Service History 1022 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS

Near Cedar Park, TX 78613

David Z

Job Details: 03/24/2021

"Arrived on site to diagnose range that had an explosive ignition when starting. Found issue isolated to left front burner. Adjusted the electrode head to allow for a stronger spark, since the explosiveness was due to gas being left on and spark taking a while to ignite. Retested and unit now lights faster, and all other burners are good. Showed customer hot to fresher the knob and not leave it running for better results. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model RT18AKXKQ70

Near New Braunfels, TX 78130

Andrew

Job Details: 03/24/2021

"Arrived on site to test unit for intermittent cooling issue. Found condenser coils were completely blocked from air flow. Which was causing compressor to over heat and kick out on thermal. Removed obstruction, tested unit, unit works good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model RT18DKXFW01

Near Austin, TX 78759

Luis

Job Details: 03/24/2021

"Arrived on site for no cool. Evaporator incased in ice. Removed control cover,found timer not advancing on its own,forced timer to defrost heater powered on,found black leak on timer not installed correctly to instruction sheet,installed a new timer,installed black led correctly to timer. Unit is running through a defrost cycle,informed tenant if cooling doesnt start correctly in 24hrs tenants will need to manually defrost unit"

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4230ADS2

Near Leander, TX 78641

Scott

Job Details: 03/24/2021

"Arrived on site for vent hood making loud noise when blower fan is on ,and missing pieces . Found grease filter was pushed up into fan cavity hitting blades . Reshaped filter . No issues found with fan or blades

We serviced a

KITCHENAID VENTHOOD

Model KVUB600DSS3

Near Georgetown, TX 78633

Kayman

Job Details: 03/24/2021

Arrived onsite for venthood not operating. Upon inspection I found the unit had no function. I verified voltage at the wall. I removed the main control panel and inspected the wiring. I found one of the connectors not seated all the way. I secured the connector but the unit still would not power on. I removed the UI control and found it to be corroded. I replaced the control board and re assembled the unit. The unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Leander, TX 78641

Justin

Job Details: 03/24/2021

"Arrived on site for cooktop leaking gas. I gained access to the gas line underneath, the valve, and the regulator. I used my leak detector on all connections and found no bubbling indicating no leak on the line or connections itself. I then checked for leaks at the orifices on the burners and detected no leak. I could not smell any gas at the time of service either. I advised the customer of my findings. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Georgetown, TX 78628

David S

Job Details: 03/24/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVB06

Near Killeen, TX 76542

Job Details: 03/24/2021

Arrived on site and inspected water leaking and forming a ice rink on the floor of the freezer.Confirmed the complaint and replaced the clogged drain tube.Cleared all of the ice and cleared the drain pan.Job complete

We serviced a

GE DRYER

Model DHDSR46EE1WW

Near Marble Falls, TX 78654

Tommy

Job Details: 03/24/2021

"Arrived onsite for previously diagnosed parts. Upon arrival replaced unit glides and tested, unit is operating as designed. Job Completed."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Waco, TX 76705

Job Details: 03/24/2021

"Arrived on site and inspected flame on the front left.Confirmed the complaint and found ,thru a video call to JC in the office, the orifices were reversed. I reinstall the orifices in the right positions and unit now tests as designed.Customers were extremely satisfied.Job complete Survey information confirmed"

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near McGregor, TX 76657

Job Details: 03/24/2021

"Arrived on site and inspected washer not powering on.Confirmed the complaint and found dog food inside the unit on top of the counter weight.Spoke to CS and advised him of the rat issues and was advised to replace the main control.After replacing the control the unit still wouldnt work. The unit was receiving 123 volts from the outlet, but wouldnt power on after the replacement.See Attention Note for further.If approved by extended warranty, the unit will possibly need the console and panel control th complete the repair.Also ordering authorization ; ordrng 1 W10783707 (Console (SHADOW)) and 1 W10911045 (Panel Control (Shadow)) and 1 Authorization (For Panel and UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near McGregor, TX 76657

Job Details: 03/24/2021

We serviced a

GE REFRIGERATOR

Model GSS23GGKKCBB

Near Belton, TX 76513

Wesley

Job Details: 03/24/2021

Found obstruction in freezer air intake at bottom of air channel causing massive reduction in air efficiency. Removed obstruction and advised customer on repair. Unit airflow is otherwise operating properly with good cooling capability.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Georgetown, TX 78626

David S

Job Details: 03/24/2021

Arrived on site for ice dispenser not working. I inspected the unit and work area. I found the Impeller in the door frozen over and not allowing the arm to spin. I found the ice maker fill tube frozen over. I cleared the ice out of the ice dispenser and fill tube. I tested the dispenser and found it working. I tested the ice maker and I found it harvesting and filling with water. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC0

Near Salado, TX 76571

Wesley

Job Details: 03/24/2021

Arrived onsite and tested unit for off balance and walking. Made adjustments to leveling and performed hard reset. Tested unit empty for perfect smooth load and tested unit with 4 bath towels on quick wash cycle. All checks good. Unit is operating as designed. Advised customer on repair. And on good loading principles.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HV

Near Marble Falls, TX 78654

Tommy

Job Details: 03/24/2021

Arrived onsite for unit display being partial. Upon arrival found unit control failed. Checked polarity from outlet. Checked bake broil and sensor all were good. Replaced unit control and tested. Unit is now operating as designed. Job Completed.

We serviced a

JENN-AIR OVEN

Model JJW2830DS01

Near Waco, TX 76708

Jonathan M

Job Details: 03/24/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced console and tested unit. Unit began working as designed without flashing any F2E1 error codes. Unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near McGregor, TX 76657

Job Details: 03/24/2021

"Arrived on site and inspected washer OB (F0E9) load error.Customer advised she has to reset the unit to get it to complete a QUICK wash cycle.I found the suspension rods defective, so I removed and replaced al 4.Put the unit into Drain & Spin cycle and unit tested as designed to customers satisfaction.Email confirmed Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Austin, TX 78745

Luis

Job Details: 03/24/2021

"Arrived on site for water leaking. Checked freezer and fresh food compartment no leaks from drain or water in both compartments,removed unit from enclosure checked back flooring no leaks,removed cover found no leaks on base plate."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814QW4A

Near Hillsboro, TX 76645

Jonathan M

Job Details: 03/24/2021

Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found lights on in the refrigerator but none of the fans for compressor running. Found the starting device not even trying to run. Jumped the thermistor and tested unit. Unit still would not run. Replaced defrost timer and tested unit. Unit began to run and it?s cooling as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF770SAFZ0

Near Lago Vista, TX 78645

Lou

Job Details: 03/24/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the main control and sumo/motor assembly failures, I removed and replaced both parts and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Dripping Springs, TX 78620

Brandon

Job Details: 03/24/2021

"Arrived on site for customer complaint of unit not powering on, found failed console, I replaced console, unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Georgetown, TX 78633

Kayman

Job Details: 03/24/2021

Arrived onsite for washer with dispenser drawer filling up with water. Upon inspection I found the dispenser motor had failed and is filling up on its own and not allowing enough water to enter the unit. I replaced the dispenser assembly and tested the unit. The unit is working as designed at this time with the correct amount of water and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Bastrop, TX 78602

Andy

Job Details: 03/24/2021

"Arrived on site for microwave fan coming on, tested and inspected unit and found all operations to be normal. Instructed customer on fan operations and use and care and practice for best performance. No repairs are needed at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 03/24/2021

Arrived on site to replace door and control for refrigerator. Replaced both parts and all is working properly at this time. No leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Lampasas, TX 76550

Tyler

Job Details: 03/24/2021

Arrived on site for washer needing a previously diagnose the UI consul. Upon arrival I was able to disassemble the units consul and reinstall new UI panel. After running a diagnostics check I found an F9 E2 error code as well as an F5E1 but after testing for the lid lock functionality I could not find any reason as to why the F5e1 error code was appearing and after running a automatic diagnostic test cycle as well as a few different manual tests I was able to determine that the unit is fully functioning as designed and could also not determine any cause rhyme or reason for the F9E2 error but I did inform the customer that as of now the unit is ready for use and to just reach back out to us if any other issues were to occur and customer also stated that until the UI panel goof did not notice anything else that seems strange

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78736

Kevin

Job Details: 03/24/2021

"Arrived on site and inspected washer and found saved error code for motor fault, Oversuds, and long drain. Removed drain pump and cleared it, ran all functions in diagnostic cycle and everything is now working properly. Ran calibration cycle and it completed properly. No water leaks from connections at time of service, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Round Rock, TX 78665

David S

Job Details: 03/24/2021

Arrived on site for ice maker not making ice. I inspected the unit and work area. I found the fill tube heater in good condition. I ran th unit through the door ice maker cycle and it would move or harvest. I checked voltage to the ice maker and found good voltage. I am ordering the ice maker and returning with the fill tube heater just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W11115534 (Icemaker)

We serviced a

JENN-AIR WARMING DRAWER

Model JWD3030EX00

Near Leander, TX 78645

Lou

Job Details: 03/24/2021

Tested drawer once reinstalled and it is operating as designed. Job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SSDUDE01

Near San Marcos, TX 78666

Andrew

Job Details: 03/24/2021

Arrived on site to test unit for leak from underneath unit. Found when calling for water dispenser unit was leaking from door harness. Removed factory tape and found waterline had a rip. Needing new FC door to fix issue. Office to reschedule.; ordrng 1 W10800816 (dor-fip)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Austin, TX 78737

Kevin

Job Details: 03/24/2021

"Arrived on site and replaced parts diagnosed by previous technician, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 03/24/2021

Arrived on site to diagnose a refrigerator that is not cooling. Found failed compressor not pumping refrigerant properly. Compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hour job.; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Coupling) and 1 WPW10143759 (Drier) and 1 2hourjob (2 hour job)

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near San Marcos, TX 78666

Andrew

Job Details: 03/24/2021

"Arrived on site to replace shocks from previous diagnosis. Replaced shocks, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Belton, TX 76513

Wesley

Job Details: 03/24/2021

"2 MAN TUB JOB. Bearing is failed, returning with tub and some other adjacent parts just in case.Office to reschedule. ; ordrng 1 W10901175 (Tub)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Nolanville, TX 76559

Job Details: 03/24/2021

Arrived on site and installed previously ordered valve.Reassembled and unit tested as designed and filled the ice maker.Ice maker was harvesting when I left the repair.Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Round Rock, TX 78665

David S

Job Details: 03/24/2021

"Arrived on site to install previous diagnosed parts. I gained access to the capacitor and replaced with new. The customer was sent a control from whirlpool. I replaced the old control with the one sent by whirlpool. I tested the unit and found agitation only going one direction and no both, I found the unit giving error F7e1. I replaced the control with the one I was sent with and retested. I found no change in the unit. I am ordering the wash motor and the harness just Incase. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11026785 (Motor) and 1 W11405458 (Harness)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Pflugerville, TX 78660

Matthew

Job Details: 03/24/2021

Arrived onsite for oven staying on after cook time. Tested unit and unit and found faulty control. Replaced control and panel for communication error. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5550XW0

Near Dripping Springs, TX 78620

Brandon

Job Details: 03/24/2021

"Arrived on site for customer complaint of unit not heating, found failed element, I replaced element, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78724

Jacob

Job Details: 03/24/2021

"Arrived onsite for unit not starting. Tested unit. Unit did work, but the button on the control over lay was not able to be pushed correctly to start. Ordered part. Office to reschedule ; ordrng 1 W11116422 (panel-cntl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Leander, TX 78641

Scott

Job Details: 03/24/2021

"Arrived on site for no ice and loud fan noise . Found fill tube not properly installed allowing water to spill on evap . Corrected fill tube placement . All checked normal. IM has been off , last couple defrost cycles has cleared ice from evap fan . No other water leaks detected at time of service. Job complete ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

Lou

Job Details: 03/24/2021

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the unit has been operating as designed and not leaking anymore. I checked the inlet valve for leaks and removed and replaced the UI as it controls the water flow to the ice maker. Tested the unit and it continues to operate as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Round Rock, TX 78664

Jimmy J.

Job Details: 03/24/2021

Arrived on site for Washer is leaking water. Ran through diagnostics and no error codes came on. Inspected pump and gear case for any evidence of water trails and oil. None present. Ran through auto diagnostics. When high speed spin came on I noticed the front left leg was not lowered properly to prevent the washer from shaking. Customer showed me a picture of water on the floor. With front left leg not properly lowered this could likely be the cause of the water on the floor while the washer is in high speed spin causing water to come out of basket. Adjusted front left leg to make washer even. Placed in a high speed spin again and washer spins as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXL2

Near Marble Falls, TX 78654

Cliff

Job Details: 03/24/2021

Arrived on site to diagnose a washer that will not cycle. Foun MCU shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Austin, TX 78703

Kevin

Job Details: 03/24/2021

"Arrived on site and inspected refrigerator and found crushed/cubed solenoid is stuck in the up position, after correcting it ice will dispense properly. Also found a small airgap on the right lower corner of the freezer door. Doors are also not level. Corrected level and use heat gun to reset door gasket end it is now closing properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Georgetown, TX 78626

Tommy

Job Details: 03/24/2021

Arrived onsite for dishwasher not drying dish. Upon arrival found unit did not have rinse aid. Tested unit and found it operating as designed. Spoke with customer about need for rinse aid. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Bastrop, TX 78602

Andy

Job Details: 03/24/2021

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ1

Near Bastrop, TX 78602

Andy

Job Details: 03/24/2021

Office to schedule return trip. No gas leaks present at time of service. ; ordrng 1 Seenote (Office to schedule) and 1 WPW10184491 (Flame spreader) and 1 WP3195097 (Oven bottom)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Marcos, TX 78666

Andrew

Job Details: 03/24/2021

"Arrived on site to test unit for not doing as selected. Found control acting erratically. Replaced control and ran auto diagnostics. Found basket wasn?t spinning. Upon inspecting shift actuator found one wire was cut. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hutto, TX 78634

Jimmy J.

Job Details: 03/24/2021

"Arrived on site for STILL NOT COOLING IN THE FRIDGE SECTION/NOT HOLDING TEMP. Ran diagnostics and tested dampener, compressor, baffles, and ice box fan. All tested good. Checked frost pattern and it was good. Main control is not getting proper voltage. Removed control and installed new control. Removed UI and installed new UI. Both the customer and I immediately noticed a difference when opening the FC door and testing the air flow coming from the dampener. Fridge running as designed. Job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Kingsland, TX 78639

Cliff

Job Details: 03/23/2021

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker not powering water valve and valve not sending water when manually activated. Both parts will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10886931 (Icemaker)

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PRXS1

Near Seguin, TX 78155

Noah D

Job Details: 03/23/2021

"Arrived on site to inspect icemaker for not making ice, upon inspection found the unit light powered off when big drain had activated. Drain had been kinked due to cabinet, cut tube and repositioned. No problems found, Icemaking started. Complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near New Braunfels, TX 78132

Noah D

Job Details: 03/23/2021

"Arrived on site to inspect fridge for uneven door, upon inspection found the right side door dropping in the middle,

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Belton, TX 76513

Jonathan M

Job Details: 03/23/2021

Arrived on site for a washing machine that has a broken lid. Inspected unit and work area. Found left hand lid cracked causing the unit not close properly. Tested the left hand hinge and found the hinge hard to pull down and rusted. Customer requested that we replace the hinge as well. Replaced lid hinge and lid and tested unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Killeen, TX 76542

Job Details: 03/23/2021

Arrived on site and inspected leveling on the unit.Replaced the leveling feet.Job complete Customer satisfied

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Killeen, TX 76549

Job Details: 03/23/2021

"Arrived on site and inspected sparking microwave.Opened unit and found the tenant has the metal multi level cooking rack inside the unit thats was causing the sparking.Removed the rack, cleaned and checked the walls for scratches and scrapes.Tested unit with 2 minute water cup test and unit passed.Job complete Email confirmed"

We serviced a

UNKNOWN MICROWAVE

Model UMV1160CW0

Near Killeen, TX 76549

Job Details: 03/23/2021

"Arrived on site and inspected microwave not heating.Confirmed the complaint with the 2 minute water cup test.Uninstalled the unit and removed and replaced the capacitor, diode and magnetron.The magnetron was burned at the wave guide causing the unit to arch and spark even after the new parts were installed.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB0

Near Copperas Cove, TX 76522

Job Details: 03/23/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS00

Near Rogers, TX 76569

Tyler

Job Details: 03/23/2021

"Arrived on site for refrigerator not cooling and giving po error code. Upon arrival I found main power supply board was receiving and sending 120v as needed and also ending the 14dc voltage to dc components. Upon further inspection I found both the freezer as well as fresh food compartments both had defrost issues with ice build up coming out past both evap cover walls. ; ordrng 1 WPW10277799 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Temple, TX 76504

Jonathan M

Job Details: 03/23/2021

We serviced a

KITCHENAID RANGE

Model KFEG500ESS3

Near Little River-Academy, TX 76554

Jonathan M

Job Details: 03/23/2021

Arrived on site for arrange that had no heat. Inspected unit and work area. Customer advised that the unit had power and control but nothing was working. Remove terminal block cover and found the terminal block loan and the L2 connector separated from the terminal block. Replaced terminal block and re-connected the L2 connector to the wiring. Tested unit and unit is not working as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Pflugerville, TX 78660

Scott

Job Details: 03/23/2021

Arrived on site for right front knob broken . Customer had question on why all burners spark when turning on one burner . Replaced burner knob and explained the sparking on other burners is totally normal. No gas leaks detected at time of service. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78132

Noah D

Job Details: 03/23/2021

"Arrived on site to inspect fridge for powering off intermittently. Upon inspection found the main control board causing power issues

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78703

Kevin

Job Details: 03/23/2021

"Arrived on site found dryer is heating correctly, however airflow is restricted. Took one picture of airflow meter. recommended to homeowner of that vent to the exterior be clean. Vent is on the third floor and difficult to access from the outside. There is no known adjustment or accessory that can assist the dryer in lint collection to make this simpler. Dryer is operating as intended, job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Briarcliff, TX 78669

Brandon

Job Details: 03/23/2021

"Arrived on site to replace FL and RR manifolds, after replacing, unit tested good. I bubble tested all joints, no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FNAM00

Near San Marcos, TX 78666

Andrew

Job Details: 03/23/2021

"Arrived on site to test unit for ice forming on base of FC. Found drain tube was clogged causing water to accumulate and freeze. Unclogged drain tube, tested unit, unit works good. Job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Georgetown, TX 78628

Wesley

Job Details: 03/23/2021

Arrived onsite and found scale still present causing ice sheets to stick and melt during hot gas cycle. Even after customer did prescribed cleanings. Ordering new evap. . ; ordrng 1 W10843121 (Non UV drier) and 1 W10913906 (Access valve) and 1 WPW10218037 (Evap)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Leander, TX 78641

David S

Job Details: 03/23/2021

Arrived on site for oven being out of temperature. I inspected the unit and work area. I found the console turning the light on and off. I also found the console not responding to touch the first time. I ran a temp test on the oven. I found the oven reaching 370 in preheat. I found the oven averaging temperature at 350 degrees when set to 350. I am ordering the console to complete the repair for the lights turning on and off and the console not being responsive. Reschedule for ; ordrng 1 W11296171 (Console)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near Leander, TX 78641

Kayman

Job Details: 03/23/2021

Arrived onsite for microwave with hood light not working. Upon inspection I found the socket was being energized when in idle and no voltage to the socket when calling for light. I replaced the main control and socket. I tested the unit and it is working as designed. The customer showed me a video of a loud chattering noise when trying to heat and the unit would beep and stop. The noise is consistent with door switches failing so I will need to order the interlocks and return to complete the repair. Ordering Interlock upper(W11252186) int lower(W11252187) ; ordrng 1 W11252186 (Interlock upper) and 1 W11252187 (Interlock lower)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Pflugerville, TX 78660

Scott

Job Details: 03/23/2021

Arrived on site for water dispenser supply line in cabniet freezing up again . Called tech line sr #7730323969. Ran temp checks and what was done on previous visit .

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Georgetown, TX 78633

Wesley

Job Details: 03/23/2021

Arrived onsite and found dsi board failed. Replaced dsi board to restore ignition function. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW1

Near Georgetown, TX 78628

Wesley

Job Details: 03/23/2021

Arrived onsite and repaired unit with lo flo error by replacing valve. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Leander, TX 78641

Kayman

Job Details: 03/23/2021

"Arrived onsite for washer making grinding noise during spin. Upon inspection I found the unit would scratch and make a grinding noise while in high spin at full RPMs. I inspected the drive system and found grey oils coming down from the gearcase to the cam. I replaced the gearcase and tested the unit. The unit still has a grinding noise or as if there is de rid inside the basket. I called techline and spoke to sterling SR7730327005. He advised to inspect the hub, drive pulley and belt as well as the inner and outer tub for debris. I did and found no debris or any issues with the drive system.

We serviced a

WHIRLPOOL WINE COOLER

Model WUW35X15DS02

Near Austin, TX 78717

Justin

Job Details: 03/23/2021

Arrived on site to install previously diagnosed parts. I dropped the part off in the office for the maintenance team per maintenance managers request. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Cedar Creek, TX 78612

Matthew

Job Details: 03/23/2021

"Arrived onsite to replace previously diagnosed parts. Replaced control to test unit. Ran test cycle and found valve leaking as well as the drain pump not energizing. Also found that outer tub has failed and is leaking water. Will bring back valve and ordering outer tub, drain pump and drain hose. ; ordrng 1 W10371566 (tub) and 1 W10899966 (tub to pump hose) and 1 W10919003 (pump-water) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Niederwald, TX 78640

Leonardo

Job Details: 03/23/2021

Arrived on site to test unit for board not responding. Found unit getting correct voltage but no display. Replaced control board test unit and unit test good job complete.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Bastrop, TX 78602

Andy

Job Details: 03/23/2021

Arrived on site for dryer not operating. Tested and inspected unit and found failed timer and door switch. Installed timer. Ordering door switch. Office to schedule return trip.; ordrng 1 WPW10569603 (Switch) and 1 Seenote (Office to schedule)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Georgetown, TX 78633

Lou

Job Details: 03/23/2021

"Arrived on site to inspect refrigerator lights not working in the RC section. Upon further inspection, I found the LEDs on the waterbox, ice maker housing and the FC light out. Inspected the FC light and it is good. Tested the lights in the waterbox and they are good. Tested the LED control and it is operating as designed. I am ordering the ice maker modules and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 3 W11462342 (Led module)s"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS2

Near Liberty Hill, TX 78642

David S

Job Details: 03/23/2021

Arrived on site for ice machine not making ice. I inspected the unit and work area. I ran diagnostics and found the reservoir sensor failed and showing full when it is empty. I ran the sealed system and found it working as designed. I ran the unit in normal operation and found the reservoir stuck in a fill and drain cycle because the sensor is not working. The reservoir pump needs to be replaced. The office will reschedule when we have an eta on the part. I show it has already been ordered. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Spicewood, TX 78669

Brandon

Job Details: 03/23/2021

"Arrived on site to replace failed harness, after replacing, unit tested good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB3

Near Jarrell, TX 76537

Tyler

Job Details: 03/23/2021

"Arrived on site for microwave not working correctly and giving an F1E4 error code. Pan arrival I found that the microwave had some major denting along the top and bottom cavity mountain areas where the inner lights would normally go eventually I was able to determine that the main control as well as the inner locks were all working as designed but the door was not activating the switches properly which is why the microwave had random symptoms such as but not excluding running a full cycle without heating, running two seconds before going back in standby mode, and then at random times working 100% with no issues high then called whirlpool techline and spoke with Kathy

We serviced a

MAYTAG DRYER

Model MEDE300VF0

Near Austin, TX 78734

Brandon

Job Details: 03/23/2021

"Arrived on site for customer complaint of loud noise during use, found noise coming from idler and belt.

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Bartlett, TX 76511

Tyler

Job Details: 03/23/2021

Ive done site to install previously diagnosed main control due to sound related issues. Upon arrival I was able to install the new main control and I was able to reassemble and test and verify that the microwave as it sounds are fully functioning both with UA input as well as end of cooking cycle notifications unit is also fully heating as designed call complete

We serviced a

WHIRLPOOL RANGE

Model KGRS807SBL00

Near Austin, TX 78731

Kevin

Job Details: 03/23/2021

"Arrived on site and replaced igniter diagnosed on first visit. After replacement confirmed it is operating properly by preheating oven. job complete"

We serviced a

KITCHENAID DISHWASHER

Model KUDS03FTSS0

Near Kingsland, TX 78639

Cliff

Job Details: 03/23/2021

Arrived on site to diagnose a dishwasher that is not filling with water. Found valve under sink off and debris under float. Removed debris and turned valve on. Tested unit and found all is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAB4

Near Buda, TX 78610

Leonardo

Job Details: 03/23/2021

Arrived on site to test unit for unit smelling and dirty. Found bad heating element bad soap dispenser and bad wash motor and spray arms covered with calcium build up. Found tub gasket damaged.

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Austin, TX 78732

David Z

Job Details: 03/23/2021

Arrived on site to install previously diagnosed parts to resolve dryer not operating. Installed new control panel and retested. Unit is now running as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near West Lake Hills, TX 78746

Kevin

Job Details: 03/23/2021

"Arrived on site and inspected washer and found saved error code for overload, ran all functions in a manual diagnostic Cycle and also ran automatic test cycle and everything passed without creating any new error codes. Inspected rotor assembly and it is good. Washer is operating as designed. Homeowner is not present but left loading instructions on leave behind. No water leaks from connections at time of service, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78641

Kayman

Job Details: 03/23/2021

Arrived onsite to install previously diagnosed parts. I installed the burner heads and caps. All burners tested good and working as designed. No gas leaks detected . Job complete.

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0AS00

Near Kingsland, TX 78639

Cliff

Job Details: 03/23/2021

Arrived on site to diagnose an oven that shut down after self clean. Found both thermal fuses in unit failed and replaced them. All is working properly at this time.

We serviced a

WHIRLPOOL OVEN

Model GC3SHEXNS03

Near Georgetown, TX 78628

Wesley

Job Details: 03/23/2021

Arrived onsite and found control evap fan circuit causing intermittent cooling problems and not running fan. Replaced control kit to restore good function. Fan not needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Leander, TX 78641

Kayman

Job Details: 03/23/2021

Arrived onsite for refrigerator not able to open FC door. Upon inspection I found the door seems to be frozen shut. The customer had the unit unplugged for 24 hours but that wasnt enough for the amount of ice. I gave them an estimate of what it would cost to replace the rail brackets and advised there could be additional charges depending on what parts may be needed once we have accessed the FC. ordering valve(W10865826) ice maker(WPW10764668) heater(WP12729128) main control (W10807590) UI(W10789393) office to R/S. ; ordrng 1 W10865826 (Valve) and 1 WPW10764668 (Ice maker) and 1 WP12729128 (Heater) and 1 W10807590 (Main control) and 1 W10789393 (UI)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS6A

Near Florence, TX 76527

Lou

Job Details: 03/23/2021

"Arrived on site to inspect refrigerator ice maker not working and seal damaged. Upon further inspection, I found the right RC door gasket torn at the bottom of the door. Also, I found the ice maker not working. I tested the ice maker by turning the gears and found the motor gear was not making contact with the ice maker tines gear. I am ordering the ice maker and RC door gasket and office to schedule return service. No water leaks observed during service.; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Leander, TX 78641

David S

Job Details: 03/23/2021

"Arrived on site for dry not starting. I inspected the unit and work area. I found the unit will turn on but the dryer wont start. I gained access to the cabinet and tested the thermostat, and thermal fuse. I found the thermal fuse broken. I tested the heating element and found it in good condition and not shorted out. I replaced the thermal fuse and reassembled the unit. I tested it and found it working as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Austin, TX 78717

Justin

Job Details: 03/23/2021

Arrived on site to install previously diagnosed parts. I installed the new drain pump and vent assembly and tested the unit in diagnostics mode. The unit ran through the cycle fine and drained at the end. The F9E1 error code was not produced again. No leaks observed at time of service. Unit is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Andice, TX 78628

Wesley

Job Details: 03/23/2021

Arrived onsite for squeaky belt occasionally. Lubricated belt to quiet any occasional slipping. Unit has no error codes. Tested all checks good. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Pflugerville, TX 78660

Scott

Job Details: 03/23/2021

"Arrived on site for having to recalibrate measurements on fill. Found normal dispense very low filling. Ordering filter head , and will have valves on hand if needed as well as new filter .return 3/31 no water leaks detected at time of service. ; ordrng 1 W10680605 (FILTER ) and 1 W10865826 (REAR VALVE ) and 1 W11194438 (FILTER) and 1 WP2300868 and 1 WPW10341329 (VALVE DUAL)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Leander, TX 78641

David S

Job Details: 03/23/2021

Arrived on site for washer not filling with water. I inspected the unit and work area. I found fault code f0e7 load detected during clean washer cycle. I put the unit through a diagnostics cycle and found the unit working as designed. I inspected the gearcase and found everything secured and in place. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG515S0EB0

Near Georgetown, TX 78633

Lou

Job Details: 03/23/2021

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Harker Heights, TX 76548

Tyler

Job Details: 03/23/2021

Arrived on site from microwave not allowing the countertop bulb to come on. Upon arrival I was able to confirm that the socket and bulb both still intact but the main control was only sending 66 V instead of the 120 V our needed as designed by the manufacturer I was then able to replace the main control and reassemble and tested unit and I was in able to verify that the countertop light underneath the microwave is now functioning fully as designs with no issues. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78754

Scott

Job Details: 03/23/2021

"Arrived on site for not dispensing water . Called tech line , Cathy recommended removing water line and thawing out and bumping temps up 2 degrees. Followed tech advice . Unit is now dispensing water . No water leaks detected at time of service. Job complete.Sr 7730319351"