"Arrived onsite for customer complaint of unit making a noise, found unit working as designed at time of service, instructed customer to get a recording of noise if the problem continues."

"Arrived onsite for customer complaint of unit not powering on, found power supply good, found failed module, I replaced module, unit tested good. Module is in warranty."

"Arrived onsite for customer customer of unit not producing ice, found water line filled with calcium deposits, I tried removing as much as I could, but the ice maker fill tube is part of the door, so customer is not going to buy a new door just for the ice maker. The ice maker fan was also not running, we cycled power to unit, still no fan motor, unit would need Left side RC door and ice maker fan motor.

"Arrived onsite for customer complaint of unit sparking, found multiple spots in cabinet that were rusted out. Unit is non repairable."

"Arrived onsite for customer complaint of unit shutting down at times, found unit was full of ice and working as designed at time of service. Called tech line to document drain issues that customer has not resolved. We have informed customer to contact builder/installers to set up the gravity drain properly so unit can drain better without the drain pump killing power to the ice machine. SR#7733864098"