"Arrived on site for unit, not producing ice adequately. Ran harvest test and found that motor is locking up. Replaced ice maker assembly. Test and new ice maker is functioning properly. Job complete"

"WTW4850HW3 Arrived on site for a washer with error code f3e1. On arrival I verified the issue was long drain a defective control board. I replaced, calibrated then tested product is working as its designed no water leaks visible from main water supply."

"Arrived on site for unit not cooling. On arrival, inspected unit and found unit is cooling. Apartment 413 tenant has been turning breakers off . Notified maintenance that if tenant continues to complain, they can try swapping out the unit and monitor it over forty eight hours to ensure that it is working properly without tenant interruption. Job complete"

Arrived on site for a washer off balance. On arrival client stated he needed to reschedule for 8/29/25 . I rescheduled for 8/29/25 returning parts will be needed. ; schdld next appmnt for 8/29 FRI !

Arrived onsite and found unit operating with failed motor. Repaired by replacing the drive motor. Unit is now operating as designed. W11364931

Arrived onsite for unit not agitating. Updated model / serial number. Found unit not agitating or spinning. Ran test and could hear motor energizing but not engaging. Found motor and coupler components rounded out. Will need to order drive components. Office to reschedule. ; ordrng 1 285785 (Clutch) and 1 3360629 (Gearcase) and 1 285753A (Coupler) and 1 WP3352287 (Motor) and 1 3949247V (Lid switch)

Arrived on-site for unit not working. Found the motor wasn't starting and also wasn't draining. I replaced the motor and drain pump. Motor and drain pump are working but not getting water. I replaced the valve and still not getting water. Found the float switch was stuck. I tested the unit again and it's getting water now. ; ordrng 1 W11683481 (Control)

Arrived onsite for not draining and found garments obstructing the washer tub drain opening. Removed garments and took pictures. Unit is now operating as designed. No parts.

"Arrived on-site for burners not working. Found both front burners would go to high when set to low. Found arcing marks on the switchs. I replaced both switchs and now the burners are working as designed. Used wpw10434452, wp3149400"

Arrived onsite and repaired creaking right door by applying grease to the cam. All else checks good. WP542638

Arrived onsite for dryer sluggish due to blocked airway. Cleared airway. Unit is now operating as designed. No parts.

"Arrived on site to inspect dryer for reported noise during operation. Started unit on a normal cycle and allowed it to run for several minutes. Observed drum rotation, blower operation, and motor function all producing normal operating sounds. Checked for any unusual vibrations, squealing, or rattling but none were present. Customer confirmed the dryer is currently not making the noise they previously heard. At this time, I was unable to duplicate the issue. Dryer is operating as designed. Job complete."

"Arrived on site to replace control under S153EB, after replacing I calibrated and tested, unit tested good. Part used. W11607637"

Arrived on site to test unit for cooling light not working. Got access to the light bulb and found and light bulb. Ordering new light bulb and rescheduled for Friday ; ordrng 1 W11520384 (Light bulb)

"Arrived on site to diagnose dryer for drum not tumbling.Tested the unit and confirmed the drum was not rotating when starting a cycle. Disassembled the unit to inspect internal components. Found the drive belt slightly damaged and completely off the motor pulley. Removed the drum for further inspection and discovered that the motor pulley itself was broken. Replaced the motor along with the repair kit, which included the belt, idler pulley, and rollers. Reassembled the unit and performed multiple test cycles. Verified that the drum is now rotating properly, heating as designed, and airflow is good. Unit is operating as designed. Job complete."

"Cx stated unit would go out of balance with any load. Checked tub and it had lots of bounce, suspension rods are bad. Removed and replaced suspension rods. Tested unit and it is no longer going out of balance."

"Arrived on site to diagnose unit for right front dual burner not operating properly. Customer reported that the center (inner) portion of the dual element was heating, but the outer ring would not activate even when the dual setting was selected. Tested the unit and confirmed the complaint. Inspected the surface element visually and found no visible signs of damage such as burn marks, cracks, or breaks in the coil. Performed continuity and resistance testing on the dual element, and readings were within manufacturer specifications. Determined the issue was not with the element itself but with the switch. Removed the failed infinite switch and installed a new replacement switch. Reassembled the unit and performed functional testing. Verified that both the inner and outer portions of the right front dual burner now activate and cycle on and off correctly. Unit is operating as designed. Job complete."

"Arrived on site to diagnose unit not draining.Tested the unit by pressing Cancel/Drain and confirmed the motor was attempting to engage but not fully operating. Verified that the garbage disposal knockout plug had been removed and was not the cause of the issue. Used a shop vac to remove standing water from the tub. Removed the drain pump assembly from the sump for inspection. Found several pieces of broken glass lodged inside the pump housing, preventing the impeller from rotating freely. Carefully removed all debris and ensured the impeller could spin properly. Reinstalled and secured the drain pump to the sump. Reassembled the unit and performed multiple drain tests. Verified the unit filled and drained properly on two consecutive cycles with no abnormal noises or leaks observed. Unit is now draining as designed. Job complete."

"Arrived on site to diagnose unit for error code F8E0 (cooling fan speed below expected). Tested the unit and confirmed the error. Attempted to run the blower manually and could hear the motor trying to start, but it only produced a humming noise and failed to engage. While preparing to remove the unit, advised the customer that the appliance was not secured to the cabinet. Showed the customer that the unit was loose and not properly mounted before pulling it out for service. Pulled the unit out to access the rear panel. Inspected the cooling blower assembly and confirmed the blower motor had failed. Removed the defective blower and installed a new blower assembly. Reassembled the unit and verified all wiring connections were secure. Tested operation and confirmed the blower motor is now running as designed. Allowed the oven to preheat to 350?F. Unit reached set temperature correctly without errors."

Arrived on site to replace scratched console. Replaced console W11659257. Test unit and is operating as designed.job complete. This is a newly built unoccupied home. There is no one on site at time of repair to sign off completion

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the freezer evaporator fan assembly and tested the unit. I found the fan turn on and begin to work and operate as designed. Call complete. W11452196.

"Arrived on site for oven not working. Upon arrival, inspected unit. Is on standby mode with correct time. Ran diagrams there are no saved error codes. Preheated oven to 350 and unit tripped the breaker. Need to replace bake element, broil element and control. Replaced control W11448962, bake element W11545804, and broil element W11598122. Preheated oven to 500 to allow for burn off. Unit preheated and burnoff completed correctly. Unit is operating as designed. Job complete . This is an unoccupied new build. No one on site to sign off repair ; O-emld tckt"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer stated that the machine will not activate any fans or the compressor. She advised the only thing that works is the lights. I did confirm the customer's complaint and gained access to the compressor area. I found all connections were properly secured, but found the compressor cold to touch, indicating that it had not even attempted to cool. I gained access to the control and found proper voltage going into the main control, but no voltage going to any components. I replaced the control and tested the unit. The unit began to cool and operate as designed. Call complete. W11664342."

Arrived on site for dishwasher showing e4 error. Reset but errors still shows. Removed from counter. Unit has never had water. Inspected and found float was good but wiring to the float switch was damaged. Cut out bad wiring and properly connected. Ran diagnostics cycle. All components working. Call complete. No parts.

"Arrived on site for icemaker issues. Diagnosed water leaking from icemaker,removed defective icemaker,installed a new icemaker power cycled unit icemaker ran through a harvest and filled with water no leaks from icemaker,tested water dispenser no leaks. Used 2198597"

"Arrived on site to diagnose unit for sparking during operation. Customer reported the unit was sparking when in use. Tested the unit by placing a cup of water inside and starting a heating cycle. During testing, observed arcing and sparking coming from the magnetron compartment area. Inspected the interior cavity and components. Found that the issue is originating from the magnetron assembly area. Due to the design of this particular model, it is considered a non-serviceable appliance and manufacturer does not supply individual replacement parts. Explained findings to the customer and advised that the only resolution for this issue is a full unit replacement. Job complete."

"Arrived on site for noise complaint. Diagnosed vibration noise, adjusted all tubing by compressor area noise no longer present."

"Arrived on site for not enough ice. Bottom of bin has ice,removed ice bin found unit missing ice chute plate,appears plate was never installed due to no thread markings where plate screws to liner door,icemaker has close to frozen cubes,removed and dumped,reinstalled icemaker. Ran diagnostic good air flow from ice box fan,ran harvest test passed ran fill test passed. Ordering ice chute plate; ordrng 1 W10822606 (Motor) and 1 W10793258 (Ice chute plate) and 4 WPW10272364 (Screw)s"

"Arrived onsite and replaced the right side door gasket and installed new LED lighting to repair lighting. Unit is now operating as designed. Advised cuetomer on repair. W10407212, W11683243"

"Arrived on site to inspect unit for bottom rack not sliding in and out properly. Upon further inspection, determined that the heating element is warped and has caused damage to the bottom rack wheels. Tested wash functions and found the unit is not washing properly due to insufficient water fill. Verified fill valve operation and found the valve failing, restricting water supply into the unit. Additionally, tested the console and found multiple issues: several buttons not responding, some LEDs not illuminating, while others remain on continuously. This indicates a short in the console. Repairs required: replacement of the heating element, fill valve, console, and four bottom rack wheels. Office to order parts and reschedule service.; ordrng 1 W10901795 (Console) and 4 WPW10195417 (Bottom rack tracks)s"

"Arrived on site for oven not functioning. Upon arrival, unit is powered on. Ran diagnostics and get error code F2-E1 stuck key. Replaced console W11670513. Test unit by preheating to 350. Unit tripped breaker during early stages of preheat. Need to order and replace bake element, broil element and control. Office to reschedule ; ordrng 1 W11598122 (Broil element) and 1 W11545804 (Bake element)"

"Arrived on site F1-E6 error. Upon arrival, unit is on standby mode. Ran diagnostics and get F6-E1 oven over temperature. Replaced control W11528248, and temperature sensor WPW10181986. Test unit by preheating oven to 350. Monitored temperature using thermocouple. Got average temperature of 355 after 3 heating cycles. Unit is operating as designed . Job complete"

WTW5100HC3 Arrived on site for a washer making nosies. On arrival I ran diagnostic no error codes showed up. I ran a test everything was working as its designed. I did find a small wrench between wash plate and coins I removed all debri and tested again product is working with no sounds at all . I inspected gearcase no oil . No parts used no water leaks visible from main water supply.

"WTW4957PW0 Arrived on site for a washer tripping the breaker. On arrival, the client stated that after 45 mins, the washer tripped the breaker. I ran diagnostic no error codes. I tested motor readings, which were a little off . I ran a cycle on customer mode on quick it didn't trip the breaker. I will be returning to replace the motor, control board . Client needs to be rescheduled on 9/3/25 last call of the day returning parts just in case needed no water leaks visible from main water supply. ; ordrng 1 W11686050 (Motor)"

"Arrived on site for CLOTHES COMING OUT DIRTY, STANDING WATER, NOT LOCKING PROPERLY, NO CODES COME UP, HAVING TO PUT IT ON RINSE AGAIN TO GET IT TO THE FINISH CYCLE, DIRTY CLOTHES NOT WASHING. Upon arrival , ran diagnostics and get error code F0-E5 off balance. Test unit and during agitation , get a grinding noise and agitator is barely moving . Inspected lower components and stator, rotor, clutch and slider are all good. There are no signs of leaking gearcase oil. Found wash plate bolt is tightened but washplate is loose. Washplate fitting is rounded and not gripping shaft correctly. Reinstalled wash plate. Noticed it fit more snug but will become loose again . I Ran a quick cycle to test overall operation. Unit fills and drains correctly. Test suspension and is good. Ran a spin cycle and spins correctly. Am not finding any issues with lid locking. Need to order washplate. Ordering washplate. Office to reschedule ; ordrng 1 W10752283 (Wash plate)"

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the ice maker appears to be trying to make ice, but that water is leaking out onto the floor in the freezer and freezing at the bottom. I did confirm the customer's complaint and checked the fill tube leading to the icemaker. I found the fill tube had been pushed down and was not sitting in the ice maker fill cup, casuing the water to pool on the freezer liner. I adjusted the fill tube positioning and tested the unit. The unit began to work and operate as designed. Call complete. No parts were installed."

"Arrived on site for an oven that has a damaged door. The builder advised that the home was empty and vacant and to let myself in. Inspected unit and work area. I found the unit sitting in the garage and did confirm that the outer glass on the oven door had been broken. I replaced the outer glass, but the unit is not hooked up for testing purposes. The door is opening and closing as designed. Call complete. No one was here to sign for the ticket. W11600222."

RF378LXMS0 Arrived on site from previous visit to install part. I installed the door latch then tested product is working as its designed.

"Arrived on site for a washing machine that has a loose basket. Inspected unit and work area. The customer advised that his basket is not sitting evenly in the frame and is leaning to the right front of the washer. He advised that at the store that it was evenly distributed. I did find that the machine was sitting on an uneven surface and adjust the legs on the washing machine to level out the unit. The customer also stated that when the unit spin slowly that some loads seem to go pretty far off balance at first but will center as the basket spins faster. I ran the unit through diagnostics and found no stored error codes. I checked the suspension and found the suspension was good. I checked the basket and found the basket properly secured to the drive shaft. I ran the unit through an auto test and the unit ran as designed. The customer requested that we run a set of clothes. He threw in a set of overalls and a few shirts. He advised that this is a normal wash load, cause he tends to wear a lot of overalls and may throw in a bath towel as well. I soaked the clothes and ran the unit through a drain and spin. I found that the overalls were too heavy on one side, causing the basket to go off balance when it would first start to spin. I adjusted the load around and was able to get the unit to stop going off balance. I found that it was able to finish the drain and spin without any issues. I called Whirlpool Techline and spoke to Chris SR# 7742268662. He advised that this is normal operation and that the issue would be with loading procedures. He advised that because the customer is using lighter loads and the loads that they are using are mixed loads, he will have more likelihood of off balance issues. He advised that if the customer is going to run overalls to run them with towels and to run at least four or five sets of towels or overalls at a time to allow the basket to be evenly distributed after the rinse. He advised to make no further repair at this time and that the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site ,replaced motor ,blower wheel ,pts switch, cycle tstat,. Unit is still not starting without a boost turning drum manually. Called tech line Sr# 7742262476. Ran voltage checks at motor and block with drum in place . Tech recommended replacing belt and motor . Tech believed there's too much tension on motor from belt . Ordering motor , belt , pulley .blower wheel. Return service 8/29 Am only. ; ordrng 1 279827 (Motro) and 1 341241 (Belt) and 1 WP691366 (Pulley) and 1 WP3406107 (Door switch) and 1 WP694089 (Blower)"

I arrived on site to replace previously diagnosed parts. I replaced the UI control and ran a full diagnostic test cycle. Unit performed and passed all diagnostic tests. No leaks at time of service. Part used w11478526

Arrived on site for unit not completing cycle. Upon arrival spoke with customer advised me that unit will stop im agitate mode and cycle won't complete. Ran diagnostics and found no error codes ran test cycle unit checked out fine. Ran quick wash with door open to watch inside the unit. Cycle ran all the way throug with no issues cycle completed. Asked customer how he lines his clothes inside unit informed me he spreads it out around agitator. Informed customer how to properly line his clothes inside unit. Te calibrated unit and asked customer to run a couple loads after I leave after trying what I had recommended with laying clothes properly. Called customer back several hours later informed me he has ran 2 loads so far and has had zero issues. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for washer not spinning or responding to controls . Plugged unit in and drain pump kicks on . Ran diagnostics got pressure sensor error. Ordering control . Unit is within range for service pointer . Call to set return . Maintenance not on hand to sign ticket. ; O-emld tckt

Arrived onsite for unit LH door not level with RH. I adjusted the rollers on the right as much as I could without the unit wobbling. I spoke with PR about this and he stated the only thing left that would cause this is uneven tile in the rear. Customer stated that it wasn't the same with the previous one that had broken rollers. I got the doors very close to even and customer stated it looked good but they believe a hinge is bent. I showed PR and he stated the hinge is not bent. Called techline to document. No parts installed. Call complete. SR 7742267441

Arrived on site for washer not spinning or responding to controls . Plugged unit in and drain pump kicks on . Ran diagnostics got pressure sensor error. Ordering control . Unit is within range for service pointer . Call to set return . Maintenance not on hand to sign ticket. ; ordrng 1 W11607637 (Control)

Arrived on site for washer not spinning or responding to controls . Plugged unit in and drain pump kicks on . Ran diagnostics got pressure sensor error. Ordering control . Unit is within range for service pointer . Call to set return . Maintenance not on hand to sign ticket. ; O-emld tckt

"Arrived on site for dead microwave otr . Found dioed burned up and thermal fuse blown . Replaced dioed and fuse 20A.W11256462,W11707984. Tested unit and is now functioning properly and heating g to wp specs.. job complete"

"Arrived on site for customer complaint of unit not producing ice. Found E2 error code. Found ice around ice maker motor and motor came disconnected from ice tray. I replaced ice maker and tested in diagnostic mode, instructed customer on filter change as well."

"Arrived on site for washer stuck in drain mode . Unablemto put in diagnostics, drain pump comes on and kicks me out of test wash. Replaced control W11607637. Ran calibration and diagnostics test wash. All che ked normal. Nomwater leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

Arrived on site for freezer dripping . Into fridge . Gaskets are sealing . Found left back corner causing g water to flow away from . Drain hole . Ordering g shims to help raise back . Return set for 9/2. ; ordrng 2 4387828A (Shims)s

"Arrived on site for range, not turning oven on.. on arrival confirmed, issue and found relays on control board, not sending a hundred and twenty volts to the d s I module. After replacing W11707254 control, I found voltage issue from Acu to dsi resolved, but the d s I was still not sending power down to the sparker. I'm ordering W10898291 dsi module, rescheduled customer for 08/29-25; ordrng 1 W10898291 (Dsi module)"

Arrived on site to install previously diagnosed and ordered part per previous technician. In installed the motor assembly and refrigerator is operating as designed. The refrigerator will return to normal operating temperature within the next 24-48hrs. No water leaks observed during. W11224591

"Arrived on site for ice machine intermittently, turning on and off. On arrival confirmed issue and upon further inspection. I found the external drain pump w 111539855 losing power. I replaced pump under 09/17/24 warranty. Tested unit and found ice machine working as designed with no leaks call complete. No one available to sign at time of completion"

"Arrived on site to test unit for not working properly tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11607637"

"Arrived on site to inspect oven that had tripped the breaker. Upon further inspection, the customer informed me that the maintenance had changed the breaker to a non gfci and the breaker in no longer tripping. The oven is wired properly and the oven is not tripping the breaker. I ran a burnoff process to ensure that the oven will not trip when the new gfci is installed. I set the oven to 500 degrees and set the cook time for 2hrs. The builder plabs to install a new gfci breaker. I called and documented with Saftey. 7742227619"

"Arrived on site for dryer, showing an f three e two error code. On arrival, confirmed issue and tested moisture sensor the founded working as designed from control board through harness. Replace control board w11780157 I am found dryer, working as design called complete"

"Arrived on site for range tripping breaker during preheat. On arrival found proper 247 l1&2, 123 l1&n, 124 l2&n, 0 ng. Replaced w11182108nw10856603 w11707168. Found range working as deisgned with 10 bake amps and broil at 15. Call complete"

"Arrived on site to inspect washer not draining. Upon further inspection, I ran a test and found the washer to be draining very slowly. I gained access to the rear of the machine and found the external drain hose was kinked and damaged. I will need to order the external drain hose to fix the issue. I am ordering W11551765. Office to schedule return schedule. No water leaks observed during service. I informed maintenance that the machine can not be used until the repair is made because of the hose damage. ; ordrng 1 W11551765 (External drain hose)"

"Arrived on site to inspect oven tripping the breaker, upon further inspection I verified that the oven is properly wired and receiving proper voltage. I started a burn off process by removing the ground and setting the oven to bake at 500 degrees for 30 min. Since it was a vacant home, I contacted the builder and informed him that normally I would need to have the oven running for an additional 2 hours. The builder informed me that I could set the cook time for 2 hours and he would come to the house to confirm the end of cycle. I reattached the ground and set the the cook time time to 2hrs. The oven is no longer tripping. I called Saftey to document SR 7742266895. No one on site to sign"

The customer who notified me.They had resolved issue with filter themselves.No service performed call complete.

Arrived onsite for previously diagnosed parts. I replaced the icemaker and bin. I advised customer to dump first batch of ice out due to chemicals from new icemaker. The door gasket seal for the icemaker is flush against the bin and no adjustment was needed. No leaks. Call complete. Installed W11185686 ICE BIN AND W11692161 ICEMAKER.

Arrived onsite for unit banging. I found the suspension stretched. I replaced the suspension and leveled the unit with the feet sitting higher. Unit operates as designed and customer was putting unbalanced loads in. I advised the customer on how to do loads. Call complete. No leaks. Installed W11400156 SUSPENSION.

Arrived onsite for unit leaking water. Found it to be from the water dispenser indicating a weeping valve. I replaced the valve and unit now longer leaks from dispenser. Call complete. Installed W11645345 VALVE. Customer not onsite for signature.

Arrived onsite for overtemp light on. Upon arrival customer stated 3 or 4 days ago the light turned off. I ran through diagnostics and no errors popped up and everything operated as designed. I found the condenser coil with a dust blanket present. I cleared the dust as this can cause a overheating/airflow issue. Unit is operating as designed at time of service and no errors are present. Call complete. No parts installed.

"Arrived on site for unit not making ice. Upon arrival, customer stated unit will make ice inconsistently. Upon arrival, ice was already in the bucket but clumped together. Proceeded to inspect fill tube and found ice inside tube. Ran fill tube test and water started splashing. Half of the water will go into the tray and other half will spill out. Ran test 19 for fill tube heater and found 0DCV. Unit needs new ice maker, due to calcium buildup inside tray nuggets, UI and FC door. Ordering W11512401 UI and W11465916 FC door stainless. No water leaks detected at this time. No parts replaced. Office to reschedule. Need autho ; ordrng 1 W11512401 (UI) and 1 W11465916 (FC door stainless), states that autho needed"

Arrived on site for unit leaking at door. Inspected unit no error codes stored at this test. Rand test cycle and monitored unit after inspecting sales and vent. Could not duplicate leak. Looked inside unit and found tenant is oversudding unit snapped photo uploaded to SD. Informed fron office management is gonna reach out to tenant and advise tena to stop pre washing. No leaks present at this time job completed

Arrived on site for dryer no spinning. Inspected unit and found belt broken. Replaced belt and tested unit is now functioning properly and as designed to. No one on site for signature job completed

Arrived on site for door seal not sealing properly. Upon arrival inspected unit found door had been flipped due to door swing. Found gasket at the very bottom not sealing all the way across. Tried adjusting door but no luck tried warming up seal with heat gun to try and seal . Unit door just won't seal properly ordering door office to reschedule; ordrng 1 W11398750 (Door)

Arrived on site for unit not completing wash. Inspected underneath and found gearcase oil leaking. Unit will need a gearcase replacement tried removing wash plate for over a half hour but was unable to remove. Ordering washplate return visit next wend 09/03; ordrng 1 W10821990 (Washplate)

"Arrived onsite for unit powering off. I went through all low voltage tests with PR everything passed and works as designed. I checked the ui connections to make sure no pins were coming out and it checked good. Due to the unit not failing during time of service I Replaced all 3 controls in the rear. Unit runs as designed. Call complete. Installed W10830278, W10843055, AND W10830288."

Cx stated that when he uses bake the tripped breaks. Removed oven from cabinet and removed ground screww. Ran oven to 450 and no issues. Reinstalled ground wire and retested to 350 and no issues with breaker tripping.

Verified .drain pumpmrunning continously and r3e1 pressure fault. Removed and replaced control. Recalibrate washer and ran auto test. Unit functioning as designed.

"Arrived on site for unit making rattling noise. Upon arrival, found noise coming from the condenser fan motor. Proceeded to inspect motor to housing and found motor sagging, causing fan blade to scrap housing. Adjusted motor to the mount with zip ties. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived to unit 404 for unit tripping breaker. Upon arrival,checked airflow and it was good. Checked incoming voltage to terminal block and was correct. Checked amp draw and pulling 25 amps on high heat and 4 amps on the motor itself. Unit is on a 30 amp non GFCI breaker. Called techline and spoke with Jermey SR#7742262406 and stated cycling thermostat is not cycling correctly. Recommended we to replace cycling thermostat and heater thermostat at the same time. If issue persists, then theyre concluding its a breaker issue. Ordering WP3387134 cycling thermostat, 279816 cut off thermostat and WP3977767 heater thermostat. Called Safety Elvi Marie to document. Customer agreed to reschedule Aug 29th ; ordrng 1 WP3387134 (Cycling thermostat) and 1 279816 (Cut off thermostat) and 1 WP3977767 (Heater)"

"Arrived to unit 348 for not making ice. Upon arrival, reset ice maker and found gears not turning. Proceeded to replace W11700250 ice maker. Retested and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for customer complaint of gas leak, found cracked regulator, I replaced regulator and tested for gas leaks with leak detector, unit tested good as far as no gas leak, but unit needs LP conversion kit. Parts used w10861656, called safety to document, ordering LP kit for bake/broil as well as top burner valves. SR 7742237862; ordrng 1 W11087486 (Bake/broil LP kit) and 1 W11436985 (LP kit valves)"

"Arrived to unit 108 for unit leaking water. Upon arrival, tenant stated during mid cycle, seems there is a steady drip. Ran multiple tests and found no leaks. Customer present video and found slow leak from the rear side of the tub assembly near the NTC sensor. Soapy water is present. Ordering W11460604 tub assembly and W11320546 NTC sensor. Weighing call for 2 hours with 2nd man. No water leaks detected at this time. No parts replaced. Office to reschedule ; ordrng 1 W11460604 (Tub assembly) and 1 W11320546 (NTC sensor)"

Arrived on site for unit making noise when you touch the start button. Repaired recommended from senior tech replaced control and ui wad still unable to duplicate noise however customer was able to provide video. Unit is functioning properly and as designed to. Informed customer if called back in tech line will have to be called

KDTM404KPS3 Arrived on site from previous visit to install part. I installed the drain pump then tested product is working as its designed no water leaks visible from main water supply.

"Arrived on site for top rack adjusters failing. Upon arrival, proceeded to replace W10712395 adjuster kit and WP8565925 stops (2). Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11608056 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site for unit not cooling. Upon arrival, UI and RC light was not on however FC light is on. Checked incoming voltage and found correct voltage and polarity. Checked UI connector at the control and found no voltage present. Proceeded to replace W11642011 panel UI and W11556912 control. Plugged in unit and all lights came on and compressor was operating. Ran individual component activation and found all functions working. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for unit not draining. Upon arrival, tub was full of water. Upon inspect of lower harness, proceeded to push on the bundle of wires where it Ys out and unit started to drain. Proceeded to replace lower harness. Ran diagnostics and passed with no issues. Repair covered under AEX warranty. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for water leaking towards front of unit. Upon arrival, customer stated this issue on first visit. Upon inspection of drain hose, found double loop. Picture attached. Straightened and retained loop to correct installation. Advised customer to follow up if issue occurs again and will have to resort to an external drain pump replacement. Ran diagnostics and all components run as designed. No water leaks detected at this time. No parts replaced. Repair covered by AEX warranty."

"Arrived on site for unit not starting. Upon arrival, unit was unplugged. Plugged unit in and pilot relay on control board clicks every couple seconds. Checked voltage to the control and is receiving 120V. Unable to get into diagnostics even when engaging and disengaging lid latch. Ordering W11603810 control. Unit is unplugged. No water leaks detected at this time. No parts replaced. Unit is in garage. Scheduling repair for first call of the day. Office to reschedule ; ordrng 1 W11603810 (Control)"

"Arrived on site for unit damaging clothes. Upon arrival, customer presented clothing items with the threads pulling. Ran nylon cloth around the inner basket and found nothing snagging. Upon closer inspection, found wash plate had some chips on it. Proceeded to replace W11510461 washplate. Tested unit and now unit is functioning as designed. No water leaks detected at this time. Advised customer to use laundry bags for bras and smaller items. Customer agreed"

"Arrived on site for range needing control board w 11696067. On arrival confirmed, issue, an insult part and heated ovened to 500 degrees and found it working as design call complete"

"WTW4816FW3 Arrived on site for a washer draining only. On arrival I verified the issue long drain I replaced the control board, calibrated then tested product is working as its designed no water leaks visible from main water supply."

"Arrived on site to replace magnetron capacitor and diode previously ordered. Removed unit from installation and disassembled cabinet to gain access to high voltage section. Discharged high voltage capacitor for safety. Removed failed capacitor and high voltage diode. Installed new magnetron capacitor and diode. Inspected high-voltage transformer, magnetron, and wiring harness no signs of damage or overheating found. Reassembled unit and reinstalled into cabinet. Ran multiple test cycles with a cup of water verified proper microwave heating and correct operation. Unit is operating as designed. Job complete."

"Arrived on site. Found ice in bin thin,ran diagnostic during water fill pump shutting off water early,during start up compressor is loud then lowers set ice thickness to normal. Ran a normal cycle water not filling to correct level,let unit run through its cycle compressor loud at beginning and after hot gas energizes slab thin,also found strong heat from under unit. Ordering a recirculating pump,condenser fan motor,blade and controls in case needed. ; ordrng 1 W11542867 (Recirculating pump) and 1 W11126268 (Harness) and 1 W11034363 (Main control) and 1 WPW10511923 (Bin thermistor) and 1 W11325205 (Ui) and 1 WP2188935 (Blade) and 1 W11613295 (Condenser fan)"

"Arrived on site for Long clean time / Not draining. Upon arrival customer states that the whites cycle is the cycle that failed, other cycles have been ok. ran diagnostics and get error code F0-E9 out of balance load. Ran a white cycle and unit operates correctly. After series of questions. Explained loading procedures as well as articles that will cause unit to go out of balance. Cleared error code. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to test unit for door not closing properly. Inspected the unit and found the left hinge had come off the hinge receiver, causing the door to sit higher on the left side than the right. Secured the hinge to the hinge receiver and locked it into place correctly. Tested operation. Door is now closing properly. Unit tested good. Job complete."

Arrived on site for door not closing correctly. Upon arrival inspected unit. Door is a self closing model. Explained to customer that pushing close the door changes the motion of the hinge. Tested the door multiple times and is closing correctly. Unit is operating as designed. Job complete

"Arrived on site. 'PO' reading on ui per customer will show up on its own,reset unit ran diagnostic, freezer evaporator fan powered on,ran fresh food fan loud noise,removed deli drawer found thick layer of ice on evaporator cover,exited diagnostic found upper leds dim and freezer led off,found both fresh food door gasket defective, no response from deli ui removed deli control no damage broken wire in harness. Diagnosed unit will need gaskets,fresh food fan assembly,drip pan,led kit and deli harness will also order controls in case needed. Returning tech to follow service pointer W11092686; ordrng 2 W10846057 (Ff gasket)s and 1 WPW10675033 (Main control) and 1 W11457241 (Drip pan) and 1 W11087438 (Ff fan) and 1 W11683243 (Led kit) and 1 W11170612 (Harness deli) and 1 W11330971 (Ui)"

"Arrived on site for not drying. Upon arrival, when testing polarity, found cord connection at terminal block is incorrect. Connected cord to terminal block correctly. Test polarity and is correct. Test unit and is operating as designed. Job complete"

"Arrived on site for not dispensing water. Upon arrival ran, unit is dispensing correctly. Customer states it only happens in the morning when first cup of water is filled. Found temperature settings too cold causing slight freezing of reservoir. Reset settings to recommended settings. Job complete"

"Arrived on site to apartment 1401 for the freezer is freezing over and not cooling the fridge side. Upon arrival, inspected unit. Evaporator is completely incased in ice from top of evaporator to bottom covering heater as well. I thawed out all ice and inspected heater harness, fan and thermistor. All components tested good. Ran diagnostics and forced defrost. Heater is receiving correct voltage and pulling 1.3 amps. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11546690 (Control)"

Arrived on site for gas leak. Inspected unit using bubbles to find gad leak. Found gas Leake coming from flex line and nipple installer used tephlon tape at connection line is already a flared fitting and doesn't need thread tape causing gas leak took pictures of gas leak. Builder is gonna just replace unit since they have already had to many issues with unit. Informed customer when they I stall new one to replace flex line and nipple and to not use thread tape at flex line connection. Advised customer to keep gas off until new unit is installed

Wrong gasket was ordered. Ordering corrdct ice door gasket. ; ordrng 1 W11625084 (Ice door gasket.)

"Arrived onsite for unit drain pump randomly turning on. On arrival inspected unit. Found error for pressure system failure. Pump was on throughout testing. Per service pointer need to replace control under scode s153eb. Replaced, calibrated and tested. Unit is now functioning properly. Job complete"