We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Round Rock, TX 78681
Gerry C
Job Details: 05/26/2022
"Arrived to inspect no lights. I replaced the required LEDs per mfg Technical Service Pointer #: W11460554. I verified the repair and that all LEDs were operating after completion. Operational test good, no leaks observed during service. Special project #: S191AQ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Cliff
Job Details: 05/26/2022
"Arrived on site to diagnose a refrigerator that has condensation forming on door gasket. Found no airleaks present at time of service. Unit is empty and I advised customer that if the unit has nothing in it, it can cause a lack of heat transfer which can cause some condensation and improper cooling. No repairs needed and no leaks were found at time of service."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Leander, TX 78641
Vincent
Job Details: 05/26/2022
"Arrived on site for dryer, inspected unit and work area. Tested unit and found no out normal noises. Tested unit to make sure its also heating properly and it is. Unit is operating as designed at that time. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Cedar Park, TX 78613
Vincent
Job Details: 05/26/2022
"Arrived on site for icemachine, inspected unit and work area. CX had explained that she ran a cleaning cycle and then unit stoped making ice. Tested unit in diagnostics and water valve would not come on in diagnostics. Will need a new recirculating pump and also went ahead and replaced drain pump because it was making noises. I ten tested unit and its now operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Vincent
Job Details: 05/26/2022
"Arrived on site for washer, inspected unit and work area. CX showed me a picture of clothing being stain. On the picture they showed me looked like it was detergent residue. I advised CX to always try to use unit in deep water fill, and cut the amount of detergent they are using. Im ran washer in diagnostics cycle and there was no error codes stored. I inspected components under the washer and everything looks normal. No water leaks observed during service, job completed."
We serviced a
LG REFRIGERATOR
Model LFX31925ST/02
Near Round Rock, TX 78681
Vincent
Job Details: 05/26/2022
Arrived on site to install previously diagnosed parts. Tested unit and its now operating as designed. No water leaks observed during service. Office to collect remaining balance. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near Austin, TX 78757
Scott
Job Details: 05/26/2022
"Arrived on site , replaced left side FZ rail. After looking and testing rails only left was needed . Door is sealing properly . No drain issues . Job complete.No water leaks detected at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Manor, TX 78653
Joe Z
Job Details: 05/26/2022
"Arrived onsite for seal keeps coming off and the bottom drawer whole bottom popped off and warped. Upon arrival found gasket damaged and not seating properly. Also oven bottom is not secured. Replaced oven door gasket. Inspected oven bottom panel. Panel is not warped,just not securely mounted. Mounted oven bottom securely. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Buda, TX 78610
Tyler L
Job Details: 05/26/2022
"Arrived on site for install of new icemaker. Installed new icemaker. Entered service mode. Ran test 29 harvest, and test 31 water fill. Icemaker working as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Kyle, TX 78640
Tyler L
Job Details: 05/26/2022
"Arrived on site for complaints of not draining and not spinning clothes out intermittently. Ran test cycle and found unit draining slowly. Also found unit will spin, but not starting up right away. Inspected drain pump and removed some debris. Inspected Gearcase and looked ok. Belt was worn and slightly cracked. Installed new belt and motor capacitor. Ran test cycle and unit is advancing normally. No water leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Leonardo
Job Details: 05/26/2022
Arrived on site to test unit for noise coming from damper. Test unit and found damaged damper. Replaced damper test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Canyon Lake, TX 78133
Andrey
Job Details: 05/26/2022
"Arrived on site to replace previously diagnosed bin thermistor, replaced thermistor, unit now running as designed
We serviced a
KENMORE DISHWASHER
Model 665.13193K902
Near New Braunfels, TX 78132
Andrey
Job Details: 05/26/2022
"Arrived on site to test unit for no drain, tested unit found water has been sitting in there for a while, activated drain and water drained out, put unit into diagnostics cycle, no issues with any components found, ran normal was for 10 minutes, unit is running as designed, stated to customer that it is possible that there was a power outage and it did not complete cycle, customer did mention that they did have a power outage and after that she did not use the unit, advised customer to monitor and if issue persists first attempt to restart cycle and if it doesnt work to call us back, at this time the unit is running as designed,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrey
Job Details: 05/26/2022
"Arrived on site to test unit for not drying, put unit into diagnostics, tested all components, everything is running as designed, heater is engaging, noticed unit had no rinse aid, advised customer that the unit is designed to work with rinse aid and it should be used at every wash and to open dishwasher to allow better air circulation for better drying, unit is running as designed job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near New Braunfels, TX 78130
Andrey
Job Details: 05/26/2022
"Arrived on site to test unit for broken lid, tested unit lid cracked around support
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/26/2022
"Arrived on site for dishwasher top rack falling down. Customer had 1 rack adjuster on hand. Inspected unit and work area, verified broken adjuster. Will need to replace right adjuster. Removed failed adjuster and installed new. Reinstalled rack and tested rack functions. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected during service.
We serviced a
LG REFRIGERATOR
Model LMX25964ST/02
Near Georgetown, TX 78633
Tyler
Job Details: 05/26/2022
"Arrived on site for refrigerator to cooling. Upon arrival confirmed issue. After further inspecfound both compares at room temp with all fans running. Compressor was pulling .85A while drier was ice cold. Found sealed system failure. After getting autho I replaced compressor, uv drier, access port, as well as installed updated control. Pulled vac found no leaks. Recharged system with 5.29oz of refrigerant. Informed customer to give unit 24 hrs to cool. Call complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS08
Near Pflugerville, TX 78660
Wesley
Job Details: 05/26/2022
Arrived onsite for door not correct. Found missing mount screws and rattling and warped door. Not safe to use. Ordering complete door assembly to repair. ; ordrng 1 W11038380 (Black stainless door)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Pflugerville, TX 78660
Wesley
Job Details: 05/26/2022
Arrived onsite and found unit with blown fuse following thunder storm. Ordering fuse to repair. Returning with control and blower just in case ; ordrng 1 WPW10545255 (Fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Burnet, TX 78611
David S
Job Details: 05/26/2022
Arrived on site F9E1 drain pump error F5E3 lid lock error. I gained access to the drain pump and found it shorted out. I found the lid lock not opening. I manually opened the lid so the customer could remove their clothes and I drained the unit. I am ordering the control and returning with the drain pump. Reschedule for Thursday 6/2/22; ordrng 1 Autho (Autho)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78750
Lou
Job Details: 05/26/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm and no ice build up. While checking unit, I heard the start device making a clicking noise, but the compressor failed to come on. Using one of my tester start devices, I placed it on the compressor and tested and the unit failed to start the compressor. I found the compressor locked up. I am ordering the compressor kit, access valve, UV dye drier, CNOTE-2HR JOB and CNOTE-PLACE ON CANCELLATION LIST. Unit left unplugged for safety and no water leaks observed during service. Office to schedule return service.; ordrng 1 W10507884 (Compressor kit) and 1 W10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 WP2188823 (Evaporator) and 1 CNOTE (2HR JOB) and 1 CNOTE (PLACE ON CANCELLATION LIST)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Cedar Park, TX 78613
Lou
Job Details: 05/26/2022
"Arrived on site to inspect washer error codes and unit not powering on. Upon further inspection, I pressed the power button and it failed to respond. Customer advised another company had serviced it recently and said there were error codes, but they did not know what they were. I was able to get the unit into diagnostics showing no error codes. Continued with testing and the unit is operating, but during agitate and spin, the gearcase was making a rumbling sound. I tilted the unit back and found gearcase oil on the rotor and slider (photo). While I had it tilted back and powered off, the unit turned itself on and showed the Lt error code that the customer described. The error code is not listed in the tech sheet, but researched it and it means Laundry Test.. I am ordering the gearcase and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/02/22. I will return with prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
GE DISHWASHER
Model GDF610PSJ2SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/26/2022
"Arrived on site to install previous diagnosed parts. Removed failed sump assembly and installed new with gasket and pump and found leaking from wash motor. Removed wash motor and installed new. Powered unit on and found same failure occurring. Contacted service manager (CS). Will need to replace UI and float switch, no cost to customer. Spoke with customer on replacing parts. Service manager will contact following business day. No funds collected today..; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model GGQ9800PW3
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/26/2022
"Arrived on site for dryer stoping mid cycle. Customer stated that when failure occurs they press n left side of door and unit will continue. Inspected unit and work area. Found door switch lever broken. Tested dryer op and found all other components operating. Will need to replace door switch to repair; ordrng 1 WP3406107 (Door switch)"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/26/2022
"Arrived on site for range oven not igniting. Inspected unit and work area. Tested unit in bake mode to verify failure. Found at time of service unit was cycling as designed. Informed customer on drawer and be sure no pots or pan are sticking past the back side and customer stated that has not happened. Spoke with customer on theory of operation and failure customer is describing would be caused by DSI control. Schedule return for Wednesday June the 1st. Customer requested same tech on return. No funds collected today. ; schdld next appmnt for 6/1 WED !"
We serviced a
GE MICROWAVE
Model JKP90DP3WW
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/26/2022
"Arrived on site for oven combo, microwave not having power. Inspected unit and work area. Found marking on liner and will need touch up paint. Powered unit off at circuit breaker and removed. Tested resistance on fuses and switches. Found door secondary switch failed. Measured fan motor winding and found at 60 ohms. Found fan not running due to fan fuse opened and not allowing voltage to motor. Found due to fan not running caused air cover to melt to magnetron. Will need to replace fan TCO, air cover, magnetron, 20 amp fuse and door switch. Removed failed parts and installed new. Assembled unit and tested operation. Found unit heating as designed. Added touch up paint to liner. All tested good.
We serviced a
GE MICROWAVE
Model JE2160SF03
Near Austin, TX 78739
Andrew
Job Details: 05/26/2022
Arrived on site to test unit for tripping breaker. Found unit receiving power but not responding. Found fuse on power board/filter was blown. Used dummy fuse to test unit and found when door is opened it trips breaker. Found primary door switch was stuck in closed position causing backfeed. Recommend replacing power filter and door switches. Office to reschedule. ; ordrng 1 WB27X10741 (Line filter) and 2 WB24X823 (switch)s and 1 WB24X10103 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near New Braunfels, TX 78132
Andrey
Job Details: 05/26/2022
"Arrived on site to test unit for no cool, tested unit found RC evap frosted over, and fan not running, will need 2 thermistor kits, fan scroll and control UI to fix issue, advised customer to defrost unit for 48 hour before our next visit, , ordering parts office to reschedule ; ordrng 2 W10316760 (Thermistor kit)s and 1 W11098695 (Fan scroll)"
We serviced a
GE REFRIGERATOR
Model zisp480dhass
Near Spicewood, TX 78669
Luis
Job Details: 05/26/2022
"Arrived on site for no cool in fresh food section and not freezing correctly. Unit running,evaporator fan in freezer not running,removed cover voltage to fan diagnosed a defective fan motor,ordering new fan motor,will also order control in case it is needed; ordrng 1 WR60X10185 (Fan motor) and 1 WR55X23124 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Matthew
Job Details: 05/25/2022
Arrived onsite for dishwasher not draining. Upon inspection found knockout still intact. Removed and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model JDD4000AWS3
Near Austin, TX 78746
Matthew
Job Details: 05/25/2022
Arrived onsite for dishwasher not completing cycle. On arrival tub had standing water. Canceled and drained. Tried putting unit in diagnostics but failed. Called tech line for assistance SR#7733734275. Put in test mode and found wash motor failure. Did parts research and wash motor is no longer available due to the age of the unit. Part ///. Notified customer. Lower drawer is still operating. Customer will use lower drawer until unit is replaced. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18S6JS0
Near Lago Vista, TX 78645
Wesley
Job Details: 05/25/2022
Arrived onsite for condensation and found cause air gap in fridge seal. Heat treated seal and closed gap with silicone. Replaced icemaker for not producing ice. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW0
Near Killeen, TX 76549
Kimo
Job Details: 05/25/2022
Arrived onsite for a dryer not complete cycle in normal or heavy duty. Upon inspection I found that the moisture sensor was unplugged I plugged it in back in making sure that it mad a solid connection and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78645
Wesley
Job Details: 05/25/2022
Arrived onsite and found unit is draining very slowly. Possible weak motor or broken impeller. Ordering drain pump and drain line to repair. Office to reschedule ; ordrng 1 W10876537 (Drain pump) and 1 8269144A (Drain hose extension) and 1 WPW10545278 (Drain hose loop)
We serviced a
FRIGIDAIRE DRYER
Model GLET1041AS1
Near Jonestown, TX 78645
Wesley
Job Details: 05/25/2022
Arrived onsite and found the part supplied by American home shield was a harness only and not a door switch. Unit still designated non repairable as the door switch is ///.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78748
Leonardo
Job Details: 05/25/2022
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDB9000CWS3
Near Austin, TX 78751
Leonardo
Job Details: 05/25/2022
Arrived on site to test unit for unit not washing correctly. Test unit and found unit not getting enough water in. Found bad fill valve. Replaced fill valve at ///92.74 and /// at ///194.75 test unit and found unit still not getting enough water. Advised customer to get a Plummer to check water line coming in job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Kyle, TX 78640
Andrew
Job Details: 05/25/2022
Arrived on site to test unit for not cooling properly and clicking noise. Found FC evap was completely frosted over causing issues. Recommend replacing control kit and thermistor. Advised to thaw unit at least 36 pars prior to return visit. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Buda, TX 78610
Leonardo
Job Details: 05/25/2022
Arrived on site to test unit for light not turning on. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
We serviced a
GE VENTHOOD
Model UVW8361SL1SS
Near Austin, TX 78737
Andrew
Job Details: 05/25/2022
Arrived on site to test unit for gap between vent hood and ceiling. M/S we had on file was incorrect. Updated info and verified with homeowners unit is still within factory warranty. Spoke with MS and was advised customer needs to contact manufacturer for service. Job complete.
We serviced a
FRIGIDAIRE RANGE
Model FFGF3053LSM
Near Austin, TX 78744
Leonardo
Job Details: 05/25/2022
Arrived on site to test unit for front right burner taking over an hour to boil water. Test unit and found correct orifice and flame nice and blue and correct height. No problem found at this time. Job complete. Took pictures of flame and height of flame.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78744
Leonardo
Job Details: 05/25/2022
Arrived on site to test unit for console not responding. Test unit and found bad console not taking commands and freezing. Ordering new console office to reschedule ; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Hutto, TX 78634
Cliff
Job Details: 05/25/2022
Arrived on site to replace previously ordered parts for microwave. Replaced door and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Round Rock, TX 78664
Cliff
Job Details: 05/25/2022
Arrived on site to replace previously ordered parts for dryer. Replaced outer door panel and job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Martindale, TX 78655
Andrew
Job Details: 05/25/2022
Arrived on site to replace evap thermistor from previous diagnosis for evap frosting over. Found thermistor in range and not reading open. Ran diagnostics and found all components functioning but defrost heater. Upon further inspection found brown wire that connects to heating element was not set properly in molex connection preventing heating element from engaging causing defrost issues. Secured wire into connection and secured heater connection. Heater is now engaging as designed. No water connected to unit. Job complete.
We serviced a
WHIRLPOOL DISPOSAL
Model 5-84A
Near Austin, TX 78733
Scott
Job Details: 05/25/2022
Arrived on site to replace . Found disposal completely rusted and sink. Recommended having a plumber replace disposal. Talked to CS .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78717
Justin
Job Details: 05/25/2022
Arrived on site to install the heater per the SP. I installed the new heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw and found the unit ran through as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Whitney, TX 76692
Jonathan M
Job Details: 05/25/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and the drain pump and checked resistance at the drain pump. Found the unit showing 20.4 ohms at the drain pump. Reset the connector and checked resistance from the control through the wiring harness and found the same resistance. Ran the unit through diagnostics and the unit ran as designed. Tested the drain pump three times and could not get the control to short out. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78729
Justin
Job Details: 05/25/2022
Arrived on site to install previously diagnosed parts. I gained access to the back of the unit and found the valve at the wall was barely cracked open. I turned the valve all the way on and the water began dispensing properly. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/25/2022
Arrived on site to install previous diagnosed part. Removed grate bumpers/ feet. Installed new bumpers found not staying in place. Will need to replace grate assembly. Spoke with on replacing grates. Office to schedule return when ETA is available on parts. Tested all cooktop burners and found operating as designed. ; ordrng 1 W10620480 (Grates)
We serviced a
MAYTAG DRYER
Model PYE4500AYW
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/25/2022
Arrived on site to install previous diagnosed part. Gained access to heating element and removed thermal cutoffs and installed new. Assembled unit and tested operation. All tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78752
Leonardo
Job Details: 05/25/2022
Arrived on site to install new tub nut. Installed new tub nut and install kit test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78665
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found water valve seeping and froze fill line over. This caused a crack in fill tube. Replaced valve and fill line and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78626
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found excess frost on fc evap indicating door may have not been fully closed at some point. Homeowner is going to manually thaw unit to remove frost. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Hutto, TX 78634
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a range with a burner not working properly. Found lf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Round Rock, TX 78664
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a range with a burner not regulating temperature properly. Found during previous repair incorrect switch was installed. Ordering correct switch and office to set return appointment. ; ordrng 1 WP3149400 (Rf infinite switch)
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JB0
Near Round Rock, TX 78664
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a range that sparked. Found loose connections at terminal block caused power wires to burn. Replaced wiring harness and tested unit. Found all is functioning properly at this time. Tech line rep AndrewSaftey File# 7733699339File# 7733737790
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78626
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a range that is not responding to user input. Found control shorted and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11548757 (Control)
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24HM01
Near Round Rock, TX 78665
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a microwave that isn't heating. Found door switch holder not mounted in correct position to allow door latch to contact. Realigned holder and tested unit. Found all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Luis
Job Details: 05/25/2022
Arrived on site found bottom of mullion warped preventing bottom of gasket to seal correctly sent pictures to tech support to document
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Tyler
Job Details: 05/25/2022
Arrived on site for washer needing previously diagnosed control. On arrival found unit stuck in flood mode and allowed unit to run 5 minutes and once completed I got full response from ui and ACU. Ohmed drain and found it at 25.4 ohms. Replaced main control and drain pump. Reassembled and tested unit. Found no leaks and unit cycling as designed. Call complete
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/25/2022
Arrived on site for venthood making noises. Inspected unit and work area. Tested operation and found fan humming and not turning. Removed fan motor and found fan turning freely. Found failed fan motor. Removed motor and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Belton, TX 76513
Tyler
Job Details: 05/25/2022
Arrived on site for refrigerator with filter housing not staying closed. Upon arrival confirmed issue. I then replaced housing after finding door wouldnt close. Found new housing functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leander, TX 78641
Jonathan S
Job Details: 05/25/2022
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup in evaporator. Performed diagnostics mode and tested bimetal circuit and found closed. Attempted to advance short defrost cycle and found would not activate. Ran long defrost cycle and found unit defrosting. Found failed UI and will replace with control. Off to schedule return when ETA is available. ; ordrng 1 WRS588FIHZ04 (UI) and 1 W11440346 (Control) and 1 W11314873 (Bimetal)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDM07
Near Waco, TX 76708
Tyler
Job Details: 05/25/2022
Arrived on site for refrigerator creating ice buildup in freezer. Upon arrival confirm complaint and that further inspection found a lot of ice buildup indicating signs of hot air leaking through the unit. Upon further inspection found that the silk system was still intact and functioned the design Ive been found that doors have been reversed leading to improper ceiling and have not been properly reverse causing an air gap in the gaskets. After reassembly doors properly and ensuring that there were no air leaks through the door gaskets I informed the customer to give you the unit 24 hours to stabilize the temps. Complete call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/25/2022
Arrived on site for refrigeration not cooling. Inspected unit and work are. Tested unit and found compressor coming on but would turn off. I then tested amp draw at compressor and was 0.03. I installed new start device to see if it would work but same no difference. Compressor is locked up will need sealed system repair. CS will order parts needed. No water leaks observed during service. ; ordrng 1 W11370574 (Compressor) and 1 W11546692 (Evaporator)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78731
Scott
Job Details: 05/25/2022
Arrived on site for lid broken . Found left side of lid broken at hinge . Replaced lid . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Austin, TX 78733
Scott
Job Details: 05/25/2022
Arrived on site for leaking dishwasher. Found unit leaking from inverter motor during diagnostics. Replaced sump and motor . Ran diagnostics. No water leaks detected at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78731
Scott
Job Details: 05/25/2022
Arrived on site for leaking dishwasher. Found unit leaking from inverter motor during diagnostics. Replaced sump and motor . No water leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Austin, TX 78733
Scott
Job Details: 05/25/2022
Arrived on site for latch issues . Found strike had broken off lid . Replaced strike . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Austin, TX 78758
Scott
Job Details: 05/25/2022
Arrived on site for glass not even . Found inner glass had slipped down in door . Reinstalled inner glass . No other issues found with range . Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Waco, TX 76708
Tyler
Job Details: 05/25/2022
Arrived on site for dryer making noise. Upon arrival confirm complaint and was able to verify that the sounds being created sounded like metal vibrating on metal. After further inspection I fo7nd cause of failure was the exhaust housing resting on lower floor chassis of units frame. Was able to uninstall then reinstall housing adm with dampeners to raise unit off flooring. found sounds had completely gone away and customer stated dryer sounded way better. Unit functioning as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Waco, TX 76712
Tyler
Job Details: 05/25/2022
Arrived on site for dishwasher with a hand with fallen off. Upon arrival confirm complaint and found that the lighting screws that hold the handle and place had come loose I was able to reinstall the handle and tighten down the screws to make sure they were not come loose again. Found door functioning as designed call complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Bastrop, TX 78602
Tyler L
Job Details: 05/25/2022
Arrived on site for complaints of not freezing. Found temperature at 45 degrees. Found evaporator covered in ice. Used steam gun to clear away all ice. Found evaporator fan running and thermistor checked good. Found no loose connections. Advised customer if issue returns we will need to replace control. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0EZ
Near McGregor, TX 76657
Jonathan M
Job Details: 05/25/2022
Arrived on site for an ice machine that is leaking. Inspected unit and work area. The customer advised that he found where the leak was coming from and showed me the inlet water tube going to the fill valve that was cracked on the side of the tubing. Did confirm that and replaced the tube. Tested the unit in the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Round Rock, TX 78681
Justin
Job Details: 05/25/2022
Arrived on site for a wall oven not working properly. Upon arrival the customer stated that when they wake up every morning the unit has reset itself. The time will be set back and the date as well. I put the unit into diagnostics mode and found that stored error code F6E0 for UI miscommunication had been thrown several times. I tried to replicate the error but could not. Due to the error code I replaced the UI. I then preheat both ovens to 350?F. The unit is working as designed. I found the customer had not had the prior UI connected to WiFi and advise the customer to do so in order to get system updates. Call complete.
We serviced a
LG DRYER
Model DLG3401W
Near Cedar Park, TX 78613
Justin
Job Details: 05/25/2022
Arrived on site for a dryer turning on but not spinning nor heating. I tested the unit and was able to replicate this. I checked voltage at the wall and found it good. I then gained access to the inside of the unit and found the belt had popped off. Upon further inspection I found the idler pulley spring getting weak and allowing play on the belt. This was allowing the belt to pop off. I put the belt back on and then tested the unit. I found everything else working as designed. In order to repair the unit it will need a new pulley assembly. I informed the customer that the issue will most likely occur again if not repaired. I am ordering the part and the office will reschedule. ; ordrng 1 4561EL3002A (Idler Pulley Assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78726
Justin
Job Details: 05/25/2022
Arrived on site for a dishwasher that was flashing lights and not working. Upon arrival the customer stated that the unit was flashing an F8E4 error code for float switch open. I gained access to the float tray and found some water in it. I emptied the tray. I then put the unit into diagnostics mode and found stored error code F8E4. I then ran two separate diagnostics cycles and could not replicate a leak. I found the unit working as designed at the time of service. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near Austin, TX 78729
Justin
Job Details: 05/25/2022
Arrived on site for a cooktop with a knob not turning properly. Upon further inspection I found the front left valve physically broken. I also found the unit not completely installed. I replaced the valve and then the valve turned as designed. I could not properly test the unit due to it not being installed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MGDB955FC
Near Austin, TX 78735
Kevin
Job Details: 05/25/2022
Arrived on site and inspected dryer and found it is heating properly but airflow meter is showing restricted. Detached vent hose from rear of dryer and ran airflow meter again and it is now showing good. Can feel bear exiting dryer properly. Recommended using a different vent cleaner to correct issue. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB00
Near Kyle, TX 78640
Tyler L
Job Details: 05/25/2022
Arrived on site and customer cancelled service at the door.
We serviced a
GE DISHWASHER
Model ZBD6880K10SS
Near Austin, TX 78746
Leonardo
Job Details: 05/25/2022
Arrived on signs to test unit for no power. Test unit and found melted control board and melted main harness and melted ui. Will need to research for main harness. Office to reschedule ; ordrng 1 Partresearch (Part research)
We serviced a
WHIRLPOOL RANGE
Model WCE55US6HB00
Near McGregor, TX 76657
Jonathan M
Job Details: 05/25/2022
Arrived down for a cooktop that is sparking. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found one of the wires at grounded inside the cabinet. Fix the wiring and connectors tested the unit. Found that the right front burner infinite switch was showing that the unit was on when it was not in an on position. Replaced the infinite switch and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Georgetown, TX 78633
Gerry C
Job Details: 05/25/2022
"Arrived to perform wiring repair. I removed the door assembly and repaired the failed harness wiring. I rebuilt the harness sheathing and tested. All functions returned to the unit and it operated as designed. No leaks observed during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS0
Near Georgetown, TX 78626
Gerry C
Job Details: 05/25/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the circulation pump assembly, harness and reservoir. I tested the unit and verified it produced a satisfactory slab of ice. Operational test good no leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Gerry C
Job Details: 05/25/2022
"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant from the unit and then removed and replaced the compressor, dye drier and service port. I vacuumed the system to ultimate pump capable vacuum and then monitored for 5 min. I charged with the mfg prescribed 4.16 oz and tested. I found no leaks via thermography and bubble testing and the unit cooled as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Austin, TX 78725
Kevin
Job Details: 05/25/2022
"Arrived outside and inspected refrigerator and found it is not connected to power. Customer says there is a loud noise and a clicking every 20 minutes. Replaced start device before reconnecting refrigerator to power but this had no positive effect. Sent video of compressor running to KB/service management, a new sealed system will be needed. SW will order all necessary parts"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Killeen, TX 76541
Kimo
Job Details: 05/25/2022
"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new spray arms, screen. And adjuster. I tested unit and found unit operating as designed. Job no leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Joe Z
Job Details: 05/25/2022
"Arrived onsite for Water Dispensing Slowly . Upon arrival test unit and was only getting a small trickle of water. Checked Water pressure and pressure is 55psi, inspected valve and valve energizing and pumping correctly. Found filter head has failed replaced filter head and unit dispenses correctly. Unit operates as designed. No leaks present at this time. Mrs asked about a water filter because she is due soon to replace. I sold her a filter that I had on van. Collected for the filter. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWB00
Near Copperas Cove, TX 76522
Kimo
Job Details: 05/25/2022
"Arrived onsite for refrigerator frosting up. Upon inspection I found that the rc and fc doors would not seal. I tried adjusting hinges but still no seal I also found the rc door gasket torn I am ordering the hinges and both door gaskets. Office to reschedule.; ordrng 1 WP2166037 (HINGE-DOOR) and 1 2215385 (SHIM-HINGE BUTT-CENTER,) and 1 WP489467 (WASHER) and 1 WP487576 (WASHER) and 1 WP2325482 (HINGE) and 1 2325483 (HingePin,) and 1 WP487576 (WASHER) and 1 WP2319263B (GASKET-FIP) and 1 WP2319263B (GASKET-FIP) and 1 WP2319264B (GASKET-FIP (BLACK))"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Manor, TX 78653
Joe Z
Job Details: 05/25/2022
"Arrived onsite for Not spinning or drying. When arriving there was no one home called Mr. and He authorized me to enter until he returned home. Upon arrival the unit was operating. There were clothes tumbling and drying, customer states that she has to use timed dry because depending on the different types of laundry drying some stop tumbling and drying sooner than others. Instructed customer how the normal drying uses a sensor to detect drying and that articles that absorb more water will take longer to dry than delicates. Unit is operating as designed. Job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Pflugerville, TX 78660
Joe Z
Job Details: 05/25/2022
"Arrived onsite for Not Heating . Upon arrival test unit and unit tumbles but doe not heat. Found terminal block and harness are burnt. Checked element and fuse, and thermal cutoff and all are ok. Ordering harness, and return with all other previous sent parts just in case. Customer will purchase new cord. I also would like to order a 4 prong plug just in case. Office to reschedule ; ordrng 1 W11164041 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS4
Near Austin, TX 78702
Matthew
Job Details: 05/25/2022
"Arrived onsite for leak inspection from previous repair. Upon arrival inspected unit. Inspected hoses, clamps and previous work. Found sump locks not engaged fully and clamp missing on inlet hose. Took pic. Secured with tie strap but notified customer that a clamp is needed to ensure no leaks from inlet hose. Customer will purchase and install clamp. Ran test after inspection and found no leaks present at this time. Customer to follow instructions to insure no leaks going forward. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFGC500JSS01
Near Lago Vista, TX 78645
Wesley
Job Details: 05/25/2022
"Arrived onsite for large flame on front burners and cracked grates, found hi heat due to improper orifice placement. Corrected and replaced the cracked grates. All checks good. Unit is now operating as designed. All checks good."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Austin, TX 78660
Joe Z
Job Details: 05/25/2022
"Arrived onsite for Gas is leaking when oven is used. Upon arrival used gas sniffer to detect leak. Test passed could not detect leak. Customer stated that it only happens during use. Turned on all burners and burners operate as designed. Preheat oven to 350 , oven preheated correctly. No gas leaks detected. Customer is not familiar with brand new ranges. He only attempted to use unit 1 or 2 times. The smell that is present is the smells of the new metals burning. I let customer know to give unit some time for the metals to cure. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Joe Z
Job Details: 05/25/2022
"Arrived onsite for DOESN'T DRY. DISHES ARE DRIPPING WET. Upon arrival Mrs explained that builder explained the benefits of rinse aid. Mrs is using rinse aid ,but says dishes are still staying wet. Ran unit through diagnostics and there were no error codes. Ran diagnostics cycle to test element and element operates as designed. After a series of questions to Mrs. found that she washes lots of plastic dishes. Explained to Mrs. that along with having a plastic tub. This unit will have lots of trouble drying plastic. Instructed customer about dish placement and other pointers such as using hot water and benefits of rinse aid. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Austin, TX 78751
Luis
Job Details: 05/25/2022
"Arrived on site. Tested water dispenser working,customers concern is with door partially open alarm doesnt trigger,due to location of switch with door slightly left open still leaves switch depressed. Unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Luis
Job Details: 05/25/2022
"Arrived on site. Installed correct icemaker,powered unit on icemaker ran through a harvest and filled with water"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78750
Luis
Job Details: 05/25/2022
"Arrived on site. Found unit unstable adjusted front hinges tested unit,unit working as designed"
We serviced a
JENN-AIR OVEN
Model JGRP548HL00
Near Canyon Lake, TX 78132
Andrey
Job Details: 05/25/2022
"Arrived on site to test unit lights flashing and chiming, found F1E1 error code,communications error, replaced appliance manager and expansion, tested unit, unit running as designed, advised customer to connect unit to Wi-Fi to receive proper updates, no leaks detected job complete"