Service History 101

We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Temple, TX 76502
Chance S
Job Details: 08/25/2021
Arrived on site for washer leaving soap and brown spots on clothes. Upon arrival I entered diagnostics and found no error codes and all components passed testing. I inspected the bottom of the unit for any failed parts and found no issues. I then removed the agitator and wash plate to find a lot of dirty build up from powder detergent. I cleaned the area of any build up and advised the customer to switch to a liquid detergent so that the unit will completely break it down during a wash cycle. There are no further issues at this time. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78738
Luis
Job Details: 08/25/2021
Arrived on site for water leaking from dispenser. Found ice door motor not fully closing ice door,replaced ice door and motor,found defective led replaced led module,removed ice build up from chute and liner wall tested ice door sealing as designed. ; used 1 WPW10546285 (Motor), and 1 WPW10504458 (Door chute) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near New Braunfels, TX 78132
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for popping breaker during operation, upon inspection could not get breaker to pop, tested unit and found a control panel short fault, ordering panel. Office to reschedule ; ordrng 1 W11165148 (CONTROL PANEL)"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Bastrop, TX 78602
Matthew
Job Details: 08/25/2021
Arrived onsite to replace previously diagnosed parts. Replaced rail mullion and drawer wire harness. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Seguin, TX 78155
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not drying dishes, upon inspection found the unit did work to specs but customer did not know about rinse aid, instructed customer on proper use, heating element worked normally. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS9
Near Austin, TX 78703
Jacob
Job Details: 08/25/2021
Arrived onsite for unit having cut wires and missing kick clips. Looked at the unit and saw that the wires were cut and missing to kick clips. Got authorization to replace parts. Replaced parts. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76502
Tali W
Job Details: 08/25/2021
"Onsite for fridge having clicking noise. Customer stated noise would happen intermittently. Noise began shortly after arrival and coming from rear of unit. Found electrical cord tags and blue tape they secure cord/water line was hanging. When condenser fan would turn on, the tags/tape would blow against fridge causing the noise. Removed tape and tags. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cedar Park, TX 78613
Justin
Job Details: 08/25/2021
Arrived on site to install previously diagnosed parts. I installed the new gasket and used my silicone to keep it in place. Upon further inspection I found the upper basket bowed on the left hand side. I found this to be the reason it was catching the gasket when pulled out. I adjusted the basket and then tested the unit. It was now opening and closing as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Liberty Hill, TX 78642
Justin
Job Details: 08/25/2021
Arrived on site to install previously diagnosed parts. I installed the new door and then reshaped the gasket with my heat gun. I advised the customer to wait a minimum of four hours to open the freezer door in order for the gasket to properly set. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Austin, TX 78737
Robert
Job Details: 08/25/2021
Arrived on job to replace bellow customer provided part.After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Temple, TX 76502
Chance S
Job Details: 08/25/2021
"Arrived on site for washer making a loud noise during the spin cycle. Upon arrival I confirmed the complaint and began inspecting the unit. I gained access to the bottom of the unit and found oil thrown all over the bottom of the unit indicating a gear box failure. Upon disassembly I could not separate the gearbox from the basket due to the m being rusted together. An entire new basket assembly, outer tub, and 2 technicians will be needed to fully complete the repair. ; ordrng 1 W11161960 (Agitator) and 1 W10811957 (Basket) and 1 W11219115 (Outer tub) and 1 WPW10215093 (Drain pump filter) and 1 WP90767 (Drain filter screw) and 1 1 (2 man repair)"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Georgetown, TX 78628
Jonathan
Job Details: 08/25/2021
Arrived n site for washer having fabric softener left in dispenser. Inspected unit and work area. Performed diagnostics mode and tested operation. Found water pressure good. Removed dispenser and ran water cycled and found water not reaching fabric softener. Disassembled dispenser drawer and found dispenser drawer assembly will need to be replaced. Found no ETA available on part. Office to schedule return when ETA is available. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Belton, TX 76513
Tali W
Job Details: 08/25/2021
"Onsite for ice build up in FC. Found slight gap in between liner and cabinet on left side of FC causing slight air leak, condensation build up, and then freezing. Sealed FC with adhesive. Advised customer to leave door shut for the rest of the day to let adhesive set. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Copperas Cove, TX 76522
Al
Job Details: 08/25/2021
Arrived back on site to install the pump to hose the previous tech identified as the issue causing the leaks. R&R and tested the unit and unit tested as designed without any leaks. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Copperas Cove, TX 76522
Al
Job Details: 08/25/2021
Arrived on site and to install all previously ordered parts. After the rebuild the unit tested as designed without any errors. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crawford, TX 76638
Jonathan
Job Details: 08/25/2021
"Arrived on site for a washing machine that?s making a noise. Inspected unit and work area. The customer advised that the unit makes the sound when unit is in spin. Tested the spin function and did not find any abnormal sounds. Ran the unit through a drain and spin with other clothes in it and found the noise coming from the drain pump. Removed the drain pump and found a hanger nail inside the drain pump causing the sound. Tested the unit again and the unit began working as designed. Found all checked good. He then advised that the issue would either have to be with the amount of detergent being used or the loading issue with the client.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Killeen, TX 76542
Al
Job Details: 08/25/2021
"Arrived on site and inspected broken filter cover. Confirmed, removed and replaced it. Customer satisfied. Job completed Text for survey."
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Hewitt, TX 76643
Jonathan
Job Details: 08/25/2021
Weather on site for a trash compactor that won?t start. Inspected unit and work area. Tested unit and found the start button wouldn?t push all the way in to engage the switch. Will need to order start switch assembly. Ordering part and will return.; ordrng 1 WP9871824 (switch-off)
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Waco, TX 76708
Jonathan
Job Details: 08/25/2021
"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator sitting at 50?F in the freezer section sitting at 20?F. Found evidence of a defrost issue in the refrigerator section. Took an amp draw off the compressor and found the compressor running at really high amperage but the compressor not hot. Spoke to PR and was advised that it seem to be like there was a leak add the fresh fruit evaporator due to the frost issue. Unit will need defrost and sealed system repair. ; ordrng 1 8201675 (compressor) and 1 W11188493 (cover-evap) and 1 W11492867 (EVAPORATOR ) and 1 W11506635 (COUPLER) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Temple, TX 76504
Tali W
Job Details: 08/25/2021
Onsite for washer not draining. Found previous repair to drain pump wires came loose causing unit to not drain. Replaced lower harness. Drained water in tub and ran a diagnostics cycle. Unit now functioning as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Marble Falls, TX 78654
Kayman
Job Details: 08/25/2021
Arrived onsite to install previously diagnosed parts. I installed the recirculating pump and tested the unit in diagnostics. The unit passed all tests and no leaks were detected. I left the unit running to make ice but informed the customer er they would need to run a full clean cycle for the clean light to go away.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Leander, TX 78641
David S
Job Details: 08/25/2021
Arrived on site to install previous diagnosed part. I installed the new control. I ran a calibration and did a diagnostics cycle test. The unit is working as designed. Job complete. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Leander, TX 78641
David S
Job Details: 08/25/2021
Arrived on site to install previous diagnosed part. I installed the new control. I ran a calibration and did a diagnostics cycle test. The unit is working as designed. Job complete. Job complete.
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Temple, TX 76502
Chance S
Job Details: 08/25/2021
Arrived on site for range oven not heating. Upon arrival tested unit and found the bake element not activating at all. I then gained access to the harness assembly of the unit and found the red wires burnt at the terminal block. I replaced the harness and reassembled the unit. After reassembly I tested the unit to find it preheating as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78756
Scott
Job Details: 08/25/2021
"Arrived on site for no power to dishwasher. Outlet checked normal. Found power cord not hooked up at terminal . Retired power corn into junction box . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY07
Near Manor, TX 78653
Scott
Job Details: 08/25/2021
Arrived on site for not making ice . Found ice maker not harvesting . Replaced IM with new harness. Ran harvest all checked normal. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Bastrop, TX 78602
Matthew
Job Details: 08/25/2021
"Arrived onsite for dishwasher not drying properly. Upon inspection found customer not using rinse aid. Unit has a plastic tub and needs a rinse agent to assist in drying. Also instructed customer that materials also will dry differently. Glass, ceramics, and metals will do fine but plastic items will remain wet due to no heat absorption. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Bastrop, TX 78602
Matthew
Job Details: 08/25/2021
"Arrived onsite for refrigerator ice dispensing issue. Checked auger motor, ice bucket and dispenser door. All are functioning. Did notice ice bucket may not have been completely inserted due to food product. Instructed customer not to stack larger items that may interfere with mechanism. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near McDade, TX 78650
Scott
Job Details: 08/25/2021
"Arrived on site for off balanced washer . Ran diagnostics. Unit wouldnt go into any spin of agitate , just a really loud buzz from actuator . Will need actuator for sure and more likely will need gearcase . Found some oil on belt guard . Need AUTHO on actuator, gearcase . Ordering other parts if needed. No water leaks detected at time of service; ordrng 1 W10913953 (Actuator) and 1 W11395618 (Cap) and 1 W10721967 (Cam) and 1 W11162438 (Control) and 1 Autho"
We serviced a
WHIRLPOOL RANGE
Model SCS3017RS01
Near Austin, TX 78732
Brandon
Job Details: 08/25/2021
"Arrived on site to replace burner heads, orifice holders, and screws, after replacing all parts, I checked for gas leaks at burner valves and orifice holders, unit tested good, no leaks."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
"Arrived on site for SAFETY- MW keeps running when door shut intermittently and touch screen often does nowork. Placed in diagnostics and got F6E4, Ran microwave with a cup of water three times. No issue while testing. Placed in bake to 350. Oven heating as designed. Powered down oven microwave combo. Powered back up and tested microwave and oven again. No issues. Called tech line and spoke to Butch. Butch asked if WIFI was connected and it was not. Remote was disabled.- SR7731587303WIFi support team # - 18663334591"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXW01
Near Kingsland, TX 78639
Kayman
Job Details: 08/25/2021
Arrived onsite for refrigerator losing cool in both sections. Upon inspection I found the FC I caused in a block of ice indicating a defrost issue. I ran diagnostics and test 6 showed the bimetal open when it should be closed. I checked the control and found 120Vac to the heater. I steamed out all the ice and vacuumed out any water. I removed the bimetal and tested it in a glass of ice water. I could not get it to close. I replaced the bi metal and reassembled all panels I powered on the unit after I packed up my equipment I could feel the FC starting to cool. I advised the customer to monitor the unit to ensure it starts to make ice and gets down to correct temps. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Leander, TX 78641
Cliff
Job Details: 08/25/2021
Arrived on site to diagnose a refrigerator with light not working.No repairs or diagnostics performed today.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP02
Near Leander, TX 78641
Cliff
Job Details: 08/25/2021
Arrived on site to diagnose a refrigerator with door not sealing. Found mullion not fully mounted and remounted it properly. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Austin, TX 78717
Taylor M
Job Details: 08/25/2021
"I arrived on site to diagnose vent hood panel not staying shut. Upon arrival I found that the vent hood panel is not staying shut due to a slight warp, I replaced it and now the panel shuts fine. The unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID WINE COOLER
Model KUBR214KSB00
Near Austin, TX 78717
Taylor M
Job Details: 08/25/2021
"I arrived on site to diagnose a wine cooler with intermittent light issues, upon arrival I found that the toe plate was warped preventing the switch from recessing properly causing the door to improperly close. I gained access behind the toe plate and found that both the leveling feet are completely missing causing the unit to lean forward and weigh down on the toe plate. I contacted tech-line to document the issue and they recommended to do a parts research to see if they could locate the part number as there is no documentation that tech line could find they provided me with sr#7731587912; ordrng 1 Frontlevelingfeet (Needs/parts research)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78744
Jacob
Job Details: 08/25/2021
Arrived onsite for unit making a rubbing noise at the start of the cycle. Tested the unit and heard rubbing noise. Looked at the unit and found that the fan housing was rubbing on the lint chute housing. Bent out the fan housing a bit. Tested the unit. Unit tested good. No noise at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
Arrived on site for Vibration During Spin Cycle- shakes a lot and makes a lot of noise. off balance. Checked suspension and suspension checked good. Inspected all four legs and they were all level. Ran through manual diagnostics and washer agitated as designed and spun as designed. Placed in diagnostics for errors and got F1E1. Cleared error code and inspected main control for loose wires or any connections not fully inserted. Everything looked good. Checked voltage at J12 and voltage was missing while testing. Removed control and installed new control. Ran through manual diagnostics and washer is running as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78717
Taylor M
Job Details: 08/25/2021
"Arrived on site to diagnose refrigerator with ice building up at the bottom of the freezer compartment. I gained access to the evap and found that there was ice completely covering the drip pan. I found the drip pan and drain tube blocked and frozen solid causing this issue. I steamed out the drip pan and drain tube and removed the clogs. The unit is now operating properly as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Kyle, TX 78640
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for console not being able to respond. Reset unit test unit and unit test good unit working as designed job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for mold and leaking. Found heat from outside coming in from vent. Called Techline and let Techline nothing wrong with unit. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Hutto, TX 78634
David
Job Details: 08/25/2021
"Arrived on site to install previously diagnosed sealed system parts to resolve low cooling. Installed new compressor and drier. When removing old components, found a large amount of oil in all the lines, likely due to failed valve inside compressor. Verified unit holding vacuum for 10 minutes. Charged to spec. Verified unit cooling. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Robert
Job Details: 08/25/2021
Arrived on job for complaints of temperature drop when door is opened. Found the issue is that the oven is returning to preheat. Called tech line and the said the oven needs to be connected to WiFi w11525545. Gave customer info to WiFi team.
We serviced a
GE DISHWASHER
Model GDT545PSJ0SS
Near Lakeway, TX 78734
Robert
Job Details: 08/25/2021
Arrived on job for complaints of heater still not working. Ran diagnostics and power going to heater but no heat. Going back with sensor and heater. ; ordrng 1 WD05X24776 (HEATER) and 1 WD21X10519 (switch flood)
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW0
Near New Braunfels, TX 78132
Andrew
Job Details: 08/25/2021
"Replaced valve from previous diagnosis. Valve was full of rust from old piping. Advised customer of build up as issue may keep happening. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Round Rock, TX 78681
Wesley
Job Details: 08/25/2021
Arrived onsite and repaired unit by replacing mag cap and diode. Unit is ow heating properly. The magnetron had gone out and unit was not heating.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
Cliff
Job Details: 08/25/2021
Arrived on site to replace previously ordered parts for washer. Replaced shifter and also noted drain error in control but pump fully functional. Replaced control as well and calibrated unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for damaged membrane. Found membrane melting will order new membrane office to reschedule. ; ordrng 1 W10879583 (Membrane)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Austin, TX 78749
Kevin
Job Details: 08/25/2021
"Arrived on site and inspected washer and found Gearcase is leaking oil
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM01
Near Austin, TX 78732
Brandon
Job Details: 08/25/2021
"Arrived on site for customer complaint of freezer door not closing, found basket was reversed causing door not to shut, I rearranged basket, unit tested good."
We serviced a
MAYTAG DRYER
Model MGD6630HW2
Near Buda, TX 78610
Robert
Job Details: 08/25/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78757
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for unit not starting. Test unit and found unit getting 120v but not coming on. Found bad control board replaced board under 5 year warranty and got power to unit but normal and heavy not working replaced console
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Meadowlakes, TX 78654
Kayman
Job Details: 08/25/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The unit is now working and preheated as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Buda, TX 78610
Kevin
Job Details: 08/25/2021
"Arrived on site and found no ice production, test button on Icemaker does nothing. Replaced icemaker and it cycled and filled immediately. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Austin, TX 78749
Luis
Job Details: 08/25/2021
"Arrived on site for no water or ice. Tested dispenser no water found liner dented preventing switch to fully be engaged,engaged switch tested water dispenser good water flow. Installed spacer to liner wall tested ice diaper icemaker ran through a cycle and filled with water tested water dispenser working. ; used 1 WPW10221048 (Spacer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Spicewood, TX 78669
Luis
Job Details: 08/25/2021
"Arrived on site for not dispensing water. Found filter unable to install into housing,adjusted and realigned filter housing,installed filter tested water dispenser unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78759
David
Job Details: 08/25/2021
Arrived on site to diagnose dishwasher that is not able to use upper rack. Found the rack adjustor had a broken tab for the wheels. Replaced adjusters with updated adjusters. Retested and verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76502
Tali W
Job Details: 08/25/2021
"Arrived on site for dryer not drying clothes properly. Customer stated it was heating, but the clothes arent getting dry. The unit is in an apartment and customer has only been there a month. I performed vent test with vent test kit. Results came back poor for all dryers. I checked the lint screen, it was clean. I checked blower wheel and housing, all clear. Also, checked vent hose, it was connected properly and didnt have any clogs in it. I advised customer to contact apartment management to have a dryer vent duct cleaning service performed. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Cedar Park, TX 78613
David S
Job Details: 08/25/2021
Arrived on site for fridge lights flickering. I inspected the unit and work area. I found all three lights flickering. I swapped in a new hv control and found the lights still flickering. I pulled the light switches and jumped them so they would be on and I found the same thing. I am ordering all 3 light modules and the 2 switches just in case. I left the lights unplugged so they wouldnt flicker.; ordrng 1 WPW10515058 (Top rc light) and 1 WPW10515057 (Bottom rc light) and 1 WPW10515057 (FC light) and 1 W11457217 (Switch) and 1 W11439253 (Switch) and 1 AUTHO (AUTHO)
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Austin, TX 78723
Jacob
Job Details: 08/25/2021
Arrived onsite for the unit feeling really hot. Tested the unit and checked the terminal block. The terminal block looked fine with no Issues. Called safety and told them that we didn?t find anything wrong with the unit. Got sr#7731534024. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Georgetown, TX 78626
Wesley
Job Details: 08/25/2021
Arrived onsite and found unit washer drain clogged and burnt out. Ordering drain pump to repair. Maintenence will help remove the dryer it is a stacked unit. . Office to reschedule ; ordrng 1 WPW10605427 (Pump)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Temple, TX 76504
Tali W
Job Details: 08/25/2021
"Onsite for dryer not drying clothes properly. Found when dryer is pushed back to be flush with wall, it blocks air flow through vent hose duct. Vent duct is located on right side of dryer. Unit is in an apartment with small laundry quarters. Advised customer to keep dryer pulled out some to prevent any blockage of air flow. No functional issues with unit itself found. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Leander, TX 78641
Cliff
Job Details: 08/25/2021
Arrived on site to diagnose a range that is not responding to user input. Found unit in demo mode and reset unit for use. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78717
Justin
Job Details: 08/25/2021
Arrived on site to install previously diagnosed parts. I installed the new defrost control and then tested the unit. I jumped the defrost 5 different times and found it never tripped the breaker. Unit is now working as designed. I
We serviced a
JENN-AIR COOKTOP
Model JED3536WS04
Near Austin, TX 78733
Kevin
Job Details: 08/25/2021
"Arrived on site and inspected cooktop and found left front burner its not showing any power/ not heating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Manor, TX 78653
Scott
Job Details: 08/25/2021
Arrived on site for door flopping open . Found friction pads missing . Replaced pads . No other issues found . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Robert
Job Details: 08/25/2021
Arrived on job for complaints of error code. Found code for flood switch and water in tray. Ran test load and found water dripping between tub and sump. ; ordrng 1 W11409866 (TUB) and 1 W11416362 (SUMP )
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Buda, TX 78610
Jacob
Job Details: 08/25/2021
Arrived onsite to replace UI control. Replaced UI control. Unit still had no power. Ordered other control board. Office to reschedule ; ordrng 1 WD21X24901 (CONTROL)
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS0
Near Leander, TX 78641
Justin
Job Details: 08/25/2021
"Arrived on site for a microwave with the buttons not working. Upon further inspection I found all UI buttons non responsive. I gained access to the control and found everything connected properly, and no damage to the harness. I found the switches working as designed. I also found good voltage at the control. I then unplugged the unit for 2 minutes and plugged it back in. The unit started working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Austin, TX 78749
Kevin
Job Details: 08/25/2021
Arrived on site and inspected washer and found standing water in tub. Ran drain pump through diagnostic cycle and drain pump is rattling and not moving any water. . ; ordrng 1 WPW10276397 (Drain pump)
We serviced a
WHIRLPOOL RANGE
Model KSGG700EBS1
Near Austin, TX 78745
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for unit not igniting. Test unit and found bad igniter and valve and orifice.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Jarrell, TX 76537
Jonathan
Job Details: 08/25/2021
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode and found error code F9-E1 diverter can not find home position. Monitored test operation and observed for possible water leaks. Verified error code and found correct. Will need to replace sump assembly. Removed failed sump assembly and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected during service. Spoke with customer on user care guide."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Taylor M
Job Details: 08/25/2021
"Arrived on site to replace previously diagnosed console, I removed and replaced the console after gaining access to the wall oven and tested the component activation and verified functionality, I instructed the customer that they are going to need to reconnect to wifi otherwise they may have intermittent issues with the functionality. I found that they are using foil in the bottom of the unit, I advised them that they should not due to the potential of warping the bottom of the unit and informed them that they could use the self clean after wiping out the bottom but to remove the inner shelves to avoid the glass breaking per normal operation. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Georgetown, TX 78626
Wesley
Job Details: 08/25/2021
Arrived onsite and inspected washer thoroughly for off balance symptoms and watched a quick wash with dog mats. Advised customer on findings and on machine design and tolerances. Unit is good working order and operating as designed. Advised customer that the symptoms described could all indicate normal off balance symptoms.
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XSS00
Near Austin, TX 78734
Brandon
Job Details: 08/25/2021
"Arrived on site to replace module due to unit not being able to configure, after replacing and configured to correct number according to tech sheet, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Bee Cave, TX 78738
Luis
Job Details: 08/25/2021
"Arrived on site for thin ice. Ran diagnostics found weak water flow from valve,customer just ran a clean cycle and cleaning needed led still lit diagnosed unit will need a new pump and valve. ; ordrng 1 W11542867 (Pump)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Austin, TX 78734
Brandon
Job Details: 08/25/2021
"Arrived on site to replace console and controls, found new console was damaged. Took pictures, ordering another console. ; ordrng 1 W11197501 (Console) and 1 Cnote (Office to reschedule) and 1 Cnote
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Marcos, TX 78666
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not washing clothes or draining water, upon inspection found the actuator was the wrong model and causing issues, replaced actuator and tested. Drain hose was installed too far into standpipe, reinstalled correctly. All functions worked. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78628
Cliff
Job Details: 08/25/2021
Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW55X24HS01
Near Austin, TX 78735
Luis
Job Details: 08/25/2021
Arrived on site error reading hi and lo ordering main control and thermistors ; ordrng 1 W11407215 (Control) and 1 W11296649 (Thermistor) and 1 W11290657 (Thermistor) and 1 W11406123 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Georgetown, TX 78626
Wesley
Job Details: 08/25/2021
Arrived onsite and found electronics had been installed by another company but unit was having glitching and wouldnt consistently run a load. Calibrated and tested components and was unable to replicate symptoms. All was consistently operating as designed while onsite with no error record. Advised that new controls may have needed to be calibrated for proper operation.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Georgetown, TX 78628
Jonathan
Job Details: 08/25/2021
Arrived on site for range having incorrect temperature. Inspected unit and work area. Performed temperature test on bake mode at 350?. Recorded 1st 3 cycles and found average temperature at 364?. Informed customer on how to calibrate unit but did not calibrate due to higher temperatures and not lower. Spoke with customer on user care guide.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Lago Vista, TX 78645
Lou
Job Details: 08/25/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, non-UV drier and access valve. Using the nitrogen provided I checked the system for leaks and found none. I vacuumed the system and pressures held. I installed 4.5oz of R134a refrigerant and monitored pressures. Unit held pressure and evaporators had good frost patterns. Unit is cooling. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MGD6200KW0
Near Bastrop, TX 78602
Matthew
Job Details: 08/25/2021
Arrived onsite for dryer making buzzing noise when in use. Upon arrival tested unit and could not duplicate issue. Recommended customer watch for overloading unit as overload can cause some noise to occur. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78717
Taylor M
Job Details: 08/25/2021
"I arrived on site to replace ice-maker from previous diagnosis after leveling the unit, per customer the ice maker is now operating as designed since last visit, No further repairs necessary. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78737
Luis
Job Details: 08/25/2021
Arrived on site. Powered unit on fan not running removed evaporator cover checked voltage at harness reading 80vac diagnosed a defective control ordering a new main control ; ordrng 1 WPW10317076 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW01
Near Austin, TX 78745
Kevin
Job Details: 08/25/2021
"Arrived on site and inspected refrigerator and found evap fan is not running, it is slowly rocking but will not spin. replaced evaporator motor and it is now operating normally."
We serviced a
GE MICROWAVE
Model JVM1752SP2SS
Near Austin, TX 78734
Brandon
Job Details: 08/25/2021
"Arrived on site for customer complaint of microwave coming on when opening the door, found bottom door switch faulty, I replaced the switch, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/25/2021
Arrived on site to test unit for no ice production. All possible functions tested good in diagnostics. Found FV evap thermistor was reading OLand found ice maker error code of e5(timed ice). Jumped white wires from thermistor to harness connection to test internal harness and got a reading of .4ohms so internal harness is good. Called tech line to report findings and recommended replacing thermistor again and UI. Needing UI and Val motor assembly with thermistor. Office to reschedule. SR#7731595303; ordrng 1 W11032800 (Evap motor w/ thermistor) and 1 W11032800 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Kyle, TX 78640
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for gas smell. Test unit and found bad bake burner and igniter. Office to reschedule ; ordrng 1 W11220387 (Burner oven)
We serviced a
UNKNOWN MICROWAVE
Model UMV1160CW6
Near Horseshoe Bay, TX 78657
Kayman
Job Details: 08/25/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The light function now works as designed and the unit is heating. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Austin, TX 78759
David
Job Details: 08/25/2021
Arrived on site to diagnose range not heating in the oven. Ran unit and found no heat. Checked wiring and found L2 wire burnt and severed at the terminal block. Ordering wire harness and terminal block to resolve. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11458883 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/25/2021
Arrived onsite to replace previously diagnosed parts. Replaced agitator assembly. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Jonathan
Job Details: 08/25/2021
"Arrived on site for dishwasher upper rack adjusters broken. Inspected unit and work area. Removed top rack and installed adjuster kit. Tested rack operation. All tested good, no water leaks detected during service."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHC2342LE1
Near Georgetown, TX 78628
Jonathan
Job Details: 08/25/2021
Arrived on site for refrigerator making abnormal noises when ice maker fills. Ins unit and work area. Forced cycle ice maker to identify sound. Sound did not occur when ice maker filled. Gained access to inlet valve and found a break down in insulation (see SD-pic) causing unit to leak water down back side.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Austin, TX 78733
Kevin
Job Details: 08/25/2021
"Arrived on site and replaced Gearcase assembly, slider, after replacement ran test 51 and washer is now correct, No water leaks from connections at time of service, job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ1
Near Georgetown, TX 78626
Jonathan
Job Details: 08/25/2021
"Arrived on site to install previous diagnosed part. Inspected unit and work area. Found aluminum foil on liner (see SD-pic). Informed customer on foil. Removed door and removed outer panel, installed new. Reinstalled door and tested door operation. All tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
David S
Job Details: 08/25/2021
"Arrived on site for sealed system repair. I inspected the unit and work area. I found the unit powered off. I hooked my gauges up to the unit and found the low side in a vacuum. I tested the compressor and found it working. I put 120 psi of nitrogen into the system. I unhooked my gauges while the nitrogen is in the system. I used a bubble solution on the condenser lines, access valve, dryer, evaporator and any exposed Lakeland system lines. I found no leaks present. I hooked my gauges up and found the system equalized at 75 psi. I recharged it back to 120 psi and I watched the gauges while I called techline. I spoke to Robert and advised him of my findings. As I was talking to Robert I found the pressure being released indicating a leak. We determined the leak is in the cabinet.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Leander, TX 78641
David S
Job Details: 08/25/2021
Arrived on site for microwave light not working. I inspected the unit and work area. The customer provided a new bulb. I tested voltage to the socket and it didnt matter if I set it to high it low light I was showing 120 vac no matter what. I gained access to the microcomputer and found the relay for the vent hood light split. I replaced the microcomputer. I reassembled the unit and tested the vent hood light. It is now working as designed. And changing brightness depending on the setting. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW97HEXL2
Near Austin, TX 78727
David
Job Details: 08/25/2021
"Arrived on site to follow up on washer that was not starting or resetting cycles. Installed new control and retested unit. Found no change. Found console is the brain of this unit, and is not properly running the cycles.