Near Austin, TX 78717
Kayman
Job Details: 09/15/2020
OVEN WHIRLPOOL WEG750H0HZ Arrived onsite for oven with failing UI or black screen with lines. Upon inspection I found the UI would flicker when when ignitIng the cooktop and sometimes go completely black and not allow oven functions. I replaced the UI and connected to WiFi. The console says connected but the customers App will not allow him to use the features as if it is not connected. I am ordering the switch harness(W10885903) ignitors LF RR (W10669526) x 2 LR(W10669524) RF(W11084034) center (W11082199) module (WPW10475149) returning with the control. Customer requests KY return service and AM appt if possible.. ; ordrng 1 W10669524 (igntr-surf) and 2 W10669526 (igntr-surf)s and 1 W10885903 (harns-wire) and 1 W11082199 (igntr-surf) and 1 W11084034 (igntr-surf) and 1 WPW10475149 (module-spk)
Near Austin, TX 78738
Brandon
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDF520PADM "Arrived on site for customer complaint of unit not washing properly, put unit into diagnostic test, no error codes, found plastic pieces in spray arms, cleaned spray arms, instructed customer to use less soap, more rinse aid, and scrape off big chunks of food. Unit tested good"
Near Waco, TX 76711
Jonathan M
Job Details: 09/15/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for a dryer that won’t start a cycle. Inspected unit and work area. Tested all major components and found almost all components working properly. Spoke to SW and we went through several checks. Found the issue is with the centrifugal switch at the motor. Went to disassemble where we are and motor and found parts contact with me. Ordering blower wheel and motor and rescheduled customer.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near San Marcos, TX 78666
Noah D
Job Details: 09/15/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived on site to inspect washer for leaking after a stopped cycle. replaced control board per last tech and tested. Water stopped when canceled. No issues found. Complete
Near Austin, TX 78734
Brandon
Job Details: 09/15/2020
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site for customer complaint of front left burner not lighting, found failed module, and possibly ignitor. Also found all rear burners had orange flames. Ordering spark modules, orifices, and conversion kit. Collected service fee on check. Customer claims unit is natural gas. Returning tech to install module (5147) and check orifices at time of service.9; ordrng 1 W10791075 (burner orifice) and 1 W10810387 (cnvrsn-kit) and 2 W11051480 (orifice)s"
Near Austin, TX 78730
David Z
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site to diagnose refrigerator that was losing cooling and food spoiling. Checked evaporator and air return and found nice blocking return and a massive ice block in the corner of the evap housing. Melted down ice and unclogged the return vent, and also replaced the barely hanging in bitmetal. Existing bimetal was super loose and not seated. All is now working as designed. Call complete."
Near Woodway, TX 76712
Jonathan M
Job Details: 09/15/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for a dryer that’s making a noise during operation. Inspected unit and work area. Tested unit in a normal high heat timed dry cycle. Found noise appearing to be cabinet rattling. Added sound pads to unit and tested unit. Unit is working as designed. Call complete.
Near Salado, TX 76571
Tyler
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 (TG) Arrived on site for refrigerator not cooling properly and no longer making ice. Upon arrival customer stated they heard a continuous clicking sound since this issue started about a week ago and after further inspection of the fridge I found at the three-way valve at the bottom inside the system was constantly trying to click over into its three positions but never would actually turn on and rotate. After calling war pool tech line I was able to run a few different diagnostics. I found that in test for the compressor kick on the condenser fan would run as well as both evaporator fans and it seem like Freon was being pumped into the evaporator coil’s in both sections but whenever you took the fridge out of diagnostic mode and let it try to run by itself the three-way valve and compressor we’re not getting the proper voltage supplies from the power supply board whirlpool tech line advise that we replace the power supply board in order to stabilize
Near Killeen, TX 76549
Al
Job Details: 09/15/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived on site to install previously ordered part.Removed and replaced the defective drain hose.Tested and unit tested as designed.No leaks detected at time of service.Job complete
Near Woodway, TX 76712
Jonathan M
Job Details: 09/15/2020
REFRIGERATOR MAYTAG PTB1953GRW "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, capacitor, and coupler and placed into under a vacuum. Unit would not hold a vacuum. Attempted to check welds and all welds were good. Ran a sweep charge into the unit and found unit leaking down from the cap tube inside the cabinet .
Near Salado, TX 76571
Tyler
Job Details: 09/15/2020
DRYER MAYTAG MEDB835DW4 (TG) Arrived on site for a dryer that would not turn on upon arrival the customer stated that they had a power related issue with the home where a few items in the house and lost power due to a power outage storms. Upon further inspection of the unit I found the main control had a nasty burn mark about the size of a quarter on the top of it and I found that the heating element and all the thermostats at full continuity indicating that just a board was the main issue. I also found at the power outlets going to the dryer was only receiving about 65 V instead of a full 240 V and he should be getting. I instructed the customer To find an electrician that they can hire to come check the outlet in the breaker to figure out which part of the supply line is giving the power issue to the dryer. Unit is functioning as designed other than outlet issue call complete
Near Killeen, TX 76542
Al
Job Details: 09/15/2020
RANGE WHIRLPOOL ACR4303MFW3 "Arrived on site and inspected the range oven not heating.Found the burners work fine, but the oven won’t heat.Discovered the L2 or Red wires were burned at the main harness and the block terminal.Customer will need to purchase a 3 prong range cord to complete the repair.Unit actually is owned by Rent a center, which is going to transport the unit back to the store and reschedule the appointment.All parts will be used on return service visit.Needs more work; O-emld tckt"
Near Canyon Lake, TX 78133
Richard
Job Details: 09/15/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the recirculating pump is not working properly. I replaced pump and it tested good. Advised customer to run a clean cycle with the cleaner to get better ice results.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site to inspect fridge for not closing correctly, upon inspection found the door angled due to leveling issues, leveled and found the door closed better. Complete"
Near Austin, TX 78724
Matthew
Job Details: 09/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven intermittently working. Found that panel is responsive but resetting errors were being caused by a faulty control board. Replaced control, tested unit and unit is functioning properly. Job complete."
Near Manor, TX 78653
Matthew
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived onsite for refrigerator not cooling. During inspection found restricted air flow issues. Notice little to no air flow to the fridge an return air was blocked. Unit had ice buildup over evaporator cover. Defrosted ice, pulled cover and found thermistor that was giving .23 k ohm’s. Replaced faulty thermistor. Unit is functioning properly. Air flow has been restored to unit."
Near Mount Calm, TX 76673
Jonathan M
Job Details: 09/14/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site for a dryer that would not turn on. Inspected unit and work area. Found customers complained of unit humming when trying to start it open the door and the light came on and close the door. Attempted to run another cycle and it ran as designed. The customer and I tested the unit seven more times with clothes and without clothes and the unit is running as designed. I advise the customer since were no longer able to replicate the issue, it is advisable that we not perform any repairs until issue can be found.
Near Austin, TX 78753
Jacob
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Arrived onsite for unit not cooling. Looked at unit. Found that freezer was cooling very little. Submitted sealed system check list. Ordered parts. Office to reschedule. ; ordrng 1 W11107829 (DRIER ) and 1 W11225065 (COMPRESSOR )
Near Austin, TX 78759
David Z
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB7601AWW Arrived on site to install new springs and cables for dishwasher door. Installed and retested and door is now closing as designed.
Near Round Rock, TX 78681
David Z
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 "Arrived on site to diagnose loose door handle on freezer side. Removed door handle set screws and added loctite to all screws and tightened. All is working as designed.
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2020
MICROWAVE JENN-AIR 123456789 "Arrived on site to inspect microwave open door error. Upon further inspection, I tested the unit and it operated as designed. I could not get the unit to duplicate the issue. Customer advised that it recently showed the open door error, which would be a switch issue. I removed and replaced all three switches and both interlocks and tested. Unit is operating as designed. Job completed.
Near Round Rock, TX 78681
Kayman
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE505W0HW1 Arrived onsite to install previously diagnosed parts. I replaced the terminal block and any burnt wires at the block. Unit is heating as designed at this time. Job complete.
Near Austin, TX 78759
Luis
Job Details: 09/14/2020
REFRIGERATOR AMANA SQD26VW Arrived on site for cooling compliant. Per customer unit will defrost and not power on,unit will power itself back on with customer not touching unit. Advanced timer found timer not advancing after defrost cycle,removed evaporator cover also found blown defrost bimetal. Unit would need a defrost timer and defrost bimetal.
Near Leander, TX 78641
David S
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven showing error code F8E0. I inspected the unit and work area. I put the unit into diagnostics mode and found that same fault code. I activated the cooling fan on both high and low settings, the fan comes on when called for. The hall sensor in the fan assembly is not reading properly. I will have to order the fan assembly W11248652. The office will have to reschedule as the part is an expart. Job complete.; ordrng 1 W11248652 (blower)"
Near Austin, TX 78704
Robert
Job Details: 09/14/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on job for complaints of shaking. Ran diagnostics and found no codes. Level washer and test spin cycle. All functions working properly. No leaks detected at time of service.
Near Austin, TX 78727
David Z
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to follow up on refrigerator not cooling. On arrival found the freezer had the same frost on the roof and door as before. Door gasket is sealing fine, and there’s no visible gaping the liner. Frost appears to be air leaks from the door not being closed properly. It’s sealing tight with. I gasket gaps. Melted down the frost and channels and restored airflow. All is working as designed. Call complete. Note - maintenance was present with me for the job and I showed them the air leak frost and advised to follow up with customer. Call complete."
Near Austin, TX 78728
Kayman
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived onsite for microwave hood lamp not working. Upon inspection I found the socket getting 125Vac on high and 15V while off when it should be 120 high and 0 off. I am ordering the Lamp housing (W10210871) lamp (8206232A) control (W11182110) harness main (W11182984). ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11182110 (cntrl-elec) and 1 W11182984 (harns-wire)"
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site to inspect ice machine making too much ice. Upon further inspection, I tested the ice bin thermistor ad found it open. I removed and replaced the thermistor and tested and unit is operating as designed . No water leaks observed during service, job completed."
Near Austin, TX 78751
Robert
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of noise and roller lock stripped. Noise level for compressor normal will need to replace roller. ; ordrng 1 WPW10515762 (roller)
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for fridge lights not turning on. Upon arrival I found that the main control was sending power to all the lights but the freezer Bob itself had burnt out and was no longer allowing proper power supply to go to the rest of the lights in the fresh fruit section. After replacing the freezer LED bulb I retest the unit and found all lights are now functioning as designed call complete
Near Austin, TX 78717
Jimmy J.
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for display not having power. Removed UI and tested for power. Tested AM for proper voltage and had 120 from L1 to G but from L1 to N had 0 AC. Checked voltage at the wall outlet and from L1 to L2 had 245 VAC. From L1 to G had 120 AC. L2 to G had 122 VAC. From L2 to N had 245 VAC. From L1 to N had 0 VAC. Advised customer to call an electrician and explained to customer the issue was not the oven but an electrical issue. Call complete.
Near Robinson, TX 76706
Jonathan M
Job Details: 09/14/2020
DRYER WHIRLPOOL WED95HEDW Arrived on site for a dryer that’s making a sound as expands. Inspected unit and work area. Customer advised that the issue is not with the sound any longer. they had another customer come out to fix that issue. They advise since the repair that their unit no longer dries items fully. Ran unit through a time dry cycle and found unit turning and heating. Removed u it from wall and found vent hose kinked. Advised customer of issue and advised them to get an aluminum vent hose to prevent air flow restriction. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator doors put of alignment. Upon inspection I found the doors not aligned and a small gap in the upper right side of the FC door causing ice to build up in that corner. I attempted to make some adjustments to the hinge and door and got it to seal better but I could not get the doors to align via alignment bolt and rollers. In the event of a call back the door might need a new door but adding a ship could help with the alignment .
Near Austin, TX 78704
Jacob
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace door to unit. Could not replace door. Did not have new control to unit. Ordered parts. Rescheduled with customer.; ordrng 1 W10512203 (harns-wire) and 1 WPW10769076 (cntrl-elec)
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2020
REFRIGERATOR LG LFXS30796S/00 "Arrived on site to inspect refrigerator not cooling in the fresh foods section. Upon further inspection, I tested temps in the FC=8 degrees and RC=44 degrees on a setting of 46 degrees. I found that the RC evap fan was not operating. When I removed the evap cover, I found a small block of ice at the top of the evaporator and the evaporator had a good frost pattern. The ice was located centrally at the fan. Using my steamer, I removed the ice and then I removed and replaced the fan and reset the unit and tested. The unit is operating as designed. No water leaks observed during service, job completed. Recommended that the customer give the unit a few hours to cool being as the unit doors were open for a long period of time and it’s still warm in the RC section."
Near Austin, TX 78724
Jacob
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for unit not making ice. Tested unit. Found that ice maker motor was working. Could not hear valve activate to release water to ice maker. Ordered parts. Office to reschedule ; ordrng 1 WPW10279909 (valve-inlt) and 1 WPW10715709 (icemaker)
Near Georgetown, TX 78628
Cliff
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL MFT2772HEZ01 Arrived on site to replace door for refrigerator. Replaced left side RC door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Luis
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KSSC42MHS00 "Arrived on site for moisture by damper. Checked fresh food door seal good,gasket sealing correctly to cabinet,removed damper cover,had fan run with damper door closed. Air migrating around damper door diagnosed a defective seal on damper
Near , TX 78737
Brandon
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for customer complaint of multiple lights out, I replaced light modules, unit tested good."
Near Hillsboro, TX 76645
Al
Job Details: 09/14/2020
REFRIGERATOR MAYTAG MRT118FZEM00 "Arrived on site and inspected refrigerator not cooling.Plugged in the unit and compressor came on and stayed on for approximately 10 seconds and shut off.Removed and replaced the start device, reassembled and plugged in the unit and unit compressor stayed on.Customer told to place a bottle of water into the freezer section to assure unit is cooling properly.Job complete
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=18 degrees on a -5 setting & RC=42 degrees on 33 setting. I disassembled the FC section and found a large block of ice on the capillary tubing/suction line. I removed the ice with my steamer and checked for dye on the components and found none. I pulled the unit out and checked amp draw to the compress and found 2.2amps. No frost pattern on either evaporator. I find the sealed system components are covered under extended warranty. Also found the RC crisper drawer control not working. I am ordering the compressor, drier, access valve, both evaporators, crisper control, CNOTE-2HR JOB and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (2 HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10276644 (compressor) and 1 W11048824 (cover) and 1 W11116006 (evaporator) and 1 WPW1014
Near Kempner, TX 76539
Al
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and inspected drain pump error code.Confirmed the complaint and disassembled the drain pump and found metal brackets from the first drain pump lodged inside the drain pump causing the error.Replaced the drain pump and unit tested as designed.Job complete
Near Austin, TX 78744
Kevin
Job Details: 09/14/2020
WASHER MAYTAG MVWC565FW "Arrived on site to test unit for not filling correctly. Found cold water inlet valve filter screen clogged with sediment. Noticed cold water side had inline water filter. Replaced valve, tested unit, unit works good. Informed customer issue needs to be addressed before operating unit to prevent damage.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/14/2020
REFRIGERATOR GE PSS25SGNABS Arrived onsite for refrigerator no cool both sections . Upon inspection I found the compressor not turning on to cool I found the start device had no voltage going to it. I also found the capacitor had no voltage going to it either. I traced voltage up the power cord and found there is a loss of voltage in the power cord somewhere and will not start the compressor.. Ordering Power cord (WR23X10300) start device (WR07X10057) overload (WR08X10025) capacitor (WR55X24064) main control (WR55X10942P) ; ordrng 1 WR07X10057 (ptcr) and 1 WR08X10025 (overload) and 1 WR23X10300 (power cord) and 1 WR55X24064 (capacitor)
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the crisper drawer door being dented, I removed and replaced the door and tested. No water leaks observed during service, unit is operating as designed, job completed."
Near Austin, TX 78728
Kayman
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite but the call was meant for the microwave.
Near Austin, TX 78728
David Z
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDPE334GPS0 Arrived on site to diagnose dishwasher with detergent dispenser issue. On arrival found spring for dispenser door broken. Replaced dispenser. Retested and all is now working as designed. Call complete.
Near New Braunfels, TX 78130
Leonardo
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to test unit for not washing, test unit found bad sump and motor
Near Round Rock, TX 78681
Kayman
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the console and tested. Unit is heating and touch syncing as designed at this time. Job complete.
Near Leander, TX 78641
James
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected for condensation build up. Found condensation in water filter housing and on center mullion. Found perma gum not sealing opening for water line to filter housing and gap from liner to unit face on freezer. Reshaped perma gum to seal around water lines and used silicone to seal liner to cabinet. Unit tests good. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave that need a new cover panel for the inner cavity. After inside the microwave and running a diagnostic test I found that there was a new Erica coming up that was an F4e2 as well as an F4e1 and when I looked at the history of the diagnostic codes I found a day were also previous codes stored of an F1e6. When testing the microwave I found that it would not heat and after speaking with the customer they had stated that prior to our first trip the microwave lights were having an issue where they were turn on randomly on their own I was able to determine that the Inner door lock assembly had been malfunctioning prior to our first trip and needs to be replaced and also found that the magnetron thermostats and other components to the heating hardware or also failing due to this office to reschedule ; ordrng 3 W11188752 (fuse)s and 1 W11233913 (sensor) and 1 W11261167 (cntrl-elec ACU) and 1 W11325603 (INVERTER ) and 1 W11346197 (MAG
Near San Marcos, TX 78666
Leonardo
Job Details: 09/14/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to test unit for popping sounds, test unit found bad blower, replaced blower, test unit, unit working correctly, heard some popping sounds from unit due to metal heating up, advised customer that’s normal, job complete."
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
DISHWASHER KITCHENAID KUDS50FVPA3 Arrived on site to test unit for UI not responding. Found UI cancel button stuck, start button is not responding. Will also need harness ribbon and control board(Wpw10285179). ; ordrng 1 W10243170 (USER INTERFACE ) and 1 W10250002 (CONSOLE(BLACK)) and 1 WP8524447 (cable-ribn)"
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KSSO42QTX03 Arrived on site to test unit for not cooling/not freezing. Found unit is cooling to set temps. Was not able to replicate issue. Unit is working as designed. Freezer temp is 6degrees took one pic and attached to kb-AHS.
Near Canyon Lake, TX 78132
Leonardo
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to replace terminal block, replaced terminal block and nuts, tested burner and oven, unit works correctly, job complete."
Near , TX 78132
Noah D
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for f8 e0 error code, upon inspection found the blower fan not running at a constant speed, tested during cycling and diagnostic. ordering blower fan. Office to reschedule ; ordrng 1 W11248652 (BLOWER )"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/14/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect oven for not displaying correctly, replaced ACU per Techline, found no issues with display. Job complete"
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for not allowing input on UI, replaced console and found no issues, oven UI had been blacked out, no problems found. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to inspect fridge for spraying water in icemaker section, upon inspection found a bent piece covering the fill line. Repositioned bent piece and ice maker harvested and filled. No leaks or problems found. Complete"
Near Georgetown, TX 78626
Tyler
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for fridge causing everything in ff section to freezer. Upon arrival I had to make multiple attempts to get unit to enter its diagnostic mod properly and after entry couldn’t find any errors or issues. After testing previously diagnosed parts I checked the ff section thermistor was odd ohm reading that didn’t also match where it should of been during its cold and hot test. I replaced the thermistor and retested unit. Everything is running as designed the frost pattern on arrival was not full because unit had defrosted prior prior to arrival but looked healthy after repair. Call complete
Near Round Rock, TX 78681
Cliff
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is intermittently tripping the breaker. Tested all parts and components and found no mechanical or electrical issues with dishwasher at this time. Advised homeowner appliance manufacturers do not recommend putting any appliance on a GFCI or AFCI circuit as ungrounded parts may randomly cause the breaker to trip. Homeowner will need an electrician to replace breaker to complete repair. No leaks were found at time of service.
Near Seguin, TX 78155
Noah D
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor short cycling, replaced start device and found the compressor kicked and had no issues. Cooling returned. Complete"
Near Morgan's Point Resort, TX 76513
Jonathan M
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Placed unit in service diagnostics and found more storage area codes. Ran unit through an auto test and unit ran as designed. The customer is not using rinse aid and has plastic dishes inside the unit. I advised her that the heating element will not be able to completely dry plastic and to use rinse aid for drying assistance. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Rived on site to repair dishwasher they had a previously diagnosed vent gasket and vent assembly that needed to be replaced. After installing and retesting the unit after previously diagnosed parts were installed I was able to verify that the dishwasher is no longer leaking unit is not functioning as designed call complete
Near Kyle, TX 78640
Leonardo
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE505W0HB2 Arrived on site to test unit for unit giving unit miss wired error code. Test outlet and found white wire neutral getting 120v and red wire 0v.
Near Canyon Lake, TX 78130
Leonardo
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for unit not drying, tested unit, heating element heats correctly, unit works correctly, advised customer to use rinse aid to help dishes dry, job complete."
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
OVEN WHIRLPOOL WFG525S0HS0 Arrived onsite for range with suspected dead ignitor. Upon inspection I found the bake electrode not igniting when called for. The broil is good. I verified voltage to the bake ignitor. . I replaced the bake electrode and tested unit. Unit is heating as designed and no gas leaks detected during time of service. I detected a slight burning smell at first but determined it to be some frilled insulation underneath the flame spreader.
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite to install previously diagnosed parts. I installed the drain pump. Unit is now working as designed and no leaks were detected during time of service.
Near Harker Heights, TX 76548
Al
Job Details: 09/14/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7FS4 Arrived on site and inspected refrigerator ice maker issues.Found there was an ice buildup in the fill line which was not allowing water from the valve to enter and fill the ice maker.Used my steamer to defrost the line.Unit now works properly.Job complete
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for no heat . Ran diagnostics , got 7-1 error code . Was getting poor ohm readings on control . Replaced control . Reran diagnostics wash . All checked normal . No water leaks detected at time of service. Job complete."
Near Volente, TX 78641
David S
Job Details: 09/14/2020
OVEN WHIRLPOOL WEG745H0FS0 "Arrived on site for left burner knob not working. I inspected the unit and work area. I tested all the knobs and found them all working. The left knob was not being depressed enough to release the valve lock. I tested the left burner over and over again, and it worked every time. The knob is bent due to the customer turning the knob trying to get it to shut off. To file the bent knob the manifold will have to be replaced as it comes as one assembly.
Near Manor, TX 78653
Matthew
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for microwave sparking and loud humming noise. Inspected unit and found high voltage issues. Visible burn and cracks on capacitor and diode. Replaced magnetron, capacitor and diode due to issues. Tested unit and unit is functioning properly. Job complete."
Near Pflugerville, TX 78660
Scott
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for was repeating 09 error code . Ran diagnostics no error codes . Unit tested normal . Went over properl loading. Customer is correctly using unit . Ordering control ,suspension,actuator and cam. No water leaks . Call to set return ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11396716 (SUSPENSION ) and 1 W11419055 (CONTROL )"
Near Kyle, TX 78640
Leonardo
Job Details: 09/14/2020
DISHWASHER FRIGIDAIRE FFID2423RS1A "Arrived on site to replace sump and motor, replaced motor And pump, test unit, unit working correctly no leaks found at this time, job complete."
Near Austin, TX 78758
Matthew
Job Details: 09/14/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for exhaust issues. Tested unit and found that internal exhaust tube had come loose and was rubbing on drum. Tightened tube, tested unit and noise stopped. Job complete."
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator to replace previously diagnosed parts. Replaced left RC door and tested the auger motor. Auger motor worked as designed but could hear it in a bind because the ice had frozen over. Removed the solid ice chunks and tested again and found the motor not working. Tested voltage from the main control all the way to the auger motor and had 123VAC. Replaced the auger motor again and tested motor again. Operating as designed. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
FREEZER KITCHENAID KRMF706EBS01 "Arrived onsite for refrigerator with frost build up in the FC. Upon inspection I found icicles formed at the front of the freezer door. I noticed the ice had caused a space in the gasket, I also found a sheet of ice with standing water underneath the pantry drawers in the RC I accessed the evaporators drain in the RC and found it clogged and not letting water pass through. After steaming the drain pan I attempted to fish out the obstruction from the top but failed I also went from the back up and I could not get my fisher up through the obstruction. I spoke with techline about the issue and got it documented.
Near Austin, TX 78745
Robert
Job Details: 09/14/2020
DRYER WHIRLPOOL WED4815EW0 Arrived on job for complaints of not drying. Found cut off open. Replaced cutoff and test.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/14/2020
DISHWASHER GE GDF540HSF2SS "Arrived on site to replace control board kit, the box did not have the control board inside. Contacted Shana for parts research.; ordrng 1 CNOTE (PARTS RESEARCH MAIN CONTROL) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for freezer not freezing. Customer defrosted the refrigerator prior to our arrival because the freezer had frozen over again. Thermistor was loose and out of range. Replaced thermistor and installed with foil tape and zip tie. Ran heating element around coils to ensure it was working. All tested good. Operating as designed. Job complete.
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived on site to install previous diagnosed parts. I replaced the broken thermistor cover in the fresh food section. I opened the box for the freezer door and found the incorrect part. See so quick pic. I double checked the M&S, and doubled checked the correct part ordered. Everything is correct. I spoke with SR about the part. The office will reschedule. See so quick pic for correct door, wrong door, shipping label, and wpl parts label.; ordrng 1 FREEZERDOOR (STAINLESS STEEL )"
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
WASHER MAYTAG MVWC415EW1 "Arrived on site for wet load at end of cycle . Found unit having hard time draining . Found Bobbie pins stuck in motor blade . Removed pins and replaced drain motor . Ran diagnostics all checked normal . Job complete ."
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDTE404DSS0 Arrived on site for dishwasher not cycling properly. Upon arrival I ran the diagnostics test on unit. I found after a few test cycles that the unit is functioning as designed other then the drain pump. When the unit is first started it is supposed to drain prior cycles remaining water then continue to the next cycle. WPW10531320)
Near Austin, TX 78733
Kevin
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to replace inlet valve from previous diagnosis. Replaced inlet valve, tested unit, unit works good. Ran test 52(calibration). Ran test 51(auto cycle) unit works good. No leaks detected."
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer making noises. Upon further inspection, I placed the unit in diagnostics and test3d the high spin mode in manual test mode and the unit began to make a loud screeching metal on metal noise. Due to the unit making the same screeching noise as before, I contacted techline and spoke to Leon and advised of my findings from testing the unit. Leon advised that there are no service pointers for this unit regarding the unit making screeching noises during spin cycle. Due to replacing the gearcase at the last service call and the noise stopped, Leon recommended replacing it and the drive block and advised that the previous file number (7728033606) would be used. I removed and replaced the gearcase and retested and the unit made the same noise, but louder this time. I contacted techline again and spoke to Chris and advised of the history and most recent conversation with tech Leon and his recommendations. Chris recommended replacing
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ Arrive on site for fridge leaking. I inspected the unit and work area. I found ice build up at the bottom of the freezer. I gained access to the evap drain and found like clogged. I removed all the ice and cleared the evap drain pan. I gained access to the drain tube in the back of the unit and steamed it clear. The evap tray is now draining properly. No water leaks detected. Job complete.
Near Austin, TX 78725
Luis
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for no cool. Diagnosed a defective compressor,replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Arrived to replace control board and evap cover from previous diagnosis. Replaced evap cover and control board. Tested unit, unit works good. No leaks detected. Verified control board was proper software version 700 or greater based on service pointer W11033419D. Job complete."
Near Austin, TX 78727
David Z
Job Details: 09/14/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to follow up on range that customer said was having fluctuations of close to 100 degrees. Called whirlpool and talked to Bruce SR7728790700. Asked Bruce what the normal range of temps is during a cycle, and they said there is no benchmark for temp swings, but to calibrate based on 3 post preheat settings. Readings were as followed 301. 377. 325. 380. 336. 381. Averaged out to 350 exactly which is in spec. No errors or bad parts found. Had customers husband and wife present during process and I advised them on what the process was and what the readings are. All is working as designed. Call complete."
Near Kyle, TX 78640
Richard
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite for the washer leaking water . Ran diagnostics and found that the hot water valve was not shutting off all the way causing water to leak into the basket. Replaced water valve assembly and washer tested good and no leaks detected complete.
Near Lockhart, TX 78644
Richard
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for the refrigerator ice maker not dispensing ice. During testing found that the ice maker is leaking water into the the ice container causing it to freeze up and not allowing ice to dispense. Auger motor and ice container tested good. Will need ice maker. Ordering parts and office to schedule ; ordrng 1 W11099789 (icemaker)
Near Kyle, TX 78640
Robert
Job Details: 09/14/2020
FREEZER WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of not cooling. Found compressor cycle off immediately after starting. Replaced start and test compressor remains running properly. No leaks detected at time of service.
Near Round Rock, TX 78681
David Z
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived on site to diagnose dishwasher not washing dishes. Ran diagnostics and found errors F4E3 Heater circuit failure , F7E1 wash motor not running. Found the motor was not coming on at all during cycles. Recommended repair is a new sump, motor is plugged in and getting voltage. Provided estimate of Parts $201.15, $209.99 Labor + tax. Customer approved. Ordering sump. Office to reschedule when we have shipping date available on sump. Call complete.; ordrng 1 W11460945 (SUMP AND MOTOR )"
Near Manor, TX 78653
Matthew
Job Details: 09/14/2020
REFRIGERATOR MAYTAG PSD262LHEZ "Arrived onsite to replace ice maker. Replaced ice maker, tested unit and unit functioning properly. Forced harvest, and watched water fill tray. Job complete."
Near Cedar Park, TX 78613
James
Job Details: 09/14/2020
WASHER MAYTAG MVWX655DW Arrived on site and tested operation. Found unit not draining and drain pump just humming when unit plugged in. Removed water and accessed drain pump. Found motor of pump locked up. Installed new pump and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator water filter. Upon further inspection, I found the filter was jammed and would not come down after opening the filter cover. This is the first time the filter has had to be replaced. I found the filter head was not seated correctly and causing the filter to be jammed. I corrected the filter head and removed the filter. No water leaks observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite for damaged oven door gasket. Upon inspection I found the gasket burnt with a hole in it. I replaced the gasket and the oven is working as designed at this time. Job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 09/14/2020
WASHER MAYTAG MVWB865GC0 Arrived on site for broken agitator . Found agitator defective as well as cap . Ordering agitator and cap . No water leaks detected at time of service. Call to set return; ordrng 1 W10863011 (dispenser) and 1 W11161960 (agitator)
Near Cedar Park, TX 78613
Kayman
Job Details: 09/14/2020
WASHER MAYTAG MVWB835DW1 Arrived onsite for washer leaking water from the unit. Upon inspection I found the inlet valve in the unit leaking water over the connector located under the valve and spreading. I removed the valve and replaced with new. unit is working as designed and no leaks detected during the time of service. Job complete.
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for unresponsive UI . UI is not responding at all to most commands . Checked Harness connections . Found where puddles of water had dried . Also found same under blower housing . Found air flow restriction, causing moisture to build up behind UI control . Ordering console and will replace control same time . Recommended to customer to have vents cleaned before repair . Call to set return ; ordrng 1 W11124268 (console)"