"Arrived on site to inspect washer leaking water. Upon further inspection, customer pointed out where the water was leaking at the front left corner at the floor. I placed the unit in diagnostics and tested the valve, agitate, and spin. I found when testing the valve through the detergent cup dispenser, the hose is leaking. Advised customer that unit will continue to leak until unit is repaired. ; ordrng 1 WPW10172154 (Detergent cup w/hose)"

Arrived on site for washer just dead . Found water in tub . No response from control. Did 5 sec start reset . Unit did come back on . Ran diagnostics or long drain . Ran manual test . Drain pump didnt start . Found one of the black and white wires pulled out . Rewired molex connector. Ran drain test and pumped water out of tub. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived onsite and provided instruction on griddle burner specifications and low tight flame. Unit is operating properly. Advised customer on design and use and care.

Arrived on job for complaints of no ice. Found the icemaker heater open. Replaced icemaker and ran test.

"Arrived on site to install previously diagnosed and ordered part. Due to the left RC door hinge failure, I removed and replaced the door and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed ice maker, after replacing, unit tested good.

"Arrived on site for customer complaint of unit doing the same thing, giving F20 error code and shutting down after about ten minutes. Found unit was not recognizing water level. Found clogged pressure chamber, found leak coming from small hole in bellow, found pressure hose was also damaged and leaking. Unit would need bellow, pressure hose, and outer rear tube for clog in pressure chamber.

Arrived on job for complaints of knob not lining up. Found the manifold post bent will need to replace manifold.; ordrng 1 W11333175 (MANIFOLD )

"Arrived on site for customer complaint of of dispenser door not opening, found spring was in reverse position, I reversed spring into proper position and tested several times, unit tested good."

Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service

"Arrived on site and inspected washer and found hot water valve is cracked. Replaced water valve assembly and ran a calibration to ensure washer is operating properly. No water leaks from connections at time of service, job complete"

"Arrived on site to diagnose range throwing an F8E0 error, for blower fan speed low. Put unit in diagnostic mode and tested blower. When cycled on verified voltage going to fan motor, but fan is not moving. ; ordrng 1 W11034208 (Control)"

"Arrived on site for scraping noise in dryer . Ran unit ,could not duplicate noise . Removed drum , roller supports and drum bearing all checked normal. Nothing found in blower housing . Did clean out lots of pet hair from cabniet . Recommended having vents cleaned

Arrived on site to diagnose a dishwasher that is not heating. Found t-stat for heater tripped and reset it. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose an oven that is not responding to user input. Found console locked and not unlocking. Performed factory reset and all is working properly.

Arrived on site for control flashing . Ran diagnostics and got UI error code . Replaced UI control. Ran diagnostics. No erro codes . Ran diagnostics UI & wash . All checked normal. No water leaks detected at time of service. Job complete

"arrived onsite and found microwave not working properly. Not hearing. Found bad heating hi voltage circuit. Replaced mag, cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good."

"Arrived on site for defective thermistor and main control. Replaced temperature sensor,attempted to remove unit from enclosure found floor raised 3/4 from cement floor unable to remove unit from enclosure maintenance will need to have unit removed from enclosure to finish repair. ; O-emld tckt"

"Arrived on site to test unit for washer door broken. Found door was off and inner and outer door frames are broken. Inner, outer door frames, hinge, hinge bracket and mounting screws are all NLA. Job complete.; ordrng 1 34001424 (door frame front) and 1 34001426 (Door back frame) and 1 W10175955 (Hinge) and 4 34001192 (Bushing)s and 2 34001286 (Screw)s and 1 34001428 (Hinge bracket)"

"Arrived on site for no cool. Diagnosed no refrigerant in system,replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Powered unit on checked compressor and evaporator compartments with pressure equalized no signs of dye.

"Arrived onsite to install previously diagnosed parts. I installed the wheel, stops and dispenser. No leaks detected during time of service and the unit is working as designed. Job complete."

Arrived onsite to replace controls and bottom vent trim piece. Replaced controls and bottled vent trim but when trying to open the door it would rub on the trim. Called tech line.Could be a shipping issue or installation issue. Spoke with Austin got sr#7731206363. Took pics of the damage. Tested the unit for the unit getting up to the desired degrees. Unit did get up to the temperature with no issues. No issues at this time. Job complete

"Arrived on site for not dispensing ice. Found coupling not engaging ice bin coupling,removed auger motor coupling adjusted spring in shaft reassembled unit tested ice dispenser unit working as designed."

"Arrived on site for customer complaint of unit not cooling and ice build up in RC, found failed RC evaporator fan motor and thermistor. I replaced fan motor and harness with thermistor, unit tested good."

"Arrived on site , replaced belt . Ran diagnostics. All checked normal. Job complete"

"Arrived on site for Leaking from Behind - Chest and Upright Freezer. Removed rear panel and found ice, not frost, built up over return tubes. No solid ice areas built up over evaporator. Temps were good inside freezer. Called WP tech line and described what was happening with the ice over the tube. Tech line stated there was too much refrigerant inside and it will need drier tube removed and compressor will need to be discharged and recharged with Freon to ensure it has the correct amount inside. Returning with all parts JIC. SR 7731203385; ordrng 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Tap)"

"Arrived onsite to install previously diagnosed parts. Replaced the console and tested the unit. The unit still would not connect to WiFi. I replaced the antenna and tested unit the unit began to connect to Wi-Fi but would not allow the consumer to do any cooking. I called Whirlpool Techline and spoke to Austin SR# 7731204686. He advised to have the customer on install the appliance and reinstall it using the S a ID code. He also recommended to power cycle the unit as well to help the unit reboot. He advised any further issues to call the Wi-Fi care team for further assistance and if they could not figure out the problem, to re-order the user interface from the world for parts research department. Advised customer of findings. The customer advised that during my conversation, he had uninstalled the app and reinstalled the app. He advised that after that, the unit is now working properly and is able to use his phone to make selections on the unit. Call complete."

Arrived on site to test unit for unit not cleaning. Test unit and found filter dirty and something stuck in drain motor. Removed drain motor and removed glass and unit needs new wash motor.

"Arrived on site for TURNS ON BUT WON'T START-ERROR CODE E3F6. Tried placing in diagnostics and after six tries it finally came on. Error codes F6E3, F2E1, F4E4 all came on. Checked voltage at the wall and was getting 240. Removed UI and inspected harness and connectors. Everything was connected properly. Harness had good continuity. Customer had already tried resetting the unit to reset and refresh.

"Arrived onsite and found ice production inconsistent, ice dumped and filled for new batch while onsite. Adjusted temp for optimal production. Seals check good. Advised customer in event of ongoing icemaker production issues we will replace the icemaker."

"Arrived on site to diagnose ice machine making thin ice. Performed diagnostic and ran unit. Found the wrong filter being used on the icemaker. When unit fills, it would only get half full before it times out. Removed filter and installed correct filter. Changed ice thickness level to maximum

Arrived on site for no ice. Per service pointer W11218398B engaged test switch icemaker not harvesting per service pointer replaced defective icemaker. Ran test switch icemaker ran through a harvest and filled with water.

"Arrived on site and found cooktop has an internal Short on the left side causing sparking and flames

"Arrived on site and replaced all parts diagnosed on previous visit, after replacement ran calibration 52 and washer checks good, job complete"

Arrived onsite for range with damaged panels. Upon inspection I found the side panels and cooktop dented badly. I called techline and they gave me SR#7731203495 I am ordering the cooktop and 2 panels to complete the repair. Office to R/S due to part availability. ; ordrng 2 WPW10162245 (Panel)s and 1 W11032119 (Cooktop)

Arrived onsite for unit having moisture inside of the unit when not in use. Asking customer if they keep the home cold. Let them know that if the house is colder than the temperatures from the outside. The outstanding air may travel in the air vent for the dryer and will causing moisture inside of the unit. Tested the unit and the unit got hot at high temperature settings. No issues at this time. Job complete

"Arrived on site for Refrigerator side high temperature. Display box, numbers not readable- only on fridge side no cool. Found Freezer temp 10, Fridge temp 44. All door gaskets were sealing properly. Tested dampener from diagnostics and it was opening and closing as designed. UI display leds werent all illuminating. Removed evaporator cover and found block of ice forming on right side from top to bottom of coils. Found large block formed inside the return and covering the return completely. Used steamer to remove ice and placed fridge in a defrost. Defrost heater kicked on as designed. Was able to completely remove all ice build up on evaporator and inside of return. Removed UI and installed new UI. UI display working as designed. Fridge and freezer cooling as designed. Job completed.

Arrived on site to test unit for oven not getting to temp. Test unit and found unit was calibrated to -20. Calibrated oven to 0 test unit and unit test good job complete.

Arrived onsite for refrigerator cooling issues. Unit would not cool and freezer would defrost. Customer also explained noise coming from evaporator compartment and with a tap the noise would stop and begin to cool again. Unit evaporator fan motor is having intermittent issues. Will need to replace. Tested defrost cycle and components are working. Office to reschedule.; ordrng 1 WP61004888 (motor-evap)

"Arrived for washer not starting . Ran diagnostics. Got only off balance load . Unit is level. Ran test wash , found no hot water . Removed hose and found debris in hose . Removed obstruction. Ran wash test all checked normal.

Arrived on site for wall oven not operating. Upon arrival gained access to and tested the thermal fuse to find it pulling 120V but not pushing anything indicating the fuse has failed. We replaced the thermal fuse and reassembled the unit. Tested all functions to find the unit operating as designed. Call complete.

"Arrived on site for a dishwasher with no power. Upon further inspection I found the console completely unresponsive. I checked voltage at the terminal block and found 120VAC. I ohmd out the fuse and found it good. The unit will need a new console, control, harness, and latch to complete the repair. I Switches for latch - 4318273. Control panel - WP8535166.; ordrng 1 CNOTE

Arrived onsite for refrigerator door with dents and scratches. I confirmed the complaint and replaced the RC door. No air leaks in the gasket. Job complete.

"Arrived on site for a refrigerator losing cool in the freezer compartment. Upon arrival the customer had the unit unplugged and already pulled out. I checked the temps in order to ohm out the thermistors correctly. The FC was at 47?F and the RC was at 65?F. The RC thermistor read 3.53k ohm (which is good), the FC thermistor read 5.72k ohms (which is good), and the FC defrost thermistor at 7.8k ohms (which is good due to having some frost on evap still). I gained access to the FC evap and found ice build up again (Pic in SD). I put the unit into diagnostics mode and ran a short defrost and found the element getting the proper voltage. It also began melting the ice and heated properly. I found all airflow components running as designed in diagnostics test three. I found no ice on the RC evap. I gained access to the pantry UI and found it good. I then ran test four in diagnostics and found it ran through as designed. I checked the harness at the deli control and found it good. I could not replicate a failure at the time of service. Due to the HV control and LED control often throwing each other off to create similar issues, Unit is working as designed at the time of service.

Arrived on site to install damper control to resolve loudly operating damper. Replaced damper control and retested unit. Verified unit working as designed. Call complete.

Arrived on site to install previously diagnosed RC evap cover and control. Upon arrival disassembled unit and installed new evaporator cover. Reassembled unit and replaced the control on the back. Entered diagnostics to check that the control was the updated software version and ran it through a diagnostics test. All functions are operating as designed. Call complete.

Arrived on site for unit not making ice. Upon arrival found ice bucket full and temps normal. Upon further inspection found a small puddle of UV dye on the ground where the condensers sits. Checked the condenser with UV light and found it was leaking. Ordering new condenser office to reschedule when we have an eta on the part.; ordrng 1 W11482309 (Condenser)

"Arrived on site to diagnose a dishwasher that is leaking. Found water valve not closing, causing unit to overfill. Valve will need to be replaced to complete repairs. .; ordrng 1 WD15X24213 (Valve)"

"Arrived on site for customer complaint of not making enough ice and small ice when it does make. Found ice maker harvest passed, found ice fan test failed, found partially frozen fill line. Ordering fan motor, fill line heater, and bringing back valve. Returning tech to replace fan and heater and run ice harvest, fan test, and fill test to determine if valve is needed. ; ordrng 1 W10846539 (Ice box fan) and 1 W11087201 (Heater)"

Arrived on job for complaints of not draining. Found OUI out of range replaced

"Arrived onsite to replace previously diagnosed parts. Replaced main wire harness. Tested cooktop and bake functions, all are functioning properly. Job complete"

"Arrived on site , replaced left upper rack rail.No other issues found . Job complete"

Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and F7E1 came on. No other error codes came on. Cleared error code. Ran through diagnostics cycle and the heating element was not heating. Inspected heating element and it was in good condition. Removed panel to check connectors. All connectors were plugged in correctly. Getting good resistance in heating element and all heating and drying circuits. Pulled dishwasher out and checked to make sure the element connectors were plugged in. They looked good. Ordering a control to return and complete the repair. Will return with all other parts JIC. ; ordrng 1 W10906426 (Control)

"Arrived on site to left dryer not heating. Upon further, I disassembled the unit and tested the element and found no continuity in the element. I removed and replaced the element and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."

Arrived onsite and called Techline for washer not starting cycle. Determined ui and control install had not had an opportunity to sync

"Arrived on site to diagnose washer that had stopped with locked door twice. Found several errors present, F3E1 F6E3 F8E3 F5E2. Most are related to pressure switch and suds. Unit is running through diagnostic with no issues. Blew out pressure line and advised customer to clean unit with affresh. Unit has never had a cleaning run, so issue is likely just suds building in the line. With line cleared unit is working as designed.

Arrived onsite for symptom of banging during spin and found suspension bouncy and weak. Ordering suspension to repair.; ordrng 1 W11130362 (Suspension)

Arrived on site for ALSO BEEPING DURING SOME CYCLES- NO CODES. Found UI control not responding to touch as it should. Placed in diagnostics and F6E1 came up. Only error code that came on. Cleared error code. Removed UI and inspected connections. Everything looked good. Went ahead and replaced UI and installed new UI based on error code. Tested unit and UI responds to touch as it should now. Job completed.

Arrived on site to test unit for unit not working. Test unit and found outlet giving 120v and unit getting 120v at junction.

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, access valve and UV dye drier. When I went to test the pull and suction of the compressor, I found that the compressor was locked up. I tried 3 different start devices and the compressor continued to fail. I advised the customer of my findings and am ordering another compressor. Ordering the compressor kit and return service Unit left unplugged and water turned off to the unit for safety. No water leaks observed during service.; ordrng 1 W10160407 (Compressor kit) and 1 TJ90SF8404 (Access valve)"

Arrived on site to test unit for upper rack not washing. Test unit and found bad upper manifold and sump and motor. Will order new manifold and motor office to reschedule. ; ordrng 1 WPW10340542 (Manifold)

"Arrived on site to diagnose dishwasher not drying. Upon arrival I asked customer how long the problem had been present. The customer informed me the dishwasher had always had this issue. I placed the unit into a diagnostic cycle ,found no error codes I then ran it through a test cycle. After the test cycle I observed the heating element was functioning as designed. I spoke with the customer and informed them the updated units do not draw as much power to the element and instructed the customer that rinse aid will increase the drying performance. I also informed the customer about I&I and that this would be the I&I for the dishwasher unit. Unit is working as designed, No leaks observed at time of service. Call Complete."

Arrived onsite for dryer not functioning. Upon inspection found belt torn. Replaced belt and tested. Unit is functioning properly.

Arrived onsite to install previously diagnosed parts. I installed the recirculating pump water level sensor and the ice bin thermistor. I tested the unit and it is cycling as designed. No leaks detected during time of service. Job complete.

"Arrived on site to test unit for no ice production. Found fill cup on ice maker and fill tube were frozen over. Removed ice and ice maker ran diagnostics as designed. Found inlet valve was weeping causing fill cup to freeze over. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."

Arrived on job to replace previously diagnosed parts. After replacement test operation . Now we have error f47 call tech line and found the dc voltage from the model not their. Will need another module. ; ordrng 1 W10857232 (module)

Arrived on site to replaced damaged UI with a new one. Upon arrival inspected new UI and found no visual damage. Replaced the UI and found the new one operating as designed. Call complete.

"Arrived on site checked drain clear found moisture build up in gasket,gasket is sagging from liner,with door closed gasket is sealing advised customer possibly will need a new door."

Arrived on site to install previously diagnosed parts. I installed the new right side bracket. The unit is now working as designed. Call complete.

Arrived onsite for washer not draining. Upon arrival put unit in diagnostics and found stored error code for long drain. Tested drain and did not energize. Replaced drain pump. Tested unit and still did not energize. Control not sending voltage to pump or break in wire harness. Need to order main control and harness. Needs AUTHO. Office to reschedule.; ordrng 1 NEEDSAUTHO (NEEDS AUTHO) and 1 W11400681 (CONTROL ) and 1 W11409746 (LOWER HARNESS )

Arrived on job for complaints of error code. Found code for float and moisture in tray. The dispenser is leaking wet agent causing suds. Will need dispenser to complete.; ordrng 1 W11412300 (DISPENSER )

"Arrived on site to install previously diagnosed control to resolve electrical issues causing unit to cycle. On arrival I disconnected the FC harness from the control to see if the cycling would stop. Found that when the connector with the icemaker and evap fan is disconnected, unit works ok. I removed the evap cover and checked the fan and found scorch marks and burn spots on the wiring harness coming out of the back of the cabinet. Ice had formed around the connector and shorted out the wiring. Tried to dry out wiring and tested fan, but wiring is damaged and fan will not run.

"Arrived on site to inspect venthood not working. Upon further inspection, I removed the harness cover to find the unit not wired (photo). I connected the harnesses and tested and unit is operating as designed. Job completed."

Arrived onsite for refrigerator not freezing properly. Upon inspection found ice ball on right side of evaporator cover. Removed ice for inspection of evaporator found normal frost pattern and unit defrost components are functioning. Ice is forming on the evaporator left side and causing an air flow restriction.

Arrived onsite to install previously diagnosed parts I installed the interlock and right side hinge. I tested the unit and it is working as designed at this time. Job complete.

"Arrived on site for customer complaint of of unit clicking and not completing cycles, found failed actuator. Ordering actuator. ; ordrng 1 W10913953 (Actuator) and 1 Cnote (Office to reschedule)"

Arrived on site to test unit for oven not working. Test unit and found correct voltage and good fuse and elements. Found bad control board ordering new board office to reschedule. ; ordrng 1 W11099721 (Control board) and 1 W10913685 (Console)

Arrived on site to test unit for gas smell found bake burner only burning half. Found bad valve and igniter.

"Arrived on site for customer complaint of unit not draining, found drain pump issue, I repaired drain pump, unit tested good."

Arrived onsite for refrigerator ice maker not producing ice. Upon arrival found ice bin empty. Ran diagnostics and thermistors passed. Ran harvest test and did not complete. Replaced ice maker. Ran test and passed. Ran fill test and passed. Sensor is working and recording bin as empty. Customer will monitor ice production. If symptoms persist recommend replacing valve and control.

Arrived on site to diagnose an ice machine that is not producing. Found water valve failed and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10897719 (Valve)

Arrived onsite and used silicone to seal liner air gap present at bottom right corner of fridge. Heat treated seal which allowed unit to pass the tug test. Advised customer On repair. All checks good.

"Arrived on site to diagnose refrigerator that was losing cooling and then started making a loud noise. Turned unit on and found that when compressor tries to kick on you hear a very loud buzz, and then relay clicks off. Compressor is not starting. Found compressor is also getting extremely hot, indicating a seized compressor. Ordering sealed system repair to resolve. Office to schedule with sealed system tech. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Access Valve) and 1 SSTech (Sealed system)"

"Arrived on site to test unit for not filling properly. Found no stored error codes. Ran diagnostics with no issues. Found out issue happens when was extremely light loads. Advised customer to throw in a couple towels light light loads as auto sensing is not sensing enough and filling accordingly. Replaced control and valve as a precautionary measure. Calibrated unit, unit works good. No leaks detected. Job complete."

Arrived onsite for refrigerator not turning on and cooling. Upon inspection found control to be visibly failed at knob. Replaced control and fridge kicked on immediately. If symptoms persist recommend replacement defrost timer Job complete .

"Arrived on site to install previously diagnosed and ordered part. Due to the ice door not closing properly, I removed and replaced the ice door assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to inspect unit for temperature not staying consistent in the refrigerator and the butter bin has been broken. Looked at the unit and saw that the bin is broken and new one needs to be ordered. Was loose at the temperature of the refrigerator. The temperature stayed around 50 degrees. Possible the thermoster in the refrigerator is not sensing the correct desired temperature. Ordered both parts; ordrng 1 W11348580 (BIN COMPLETE ) and 1 WP2188820 (temp sensor)

"Arrived on site for a refrigerator not cooling well in the refrigerator compartment. I checked temps and found the RC at 62?F and the FC at 3?F. I ohmd out the thermostat and found it good. I found the damper opening and closing easily, and I could hear the fan running as designed. I gained access to the evap and found significant frost build up. I informed the customer this is causing a lack of airflow to the RC, which is why you are seeing cooling issues. I ohmd out the bi-metal and found it good. I tried to jump the defrost, but it would not start. I then jumped the timer to a defrost and I found voltage from the pink wire on the bi-metal to the white on the heater. I did he same for brown wire on bi-metal and found nothing. I then ohmd out the harness and found it open. I did not visibly see any damage on the harness or molex at the chassis. This indicates an internal harness problem

Arrived on site to install previously diagnosed parts. I installed the new fill tube heater and then tested the unit. Water was now going to the IM.No leaks observed at the time of service. Call complete.

Arrived on site to test unit for no power. Checked outlet and outlet test good. Checked all switches and control board plugged unit back in and unit test good. Ran unit for 3 minutes test unit and unit heating job complete.

Arrived onsite for burnet wiring and used the harness to repair unit. All checks good. Unit is now operating as designed.

"Arrived on site for noise complaint,per previous diagnosis replaced the compressor and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,reassembled unit no noise present"

Arrived on site to test unit for not cooling. Found evap completely frosted over. Found evap motor working as designed. Heater engaged when in diagnostics. Recommend replaced evap thermistor compartment thermistor and control. Office to reschedule. ; ordrng 2 WPW10383615 (Thermistor)s and 1 W11496886 (Control)

Arrived on site to test unit for upper rack not washing. Test unit and found not enough water going in to the unit. Found bad fill valve replaced valve test unit and unit test good job complete.

Arrived on site to diagnose a washer that is making unusual noise. Found service pointer about noise from control. Control and shifter will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11498797 (Control) and 1 W10913953 (Shifter)

Arrived on site to install previously diagnosed parts. Upon arrival the customer stated they have not had any frost build up in the unit since last service. I installed the new door and confirmed all gaskets were sealing. The gaskets sealed correctly and were working as designed. Call complete.

"Arrived on site for customer complaint of broken dispenser, found broken dispenser, I replaced dispenser, unit tested good."

Arrived on site for a dishwasher with the upper rack not attaching. Upon further inspection I found both left and right adjusters broken. I installed new adjusters. The unit is now working as designed. Call complete.

Arrived onsite for refrigerator not making ice. Upon arrival I found RC=37 FC =2 the customer stated that the ice maker has started making ice again after they called. I confirmed ice in the bin and I removed the ice maker. I found the bail arm is missing. I installed a arm from my van stock. I found some frost built up in the back of the IM housing indicating a air leak. But due to the arm missing the customer would like to leave it and see if the issue is corrected. No leaks detected during time of service. The unit is working as designed at this time. Job complete.

Arrived on site for ICE IS STILL GETTING STUCK IN THE DOOR CHUTE AND MELTS AND LEAKS WATER FROM DISPENSER. Customer stated since last visit the water drips have gotten worse. I tested the flapper to ensure it was opening and closing properly. Looked good. Removed ice bin and cleared out small bits of ice that could be melting when door is opened and closed causing the drips to run into dispenser chute. While inspecting from ice bin area into chute dispenser area I could see tiny gaps allowing light to come through at dispenser chute section. Removed door chute and installed new door chute. Inspected area again and there is no longer any light coming through. Customer understands ice can get trapped inside chute causing it to melt and drip melted ice into dispenser area. New chute is sealing properly. No leaks detected. Job completed.