Arrived on site to test unit for grinding noises. Found shift actuator not shifting properly causing grinding noises. Replaced shift actuator(W11481722) and splutch assembly(W10721967). Unit is now working as designed. Found no signs of gearcase failure. No leaks detected. Job complete.

Arrived on site to test unit for not cooling. Found control box not responding. Replaced faulty control box(W11648650). Compressor now engaging and unit is currently working as designed. Job complete.

"Arrived on site. Ran diagnostics fill tube frozen,failed icemaker and fill tube heater,replaced fill tube heater and icemaker,ran diagnostics icemaker passed harvest ran fill test passed. Used w11515313,w11646196"

"Arrived on site to install previously diagnosed and ordered parts. Due to the upper racks stops missing/broken, I installed the stops and tested operation. Unit is operating as designed. No water leaks observed during service, job completed. WPW10082861"

No answer. LMNA left door hanger picture included. Office to reschedule. ; O-emld tckt

"Arrived on site for noise complaint. Per customer when pressure is applied to right door noise will go away,adjusted front legs of unit,powered unit on compressor and fans powered on noise no longer present. No parts used."

Arrived on site to test unit for oven had no power. Test unit and found no voltage. Checked breaker and found breaker tripped. Breaker is a GFCI turned oven on and breaker turned off. Turned breaker back on and pre heated oven to 350? job complete. No parts used.

Arrived on site to test unit for damaged front panel. Found damaged Panama bed replaced front panel test unit and unit test good job complete. W11461694

Arrived on site for previous diagnostic parts. Installed the pulley cover and tested the washer to make sure it was not hitting the cover. The washer is operating as designed and no water leaks detected during service.W11573574 W11409708

Arrived on site to replace pump diagnosed on previous trip. Replaced pump found unit has more issues. Will need to schedule 2 man due to unit being stack and in a tiny home. 2 MANOffice to reschedule. USED W11046209; ordrng 1 W11132207 (Harness) and 1 W10676317 (Hose)

Arrived on site to inspect burners for shutting off. Upon closer inspection found burners cycling on and off as designed. Informed customer burners cycle on and off to maintain proper temperature. Found all 4 burners cycling and coming back on. Job complete. NO PARTS USED

Arrived on site to inspect unit for not dispensing water. Found filter was bad and valve failed and began weeping. Ordering housing and valve and will return. Rescheduled for 7/10; ordrng 1 W11162042 (Hosing) and 1 Wpw10179146 (Valve)

"Arrived on site to inspect washer noises. Upon further inspection, the customer thought the noise might be from a loose belt. I advised the customer that the unit does not have a belt, but has a rotor, stator and clutch. From what the customer was describing, it sounds like the drain hose is tapping against the wall or back of the unit during the spin cycle. I placed the unit in diagnostics showing error code F0E3-overload. Cleared the code and continued with testing. During spin cycle, I could hear a rattling noise that sounded like it was coming from the drain pump area and the customer advised that it was the noise theyve been hearing. I tilted the unit back and removed the drain hose thats connected to the bottom of the tub to the drain pump and found a broken drill bit inside (photo). Cleared the remaining water from the tub and drain tub and inspected the drain pump and found it was clear and in good operational standing. I re-attached the hose to the pump and secured it (photo) and retested the unit. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect dishwasher heating element issues and door not latching. Upon further inspection, I found the door would not close and the element bushings were deteriorating (photo). I verified the unit was covered under warranty by the manufacturer for the faulty element per Service Pointer W11540964 and removed and replaced the element. When I went to close the unit door to test, I found the door was hitting the upper rack due to a bowl blocking the upper spray arm manifold from locking into the manifold at the back of the unit. Moved the bowl and closed the door and tested the unit in diagnostics showing no error codes. Unit is operating as designed with no water leaks. Job completed. W11537778"

"Arrived on site to inspect washer leaking water from underneath. Upon further inspection, I found a small amount of water in the grout line at the front left corner of the unit (photo). I placed the unit in diagnostics showing error codes F0E3-overload. Cleared the code and tested the unit and it operated as designed and no leaks were found. With the water on the floor at the front left corner, I tilted the unit back and inspected under the unit and found no signs of a leak on the left front corner of the cabinet or tub assembly (photos). I found dry water streaks on the right side at the front corner (photo). I placed the unit down and manually retested the valve and tested the softener cup several times and still no leaks found. I recommended the customer monitor the unit and if they find a leak again to document the size of load and how much water they find. The unit is currently operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect dryer panel damage. Upon further inspection, I found a scratch on the left top corner of the control panel. I removed and replaced the panel and tested the unit and it is operating as designed. No lint observed during service, job completed. W11223753, W11378949"

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the panel and noticed the speaker was not properly mounted when I removed it from its packaging. I tested the unit and found the display is showing all 8s (888) while the unit is operating. I contacted techline and spoke to Kurt and advised of the previous diagnosis/complaint and my findings today with the new panel. Kurt recommended replacing the main control and panel on next visit and provided SR#7739427974. I advised the customer of my findings and am ordering the control panel and scheduled return service for 07/10/24. Unit left unplugged for safety.; ordrng 1 W11378949 (Panel)"

"Arrived on site to inspect dishwasher not turning on. Upon further inspection, the customer advised they have trouble shot the unit as far as cycling the breaker, plugging the unit into a different outlet and plugging the disposal into the dishwasher outlet and finding the disposal works. After researching the parts breakdown and questioning in house support and talking with the customer, I found the unit junction box is located under the sink (photo) and removed the cover to find the neutral wire nut was melted. Removed the nut and found the waitress were not correctly secured/connected and shorted. I re-wired the neutral harness and checked the remaining harness to find they were the same. I re-wired the harness and tested the unit and it is operating as designed with no error codes. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to test unit for water reservoir freezing. Upon arrival dispenser worked properly and line was not frozen. Applied permagum (212643) to water line to mitigate freezing and replaced thermistor (WPW10384183) and control (W11546690) as precautionary. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for console not working properly, tested unit found UI corroded causing console to be unresponsive, replaced console and tested, unit is now running as designed, no leaks detected job complete, installed W11622500"

"WRT518SZFM00 Arrived to inspect cooling issue. I found the low side in 20 of vacuum and the high was just under 100psi. Inspection reveled three separate ruptures of the pre-cooler tube for the condensate pan, at the condenser. I ordered the tubing, which has now been replaced with a single piece pre-cooler/condenser assembly and we will return to install the part and complete the service. The evaporator had no signs of dye or failure. Office to contact the customer to arrange return service and no water connections to unit. Please allow two hours for full copper, sealed system service. ; ordrng 1 W11577970 (Condenser) and 1 2HoursSealedSystem (Full Copper)"

"Arrived on site for a washing machine that is making a grinding noise at the end of the spin cycle. Inspected unit and work area. I tested the unit in diagnostics and confirmed a grinding noise when the basket was trying to slow down. I checked underneath the washer and found the cam stripping on itself. I checked the shifter and found the shifter was properly shifting it between agitation and spin, but found that the gear case had dropped, causing the issue. I replaced the gear case and cam and tested the unit. I found the unit working and operating as designed. Call complete. W10721967 and W11449840."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rollers, idler, pulley, belt, and drum. I reassembled the unit and tested it. I still found a slight noise coming from the dryer when an operation. I called whirlpool techline and spoke to Chris SR# 7739370225. He was listening to the dryer run during operation. He advised that because there are no signs of wear anywhere within the cabinet or front or rear bulkheads, and all repairs that have been done already, he would not recommend any further repairs at this time. He stated that the machine sounded like many other dryers that he has worked on in the past, and that it was within the range of sounds that can come from a dryer. He advised to make no and to tell the customer that the unit is working and operating as designed and will not affect the functionality of the unit. Call complete. W10545923 and 4392065."

"Arrived on site for a washing machine that is not starting a cycle. Inspected unit and work area. I tested the unit and found the unit buzz but not actually spin the basket, indicating a failed capacitor. I replaced the capacitor and tested the unit. I found the unit working and operating as designed. Call complete. W11395618."

"Arrived on site for washer needing timer and rebuild completion. On arrival installed wp63292, 285811, and wp8541939. Tested unit and found no leaks and washer working as designed. Call complete"

Arrived on site for range not heating in oven. On arrival found both oven sparkers wouldnt turn on and traced issue to dsi spark module not sending prowler to sparks. Replaced board w11162730 and tested unit. Found no leaks and oven working as designed. Call complete

Arrived on site for dryer not turning on. On arrival found ACU and terminal functional but ui had a burn mark and was damaged. Replaced ui console w11583885. Tested unit and found dryer working as designed. Call complete

"Arrived on site for refrigerator ice maker fill line cracked and leaking. On arrival found cause of failure is valve leaking into icemaker, freezing up and breaking line. Ordering W11043013 valve, w11415785 tube and rescheduled customer for 07/10/24 to complete repairs.; ordrng 1 W11043013 (Valve)"

Arrived on site for refrigerator needing fill lines wpw10279882 & wpw10279884. On arrival installed parts. Tested unit and found no leaks. Informed customer to give unit 24 hrs to fill ice bin. Call complete

New motor broken. Reordering and reschedule for 7/10; ordrng 1 W11680075 (Motor)

"On arrival verified complaint of unit tripping board. Replaced heater and control per previous diag. Ran cycle and unit heated up correctly. Shut unit down and when restarting cycle to show customer failure happened again. Motor also seemed to stutter this time, ordering motor. Previous diag with air only had motor working just fine, Resch for ; ordrng 1 W11126010 (Motor)"

"Arrived on site to test unit for no power, tested unit found unit not receiving voltage, inspected breaker and found it tripped, customer was not aware of the location of breaker, all functions returned to normal, ran unit for 10 minutes and could not get the breaker to trip, advised customer that if unit start to trip breaker more frequently then the breaker will need to get replaced, unit is running as designed job complete no parts installed"

"Arrived on site for water on top shelf. Traced leak from left side return vent,removed cover found no leaks in freezer compartment drain cleared reinstalled evap cover,added adhesive to gaps between liner and cabinet checked door seals good."

Arrived on site for dryer running one load completed then tripping breaker on next load .ran diagnostics no error codes . Ran temp and air flow tests . Found some air flow restriction . Control may have had some condensation on it . Replaced control W11728016. Advised customer to have vents checked . No lint build up at time of service . Job complete

"Arrived on site to test unit for F9E1 error code. Removed drain pump connector and activated drain pump to check voltage, pump is not receiving any voltage. Ohmd back into the pump, got an initial reading of 20ohms. All signs indicate drain pump has a broken wire causing it to not engage. Replaced main harness (W11590868) and control (W11543994). Entered diagnostics and activated drain pump, pump activated for a split second then the console went black and all power ceased. Drain pump shorted the control. Replaced drain pump (W11399437). Inspected old pump and found a hairline crack in the wet side, when water was reintroduced into that crack the pump shorted all the way up to the control. Will need to order a new control for return visit. Ordering part, rescheduled for 07/08.; ordrng 1 W11543994 (Control)"

"Arrived on site to test unit for not cooling. Customer stated FC is cooling okay but the RC is not. Exposed evaporator and found an irregular frost pattern. Inspected evaporator fan and found it was cockeyed causing the fan blade to hit the jam and not allowing it to work properly. As precautionary replaced evaporator fan motor (WP2315539) and thermistor (WPW10384183). Fan now engaged properly and is pushing air into the RC. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site ,replaced top . No other issues found . No lint build up. Job complete"

"Arrived on site for dryer not heating, on arrival found thermal cutoff LA-1044 broken. Found coil not grounded but found element coil LA-1053 was about to ground out due to sagging. Replaced both parts and tested unit. Found dryer working as designed. Call complete"

"JBRFR30IGX00 Arroved to inspect no lights. I found the issue was no power and after inspecting the breakers, I found the one for the unit was tripped, but only partially and required resetting. The unit resumed operation and I provided instruction. I advised on usage and purged air from the water supply. The customer will flush with a gallon container. Operational test good leaks observed during service."

"KRFC704FPS04 Arrived to inspect cooling issue. I found the FC with multiple frozen items and the RC at 72 degrees. Test mode 40 showed the three-way valve appearing to be operable, but thermography reveled the RC section never had refrigerant flowing when it was supposed to open in mode 4. Removing the extension wire from the valve assembly caused it to operate and I was able to verify refrigerant flow in step 4 via thermography. All other steps remained as expected. Thermistor testing appeared to match the readings within the two chambers and specifically, the RC was at within two degrees of measured. I tested the system a second time after removing the cable and it worked as designed. The customer will contact us the following day and advise if the cooling normalized. I will reschedule for a tentative date and find if the harness may still be deleted. No leaks observed during service. ; O-emld tckt"

Customer does not want service at this time for the washer

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer explained that the unit does make ice but that the unit makes very minimal amounts of ice. She stated that she was only able to get half of a sheet of ice from each harvest. I found the unit in the middle of an icemaking cycle and found no water in the water reservoir when the unit was trying to recirculate the water. I turned the unit off and ran into into a diagnostic mode. During the fill portion of the cycle, I found water barely trickling into the reservoir. I removed the filter and found an immediate change in water pressure coming into the water reservoir. The customer asked if the filters were only supposed to last two months. I did explain that it depended on several factors, including use and how hard the water supply was. The customer explained that they do have hard water. We went ahead and replaced the filter with another one the customer had bought. I found the new water filter allowed the unit to fill and operate as designed. I did explain to the customer that the filter is the issue and that when this happens, they will need to change their water filter to see if the water filter is the issue. The unit is working and operating as designed. Call complete. No parts were installed."

WDT730PAHZ0 Arrived to inspect non-operation. The customer had something come up and the service call could not be completed. I rescheduled the customer and we will return to complete service at that time. No leaks observed during service. Power to unit unplugged.; schdld next appmnt for 7/16 TUE !

"WCGK5036PS00 Arrived to inspect gas leak. The flare adapter for the supply line had possibly been overtightened during installation within the regulator and the regulator casting failed. I removed and replaced the regulator, applying gas approved sealant. Testing all affected joints, all the way around with leak test solution showed all connections were leak free. Operational test good."

"Tapped flat. Cut out factory swedge WRS588FIHZ06 Arrived to install previously ordered parts. I verified the noise and then evacuated the system. I found minimal charge and inspected. The factory high side connector appeared to have been leaking and I removed and repaired the connection. I removed and replaced the compressor, dye drier and service port and vacuumed. The system held and I charged with the MFG calculated refrigerant charge. The unit started cooling and there were no leaks observed during service."

"Arrived on site to test unit for melting sealant, tested unit found silicone around glass top extremely rough, replaced cooktop and tested, unit is now functioning as designed, job complete installed W11175876"

"Arrived on site to inspect unit for ice clumpin in bin. Upon closer inspection found extension tube had fallen off fill hose in fc cavity. Extension used was to short used extension brought with me, tested unit, water is now filling in desired location. No leaks present at this time. Job complete."

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit with no power. Checked the breaker and found it tripped. I left the power off and gained access to the power cord and disconnected the ground wire from the unit to bypass the ground in order to test the unit and cycled power to the unit. Tested the unit in Bake at 500 degrees to allow the unit to complete a proper burnout to remove the moisture in the elements. Once the unit reach 500 degrees preheat, I cycled power and re-attached the ground wire to the chassis and cycled power and allowed the unit to cool to approximately 350 degrees. Retested the unit on Bake at 500 degrees and the unit operated as designed. Job completed. No parts installed."

Arrived on site for refrigerator LEDs not working. Found freezer led also out. Replaced led modules. Verified operation. Call complete.

"Arrived on site. Found a defective freezer led module,per service pointer removed all led modules installed updated led modules all leds working as designed. Autho S191AQ used W11683244; used 1 W11683244 ( Led kit) from stock"

Arrived on site to test unit for interior light oven not working. Test unit and found bad light bulb. Replaced light bulb test unit and unit test good job complete. WPW10571723

Arrived on site to test unit and no answer at the door or phone. Called office and spoke with Callie and no answer for her either. Waited 10 minutes and no answer. Office to reschedule ; O-emld tckt

Arrived on site to test unit for console not responding and not showing correct display. Replaced bad console and ui board test unit and unit test good job complete. W11632709. W11413963

Arrived on site to test unit for fan to slow. Test unit and found and cooling fan. Replaced cooling fan test unit by heating to 350? and unit pre heated correctly. Right before I turned the oven off the unit gave an error code of internal board error. Will need to reschedule due to oven hot to replace control board. ; schdld next appmnt for 7/9 TUE !

"Arrived on site at apt 4057 for a noisy refrigerator. Ran test on all components. Compressor and condenser fan sound normal. Icemaker normal. Evaporator,fan normal, diffuser normal. Unable to verify any noise. Found refrigerator side door damaged. Office will call to schedule. ; ordrng 1 LW10912313 (Door)"

"Arrived on site for loud noise. Removed evaporator compressor cover found condenser coils vibrating due to zip tie connection from manufacture,removed zip tie,added sound pad,adjusted tubing noise no longer present. Used w11113654"

Arrived on site for refrigerator leaking water from freezer. On arrival found clogged drain line near drip pan and removed clog and found leak had stopped. Call complete

"Arrived on site for washer not staying balanced. On arrival found hub retainer broken and hub loose. Found gearcase leaking oil and suspension rods failing in the front. Replaced W10721967 cam, w11454734 gearcase, w11130362 suspension, and hub w10528947. Tested unit and found no leaks and washer working as designed. Call complete"

"Arrived onsite to replace previously diagnosed parts. I noticed the rotor to be the issue making noise. The plastic moldings around the magnets were over poured causing the rubbing noise. I replaced the rotor and the bolt. I tested the machine and found the machine to be filling to normal level. I explained to the office that when clothes are in these new machines, you will not see water in the machine. If you do it is a very small puddle at the back on the bottom as clothes are tumbling. At this time all is working as designed. There are no stored error codes. No water leaks present at the time of service. Call complete. INSTALLED W11314361 ROTOR AND W11557803 ROTOR SCREW."

Arrived on site for refrigerator needing fill tube heater. On arrival installed heater w11087201. Tested unit and found no leaks. Informed customer to give 7nit 24 hrs to fill bucket. Call complete

"Arrived onsite for IM with melting ice. On inspection found the ice above the thermistor and producing another slap of ice. Informed the customer that the ice that is wet is because the slap is released from the plate with heat, then the ice slab goes onto the cutting grid that use heat to cut it and the IM is not refrigerated to keep the ice frozen. The customer understands now why the ice looks wet and not like the ice in his refrigerator. Ordered a new thermistor for the unit. ; ordrng 1 WPW10511923 (Thermistor)"

Arrived onsite for unit getting hot. On inspection found that the water was coming in slowly. On further inspection found the condenser was clogged up. I cleaned the condenser and installed the new valve on the IM. The IM is operating as designed and no water leaks detected during service. W10897719

Arrived onsite for a refrigerator to replace a damaged RC door. I replaced the door and plugs. Call complete.

Arrived onsite to replace inlet valve. On arrival inspected and found inlet valve weeping as suspected. Replaced valve and tested. During testing found small leak at pea trap under sing. Appears joint connection loose took pic. Notified customer to monitor and left a bowl underneath as precaution. Unit is functioning properly. Job complete. Used w11434044

"On arrival verified complaint of tripping breaker, verified voltage and polarity. Ran component activation on bake the. Broil to heat up and cook off moisture. Then ran bake cycle to 400. Unit reached temp. Ran cycle for 10 min then advised customer to run cycle for 30 - 45 min. Unit is working at this time. Job complete."

"On arrival verified complaint of missing element LF. Replaced element, harness, and inf switch for missing element and harness and switch were damaged from arc when unit was tested with no element by installers. Unit is now working correctly job complete. Installed w11190446, w11129442, w10823720"

"On arrival verified complaint of not completing cycles. Customer states unit is now working. Ran error codes and found none, ran diag check and all components activate correctly. No abnormal sounds or shaking. Visual inspection of GC area shows no issues. Job complete no parts installed no leaks detected during service."

Arrived onsite for previously diagnosed parts. Installed the UI on to the oven and tested nit to 350?. The oven is operating as designed from the factory. W11600633

"Arrived on site to test unit for little to no ice production. Found evap thermistor was hanging and not connected to evap. Secured thermistor and allowed unit to make 2 sheets of ice. Ice sheets were not whole or formed properly and took different times. Recommend compressor replacement, also recommend both pumps, harness, control, transformer, grid cutter and pump tube. Needing 3hrs on return visit. Schedule for 08/08 per customer request. ; ordrng 1 W10919199 (Grid cutter) and 1 WPW10485951 (Transformer) and 1 W11034363 (Control) and 1 W10863947 (Tube)"

"Arrived on site to diagnose microwave with light staying on. Examined unit and checked bulb. Verified light is on because an LED replacement bulb was used. I tested a normal bulb and it worked properly. Advised builder to put a regular filament bulb in, and not to use LED. Repair completed."

"Arrived onsite for unit having defrost issues. On arrival unit was not manually thawed, only unit for customer. Also found unit not leveled. Customer stated someone came by to inspect unit and un leveled it to roll partially out and was left that way. Customer could not recall who. Attempted to thaw and found steamer failed. Need to return. Set to return Friday the 5th, confirmed with office. Tech May need additional time to thaw unit ; schdld next appmnt for 7/5 FRI !"

Unit 2408. Arrived onsite for unit making noise. Tested and found drum out of round. Sent video to service management and confirmed. Ordering drum and returning with repair kit. Office to reschedule. No parts installed ; ordrng 1 W10508188 (Drum)

"Arrived on site to inspect to inspect range not heating. Upon further inspection found unit was tripping breaker mid way through preheat cycle. Ran broil and tripped, ran bake and tripped. Unit reached about 280 degrees before shutdown. Noticed that unit is not on a dedicated circuit, shared line with vent hood. Notified customer that unit should be on its own breaker and also possible the gfci breaker is causing intermittency. Customer will contact builder to have unit on dedicated line and breaker replaced. If symptoms persist after changes are made customer will contact us back. No parts replaced"

Arrived onsite for a range to replace dented side panels. I replaced both side panels due to damage. Call complete.

"Arrived on site to diagnose washer that was making grinding noise when in use. Tested unit and was not able to duplicate on an empty load. I did notice the cold valve is screaming when filling and there is no debris on the filter. When I checked the suspension I found it completely wore out and extremely springy, which may be causing loads to touch the ground. I also noticed the level was off in the front, and the feet were completely moved in. Adjusted to move the unit off the ground and advised customer to run loads till we return and confirm if the noise is gone. Suspension / valve will still need replacement. Office to schedule. ; ordrng 1 W11400156 (Suspension) and 1 W11165546 (Valve)"

"Arrived on site for defective door,wrong door shipped will get new door ; O-emld tckt"

"Arrived on site for leaking water at bottom of refrigerator when water is dispensed. Upon arrival, test unit and confirmed issue. Found waterline not secured to connector under refrigerator. Secured water line and test unit. Unit is operating as designed. No leaks present. Job complete. No parts needed"

"Arrived on site for door falls rapidly when opening door. Upon arrival, inspected unit and confirmed issue. Customer handed me spring that has fallen off. Replaced both left and right door hinges W11712996 and W11712995. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for leaking water from the back of unit. Upon arriving,ran diagnostics and got error code F0-E2 oversuds, F5-E2 lock failure, F5-E3 unlock failure. Customer states that the issue happened when trying a new detergent. Test unit by running a normal cycle. Lock operates correctly. Unit then begins. Unit is operating correctly. Instructed customer on amount of detergent to be used. No leaks present at this time"

"Arrived on site to test unit for not completing cycle, customer stated that unit had some issues on delicate cycle but now is running and has been for the last 4-5 washes, tested unit found unit is running as designed, advised customer to monitor if issues return then they will call us back, no leaks detected job complete"

Arrived on site to inspect Refrigerator freezer door not closing/opening properly. Upon further inspection found customer complaint was that the door would get off track if pulled from the left side of the handle. Notified customer to insure door was opened and closed properly from center. Pulling from only left or right side could cause uneven ware on rails and prevent door from closing properly over time. Replaced slides for customer. Unit is functioning properly. Job complete . Used w11658403

"Arrived on site to replace previously diagnosed tub and sump assembly, replaced and tested unit is running as designed, but noticed excessive amount of suds, customer does not have a water softener and is using pods, advised customer to monitor and if suds is still an issue and a couple of empty washes advised customer to use liquid detergents, start with 1 tablespoon and increase if necessary, at this time no leaks detected job complete installed W11416362, W11409866"

WEE515S0LS2 Arrived on site for unit powering off. Proceeded to test unit on Broil at 500 degrees. Left it running for 30 minutes without breaker tripping. Proceeded to transition to Bake at 500 degrees for 30 minutes and still no issues. Factory coating on bake and broil elements have been burned off. Unit is functioning as designed. No parts replaced.

Arrived onsite and installed new door and found big scar in the door skin steel. Ordering another skin to resolve cosmetic issues.; ordrng 1 W11600238 (Door skin)

Arrived onsite and found unit operating with failed damper control and sticking bin. Replaced damper and bin. Unit is now operating as designed. All checks good. Advised customer on repair. Unit is now operating as designed.

"Arrived on site for a wash machine that wont start a cycle. Inspected unit and work area. I ran the unit into diagnostics and found an F2 E1 (Stuck key) error code. I tested the unit several times and found the unit starting and operating as designed. I ran the unit through an auto test and found all portions of the wash machine working properly. The customer came out of the house into the garage and explained that the unit would not start a cycle several times. She advised that she contacted customer service and that they could not help her as well. I asked the customer to show me how she was starting the cycle and the customer was holding the power button to try to start the cycle. I explained to the customer that they will need to press the start button and hold it until all the bars go across for the unit to start and work properly. The customer tried it again and went back to the power button. After showing her how to start the cycle, she was able to start a load of towels and the unit filled and agitated as designed. The end is working an operating as designed. Call complete. No parts were installed."

Arrived onsite and found unit operating with failed touch response. Advised customer on findings and gained access and found moisture corrosion in a few contacts. Cleaned console board electronic contacts to repair All checks good. Unit is now operating properly. Advised customer on major duct restriction and advised customer having the unit duct cleaned. No parts used.

"Ive been on site to install previously diagnosed parts. Inspected unit and work area. I attempted to insert the field trip extension and found that the filter extension would not go past the freezer liner due to the size of the extension. I tried adjusting the filter to compensate, but was unable to. I reassembled the unit and found that from the fill tube even with the extension attached. I called whirlpool techline and spoke to Justin SR# 7739391124. He stated that if there were still leaking happening from the fill tube, there would be a crack in the fill tube, and that he had no further repairs to recommend to fix this issue. He advised that this unit would be sent to review and to let the customer know that whirlpool would be in contact with them or myself depending on the next steps. Call complete. WP2174755."

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer had the unit defrosted and doors opened upon arrival for the previous technicians request. I cant access to the evaporator area and found the evaporator fan running and the defrost heater showing 91.9 ohms of resistance from the freezer molex connector, indicating a good heating circuit. I checked the evaporator thermistor and found it reading 4.45 kg ohms of resistance indicating that the temperature was at 57?F, when the was at room temperature. Ordering the evaporator thermistor and will return with the remaining parts. I rescheduled the customer to 7/9. No parts were installed.; ordrng 1 WPW10384183 (Evaporator thermistor)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I went ahead and replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11087376

"Arrived on site to inspect refrigerator ice maker working intermittently. Upon further inspection, ran diagnostics on ice maker and found that the ice maker is not functioning correctly. The ice maker is intermittently calling/not calling for water, telling me that the contacts are bad. Replaced ice maker and retested ice maker and unit is functioning as designed. No water leaks observed at time of service, job complete. W11626124"

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced the drum seal, rollers, idler pulley, belt, element, and thermal fuse and tested the unit. I found the unit working and operating as designed. Call complete. 4392065, WP3392519, 279838, and W10612022."

Arrived on site to replaced sump and motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived on site to inspect dishwasher rack not functioning correctly. Upon further inspection I found that the mounting hardware was not installed properly. I adjusted the mounting hardware and made sure the unit was secure. Tested unit and unit is working as designed. No water leaks observed during service, job complete."

Arrived on site to test unit for unit not washing. Test unit and found unit filling with water and control board working but wash motor not coming on. Replaced sump and motor test unit and unit test good no leaks present job complete. W11025157

Arrived on site to inspect unit for not covering clothes with water and not dissolving soap. Placed unit into diagnostic cycle. Confirmed valve opening and closing. Inspected valves found no debris or contaminants. Informed customer the new he units use between 9-17 gallons which is 1/3 of the basket on the high side and will not cover clothes if clothes are half way up basket. Job complete. NO PARTS USED.

WEE515S0LS2 Arrived on site for unit powering off. Proceeded to test unit on Broil at 500 degrees. Left it running for 30 minutes without breaker tripping. Proceeded to transition to Bake at 500 degrees for 30 minutes and still no issues. Factory coating on bake and broil elements have been burned off. Unit is functioning as designed. No parts replaced.

"Arrived on site to replace basket diagnosed on previous trip. Replaced basket, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11513243"

"Arrived on site to inspect unit for not having power. Upon closer inspection found breaker tripped, flipped breaker, tested unit unit is running as intended. Informed customer of gfci breakers and how they can begin nuisance tripping and to keep an eye on if it begins tripping more frequently. Job complete. NO PARTS USED"

"Arrived on site to inspect unit for not having power. Upon closer inspection found no power at wall. Found breaker box outside was tripped. Flipped breaker, tested unit, unit is running as designed. Informed customer of gfci breakers and how they can become problematic and trip more often after tripping once and to keep an eye on breaker if another issue arises. Job complete. NO PARTS USED"