Near Leander, TX 78641
Lou
Job Details: 10/16/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door issues. Upon further inspection, the customer advised that when using the oven, hot air comes out from the left side of the door. I found that the door was not installed correctly and the hinge receiver was slightly bent causing the left side of the door to sit higher. I attempted to adjust the receiver and was able to get the door to sit properly. I tested the unit and the oven is operating as designed and the only airflow is at the vents on the sides of the doors. Also found the cooktop burners flames were too high. I adjusted the burners and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/16/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 Arrived on site to test unit for not making ice. Found black wire on water fill sensor is corroded and broke off connection(took pic). Needing water fill sensor(WPW10485962) to fix issue.
Near Harker Heights, TX 76548
Al
Job Details: 10/16/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and removed and replaced the element and thermal fuse.Unit now operating properly
Near Hutto, TX 78634
David S
Job Details: 10/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install pre
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for: makes a weird noise during spin cycle and most other cycles. Put in diagnostics and no errors. I did hear a suction noise as the basket spun. Had customer confirm it was the noise they were hearing, and it was. Replaced basket and noise was not as present as before and explained the noise they were hearing was the drain pump pulling water through it while the basket spun. No leaks detected. Job complete."
Near Briarcliff, TX 78669
Brandon
Job Details: 10/16/2020
OVEN GE JT915SK5SS "Arrived on site for customer complaint of unit giving f9 error code during self clean, found failed door latch, ordering latch. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Wimberley, TX 78676
Robert
Job Details: 10/16/2020
WASHER MAYTAG MVWB835DW4 "Arrived onsite to test unit for unit not powering on, test unit found faulty console, replaced console, test unit, unit working properly, no leaks detected at this time, job complete."
Near Austin, TX 78717
Kayman
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ03 Arrived onsite to install RC left side door. I installed the door and gasket. Unit is working as designed and no air leaks detected during time of service. I could not get SD quick pic to load while onsite. Job complete.
Near New Braunfels, TX 78132
Andrew
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDBH00 "Arrived on site to test unit for not making ice. Found ice maker not responding to diagnostics. Tried jumping T&H ice maker still did not respond. Replaced ice maker and wire harness. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78705
Wesley
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite and replaced pump and motor to repair DW that was not washing. Unit is now operating as designed. Advised customer on findings.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator making hammering sound when dispensing water. Inspected unit and work area. Tested water dispenser to verify sound. Customer inform me sound is usually louder. Removed water line going to water reservoir and tested dispenser operation. Performed diagnostics mode and harvest ice maker cycle, ran fill cycle. Found noise only occurring when dispensing water. Removed housing and inlet valve , installed new. Tested operation and found minor improvement. Sound is either due to bad water filter or high pressure to unit. Issue will not cause failure with water operation or leaks. Unit tested good, no water detected."
Near Austin, TX 78701
Wesley
Job Details: 10/16/2020
OVEN WHIRLPOOL KEBC177KWH0 Arrived onsite and found error indicating control failure during heat up. Advised customer on findings.
Near Austin, TX 78722
Matthew
Job Details: 10/16/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for oven light not coming on. Found that control was not sending voltage to the socket. The socket itself was corroded and had the old bulb parts seized in the socket. Replaced socket and control. 123v restored to the socket and unit is functional. Bulb provided had broken filament.
Near Austin, TX 78744
Kevin
Job Details: 10/16/2020
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site and inspected washer and found no power showing on display, set washer into a diagnostic cycle and found F6E2 saved error code. A new control board and control panel will be needed to correct the issue; ordrng 1 W11135391 (CONSOLE) and 1 W11162440 (CONTROL)"
Near Del Valle, TX 78617
Matthew
Job Details: 10/16/2020
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer making loud noise. Upon inspection found that the drum was not seated correctly. Disassembled unit to realign drum, insured that barring were good and realigned belt and pulley. Assembled unit to test. No more noise. Job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 10/16/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced wash motor, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 10/16/2020
COOKTOP WHIRLPOOL KIRD861HSS0 "Arrived on site to inspect downdraft with paper towel stuck inside. Upon further inspection, I found the paper towel sitting near the bottom of the unit. Attempted to remove from the top of the vent, but failed. I removed the down draft vent cover under the cabinet and removed the paper towel.
Near Austin, TX 78749
Kevin
Job Details: 10/16/2020
DRYER MAYTAG MGDE500VW1 "Arrived on site and inspected and bubble solution all connections from gas source to dryer and did not find any gas leaks. Removed lower panel and used bubble solution again on all connections and still did not find any leaking. Could not find a reason for the experience the customer had smelling gas. Burner assembly comprises all pieces that could be responsible if there was a gas leak.
Near Copperas Cove, TX 76522
Al
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and inspected frosting in freezer compartment.Confirmed the complaint and found slides were causing the door not to seat correctly.Removed and replaced the slides.Reassembled and door sealed to the cabinet as designed.No leaks.Job complete
Near Lakeway, TX 78734
David Z
Job Details: 10/16/2020
DISHWASHER KITCHENAID KUDS50FVSS0 "Arrived on site to diagnose dishwasher with dead console. Performed diagnostic on unit. Found a scorch mark on the control, and console is out. Advised customer we need a console and a new control due to a short in them.
Near Austin, TX 78739
Kevin
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found small amount of condensation on the ceiling right hand side of the fresh food section inspected door seal and found a 1 inch piece of debris/a plastic bag tie, Stuck to the gasket not allowing it to close properly. Explain to customer the importance of ensuring the gaskets can seal and how condensation is an indicator that it is not. No further repair is required to refrigerator, job complete."
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/16/2020
WASHER WHIRLPOOL WET4027EW1 "Arrived on site and replaced water level switch recommended by tech line on the previous visit. After replacing washer will now start a normal cycle filled with water properly and is progressing normally. Sent one video to CS of washer filled and agitating.
Near Austin, TX 78704
Luis
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to give accurate diagnosis on unit. Found deli ui not responsive,removed ui from deli door found wires corroded on harness diagnosed unit will need deli door and deli control.
Near Leander, TX 78641
Lou
Job Details: 10/16/2020
OVEN KITCHENAID KODE300ESS04 "Arrived on site to install previously diagnosed and ordered parts. Due to the oven doors being scratched, I removed and replace the outer door glass/trim and tested doors. Unit is operating as designed. Job completed."
Near Austin, TX 78703
Wesley
Job Details: 10/16/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived onsite and found unit freezer circuit and uppermost fridge cabinet lights out. Replace all modules in circuit with no change, ordering led board next. ; ordrng 1 W11368839 (LED SUPPLY)"
Near Austin, TX 78756
Wesley
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ Arrived onsite and found unit would respond. Found no power at block. Advised customer that electrical issue is causing power failure and dishwasher is fine. All checks good. Customer will correct house electrical to restore function.
Near Austin, TX 78738
Luis
Job Details: 10/16/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site for no leds in freezer and fresh food diagnosed a defective freezer led replaced right side freezer led module powered unit on all leds working as designed. ; used 1 W11462342 (MODULE) from stock
Near Austin, TX 78746
Luis
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for noise complaint. Diagnosed noise from fan housing,adjusted housing on fan powered unit on noise no longer present"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/16/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site for microwave oven combo unit, cooling fan not starting when using microwave. Gained access to fan motor and found fan having friction against cabinet. Disassembled fan and found fan blade not setting on stem all the way. Corrected fan blade and assembled unit. Performed diagnostics mode and tested cooling fan operation. Placed coffee cup in unit with water and ran on high for 2 minutes. Found unit heating. All tested good."
Near Austin, TX 78741
Luis
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF560SMYW04 "Arrived on site for water leaking. Diagnosed frozen drain drain,per service pointer W11397260A installed new P trap drain tube defrosted drain tube. Added AUTHO S38271"
Near Austin, TX 78737
Robert
Job Details: 10/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite to test unit for unit taking to long to preheat, test unit, found broiler not working during preheat cycle, checked back of oven found broiler was never connected from factory, connected broiler, test unit, unit working correctly, job complete."
Near Wimberley, TX 78676
Robert
Job Details: 10/16/2020
DISHWASHER FRIGIDAIRE FGBD2445NF1A "Arrived onsite to replace control assembly, replaced control assembly, test unit, unit working correctly, no leaks detected at this time, job complete."
Near Round Rock, TX 78664
Kayman
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator not making ice but dispensing water. Upon inspection I found 3 or more of the wires at the hinge on the FC door had broken causing the failure. Unit will need a new door for repair. The customer also brought to my attention the diffuser was making a really loud abnormal scratching sound and they stated that food has been freezing on that side of the RC. I am ordering a Diffuser (W11236851) to be replaced before the door (LW11037733) office to R/S. ; ordrng 1 LW11037733 (dor-fip) and 1 W11236851 (diffuser)
Near Austin, TX 78721
Matthew
Job Details: 10/16/2020
DISHWASHER IKEA IDT870SAGX0 "Arrived onsite for dishwasher tripping breaker at end of cycle. Tested unit and could not duplicate issue. After inspection found the heating element to be slightly corroded. Replaced element, tested unit and unit was functioning properly. No leaks present at this time. Job complete."
Near Austin, TX 78701
Wesley
Job Details: 10/16/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found small leak from door bellow caused by cat hair. Advised customer on cleaning cat hair to prevent further leaks. All checks good.
Near Austin, TX 78758
David Z
Job Details: 10/16/2020
OVEN KITCHENAID KEMC378KSS02 "Arrived on site to diagnose microwave oven combo with Mw light out. Found bulb blown and nom functional. Replaced bulb and retested. Unit is working as designed.
Near , TX 78621
David S
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for washing machine making a noise and not agitating. I inspected the unit and work area. I found the gearcase failed and not agitating properly. The customer agreed. I gained access to the gear case and removed it. I installed a new one. I reassembled the unit. I ran a calibration. The unit passed. I put the unit through a diagnostics cycle and it worked as designed. Now water leaks detected.
Near Leander, TX 78641
Paul
Job Details: 10/16/2020
MICROWAVE KITCHENAID KMHP519ESS4 Replaced the microwaved door for the customer while repairing the refrigerator. The door and controls work as designed.
Near Los Robles, TX 78738
Luis
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for frost build up complaint. Found no excessive amount of frost in freezer,per customer frost on upper back found gaps between liner and cabinet wall on mullion side,added adhesive to liner gaps. See sticky note"
Near Austin, TX 78756
Paul
Job Details: 10/16/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the ice maker. I ran the harvest test and found the unit working as designed.
Near Elgin, TX 78621
David S
Job Details: 10/16/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to install previous diagnosed part. I gained access to the heating element and found the coil not mounted right and grounding out to the assembly. I fixed how the element was mounted and it is no longer grounded out. I replaced the thermal fuse. I tested the unit and now it is working as designed. Job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/16/2020
COOKTOP WHIRLPOOL SCS3617RS05 "Arrived on site to install previous diagnosed parts. Gained access to left rear valve. Removed failed valve and installed new. Turned gas on to unit, checked for leaks with bubble solution and gas sniffer. No leaks found. Assembled unit and tested all burners. Found front right burner not igniting. Cleaned burner cap, tested burner and found same results. Checked orifice and found clogged. Cleared orifice and tested burner. All tested good.
Near Georgetown, TX 78628
Cliff
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX988SIBE00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigeration leak in fresh food evaporator. Due to contaminated system evaporator, compressor, and filter dryer would need to be replaced to complete repairs.
Near Jarrell, TX 76537
Cliff
Job Details: 10/16/2020
RANGE WHIRLPOOL WFE975H0HZ1 Arrived on site to diagnose a range that is sparking. Found pinched wire behind control panel. Repaired wiring and tested unit. Found all is working properly at this time.
Near Austin, TX 78749
Kevin
Job Details: 10/16/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site and inspected washer and found error code F3E1 saved. Ran all functions in a manual diagnostic cycle and did not see any issues. All water pressure is good drain pump removes all water at the end of the test. Inspected air pressure hose and air trap per service pointer W10803528, There is no extra flashing inside of trap. Remaining possibilities are pressure sensor or control board.
Near Austin, TX 78752
Matthew
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer not operating. Put unit in diagnostics and had stored error code F2e1 stuck key, F5e2 lid lock faulty and f0e2 over suds. Tried to put unit in auto test and lid lock would not engage. Replaced lid lock, tested unit and unit passed all diagnostics. No leaks present at this time. Job complete"
Near Marble Falls, TX 78654
James
Job Details: 10/16/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site and installed new housing. Tested operation and found unit working properly. Job complete
Near Austin, TX 78738
Brandon
Job Details: 10/16/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for customer complaint of unit not working after self clean, found failed thermal fuse, I replaced thermal fuse, found failed control/melted control ordering control and bringing back tod. ; ordrng 1 W10741603 (cntrl-elec)"
Near Cedar Creek, TX 78612
Scott
Job Details: 10/16/2020
DISHWASHER GE GLD4466R00SS Arrived on site for leaking dishwasher . Found drain tube spraying when unit drains . Ordering tube .call to set return ; ordrng 1 WD24X10045 (drain tube a)
Near , TX 78642
Jonathan S
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not completing cycle. Inspected unit and work area. Found no hot water connected to unit. Found drain line tied in to drain. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill or no fill. Performed automatic test mode and found issue with inlet valve. Removed inlet valve and found cold water filter majorly clogged. Installed new valve. Called Whirlpool tech line and spoke with Robert. He recommended to have Y valve in to hot water. Informed customer on standpipe and needs a minimum diameter of 2 inches and added Y valve to have connected hot water. All else tested good, no water leaks detected durning service."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for Dishes Not Drying - DishwasherPut into diagnostics and no errors came up. Rinse aid dispenser was full. Adjusted rinse aid dispenser from 1 to 3 to allow more rinse aid to be dispensed for optimal drying. Checked for leaks, no leaks detected. Job complete."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/16/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for range knob broken. Inspected unit and work area. Removed valve cover, tested for gas leaks using gas sniffer and bubbles solution. Found no gas. Assembled unit and installed new knob. Tested all operations, all tested good."
Near Elgin, TX 78621
David S
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVB01 Arrived on site for fridge leaking. I inspected the unit and work area. I found the water dispenser not working. I checked the water filter and found it not installed correctly. I reinstalled the water filter and found the dispenser working. I found ice build up on the ice maker fill tube. I removed the ice and cycled the ice maker. It cycled and filled as designed. I could not find any leak with the fridge. The drain tube is clear. I spoke to the customer about cleaning the condenser every six months. No water leaks detected. Job complete.
Near Austin, TX 78751
Matthew
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL IUD7070DS3 "Arrived onsite to replace previously diagnosed parts. Replaced pump and motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Leander, TX 78641
Lou
Job Details: 10/16/2020
REFRIGERATOR UNKNOWN GSF26C4EXS03 "Arrived on site to inspect refrigerator freezing in the fresh foods section. Upon further inspection, I tested temps in the RC section and got 30 degrees. I placed the unit in diagnostics and tested the diffuser and found it broken in the open position. I removed and replaced the diffuser and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Jonathan S
Job Details: 10/16/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to install previous diagnosed parts. When opened door to gain access to pump, noticed a sweat smell, indicator of sealed system failure. Performed diagnostics mode, ran compress and condenser fan. Monitored operation and did not see frost pattern on evaporator tray. Measured amp draw and found low amp draw. Found sealed system leak. Would need to replace compressor, filter drier and evaporator with recent diagnosed failure.
Near Austin, TX 78725
Matthew
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived onsite for washer not filling with water. Unit displayed f3e2 inlet fault, LF long fill and f2e1 stuck button. Tested unit in auto test 51, and on cold and hot fill the unit was not receiving water when called. Replaced housing. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete"
Near Austin, TX 78749
Kevin
Job Details: 10/16/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found F0E5 only saved error code. Set washer into a diagnostic cycle and all functions passed. Sent video of washer completing cycle to MS, explained to apartment complex again that customer instruct is only allowed once.7729056922"
Near Buda, TX 78610
Jacob
Job Details: 10/16/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for unit smelling like gas up to 450 degrees. Tested unit up to 450 degrees. Couldn’t smell a gas smell from the unit. Only smelling the exhaust smell from the cavity expelling heat. Called Techline to report findings. Got sr#7729054378. No issues at this time. Job complete
Near Austin, TX 78732
David Z
Job Details: 10/16/2020
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site to diagnose dishwasher leaking from bottom. On arrival I removed the toe panel and it was drenched, with rust on the legs. Ran unit and drain pump was struggling. When unit filled I saw water start running out of the diverter.
Near Leander, TX 78641
Lou
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 on site to install previously diagnosed and ordered parts. Upon arrival, I found the unit RC evaporator engulfed in ice. I rescheduled the call and advised the customer that the unit would need to be unplugged and defrosted before I could move forward. Had customer sign the waiver of damages from defrosting refrigerator and recommended that they place towels around the back and sides of the unit to protect baseboards from water damage. Will return with all prescreened parts. Made unit accessible to move out from wall to unplug and advised customer to do so at least 24 hours before.No water leaks observed during service.; ordrng 1 CNOTE (LSO)"
Near Driftwood, TX 78619
Robert
Job Details: 10/16/2020
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived onsite to replace electric control, replaced electric control, unit working properly, job complete."
Near Austin, TX 78747
Luis
Job Details: 10/16/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to install parts previously diagnosed. Replaced main control,defrosted evaporator,replaced cover,secured thermistor to correct location on suction line. Ran diagnostics all test passed.
Near Georgetown, TX 78633
Cliff
Job Details: 10/16/2020
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived on site to diagnose a dishwasher that is leaking. Found screws for upper rails on left side loose. Tightened mounting screws and found all is working properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78626
Cliff
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found pump not fully installed on unit. Installed pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78681
Kayman
Job Details: 10/16/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived onsite for microwave light out. Upon inspection I found the microwave light had a broken filament. I advised that the light bulb would not be covered under warranty. I spoke to techline about the venting issue and they confirmed the unit is working as designed, I noticed grease build up on the cabinets. The customer called the builder and he came out and cut the vent while I was there and removed some tape obstructing the damper while installed. we verified that the damper is opening and venting as designed. Unit is working as designed at this time. Job complete techline SR#7728987851"
Near Kyle, TX 78640
Jacob
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for unit not spraying water. Tested unit. Found that sump pump and motor was not working. Replaced pump and motor. Tested unit. No leaks at this time. Job complete.
Near Austin, TX 78727
David Z
Job Details: 10/16/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for oven not heating. Performed diagnostic and found the igniter was not glowing or heating. Checked voltage and found proper voltage. Checked resistance of igniter and found 0 resistance. Replaced ignitor. Retested and unit now lights as designed. Call complete.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for Freezer Light Not Working. Removed light and tested. Tested faulty. Replaced light and came on immediately. Working as designed. Job completed.
Near Leander, TX 78641
Lou
Job Details: 10/16/2020
RANGE JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop burners not lighting. Upon further inspection, the customer advised that the burners take too long to ignite and sometimes the flames are too high. I tested the burners and find the flames too high and all burners taking too long to ignite. The front right burner ignitor was not arcing to the burner cap like it’s supposed too and when it did light, in the low setting, the flames were too high and shooting out the sides. I removed the burner head and disassembled it and found the paper gasket inside was badly worn and falling apart. I cleaned the burner head and ignitor and reassembled the head and retested and it is still shooting the flame out the side. I did the same with the back right burner and it continued to do the same. I am ordering all burner heads, caps, and screws, along with a CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No gas leaks detected during service.; ordrng 1 CNOTE (LSO PER CUSTOM
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for refrigerator not producing ice. Performed diagnostics and harvest ice maker cycle. Found ice maker not responding. Measured voltage at ice maker and found correct. Found failed ice maker. Removed ice maker and installed new. Ice maker started harvest cycle without advancing. Monitored ice maker cycle. All tested good, no water leaks detected."
Near Andice, TX 78628
Jonathan S
Job Details: 10/16/2020
DRYER AMANA NED4655EW1 Arrived on site for dryer not advancing on time cycle. Inspected unit and work area. Measured voltage to unit and found 240 volts. Gained access to timer and found 2 pin molex connector disconnected from timer. Corrected connector and tested operation. Found advancing on time cycle. Tested all other operations. All tested good.
Near Temple, TX 76502
Jonathan M
Job Details: 10/16/2020
REFRIGERATOR KITCHENAID KBFN502EBS02 "Arrived onsite for a refrigerator that still won’t make ice. Inspected unit and work area. Attempted to jump the icemaker. Unit would not jump. I tested voltage to he icemaker and found 10 V AC. Went to service diagnostics and tested door switches in test 8 and found refrigerator doors showing opened and closed. However, when testing the freezer section, I found the door registering as open regardless of being open or closed. I went into the freezer section and tested the door switch at the door switch terminal and found it making and breaking. Spoke to SW and was told to replace the old switch with the new one to see if it made a difference. Found no difference in the way it opened and closed. Went to the control and tested resistance through the harness. Found the door showing open through the door switch circuit. I called Techline and spoke to Austin SR # 7729054144. He advised the issue was probably with the control board due to the control sen
Near Austin, TX 78737
Robert
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 "Arrived onsite to replace front panel and console, replaced parts, test unit, unit working correctly, job complete."
Near Austin, TX 78744
Luis
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM03 "Arrived on site for no cool. Removed evaporator cover weak frost formation on evaporator no traces of dye in freezer compartment,removed compressor cover found leak at fitting. Replaced fitting and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly SEALED SUSTEM REPAIR ; used 1 WPW10143759 (DRIER UV) from stock"
Near Temple, TX 76504
Tyler
Job Details: 10/16/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site for a range that had a liner paint chipping on the inner flooring of the upper oven And was turning into a 4 inch long crack. I called whirlpool tech line and spoke with Adrian sr# 7729057343. Attempted to try a video call with tech line 4 times and it would not go through so Adrian instructed me to take as many photos as I could’ve the crack area and send them over to her pool so they could review it. Call complete
Near Lorena, TX 76655
Jonathan M
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site to install previously diagnosed parts. Inspected and work area. Replaced UI and tested unit. Unit popped up trying to connect to Wi-Fi. Unit could not connect to the Wi-Fi and there was no options to change the Wi-Fi router to connect to. I attempted to contact Wi-Fi care team and they were closed. Tried to contact CSNDW and was unsuccessful. Advise customer to contact the Wi-Fi trade team during normal business hours for help connecting her washer. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to inspect refrigerator noises. Upon further inspection, I changed the temperature in the unit and when the compressor and condenser fan came on the unit began to make a loud humming/rattling/vibrating noise. I leveled the unit and the noise continued. I placed the mastic/sealing prescreened for this call in between the condenser coils and the chassis and in between the coils and the bar underneath the coils and the noise stopped. Customer will email POP to office for proof of warranty. No water leaks observed during service, job completed."
Near Austin, TX 78745
Luis
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool in fresh food. Found evaporator incased in ice. Defrosted evaporator,replaced defective thermistor,secured new thermistor to correct location on suction line using foil tape and a zip,secured evaporator to liner secured back cover with 4 screws,changed defrost setting to basic."
Near Robinson, TX 76706
Jonathan M
Job Details: 10/16/2020
DRYER WHIRLPOOL WED95HEDW1 "Arrived on site for a dryer that is making a noise. Inspected unit and work area. Customer initially stated that the issue is that the unit intermittently makes a noise. Tested the operation and found no noise. He then proceeded to say that when the unit has too many clothes in it, it doesn’t dry. Unit had clothes in and I was able to run a cycle for 10 minutes without failure. Customer then stated the issue is with the user interface taking 3 seconds to press the start button. Tested the UI and checked for error codes. UI tests worked as designed. Only error code to pop up was an F4 E3 (restricted airflow). Customer said the clothes weren’t coming out as dry as they used to. I checked airflow and found proper airflow. The customer then stated the issue is with the drum not turning when a load is in it and they have to remove almost every all clothes in order to get it to run. Customer added a full load of wet clothes and the unit ran as designed both on nor
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/16/2020
WASHER WHIRLPOOL MVWB835DW1 Arrived on site for: Washer is noisy during parts of wash cycle during agitation. It sounds like something is stripped on the drive assembly and makes a loud noise during parts of the wash cycle.Ran diagnostics and had no errors. Looked underneath washer and found grease. Customer agreed for work to be done. Replaced gear case and ran agitation cycle to ensure no noise was present. Tested as designed. No leaks detected. Job completed.
Near Killeen, TX 76549
Al
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to inspect ice maker not making ice.Found the ice bin was was seized into the unit and after several attempts I couldn’t free the ice bin assembly from the unit.Advised the customer he needed to defrost the unit so the ice bin will melt and free from the unit.Also found Kingdom Appliance came out in April , promised to get the customer the needed parts and never returned.Ordering the ice bin assembly and will return with the ice maker and valve.Office to reschedule the customer.; ordrng 1 W10562191 (ICE BIN ASSEMBLY )"
Near Spicewood, TX 78669
Brandon
Job Details: 10/16/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of not making noise, gearcase leaked I replaced gearcase, cam, and belt, calibrated unit, tested good."
Near Austin, TX 78717
Kayman
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator with ice formed at the bottom of the FC. Upon inspection I verified the ice so I cleared the ice via steam but the water would not go down the drain. I accessed the drain hose and disconnected. I stuck my screw driver up into the drain and water began to pour out but once I took the screw driver out it stopped. I removed a red rubber piece of something from the drain and the unit drained as designed. Unit is now working as designed and leaks were detected during time of service. Job complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/16/2020
OVEN JENN-AIR JES9800BAS "Arrived on site and inspected range and found bake element has failed.After replacement element is working properly took one picture, job complete."
Near Temple, TX 76502
Tyler
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Arrived on site for freezer door not opening and shutting properly. Customer stated unit has been cooling fine since last trip and upon arrival the drain line was not clogged and there was no evidence of water freezing from clogged line like there was on the first trip. Due to prior issue with Freezer door not shutting all the way because of the Flat ice formation That was overfilling from the drain line because of hot air had gotten inside and frozen around the rails of the fridge and upon last trip I had removed all the ice in the rails and Tess of the unit is working as designed at this point the rails are now frosting up again due to the oil (that is put on them in the factory) evaporating from the prior hot and cold air mixture’s that were occurring. We will need to return with the upper and lower racks slide rails and covers for the units freezer door assembly. No ice buildup of any kind at time of diagnosing Office to reschedule after getting a
Near Austin, TX 78717
Paul
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL KSSC48QMS01 (JM) Arrived on site for refrigerator to replace previously diagnosed parts. Installed block fan and air flow was good from FC to RC. Working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details: 10/16/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for control turning indicator beep off and on randomly . Customer is aware of holding the one button to turn off sound . Ordering control for that issue . Pop corn cooking sound is the turn table motor . Ordering all turn table parts . Call to set return visit ; ordrng 1 8184109 (spacer) and 1 W10642989 (motor-turn) and 1 W11245707 (support) and 1 W11252182 (ring-turn)
Near Austin, TX 78750
David Z
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to unstick door. Found door had ice frozen to it from previous visit. Was able to open door and melt down ice. Unit is now working as designed. Door switch for FC was stick and has water in it. May need to replace, but light came on. Call complete."
Near Killeen, TX 76542
Al
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site and inspected refrigerator not cooling.Found the compressor was running but was burning hot.The amp reading was .70.The condenser fan was working.There was 123 volts at the wall.Was in the phone with SW and also completed the sealed system thread to determine the sealed system repair is neededOrdering sealed system parts.Office to reschedule the customer for return service visit.Needs more work; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10836706 (EVAPORATOR ) and 1 W11092625 (COMPRESSOR ) and 1 WPW10143759 (UV)
Near Buda, TX 78610
Jacob
Job Details: 10/16/2020
DISHWASHER KITCHENAID KDTE234GPS Arrived onsite for unit not washing. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 10/16/2020
MICROWAVE WHIRLPOOL WMH32519CS0 "Arrived onsite for a microwave that is sparking. I checked the unit and could not find any signs of arcing in the cavity. I tested the unit and heard the magnetron humming loudly which indicates a high voltage system failure. I explained to the customer that the magnetron, capacitor, and diode could need to be replaced.Call complete.
Near Austin, TX 78734
David Z
Job Details: 10/16/2020
MICROWAVE KITCHENAID KHMS1850SSS0 Arrived on site to install trim piece to replace broken upper trim. Replaced panel and installed new screws. All is now working as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 10/16/2020
ICE MACHINE KITCHENAID KUIC18PNZS0 "Arrived on site for customer complaint of unit not producing ice, found filter was not inserted all the way, I inserted the filter, unit tested good.
Near Lakeway, TX 78738
Brandon
Job Details: 10/16/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site for customer complaint of door handle loose, I tightened set screws, tested good."
Near San Marcos, TX 78666
Richard
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher door not closing properly and leaking water. During testing found that the rubber grommet on the right hand door hinge was causing the issue. Adjusted the grommet and door is closing properly. Found that the vent gasket is not sealing properly causing water to leak onto the door. Removed door panel to attempt to fix the gasket and was unsuccessful. Will need to replace vent assembly. Ordering parts and office to schedule ; ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
Near San Marcos, TX 78666
Richard
Job Details: 10/16/2020
WASHER MAYTAG WTW5000DW3 Arrived onsite for the washer lid strike broken. Installed new lid strike and washer tested good complete
Near Wimberley, TX 78676
Robert
Job Details: 10/16/2020
OVEN WHIRLPOOL RBD305PDQ12 "Arrived onsite to test unit for unit display not working, test unit found faulty console.
Near Killeen, TX 76542
Al
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM01 "Arrived on site and inspected recently installed ice maker not making ice.Found the customers use a lot of ice and when the ice maker doesn’t make enough they buy ice and fill the ice bucket giving the unit a FULL BIN reading , so the unit doesn’t fill.Called SW and was told to check several points in diagnostics test mode and found the ice maker defective.Removed and replaced it.Reassembled and told customer to wait for ice production Job complete"
Near Austin, TX 78738
Brandon
Job Details: 10/16/2020
COOKTOP WHIRLPOOL JGCP548HM00 "Arrived on site for customer complaint of front middle burner not working properly, found unit needed lp kit, I left lp kit with customer and let him know a licensed plumber has to replace it."