Justin

Appliance Express Rated 4.9 out of 5 stars based on 95 customer reviews

We serviced a
WHIRLPOOL DRYER
Model WED9500TC1
Near Lakeway, TX 78734
Justin
Job Details: 06/24/2022
"Arrived on site for a dryer that after the last service started throwing error codes. Upon arrival the customer stated the unit will also constantly heat and never cool down when running. I tested the unit and found it would immediately throw an L2 and AF error code. I put the unit into diagnostics mode and I found stored error codes F30 for L2 voltage failure, F31 for bad airflow, and F25 for inlet thermistor short. I checked voltage at the wall, terminal block, control to terminal and found it all good. I then ohmd out P4 for the element and thermistors and found them good. Per the tech sheet I replaced the control. I tested the unit and found it still failing. I called techline and spoke to Kirt and received SR# 7733966058. Kirt had me ohm out the red and black wires to ground form the K2 relay and we found the element with a short. I gained access to the element and found the plate cracked and warped causing a short. I installed the new element and then tested the unit. The unit is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78734
Justin
Job Details: 06/24/2022
Arrived on site for a washing machine with a rattling noise. Upon arrival the customer stated the real issue was the tub was moving to much while running compared to her older unit. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed. I gained access to the bottom of the unit and found it as designed. I also found the unit leveled well. I informed the customer on my findings and on proper operation of the unit. The unit is running as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78734
Justin
Job Details: 06/24/2022
"Arrived on site to install previously diagnosed parts. Upon gaining access to the external drain pump I found the drain pump just not installed properly, and the power cord loose. I corrected this and the unit was now powering up. I then tested the unit and it is now working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Briarcliff, TX 78738
Justin
Job Details: 06/24/2022
Arrived on site to install previously diagnosed parts. Upon accessing the right side switches I found the switch bracket not clipped in properly. I replaced the switches and then corrected the bracket. I then tested the unit and found it working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model ZISS420NNSS
Near Austin, TX 78735
Justin
Job Details: 06/24/2022
"Arrived on site for a refrigerator making an abnormal noise. Upon arrival the customer stated the noise was coming from the top where the compressor is. They provided a video of the noise and it was a loud rattle/clicking noise. I could not replicate the noise during service. I checked temps and found both compartments good. I inspected the condenser fan and found it in good shape. Upon further inspection I found the base of the compressor rusting away. I informed the customer it is possible the compressor is vibrating and the corroded base is allowing it to make louder than normal noises. Otherwise, I found the unit as designed.
Tai D
Spicewood, Texas
06/24/2022
Justin was very prompt and friendly.
Overall Experience
Austin, Texas
06/07/2022
Overall Experience
Austin, Texas
06/07/2022
Overall Experience
Bobbie Jobr
Austin, Texas
05/26/2022
Polite and explained our problem clearly.
Overall Experience
Walsh Hill Trail
Cedar Park, Texas
05/26/2022
My appointment date was proactively moved by a day earlier than original schedule. It was good for us. Justin came on time and fixed the issue quickly
Overall Experience