Service History 1028

Near Georgetown, TX 78628
Jonathan S
Job Details: 12/31/2018
DRYER MAYTAG MDE28PRCYW1 "Arrived on site for dryer not power on. At time of service unit was working and being used. Gained access to terminal block and inspected connection. Performed diagnostics mode, no error codes. Disassembled and inspected. No failures found. Spoke with customer on voltage and recommended if failure reoccurs to swap cords and try different outlet. All tested good.
Near Cedar Park, TX 78613
Paul
Job Details: 12/31/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived onsite for the washer not spinning the clothes out. The washer the customer had was totally different than the one dispatched. I checked stored error codes and had an F3E1 and F7E6. I tested the unit in a spin and nothing happened. I checked both motor windings at the control and the CW winding showed open. I checked the windings at the motor and both read 4.1 ohms. Need to replace the lower wire harness. Also getting the control just in case due to the F3E1 error. Ordering C-NOTES, W10843660 HARNS-WIRE and W11188527 CNTRL-ELEC.; ordrng 1 C-NOTES (THE OFFICE WILL NEED TO CONTACT STACY HAM TOMORROW TO GET POP. SHE IS THE DIRECTOR AND WAS OFF TODAY. THE LADY’S WORKING TODAY SAID THE UNIT ARRIVED IN OCTOBER. UNIT HAS 3 MONTH LABOR AND 2 YEAR PART WARRANTY. THE OFFICE WILL NED TO SCHEDULE THE RETURN VISIT.) and 1 W10843660 (HARNS-WIRE) and 1 W11188527 (CNTRL-ELEC)"
Near , TX 78633
Al
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WOCA7EC0HZ02 Arrived to instruct customer how to use the new oven/ microwave combination. JOB COMPLETE
Near Austin, TX 78727
Tyler B.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 "File 7723750097 Dustin . Spoke with tech line for 7th visit for frost build up. Stated check thermester and if EVAP is missing top screws to replace EVAP and harness . And add sealing tape to edges. As I inspected, found EVAP cover with no upper screws. Unit will need new EVAP cover with added foam tape. Also recommend replacing harness/bimetallic fan again and insure it is in proper location as per service bulliten.advised customer on tech line request, advised unit will need defrosted 24hrs prior to return. Customer requests Tyler for return. ; ordrng 1 WPW10501260 (cover-evap)"
Near Georgetown, TX 78628
Cliff
Job Details: 12/31/2018
WASHER KENMORE 110.2800201 "Arrived on site to diagnose a washing machine that is not completing spin cycles properly. Tested unit and found heavy presence of rust and unit causing damage to gear case bearing and suspension rods. Both parts would need to be replaced to complete repairs, but homeowner does not wish to proceed with repairs due to amount of damage in unit. No further repairs to be completed at this time and no leaks were found at time of service.suspension
Near Georgetown, TX 78626
Arthur B.
Job Details: 12/31/2018
WASHER SAMSUNG WA422PRHDWR/AA02 Arrived onsite. Customer advised unit is working properly at this time and no other repairs needed.
Near Killeen, TX 76549
Arthur B.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 "Arrived onsite for customer complaint of icemaker not making ice on french door refrigerator. Found, replacement icemaker just rotates and does not call for water. Also found housing divider broken not allowing icemaker to sit flush to housing. Ordering divider to complete repair. Ordering additionally dispenser motor and yoke just in case threads are stripped. R/S for Monday 12/31. All water connections were dry at time of service.; ordrng 1 WP63052-2 (impeller yoke) and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)"
Near New Braunfels, TX 78132
Robert
Job Details: 12/31/2018
REFRIGERATOR GE PZS23KGEBFWW Arrived on job for complaints of ice maker not working. Found the thermostat on icemaker not working will not harvest. Replaced icemaker. No leaks detected at time of service.
Near Austin, TX 78728
Steve C.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDFE104HWH0 Arrived on site for the unit is not washing the dishes. Tested unit and found no water will go into the unit. Remove the supply line from the valve on the unit. Found there is no water pressure from the supply line. Manually added water to the unit and the spray arms are turning and the sump and motor is working properly. Customer advised the installers install a new valve. Advise the customer to contact Home Depot and have the installers install a new water valve under the sink. Unit works properly and all water connections were dry at the time of service.
Near Buda, TX 78610
Robert
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on job for complaints of drawer not staying closed. Found the rail and shelf damaged.; ordrng 1 W11226546 (RAIL ) and 1 W11243759 (SHELF) and 1 WPW10346891 (slide)
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 WRS571CIHZ00 Arrived to instal part. I removed the existing door and transferred parts to the new one. I installed the replacement door and tested. All functions were present and the unit worked as designed. No leaks observed during service.
Near Canyon Lake, TX 78133
Robert
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL KUIS18NNTW1 Arrived on job for complaints of not making ice. Ran diagnostics and pump running but loudly and no water moving ; ordrng 1 2313702 (water pump)
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 7723771451 file number. Found unit drawer module harness to light assembly broken. Prior to discovery repaired freezer lighting circuit with replacement of module and lighting board. Charged service fee of 119.99. Did not charge for parts. Spoke Scott at techline and documented unit as non repairable.
Near Canyon Lake, TX 78133
Robert
Job Details: 12/31/2018
WASHER ROPER RTW4516FW0 Arrived on job for complaints of not stopping. Cancel the drain and ran diagnostics no codes. Calibration test run and inspected inlet valve. No leaks detected at time of service
Near San Marcos, TX 78666
Robert
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on job to replace panel. Dishwasher not installed so no test done customer will install.
Near Round Rock, TX 78664
Steve C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW7040DW0 Arrived on site to replace the gear case on the unit due to not spinning properly. Replaced the gear case and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Wimberley, TX 78676
Robert
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on job for complaints of tripping breaker. Ran diagnostics and got amps of evap fan .03, compressor 11.84, heater 4.15, mullion heater .03. Called TEC line and spoke to Butch gave all amp reading to him bad connection lost call before getting SR#. Customer has moved power supply to different outlet on different breaker. New supply has not tripped breaker yet."
Near Leander, TX 78641
James
Job Details: 12/31/2018
DRYER SAMSUNG dv42h5000gw/a3 Arrived on site and tested operation. Found really loud screeching noise when unit is running. I found the cause to be the tensioner pulley. Installed new tensioner and tested operation. Unit working properly. Job complete
Near Leander, TX 78641
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 WRS571CIHZ01 Arrived to inspect ice bin issue. I found the ice bin would not fully seat. Ice had congealed in the driver and seating areas and I removed it. Operation resumed normally. I leveled and squared the chassis. No leaks observed during service.
Near Austin, TX 78728
Lou
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFCS22EVBL5 "arrived on site to inspect refrigerator door gasket. Upon further inspection, I found the rc door gasket torn and needing to be replaced. Using a hair dryer, I shaped the new gasket then removed and replaced the rc door gasket and tested the door. The unit operated as designed. I inspected the gasket to make sure it was sealing correctly and it was. No water leaks observed during service, job completed."
Near Austin, TX 78730
Paul
Job Details: 12/31/2018
OVEN KITCHENAID KEBS207BSS01 Arrived onsite for the oven that will not turn on. Ms stated it happened at the end of a self clean cycle. Ms also stated the oven temps fall very low on both ovens in a bake cycle and wants the temps checked on both ovens. I found the thermal fuse open
Near Austin, TX 78746
Kevin
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and found several error codes for Overflow condition inspected air trap and found extra flashing mentioned in service pointer. Removed flashing and ran a diagnostic cycle and it completed properly. Started a normal cycle and it progressed until 39 minutes and stopped, after five minutes has passed washer has begun cycle again. Spoke with tech line and they said on normal cycle washer will do this when it is a small load and cannot detect the resistance from the weight of the load. Washing machine is now operating normally, no water leaks from connections at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL GD5DHAXVY04 "arrived on site to inspect refrigerator with water frozen on bottom of fc section. Upon further inspection, I found a large amount of ice at the bottom of the fc section. Also found that the drain hole is blocked with ice buildup on the Evap pan. I removed the Evap cover and found the evaporator with a good frost pattern. Using my steamer, I removed the ice from the Evap pan and blew hot water down the drain tube. I pulled the unit from its place and removed the back cover and found that the drain tube extension was clogged with debris. Using my steamer, I blew hot water in the tube to release the debris from the extension walls and used steam to blow it out of the tube. While at the back of the unit, I had the customer pour hot water down the drain to make sure it was clear and it was. I put the Evap cover back in the unit and the customer advised they would put the shelving/food back in the fc section. The customer paid in full. No water leaks ob
Near Austin, TX 78717
Lou
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWB755DW0 "arrived on site to inspect washer making loud noises. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed; however, during agitation, the unit was louder then normal. I placed the unit in manual test mode and tested high agitation and the unit made a loud grinding noise. I tilted the unit back and found a small amount of gearcase oil on the insulation and drain pump. I contacted the office and spoke to MS who advised that the gearcase could be an S-CODE I removed and replaced the gearcase and clutch and calibrated the unit. I then tested the unit in diagnostics and it operated as designed. I advised the customer of the completed repair and tested the unit in manual test mode and the unit operated as designed. No water leaks observed during service, job completed."
Near Lampasas, TX 76550
Steve C.
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW1 I’ve been on site for the finance is not washing properly. Customer advised the unit will not advance through cycles. Test the unit in diagnostic and received error code f8e1 long fill. Found the hot water is taking a long time to fill up. Found the unit will need a new valve housing. Customer advised they have a spare washer. The washer will be outside for us to work on.; ordrng 1 W11127357 (housing)
Near Austin, TX 78738
Kevin
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site and set dishwasher into diagnostic cycle and found motor is not running, replaced sump and motor and ran a Nother diagnostic cycle and it is working properly. No water leaks from connections at time of service, job complete"
Near Salado, TX 76571
Al
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL DU1100XTPS6 "This call is not related to the previous visit, THIS IS A NEW COMPLAINT.Arrived to inspect unit not draining. I ran the unit through diagnostic test mode and got no errors. I advanced the unit manually and unit tested as designed. I did notice the drain hose at the sink was causing the unit to syphon water back into the unit. I checked the door latch assembly and discovered it was not making contact, so I removed, adjusted and reassembled the unit and unit is now working and closing as designed.CUSTOMER WAS NOT CLOSING THE DOOR ALL THE WAYDUE TO THE LATCH ISSUE, SO THE START LIGHT WAS BLINKING ADVISING CUSTOMER TO CLOSE DOOR, SO IT COULD COMPLETE THE WASH CYCLE.JOB COMPLETE"
Near Austin, TX 78754
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site and found compressor running non stop. Found unit frost pattern no existent found huge mass of smooth ice on incoming port of Evap. No cool. Inefficient compressor with possible leak. Ordering sealed system and Evap replaced. Unplugged unit. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10836706 (EVAPORATOR ) and 1 W11092625 (COMPRESSOR) and 1 WPW10143759 (UV DRIER)
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
REFRIGERATOR AMANA ASI2575FRS00 "Arrived on site. Check for dispenser issues. Found ice bin cracked not allowing to dispense ice. Replaced ice bin and cycled, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
REFRIGERATOR AMANA ASI2575FRS00 "Arrived on site. Check for dispenser issues. Found ice bin cracked not allowing to dispense ice. Replaced ice bin and cycled, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
REFRIGERATOR AMANA ASI2575FRS00 "Arrived on site. Check for dispenser issues. Found ice bin cracked not allowing to dispense ice. Replaced ice bin and cycled, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78754
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site and found compressor running non stop. Found unit frost pattern no existent found huge mass of smooth ice on incoming port of Evap. No cool. Inefficient compressor with possible leak. Ordering sealed system and Evap replaced. Unplugged unit. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10836706 (EVAPORATOR ) and 1 W11092625 (COMPRESSOR) and 1 WPW10143759 (UV DRIER)
Near Austin, TX 78723
Joseph C.
Job Details: 12/31/2018
OVEN AMANA AGR5330BAS3 "Arrived on site for “temperatures off” complaint. Inspected unit and found control and sensor to be faulty. Removed and replaced control and sensor. Tested temps, using approved Whirlpool method. Unit is performing well within tolerances. No leaks detected, at time of service."
Near Round Rock, TX 78665
Lou
Job Details: 12/31/2018
OVEN WHIRLPOOL WOD77EC0HS00 "arrived on site to inspect oven showing error code F8E1. Upon further inspection, I cleared the codes and turned the power off st the breaker. I turned the power back on ad pulled the unit from the wall. I found that the installation was not correct as the bottom shelf was not installed correctly causing the unit to sit at an angle and the vent was rubbing on the bottom door. I advised the customer of my findings and they said they would contact the builder to fix the issue. I took photos of some damage to the trim around the unit that I found. Once I had the nit pulled out, I removed the top panel and the back panel. I placed the unit in diagnostics to test and I tested the cooling fan on low and high. When I placed it in high mode, the unit shut down and gave error code F8E2. I tested the lower oven as well and it showed F8E1. I replaced the upper fan assembly ad tested again in diagnostics. The fan operated as designed. I turned the unit on and tested in
Near Temple, TX 76504
Arthur B.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Arrived onsite for customer complaint of french door refrigerator not cooling properly in RC section. Removed evaporator cover and found evaporator all frosted up. Tested heater in diagnostics and found heater works. Did find thermistor did not pass. Defrosted evaporator and removed and replaced thermistor. Reassembled. Good air flow coming from evaporator and to RC section. No other issues found. No water source connected to unit.
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2018
RANGE WHIRLPOOL WEE510S0FS0 Arrived on site to test unit for electrical smell. Test unit and found burned black wire at junction from power cord. Customer will need to buy new power cord.
Near Belton, TX 76513
Al
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF535SMBB00 "Arrived to inspect frost buildup in freezer section. I confirmed the complaint, broke and discarded the ice. I sealed the freezer cabinet with silicone. I removed and replaced the drain tube. Reassembled the unit and unit was free from any water leaks. JOB COMPLETE"
Near Hutto, TX 78634
Jonathan S
Job Details: 12/31/2018
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to install previous diagnosed part. Gained access to spark harness, removed failed harness and installed new. Assembled unit and tested operation. All tested good."
Near Austin, TX 78745
Leonardo
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF780SLYM Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverter motor. Replaced sump and motor test unit for leaks no leaks present at this time. Left defective part with customer. Job complete
Near Killeen, TX 76541
Arthur B.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED4815EW Arrived onsite for customer complaint of dryer not heating properly. Tested unit and found outside air venting clogged. Was able to remove lint and tested unit. Good air flow coming from unit. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78723
Steve C.
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for the unit has a strong gas odor smell only when using the unit. Tested the unit and there is no gas leak present. Found the unit does have a order when burning gas. Advise the customer of the unit is working properly. Advise if the smell does not go away to contact the gas company due to Impurities or moisture inside the gas line. Also remove the control panel due to burners not igniting properly. Assembled the unit And unit is working properly and no gas leak present.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site. Check for defrost issues. Found evaporator and freezer are frosted over completely not allowing air to reach refrigerator compartment. Ran diagnostic tests and found bad bimetal. Will need harness and control to repair unit. Rescheduled for 11/28/18; ordrng 1 W10290745 (harns-wire) and 1 W10503278 (cntrl-elec)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site. Check for defrost issues. Found evaporator and freezer are frosted over completely not allowing air to reach refrigerator compartment. Ran diagnostic tests and found bad bimetal. Will need harness and control to repair unit. Rescheduled for 11/28/18; ordrng 1 W10290745 (harns-wire) and 1 W10503278 (cntrl-elec)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site. Check for defrost issues. Found evaporator and freezer are frosted over completely not allowing air to reach refrigerator compartment. Ran diagnostic tests and found bad bimetal. Will need harness and control to repair unit. Rescheduled for 11/28/18; ordrng 1 W10290745 (harns-wire) and 1 W10503278 (cntrl-elec)
Near Kyle, TX 78640
Kevin
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017AS2 "Arrived on site and inspected microwave and found it is not heating again, magnetron has failed again. Spoke with tech line found incoming amps are nine, Due to multiple failures of magnetron tech line believes there is something wrong with the waveguide and therefore microwave is unrepairable. Job complete."
Near Austin, TX 78717
Lou
Job Details: 12/31/2018
COOKTOP KITCHENAID KCGS556ESS02 "arrived on site to install previously diagnosed and ordered parts. I removed the unit from the countertop and removed the cooktop to expose the interior components. I removed and replaced the back left orifice holder due to a screw being sheared off in the holder and using my liquid gas detector I checked all gas connections inside the box. I put the cooktop back on and replaced all of the burner head screws due to most of them being stripped. I tested the unit and all burners operated as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for refrigerator door not aligning up. Found leveling feet down. Lowered feet and found right back corner not uneven, door to floor unleveled in back. Added plastic shim to correct. Was able to get doors close, still a 16th on an inch off. Did not have small enough shim to correct. Spoke with customer on issue. All else checks good, no water leaks present."
Near Waco, TX 76706
Al
Job Details: 12/31/2018
WASHER AMANA NTW4516FW2 "Arrived to inspect washer with knob missing.Parts have been ordered but did not arrive in time for service. Marked failed to bring, but parts weren’t at shop in time.Will return with ALL previously ordered parts.; O-emld tckt"
Near Killeen, TX 76542
Arthur B.
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW92HEFC0 Arrived onsite for customer complaint of front load washer leaks when in use. Removed top and tested unit. Found water leaking from dispenser hose to tub. Secured hose with clamp and retested. Water no longer leaks. No other issues found. All water connections were dry at time of service.
Near Burnet, TX 78611
Thomas L.
Job Details: 12/31/2018
REFRIGERATOR GE GTH18GCDWW Arrived on site for Noisy operation. Found that the evaporator fan motor was the cause of the noise. Replaced the fan motor. All sound levels and operations are now normal. All water connections are dry.
Near Waco, TX 76706
Arthur B.
Job Details: 12/31/2018
WASHER AMANA NTW4516FW2 Arrived onsite to remove and replace control and knob on top load washer. Receiving had advised that unit is not accessible at this time. R/S for next Thursday 1/3/19.; schdld next appmnt for 1/3 THU !
Near Waco, TX 76707
Steve C.
Job Details: 12/31/2018
WASHER AMANA NTW4516FW2 Arrived on site for the unit is not working properly. Customer advised the unit will fill up with water then automatically drain. Tested the unit and found the unit will fill with water and automatically drain. Tested the unit and found the control board is defective. Replace the control board and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Burnet, TX 78611
Thomas L.
Job Details: 12/31/2018
DRYER MAYTAG MEDB765FW0 Arrived on site for unit that will not start. Tested unit. Control powers up but will not allow the unit to start. Replaced control overlay. Unit now operating properly. Houses and dryer are brand new and clean.
Near Austin, TX 78703
Paul
Job Details: 12/31/2018
FREEZER KITCHENAID KBFC42FSS00 Arrived onsite for the refrigerator with the FC frosting and condensation. I found the drain plugged and frozen over causing ice to build up in the bottom of the FC not allowing the door to close properly. I removed all of the ice and cleared card board from the drain line. Call complete.
Near Austin, TX 78724
Joseph C.
Job Details: 12/31/2018
COOKTOP JENN-AIR JGS9900CDS02 "Arrived on site for “ignitors sparking while other burners are on” complaint. Inspected unit and found burner head with corrosion. Cleaned burner heads. Checked levelness and found to be level. Unit is performing as designed. No leaks detected, at time of service."
Near Killeen, TX 76542
Al
Job Details: 12/31/2018
COOKTOP WHIRLPOOL G7CE3034XS00 Arrived to inspect damage to the cooktop. I confirmed the complaint. I removed and replaced the cooktop. JOB COMPLETE
Near Georgetown, TX 78626
Arthur B.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for customer complaint of dishwasher not cleaning dishes properly. Tested unit and found no error codes. Found customer not using rinse agent. Advised customer on how to use rinse aid and run hot water to sink before running dishwasher. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78725
Joseph C.
Job Details: 12/31/2018
DRYER MAYTAG AGD4675YQ2 "Arrived on site for “not drying/no heat” complaint. Inspected unit and found solenoids and thermal fuse defective. Removed and replaced solenoids and thermal fuse. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Salado, TX 76571
Al
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFIS27CXMS0 Arrived to inspect refrigerator not dispensing ice. I confirmed the complaint. I removed and replaced the dispenser motor. Reassembled the unit and unit tested as designed.JOB COMPLETE
Near Waco, TX 76710
Arthur B.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8040DW4 "Arrived onsite for customer complaint of top load washer start button hard to press and loud noises when spinning. Found gearcase grinding. Ran diagnostics and found error code F2E1 (UI Stuck Button). Removed gearcase and installed new replacement. Reassembled,cleared error code and ran test 052. Unit calibrated successfully. No other issues found. All water connections were dry at time of service."
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for the unit will randomly work and not work. Tested the unit and found the unit will wash and the heater will heat during diagnostic. Found the unit control board is shorted. Replaced the control board and tested the unit. Found the unit now is not washing and Found the diverter on the sump and motor is turning on and off. Found the unit will also need a sump and motor. Office will need to contact the extended warranty and get authorization.; ordrng 1 CNOTE (AUTHO)
Near Austin, TX 78745
Robert
Job Details: 12/31/2018
MICROWAVE MAYTAG MMV4205DS1 Arrived on job for complaints of not starting. Customer has to open and close door over again to start cooking displays close door. Replaced all three switches and interlocks. Test operation after repair.
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
VENTHOOD JENN-AIR JXT9048CDP "arrived on site to inspect venthood lights not working. Upon further inspection, I found that the lights only work on high beam. The middle light was burnt out. When I tested voltage at the control and then reconnected the light connector, none of the lights worked. I looked up the control to order and found that none of the controls to this unit are available (discontinued). I contacted the office and spoke to CS and he advised that the control is not on the list to be rebuilt. I advised the customer of my findings. The customer paid in full. Job completed."
Near Austin, TX 78733
Paul
Job Details: 12/31/2018
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer that the timer knob gets stuck on energy preferred. After speaking with ms I found out that the dryer just barely gets warm and takes multiple cycles to dry clothes. I found the cord connected wrong at the terminal block and the heater only getting 120 volts. I corrected the cord connection and tested the dryer. The unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KBFN402ESS02 "arrived on site to inspect temps on refrigerator. Upon further inspection, the customer advised that food was freezing in the rc section of the unit but sometimes it would be too warm in the rc section. They turned the thermostat down to 3degrees and their thermometer would read 40 degrees. Using my multimeter, I placed my thermal lead at the bottom of the rc section under the crisper drawers and tested the temperature. My reading was 42 degrees. I tested the fc section and the temp reading was 5 degrees. I checked the temp settings and they were at factory settings of rc=37 and fc=0. I placed the unit in diagnostics ad tested all modes and the unit checked out good. Ice maker is making good ice. I checked the compressor and it was running at s low speed and the condenser line was warm as was the compressor. I am ordering the main control and UI control and both thermistors and a CNOTE- SCHEDULE DURING WEEK DAY. Office to schedule return service. ;
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2018
REFRIGERATOR MAYTAG MFX2876DRM00 Arrived onsite for customer complaint of french door dual evaporator refrigerator shuts off intermittently. Removed back panel and found capacitor on power supply board swollen. Removed and replaced board. Powered unit. Unit now works as intended. No other issues found. All water connections were dry at time of service.
Near Wimberley, TX 78676
Robert
Job Details: 12/31/2018
WASHER WHIRLPOOL MHW8200FC0 Arrived on job for complaints of error code and door locked. Manual unlock door and ran diagnostics. Getting lots of bubbles in test cycle at end door not unlock. Replaced sensor and test. If conditions continue order dispenser.
Near Austin, TX 78726
Paul
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived onsite for the dishwasher that needs a control board. Mr stated the unit will not heat and the element tested at 11 ohms. I checked stored error codes and found F9E1, F6E2, F7E1, F8E2. I ran diagnostics and found the unit working as designed except for no heat. I found no voltage from the control to the heating element. Will need to replace the control to complete service. Ordering W10854216 CNTRL-ELEC. RS for Fri 12/28.; ordrng 1 W10854216 (CNTRL-ELEC)"
Near Kingsbury, TX 78638
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site. Replaced main control and UI. Ran diagnostics all checked OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near Kingsbury, TX 78638
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site. Replaced main control and UI. Ran diagnostics all checked OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near Kingsbury, TX 78638
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site. Replaced main control and UI. Ran diagnostics all checked OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near San Marcos, TX 78666
Robert
Job Details: 12/31/2018
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of not drying. Found air flow good heating good. Ordered timer sensor good not delaying time on sensor drying. ; ordrng 1 WPW10642928 (timer)
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8500DC5 Arrived on site and found small rubber squeak when unit first spins during sensing that goes silent when the basket gets wet. Advised that unit noise is normal and should diminish with time. All checks good.
Near Killeen, TX 76542
Arthur B.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived onsite to remove and replace oven door from prior tech’s diagnosis. Removed and replaced broken door. Reassembled. Tested unit. Unit now works as intended. No other issues found.
Near Georgetown, TX 78626
Jonathan S
Job Details: 12/31/2018
DRYER WHIRLPOOL WHD5090GW0 Arrived on site to install previous diagnosed part on dryer. Removed dryer from washer. Gained access to control. Removed control and installed new. Tested operation. All tested good.
Near Del Valle, TX 78617
Joseph C.
Job Details: 12/31/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site for “not spinning/wet clothes at cycle’s end” complaint. Inspected unit and found motor fault errors. Found nothing to be binding drivetrain. Ordering new motor. Return for repairs on 12/26. No leaks detected, at time of service.; ordrng 1 W11026785 (motor-drve)"
Near Waco, TX 76712
Steve C.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to replace the control and sump and motor. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Lockhart, TX 78644
Robert
Job Details: 12/31/2018
DRYER MAYTAG MEDB955FC Arrived on job for complaints of not power. Found no power supply to dryer. Customer will contact electrician. Collected service fee
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KRFC704FBS00 "KRFC704FBS00 Arrived to inspect no cool. I found the unit appeared to have all functionality, but the compressor would not run. There was no voltage or frequency being sent to the compressor in any mode, including 38, 39 and 40 in service test mode. I removed and replaced the Orion board and the unit started normal operation with expected cooling. Operational test good, no leaks observed during service."
Near Leander, TX 78641
James
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and tested operation. Customer stated the water was coming from the ice bin. Removed bin and inspected plate and ice door. I found the seal on the plate not sealed properly causing air leak. I installed a new plate and checked for proper fit. I ran diagnostics to test all fans and found all fans running properly. Unit tests good. Job complete.
Near Austin, TX 78705
Leonardo
Job Details: 12/31/2018
DISHWASHER KENMORE 665.1276795 "Arrived on site to test unit for unit leaking. Ran tunic and couldn’t duplicate problem. Found unit over sudsing, unit was full of suds when no soap was put in unit during test mode. Cleared suds test unit and unit test good. Job complete
Near Austin, TX 78744
Leonardo
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site to test unit for gas smell. Test the whole unit for gas leaks no leaks present at this time. Found customer complaint was smell when oven on. Advised customer the oven will through a smell of gas when it’s igniting. Job complete
Near Austin, TX 78748
Brandon
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived on site for customer complaint of unit not powering on and flickering lights, found UIB was faulty. I was unable to talk to management at time of service. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (OFFICE TO COLLECT PAYMENT) and 1 CNOTE (AUTH) and 1 W11095590 (console)"
Near Waco, TX 76710
Arthur B.
Job Details: 12/31/2018
DRYER MAYTAG MEDX655DW1 Arrived onsite to install new temp select switch to dryer from prior tech’s diagnosis. Removed and replaced switch. Reassembled and tested unit. Unit now works on all settings. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near San Marcos, TX 78666
Kevin
Job Details: 12/31/2018
DRYER WHIRLPOOL WETLV27HW1 "Arrived on site and found dryer is making a squeaking noise, will need to bring back all possible parts to correct issue. Unit is new and there is no lint buildup.; ordrng 1 W10518375 (drum)"
Near Jonestown, TX 78645
James
Job Details: 12/31/2018
OVEN KITCHENAID KFGS530ESS2 Arrived on site and tested operation. Preheated oven to 350 to test temps and found once unit preheated it would no reignite to heat again. I found the safety valve to be at fault for the cooktop flair ups and poor oven performance. Installed new valve and tested. Unit working properly. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 12/31/2018
MICROWAVE KITCHENAID KCMC155JSS0 Arrived on job for complaints of not heating. Found relay on control not closing. Part showing as not available. Customer paid service fee
Near Belton, TX 76513
Steve C.
Job Details: 12/31/2018
OVEN JENN-AIR JJW3830WP02 Arrived on site for the unit has error code F2e1. Tested the unit in diagnostic and received error code F2e1 . Found the unit will need a new control panel and it’s expart. The part will be covered under the warranty ; ordrng 1 W10673678 (panl-cntrl)
Near Austin, TX 78753
Scott
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG320M0BW0 "Arrived on site for front right burner not lighting , getting spark but not strong . Replaced burner head . Tested unit and now will light . No gas leaks detected at time of service . Job complete ."
Near Harker Heights, TX 76548
Arthur B.
Job Details: 12/31/2018
DRYER MAYTAG MEDB855DC4 Arrived onsite for customer complaint of dryer not starting and getting error code F6E3 (UI Comm Error). Removed and replaced UI overlay assembly. Reassembled. Cleared error codes and tested. All functions work as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Driftwood, TX 78619
Brandon
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL KOCE500EWH02 "Arrived on site for customer complaint of door not closing properly and light would stay on, found door was warped, ordering door. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10775492 (glass-door)"
Near Waco, TX 76710
Steve C.
Job Details: 12/31/2018
DRYER MAYTAG MEDX655DW1 Arrived on site for the units will not start and just make a humming noise. Tested the unit and found the motor is weak. Also found the blower wheel has seized on to the motor. . Replaced the motor and the blower wheel and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017HW2 "WMH31017HW2 Arrived to inspect no heat. I found the mag, cap and diode will require replacement. I verified and entered the correct m/s and office to order parts. ; ordrng 1 W10754299 (magnetron) and 1 W11256462 (DIODE)"
Near Liberty Hill, TX 78642
Lou
Job Details: 12/31/2018
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, the customer advised that the unit is not cleaning their dishes and they have followed every techs advice that have come prior to today. I placed the unit in diagnostics and tested with no error codes at the beginning of testing. The ran through diagnostics and I could hear the water dispensing into the tub, the spray arms in motion, the dispenser door opening, the drain pump came on and drained the water out and it pour water onto the heating element and it sizzled and was very hot. The incoming water was very hot as well. There were no error codes at the end of diagnostics. I contacted Techline ad spoke to Scott ad advised him of the situation. Scott advised to mix Glass Magic or Lemi-Shine in the detergent to help eliminate the hard water stains and for the customer to test for hard water; otherwise, the issue is a use and care issue; File #7723776231. Looking into the
Near Temple, TX 76502
Al
Job Details: 12/31/2018
WASHER MAYTAG MVWC555DW0 "Arrived to inspect washer making a screeching noise. I tested the unit and discovered the CAM was making a noise when shifted back and forth. I removed and replaced the CAM assembly, I tested and calibrated the washer. The washer tested as designed. I also applied a zip tie to the drain hose and photographed it.JOB COMPLETE"
Near Leander, TX 78641
James
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE304DSS0 "Arrived on site and tested operation. I found the drain motor making a loud grinding noise when draining. I ran diagnostics and found fault for diverted motor and dispenser. I found the diverted has evidence of leaking. Unit will need new sump and motor, drain pump and dispenser to repair. Instructed customer of leak and recommended not using until repaired. ; ordrng 1 W11032769 (dispenser) and 1 WPW10531320 (pump-drain)"
Near Woodway, TX 76712
Arthur B.
Job Details: 12/31/2018
OVEN WHIRLPOOL WOD51EC0AS05 Arrived onsite to install to UI to wall oven from my prior visit’s diagnosis. Removed and replaced UI. Reassembled and tested unit. Unit now works as intended. No other issues found.
Near Austin, TX 78752
Scott
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB119WFBW00 "Arrived on site for handle falling off and door swinging open wide . Found screw head snapped off in door , fixed door swing bye adjusting leveling feet . Ordering freezer door in white and 2 screws . Please call to set up return visit . No water leaks detected at time of service . ; ordrng 1 13024238WQ (dor-fip wh) and 2 W11240743 (SCREWS )s"
Near Austin, TX 78746
Kevin
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL RM288PXS0 "Arrived on site and inspected microwave and found customer has removed it from installation due to sparking for fire safety. Inspected microwave out of installation and found that failure was caused by wiring being exposed due to age and grounding to microwave cabinet. Microwave also has missing parts due to repairs in the past being incorrectly done or bypassed. Due to the age of the unit, incorrect past repairs, availability of parts attempting repair is not recommended. Job complete"
Near Elgin, TX 78621
Joseph C.
Job Details: 12/31/2018
RANGE GE JB860SJ5SS "Arrived on site for “F7 20 error code” complaint. Inspected unit and found control faulty. Ordering new. Not able to locate part. Will need to perform parts research. Office to to set return schedule do to disposition of part requested. Customer’s last name is Owens, not Orange.; ordrng 1 CONTROL (PARTS RESEARCH)"