Arrived onsite for walk making a noise. Customer said that during spin cycle it makes a squeaky noise. I ran diaper mode and found no noise. I tilt the unit back and the bolt holding the rotor on was lose. I pulled the rotor off and I inserted a new clutch and slider. Told customer to use the unit that I never heard the noise but did find a bolt lose on the rotor. The unit is open as designed and no water leaks detected during service.

Arrived onsite for refrigerator not cooling. On inspection found the fc evap cover with 1/2 inch of frost. Informed the customer that it needed to be defrosted before we can work on the unit. Customer sign the waiver form on how to defrost refrigerator. Setup return for 12/07/23.; schdld next appmnt for 12/7 THU PM

Arrived onsite for dryer timer not advancing. On inspection the timer does not move. Gain access to the timer and found that the timer got hit by a spike of electricity. Installed the new timer and the timer is advancing forward. The unit is operating as designed and no gas leaks detected during service.

"Arrived onsite for dryer making noise. On inspection when the drum was spinning there was rock sounding noise. I gain access to the blower wheel and found small pebbles and sand in the blower wheel. Cleared them out and turn the unit on. The noise is gone from the unit. The unit is operating as designed. The vent goes right out the wall and when I had the vent hose off I could see lint buildup on the outside of the vent. Went outside and cleaned the vent out. The unit is breathing now, the clothes will dry faster!"

"Arrived onsite for washer leaking. On inspection the ceiling said it was always after the first load it would start to leak. The unit is stacked so I moved the unit away from the wall. I was looking at the washer when I hit the dryer vent and water started to stream out of the vent hose. I stopped and I pulled the vent hose off the wall and there was about 8 to 9oz of water sitting in the vent pipe. I got my towel and I turn the vent hose over and about 4 to 5oz of water came out. I then reconnected the vent hose and did a air flow test no air was flowing. Un hooked the vent hose and air stared to flow. I informed the customer on what was happening with the unit. The issue is with the dryer not the washing machine, since they are stacked it made it look like the washer was leaking. No leaks detected during service on the washer."