We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78756
Luis
Job Details: 08/31/2022
"Arrived on site. Diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, TX 78704
Luis
Job Details: 08/31/2022
"Arrived on site for unit not defrosting. Replaced main control,ui control,harness and thermistor powered unit on tested ui and control operation good."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS
Near Austin, TX 78748
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for front of glass hot. Test unit and found normal operation of heat when oven is on glass will get hot job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78747
Leonardo
Job Details: 08/31/2022
Arrived on signs to replace heating element per specialnproject. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS0
Near Austin, TX 78747
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for all burner sparking when trying to ignite a burner. Test unit and found normal operation of unit for all igniters to spark when trying to turn on a burner. All igniters will spark due to only having one spark module. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3665XS00
Near Spicewood, TX 78669
Justin
Job Details: 08/31/2022
Arrived on site for a cooktop with the back right burner not working. Upon further inspection I found the orifice completely clogged. I cleared the blockage and it began working as designed
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Austin, TX 78738
Justin
Job Details: 08/31/2022
Arrived on site for a dryer making a loud noise. I gained access to the inside of the unit and found the blower wheel housing rubbing up against the bottom of the unit and the motor bracket. I made a slight adjustment and the unit is now as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Lakeway, TX 78734
Justin
Job Details: 08/31/2022
Arrived on site to install previously diagnosed parts. I installed the LED modules and UI. The unit is working as designed at the time of service. No fee collected due to previous PL concession. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78626
David Z
Job Details: 08/31/2022
Arrived on site to diagnose washer that was banging around some and had stopped a cycle early. Examined unit and was unable to find any mechanical faults. Unit had a load go off balance and throw an off balance load. Advised customer on proper usage and loading. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for unit not drying. Test unit and found and heating element. Will order new element
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXTS0
Near Marble Falls, TX 78654
Paul
Job Details: 08/31/2022
JM: Arrived onsite to inspect icemaker leaking water from underneath unit. I found the water line connection at the back of the machine had broken. Will need to change the house supply line to a PEX style line and add a John guest fitting to make the repair. Ordering WP2198677 coupler and parts research for the PEX line. ; ordrng 1 WP2198677 (Coupler) and 1 Partsresearch (Line just like 8212547RP but needs to be 8 feet or longer.)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78746
Scott
Job Details: 08/31/2022
"Arrived on site for door falling down , found right side hinge had fallen out of bracket . Ordering right hinge . No water leaks detected at time of service. Call to set return"
We serviced a
KENMORE DRYER
Model 11085872401
Near Austin, TX 78750
David S
Job Details: 08/31/2022
"Arrived on site to install previous diagnose part, I found the part ordered has the wrong footprint and will not work. I am ordering the part with the correct foot print to complete the repair. Office will reschedule.; ordrng 1 W11041190 (Door switch)"
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Cedar Park, TX 78613
David S
Job Details: 08/31/2022
"Arrived on site for washing machine leaking. I inspected the unit and work area. I ran a diagnostics cycle and found the valve leaking. I removed the valve and found it leaking from the temperature sensor. I used some super glue as a temporary fix to seal the valve. I spoke to the customer about needing a new valve. I am ordering the valve. n.ordrng 1 W11165546 (Valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS2
Near Leander, TX 78641
Vincent
Job Details: 08/31/2022
"Arrived on site for microwave, inspected unit and work area. CX complaint is not able to use over the range light. Tested unit and found. Control responding, I tested the light bulb and was good. Will need control to fix it. ; ordrng 1 WPW10666267 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Austin, TX 78725
Matthew
Job Details: 08/31/2022
"Arrived onsite for refrigerator not cooling in both sections. Upon arrival inspected unit. Ran compressor and Compressor running .6 amps, fans are on. Unit has No frost pattern. Unit is having sealed system issues. Will need sealed system repair schedule for 2 hr min. Ordering compressor, evaporator, dryer and access valve. SS covered 5yr. ordrng 1 WPW10507886 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Jarrell, TX 76537
David Z
Job Details: 08/31/2022
"Arrived on site to diagnose microwave that is not running the fan. Examined unit and ran fan. You can hear the motor humming, but fan isn't engaging. Removed vent cover and diffuser and checked blade. Blade is free moving. Unit has failed motor. Ordering new motor and control to resolve. Office to schedule when parts arrive. ; ordrng 1 W11441128 (Blower Fan) and 1 W11552018 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Georgetown, TX 78628
David Z
Job Details: 08/31/2022
"Arrived on site to diagnose refrigerator that is leaking from the icemaker. Examined unit and found the icemaker section has water that will run under the bucket, coming from the icemaker. When I examined the icemaker I found the ice looks too thick, and unit had an error for motor losing position. Unit seems to be occasionally not harvesting and double filling. I checked the valve and did not see any issues with weeping or leaking from the Valve. Ordering new icemaker and icebox fan (fan surging slightly) to resolve. Office to schedule when we have parts. ; ordrng 1 W10846539 (Icebox fan) and 1 W11483245 (Icemaker)"
We serviced a
WHIRLPOOL COOKTOP
Model KFGC506JSS00
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
Arrived onsite for cooktop that has 2 front burners that are not operating properly. Upon inspection I found that the front left burner main orifice not the correct size and the same with the right front. I amazing ordering a propane orifice kit office to Reschedule.; ordrng 1 Propaneorificeskit (Propane orifices kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
"Arrived onsite for dishwasher that is flashing f2e2. I replaced the control and found no change. I and ordering the ui ; ordrng 1 W11368911 (UI) and 1 W11028004 (Jumper, 4-Wire)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
"Arrived onsite for dryer the gas power but would not tumble and also has a burning smell. Upon inspection I found that the unit was wired incorrectly. I corrected this and tested unit and found that the unit would heat but not tumble. I am ordering 1x control, main harness,housing and return with motor,blower wheel. Office to reschedule.; ordrng 1 W11525997 (Control) and 1 W11164044 (HARNS-WIRE) and 1 W10888146 (Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
Arrived onsite for refrigerator not cooling in both Sections. Upon inspection I found that both sections where at room temperature and the compressor was making a loud buzzing noise. I found no frost pattern I then checked the compressor and found that it was pulling 2.2amps and it was scolding hot I installed and known good start device and found no change. I am ordering 1x r600 sealed system 2hrs. SM team to order ss parts. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Georgetown, TX 78626
Gerry C
Job Details: 08/31/2022
Arrived to inspect knob issue. I found the right knob for the right front burner had broken and will require replacement. The stem was slightly deformed and the valve will be replaced at the same time. No gas leaks detected during service. Office to contact the CX to arrange return service.; ordrng 1 W10949105 (Saddle valve) and 1 W11188749 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Marble Falls, TX 78654
Paul
Job Details: 08/31/2022
"Arrived onsite to inspect refrigerator not making ice and being warm in the RC. The customer stated that prior to the failed cooling issue the RC evaporator had frosted over and another company had come out and defrosted the unit. I tested the FC temperature and got 28?. I tested the RC thermistors. I read the RC thermistor and got 69? and the RC evaporator thermistor was 64?. I tested the RC evaporator fan and it is working properly. I found that the compressor was extremely hot to the touch. Sealed system needs to be done, compressor, drier, service port,three way valve,RC evaporator needs to be replaced. SS is covered by manufacture warranty. Also gonna bring the control kit just in case for the defrost issue on return and will determine if it is needed at that time. Office to RS.; ordrng 1 W11291123 (Evaporator) and 1 W11575001 (3 Way Valve) and 1 W11592010 (Compressor) and 1 W11533213 (Control Kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Joe Z
Job Details: 08/31/2022
Arrived onsite for leaks water. Upon arrival inspected unit and found water leaking from above gearcase. Removed inner tub and could not find crack in tub. Could not pinpoint where leak is. Called techline for assistance. Tech recommended replacement of tub and seal. Ordering tub. Tech gave SR#7734489483 ; ordrng 1 W10371566 (Tub)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 08/31/2022
Customer Prefers morning appointments. Arrived onsite for range door loose. Upon arrival inspected unit. No external damage on unit. The door frame had internal failed. The adhesive that is keeps the panel together has failed. The door is separating allowing heat to escape and handle keeps coming loose. The outer door panel will need to be replaced to restore functionality. Ordering panel. Office to reschedule ; ordrng 1 W11176456 (Outer door glass) and 1 W11178521 (Plate)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
David S
Job Details: 08/31/2022
Arrived on site to install previous diagnose part. I replaced the float switch and ran the unit. It tried to fill with water but stopped and drained 30 seconds in. I gained access to the inlet housing and found the flow meter board corroded. I tried cleaning the corrosion but still found the same failure. With the flow meter disconnected the unit is not defaulting to a timed fill. I am ordering a flow meter and the harness to be replaced. The harness has corrosion in the connector as well. The office will reschedule when we have eta on the parts.; ordrng 1 W11535094 (Inlet assembly) and 1 W11568793 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Vincent
Job Details: 08/31/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint is door gasket comes off and middle rack wheel pops off. Replaced adjuster with new ones and ordered door gasket. Ive scheduled CX to return on 09/08/22 AM to replace gasket. No leaks observed during service.;
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 08/31/2022
"Arrived on site for a washing machine that is still having issues completing cycles. Inspected unit and work area. The customer advised that they had fixed the electrical to the washer. Did check polarity and found an open ground. Found an error code flashing on the washer indicating an off-balance pause (F0 E9). Ran the unit through diagnostics and did confirm that error code only. Tested the washer and a drain and spin with the current clothes left in the washer and did find the unit going off balance. The customer advised that they had their logical fixed yesterday and that was the first load they had ran since. Remove the clothes out of the washer and ran the unit through an auto test and the unit ran as designed. I called whirlpool Techline and spoke to Chris (No SR#). He advised that because the unit had an open ground at the plug that it can cause electrical issues with the unit throwing error codes. He advised that because the unit is running fine through diagnostics, there would be no parts that he would advise this point. I spoke to my service management team and was advised that the off-balance issue could be caused by a number of issues but the fact that it ran through diagnostics without going off balance would only mean the basket itself was fine. Ordering the gear case, cam, hub, and belt for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11551646 (Spanner nut)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Austin, TX 78704
Luis
Job Details: 08/31/2022
"Arrived on site for water leaking from icemaker. Water leaking from dispenser customer removed ice and turned icemaker off,ran diagnostics ice box fan not powering ordering a new ice box fan.; ordrng 1 W11614809 (Harness) and 1 W11407678 (Ice box fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Austin, TX 78739
Kevin
Job Details: 08/31/2022
Arrived on site and inspected washer and found Control panel is unresponsive. I entered diagnostic cycle and found safe error code F6 E3 for communication failure between control board and control panel. A new control board and control panel will be needed to correct the issue; ordrng 1 W10838672 (Control panel) and 1 W11095627 (Control)
We serviced a
FRIGIDAIRE FREEZER
Model FFU20F9GW3
Near Jarrell, TX 76537
David Z
Job Details: 08/31/2022
"Arrived on site to diagnose freezer that was not cooling at all. On arrival found compressor was not running and unit not cooling. Found all fans on, compressor did not even try and turn on. Attempted to turn defrost timer to start compressor and it still did not run. Changed overload with spare from truck stock on compressor. Unit compressor clicked and came on immediately. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Jarrell, TX 76537
David Z
Job Details: 08/31/2022
"Arrived on site to follow up on dryer that was throwing F3E2 errors and stopped cycles. Per tech Line replaced the moisture harness and the sensor bars. Checked wiring going to moisture harness from the main harness and it showed good and inline with a new harness. Ran unit and found it working properly. Customer advised to make sure large sized loads that can contact sensor bars are used, and to a small sized loads that can't be accurately read. Tech Line has no further recommended repairs as all have been done one or more times. Call complete."
We serviced a
KENMORE DISHWASHER
Model 665.13963K017
Near Georgetown, TX 78628
David Z
Job Details: 08/31/2022
"Arrived on site to diagnose dishwasher with top rack issues. Found several wheels had broken studs, causing rack to dip. Provided estimate for new adjustor kit to customer, . Replaced adjustors with updated service kit. Unit now working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KEMS378SSS05
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
Arrived onsite for a MW that is not operating. Upon inspection I found that the fuse was blown. I installed new fuse and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Buda, TX 78610
Kevin
Job Details: 08/31/2022
"Arrived on site and inspected dryer and found it is not hitting. Removed rear panel and found heating element has failed. After replacement showed customer airflow is showing as blocked/clogged on airflow meter. Recommended that dryer not be used until vent to the exterior has been clean/cleared by the service, job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Buda, TX 78610
Kevin
Job Details: 08/31/2022
"Arrived on site and inspected washer and found Control panel is unresponsive attempted to enter diagnostic cycle and found saved error code F6 E2, control board and control panel will need to be replaced
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/31/2022
"Arrived on site and inspected refrigerator and found power from control board is sporadic, cooling system is running but control can be heard starting and stopping. I have to replacement power is steady and refrigerator is operating normally
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to inspect dryer temps too high. Upon further inspection, the customer advised that they were drying clothes on the low setting and when they opened the unit door, it felt too hot inside and the clothing was too hot to touch. I tested the voltage at the wall and got 243V. I tested temps on the low setting and got an average temp of 143 degrees which is approximately 8 degrees out of range. I tested the unit on the high setting and the average temp was 152 degrees, which is within range. I tested the thermostat and found it within range as well. The customer advised that they had opened the unit door during the cycle when they found the clothing too hot. I explained that the element cycles on and off and possibly they had opened the door when the element was at its hottest point during the cycle as the unit is testing good. No lint observed during service, job completed."
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to install a dryer cord for the customer. Upon further inspection, the customer requested to remove the 4 prong cord and install a 3 prong dryer cord, which they provided. I removed the 4 prong dryer cord and installed the 3 prong cord and tested the unit. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Austin, TX 78731
Scott
Job Details: 08/31/2022
"Arrived on site for only dispensing ice and low ice production. Found solenoid was unplugged . Reconnected harnes . Solenoid is now actuating . Ran harvest and ice maker would hang up and stop. Replaced icemaker and harvested and filled normally.. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78733
Scott
Job Details: 08/31/2022
"Arrived on site for upper rack falling down . Found upper rails rusted and welds broken . Replaced rails , unit is operating normally. No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB8
Near Marble Falls, TX 78654
Paul
Job Details: 08/31/2022
Arrived onsite to inspect refrigerator not dispensing ice and burning up solenoid. Tested voltage at the control to solenoid and no voltage was detected. The harness to the solenoid from the icemaker was also damaged. Both the icemaker harness and control board need to be replaced. CX has elected to order and replace parts himself. Suspicion is that the relay on the control had stuck closed causing the coil to be energized at all times and burn up.
We serviced a
KITCHENAID OVEN
Model RBS305PDB12
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to inspect wall oven error codes. Upon further inspection, the customer advised that the unit went bad during a recent storm and is showing error code E3F1. I cycled the power to the unit and when I checked the unit the display showed the error code. The tech sheet reads to replace the main control with any F1 error codes. I attempted to test the unit and it failed to heat. I advised the customer that I could have the main control rebuilt but could not guarantee the rebuilt control would pair to the control panel
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ1
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/31/2022
"Arrived onsite for washer with error code, overflow condition. Ran test and found failed pressure switch. Replaced switch and tested. Unit is now functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near New Braunfels, TX 78132
Andrew
Job Details: 08/31/2022
"Arrived on site to test unit for not spinning properly. Found gearcase failure. Recommend replacing gearcase, cam, belt, wash plate and hub. Unable to remove wash plate. C
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78745
Luis
Job Details: 08/31/2022
2667Arrived on site. Installed water filter tested door operation good. Advised customer if issue continues to lower water pressure to unit.
We serviced a
WHIRLPOOL COOKTOP
Model JGD8130ADS
Near Austin, TX 78750
David S
Job Details: 08/31/2022
"Arrived on site to install previous diagnose parts. I replaced all 4 burner heads, and the two front ignitors. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near China Spring, TX 76633
Tyler
Job Details: 08/31/2022
"Arrived on site for refrigerator needing previously diagnosed RC cover, high-voltage control, and Bella UI. Upon arrival confirm the unit was probably defrosted and installed all three parts. Reassembled and tested unit and found all functionality fully restored and inform the customer to give it 24 hours to stabilize the temps as well as an additional four days to fill the ice bucket up.
We serviced a
MAYTAG WASHER
Model MVWB980BG0
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 08/31/2022
"Arrived on site for a washing machine that is not making it through any spin cycle. Inspected unit and work area. Round the unit three diagnostics and found an F 51 ( motor RPS failure) error code. Checked all my connections and found all connections good. Tested resistance through the RPS sensor and the motor and found both within range. Spoke to CS and was advised to remove the basket to see if there was anything stuck underneath the basket. I was unable to remove the basket even after shaking the basket up and down at least 50 times. The basket would not break free from the driveshaft. Did not find anything underneath the basket. Hes been advised to check and spin the basket to see if it was making a grinding sound. Did find the unit making a grinding sound as the basket was spun. Advise the customer the issue would be with his bearings on his washer and because of the basket not being able to be removed, we would have to do a rebuild on the washer for repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Manchaca, TX 78652
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good drain unit 3 times job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78738
Justin
Job Details: 08/31/2022
Arrived on site for refrigerator with water from the dispenser barely coming out. I test the unit and found a very light steam when dispensing. I removed the filter and found the flow normalized. I installed a filter provided by the customer and the unit was still working as designed. I found they had a bad filter prior installed. No leaks observed at the time of service.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Jarrell, TX 76537
David Z
Job Details: 08/31/2022
"Arrived on site to follow up on washer throwing F2E2 for UI not recognized. Verified error. Was able to get both UI to function and control seemed good. Replaced UI first, then control to resolve error message. Tested unit and found no further errors present. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Jarrell, TX 76537
David Z
Job Details: 08/31/2022
"Arrived on site to diagnose refrigerator that was not cooling in either compartment. On arrival found unit was running and cooling fine. Compressor felt a little warm, but unit has a full frost pattern. Customer informed me they had heard the unit clicking but not cooling, almost like compressor was locked up or a voltage issue. Checked all components and unit tested good with no verifiable failures. Customer said unit appeared to have started cooling this morning. Freezer was at 11 and dropping, RC at 40, unit was unloaded as well. Advised to add some items and monitor the unit and follow up if issue repeats. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Georgetown, TX 78628
David Z
Job Details: 08/31/2022
Arrived on site to diagnose no drain dishwasher. Examined unit and found standing water. Checked disposal and found the knockout still intact. Removed knockout are verified unit draining properly. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
Arrived onsite for ice machine that is struggling to make ice. Upon arrival I ran. Diag cycle and found that the unit was operating as designed except for that the unit would fill slow when the filter is inspected into the unit but operates normally when the filter is out. Cx was not home but I spoke with him on the phone and I told him of my findings and that the filter may be the issue and it would have to be replaced. Cx decided to purchase a filter and install it him self. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
Arrived onsite for ice machine that is not draining. Upon inspection I found that the external drain pump had failed and was not draining. I replaced the pump and tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFX15HX00
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
Arrived onsite to install previously designed parts. Upon arrival I installed new pumps and tested unit and found unit operating as designed. Customer will need to purchase a new filter as theirs is clogged. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32517AS2
Near Lakeway, TX 78734
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for unit catching on fire inside. Test unit and found fire started under the turntable glass. No melted wires or turntable motor. Just burner interior. Called safety and documented finding unit is non repairableFile#7734435999
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78738
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for unit not drying. Test unit and found broken heating element. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE00
Near Austin, TX 78704
Scott
Job Details: 08/31/2022
Arrived on site for fridge not powering on . No voltage to switch . Checked and breaker on . Pulled unit out and found power cord not plugged in . Plugged fridge in and unit powered up. Water to hous turned off . No signs of any leaks previously . Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Bastrop, TX 78602
Matthew
Job Details: 08/31/2022
Arrived onsite for microwave not venting properly. Upon arrival inspected unit. Found blower fan not secured properly resulting in pore ventilation. Disassembled unit and secured fan. Tested unit and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Bastrop, TX 78602
Matthew
Job Details: 08/31/2022
"Arrived onsite for microwave not heating. Upon arrival inspected unit. Tested and found all other components functioning but not heating. Found failed high voltage system components. Disassembled unit and replaced magnetron, capacitor and diode. Tested unit and unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Bastrop, TX 78602
Matthew
Job Details: 08/31/2022
"Arrived onsite for oven panel not responding properly and restarting. Upon arrival inspected unit. Customer stated that intermittently, when starting a bake cycle, after selections are made the screen will go back to the main menu rather than start the bake cycle. After a few tries it will work and cycle properly. Power cycled and reset unit. Connected back to network and system auto updated. Unit is now functioning properly. If symptoms persist recommend replacing console part W11296171. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/31/2022
"Arrived on sites and inspected refrigerator and found customers experiencing ice cubes getting stuck in the chute. Dispensed ice cube several times and there is no bridging on cubes and ice door is working properly. operation of dispenser cannot be changed or adjusted, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78626
Gerry C
Job Details: 08/31/2022
"Arrived to inspect microwave door issue. I found the chassis had sustained damage at some point and has a twist/bend, causing the right upper microwave switch to not be fully depressed unless the door is pressed in at the upper right, or slammed. The lower right front leg area was bent over toward the center of the chassis and causing it to further induce twist to the chassis when mounted. Further inspection revealed the outer stainless panel to the right of the actual microwave chassis is slightly deformed, preventing the door from fully contacting the switch. I contacted MFG tech Chris, SR# 7734490868, and advised of my findings. The MFG tech said the issue is due to shipping or installation damage and due to the nature of the damaged chassis, cannot be fully repaired. I was able to square the chassis in the mount and the issue was reduced, but requires a specific press or technique to get the door to close fully and shut off the light."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Gerry C
Job Details: 08/31/2022
MR arrived on site to install previously diagnosed parts. Removed front door glass and replaced with new unit. Reinstalled unit. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Round Rock, TX 78665
Gerry C
Job Details: 08/31/2022
"MR Arrived on site for noise issue. On inspection found back service panel was dented in touching the compressor. Fixed service panel. Set and level the unit, could not reproduce the issue after setting the unit up correctly. No water line connected to the unit. Working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78665
Gerry C
Job Details: 08/31/2022
"MR Arrived on site to do SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Installed new element, tested unit in diagnostics mode. Working as designed, no leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Marble Falls, TX 78654
Paul
Job Details: 08/31/2022
"JM: Arrived onsite to inspect washer not latching properly. I found that the door strike needed to be turned 180?. I adjusted the strike and the unit began operating as designed. Tested unit. Operational test good, no leaks observed during service. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78704
Scott
Job Details: 08/31/2022
Arrived on site replaced FZ door . Temp repair had held since last visit . Door was only needed . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78754
Joe Z
Job Details: 08/31/2022
Arrived onsite for water dripping from ice maker dispenser. Upon arrival inspected unit and was hot in both boxes. Both FC and RC temp was 80 degrees. Ran diagnostics and all components and sensors passed. Found compressor would not kick on during compressor test. Found start relay just licks. Ohms compressor and is good. Replaced start device with truck stock. Test unit and compressor now operates correctly. Monitored temperature and temperature has dropped to 40s in FC. Customer will monitor for cooling fr the next several hours. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seguin, TX 78155
Andrew
Job Details: 08/31/2022
"Arrived on site to test unit for squealing/squeaking noises. Found cam has signs of belt slipping. Found belt to be looser than normal. Also found unit excessively leaning to the right. Leveled unit and replaced cam, belt and shift actuator. Unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Seguin, TX 78155
Andrew
Job Details: 08/31/2022
"Arrived on site to test unit for not venting to exterior. Found vent motor was not redirected to vent to exterior. Adjusted vent motor, unit working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Seguin, TX 78155
Andrew
Job Details: 08/31/2022
"Arrived on site to replace element per special project. Replaced element, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78758
Joe Z
Job Details: 08/31/2022
"Arrived onsite for Wsh will not agitate . Upon arrival ran diagnostics and there were no error codes. Test unit on manual test mode and found agitate and spin do not operate. Checked motor at control and ohmed good . Called techline for assistance. After series of test, tech recommended replacement of control. Replaced control and test unit. Unit operates as designed. Tech gave SR#734489601. No leaks present at this time. Job complete"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Austin, TX 78758
Joe Z
Job Details: 08/31/2022
Arrived onsite to install previously diagnosed parts.Replaced panel. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/31/2022
"Arrived on site and found currently freezer temperature is -2?, fresh food temperature is 38?. Customer experience refrigerator that warm in both sections left it unplugged For a day and refrigerator has been working properly since. On test seven changed defrost cycle to eight hour timed and replaced thermistor. Freezer may have frosted over due to a food item causing door to stay open, If issue continues prescreen Damper, high-voltage control board, user interface, evaporator harness, defrost element, and thermistors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78723
Joe Z
Job Details: 08/31/2022
Arrived onsite to install previously diagnosed parts. Replaced bottom right door. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78746
Scott
Job Details: 08/31/2022
Arrived on site for ice machine making a lot of noise . Found tray not full of water and recalculation pump making a lot of noise . Replaced pump ran diagnostics and all sounds normal and getting correct amount of water in tray . No water leaks detected at time of service. Job complete
We serviced a
MAYTAG DRYER
Model WGG745S0FS05
Near Hutto, TX 78634
Gerry C
Job Details: 08/31/2022
"Arrived to inspect door closing issue. I found the door required adjustment to fully close and to actuate the door switch. After adjustment, the issue was resolved. Operational test good."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/31/2022
"Arrived on site and found airflow is showing restricted on airflow meter, Temperature is good. Removed vent hose from rear of dryer and airflow is now showing good. Recommended to homeowner that vent to the exterior be clean/cleared by a service, also recommended a dryer should not be used until this is done To prevent any damage to it, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/31/2022
"Arrived on site and sound customer called in a refrigerator not a dishwasher. Customer hears a rattling noise that is very intermittent. observe refrigerator for one hour and hurt noise but it changes as soon as refrigerator is moved forward, raising refrigerator using front feet does not remove noise. attempted to contact techline to send in videos Stayed on hold for 20 minutes and they did not answer, the Video is still available to help and diagnosis"
We serviced a
WHIRLPOOL DRYER
Model MEDB955FW0
Near Austin, TX 78739
Kevin
Job Details: 08/31/2022
"Arrived on site and replaced all parts diagnosed on previous visit. Dryer is still giving L2 error Spoke with CS, no further repair should be attempted, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2427IL02
Near Austin, TX 78730
David S
Job Details: 08/31/2022
Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lago Vista, TX 78645
Vincent
Job Details: 08/31/2022
"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater to replace with new and improved one. Tested unit and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model JMW3430IL03
Near Austin, TX 78737
Justin
Job Details: 08/31/2022
Arrived on site for a wall oven not heating properly. On arrival the customer stated they had a home inspector that found the units temps were off. I found the inspector used an infrared gun to check surface temps. I walked the customer through how this is the incorrect way to check temps for the oven. I heat the unit to 350?F then monitored the temp fluctuations and found it heating as designed. I informed the customer of my findings. I reached out to the office to collect the service fee. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78737
Justin
Job Details: 08/31/2022
Arrived on site for a washing machine not running properly. On arrival the customer stated the unit will fill (and appears to fill to much) then it will stop and flash lights on the UI. The customer showed me a video of the lights and it was error code F8E1 for long fill. I put the unit into diagnostics mode and found stored error code F8E1. I then manually activated each component and it ran as designed. I then ran a quick wash and found the unit would fill way to high and then throw an F8E1 and stop. I gained access to the pressure tube and found it had come loose. I re-installed it and then ran through the same steps prior. I found the unit now running as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the front left and right burners not igniting properly, I removed and replaced the burner heads and tested. Unit is operating as designed. Customer tested and they were satisfied. No gas leaks detected during service, job completed"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that the unit is getting too hot. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My 5 temp readings were 346, 351, 362, 351, 364 for an average temp of 354.8 degrees. I advised the customer of my findings and no mechanical repairs needed at this time. No gas leaks detected during service, job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-float switch. Cleared the code and continued with testing. I removed e toeplate and removed the float switch reservoir and found water in the reservoir. While testing, I checked the tub and found a large amount of detergent suds inside (photo). The customer advised that when the error code came up, they opened the unit door and found a lot of suds as well. Customer advised that they have a water softener system. I attempted to clean the float switch but was unable to get all of the water out of it; therefore, I removed and replaced the switch and reassembled it to the reservoir. The unit completed testing and is operating as designed. I cleared the suds from the unit and I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS0
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the blower assembly and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/31/2022
"Arrived onsite to replace previously diagnosed parts. Upon arrival recovered refrigerant. Replaced compressor, Uv dryer , and access valve. Pulled vacuum and held. Charged per spec and ran compressor. Compressor is running and pressures in range. Unit began cooling. Recommended customer place a bottle of water in freezer and allow to freeze once frozen for minimum 24 hrs, until should be good to load. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seguin, TX 78155
Andrew
Job Details: 08/31/2022
Arrived on site to test unit for no power. Found outlet putting out proper voltage 120vac but worn pins preventing power cord from making contact and unit not receiving proper voltage. Advised outlet needs replaced. Ran power cord to different outlet and unit working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, TX 78132
Andrew
Job Details: 08/31/2022
Arrived on site to replace compressor from previous diagnosis. Verified compressor was needed. Replaced compressor and charged with nitrogen at 130psi. System held pressure and no signs of refrigerant leak. Vacuumed system and charged to specs. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Austin, TX 78746
Scott
Job Details: 08/31/2022
"Arrived on site for not drying load completely. Found unable to change dryness level . UI wouldnt even light up on they selection . Ran diagnostics, no error codes . Fans ,drain pump ,thermistors checked normal. Replaced control . Dryness selection is now lighting up and able to change selection . Unit is heating up now . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Austin, TX 78745
Luis
Job Details: 08/31/2022
"Enter off deanton hill dr make left building 3 #106. Arrived on site. Diagnosed a refrigerant leak in the system,replaced the evaporator and installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78731
David S
Job Details: 08/31/2022
Arrived on site to install a new heating element. I verified the dishwasher falls in range of service pointer W11540964. I installed a new heating element according to the service pointer. I reinstalled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FVAXVL00
Near Austin, TX 78750
David S
Job Details: 08/31/2022
"Arrived on site for fridge not cooling at all. I inspected the unit and work area. I found the freezer at 30 degrees when set to 0, I found no ice build up on the evaporator. I gained access to the compressor and found it turning on and off, not getting out of start up. I swapped in a new start device and monitored the unit. I found the compressor staying on and the freezer cooling, I waited 10 minuets and found the freezer dropped to 14 degrees. Customer paid in full with credit card. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Cedar Park, TX 78613
David S
Job Details: 08/31/2022
Arrived on site for dryer taking a long time to dry. I inspected the unit and work area. I spoke to the customer and found out it only happens on sensor dry. I inspected the sensor and found it working as designed. I replaced the control and preformed an air flow test. I found the air flow weak when the unit is on the exterior vent. I recommend the customer have vent wizard come out and clean the exterior vent.