We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/08/2023
Arrived onsite for washer not starting a cycle and selector knob not functioning. Upon arrival inspected unit. Found 5/1 errors for latch. Tried running auto test but failed. Ran latch tests and failed. Replaced latch. Tested unit and unit is responding properly. Job complete
We serviced a
KENMORE REFRIGERATOR
Model 106.594298
Near Georgetown, TX 78628
David Z
Job Details: 05/08/2023
"Arrived on site to diagnose refrigerator not cooling. Examined unit and found RC at 50, FC at least 40. Nothing freezing in freezer. I found the evap has 1/3 of a frost pattern. Checked compressor and it was running on high, scalding hot to the touch and always running. Symptoms indicate sealed system failure / failing compressor.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Pflugerville, TX 78660
Matthew
Job Details: 05/08/2023
Arrived onsite for washing machine not turning on. Upon arrival inspected unit. Verified 120vac . Disassembled and found main board failed.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Killeen, TX 76542
Tyler
Job Details: 05/08/2023
Arrived on site for washer needing previously diagnosed ACU and ui console.upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found no leaks and washer completed cycles without sporadic time changes to display. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Bastrop, TX 78602
Joe Z
Job Details: 05/08/2023
Arrived onsite for clock not operating correctly. Upon arrival customer states that after about a week the clock is not the same time as microwave. He said he was told to connect to WiFi but cannot. Test unit and unit is operating correctly. Unable to make a connection to WiFi. Advised customer to contact WiFi team . There is no repair to be made at this time. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Kingsland, TX 78639
Gerry C
Job Details: 05/08/2023
"MDB8959SKB0 Arrived to inspect leak from tub. A prior company had been about and claimed the tub was leaking. I found the area and verified no leaks, through four complete service mode tests. The two deficiencies found were the drain line was incorrectly routed through the outside of the left rear leg, causing he rubber connector portion of the line to kink, which is known to be an issue that can cause overflow conditions. Secondly, the OWI sensor was not fully installed and I could see the seal, which was supposed to be at least 1/4 within the sump housing and not visible. I corrected the two issues and tested. No leaks observed during service.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78738
Luis
Job Details: 05/08/2023
"Arrived on site replaced defective diffuser,shelf and drawer tested operation on drawer and diffuser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB02
Near Waco, TX 76710
Jonathan M
Job Details: 05/08/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker and ice container and tested the unit. The unit began to work and operate as designed. Found no leaks present from the ice maker after the unit filled. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Blanco, TX 78606
Andrew
Job Details: 05/08/2023
Arrived on site and replaced previously diagnosed FC door switch. Also filled in gap of liner and cabinet with silicone. No leaks detected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78722
Joe Z
Job Details: 05/08/2023
Arrived on site for unit not turning of. Upon arrival unit is shut off at breaker. Powered unit back on and test unit. Unit is operating as designed. Cannot duplicate the issues. Power cycling the control took care of the issueJob complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Leander, TX 78641
Maurice R
Job Details: 05/08/2023
Arrived onsite for center burner would blow it self out when igniting. On inspection the large flame would take 5 servings Belford it would try to lite. When it lit it would blow it self out. The simmer had no issue. I took the dual burner apart and adjusted the position of the igniter. The flame lights form the right going left. It was trying to light the flame left going right and would not ignite until the gas mad it way around the burner to where the igniter was. Then there would be a small explosion and the flame would go out. The unit is open as designed now and no gas leaks detected during service.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Driftwood, TX 78619
Leonardo
Job Details: 05/08/2023
Arrived on site to test unit for gas smell. Test unit and no leaks detected from unit or regulator. Found leak coming from shutoff valve. Customer took a video of leak detector going off at valve and not going off at regulator. Job complete.
We serviced a
GE REFRIGERATOR
Model ZISB42DCA
Near Georgetown, TX 78633
David Z
Job Details: 05/08/2023
"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Customer said unit did not cool for 3 days, then randomly started cooling again. I examined the unit and found FC set to max, but won't drop under 10 degrees, RC around 40. I checked the compressor and it's scalding hot and also rattling. On further inspection found the compressor severely rusting out as well. Didn't see rust anywhere else on initial inspection. I advised the customer we need to replace the rattling / failing compressor, drier, defrost timer. Talked with SW about estimate and its recommended to have evap and heat exchanger in the event there does end up being a verified leak or contaminants are being pulled in. ordrng 1 WR87X20798 (Compressor kit) and 1 WR30X10093 (Icemaker) and 1 Tj90sf7404 (Access valve) and 1 Wpw10143759 (Drier) and 1 WR86X105 (Heat Exchanger / Capillary)"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Austin, TX 78728
Wesley
Job Details: 05/08/2023
Arrived onsite for trapped water in washer and found unit only able to trickle drain indicating a clogged drain trap filter. Unable to access the unit due to so much water being trapped in unit that tipping the unit causes flooding. Advised customer that water would have to be slowly removed from the unit with cancel drain feature to allow access to drain trap. Unit cannot be accessed without being reasonably emptied prior to service as to allow unit to be tipped for drain trap access. ; O-emld tckt
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Austin, TX 78737
Leonardo
Job Details: 05/08/2023
Arrived on site to test unit for unit not being able to go in to self clean. Test unit and found console is for a double oven. It has correct model number. Ordering new console office to reschedule ; ordrng 1 W11598138 (Console)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Leander, TX 78641
Vincent
Job Details: 05/08/2023
"Arrived on site for double wall oven, inspected unit and work area. Customers complaint no heat. Entered diagnostics and retrieved error codes F3E0 & F6E1. Pulled unit out and inspected all connections and found nothing from unusual. Called techline and spoke to Chris SR#7736355322 and there is a service pointer for damage terminals on oven sensor/harness. Found that the upper sensor main harness is damaged and will require to replace the whole harness according to techline. Im also ordering new sensors if needed. Oven was stuck due to being super tight, builder helped to pull it out from cavity. Im ordering a two tech for return visit to help pull unit out. Office to schedule to return when parts are available. ; ordrng 1 W11245674 (Main harness) and 2 W11598120 (Oven sensor)s and 2 2manjob (2man job)s"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Spicewood, TX 78669
Kevin
Job Details: 05/08/2023
"Arrived on site and inspected dryer and found after running for several minutes with hose attached noise can be heard. Disassemble dryer and sound lower wheel has a crack in it. Replaced blower wheel, blower housing, and motor. After reassembling new motor will not run. Reconnected old motor and it is working. New motor is defective out of box and will need another replacement.; ordrng 1 Wp697772 (Blower wheel) and 1 W10888146 (Blower housing) and 1 W11549461 (Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Belton, TX 76513
Tyler
Job Details: 05/08/2023
Arrived on site for refrigerator needing previously diagnosed ice maker and ice door seperator. Upon arrival reconfirmed issue and installed both parts. Found ice door sealing as designed as well as ice maker stopping fill cycle at 7 seconds as designed with no leaks. Call complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS20
Near Austin, TX 78759
Wesley
Job Details: 05/08/2023
Arrived onsite and found unit operating with failed switch interlock alignment preventing normal operation. Corrected unit by replacing switch harness. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/08/2023
"Arrived on site for refrigerator. That is still intermittently parents off off. Inspected unit and work area. The customer advised that the unit worked for about five weeks before stopping cooling again they advised that theres no specific time that it happens but that temperatures in the refrigerator will get up to the 50s before the unit recalls and starts working again. Found temperature in the freezer and refrigerator sections at 1?F and 40?F. I called whirlpool techline and spoke to Kurt SR# 7736349133. He had me run it amp draw off the compressor to confirm that there was not an issue with the sealed system. Found the unit measuring 9.2 to 9.35 A while running. He advised that this was perfect. I did check the compressor and did not find it overheating. He advised that based on all of our service done on this unit that the most likely issue would be with the user interface.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Niederwald, TX 78640
Andrey
Job Details: 05/08/2023
"Arrived on site to test unit for not functioning properly, tested unit found F2E1 error code( shorted key) cycled power and checked connections, error code is still popping up, will need control to fix unit, control is on order but did not receive it in time, when control is received office will reschedule ; ordrng 1 W11620481 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Leander, TX 78641
Maurice R
Job Details: 05/08/2023
"Arrived onsite for washer not completing a wash cycle. On inspection found the capacitor had gone bad, there was oil on the pulley cover and the floor. Installed the capacitor W11395618 from truck stock to fix the issue. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW2
Near Bee Cave, TX 78738
Kevin
Job Details: 05/08/2023
"Arrived on site and found no saved error codes, ran all functions in diagnostic cycle and found no excessive noise. Customer said noise happens in last 5 minutes of cycle. Customer asked it to be reran with a load of towels. Customer provided a small load of towels and re ran diagnostic cycle 12, Machine is now noisy while spinning. Disassemble washer and found front lower counterweight is not tight/secure. Removed front panel and corrected counterweight. Washer is not running properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 05/08/2023
"WDF330PAHB0 Arrived to inspect dishwasher not completing cycles. There no stored error codes and service test mode showed all functions to be present and operating as expected. I did find the drain line was too low, right at the level of the bottom of the sink basin. Due to the description of the issue and my findings during testing, the drain likely backed up during operation due to the incorrect drain line installation and I corrected, verifying the drain line now is routed up the the level of the top of the left drain basin. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78737
Luis
Job Details: 05/08/2023
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Austin, TX 78719
Andrey
Job Details: 05/08/2023
"Arrived on site to replace previously diagnosed FC door, verified from customer what the issue is, customer stated that water dispenser works and then stops but started to work a week ago again, exposed reservoir and found and found a gap between foam insulation and liner, cold air from evaporator is freezing the reservoir, sealed gap with perma gum raised temp in RC to 38 and replaced damaged toe kick, door replacement is not needed, unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Jonathan M
Job Details: 05/08/2023
"Arrived on site for a wash machine that is just buzzing and not starting a cycle. Inspected unit and work area. The customer also advised that the lid does not seem to be sitting flush with the cabinet. Found that the washer top was not aligned with the cabinet. Remove the screws out of the top and realigned the top to fit properly over the cabinet. Plug the unit in and found the unit immediately go into a drain. Attempted to get the unit to stop draining, but was unsuccessful and because the unit was draining, the lid would not unlock. Found an F9. E1 (long drain) error code. Ordering the control and drain pump for repair. Rescheduled the customer to 5/11.; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump)"
We serviced a
LG WASHER
Model WM3360HVCA
Near Austin, TX 78738
Kevin
Job Details: 05/08/2023
"Arrived on site and inspected washer and found standing water in tub. Homeowner has not use the washer in four days. Set washer into a diagnostic cycle and ran drain function and it is working properly. Allow water to fill with water and agitate and found a small tear in the bottom of the fellow causing it to leak. Hole in gasket does not explain standing water in tub. Water may be from a weeping/leaking valve assembly. If on return standing water is there again recommended replacing valve; ordrng 1 Mds47123604 (Bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78703
Scott
Job Details: 05/08/2023
"Arrived on site replaced fan scroll , and tracks on middle shelf . All seems to fitting properly. Also permagummed top of scroll to prevent freezing water tank. No water leaks detected at time of service . Job complete"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Austin, TX 78745
Andrey
Job Details: 05/08/2023
"Arrived on site to test unit for lower oven not heating, tested unit found failed blow igniter, igniter provided is not the correct one, ordering correct igniter and reschedule ; ordrng 1 W11596211 (Lower oven bake igniter)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC97ES0ES03
Near Jonestown, TX 78645
Vincent
Job Details: 05/08/2023
"Arrived on site for microwave combo, inspected unit and work area. Customers complaint was unit would display error code F1E5 and door not detected closed. Im ordering a new inner microwave door and interlocks if needed. Will also need to replace magnetron and appliance manager. CNOTE-AUTHORIZATION; ordrng 1 W11600214 (Inner door) and 1 Innerlocksswitches and 1 CNOTE-AUTHORIZATION (CNOTE-AUTHORIZATION)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS01
Near Marble Falls, TX 78654
Lou
Job Details: 05/08/2023
"Arrived on site to inspect wall oven with no power. Upon further inspection, the customer provided photos of the unit control panel showing error codes F6E1 and F9E0. Customer advised that they cycled power at the breaker 3-4 times and after getting the error codes the unit never came back on. I removed the control panel and tested the fuse and found it bad. I removed and replaced the fuse and cycled power and the unit came on and began showing the mentioned error codes. I cleared the codes in diagnostics and before I could begin testing, the F9E0 error came on again. I pulled the unit out onto my oven dolly and tested the control and found from PX1-1 to PX3-2, I had a constant 240V. I cleared the code and tested the unit in Bake at 340 and tested voltage to the bake element and hood no voltage and then the error code came back on.I removed and replaced the main control and tested and found the thermostat is bad. I removed and replaced the thermostat and retested and unit is operating as designed. Retested unit while packing up tools and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model GGW9250PW3
Near Kyle, TX 78640
Kevin
Job Details: 05/08/2023
"Arrived on site disassembled dryer and replaced belt, dryer is now working properly
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Lakeway, TX 78738
Leonardo
Job Details: 05/08/2023
Arrived on site to test unit for missing support. Will order new support. ordrng 1 W10909479 (Support)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Killeen, TX 76541
Tyler
Job Details: 05/08/2023
Arrived on site for washer. Upon arrival found I didnt have drain pump needed for repairs
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS1
Near Austin, TX 78703
Scott
Job Details: 05/08/2023
"Arrived on site for ice machine not making ice . Unit was running and making a lot of noise . Found unit running dry . Ran diagnostics and found valve failed . No water leaks detected at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Austin, TX 78759
Paul
Job Details: 05/08/2023
Arrived onsite for a dryer that is tripping the breaker as soon as it is plugged in. I found the dryer neutral wire connected to chassis ground with the power cord ground causing the issue. I moved the neutral wire to the neutral lug on the terminal block and tested the dryer. The unit no longer trips the breaker and it is heating and tumbling as designed. After leaving the job I talked with the previous tech and he thinks he didnt connect the sensor bar harness. I let CS know and called the customer letting her know and what would happen if the harness wasnt connected and explained that she could use it in time dry until we get back to correct it. Office to check with the customer and RS if needed.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Wimberley, TX 78676
Andrew
Job Details: 05/08/2023
"Arrived on site to test unit for not advancing past dense mode in any wash cycle. Found unit not agitating or spinning but motor is humming. Replaced run cap, belt and cam. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Pflugerville, TX 78660
Matthew
Job Details: 05/08/2023
Arrived onsite for failed interior drain hose. Replaced hose and tested. Unit began leaking during test. Found external issues causing tub to pump failure. ordrng 1 W10802689 (Tub to pump hose)
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Austin, TX 78738
Kevin
Job Details: 05/08/2023
"Arrived on site and Found control panel has no sound when buttons are pressed. Replaced control panel and it is now working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Liberty Hill, TX 78642
Gerry C
Job Details: 05/08/2023
"WRS325SDHZ01 Arrived to inspect no ice. FC temperature was -5?F and RC was 36?. I found the ice maker within the unit was an after market and it had failed internally, having two electrical failure points, viably within the gear head assembly. I verified valve actuation, but there was a mass of ice within the fill tube and it will need to be cleared. Further inspection revealed the RC door, bottom right corner had shipping debris within it and it was incorrectly adjusted as well. The debris and position allowed excessive room airflow to circulate through the unit, likely the reason for the now second, ice maker failure. All issues with the door and cabinet alignment were corrected, returning tech may need to remove ice from ice maker fill tube. Office to contact the customer to arrange return service. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Spicewood, TX 78669
Luis
Job Details: 05/08/2023
"Arrived on site for no ice. Ran diagnostics E5 error diagnosed a defective icemaker replaced icemaker,power cycled unit ran harvest test passed ran fill test passed."
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Cedar Creek, TX 78612
Joe Z
Job Details: 05/08/2023
Arrived on site for unit starts then stops and gives error code. Upon arrival ran diagnostics and got F7-E1 tachometer missing or wrong signal. Raised unit and inspected motor found belt off of pulley. Motor pulley has failed. Need to replace belt and motor. Ordering motor. Office to reschedule ; ordrng 1 W11026785 (Motor)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Blanco, TX 78606
Andrew
Job Details: 05/08/2023
Arrived on site to test unit for freezer frosting up. Found top of door gasket was not sealing causing air leak. Heated and formed gasket with heat gun. Unit now sealing as designed. Advised to leave door closed for at least 2hrs to allow gasket to form properly. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
Tyler
Job Details: 05/08/2023
Arrived on site for refrigerator not dispensing ice correctly per customer on arrival. Upon arrival confirmed complaint found cause of failure was ice guide not being swapped over when ice door was replaced. Rescheduled customer for 05/13/23 to complete repairs with new ice guide WPW10435760.; ordrng 1 WPW10435760 (Ice guide)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78728
Wesley
Job Details: 05/08/2023
Arrived onsite for dryer not drying well and was able to determine poor airflow the cause of the failure. Advised on correcting the issue and having the duct cleaned and appropriately installed without crushing to allow for proper airflow. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Pflugerville, TX 78660
Matthew
Job Details: 05/08/2023
Arrived onsite for failed grates. Upon arrival inspected unit and found failed wok style grates. Called safety team. Safety granted PL- K16zgv1wPL1. Owing grates. Office to reschedule. Sr#7736319251; ordrng 2 W11380124 (Wok grate)s
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78726
Kimo
Job Details: 05/08/2023
Arrived onsite for a dryer that is no longer heating. Upon inspection I found that the unit had no airflow with the vent tube connected and with it off full air flow returned. Up further inspection I found that the heating element had separated. I replace the element and advise the cx to have the vents clean. Cx agreed and I replace the heating element and tested the unit and found that the unit is now heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76708
Jonathan M
Job Details: 05/08/2023
Arrived on site for a refrigerator that has frost occurring in the freezer section. Inspected unit and work area. The customer advised that the unit stopped cooling in the refrigerator section and then began to frost all over the evaporator cover in the freezer. She had unplugged it after this happened due to calling in for service. Found the unit completely defrosted upon entry. Send access to the evaporator and check the heater for resistance. Found proper resistance. Checked the freezer harness for any of the fuses to be open. Found them both within range and showing they were not blown. Replaced the evaporator thermistor and control and tested the unit. The unit began to cool and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Blanco, TX 78606
Andrew
Job Details: 05/08/2023
"Arrived on site to test unit for loud noise. Found idler was seized and rollers were not spinning freely. Also found blower wheel was broken and when heated would cause grinding noise. Replaced all 5 rollers, idler, belt and blower wheel. Unit now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78757
Scott
Job Details: 05/08/2023
Arrived on site for fridge shutting off . Customer had video of unit flashing on and off . Happens randomly . Been a few day since last time it did that .ran diagnostics. Couldnt duplicate power outage . Compressor pulling .9 to 1 amp. Found a bad solder weld on control . Replaced control . Reran all tests again. All tests passed . No water leaks detected at this time
We serviced a
GE OVEN
Model PT916SR2SS
Near Austin, TX 78738
Leonardo
Job Details: 05/08/2023
Arrived on site to replace blower. Replaced blower test unit and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Andrey
Job Details: 05/08/2023
"Arrived on site to test unit for noise during agitation, tested found noise coming from cam, nut got loose causing the interlocking teeth to grind, replaced cam and tested, u it is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Scott
Job Details: 05/08/2023
"Arrived on site for fridge not cooling . Found Units cooling , but ice maker is flooding freezer due to tube not inserted in fill cup on ice maker . Removed ice from freezer liner and properly inserted fill tube . Ranharvest and IM is performing as designed . No other issues found . No water leaks detected at this time. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Jonestown, TX 78645
Maurice R
Job Details: 05/08/2023
"Arrived onsite for refrigerator damage wheel. On inspection fund the right wheel missing. Pulled the unit out and gain access to the bottom of the unit, replaced the feet assembly and reassembled the unit and rolled the unit back into the cove. Re level the unit. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Austin, TX 78754
Matthew
Job Details: 05/08/2023
Arrived onsite for unit leaking. Upon arrival inspected unit. Found unit valve failed. Replaced valve. Tested unit and no signs of any other leaks. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Cypress Mill, TX 78663
Andrew
Job Details: 05/08/2023
"1234-Arrived on site to test unit for frost build up in FC. Found plastic trim liner had excessive gap causing air leak and frost build up. Last visit on 08/29/2022 noticed gap and filled with silicone with hopes of making it air tight. Found ice formed between linear and made gap larger, was able to put fingers through. Documented with Techline and unit was submitted for review. Job complete. SR#7736354441."
We serviced a
LG RANGE
Model LRG3194ST/00
Near Austin, TX 78727
Wesley
Job Details: 05/08/2023
Arrived onsite for oven not heating and f9 error. Determined failure to be weak flow ignitor.Completed repair and tested. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Waco, TX 76710
Jonathan M
Job Details: 05/08/2023
"Arrived on site for a washing machine that is still not progressing through cycles. Inspected unit and work area. Replaced of the control as diagnosed per last visit and tested the unit. Still had the same issue with the unit not allowing the drum to spin. Did check underneath the basket and did not find any items stuck between the basket and tub. Check resistance through the motor, shifter, and capacitor, and all tests passed. Removed the rotary switches off my control when trying to get the unit to spin to eliminate any rotary switch issues. Spoke to SW, and was advised that the issue could still be with the motor but at this point due to multiple written off parts, we could not write off any further parts for this unit. Advise the customer and the customer advised that he had already planned on buying a new washer anyway, and did not want to proceed further with any further service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Temple, TX 76504
Jonathan M
Job Details: 05/08/2023
"Arrived on site for a washing machine that is buzzing and is not starting cycles. Inspected unit and work area. Customer advised that the unit did not finish the cycle and began to drain immediately after the cycle it was cleared, she advised that since then, they have run a couple different troubleshooting steps to try to get the unit to work. She advised that her daughter had pushed and held the button for 5 to 10 seconds, and it began to work after that. She also advised that during the drain and spin portion of the cycle, it seems to drain and spin several times before actually completing the cycle. I did explain to the customer that when the unit goes off balance, that typically the unit will be stuck in a drain, and the only way to clear that is to hold the cancel button for at least 5 to 7 seconds. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test, and the unit ran as designed. I did explain to the customer that the drain and spin portion of the cycle is going to go through a couple different spins and drains before it completes and that it is designed to run for at least about 20 minutes. The unit is working as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS4
Near Austin, TX 78738
Luis
Job Details: 05/08/2023
"Arrived on site. Replaced defective recirculating pump,powered unit on pump working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Marble Falls, TX 78654
Lou
Job Details: 05/08/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good and I installed 5.0oz of R134a refrigerant and monitored pressures. Pressures held good and unit is cooling as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Waco, TX 76701
Jonathan M
Job Details: 05/08/2023
"Arrived on site for a washing machine. That is not spinning out clothes. Inspected unit and work area. Ran into diagnostics in for an F0 E5 (off balance load) error code. I ran the unit through manual diagnostics and everything checked good. Ran the unit through an auto test in the unit ran as designed. Ran the unit on a high speed spin for over two minutes and cannot get the unit to bolt. Check the suspension on the unit and found the suspension was good. Did advise to the customer that the issue was most likely with an off-balance load and that certain loads like sheets, blankets, or other bulky items may have a harder time completing cycles. The unit is working as designed. Car complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Buda, TX 78610
Kevin
Job Details: 05/08/2023
"Arrived on site and replaced water line connectors, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
David Z
Job Details: 05/08/2023
Arrived on site to diagnose microwave with stationary turntable. Tested unit and found turntable not moving. Toggled the turntable on / off button next to start and verified turntable came on properly. Customer had disabled on accident and just needed to turn it back on. Repair completed.
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430DS03
Near Austin, TX 78759
Wesley
Job Details: 05/08/2023
Arrived onsite and found unit operating with failed console. Replaced console unit is now operating as designed. Tested. All checks good
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Lago Vista, TX 78645
Vincent
Job Details: 05/08/2023
"Arrived on site to install lid for washer, inspected unit and work area. Installed new lid and did not need the hinges. Tested the functionality of the lid and its working perfectly. No leaks where observed during service. Job completed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/08/2023
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2. I cleared the code and continued with testing. As soon as the unit dispensed water into the tub, when the motor was supposed to come on, the drain pump kicked on and water began to leak out onto the floor. I stopped testing and cleaned the water and pulled the unit out to find the drain hose was not attached. I had the customer sign the waiver of damages when working with water. Due to the error code, I removed and replaced the sump/motor assembly and reattached the drain hose properly and tested the unit. Unit is operating as designed with no further leaks. I advised the customer of my repairs. No water leaks observed at the end of service, job completed."
We serviced a
LG DRYER
Model DLG3401W
Near Austin, TX 78722
Scott
Job Details: 05/03/2023
"Arrived on site for dryer not heating. Unit is not heating but would tumble . Ran diagnostics and found control failed .
We serviced a
LG WASHER
Model WM2487HWMA
Near Georgetown, TX 78628
Lou
Job Details: 05/03/2023
"Arrived on site to inspect washer not starting a cycle without having to be unplugged and plugged back in. Upon further inspection, the customer advised that the unit will so,e times start and wash a load of clothes, but they will have to unplug the unit and then plug it in to get the unit to finish a cycle. I placed the unit in diagnostics showing no error codes and tested the unit. The unit operated as designed in diagnostics. I ran a speed wash and the unit operated as designed. The customer advised that they will attempt to set the washer on certain settings and it wont respond (turn on). I checked the control harness and all connections were good. Tested voltage at the wall and its showing 122V. Based off the description the customer gave of the issues theyve been experiencing, I advised the customer that there is an issue with the main control or control panel.
We serviced a
GE WASHER
Model GFW850SPN0DG
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/03/2023
Arrived onsite for previously diagnosed parts. Installed the control board and reassembled the unit. Tested unit and it is operating as designed and no water leaks detected.
We serviced a
JENN-AIR OVEN
Model JMC2430IL03
Near Granite Shoals, TX 78654
Gerry C
Job Details: 05/03/2023
"JMC2430IL03 Arrived to inspect potato cooking and convection heating. The customer presented two potatoes for testing, they had been refrigerated and were at 36?F. The unit started the cook for the two average sized baked potatoes and 8:54 was the initial cooking time. The unit completed and the smaller of the two was 206? and the larger was 195? internal and cooked approximately 20%. I then attempted a single, 46? degree large sized potato, obtained from a local store and it heated to 196? after 5:33 program time. I advised the customer to attempt potato cooking with room temperature potatos and see if the results are acceptable. Additionally, I advised trying different doneness settings. Convection bake at 375, with a starting temperature of 145? and after 25 minutes the unit reached 325 and then cooled to 140? and I ceased the test and contact tech assist. Spoke with Ed and got cut off. Called back and reached Austin. SR# 7736323910. Through various testing measures, we found the L2 line showing ground. Only one circuit breaker is installed and I verified it cuts power to L1. I advised the customer that there is an electrical supply issue and to ensure both L1 and L2 are supplied to the unit, with N as well. I left the breaker off due to unknown wiring issues. Customer will contact us if there are further issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78722
Scott
Job Details: 05/03/2023
"Arrived on site for cooling issues in both sections. Found evap cover frosted over. Found evap drain pan covered in ice . Checked heater and ohm out correctly. Unit is not going thru a complete defrost . Recommended replacing heater and adding element prob kit . ordrng 1 W11446726 (Ui)"
We serviced a
LG REFRIGERATOR
Model LFX31925SB/02
Near Georgetown, TX 78628
Lou
Job Details: 05/03/2023
"Arrived on site to inspect refrigerator needing the coils cleaned. Upon further inspection, the customer pointed out that there is cold air coming from the front of the unit from in between the RC doors. I opened the RC doors and found the mullion not making contact with the pivot block and the mullion was staying in the open door position even when the door was closed. I found the RC doors not level and the unit rocking back and forth from the back right corner to the front left corner. I pulled the unit out to inspect the coils and compressor and found the coils werent bad and the customer requested that I clean them. Using my shop vac, I cleaned the coils and other debris from the unit (photos). Placed the unit back in its space and leveled the unit. Tested the door opening/closing and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Austin, TX 78730
Paul
Job Details: 05/03/2023
Arrived onsite for a refrigerator that is still making chime noises and displaying power outage on the eyebrow UI. I inspected the unit then disconnected power. I found that after the compressor started up the condenser fan tried to start but stopped. I spun the fan blade and it started running. I powered the unit off again then powered back up and checked voltage to the fan. I had 12VDC and the fan started then stopped again. I spun the blade and it started running again. ordrng 1 W11024494 (Condenser fan)
We serviced a
JENN-AIR COOKTOP
Model JGC8430BDW
Near Georgetown, TX 78633
Lou
Job Details: 05/03/2023
"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, the customer advised the front right burner wont ignite. I tested all burners and found the front right not functioning. I found the ignitor arcing downward. Removed the burner cap and inspected the ignitor and found a small metal lint piece that looked as if it were from a Brillo pad or some sort of wire type cleaning pad on the ignitor. I removed the debris and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Pflugerville, TX 78660
Scott
Job Details: 05/03/2023
"Arrived on site for dishwasher making a lot of noise during wash cycle and dispenser door stuck open . Found spring in door had popped out of bracket ,reinstalled spring . Dispenser door is now operational. Unit is draining properly. Wash motor is very loud and sprayer arms are very clogged with debris . Ordering sump and motor and spray arms . ordrng 1 WPW10498900 (Spray arm upper) and 1 WPW10605057 (Sump and motor) and 1 WPW10491331 (Spray arm)"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Belton, TX 76513
Jonathan M
Job Details: 05/03/2023
"Arrived on site for a microwave that has no power. Inspected unit and work area. Customer advised that the issue was not with the unit not powering on but with the unit intermittently not heating. Ran testing on the microwave and the microwave. Work the first four times. on the fifth try, found the unit running, but not heating. I pressed up on the right hand side of the microwave door and found the unit immediately start buzzing and heating as designed. Removed the unit from the wall and accessed the door switches. Moved up the door switch assembly towards the door, lever and tested the unit several times. Found the unit working and operating as designed. Call complete."
We serviced a
FRIGIDAIRE FREEZER
Model FGFU19F6QFD
Near Austin, TX 78733
Luis
Job Details: 05/03/2023
"Arrived on site. Removed evaporator cover found ice build up on upper section of evaporator no frost on lower section,defrosted ice let unit run no frost formation on lower section diagnosed a sealed system issue. Job will need a new compressor,evaporator,heat exchanger,filter drier and access stub. Need autho approval ; ordrng 1 5303918358 (Drier) and 1 5304494536 (Compressor) and 1 297217900 (Heat exchanger) and 1 297414901 (Evaporator) and 1 Tj90sf8404 (Access valve) and 1 297001704 (Insulation) and 1 2xsealedsystem
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near Pflugerville, TX 78660
Wesley
Job Details: 05/03/2023
Arrived onsite and found unit operating with off balance symptoms and week suspension.Completed repair and tested. All checks good. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 05/03/2023
"KBFC42FTS03 Arrived to inspect water found on floor. The customer advised me there were at least two instances of a puddle formed across the front of the unit below the FC door. I could see evidence of the issue and inspected further. Unit will require the FC gasket 2309216 to ensure repair integrity. Other adjustments will be required, returning tech to contact tech GC for details. No leaks of the water supply observed during service. ; O-emld tckt"
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Austin, TX 78738
Kevin
Job Details: 05/03/2023
Arrived on site and found on location and is using a sniffer. Gas leak is coming from regulator. Used bubble solution on all connections to regulator but did not see any evidence of a leak. Replaced regulator and used bubble solution again and still Didnt find any evidence. Insured range is working properly by starting a big cycle and turning on all burners. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78758
Wesley
Job Details: 05/03/2023
"Arrived onsite for absolute no cool and determined the refrigerator had complete cooling loss due to a leak. Advised sealed system components were still under manufacturers warranty. Replaced fresh food evap and compressor. Installed dye drier and access valve. Pulled vacuum on unit and charged with 6 oz of r134a. Unit is now running and cooling at time of service, advised customer on establishing proper cooling before resuming normal use.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS
Near Austin, TX 78703
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for unit flashing lights. Customer showed me the problem and he was hitting the start button but mot closing the door with it 3 seconds so unit would beep and flash lights. Showed customer to close the door with in 3 seconds after hiring start unit working as designed. Job complete.
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near Cedar Park, TX 78613
Vincent
Job Details: 05/03/2023
Arrived on site for washer not spinning out the clothes all the way. I tested unit in diagnostics and found no error codes stored. I then ran test spin and completed the test just fine. I explained to customer its possible it will need a new control and drain pump. I submitted for just the replacement of the control. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Austin, TX 78721
Scott
Job Details: 05/03/2023
Arrived on site for fridge not cooling . Found FZ evap covered in ice and bowing out . Steamed cover off . Found thermistor wire broken in cabinet. Call whirlpool tech line .
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78723
Scott
Job Details: 05/03/2023
"Arrived on site for dryer tumbling but not heating . Checked voltage at terminal block and found outlet is dropping a leg of power ,did breaker reset . No changes in voltage . Recommended to customer to check outlet and breaker . No lint build up at time of service . Job complete ."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Cedar Park, TX 78613
Vincent
Job Details: 05/03/2023
"Arrived on site for built in refrigerator, inspected unit and work area. Installed parts ordered by previous tech. Pulled unit out on my floor protector to shut the water off. I then gained access to replace the water valve and filter housing.unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Lou
Job Details: 05/03/2023
"Arrived on site to inspect dishwasher with not power. Upon further inspection, I attempted to test the unit and the control panel failed to respond. I tested the outlet and found no power to it. Checked the breaker and it had not tripped. Cycled power and retested the outlet and still no power. I checked the disposal outlet and found no power as well. Customer turned the disposal on and next to the switch, on a far wall to the left of t(e unit, was another switch in the off position. I asked the customer to turn the switch on and at that time, the unit powered on. I advised the customer that that switch is wired into the circuit for the dishwasher. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78746
Matthew
Job Details: 05/03/2023
"Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostics and found stored error codes 10/2 inlet error, 8/2 vent motor error cleared codes and tested. Found that noise was only present during the wash cycle when the wash motor was energizing. Possible debris in motor. Unit is completing wash cycle properly, just noisy. Customer decided since unit is still functioning, he is holding off on motor replacement for now. Only collected service visit. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model MIM1554XRS1
Near Austin, TX 78746
Matthew
Job Details: 05/03/2023
Arrived onsite to perform ice machine cleaning. Notified customer that this unit does not have a built in filter. Removed all remaining ice and cleaned. Performed ice maker cleaning.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Leander, TX 78641
Kimo
Job Details: 05/03/2023
"Arrived onsite to install previously diagnosed part. Upon arrival I installed the new console and tested the unit and found that the unit is now operating as designed job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM3
Near Killeen, TX 76542
Tyler
Job Details: 05/03/2023
Arrived on site for refrigerator not allowing led functions and dispenser ice door opening at random. Upon arrival confirmed complaint and test ui and dispenser hardware. Found no visual or part failures during tests. Found intermittent power loss from hv control. Replaced control the reprogrammed unit. Found ui responsive and lights no longer flashing. Informed customer if issue does reoccur it would be recommended to replace ui membrane/ui control asm kit and put in sd quick pic if issue reoccurs. Uni5 working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Tyler
Job Details: 05/03/2023
Arrived on site for refrigerator not allowing fc or upper rc leds to function correctly. Upon arrival confirmed issue. Found proper voltage coming from control and fc led was still intact and functioning. Found upper back left leg in rc had failed. I made repairs. Found all leds working as designed. Call complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Georgetown, TX 78633
Tyler
Job Details: 05/03/2023
Arrived on site for w dryer not heat8ng correctly. Upon arrival confirmed issue. Found heat8ng hardware as well as power supply all working correctly but found airflow restriction between dryer and venting of home. Was able to instruct customer on best vent cleaning methods to insure airflow wouldnt cause further failure. Found coils not grounded or warped. Unit working as designed. Call complete
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near New Braunfels, TX 78130
Andrew
Job Details: 05/03/2023
Arrived on site and replaced damaged cooktop. Foil taped vent and verified no air leaks. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78744
Leonardo
Job Details: 05/03/2023
Arrived on site to replace tub. Replaced tub and found damaged right hinge and broken stopper. Will order new hinge and stopper tub has been replaced. Office to reschedule ; ordrng 1 W11613572 (Right hinge) and 2 WPW10082861 (Stopper)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Luis
Job Details: 05/03/2023
"Arrived on site. Replaced defective ice box fan ran diagnostics fan powered on,ran harvest test on icemaker passed,ran fill test passed good air flow entering icemaker compartmen
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, TX 78132
Andrew
Job Details: 05/03/2023
Arrived on site to test unit for no ice production. No restriction in full tube. Ice maker completed diagnostics with no issues. All fans and motors working as designed. Checked resistance from control to ice maker and found ice maker thermistor reading open. Documented findings with Techline and recommend icemaker and control replacement. Office to reschedule. SR#7735506224; ordrng 1 W11224256 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Georgetown, TX 78626
David Z
Job Details: 05/03/2023
"Arrived on site to diagnose refrigerator that wasn't making ice. Customer said ice wasn't filling. Checked fill elbow and found it ruptured, also causing an air leak are ice buildup in the fill tube. Replaced fill tube, melted down ice in cup and tested. Verified proper function with no leaks. Repair completed."