Near Robinson, TX 76706
Jonathan M
Job Details: 12/09/2020
REFRIGERATOR MAYTAG MFT2976AEB00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both parts and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78739
Kevin
Job Details: 12/09/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found temperature is good and airflow is good, Found timer is not advancing. Spoke with techline and confirmed that only timer is needed to correct issue.
Near Buda, TX 78610
Jacob
Job Details: 12/09/2020
DRYER KENMORE 110.6120201 Arrived onsite for unit not heating and not shutting off. Tested unit. Found that the timer was not allowing unit to heat or turn on when ready to start. Replaced timer. Tested unit. Unit test good. No issues at this time.
Near Briarcliff, TX 78669
Robert
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on job for complaints of noise. Was not able to duplicate at time of service. Instructed customer on ways to help narrow down sorce on noise
Near Belton, TX 76513
Jonathan M
Job Details: 12/09/2020
DISHWASHER FRIGIDAIRE FFID2426TS1A Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced lower spray arm and tested unit. Unit is now working as designed. Call complete.
Near Kyle, TX 78640
Leonardo
Job Details: 12/09/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to test unit for left front burner not working. Test unit and found bad receptacle replaced part test unit and unit test good job complete
Near Temple, TX 76502
Tyler
Job Details: 12/09/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave rumbling continuously even after the last repair. Upon arrival I ran a quick one minute test on the unit to verify where the sound was coming from and upon further inspection I was able to verify the second time around that the turntable motor was starting to go bad and rattling internally causing the turntable plate to shift. I ended up installing the turntable motor and reassembled the unit and verified that the sound no longer occurs. Call complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for LEAKING WATER OVER ICE MAKER AND DOWN THE DOOR INSIDE--FREEZING UP AT THE BOTTOM--NOT MAKING ICE. Removed ice maker and found mold completely iced over. Installed new ice maker and called for harvest. Ice maker operating as designed. No leaks detected. Job completed.
Near Leander, TX 78641
Lou
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID kddc24cvs01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I jumped the ice maker from points T-H and the ice maker began to harvest. When it called for water, I found the fill tube was frozen. Removed the door/drawer and removed the ice from the fill tube and chute and tested again and no water came from the fill tube, but I could hear the valve opening. I removed the filter and retested and the ice maker filled. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ Arrived onsite and found unit upper spray arm was damaged. Replaced spray arm
Near Leander, TX 78641
Lou
Job Details: 12/09/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit user interface panel and hv controls not functioning properly and the fill tube freezing and right RC door gasket being torn I removed and replaced the UI panel, hv control, fill tube assembly and right RC door gasket and tested. Unit operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Kayman
Job Details: 12/09/2020
DISHWASHER GE ZDT915SSJ2SS Arrived onsite for dishwasher showing leak detected error. Upon inspection I found the pan underneath the unit full of water and engaging the float switch. I ran the unit and watched for any leaks but could not detect any. I filled the kitchen sink and tested the drain under pressure to see if any back pressure would cause a leak. But no leak. I ran a few more cycles and drains but the unit would not leak while I was onsite. I advised that it may start leaking after a couple of hours of the wash motor washing. No leaks were detected using time of service but evidence of a leak was present I advised the customer to monitor the unit and give us a call if any issues arise.
Near Elgin, TX 78621
Andy
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not operating properly. Tested and inspected unit and found water supply turned off. Turned on water supply and tested unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Manor, TX 78653
Matthew
Job Details: 12/09/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for dryer not heating. Upon inspection found faulty cutoff. Replaced cutoff, tested unit and unit is functioning properly. Job complete"
Near Salado, TX 76571
Tyler
Job Details: 12/09/2020
REFRIGERATOR JENN-AIR JFC2290REP00 Arrived on site for refrigerator not making ice properly. Upon arrival I ran a icemaker filters but found that the fill line was clogged inside the freezer indicating that the water valve had been leaking over a gradual period of time.
Near Mustang Ridge, TX 78610
Jacob
Job Details: 12/09/2020
DRYER WHIRLPOOL WED7000DW2 Arrived onsite to correct vent tube. Corrected vent tube. No issues at this time. Job complete
Near Austin, TX 78717
David Z
Job Details: 12/09/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to follow up on MW oven combo having issues with MW light.
Near Mustang Ridge, TX 78610
Jacob
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived onsite for water dispenser to unit dripping water still. Called Techline. Suggested to order the left side freezer door as a replacement but also said that it may not fix the issue as the unit is known to leak from time to time. Got Sr#7728708762. Let customer know what is going on.
Near Austin, TX 78741
Kevin
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site and found original icemaker has started working since last visit. Customer reports that it is still intermittent, replaced icemaker and ensured it cycled. No water leaks from connections at time of service, job complete"
Near Austin, TX 78746
Kevin
Job Details: 12/09/2020
COOKTOP KITCHENAID KICU569XSS Arrived on site and replaced both modules and user interface diagnosed on previous visit after programming cooktop it is operating properly again. Job complete
Near Leander, TX 78641
Kayman
Job Details: 12/09/2020
OVEN WHIRLPOOL WFG720H0AS1 "Arrived onsite for oven intermittently not igniting and not staying on. I found that the unit would sometimes try to preheat but it would light then keep sparking while the burner was lit and shut off. Indicating a supply of voltage when not called for, I was not able to test the sensor due to the oven being hot prior to my arrival. I am ordering the Bake harness (WPW10701462) sensor (WPW10181986) and returning in with the main control for repair. Office to R/S due to part availability. ; ordrng 1 WPW10181986 (sensor) and 1 WPW10701462 (harns-wire)"
Near Cedar Park, TX 78613
Wesley
Job Details: 12/09/2020
ICE MACHINE JENN-AIR JIM159XYRS0 Arrived onsite and replaced the pump due to thin ice. Possible cause low water due to bad sensor. Advised customer on repair. All checks good.
Near Georgetown, TX 78633
Cliff
Job Details: 12/09/2020
REFRIGERATOR GE GSS25GSHBCSS Arrived on site to diagnose a refrigerator that is not dispensing water. Tested unit and found failed filter manifold. Replaced manifold and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Driftwood, TX 78619
Leonardo
Job Details: 12/09/2020
MICROWAVE GE JVM3160DFWW Arrived on site to test unit for no power. Test unit and found bad fuse customer will replace fuse job complete.
Near Austin, TX 78747
Luis
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for ice maker issues. Unable to remove bin without damaging housing assembly,bin frozen in housing. Customer will need to defrost unit to allow bin to be removed ordering icemaker and bin. Customer will call into office once unit has been defrosted; ordrng 1 W11185686 (ICE CONTAINER) and 1 WPW10300024 (ICEMAKER)"
Near Driftwood, TX 78619
Leonardo
Job Details: 12/09/2020
OVEN KITCHENAID KEBK206BSS00 Arrived on site to test unit for oven not getting to temp when both ovens are on. Over temp error and in unit reading temp correctly. Will need new sensor and control board and console.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer After final spin cycle starts there is a loud screeching noise and the pause button will not stop the cycle or release the lid. This happens with all cycles and level. The tub is free swinging. The tub was hitting the side of the cabinet and eventually caused the lid to lock. With this, the notes for todays visit are unrelated to the actual issue I’ve returned for today. Today I placed the washer in a normal cycle and washer filled and agitated and drained as designed. Asked customer if she had clothes we could wash in a quick cycle in order for me to test the unit with a load. Washer filled and agitated as designed. Washer drained but continued to fill to to try and rebalance. Placed in diagnostics and ran the calibration. Ran another quick cycle to test for normal operation. Still not balancing load and causing clothes to tangle in agitator. Removed cam and corrected direction of cam piece. Found belt way to easy to remove so
Near Austin, TX 78726
David Z
Job Details: 12/09/2020
DRYER MAYTAG MEDB880BW0 "Arrived on site to diagnose dryer with door not catching and electrical smell. Found no odors after running unit for about 5 minutes, checked wiring and found no wiring damage. Unit does however have issues venting, could see lint all down the back of the unit and on the floor from the wall outlet. Advised on replacing the catch in the door. Replaced catch and advised to correct vent seal. All seems to be working as designed.
Near Austin, TX 78737
Leonardo
Job Details: 12/09/2020
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site to replace chimney. Found new part damaged ordering part again office to reschedule ; ordrng 1 2MANJOB (2 MAN JOB ) and 2 W11417192 (CHIMNEY )s
Near Austin, TX 78728
Luis
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KFCS22EVBL5 "Arrived on site,installed glide assembly,tested ice bucket operation good."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/09/2020
DISHWASHER GE GDT695SSJ0SS Arrived on site to install previously diagnosed part. Turned on dishwasher to check power before starting repair.No further repairs needed. No leaks detected. Job completed.
Near Austin, TX 78758
Scott
Job Details: 12/09/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site ,replaced both drain hoses and drain motor . Tested unit . Unit is now draining properly . No water leaks detected at time of service. Job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 12/09/2020
REFRIGERATOR MAYTAG msd2732grs Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerant leak in system.
Near Kyle, TX 78640
Richard
Job Details: 12/09/2020
DRYER WHIRLPOOL WED7120HW1 Arrived onsite for the dryer not working properly. During testing found that no issues with the air flow or heating. Dryer tested good and working to manufacture specs. The check vent was displayed has a reminder to let customer know to clean out the lent trap. Switch is normal. No issues found at this time complete
Near Austin, TX 78730
David Z
Job Details: 12/09/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to diagnose dishwasher not cleaning dishes. Found water entering unit, but wash motor never engaged, just hums. Removed and replaced sump and retested. Verified proper operation, no water leaks found. All is working as designed.
Near Austin, TX 78746
Kevin
Job Details: 12/09/2020
WASHER MAYTAG MVWB766FW0 arrived on site and inspected washer and found saved error code F8E1, set washer into a diagnostic cycle and found no water flow from coal valve. After replacement water valve is operating properly. No water leaks from connections at time of service, job complete."
Near Cedar Park, TX 78613
David Z
Job Details: 12/09/2020
WASHER GE GTW460ASJ5WW "Arrived on site to follow up on washer not draining. On arrival found the unit has drained. Customer had said they washed some blankets and they were still wet. I advised them that blankets will cause the unit to go off balance, which will stop a cycle and leave them wet. I tested drain, spin and fill and everything is working as designed. I found the drain hose was incredibly long, and sat an inch into the standpipe water. I resecured the drain line further out so that the hose is no longer in the standpipe water, which can siphon back. All is working as designed. Call complete."
Near Austin, TX 78757
Scott
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "Arrived on site for no cool refrigerator. Found large ice ball at welds of evap . Weak frost pattern on evap . Unit will need sealed system repair as well as evap fan .
Near Manor, TX 78653
Matthew
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not cleaning dishes. Upon inspection found unit with error code F4E3 wash motor is not running. Tested unit and wash motor would not engage. Need to order and replace sump and motor assembly. Office to reschedule. ; ordrng 1 W11085683 (pump&motor)
Near Georgetown, TX 78628
Kayman
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Arrived onsite to install previously diagnosed parts. I installed the RC gasket and inspected the function of the unit. The gasket is sealing as designed and the unit is cooling as designed at this time. Job complete.
Near Austin, TX 78752
Jacob
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for unit not putting out ice. Checked ice bin. Saw that some ice had gotten foze up in the bin from the customer not using the dispenser a lot. Removed ice from the bin. Tested unit. Unit test good. No issues at this time. Job complete
Near Leander, TX 78741
Justin
Job Details: 12/09/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for range getting to hot on the door after heat. Upon inspection found door sitting incorrectly on left side. Uninstalled door and reinstalled, checked seal of door and found good. Advised customer on UL rating for door in regards to heat. Found upper door trim bowing and not sitting over top of inside oven glass. Ordering trim. Office to reschedule. Called techline and spoke with Scott and received SR# 7729470022.; ordrng 1 W11105139 (TOP DOOR TRIM)"
Near Spicewood, TX 78669
Robert
Job Details: 12/09/2020
WASHER WHIRLPOOL MVWB855DC3 Arrived on job for complaints of no power. Found the control shorted.After replacement test operation. No leaks detected at time of service
Near Driftwood, TX 78619
Leonardo
Job Details: 12/09/2020
MICROWAVE KITCHENAID KOCE500ESS01 Arrived on site to test unit for door not closing correctly to the microwave. Test unit and found bad hinges and bad door. Will need to replace hinges
Near Cedar Park, TX 78613
David Z
Job Details: 12/09/2020
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site to install thermal fuse to resolve panel being out. Installed thermal fuse and retested. Unit came back on, however several buttons are not working. Console appears to have failed at the same time, or ribbon cable has cracked due to age and heat. Advised customer we would need a new console to further resolve repair.
Near Round Rock, TX 78681
David S
Job Details: 12/09/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived on site to install previous diagnosed part. I gained access to the display and module. I replaced both new. I programmed the module to then cooktop. I tested all the heaters and the unit is working as designed. Job complete.
Near Round Rock, TX 78681
David S
Job Details: 12/09/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived on site to install previous diagnosed part. I gained access to the display and module. I replaced both new. I programmed the module to then cooktop. I tested all the heaters and the unit is working as designed. Job complete.
Near Austin, TX 78730
David Z
Job Details: 12/09/2020
DRYER MAYTAG WED86HEBC0 Arrived on site to diagnose dryer not drying well. Found unit is heating but not drying. Found no airflow coming from vents outside. Customer needs to have vents cleaned. Dryer itself is working. Provided customer contact for dryer vent wizard.
Near Austin, TX 78717
Wesley
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found unit operating with ice around fan from freezer door staying open. Defrosted all ice and replaced motor evap.
Near Leander, TX 78641
Kayman
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 Arrived onsite to install previously diagnosed parts. Ordering the coupling (WP2220458) and returning with all other parts needed for ice dispenser issue. Spoke with customer office to R/S ; ordrng 1 WP2220458 (coupling)
Near Austin, TX 78750
Chase
Job Details: 12/09/2020
COOKTOP JENN-AIR JED3430GS01 Arrived on site removed old cook cook top and replaced with new job complete
Near San Marcos, TX 78666
Richard
Job Details: 12/09/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not drying. Ran diagnostics and found no issues with dryer it’s heating properly and tumbling properly. Advised customer on use and care for the dryer. Complete
Near Granger, TX 76530
Andy
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=14 degrees but it had just gone into defrost and tested the ice box and it was 28 degrees. Also found the RC temp setting at 33. While testing temps, I tested the ice maker in tested 56, 57, 58, 59, 15, 45 and all tests passed. I found ice built up on the left side of the RC evaporator and when I removed the cover I found the cap tube and part of the suction line with a ball of ice built up. I removed the ice with my steamer and found the water was not flowing downhill in the drip pan. I adjusted the pan and tested and found the water flowing downward. The drip pan is badly warped but is not available to order. I explained to the customer what I found and what I repaired. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 12/09/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF2 Arrived onsite for the refrigerator not dispensing water or making ice. During testing found that that water vacle was the cause of the issue. Replaced valve and dispenser works good and ice maker filled with water. Complete
Near Georgetown, TX 78626
Cliff
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker has frozen over motor And has been leaking internally. Installed new icemaker and found icemaker would not call for water indicating defective part. Re-ordering icemaker. Icemaker and valve to be installed at same time to complete repair. Office to set a return appointment.; ordrng 1 1129313 (ice maker kit comp.)
Near Austin, TX 78735
Kevin
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and replaced all parts diagnosed on previous visit. Water and ice will now dispense, all interior lighting is on, ran test 45 and 57 to confirm icemaker is going to work properly. 7729469849"
Near Leander, TX 78641
Lou
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to inspect washer tripping breaker and hot valve not turning off. Upon further inspection, I found the hot valve at the wall turned off. Turned water on and placed the unit in diagnostics showing error code F3E2. Cleared the code and continued with testing. When the unit began to fill with hot water and was to stop filling, the hot water continued to flow at a fast pace. I turned the hot water off and removed the console and tested the valve. I found every valve out of range.I removed and replaced the valve and calibrated the unit. Retested and the unit is operating as designed. I found on the old valve that the sensor pins were badly oxidized and due to water getting on the connection, the connection was shorting out and causing an interference in the electrical current causing the GFCI breaker to trip. No water leaks observed during service, job completed."
Near Austin, TX 78732
David Z
Job Details: 12/09/2020
WASHER WHIRLPOOL WFW96HEAC0 "Arrived on site to install customer supplied bellow for washer. New bellow did not have cutouts for the light and steam holes, but was molded to use them. I advised if I cut them it may split or leak later. Customer gave ok to install. Cut out holes and installed new bellow Verified proper operation and no leaks present. Call complete."
Near Leander, TX 78641
Kayman
Job Details: 12/09/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite to install previously diagnosed parts. I found that the wrong switch membrane was ordered. Ordering Switch membrane (W10879587) office to R/S due to part availability. ; ordrng 1 W10879587 (swtch-memb)
Near Austin, TX 78732
Brandon
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for customer complaint of unit not cooling and ice indies on back wall. Found unit not going into proper defrost. I activated heater in diagnostics mode, heater turned on, found miscommunication between control and thermistor. I replaced control and thermistor. Unit tested good."
Near Austin, TX 78759
Scott
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 Arrived on site for unit still not making ice and replace dispenser motor . Tested IM and found maker was stuck in heater activation. All voltage checked were good . Door switches and bin level sensor checked good . Reordering ice maker . Will install dispenser motor on return . No water leaks detected at time of service. Call to set return . ; ordrng 1 WPW10251076 (ICE MAKER )
Near Round Rock, TX 78664
Andy
Job Details: 12/09/2020
FREEZER WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator ice buildup on bottom of ice bin and FC and some RC lights not working. Customer stated that he had removed FC light and replaced and did not fix light issues. Removed failed ice bin parts and replaced with new. Called tech line and spoke with Joel about light issues. (SR# 7729464665) was instructed to check outgoing voltage at control. Did so and checked good. Was instructed to check lights in RC and if they check good to remove FC light and to see if there is issue there and if so to call tech line back. Check lights in RC and all checked good. Removed FC light and FC light was unplugged. Check connection that light plugs into and on of the pins is very bent up. Attempted to straighten but is too bent up and feels almost like it’s breaking off. Called tech line again and spoke with Kathy
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed parts. Removed evaporator fan and installed new evaporator fan. Removed old UI and installed new UI. Customer stated the water had stopped dripping out as much since my last visit. After installing new parts placed in diagnostics to test the evaporator fan and baffle. Tested good. Placed fridge in cooling mode and operating as designed. No additional repairs needed. No leaks detected. Job completed.
Near Georgetown, TX 78628
Justin
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site for refrigerator with lights in fridge and freezer going out. Found frayed wire on FC light. Uninstalled and installed new light and all lights came back on. Unit working as designed. Call complete.
Near Austin, TX 78737
Robert
Job Details: 12/09/2020
MICROWAVE WHIRLPOOL GH7208XRS5 Arrived on job for complaints of fan and lights not working. Found wire harness under microwave burned . Took pictures. ; ordrng 1 8206106 (CONNECTOR DUCT) and 1 8206107 (HOLDER) and 1 W10553076 (harns-wire)
Near Austin, TX 78727
Scott
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site . Replaced both rails . Door is opening correctly and closing properly . No water leaks detected at time of service. Job complete .
Near Round Rock, TX 78681
Wesley
Job Details: 12/09/2020
DRYER WHIRLPOOL WED49STBW1 Arrived onsite and found unit cutoff blown. Replaced cutoffs. Advised customer to have vent cleaned to avoid repeat failure.
Near Leander, TX 78641
Lou
Job Details: 12/09/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site to inspect microwave tripping the breaker. Upon further inspection, I found the unit unplugged. When I plugged it in, sparks shot out from the outlet. I also noticed that the range lost power when the breaker tripped. I found only one breaker tripped meaning the range and microwave are on the same circuit. I removed the unit from the cabinet/wall and removed the casing to find both mounts not wiled and the mount on the right side, along with the mounting screw, were touching the filter board and causing the unit to short/trip the breaker. I reinstalled the mounts correctly no advised the customer that the mounting holes in the cabinet will need to be redone and lined up in order to avoid this issue of the breaker tripping. I found the fuse shorted so I removed and replaced it. Using my extension cord, I tested the unit without the casing on and the unit is operating as designed. I reassembled the unit and left it on the floor next to the
Near Cedar Park, TX 78613
Justin
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site for refrigerator with ice maker not producing ice and loud roaring sound. Found ice maker gets 120V but does not harvest. Installed new ice maker and tested. Upon testing unit found near boiling hot water coming into ice maker tray. Advised customer they may want to reach out to a plumber. Did not hear loud roaring noise during service, advised customer to video it and area it is coming from if it happens again. Call complete."
Near Austin, TX 78738
Brandon
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling, found dye on fresh food section evaporator using uv light. Ordering evaporator, filter dryer. ; ordrng 1 W11035765 (Evaporator) and 1 Cnote (Office to reschedule) and 1 Cnote (Ss tech) and 1 Cnote (2 hour job) and 1 WPW10143759 (Drier) and 1 W10248589 (Evaporator) and 1 Cnote (Auth)"
Near Cedar Park, TX 78613
Wesley
Job Details: 12/09/2020
REFRIGERATOR JENN-AIR JFX2897DRP02
Near San Marcos, TX 78666
Richard
Job Details: 12/09/2020
DISHWASHER KITCHENAID KDFE104DSS3 Arrived onsite for the dishwasher not working properly. Replaced control board which is covered under kitchenaid 5 yr warranty. During testing found that the replacing the control did not resolve the issue. Ran diagnostics and found that the sump and pump motors are not working at all causing the issue.Ordering sump and pump motor and office to schedule. Service fee was already collected on last visit. ; ordrng 1 WPW10605057 (pump and motor assy)
Near Manor, TX 78653
Matthew
Job Details: 12/09/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived onsite for center burner not lighting. Upon inspection found that the burner would ignite but only the bottom 1/4 of the burner would give a flame. Need to order and replace center burner head. Office to reschedule ; ordrng 1 W11435660 (BURNER HEAD)
Near Georgetown, TX 78633
Cliff
Job Details: 12/09/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site to replace vent for range. Replaced vent and noted right rear burner assembly missing. Ordering burner and cap. Office to set a return appointment.; ordrng 1 W11435570 (CAP) and 1 W11435657 (RR BURNER)
Near Austin, TX 78704
Jacob
Job Details: 12/09/2020
RANGE WHIRLPOOL KSGG700ESS1 Arrived onsite for gas regulator having a crack in it. Looked at gas regulator and it did have a crack in it. Replaced regulator. Customer had it pulled away from the wall and un connected at this time. No other issues at this time. Job complete
Near Austin, TX 78747
Luis
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to install parts previously diagnosed replaced harness and deli ui,added shims to drain pan,powered unit on tested deli ui unit working as designed."
Near Austin, TX 78744
Kevin
Job Details: 12/09/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site and inspected range and found no power showing on display, inspected incoming powder and found no voltage from L1 to neutral, 240 V from L2 to neutral. Wiring inside power outlet is incorrect builder will need to correct power. took pictures, job complete."
Near Austin, TX 78741
Luis
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for no ice complaint. Diagnosed a defective icemaker replaced icemaker assembly powered unit on icemaker ran through a cycle and filled with water.
Near Taylor, TX 76574
Andy
Job Details: 12/09/2020
RANGE WHIRLPOOL WFG505M0BS3 Preformed temperature test and found unit temperature operating properly and cycling on and off properly. Found no issues with door or gasket called tech line and spoke Andrew (SR#7729472058) was instructed on service pointer that states “Oven door temperatures are manufactured within UL & CSA standards for safety
Near Austin, TX 78749
Luis
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Arrived on site for no lights. Diagnosed defective led modules in freezer and fresh food ordering led modules. ; ordrng 1 W11104452 (LED) and 1 WPW10515058 (LED)
Near Buda, TX 78610
Jacob
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to replace deli control. But called Techline first about the issue with the refrigerator before hand. Also suggested to replace the wireing harness for the deli control. Let customer know. Need to add 55.82 to original quote also if the deli control needs to be replaced still after wire harness gets replaced. Ordered part. Rescheduled with customer ; ordrng 1 W11170612 (harns-wire)
Near Georgetown, TX 78626
David S
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer not starting. I inspected the unit and work area. I found the lid strike broken. I replaced the lid struck and tested the unit. It is now working as designed. Job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site to install previously diagnosed part. Removed faulty gasket and installed new gasket. Explained to customer freezer door should remain shut until tomorrow morning to ensure new gasket sets to cabinet of fridge. Used heat gun to lay gasket against cabinet and used tape to seal door until tomorrow morning. Raised the legs on the front of the fridge to prevent water coming out of the ice mold. Water should not come out of the mold once the fridge begins cooling properly due to new gasket.
Near Austin, TX 78759
Scott
Job Details: 12/09/2020
DISHWASHER KITCHENAID KDTE404DSS0 "Arrived on site for washer stopping mid cycle . Ran diagnostics. Washer kicked out of cycle at vent test fan Part . Reran test wash with vent unplugged . Unit completed diagnostics wash . Ordering vent ; ordrng 1 WPW10469574 (VENT )"
Near Austin, TX 78734
Brandon
Job Details: 12/09/2020
REFRIGERATOR GE GSL25JFPHBS "Arrived on site to replace previously diagnosed parts, I replaced ice container, found frozen water line inside freezer door, instructed customer to defrost unit."
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW8500DW5 Arrived on site for Washer won't run and water won't come out. Ran diagnostics and got F3E2. Cleared error code. Tested cold water valve and it has failed. Hot water valve still working. Installed new valve and ran diagnostics. All tested good. No leaks detected. Washer operating as designed.
Near Lakeway, TX 78734
Robert
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on job to replace previously diagnosed part. After replacement test operation fan working properly.
Near Hutto, TX 78634
David S
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I found no fault codes in diagnostics. I ran the unit through a diagnostics cycle and found the heater not coming on. I inspected the wiring and found then heater not connected properly and the wiring pinched. I corrected the wiring and retested the unit. It is now operating as designed.
Near Austin, TX 78729
David Z
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to follow up on concern with icemaker not producing ice. On arrival customer said the unit had just dropped a load of ice. I checked temps and RC was set to 40, and freezer at 2. Advised customer that higher temps will cause ice not to produce. Dropped temps a degree in RC, and 2 in freezer. Saw some shelves in the RC with items blocking air channels. Advised to customer to clear the shelves. Customer advised me items were freezing from the get go and that’s why she bumped temps up. Advised to bring them down and clear shelves and follow up if items start freezing again. If items are freezing at higher temps we need to address a temperature concern. Call complete."
Near Pflugerville, TX 78660
Andy
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher door falling. Tested and inspected unit and found failed friction pads. Installed new pads and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78724
Luis
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site. Replaced main control,powered unit on compressor powered on breaker did not trip,unable to test defrost cycle however from last visit defrost cycle was tested and didn’t trip breaker. Unit is cooling down"
Near Kingsland, TX 78639
Chase
Job Details: 12/09/2020
WINE COOLER JENN-AIR JUWFL242HL00 Arrived on site. Removed old unit and installed new wine cooler. Unable to get floor protector under unit. No water connections. Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site and inspected refrigerator and found bottom right LED module in freezer is out. Replaced it from truck stock and it is now working properly. Also found drawer fronts in freezer plastic is loose and will need to be replaced. Sending them both direct to customer homeowner is aware how to put them on, job complete; ordrng 2 D2CW10839856 (D2C)s"
Near Leander, TX 78641
Kayman
Job Details: 12/09/2020
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite for cooktop with gap. Upon inspection I found a gap on the left side between the front panel and cooktop. I corrected as best I could see SD quick pic. It looks as though the screws that hold the panel up are missing and the space for the cooktop has issues causing the panels to have gaps which would be a install issue. I tested all burners and all working as designed. No gas leaks detected during time of service. I could not locate a model/serial tag. Job complete.
Near Round Rock, TX 78664
David S
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher not drying. I inspected the unit and work area. I found fault code F2e1 stuck key. I ran the unit through a diagnostics cycle and found it operating as designed. I spoke to the customer about the best practices and loading for this unit. I spoke to the customer about running the water at the sink before they run the dishwasher and the use of rinse aid to help with the drying. Job complete. No water leaks detected.
Near Spicewood, TX 78669
Robert
Job Details: 12/09/2020
MICROWAVE WHIRLPOOL WMH53520CS0 Arrived on job for complaints of not heating. Found transformer not working properly.; ordrng 1 W10733412 (transformr)
Near Georgetown, TX 78628
Lou
Job Details: 12/09/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the unit has been turning itself off while cooking. I placed the unit in diagnostics and checked error codes and found F6E4. Following the tech sheet, I removed and replaced the main control and tested the unit. Unit is operating as designed. I recommended that the customer connect the unit to WiFi. Job completed."
Near Austin, TX 78754
Matthew
Job Details: 12/09/2020
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived onsite for potential gas leak in oven area. Checked gas line, connections, valve with digital and liquid leak detector. Tested unit on bake function and rechecked locations for leaks. Could not detect leaks. Job complete"
Near Round Rock, TX 78664
David S
Job Details: 12/09/2020
DRYER MAYTAG MGD7000XR0 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the unit and found it not heating. I gained access to the inner cabinet, and found the outlet thermostat and the thermal fuse have blow. ; ordrng 1 WP8577274 (thermistor)"