Near Spicewood, TX 78669
Brandon
Job Details: 09/04/2020
COOKTOP WHIRLPOOL KCGS556ESS02 "Arrived on site for customer complaint of unit not boiling water quick enough, found burners to be working as designed, the grates on his model sit almost two inches above burners making boil time longer."
Near Georgetown, TX 78633
Tommy
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for washer tripping breaker. Upon arrival flipped and reset breaker. Tested unit in diagnostics all tested good, testing high spin, tested good. Found error code F0 E5 for off balanced load spoke with customer about load size. Tested unit through normal cycle unit tested good no signs of leaks during service. Job Completed."
Near Wimberley, TX 78676
Richard
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator not making ice. Ran diagnostics and found that the ice container was full of ice . All functions tested good and could not find any issues at this time. Complete
Near Austin, TX 78717
Kayman
Job Details: 09/04/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived onsite for cooktop with center burner weak flame. Upon inspection I found the center burner hissing with some uneven flames. I noticed the air vent in the ceiling was blowing directly on the cook top making all burners flames blowing around but none of them hissing like the center one. I found the center burner orifice holder greasy or dirty which is most likely causing the hissing. I am recommending the center burner orifice holder be replaced. Job complete."
Near Killeen, TX 76549
Tyler
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to repair previously diagnosed gear keys. After opening up the gear case box and removing it and comparing it to the new one I found that the seal around the new gear case was twice the size of the old one and would not fit Under the unit amount properly we will need to re-order the gear case and confirm that the new one matches the current style.Customer would like to schedule directly with office to try and work out the soonest time that we can be back out for the repair; ordrng 1 W11035747 (gearcase)
Near Austin, TX 78734
Brandon
Job Details: 09/04/2020
DISHWASHER JENN-AIR JDB8200AWS3 "Arrived on site for customer complaint of unit taking long time to complete cycle, found OWI sensor and whole dishwasher caked with soap scum and hard water build up. Instructed customer to run cleaning solution through unit multiple times and showed him how to clean filter and calibrate sensor. Collected service fee on cc."
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC doo being badly warped at the top, I removed and replaced the door and tested. Unit is operating as designed. I placed the nameplate at the top right corner of the door. No water leaks observed during service, job completed."
Near Austin, TX 78746
Leonardo
Job Details: 09/04/2020
COOKTOP JENN-AIR JGD3430WS00 "Arrived on site to replace left front burner head, left front orifice holder and screws. Replaced left front burner head left front orifice holder and screws, test unit, unit works good. Job complete."
Near Austin, TX 78730
David Z
Job Details: 09/04/2020
REFRIGERATOR GE ZISs420DRHSS "Arrived on site to diagnose Refrigerator not cooling In Either compartment. On arrivaL RC and FC were at room temp. Compressor was not running when i got there. Power cycled unit and compressor still would not engage. Checked voltage and found power going to inverter, but Not firing the compressor. Replaced inverter. Retested and cycled and compressor is now kicking on and stayed running. DW approved replacement of inverter. CAll complete."
Near Kyle, TX 78640
Richard
Job Details: 09/04/2020
DISHWASHER FRIGIDAIRE FFID2423RS1A Arrived onsite for the dishwasher leaking. During testing found that the dishwasher is leaking but it looks like it’s coming from the sump assembly will need to replaced sump assembly and all the components that go with it. Will need authorization for the repair.; ordrng 1 154406401 (gasket) and 1 154723801 (sump assembly) and 1 154762601 (sensor) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
Near Kyle, TX 78640
Kevin
Job Details: 09/04/2020
DRYER MAYTAG MEDB765FW0 "On site and used airflow tester on dryer and found no airflow present. Removed vent hose from rear of dryer and airflow tester is now good. Recommended to homeowner that vent to the exterior be cleared/cleaned by a service to prevent any possible fire hazard or damage to dryer. Vent has not been cleared in six years. job complete."
Near Austin, TX 78759
Wesley
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer informed over phone that function restored after defrost and ice production resumed. Customer will reschedule in event of repeat symptom.
Near Jarrell, TX 76537
Cliff
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is not cycling properly. Found blower clogged preventing proper airflow. Removed all debris from blower assembly and tested unit. Found all is functioning properly at this time. Advised homeowner on lint screen usage.
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
RANGE GE JGSS66SEL1SS "Arrived on site for range gas smell when oven is preheating. Checked amp draw on igniter and found to be good, checked flame and found to be a little abnormal, adjusted air flow and found improvement
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the front right and center orifice holders having stripped screws and the center valve unable to adjust flames, I removed and replaced both orifice holders, valve and screws. Using my liquid gas leak detector, I tested all gas line connections and all were good. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
Wesley
Job Details: 09/04/2020
DISHWASHER AMANA ADB1500ADB3 Arrived onsite and found unit operating without pump and motor failure. Ordering pump and motor and returning with control. ; ordrng 1 W10902307 (pump&motor)
Near Buda, TX 78610
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Arrived on job to replace previously diagnosed parts.
Near Round Rock, TX 78665
Scott
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for no drain dishwasher . Found glass stuck in drain motor . Replaced motor . Ran test wash all checked normal .No water leaks detected at time. Job complete ."
Near Austin, TX 78733
Kevin
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to test unit for control issues. Found inlet valve leaking water into electric control causing f7e9 error and lid lock issues. Need to replace wire harness and control board and inlet valve housing assembly per tech line. Shut off hot water so customer can continue using mean while. W10812418Sr#7728730250; ordrng 1 W10780062 (harns-wire) and 1 W10812418 (cntrl-elec) and 1 W11173599 (HOUSING ASSEMBLY)
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not drying.upon further inspection, I checked the element and found no burnt spots. I checked the dispenser and found the customer is not using rinse aid. I placed the unit in diagnostics showing no error codes. Continued with testing and checked amp draw to,the components and all were showing the proper amp draw except the element. I found that the right side connection for the element was off. I reconnected the element and checked amp draw and the unit is operating as designed. I advised the customer of my findings and made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
Near Buda, TX 78610
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on job for complaints of only dispensing crush ice. Found the container not allowing door to open. Replaced ice container.
Near Austin, TX 78745
Leonardo
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL MDB8959SKW0 "Arrived on site, found screw for kick-plate off, reattached kickplate, tested unit, unit door not hitting kickplate, job complete"
Near Meadowlakes, TX 78654
Paul
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite for a refrigerator with the door gasket that was replaced very wrinkled and a lot of condensation. I used my heat gun and removed all of the wrinkles. I found the door gasket sealing good. I found the humidity control turned off and explained to ms that this should be left on to prevent the condensation from building up on the center door mullion. Call complete.
Near Austin, TX 78747
Leonardo
Job Details: 09/04/2020
MICROWAVE MAYTAG JMV8208AAS "Arrived on site to test unit for unit not heating correctly, test unit, found high voltage transformer not working
Near Coupland, TX 78615
Andy
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator water and ice buildup in ice container. Called tech line and spoke with Austin (SR# 7728731424) made aware of issue and what was done. Was instructed to test water pressure at water dispenser by seeing how long it takes to fill 8 ounces and found to be within range was instructed to go in Diagnostics and cycle ice maker then do ice maker fill test and found no over fill. Was instructed that issue is not likely ice maker over filling. But with moisture getting in. Was instructed to replace ice door with seal and ice chute door. But to also replace ice maker and valve as well. Ordering needed parts. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11268536 (door-ice) and 1 WPW10606117 (door-ice)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
WASHER MAYTAG MVWB965HC0 "Arrived on site to inspect washer for not filling,upon inspection found only half of the solenoids are firing. Replaced valve and found no issues. Job complete"
Near Austin, TX 78739
Kevin
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site and replaced control board, customer will contact office if this does not direct dishwasher operation. job complete"
Near Austin, TX 78746
Kevin
Job Details: 09/04/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Arrived on site to test unit for leaking water in refrigerator. Found fresh food evap frosted over. Inspected software version and found it is still 600 per service pointer W11033419D it’s needs to be updated to 700 or greater. Will bring other parts mentioned in service to pointer to ensure complete repair. Customer has read and signed defrost waiver. ; ordrng 1 W10815734 (cover-evap) and 1 W10888883 (icemaker) and 1 W10908836 (VALVE) and 1 W10918848 (cntrl-elec) and 1 W11165806 (FILTER HOUSING ) and 1 W11332011 (CONTROL)
Near Kingsland, TX 78639
James
Job Details: 09/04/2020
COOKTOP KITCHENAID KCGS556ESS Arrived on site and tested burners for flame pattern. Found flame pattern was off due to 2 caps being off center. Also tightened power burner mount screw and re secured to mount. Tested flames for flame pattern and tested correctly. job complete
Near Pflugerville, TX 78660
Matthew
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for microwave venting in the wrong direction. Pulled unit, disconnected fan harness, arraigned fan to properly vent up into the duct. Cut vent holes and reattached damper. Tested unit and unit functioning properly. Job complete."
Near Pflugerville, TX 78660
Matthew
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 "Arrived onsite for refrigerator with no lights and unit not cooling. Braker to unit was off. Flipped to on, tested unit and all lights functioning and unit is cooling. Job complete."
Near Leander, TX 78641
David S
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for freezer covered in ice. I inspected the unit and work area. I checked the low and high side pressure for the unit, all pressures look good. I found the control would not let me into diagnostics. I went to replace the control and found the ones went out was defective, and would only scroll through the led lights. I put the original control back in and gained access to the heating element. I found the heating element shorted, and showing no continuity. I replaced the heating element with new. I finished defrosting the unit. No water leak detected. Job complete."
Near Austin, TX 78748
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for no ice and cooling complaint. Per customer they have to run a hard reset to unit to get proper cooling about every month,ran diagnostics,no air flow from ice box fan,E5 error on icemaker,diagnosed a defective main control,installed a new main control,ran ice box fan test passed good air flow,ran harvest test passed,ran fill test passed."
Near Taylor, TX 76574
Andy
Job Details: 09/04/2020
MICROWAVE MAYTAG MMV5207BAB
Near Round Rock, TX 78664
Scott
Job Details: 09/04/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site for washer shutting down in wash cycle . Ran diagnostics for off balance pause and off balance error codes . Found unit feet were not properly level . Leveled unit and ran calibration and diagnostics wash, all checked normal Also instructed customer on proper loading & soap usage. No water leaks detected at time of service . Job complete"
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL KDTM704KPS0 Arrived on site to install previous diagnosed part. I gained access to the toe place and found it no properly installed. I removed all toe plate pieces and reinstalled properly. Toe plate was not needed. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KUDF204EPA00 "Arrived on site for customer complaint of unit not making ice, found failed ice maker, I replaced ice maker, unit tested good.
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to install previous diagnosed part. I removed the broken door switch and installed new. I did a temp test in the freezer and found it at 0 degrees. The unit is working as designed. Job complete.
Near Austin, TX 78723
Jacob
Job Details: 09/04/2020
FREEZER WHIRLPOOL WRT138FZDB00 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. Also saw that the freezer was full of food. Possibly blocking the air to travel in the freezer better possibly causing the bit of frost to build in fresh food compartment. No issues at this time. Job complete
Near Austin, TX 78759
Wesley
Job Details: 09/04/2020
ICE MACHINE WHIRLPOOL KUIS18NNTB0 Arrived onsite and upon having unit uninstalled customer found corrosion on compressor and harness.
Near Round Rock, TX 78665
Scott
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for no ice . Temps are normal . No frost found in either section . Ran diagnostics , ice maker not responding . Replaced ice maker . IM did successfully complete. Job complete . No water leaks detected at time of service."
Near Austin, TX 78754
Matthew
Job Details: 09/04/2020
FREEZER WHIRLPOOL WRS315SDHM01 "Arrived onsite for refrigerator freezing up in freezer section. During inspection found that ice chute has a gap running from left to right and was allowing air to enter the freezer and accumulate frost along the chute and door also freezing the door switch closed. Could not identify a replacement part in parts breakdown. Called tech line and chute is non replaceable, recommended replacing freezer door. Need to order entire freezer door. Ordering W11258444 (stainless door). SR#7728731570. Bringing padding on return visit just in case, did not hear any noise on this visit. ; ordrng 1 W11258444 (FREEZER DOOR)"
Near Kingsland, TX 78639
James
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and tested for ice amounts. Found ice maker overfilling causing ice cubes to stick together. Leveled unit and installed new ice maker. Tested operation and all tested good. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 09/04/2020
COOKTOP WHIRLPOOL KCGS356ESS "Arrived on site to diagnose a cooktop with improper flange sizes. Tested unit and found cooktop not converted for propane. Converted unit properly using conversion kit,and tested unit. Found all is functioning properly at this time."
Near Austin, TX 78738
Brandon
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of PF error code, found unit was plugged into an arc fault outlet, we plugged it into a different outlet, unit tested good."
Near Austin, TX 78705
Jacob
Job Details: 09/04/2020
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived onsite for lights not lighting up on UI panel. Had customer reconnect the unit. Panel did light up. Unit was running but would only cycle to fill with water and keep draining unit. Would not make ice. Ordered part. Office to reschedule ; ordrng 1 W11034363 (cntrl-elec)
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
WASHER WHIRLPOOL MVWX655DW2 "Arrived in site to install previous diagnosed parts. I gained access to the motor and pulley. I installed the new belt. I ran the unit through a diagnostics cycle, and found it operating as designed. No water leaks detected."
Near Austin, TX 78705
Jacob
Job Details: 09/04/2020
DISHWASHER JENN-AIR JDB9000CWS1 "Arrived onsite for unit not draining. Tested unit. Upon inspection. Replaced control board, also found that drain was clogged. Removed clog from drain. Tested unit. Unit test good. No leaks at this time.
Near Belton, TX 76513
Al
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace the main control.Disassembled, installed and reassembled.Job complete"
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Arrived on site to install previously diagnosed and ordered part. Due to the RC door gasket being badly shaped, I was to remove and replace it. I am reordering the correct part and office to schedule return service.; ordrng 1 W11229610 (gasket-dor FC BLACK) and 1 W11240749 (gasket-dor RC BLACK)"
Near Georgetown, TX 78628
Lou
Job Details: 09/04/2020
RANGE WHIRLPOOL GR556LRKS0 "Arrived on site to inspect range oven not heating. Upon further inspection, I attempted to place test the unit in Bake mode at 350 degrees and when I pressed start, the unit would not respond. I pressed several,other buttons on the keypad and the unit failed to respond. When I attempted to change the time and I pressed the change t button, nothing happened. I tested the cooktop and it operated as designed as it’s not controlled by the main control or console keypad.
Near Round Rock, TX 78665
Wesley
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and adjusted door alignment to correct door closure problem. Advised customer on repair. All checks good. No parts needed.
Near Elgin, TX 78621
Andy
Job Details: 09/04/2020
REFRIGERATOR GE CYE22TP2MDS1
Near Dripping Springs, TX 78620
Robert
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on job for complaints of fan running all the time. Ran diagnostics and found all functions working properly.
Near Waco, TX 76712
Jonathan M
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDPM604KPS0 Arrived on site for a dishwasher that has a cancel button that won’t work. Inspected unit and work area. Tested unit and all other buttons were functional. Cancel and drain was the only button that would not work. Replaced consul and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78746
Leonardo
Job Details: 09/04/2020
RANGE JENN-AIR JGRP548HL00 "Arrived on site to replace blower, replaced blower, tested unit, unit functioning correctly. Job complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 09/04/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived onsite for the ice machine not making enough ice. Called tech line and went through diagnostics and found that the bin thermistor ohmed out bad. Replaced bin thermistorComplete Sr# 7728728611
Near Granger, TX 76530
Andy
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer not operating. Tested and inspected unit and found failed control and UI. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11130237 (console) and 1 W11130238 (cntrl-elec)
Near Austin, TX 78739
Kevin
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, uploaded one picture. Refrigerator will need to be disconnected from power and defrosted for36 to 48 hours before return visit. Customer has read and signed defrost waiver. ;
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
WASHER MAYTAG MHW3505FW1 Arrived on site for washer not operating properly. Tested and inspected unit and found failed drain pump and latch. No repairs are to be done at this time. No water leaks present at time of service.
Near Pflugerville, TX 78660
Matthew
Job Details: 09/04/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived onsite for dryer not tumbling. Tested unit and could hear motor but drum was not turning. Disassembled unit and found belt slipped from idler and was not allowing the drum to spin. Remounted belt, assembled unit and unit functioning properly. Job complete."
Near Austin, TX 78717
David S
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on sit o install previous diagnosed parts. I removed the broken oven door hinges and replaced new. I removed the microwave door and reseated the door properly. I tested both doors, and they are no working as designed. I spoke to the customer about letting the microwave door close on its own power to ensure a proper close. Job complete."
Near Taylor, TX 76574
Andy
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Arrived on site for refrigerator FC and RC not cooling properly. Tested and inspected unit and found ice buildup on evaporator due to not defrosting. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. ; ordrng 1 SEENOTE (RUN CC)
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not lights, upon inspection found the lightbulb out, replaced lightbulb and tested. No issues found. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
RANGE GE JGBP25MEM5BS "Arrived on site for range oven gas smell and left front burner not lighting. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service. Advised customer not to use unit until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB16K1005 (BURNER HEAD) and 1 WB16K22 (burner,bake) and 1 WB29K10001 (brnr cap, med) and 1 WB2X9154 (IGNITER )"
Near Granite Shoals, TX 78654
Paul
Job Details: 09/04/2020
RANGE WHIRLPOOL WFE770H0FZ2 Arrived onsite for a range to replace the previous diagnosed parts. I replaced the main harness. The new harness came with a new terminal block. Call complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/04/2020
DRYER MAYTAG MED5500FW0 "Arrived on site to test unit for no heat. Unit is receiving proper voltage, cutoff tested good, thermal fuse tested good. Found bad heating element. Replaced heating element, tested unit, unit works good. Noticed venting leading to exterior is clogged. Recommended to customer venting needs cleaned before using unit to prevent damage.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven error codes. Upon further inspection, I found the unit installed under the cooktop and not pushed in all the the cabinet space (photo). I placed the unit in diagnostics and checked error codes. I found F8E0 & F6E4. Following the tech sheet for error F6E4, I removed and replaced the main control and tested the low speed blower voltage and got 124V. Checked the high speed and got the same voltage. Tested unit and it is operating as designed. Unit is in a new vacant home and will need to be connected to WiFi once it’s occupied. I placed the unit back in its space and attempted to get it to all the way in and was unable to. Appears the cooktop power cord is blocking the way. Job completed."
Near Manor, TX 78653
Matthew
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived onsite to replace previously diagnosed parts. Replaced UI control, main control and diffuser. Tested unit and unit functioning properly. No leaks present at this time. Job complete."
Near Spring Branch, TX 78070
Richard
Job Details: 09/04/2020
RANGE WHIRLPOOL ISE630WS01 Arrived onsite for the oven control stuck in sabbath mode. Replaced control and oven tested good. Complete
Near Round Rock, TX 78681
Kayman
Job Details: 09/04/2020
OVEN JENN-AIR JJW2830IL00 Arrived onsite for dual wall oven with locked lower door and food stuck inside. I found the lower oven door latch in the lock position. I entered diagnostics and went to component activation and unlocked the latch. There were no stored error codes. I researched the tech sheet and it recommended inspecting the control for loose wire connections if none are present to replace the main control. The resident stated that they have had issues with past ovens upper oven heat venting and shorting out the controls. I replaced the lower oven main control and added a small buffer between the console and controls where I found some small gaps. I advised the resident to keep an eye on the unit and I explained how to go into component activation to manually unlock the doors so they won’t have food stuck inside. In the event of a call back please send both main controls and console for this unit. Job complete.
Near Austin, TX 78750
Kevin
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to test unit for refrigerator not cooling. Found fresh food evap frosted over unable to work on will need to be defrosted. Customer has read and signed defrost waiver. motor(W11087438)
Near Bertram, TX 78605
James
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and tested operation. Found control will not allow all test functions and is skipping steps and not running them correctly. Also found no voltage to freezer fan motor. Unit will need new control and evaporator fan to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WPW10317076 (cntrl-elec)
Near Round Rock, TX 78681
Kayman
Job Details: 09/04/2020
WASHER MAYTAG MHW6630HC0 "Arrived onsite for washer not responding to power button only responding to control lock. I tested the wall outlet voltage and it tested between 120v and 125v. I removed the control panel and found the main wire connector not seated correctly and sitting at a slight angle. I re secured the connector and was able to put the unit into diagnostics. The unit showed no error codes so I ran a quick diagnostics cycle. All functions passed and the power button is now responding. I advised the customer to keep an eye on it and let us know if the issue returns. We will need to return with the ACU control, the UI console and door latch in the case of a call back. Job complete."
Near Austin, TX 78749
Kevin
Job Details: 09/04/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to test unit for no operation. Found connection to heating element loose. Element tested good. Also found 120v on one leg but only 39v on the other. Showed customer and informed electrician needs to correct issue.
Near Temple, TX 76502
Al
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and inspected washer and found the drain pump is defective, not allowing water to drain.Ordering the drain pump to complete the repair.Needs more work ; ordrng 1 W10876600 (DRAIN PUMP )"
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
OVEN KITCHENAID KEBS109BSS01 "Arrived in site for oven temperature rising slow. I inspected the unit and work area. I spoke to the customer and found out the oven gets to preheat temp but once they open the door and put food it takes longer for it to get back to temp, but it does get to temp. I inspected the door seal and found it flattened lol the way around. I corrected the door seal and pinched it back into shape. I ran a temp test on the unit and found it getting to temp and cycle like it’s designed too. I gained access to the controls and tested the bake and broil elements, both check good. I checked voltage to the unit and we are getting 240 volts across l1 and L2. I tested the relay while the unit was hot and found the relays cycling open and closed as designed. Unit is operating as designed. I spoke to the customer about reshaping that gasket once a month so that it keeps a good seal.
Near Austin, TX 78748
Leonardo
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to test unit for not washing, test unit found float in upright position, reset float, test unit, unit getting water, no leaks present at this time, job complete."
Near Temple, TX 76501
Al
Job Details: 09/04/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site and inspected dryer for unusual noises.Confirmed the complaint and found the blower wheel was stripped and seized on the motor.Chiseled the wheel off and removed and replaced both the motor and wheel.Customer advised the unit no longer makes the alert tone when powering on,off and end of cycle.Ordering the overlay to replace defective one on unit.Office to reschedule with customer.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11089306 (OVERLAY)"
Near Waco, TX 76710
Jonathan M
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a refrigerator that is dispensing water and ice after the dispenser button is not pressed.is no longer pressed and has door not aligned. Inspected unit and work area. Adjusted the door to allow the door to swing in properly. Tested water and ice dispensers and unit was working as designed. The customer complained about the doors not aligning properly and being flush. I called tech line and spoke to Robert SR# 7728037612. He advised that the unit has to send voltage to the control that the dispenser was turned off so it can stop voltage to the water valve. Thus he said the customer can’t pull away the cup right away if they don’t want water dripping after they pull it away. In regards to the doors not aligning, he advised that the door are spray foam insulated and some doors are a little wider than others by millimeters. He advised so long as the doors sealed, there was no issue with the doors, only a cosmetic one, which was not
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/04/2020
DRYER AMANA NED4655EW1 "Arrived on site for a dryer that has no power. Inspected unit and work area. Removed terminal block cover and tested voltage. Found 122 V going from L1 to neutral, 122 V going from L2 to neutral but less than a volt going from L1 to L2. Checked continuity on the cord and found continuity but singe marks on the L1 prong. Advised the customer that he has an electrical issue and will need to get an electrician to fix his outlet or breaker. I also advised him he may want to change his power cord. Asked customer if he wanted to buy the door from me. He advised he was going to try and fix the outlet and see if the power cord still worked first. Unit is working as designed. Call complete."
Near Temple, TX 76502
Al
Job Details: 09/04/2020
DRYER WHIRLPOOL WED9750WW0 "Arrived on site and inspected dryer not heat.Confirmed the complaint and found the element was defective.Removed and replaced it and unit tested as designed.Customer did have an excessive amount of lint buildup inside the unit and was informed if the unit fails again for the lint, then customer will not be covered under warranty.Customer to contact service to correct issue.Job complete"
Near Austin, TX 78734
Brandon
Job Details: 09/04/2020
RANGE FRIGIDAIRE PLES389ECI "Arrived on site for customer complaint of left rear burner not working, found broken control valve, ordering control valve for left rear burner. ; ordrng 1 316441801 (control,elect dual) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78734
Brandon
Job Details: 09/04/2020
DISHWASHER FRIGIDAIRE PLD4375RFC2 "Arrived on site for customer complaint of unit filling with water when not in use, found failed valve, I replaced valve, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not closing correctly, drawer panel was noticeably bent out of shape on left side, ordering panel and sending autho to claims. Office to reschedule ; ordrng 1 W10861542 (PANEL)"
Near Horseshoe Bay, TX 78657
Paul
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for a washer that shakes harshly during spin. Ms stated the unit bangs loudly in wash also. I found the unit way out of level. I found the suspension good. The unit is installed with the back legs in a water sump but the sump is not as large as the machine so the front legs are on the floor. They were installed with wood blocks under the rear legs to get them level and the washer came off the wood. I put the wood back under the rear leaks and leveled the washer. I tested the unit and it is working as designed. I advised the customer to possibly get a contractor out and see if something more permanent can be put under the rear legs to keep this from continuing to happen. There were no water leaks present at the time of service. Call complete.
Near Kingsland, TX 78639
James
Job Details: 09/04/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site and tested operation. Found oven would pre heat to 378 them drop to 332 and not heat again but just maintain lower temp going between 331 and 333. Unit will need new ui and control replaced at same time to correct software issue. Office to schedule return services. ; ordrng 1 W11333311 (UI)
Near Manchaca, TX 78652
Jacob
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for unit not lighting. Tested unit. Found that unit is not lighting. Customer is sure that light bulb was replaced. Replaced control board. Tested unit. Did not fix issue. Looked at light bulb. Saw that light bulb is burned out. Let customer know that bulb needs to be replaced once again with the correct appliance bulb for unit. No issues at this time. Job complete
Near Austin, TX 78736
Kevin
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site to replace control panel and electric control from previous diagnosis. Replaced panel and electric control. Tested unit, unit works good. Job complete."
Near New Braunfels, TX 78132
Robert
Job Details: 09/04/2020
OVEN JENN-AIR JMW3430DP02 Arrived on job to replace console. After replacement test operation.
Near Austin, TX 78717
Tommy
Job Details: 09/04/2020
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite for oven not heating. Upon arrival found the bake element wasn’t getting voltage from the control. Checked broil broil tested good. Removed and replaced main control. Tested unit all tested good. Job Completed.
Near Austin, TX 78758
Wesley
Job Details: 09/04/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite and replaced the knob and the temp switch. Unit is now operating as designed.
Near Liberty Hill, TX 78642
James
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site and tested operation. Found vent hood bulb not lighting. Found proper voltage to socket but light not working. Installed new lamp base and found voltage on bulb side now. Found bulb has also failed and will need to be replaced. Instructed customer that the bulbs are not covered by warranty. Customer will get new bulb to replace failed bulb. Job complete
Near Austin, TX 78759
Paul
Job Details: 09/04/2020
TRASH COMPACTOR KITCHENAID KUCC151JSS0 Arrived onsite for a compactor to replace the previous diagnosed parts. I replaced the drive motor and tested the unit. The unit is working as designed. Call complete.
Near Kingsland, TX 78639
James
Job Details: 09/04/2020
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site to install new control. Found wrong color part in box and part has been previously installed and the control was defective. Will need to order part again. Office to schedule return service for expart; ordrng 1 W11256088 (cntrl-elec)
Near Kyle, TX 78640
Robert
Job Details: 09/04/2020
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of not drying. Found cutoff open. Replaced cutoff and test.
Near Smithville, TX 78957
Andy
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator not cooling in RC of FC tested and inspected unit and found FC cooling properly and RC not cooling due to failed air damper and control. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11224256 (cntrl-elec) and 1 WPW10479155 (control DAMPER )
Near Round Rock, TX 78664
Kayman
Job Details: 09/04/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for scratched control panel on range. Replaced scratched panel and tested unit. Unit has no scratches and is heating as designed. Job complete.
Near Killeen, TX 76541
Tyler
Job Details: 09/04/2020
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site for dishwasher that would not allow proper functionality of the user interface. After further inspection I found that even though the UI panel was receiving the full amount of power sometimes it would respond to you touching the buttons and other times it would give no response at all indicating that there was a short somewhere in the UI control. We will need to return with a new UI control panel to ensure that the unit can respond to user functionality choices. Office to reschedule due to parts being psp; ordrng 1 W11337647 (UI PANEL CONTROL)
Near Austin, TX 78701
Wesley
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite and delivered left door to fix dented refrigerator. Unit is otherwise operating as designed. All checks good.