"Arrived on site to diagnose cooktop that was not sitting flat. Customer has had to constantly push down on the front of the cooktop to try and keep it level, and contractor had also installed tape under it to try and keep it level. I was going to replace the cooktop and found the one in box damaged and bent, and customer would like a different one that doesn't need to be straightened. Reordered cooktop.; ordrng 1 W11033522 (Cooktop - inspect first) and 2 Wp8286642 (Cooktop foam trim tape)s"

"Arrived on site for refrigerator needing air flap removed from back of deli drawer. Upon arrival customer stated they had already removed part but found no difference in temp. Took temp readings and found fc temp at 1, rc top and bottom at 39, and middle of rc at 41 degrees. Found proper airflow and no immediate cooling failure. Informed customer of findings and that techline has advised to further repairs could be done at this time. Call complete"

"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer advised the unit did drain, but that the drain pump keeps running and it will not allow them to make any selections. Found the drain pump running upon arrival and would not stop regardless of if you powered it off or attempted to run manual diagnostics on it. checked resistance to the drain pump and found the drain pump within range. I replaced the control and ran the unit through diagnostics. Found that the unit would not attempt to start. Tested the unit in a normal wash cycle and the unit advised to close the lid. Found that the latch was broken. Ordering the latch and rescheduled the customer to 10/3.; ordrng 1 W11394572 (Latch)"

"Arrived on site for a refrigerator that is not cooling in the refrigerator section. Inspected unit and work area. I did confirm. Temperatures were higher than normal in the upper part of the refrigerator, but at proper temperature in the lower part of the refrigerator. Attempted to run the evaporator fan but found the refrigerator. Evaporator fan was not running. Gained access to the evaporator and found evidence of a defrost issue inside of the refrigerator section. Steamed off the excess ice and checked resistance on the heater. Found the heater registering 79.6 ohms of resistance. Replaced the evaporator cover. That includes the evaporator motor and the masters. Tested the unit and the unit is now working an operating as designed. Call complete."

Arrived on site for dryer needing previously diagnosed mounting kit. Upon arrival reconfirmed failure and installed part. Found dryer working as designed. Call complete