Near Austin, TX 78728
Luis
Job Details: 09/14/2020
REFRIGERATOR MAYTAG WRT518SZFM "Arrived on site for door issues. Found freezer door not sealing correctly,removed packages found bottom of freezer door tubing on inside liner,removed door and added a washer to the hinge,tested door operation unit working as designed and sealing"
Near Austin, TX 78749
Robert
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW8500DW5 Arrived on job for complaints of noise and not spinning. Found the gearcase cause of noise will need to replace gearcase and washplate. Also check latch did get code for latch error. ; ordrng 1 W10752283 (washplate) and 1 W10811956 (drum assy)
Near Austin, TX 78725
Jacob
Job Details: 09/14/2020
RANGE AMANA AGR5330BAB3 Arrived onsite for rear left burner not igniting properly. Tested unit. Some times the burner would take slightly longer to start up. Replaced burner and burner cap. Tested unit. Unit test good. No issues at this time. Job complete
Near Cedar Park, TX 78613
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for produce going bad after a couple of days. I inspected the unit and work area. I found the fridge set to 4 degrees in the freezer and 40 degrees in the fridge. I did a temp test and found the freezer at 4 degrees and the fresh food section at 40 degrees. I put the unit into diagnostics and found all fan and thermistors working as designed. I called techline and advised them of my findings, sr#7728790171, tech line advised the temperature is set to high in the fridge, and advised that the fridge by design pulls moisture out of products to cool them down. They advised there are no parts to replace since everything is working as designed. I spoke with the customer about the units operation and what Techline advised. Job complete. No water leaks detected."
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for ice maker not making ice. I inspected the 7nit and work area. I found the shut off arm stock in the off position. I tried to move the arm and it would not move. I removed the old shut off arm and tested with the a new one, and to the same result. I am replacing the ice make due to shut off arm being stuck. I placed the new icemaker and original shut off arm in the unit and it worked as designed. Job complete."
Near Austin, TX 78723
Jacob
Job Details: 09/14/2020
OVEN WHIRLPOOL WFC310S0EB3 Arrived onsite for unit not heating in bake. Tested unit. Found that unit would not heat. Replaced control board to unit. Tested unit. Unit test good. No issues at this time. Job complete
Near Waco, TX 76706
Jonathan M
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced coupler, dye dryer, and compressor and placed unit under a vacuum. Unit held vacuum for over 10 minutes. Added refrigerant to the unit and pressures went up to 140 psi on the high side and zero psi on the low side. Unit had a good frost pattern and unit is working as designed. Call complete."
Near Kyle, TX 78640
Robert
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job for complaints of not cooling. Found faulty starter. Replaced start device and test. Operation normal compressor running. No leaks detected at time of service.
Near San Marcos, TX 78666
Leonardo
Job Details: 09/14/2020
MICROWAVE GE JVM1631WB004 "Arrived on site to test unit for not working correctly, test unit found display not working, can not see numbers on display, unit also not heating, turn table not rotating, found bad MPCB, turn table motor, magnetron, cap, fuse, and diode, ordered MPCB and TuRn table motor, will need autho, office to reschedule.; ordrng 1 WB26X10038 (TURN TABLE MOTOR ) and 1 WB27X10473 (MPCB)"
Near Leander, TX 78641
James
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and inspected unit for sealed system leaks. Found dye on fresh food evaporator. Installed new evaporator and drier. Vacuumed system to clear and test for leaks. Charged with 6oz 134a and tested for proper cooling. Unit cooling properly. Instructed customer that the unit will take up to 24 hours to reach temperature. Job complete
Near Austin, TX 78723
Jacob
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived onsite for unit staying on with cleaning light blinking. Tested unit. Could not get past the cleaning light no turning off. After further inspection. Found that the control board needs to be replaced. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78758
Matthew
Job Details: 09/14/2020
OVEN WHIRLPOOL WGG745S0FS00 "Arrived onsite for double oven, top oven not heating up. After testing unit found bake element not drawing any amps. Broiler works fine. Need to order bake igniter WP7432P143. Office to reschedule ; ordrng 1 WP7432P143 (IGNITER BAKE)"
Near Temple, TX 76502
Jonathan M
Job Details: 09/14/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for a washing machine that’s intermittently tripping the breaker. Inspected unit and work area. Placed unit in service diagnostics and found no stored error codes. Customer advised that the unit is doing this when it’s just getting into the spin cycle. Placed unit in an auto test and unit ran as designed. Placed unit in a manual hi speed spin and took amperage. Unit did not pull over 7 A during the spin cycle. Placed unit in a manual fill test and ran the high speed spin test and drain. Unit did not pull over 10 A. Had customer add several towels and jeans to the unit and replicated the same process. Unit still did not pull over 10 A. Tested unit twice in a spin and drain in drain and spin. Unit still did not pull over 10 A and did not trip the breaker. Customer is on a GFCI breaker and due to all testing, advised her the only issue could be with her breaker. Advised her to have an electrician swap out her GFCI breaker for a standard breaker
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
MICROWAVE AMANA AMV2307PFS4 Arrived on site for microwave making noise . Found blower blades hitting plastic housing . Replaced vent fan . Units operating properly. Job complete .
Near Austin, TX 78738
Brandon
Job Details: 09/14/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Arrived on site for customer complaint of lights not working in both sections, found failed modules, I replaced modules, unit tested good."
Near Copperas Cove, TX 76522
Al
Job Details: 09/14/2020
DISHWASHER GE GSD580P-35BA "Arrived on site and inspected dishwasher and found the unit leaks due to cracked escutcheon, customer advised the knob timer is intermittent and doesn’t always work.On this date, I could not get the unit to power on. There was power to the unit, but unit wouldn’t turn on.Unit will also require apartment knob timer and cycling switch.Ordering needed parts.Needs more work.; ordrng 1 WD09X0257 (KNOB TIMER) and 1 WD21X0516 (CYCLING SWITCH) and 1 WD34X0826 (Escutcheon)"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/14/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site to inspect freezer for making loud noises, upon inspection found the tubes rattling along metal pan, placed sealer under tubings, no rattling found. Complete"
Near Lorena, TX 76655
Jonathan M
Job Details: 09/14/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for a washer that is leaking from the left back side of the unit and is making a sound during agitation and spin cycles. Inspected unit and work area. Found leak coming from cracked housing. Ran unit through an auto test and found gear case bearings going bad and unit sounding like an airplane taking off during the spin cycle. Customer advised that I had been doing that for a while but then it just gotten louder recently. Attempted to remove the agitator and found agitator completely seized onto the gear case. Unit will need outer tub, inner basket, filter, spanner nut, gearcase, housing, agitator, clean out filter, and screw for repair. Office will need to get authorization for repair due to the cost of repair and contact the customer when parts are made available. ; ordrng 1 W10811956 (GEARCASE) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11161960 (agitator) and 1 W11172234 (housing) and 1 W11219
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite to install previously diagnosed parts. I installed the right side RC door gasket. Gasket sealed as designed. Job complete.
Near Crawford, TX 76638
Jonathan M
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for a dishwasher that won’t spray out of either spray arm. Inspected unit and work area. Attempted to place unit in the service diagnostics and unit would not turn on. Turned off the diagnostics and tested the drain pump. Drain pump initially kicked on signifying that the door latch is running as designed. Ordering both pump and motor and control for full repair. Office will need to contact customer when parts are available due to out of stock and PSP items.; ordrng 1 W11410063 (CONTROL) and 1 W11416363 (PUMP AND MOTOR)
Near Kyle, TX 78640
Richard
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL ED5VHGXML10 Arrived onsite for the refrigerator inlet tube leaking water. During installation of new water line found that it was not long enough. Was able to find the water line on the parts illustration. Ordering parts and office to schedule ; ordrng 1 8201597 (tube-water)
Near Hutto, TX 78634
Cliff
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerant leak in fresh food evaporator has caused slow loss of cooling overtime. Compressor, evaporator, and filter dryer will all need to be replaced to complete repairs. Office will need to have repairs authorized and set return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Temple, TX 76502
Jonathan M
Job Details: 09/14/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for a lead that is cracked. Inspected unit and work area. Found lid completely cracked and broken at the left hand. Replaced lead and tested spring. Unit appears to be working as designed. Call complete.
Near Lampasas, TX 76550
Al
Job Details: 09/14/2020
WASHER MAYTAG MVWB835DC3 Arrived on site and inspected washer for same issue as previous repair.Unit is dead and won’t power on.Voltage at the wall and at the control we’re @120 volts.Unit will need a console to complete the repair.Ordering the console..Called office and console will be covered .Needs more workOffice to reschedule the customer for return visit.; ordrng 1 W11120178 (CONSOLE)
Near Jarrell, TX 76537
Tyler
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDTM404EBS1 Arrived on site for dishwasher needing previously diagnosed motor and dispenser. After installing parts I retested unit to ensure there were no longer any leaks. Unit functioning S designed call complete.
Near Jarrell, TX 76537
Tyler
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site for refrigerator needing a new door gasket that was broken. Upon arrival I found the right side fridge door gasket magnet had fallen out of the door gasket itself
Near Hutto, TX 78634
Cliff
Job Details: 09/14/2020
WASHER MAYTAG MHW6630HC0 Arrived on site to diagnose a washer that is shaking abnormally during spin. Found shock absorbers not operating properly. All four will need to be replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 4 W11117022 (SHOCKS)s
Near Lorena, TX 76655
Jonathan M
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for a refrigerator that was freezing food in the refrigerator section and not making ice intermittently. Inspected unit and work area. Found dampener door not closing. Removed icemaker assembly and replaced damper control. Found unit working as designed. Call complete.
Near Temple, TX 76501
Jonathan M
Job Details: 09/14/2020
DRYER MAYTAG MEDB765FW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced overlay and tested unit. Unit is working as designed. Call complete.
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge fan making a noise. I inspected the unit and work area. I found the fresh food evaporator covered in ice. I found service pointer W11092686F, for this issue. I am ordering the necessary parts according to the service pointer. I am also ordering a control UI and the fresh food Evap motor, and the evaporator cover as it is warped. The office will reschedule when we have an eta on parts. I instructed the customer how to defrost the unit, and on towel placement to prevent any water damage. ; ordrng 1 W10848301 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 2 W11456069 (CLAMPS)s and 1 W11457241 (DRIP PAN )"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to inspect fridge for not making ice, upon inspection found the valve not allowing water through, ordering valve and returning with icemaker. Office to reschedule ; ordrng 1 W10726788 (VALVE)"
Near Belton, TX 76513
Jonathan M
Job Details: 09/14/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for a dryer that won’t heat. Inspected unit and work area. Tested voltage going to the unit found proper voltage. Took back cover off and tested several components. Found thermal cut off bad. Replace thermal cut off and tested unit. Unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan M
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 "Arrived on site for a refrigerator that’s not cooling properly. Inspected unit and work area. Took temperatures and found freezer section at 20°F and refrigerator section at 52°F. Placed in in-service diagnostics and tested the thermistor, defrost bimetal/heater, and evaporator fan/damper door. All seemingly checked good. Removed evaporator cover and found frost buildup at the top and bottom of the evaporator with a full frost pattern. Spoke to SW and tested continuity through the heater. Found continuity. Tested voltage going to the heater and found 105.7 V going to the heater. I checked for potential air flow issues and found none. Open the back compressor cover and found no frost buildup on the return line going back to the compressor. Found condenser completely filled with lint. Was advised to replace the bimetal and advised customer about lint buildup on condenser. Replaced by metal and advise customer to completely defrost the unit before plug
Near Lockhart, TX 78644
Leonardo
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to test unit for unit not draining. Test unit and found drain motor mental clamps in drain motor. Cleared drain motor test unit and unit test good job complete.
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
WASHER KITCHENAID KAWE760WWH3 Arrived on site for washer that customer stated need a new clutch. Upon arrival I found that the clutch was indeed bad after running a test on the washer but I also found that all the agitator teeth were shattered and the gear case is also leaking oil all over the drain pump and motor assembly the coupling as well as the tub drive bar Rosso starting to go bad.
Near Temple, TX 76502
Jonathan M
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL DU850SWPB4 Rubbed on site for a dishwasher that’s not opening or closing the detergent box. Inspected unit and work area. Found spring not connecting with the door flap for the dispenser. Reconnected spring and tested unit. Unit is working as designed. Call complete.
Near Hutto, TX 78634
Cliff
Job Details: 09/14/2020
DRYER WHIRLPOOL MED6630HC Arrived on site to diagnose a dryer that is not leveled properly. Found leveling legs not set properly. Reset legs to proper position and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/14/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site to inspect washer for loud noise while operating, upon inspection found the motor and nut holding slider broken, replaced motor and lock nut, no problems found. Spin worked with minimal sound. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/14/2020
OVEN WHIRLPOOL WFE505W0HW2 "Arrived on site to inspect oven for not heating, upon inspection found the terminal block detached and wires intact, replaced terminal and wiring connection. All functions returned. Complete"
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
WASHER MAYTAG MAH6700AWW "Arrived on site to test unit after being in storage 5 years. Inspected door seal, hot and cold water hoses, checked for leaks or any sign of dry rot or deterioration, checked belt, checked tub, unit is in over all excellent condition. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8500DC "Arrived on site for washer not having hot water and of error codes. I inspected the unit and work area I found fault codes F3E2 inlet water temp fault, and F8e1 long fill. I removed the failed water balance and replaced with new. I put the unit through a diagnostics cycle and found it operating as designed. Job complete. No water leaks detected."
Near Wimberley, TX 78676
Richard
Job Details: 09/11/2020
DISHWASHER KITCHENAID KUDS50FVSS3 Arrived onsite for the dishwasher not working. Ran diagnostics and found no issues or leaks with the dishwasher. The only issue I saw is that it’s extremely dirty. Dishwasher tested good and it drain and no leaks detected. Advised customer to clean dishwasher before use. Complete
Near Pflugerville, TX 78660
David S
Job Details: 09/11/2020
DRYER WHIRLPOOL WED92HEFC "Arrived on site for dryer not heating. I inspected the unit and work area. I gained access to the interior of the dryer and tested the thermostats, and thermal fuse, all passed and showed good. I tested the heating element and found no continuity through it. I replaced the heating element. I reassembled the unit and tested its operation. The unit is working as designed. Job complete."
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/11/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not heating. Ran dryer no found no heat at all. Element opened with correct voltage. Changed element and tested. Dryer heated as designed. Advised customer to contact dryer wizard to have vent cleaned. Job complete.
Near Hutto, TX 78634
Cliff
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS31ES0JS01 Arrived on site to diagnose an oven that is not preheating properly. Tested unit and found only half voltage getting to unit preventing proper heating.
Near Austin, TX 78717
David Z
Job Details: 09/11/2020
DRYER WHIRLPOOL WED4616FW0 "Arrived on site to diagnose dryer that is not heating. Prior to arrival I contacted the leasing office to confirm that a dryer vent cleaning has been done, due to the fact I have been to this unit for the same complaint. In previous visits I found there has been constant airflow related issues. Leasing office told me vents have been blown out. On arrival performed diagnostics on unit and checked airflow. Unit is heating as designed. I removed the vent hose from the wall and verified we do have airflow coming out of the unit, but no airflow through the wall. I talked with maintenance and also with the manager of the property. I recommended they conTact dryer vent wizard for a professional vent cleaning as the issue is the same as before. Call complete."
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator ice build up in the freezer section. Upon further inspection, I found a large block of ice at the bottom of the FC section. I disassembled the FC section and removed the ice and pulled the unit out and inspected the drain tube. I found the tube clogged. Cleared the debris and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Nolanville, TX 76559
Al
Job Details: 09/11/2020
FREEZER WHIRLPOOL WRS315SDHB01 Arrived on site and inspected side by side icing up in the bottom of the freezer.Ordering the drain fitting and drain extension.0Needs more work; ordrng 1 WP2304888 (DRAIN FITTING ) and 1 WPW10153550 (DRAIN EXTENSION )
Near Temple, TX 76501
Jonathan M
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that had a burning smell and made a pop sound after electricity came back after a power outage. Inspected unit and work area. Remove the cover and found no evidence of burning anywhere at the control or main wire harness to the unit.
Near San Marcos, TX 78666
Noah D
Job Details: 09/11/2020
MICROWAVE AMANA AMV2307PFS3 Arrived on site to inspect microwave for not starting fan. Upon inspection found the wires cut to the microwave fan will need to order harness. Need 2 hours. Office to reschedule ; ordrng 1 W11300385 (HARNESS)
Near Georgetown, TX 78633
Tyler
Job Details: 09/11/2020
FREEZER AMANA AUF200KW Arrived on site for freezer I had a gasket not sealing properly. Upon arrival and further inspection of the unit I found that the reason the bottom left side of the door gasket was not sealing was not because the gasket was bad because the door soap was bent really bad do to old age. I was able to just simply bent the door back in please send readjust door seal to ensure that it was shutting properly
Near Austin, TX 78705
Robert
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on job for complaints of leaking. Found loose connection at valve. Tighten hose and leaking stopped. No additional leaks detected.
Near Austin, TX 78721
Jacob
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for unit giving an F2E2 error code. Tested unit. Got F2E2 no UI communication. Need to replace UI panel to unit. s ; O-emld tckt
Near Spicewood, TX 78669
Brandon
Job Details: 09/11/2020
RANGE GE ZGP484LGR3SS "Arrived on site to replace ignitor in small oven, after replacing, unit tested good.
Near Austin, TX 78754
Matthew
Job Details: 09/11/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived onsite for dryer not drying. Tested unit, no heat does tumble. Took unit apart, tested fuse and cut off, passed. Removed element and found broken coil. Replaced heating element, tested unit and unit functioning properly. Job complete."
Near Manchaca, TX 78652
Leonardo
Job Details: 09/11/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for left front burner and center burner not igniting. Test unit and found bad ignitor on left front burner and burner cap on center burner. Replaced ignitor and burner cap. Test unit and unit test good job complete no leaks present at this time
Near Georgetown, TX 78626
Cliff
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that did not complete cycle. Tested unit and found no mechanical failures with dryer at this time. Did note out of balance error saved in control. Advised customer on best loading procedures to prevent issue from reoccurring. No leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site to inspect washer for leaking out of back, upon inspection found the water housing cracked along seams, ordering housing. Complete ; ordrng 1 W11172234 (HOUSING)"
Near Austin, TX 78724
Luis
Job Details: 09/11/2020
REFRIGERATOR FRIGIDAIRE FFHT1425VV "Arrived on site for no cool. Unit not powering on no lights or other components,diagnosed a defective control,installed a new control,powered unit on compressor and fans powered on."
Near Round Rock, TX 78665
Tommy
Job Details: 09/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. Turned unit off at breaker. Removed unit from wall. Replaced both controls and console. Tested unit all tested Job Completed.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/11/2020
WASHER WHIRLPOOL CET9000GQ1 Arrived on site to install previously diagnosed parts removed failed parts and replaced with new. Tested unit and still found issues. Removed failed transformer and replaced with new and unit is not operating. Found failed UI control and lock kit. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11228118 (cntrl-elec) and 1 W11228120 (cntrl-elec) and 1 W11416034 (BOX LOCK KIT) and 1 WPW10198199 (switch)
Near Leander, TX 78641
Kayman
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for display UI not working. Upon arrival I found the display working as designed. After speaking with the resident I found the display had died and they had to cycle the power multiple times to get it to work again. I replaced the control UI and unit is working as designed at this time. Job complete.
Near Cedar Creek, TX 78612
Scott
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for unit not spinning .ran diagnostics for long drain errror code . Found drain pump hardly pumping water . Replaced pump motor . Unit is drawing better but still not normal flow . Removed tub and removed debris from under plate . Still pumping slow . Found drain tubes full of junk . Ordering both tubes . No leaks detected . . Call to set return .; ordrng 1 W10899966 (tub to pump hose) and 1 W11244231 (hose)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/11/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for freezer not cooling per customer. Freezer is cooling but not cooling enough to keep items frozen. Ran temps in the freezer and temp was 16 degrees. Checked resistance at thermistor and found loose and out of range . Replaced thermistor using foil tape and zip tie then ran temps again.
Near San Marcos, TX 78666
Noah D
Job Details: 09/11/2020
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not starting fan and heating, upon inspection found breaker popped and fan wires cut, replaced harness and found no issues. Complete"
Near Killeen, TX 76542
Al
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW Arrived on site and inspected refrigerator cooling intermittently.Confirmed the complaint and found the a massive ice buildup on the right side of the evaporator surrounding the thermistor.Used my steamer to defrost the unit and replaced the thermistor.Reassembled the unit and advised the customer to wait approximately 24 hours for unit to reach optimal temperatures.No leaks detected at time of service.Job complete
Near Austin, TX 78744
Leonardo
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit not washing correctly. Test unit and found unit working as designed at this time. Job complete.
Near Bee Cave, TX 78738
Brandon
Job Details: 09/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of error code when using vent fan, found loose connection of thermistor at control board, I plugged in thermistor, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site to inspect washer for not starting, upon inspection found the washer UI non responsive to selections or start buttons, ordering UI panel, customer was aware it is a expert. Office to reschedule ; ordrng 1 W11327395 (UI PANEL )"
Near Austin, TX 78728
David Z
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose washer that was consistently tripping breaker. Ran unit and checked for error codes. Found none present. Unit completed a diagnostic cycle with no issues, and also ran in drain and spin. Found that unit is plugged into a GFCI outlet / circuit and is likely being tripped due to gfci sensitivity. Recommended customer run unit with an extension cord to a non gfci outlet to confirm unit will run fine since issue isn’t immediate. If his resolves the issue customer advised to consult the homeowner to resolve outlet issue. All is working as designed at this time. Call complete."
Near Austin, TX 78704
Luis
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for cooling complaint. Found evaporator incased in ice not running through a defrost cycle, attempted to run diagnostics control exiting diagnostic test. Replaced main and ui control,customer will defrost unit."
Near Austin, TX 78728
Tommy
Job Details: 09/11/2020
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived onsite for for scratched cooktop. Removed unit from counter, replaced cooktop, reinstalled unit. All tested good."
Near Austin, TX 78745
Leonardo
Job Details: 09/11/2020
COOKTOP WHIRLPOOL WFG505M0BS3 Arrived on site to replace panel. Opened box and found damaged panel on stainless.
Near Austin, TX 78732
Brandon
Job Details: 09/11/2020
RANGE JENN-AIR JDRP436HL00 "Arrived on site for customer complaint of unit turning off by itself and not connecting to WiFi, I replaced UI control, WiFi module and both convection fan motors for noise. Unit tested good."
Near Jarrell, TX 76537
Tyler
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator door that would not seal properly. Upon arrival I found the ff door was not leveled on the hinge correctlY and I added a washer (spacer) to raise door. The spacer issue had caused door gasket to form crooked on the door when it sealed so I reshaped the bottom right corner of the door gasket and unit is now sealing and functioning as designed call complete.
Near Austin, TX 78723
Jacob
Job Details: 09/11/2020
MICROWAVE WHIRLPOOL WMH31017FB "Arrived onsite for unit sparking while in use. Tested unit. Unit sparked. Shut unit off. Unplugged unit. Looked at unit. Found that diode, capacitor and filter board were all not working. Let customer know of findings.
Near Spicewood, TX 78669
Brandon
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KSSS42FKX00 "Arrived on site to replace ice maker, after replacing, unit tested good.
Near Manchaca, TX 78652
Leonardo
Job Details: 09/11/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven been off 20 degrees. Found oven had been calibrated already. Replaced sensor test unit and unit test good job complete.
Near Seguin, TX 78155
Noah D
Job Details: 09/11/2020
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for dented panel, upon inspection found top of oven dented. Replaced panel and found no issues. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for not dispensing in water after certain amount of time, added regulator per CS, installed all tubing and filter door, no leaks or issues found. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/11/2020
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site to inspect vent hood for not starting, upon inspection found the electrical tie ins disconnected, reconnected tie ins and lights turned on and fan worked. Complete"
Near Austin, TX 78741
Robert
Job Details: 09/11/2020
WASHER WHIRLPOOL MHW3505FW1 Arrived on job for complaints of leaks from rear hose. Filled and drain 3 times no leak. Found the bellow torn. Replaced bellow. No leaks detected.
Near Austin, TX 78717
Kayman
Job Details: 09/11/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite to install previously diagnosed parts. I installed the console UI. Unit is working as designed at this time. Job complete.
Near Meadowlakes, TX 78654
James
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and installed new compressor kit and 3 way valve. Vacuumed system to clear and test for leaks. Unit held vacuum and charged with 4.65oz 134a. Tested operation and found unit working properly. Job complete
Near Buda, TX 78610
Robert
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job to replace handle on freezer door. ; ordrng 1 W11450223 (HANDLE )
Near Austin, TX 78757
Matthew
Job Details: 09/11/2020
RANGE KITCHENAID KSGG700ESS0 Arrived onsite for range display not functioning. Fond short between control and display panel. Replaced parts tested unit and unit functioning properly. Job complete.
Near , TX 78676
Richard
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Arrived onsite for the refrigerator freezing food. During testing found that the damper control is working properly. Found that the issue is intermittent. Replaced UI, control board. Refrigerator tested good. Complete"
Near Woodway, TX 76712
Jonathan M
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "I called tech line and spoke to Dave SR# 7728660155. He had me running several checks through the wire harness in to the diverter and 0WI sensor. All checked good. He advised that the only thing he can think of is that the control was knocked out by the bad fill valve prior and now that we have a good fill valve in the unit, the only thing left would be the new control. He advised if this doesn’t work, he would advise engineering to review the item due to ongoing issues and no other issues present. Ordering parts and rescheduled customer; ordrng 1 W11120155 (control-elect)"
Near Austin, TX 78745
Leonardo
Job Details: 09/11/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site to test unit for unit still leaking. Found lower spray has a crack making water come out of 5he side making unit leak from liner. Also found liner bend not sealing correctly. Will order new liner and new gasket and new bottom spray arm office to reschedule will need autho ; ordrng 1 5304500204 (GASKET) and 1 5304502917 (LINER) and 1 5304517203 (BOTTOM SPRAY ARM ) and 1 WILLNEEDAUTHO (WILL NEED AUTHO )
Near Hutto, TX 78634
David S
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8500DW "Arrived on site for washer not filling with water. I inspected the unit and work area. I put the unit into diagnostics and found fault codes, F3E2 water temperature inlet fault, F8e1 long fill. I gained access to the inlet valve and replaced it with new. I ran the unit through a diagnostics cycle, and the unit operated as designed. The customer complained about a smell from the washer. The only thing I smelled was stagnant water. I fill the tube and drained it several times to remove the stagnant water. I advise that when the unit is not in use to leave the lid open to allow air flow so the sprayer doesn’t stagnate. Job complete, no water leaks detected."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator no cool in RC. Upon inspection and speaking with customer I found that the unit has begun cooling as designed since they called. I found some frost build up on the evaporator cover so I attempted to put the unit into forced defrost through the troubleshooting guide. I could not hear the heater turn on to defrost. I also found the control UI was not responding to temperature up and down increments. I accessed and replaced the UI control. The buttons are now working as designed but when I attempted to put the unit into defrost I still could not hear the heater turn on and start melting ice. I am ordering Heater (WP12729123) harness (W11131391) and returning with thermistors. ; ordrng 1 WP12729123 (heater)
Near Austin, TX 78734
Brandon
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not producing ice, found ice maker would not find home position in diagnostic mode, I replaced ice maker, still did not find home position, found both switches to be good, found no power getting to ice maker, found broken wire in door. Ordering door. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11202405 (DOOR)"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 09/11/2020
COOKTOP WHIRLPOOL KCGS550ESS01 Arrived for on site for cooktop for gas leak. Found that the leak was occurring at the wall valve. Cooktop and all burners have no leaks. Advised customer to contact a plumber. Job complete.
Near Sunset Valley, TX 78745
Leonardo
Job Details: 09/11/2020
RANGE JENN-AIR JGRP436HL00 Arrived on site to test unit for all 3 racks falling back when opened. Test unit and found unit is leveled correctly found service pointer ordering 3 racks office to reschedule. ; ordrng 3 W11111356 (RACKS)s
Near Austin, TX 78757
Matthew
Job Details: 09/11/2020
DRYER AMANA NGD4655EW2 "Arrived onsite for gas dryer not heating. Tested fuse and cut off, passed. Tested igniter and was negative for continuity. Replaced igniter, tested unit and unit is functioning properly. Job complete."
Near Round Rock, TX 78664
Tommy
Job Details: 09/11/2020
DISHWASHER KITCHENAID MDB7749AWB2 Arrived onsite for dishwasher washer not cleaning dishes. Upon arrival put unit in diagnostics found no error codes. Tested unit all tested good check upper and lower arms found some clogging in there cleaned it out with hook. Tested unit all tested good no signs of leaks during service. Job Completed
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arriv3d on site to install previously diagnosed and ordered parts. Due to a reoccurrence of the console failing, I contacted techline and spoke to Scott. I advised of the history of repairs and current complaint and Scott advised to have the customer reconnect the unit to WiFi and run an update through their app on their phone and if they have any issues to contact the Whirlpool WiFi connect team. Scott advised to not replace any parts at this time. I advised the customer of my conversation with techline and their recommendations. Job completed."
Near Austin, TX 78758
Matthew
Job Details: 09/11/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for dryer with exhaust issues. Tested unit and unit is functioning properly. Air flow has external blockage. Recommended maintenance clear blockage to correct issue. Job complete.
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
DISHWASHER AMANA ADB1500ADB3 "Arrived on site to replace pump for dishwasher. Prior to replacing pump noted slow fill from water valve as well as upper rack wheel assembly is broken and upper rack stops missing. All four upper rack wheel assemblies, both upper rack stops, valve, and pump will all need to be replaced at the same time to complete repair.; ordrng 1 W11175771 (VALVE) and 4 WP8268655 (wheel)s and 1 WPW10082861 (stop)"
Near Austin, TX 78705
Robert
Job Details: 09/11/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on job for complaints of noise. Found the blower wheel damaged unable to remove fan will need housing, motor and wheel to complete. ; saved tckt"