. Found upper rack had peeling coating on rack, and metal underneath rusted. Replaced upper rack and verified proper function. Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, TX 78633

Gerry C

Job Details: 05/02/2023

"KRFF507HPS04 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the RC door and transferred all parts. I tested the unit and it operated as designed. The door alignment issue was corrected. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, TX 78739

Luis

Job Details: 05/02/2023

Arrived on site. Found noise while dispensing water adjusted water flow noise no longer present found doors uneven adjusted hinge

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Marcos, TX 78666

Andrew

Job Details: 05/02/2023

"Arrived on site to test unit for filling with water randomly. Found no high drain loop was installed causing water and food to backfill from sink/disposal. Installed high drain loop, unit completed diagnostics with no issues. All components engaged properly. Unit is now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near San Marcos, TX 78666

Andrew

Job Details: 05/02/2023

Arrived on site to test unit for not drying properly. Found lint blocking air flow. Advised customer to have maintenance clear venting to allow proper air flow. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Bertram, TX 78605

Maurice R

Job Details: 05/02/2023

"Arrived onsite for refrigerator not cooling. On interior the customer had unplugged the unit. I replugged the unit in and the compressor tried to start and shut off after 15 seconds. Tested the voltage at the start device in it was 120vac. I installed a new start devices and the compressor came on and stayed on, the unit was cooling down when I left. Informed the customer it will be 24 hours before you put any items into the refrigerator. No water leaks detected during inspection."

We serviced a

WHIRLPOOL DRYER

Model MED6630HC2

Near Bertram, TX 78605

Maurice R

Job Details: 05/02/2023

Arrived onsite for dent on top of dryer. Installed the new top on the unit.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hutto, TX 78634

Vincent

Job Details: 05/02/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stayed running for like 12hrs on spinning. Tested unit and found a bad capacitor and also the control. Replaced both unit and tested unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Taylor, TX 76574

Vincent

Job Details: 05/02/2023

"Arrived on site for range, inspected unit and work area. Customers complaint was oven not heating. Confirmed unit not heating. Pulled unit out and found to test voltage and Inspected the connections on the terminal block and found L1 lose and caused the harness connection to get burnt. I repaired the harness and replaced the block terminal. I tested unit and found it operating as designed. Job completed. ; used 1 WPW10245259 ( Block-term) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Seguin, TX 78155

Andrey

Job Details: 05/02/2023

"Arrived on site to test unit for squeaking and squealing noise during spin, customer played video noise is not a squeal but a loud rattle, inspected under unit, did not find issues with gear case but, motor cover lost one of its screw causing it to rattle against the gear case, secured with a slightly bigger screw to ensure it wont fall out again, tested with no load and then customer put a load and ran a drain spin cycle, unit is now running as designed, no leaks detected job complete"

We serviced a

AMANA FREEZER

Model ASI2175GRS07

Near Seguin, TX 78155

Andrey

Job Details: 05/02/2023

"Arrived onsite to replace previously diagnosed control box, thermistor and heater harness assembly, replaced parts and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Seguin, TX 78155

Andrey

Job Details: 05/02/2023

"Arrived on site to test unit for not washing dishes, tested unit found one sump lock was broken off causing water to leak on the motor and short is out, replaced sump and motor assembly and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Morgan, TX 76671

Jonathan M

Job Details: 05/02/2023

"Arrived on site for a washing machine. That is not filling up properly. Inspected unit and work area. Found no stored error codes and ran into diagnostics. On the unit working operate as design with all valves and components working. the customer advised that the unit has never filled up to the top like her older washers and that it does not wash properly. Explain to the customer, the water washer that everything is based off of programming and that its supposed to not have a ton of water to increase the soap to water ratio. Customer advised that she bought this unit assuming that it would actually work like washer, and she felt like she was lied to from the retailer. I called Whirlpool Techline and spoke to Andy SR# 7736307757. He advised that this is normal operation, and that the customer would need to contact the retailer for any other resolution. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78754

Kimo

Job Details: 05/02/2023

Arrived onsite to install previously diagnosed parts. Upon arrival we remove the stacked unit from the closet and pulled it apart an installed the sound pad and a new blower wheel due to the old one being warped. Then put the unit back together and back in place and tested unit and found that the unit in now operating at a normal sound level. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Liberty Hill, TX 78642

Lou

Job Details: 05/02/2023

"Arrived on site to inspect cooktop missing a screw from the top right burner. Upon further inspection, I found one of the screws, to the back right burner, was missing. Also found the ignitor to this burner not seated properly. I raised the cooktop onto my supports and removed the cooktop from the base and found the ignitor clip had fallen off. I found the screw to the same burner head was broken and I removed the base of the screw and re-installed the ignitor. I reassembled the unit and using screws from my van stock (W10758282), I replaced the screws that were damaged/missing and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Georgetown, TX 78628

Lou

Job Details: 05/02/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel failure, the element failure and the upper rack rusting and missing parts, I removed and replaced the element, control panel, and upper rack. I transferred parts from the old rack to,the new and installed new tine clips. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78704

Luis

Job Details: 05/02/2023

"Arrived on site. Per customer door ajar icon lights up and beeps,tested all switches passed,ran diagnostics on fresh food door switches passed ran freezer switch test passed,adjusted bracket on right side to make a better contact against freezer liner swithc"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78701

Luis

Job Details: 05/02/2023

"Arrived on site for no,ice and cooling issue. Found evaporator incased in ice,defrosted upper section of evaporator found heater lead not inserted correctly to harness uploaded picture. Installed lead correctly and fully into harness"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78759

Luis

Job Details: 05/02/2023

"Arrived on site for no cool fans running compressor not powering on,removed compressor cover found harness to start device disconnected from start device installed harness to start device compressor powered on"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near The Hills, TX 78738

Kevin

Job Details: 05/02/2023

"Arrived on site and customer said noise has left since they requested a callback on the day of the previous service. They have run two loads successfully since repair without incident. Ran a diagnostic cycle with some clothes provided by customer and there is no excessive noise. Also ran a calibration cycle and it completed properly. No further repair is required at this time, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, TX 78731

Matthew

Job Details: 05/02/2023

"Arrived onsite for unit not cooling after repair. Upon arrival inspected unit. Found compressor not running. Checked all connections, unplugging and plugging back in. After connection check powered unit. All components energized and compressor powered on. Unit began cooling. Advised customer to allow 24hrs for temperatures to stabilize. Job complete."

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Austin, TX 78756

Matthew

Job Details: 05/02/2023

"Arrived onsite for burners taking a while to ignite. Upon arrival inspected unit. Notified customer that front left and front right are dual power burners. Per manufacturer, those burners take gas longer to fill and therefore have a slightly delayed ignition as compared to single burners which usually ignite instantaneously or within one to two clicks. Tested power burners and both ignite within manufacture spec. During inspection found left rear burner cap not seated correctly causing elongated flame. Also tested center rear burner for customer and burner and knob are functioning properly. Unit is functioning as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model wet4124hw0

Near Austin, TX 78703

Matthew

Job Details: 05/02/2023

Arrived onsite for washer giving drain pump error code. Upon arrival inspected unit. Found drain pump failed. Replaced pump and tested. Unit is now functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, TX 78748

Andrew

Job Details: 05/02/2023

"Arrived on site to test unit for excessive shaking. Found right side mounting spring was not mounted properly and missing plastic bushing. Found bushing and installed, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78744

Matthew

Job Details: 05/02/2023

Arrived onsite for unit filling and then doing nothing. Upon arrival customer rolled unit out front. Ran diagnostics and found no stored error codes. Ran auto test and passed. Ran full load of laundry and unit completed cycle. Called tech line for documentation. Tech stated cannot diagnose any further. Potential external issue or installation issues may be source of problem. Kurt SR#7736310207. Unit is functioning as designed while in front yard. Job complete

We serviced a

AMANA OVEN

Model AGR6303MMS0

Near Austin, TX 78702

Joe Z

Job Details: 05/02/2023

"Arrived on site to install previously ordered parts. Upon arrival test unit and oven heated immediately. Due to previous harness issues, I went ahead and replaced harness W111465032 and control W11520703. Test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. No gas leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near New Braunfels, TX 78130

Andrey

Job Details: 05/02/2023

"Arrived on site to replace previously diagnosed door switch, replaced switch and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Georgetown, TX 78628

Gerry C

Job Details: 05/02/2023

"WRS588FIHZ04 Arrived to inspect ice dispensing issue. I found the button had to be pressed very hard and for a long duration to dispense the ice. The door flap would initially open and then there would be no dispenser motor. I replaced the switch and found no issue and tried a second one that was sent out, just in case. Seeing no difference, I replaced the UI and found the issue resolved. I suspect the circuit board within the UI may have been damaged and the excessive pressure in the button flexed the dispenser area and UI mount, causing continuity within the circuit. The chassis required squaring and door matching. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/02/2023

"Arrived on site for refrigerator needing previously diagnosed divider, impeller, spacer, and gasket. Upon arrival reconfirmed issue and found unit still making ice hen installed parts. Reassembled and tested dispenser and found it could dispense ice as designed without leaks. Call complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Braunfels, TX 78130

Andrey

Job Details: 05/02/2023

"Arrived on site to replace previously diagnosed water valve assembly, gear case, rotor and slider, replaced parts and tested, all components activating properly and error code is no longer present, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Waco, TX 76708

Jonathan M

Job Details: 05/02/2023

"Arrived on site for a refrigerator that is leaking inside of the refrigerator section. Inspected unit and work area. The customer advised that over the last few weeks, they have noticed water droplets at the top, the refrigerator section and has been dripping down in their refrigerator. They also advised that the freezer has been frosting up in the freezer section too. Confirmed both complaints and found no issues with the gaskets, but air seeping in from the edges of the cabinet where the liner does not meet the cabinet. I found the refrigerator liner at the bottom creating a half inch wide gap at the bottom, causing the refrigerator issue and two spots up at the freezer corners, causing the freezer frost. I called Whirlpool Tech-line and spoke to Andy SR# 7736395100. He had me take several photos of the gaps and advised that this unit would be sent to review based on the photos sent. He asked me to tell the customer that whirlpool will be in contact with us or them depending on the next steps. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Taylor, TX 76574

Vincent

Job Details: 05/02/2023

"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave not heating. Confirm the issue and found it not heating. Removed unit from wall and replaced magnetron, tested and its now operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM03

Near Cedar Park, TX 78613

Paul

Job Details: 05/02/2023

Arrived onsite for a refrigerator that when the light bulb is screwed in it caused the bulb to fail and the lights on the control to go out. I found the socket shorting when the bulb was seated. I replaced the LED bulb and the socket. All is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Andice, TX 78628

Maurice R

Job Details: 05/02/2023

"Arrived onsite for washer not cleaning. On inspection I but the unit in diagnostics mode and heard a grinding noise during agitation and spin cycle. Flipped the unit up and found oil all over the bottom of the unit. I installed a new gear case,clutch and slider. Re ran the diagnostics mode and the grinding needed was gone. I calibrated the unit. The unit is operating as designed and No was leaks detected during inspection."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78746

Matthew

Job Details: 05/02/2023

"Arrived onsite for washer making noise. Ran diagnostics and found no stored error codes. Ran auto test and confirmed noise from underneath. Inspected and found cam and gearcase shaft grinding. Replaced gearcase, cam and actuator. Reassembled and tested. Unit is now functioning properly with no noise. Job complete"

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Spicewood, TX 78669

Kevin

Job Details: 05/02/2023

"Refer any call back to Whirlpool, Arrived on site and inspected dryer I found it is heating normally an airflow is acceptable for gas dryers. Sent multiple videos to KV/service management of dryer operation. Moisture sensor is working properly. Spoke with tech line after hearing customers experience and that moisture sensor is working properly they recommended using timed dry only to get best results. Dryer is operating as designed, job complete 7735814901"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Briarcliff, TX 78669

Leonardo

Job Details: 05/02/2023

Arrived on site to test unit for burner flames to high. Found flames perfect advised customer if she wanted to simmer something she would have to move it to the simmer burner. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78747

Kevin

Job Details: 05/02/2023

"Arrived on site and found no ice production, found waterline is frozen. Used steamer to remove ice and icemaker is cycling and will fill with water. Also found a large air gap on the freezer door gasket, took one picture. Aligned doors and used heat gun on gasket until it is sealing properly, took multiple pictures, job complete"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Kyle, TX 78640

Kevin

Job Details: 05/02/2023

"Arrived on site and found timer is still not advancing for apartment resident. Found airflow is good on meter and it is heating properly. Found orange wire on thermostat is not connected. After reconnecting thermostat timer can be observed moving properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Kyle, TX 78640

Kevin

Job Details: 05/02/2023

"Arrived on site and inspected refrigerator and found customer has video of evaporator fan making noise. Removed evaporator cover and found ice build up or from icemaker fill tube dripping, took one picture. Anglade is making contact with ice and causing noise. Removed ice and used foil tape to wrap around bottom of Ice tube funnel in an attempt to prevent water drips. There is no known repair to correct issue. Job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near New Braunfels, TX 78130

Andrey

Job Details: 05/02/2023

"Arrived on site to test unit not operating properly, customer stated that a LO FLO error code popped up when the unit is filling and during rinse cycle, tested unit found water valve not letting enough water through, inspected valves and found excessive amount of calcium buildup, replaced cold and hot valve and tested, unit is now running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near New Braunfels, TX 78130

Andrey

Job Details: 05/02/2023

"Arrived on site to test unit for running to hot, pre heated unit to 350 with temp probe, unit pre heated to 385 and recovered to 350 with in 10 minutes, showed customer how to calibrate unit in future if needed, unit is running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78626

Lou

Job Details: 05/02/2023

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the unit performing a wash cycle and I cancelled it. I found a large amount of suds in the tub (photo). I placed the unit in diagnostics showing no error codes and tested. While testing I tested the amp draw to the components and found the element showing 7-9amps during wash and drying cycles. I found the customer not using rinse aid (photo). I found a large amount of powder detergent and hard water deposits on the element as well. I contacted techline and spoke to Brandon and advised of the complaint and my findings. Brandon recommended advising customer they must use rinse aid, especially with plastic tub and provided SR#7736305336. I advised this customer of my findings and made recommendations for use and care,,as well as detergent and rinse aid use. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW07

Near Pflugerville, TX 78660

Wesley

Job Details: 05/01/2023

Arrived onsite and replaced control per previous diagnosis. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL FREEZER

Model WZC5216LW0

Near Pflugerville, TX 78660

Wesley

Job Details: 05/01/2023

Arrived onsite for failed and determined the inverter failed causing cooling loss. Replaced the inverter. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, TX 78753

Matthew

Job Details: 05/01/2023

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Ran diagnostics and confirmed long drain error code. Ran drain pump and was functioning but was not a strong flow. Found that drain hose was kinked and debris were accumulating in the hose. Replaced hose. Tested unit and unit is functioning properly. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78754

Matthew

Job Details: 05/01/2023

Arrived onsite to replace damaged panel. Inspected panel and was correct. Replaced panel. Unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Austin, TX 78731

Vincent

Job Details: 05/01/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was door gasket came off. Inspected and replaced the bellow and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Manor, TX 78653

Wesley

Job Details: 05/01/2023

Arrived onsite for unit door misalignment. Leveled unit to align doors. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Cedar Park, TX 78613

Kimo

Job Details: 05/01/2023

"Arrived onsite for a washer that is making a vibrant ink noise when in spin. Upon arrival I ran the unit in normal wash, quick wash and drain&spin with clothes in the unit and found unit operating as designed and found no leaks of any kind. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Leander, TX 78641

Kimo

Job Details: 05/01/2023

Arrived onsite for DW with a lifting console panel. Upon inspection I found this to be the case. Upon testing I found that this was affecting the button functionality. I replace the console panel and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Austin, TX 78724

Joe Z

Job Details: 05/01/2023

Arrived on site to install previously diagnosed parts. Upon arrival removed evaporator cover to replace heater. Found connection to heater was not secured. Secured connection and test defrost on diagnostics. Heater is pulling 1 amp and defrost is now operating as designed. No parts are needed at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bastrop, TX 78602

Joe Z

Job Details: 05/01/2023

Arrived on site for detergent remaining at end of cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic cycle and dispenser door does not open. Replaced dispenser WPW10671905 and control W10906426. Test unit and unit operates as designed. No leaks present at this time. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Bastrop, TX 78602

Joe Z

Job Details: 05/01/2023

"Arrived on site for will not start. Upon arrival ran diagnostics and got F5-E1 lid switch, F5-E3 lid unlock fault. Ran manual test and lid latch has failed. Replaced latch and test unit. Unit is now operating as des. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Bastrop, TX 78602

Joe Z

Job Details: 05/01/2023

Arrived on site for partial/ low flames on all burners. Upon arrival found that I am getting a low gas pressure to each burner. Replace drain regulator W10861656. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Liberty Hill, TX 78642

Maurice R

Job Details: 05/01/2023

"Arrived onsite for dishwasher with a burning smell. On inspection I could see where the heating element had serval spots on the element,some discoloring where the spots were. Installed a new heating element and tested the unit in diagnostics mode. The dishwasher is operating as designed and no water leak detected during service."

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Liberty Hill, TX 78642

Maurice R

Job Details: 05/01/2023

Arrived onsite for previously diagnosed parts. Installed the UI on the unit and heated the unit up to 350?. Informed the customer to us it and see if the over heating of the console issue comes back. The customer used the bottom oven and had no issues with the unit. It only happened when the top oven was in use.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 05/01/2023

Arrived onsite for dishwasher not draining. On inspection the unit was not draining when I first tried to drain the unit nothing was draining. I ran the unit in diagnostics mode and on the last drain cycle it started to drain. I ran diagnostics again it it drain the unit every time it called for drain.

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 05/01/2023

"Arrived onsite for dryer not home. On inspection found there was 247vac at the terminal block, gain access to the back of the unit and found the cutoff was open. Replaced the cutoff and tested unit. Ran the dryer for 10 minutes and it was heating. The unit is operating as designed"

We serviced a

AMANA RANGE

Model ACR4303MFW7

Near Gatesville, TX 76528

Jonathan M

Job Details: 05/01/2023

Arrived on site for a range that is flashing an F3 E0 (temperature sensor out of range) error code. The customer advised the unit worked for about 2 to 3 weeks before pulling up the same error message. Checked resistance on the oven temperature sensor and found it within range. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Austin, TX 78737

Kevin

Job Details: 05/01/2023

Arrived on site and found knobs on deli drawers are not straight. After collecting them explain to customer that they are only held on by one screw and they are able to straighten them themselves if this ever happens again. Job complete

We serviced a

LG WASHER

Model WM2487HWMA

Near Dripping Springs, TX 78620

Kevin

Job Details: 05/01/2023

"Arrived on site and inspected washer and found gasket replaced in October is in good condition, There are water trails from bottom of gasket where it makes contact with door glass, took pictures. found door has a lot of play when closed and is likely not Providing enough pressure on gasket at all times. After running a diagnostic cycle water is visible dripping Front door. Due to the age of the washer further replacement of parts will not have a significant improvement. Spoke with CS and sent multiple videos to KB/service management, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78645

Maurice R

Job Details: 05/01/2023

Arrived onsite for SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Installed heating element and tested unit. Tested unit in diagnostics mode and the unit is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Leander, TX 78641

Kimo

Job Details: 05/01/2023

Arrived on site to install previously diagnosed part. Upon arrival I installed the new ice maker and tested the unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Georgetown, TX 78626

David Z

Job Details: 05/01/2023

Arrived on site to replace front right orifice holder and orifice. Replaced and tested unit and did not see much change in lighting behavior. Scraped the top of the burner cap to give a cleaner surface to arc the spark to. Tested and verified better lighting. No further adjustments to make. Repair completed.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Georgetown, TX 78626

David Z

Job Details: 05/01/2023

Arrived on site to diagnose dryer that was making a rattling while running. Tested unit and confirmed a rattle was present in the vent pipe. I tried adding some sound pads at the rear cover vent exit and noise was still not fully gone. Disassembled unit and found a random nut under the vent pipe causing the rattle. Removed the nut from the unit and tested. Verified all working as designed. Repair completed.

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near Georgetown, TX 78626

David Z

Job Details: 05/01/2023

Arrived on site to diagnose cooktop with several high flames. Customer showed me some of their pots are browning on the bottom from high flames. I adjusted all 4 burners for slightly lower output and advised to make sure setting is turned down to appropriate level. Unit itself is working as designed with no failures. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Georgetown, TX 78626

David Z

Job Details: 05/01/2023

"Arrived on site to install previously diagnosed parts. Confirmed diffuser was stuck open at time of service. Replaced diffuser, icemaker and bucket. Steamed the reservoir and fill tube to free up water flow. Also advised customer they need to move items off the back wall so the unit can breathe. Unit now dispensing and diffuser operating properly. No water leaks found. Repair completed. Office to collect balance for job."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Austin, TX 78717

Paul

Job Details: 05/01/2023

Arrived onsite for a dishwasher that is still leaking after the door gasket was replaced. I ran the diagnostics cycle but could not duplicate the leak. The customer stated it doesnt leak every cycle but like every other cycle. I did find water trails down the right side door jamb. The customer confirmed that the leak is on the right side. I found the new gasket getting rippled in the upper corner. I removed the gasket and reinstalled it and the ripples are gone now. I explained to the customer to monitor it and see if the issue is resolved and to call the office if it leaks again. . Call complete.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Georgetown, TX 78626

Paul

Job Details: 05/01/2023

Arrived onsite for a washer that just fills and drains. I found an F7E5 stored fault code for shifter failure. I found the shifter harness not connected to the shifter. I connected the harness and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.