Service History 1027

Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
RANGE WHIRLPOOL WFC150M0EW3 "Arrived on site to replace elements and switch, after replacing the unit tested good."
Near Buda, TX 78610
Brandon
Job Details: 12/31/2018
MICROWAVE AMANA AMC7159TAB "Arrived on site for customer complaint of unit not working on convection, I reset control board, unit tested good."
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 WRF535SWHZ00 Arrived to inspect no water or ice. I found the unit had no water present at the dispenser and there was mass of ice within the ice maker fill tube that will require removal. The filter head steadily dripped during testing and is the likely cause of the issue and will quire replacement. Office to order filter head. No leaks observed during service. ; ordrng 1 W10861009 (head-filtr)
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 12/31/2018
ICE MACHINE GE UNC15NJB11 "Arrived on site for no ice condition. Turned unit on. Shortly unit started making ice. Shortly unit displayed low water indicator. Ordering water sensor, water valve and water pressure switch. Office to locate part stock and reschedule customer.; ordrng 1 WR02X25989 (PRESSURE SWITCH) and 1 WR14X26024 (reservoir w/valve &) and 1 WR55X26025 (WATER SENSOR)"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site. Check for no operation issues. Found washer not advancing. Found loose connection at capacitor. Reconnected connector and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site. Check for no operation issues. Found washer not advancing. Found loose connection at capacitor. Reconnected connector and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site. Check for no operation issues. Found washer not advancing. Found loose connection at capacitor. Reconnected connector and cycled, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Robert
Job Details: 12/31/2018
REFRIGERATOR GE HA10TG31SB Arrived on job to replace parts in recall kit. Replaced all parts in kit and power on refrigerator. No leaks detected at time of service. Operation normal.
Near Georgetown, TX 78628
James
Job Details: 12/31/2018
DRYER WHIRLPOOL WGD4815EW2 Arrived on site and tested operation. Found timer motor not running when door shut. Tested voltage to motor and found to have 120 volts. Installed new timer and tested. Timer motor now running and unit working properly. Job complete
Near Canyon Lake, TX 78133
Robert
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived on job for complaints of not washing. Found wash motor 120v not working. Replaced motor and ran diagnostics operation normal
Near Austin, TX 78748
Kevin
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF520PADM "Arrived on site and found dishwasher panel is dented, replaced panel and dishwasher is not correct. No water leaks from connections at time of service, job complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site and found unit operating as designed. All checks good, no leaks at time of service. Advised customer on sounds."
Near Kempner, TX 76539
Steve C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW7300DWD0 Arrived on site for the unit is not working properly. Customer advised the clothes are coming out wet after the cycle is done. Tested the unit in diagnostics and received error code for off-balance and overload. Found the unit will need new suspension rods. Customer advised she received a letter from Lowe’s for a extended warranty. Customer advised she will be purchasing the extended warranty through Lowe’s. Only charging the customer for the service fee and all water connections were dry at the time of service.
Near San Marcos, TX 78666
Kevin
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH53520CS1 "Arrived on site and inspected microwave and found customer is experiencing door/close error code. Customer will not be continuing with prepare, collected service fee, job complete. Reported to CS"
Near Austin, TX 78741
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for oven not igniting. Test unit and found igniter clicking 3 times and not igniting. Replaced igniter test unit and unit test good job complete. No leaks present at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived onsite for customer complaint of OTR microwave getting OPEN/CLOSE door error. When arrived found light not coming on as well. Removed and replaced upper and lower interlocks and switches. Reassembled and tested. Unit now comes on as intended. No other issues found.
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFIS27CXMS5 "Arrived onsite for customer complaint of icemaker not making ice. When arrived,customer advised that full bucket of ice has been made. Did find that water does dispenses slow from front. Found filter head clogged. Ordering water reservoir and returning with valve on return visit. R/S for Wednesday 12/26. All water connections were dry at time of service.; ordrng 1 WPW10216070 (reservoir)"
Near Georgetown, TX 78633
Steve C.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFIS27CXMS5 "Arrived on site for the unit will not dispense water. Found when removing the filter from the filter head there is no water pressure. Found the smart valve is defective by the solenoid barely opening. The unit will need a new smart valve, will use the dual valve and the filter head on the next visit.; ordrng 1 WPW10270395 (valve)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for heat complaints. Out unit in timed dry and tested temps. Temp where at 190, , noticed time was dropping from 15 to 5 minutes in timed dry found control to be faulty . R&R comtrol and Testd again on time dry and timer was counting down spot on. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW9500TW02 "arrived on site to inspect washer shaking in spin cycle. Upon further inspection, I placed the unit in diagnostics and tested. When the unit got to the spin test, the basket appeared to be bouncing around inside the tub and causing a loud banging noise. I stopped the diagnostics testing and opened the door. I lifted up on the basket and found that the bearing was bad and will need to be replaced. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Kevin
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and found user interface is unresponsive, after replacing user interface of function has returned and water and ice will now dispense properly. No water leaks from connections at time of service, job complete."
Near Round Rock, TX 78681
Lou
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTM354DSS5 "arrived on site to inspect dishwasher leaving stains on dishes. Upon further inspection, the customer showed me some plates that had white residue on them from the dishwasher. I advised the customer that the residue was detergent and that they were using too much detergent. The customer advised that they had a water softener as well. I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed with no error codes at the end of testing. I recommended some use and care techniques and recommended some detergent/rinse aid use as well. No water leaks observed during service, job completed."
Near Killeen, TX 76542
Al
Job Details: 12/31/2018
COOKTOP KITCHENAID KECC607BSS02 Arrived to install glass cooktop. I removed and replaced the the top. Unit tested as designed.JOB COMPLETE
Near Georgetown, TX 78633
Al
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived to inspect ( Oven Temperature Too Hot or Too Cold What are you experiencing? Too Cold). I set the oven for 350. I checked the unit with the temperature meter leads. The unit cycled up to 289 degrees and then back down to 245. The oven never reached 350. I ordered: Interface WPW10752316, control 110335599 Oven senior will use on return visit.NEEDS MORE WORK.; ordrng 1 W11035599 ( ELECTRONIC CONTROL) and 1 WPW10752316 (INTERFACE )"
Near Round Rock, TX 78665
Wesley
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site and replaced broken stops. Unit is now operating as designed. Advised customer on use and care.
Near Austin, TX 78757
Scott
Job Details: 12/31/2018
DISHWASHER MAYTAG MDB4949SDM3 Arrived on site for upper spray not working . Found bracket holding manifold broken off and the nut on sprayer arm cracked . Replaced manifold and spray arm . Unit is now spraying normally . No water leaks deteded at time of service . Job complete .
Near Austin, TX 78757
Paul
Job Details: 12/31/2018
RANGE KITCHENAID KFGD500ESS04 Arrived onsite for the range with the upper oven not working in bake mode. Mr stated that both ovens will heat up but the top oven stops heating after a while. I found the bake relay failing to close after a while. I replaced the control and tested the oven. The unit is working as designed. There were no gas leaks present at the time of service. Call complete.
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site to test unit for unit stopping after 2 seconds. Test unit and found bad board. Replaced board test unit by heating water for 2 minutes and unit test good job complete
Near Georgetown, TX 78633
Al
Job Details: 12/31/2018
FREEZER MAYTAG MQF2056TEW02 Arrived to inspect freezer gasket and loud noise from the unit. I tighten all screws on the rear portion of the unit. I also tightened the loose screws on the compressor and compressor fan. The evaporator cover screws were also removed and re tightened. I used my putty knife to reposition the gasket at the top of unit. JOB COMPLETE
Near Austin, TX 78738
Kevin
Job Details: 12/31/2018
DRYER WHIRLPOOL WED92HEFC0 "Arrived on site and found error code for L2 missing, cleared error code in diagnostic cycle and tightened connections at terminal block. Ren dryer again and code did not reappear. Also found customer is experiencing an aroma on dried clothing. Inspected vent hose, inside of dryer, and drum, all after running cycle and no extra smell can be detected. No lint found in cabinet at time of service, Job complete"
Near Round Rock, TX 78681
Arthur B.
Job Details: 12/31/2018
DISHWASHER MAYTAG MDB8959SBS "Arrived onsite for customer complaint of dishwasher leaking from front and not draining properly. Tested unit and found extensive suds build up. Customer advised that he is on water softener system. Was able to clean out all suds using hot water and drain pump. Advised to use less detergent and use Normal,High Temp,Heated Dry to allow all soap to discipate. All water connections were dry at time of service."
Near Driftwood, TX 78619
Robert
Job Details: 12/31/2018
OVEN WHIRLPOOL GBS307PDS11 Arrived on job for complaints of F3 error code. Removed sensor and test sensor open and control gave code when unplugged.
Near Waco, TX 76710
Arthur B.
Job Details: 12/31/2018
WASHER MAYTAG MHW4300DW0 "Arrived onsite for customer complaint of front load washer not starting and getting error code F5E1 (Latch Error). Ran diagnostics and could hear latch clicking continuously. Removed and replaced door latch. Reassembled, clear codes and tested. Unit now locks,fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Near Kyle, TX 78640
Leonardo
Job Details: 12/31/2018
COOKTOP WHIRLPOOL WFC150M0EW2 Arrived on site to test unit unit for burner not glowing red all the way. Advised customer that’s normal operation on new burners. Job complete
Near Manor, TX 78653
Wesley
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and found unit diode failed. Found prescreened diode damaged. Returning with mag and cap and ordering new diode to repair. All else checks good. ; ordrng 1 W10886077 (DIODE)
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
WASHER MAYTAG MVWB300WQ1 Arrived on site. Check for no operation issues. Customer states cycle gets stuck randomly at times. Ran diagnostic test found long drain error code. Tested drain all checked OK. Verified all connections all checked OK. Will need control to repair unit.Tl180 169.99 part.254.08. Customer declined at this time. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
WASHER MAYTAG MVWB300WQ1 Arrived on site. Check for no operation issues. Customer states cycle gets stuck randomly at times. Ran diagnostic test found long drain error code. Tested drain all checked OK. Verified all connections all checked OK. Will need control to repair unit.Tl180 169.99 part.254.08. Customer declined at this time. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
WASHER MAYTAG MVWB300WQ1 Arrived on site. Check for no operation issues. Customer states cycle gets stuck randomly at times. Ran diagnostic test found long drain error code. Tested drain all checked OK. Verified all connections all checked OK. Will need control to repair unit.Tl180 169.99 part.254.08. Customer declined at this time. No leaks present. Job complete
Near Austin, TX 78746
Brandon
Job Details: 12/31/2018
WARMING DRAWER WHIRLPOOL KEWD105HSS06 "Arrived on site for customer complaint of unit not heating, found element to be good, found Tod to be good, found faulty thermostat, part has been discontinued. ordrng 1 4456533 (thrmst-fix) and 1 CNOTE (PART RESEARCH ) and 1 CNOTE (OFFICE TO RESCHEDULE IF WE CAN FIND PART )"
Near New Braunfels, TX 78130
Robert
Job Details: 12/31/2018
WASHER MAYTAG MHW5500FW1 Arrived on job to replace trap and switch. After replacement of parts ran diagnostics. No leaks detected at time of service
Near Austin, TX 78751
Joseph C.
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG520S0FS0 "Arrived on site for “oven not heating up” complaint. Inspected unit and found bake relay seized, on control board. Removed and replaced control. Tested unit to preheat. Unit is performing as designed. No leaks detected at time of service."
Near Hutto, TX 78634
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "WRS325SDHZ01 Arrived to inspect frozen evaporator. I tested the element from the control and found 24 Ohms, as expected, on the circuit. The thermistor tested at 3.34 KOhms at a room temperature of 65. The evaporator fan was operating as designed, but I found the defrost thermistor located on the inlet side of the evaporator. I contact the MFG, tech Mark and inquired about thermistor placement. The tech advised the thermistor is likely in the correct position and could not verify positively and replacing the thermistor p/n W10384183 and UI to prevent further issue. File# 7723751048. I moved the thermistor to the suction/return side of the evaporator and returning test will need to inform CS of presence of frost/ice, upon return. No leaks observed during service. ; ordrng 1 W11214887 (UI) and 1 WPW10384183 (thermistor)"
Near Hutto, TX 78634
Jonathan S
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH32519FS "Arrived on site for microwave not powering on. Performed diagnostics and gained access to fuse, tested fuse and found closed. Tested incoming voltage to control and found 120 volts. Removed control and installed new. Tested unit and found several keys on UI operating. Removed UI and installed new. Spoke with customer on and he stated that sometime inside light would flicker and panel would read to close door when door was closed. Removed switches and both interlock and installed new. Tested operation, all tested good."
Near Manor, TX 78653
Joseph C.
Job Details: 12/31/2018
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for “no heat” complaint. Inspected unit and found tod blown. Removed and replaced tod. Tested unit. Unit is performing as designed. Only part was charged, since previous tech did not complete job."
Near Buda, TX 78610
Robert
Job Details: 12/31/2018
MICROWAVE MAYTAG MMV4205DS2 Arrived on job for complaints of turntable not working. Found nd 120v to motor with no operation.
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT720PADW2 "Arrived on site for “not heating” complaint. Per my previous diagnosis, removed and replaced pump/motor and installed new friction pads. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Leander, TX 78641
Lou
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "arrived on site to inspect refrigerator not working/cooling. Upon further inspection, I found the unit not operating except for the fc lights. The unit was already pulled from the wall so I removed the back cover to expose the compressor and components. I removed the main control cover to expose the control and found a burn spot on the main control. I unplugged the unit and removed and replaced the control and plugged it back in and the unit came on. The compressor came on and the unit began to cool. All lights were on, as well. I advised the customer of my findings. I put the back cover on and the control cover on as well. I put the unit back in its place and leveled/squared it. Checked the unit to make sure it was cooling and found that the fc and rc both were beginning to cool. Using an empty cup, I verified the water dispenser was working. No water leaks observed during, job completed."
Near Austin, TX 78729
Paul
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived onsite for the dishwasher giving an F2E2 error message. I found proper voltage out of the control to the UI. The buttons on the UI will beep but will do nothing else. I replaced the control panel and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete. Office to charge the CC on file.
Near Buda, TX 78610
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for oven not holding temp. Test unit and found oven not heating to temp off by 40 degrees. Replaced sensor test unit and unit test good job complete
Near Austin, TX 78738
Brandon
Job Details: 12/31/2018
REFRIGERATOR GE PFE28RSHESS "Arrived on site for customer customer of fresh food section not cooling. Found ice build up on fresh food evaporator, door may not have been sealing properly, instructed customer to defrost unit and call us back if there is an issue."
Near Round Rock, TX 78664
Paul
Job Details: 12/31/2018
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for the dryer having long dry times and taking multiple cycles to dry clothes. I found the dryer cycling all over the place. The high was at 170 degrees and the low was at 80 degrees. The operating thermostat is sticking in the open position. Mr stated he had the vent cleaned. I explained to mr that the vent was no longer completely stopped up but it still had some restriction because the temp takes longer than normal to drop. I advised mr to call vent wizard. Need to replace the thermostat to complete service. Ordering WP8318268 THRMST-FIX. RS for Wed 1/2.; ordrng 1 WP8318268 (THRMST-FIX)
Near Killeen, TX 76542
Al
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL DU840SWPT0 Arrived to inspect dishwasher not working. I removed and replaced the timer. Reassembled the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE.
Near Killeen, TX 76541
Al
Job Details: 12/31/2018
REFRIGERATOR FRIGIDAIRE ED5FHEXTQ00 Arrived to install previously ordered part. I removed and replaced the thermostat. I reassembled the unit and unit began cooling.JOB COMPLETE
Near Buda, TX 78610
Leonardo
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived on site to test unit for damaged panel and damaged door. Replaced panel no damaged found on new panel will order new door W11247223. Office to reschedule. ; ordrng 1 W11247223 (DOOR BLACK )
Near Hutto, TX 78634
Jonathan S
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for washer not filling with water. Per diagnostics mode and checked fault code history. Found error F8-E2 dispenser error, F9-E1 long drain, F5-E2 door lock and F6-E1 communication error between ACU and MCU. Ran test cycle and did not advance past C03. Gained access to ACU and dispenser motor. Tested resistance on dispenser motor at connection D16 and found 1.5 K ohms, within range. Performed test cycle again and monitor dispenser motor operation. Found dispenser motor not finding correct position, due to normal wear and tear. Removed failed dispenser motor and installed new. Tested in automatic test mode. Inspected drain line and found tied in. All tested good, no water leaks present."
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW0 Arrived on site. Check for no draining issues. Found drain pump locked up. Part. 145.27 tl130 mt300 169.99. Didn’t have correct drain pump. Cust declined est at this time. Collected service fee of 108.24. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW0 Arrived on site. Check for no draining issues. Found drain pump locked up. Part. 145.27 tl130 mt300 169.99. Didn’t have correct drain pump. Cust declined est at this time. Collected service fee of 108.24. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW0 Arrived on site. Check for no draining issues. Found drain pump locked up. Part. 145.27 tl130 mt300 169.99. Didn’t have correct drain pump. Cust declined est at this time. Collected service fee of 108.24. No leaks present. Job complete
Near Austin, TX 78732
Cliff
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDE40FXSS5 "arrived on site to diagnose a dishwasher that is not cycling properly. When attempting to put dishwasher diagnostics I noted circulation pump would not run and unit almost immediately switches to two minute cancel cycle. Also noted drain pump extremely loud due to failing bearings in drain pump. Homeowner also stated unit would sometimes come on by itself and go into cancel/drain cycle. Unit would need control panel (due to failed cancel button), circulation pump, and drain pump to make unit operational again. Also noted diverter error code and possible failed OWI sensor. Due to amount of repairs needed and possible other issues homeowner does not wish to proceed with repairs and is going to replace the unit. Advised homeowner quote for repairs good for 90 days.Wash pump (262.10+tax)drain pump (81.02+tax)Control panel (182.10+tax)Svc/Lbr (199.99+tax)"
Near Austin, TX 78727
Paul
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE704DSS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the control panel and ran the diagnostics cycle. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near The Hills, TX 78738
Brandon
Job Details: 12/31/2018
OVEN KITCHENAID KEBC107KSS04 "Arrived on site for customer complaint of oven not working and no display. I found faulty control board, board has been discontinued. ; ordrng 1 8302311"
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 WDT970SAHZ0 Arrived to inspect no power. I found no voltage present in the junction box and advised the customer their outlet for the unit has no power at its location. The customer will have an electrician address the issue. I tested the unit to a different outlet and it operated. No leaks observed during service.
Near Temple, TX 76502
Al
Job Details: 12/31/2018
COOKTOP KITCHENAID KECC664BSS00 "Arrived to inspect cooktop burners not working. I checked the cooktop and all burners were operational. The front left burner was a KEEP WARM burner that doesn’t glow red by design, it simply keeps food warm.This is a NEW unit Just installed.JOB COMPLETE"
Near Austin, TX 78759
Scott
Job Details: 12/31/2018
COOKTOP MAYTAG JED8430ADB All burners and fan are functioning properly . Job complete."
Near Leander, TX 78641
James
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and tested operation. Found ui has no display and water and ice dispenser not working. Installed new ui and found no function. Inspected main control and found loose connection in molex. Seated the harness into the connector and reconnected to board. Tested operation and unit tests good. Job complete
Near Georgetown, TX 78626
Arthur B.
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW75HEFW "Arrived onsite for builder complaint of front load washer leaking when not in use. Upon inspection, found cold water supply leaking at hose connection. Advised customer of finding. Builder will contact installer to have corrected. Water turned off at house to prevent other damages. All water connections were dry at time of service."
Near Jarrell, TX 76537
Arthur B.
Job Details: 12/31/2018
WASHER AMANA NTW4516FW2 "Arrived onsite to install new inner basket,agitator and tub ring to top load washer from prior visit’s diagnosis. Removed all parts and installed new replacement. Reassembled and tested unit. Found now inner basket spins evenly with no wobble. No other issues found. All water connections were dry at time of service."
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
OVEN JENN-AIR JJW2830DS02 gate code #4377. Arrived on site to diagnose an oven with a console that is not operating properly. Tested unit and found software revision not correct. Replaced user interface panel and found software issue corrected. Upon inspection of new panel found defect in stainless steel on left side. Re-ordering panel and office to set return appointment.; ordrng 1 W11236888 (CONSOLE)
Near Robinson, TX 76706
Steve C.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for the unit is not drying the dishes. Tested the unit in diagnostics and receive error code 7-1 heater disabled. The heater is working properly. Reset the control and advise customer to turn the hot water first on the sink then turn the unit on. Unit works properly and all water connections were dry at the time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
DRYER WHIRLPOOL WED8500DC4 Arrived on site and found unit still having failure symptoms after replacing control. Ordering the correct panel to complete repair as part on order is just the frame with no electronics. ; ordrng 1 W11158455 (UI PANEL)
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and corrected installation to fix burner ignition problem. No parts needed. All checks good. Unit operating as designed
Near Austin, TX 78717
James
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTM354ESS3 Arrived on site and tested operation. Ran diagnostics and found fault for open float switch and failed owi calibration. I found the water to unit shut off and I turned it on customer stated that it had over filled so he turned it off. I inspected for leaks and found all water connections dry. did find that the insulation had been wet around the float switch housing. I inspected the housing and I found the lever had come loose and was causing the open float switch error and I corrected issue. Allowed unit to run diagnostics and found that when draining the water backed up into the sink. After diagnostics completed I found no faults and unit working properly. Job complete
Near Belton, TX 76513
Al
Job Details: 12/31/2018
DISHWASHER MAYTAG MDB7601AWS Arrived to inspect dishwasher control panel buttons not working. I confirmed the complaint and ordered 99003385 Control Panel.The control showed it was no longer available in Marcone.ALSO ORDERED CNOT FOR AUTHORIZATION.NEEDS MORE WORK.; ordrng 1 99003385 (CONTROL PANEL BLACK) and 1 CNOTE (AUTHORIZATION NEEDED )
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
DRYER GE DCSR473ET6WW Arrived on site to diagnose the dryer that is making unusual noise. Found build up on dryer slides causing unit to not operate properly. Cleaned and adjusted slides on unit. Found all is functioning properly at this time. No parts are needed and job is complete.
Near Lakeway, TX 78738
Kevin
Job Details: 12/31/2018
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site and found thermal fuse had blown, after replacing fuse all functions have returned. job complete."
Near Wimberley, TX 78676
Robert
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on job for complaints of warm temperature in refrigerator. Customer to defrost ; ordrng 1 CNOTE (AM APPOINTMENT )
Near Round Rock, TX 78665
Tyler B.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL DU1055XTVQ1 Arrived on sote for unit blinking lights. Found UI to be failing/shorting buttons. Advised customer of findings and gave discounted quote
Near Taylor, TX 76574
Wesley
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and found unit drain pump failure. Customer discovered BB warranty while onsite. Charged minimum service fee.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
MICROWAVE AMANA WMH32519HZ1 Arrived on site and found lighting circuit closed. Unit needs correct control. Ordering controls and CS review office to reschedule. ; ordrng 1 CSREVIEW and 1 W11184554 (CONTROL)
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KSSP48QKS00 "Arrived on site for customer complaint of unit not producing ice and unit not dispensing ice, found frozen water line going to ice maker and failed ice door. Ordering ice door kit, and unit needs the ice tube defrosted. ; ordrng 1 W10823377 (mechanism delay)"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWB300WQ0 Arrived on site and repaired washer bearing with new bearing kit.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and installed both racks. All checks good. Unit is now operating as designed.
Near Austin, TX 78703
Scott
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW9400SW01 Customer will need to contact remodeled to disassemble custom cabinets to access washer . Customer will contact office to set return visit .; saved tckt
Near Austin, TX 78701
Scott
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KSSC36FTS00 Unable to make appointment due to being very late. Will need to reschedule; saved tckt
Near Lampasas, TX 76550
Al
Job Details: 12/31/2018
DISHWASHER GE GDT695SFL4DS Arrived to inspect dishwasher with NO power. I confirmed the complaint and tested the outlet and discovered the outlet was not working. I checked several more outlets and ran my extension cord to the dishwasher and unit tested as designed.OUTLET ISSUEUNIT WORKS AS DESIGNED JOB COMPLETE.
Near Manor, TX 78653
Wesley
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and quoted 139.99 labor and 122.45 for part. Found dislodged agitator. Replaced agitator due to broken dog lock assembly, acquired autho from owner. All checks good. To be charged in office with card on file."
Near Austin, TX 78701
Scott
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KSSC36FTS00 "Arrived on site for no cooling on both sides . Turned power off , when power is back on compressor and evap fan turn on for a second then cut off and don’t come back on . Board is making a shrill beep then dies . Will control . But also ordering inverter and evap fan if only needed ( no quote on those parts . Return 12/28 Ike’s with service manager ; ordrng 1 W10629033 (inverter box) and 1 W10801766 (cntrl-elec) and 1 W10822580 (motor-evap)"
Near Austin, TX 78745
Leonardo
Job Details: 12/31/2018
COOKTOP WHIRLPOOL WEE745H0FH0 Arrived on site to test unit for cracked cooktop. Test cooktop and could not find a point of impact. Cracked cause by thermal heat. Ordering new cooktop W10884392 white. Office to reschedule ; ordrng 1 W10884392 (COOKTOP WHITE )
Near Canyon Lake, TX 78133
Kevin
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS325FDAT04 "Arrived on site and found both the interior lights are failing, after replacing both they are working properly. No water leaks from connections at time of service, job please"
Near Austin, TX 78735
Kevin
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and found customer has washed eight loads since purchasing the washing machine two weeks ago. She has noted that loads three and eight did not spin out properly. Customer got them to spin out correctly by running a drain and spin. Found one saved error code for motor fault. Ran washer in diagnostic cycle recommended by tech sheet and it completed test properly. Spoke with Techline Steve 7723786225 he recommended checking all connections and resistance a control board and if they read good replacing control board. Replaced control board and it passed calibration cycle properly. If customer continues to have the same experience a second call to tech line will be needed. No water leaks from connections at time of service.
Near Austin, TX 78750
Steve C.
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for the unit is smoking and has a bad odor when the oven is in use. Tested the unit and found the bottom is warped and causing the increase or spillovers to go and run down the bottom. Replace the bottom and tested the unit. Unit works properly and no gas leaks present.
Near Leander, TX 78641
James
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site and tested operation. Customer complaint of temperature fluctuations and unit not leveled. Customer thermometer reading 43 degrees in fresh food when set to 37. I check the freezer temp and found it to be at 3 degrees and dropping. Instructed customer that with a little bit of food in the unit the temperatures will fluctuate more drastically due to nothing holding on the the cold temps when doors opened and closed. I leveled the doors as well. Unit working as designed. Job complete
Near Austin, TX 78738
Brandon
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site for customer complaint of lights not working in freezer section and one not working in fresh food section, found top right light module in freezer had failed, I replaced module unit tested good."
Near Austin, TX 78732
Cliff
Job Details: 12/31/2018
OVEN KITCHENAID KEBS109BSS00 Arrived on site to diagnose an oven that is not turning on. Found control panel thermal fuse open and sort it out along with the rear thermal fuse shorted out as well. Replaced both parts. Tested unit and found all is functioning properly at this time.
Near Woodway, TX 76712
Arthur B.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite to install electronic components to 5 Door french door refrigerator from prior tech’s diagnosis. Removed and replaced UI.power supply,pantry control. Reassembled. Tested dispenser. Dispenser now works without shutting off. No other issues found. All water connections were dry at time of service."
Near Belton, TX 76513
Al
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF760SADM1 Arrived to inspect soap not dissolving. I confirmed the complaint. I removed and replaced the pump and motor. I reassembled the unit and unit tested as designed. All water lines were dry at the time of service JOB COMPLETE
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for customer complaint of error codes during use, found, F3e1, f8e1, found cold water valve was shut off. I turned on water supply valve, unit tested good. This is a dog day care, lots of pet hair in unit. Instructed customer to clean regularly."
Near Austin, TX 78759
Scott
Job Details: 12/31/2018
OVEN WHIRLPOOL WOD51ES4ES00 "Arrived on site for controls dead . Found thermal fuse had blown . Ordering thermal fuse , also ordering tod in case needed. Return 1/2 . ; ordrng 1 W11025102 (FUSE THERMAL) and 1 W11034459 (THERMOSTAT )"
Near , TX 78733
Brandon
Job Details: 12/31/2018
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for customer complaint of uneven flames on cooktop, found middle burner head not sitting correctly and orifice clogged with oil and gunk. I cleaned orifice and adjusted burner head, unit tested good."
Near Wimberley, TX 78676
Robert
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL GD5SHAXNQ01 Arrived on job for complaints of warm temperature. Found evap iced test heater to be good. Control not entering defrost cycle. Office to schedule if part can be found. ; ordrng 1 WPW10135090 (cntrl-elec)