Service History 1004

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS3

Near Dripping Springs, Texas 78620

Tyler L

Job Details: 04/29/2022

"Arrived on site for complaints of door not opening correctly. Found pin for hinge on left side has broken off. The hinge has nothing to lock into so it is sliding all over. Will need new tub assembly to complete repair. Collected service fee, office to reschedule.; ordrng 1 WPW10681510 (Tub assembly)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Dripping Springs, Texas 78620

Tyler L

Job Details: 04/29/2022

Arrived on site for complaints of not agitating. Found unit is Maytag with different MS numbers. Found cam partially hanging off and very loose. Found oil in the geargase. Prescreened parts have different part numbers so I am ordering correct parts. Will need geargase and cam to complete repair. Office to reschedule.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W10919191 (Wash plate)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Austin, Texas 78737

Tyler L

Job Details: 04/29/2022

"Arrived on site for complaints of drum being stained. Found that customer had washed some red area rugs, with the rubber sticky pads attached to the bottom. Those rubber pieces melted during dry cycle and stained the front and rear bulkheads, and the front panel.

We serviced a

WHIRLPOOL WASHER

Model WFW9250WW00

Near Buda, Texas 78610

Tyler L

Job Details: 04/29/2022

"Arrived on site for complaints of loud noise during spin. Found F9E1 long drain, F9E2 pump system error, F0E1 over suds, and LF long fill error codes. Ran cycle and found knocking noise. Found about a half inch of separation from tub to basket. Inspected pulley and turned it manually and a grinding and knocking noise happened. Advised customer that a new bearing will be needed, a second technician, and a 2 hour job.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Buda, Texas 78610

Tyler L

Job Details: 04/29/2022

"Arrived on site for complaints of popping noise. Customer stated that it old pop constantly during agitate. Tested door lock and found it good. Inspected geargase and cam. Found everything correctly in place and found no oil in Gearcase. Ran test cycle and unit passed with all normal sounds. Asked customer for some towels and ran a normal cycle with 3 towels. All normal operations. Advised customer to monitor. No water leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Mustang Ridge, Texas 78610

Tyler L

Job Details: 04/29/2022

"Arrived on site for complaints of soap pod not dissolving. Found 4-3 sump error code. Ran unit in test cycle and all components passed except wash. Installed new sump and motor assembly. Tested unit and is now washing correctly. Ran normal cycle as well and all normal operations. No water leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Buda, Texas 78610

Tyler L

Job Details: 04/29/2022

"Arrived on site for complaints of error code.Found F8E1 no water detected error code. Ran manual component activation and found no water coming in from the cold valve. Inspected valve and found dirt inside. No water leaks detected, job complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Buda, Texas 78610

Tyler L

Job Details: 04/29/2022

"Arrived on site for complaints of not filling. Upon arrival found standing water in the tub. Unit would not drain, but drain pump is humming. Used shop vac to remove all water and inspected drain pump. Did not find anything blocking inside pump or hoses. Found that customer has drain line hooked up to a hose to allow water to drain out into the yard. Found the hose with a bad kink. Straightened out hose and water drained easily. Ran tests and unit is filling properly as well. All checks normal. No water leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/29/2022

Arrived on site to test unit for ice forming in FC and RC damper area. Found FC door gasket not sealing properly. Formed gasket with heat gun. Unit now working as designed. Advised customer on loading to prevent air flow restrictions. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model KFDC558JSS01

Near Canyon Lake, Texas 78132

Andrew

Job Details: 04/29/2022

"Arrived on site to test unit for left front burner not igniting properly. Found burner heads were on wrong burners. Moved burner caps around, unit is now igniting. Customer stated unit should still be under warranty but unable to find proper documentation. Recommended calling whirlpool to have documentation and warranty issue straightened. Recommend replacing burner caps(W11344538) and burner(W11344539). Would like to return with manifold(W11381267) and spark igniter(W11573760).

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/29/2022

"Arrived on site to replace inner glass from previous diagnosis. Replaced glass, tested unit, unit now working as designed. Noticed unit not connected to WiFi. Advised customer to download whirlpool app and get unit connected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Round Rock, Texas 78665

Vincent

Job Details: 04/29/2022

"Arrived on site to inspect oven, inspected unit and work area. Unit had power but was not heating. Pulled unit out and inspected wiring and tested voltage at wall plug L1 120v L2 68v. Plug will have to be properly wired for further inspection."

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18PNZB2

Near Austin, Texas 78746

Luis

Job Details: 04/28/2022

"Arrived on site for no ice. Ran diagnostics found water leaking from drain cap to water pan,unit passed all other diagnostic test,replaced defective drain cap. ; used 1 W11023835 (Cap drain) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Kyle, Texas 78640

Brandon

Job Details: 04/28/2022

"Arrived on site to replace control ordered by previous tech, after replacing, I was still getting F7E1 error code. I found failed actuator, ordering actuator as well as lower wiring harness, also bringing a motor. ; ordrng 1 W11590868 (Lower harness) and 1 W11481722 (Actuator) and 1 W11026785 (Motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Niederwald, Texas 78640

Andrey

Job Details: 04/28/2022

"Arrived on site to test unit upper rack issues, tested unit found wheels broken off from adjusters, and missing track stops, ordering necessary parts, office to reschedule ; ordrng 2 WPW10508950 (Stops)s and 1 W10712395 (Adjuster kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Kyle, Texas 78640

Andrey

Job Details: 04/28/2022

"Arrived on site to replace previously diagnosed RC left door, replaced door, customer also wanted to replace filter replaced,called tech line to ensure we are not missing anything since the unit has a full bucket of ice and it is functioning no recommendations can be made Sr#7733305103, unit is running as designed job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near New Braunfels, Texas 78130

Andrew

Job Details: 04/28/2022

"Arrived on site to test unit for cooktop elements not working properly. Verified proper voltage. Replaced all four cooktop elements, tested unit, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB1

Near New Braunfels, Texas 78130

Andrew

Job Details: 04/28/2022

Arrived on site to test unit for error code f1e0(internal board failure).

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near New Braunfels, Texas 78130

Andrew

Job Details: 04/28/2022

"Arrived on site to test unit for water constantly dripping in tub. Found cold valve not closing properly. Replaced valve and noticed sediment coming out of water lines. Ran water through water hoses till no sediment was visible. Tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Kyle, Texas 78640

Andrey

Job Details: 04/28/2022

"Arrived on site to replace previously diagnosed control and damper, replaced parts programed control, damper is now opening and closing,

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/28/2022

Arrived on site to test unit for top oven not heating. Upper oven currently working properly. Noticed unit not connected to WiFi. Advised customer to download whirlpool app and connect unit to WiFi for current software update. Gave customer connectivity team phone number in case issues arise with connectivity. Advised customer on operation of unit. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2676FRZ00

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/28/2022

Arrived on site to test unit for not cooling. Previous company has replaced compressor multiple times and told customer compressor is needed again. Found FC temps correct and ideal frost pattern. Found RC evap completely frosted over restricting air flow causing a no cool in RC. Found evap thermistor in wrong location and bad. Defrosted evap and replaced evap harness with motor. Also found center mullion was not contacting catch causing gap and air leak. Adjusted unit and center mullion is now working as designed. Placed shims on bowed drip pan to straighten. No leaks detected. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Canyon Lake, Texas 78133

Andrew

Job Details: 04/28/2022

"Arrived on site to replace all LED modules per service pointer W11606409. Replaced all modules, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Canyon Lake, Texas 78133

Andrew

Job Details: 04/28/2022

"Arrived on site to replace all LED modules per service pointer W11606409. Replaced all modules, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXNS01

Near Canyon Lake, Texas 78133

Andrew

Job Details: 04/28/2022

"Arrived on site to test unit for no ice production. Found side wheel retention pin broke off on one side preventing contact to proper pins. Replaced icemaker, tested unit, unit now working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBL01

Near New Braunfels, Texas 78130

Andrew

Job Details: 04/28/2022

"Arrived on site to test unit for no ice production. Found fill tube frozen over from weeping valve. Replaced valve, tested unit, unit working as designed. Ice maker calling for water and functioning properly at this time. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Kyle, Texas 78640

Andrey

Job Details: 04/28/2022

"Arrived on site to test unit for not advancing in cycle, all components tested good in diagnostics, ran normal wash and unit did not advance, replaced control, put unit on normal wash cycle, unit filled with water and did advance to wash, uni is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Maxwell, Texas 78656

Andrey

Job Details: 04/28/2022

"Arrived on site to test unit for blinking control, tested unit found unit display powering and off non stop, replaced control, tested unit unit now running as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Martindale, Texas 78655

Andrey

Job Details: 04/28/2022

"Arrived on site to test unit for no ice production and ice melting, tested unit and found customer has temps set at lowest setting for both compartments, ice maker would not respond to diagnostics, cycled power to unit and reset ice maker, still unresponsive, ice maker provided was for a wrong engineering digit, ordering correct ice maker, office to reschedule ; ordrng 1 W11284458 (Ice maker)"

We serviced a

GE DISHWASHER

Model GSD2000J01WW

Near Manor, Texas 78653

Matthew

Job Details: 04/28/2022

"Arrived onsite for dishwasher dripping from the front. Upon arrival inspected unit. No signs of worn gasket. Ran unit through cycle, customer stood by and watched, no water was leaking. Found customer does have a water softener and is using pods. Recommended due to softener, use about half the pod. This will keep the unit from over sudsing. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pflugerville, Texas 78660

Wesley

Job Details: 04/28/2022

Arrived onsite and found chute damaged from binding of couplings during a dispense. Bottom coupling cogs sheared off. Ordering coupling and bin and returning with chute. Office to reschedule. ; ordrng 1 WP2220458 (Bottom coupling) and 1 W11347840 (Ice container) and 1 WP542638 (Grease)

We serviced a

KENMORE RANGE

Model 911.9585999

Near Burnet, Texas 78611

Lou

Job Details: 04/28/2022

"Arrived on site to inspect range error codes. Upon further inspection, I found the unit with no power. Once the customer cycled the power, the display showed the time but there were no functions with the keyboard and after approximately 5 mins of no functions, the display began to show F0 error code and beeping. Due to not being able to find a tech sheet for this unit, nor a parts breakdown, I attempted to place the unit in diagnostics and after several attempts, I could not get it to go. I tried one more time and this time the error code went away, the control signaled and I was able to get it to start a bake cycle. The customer advised that the unit will do that and then shut down while baking and show the error code. I reached out to management for assistance in finding information on this unit and we could not find anything. At managements request, I am ordering a PARTS RESEARCH-MAIN CONTROL and office to schedule return service if one can be located. Breaker to the unit left turned off.; ordrng 1 RESEARCH (MAIN CONTROL)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FSMS01

Near Austin, Texas 78746

Luis

Job Details: 04/28/2022

"Arrived on site for no cool. Power to unit,u it not running power cycled refrigerator unit powered on then started shutting on and off,diagnosed a defective main control,u it will need the updated control kit.; ordrng 1 W10823804 (Control)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Pflugerville, Texas 78660

Wesley

Job Details: 04/28/2022

Arrived onsite for mysterious soot or sand found in the drum. Determined cause to be foreign to the dryer. Advised customer on findings and tested dryer. All checks good. Unit is now operating as designed.

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Austin, Texas 78758

Wesley

Job Details: 04/28/2022

"Arrived onsite and found unit noisy blower. Disassembled and found debris caught and obstructing, but fan not damaged. Removed debris. Unit is now operating as designed. All checks good. Advised customer on repair."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Belton, Texas 76513

David Z

Job Details: 04/28/2022

Arrived on site to install new tub and basket assembly to resolve F6 error. On arrival changed out MCI first and tested unit. Found unit functioning properly with new MCU and doesn't need the tub replaced. Unit working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Manor, Texas 78653

Matthew

Job Details: 04/28/2022

Arrived onsite for center burner partially lighting/burning. Upon inspection found debris blocking gas flow. Separated burner head and cleared debris. Reassembled and tested. Center burner now functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bastrop, Texas 78602

Matthew

Job Details: 04/28/2022

Arrived onsite for ice forming at the bottom of the refrigerator compartment. Upon inspection found bowed drain pan. Pan is frozen and not draining properly. Recommended installing shims to prevent pan bowing as well as clearing out drain tube.Instructed customer that two days prior to next appointment have unit defrost. Customer understands. Customer will also be reaching out to KitchenAid due to reoccurring issues with fridge . Office to reschedule

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS1

Near Andice, Texas 78628

Jonathan S

Job Details: 04/28/2022

"Arrived on site for range after oven preheats it will not cycle back on and back left burner flame uneven. Inspected unit and work area. Found burner cap upside down on burner. Tested burner operation and found correct. Performed diagnostics mode and checked fault codes and found none stored. Removed oven drawer and disassembled oven to gain access to bake burner. Tested unit on bake mode and monitored 4 cycle after preheat. Found igniting on first spark. Tested polarity to the unit and found correct. Replaced most common part for failure, module. Removed module and installed new. Assembled unit and tested operation and found working as designed. Spoke with customer on service performed."

We serviced a

KITCHENAID COOKTOP

Model KGCU467VSS00

Near Austin, Texas 78733

Scott

Job Details: 04/28/2022

"Arrived on site to replace left &right front burners . Got top half of burner off . Found screws under to orifice holder rusted . Got 1 out of 4 out without breaking head off. Did fix ignition with new heads , but found unit will need new valves . With condition of other screws on other remain burner heads , more then likely would need all orifice holders .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Buda, Texas 78610

Kevin

Job Details: 04/28/2022

"Arrived on site and inspected refrigerator and found no ice production from icemaker. Ran test 57 and icemaker past, ran test 45 and valve actuator there is no water entering icemaker, waterline is frozen. Disassembled icemaker box added perm gum around heater or to provide more insulation. If this is not a fix issue replacing high-voltage control board may be needed,

We serviced a

GE MICROWAVE

Model PVM1870SM3SS

Near Belton, Texas 76513

Jonathan M

Job Details: 04/28/2022

Arrived on site for a microwave thats not heating. Inspected unit and work area. Confirmed the customers complaint and found the unit not heating up a cup of water. Removed the control panel and checked all door switches. Found the middle door switch stuck in a closed position regardless of whether the door was closed or open. Ordering door switch and latch holder and rescheduled customer to 5/3 per the customers request.; ordrng 1 WB24X830 (Middle door switch) and 1 WB24X830 (Latch holder)

We serviced a

KENMORE WASHER

Model 796.41582.411

Near Austin, Texas 78739

Kevin

Job Details: 04/28/2022

"Arrived on site and inspected washing machine and found one hose connection on tub is disconnected, sent pictures to KB/service management. After reconnecting and adding a zip tie her customer request ran a test cycle and did not see any other leaking.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPSO

Near Austin, Texas 78737

Kevin

Job Details: 04/28/2022

"Arrived on site and found washer water is leaking, adjusters are broken, after replacing all parts dishwasher is no longer leaking and top rack is correct, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Belton, Texas 76513

Jonathan M

Job Details: 04/28/2022

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed customers complaint and checked voltage to the unit. Found proper voltage. Removed the back cover and checked all heating components. Found the element open. Removed the element and found it two of the coils had completely broken causing the failure. Replaced element and tested the unit. The unit is now working as designed. Call complete.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Temple, Texas 76502

Jonathan M

Job Details: 04/28/2022

"Arrived on site for refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit has somewhat started working again but when he had called in, the unit had lost temperature and would not get below 40?F. He advised it in the last 24 hours the unit has dropped another 8?. Checked the unit and found the refrigerator at 32?F in the freezer at -1?F. Check the unit for evidence of any defrost issues and found none. I did advise the customer that because the unit is cooling properly at this time, theres not really a whole lot that I can go off of in terms of failed components. The customer does have this unit in a garage setting and I did go over some pertinent information in regards to ambient temperatures surrounding the unit and potential causes of failures due to the temperatures. As of now, the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Temple, Texas 76502

Jonathan M

Job Details: 04/28/2022

Arrived on site for a dishwasher thats flashing an F2 E2 (HMI communication error) error code. Inspected unit and work area. I called Whirlpool Techline and spoke to Bruce SR# 7733541359. He advised this would not be covered under their manufacturer warranty and to make no repairs at this time. Advised the customer PF the issue and they are going to buy themselves a new unit. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Troy, Texas 76579

Jonathan M

Job Details: 04/28/2022

Arrived on site for a washing machine that wont go past the sensing portion of the cycle. Inspected unit and work area. Attempted to place the unit and diagnostics but did not find any stored error messages. Attempted to run a normal wash cycle and found the unit buzzing to try and spin the basket but nothing moving. Check connections underneath the unit and found all connections were secure. Ordering a capacitor and motor and the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Waco, Texas 76704

Jonathan M

Job Details: 04/28/2022

Arrived on site for a range that is tripping the breaker immediately when the unit is plugged in. Inspected unit and work area. Confirmed the customers complaint and checked the terminal block. Found that terminal block and wire harness good. Started disconnecting my loads off the control and the infinite switches and found the unit did not trip as soon as the bacon broil elements were disconnected from the control. Checked continuity on both bake and broil elements and found them showing continuity. Checked continuity between the bake element and chassis and found continuity. Checked continuity between the broiler element and the chassis and found continuity. Found one of the connectors for the broiler element touching against the back panel causing the issue. Fixed the positioning of the broil element connector and reassemble the unit. Tested the unit and the unit is now working and operating as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Andice, Texas 78628

Jonathan S

Job Details: 04/28/2022

"Arrived on site for refrigerator freezing items in RC, frost buildup in towards front left of FC and measured fill incorrect. Inspected unit and work area. Found FC gasket not sealing on left side of door. Inspected air flow on RC and found possible blockage of air flow. Checked temperature settings and found on recommended settings. Turned RC temperature up 1?, due to only family of 2. Added insulation under FC gasket and adjusted with heat gun. Tested FC door seal and found good. Performed diagnostics mode and tested damper control and thermistor. Calibrated measure fill and tested. Spoke with customer on service performed. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Liberty Hill, Texas 78642

Jonathan S

Job Details: 04/28/2022

Arrived on site for oven outer door damaged. Inspected unit and work area. Found indention at bottom of door (see SD pic). Removed door and disassembled. Installed new outer door and badge. Reinstalled door and tested door operation. All tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Harker Heights, Texas 76548

Tyler

Job Details: 04/28/2022

Arrived on site for refrigerator not cooling/freezing properly. Upon arrival confirmed issue. Found temps in fc over 50. After further testing found amperage to compressor at .04amps. Found refrigerant not pumping through system and evap coil taking over 30 minutes to frost from cap tube entrance to bottom of coil. Called techline and spoke with Andrew sr#7733538352. Was instructed at this time unit had a sealed system failure. And would require new sealed system equipment to complete repairs and informed customer to contact whirlpool if any questions arise. Office to reschedule once availability of parts is known; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap coil) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve) and 1 R600equipment (R600 equipment) and 1 Cnote (Pr to order couplers needed) and 1 Nitrogen (Nitrogen)

We serviced a

GE DISHWASHER

Model DDT595SSJ0SS

Near Harker Heights, Texas 76548

Tyler

Job Details: 04/28/2022

"Arrived on site for dishwasher not heating, drying water. Upon arrival found no errors in diagnostics. Found heater harness had come loose from ACU causing impartial power supply. Upon securing harness I ran multiple diagnostics and 10 minute normal opera heating tests. Found element heating and drying as designed. Call complete"

We serviced a

GE OVEN

Model JBP64B0B1CT

Near Killeen, Texas 76542

Tyler

Job Details: 04/28/2022

Arrived on site for range not heating in oven section. Upon arrival confirmed complaint. After further testing found lower bake element bubbled and hole blown through coil. Also found damaged wiring to element. Repaired wiring and installed new element. Found oven functioning as designed. Call complete

We serviced a

ROPER DRYER

Model RED4516FW0

Near Killeen, Texas 76542

Tyler

Job Details: 04/28/2022

Arrived on site for dryer taking to long to heat. Upon arrival confirmed issue. Found after further testing that unit had a heating element coil with bent fire wall causing it to ground out. Replac3d element and also instructed customer that there was evidence of clog I. Venting of home that would need to be cleared out before dryer was ready for use again. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Dripping Springs, Texas 78620

Brandon

Job Details: 04/28/2022

"Arrived on site to inspect unit for vent fan not working properly, found vent motor would turn on, but after using the stove for a period of time, the control would stop sending power to fan motor, ordering control and fan motor. ; ordrng 1 W11552018 (Control) and 1 Cnote (Office to reschedule)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Dripping Springs, Texas 78620

Brandon

Job Details: 04/28/2022

"Arrived on site to inspect unit for not completing cycles, found error code f7e4 in diagnostic mode. Found failed slider, I replaced slider, unit tested good."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LBRA

Near Marble Falls, Texas 78654

Cliff

Job Details: 04/28/2022

Arrived on site to diagnose a refrigerator that is leaking. Found icemaker motor stripped causing long fill time during icemaker cycle. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL WASHER

Model WFW9400SU01

Near Leander, Texas 78641

Kimo

Job Details: 04/28/2022

Arrived onsite for washer banging around in spin. Upon inspection I found that the basket had broken off the welds on the spider. I attempted to quote customer but found basket was disconnected.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Dripping Springs, Texas 78620

Brandon

Job Details: 04/28/2022

"Arrived on site to inspect unit for lower oven not heating, found failed TOD after customer ran self clean, I replace TOD, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS

Near Leander, Texas 78641

Kimo

Job Details: 04/28/2022

Arrived onsite for dishwasher with a latch issue. Actual issue is door falling open. Upon inspection found right friction pad missing ordering WP8268961 friction pad. Scheduled return date for 05/03/22; ordrng 2 WP8268961 (PAD)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Austin, Texas 78747

Luis

Job Details: 04/28/2022

"Arrived on site for door issues. Found fresh food door not sealing,added washer to hinge reinstalled door checked door operation and seal good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Austin, Texas 78747

Luis

Job Details: 04/28/2022

"Arrived on site for no ice. Ran diagnostics icemaker not running through a cycle,installed a new icemaker,ran diagnostics icemaker passed harvest ran fill test passed. Repair covered by Appliance Express 1 year warranty"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXTS00

Near Killeen, Texas 76549

Tyler

Job Details: 04/28/2022

Arrived on site for fridge needing previously diagnosed sealed system and defrost/stat repairs. Upon arrival recovered 5oz of refrigerant from unit. Installed all required parts then reassembled and tested unit after verifying no leaks during vacuum process. Found after 20-25 minutes then unit safely stayed at 0/150(L/H) psi. I formed customer to allow unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, Texas 78744

Luis

Job Details: 04/28/2022

"Arrived on site. Diagnosed a defective air baffle,condenser fan motor and blade. Replaced fan,baffle and blade powered unit on unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, Texas 78748

Luis

Job Details: 04/28/2022

Arrived on site. Found new door damaged ordering another fresh food door. ; ordrng 1 LW11037738 (Ff door)

We serviced a

EWAVE WINE COOLER

Model MCWC30M

Near Horseshoe Bay, Texas 78657

Cliff

Job Details: 04/28/2022

Arrived on site to diagnose a wine cooler that is not cooling. Unit is an Ewave wine cooler and not a Magic Chef. Documented model tag in sd pics. Ewave is a brand that we do not service and AHS will need to transfer call to ewave servicer.; ordrng 1 Transfercall (Not a brand we service.)

We serviced a

JENN-AIR RANGE

Model JDRP548HM01

Near Horseshoe Bay, Texas 78657

Cliff

Job Details: 04/28/2022

Arrived on site to diagnose a range that sparked when plugged in. Found griddle wiring not connected causing short to ground. Replaced terminal on L2 wiring and reconnected griddle properly. Tested unit and found all is functioning properly at this time. Tech line rep ChrisFile# 7733541602

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Horseshoe Bay, Texas 78657

Cliff

Job Details: 04/28/2022

Arrived on site to diagnose a refrigerator that is leaking in the rc. Found rc evap drain clogged and cleared drain. All is working properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Pflugerville, Texas 78660

Vincent

Job Details: 04/28/2022

"Arrived on site to install previously order parts. No gas leaks detected, Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Pflugerville, Texas 78660

Vincent

Job Details: 04/28/2022

"Arrived on site for cooktop burner not staying on. Inspected unit and work area. Tested unit and found middle burner cutting off at the lowest setting. The orifices in the middle burner where clogged up. I cleaned all orifices with my special tool. Tested unit and is now operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near Pflugerville, Texas 78660

Vincent

Job Details: 04/28/2022

"Arrived on side refrigerator not cooling, expected unit and work area. Removed evaporator cover and there was no frost On the evaporator at all evaporator was actually sweating. Pulled unit out To inspect compressor. Compressor was really hot and not shutting off at all. I tested voltage at the wall and voltage was good. I am going to order a seal system repair on the unit. No water leaks detected during service.; ordrng 1 W10507884 (Compressor) and 1 W11164117 (Condenser) and 1 WP2188823 (Evaporator) and 1 WP2323198 (Heater) and 1 WPW10143759 (Dryer with dye)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Leander, Texas 78641

Kimo

Job Details: 04/28/2022

Arrived onsite for dryer with a burned up terminal block. Upon inspection found that the block needed to be replaced. I did so but the cord was not good. Customer elected to get there own cord and installed it them selves. Customer asked me to leave unit away from wall. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS09

Near Pflugerville, Texas 78660

Vincent

Job Details: 04/28/2022

"Arrived on site to inspect oven, inspected unit and work area. I set unit in preheat to test and there was smoke coming from oven. Explained to CX that oven has to run for a good time to break it in and stop smoking. Unit is working as designed, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS01

Near Pflugerville, Texas 78660

Vincent

Job Details: 04/28/2022

"Arrived on site for built in Refrigerator lights out, inspected unit and work area. There was a service pointer to replace all LED modules. Replaced all old with new LED modules. Unit is now operating as designed. . No water leaks detected during service job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Pflugerville, Texas 78660

Vincent

Job Details: 04/28/2022

"Arrived on site for built in oven no power, inspected unit and work area. Tested thermal fuse and found it to be open. Installed new fuse and tested. Unit is now operating as designed. Job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KURS24RSSS03

Near Pflugerville, Texas 78660

Vincent

Job Details: 04/28/2022

Arrived on site to install previously diagnosed parts. Tested unit and its working properly. Advised CX to let unit cool for 24hr to ensure cooling properly. Job completed

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hutto, Texas 78634

Vincent

Job Details: 04/28/2022

"Arrived on site to install previously diagnosed parts. Tested unit on diagnostics cycle after part install. Unit is working as designed. No water leaks detected during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Liberty Hill, Texas 78642

Jonathan S

Job Details: 04/28/2022

"Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit and grease buildup in drain line. Ran drain pump and found unit draining. Found water backing up in sink. Ran garbage disposal and water drained from sink. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to unit. Found all components operating. Found possible block in garage disposal to keep unit from draining. Informed customer to run a dishwasher cleaner through unit once a month. Unit is operating as designed, no water leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FB0

Near Liberty Hill, Texas 78642

Jonathan S

Job Details: 04/28/2022

Arrived on site for microwave not heating. Inspected unit and work area. Tested operation to verify failure and measured amp draw to unit. Found no heat and magnetron drawing amps. Removed unit and tested diode and found failed. Replaced diode and tested operation. Found unit not heating and magnetron smoking. Removed failed magnetron and installed new. Assembled unit and tested operation. Found unit working as designed. Spoke with customer on service performed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Georgetown, Texas 78626

Jonathan S

Job Details: 04/28/2022

"Arrived on site to,install previous diagnosed parts. Inspected unit and work area. Found unit settings in food pantry under the shelves. Had customer to sign waiver when moving appliances. Will not be able to remove microwave without sliding on floor. Gained access to diode and found markings on transformers wires from diode and did not damage harness. Removed failed diode and installed new. Assembled unit and tested operation. All tested good. Reinstalled unit and tested operation again, unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Georgetown, Texas 78626

Jonathan S

Job Details: 04/28/2022

"Arrived on site for range oven not igniting intermittently. Inspected unit and work area. Per diagnostics mode and checked for fault codes, found none. Tested bake operation to verify failure. After several attempts found igniter clicking when burner was ignited. Found DSI control need sensor flame. Removed failed DSI and installed new. Tested operation and found igniting ever time. Found igniter had a stronger clicking sound after replacing DSI. Unit is operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5NVAXSA02

Near Leander, Texas 78641

Kimo

Job Details: 04/28/2022

"Arrived onsite for refrigerator with ice maker not producing. Upon inspection I found that the optical sensor was not working along with there being ice buildup in fill tube,I removed the ice and tested ice maker and found that the icemaker was not harvesting. I replace icemaker under our 1year warranty and quoted customer for optical sensor replacemen

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Austin, Texas 78729

Gerry C

Job Details: 04/28/2022

"Arrived to instal previously diagnosed and ordered part. I removed the failed gear case and found the slider was cracked. The CX elected to purchase the new slider and I installed it and the gear case into the unit. I centered the basket assy in the chassis and calibrated. I tested within service test mode and the unit operated as designed. No leaks observed during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Austin, Texas 78727

David S

Job Details: 04/28/2022

Arrived on site for microwave door squeaking. I inspected the unit and work area. I found the hinges missing grease. I applied grease to the hinges. I retested the unit and found it not making a noise anymore. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Elgin, Texas 78621

Joe Z

Job Details: 04/28/2022

"Arrived onsite for PSAFETY RNG not turning on/wires burned. Upon arrival found black wires on terminal block burned/melted due to loose connection. Uploaded picture to SD. Need to replace power cord and harness. Called Whirlpool Saftey team and discussed the findings. I was asked what parts were needed. I let them know that I needed power cord, wiring harness and if the control was taken out,then control as well. Safety team said they will cover all parts and labor and gave reference # W12M6I1WPL1. Replaced power cord and harness. Control was not needed. Tested unit and all burners and oven operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Leander, Texas 78641

Kimo

Job Details: 04/28/2022

Arrived onsite to install properly diagnosed parts. Upon arrival I installed new UI and tested unit and found unit operating as designed. Job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PF4

Near San Marcos, Texas 78666

Andrey

Job Details: 04/28/2022

"Arrived on site to replace previously diagnosed ice bucket, verified that the bucket was needed, replaced part , tested unit unit now running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near San Marcos, Texas 78666

Andrey

Job Details: 04/28/2022

"Arrived on site to test unit for not starting, tested unit found F5E1 error, door latch stuck open, replaced latch tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Elgin, Texas 78621

Joe Z

Job Details: 04/28/2022

"Arrived onsite for Leaking from the bottom of the washer as well as consistent dripping coming from hose. Upon arrival found both hot and cold water valves in the on position and not leaking water. Mrs. Said she never saw the hoses leaking but could hear something like a dripping sound coming from back of unit. When asked the Mrs about the water leak in the front bottom of unit,she said it was intermittently happening and not all the time and maybe during the wash cycle. Ran a quick cycle and could not duplicate any water leaks during wash or draining cycle.After further discussion with customer Found that water spilled over top of tub due to unit shaking when out of balance. Tested the suspension and suspension is good. Instructed customer to proper placement of articles. Customer will monitor unit and call us back if needed. No leaks present at this time. Job complete"

We serviced a

AMANA OVEN

Model AGR5330BAB3

Near Elgin, Texas 78621

Joe Z

Job Details: 04/28/2022

"Arrived on site for oven not heating properly . Upon arrival Pre heated to 350. Temperature reached 379 on thermocouple. then began cycling 308 on the low and 344 on the high, then 308 and 341, average is 326. Went to calibration settings and found unit set to -30. Customer agreed to calibrate to 00 and she will adjust +/- degrees if she needs to. No gas leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Elgin, Texas 78621

Joe Z

Job Details: 04/28/2022

"Arrived onsite for Leaking from Underneath. Upon arrival removed toe kick and insulation and both were perfectly dry. Tested unit by operating a normal cycle, and then watched it drain. Could not duplicate a leak. Checked all hoses, checked drain pump. Checked door gasket, Checked back of dispenser and was dry. There is no evidence of water leaking from sump. I asked the customer how often they saw it leak. She said they had just found water on the floor in front of unit and did not operate unit again until had unit checked out. I do not believe the water found was in relation to the dishwasher. Customer will monitor the unit and call back if necessary. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Elgin, Texas 78621

Joe Z

Job Details: 04/28/2022

Arrived onsite for when you plug in the washer it makes a humming sound but it won't do anything when you press the start button. Upon arrival found the unit stuck on drain mode. Held the cancel button for 10 seconds and unit rebooted. Customer stated they did have a power outage recently. I believe the unit glitched. Tested the unit several times and there are no issues. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0A

Near Manor, Texas 78653

Joe Z

Job Details: 04/28/2022

Arrived on site for Refrigerator makes a really loud noise. Upon arrival found floor damage in front of unit. Pointed it out to the homeowners friend. (Owner was not available). Uploaded pics on SD. Found loud noises coming from base of refrigerator touching condenser fan and vibrating with compressor. The base was crushed inward during installation and touching components. I pressed the base back the best that could be done and applied adhesive to keep it in place. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Manor, Texas 78653

Joe Z

Job Details: 04/28/2022

"Arrived onsite do install previously diagnosed parts. Upon arrival, when disassembling unit found the bulk head completely destroyed due to metal to metal contact. Need to order bulk head. Office to reschedule ; ordrng 1 W11178667 (Bulk head)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Kingsland, Texas 78639

Cliff

Job Details: 04/28/2022

"Customer unable to provide reciept for warranty verification. Customer will call to schedule, once reciept can be provided.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Kingsland, Texas 78639

Cliff

Job Details: 04/28/2022

"Arrived on site to replace previously ordered parts for refrigerator. Replaced coupling, bucket, and chute. Tested unit and found new coupling not operating properly and installed second coupling. All is working properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C6EYY02

Near Austin, Texas 78759

Gerry C

Job Details: 04/28/2022

"Arrived to instal previously diagnosed and ordered parts. Prior to installing the valves, I inspected the chassis and found the RC door gasket badly torn and it will require replacement. The RC door closer cams are worn out and not applying pressure to the door and they will need replaced as well. One of the water valves may not require replacement upon return and that will be subtracted from the total parts, if not needed/installed. No leaks observed during service. ; ordrng 1 W10355588 (RC Door Gasket) and 1 W10257203 (RC Door Closer, Upper) and 1 W10500004 (RC Door Hinge/Lower Closer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FSX00

Near Austin, Texas 78759

Gerry C

Job Details: 04/28/2022

"Arrived to inspect ice in FC. I found the previous attempted repair did not cure the issue. I removed material from the screw holes and elongated them to get the door into position to prevent air leaks from the lower RC door hinge bezels. I advised the CX if there are further issues, the FC door gasket will be required. No leaks observed during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Austin, Texas 78759

Gerry C

Job Details: 04/28/2022

"Arrived to inspect no ice. The 6 hour average of the ice box was 27. The FC average was 21 and ice could be heard rubbing on the evap motor. I tested the defrost system and found line VAC present to the FC defrost circuit, but no ohms could be read on the circuit and either the element or safety thermistors are open. The right RC door gasket is badly torn at the top flap for the mullion and will require replacement. I found the drain tube assy gapped and I verified no plugging and then sealed the rubber cup to the chassis. I set the unit to showroom mode to allow defrost and the CX will defrost for 48 hours and then press F/C and Drawer at the same time for 3 seconds until the unit goes back into normal mode. I coached the CX on towel placement to catch and evap ice melt. No leaks observed during service. ; ordrng 1 W11396530 (FC Defrost Harness) and 1 W10882092 (FC Defrost Element) and 1 RCDoorGasket,GY"