"Arrived on site for cycle not advancing and sensing light just blinks. Upon arrival, ran diagnostics and there are no saved error codes. Ran manual test and all components operate correctly. Ran automatic test cycle and unit operates correctly. Found issues customer is have is per service pointer W11648603 for 2 step start behavior. Instructed customer on use and there is no longer issues. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not heating properly, I removed and replaced the magnetron, capacitor and diode and tested. Unit is operating as designed. Job completed"

Arrived on site to test unit for unit not heating. Arrived on site to test unit and found no heat from magnetron. Will order new magnetron and new control board. Office to reschedule ; ordrng 1 W11646740 (Control)

"Arrived on site to follow up on dryer that was not running. Tested unit and confirmed no function. Checked voltages and found good 120/120. Tested safety devices and verified thermal fuse open again, ventilation good. I replaced the fuse and ran temps. I found the temp just kept rising and was not cycling. I replaced the operating thermostat and retested. I verified temps were cycling in the drum with the new thermostat. Unit was overheating due to a failed operating thermostat. Repair completed."

"Arrived on site to inspect dishwasher gasket issues. Upon further inspection, I found the door gasket was hanging off the tub in the upper left corner. I was able to adjust the gasket and set it back in place. Tested the racks by pulling them out and sliding them back in and found when pulling the 3rd level rack out, the slide lock was grabbing at the gasket. I made recommendations on 3rd level rack use and its movements to my customer as there is no repair to correct this issue other than changing the way the rack is pulled out and slid back in. No water leaks observed during service, job completed."

"Arrived onsite and found stripped washplate causing failure to wash. Replaced the washplate, unit is now operating as designed. All checks good."

Arrived on site for wall oven needing previously diagnosed vent. Upon arrival reconfirmed failure and installed vent. Found no further failures. Call complete

Arrived on site for rusty door panel around vent area . Send wrong door . Ordering door and badge . No water leaks detected at this time. Call to set return ; ordrng 1 W11659651 (Ss door panel) and 1 WPW10612925 (Badge)

"Arrived on site to install previously diagnosed parts. Upon arrival I installed the new gearcase, splutch, belt,and actuator.and I tested t unit and found unit operating as designed no leaks"

Arrived on site to test unit for frost building up in FC. Found all gaskets sealing properly. Removed frost off door switch and now working as designed. Sealed gaps between liner and cabinet with silicone. Advised customer to open and close FC door directly from center to ensure FC door closes and seals as designed. No leaks detected. Job complete.

"Arrived on site ,replaced oven burner tube and center burner head . Both are lighting correctly. No gas leaks detected at the time . Job complete"

"Arrived on site to diagnose washer that was not spinning. On arrival customer informed me it seemed like it dod spin, but after they ran their last load they checked it the next morning and stuff was not fully spun out and unit was dead. I tried to power on the unit as got no response. After several tries I was able to get the unit into diagnostic mode, where it threw an F6E2 error for UI not able to hear ACU. Ordering new console and UI to resolve, and possible harness. Office to schedule based on location, autho also needed. ; ordrng 1 W11135391 (Console / UI) and 1 W11401710 (Control) and 1 W10876600 (Drain Pump) and 1 W11409746 (Lower Harness)"

Arrived onsite for unit not functioning properly. Upon arrival inspected unit. Ran unit and unit is functioning properly. Unit heating and running normal. No odors found. Could not duplicate any issues. Customer will monitor.

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new heater and tested the unit and found the unit operating as designed.

"Arrived on site for noise complaint. Listened to recorded let unit run noise is from refrigerant expanding into the evaporator,removed existing sealer,placed two sealer pads one on lower section of inlet of the evaporator and one on upper section of cap tube,placed a larger sealer pad around both pads. Powered unit on let unit run noise no longer present ; used 3 4318168 (Sealer) from stock"

Arrived onsite for unit center burner orifice not converting properly. Upon arrival inspected unit. Found orifice holder stripped. Replaced orifice holder. Tested and unit is functioning properly. Job complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Spoke to TG and was advised to replace just a RCA event, fan control, and user interface due to the unit prioritizing the refrigerator and the refrigerator their masters being off. Replaced all the parts I was directed to and reassembled the unit. Found the unit cooling and operating as designed but to tell the customer to call back if any other issues persist. Call complete."

Arrived onsite to replace faulty door. Replaced freezer door. Unit is cooling properly. Job complete

"Arrived on site to inspect dishwasher door hinge not working. Upon further inspection, I tested the door operation and found it opens too fast. I pulled t( unit out from the cabinets and found the right hinge had jumped off track. I reset the hinge and tested operations and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived site for a wall oven that wont keep the clock time correct. The customer stated the time speeds up. I found the UI defective and replaced it. Call complete.

Arrived on site to test unit for F9E1 error. Did a reset to test unit and unit heating on the microwave side and oven side no error codes. Job complete

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed failure and installed compressor, evap coil, access valve and uv drier. Pulled vac and recharged system with 68g of r600. Found no leaks and I formed customer to allow 24 hrs to stabilize temps and an additional 3 days after to fill ice bucket. Call complete"

"Arrived on site to inspect washer noises. Upon further inspection, I found the unit had moved itself out from the wall possibly due to it getting off balance. I placed the unit back in its space correctly and placed it in diagnostics. Unit showed no error codes and I continued with testing in test 12. The unit operated as designed. I found the unit rocking back and forth from front left to back right. I adjusted the leveling feet and retested the unit and it continues to operate as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."

(SV) Thin ice complaint. Verified thin ice. Checked reservoir and it was not full of water. Ran diag mode verified pump is working but water level sensor is incorrect. Replaced the RECIRC pump. Ran unit found unit is now filling correctly. Verified harvest. Set ice thickness to max. Job complete.

Arrived onsite for unit not heating. Upon arrival inspected unit. Found heating element failed. Replaced element and tested. Unit is now functioning properly. Job complete

Arrived on site to install new icemaker to resolve no ice condition. Replaced icemaker with new and cycled icemaker. Verified proper harvest completion. Repair completed.

"Arrived on site ,replaced capacitor. Ran diagnostics and all is checking normal. No water leaks detected at this time. Job complete ."

"Arrived on site to test unit for not dispensing ice. Found dispenser motor had a connection that popped loose. Secured connection, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for a MW that stopes heating 3mins into heating up your food. Upon arrived I tested the unit with a cup of water and ran it for 5mins and found the the unit did heat but after 3mins the unit turns off. I am ordering the mag thermistor, control and returning with the mag, cap and diode. Reschedule for the 09/22/23; ordrng 1 W11552018 (CNTRL-ELEC) and 1 W11224856 (THRMST-FIX) and 1 W10832024 (THRMST-FIX)"

"Arrived on site to inspect venthood fan cover cracked and unit not working on low setting. Upon further inspection, I found the blower grill cover is broken and not supporting the blower properly causing the blower wheel to rub on the motor conveyor (photos). According to the manufacturer parts diagram, the grill cover is to be included with the blower assembly and the part prescreened for today does not have it in the box. I am ordering the grill cover and blower assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. Unit left unplugged for safety.; ordrng 1 W11099743 (Grill cover) and 1 W11100651 (Blower assembly)"

Arrived onsite and found ui not receiving power. Determined door harness to have continuity. Replaced main control and UI. Unit is still not operating. Verified that the control is generating power to the ui but the harness at the door connection does not have voltage. Reported findings to techline. Sr#7737335406.

"KBFC42FTS03 GP arrived on site to inspect water leaking from underneath refrigerator and ice in the freezer. Upon arrival the FC door was slightly ajar on the right side and there was water pooling underneath the unit and a sheet of ice on the FC floor. Further inspection revealed gapping in the lower right side of the FC gasket and moisture where the gasket should have been in contact with the cabinet. Discovered a square of foam taped to the back of the main FC drawer on the right side making contact with the light switch preventing the right side from fully seating when the door is closed. I suspect that one of the servicer(s) that had worked on the unit prior to Appliance Express, had applied the 1/8 foam, self stick spacer, to prevent some unknown symptom. I removed the non-factory spacer and tested. The door function and fitment was as expected and the gasket started sealing around the FC cavity opening. Operational test good, no leaks of the water supply observed during service."

Arrived on site for unit heating but not tumbling . Found belt broken . Ordering belt . Call to set return ; ordrng 1 W10849499 (Belt)

Arrived on site to install previously ordered part. Replaced console and test unit by preheating to 350. Unit preheated correctly. Unit is operating as designed. Job complete

"KFEG500ESS6 GP arrived on site to inspect range oven not heating properly. Set the unit to preheat to 350 degrees at 2:10 with a starting temp of 79 degrees. After 11 minutes unit claimed to preheat with internal temp of 397. Monitored the heat cycle and temperatures ranged as follows, low 327, high 373, low 323, high 373 averaging out at 349. Unit is operating as designed. Leveled the unit and I nformed the customer of my findings."

KDTE204KPS1 GP arrived on site to inspect drain loop not being adequate. Inspected and found the drain loop slightly lower than ideal. Readjusted and secured the loop in 2 locations to prevent future issues. Gave customer tips on usage. No water leaks observed during service.

Arrived onsite to replace receivers per tech line recommendation. Replaced receivers and had no effect on the door closing and gap was still present on the left side. Call tech line for assistance. Spoke to Andrew-7737173987. Tech sent up for review.

"Arrived on site to diagnose washer not draining. Verified no drain error, and pump just buzzing. The unit is stuck on a drain loop with or without the pressure hose attached. I replaced the control to resolve. Unit still did not drain, likely due to pump burning out. Replaced drain pump and tested. Verified all working aa designed. Repair completed."

"Arrived onsite for a refrigerator not making ice. On arrival I found the bottom of the ice bucket with some ice. The customer stated it was all the ice made in the last 24 hours. I checked temps and found the temperature at the icemaker only getting down to 13 degrees. I tested the FC thermistor and found when it was in a 32 degree ice bath it was reading resistance for 37 degrees and when it was dropping it would show open at times. The thermistor needs to be replaced. The customer has received two orders from Whirlpool for the metal grille and the plastic skirt and both do not fit this unit. The mounting holes for the grille line up correctly but the punch out for the filter housing is an 1 5/16 to far to the right to go over the filter housing. I sent all this info to SR for parts research along with photos. We also called techline and spoke with Steve and we found out someone had put in a parts research for this same issue, SR# 7737341938. Techline had us move the filter housing over to the right and there was another hole there that we mounted it to and the grille fit properly. There was not a hole in the top for the other screw but the filter housing is secure. Ordering WP2188820 thermistor. Office to RS.; ordrng 1 WP2188820 (Thermistor)"

"Arrived on site found deli ui unresponsive,removed ui found broken wires at deli harness unit will need a new deli ui and deli door,tested water dispenser working cause of water issue can be due to broken wires at deli harness. Ordering a new deli door and ui; ordrng 1 W10815668 (Deli door)"

"Arrived on site to install previously ordered parts. Upon arrival,customer indeed has unit thawed. Inspected defrost components and found RC drain pan bowed. Used shims to correct issue. Test drain using quart of water and all water drains correctly. Ran diagnostics to test all components and all components operate correctly. Unit is operating as designed. Job complete"

(SV) Ui not responding correctly. Ui will activate the wrong component. Replaced ui and verified ui function by manual touch to the springs. When properly installed ui will activate on its own. Reverified the ui is functioning correctly on its own. Found glass ui plate is shorting across the buttons. Called TL spoke to Robert. Found glass panel is not replaceable SR #7737335074 Submitted for review.

Arrived onsite and repaired unit by replacing the compressor. Installed uv drier and access valve. Checked for restrictions and leaks. Pulled vacuum for 20 minutes which held. recharged the system with 57g of r600a. Unit is running properly. Advised customer on repair and that normal function should be observed prior to loading the unit full with groceries.

Arrived on site to test unit for condensation build up on horizontal mullion between pantry drawer and RC doors. Switched heater setting to always on per Techline. Advised to monitor. No leaks detected. Job complete. SR#7737337230

Arrived on site to test unit for unit taking for ever to preheat and not getting to temp correctly. Test unit and found broken bake element. Replaced bake element test unit and unit preheated correctly job complete.

Arrived on site to install icemaker per previous diagnosis. Replaced leaking icemaker with new. Unit should produce ice as soon as temps get back to harvest level. Repair completed.

"Arrived on site for a dryer that wont start a cycle. Inspected unit and work area. The customer advised that the unit was working fine and then when she went to change the cycle, it stopped working all together. I attempted to turn the timer knob over and felt, no resistance. Checked the knob and found it broken. The unit will need a new timer and knob for repair. Ordering the knob and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11675852 (Knob), O-SMS tckt"

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived onsite for slow flooding from unknown dishwasher cause. Determined that the inlet valve was weeping into the tube and causing overflow. Ordering valve to repair. ; ordrng 1 W11434044 (Inlet valve)

"Arrived on site for washer not staying balanced during final rinse/spin. Upon arrival found the following errors: F8E1, F5E4, F0E2, F0E1. Inspected rotor and stator and found no failures. Dampener rods were intact. Found inlet valves failing and will need office to reschedule due customer not being available for repairs. Ordering W11316255 valve, W11316256 valve, ; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve)"

Arrived onsite for a rand with a damaged cooktop. Upon arrival I inspected the top and found that the Silicone was damaged. I will return with the cooktop on 09/22/23; schdld next appmnt for 9/22 FRI !

Arrived onsite to install properly diagnosed parts. Upon arrival I installed the new sump&motor W11613479. And tested the unit and found unit operating as designed

"WRV986FDEM01 GP arrived on site to install previously diagnosed and ordered parts. Installed the LH &RH stops, removed and replaced the adapter and replaced the door gasket. Properly seated and sealed the drain tube and leveled the unit. No water leaks observed during service."

"Arrived on site for a washing machine that will not power on. Inspected unit and work area. The customer had unplugged the unit after the unit was unresponsive and has not tried it since. I confirmed the customers complaint, and as the unit was plugged in, I found the unit stuck in a drain. held down the start button for 5 to 7 seconds for the drain pump to check off and turn the unit back on. On the unit illuminating and working as designed. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit worked and operated as designed. I started a cycle and found the unit working in operating as designed. I did explain to the customer that if their unit gets off balance that this can happen, and that they just need to press and hold the start button until the drain pump stops to cancel out the cycle. The unit is working as designed. Call complete."

Arrived onsite for no water function. Began tracing water and determined the reservoir to be frozen. During reservoir access found packing foam blocking significant airflow near the reservoir. Removed. Thawed the reservoir and observed restored flowing water. Set the fridge and freezer to lowest setting and advised the tenant to adjust slowly observing for overcooling. Unit is now operating as designed.

Arrived on site to test unit for unit not washing. Found unit not getting water. Turned water on under sink test unit and unit test good job complete.

"Arrived onsite for previously diagnosed parts. Installed the lower spray arm, informed the customer to use the Sani setting to thoroughly test the new spray arm. No water leaks detected during service."

Arrived on site for refrigerator needing previously diagnosed ice maker and hv control. Upon arrival reconfirmed failure and installed both parts. Reassembled and tested unit. Found unit working as designed with no leaks. Informed customer to give it 24 hrs to fill bucket. Call complete

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

"Arrived onsite for a refrigerator that is making a loud noise. Upon arrived I was show by the customer the noise that the unit was making. I opened the RC door to take a picture of the m&s and found the the noise went away. I opened the fc door and the noise when away I pushed the fc boor button and the noise came back, I gained access to the Evap motor and found that the noise was coming from it I replaced that motor and tested the unit and found that the noise was no longer there"

"Arrived onsite for dryer not drying. On inspection had 248vac at the terminal block, gained access to the dryer ands the thermal fuse,cutoff and the thermistor were good. Tested the element and it was OL. Installed new heating element and tested the unit. The unit is heating as designed."

"Arrived onsite for unit taking multiple cycles to dry. Upon arrival inspected unit. Ran test and found heating circuit is functioning. Ran air flow test and failed. Looked at external ventilation of home and saw exit port completely clogged. Notified customer and he will call builder to inspect. No air flow, Blocked ventilation. Unit is functioning.Job complete"

Arrived on site for not advancing. Upon arrival ran diagnostics and there are no saved error codes. Ran manual test and all components operate correctly. Rand automatic test cycle and unit operates correctly. Found issue customer is having is per service pointer # W11648603 2 step behavior change. Unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I tested the fans and found the ice box fan working as designed but the FC evaporator motor was not running with voltage to it. I replaced the FC evaporator motor and the ice door due to the damaged gasket. I tested all functions and all are working as designed. I explained to the customer that the icemaker should start functioning again one it gets below 16 degrees. Call complete.

Arrived onsite for refrigerator not cooling. I found the evap cover was frozen over there was about 1 1/2 inches built up on it. I took the shelfs out and the screws off and tried to remove the cover. It was frozen over to the evap. Told customer it had to be defrosted for 24 to 48 hours. Head customer sign waiver. Returning next week ; ordrng 1 WP2323198 (Fc evap heater)

"Arrived on site to inspect microwave not heating. Upon further inspection, I pulled the unit down from the wall and placed it on my towel on the countertop. Removed the cover to find a large amount of grease and cooking oils inside the unit (photos). I found the vent was not cutout properly during installation and is restricting the damper from opening and venting out (photos). I contacted techline and spoke to Chris and advised of the complaint and my findings. Chris provided a text to my phone and I provided several photos of my findings. Chris advised to not replace any parts and have the customer contact customer service to dispute and provided SR#7737332568. I provided the SR number to my customer and recommended they contact Whirlpool to discuss solutions. I advised my customer that they would need to contact their builder to have the vent corrected. Unit was reassembled and placed back on the wall,and left unplugged for safety. No repairs made, job completed."

"Arrived on site for ice maker not working . Arrived on site talked to customer. Customer is having to reset Im almost daily . Found ice maker out of home position. Replaced ice maker . Ran test , IM harvester and filled . No water leaks detected at this time. Job complete"

Arrived onsite and found unit operating with mullion condensation. Found unit operating with auto sensing mullion heater function. Changed in program 85 to 100% humidity control. Advised customer on water flow being good and normal. Advised customer on motor noises being variable and normal between compressor and fan functions.

"Arrived on site to test unit for right oven not heating properly. Found igniter not connected. Secured connection, unit now working as designed. Job complete."

Arrived onsite for previously diagnosed parts. Installed the new valve and then realized that the the connection were different. Uninstalled the new valve and ordered the right valve. Office to reschedule when part arrives.; ordrng 1 AJU75632502 (Vavle)

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

Arrived on site to test unit for sensor error. Found customer cooking popcorn with extra butter creating a lot of steam making sensor engage. Advised customer to just do the 3 minutes not to use the popcorn button. Job complete.

Arrived on site to test unit for orange flames on tips. Found burner heads had oil residue from cooking. Cleaned burner head and flames test good. Job complete.

Arrived on site for refrigerator needing previously diagnosed ice maker and controls. Upon arrival reconfirmed E2 error and installed all 3 parts. Found unit display filter status as well as ice maker harvesting as designed. Informed customer to give unit 24 hrs to fill bucket call complete

"Arrived onsite and found unit operating with high fridge temps. Exposed evap and found good frost pattern, open airways and good evap fan function. Found loading and settings combined causing unit to run hi in the fridge. Adjusted loading and airflow settings in freezer and fridge to cause very good cooling in the fridge. All checks good. Unit is now operating as designed."

"Arrived on site for dryer not starting or finishing cycle early . Ran diagnostics and got 2-1, 2-2 error code . Unit is heating and not loosing power . Ordering UI console , and will replace control as well . Call to set return ; ordrng 1 W11626080 (Ui console)"

"Arrived on site to test unit for loud humming noise. Found evap cover was vibrating. Recommend replacing shroud, gasket and grille. Office to reschedule. ; ordrng 1 WPW10175909 (Grille) and 1 WPW10167023 (Shroud) and 1 W11159728 (Gasket) and 1 212643 (Permagum)"

Arrived on site to pick up data temp collector. Will need office to get reading from collector for tech to call techline and report info. Call complete

Arrived on site for dryer taking multiple cycles to dry. Found due to installation vent hose is pinched in back of unit . Due to limits of closet not able to correct issue . Recommended getting handyman that did dryer vent box to see if he can remedy situation. Job complete

Arrived on site for icemaker leaking. Upon arrival test unit and observed water leaking from back end of icemaker. Found icemaker is not secured to cabinet correctly and tilted back. Reinstalled icemaker correctly. Test unit and now fills correctly without leaking. Job complete

Arrived onsite for unit not making ice. Upon arrival inspected un. Found bin full. Customer stated sometimes it doesnt and sometimes it doesnt Checked dispenser and is functioning. Tested ice maker and motor completed cycle and filled with water. Notified customer that the bin storage is not a lot. A couple glasses and the bin may go empty. Unit takes 72 hrs to fill. Customer stated they do use ice often. Unit is not supplying the demand but is making ice. Unit is functioning as designed. Job complete

Arrived on site to test unit for frost building up in FC. Found gaskets are sealing good. Removed excessive frost and found center rack was bent preventing door from sealing. Vent rack back into shape and door now closing properly. Filled gap between liner and cabinet with silicone. RC center mullion still not making proper contact with strike. Advised customer needs to have contractor shim RR corner. No leaks detected. Job complete.

KTTS505ESS2 GP arrived on site to install previously diagnosed and ordered part. Removed and installed foot pedal and tested and the unit operated as designed.

"JBSFS48NMX00 GP arrived on site to inspect a refrigerator with broken or missing parts. Upon inspection I couldnt find anything missing. Spoke with the contractor and he stated that there were no missing parts but the doors were severely misaligned. I found that the door panels on both doors were incorrectly installed causing binding resulting In outer door skins being warped. After adjusting the panels and leveling the unit the doors ended up properly aligned. Operational test successful, no water leaks observed during service."

Arrived onsite for vent blower making a noise. On inspection you can hear the noise on high. Gain access to the fan and found a section of the blade missing. Installed new fan and tested unit. The vent hood is operating as designed now.

"Arrived on site for a dryer that has no power. Upon arrival I found the there was no power at the wall I left the unit unplugged and Che the breaker box and found that the breaker was tripped. I turned it back on and checked the voltage and for good voltage, I checked that the unit was wired properly and found that it was not. I corrected it and plugged unit in and tested the unit and found the unit operating as designed."

"Arrived onsite for previously diagnosed parts. Installed the icemaker and the brackets. While working on the freezer a saw that the coils were clogged up I cleaned them and tested the freezer temperature and it was 1? . I tested the icemaker and it passed the test, called for water and filled the tray. Unit is operating as designed."

KRFF507HBS02GP arrived on site to install previously diagnosed and ordered part. Upon arrival I checked the FC temp and found 0 degrees. Removed and replaced the ice maker. Verified all of the connections are secured. Checked for error codes and found none. Ran the ice maker motor test and the ice maker fill test and the unit operated as designed. No water leaks observed during service. Informed cuz of my findings and advised them on use and care of the unit.

(SV) Door not opening properly. Found door is operating as designed. Cust wanting door to stay open and not fall open when unsupervised. Adjusted door for customer preference at spring increasing tension. Advised increased tension will affect the door bouncing up when no weight applied. Customer was keeping door cracked open for mold complaint. Upon inspection found excess water in system and no rinse aid being used. Advised proper use and care to decrease water and allow for the door to remain shut. Advised on proper use of detergents to reduce suds build up as well. Call complete.

Arrived on site to test unit for light staying on. Found bad wires. Secured wires test unit and unit test good job complete.

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice maker fill tube chute was clogged with a block of ice. I removed the ice maker assembly and found pieces of styrofoam insulation inside the block of ice that had separated from the insulation within the liner around the fill tube (photo). I cleaned the area from ice and water and cleaned the fill tube area at the top of the unit and filled the gap with permagum to seal off any further debris from falling into the ice maker fill tube chute (photos). I tested the ice maker and ounce it operating as designed. I advised my customer of my findings and repairs. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect washer not completing cycles. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E1-long/no fill. Cleared the code and continued with testing. I found the cold water valve is not opening. I pulled the unit out from the closet and removed and replaced the valve and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for not cooling correctly. Upon arrival inspected unit. Condenser fan, evaporator fan, and compressor are all operating. Found evaporator is clean and free of frost. Only found a slight amount of frost on top right corner of evaporator. Uploaded picture on SD. Need to have sealed system repair. Ordering compressor, Uv drier, access valve, nitrogen, R600 kit, 2 hour weigh time. Need Autho. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hourweigh (2 hour weigh) and 1 Autho (Autho)"

"Arrived on site to follow up on refrigerator that was not consistently cooling. Customer said unit is getting cooler but barely has hit 0. Ice has not been consistent. Checked my FC temp and it was locked around 3 degrees, compressor was hot. I checked pressure and had no pressure at high side. I removed the Schrader valves and pressurized the system with nitrogen. Was able to get things to flow in both directions once pressurized, indicating a likely restriction. I vacuumed the unit for 20 mins once I verified circulation. I charged to mfr specs and ran unit. Verified rapid cooling after recharge. Repair completed."