SC - Georgetown, TX
The technician was timely, knowledgeable and professional in his demeanor.
Katie - Austin, TX
Excellent, polite, knowledgeable Worked under less than convenient circumstances Superb service Thank you
Untrained service people
Willace - Pflugerville, TX
They have come out twice to fix my refrigerator, first time they said the upper shelf was blocking air and therefore we had no water or ice. Second time they said you can't connect a reverse osmosis unit water line to the fridge, forgot the fact that it has worked for 3 years like that and the sticker from the manufacturer stuck on the back of the fridge gives explicit instructions that you can and how to do it. When I notified them of this, they refused to reply.
Still have Questions
Hillary - Manor, TX
I was not available when Appliance Express came to the house to look at the microwave but my husband really liked the service. However, I do not understand how the microwave isn't covered under warranty. I'm clearly not able to use it and would like someone to reach out and explain this to me. We will likely have to pay full price for a new microwave and have only been in this newly built house with new appliances for 1.5 years. Thanks
Mirid - Round Rock, TX
Everyone I’ve worked with here has been super! The phone gals, the techs and Chase.
Great service, knowledgeable representative!
Lewai - Pflugerville, TX
Gloria - Austin, TX
Billy - Austin, TX
SCOTT DID AN AMAZING JOB
Karen - Round Rock, TX
My serviceman was one of the most polite and efficient people I've ever experienced in any appliance service encounter.
Carl - Austin, TX
House director ADPI at ut
Gail - Austin, TX
Billy - Round Rock, TX
Informative & Knowledgeable
Rachel - Austin, TX
Job well done
Michael - Round Rock, TX
Mr. West came on time to repair my refrigerator. He explained the problem and fixed the problem. Mr. Wes is great problem solving technician!
Marcell - Austin, TX
Seemed like a great guy but the support was just terrible. I told him what was going on he simply said the light bulb was causing the issue. He did not take out one piece of equipment or do anything to troubleshoot to justify his theory. He literally at the house for maybe 6 minutes. Someone else came out recently and figured out what the issue was, order the needed part and resolved the issue.
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site and installed control panel. Unit is now operating as designed.
WASHER GE GFWH1200H1WW Arrived onsite and found unit operating with failed motor. Replaced motor. All checks good. Unit is now operating as designed.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found unit had corrupted UI panel from overheat during cleaning. Ordering panel and returning to repair. ; ordrng 1 W11296171 (CONTROL PANEL)
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite and replaced door panel due to scratch. All checks good.
FREEZER WHIRLPOOL WRX735SDHZ Arrived onsite and found unit had issue with icebin. Crushed ice all the time due to fear failure. Orderin*ice bin to repair. Advised on other maintenance concerns. ; ordrng 1 W11185686 (ICE BIN)
REFRIGERATOR WHIRLPOOL WRF535SWHZ Arrived onsite for cooling issues and found fan stuck on insulation tape. Corrected fan and is now unit operating as designed. Advised customer on use and care. All checks good.
DRYER LG DLG1502W Arrived onsite and provided customer instruct and safety review.. All checks good.
WASHER MAYTAG MVWB765FW3 "Arrived on site and found debris under the washplate causing noise, all else checks good. Advised customer on findings. Unit is now operating."
WASHER WHIRLPOOL MVWB765FW2 Arrived onnsite and found damage to part damaged in box
REFRIGERATOR WHIRLPOOL WRS331SDHM Arrived onsite and found unit with misformed seal. Reformed with heat treatment. All checks good. Unit is now sealing properly.
REFRIGERATOR WHIRLPOOL WRT541SZHV Arrived onsite and corrected issue with loose fridge bracket. Advised customer on repair and found all operating as designed after securing bracket.
WASHER WHIRLPOOL WFW3090JW0 Arrived onnsite and tested unit after complaints of poor water flow. . All checks good. Customer instruct only.
WASHER MAYTAG MHW5500FW1 Arrived onsite and replaced the control and UI and WL switch. Symptom unchanged. F8e3 and new error of f5e3 ordering door switch to repair. ; ordrng 1 WPW10443885 (door lock)
WASHER WHIRLPOOL WFW9150WW00 Arrived on site and found unit had cloth in drain impeller. Restored function by removing cloth. All checks good. Unit is now operating as as designed.
WASHER WHIRLPOOL WFW9150WW00 Arrived on site and found unit had cloth in drain impeller. Restored function by removing cloth. All checks good. Unit is now operating as as designed
WASHER WHIRLPOOL WTW4850HW Arrived onnsite for smell and not filling well. Found all operating as designed. and calibrated for customer. Advised customer on design and new use and care practices. No leaks at time of service
REFRIGERATOR WHIRLPOOL MRT311FFFZ Arrived onnsite and fresh food door gapping and causing air leak. Ordering door to repair and sealer.; ordrng 1 LW10856269 (STAINLESS STEEL DOOR) and 1 WP482338 (adhesive)
DISHWASHER JENN-AIR JDTSS244GP0 Arrived onsite and installed tracks and adjusters to repair failing upper rack. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Arrived onsite and installed lighting to repair light failure. Unit is now operating as designed.
WASHER MAYTAG MVWC565FW1 Arrived on site and found unit operating with failed actuator. Replaced actuator and cam. All checks good.