Near Austin, TX 78705
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Powered unit on let unit run,no frost forming on evaporator,removed compressor cover,pierced low side pressure reading -20. Installed a uv drier,unit would not hold vacuum,added refrigerant to find source of leak,found dye leaking out of liner at heat exchanger. Called tech support per tech support unit is unrepairable SR#7728719852; used 1 W10896679 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Near Liberty Hill, TX 78642
James
Job Details: 09/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and tested operation. Found oven 13 degrees too hot. Found console had not saved previous calibration. Customer also stated the console is gaining time and will sometimes act as if buttons are being pressed when they are not at the oven. Unit will need new console to repair. Calibrated down 10 degrees and saved again. Office to schedule return services due to expart; ordrng 1 W11296171 (console)
Near Georgetown, TX 78628
Tyler
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS03 Arrived on site for previously diagnosed Bad Orion board as well as other control units. Upon further testing in the unit I found that the Orion board was trying to start the compressor but the compressor itself would kick on. I tested voltage from the Orion board and found that it was sporadically fluctuating power. After speaking with CS and confirming the symptoms while on site and comparing it to prior situations with the same fridge we were able to find a narrow down that the compressor itself has been the cause of why we will need to return with a new oil this compressor as well as oil is gages lock ring kit to evaporators the access coupler and a non-UV dryer As well as a new Orion board; ordrng 1 UNKNOWN (OIL LESS GAUGES) and 1 UNKNOWN (LOCK RING KIT) and 1 UNKNOWN (SS TECH) and 1 UNKNOWN (WEIGHT FOR 2 HRS) and 1 W10913906 (coupler) and 1 W11099748 (evaporator (FC)) and 1 W11291123 (evaporator (RC)) and 1 W11393142 (OIL LESS COMPRESSOR ) and
Near Blanco, TX 78606
Brandon
Job Details: 09/04/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of error codes and unit not working, found error codes F6e2 f2e1 in diagnostic mode, found failed console, I replaced console, unit tested good."
Near Austin, TX 78739
Luis
Job Details: 09/04/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for door issues found door stop not installed correctly from manufacture,removed door installed stop correctly to bottom hinge assembly,reinstalled door tested door operation good."
Near Georgetown, TX 78628
Tyler
Job Details: 09/04/2020
WINE COOLER WHIRLPOOL WUW55X24DS0 "On site for wine cooler that was not getting cold. After arriving on site I found that the customer had already pulled the wine cooler out from the cut out that it was installed into it but Customer had stated that the unit had been plugged in for a full 48 hours prior to arrival but did not want to go to Cold. I observed that the front you I display was indicating an “HI” on both the upper and lower digital temperature display indicating temps in unit exceeded factory recommended settings. I checked voltage supply between power outlet and main control board, & compressor, as well as rest of unit. The outlet, main board and front ui were receiving proper supply of power but the main control wasn’t sending any power to the compressor or the condenser fan motor beneath the unit. I disconnected 5e starter/relay from compressor and it’s quick connect harness that is connected the the main control and tested the the main control supply directly through the
Near Blanco, TX 78606
Brandon
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Arrived on site for customer complaint of frost build up in freezer and fresh food not cooling, found evap cover and cover not making a good seal, I replaced cover and evap cover, defrost tested good. Added sealer to underneath side of air duct and return air."
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT970SAHB0 Arrived on site for dishwasher top rack stuck. Tested and inspected unit and found failed tracks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to test unit for unit not spraying, test unit found wash motor not coming on, need to order sump and motor, office to reschedule.; ordrng 1 W11085683 (SUMP AND MOTOR )"
Near Round Rock, TX 78681
Cliff
Job Details: 09/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Spoke with homeowner about issues they were having, and they informed me unit is not keeping time properly or responding to user input. Control panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11296171 (PANEL)"
Near Austin, TX 78702
Leonardo
Job Details: 09/04/2020
RANGE WHIRLPOOL WEG745H0FS1 "Arrived on site to test unit for not heating to set temperature, tested unit, calibrated unit, average temp of the unit 356 degrees, job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KBBL206EPA01 "Arrived on site for customer complaint of lights not working, found failed light module, I replaced module, unit tested good."
Near Austin, TX 78727
Wesley
Job Details: 09/04/2020
WASHER AMANA NTW4516FW2 Arrived onsite and found failed suspension. Repaired by replacing suspension. Unit is now operating as designed. Advised customer on repair. All checks good.
Near San Marcos, TX 78666
Robert
Job Details: 09/04/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on job for complaints of not heating. Tested voltage and found no L2 supply. Will need tp correct electrical supply.
Near Pflugerville, TX 78660
Cliff
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site to diagnose a refrigerator that was not producing ice and LED lights failed to turn on when doors were opened. Tested all parts and components and found no error codes or malfunctioning parts. Also noted ice bin is full. Advised homeowner possible glitch in the system may have caused some parts and components not to operate, and since they power cycled the unit all has been fully operational. No repairs are needed at this time and no leaks were found at time of service."
Near The Hills, TX 78738
Richard
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator ice maker not dispensing ice very well. During testing found that that the ice in the ice container is frozen . Found that the ice door is not sealing properly causing warm air to mix with the cold air causing condensation in ice container also the ice door has mold on it as well. Also found that the ice maker could be possibly leaking. During testing could not find any water leaks. Tested ice maker fill tested and it tested good. Will need to replaced ice door and ice maker . Ordering parts and office to schedule ; ordrng 1 W11098702 (door-ice) and 1 W11109888 (ice-contnr)
Near Round Rock, TX 78664
Kayman
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher filling up with water after wash cycle is complete. Upon inspection I found a error code of F6E4 indicating a issue with the float switch or the drain hose. I did not see any wheeling from the valve goer diagnostics was complete. I found the resident has a RO system incorrectly ported to the drain hose port on the disposal creating back pressure which fills the unit over time. I advised the customer to have to RO system rerouted.
Near Spicewood, TX 78669
Richard
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite for the dishwasher leaking. Replaced deflector and gasket and dishwasher tested fine and no leaks detected.. Complete
Near San Marcos, TX 78666
Robert
Job Details: 09/04/2020
DRYER WHIRLPOOL WETLV27HW1 Arrived on job for complaints of noise. Found debris in blower housing. Removed and test noise level normal.
Near Austin, TX 78701
Jacob
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit not draining correctly. Tested unit. Unit test good. Got F5E4 Door error code. Erased code and flipped breaker to reset unit. Tested unit. Unit is functioning properly as designed. No leaks at this time. Job complete
Near Blanco, TX 78606
Brandon
Job Details: 09/04/2020
REFRIGERATOR MAYTAG MSS25C4MGZ03 "Arrived on site for customer complaint of no ice production, found ice maker failed in diagnostic mode, I replaced ice maker, unit tested good."
Near Georgetown, TX 78633
Tyler
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to repair previously diagnosed consul after installing the part and connecting to unit Wi-Fi to ensure that it would get the proper updates and not caused this issue or come back I was able to retest the unit and everything is now functioning as designed. Call complete
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to install previously diagnosed and ordered parts. Due to the drawer shelf being badly warped, I removed and replaced the shelf and all 3 tracks and tested. Shelving is functioning properly. Also, customer says water is too warm coming from dispenser. I tested water from the dispenser and it read 70 degrees again. I tested the water at the kitchen faucet and it’s reading 86 degrees. I removed and replaced the reservoir and checked airflow into the RC section and it was good. After replacing the reservoir, checked the water and it is still warm, but has not had an opportunity to cool as the water just came into the reservoir. I advised the customer that they’re going to have to give it time to cool being as the temp coming from the faucet is 86 degrees. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Cliff
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker motor failure. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Pflugerville, TX 78660
Cliff
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to diagnose a microwave that is sparking. Tested unit multiple times and found no failures in unit heating properly. Did note loose screw from when home was built had fallen into control section of unit. As I wasn’t able to duplicate any failures no repairs were performed today.
Near Georgetown, TX 78633
Al
Job Details: 09/04/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site and inspected gas range flame issues.Confirmed the complaint and adjusted the size of the flame.Unit now operating properly.Job complete
Near Austin, TX 78735
Leonardo
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site to test unit for making noise when draining, test unit found bad drain pump, replaced drain pump, tested unit functioning correctly, no leaks. Job complete."
Near Georgetown, TX 78626
Tyler
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for refrigerator not dispensing water properly. After further inspection found that the issue is with the filter housing there are times where the seals inside the housing or not properly closing around the water filter causing air gaps and not enough pressure for the water to flow to the door we will need to return with a new filter housing.; ordrng 1 W11162042 (housing)"
Near Austin, TX 78726
David Z
Job Details: 09/04/2020
COMPACTOR GE UCG1680L0SS Arrived on site to diagnose compactor that was not closing properly. Found front left bearing broken off at the wheel. Replaced bearing and retested. All is working as designed. Call complete.
Near Hutto, TX 78634
Chase
Job Details: 09/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site. Checked freezer for not cooling properly. Unit had been unplugged. Powered on and exposed evaporator. Compressor amp draw is 1.2, frost patter begins s to form but compressor and fans completely stop after 8 minutes. Ohmed thermistors and found evap thermistor open. Ohmed wiring from thermistor to control and it is good. Replaced thermistor, compressor continued to run and full frost pattern formed. Job complete."
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site to inspect fridge for cooling issues, upon inspection found the fridge at temp, checked for any issues and could not find anything, instructed Customer to monitor. Job complete"
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WZF79R20DW03 "Arrived on site for sealed system repair. I gained access to the dryer. When I pierced the dryer I found no refrigerant in the system. I installed a new compressor, evaporator, and UV dryer. I pulled a vacuum of 30 inches and monitored pressures for any leaks. Pressure held for ten minuets with no drop. I charged the system with 4.6 oz of r134a. Both the high and low side equalized with no issues. I powered the unit on and found the low side holding at 0 psi. I found a good frost pattern forming on the evaporator. The unit is now operating as designed. Please allow 48 hours for system to full cool down. Job complete."
Near Meadowlakes, TX 78654
James
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and tested operation. Found fresh food at 37 and freezer at 29 degrees. Tested sealed system and found 3 way valve making clicking sound and popping when switching positions and not allowing proper flow to freezer evaporator. Unit will need new valve assembly and compressor to repair. Office to schedule return services for 3 hours. ; ordrng 1 CNOTE (3 HR SS) and 1 W10843121 (filter dryer) and 1 W10865727 (valve) and 1 W10913906 (coupler) and 1 W11025999 (compressor)
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed control, burner head and burner cap. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service."
Near Pflugerville, TX 78660
Wesley
Job Details: 09/04/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite and found unit drain pump failure. Replaced pump. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Austin, TX 78721
Scott
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for unit not dispensing either ice or water . Found where switch makes contact with the door mis molded and not allowing switch to close properly . Ordering door and switch if needed . Customer is aware of time fram on door . No water leaks detected at time of service.Call to set return . ; ordrng 1 W11307224 (dor-fip) and 1 W11396033 (DOOR SWITCH)
Near Austin, TX 78723
Scott
Job Details: 09/04/2020
DRYER AMANA NED4655EW1 "Arrived on site for no heat dryer . Found thermal fuse blown . Replaced fuse . Tested dryer . All checked normal ,unit is heating . No lint build up at time of service. Job complete ."
Near Smithville, TX 78957
Andy
Job Details: 09/04/2020
DRYER WHIRLPOOL WED5620HW0 Arrived on site for washer not coming on and UI panel getting hot. Tested and inspected unit and found failed control and UI. Removed failed control and replaced with new. Ordering needed UI. Office to schedule return trip. Left unit unplugged and advised customer not to use for safety.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11160620 (UI HARNESS ) and 1 W11223753 (nameplate) and 1 W11378949 (UI)
Near Austin, TX 78730
David Z
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher intermittently not draining. Ran diagnostics and found codes F5E1 for door switch, F6E1 for low water. Customer said that sometimes they were able to get the unit to drain by hitting cancel, other times not at all. Replaced door latch and control, since unit likely thinks door is open at times when it’s not. Retested and unit is working as designed. Call complete."
Near Austin, TX 78748
Jacob
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for unit not keeping power. Tested unit. Needed to change all 3 control boards. Got authorization. Replaced all control boards. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78748
Jacob
Job Details: 09/04/2020
DRYER MAYTAG MDE9206AYW "Arrived onsite to replace parts ordered. Replaced parts. Tested unit. Unit test good, in the process of testing unit. Found that a lot of line was stuck inside the vent from the unit, took pic of lint. Also possibly, more in the wall clogging the unit causing it not to perform properly. Let customer know of issue. No issues at this time. Job complete"
Near Austin, TX 78723
Scott
Job Details: 09/04/2020
WASHER MAYTAG MVWC465HW2 Add on arrived on site for washer filling but not going into wash or agitate . Found lid lock had failed . Replaced latch . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete . ; ordrng 1 W11307244 (latch TAKEN FROM JOB 269375)
Near Lakeway, TX 78734
Richard
Job Details: 09/04/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for the washer tearing clothes. Replaced spin basket and control board. Calibrated washer and all functions worked fine complete. No leaks detected
Near Austin, TX 78723
Scott
Job Details: 09/04/2020
DRYER AMANA NED4655EW1 Arrived on site for loose drum . Found front bearings worn . Replaced bearing . Tested unit all checked normal . No noise and heating well . No lint build up .job complete .
Near Manor, TX 78653
Matthew
Job Details: 09/04/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for possible gas leak. Tested unit with gas sniffer around all gas lines and connections. Also used liquid leak detector around all connections searching for a visible leak. No leaks were detected. Notified customer and he approved leaving the gas turned back on. Job complete.
Near Austin, TX 78746
Leonardo
Job Details: 09/04/2020
DISHWASHER JENN-AIR JDTSS246GS0 "Arrived on site to test unit for broken upper rack, tested unit found top left and right track broken, ordered top left track and top right track,; ordrng 1 W11259785 (LEFT UPPER TRACK ) and 1 W11259786 (RIGHT UPPER TRACK )"
Near Round Rock, TX 78681
Tommy
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDTE234GBS0 Arrived onsite for previously diagnosed parts. Installed upper and lower spray arm. Ran unit through diagnostics took bottom plate of. No leaks detected during service. Unit tested good. Job Completed.
Near Georgetown, TX 78633
Al
Job Details: 09/04/2020
DISHWASHER JENN-AIR JDB9800CWS2 Arrived on site to install previously ordered parts.Disassembled and replaced both the vent assembly and UI.Reassembled and unit tested as designed.No leaks detected at the time of service.Job complete
Near Austin, TX 78749
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for door seal issues. Found moisture on upper outer portion of freezer door gasket,checked door seal good,raised freezer door to make better seal to cabinet."
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave side bulging/not even with cabinet on left side. Inspected unit and found no dents or damage to microwave, found unit not 100% flush but nothing seeming abnormal. Called tech line and spoke with Andy (SR# 7728722353) made aware of stated issues and what was found, was instructed to send photo of stated issue by email. Did so, was instructed that everything appears normal and no repairs are needed. Instructed on this. No repairs are needed at this time."
Near Austin, TX 78717
Tommy
Job Details: 09/04/2020
RANGE WHIRLPOOL WFG525S0HS0 Arrived onsite for range not heating. Upon arrival took picture of POP see Sd quick pic . Ran unit found igniter working and found that valve was good. But found intermittent issues coming from the control. Replaced control. Tested unit all tested good. Job completed.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/04/2020
RANGE GE PGS930SEL4SS Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Also checked blower fan and found debris blocking some air flow. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78749
Kevin
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to test unit for leak. Tested unit found a rip in the bellow. Replaced bellow. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KSSC42QMS00 "Arrived on site for customer complaint of unit having high temperature in both sections, found condenser needed cleaning, after cleaning condenser, unit tested good."
Near Leander, TX 78641
David S
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not drying clothes. I inspected the unit and work area. I found the dryer tumbling and heating. I preformed a air flow test with the unit connected to the dryer vent, it failed. I removed the dryer vent and ran the test again, it passed this time. I inspected the exterior dry vent and found none, see so quick pic. The dryer vent is venting into the insulation of the home and it has backed up cause a restriction of air flow. The customer needs to have the home builder come out and install a proper exterior dryer vent."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site for customer complaint of unit not making ice, found ice in bin at time of service, customer wanted me to show her how to change the filter, I showered her how, unit tested good."
Near Austin, TX 78727
Wesley
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite and found RC door warped preventing good seal. Ordering door to repair. Office to reschedule. ; ordrng 1 LW10642551 (dor-fip)
Near Meadowlakes, TX 78654
Lou
Job Details: 09/04/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect cooktop flames. Upon further inspection, found electrode no longer making contact with front left burner head not allowing unit to spark. I reseated electrode and adjusted the flame and now it is operating as designed. Tested all of the burners and all are operating as designed. No gas leaks detected during service, job completed."
Near Pflugerville, TX 78660
Kayman
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to install previously diagnosed parts. I installed the evap motor and harness. I also replaced the UI control and tested function of the evap motor and thermistor and both tested good. Unit is working as designed at this time. Job complete.
Near Austin, TX 78704
Leonardo
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL KDTE104ESS1 "Arrived on site to test unit for not washing, test unit found wash motor not coming on and circulating water. replaced pump and motor Test unit for leaks no leaks present unit working and spraying as designed. Job complete."
Near Austin, TX 78729
David Z
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL DU1048XTPQ3 "Arrived on site to diagnose a dishwasher that was not finishing loads and had light blinking 7 times. Error indicates failure in the heating system. Tested heating element and found good, tested thermal fuse and found good. Called tech line and talked to sterling. SR7728726444. Found only other items in the chain are control, thermistor and wiring harness. Tested thermistor and found it open.. ; ordrng 1 WP8269208 (thermister)"
Near Leander, TX 78641
David S
Job Details: 09/04/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer not drying, and having water in the lint trap. I inspected the unit and work area. I used the vent test kit with the dryer connected to the vent and it failed. I tried the test again with the vent off the dryer and it passed the vent test kit. There is a blockage in the vent line leading out of the house. The dryer is operating as designed. If there is no air flow out the vent to the exterior the dryer, then lint will start to build up in the cabinet of the dryer, creating a safety hazard with the heating element. The dryer vent needs to be cleared. For the dryer to work properly. Job complete."
Near Hutto, TX 78634
Al
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL ED5VHEXSB00 Arrived on site and inspected refrigerator ice not dispensing.Confirmed the complaint and found the ice door defective.Removed and replaced it.Reassembled and unit now operates to customers satisfaction.No leaks detected at time of service.Job complete
Near Round Rock, TX 78665
Kayman
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite to install previously diagnosed parts. The transformer I have with me today was damaged in the box. Re ordering the transformer (W10836753. ; ordrng 1 W10836753 (transformr)
Near Round Rock, TX 78681
Cliff
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2
Near Hutto, TX 78634
Al
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW7600XW2 Arrived on site and inspected washer that sounded like an airplane when in spin mode.Confirmed the complaint and determined the bearing was the issue.Attempted to remove the bearing and found the simply could not get the bearing removed from the unit..Office to reschedule for return visit.; O-emld tckt
Near Del Valle, TX 78617
Matthew
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 "Arrived onsite for ice maker leaking. Notice ice build up along bottom of freezer and rear. Unit had a frozen water line, so when defrosting the unit would overflow into the freezer base as well as leak into the refrigerator. Cleared drain line and adjusted pan. Drain is free and clear. Tested ice maker and unit functioning properly, fills adequately and does not leak. Job complete. No leaks present at this time."
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for freezer light and top dome lights out in the fridge. I inspected the unit and work area. I replaced the freezer light and all the lights are now working. Job complete.
Near Austin, TX 78736
Kevin
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found frost build behind freezer evap cover. Will need to bring back service kit per W10842568, and other freezer liner parts to ensure repair on next visit.; ordrng 1 W10280385 (thermistor) and 1 W10698555 (cover) and 1 W10701003 (motor-evap) and 1 W10736933 (cover-evap) and 1 W10864518 (adapter)"
Near Austin, TX 78705
Jacob
Job Details: 09/04/2020
REFRIGERATOR GE GSS20IEPDBB Arrived onsite to replace part. Replaced part ordered. Tested unit. Fan is blowing in freezer. No leaks at this time. Let tenant know to allow unit at least by the end of the day to see a difference in temperatures. Job complete
Near Austin, TX 78741
Leonardo
Job Details: 09/04/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for no display. Test unit and found unit getting correct voltage but no display. Found bad control board ordering new board W11122560 office to reschedule ; ordrng 1 W11122560 (CONTROL BOARD )
Near Round Rock, TX 78665
Kayman
Job Details: 09/04/2020
DISHWASHER GE GDF650SSJ2SS Arrived onsite to install previously diagnosed parts. I installed the upper spray arm manifold and replaced the spray arm. Tested unit and it is working as designed at this time. Job complete.
Near Austin, TX 78732
David Z
Job Details: 09/04/2020
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site to diagnose range with issue with control panel. Checked panel and found the membrane had bubbles up on the outside, like it overheated above the vent. Replaced membrane and control panel. Retested and all is working as designed. Advised to keep us posted if issue repeats. Call complete."
Near Smithville, TX 78957
Andy
Job Details: 09/04/2020
RANGE KITCHENAID KFEG500EBS3 Arrived on site for range uneven browning when baking. Called tech line and spoke with Leon (SR# 7728719373) was instructed to preform temperature test and talk with customer is not using anything on bottom of oven and to make sure they are rotating items. And that if temperature is within range no repairs are to be done. Preformed temperature test and found within range. No repairs are to be done at this time. Unit is operating as designed.
Near Cedar Park, TX 78613
Paul
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KSRJ25CNST00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. Upon removing the rear cover and moving the dust and lint out of the way I found out that the harness had been cut and a hard start kit had been installed. The lower harness will need to be replaced also. Ordering parts authorization & WPW10309395 harns-wire. ; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10309395 (harns-wire)
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF532SMHV01 "Arrived on site for customer complaint of unit making noise, found customers floor was not level and advised them to add shims to right rear side, unit tested good."
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found ice in new ice maker that hasn’t cycled. Tested water fill for ice maker and water fill dispensed water for ice maker. Tested ice maker fan and ice maker fan working properly. Found RC not cooling as well as it should. Found ice buildup on RC evaporator cover. Ordering needed parts. Office to schedule return trip. Instructed customer unit will need to be defrosted 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10889360 (cover-evap) and 1 W11333076 (CONTROL )
Near Austin, TX 78703
Leonardo
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to for unit leaking, Test unit found damage on right side of tub making unit leak when spraying, ordered new tub, requesting 2 hours, office to reschedule.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W11409866 (TUB)"
Near Round Rock, TX 78664
Chase
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL ART308FFDM03 "Arrived on site. Installed compressor, drier and access valve. Charged with specified amount of refrigerant. No refrigerant leaks. Ending pressures 130 psi and 0 psi. Job complete"
Near Leander, TX 78645
Lou
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW9300VU02 "Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics showing error code F21-long drain. I removed the bottom front panel and off the drain pump filter and found a lot of debris inside the drain pump. Removed the debris and tested the unit and it is operating as designed.No water leaks observed during service, job completed."
Near West Lake Hills, TX 78746
Leonardo
Job Details: 09/04/2020
COOKTOP KITCHENAID KICU509XBL "Arrived on site to test unit for not power, test unit for correct voltage coming in, found bad ui and bad module, ordered new ui and new module, office to reschedule ; ordrng 1 W10857232 (MODULE ) and 1 WPW10396615 (DISPLAY)"
Near Pflugerville, TX 78660
Kayman
Job Details: 09/04/2020
RANGE WHIRLPOOL AGR5835QDB Arrive onsite to install previously diagnosed parts. I installed the ignitor and tested the unit. Unit is working as designed at this time.Job complete.
Near Lakeway, TX 78734
Richard
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KBSN602EBS01 Arrived onsite for the refrigerator fresh food compartment not cooling. Ran diagnostics and found that the fresh food thermistor was no good. Found that the led module in the freezer section was no good. Replaced module and all the lights are working good. Replaced FF thermistor and refrigerator started to cool down . Complete
Near Austin, TX 78729
Tommy
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite for refrigerator ice maker not making ice. Upon arrival tested ice maker tried to jump ice maker did not react. Checked voltage to ice maker voltage tested good. Remove and replaced ice maker. Tested ice maker jumping through harvest cycle. All tested good. No leaks detected during service. Job completed.
Near Austin, TX 78734
Richard
Job Details: 09/04/2020
DISHWASHER KENMORE 665.12773K310 Arrived onsite for the dishwasher leaking. During found that there was standing water in the tub possible water valve issue. During leak check found that the pump motor was slightly leaking will need to replace pump motor and grommet on next visit.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10445975 (hose) and 1 W10872255 (valve) and 1 W10894668 (motor-pump)
Near Driftwood, TX 78619
Brandon
Job Details: 09/04/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site for customer complaint of unit putting off a lot of heat under the oven, and not able to access all the modes. I found the oven is sitting on a cabinet that is not solid underneath. According to Whirlpool, this oven needs to sit on a solid platform. Also found u it was in demo mode. Called techline, SR# 7728700748 and instructed customer to contact builder to have unit sit on solid platform and make sure the bottom of the oven has clearance of at least 1.25 inches from top of drawer."
Near Round Rock, TX 78665
Kayman
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for refrigerator no cool in FC. Upon inspection I found the freezer at temp. The customer stated that the unit will lose cool intermittently every few days or so. I tested all components through diagnostics and all tests passed. I tested incoming voltage from the wall and it has correct voltage. I accessed the main and HV control in the back and I noticed a hot or burnt rubber smell coming from the HV control board. I did not have the HV control with me today so I will order the part and return. Ordering HV control (WPW10226427) returning with the other controls just Incase. . ; ordrng 1 WPW10226427 (cntrl-elec)
Near Austin, TX 78726
David Z
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT780SAEM2 Arrived on site to diagnose dishwasher with upper rack falling down. On arrival found several wheels on the upper adjustors broken off. Replaced adjusters and rack stops. Retested and all is now working as designed. Call complete.
Near Austin, TX 78703
Wesley
Job Details: 09/04/2020
WASHER GE GUD27ESSMWW Arrived onsite for loss of start function for washer. See pic. unit will need console and start switch control. ; ordrng 1 STARTSWITCHWASHER and 1 UICONSOLE
Near Pflugerville, TX 78660
Cliff
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to diagnose a refrigerator that is making unusual noise and missing freezer door handle. Replaced freezer door handle and found inner core of evaporator fan motor slipping. Also replaced fan motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near , TX 78620
Brandon
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not washing, no error codes in diagnostic mode. Found water supply issue, low pressure. Instructed customer to call plumber."
Near Austin, TX 78732
David Z
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install icemaker and auger motor to resolve previously diagnosed issues. Installed motor and icemaker. All is now working as designed. Call complete."
Near Austin, TX 78729
David S
Job Details: 09/04/2020
RANGE JENN-AIR JGS1450FP0 "Arrived on site to install previous diagnose parts. I removed the damaged trim piece and replaced with new. I had the customer inspect the unit, and they approved. Job complete."
Near Austin, TX 78725
Matthew
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher not cleaning dishes. Put unit in test cycle and got error codes 4-3 cancel due to wash motor and 7-1 heating. Heater functioning properly but motor wouldn’t engage. Replaced pump and motor, tested unit and unit functioning properly. Job complete."
Near Austin, TX 78749
Kevin
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 "Arrived on site and found customer has already defrosted refrigerator, inspected fresh food evaporator and found thermistor is incorrectly placed. Adjusted placement. There is multiple possibilities for correcting issue per service pointer W11092686F. If this does not correct issue, will need all options to be ordered. Correct harness with thermistor is wpw10277799."
Near Jonestown, TX 78645
Lou
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3 & F2E1. Cleared the codes and continued with testing. Unit dispensed water into the tub and the motor failed to come on (F4E3). Also, the console was not responding to all keys being pressed (F2E1). I also found that the upper & lower racks were badly rusted and both upper rack rails were rusting and separating. The console & racks are warrantied for 5 yrs and the rails are covered through service pointer #W11296667 and SCODE S22916. I removed and replaced the sump/motor assembly and console and retested. Unit is operating as designed. No water leaks observed during service. I am ordering both racks and both rails and the adjusters (just in case) and office to schedule return service.; ordrng 1 W11259785 (track LEFT) and 1 W11259786 (track RIGHT) and 1 WPW10312792 (dishrack UPPER) and 1 WPW10525642 (dishrack LOWE
Near Kyle, TX 78640
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Arrived on job for complaints of not cooling. Fo loose connection at evaporator motor. Reconnect and test unit. Air flow good and no leaks detected.
Near Austin, TX 78756
Scott
Job Details: 09/04/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site for oven not shutting off . Cancel button will not respond and cancel cooking cycle . Ran diagnostic ,no error codes . Preheated oven . Found the 3 on key pad not responding after heating unit up . Recommend replacing control and ribbon cable . No gas leaks detected at time of service . Please call to set return.; ordrng 1 W10913685 (panl-cntrl) and 1 W11025616 (harns-wire)"
Near Austin, TX 78756
Luis
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived on site for door issues. Diagnosed mullion seated to low on fresh food door,raised mullion divider on door checked,Ed door operation unit working as designed"
Near Kyle, TX 78640
Richard
Job Details: 09/04/2020
WASHER MAYTAG WFW70HEBW1 Arrived onsite for the washer not working properly. Replaced control panel and door lock switch and ran a normal cycle and washer tested good and no leaks. No error codes present.