Field Staff - Appliance Express

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Please Provide Ticket # of Job Needing Attention *

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Job Number *

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What is your Comment, Concern, or Suggestion? *

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Job Number *

DESCRIPTION OF FAILURE *

Breaker Type *

Thermal Magnetic
GFCI
AFCI
Other

IS THE POLARITY CORRECT? *

L1 TO NEUTRAL NO LOAD *

L1 TO L2 NO LOAD *

NEUTRAL TO GROUND *

L1 TO NEUTRAL UNDER LOAD *

L2 TO NEUTRAL UNDER LOAD *

L1 TO L2 UNDER LOAD *

NEUTRAL TO GROUND UNDER LOAD *

L2 TO NEUTRAL NO LOAD *

IS THERE A MISWIRE? *

IS THERE AN OPEN GROUND? *

IS THERE AN OPEN NEUTRAL? *

ALL CUSTOMERS WITH ELECTRICAL SUPPLY ISSUES MUST SIGN OUR INCOMING VOLTAGE WAIVER *

I acknowledge

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Dates you would like to request off *

We will reply to your request within 1 business day. Requests are granted on a first come, first serve basis. We'll do all we can to accommodate your request, but all requests are subject to seasonal volume and current staffing conditions in your area.

Do you want to use PTO? *

If so, mention how much in the comments below.

Comments *

Tech Name *

Job Number *

Prior to opening all doors, what is the temperature of the Freezer Compartment? *

Prior to opening all doors, what is the temperature of the Refrigerator Compartment? *

Prior to opening all doors, what is the temperature of the Ice Box? *

Visually check all evaporators from the exterior for obvious defrost failure. *

Done

If applicable, please describe any problems observed on evaporator exterior(s) here

Check for proper operation of all interior fans and damper. *

Done

If applicable, please describe any problems observed with fans and/or damper here

Make sure compressor is running, feel the temperatures of the compressor, high side line, and low side line. Take an amp draw to ensure it is actually running. Verify condenser fan operation as well. Document amp draw below *

Upload a picture of your amp reading here. *

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If past sealed system repairs were peformed on this machine, check the drain pan, evaporator(s), and welds for dye leaks. *

Done
No Previous Repairs

If applicable, describe any problems observed with previous sealed system repair here.

Expose evaporator(s) and check for proper frost pattern.

Done

This will allow you to inspect the cap tube for corrosion, see if the drain pan on the fresh food evaporator is cracked, return air duct is blocked, or see odd ice formation.

Upload picture(s) of exposed evaporator(s) here *

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Thank you for your feedback. If you have ANY questions regarding your diagnosis, please contact a service manager before leaving the call. If you are confident in your diagnosis, please click "submit" below.

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What is your Job Number? *

What problem did you find? *

Our pricing is too high
Our pricing is too low
I could not find appropriate job code in pricing guide
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What is your suggestion to fix this? *

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