Arrived onsite and installed new icemaker. Unit is now operating properly. Advised customer on repair.

"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced drain pump, unit tested good.

"Arrived on site and replaced heating element diagnosed on previous visit. Dryer is now operating normally took one picture of it heating properly. Also found airflow is restricted on airflow meter and advised customer not to use dryer until vent to the exterior of the home has been cleared/cleaned by a service, job complete"

"On site or dryer not drying clothes. Confirmed complaint. Found thermistor out of spec. Ran vent tester, results came back poor for all dryers. Also, found water coming out of vent hose causing poor ventilation and build up of lint inside of ducting in wall. Found dryer didnt have any feet on unit. Customer stated that the unit didnt have feet on it when purchased. Since the unit has no feet causing unit to sit on the ground, and the vent hose leaking water when raining, this caused bottom frame of unit to rust.

Arrived on site and inspected washer squealing noises. Lifted the unit and found the cam was rubbing on the shield via the cam and actuator. R&R both and unit tested as designed.

"Arrived on site to test unit sparking, tested unit found shorted high voltage, needing to replace, capacitor,magnetron,and diode.

"Arrived on site to replace failed parts, after replacing parts, unit tested good."

"Arrived on site for surface light out . Found old bulb burned out and socket blackened . Replaced socket and bulb light , light still out . Found control relay out . Ordering control. Call to set return ; O-emld tckt"

"Arrived on site to replace failed valve and pump, I also cleaned condenser coil, after replacing parts, unit tested good."

Arrived onsite to install previously diagnosed parts. I installed the heater and motor assembly. I verified resistance of the vent wax motor and placed the unit in diagnostics. I found the unit is now running as designed with no leaks detected during time of service. Job complete.

Arrived on site for refrigerator needing previously diagnosed door gasket. Upon arrival I installed needed part and formed in to cavit of unit. Found door seal functioning as designed with no damage. Call complete

"Arrived on site to replace gearcase and splutch, upon arrival I gained access to the inner tub and attempted to remove the washplate, I found that the plate was seized to the gearcase, I broke off the washplate in an attempt to remove the gearcase, I was able to get to the hub but found that the hub was also seized, the unit will require a full rebuild and two man job, I am ordering authorization, the tub, basket, filter, screw, retainer and cap and screws to the hub, and returning with all parts, will need autho for the basket, tub, filter, screw, retainer, hub, washplate, cap, all screws, splutch, gearcase and belt. Office to reschedule two man if authorization is approved and when parts arrive.; ordrng 1 W11219115 (Tub outer) and 1 W10752719 (Basket assembly) and 1 W11050804 (Cap) and 1 W11385424 (Retainer) and 1 WPW10215093 (Filter) and 1 WP8533928 (Screw) and 4 WP8533953 (Screw)s"

Arrived onsite for top and freezer lights not working and unit experiencing a power failure. Looked at the unit and saw that the lights were not working. Replaced the freezer light and it did not fix the issue. Ordered controls to help also remedy the power failure issue. Needs authorization before returning. Office to reschedule ; ordrng 1 W10624574 (cntrl-elec) and 1 W10788814 (cntrl-elec) and 1 W10811365 (cntrl-elec)

Arrived onsite to install previously designed part. Installed new evap fan motor and tested unit. Unit is operating as designed. Job complete

"Arrived on site for fridge no cool. We inspected the unit and work area. We gained access to the evaporator and found only the cap tub was frosted over. We gained access to the compressor and found it on and receiving 120vac. We did an amp draw on the compressor and found it pulling .8 amps. We called techline and spoke to Austin, we advised Austin of our findings and received sr# 7731860684. The office to reschedule when we have an eta on the sealed system parts.; ordrng 1 W10507884 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 WP2188823 (Evaporator) and 1 Sealedsystem (Sealed system) and 1 Garagefridge1stam (Garage fridge 1st am)"

Arrived onsite for unit leaking at times when washing. Looked at the bellow and found that it had a lot of tears on the inside of it. Ordered new bellow. Office to reschedule. ; ordrng 1 W11314648 (bellow)

"Arrived on site for no cool. Removed evaporator cover found uv dye at foam insulation at liner wall to heat exchanger

Arrived onsite for unit still leaking. Unit was running when arrived and unit was already leaking from the back to the front along the floor. Pulled the unit out and saw that the drain hose was damaged and sprung a small leak. Replaced the drain hose that the customer had on hand. Tested the unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site for customer complaint of unit trying to light on its own when plugged in, found failed switch harness, I replaced harness, unit tested good."

Arrived on site for microwave showing g weird lines when activated on ui. Upon arrival confirmed complaint and found ui display failing. Replaced ui display and reassembled and tested unit. Found display issue no longer present. Ui functioning as designed. Call complete

Arrived onsite to replace previously diagnosed parts. Before repair checked for error codes and found none. Ran auto test and no noise was apparent. Replaced actuator and control and calibrated. During calibration noise was apparent. Unit needed gearcase replacement. Also noticed cam was grinding down. Replaced gearcase and cam. Reassembled unit and calibrated. No noise. Ran test and no noise. Job complete

"Arrived on site , replaced control . Ran calibration and diagnostics wash tests. All checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite for oven not being leveled. Leveled and tested. Job Completed.

"Arrived on site for customer complaint of middle burner being to high of a flame, found wrong orifices, I changed orifices, unit tested good."

"Arrived on site to test unit for unit leaning forward when door open,tested unit found brackets holding unit slipped off, rescued brackets , tested unit, unit working properly, no leaks detected job complete"

"Arrived on site to test unit for loud noises coming from range and running hot, tested unit found blowers left and right making rattling noise, need blowers to fix issue, advised customer to remove bottom trim piece from range before next visit, office to reschedule.; ordrng 2 WPW10245511 (Blower)s"

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit display blank and control panel non-responsive. I checked the breaker and found it to be a GFCI breaker and it is tripped. I turned the owner back on to the unit and placed it in diagnostics and checked error codes. Found no error codes and continued with testing the components. Unit is operating as designed. I tested the unit in Bake mode at 350 degrees and the unit continues to operate as designed. I recommended that the customer have the breaker checked and replaced. Recommended that the customer connect the unit to WiFi. Job completed."

Arrived on call to replace previous diagnosed parts. After installation test operation.

"Arrived on site. Ran diagnostics thermistors passed,ran fan test passed,checked door operation and seals good. Tested water and ice dispenser all passed. Customer informed tech of rust on doors informed customer that rust on doors is not covered."

"Arrived on site to replace parts to fix the ice dispenser, I replaced bracket, and while doing so the ice door broke, ordering ice door. ; ordrng 1 WP2180353 (Ice door)"

"Arrived on site to follow up on icemaker that was still not making ice. Customer said it harvested one time and hasnt made ice since. I ran the icemaker and found I can jump it to cycle, but it wont call for water on its Own. Tested valve by jumping and found valve is not filling very quickly. Unit seems to have bad seals on the filter head causing improper flow, even with bypass. Advised we need icemaker and reservoir to resolve. Office to schedule when we can get an icemaker. ; ordrng 1 W10882923 (Icemaker)"

"Arrived onsite for unit not getting as hot or getting hot fast enough. Ran the unit through testing and checking temperature. Unit got to 350 but checked internal sensor and it kept reading 318 degrees. Upon further inspection, found that the control and the temperature sensor needs to be replaced. ; ordrng 1 W10833885 (sensor)"

"Arrived on site and found control panel is unresponsive. Accessed control board and found power to it is correct and green light is blinking new control panel and after connecting it display is showing F6E3. Techsheet describes this as UI not communicating, Control Board may still be operating properly.

"Arrived on site and found washer has been moved to the outside carport there is no water or electric connections available. Replaced Gearcase, actuator, cam kit recommended by tech line on previous visit, job complete could not test Washer without connections."

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I tested the unit on a normal wash cycle and the unit is getting water. I found the motor not coming on. I pushed on the motor connection and the motor came on. When the unit paused and the motor was to come on again, it failed. I pushed on the motor housing and the motor came on. I tested ohms to the motor and got 530ohms and the motor was very hot. I removed and replaced the motor and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dishwasher with issues with the dispenser and or drain pump, I gained access to the unit and put it into service diagnostics and found fault code f9e2 for draining issues, I gained access to the drain pump and replaced it, the unit is now operating properly as designed with no leaks observed. Job complete."

"Arrived onsite to replace previously diagnosed parts. Customer?s complaint on no power to unit was due to breaker being tripped. Flipped breaker and power was restored. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged with nitrogen and could not find a leak. Recovered nitrogen. Pulled vacuum and charged 5.2 oz of refrigerant. Equalized at 55-60psi. Ran unit and recorded 2 psi on low and 140 psi on high. Frost pattern developing. Unit seems to be functioning properly. Job complete"

"Arrived on site , replaced UI encoder control and console UI . Ran diagnostics and calibration. All checked normal. Job complete."

Arrived onsite and was able to determine that drain pump short had corrupted original control and replacement control. Advised customer that drain pump and control would be needed to repair. All else checks good. ; ordrng 1 W11543997 (Control)

Arrived onsite for oven overcooking food. calibrated oven to customers preference. Unit is otherwise operating as designed. Advised customer on repair.

"Arrived onsite for unit not starting when the start is pushed. Checked for voltage and unit is getting 240v. Upon further inspection, found that the start button was stuck. Was able to unstick the start button and tested the unit a few times and unit was turning on with no issues. No issues at this time. Job complete"

Arrived onsite for freezer not sealing correctly. Upon arrival I found evidence of air infiltration in the interior ceiling and on items in the unit as well as frost on the evaporator cover. I found the top of the door is warped and likely causing the ice/frost build up. I am ordering a door and control box due to the current one being covered in ice. Advised customer on 6-8 week timeframe for door. Office to R/S due to part availability. ; ordrng 1 W10746789 (Door) and 1 W11178521 (Badge) and 1 W11496886 (Control box) and 1 WPW10384183 (Thermistor) and 1 WPW10383615 (Evap thermistor)

"Arrived on site to install previous diagnosed part. Gained access to TOD, removed failed TOD and installed new. Inspected unit and found junction box burnt. Removed junction box cover and found L1 wire nut burnt and damaged L2 wire nut. Found unit still getting voltage but wire nut need to be corrected to prevent possible failure. Had to leave sit to get 4 gage wire nuts. Are back on site and retired junction box. Powered unit on and tested for heat, found unit heating. Reinstalled unit and tested operation. Found working as designed. All tested good."

"Arrived on site to test unit for shattered inter glass range door,replaced door assembly, tested unit, unit now working as designed,job complete"

"Arrived on site to replace previously diagnosed element. Replaced element, tested unit, unit is now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for door seal issue. Found gasket not installed properly. Secured gasket correctly and leveled unit. Unit working as designed, no leaks detected, job complete."

Arrived onsite for dishwasher not having water. Found unit wiring harness was damaged and valve replaced valve but will still require harness and control jic. ordering harness.; ordrng 1 W11227948 (Wiring harness)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the UI panel and ribbon cable and found the unit came on. The unit was stuck in a heavy duty wash cycle but nothing was running and none of the selections on the user interface would do anything. Attempted to power cycle the unit twice to see if I can get the unit to clear and both times they came back to that heavy duty wash cycle and nothing running. No selections could be made on the user interface. Ordering main control, interconnect board, another user interface panel and a Wash motor for repair. Office will need authorization for the repair as well as contact the customer about a return date if authorization is given.; ordrng 1 WP8531873 (INTERCONNECT board) and 1 WPW10084141 (cntrl-elec) and 1 WPW10780877 (pump&motor) and 1 Wp8573046 (overlay)"

"Arrived on site to replace previously diagnosed stops, upon arrival I gained access to the unit and replaced the stops, the unit is now operating properly as designed. Job complete."

Arrived onsite for microwave no display. Upon arrival found unit operating as designed. Heating and display unit bottom light is dead.

"Arrived on site to replace previously diagnose parts, I gained access and replaced the control and console, the unit still was not functioning properly, so I checked power and polarity at the wall, I found it to be good. I gained access to the terminal block and found that the neutral line was burned, I used wire strippers and fixed the neutral line now the unit has power and is functioning properly as designed. Job complete."

"Arrived on site and inspected washer and found standing water in tub. Attempted to run drain pump in diagnostic cycle and it is getting power but motor is not turning. Disconnected drain pump and did not see any debris blocking impeller. A new drain pump will be needed to correct issue ordrng 1 W10876600 (Drain pump)"

"On site for range front right burner not working. Customer stated that the entire unit wasnt powering on. She then flipped the breaker and the unit started functioning again except that one burner. On arrival, found all switches, burners, and dual burners operating as designed. No stored error codes. Unit functioning as designed. Call complete"

"Arrived on site and replaced Gearcase, actuator, cam kit, shield. After replacement ran a diagnostic cycle to confirm operation, job complete"

"I arrived on site to diagnose a wall oven that is causing the panel In front of the unit to come up from the floor due to hot air from the vent during a self clean, I gained access to the unit and put the unit into service diagnostics and found all components are operating properly as designed, the unit needs to be connected to wifi and I informed the customer of this and provided the phone number for the WiFi support team. I called and spoke with safety and spoke with Steve to notate that the problem is that whatever adhesive holding down the panels on the floor is part of the issue due to what the manual relays for heat retention of a maximum of 194? F and that the builder would need to address this issue Sr#7731823322. I informed the customer of this and that they would need to reach out to the builder and provide them with the information gathered today. Job complete."

"Arrived on site to test unit for not heating properly, tested unit found oven temp set to Celsius and door hinge was out of place causing unit to leak heat, change unit temperature to Fahrenheit, fixed door hinge into place, tested unit to 350, unit working as designed

"Arrived on site to test unit for not heating. Found loose connection on TOD fuse. Secured connection and tested unit. Unit tested good, job complete. Found outlet for unit blocking unit from being pushed all the way back. Advised customer to contact builder to correct issue."

Arrived on call to replace previous diagnosed parts. After replacing parts discovered no mounting brackets making to difficult to close door properly. Will need brackets to complete and authorization. ; ordrng 1 WP8269145 (Brackets)

"Arrived on site for customer complaint of unit melting dishes, found broken float assembly, OWI and control not reading properly, ordering float assembly, OWI, and control. ; ordrng 1 W10285180 (Control) and 1 8193506 (Float assembly) and 1 WPW10077871 (Float)"

Arrived on site for dryer needing new vent hose connectors installed. Upon arrival cust9mer already had needed parts on hand. I slid the vent hose into place and clamped it down secure.

Arrived onsite to install previously diagnosed parts. I installed the inlet valve and fill line. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete.

"Arrived on site to inspect unit for not drying dishes, upon inspection found the unit did work to specs, customer will need to use rinse aid and use unit to burn off enamel on element. No problems found. Complete"

"Arrived on site to test unit for element not working , tested unit found front right element not working, replaced element and infinite switch, tested unit, unit now working as designed, job complete"

"On site for ice machine turning completely off, then turning on when hitting the top of unit. On arrival, found water standing in the bottom of unit. After closing the door, the external drain pump turned on and unit powered on. Found relay on external drain pump getting stuck causing unit to power off. Replaced external drain pump. Unit now stays powered on and is functioning as designed. Call complete."

"Arrived on site for Noisy when it drains and spins. Placed in diagnostics and got F3E2. Found pressure hose kinked inside washer cavity. Repositioned pressure hose to ensure the kink was removed. Pressure hose still had slight bend, but will eventually regain normal shape with new location. Ran through auto diagnostics and washer filled agitated and spun then drained. No abnormal noises while auto diagnostics ran and completed. No leaks detected. Job completed."

"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit has not been making ice for the last several weeks and they don?t hear the unit cycling. Ran the unit through diagnostics and checked the ice bucket sensor and ice maker harvest. Found the ice bucket sensor working properly. However, found during the harvest test that the motor would not turn. Disassembled icemaker assembly and checked for any loose connections. Found all connections good. Went to replace icemaker and then checked the harness at the bottom of the door. Found two broken wires at the door hinge.I advise the customer that we could potentially try to fix the wire issue but that we could not warranty the repair due to likelihood that the wires would split again. I advised the other option was to order the door.

"On site for dryer not heating. Confirmed complaint. Found power cord loose at terminal block and red & black wires switched. Also, found cut off and operating thermostat had no continuity. Installed power cord properly to terminal block and replaced cut off & operating thermostat. Unit now heating and functioning as designed. Call complete."

Arrived back on site to install previously ordered heater and terminal nuts. Tighten them and unit tested as designed. Job complete

Arrived on site and inspected Whirlpool Cabrio washer with UP and loud noise issues. Confirmed the complaint and found the basket and tub were leaning into the unit. I free spun the basket and confirmed the bearing is defective causing the loud rumbling. Ordering the basket with bearing assembly and also the inner tub. Unit will also require the shocks. ; ordrng 1 W10381078 (Shaft assembly Tub and Bearing) and 1 W10549509 (Basket) and 1 W10440786 (SUSPENSION set of 4) and 1 W10820039 (TUB HUB) and 1 WPW10419333 (STATOR) and 1 W10178988 (RPS ASSEMBLY) and 1 280146 (ROTOR)

"Arrived back on site with the correct parts for the model number. Removed and replaced the gear case, control, cam, actuator, wash plate and motor. Reassembled and unit tested as designed to customers satisfaction. Job complete"

"Arrived on site for a dishwasher that has no power. Inspected unit and work area. Checked voltage at the main control and did not find any voltage. Checked voltage going to the fuse and found proper voltage. Found voltage coming from the fuse was nonexistent. Spoke to SW and checked all my loads including the heating element, wash motor, drain pump, fill valve, and vent wax motor. All checked good. Replaced fuse and tested the unit several times. The unit is working as designed. Call complete."

Arrived on site for otr microwave making loud noise when vent fan activated. Upon arrival confirmed complaint. After further inspection found fan blade broken in housing. Replaced fan blade/motor and reassembled and tested unit. Found unit functioning as designed with no odd noises. Call complete

Arrived on site for microwave have flames inside unit when cooking. Inspected unit and work area. Found flames from food buildup. Powered unit off and shown customer how to lower bake element to clean. Removed food buildup and powered unit back on. Tested microwave operation. All tested good.

Arrived on site and found customer is experiencing clothing not drying. And disassembled dryer and reset all connections and took pictures of dryer heating properly. Airflow is showing restricted and recommended that a service be contacted to clean vent to the exterior of the home. Job complete

Arrived onsite for unit not cooling. Looked at the unit and found that in the freezer that there is no even frost pattern. Found some refrigerant leak near the compressor. Ordered parts again. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W10575980 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)

Arrived on site for THE UNIT IS TAKING TOO LONG TO WASH AND LEAVE SOAP IN THE CLOTHES and leaving soap residue. Customer inspected us of that. We gained access to the bottom of unit and check the rotor and the slide and found the teeth with some damage. No oil present. We checked the pressures sensor port a the the bottom of the drum and found it clear. We then put unit into diagnostics mode and found a F3e2 inlet water temperature fault. We gained access to the water inlet valve were the thermistor is and tested resistance and for 6.17= 160 degrees and it was about 71 degrees in the room. We Called techline and spoke to rich I received sr# 7731853324 techline recommended replacing the rotor and slide along with water inlet valve.

"Arrived on site to inspect unit for not allowing selection, upon inspection found the unit always draining, checked drain hose and pump, no issues found. Replaced control and tested. No problems found. Complete Sr# 7731761891"

"Arrived on site to inspect unit for not draining and causing a leak underneath the unit. Upon inspection found a leak around drain pump and hose. Replaced drain hose and unit still leaked around motor, ordering drain pump, hose and motor. Office to reschedule ; ordrng 1 W11462456 (DRAIN PUMP) and 1 W11036159 (Hose) and 1 W11460946 (Motor)"

"Arrived on site to inspect unit for not washing, upon inspection found the unit was always draining, checked pump and drain hose and found no issues. Replaced control and tested unit. Complete"

Arrived onsite for unit leaking. Tested the unit allowed the unit till runs regular cycle and fill with water. Unit did not leak from any area of the unit. Asked customer about washing habit and said they wash everything in normal wash. Let them know that when they wash to be careful with there pleads to and pick the correct settings for the unit when washing and if the loads are too big or not using the correct options when washing could cause some water to come out the top of the wash tub because of how fast the tub spins in different modes. No leaks at this time. Job complete

"Arrived on site to test unit for F2E1(stuck button). Cycled power, and issue still present. Confirmed console is receiving proper voltage(14vdc). Will need to install new console to repair unit.

Arrived on site for valve still leaking after washer is in standby . Replaced valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site to follow up on sealed system issue with refrigerator. First installed evap motor and compressor. Unit was not running fans during diagnostic mode at all. Retested unit with new evap fan and control and found those working. Unit still had an incomplete frost pattern. Evacuated system. Found pressures were decent. Replaced compressor and dryer and vacuumed unit. Tested and found good vacuum and holding. Charged unit to 4.5oz and verified frost pattern forming. Unit now working as designed. Call complete.

"Arrived on site for loud noise and not dispensing ice. Loud noise from diffuser,tested ice dispenser no ice motor not energized,found broken wires at hinge harness diagnosed unit will need a new freezer door and diffuser ; ordrng 1 W11164593 (Diffuser) and 1 LW10691266 (Freezer door), states that autho needed"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. I found the not water dispensing into the reservoir. I advanced through testing and found the reservoir drain pump not functioning either.I removed and replaced the valve and retested and unit is making ice. I am ordering the reservoir drain pump and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 W11542868 (Resercoir drain pump)"

"Arrived on site to install previously diagnosed parts. Installed new yoke and new motor. Tested unit, unit tested good, no leaks detected. Job complete"

"Arrived on site and inspected oven and found temperature is 20 degrees overall. Showed customer how to use calibration function to adjust temperature. Display is going out and door hinges are weak.

Arrived onsite and found unit cooling perfectly while onsite. Advised customer that ice container damaged and would need to be replaced for proper ice dispensing. All else checks good. Returning with controls in event of repeatable control issue causing intermittent cooling loss. ; ordrng 1 WPW10558423 (Ice container)

Arrived onsite and replaced damaged control panel. Tested unit and advised customer on findings. All checks good. Unit is operating as designed. Advised customer on repair. Advised customer on best use and care practices.

Arrived onsite and found burner heads warped from regular use. Ordering burners and caps and griddle to repair. ; ordrng 1 4396096RB (Griddle) and 1 W11367107 (Burner head kit) and 1 W11455147 (Burner cap kit)

Arrived on site for Not Dispensing Ice or Water - Refrigerator. Tested water dispenser and I could hear the valve actuating but no water coming out. Removed filter and tried calling for water without filter and still no water dispensed. Removed filter head and installed new filter head. Still no water coming through dispenser. Gained access to valve and found valve connector not seating properly into valve connector. Removed valve and installed new valve. Tested and still no water coming from dispenser. Called Whirlpool tech line and spoke to Adrian. Adrian had me disconnect the water line underneath the freezer door to test and no water came out when dispenser pressed. Disconnected water line at filter head and water sprayed out. Adrian then had me remove the evap cover to check reservoir. Reservoir was heavy and felt frozen. Disconnected water line from reservoir and tested water and water came out. Restriction in reservoir. Adrian also had me check the gaskets on the styrofoam cover. They all looked good and were sealing properly. Ordering a new reservoir W11204869 to return and complete the repair. Will return with styrofoam gaskets to compare and inspect if the styrofoam has all the correct gasket seals. Ordering 3 gaskets W10684392 but may not be needed. Make sure to leave a leave behind pamphlet on return visit. SR 7731844042W10684392 x 3; ordrng 3 W10684392 (Gasket)s and 1 W11204869 (Reservoir)

Arrived onsite and repaired dishwasher dispenser door had jammed and would not open. Repaired door operation. Unit is now operating properly.

"Arrived on site to insect dishwasher not drying the dishes. Upon further inspection, I found the unit with no rinse aid in the dispenser. Customer advised they have a water softener system. I placed the unit in diagnostics showing no error codes. Using my multimeter, I placed it at the black wire on the harness and tested amp draw to the components. During the wash and drying cycles, the element was showing 7-9amps which is within range. I contacted techline and spoke to Bruce and advised of the complaint and my findings and recommendations to the customer. Bruce recommended that the customer use 2 tablespoons of liquid detergent and use rinse aid and preferred settings. Provided SR#7731845831. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the dispenser motor and found nothing happens when pressing the ice paddle. I tested the door switch and it is within ohms range. I tested voltage at the dispenser motor and found no voltage. Tested at the hv control and got same results. I tested voltage at the door switch and got no voltage as well. I am ordering the door switch and hv control and and scheduled return service. No water leaks observed during service.; ordrng 1 W11212392 (Hv control) and 1 W11457217 (Switch)"

Arrived on site for venthood not operating. Inspected unit and work area. Found filters not in place. Tested venthood operation and found fan and lights working. Performed suction test and found paper sticking until fan is turned off. Reinstalled filters and tested operation. Found unit working as designed. Spoke with builder on test and CFMs.

"Arrived on site for a dishwasher that was not washing the dishes well. Upon arrival the customer stated that the unit was still leaving grime and food on their dishes, even after several back to back washes. I put the unit into diagnostics mode and found stored error codes F5E1 for door stuck open. I then ran a test cycle while monitoring amp draw to the heater. I found the unit ran through as designed. However, the wash motor sounded like it was running weak. Due to this I installed a new sump and motor. I then ran a diagnostics cycle again and the unit was running as designed. No leaks observed at the time of service. Call complete."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit makes a squeaking noise during spin cycle and in agitate. I placed the unit in diagnostics showing error code F8E3. Cleared the code and continued with testing. I advanced the testing to the spin cycle and in the beginning it made a squeaking noise and stopped. When I moved the unit to pull it out, the unit made the same squeaking noise and the customer identified the noise as what theyve been hearing. I shook the cabinet and the noise got more frequent and louder. I pulled the unit out further to get behind it and found the brace that connects the unit to the pedestal below was loose. I tightened all the screws on the brace and the back panel of the unit and leveled and tightened the leveling feet and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit not heating, found hi limit thermostat failed due to blower fan not running. I replaced thermostat and blower fan motor, unit tested good."

Arrived onsite for washer shaking badly and moving the machine around in the laundry room. Upon inspection I found no error codes stored. I called techline to report the situation. As I waited I inspected the drive system and suspension. I did not see any indications of failed suspension. I did not see any obvious signs of a failed gear case. Techlines SR#7731838281 they recommended replacing the basket and gear case assembly. I am ordering the drive system and basket. Office to R/S due to part availability. ; ordrng 1 W10528947 (Hub) and 1 W11454738 (Gear case) and 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 W11222082 (Motor) and 1 W11436991 (Basket)