Elsa - Austin, TX
Refrigerator didn’t get fix and now having to wait for insurance to get someone else to repair again . Will have to take off work again.
Travis - Austin, TX
Eileen - Austin, TX
Well, it’s not actually fixed. Not drying clothes
Harold - Austin, TX
Professionalism, customer service at its finest
David - Austin, TX
Tech was on time, called before hand and was polite and friendly. I am absolutely happy with the repair process he provided.
Fast & courteous service
Ming - Austin, TX
Technician was courteous, fast, knowledgeable and knew immediately what the problem was. Great service!
Janet - Austin, TX
Kb Home - Pflugerville, TX
Ive had Wesley with appliance express out more than once to service my homes and he is always the nicest and does a great job!
Great service and easy
Sophie - Austin, TX
I have been very impressed with Appliance Express twice now and would recommend to others. Personal touch in the office and genuinely care. Fast, Quality, Friendly
Judy - Austin, TX
An inspiring tradesman
Jessica & Vic - Austin, TX
Wesley P. should be the face of the next generation of tradesmen! Honestly, he should probably teach the older folks how to do their job in this new world of modern consumers/homeowners. Wes was polite, knowledgable, patient, and concise. Most of all, he was enthusiastic about his job and the service he provides. My wife does not do business with any company that only knows how to use a telephone. But we were able to book our appointment through emails, so that's something good I can say about Appliance Express the company. The charge for labor and parts seemed to be standard/market rate, I guess? I don't really have much on the company, generally. So, truly, this endorsement and review is entirely due to the individual we were assigned -- Wesley P..
Ken - Austin, TX
Very timely and professional
James - Round Rock, TX
Alvin - Austin, TX
Wes was real good at explaining our options in regard to a costly repair or replace the unit.
Very good service
Shana - Austin, TX
The repair person was on time and well prepared. He was courteous, diagnosed and explained the problem, and had it fixed in under an hour. We are pretty happy customers.
WASHER MAYTAG MHW8630HW0 Arrived on site and found all operating as designed. Rest and advised customer on findings. All checks good.
OVEN AMANA ACR4303MFW2 "Arrived on site and found unit control failed and preventing oven use, all checks good after replacing control and fuse. Unit is operating as designed."
DRYER WHIRLPOOL WED5000DW2 Arrived onnsite and found unit to be a DW in 628. Nothing to work on in 636. Arrived onnsite and tested for poor drying condition. Found unit operating as designed in diagnostics. Advised customer on use and care.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and found unit operating as designed. Replaced bins and broken shelf. All checks good.
DRYER WHIRLPOOL WED5000DW2
RANGE WHIRLPOOL WFC310S0ES3 Arrived onnsite and was informed and found unit door out of alignment. Corrected alignment and advised customer on repair. All checks good.
WASHER WHIRLPOOL WFW92HEFW0 Arrived onnsite and advised customer on use and care for normal dispenser possibilities. All checks good. Unit is now operating as designed.
RANGE KITCHENAID KSDG950ESS1
RANGE KITCHENAID KDRU767VSS04
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found unit operating as designed. Leveled unit and advised customer on dispenser function. Doors are closing as designed.
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and found water operating. Found freezer drawer rails sticking. Ordering rails to repair. Returning with control for water intermittently failing to dispense. Temps are good. Freezing not likely. ; ordrng 1 W11241268 (RAIL) and 1 W11241580 (RAIL)
DISHWASHER MAYTAG MDB7749SBM2 Arrived on site and found optic sensor clouded and causing misreading of water temps and clarity. Cleaned and restored sensor. Reset control. Advised on use and care. All checks good.
RANGE KITCHENAID KSEG950ESS2 Arrived onnsite and found repeating stuck shorted key error. Returning with controls and ordering panel to repair. All else checks good. ; ordrng 1 W10915815 (panl-cntrl)
WASHER WHIRLPOOL WTW4955HW1 Arrived onnsite and found unit to be operating as designed with proper drain function. Advised customer on mitigating stink from disuse. All else checks good.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and found unit icemaker not dropping ice. Found frost from door being left open once. Reset and cleared frost and set both heater status to %100 in test mode. Tested icemaker and found good function with code e5 displaying in codes. Advised customer on adjustments and repairs. All checks good.
ICE MACHINE KITCHENAID KUIA15NRHS11 Arrived on site and foundnunit sealed system failure with all other functions operating properly.
RANGE KITCHENAID KSGG700ESS1 Arrived onnsite and found unit operating with caps incorrectly placed. Repaired. All checks good.
DRYER WHIRLPOOL WED5620HW0 Arrived onnsite and found dryer exterior vent filled with water in basement. Preventing any airflow. Advised customer. Also found panel shorted again. Ordering panel and control and fuse and returning with other parts. Advised unit cannot be repaired prior to vent issue being corrected. ; ordrng 1 W11331275 (CONTROL) and 1 W11378949 (CONSOLE)
REFRIGERATOR WHIRLPOOL KRSF505ESS01 Arrived on site and found light modules recommended by techline to fix problem. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site and was unable to replicate symptom. Checked water lines and dispensing and verified no new ice build up in freezer. All basic check are good. Cleaned unit dispenser tip to prevent splatter. All checks good.