Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. The customer advised that a piece broke off of the lid lock assembly and it has not worked ever since. Found a piece inside of the washer basket and verified that it was the locking mechanism on the latch assembly. Replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a microwave that wont turn off the cooktop light. Inspected unit and work area. Did confirm the customer complaint and the customer advised that they had replace the bulb when the unit was still turned on and that the bulb shattered in their hand. I explain to the customer that whenever they were to replace the lightbulb that they will need to do so with the unit unplugged. The customer had a 40 W standard bulb on hand so I went ahead and replaced the bulb and the control. Tested the unit in the unit began to work and operate as designed. Call complete.

"Arrived on site for a microwave that popped and now has no power. Inspected unit and work area. The customer advised that his mother was using his microwave for over an hour and a half making microwave potatoes. After his mother was done, the next time they used it, there was a big pop inside of the microwave, and they smelled smoke. Called the unit down from the wall and disassembled the unit. Could not find any grounded wiring or visibly failed parts. Found all connections were good. Checked the door switches and found all door switches, operational and functional. Found the fuse open indicating an issue with the door switch or high-voltage components. I called Whirlpool safety team and spoke to Kelley SR# 7737332355. She advised to proceed with repair. I went ahead and replaced the fuse, transformer, capacitor, diode, and Magnetron. I tested the unit several times and the unit is working as designed. Call complete."

"Arrived on site for refrigerator popping when rc door was open/shut, and doors not lvl. Upon arrival confirmed failure and reported findings to techline Sr#7737185130. Replace cam and hinge and tested doors after lvl inf unit. Found washer working as designed. Call complete"

"Arrived on site for a dryer that is not level and is leaving lint on the clothes intermittently. Inspected unit and work area. Did confirm the customers complaint and found that the top had not been installed correctly on this unit and was off-center leaning to the left. Fixed the top to be even with the cabinet. tested the unit and found the dryer operating as normal. The customer advised that sometimes when they open the door, they have lint that will come out of the dryer. They asked if there was supposed to be some sort of felt liner somewhere to help catch more than lint. I did explain to the customer that their dryer was set up properly and that lint inside of the dryer could indicate an issue with airflow. did find that the dryer had a huge loop and did explain to the customer that they may want to shorten their vent hose going into the wall. I tested the unit and the unit is working as designed. Call complete."