Local Reviews
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Clif L.
REFRIGERATOR MAYTAG MFX2876DRM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found temperatures in both compartments above normal and ice building on top of freezer evaporator indicating refrigerant loss. Upper evaporator and compressor will need to be replaced to complete repairs. ordrng 1 3HOURJOB (3 HOUR JOB) and 1 8201675 (compressor) and 1 CLONLY (CL ONLY) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
Jonathan S.
REFRIGERATOR KITCHENAID KRFC302ESS00 "(DM) Arrived on site for refrigerator making grinding noise. Customer pointed out where the noise is coming from(Damper control). Performed diagnostics mode and tested unit operation. Found noise coming from damper control. Gained access to the damper control and found unit failed. Replaced damper control with new part. Tested unit operations all tested good, no water leaks present. Tighten both door handles on the RC doors."
Paul R.
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the pump and motor and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Jonathan S.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer making a intermittent banging noise. Performed diagnostics mode and checked error codes. No errors found. Performed manual test mode and no failures occur. Ran unit in normal wash mode with mixed clothes in attempt to recreate failure. Called Whirlpool tech support and spoke Rich. Inspected stair and rotor , checked rotor bolt. Inspected shocks and springs. Checked leveling feet and found back feet not locked in place. No failures found durning service and water leaks detected. (SR# 7727160771)"
Lou S.
REFRIGERATOR MAYTAG MSD2572VES00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that when the city drained the water lines, the unit leaked water inside the FC section from the ice maker. I found the ice maker arm in the off position. I put the arm down and the ice maker began to harvest then dispensed water from the fill tube and finished harvesting. I advised the customer that the ice maker is operating as designed. No water leaks observed during service, job completed."
Al R.
RANGE KITCHENAID KFEG500ESS Arrived to inspect damaged membrane.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete
Wesley P.
DRYER MAYTAG MEDB835DW4 Arrived onsite and performed customer instruct concerning product design and capabilities. All checks good. Airflow is good. Advised customer on findings.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived onsite and found unit not producing ice. All checks good. Unit is now operating as designed.
Jonathan S.
REFRIGERATOR JENN-AIR JUR24FRERS00 "(DM) Arrived on site to install new door handle. Found new handle does not match the old handle. Customer would like the new handle to match. Contacted parts department, spoke with Shana, could not find a part number for the correct handle. Door handle is a after market accessory. Customer will have to contact Jenn-Air to get the correct part number."
David Z.
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site for dishwasher that constantly stops / doesn’t drain. Customer informed me they have to keep pushing on the door and that barely works. Checked unit and found chassis was partially flexed and outer seal was wadded up causing door not to be able to close. Pulled unit out and reseated gasket. Refitted unit to be less tight in the cavity, so door can open and close. TestEd unit and all is working as designed in new spot. Call complete."
Jonathan M.
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for dryer with long dry times and cold air. Inspected unit and work area. Customers dad was there and stated that it heats but will take 2 to 3 cycles to dry. Tested unit in a regular cycle and found the unit would not heat. Tested heating element, fuse, and high limit thermostat and found the fuse bad. Replaced fuse and tested unit. Unit began to heat and worked as designed. Call complete."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that had a dent in the door. Inspected unit and work area. Found dent on upper right hand side of door. Replaced door and unit is working as designed. Call complete.
Jonathan M.
OVEN JENN-AIR JJW2430DP03 "Arrived on site for oven with an F2 E0 touchpad error code. Inspected unit and work area. Found the unit with the stuck key error on the display. Removed error and before I could do anything else, it would come straight back. Replaced console and tested unit. Unit is working as designed. Customer also complained about the blower fan being a little too loud. Tested operation and unit is working as designed. Advised customer this is normal operation. Call complete."
Clif L.
OVEN JENN-AIR JJW3430DS00 Arrived on site to diagnose an oven that is giving error codes. Found stuck key error on control. Replaced the control panel and tested unit. Found all is functioning properly at this time. Unit is still under 2 yr manufacturer warranty and repairs are covered. Added pic of closing documents to sd pics.
Scott M.
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for washer banging sides . Ran diagnostics , no error codes . Did find unit was making a loud unusual noise in high spin . Replaced gear case . All checked normal ,no water leaks detected at time of service . Job complete ."
Al R.
DRYER WHIRLPOOL WED5000DW2 "Arrived to inspect drying issues with dryer.Ran unit and unit ran, but didn’t seem to have a good exhaust.Unit blower wheel sounded like it was straining.Removed the duct and found a massive blockage of lint causing the unit not to dry properly.Cleared the blockage, reassembled and unit tested as designed.Job complete"
Scott M.
DRYER WHIRLPOOL WED4850HW0 Arrived on site for terminal block shorted out . Replaced terminal block with kit . Unit is in garage storage . Unable to test . Job complete .
Andy B.
MICROWAVE WHIRLPOOL WOC75EC0HV03 Arrived on site for microwave door seal cut and door closing issues. Inspected unit and found cut is just seam and is normal. Made adjustments to door and tested open and closing operations and all operations are normal. No other repairs are needed at this time.
Robert J.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator water dispenser having too many particulates. Called tech line and they advised us to change the filter and flush the system. SR 7727158616 office says customer is responsible for purchasing new filter.
Lou S.
FREEZER WHIRLPOOL WZC3115DW00 "arrived on site to inspect freezer cooling intermittent. Upon further inspection, the customer advised that the unit will cool and then shut completely off then start cooling again. I checked amp draw to the compressor and it was good...1.21amps to 98amps. With the unit on for approximately 10-15 mins, the unit was cooling. Also found the unit plugged into a GFCI protected outlet. Due to the intermittent cooling issues, I removed and replaced the thermostat. I recommended to the customer that they plug the unit into a non-GFCI outlet as well. No water connections to the unit, job completed."
Brandon C.
WASHER WHIRLPOOL MED6630HC "Arrived on site for customer complaint of electric smell on high heat, I ran dryer on high heat, checked all electrical connections, could not duplicate smell. I informed customer of possible causes of smells, clothing tags, lint and dust contacting element, etc. unit tested good."
Andy B.
FREEZER WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
David Z.
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site to diagnose oven with no power to control panel. Performed diagnostics and voltage checks, found voltage going to unit, but thermal fuse was open. Need to replace thermal fuse. Ordered thermal fuse WPW10545255. Return visit ; ordrng 1 WPW10545255 (fuse-thrml)"
James C.
RANGE WHIRLPOOL WFC150M0EW3 Arrived on site and tested operation. Found F3 fault. Tested temp sensor and found to be good. Verified reading to control. Unit has stuck relay on control. Installed new control and tested operation. U it working properly. Job complete
Kevin B.
DISHWASHER KITCHENAID KUDS02FRSS2 "Arrived on site and inspected dishwasher and found no saved error codes, ran to diagnostic cycles and washer did not stop/pause and did not generate any new error codes. Found no high drain loop then corrected it to prevent any siphoning back into dishwasher. Without error codes siphoning water could be problem, engaging float switch also raised up front of dishwasher to move water away from float switch. Observed drain pump and found it is removing water properly. Door latch also appears to secure correctly. Could not find a reason for dishwasher stopping midcycle."
Kevin B.
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site and set oven to heat to 400 degrees, it reached preheat temperature in expected amount of time. Internal temperature averaged is 405, front top edge of exterior door and top outside edges are 120-130 degrees. Spoke with tech line and they said this is normal for this model and cannot be changed or adjusted. 7727158699"
James C.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site and tested operation. Found fresh food door not sealing on bottom right and freezer door not sitting square causing handles to rub. Attempted to adjust but unit will need new center hinge and shims to correct doors. ; ordrng 1 RESEARCH (SHIM KIT ) and 2 WP2183852 (shim)s and 1 WP2254618 (hinge-door) and 2 WP489467 (washer)s
Noah D.
WASHER ELECTROLUX EFLW317TIW "Arrived on site to replace control for e65 error of wrong voltage to motor, replaced control and retested, all functions worked, no error message displayed even when loaded with towels. Complete"
Lou S.
RANGE AMANA AER6603SFS2 "arrived on site to inspect range oven temps. Upon further inspection, I spoke to the customer by phone and they advised that their inspector tested the unit showing it to be 274 degrees on a setting of 400 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The temp reading at preheat was 428. My next 5 readings were 339, 389, 332, 388, 340 for an average temp of 357.6 degrees. With this oven, temps will rise above preheat temps to allow all metal inside to heat up and then the temps fluctuate to provide an even cooking. Temps must read ten degrees below and ten degrees above testing temperature. In this case, testing temp was 350; therefore, making the average temp fall between 340-360 degrees which it did..357. Also tested the cooktop and all burners are operating as designed.There are no mechanical issues with this unit. Unit is operating as designed, job completed."
Richard P.
DRYER MAYTAG MEDC465HW0 Arrived onsite for the dryer not working properly. Installed new blower wheel that was ordered. Dryer tested good and heating up good.. complete
Richard P.
OVEN KITCHENAID KODE507EWH04 Arrived onsite for the to replace glass door. Upon inspection customer found a gap on the bottom left hand corner of the glass door. Customer was not satisfied with cosmetic part of the door. Called tech line and they stated to have the customer address her cosmetic concerns to whirlpool customer service. Sr# 7727159040. Talked with customer and they will call whirlpool customer service and address there concerns with whirlpool. Office reschedule; saved tckt
James C.
COOKTOP JENN-AIR JGD8345ADB22 Arrived on site and tested operation. Found one cartridge not igniting rear burner and no spark to the burner. Inspected assembly and found igniter and harness worn. Unit also is missing grease jar and customer asked to bring on return visit.; ordrng 1 74004053 (IGNITER) and 1 WP74005890 (terminal b) and 1 WPY707869 (jar- drain)
James C.
WASHER MAYTAG MVWC465HW2 Arrived on site and found basket speed sensor fault. Inspected drive system and found belt has come off due to a sucker stick got up into dust cover and forced the belt off. Reinstalled belt and ran calibration and auto diagnostics. No faults after repair. Job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to diagnose a refrigerator with a center mullion that is not opening properly. Found mullion not always going to full open position. Replaced mullion and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Al R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect refrigerator buzzing noise.Removed back to access compressor and discovered the noise was coming from the Evaporator fan.Accessed the evaporator and noticed on of the 4 screws on the evaporator cover was extremely loose causing the buzzing noise.Corrected the issue and unit now operates to customers satisfaction.All water lines were dry at the time of service.Job complete
Scott M.
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site for dish washer not operating . . Ran diagnostics got 6-2,6-1,8-1 error codes . Quoted customer for Harness only . Water line look intact.No water leaks detected . Ordering all hoses . .; ordrng 1 8269144A (drain hose) and 1 W10752242 (MAIN HARNESS ) and 1 W10878507 (hose-fill) and 1 WPW10545278 (hose-drain)"
David Z.
WASHER MAYTAG MHW5630HW0 "Arrived on site to diagnose LF error. Talked to customer and she to,d me the unit was filling for long periods of time intermittently again. Performed diagnostics and found F8E1 code for long fill. Called tech line and talked to Steve. Ran all 3 valves and found no obstructions or a reduced flow, all valves working as designed. Recommendation was to replace pressure switch if air trap was good. Found no problems with air trap, and no suds in pressure hose. Retested unit and was not able to recreate issue. All is working as designed. Call complete."
David Z.
DRYER MAYTAG MED5630HW0 "Arrived on site for dryer make noise. Ran unit and still felt some vibration and noise from the rear. Followed service bulletin for noise reduction, W11378591A. Installed pad, and also installed insulating pads under motor plate and rear of unit. Slightly bent blower housing to avoid rubbing on blower wheel. Retested unit and everything appears to be working as designed, with noise and vibration reduced. Call complete."
Jonathan M.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer that is making a grinding sound when in use. Inspected unit and work area. Placed unit in service diagnostics and found an F0E3 ( overload) code. Tested unit on agitation and found the wash plate stripping. Replaced wash plate and tested unit. Unit worked as designed. Call complete.
Wesley P.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and reset unit to correct inability to power on. All checks good. Unit is now operating as designed. In event of repeat symptoms schedule 2 man control and panel replacement.
Richard P.
WASHER WHIRLPOOL WTW8500DC1 Arrived onsite for the washer lid not locking properly. Ran diagnostics and found error code F5E3 lid latch error. Replaced lid latch and washer tested fine . Lid is locking good. Complete
Paul R.
DRYER WHIRLPOOL CSP2971HQ0 Arrived onsite for a washer/dryer with a blank screen and a D5 error message. I found the unit programmed to take a card and not set up for free use like the customer wanted. I reprogrammed the unit and it is working as designed.
Paul R.
DISHWASHER WHIRLPOOL KDTM354DSS3 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the main control and the control panel. I tested the unit in the diagnostics cycle and found it working as designed. I filled the machine 2 more times and then cancelled the cycle and the drain pump failed. I replaced the drain pump and tested the unit. The unit worked as designed. There were no water leaks present at the time of service.
Richard P.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator freezer section has frost build up on drawer ice maker not working properly. Upon inspection found that there is frost build up under the top drawer. Freezer door is sealing properly and freezer temperature is at 6 degrees which is good. Could not find anything causing the frost build up. During testing of ice maker found that ice box fan is not working properly. Talked to CS about the frost issue and stated that at this point there is nothing we can do to solve the issue.
Brandon C.
WASHER MAYTAG MVWB850YW1 "Arrived on site for customer complaint of unit having a small leak, found evidence of a leak coming from tub ring where it meets the outer tub. I added silicone to tub ring, if problem continues will need detergent dispenser and tub ring.
Jonathan S.
MICROWAVE KITCHENAID KOCE500EBS07 "(DM) Arrived on site found part not on hand. Contacted office, will have to reschedule for return with the part. 2 man job, will have to remove oven combo from cabinet.; ordrng 1 W10860984 (MOTOR)"
Robert J.
MICROWAVE WHIRLPOOL WMH73521CS1 Arrived onsite for microwave not powering up. Ran diagnostics and found that the fuse was blown and the top door switch was faulty. Installed new interlock and fuse. Tested unit and everything is now working. Complete.
Paul R.
OVEN WHIRLPOOL WOD93EC0AS05 Arrived onsite for a oven that is not getting hot enough. M&s stated it’s was the lower oven. I found the customer had an oven brick laying in the bottom of the cavity on the lower oven. I removed the brick and tested the unit. The unit cycled between 331-382 averaging 356.5 degrees. I put a -5 degree offset in the control. I checked the upper oven and found it averaging 352 degrees. The unit is working as designed. Call complete.
Kevin B.
OVEN KITCHENAID KEBC101KSS05 "Arrived on site and replaced TOD diagnosed on previous visit, after replacement confirmed oven is operating normally by running bake cycle, job complete.
James C.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and found one led out on light module causing dim lighting. Unit will need fresh food module to repair; ordrng 1 W11043011 (module)
Jonathan M.
DISHWASHER FRIGIDAIRE FGID2466QB7A Arrived on site to install previously ordered parts. Replace UI and display. Tested unit and unit is operating as designed. Call complete.
Jacob S.
WASHER WHIRLPOOL CAE2765FQ0 "Arrived onsite for unit leaving wet clothes. Tested unit. Put in diagnostics mode. Tested unit. Unit Passed. Put back in diagnostics mode to find any error codes. Did not find any error codes. Called commercial Techline, commercial Techline is closed for the day. Spoke with DW. Office to reschedule. ; saved tckt"
Wesley P.
WASHER WHIRLPOOL LSB6200KQ0 Arrived onsite and performed simple repair on switch. Unit is now operating as designed.
Andy B.
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer not locking. Tested and inspected unit and found failed lock latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
David Z.
DISHWASHER WHIRLPOOL KDTM404ESS0 "F9E4, F9E1, F8E1, F6E2. Arrived on site to diagnose water leak from dishwasher. Performed diagnostic and ran unit, found 4 error codes: F9E4 diverter, F9E1 diverter can’t find home, F8E1 slow drain, F6E2 for valve electrical issue. Found water leaking from diverter valve. Before cycle could finish UI shut off and would not come back on. Water started leaking out the front of the unit as well due to be angled downwards. Vacuumed out water and checked behind door panel. Found wiring cooked and shorted as well as control. Unit would need a new control, harness, sump and possibly UI as well.
Robert J.
COOKTOP MAYTAG MGC9536DS00 Arrived onsite to replace parts previously ordered. Installed new igniter module. Tested unit and everything is working. Complete.
Noah D.
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not spinning, upon inspection found the error codes F7E9 F0E5, ran tests laid out in tech sheet, All motor tests passed and high rpm spin was achieved and shown to customer. Overload was explained to customer due to second error code, cleared change and gunk underneath wash plate, ran full diagnostics tests and it passed a full cycle and moved to wash and spin.
Clif L.
RANGE WHIRLPOOL AER6303MFS2 Arrived on site to diagnose a range that is not operating at all. Found terminal block on back of unit burnt. Replaced terminal block and tested unit. Found all is working properly at this time.
Kevin B.
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site and replaced switch membrane diagnosed on previous visit after replacement confirmed range is operating normally. See sticky note for further recommendation. Job complete
Jacob S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install water hose to unit. Installed water hose. Tested unit. Unit test good. No leaks at this time. Job complete
Lou S.
RANGE WHIRLPOOL WFE505W0HS1 "arrived on site to inspect range oven not heating. Upon further inspection, the customer advised that the range oven is not heating, but the cooktop is working fine. I pressed the bake button and start and I could hear the control relay attempting to start the bake process but the unit never began to heat. I pulled the unit from its space and removed the back panel to find the terminal block/wiring harness had shorted due to the harness not being secured to the terminal block. I advised the customer of my findings. I am ordering the wiring harness and will return with all prescreened parts.Unit was left unplugged for safety.; ordrng 1 W11416047 (MAIN HARNESS )"
Lou S.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher door issues. Upon further inspection, I found the door falling open and not closing correctly as it was rubbing on the right side. I find where the left hinge cord was broken as well. I removed and replaced the the cord and leveled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Jonathan M.
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer that had a broken handle. Inspected unit and work area. Found handle broken at the bottom where it hooks onto the door. Replaced handle and unit is working as designed. Call completed.
Luis M.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Diagnosed a faulty compressor, removed faulty compressor installed a new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Clif L.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washer that is leaking oil. Found gear case failed. Replaced gear case and belt as it was saturated in oil. Tested unit and found all is functioning properly at this time. Recalibrated unit and also found no water leaks after services were performed.
Noah D.
REFRIGERATOR WHIRLPOOL GI15PDXZS1 "Arrived on site to inspect ice machine for no production, upon second inspection after changing out recirculating pump, all Water features worked correctly I.e pulling water across plate, found compressor not kicking and frost pattern not appearing, replaced start relay and retried, no change, ordering sealed system tech. Office to reschedule; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH )"
Paul R.
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for a washer not completing the rinse cycle. When I arrived the washer rinse light was flashing. I checked stored error codes and found an F7E1. I found an open circuit between the control and motor. I found the red wire at the molex connector on the motor with a broken pin. The motor tested good. The lower harness needs to be replaced. Returning with the control & lower harness. Ordering W11095106 HARNS-WIRE & W11116590 CNTRL-ELEC. ; ordrng 1 W11095106 (HARNS-WIRE) and 1 W11116590 (CNTRL-ELEC)
Luis M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for ice issues. Removed freezer door and drawer,found shut off arm not fully inserted to icemaker assembly,installed shut off arm fully into icemaker."
Scott M.
WASHER WHIRLPOOL WTW4855HW0 "Arrived on site for latch not engaging . Found latch just clicking . Replaced latch . Ran calibration , and diagnostics wash . All checked normal . No water leaks detected at time of service . Job complete ."
Al R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived to inspect side by side refrigerator not dispensing ice.Confirmed the complaint and found the ice container was defective, not allowing the unit to dispense properly.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service Job complete"
Brandon C.
OVEN GE JTP90S0M1SS "Arrived on site for customer complaint of oven staying on after cooking. Found UI panel to be functioning properly, found oven control to be faulty, ordering oven control.; ordrng 1 WB27T10915 (control ovn asm)"
Brandon C.
WASHER MAYTAG MHW6630HW0 "Arrived on site for customer complaint of unit giving low flow error, found both hot and cold water valves were very low flow, I replaced both valves, unit tested good."
Luis M.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site for ice build up behind icemaker enclosure. Removed ice box assembly installed a new adapter kit replacing gaskets,reinstalled ice box compartment checked gaps good. Covered under Jen air 2 year manufacture warranty per ms; used 1 W10612142 (ADAPTER) from stock"
Al R.
WASHER MAYTAG MVWB835DC4 "Arrived to inspect washer not draining.Ran diagnostics test mode and found an F2E1 stuck Button error, not allowing customer to select certain cycles.Cleared code, ran diagnostics and unit tested as designed.Ran a NORMAL load and unit drained as well.All water lines were dry at the time of service.Job complete"
Clif L.
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site to diagnose a dryer that is not completing cycles properly. Found exterior screen on dryer ducting is to find of a mesh and not allowing lint to pass properly. Screen is clogged preventing proper airflow through unit and causing long dry times. Screen issue will need to be corrected to complete repair. If screen is not replaced with a larger mesh issue will continue to happen repeatedly.
Brandon C.
WASHER MAYTAG MHW5500FW0 "Arrived on site for customer complaint of unit not finishing cycle and leaving door locked, found error codes F3e1 f8e3 in diagnostic mode, found faulty switch. I replaced pressure switch, unit tested good."
Brandon C.
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for customer complaint of chirping noise, found noise durning agitation coming from gearcase, I replaced gearcase, unit tested good. No leaks"
Jonathan M.
DRYER WHIRLPOOL CEM2745FQ0 "Arrived onsite for dryer that would shut off after 2-3 minutes into the cycle. Inspected unit and work area. Tested unit in a normal cycle and found it shut off after 3 minutes. Tested voltage to unit and found 121.5 V going from L1 to ground, 223 V going from L2 to ground, and 212 V going from L1 to L2. I tested continuity going to door switch and found it good. Checked blower wheel and found it good. Tested the motor windings and found 1.9 ohms on both start windings and main windings. Checked element, thermal fuse, high limit thermostat, and thermistors. All checked good. Called Techline and spoke to Chris. He advised that he needed to transfer me to the commercial Techline. Once transferred, spoke to Joe with commercial techline. I ran through all of my diagnostics and he advised that this issue appeared to be an electrical problem on the customers side due to the fact that it ran for 3 minutes before shutting down. He said if it had tripped the breaker
Jacob S.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived onsite for front left burner not starting quickly. Tested unit, found that burner cap was not sitting correctly. Tested unit. Unit test good. No leaks at this time. Job complete"
Kevin B.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and replaced deli control, door is now registering as closed and open and closed it five times on site. Ran tests 57, 45, and 15 and they all passed an icemaker should now be working. No water leaks from connections at time of service, job complete"
Al R.
RANGE WHIRLPOOL WFE525S0HZ1 Arrived to install previously ordered part.Removed and replaced the harness.Reassembled and unit tested as designed.Customer supplied the cord.Job complete
Jacob S.
WASHER WHIRLPOOL WTW6600SB2 Arrived onsite for unit still having wet clothes. Tested unit. Could not duplicate issue for water left behind in tub. Water is draining properly and spin cycle is working properly as well. Customer has LBH. No leaks at this time. Job complete
Jacob S.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onsite to replace fan-scroll. Replaced fan-scroll and control board also for unit not cooling both sides of the refrigerator. Tested unit, unit test good. No issues at this time. Job complete"
Richard P.
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived onsite for the refrigerator making noise. Installed new filter head and damper control that was ordered. Refrigerator tested good and no leaks detected. Complete
Noah D.
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for time skipping, upon inspection found the oven was not connected to WiFi, helped customer connect to WiFi. Job complete"
Brandon C.
MICROWAVE JENN-AIR JMW2430IL02 "Arrived on site for customer complaint of turn table having a hitch, I informed customer the turn table is functioning as designed. Unit tested good."
Lou S.
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect wall oven display issues. Upon further inspection, I found the UI console display blackened but the keys were still functioning. I removed and replaced the main ACU and UI console and programmed the unit. Tested the unit and it’s operating as designed. Recommended that the customer connect the unit to WiFi and contact the Whirlpool Connect Team if they needed assistance (Connect team 866-333-4591). Job completed."
Jacob S.
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite for unit having scratches on cook top. Looked at unit. Saw scratches on cook top. Replaced cooktop. Tested unit, no leaks at this time. Job complete"
Lou S.
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site to inspect microwave door issues. Upon further inspection, I found that the door was not level and he bottom hinge was slightly bent down. I adjusted the hinges and tested the door and it is operating as designed and is level. Job completed."
Wesley P.
DISHWASHER KENMORE 665-13922K010 Arrived onnsite and found that customer needed maintenance instruct. Advised customer on findings. And best care practice.
Robert J.
RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite to replace damaged panel on range. Installed new part. Everything functions properly. Complete
Scott M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for condenser fan not working . Found fan working and no cooling issues found . No frost , not compartment temps normal . Couldn’t find any issues with unit . Customer bought display/ floor model , someone at store said there might be an issue with unit . No issues were found at time of service . No water leaks detected . Job complete"
Robert J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher continuous draining. Ran diagnostics and found the float switch was not working correctly. Changed switch and tested unit. Everything is working properly and no leaks detected. Complete.
Jonathan S.
RANGE WHIRLPOOL KDRS483VSS04 "(DM) Arrived on site for range having an error code F2E1(Stuck key). Performed diagnostics and tested unit operation. Found control UI to be bad. Gained access to the control UI and replaced new. Tested all unit operations, all tested good. Adjusted range knob baffles, so the knobs won’t rub when being used."
Clif L.
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with a door that will not open and close properly. Found right side hinge failed. Replaced hinge and tested unit. Found all is functioning properly at this time.
Al R.
REFRIGERATOR MAYTAG MFF2558FEZ01 Arrived to inspect excessive frost buildup in freezer compartment.Confirmed the complaint and noticed all signs of frost led to the door being left opened.I removed the door and basket and cleaned them off. Reassembled door and made sure there was no warm air entering the cabinet when door shuts.All water lines were dry at the time of service.All functions of the unit work properlyJob complete
Tyler B.
DRYER WHIRLPOOL MEDX655DW1 "Arrived to inspect unit it powering on, check voltage and only found 120, checked Braker and found breakers are from the 70’s and need replacement"
Al R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator cooling issues.Ran diagnostics test mode and discovered the unit works as designed All water lines were dry at the time of service.Job complete
Jonathan M.
DISHWASHER BOSCH SHX68T55UC/02 "Arrived on site for dishwasher with door that was falling to the ground. Inspected unit work area. Found spring missing and pulley broken. Replaced spring and pulley and tested unit. Unit is working as designed. Call complete."
Clif L.
DISHWASHER WHIRLPOOL KDTE404DSP0 Arrived on site to diagnose a dishwasher that is not cycling properly. Found failed vent assembly. Replaced vent and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Jonathan S.
RANGE KITCHENAID KSEG700ESS3 "(DM) Arrived on site to install previous diagnosed part. Inspected unit and work area. Removed unit from cabinet area and gained access to the suppressor board behind the unit. Removed failed part and installed new. Performed diagnostics mode and tested unit operation, all tested good. Placed unit back in original location in the cabinets. Leveled unit to the countertops and set clock to correct time."
Luis M.
FREEZER WHIRLPOOL EV188NYWS02 "Arrived on site for water leaking,diagnosed obstruction in drain removed cover found putty around exchanger crumbled and got into drain,removed existing putty added adhesive around,exchanger cleared drain line"
Andy B.
WASHER MAYTAG MVWB765FW3 Arrived on site for washer start button not working. Tested and inspected unit and found failed UI. removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Luis M.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for ice build up on fresh food evaporator. Per service pointer W11329116C removed cover,defrosted evaporator,installed new cover,secured thermistor to correct location on suction line using a zip tie,installed the updated control,ran diagnostics all fans working,changed defrost setting to basic.
Jonathan S.
REFRIGERATOR KITCHENAID KFCS22EVMS4 "(DM) Arrived on site for ice maker continually making ice, won’t shut off. Inspected unit and work area. Found ice maker funnel broken off the unit. Will need to replace the ice maker.Gained access to the failed unit, replaced new. Performed diagnostics mode and tested unit operation, all tested good, ice maker cycled. Cleaned out excess ice from the ice tray and bottom of the freezer.
Kevin B.
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site and found fresh food section on user interface is showing 48° and blinking, found actual temperature is 41°, took one picture. Spoke with tech line and ran tests on fresh food thermistor and showing it is reading 39° in the diagnostic cycle. Also confirmed dampener is opening normally, and checked different speed levels of evaporator fan. Also they recommended checking connections at Gemini board. Did not see anything wrong with connections, also check continuity on wiring from fresh food thermistor up through cabinet and it checks good. Replaced Gemini board and thermistor. 7727150151"
Clif L.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to replace previously ordered parts for refrigerator. Replaced both controls and cover and found all is working properly at this time. No leaks were found at time of service.
Kevin B.
DISHWASHER KITCHENAID KDTE204EPA1 "Arrived on site and inspected dishwasher And found it is sitting too far back inside the cabinet, dishwasher has a cabinet façade on the front end door is not able to close. Uninstalled dishwasher moving it forward 1/4 of an inch and reinstalling end door latch will not engage. No water leaks from connections at time of service job complete"
Jonathan S.
MICROWAVE WHIRLPOOL WMH32519HZ4 "(DM) Arrived on site for microwave making a noise when in use. Inspected unit and work area. Preformed diagnostics and tested unit operation. Found noise coming from the exhaust fan. Gained access to the exhaust fan and found debris in the fan causing the noise. Removed debris from the fan. Tested unit operation, all tested good and noise is no longer present."
David Z.
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for dishwasher not turning on or starting. Performed diagnostic and voltage checks. Checked voltage at unit and found good power, and found good power at control. Control not responding to UI / not powering UI. Replaced control. Retested unit and all functions are working as designed. Call complete."
Brandon C.
WARMING DRAWER KITCHENAID KEWD105HSS06 "Arrived on site for customer complaint of warming drawer not turning on, found failed thermostat, I replaced thermostat, unit tested good.
Luis M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site for ice build up in freezer. Checked door seal good no gaps between liner and gasket added sealer around large gaps between liner and cabinet
David Z.
ICE MACHINE WHIRLPOOL GI15NDXZS2 "Arrived on site to diagnose one ice machine that was making Low ice / small cubes. Ran through diagnostic test and could not get unit to fill, was acting like reservoir was full. Replaced recirc pump due to failed internal sensor. Reran unit with new pump in and unit did immediately begin to fill, but flow was restricted. Replaced filter with customer supplied filter and retested, and flow was where it should be. All is working as designed. Call complete. No water leaks found at time of service."
Luis M.
UNKNOWN ADMIRAL n/a
David Z.
OVEN WHIRLPOOL KEBS207BSS00 "Arrived on site to diagnose an oven that customer says is running about 20 degrees cold. Customer said they have had a thermometer in there that’s consistently showed 20 degree cool, and also things taking longer to cook. Performed diagnostics and temp checks and found both the upper and lower ovens are about 20 degrees too cool. Calibrated both ovens +20 degrees and retested. Temps are staying within range now. If issue persists I’d recommended both probes and control. All is working as designed at this time. Call complete."
Lou S.
REFRIGERATOR WHIRLPOOL GI6FARXXY07 "arrived on site to inspect refrigerator water dispenser. Upon further inspection, I tested the dispenser and found the water barely coming out. I removed the filter and installed the bypass and retested. The water dispensed as designed. I tried a different filter and got the same slow flow results. I removed and replaced the filter head/reservoir and retested and the water dispensed as designed. The filter I used was defective as well after attempting to dispense water and the water did not flow. No water leaks observed during service, job completed."
Clif L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker motor failed. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Richard P.
WASHER WHIRLPOOL WFW85HEFW1 Arrived onsite for the washer not draining properly. Ran diagnostics and found error code F9E1 long drain. Moved washer out of its home and took back panel off and took drain pump filter out and found 4 nursing pads stuck in the filter housing. Removed nursing pads and put filter back on and tested washer and drain is working good. Put washer back and ran diagnostics test and washer worked fine and no leaks detected.
Lou S.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "arrived on site to inspect refrigerator ice dispenser and door mullion. Upon further inspection, I found the million had jumped off the top mount ad the ice in the ice bin had melted and clumped together. I removed the ice from the ice bin and found the ice chute gasket was not seated correctly. I corrected the gasket and advised the customer of the finding and what to look for. I removed the million and reinstalled it and placed some grease on the top of the mullion and on the pivot plate. No water leaks observed during service, job completed."
Wesley P.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite and repaired no heat symptom by replacing mag cap and diode.
Noah D.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site to replace evaporator fan and thermistors, upon inspection found the fan did not turn on when needed , replaced both evaporator fan and all thermistor. Tested for air flow, air flow returned. Job complete"
Richard P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker did not go through a cycle and it was leaking water into ice bin. Replaced ice maker and tested good and no leaks detected. Complete
Scott M.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer walking around and off balanced . Found shipping were never removed ,unit came with home . Extensive floor and some wall damage ( quick pics ) removed bolts and ran diagnostics test . All checked normal . Did recomend to watch unit first time cloths are washed . No water leaks detected at time of service. Job complete ."
Jacob S.
REFRIGERATOR GE PFE29PSDCSS Arrived onsite for paddle cover sticking more than usual. Tested unit. Found that paddle was sticking. Replaced part. Tested u it. Unit test good. No leaks at this time.Job complete
Luis M.
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for no ice. Removed ice bin found ice clumped in chute,removed ice build up,tested ice door,door sealing correctly no gaps,reinstalled ice bin tested ice dispenser unit working as designed."
Jonathan S.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave intermittently tripping circuit breaker. Inspected unit and work area. Customer stated that there has been no pattern as when it will trip breaker. Checked door switches and opened and closed door several times in attempt to recreate failure. Tested sensor and normal cooking operations. Was not able to repeat failure. Replaced door switches due to most common failure that would possible trip circuit breaker. Powered unit and tested all operations. All tested good.
Tyler B.
WASHER WHIRLPOOL WTW4816FW2 "Arrived to inspect washer no power. Faulty control replaced and tested found excessive vibrations in spin, found spindle to be bent, and will need gearcase to complete ; ordrng 1 W11255272 (gearcase)"
Richard P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice not dispensing . During testing found that the dispenser door is intermittently sticking and not opening causing ice to build up inside the chute. Ordering dispenser assembly. Office to reschedule ; ordrng 1 WPW10353552 (separator)
Al R.
RANGE WHIRLPOOL WFE515S0ES Arrived to inspect right burner staying on height when set on 4.Confirmed the complaint and removed and replaced the switch.Reassembled and unit tested as designed.Job complete
Robert J.
REFRIGERATOR WHIRLPOOL WRS325SDHB04 Arrived onsite for refrigerator door not level. Upon inspection we found that the door is level. Customer complaint is actually about the door opening too far and hitting the pantry door. Door was tested and it is working to manufacture specifications. Location of the refrigerator makes it impossible to open the door all the way with out touching pantry door handle and risking damage to the fridge. Advised customer. Complete.
Noah D.
REFRIGERATOR WHIRLPOOL WRT108FZDB05 "Arrived on site to inspect fridge for no cool, upon inspection found compressor running cold(usually warm) the back evaporator had no frost pattern and compressor was running and getting the full 120v to start device. Ordering sealed system tech. Office to reschedule ; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM )"
Tyler B.
WASHER MAYTAG MVWC565FW2 "Arrived to inspect washer that would keep filling over night, found valves were stickin open and also check tube barb on tub per service bulletin, and found some left over flashing was able to clear and arepacsd valves and all checked good."
Al R.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived to inspect freezer not cooling.No work performed.
Noah D.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not cleaning or dissolving pods, upon inspection found sump and pump not working correctly. Replaced sump and pump and retested, water pressure returned and spray achieved. Job complete"
Al R.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived to inspect refrigerator with unusual temperatures.Used my temperature sensor and freezer was 6 degrees and refrigerator section was 37.Customer advised his temperature gauge is reading outrageous freezing temperatures.Called Whirlpool Tech line and spoke with MIKEAdvised tech line of issues and findings.SR#7727153553Mike provided me with the consumer hotline number for customer to call.All functions of the unit work as designed.Job complete
Clif L.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is making selections on its own. Found malfunctioning control panel. Replaced panel and tested unit. Found all is functioning properly at this time.
Robert J.
DRYER MAYTAG MEDC465HW0 Arrived onsite for dryer making a noise. Upon inspection we found that a roller wheel was not turning. Replaced wheel using a repair kit. Tested unit and sound is no longer present. Complete
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator with an icemaker problem. Inspected unit and work area. Customer advised they were unable to remove the ice bin. Removed I spent an ice was at the bottom they explained that they had a problem with dispensing ran the unit through a dispense Eichel and unit worked as designed went over user care guide and answered all questions they had. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site for damaged doors. Found large dents on freezer door and left hand door. Replaced both doors checked door operation good,checked door seal good."
Jonathan S.
DRYER WHIRLPOOL WED4815EW1 "(DM) Arrived on site for dryer making a noise. Inspected unit and work area. Found a dent on the left side front top, and control panel minor separation (see SD quick pic). Tested unit operation noticed and whining noise during operation. gained access to the guide wheels, found both wheels failed. Replaced both guide wheels and idler pulley. Reassembled unit and tested operation. All tested good, no whining present."
Scott M.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for door not closing . Found unit is not draining . Ran diagnostics got 9-1,5-2,0-1,3-1 error codes . During diagnostics unit timed out in drain cycle .ordering drain . No water leaks detected at time of service . Please call to set return .; ordrng 1 WPW10605427 (pump-water)"
Lou S.
WASHER WHIRLPOOL WFW92HEFW0 "arrived on site to inspect washer drain pump not shutting off and unit door locked. Upon further inspection, I forgot und the unit unplugged. Plugged it back in and the drain pump kicked on briefly. I removed the top panel and unlocked the door to remove the articles from the unit. Placed in diagnostics showing error code F3E1 & F8E3. Cleared the codes and continued with testing. I removed the detergent cartridge and during testing, found a large amount of suds in the basket. Unit operated as designed. I checked the sensor and it is good as was the sensor tubing. I advised the customer of my findings of the unit detecting too many suds and shutting itself down as the sensor was sensing an overflow due to the amount of suds and they mentioned that they have a water softener. I recommended that they not use the cartridge as it might be dispensing too much detergent as seen from evidence in testing. Made recommendations for detergent use and use & care. No wa
Brandon C.
OVEN JENN-AIR JJW2430DS03 "Arrived on site for customer complaint of clock being fast. Called techline, Joel from tech support informed me this is a power supply issue, this unit is not WiFi, and the clock goes off of a 60htz cycle, unit working properly SR# 7727149784"
Paul R.
WASHER WHIRLPOOL WTW8000DW5 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the failing control panel. I tested the unit running the UI test and all selections are working as designed. Call complete.
Clif L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to replace freezer door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for freezing in fresh food. Replaced diffuser assembly,y and replaced side wall temperature thermistor,powered unit on ran diagnostics all test passed."
Noah D.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for not turning off, upon inspection I found the control had malfunctioned. Replaced control and retested with no problem. Job complete"
Lou S.
REFRIGERATOR KITCHENAID KRSC703HPS00 "arrived on site to inspect refrigerator ice maker not making ice and no water from the dispenser. Upon further inspection, I tested the water dispenser and none dispensed. I checked the lines at the left door bottom hinge and when I disconnected the lines, water came out. I pulled the unit from the wall and found the water turned off at the wall. Turned the water on and tested the ice maker and dispenser and both are operating. Customer advised that they believe the water line froze and since the water has been turned off and they used a blow dryer to the water lines at the bottom hinge, the water is now flowing. I advised the customer to be careful using a blow dryer on the lines as they can melt from the heat. Put the unit back into its place and leveled. No water leaks observed during service, job completed."
James C.
REFRIGERATOR JENN-AIR JFI2589AEP Arrived on site and tested operation. Found fresh food section at 15 degrees on lower shelves. Inspected for air leaks and found ice chute seal leaking air into fresh food compartment. Also found water slow to dispense. Inspected filter head and found valves not sealing properly causing obstruction to water flow.; ordrng 1 WP12656023 (endcap) and 1 WPW10287601 (seal)
Tyler B.
WASHER WHIRLPOOL WTW5000DW3 "Arrived to inspect unit that is stopping in cycle. Ran diagnostics and foudnf1e1 and f1e2, replaced control and tested good, but spin was very loud, found gearcase leaked. Replaced and tested good"
Brandon C.
OVEN KITCHENAID KODE300ESS04 "Arrived on site for customer complaint of timer not working, found faulty control, I replaced control, unit tested good."
Paul R.
REFRIGERATOR WHIRLPOOL KRFF507ESS00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the drip pan and found the door working as designed after adding dielectric grease to the cam.\ Call complete.
James C.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site and tested operation. Found all water lines frozen in unit including reservoir. Found vent obstructed causing air to push into reservoir area. Moved obstruction to different shelf and instructed customer of findings. Instructed that it could take up to 24 hours for all lines to thaw. Job complete
Paul R.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for a oven that the screen went blank. I found the unit working as designed when I arrived because the customer had reset the power. I found the oven and the customers phone not connected to each other or to WiFi. I helped the customer to get the oven connected. The oven is working as designed. Call complete.
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to install previously ordered parts. Replaced shaft, ice door, and cover. Tested unit and unit is working as designed. Call complete."
David Z.
WASHER ELECTROLUX EFLS627UIW0 "Arrived on site to diagnose washer that sounded like it was making excessive noise, and had failed to spin out and drain clothes several times. Ran diagnostics and found codes E41 (door lock), EF5 Off Balance load. Tested unit in diagnostic mode and listened for noise. Unit did sound a little loud, but not abnormal and could not hear a failed bearing. Tested a quick wash cycle with a blanket. Unit spun properly with minimal vibration. No mechanical errors found on unit. Educated customer on use and care, as all exhibited conditions can be results of overload. No repair performed as none needed.
Scott M.
WASHER MAYTAG MVWB835DW3 "Arrived on site , replaced UI . Ran calibration and test wash . All checked normal . No water leaks detected at time of service . Job complete ."
Tyler B.
REFRIGERATOR LG LFC25760TT "Arrived to inspect unit with lights staying in and meting light case. Found light switch was not fully connected on left side, corrected and replaced case and tested goodCase \
Dona W.
DRYER MAYTAG MEDB835DW3
Dona W.
DRYER MAYTAG MEDB835DW3 "7727147949 arrived on site for dryer stopping during cycle, unit control will continue to countdown but drum will not turn, unit was ran on 2 separate loads with unit functioning correctly. Verified voltage L1 120 l2 122 htr 243 air 003. Called Techline and explained operation and failure while customer is running, Techline recommends replacing door switch and motor to begin with as windings may be opening under load after running for extended periods.
Richard P.
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite for the dishwasher not working properly. Installed new sump and pump motor that was ordered. Tested dishwasher and it tested good and no leaks detected. Complete
Richard P.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator not cooling. Upon inspection found that none of the fans were running and compressor was not running. Ran diagnostics and all functions tested fine except for compressor. Heard a clicking noise in main control compartment discovered that the compressor relay was clicking on and off. Replaced control and UI . Plug refrigerator back on and all fans came on and condenser fan came on but the compressor did not come on. Call tech line and we tested power to start device and we are getting 120VAC. Unplug refrigerator and took start device off and tested compressor. Compressor tested bad. Possible burn which caused the control to fault out. Ordering compressor and drier. Sealed system repair needed. Sr 7727154471 ; ordrng 1 876765 (mtg kit) and 1 978026 (valve) and 1 W10873801 (start-dev) and 1 WP978025 (valve) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor)
Luis M.
ICE MACHINE KITCHENAID KUIC15PRXS0 Arrived on site for no ice. Service light blinking 3 pulses,ran diagnostics 2 blinks for Evap thermistor reading opened. Called tech support to verify if faulty Evap thermistor would prevent ice making. Removed thermistor found thermistor broken in half,replaced evaporator thermistor ran diagnostics all test passed.
Andy B.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for oven too hot and bottom of oven damaged. Performed temperature test and found within range. Called tech line and made aware of findings was instructed that bottom damage is cosmetic and there is nothing to be done for it. And that temperature is within range but might try to replace control to be safe but is within range. Spoke with CS. And spoke with customer on what was stated by tech line and that we could replace control to be safe, but unit is operating as designed and is within range. Customer stated that if this is the case there is no need to replace control. No repairs are needed at this time."
Andy B.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer not locking. Tested and inspected unit and found unit is locking but cold side of valve is not opening.
Noah D.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for non dry, upon inspection I found The back vent clogged, cleared blockages and retested. Air flow returned, instructed customer on clearing vents, complete"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site and replaced freezer door diagnosed on previous visit, job complete."
Paul R.
REFRIGERATOR LG LSXS26366S/02 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I recovered the refrigerant. I replaced the compressor and drier. I installed a low side service tap on the compressor. I installed the Jig upgraded software for the universal compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 6.17 oz’s of R134A refrigerant. I tested the unit and found it working as designed. Call complete.
Brandon C.
WASHER ROPER RAX4232KQ1 "Arrived on site for customer complaint of metal scraping sounds when washing a load of rugs. I wasn’t able to duplicate sound, I did notice the frame was not sitting on the base, I also found oil from gearcase and signs of brake going out. I instructed customer to keep using as is after I put frame on base correctly and if problem continues we can replace gearcase and brake
Wesley P.
DRYER MAYTAG MEDB835DW4 Arrived on site and repaired noise issues using*motor and pads and foot. Unit is now operating as designed. Advised on repair. All checks good.
Tyler B.
DRYER MAYTAG MEDC215EW1 "Arrived to inspect unit with timer not stopping, timer faulty, contacted safety and got approval to replace time #7727105490, Jen"
Clif L.
DRYER WHIRLPOOL WED6620HC1 Arrived on site to diagnose a dryer that is still making unusual noise. Found blower wheel and motor out of balance. Replaced both parts and added sound pads under motor and under blower housing. Tested unit and found all is functioning properly at this time.
David Z.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to diagnose refrigerator that was not able to eject water filters from housing. Examined unit and found cover would open but not eject the filters. Found the ejection arm locking piece broken off and allowing Arm to slide over filter, and filter locked in. Replaced housing and replaced filter since old one was locked in. Retested unit and found all is working as designed. No water leaks found at time of service. Call complete."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Arrived on site for refrigerator leaking water at filter. Inspected unit unit and work area. Found ice buildup at bottom of RC. Performed diagnostics and tested water dispenser and found no water leaks. Inspected ice maker and found fill tube frozen. Found ice has caused fill tube to fail. Will have to return with fill tube to finish repair. Removed ice from bottom of unit and found return vent frozen. Thawed out return vent and cleaned water up. ordrng 1 W11232485 (FILL TUBE) and 1 W11415785 (FILL TUBE)
Jonathan M.
COOKTOP WHIRLPOOL WCG55US6HS00 Right on site for knob that was burned. Inspected unit and work area. Replace knob and tested unit. Adjusted down flame a little and unit is working as designed. Call complete.
Brandon C.
REFRIGERATOR KITCHENAID KSSC36QTS04 "Arrived on site for customer complaint of UI panel not working, and ice and water not working. I reset unit by powering off for 2 minutes, unit tested good after that. If problem continues, will need UI control panel.
Clif L.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer and added process port. Pulled unit into deep vacuum and verified unit held vacuum. Charge compressor with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Robert J.
VENTHOOD KITCHENAID KXW8748YSS0 Arrived onsite for ventahood auto on concerns. called tech line verified that this unit does have an auto on function but will not turn on until unit thermostat reaches over 165 degrees. Due to the location of the thermostat. There no safe way to test function without risking damage to unit. Sr 7727153487 complete.
Luis M.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for no ice. Ran diagnostics ice box fan not running called tech support per tech support need to replace fan again. SR#7727151250; ordrng 1 W11407678 (ICE BOX FAN)
Richard P.
WASHER MAYTAG MVWB835DW1 Arrived onsite for the washer not working. During testing found that the console is not working. Washer will not turn on. Tested control board and the green led is flashing which means control board is good per tech sheet. Replaced console and washer tested good. No leaks present.Complete
Jacob S.
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for unit making loud noises. Tested unit. Found that vent hose was rubbing making loud noises. Moved vent hose. Tested unit. Unit test good. No issues at this time. Job complete
Jonathan M.
OVEN KITCHENAID KOCE500ESS05 Arrived on site for microwave where that won’t turn off the fan after using the microwave. Inspected unit and work area. Customer showed me what was going on and the fan ran for five minutes without turning off. Customer states that this can run forever until you shut off the breaker to the unit. Placed an in-service diagnostics and found F6 E6 (appliance manager lost communication) and F6 E8 (lost communications with the microwave oven appliance manager) error codes. Ordering control\ ordrng 1 W11179310 (cntrl-elec)
Andy B.
OVEN WHIRLPOOL WOS72EC7HS01 Arrived on site for wall oven not keeping time. Upon arrival customer informed that it has not kept time since new UI was installed. Inspected unit and found unit is not hooked up to WiFi. Called tech line (SR# 7727148176) made aware of issue and what was found. Was instructed that that we will need to replace UI and that UI needs to come from Plainfield (or plainville?) was turned over to trade care and was instructed that she could order part but can not get it from that location. Will need to order parts research to get that part. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (AUTHORIZATION NEEDED )
Robert J.
VENTHOOD KITCHENAID KVWB600HBS0 Arrived onsite for ventahood light not shutting off. Upon inspection we found that the UI Control was not working properly. Replaced control and tested light. Everything is working now. Complete.
James C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and found ice bin frozen into housing. Using steamer I warmed the cavity to remove the ice bin. Cleared all ice and found bin damaged and ice maker has failed causing water to over flow and freezer ice maker housing. ; ordrng 1 W11185686 (ice-contnr) and 1 WPW10300024 (icemaker)
Andy B.
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site to install previously diagnosed parts. Tested and inspected unit and found all slide and switch operations to be normal and bin full of ice. Called tech line and spoke with TJ and was instructed that operations are normal but to improve to lift FC door. Did as instructed. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Brandon C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to replace broken ice maker fill tube, after replacing, unit tested good"
Al R.
OVEN WHIRLPOOL WFE505W0HW1 Arrived to inspect range not heating.Discovered and photographed the damaged hardwired range cord.Customer will contact rental company to request the owner purchase a new cord and have it installed in the residence properly.When customer has this done she will call to reschedule service.
Jacob S.
DRYER WHIRLPOOL WGD8620HC0 Arrived onsite for unit giving e3f3 error code. Replaced parts that previous tech ordered. Tested unit. Unit test good. No issues at this time.
James C.
REFRIGERATOR LG LMX28987ST "Arrived on site and tested operation. Found unit is not cooling. Fans running and compressor hot. Unit has failed compressor and will need new compressor, drier and control to repair.
Scott M.
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site for door issues.Found handle broken off and glass ground dented . Replaced door front glass and handle . Job complete ."
Wesley P.
WASHER WHIRLPOOL WTW5000DW2 Arrived onnsite and found symptom of failed run capacitor. Ordering capacitor to repair. Pop documented. ; ordrng 1 W11283592 (CAPACITOR )
Lou S.
WASHER MAYTAG MVWC415EW1 "arrived on site to inspect washer not draining. Upon further inspection, I forgot und the unit with some water in the basket/tub. Placed the unit in diagnostics showing error code F9E1. Cleared the code and manually attempted to drain the water, but the pump failed. Using my wet vac, I removed the water from the unit and removed and replaced the drain pump and retested. Unit is operating as designed. I found that the impellers in the drain pump were broken. No water leaks observed during service, job completed."
Robert J.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for refrigerator icemaker leaking. Upon inspection we found that the evaporator drain was clogged and the overflow was spilling into the fridge. Cleared the blockage and tested drain. Everything working properly and no leaks detected.
Brandon C.
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for customer complaint of unit not making ice, found optics are faulty, I tried to jump ice maker and ice maker would not rotate. ordrng 1 2266836 (icemaker assy) and 1 W10757851 (cntrl-elec)"
Brandon C.
RANGE KITCHENAID KDRP463LSS08 "Arrived on site for customer complaint of right front burner not igniting, I removed burner cap, made sure burner head was clean and tested unit, all burners tested good at time of service. Informed customer of proper cleaning of burner heads and caps.
James C.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and tested operation. Found full frost pattern on fresh food evaporator in diagnostics and freezer has good frost pattern too. Found during test4 on step 5 the unit reset. I was unable to duplicate this failure. Unit has failing electronics causing the unit to randomly cycle off and restart cooling which is not allowing for proper defrost cycles and proper cooling. Unit will need ui and main control to correct failure. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11089931 (panel-ui)
Scott M.
MICROWAVE KITCHENAID KHMS2040BSS1 "Arrived on site for microwave only will run with holding door .found lower interlock bracket failing , tabs holding micro switch were lose . Replaced lower interlock . Unit is now operating normal . Preheating water per WP specs .
James C.
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and tested operation. Customer had unit turned off. Ran diagnostics and found all functions test good. Started normal cycle to test ice making function and found unit making ice properly and all functions test good. Customer hearing water draining and seeing the water flow through return line to reservoir. Unit working as designed. Job complete
Jonathan S.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "(DM) Arrived on site for refrigerator not working properly. Inspected unit and work area.Customer stated he is having rust develop on the outer door due to moisture build up from inside the unit. Measured temperatures in freezer and fresh food found both within range. Spoke with customer on rust removal. Will need authorization for doors to be replaced. Tested all other operations, no other failures found. ; ordrng 1 SEESTICKYNOTE (STICKY)"