We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Luling, TX 78648
Andrew
Job Details: 08/25/2023
"Arrived on site to test unit for FC for popping open and staying open when RC door is shut. Found drain tube was not installed properly due to piece of foam causing obstruction. Also found gap between liner and cabinet was excessive around entire unit. Filled gaps with silicone and secured drain tube. FC door now slightly opening but shutting(only when RC door is pushed closed. With hand in RC door and pushing while holding, FC Door stays in place. Advised customer that is how unit is designed and now working properly. Not connected to water. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Luling, TX 78648
Andrew
Job Details: 08/25/2023
Arrived on site and replaced previously diagnosed FC door. Unit now working as designed. No leaks detected. Job complete .
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near San Marcos, TX 78666
Andrey
Job Details: 08/25/2023
"Arrived on site to test unit for knocking noise, tested unit found noise coming from the slider knocking against gear case intermittently, rotor catching on the motor with some scrapping visible, replaced slider,rotor and clutch but noise is still present, gear case has no excessive shaft movement and is not leaking any oil, will need to replace control on return visit to fix issue, ordering parts office to reschedule ; ordrng 1 W11624943 (Control)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Andrey
Job Details: 08/25/2023
"Arrived on site to test unit for not washing dishes properly, tested unit found wash motor engaging but spray arms are not spinning, inspected spray arms and found calcium buildup in spray wholes restricting proper water flow, will need to replace both spray arms, ordering parts rescheduled for 8/31; ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10498900 (Upper spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
Gerry C
Job Details: 08/25/2023
"WRS325SDHW08 Arrived to inspect temperature issues. The FC was at 0? and the RC was 35?. Discussion with the customer revealed they have seen frost on the inner walls of the FC and food loss in the lower part of the RC. Inspection revealed two separate issues, the first being the RC drawers were extremely difficult to close and there was a large amount of plastic fouling along the drawers, rails and liner moldings. Secondly, the FC door gasket was not correctly installed during manufacturing and an area approximately 16 long, at the lower 1/3 of the mullion side of the door was not bonded behind the door liner, at all. I corrected the drawer issue and then temporarily pressed the gasket in place, until the replacement arrives. The liner required sealing around both doors and lower door corners. The chassis was not aligned, causing over 1/4 of difference between the door panels at the top of the unit. Office to order door gasket. No further temperature testing may be accurately performed until the replacement of the FC gasket. No leaks observed during service. ; ordrng 1 2159074 (FC Gasket, WT)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Lockhart, TX 78644
Andrew
Job Details: 08/25/2023
"Arrived on site to test unit for leaking from left side. Found error f10e2. Completed diagnostics with no issues. Found trail of water working to bottom left side of door from door gasket. Recommend replacing door gasket, vent, vent gasket and deflector. Office to reschedule. ; ordrng 1 W11414078 (Door gasket) and 1 W11649995 (Vent)"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Austin, TX 78748
Scott
Job Details: 08/25/2023
"Arrived on site for range having a smell of gas and not correct oven temps , too low at times . Ran diagnostics no errors . All connections tested ,no leaks detected. Ran temp checks. Found oven sometimes taking multiple tries to ignite . Temps were under . Adjusted calibration, still coming in low . Ordering igniter ,probe and control. Call to set return ; ordrng 1 WPW10324262 (Igniter) and 1 W10833885 (Probe) and 1 W11564648 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Kingsland, TX 78639
Maurice R
Job Details: 08/25/2023
"Arrived onsite for icemaker not working. On inspection there was no ice in bin, pulled it. I put the icemaker into test mode and noth happened. I informed a new icemaker, put it in test mode and it working as designed. No water detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Jarrell, TX 76537
Lou
Job Details: 08/25/2023
"Arrived on site to inspect range cooktop damage. Upon further inspection, I found the glass cooktop broken in several places. The main damage was in the center front and the glass spider webbed over to the front left burner area (photos). I removed and replaced the cooktop and tested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Austin, TX 78754
Vincent
Job Details: 08/25/2023
Arrived on site to install basket and also suspension. Removed old parts and installed the new ones. I was unable to test due to unit not being installed. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Matthew
Job Details: 08/25/2023
"Arrived onsite to replace faulty left rear igniter. Replaced igniter and tested. Found igniter not functioning. Ordering Spark module, switch harness and wiring harness. Need a parts research on spark module. Office to reschedule.; ordrng 1 W11241684 (Switch harness) and 1 7431P05360 (Spark module) and 1 W10408058 (Spark harness) and 1 Partsresearch (Spark module)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Round Rock, TX 78665
Vincent
Job Details: 08/25/2023
Arrived on site for refrigerator with icemaker problems. Inspected unit and work area. Found a bad icemaker not harvesting properly. Replaced icemaker and tested. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Temple, TX 76502
Gerry C
Job Details: 08/25/2023
WZF34X20DW05 Arrived to inspect shelf issue. I found the shelves did fit into their respective brackets and advised customer on position. The unit was operating as designed and had no water connections to it. I sealed the chassis around the door opening with MFG approved sealant.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Canyon Lake, TX 78130
Andrey
Job Details: 08/25/2023
"Arrived on site to test unit for loud noise when fan running, tested unit found broken fan blades, replaced fan motor and tested unit is now running as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Lorena, TX 76655
Tyler
Job Details: 08/25/2023
"Arrived on site for refrigerator popping when rc door was open/shut, and doors not lvl. Upon arrival confirmed failure and reported findings to techline Sr#7737185130. Replace cam and hinge and tested doors after lvl inf unit. Found washer working as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model JJW2830LL00
Near Austin, TX 78738
Joe Z
Job Details: 08/25/2023
"Arrived on site for F6-E6, upon arrival, test unit and get F6-E6 upper oven appliance manager lost communication and F6-E9 lower oven lost communication. Also found both top and bottom oven lights do not turn on. Contacted techline for assistance. Tech mentioned that if voltage to controls is correct to replace controls. Tech gave SR# 7737184104. Confirm L1-N and L2-N are 120 and L1-L2 is 240. Ordering control and returning with prescreened control and console. Office to reschedule ; ordrng 1 W11448962 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78717
Paul
Job Details: 08/25/2023
Arrived onsite for a refrigerator not cooling correctly and not making ice properly. I found the FC at 31 degrees. I found the unit working as designed. I found frost and frozen water droplets on the evaporator cover and on the top of the FC liner. I found the FC door not closing correctly and gapping across the top and right side. I found an ice cube had stuck to the back of the liner not allowing the door to close correctly. I removed the ice cube and the rest of the loose cubes laying in the bottom of the FC. I ran a forced defrost and the bimetal opened in just a few minutes. I tested the unit and found the temps dropping and the unit is working as designed. I explained to the customer that the unit should start making ice again once the temp gets down to harvest temperature. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Waco, TX 76708
Tyler
Job Details: 08/25/2023
"Arrived on site for dishwasher upper rack with broken wheels and not staying mounted in place. Upon arrival confirmed failure and replaced rack mounts, found rack hold in place as designed. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 08/25/2023
"Arrived onsite for ice machine not producing ice. On inspection found no water to the ice plate. When I heard the recirculating pump,turn and no water was coming out. I pulled the filter out and the water started to,flow. I turn the unit off let it sit for a few minutes and restarted the unit. This time the water started to flow immediately. I watched it until it had a full sheet started on the ice plate. I called and informed the customer that I pulled the filter out of the system to make it work. No water detected during service."
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Austin, TX 78754
Vincent
Job Details: 08/25/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator not cooling properly. Inspected and found. Frost build up in the evaporator cover. Tested the heater and found it not operating. Gained access to the control and tested the voltage and had 120v from control. Heater showed to be open or disconnected. Im ordering new heater and have the customer defrost the refrigerator. No leaks where observed during service.; schdld next appmnt for 9/5 TUE !"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 08/25/2023
"Arrived onsite for RC not cooling. On inspection the FC door was having a hard time closing the last 3 inches. Couple of times when shutting it the door stopped a 1/4 away from the refrigerator. Left a air gap where I see frost. I greased up the rails and the door is shutting now. I gain access to the rc evap and the seal on the cover was torn up replaced the evap cover and replaced the control board. The unit the whole I was working on the rc. The fc never turn off, called and talked with Gerry and he said that on that unit it has to satisfy the fc before the rc gets any cooling. I informed the customer to keep I on the rc to see if it cools down if not the 3 way might be bad if it not switching to the rc. No water leaks detected during service."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Clifton, TX 76634
Jonathan M
Job Details: 08/25/2023
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the freezer works just fine and that the refrigerator does get down to proper temperatures but that he is noticing refrigerator temperature is seemingly fluctuate between the 30s and the low 50s. Found no evidence of a defrost issue in the freezer section and found the refrigerator at 43?F. I did explain to the customer that because the unit is in the garage and the ambient temperatures around the unit are over 100? for a majority part of the day that he will have issues with temperature fluctuations in his fridge due to the unit in ability to remove the heat away from the condenser and refrigerant. I explained that over 90?F, the unit will not cool as adequately as it would be in a I explained this will be a seasonal issue, unless if he moves the unit inside, but that as it stands, the unit is working and operating as designed. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE00
Near Georgetown, TX 78628
Kimo
Job Details: 08/25/2023
Arrived onsite to install previously ordered part. Upon arrival I installed the new door skin and tested that the door was operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78735
Luis
Job Details: 08/25/2023
"Arrived on site for temp concerns. Per customer fresh food temp raised to over 40 and stayed there for 1-2 days,at time of visit unit cooling correctly,ran diagnostics thermistors passed,fan motor powered on and good air flow entering fresh food section,in diagnostics changed defrost setting to basic to allow defrost every 8 hrs of compressor run time."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Austin, TX 78724
Matthew
Job Details: 08/25/2023
Arrived onsite for safety concerns while using oven function. Upon arrival inspected unit. Customer stated while using oven she heard a pop and hissing sound. Tested unit and could not duplicate any issue. Unit preheated and cycled properly with no issues. Documented with safety team. Provided SR#7737136134
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Andice, TX 78628
Maurice R
Job Details: 08/25/2023
"Arrived onsite for icemaker not working. On inspection found that the refrigerator is new, pulled the ice bin out and found the unit in the off position. Turn the icemaker on and ran a self test. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Killeen, TX 76542
David Z
Job Details: 08/25/2023
Arrived on site to replace interlock and fuse to resolve microwave not running. Replaced fuse and j Turlock assembly. Tested unit and verified proper function without any other failures. Repair completed.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505EPA0
Near Austin, TX 78738
Joe Z
Job Details: 08/25/2023
Arrived on site to install preordered part. Replaced motor W10439651. Test unit and is operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ2
Near Belton, TX 76513
Gerry C
Job Details: 08/25/2023
"MDB9959SKZ2 Arrived to inspect leak. I found the source of the leak was at the left side, behind the hinge towards the front of the unit, at the lower tub to side wall seam. It appeared to be a failed rolled joint from manufacturing, or had been damaged during shipping, as there were no visible contact points or anything indicating impact. The customer is going to contact the vender for replacement, but if denied, the unit will require the tub assembly W11409866. No leaks fro the water supply observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR306ESS05
Near Austin, TX 78746
Wesley
Job Details: 08/25/2023
"Arrived onsite and installed the gasket, but door liner is falling apart and gasket does no seals right without tearing. Ordering replacement door to fulfill techline repair requirement. Customer reporting poor cooling and observing ongoing condensation. Seal seemed to be quite good upon arrival leading me to believe there is some other cause of the condensation such as poor liner insulation. Ordering door. ; ordrng 1 W10782343 (Door)"
We serviced a
MAYTAG WASHER
Model WFW6620HW0
Near Bellmead, TX 76705
Tyler
Job Details: 08/25/2023
Arrived on site for washer needing previously diagnosed ui control. Upon arrival reconfirmed failure and installed ui control reassembled and tested washer. Found unit working as designed in normal wash cycle without leaks. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Austin, TX 78737
Scott
Job Details: 08/25/2023
"Arrived on site for oven not shutting off . Customer had found oven been running all night . Could shut off bye control. Had to reset breakers to get it to shut off . Unit was difficult to get into diagnostics, no error codes . Called tech line , recommended replacing UI console ,app management control and foil taping vent gaps Sr 7737183517. Called safety and documented findings and recommendations of tech line . Got P&L W18csx0apl2Replaced parts and talked any gaps . Ran diagnostics all checked normal. Advised customer he will need to set up WiFi again on oven . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lampasas, TX 76550
David Z
Job Details: 08/25/2023
Arrived on site to diagnose dishwasher with top rack issues. Found the connector for the top rack spray arms had come out. I was able to reconnect it and snap it in. Verified proper function. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Andice, TX 78628
Kimo
Job Details: 08/25/2023
Arrived onsite for a refrigerator with frosted build up in the fc in the upper left front corner of the cabinet. Upon inspection I found that the I was caused by the door gasket not sealing properly to the chassis. I replace the gasket and found that the new gasket allowed the unit to seal properly
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near New Braunfels, TX 78130
Andrey
Job Details: 08/25/2023
"Arrived on site to test unit for unit not operating properly, tested unit found unit found it turning power off and on, continuous loop, unit is receiving proper voltage and did not find any loose connections will need to replace console and control, ordering parts, office to reschedule ; ordrng 1 W11600321 (Console) and 1 W11261167 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Buda, TX 78640
Leonardo
Job Details: 08/25/2023
Arrived on site to test unit for heat escaping from oven door. Found broken oven door gasket. Replaced gasket test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Iredell, TX 76649
Jonathan M
Job Details: 08/25/2023
Arrived on site to install previously diagnose to park. Inspected unit and work area. Replaced the user interface and tested the unit. I found the unit working in operating for diagnostics with all tasks passing. I ran the unit through a normal icemaking cycle and the unit began to work and operate as designed going through the first cycle. I advise the customer to call me back after two hours to determine if the unit was continuing to run. hours later and the customer advised that the unit was still making ice and was still continuing to run. I advise the customer to call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78736
Scott
Job Details: 08/25/2023
Arrived on site for washer not going into wash cycle . Ran diagnostics and found weak capacitor. Replaced cap and reran diagnostics. All checked normal. No water leaks detected at this time job complete
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Dripping Springs, TX 78620
Scott
Job Details: 08/25/2023
"Arrived on site for dryer not starting . Getting correct voltage . Element ,door switch, fuse and thermostats all checked good . Found cam on timer in coin box failed . Ordering timer and coin chute if needed . No lint build up found . Call to set return . Try to make first of day . Unit is in a shed ; ordrng 1 W10521398 (Timer) and 1 8576631 (Coin chute)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Clifton, TX 76634
Jonathan M
Job Details: 08/25/2023
"Ive been on site for a refrigerator that is condensating on the Mullins. Inspected unit and work area. The customer advised that all three of the center millions on in between all of the refrigerator, deli, and freezer doors are all sweating. Did confirm the customers complaint and checked the door Moen and center Millie in between the refrigerator and deli drawers. Checked all connections and found connections were good. checked temperature between the freezer in deli drawer million and found the outer edges registering 67.8?F and center of the mullion showing 51.2?F. I unplugged the condenser fan for 10 minutes. I called Whirlpool Techline and spoke to Chris SR# 7737179869. He had me take temperatures again across that freezer top side Molean and I found the outer edges registering 74.6?F and the center of the mullion registering 51.4?F to 53?F. He advised that based on these checks, the issue would be with the other loop inside of that million. He advised that, since the temperature of barely changed in the center and the sides were going up, he would be sending the unit to review and advise the customer that whirlpool will be contacting me, or the consumer based on the next steps. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Luling, TX 78648
Andrew
Job Details: 08/25/2023
Arrived on site to test unit for ice door not staying closed preventing left side door from closing. Found liner was damaged preventing ice door trim from locking into place preventing ice door from closing. Recommend LH RC door and ice door assembly. Office to reschedule. ; ordrng 1 W11594927 (Ice door assembly) and 1 W11610996 (Left RC door)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Pflugerville, TX 78660
Vincent
Job Details: 08/25/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the upper dish rack was difficult to take out. I found the retainer clip open and when the dish rack was pushed back in was not in the track. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78731
Paul
Job Details: 08/25/2023
Arrived onsite for a washer that just stays in sensing and will not start or do anything else. The customer stated that when this started it wouldnt drain or unlock and there were lights that kept flashing. I checked stored error codes and found an F9E1. The customer had removed the water from the basket so I tilted the unit back to engage the pressure switch and activate the pump. The pump didnt come on and I checked voltage at the pump. I had 18VAC across the pump but when I checked blue to ground I had 118VAC. I tested the black wire from the control to the pump and found it open. I replaced the lower harness and tested the machine. The machine is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Del Valle, TX 78617
Matthew
Job Details: 08/25/2023
Arrived onsite for unit making noise. Upon arrival put unit in diagnostics. Found no stored error codes. Ran auto test and passed but could hear noise in agitator. Found debris in between agitator. Removed debris and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Temple, TX 76504
Tyler
Job Details: 08/25/2023
Arrived on site for washer needing previously diagnosed switch. Upon arrival reconfirmed error and installed part. Found washer still showing f24 & f11 in diagnostics.replaced ACU and found washer working as designed with no leaks. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78737
Luis
Job Details: 08/25/2023
"Arrived on site. Found right side door not fully closing and popping open,removed upper cover found extension putting pressure on bracket stop,with bracket removed door closes but when opened doesnt stop,called tech support per tech support need to replace door hinge assembly. Ordering parts; ordrng 1 W11403572 (Bracket) and 1 WP2307857 (Extension) and 1 W11673500 (Hinge door) and 1 WP2316859 (Bushing)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Moody, TX 76557
Tyler
Job Details: 08/25/2023
Arrived on site for washer/dryer rebuild. upon arrival reconfirmed failure and installed parts. Reassembled and tested unit. Found washer and dryer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Luis
Job Details: 08/25/2023
Found ui missing fascia ordering fascia; ordrng 1 W11394709 (Fascia)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Whitney, TX 76692
Jonathan M
Job Details: 08/25/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and vacuum down the units -30 psi. Found pressures hold for over 15 minutes. I charge the ended up with 56 g of R600 and turn the unit on. I found the unit cooling and operating as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
Lou
Job Details: 08/25/2023
"Arrived on site to inspect range cooktop burner flames turning yellow. Upon further inspection, I tested the cooktop and found the flames with yellow/orange tips (photo). Customer advised they have a humidifier in the home and I advised that its the issue which is causing the yellow/orange flames. I provided a video for my customer to show how the humidifier causes the flames to change color and how fast it occurs. No repairs needed at this time as the unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Matthew
Job Details: 08/25/2023
Arrived onsite for damaged doors. Upon arrival inspected unit. Found that door had surface debris that could be wiped off. Instructed customer on surface cleaning and door not damaged. Doors did not need replacement. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78701
Leonardo
Job Details: 08/25/2023
Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78701
Leonardo
Job Details: 08/25/2023
Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Pflugerville, TX 78660
Vincent
Job Details: 08/25/2023
"Arrived on site for dryer, inspected unit and work area. Unit was. Damaged from delivery. Called techline and spoke Rich SR#7737184467 and said it was covered. I also spoke to my claims and MS approved to move forward with repairs. Office to order parts and reschedule for 2.5 hr repair when parts are available. ; ordrng 1 W11626083 (Rear panel) and 1 279740 (Panel) and 1 279740 (Cabinet) and 1 W11117429 (Chute) and 1 WP694089 (Wheel) and 1 WP8577230 (Housing blower) and 1 WP348780 (Motor base) and 1 WPW10121316 (Clamp) and 1 WP3404162 (Clamp)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harker Heights, TX 76548
David Z
Job Details: 08/25/2023
"Arrived on site to follow up on washer that was stuck on washing and not progressing. On arrival I was successfully able to cancel the cycle and reset the unit. I ran a diag cycle and found it progressed and finished ok. I ran a basic cycle and it also advanced and was washing. When I checked suspension with some load, the basket was sitting on the ground. Suspension rods are completely worn out and basket is hitting the ground, likely causing other failures. Ordering new suspension rods to resolve. Customer will follow up if loads stop again. Office to schedule return with customer who may have doctors appts.; ordrng 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78748
Scott
Job Details: 08/25/2023
"Arrived on site for door rubbing when opened. Found toe kick wasnt installed correctly. Reinstalled kick , unit is functioning properly. No water leaks detected at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near China Spring, TX 76633
Jonathan M
Job Details: 08/25/2023
"Arrived on site for a dishwasher that wont complete cycles. Inspected unit and work area. Customer advised that she normally washes the dishes when shes going to bed and when she was running the unit during the day that the unit seem to be washing for over an hour, and she thought there was something wrong with it. I went ahead and ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran as designed. Did explain to the customer that certain cycles will take multiple hours depending on the setting. I advise the customer not to worry about, the length of time that the dishwasher takes unless if its running for over four hours. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Andice, TX 78628
Maurice R
Job Details: 08/25/2023
"Arrived onsite for wall unit not keeping time. On inspection the unit was 1 hour behind. Changed the time looked for time zone found none. Customer said that they set the time from the app. She checked for the correct time zone. The time zone was central time. I set the time from the unit. I checked in the unit was connected to the WiFi, informed customer to call if changes again."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Austin, TX 78746
Wesley
Job Details: 08/25/2023
Call cancelled upon arrival to due to resumed operation and incorrect contact cell phone number. Will reschedule in event of new symptoms. Prescreen all controls.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near The Hills, TX 78738
Joe Z
Job Details: 08/25/2023
Arrived on site for continued issues of F1-E1 error code. Upon arrival pulled double wall oven from cabinet and removed top panel to access controls. Found left side control burned out. Replaced both controls and test unit by preheating oven to 350. Both unit preheated correctly. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Pflugerville, TX 78660
Vincent
Job Details: 08/25/2023
"Arrived on site for wall oven, inspected unit and work area. Customers complaint was the home inspector said it was to hot. Tested and unit is operating as designed. I explained to customer that the inspectors do not use the correct equipment to retrieve temps."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Georgetown, TX 78633
Lou
Job Details: 08/25/2023
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit began to make the loud humming noise as it was before soon after the last repair. I pulled the unit out onto my floor protector and found shims on the back right side of the unit. Customer requested they be removed and I removed them. I put the unit back in its space and re-leveled the unit and placed it in diagnostics and tested the compressor. The unit is operating as designed. I retested several times and adjusted the unit in its space and it continued to operate as designed. Customer agreed to unit operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Marion, TX 78124
Andrey
Job Details: 08/25/2023
"Arrived on site to replace previously diagnosed FC door, verified that the door was needed, replaced door, and tested, water is dispensing and gasket is sealing good, job complete"
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near New Braunfels, TX 78132
Andrey
Job Details: 08/25/2023
"Arrived on site to test unit for no power, tested unit for drain pump resistance at 1.5 ohms., ceased up drain pump took out the control, control and drain pump will need to get replaced on return trip, office to reschedule ; eml tckt failed"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Austin, TX 78738
Joe Z
Job Details: 08/25/2023
"Arrived on site for not operating correctly. Upon arrival, ran diagnostics and got error code F7-E4 basket re-engagement failure"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near New Braunfels, TX 78130
Andrey
Job Details: 08/25/2023
"Arrived on site to test unit for no ice production, tested unit found ice bin is full, customer stated that ice production restarted 2 day ago also stated that excessive condensation in RC a some frosting in FC, inspected gasket and found torn, cracked and extremely brittle, all gaskets will need to be replaced ordering parts office to get authorization and reschedule ; ordrng 2 W10830274 (RC LR gaskets)s and 1 WPW10714545 (FC gasket) and 1 WPW10443326 (Drawer gasket)"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Austin, TX 78754
Vincent
Job Details: 08/25/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the ice chute was full of ice. Somehow ice got stuck and stayed in the chute. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near The Hills, TX 78738
Joe Z
Job Details: 08/25/2023
Arrived on site for broken broiler support. Upon arrival inspected unit and find previous dent on bottom right corner of door. Showed customer and Uploaded picture on SD. Need to replace support. Replaced support. Unit is operating as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Dripping Springs, TX 78620
Scott
Job Details: 08/25/2023
Arrived on site for washer throwing 07 error . Ran diagnostics got 07 code . Unit passed diagnostics test. Ran a normal load with med load . Did notice tub started a small wobble during high spin cycle . Ordering gear case and cam . Call to set return. ; ordrng 1 W11481722 (Actuator) and 1 W11449840 (Gearcase) and 1 W11591637 (Lower harness) and 1 W10752283 (Wash plate) and 1 W11395618 (Cap) and 1 W11026785 (Motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hewitt, TX 76643
Tyler
Job Details: 08/25/2023
Arrived on site for washer not starting cycles. Upon arrival confirmed failure but found no errors. After running diagnostics I found capacitor failing to hold Power to motor to allow for agitation and spin. Replaced capacitor and found unit working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Morgan's Point Resort, TX 76513
Gerry C
Job Details: 08/25/2023
"WDT970SAKZ2 Arrived to inspect code and no operation. F9E2 and F8E4 were stored in memory and I cleared for testing. I found water within the catch tray, the cause for the F8E4 and removed. The drain line was incorrectly routed around the outside of the left rear leg and there was no drain loop in the drain line. I correct the drain loop missing issue and correctly routed the drain line, to prevent the rubber connector from kinking. I tested the unit in automatic test mode and found that when the lower arm operated, water would leak from the lower pan to right side wall joint. The joint had the appearance of separating slightly and water could be surging and leaking from the area. The unit was possibly incorrectly manufactured, damaged in shipping or damaged during installation and cannot be determined. The customer is calling to get a replacement and if they are not provided a replacement, the tub assembly W11409866 will need to be ordered and installed. No leaks of the water supply observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76708
Tyler
Job Details: 08/25/2023
"Arrived on site for washer not completing cycle past rinse. Upon arrival found f7e6&e7 in diagnostics. Inspected unit and found valve working as designed but actuator had failed and wasnt transitioning unit correctly. Replaced actuator and found unit working as designed. Call complete ; ordrng 1 W11481722 (Actuator (dont order, used from 388118)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Harker Heights, TX 76548
Gerry C
Job Details: 08/25/2023
"WOD51EC0HS20 Arrived to install previously diagnosed and ordered parts. I found the cabinet cutout for the unit was too small, 28 1/2 and the minimum, per MFG specifications is 28 7/8. No further repair can be made until the cabinet issue is resolved. The customer will contact us at that time and schedule. The unit may require height adjustment and shimming on the left side, as contact is being made in the upper left corner. After the cabinet is corrected, and if the cabinet floor is true 90? with the cutout, shimming may not be required. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Kingsbury, TX 78638
Andrew
Job Details: 08/25/2023
Arrived on site to test unit for no ice production. Found error e5(Ice maker thermistor out of range). Found ice mold film of ice but not responding. Also found when in diagnostics unable to engage FC evap motor but when set to normal running fan worked properly. Recommend replacing control and UI along with ice maker. Needing autho and office to reschedule. ; ordrng 1 W11224256 (Control) and 1 W11387387 (UI) and 1 W11658802 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Del Valle, TX 78617
Matthew
Job Details: 08/25/2023
"Arrived onsite for washer not functioning after last repair. Upon arrival inspected unit. Ran diagnostics and recorded 7/7, 7/6, 7/1 error codes. Ran test cycle and failed In agitation and did not spin. Called tech line for assistance. Spoke to Nate- sn#7737179135. Ran test and recommend replacing the control. Replaced Control and tested . Did not correct the issues. Replaced the lower harness . Tested and now unit is functioning properly. Breakdown in the harness. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78753
Wesley
Job Details: 08/24/2023
Arrived onsite and found unit operating with one episode of poor airflow due to frosting. Customer had defrosted. Unit is now operating as designed. Advised customer make sure to not overload the fridge to prevent proper door closure.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Waco, TX 76712
Tyler
Job Details: 08/24/2023
"Arrived on site for washer getting off balance and banging around. Upon arrival confirmed failure and found outter cabinet damaged, front suspension rods had failed, and inner back was breaking spanner nut free and also smashed and cracked outter basket, found unit will need a full rebuild inorder to repair. Will need office to reschedule once availability of parts is known. Ordering W10676681 cabinet, W11662156tub ring, W10752187 washplate screw, W10752283 washplate, W11513243 tub, W11551646 spanner, W11568797 filter, WP8533928 filter screw, W11219115 outter tub, W11396716 suspension rods, W11568797 filter, WP8533928 screw, W11449840 gearcase; ordrng 1 W10676681 (Cabinet) and 1 W11662156 (Tub ring) and 1 W10752187 (Washplate screw) and 1 W10752283 (Washplate) and 1 W11513243 (Tub) and 1 W11551646 (Spanner) and 1 W11568797 (Filter) and 1 WP8533928 (Screw filter) and 1 W11449840 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/24/2023
Arrived on site to test unit for continuously running and not stopping. Ran diagnostics with no issues. No stored error codes. Replaced control fro faulty software. Advised customer to monitor. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76502
Tyler
Job Details: 08/24/2023
Arrived on site to installed previously diagnosed inner basket. Upon arrival reconfirmed issue and installed part. Tested unit and found it working as designed with no leaks. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Dripping Springs, TX 78620
Luis
Job Details: 08/24/2023
"Arrived on site. Found defective right side fresh food door and freezer door,loud noise from freezer fan motor,ordering doors and fan motor; ordrng 1 W11436604 (Rh ss door) and 1 W11436967 (Freezer door) and 1 W11578030 (Fan motor) and 1 212643 (Sealer)"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Belton, TX 76513
Tyler
Job Details: 08/24/2023
"Arrived on site for range not heating past 320 degrees. Upon arrival confirmed failure and inspected units power supply. Found terminal block blown and wires burnt up and not allowing for a full 240 v connection.Rescheduled customer for 08/30/23 to complete repairs, (customer will provided new power cord). Ordering WPW10245259 terminal block, W11262877 main harness; ordrng 1 WPW10245259 (Terminal block) and 1 W11262877 (Main harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78717
Paul
Job Details: 08/24/2023
Arrived onsite for a refrigerator in Apt 4309 to replace the compressor. I confirmed the compressor had an internal broken spring. I replaced the compressor and drier. I added an access valve on the new compressor. I vacuumed the system and charged it with 47 grams of R600A. I tested the unit and found it working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Braunfels, TX 78132
Andrew
Job Details: 08/24/2023
Arrived on site to test unit for latch not disengaging. Found latch attempting to disengage but is faulty. Recommend latch and control replacement. Office to reschedule. ; ordrng 1 W11670519 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78717
Kimo
Job Details: 08/24/2023
Arrived onsite for a washer that will not agitate . Upon arrival I ran the unit in a normal washer cycle and found that the unit would not go into agitate. I replaced the actuator and tested again and found that the unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Austin, TX 78759
Kimo
Job Details: 08/24/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Austin, TX 78737
Scott
Job Details: 08/24/2023
Arrived on site . Replaced drain hose . Ran couple fill and drain cycles . All checked dry . No water leaks detected at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Temple, TX 76502
Tyler
Job Details: 08/24/2023
Arrived on site for washer needing previously diagnosed drain pump and and latch. Upon arrival reconfirmed failure. Replaced both parts then tested unit and found washer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78754
Wesley
Job Details: 08/24/2023
Arrived onsite and found unit operating with failed fill tube causing leak. Ordering fill tube fitting and related parts to repair. ; ordrng 1 W11292468 (Fill tube fitting) and 1 4387491 (Insert) and 1 W10861184 (Clamp) and 1 Filltubeextension
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Scott
Job Details: 08/24/2023
"Arrived on site for still smelling gas periodically . All connections , couldnt find leak . Tested oven and found only one side of burner tube is igniting quickly . Eventually other side would ignite . Strong smell of gas while testing. Call safety recommended changing burner tube and igniter . Got P&L W18by00wpl1Set return 8/29 . Advised not to use oven till repair is made . ; ordrng 1 W11220387 (Burner oven)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Georgetown, TX 78633
David Z
Job Details: 08/24/2023
"Arrived on site to diagnose refrigerator not making ice and lost cooling in FC. On arrival customer let me know that the unit had been making ice and temps were normal again. Ice bin was full, and FC was at 0 with no abnormal noises. I changed the defrost mode from adaptive to standard to remove any possibility of the defrost cycle running too long. At this time there are no verifiable failures present. Call completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/24/2023
Arrived on site to test unit for noise. Customer provided video and verified damper was source of noise. Replaced damper and applied pads to help reduce noise. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Round Rock, TX 78665
Kimo
Job Details: 08/24/2023
Arrived onsite for a DW that is leaving water at the bottom at the end of the cycle. Upon arrival I found that the was water left at the bottom of the unit I put the unit in diag and found no codes then I ran the unit and found the unit drain and washing properly. The check valve operated properly there was a high loop in the drain hose and there was no debris in the pump it the filter well. Due to the seemingly random nature of the issue I and replaced the control and tested the unit and found the unit operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Round Rock, TX 78664
Kimo
Job Details: 08/24/2023
Arrived onsite for a refrigerator with non-functioning LEDs . Upon arrival I found this to be true. I replaced all LEDs and found that the unit is now operating as designed Special Project #: S84638
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Austin, TX 78752
Matthew
Job Details: 08/24/2023
Arrived onsite for unit tripping breaker as soon as it was plugged in. Upon arrival inspected unit. Tripped breaker immediately. Disassembled and found harness between chassis and right side panel pinch the wiring harness. Secured harness and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Round Rock, TX 78664
Kimo
Job Details: 08/24/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed no leaks
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 08/24/2023
"Arrived onsite for previously diagnosed parts. Installed new valve, orifice holder and burner head. Tested unit and the blow by on the dual burner head is still having a blow torch sound when you first start the burner. Called and talk with Gerry and he said the valve is engineered to do that so you have instant ignition on the burner. No gas leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model wtw7120hw0
Near Spicewood, TX 78669
Matthew
Job Details: 08/24/2023
Arrived onsite for door locked. Upon arrival inspected unit. Found unit not powering on. Disassembled and found failed control. Replaced control and tested. Unit is now functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Waco, TX 76710
Tyler
Job Details: 08/24/2023
Arrived on site for washer filling and draining at the same time. Upon arrival couldnt find any errors but found relays on control sticking in rinse and spin and causing unit to fill and drain. Replaced control and reset unit. Found issue resolved and unit working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near New Braunfels, TX 78130
Andrew
Job Details: 08/24/2023
Arrived on site and replaced handle and screws. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Hillsboro, TX 76645
Jonathan M
Job Details: 08/24/2023
"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the actuator, belt, and cam. I tested the unit and the unit began to work and operate as designed. Call complete."