Service History 1029

Near Round Rock, TX 78665
Wesley
Job Details: 12/31/2018
DRYER WHIRLPOOL WED49STBW1 Arrived on site and found cutoff kit blown. Repaired. All checks good.
Near Austin, TX 78748
Kevin
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS315SDHZ0 "Arrived on site and found currently water is dispensing correctly, customer has experienced no dispensing several times in the past few months. It is very intermittent, customer states that when it does not work it sometimes trickles very lightly and 10 to 15 minutes later will begin to work again. Will bring back pressure regulator and new waterline to address issue, there no were leaks from connections at time of service. ; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve PRESSURE REG) and 1 WPW10179146 (valve-inlt)"
Near Austin, TX 78731
Luis
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIX505ESS1 COMPLETELY DIFFERENT ISSUE FROM PREV REPAIR OF NO ICE. arrived on site for unit making too much ice. Diagnosed failed bin thermistor. Removed failed thermistor installed new bin thermistor
Near Austin, TX 78704
Chase
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site. Installed dishwasher tub, sump-mtr, valve, spring, drain pump and owi sensor as those parts had rusted from long term leak. Found old tub damaged at rear let corner at the top. Re-installed tub and secured all drain hoses and water lines with pictures attached. Tested unit through full diagnostic cycle and found no water leaks from anywhere on machine, hoses or water lines. All functions check good. Job complete"
Near New Braunfels, TX 78132
Kevin
Job Details: 12/31/2018
WASHER MAYTAG MVWB855DC3 "Arrived on site and inspected washer and found F6E2 communication error From user interface, after replacing user interface washer will now complete tests 51 and 52 no for the repair is required at this time. No water leaks from connections at time of service, job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and found warped door that did not engage the switch. No ther symptoms of failure. Advised customer new door would be needed. Ordering door to repair. ; ordrng 1 13107111SQ (STAINLESS DOOR)
Near Austin, TX 78737
Kevin
Job Details: 12/31/2018
MICROWAVE JENN-AIR JMC2430DS "Arrived on site and sound control panel is not operating, power to microwave is good and light turns on when the door is open. Will need to bring back control panel to correct issue.; ordrng 1 W11229663 (UI)"
Near Killeen, TX 76543
Al
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL DU1030XTXS0 Arrived to inspect dishwasher leaking. I installed WPW10545278 drain hose. Reassembled the unit and tested. Unit tested as designed. All water lines were dry at the time of service.
Near Austin, TX 78722
Joseph C.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDS30FXSS3 "Arrived on site for “broken wheels on upper rack and unit not running” complaint. Inspected unit and found debris blocking chopper blade. Rear wheel, on right rail broken. Cleared debris and removed and replaced upper rack adjusters. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
DRYER MAYTAG MEDB765FW0 Arrived on site and found flickering touch panel. Ordering panel and control to repair. ; ordrng 1 W11089306 (FACIA)
Near Georgetown, TX 78628
Lou
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "arrived on site to inspect refrigerator making loud noise. Upon further inspection, the customer advised that the unit is making the same loud noise as it was back in May at the last service call. When I opened the rc door, the damper began to open up and I could hear the motor grinding. I contacted Techline to document the failure and spoke to Dustin who advised to check the thermistors and make sure that they are not bad causing them to read the wrong temps and constantly causing the damper door to open and close. Also advised to check the voltage to the damper. Dustin provided File #7723773922. I placed the unit in diagnostics and tested the thermistors in the rc and fc and both passed. I verified voltage to the damper as well. I removed and replaced the damper ad tested it and it operated as designed and quietly. No water leaks observed during service, job completed."
Near Lakeway, TX 78734
Cliff
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to diagnose the refrigerator is not cooling properly. Tested unit and found user interface and pantry control shorted out. Both parts will need to be replaced at the same time to complete repairs. Return date is set for 1/2/19 with an a.m. request per customer request; ordrng 1 W11048823 (cover)
Near Austin, TX 78728
Paul
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I removed some ice build up that occurred after the previous visit. After accessing the RC evaporator coil I found the thermistor harness corroded. I replaced the harness and relocated the evaporator thermistor sealing it with foil tape and I zip tied it per manufacturers instruction. I replaced the warped drip pan and broken evaporator cover. Call complete.
Near Driftwood, TX 78619
Robert
Job Details: 12/31/2018
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on job to replace control. After replacement of control test oven temperature. Operation and temperature good.
Near Bertram, TX 78605
Thomas L.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for no ice condition. Found the freezer temp at two, fresh food section at 36, and the ice box compartment at 10°. Found that the fill and the fill tube for the icemaker were frozen. Unit either has a seeping water valve or a defective icemaker. Will order both and most likely only need the water valve on return.; ordrng 1 W11043013 and 1 WPW10300024 (icemaker)"
Near Buda, TX 78610
Kevin
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW9640XW00 "Arrived on site and set washer into diagnostic cycle and found it would not begin a test cycle. Ran a drain/spin cycle and heard bearing noise, inner and outer tub would need to be replaced,pulley , and control boards to ensure correct operation. Attempting repair is not recommended due to the age of the washer and the extensiveness of the repair. Repair is also not cost-effective and would require two technicians labor for two hours. Currently washer is not leaking, job complete; ordrng 1 2HOURS and 1 W10250762 (tub-outer) and 1 W10283361 (nut) and 1 W10772619 (tub-outer) and 1 WP8182650 (pulley) and 1 WPW10283352 (basket) and 1 WPW10362749 (cntrl-elec) and 1 WPW10411662 (cntrl-elec)"
Near Austin, TX 78749
Kevin
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and sound inside of rear panel is wet and water trail leads up to the valves, replaced valve and housing to correct issue. No observable leaks after repair, job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect oven fan making loud noise. Upon further inspection, I turned the unit on Bake at 350 degrees and waited for the unit to heat up. As the unit heated, the fan began to make a loud humming noise. Once the unit reached 350 preheat, the customer advised that the noise would sometimes get louder. I turned the unit off and turned the power off at the breaker. I removed the unit door and using my oven dolly, I removed the unit from the wall to inspect the back panel. The vent at the bottom of the door was good as was the back panel. I removed and replaced the blower and put the unit back in the wall. I turned the power back on ad reinstalled the door. I started the unit on Bake at 350 degrees preheat and once the unit heated the fan was quiet. The customer was satisfied with the repair. Job completed."
Near Del Valle, TX 78617
Joseph C.
Job Details: 12/31/2018
WASHER MAYTAG MVWC360AW0 "Arrived on site for “noisy operation and leaking water” complaint. Inspected unit and found gearcase leaking. Leak has caused failure of actuator and splutch. Ordering new gearcase, actuator and splutch. Return for repairs on 12/27. Unit was leaking, at time of service.; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase) and 1 WPW10006355 (actuator)"
Near Kingsland, TX 78639
Thomas L.
Job Details: 12/31/2018
RANGE KITCHENAID KDRS467VSS05 Arrived on site to replace panels that did not fit properly together. Replace panels and now it all fits together properly.
Near Austin, TX 78732
Luis
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KSC24C8EYP02 "Arrived on site for cooling issue and water leaking. Fresh food evaporator incased in ice and drain not draining to compressor compartment. Diagnosed failed thermistors,damaged fan assembly and clogged drain. Defrosted evaporator replaced thermistors and fan assembly disconnected drain tube from compressor compartment cleared drain unit working as designed."
Near Manchaca, TX 78652
Kevin
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and found customer is experiencing loss of cooling but cycling power to refrigerator restores operation. Spoke with CS, and changed out both user interface and high voltage control board. Requested that customer continue to monitor refrigerator for correct operation, no water leaks from connections at time of service. If this does not correct customers experience tech line will need to be contacted on the next visit"
Near Wells Branch, TX 78728
Lou
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher door gasket. Upon further inspection, the customer advised that I when he used it last, he found water leaking from under the unit. I placed the unit in diagnostics and tested with no error codes showing. During testing, I opened the door and found a large amount of suds in the bottom of the tub. I questioned the customer as to what type/brand of dishwasher detergent they used and he advised that he used dishwashing soap (soap used at the sink). I advised the customer that this type of soap can not be used in a dishwasher due to it causing too much sudding and can damage a dishwasher. The unit operated as designed. I recommended some types of detergent and rinse aid to use in the unit and tips for use and care. I also advised the customer to run the unit without dishes in it to get rid of the suds inside. I explained wha the suds will do the unit which is the cause of his dishwasher leaking water. No water leaks o
Near Belton, TX 76513
Steve C.
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site for the unit is not making ice. Tested the unit and found the condenser fan is working properly and found the compressor will turn on. Found the water will never get cold and the evaporator is not frosting up. Also found the filter is stuck in the filter housing. Customer advised he will pay for the filter for $66 plus tax on the next visit. Found the unit will need a new compressor, evaporator, non uv drier, access valve, Cover and filter housing. Will need 3 hrs to complete the repair. Office will need to reschedule the customer.; ordrng 1 CNOTE (3HRS) and 1 F2WC9I1 (filter) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10475416 (cover) and 1 W10843121 (drier-tube) and 1 W11266112 (FILTER HOUSING) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Seguin, TX 78155
Robert
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWX655DW0 Arrived on job for no spinning and noise. Hub damaged. After replacement of part ran test cycle.
Near Bertram, TX 78605
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF606ESS01 "KRMF606ESS01 Arrived to inspect power issues. The customer presented a recording showing the unit loosing power, starting back up and then loosing power within 5-10 seconds, repeatedly. I inspected the unit and found multipleissues that required addressing. The cabinet was very out of square and required correction. The drain tube assembly was gapped between 1/8 to 1/4” and I corrected and sealed. Excessive sealant had been applied around the fc and I corrected and properly placed sealant and corrected lower right corner overlap. Both rc door closers were not engaged and there was no closing force. The ice maker housing was not attached correctly and would move at the front left, in a vertical plane, approximately 1/4 inch. The ice bin door gasket was smashed due to incorrect door height from the closers not engaged and unable to be corrected. Office to order ice bin door assembly. I replaced both the power supply and main control due to power fail
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
WARMING DRAWER JENN-AIR JWD3027ES00 "Arrived on site to replace the indicator light, I replaced light, unit tested good."
Near Austin, TX 78704
Brandon
Job Details: 12/31/2018
MICROWAVE JENN-AR JMC2430DS01 "Arrived on site for customer complaint of unit powering off and not heating. Customer stated he flipped the breaker and unit was working after that. Unit tested good at time of service, could not duplicate issue."
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for the unit is making a odd noise. Tested the unit and found the unit will make a loud grinding noise. Remove the cam and found white dust from the cam. Also found the wash plate is extremely loose in the splines are worn out. Replace the cam and the wash plate and tested the unit. Found the unit is still making the grinding noise. Found the gear case is defective and also leaking small amount of oil. The unit will need a new gear case. Office will need to contact the extended warranty and get authorization.; ordrng 1 CNOTE (AUTHO) and 1 W11035751 (gearcase)
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to replace the the gear case due to unit will not wash properly. Replaced the gear case and calibrated the unit. Found the splines on the inner basket is also worn out. Unit will need a new inner basket and will need to get autho.; ordrng 1 CNOTE (AUTHO) and 1 W10752719 (basket)
Near Austin, TX 78735
Kevin
Job Details: 12/31/2018
WASHER MAYTAG MVWB835DW "Arrived on site found lid lock would not engage, replaced control board and lid lock will work again. Ran test 51 and 52 and all functions are now operating properly. Also found washer is on a GFCI this can cause electronica noise for the control board and recommended that it be swapped out to a basic outlet. No water leaks from connections at time of service, job complete"
Near , TX 78610
Kevin
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and replaced evaporator motor diagnosed on previous visit, it is now operating properly and requested that customer monitor refrigerator for ice production. No water leaks from connections at time of service, job complete."
Near , TX 78633
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "WRS571CIHZ01 Arrived to inspect noise. I found the unit had a steady reverberation that was similar to the compressor. I applied sound deadening pads and tested. The cabinet was very out-of-square and I corrected and then set the right door height. The fc and rc door openings required sealing to fill gapping. Operational test good, no leaks observed during service."
Near Austin, TX 78747
Brandon
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL GI6FDRXXB06 "Arrived on site for customer complaint of unit freezing in fresh food section, found multiple issues. Found water line going to ice maker broken and leaking into ice maker section and on top of unit causing unit to freeze behind ice control damper. ; ordrng 1 67006317 (tube-water)"
Near Georgetown, TX 78626
Steve C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site for the unit is making a humming noise. Tested the unit and found all the fans are working properly. Found the copper tubing next to the condenser fan are touching and causing a vibration noise. Adjusted the copper tubing and assembled the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78747
Kevin
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL GI6FDRXXB06 "Arrived on site and found customer is experiencing freezing temperatures in the fresh food section. Removed icemaker assembly and found water frozen in ice bin, took one picture. Also found icemaker tray funnel is full, took one picture. While attempting to replace damper found that icebox divider is broken and icemaker and air baffle is hanging, took one picture. Will need to bring back air baffle, icemaker, and divider to correct issue. No water leaks from connections at time of service.; ordrng 1 W10882923 (icemaker) and 1 WPW10309864 (divider) and 1 WPW10312691 (air-baffle)"
Near Austin, TX 78732
Cliff
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to diagnose a dishwasher that is not cycling properly. Tested unit and found all functions operating with the exception of circulation pump. Circulation pump was shorted out and not running. Replaced circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Jerry C.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WOC54EC0AS05 "WOC54EC0AS05 Arrived to inspect microwave door issues. The unit would erratically display door close issues and would also intermittently not heat. I found the right rear foot of the chassis was not touching the floor of the oven cutout within the cabinet and causing a twist of the chassis. The twisting motion causes the upper right corner of the filler panel for the microwave door opening to be slightly out past the opening of the door, causing the door switch/door position misreads. The floor of the cabinet opening looks to be higher in the area of the right front and will require correction to repair the issue. I advised the customer of my findings and they will contact the builder. The lower vent of the oven door required adjustment to allow full articulation if the door."
Near Austin, TX 78722
Steve C.
Job Details: 12/31/2018
OVEN MAYTAG MGR8700DS3 Arrived on site to replace the control due unit not heating properly in the oven. Replaced the control and unit works properly. No gas leak present.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site. Checked for spinning issues. Ran diagnostics test and found basket not seated correctly on shaft of transmission. Repositioned basket and cycled, all functions tested ok. No leaks present. Job complete."
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site. Checked for spinning issues. Ran diagnostics test and found basket not seated correctly on shaft of transmission. Repositioned basket and cycled, all functions tested ok. No leaks present. Job complete."
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site. Checked for spinning issues. Ran diagnostics test and found basket not seated correctly on shaft of transmission. Repositioned basket and cycled, all functions tested ok. No leaks present. Job complete."
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/31/2018
COOKTOP WHIRLPOOL W5CE3024XS00 "Arrived on sote for complaints of burner not turning down, found switch burnt, replaced switch and tested goodSwitch-
Near Georgetown, TX 78628
Tyler B.
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for unit leaking, found leak coming from bellow. Found tear in bellow and replaced bellow and tested good no leaks on site"
Near Georgetown, TX 78633
James
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW7040DW0 Arrived on site and tested operation. I found faults for off balanced and overloaded. Tested agitation and spin in diagnostics. I found when attempting to run auto diagnostics the unit would exit service mode. I unplugged the unit for 1 minute then plugged it back in and the unit went into auto test and all functions test good. Instructed customer of findings. Job complete
Near Killeen, TX 76542
Steve C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 "Arrived on site to replace the control, reservoir, and thermistor per whirlpool due to unit freezing food in the ff section. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
Near Austin, TX 78737
Leonardo
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for not heating. Put unit in test mode no error codes found. Turned heating element on and element working. Filled rinse aid dispenser up unit heating at this time could not duplicate issue
Near Round Rock, TX 78665
Lou
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL KDTE104ESS4 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested and error code F4E3 appeared (motor not running). I cleared the code and continued with testing. The unit dispensed water into the tub ad when the motor was to come on, it failed. I advanced through diagnostics and found that the dispenser, drain pump and element all worked properly. I removed and replaced the sump/motor assembly and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL JIM158XYCX2 "arrived on site to install SS cover to ice machine door. Upon further inspection, the customer advised that the cover that is on the door now causes it to stick out too far from the cabinets and doesn’t look right. I attempted to push the unit further back into the cabinets, but the door would not open all the way. I removed the door from the hinges and removed the door cover and before I installed the stainless steel cover I showed the customer how it was going to look with the SS cover. The customer did not like the way it looked and did not want the stainless steel cover on the unit. The customer advised that he was going to contact his builder and request a different type of ice machine; one that has a door that folds down. I advised my service manager of the situation and also advised that there were no screws for the handle, but I no longer needed them anyway. I put the original door cover back on the unit door and placed the door back on its h
Near Killeen, TX 76542
Al
Job Details: 12/31/2018
MICROWAVE GE JVM3160RF4SS "Arrived to inspect microwave with NO power. I confirmed the complaint and removed the fuse from the front and immediately noticed it was blown. I installed a 20 amp fuse and preformed a 1 minute was test and when I opened the door, the newly installed fuse blew. I ordered the following parts:Latch board- WB06X10610Upped door switch WB24X10146Door monitor switch WB24X10205Micro switch WB24X102042 fuses W1327X11138Needs more work; ordrng 1 WB06X10610 (LATCH BOARD ) and 1 WB24X10146 (MICRO SWITCH ) and 1 WB24X10204 (MICRO SWITCH ) and 1 WB24X10205 (MICROWAVE DOOR MONITOR SWITCH ) and 2 WB27X11138 (MICROWAVE FUSE)s and 1 WB27X27171 (MAIN BOARD )"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Cust cancelled service call
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Cust cancelled service call
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Cust cancelled service call
Near Killeen, TX 76543
Al
Job Details: 12/31/2018
RANGE WHIRLPOOL WFE505W0HS0 Arrived to inspect range not turning on. I checked the voltage at the outlet and got 240. I removed the terminal block cover and saw charred damaged at the black and white wire. I trimmed the wires and added new connectors. The customer was advised to replace the badly damaged range cord. Job Complete.
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
COOKTOP WHIRLPOOL W5CG3024XS01 "arrived on site to inspect cooktop not igniting. Upon further inspection, the customer had the unit unplugged, so when he plugged it back in, immediately, all of the Ignitors began to arc. I unplugged the unit and pulled the unit from the countertop to remove the cooktop. While removing the screws, there was two screws that would not come out none at the right front burner and one at the back left burner. I used liquid wrench to help break them free, but it did not work. The valve that controls the left front burner was stuck and was causing the Ignitors to constantly arc. No gas leaks detected during service, job completed."
Near Georgetown, TX 78628
Cliff
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG525S0HS0 Arrived on site to diagnose a range with an oven that will not light. Tested unit and found failed regulator valve assembly shorted out causing bake and broil not to operate. Replaced valve assembly and tested unit. Found all is functioning properly at this time. No gas leaks were found after services were performed.
Near Austin, TX 78737
Leonardo
Job Details: 12/31/2018
VENTHOOD WHIRLPOOL UXB0600DYS Arrived on site to to install new lights test unit and unit test good. Job complete all lights working at this time.
Near Austin, TX 78733
Cliff
Job Details: 12/31/2018
REFRIGERATOR JENN-AIR JS48PPFXDA Arrived on site to replace compressor and other sealed system parts for refrigerator. Replaced heat exchanger compressor and filter dryer. Put unit into deep vacuum and verified unit held vacuum. Charged unit with 6.75 ounces of Refrigerant. Tested unit and found all is functioning properly at this time and homeowner stated drain pan was just changed my previous company two weeks ago. No water leaks were found at time of service and no further repairs are needed.
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
WASHER GE GTW460ASJ8WW Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found motor mounting bolts loose causing abnormal vibration from motor assembly and machine not to complete spin cycles. Remounted motor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Jerry C.
Job Details: 12/31/2018
WASHER GE GHWS3600F0WW GHWS3600F0WW Arrived to instal part. The customer was direct shipped the console and I removed the existing failed one and installed the replacement. I tested and the prior issue was resolved and all functions were present. No leaks observed during service.
Near Temple, TX 76504
Al
Job Details: 12/31/2018
DRYER ROPER RED4516FW0 Arrived to inspect dryer not drying. I checked continuity and discovered the element was bad. I removed and replaced the element. I reassembled the unit and tested it. Unit tested as designed.JOB COMPLETE.
Near Austin, TX 78749
Kevin
Job Details: 12/31/2018
COOKTOP KITCHENAID KCED600GBL00 "Arrived on site and found cooktop surface is broken, replaced cooktop. Ensured all Elements and fan are working properly after repair, job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE334GPS0 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the inlet hose due to the original leaking. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2018
RANGE KITCHENAID KSGB900ESS2 Arrived on site to test unit for igniter continue to ignite. Test unit and replaced spark modules and unit still igniting. Will need to order new harness ignitor W10432517. Office to reschedule ; ordrng 1 W10432517 (SPARK HARNESS )
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
FREEZER WHIRLPOOL WRB322DMBM00 "Arrived on site. Check for leaking issues. Found clogged drain in freezer. Unclogged drain and tested, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
FREEZER WHIRLPOOL WRB322DMBM00 "Arrived on site. Check for leaking issues. Found clogged drain in freezer. Unclogged drain and tested, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
FREEZER WHIRLPOOL WRB322DMBM00 "Arrived on site. Check for leaking issues. Found clogged drain in freezer. Unclogged drain and tested, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78724
Joseph C.
Job Details: 12/31/2018
WASHER MAYTAG MVWB850YG0 "Arrived on site for “broken door” complaint. Inspected unit and found lid broken, at left hinge. Ordering new door, left hinge, screws and hinge. Office to set return schedule, due to disposition of requested part. No leaks detected, at time of service.; ordrng 1 W10842963 (lid) and 2 WPW10078270 (screw)s and 1 WPW10354271 (hinge) and 1 WPW10544329 (hinge)"
Near Buda, TX 78610
Robert
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8040DW "Arrived on job for complaints of F6E3 code. Code for communication error. Ran diagnostics and control shut down on second attempt code showed on entering diagnostics.
Near Austin, TX 78717
Lou
Job Details: 12/31/2018
MICROWAVE KITCHENAID KBMC140HSS03 "arrived on site to inspect microwave not heating. Upon further inspection, using a cup of water I tested the unit on one minute quick heat. After about 45 seconds, I removed the cup and found the water still cold. I attempted to pull the unit from the wall and found it to be hard wired. I put the unit back in its place and contacted my service manager CS. I explained the issue with CS and advised this job will require a 2nd man to pull the unit and disconnect the wiring just to get it down and work on it. I quoted the customer ; ordrng 1 CNOTE (LSO) and 1 CNOTE (2 HOUR JOB) and 1 WP4375286 (transformr)"
Near Liberty Hill, TX 78642
Lou
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "arrived on site to inspect refrigerator water dispenser making loud noise when dispensing water. Upon further inspection, using an empty cup, the customer dispensed water and I could hear the water line making a loud chatter noise. I removed the waterbox cover to expose the water tube, valve and water lines. Using the same cup, I dispensed water and could hear the valve making the chatter noise, but could also hear the noise coming from the connection under the top left hinge cover. I disconnected the water line connection at the left hinge and then reconnected it and tested the water dispenser again and could still hear the chatter noise. I removed and replaced the dual water valve in the rc section and tested again and could still hear the chattering noise. I pulled the unit from its place and turned the water down at the wall and tested again. The water flow was slow but the chatter stopped. I gradually turned the water up until there was good w
Near Austin, TX 78705
Robert
Job Details: 12/31/2018
DRYER WHIRLPOOL WED85HEFW2 Arrived on job to replace motor and wheel. Replaced wheel and test noise level normal. Seal unable to use order new seal. ; ordrng 1 WED85HEFW2 (SEAL )
Near Buda, TX 78610
Robert
Job Details: 12/31/2018
WASHER MAYTAG MVWB855DC3 Arrived on job to replace gearcase and basket. After replacement of parts ran calibration. No leaks detected at time of service
Near Leander, TX 78641
James
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH75021HZ0 "Arrived on site and tested operation. I found the door is not sitting square causing the lower side to rub against cavity and the top sticks out. If the door is bumped the fan and light comes on. Customer said she heated food in it this morning and it worked. I was not able to get the unit to heat. Unit will need new door, switches and interlocks. I will also bring the mag, cap, and diode to complete repair. Door shows to be factory on,y and office will schedule return visit for repair. ; ordrng 1 W10211974 (switch) and 1 W10269458 (switch) and 1 W10727360 (microswitch) and 1 W11186045 (DOOR-SS) and 1 WP8206419 (interlock-top) and 1 WPW10156813 (interlock-btm)"
Near Austin, TX 78759
Scott
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site , replaced control . Tested unit and wash motor never came on . Replaced sump and motor . . Retested unit all checked good . No water leaks detected at time of service . Job complete ."
Near Martindale, TX 78655
Robert
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived on job for complaints of leaks. Found the leak is into tub from inlet valve. Address for washer is 618. Will need valve to complete repairs. ; ordrng 1 W11210459 (VALVE )
Near Austin, TX 78750
Lou
Job Details: 12/31/2018
REFRIGERATOR GE PTC22MFMALWW "arrived on site to inspect refrigerator not cooling. Upon further inspection, using my multimeter, I placed my thermal lead in the fc section and read temps. The temperature was 28 degrees in the fc section. I did the same for the rc section and my temp reading was 55 degrees. I pulled the unit from its space and removed the back cover and checked amps to the compressor. My Amp reading was .33 amps. I put the cover back on and put the unit back in its place. I removed the Evap cover and found that the Evap fan was not working as it was blocked with ice. I removed the ice with my steamer and the fan came on, but the evaporator did not have a good frost pattern. I advised the customer of my findings ad advised that the unit would need a compressor due to it being weak, which would require a sealed system. The customer advised that due to the units age, they would purchase a new unit
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
WASHER GE GTW330ASK4WW "arrived on site to inspect washer asking loud rubbing noise. Upon further inspection, I placed the unit in diagnostics to test and checked for error codes and there were none. I continued with diagnostics going through all tests....valves, drain pump, level sensor, spin and agitate. During spin mode, I found that the agitator/washplate was loose causing the washplate/agitator to move around and hit the sides of the basket. I tightened the washplate/agitator bolt and tested in spin mode again ad it was fixed.. The unit operated as designed. The customer provided a video of the unit making a loud “thud” noise. When I put the unit in spin mode, the inlet valve came on and when it shut off it made the loud “thud” noise. The unit made the same noise in agitate mode, as well. I advised the customer of my findings and advised that the noises she was hearing was the washplate/agitator and the inlet valve shutting off which is normal noise for the valve. I tilted the un
Near Belton, TX 76513
Steve C.
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for the unit will not make ice. Tested the unit and found the recirculation pump will turn on and found the condenser fan motor will not turn on and the compressor will make a knocking noise then stop and it is extremely hot. Found the unit will need a new compressor, condenser fan motor, evaporator, non-uv drier. Will need three hours to complete the repair.; ordrng 1 CNOTE (AUTHO) and 1 CNOTE (3HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Austin, TX 78741
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG550S0HZ0 Arrived on site to test unit for oven not igniting. Turned oven on and found igniter clicking 3 times and turning off. Replaced igniter test unit and unit test good unit heated to 350.
Near Austin, TX 78727
Tyler B.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on sote for unit not washing, found pump not running, replaced pump and sump and tests good, no leaks on site"
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "WRF535SMBM00 Arrived to inspect cooling issues. Upon arrival, I found the fc door frozen shut and I was unable to open it without high probability of further damage. Both rc door gaskets were torn and will require replacement. I tested the defrost system and found the element and bi-metal showing correct resistance in circuit from the control, but when I voltage tested, no VAC was measured. The unit will require the control to be installed upon return. I advised the customer to defrost the unit for at least 48 hours prior to our return and I advised with towel placement to catch any overflow of condensate pan water. Office to order door gaskets. No leaks observed during service. ; ordrng 2 W10830162 (gasket-fip)s"
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/31/2018
WASHER MAYTAG MVWC415EW0 Arrived on sote for complaints no spin no drain. Found unbalanced error only stored. R&R suspension and advised customer on loading. No leaks on site
Near Round Rock, TX 78681
Lou
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL GI6SDRXXY02 "arrived on site to inspect refrigerator frosting up. Upon further inspection, I found that the unit is having frost buildup in the fc section at the bottom of the door. I inspected the door gasket and found that it is sealing good, but there is gapping between the fc section cabinet and chassis. Also found that the drawer slides were sticking. Using my steamer, I removed the ice/frost buildup. I used manufacturer approved silicone to seal the gaps. Ad using manufacturers approved grease, I put some of the grease on the slides to allow them to glide better and allow the door to close better. Also, I put some grease on the top of the mullion to allow the left rc door to close better. No water leaks observed during service.
Near Burnet, TX 78611
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "WRX735SDBM04 Arrived to inspect no ice. The issue was actually with ice dispensing and the unit would not dispensed crushed, but the motor could be heard. I found the driver (impeller) spinning on the shaft and it will require replacement. The motor and washer may be needed as well. Office to order parts. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 AUTHO (PARTS AUTHORIZATION) and 1 W10465946 (spacer) and 1 WP63052-2 (impeller) and 1 WPW10309868 (motor)"
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED9200SQ1 Arrived onsite to replace belt on dryer from prior tech’s diagnosis. Removed bulkhead and removed loose belt. Installed new replacement. Reassembled and tested. Dryer now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Florence, TX 76527
Arthur B.
Job Details: 12/31/2018
WASHER AMANA NTW4516FW1 "Arrived onsite for customer complaint of top load washer not starting or draining. When arrived,found tub full of water. Removed all water using shopvac. Removed rain pump and found nail and zip tie lodge inside. Clean all obstructions. Also found latch not engaging. Remove and replaced latch. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Leander, TX 78641
James
Job Details: 12/31/2018
DISHWASHER AMANA ADB1400AGS1 Arrived on site and found door gasket collapsed in upper left corner. Installed new gasket and tested operation. Found unit working properly and no water leaks after repair. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for light not turning off. Test unit and found bad relay on board not opening making light stay on. Customer will think about it and call back if she wants to continue with the job.
Near Austin, TX 78731
Cliff
Job Details: 12/31/2018
RANGE KITCHENAID KDRU767VSS00 Arrived on site to replace blower for range. Replaced blower and tested unit. Found unit is fully functional at this time.
Near Austin, TX 78753
Scott
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW7000DW3 Arrived on site for noisy washer . Ran diagnostics got very loud grinding noise using spin . Ordering gearcase . Please call to set return visit . No water leaks set down at time of service . ; ordrng 1 W10811956 (gearcase )
Near Killeen, TX 76541
Arthur B.
Job Details: 12/31/2018
RANGE FRIGIDAIRE FFGF3023LWE "Arrived onsite for customer complaint of LF burner loose. When arrived,it’s the LF orfice holder assembly that’s loose. Found screw broke into holder causing to be loose. Ordering LF Orfice assembly and screws to complete repair. R/S for 12/28 due to holidays. ; ordrng 2 316240600 (screw)s and 1 316536602 (ignitor assy lf)"
Near McDade, TX 78650
Thomas L.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDE60HXSS4 Arrived on site for unit not cycling properly. Found that the control board was failing and interrupting cycles and beeping. Replaced control tested unit. All operations were now normal. All water connections are dry.
Near Austin, TX 78703
Leonardo
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to test unit for upper rack falling. Test unit and found broken tracks. Replaced both tracks test unit and unit test good no leaks present at this time.
Near Austin, TX 78732
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found temperature has increased since initial visit due to Freon leak in fresh food evap. Evaporator, Compressor, filter dryer, and processed I will need to be installed to complete repairs. Office will need to set return appointment for three hour job.; ordrng 1 CNOTES (3 HOUR JOB) and 1 SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT710PAYM0 "Arrived on site for customer complaint of unit not draining, found drain pump motor had failed. I replaced drain pump unit tested good. There is a missing led light on UIB that does not effect functional use of machine."
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to test unit for door not closing correctly. Test unit and found springs broken. Replaced springs test unit and unit test good job complete
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/31/2018
DRYER MAYTAG MEDX655DW1 Arrived on site for the unit will not turn on again. Tested the unit and found the thermal fuse has no continuity. Found the heating element is not grounded and is working properly. Replaced the thermal fuse and tested unit. Unit works properly and check the vent to the outside and it’s located on the roof. Found no airflow to the outside and advise the customer to clean the air vents every six months.
Near Georgetown, TX 78628
James
Job Details: 12/31/2018
REFRIGERATOR MAYTAG MSD2756GEB Arrived on site and tested operation. I found the ice bin door plunger not seated properly and corrected. Due to the plunger being stuck it caused the ice bin auger to bind and get stuck in ice bin. Corrected plunger and auger. Unit working properly. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site and cleared ice from unit ice dispenser bin, and found e2 error tested icemaker and found operating properly in test mode. Found evidence that unit had double filled on occasion causing ice build up and dripping symptoms. Advised that persistent symptoms would result in a need for a new icemaker.