Local Reviews
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Jonathan M.
WASHER MAYTAG MVWC360AW0 "Arrived on site for a washing machine thats intermittently not completing cycles. Inspected unit and work area. Placed unit and service diagnostics and found no stored error codes. Customer advised that the unit was not spinning out the clothes. Tested unit in an auto testing unit ran as designed. Tested unit and Emmanuel hi speed spin and unit ran as designed.
Lou S.
ICE MACHINE WHIRLPOOL KUIX305ESS2 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit on and when the water began to dispense, the water came out very slow. I removed and replaced the inlet valve and retested and unit is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Andy B.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer bouncing, not spinning out and noise. Tested and inspected unit and found failed suspensions, gearcase and washplate. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10752283 (washplate) and 1 W11130362 (suspension)"
Richard P.
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite for the for wall oven microwave combo with a error code F1E5. Ran diagnostics and found error code F1E5 for bad inverter . Replaced inverter and magnetron and put wall oven back into wall and microwave tested good. Complete
David S.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to possibly install previous diagnosed parts. I inspected the unit and work area. I found the cooktop in good shape it was not installed properly. I removed the cook top corrected the orfice holders, and reinstalled the cooktop. The cooktop is missing the burner head caps. I went to install the panel and found it missing screws to hold it into place. I am ordering screws x2 W10850756, Phillips head screw x6 WP98008545, LF & RF burner caps WPW10183368, LR burner cap WPW10183368, RR burner cap WPW10183370. The home builder will have to come back out and install the proper male fitting for the gas line to install the range, see so quick pic. ordrng 2 W10850756 (screw)s and 6 WP98008545 (screw)s and 2 WPW10183368 (cap-burner LF RF)s and 1 WPW10183368 (cap-burner LR) and 1 WPW10183370 (cap-burner RR)"
Kevin B.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace UI from previous diagnosis. Replaced UI, tested unit, unit works good. Recommended to customer connecting unit to WiFi. Job complete. Call techline W11296171"
Matthew Z.
RANGE WHIRLPOOL WFC310S0EB3 "Arrived onsite for FL burner too hot and RR not level. Test FL burner and switch, both passed. Spoke to tech line for further assistance and given current functionality and testing both the coil and switch were functioning as designed. No need to replace. SR#7728756646. I adjusted the RR burner holder and managed to get it leveled. Job complete."
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for noise complaint. Customer had recording of noise,noise in liner due to liquid refrigerant,called tech support per tech support added sealer around drier,per tech support normal operating function and if noise is gone unit is working and not a functional problem. SR#7728765914Ref#7728218620"
Kayman B.
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Arrived onsite for ice maker producing ice but not dispensing.upon inspection I found the ice dispenser motor was failed or burned out. I found the motor Incase in a block of ice. Unit will need a motor for repair . I replaced the motor and tested the unit. Unit is working as designed at this time. Job complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for noise complaint. Customer had recording of noise,noise in liner due to liquid refrigerant,called tech support per tech support added sealer around drier,per tech support normal operating function and if noise is gone unit is working and not a functional problem. SR#7728765914Ref#7728218620"
Robert J.
REFRIGERATOR GE GFSS6KKYCSS Arrived on job to replace previously diagnosed parts. Replaced icemaker and drain. No leaks detected at time of service.
Clif L.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with an oven door not operating properly. Found right side hinge broken. Replaced hinge and tested unit. Found all is functioning properly at this time.
David Z.
WASHER MAYTAG MVWC465HW2 "Arrived on site to diagnose washer that customer said had not fully spun out a load, and also didnt unlock once. Performed diagnostic. Found error code F0E5 for off balance load. Ran diagnostic cycle and found all items passed fine, no standing water at time of arrival. Ran calibration cycle. Advised customer on use and care guide and balancing loads properly to avoid any other off balance related issues. Call complete."
Clif L.
REFRIGERATOR GE PFSS5NFZCSS Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker arm jammed on ice stripper. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Clif L.
OVEN WHIRLPOOL KOSE500ESS04 Arrived on site to diagnose an oven that is not heating properly. Tested unit and found oven cooking 20° lower then set temperature. Adjusted calibration offset to compensate for temperature difference. All is working properly at this time.
Clif L.
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived on site to diagnose a range with burners not going to low. Found during conversion burner valves were not adjusted to compensate for LP gas. Adjusted burner valve and tested unit. Found all is functioning properly at this time.
James C.
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site and tested operation. Found very little water getting to reservoir. Found fill valve has failed. Installed new and tested operation. Unit tests good. Job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found foam has gotten into icemaker fill cup causing it to overflow and freeze over ice container. Removed foam from icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Andy B.
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site for range cooktop not working. Found F9E0 code. Checked voltage at wall and found improper voltage only getting 120 volts. Will need electrician to fix voltage issues. Checked all elements and all checked good. Also instructed that cooktop elements are not like the old ones and does not get as hot. No repairs are needed at this time.
Kevin B.
WASHER WHIRLPOOL MHW5500FW1 "Arrived on site to test unit for Control panel issues. Found buttons on panel acting erratically. Customer also has video of panel acting erratic. ; ordrng 1 W10911042 (panel-cntl)"
Leonardo C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to test unit for top dishwasher rack falling off track, test unit found broken adjusters, replaced adjusters , test unit, top rack working correctly, job complete."
Brandon C.
DRYER MAYTAG MEDX500BW1 "Arrived on site for customer complaint of dryer not turning, found roller wheels broken, rear bulkhead broken, seal worn out.
David S.
RANGE KITCHENAID KFGG500ESS2 Arrived on site for oven not coming on. I inspected the unit and work area. I found both the bake and broil igniters not coming on. I tested voltage to the spark module and found good voltage. I tested the temp sensor and found it goo with in range. I am ordering the spark module WPW10511278 to complete the repair.; ordrng 1 WPW10511278 (module-spk)
Jacob S.
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit not powering on. Tested unit. Found that unit is not responding. Need 2 man for double stack unit. Ordered part. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11378949 (UI CONSOLE )
Matthew Z.
WASHER MAYTAG MVWB765FW3 "Arrived onsite for washer not filling and latch error. Found that unit was filling but lid latch would not activate. Removed panel to check control and latch connection was loose. Reconnected harness, tested unit in auto cycle as well as manually tested the lid lock, all passed. Job complete. No leaks present at this time."
Robert J.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on job for complaints of not cooling. Found compressor running and fans running but no frost pattern took pictures. Will need SS tech to complete ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10507884 (compressor) and 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (dryer)
James C.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and installed new control and evaporator fan. Tested operation and found unit working properly. Job complete
Tommy O.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived onsite for dispenser dispensing after use, and flitter leaking. Upon arrival tested unit unit tested good. Tested a few more times found dispenser pad not flipping to lock position consistently. Ordering pad and spring. Found filter house dripping removed top panel checked valves and tubes. Found both were good ordering filter housing head. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10673702 (PAD) and 1 W11109505 (SPRING) and 1 W11194438 (FILTER HOUSING )"
Kayman B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install previously diagnosed parts. I installed the evaporator fan motor and noticed the thermistor clamp was broken so I re secured. While I was accessing the evap motor I found a large block of solid ice on the left side of the housing . I found the water inlet connector for the ice maker was crooked so I corrected. Unit is working as designed at this time. Job complete.
David S.
MICROWAVE KITCHENAID KMHS120ESS0 "Arrived on site for microwave not heating. I inspected the unit and work area. I tested the interlocks and found them working as designed. I attempted to removed the microwave from the cabinet but could not. I am ordering a 2 man to removed the cabinet, and will return with pre-Id parts to continue diagnosing. The office will reschedule.; ordrng 1 2MAN (2 MAN )"
Tommy O.
WASHER MAYTAG MHW6630HC0 Arrived onsite for washer not powering correctly. Upon arrival found console and ACU tested bad. Replaced both ACU and console. Tested operation all tested good. No signs of leaks detected during service.
Matthew Z.
DISHWASHER GE GHDA485N00CS "Arrived onsite for dishwasher not completing cycle and dispenser not opening. Tested unit and found motor not activating after filling as well as dispenser drawer not opening. Replaced pump and tested unit, unit not enters wash cycle. Dispenser still did not activate, checked connections and connections were good. Replaced dispenser. No leaks present at this time. Job complete."
Brandon C.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for customer complaint of unit frosting over fresh food evaporator. I adjusted evaporator thermistor and added foil tape and zip tie, as well as putting unit on basic defrost mode. If problem continues, will need fresh food evaporator thermistor, main control, and auI control."
James C.
WARMING DRAWER KITCHENAID KOWT100ESS00 Arrived on site and found name plate upside down. Also found drawer front not sitting flush with unit. Found drawer bent downward and will need to be replaced to even out door. Office to schedule return service. ; ordrng 1 WP9763646 (drawr-warm)
Luis M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for weak water flow. Diagnosed obstruction in housing,tube and valve,replaced all three tested water dispenser unit working as designed."
Kevin B.
DRYER WHIRLPOOL WED4985EW0 "Arrived on site to replace strike, catch and catch trim from previous diagnosis. Replaced strike, catch and trim, tested unit, unit works good. Job complete."
Tommy O.
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for dishwasher transmission blown. Upon arrival found washplate off and damaged and gear case damaged. Removed wash place and tub.
Brandon C.
DRYER WHIRLPOOL LEN2000LW0 "Arrived on site for customer complaint of unit not turning on, found broken door switch, I replaced switch, unit tested good."
Leonardo C.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to replace tub, replaced tub, test unit, door opens correctly, no leaks present at this time, job complete"
David Z.
OVEN WHIRLPOOL KSEB900ESS3 Arrived on site to install convection assembly to resolve noisy fan. Installed new convert assy and retested. Unit is now operating as designed and is quiet.
Jacob S.
MICROWAVE WHIRLPOOL MMV4205DS1
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC= 43 degrees and the RC= 48 degrees. I inspected the evaporators and found no frost pattern on either one and found a large block of ice in the upper right corner of the FC evaporator. Tested the fans and all are functioning as is the compressor. I am ordering the sealed system repair consisting of the compressor, both evaporators, drier, access valve and CNOTE-2HR JOB. No water leaks observed during service.; ordrng 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Clif L.
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to diagnose a dishwasher that is tripping the breaker. Tested all parts and components of dishwasher and found no failures at this time. Advised homeowner manufacturer of dishwasher does not recommend it is on a GFCI circuit as there are intentionally non-grounded parts in unit and it may trip the breaker. Advised homeowner on findings and advised replacement of breaker.
Andy B.
DRYER MAYTAG MEDB850YW0 Arrived on site for dryer making more noise then before repair. Tested and inspected unit and found loose screw left at bottom from prior repair. Removed and made needed adjustments. Tested unit and all operations are normal. No other repairs are needed at this time.
Brandon C.
REFRIGERATOR WHIRLPOOL JFC2089HEP "Arrived on site for customer complaint of noise issue after replacing filter, found filter head leaking with no filter installed, and after filter installed allowing air in the line from filter head, ordering filter head. ordrng 1 WP67004106 (head- wate)"
Jacob S.
DRYER MAYTAG MEDC465HW0 Arrived onsite for unit not starting. Tested unit. Found that fuse was open. Replaced fuse. Upon further inspection found that unit is not getting 240v from wall plug. Let customer know of the additional issue to unit. No issues at this time. Job complete
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling complaint. Found fresh food evaporator incased in ice diagnosed a defective thermistor,customer is going to defrost unit and return
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Arrived onsite to install previously diagnosed parts. Found dye drier had a lokring. Need lokring kit to install drier. Ordering lokring kit and contacted office for reschedule date. ; ordrng 1 LOKRINGKIT (LOKRING)
Lou S.
WASHER WHIRLPOOL WTW4950HW0 "Arrived on site to inspect washer vibrating with heavy loads. Upon further inspection, customer advised that gets off balance and bangs around with heavy loads. I placed the unit in diagnostics showing no error codes. Continued with testing and unit operated as designed. I pushed down on the basket and when it came back up it had a little more movement than expected. I removed and replaced the suspension rods and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Leonardo C.
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for unit throwing a smell when oven is in operation, turned oven on, smell caused by unit normally operating, no leaks present at this time, job complete."
Tommy O.
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for dishwasher not drying. Upon arrival put unit into diagnostics test all tested good no signs of leaks during service. Spoke with customer on using high temp as well as using rinse aid. Job completed.
Noah D.
WASHER MAYTAG MHW8200FW0 "Arrived on site to inspect washer for issues starting and filling, upon inspection found the UI unresponsive to touch and shorted. Replaced UI and found no issues. Job complete"
Matthew Z.
REFRIGERATOR WHIRLPOOL WRS325SDHW04 "Arrived onsite for refrigerator ice maker not making ice. Tested unit and found that water inlet was frozen. Defrosted ice, ran test fill and unit was functioning properly. Job complete. No leaks present at this time."
David S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for ice getting stuck In the ice shoot. I inspected the unit and work area. I tested the impeller to make sure it wasnt stripped on the motor. I inspected the gasket and found it sealing all the way when the door is closed. I tested both crushed and cubed ice, and found both working, I watched for the ice dispenser door closing properly and it is. I spoke with the customer about the unit and found out that it has been working since the last technician was out. Unit is operating as designed. Job complete."
James C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and installed new hinge. Tested operation and found unit working properly. Job complete
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for loud noise. Diagnosed a defective damper control gears making loud noise,replaced damper control powered unit on noise no longer present AUTHO WS40U00APL1"
Robert J.
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on job to replace single valve. After replacement test operation. No leaks detected at time of service. Pressure valve install on second visit
David S.
REFRIGERATOR WHIRLPOOL KSF26C4XYY00 "Arrived on site for water dispenser not working while a filter is in. I inspected the unit and work area. I found the unit without a filter. I tested the dispenser and the unit operated as designed. I installed the customer water filter and tested the unit again. The water is dispensing as designed. I removed the filter and replaced it several times and tested in between, the unit is operating as designed.
Kayman B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher door falling down. Upon inspection I found both hinge pads missing or broken. I replaced the hinge pads and the unit is now opening and closing as designed. No leaks observed during time of service. Job complete.
Jonathan M.
DRYER MAYTAG MGDC215EW2 "Arrived on site for a dryer that was not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested thermal cut off, thermal fuse, high limit thermostat, igniter, and coil. Found both coil valve and igniter open. Replaced both coil and igniter and tested unit. Unit is working as designed. Call complete."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Arrived on site for a refrigerator that is partially design components in the freezer section. Inspected unit and work area. Found freezer evaporator fan not running and a 30° difference between the top of the freezer in the bottom of the freezer. Removed evaporator cover and found evaporator fan not running at all and found it open Replaced evaporator fan and tested unit. Unit is working as designed. Call complete.
Jonathan M.
ICE MACHINE WHIRLPOOL GI15PDXZS1 "Arrived on site for an ice machine that was making extremely thin ice and was melting. Inspected unit and work area. Placed unit in the service diagnostics and found the fill valve not pulling in very much water and timing out due to lack of water flow. Advise customer that I would need to replace the fill valve and that I wouldnt be able to make sure the water level sensor on the recirculating pump was working properly until that was replaced. After installing the water valve, ran unit through a normal ice making cycle. Found water level sensor only allowing the reservoir to fill up a quarter of the way up the water reservoir. I advise the customer that they may be OK with that but it appeared that the water level sensor was out. Replaced recirculating pump as well and tested unit in a normal icemaking cycle. Unit is working as designed. Call complete."
Al R.
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site and installed previously ordered parts.Reassembled and unit still didnt respond to commands, wouldnt allow me to access diagnostics test mode.Ordering control and door latch.Office to reschedule the customer ; ordrng 1 W11308807 (CONTROL) and 1 WPW10653840 (DOOR LATCH)"
Jimmy J.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for burner not igniting. Removed harness wire with small gash and installed new harness wire. Igniter lighting as designed. Job complete.
Matthew Z.
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived onsite for dishwasher not drying dishes and dispenser cover broken. Ran test diagnostics, no error codes found. Ran test cycle and all cycles passed. Replaced broken dispenser cover, tested unit and unit functioning properly. No leaks present at this time. Job complete."
Al R.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to inspect refrigerator frosting.No service preformed on this date and call.Job complete
Lou S.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. I found the element illuminating at the back left corner vent. Using my vent test kit, I tested the airflow in the unit and it failed. I demonstrated to the customer the test and then removed the vent from the back of the unit and tested again. The unit passed this test. I checked the element and found the middle plate beginning to warp and crack. I replaced the element and tested and unit is operating/heating as designed. No lint observed during service, job completed. I recommended that the customer have their vents checked professionally for any blockage."
Al R.
WASHER WHIRLPOOL WFW560CHW1 Arrived on site and inspected front load washer leaking water.Ran diagnostic and confirmed the complaint.Removed the back cover and powered unit on and ran a quick cycle and discovered the drain hose from the drain pump to the back wall is damaged and the source of the leak.Ordering the hose.Office to reschedule with customer for return service visit.Water left off at the wall.Needs more work ; ordrng 1 W11316671 (HOSE FROM DRAIN PUMP TO BACK WALL)
Brandon C.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site to replace door, ice door, and UI, after replacing, found dent in new door, took picture, also found front UI broken, ordering new door and front UI. Returning tech to mark door damaged. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10895452 (DOOR) and 1 W11293308 (FRONT UI)"
Noah D.
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect range for issues igniting, upon inspection found the tubing blocked and sputtering, replaced tubing and Ng orifice worked correctly but when switching to old Propane from part, the flame sputtered again. Ordering LP conversion for new orifice. Office to reschedule. As soon as possible please ; ordrng 1 LPCONVERSION (LP CONVERSION)"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for fridge raider thats not cooling. Inspected unit and work area. Put gauges on the unit and found refrigerant had completely vacated the system. Put unit under a vacuum and found unit slowly leaking in air. Found hole and die dryer. Replaced air dryer and resealed system. Tested unit and unit held a vacuum. Charged unit and unit started at 125 psi on the high side and two psi on the low side and climbed up to 140 psi on the high side and 1 psi on the low side. Unit is working as designed. Call complete.
James C.
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new console. Calibrated unit and tested operation. Unit tests good. Job complete
Tyler G.
DRYER GE GUD27ESSMWW Arrived on site for dryer not heating. After disassembly I found that the heating element had a fried purple wire broken from the heating element. Will need to return with entirely new main harness kit for dryer half of stack unit. Office to reschedule once we can locate part number and availability of part.; ordrng 1 UNKNOWN (DRYER MAIN HARNESS )
Richard P.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator damper control making a noise. Ice maker is making good ice. Complete. Replaced damper control and noise is gone. All functions tested good. Complete
Tyler G.
OVEN WHIRLPOOL WOS51EC0AS00 Arrived on site for oven that would not turn on and not receiving power. But arrival found that the oven was being supplied 240 bucks still found out theres no power from the terminal block being sent to the main control this was due to the thermal that protects the board from overheating had one I made repairs to the unit and found everything is functioning as designed call complete
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for Northridge raider thats making a buzzing sound. Inspected unit and work area. Found unit making a buzzing sound as soon as the compressor kicked on. Remove back cover and fan back cover completely dented and vibrating against the compressor as it was running. Removed dent and leveled unit. Unit is running as designed. Call complete.
Jonathan M.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washer that would not lock the lid. Inspected unit and work area. Placed you in service diagnostics and found an F5 E2 (lid would not lock) error code. Replaced latch and tested unit. Unit is working as designed. Call complete.
Noah D.
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for not finishing cycles, upon inspection and install of ACU found no issue with cycles but customer is still worried about the drum pulling out strings of fabric. Ordering bellow will need to speak with CS about tub. Office to reschedule ; ordrng 1 W10818945 (RETAINER ) and 1 W10897390 (BELLOW ) and 1 W11048199 (RETAINER )"
Al R.
DISHWASHER WHIRLPOOL DU850SWPT0 Arrived on site and inspected dishwasher not cleaning complaint.Ran unit and unit tested as designed.Tenant was used to putting dishes inside without rinsing and was not pleased with the performance.Unit works as designed.No leaks detected at time of service.Job complete
Al R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected refrigerator not cooling.Found the compressor came on and cut off within 5 seconds indicating the start device and capacitor were both defective.Removed and replaced both.Reassembled and advised customer to wait approximately 24/48 hours for unit to reach optimal temperatures.No leaks detected.Job complete
Noah D.
DRYER MAYTAG MED7230HC0 "Arrived on site to inspect dryer for making noises. Installed duct and added more pads, no change happened, ordering wheel and extra seals. Office to reschedule ; ordrng 1 697772 (WHEEL) and 1 FOAMSEALS (FOAMS SEALS) and 1 W10841728 (SEAL)"
Jonathan M.
RANGE KITCHENAID KSEG700ESS1 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced convection fan and tested unit. Unit is quiet and working as designed. Call complete
Al R.
WASHER WHIRLPOOL MVW7230HW0 Arrived on site and inspected washer and found error codes related to off balance loads.Confirmed the F0E5 and F0E9.Tested and calibrated the unit and started a consumer load and unit worked properly.No leaks detected at the time of service.Job complete
James C.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived on site and tested operation. Found gasket coming out on top. Attempted to reseat gasket and found gasket just comes back out. Installed new gasket and found door liner separating from door causing gasket to fall out. Unit will need new door to repair. Office to schedule return services for door. Customer aware; ordrng 1 LW10638684 (dor-fip)
Al R.
DRYER WHIRLPOOL NED4655EW1 Arrived on site and inspected dryer rattling noises.Confirmed the complaint and found the pulley wheel defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Tyler G.
WINE COOLER KITCHENAID KUWR304ESS00 Arrived on site for wine cooler diagnosed with a bad sealed system. After installing all previously ordered parts we were able to retest unit for leaks and other issues. U it has no further problems and is working as designed. Call complete
Al R.
DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected dryer running non stop.Confirmed the complaint and found the timer damaged..Removed and replaced it.Dryer now works properly.Job complete
Al R.
DISHWASHER WHIRLPOOL DU850SWPB3 Arrived on site and inspected dishwasher not draining.Discovered the knockout in the garbage disposal was still in the disposal.Removed the knockout and unit drained as designed.All water lines were dry at the time of service.Job complete
Clif L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher with a rack that is not staying in place. Found upper rack stop has come off of rail. Replaced stops and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Richard P.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that the ice maker water valve was not dispensing water into the ice maker. Ice maker tested good. Replaced water valve and it tested good and no leaks detected. Complete
Kayman B.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven that wont let you select over 285 degrees in bake. Upon inspection I confirmed the complaint. I replaced the control and found the oven was set to Celsius I performed a factory reset and the oven changed to Fahrenheit. Unit is working as designed at this time. Job complete.
David S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for fridge no cool. I inspected the unit and work area. I found the freezer completely frozen over. I put the unit into diagnostics, and tested the evap fan, and heater, both are working as designed. I completely defrosted the unit and replaced the thermistor, securing it into place with foil tape and a zip tie. Job complete. No water leaks detected."
Richard P.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for the microwave intermittently not heating. Replaced control board, control panel, cap and diode, magnetron , interlocks for intermittent heating. Microwave tested good . Complete"
Noah D.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to inspect oven for not heating, upon inspection found tod blown and no heat being supplied, replaced TOD and checked for heat, no problems found. Complete"
Kayman B.
VENTHOOD UNKNOWN UXD8630DYS5 Arrived onsite for retractable vent hood fan malfunction. Upon inspection I found the fan would only blow on high setting. Upon inspection I found no visible issues with the switch. I removed the switch housing and found 3 wire connectors disconnected from the switch. I re wired the switch reassembled and tested unit. The unit now blows on all settings. Job complete.
Lou S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived on site to inspect refrigerator ice maker not dispensing ice. Upon further inspection, customer advised that he found ice built up in the ice bin and wasnt be dispensed. They advised that the removed the bin and cleaned it out and havent had any issues since. I inspected the ice maker and ice bin and all checked good. I found the chute gasket turned slightly. Adjusted the gasket and advised the customer that if they see the gasket turned it will cause warmer air to flow up into the bin and melt the ice causing it to clump. No water leaks observed during service, job completed"
Noah D.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for leaking in front of icemaker, per last visit installed UI and fascia. Found no issues. Complete"
Al R.
REFRIGERATOR WHIRLPOOL ED5FHEXVB01 Arrived on site and inspected refrigerator not powering on.Confirmed the complaint and found the control and thermostat were the contributing factor ps.Removed and replaced both.Reassembled and unit tested as designed.Customer told to wait approximately 24 hours for unit to reach optimal temperatures.Job complete
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived on site for a refrigerator thats going to much in both compartments. Inspected unit and work area. Customer advised that the issue was not with it over cooling but that there is no cool. Unit has been unplugged for several days and plugged in unit. Found compressor trying to kick on but not starting. Replaced starting device and tested unit. Unit did the same thing and we try to start but would not start the compressor. Tested voltage going to the compressor and found proper voltage going to the starting device. Issue is with failed windings on a compressor. Ordering sealed system repair parts and office will need to contact customer about reschedule date to be out of stock parts. Service will need two hours and lock ring kit.; ordrng 1 LOKRINGKIT (LOKRING) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11490399 (DRIER)
Scott M.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 on site for no ice. Found valve cracked and water shut off . Replaced IM valve . Ran harvest ,all checked normal . No water leaks detected at time of service. Job complete ."
Andy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher rack falling off. Tested and inspected unit and found issues with track stop. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Leonardo C.
OVEN KITCHENAID KEMS379BSS01 "Arrived on site to test unit for no power, test unit found junction box melted, advice customer they would need electrician job complete."
Luis M.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site for ice build up on air tower. Checked door seals good,removed air tower no ice build up on evaporator or around fan motor,cleaned air tower,added adhesive around liner to cabinet gaps. ; used 1 WP482338 (ADHESIVE) from stock"
David Z.
DISHWASHER MAYTAG MDB7601AWW "Arrived on site to diagnose dishwasher with falling door. Performs diagnostic and found left side spring broken, and cable cracking.
Kevin B.
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site to test unit for shutting off. Inspected unit found moisture sensor connection not properly connected and locked in place(took photo). Reconnected connection, added zip tie so it doesnt loosen again. Tested unit, unit works as should. Job complete."
Lou S.
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site to inspect wall oven temps. Upon further inspection, customer advised their inspector tested the temps with a round mercury based thermometer. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the codes and customer advised that the unit display has been jumping around and and the unit has not been cooling properly. I found that the unit is not connected to WiFi. I advised the customer that due to the unit not being connected to WiFi, the unit failed to receive the software update provided through WiFi in December 2019 and is the cause of the console display issues as well as heating issues. Also found the door gasket has old liquid debris on it and will not mold correctly needing to be replaced. I am ordering the main control and door gasket and office to schedule return service. ; ordrng 1 W10741603 (cntrl-elec) and 1 WPW10282960 (gasket-ovn)"
Luis M.
REFRIGERATOR GE ZFSB23DXCSS "Arrived on site for not cooling in fresh food section. Removed deli drawer found fresh food evaporator incased in ice diagnosed a defective fresh food sensor,ordering a new sensor ordrng 1 WR55X10025 (SENSOR)"
Noah D.
DRYER MAYTAG MEDB765FW0 "Arrived on site to inspect dryer for not starting, upon inspection found the connector piece on harness side loose, repositioned the wire filament and achieved a stable connection. Complete"
Robert J.
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived on job for complaints of arm not dropping down. Found arm plastic extension catching side of icemaker. Replaced arm and test.
Andy B.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for refrigerator not cooling. Checked evaporator and found no frost pattern. Checked amp draw at compressor and found 0.51 and compressor is very hot. Will need SS repair, 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (SS JOB) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)"
Kevin B.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected oven and set it to preheat after 20 minutes oven has reached 200 degrees. Oven is not connected to Wifi, recommended that wifi be used to update oven. Preorder control board and control panel."
Robert J.
WASHER MAYTAG MVWB835DC3 Arrived on job for complaints of no power. Found voltage to console good. Replaced console and test unit. No leaks detected at time of service.
Noah D.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not spraying, upon inspection found the pump working, but the lower spray arm weak, replaced and found it full of gunk. Tested for functions. No problems found. Complete"
Al R.
DRYER WHIRLPOOL NED4655EW1 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the cutoff defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Noah D.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect fridge for not making ice, installed HV board, instructed customer to keep a eye on icemaker for any change. Complete"
Leonardo C.
DISHWASHER KITCHENAID KDTM354ESS0 "Arrived on site to test unit for bottom wheels broken, replaced all four wheels, job complete."
James C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and tested operation. Found unit off and breaker has tripped. Tested compressor for short and found to be good. Tested harnesses and found evaporator fan motor has failed and defrost bimetal has failed and shorting to ground. Unit will need new evaporator fan with harness and main control to repair. ; ordrng 1 WPW10276647 (motor-evap)
David Z.
DISHWASHER KITCHENAID KDTM404EBS1 "Arrived on site to diagnose dishwasher that was not drying well. Ran diagnostics on unit and verified that all is working as designed, and heater is good. Customer rinse aid is empty. Advised on refilling rinse aid, but no components are bad.
Scott M.
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for leaking washer . Couldnt find source of leak . Bellow looked normal . Ordering 2nd man . Please call to set return ; ordrng 1 2NDMAN and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11316604 (hose) and 1 W11465532 (DISPENSER)
Noah D.
FREEZER WHIRLPOOL WZF56R16DW00 "Arrived on site to inspect freezer for over temps, upon inspection found the freezer had defrosted and refrozen, found extremely hot compressor. Will need SS repair,
Al R.
WASHER MAYTAG MVWC200BW0 Arrived on site and inspected washer and found washer is siphoning back into itself causing never ending cycles.Customer will purchase and install her own oem drain hose.Job complete
Tommy O.
DISHWASHER KITCHENAID KDTE304GPS0 Arrived onsite for dishwasher dispenser door broken and top arm fallen off. Replaced top arm and dispenser. Tested unit all tested good.
David S.
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for vent hood not turning off. I spoke to the customer and found out the vent hood turns off, but the fan makes a horrible noise. I inspected the unit and work area. I gained access to the motor assembly and tested its operations. I found the motor bouncing around like it is out of balance and I could hear pieces of the fan rattling around. I inspected the mounting bracket and found everything in place. I am ordering a new fan assembly W11035826. The office will reschedule, it is an expart. Job complete.; ordrng 1 W11035826 (motor-fan)"
Clif L.
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site to replace doors for refrigerators. Replaced both doors and name badge and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Al R.
OVEN WHIRLPOOL WFG320M0BW2 Arrived on site and inspected range and found back right burner cap and support are needed to complete the repair.Ordering both.Office to reschedule the customer.Needs more work; ordrng 1 W11172758 (SUPPORT) and 1 WPW10183370 (BURNER CAP BACK RIGHT)
Scott M.
WASHER MAYTAG MVWB835DW0 "Arrived on site ,replaced lid ,both hinges and screws . No water leaks detected at time of service. Tested and latch s locking . Job complete ."
Robert J.
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived on job for complaints of not cooling. Found evaporator fan and condenser fan both working. Compressor running but no frost pattern took pictures.
Noah D.
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for scratched face. Upon inspection found the scratch and replaced front panel, no problems found. Complete"
Al R.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously ordered part.Removed and replaced the console.Reassembled and unit tested as designed.Job complete
Robert J.
MICROWAVE JENN-AIR JMC8130DDS Arrived on job for complaints of spark. Found the waveguide damaged took pictures.
Kayman B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for ice maker not producing and arm stuck. Upon inspection I found the ice maker arm stuck in the up position. I tried to manually jump the ice maker motor to engage the harvest cycle but there was no response from the motor wheel indicating a dead motor. I replaced the ice maker and tested the unit. The ice maker went into harvest and dispensed as designed. Job complete.
James C.
DISHWASHER KITCHENAID KDTE304DSS1 Arrived on site and tested operation. Found no faults in memory. Customer concerned about dishes not drying properly. Found rinse aid dispenser empty. All functions test good and unit operating as designed. Recommended customer refill rinse aid dispenser. Job complete
Leonardo C.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to test unit for unit not washing, test unit, found unit filling with water but not washing due to pump and motor, replaced pump and motor, tested unit, unit working correctly, no leaks found at this time, job complete."
Tyler G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that would not like water into the unit or advance for the cycles. Upon further inspection of the unit I found after entering diagnostics that there was an F4e3 error code indicating a malfunction with the dishwashers motor sump assembly. I was able to find that the water valve was receiving the 120 V to it and is being activated the majority of the time they ran the test but occasionally it will stop receiving power with me control. Even though the motor was also receiving the proper voltage I found that the motor would not activate allowing the washer agitate. We will need to order a new main control as well as a motor sump assembly for the unit. Office to reschedule due to parts being out of stock/PSP; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
Noah D.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site to inspect fridge for not making clean ice, checked water in all areas, found the ice was picking up a lot of residue from the icemaker, ordering icemaker. Office to reschedule; ordrng 1 W10300022 (ICEMAKER)"
Tommy O.
OVEN KITCHENAID KODE300ESS04 "Arrived onsite for oven lights flickering. Upon arrival shut oven off from breaker pulled from wall. Turned unit on at breaker. Tested voltage for control to lights found flickering, changed out control tested unit found unit steady. Test unit all tested good. Put unit back into wall Job completed."
Kayman B.
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived onsite to diagnose microwave with safety issue and burning smell. I disassembled the unit and Upon inspection I found the diode burnt and crispy. I also found the filter board fuse was blown or faulty. The unit will need the filter board, mag, cap, transformer, and diode for the repair. Will need AUTHO from whirlpool to complete the repair. Safety team is off today so I will need to call in the morning to report. Office to R/S once AUTHO is granted. ; ordrng 2 W10138793 (fuse)s"
Clif L.
REFRIGERATOR GE CYE22TSHQSS Arrived on site to diagnose a refrigerator that was making unusual noise. Tested unit and found no abnormal noises or function at this time. After hearing recording of sound advised homeowner door may not have closed all the way causing condensation to form around or on fan blade. No repairs are needed at this time and all is working properly. No leaks were found at time of service.
Robert J.
WASHER WHIRLPOOL WTW4955HW1 Arrived on job for complaints of only hot water. Found the valve wire harness reverse. Switch wire to normal and test water temperature. No leaks detected at time of service.
Jonathan M.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for a refrigerator thats leaking water at the dispenser. Inspected unit and work area. Customer advised that the unit will eventually stop dripping but that it seems like the line coming through the door as well as leaking. Confirmed customer complaint and found the water connector at the door water valve completely scratched up and torn up. It appears to be leaking between the dual water valve and dispenser tube. O4dering all parts and office will need to contact customer for return date due to out of stock parts. ; ordrng 1 W11126260 (tube-water DOOR) and 1 W11209438 (connector) and 1 WPW10674102 (tube-water HINGE)
Lou S.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit and found it heating; however, after inspecting the element, I found that the middle plate was cracked and not all of the coils were illuminating. I removed and replaced the element and cutoffs and retested and the unit is operating as designed. No lint observed during service, job completed."
Jonathan M.
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site for a dishwasher that still not feeling. Inspected unit and work area. Tested unit and confirmed the no-frills situation with the dishwasher. Replaced fill valve and tested unit. Unit still would not turn on. Checked voltage going to the fill valve and found the fill valve not receiving proper voltage. Found voltage going to the float switch. Replaced float switch and tested unit. Unit still had no voltage going to the valve. Will need to contact tech line about that issue due to control being replaced twice, fill valve, and float switch. Will need further assistance for further repairs.; saved tckt"
Clif L.
WASHER MAYTAG MVWB980BW0 Arrived on site to diagnose a washer that is leaking. Tested all parts and components and found no leaks present in the unit but heavy evidence of excessive sudsing. Advised homeowner with sudsing issues enough buildup can form in unit that it does not go away immediately and may take an undetermined amount of time to fully dissipate after reducing soap levels. No further repairs can be done at this time.
Kevin B.
WASHER MAYTAG MVWX655DW arrived on site to test unit for not filling water. Tested unit found voltage to cold water inlet valve but valve is not opening. Replaced cold water inlet valve, tested unit, unit works good. Ran calibration, unit is operating properly."
Tommy O.
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived onsite for dishwasher not draining. Upon arrival pulled unit from wall (see SD-QuickPic) found drain motor metal cutter broken. Removed free standing metal. Tested unit all tested good no signs of leaks. Ordering Drain motor, to get the cutter operating. Office to reschedule out of stock part.; ordrng 1 SEENOTE (OFFICE TO RESCHEDULE ) and 1 W11235873 (DRAIN MOTOR )"
Clif L.
WASHER MAYTAG MVWB850YG0 Arrived on site to diagnose a washing machine that is not filling with water. Tested unit and found failed valve assembly. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Jimmy J.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to inspect the drain. Found hose was a ten ft. instead of a standard 6 ft. Ran hose into an open and high loop around pipes to ensure good water flow. Tested and works as it should. Job complete.
Andy B.
DISHWASHER KITCHENAID KDTM384ESS2 Arrived on site for dishwasher rack falling off. Tested and inspected unit and found failed tracks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Matthew Z.
WASHER WHIRLPOOL WTW8500DC0 "Arrived onsite to replace previously diagnosed parts. Replaced housing, power cord and main wire harness. Replaced parts tested unit and unit is functioning properly. . Job complete"
Lou S.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise which sounded like the blower wheel or one of the rollers. I turned the unit on and tested and could not duplicate the noise. I disassembled the unit and found the blower wheel was broken. Removed and replaced the blower wheel and retested and unit is operating as designed. No lint observed during service, job completed."
Scott M.
RANGE FRIGIDAIRE FGGF3059TFB "Arrived on site for UI flashing F11 code . Found control had failed . Replaced control test unit , all checked normal . No gas leaks detected at time of service. Job complete ."
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for cooling complaint. Unit shutting itself on and off,diagnosed a def five control,installed a new control,powered unit on,compressor and fans powered on."
Andy B.
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave light issues. Tested and inspected unit and found issues with lamp housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Andy B.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not cleaning dishes properly. Tested and inspected unit and found issues with pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Jonathan M.
WASHER WHIRLPOOL MHW6630HW0 Arrived on site for a washer that wouldnt do a 15 minute wash anymore. Inspected unit and work area. Please do not in service diagnostics and found an F5 E2 (lock failure) error code. Replaced latch and tested unit in an auto test and found unit running as designed. I advise the customer that their quick wash cycle is going to depend on the load size as well as the soil level of those clothes. I advised him that it does wash quicker than a normal cycle but the timing of the quick wash will depend on those factors. Tested unit and unit is working as designed. Call complete.
Andy B.
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed control. Removed failed part and replaced with new and programmed. Tested unit and all operations are normal. No other repairs are needed at this time.
Tyler G.
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site for microwave needing previously diagnosed ACU. After repair and testing of unit I found that now although there are no error codes, the unit is no longer counting down as it was before and its still not allowing for functionality of lights in unit and the heating hardware. We will need to return now with new ui, and additional components. Office to reschedule due to parts out of stock; ordrng 1 W10354050 (transformr) and 1 W10434461 (UI) and 1 W11238401 (transformr)"
Matthew Z.
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for oven light not coming on. Tested switch, passed. Tested socket, and found open. Replaced socket, tested unit and unit functioning properly. Job complete."
Kayman B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with handle that fell off. I re secured the handle unit is working as designed. Job complete.
Kevin B.
DRYER WHIRLPOOL wed5000dw1 Arrived on site to test unit for clanking sound. Disassembled dryer did not find any issues. Cleaned lint build up. Washer operating as designed.
Leonardo C.
DISHWASHER JENN-AIR JDB8700AWS1 "Arrived on site to test unit for high pitch noise during fill, found fill valve stopped up, replaced fill valve, test unit, unit working correctly, no leaks present at this time, job complete."
Matthew Z.
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite to replace previously diagnosed parts. Replaced ice bin. Ice maker was not functioning properly and had ice cubes lodge in between brackets. Replaced ice maker and ran test fill. Ice maker filled to normal level with no leaks. Job complete.
Clif L.
RANGE WHIRLPOOL WFG975H0HZ0 Arrived on site to diagnose a range with burgers that are not lighting evenly. Found some oil buildup inside for assemblies. Cleaned all burner assembly and tested unit. Found all is functioning properly at this time.
Andy B.
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for oven issues. Tested and inspected unit and found failed controls and UI removed one failed control and replaced with new and found new control defective. Ordering needed parts. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)
Scott M.
WASHER MAYTAG MVWC465HW2 "Arrived on site , for washer not spinning. Ran diagnostic,unit would only hum during agitate and spin cycle . Replaced cap ,reran diagnostics. All checked normal . No water leaks detected at time of service ."
Brandon C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit not powering on, found blown control fuse, quoted customer for fuse and let them know there could potentially be an issue with the cooling fan motor.
Jonathan M.
FREEZER WHIRLPOOL WRT518SZFM00 Arrived on site for a refrigerator thats not sealing properly. Inspected unit and work area. Added shims to unit freezer door to form a better fitting. Tested unit and unit is opening and closing as designed. Gasket is forming all the way around the freezer and unit is working as designed. Call complete.
Kevin B.
WASHER WHIRLPOOL WTW5550SQ0 "Arrived on site for unit not draining. Found drain pump jammed with clothing. Removed clothing, tested unit, unit works good. If issue happens again drain pump will be needed for repair."
Kayman B.
DRYER WHIRLPOOL WGD8000BW0 Arrived onsite for dryer making whirling sound when drying. Upon inspection I found the dryer making a whirling whining noise. I inspected the back of the unit and I found the vent hose detached. I re attached the hose and the whirling went away. I confirmed the noise with the customer. I showed her the difference in noise when the vent hose is detached. I advised the customer to give us a call back if the noise returns with the vent hose attached. But the unit is drying and sounds as designed at this time. Job complete.
Leonardo C.
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to test unit for stainless splitting from glass, test unit found stainless front panel separating from glass, need to order front glass door W11219379, office to reschedule.; ordrng 1 W11219379 (GLASS DOOR)"
David S.
VENTHOOD KITCHENAID KXU2830YSS0 "Arrived on site for vent hood housing broken. I inspected the unit and work area. I found the lights for the vent hood dangling, and the housing off. I inspected the housing and found them broken and not holding the bulbs in place.
Kayman B.
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived onsite for dishwasher not draining. Upon inspection I found the tub full of murky water. I put the unit into diagnostics and found the drain pump was humming but not draining. I vacuumed out the tub and removed drain pump. There was a piece of glass in the pump causing the impeller to lock up. I removed the glass and vacuumed out the drain pump port. I reassembled and retested the unit is now working and draining as designed .No leaks detected during time of service. Job complete
Andy B.
DRYER WHIRLPOOL WED5620HW0 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
David Z.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to follow up on report of dishwasher still not draining. Got more information from customer who told me it does drain, but leaves a good amount of water in the sump in the filter cavity. Found drain hose was laid on ground, and needed a drain Loop. Affixed hose in high Loop with cable tie. Ran and drained unit several times and water level is normal now. All is working as designed. Call complete."
Kevin B.
DRYER MAYTAG MEDX655DW1 "Arrived on site customer complaint is that the unit is not drying properly. Found loose connection on cutoff, reattached connection. Cutoff tested good, tested internal temp. Unit is heating up to 205. Unit is heating properly. Vent hose is not properly connected. Informed customer unit needs to be properly vented to work correctly. Unit is functioning as designed."
James C.
RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and tested operation. Found noise coming from convection fan blades Hutton bottom of convection assembly. Bent blades outwards to aid in sound until replacement part arrives. Unit will need new convection assembly to repair. Office to schedule return services. ; ordrng 1 W11414552 (CONVECTION FAN)
Brandon C.
REFRIGERATOR GE GFSS6KEXASS "Arrived on site for customer complaint of unit leaking, found fresh food section drain line clogged, I removed clog and ice build up, unit tested good."
Lou S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher door latch not working. Upon further inspection, I found the door open and when I attempted to close the door, the latch failed to engage securing the door closed. I inspected the latch and found it broken. Removed and replaced the door latch and retested and unit is operating as designed. No water leaks observed during service, job completed."
Scott M.
WASHER MAYTAG MVWB835DC4 "Arrived on site for washer leaving clothe wet after load . Ran diagnostics got 0-4, 3-2, 0-2 . Customer informed me that if they leave clothes in tub for any amount of time they will get wet again . And water leaking from dispenser . Ordering housing . Please call to set return .; ordrng 1 W11172234 (housing)"
Leonardo C.
COOKTOP KITCHENAID KCGS350ESS00 "Arrived on site to test unit for front burner valve stuck, test unit, found LF burner stuck, replaced manifold, test unit, unit works good, no leaks present at this time, job complete."
Kevin B.
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to test unit for error code f3e1. Pressure hose not clogged and air trap is good. Will need to bring back all possibilities. Issue is likely Expansion board control. ; ordrng 1 W10864049 (cntrl-elec) and 1 W10903220 (trap) and 1 W11044559 (hose) and 1 W11201293 (ELECTRIC CONTROL) and 1 WPW10448876 (switch-wl)"
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017AS5 "arrived on site to test unit for sparking when starting, test unit, found sparking from high voltage, will need to return with capacitor, magnetron, diode, and filter board W10422269, will need authorization, office to reschedule.; ordrng 1 W10422269 (FILTER BOARD )"
Brandon C.
OVEN KITCHENAID KOSE500EBS04 "Arrived on site to replace broken window pack glass, after replacing, unit tested good."
David Z.
COOKTOP KITCHENAID KGCS166GSS07 "Arrived on site to install previously diagnosed parts to resolve fire in cooktop. Replaced all orifice holders and hardware, and also switch harness. Retested and unit is now working as designed.
Luis M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for defective door,installed a new freezer door checked door seal good."
Clif L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to diagnose a refrigerator that is making a loud humming sound. Tested unit and found homeowner hearing water valve for icemaker being activated during normal cycling. Advised homeowner sound is normal and no repairs could be done to prevent it. No repairs are needed today and no leaks were found at time of service.
James C.
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site and tested operation. Found unit freezing properly. Customer pointed out ice build up on top of liner. Found door gasket and liner bowing down on top of door causing a poor seal. Found moisture build up getting into control box and door switch. Unit will need new door, control, gasket, switch and name badge to repair. Office to schedule return services ; ordrng 1 W10746783 (dor-fmd) and 1 W10755325 (switch) and 1 W11253128 (contrl-box) and 1 WPW10481434 (nameplate)"
Jimmy J.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site. Checked unit for chemical smell. Exposed bake burner and tested all burners. All flames are blue and correct height. No odd smells or objects found inside of oven or cooktop. All checks good. Job complete
David Z.
WASHER WHIRLPOOL MHW6000XW2 "Arrived on site to diagnose washer making loud noise when spinning. Performed diagnosis. Hand turning the basket was generating noise. Removed back panel and found rotor bolt head snapped off and nothing holding the rotor on
Matthew Z.
DRYER WHIRLPOOL WGD95HEDC0 "Arrived onsite for dryer not tumbling or heating. Tested unit and after inspection found that the belt busted tripping the safety switch. Replaced belt, tested unit and unit tumbles and heating.
David Z.
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site to diagnose refrigerator that was not cooling in either compartment. On arrival spoke with customer who said unit was cooling after 3 days. Unit is cool and at proper temps at my arrival. Customer told me the freezer drawer seemed to be a little stiff to close. Checked sliders and found the left slider had some ice in it, likely frozen grease from assembly. Advised that as drawer gets used all the ice will break out and operation will smooth. All is currently working as designed. Call complete."
Jimmy J.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site to check ice maker for not produccing ice. Tested ice maker and when jumping T to H the motor would not rotate. Jumped the valve and had proper fill. Ice maker motor has failed. Replaced ice maker and it cycled and filled with water. C
Leonardo C.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to test unit for oven not heating and control board not working, tested unit found dead control board, replaced control board, test unit, unit works correctly oven heats to 350 degrees, job complete."
Lou S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher causing moisture to build up on countertop above unit. Upon further inspection, the customer advised that the unit creates moisture/condensation on the countertop above the unit and at the opening of the door under the countertop. I found that the unit has the insulation wrap installed and also found that the door gasket is not sealing correctly at both top corners allowing moisture to escape and collect in the corners of the tub and the underside of the countertop. I advised the customer that the moisture/condensation build up on the countertop is due to the cooler air in the kitchen and the warm heat being put off from the dishwasher. I found that there is an AC vent that points directly to the unit. I am ordering the door gasket and scheduled return service No water leaks observed during service.; ordrng 1 WPW10524469 (gasket)"
Jimmy J.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to test ice maker. Removed ice maker for inspection. Found neutral wire burnt which caused failure. Will need a new wire harness. Turned water on and cycled ice maker to ensure the water valve was not stuck open. Turned water back off behind refrigerator until repair is done Ordered new wire harness. ; ordrng 1 W10884720 (ICE MAKER WIRE HARNESS) and 1 WPW10175514 (SHUT OFF ARM) and 1 WPW10300024 (ICE MAKER) and 1 WPW10351019 (EXTENSION SHUT OFF ARM)
David Z.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to diagnose refrigerator that consistently freezes over the RC Evap. Customer had defrosted unit prior to arrival, but is affected by service pointer w11092686F. Provided estimate for new Evap cover, Evap harness, clamps, and screws to perform steps,in service pointer.. ; ordrng 2 67006425 (screw)s and 2 W11456069 (CLAMP)s and 1 WPW10501260 (cover-evap)"
David S.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I found fault code F7E1 no heat. I inspected the heating element and found good continuity through the element, I did find the connects not seated properly. I reseated the connection, and ran the unit through a diagnostics cycle. The unit operated as designed, and the heating element came on. I spoke to the customer about how the unit operates and best practices to keep the heating element from locking itself out. Job complete. No water leaks detected."
Matthew Z.
WASHER MAYTAG MVWB835DW0 "Arrived onsite for unit error code and drain cycle. Tested unit and found F5E3 lid lock will not unlock/ control can not determine if lid is locked or unlocked , f0e5 out of balance, f0e3 overload error codes. Performed auto test cycle and all passed, but when trying a test load, the system would automatically trigger F5E3 and drain the tub. Need to order and replace control and latch. Need AUTHO please. ; ordrng 1 W10810403 (lid lock assy) and 1 W11100602 (cntrl-elec)"
Luis M.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for defective main control. Replaced defective main control,checked air flow to icemaker good."
Tommy O.
DRYER WHIRLPOOL WED6620HW1 Arrived onsite for dryer top dented. Installed new top let builder know. All tested good. Job completed.