Debbie and Terry - Pflugerville, TX
Not meeting expectations
Karsten - Austin, TX
They did not address all of the issues filed in the warranty claim and the service technician used our bathroom and stunk up the whole first floor of our house! Called to get the remaining item fixed and was instructed that I have to submit a new claim. Should be with you’ll to resolve since you didn’t fulfill the original warranty claim...not the customer.
Great Service, super helpful!
Jose - Pflugerville, TX
Quick Professional Service
Arjun - Austin, TX
Definitely Recommend them, I was still on warranty coverage period so the service was covered by warranty.
Took over a month sent multiples people during a pandemic
Robyn galante - Austin, TX
Not the techs fault they were good but this took over a month and the first appointment the person who I talked to in the phone didn’t actually schedule a appointment even though I talked to two people before so no one ever came the first time you would think there would be a rush to correct your mistake but had to wait another week for someone to cone. Which then they needed to order a part so another week then it wasn’t the right part so waited another week and it continued to go that way. The guys who came were great I would rate them great but the overall experience was negative
Steven - Round Rock, TX
The rep from Appliance Express was prompt, courteous and professional.
Binaya - Austin, TX
Technician very knowledgeable
Fixed my built in fridge
Donald - Austin, TX
Excellent experience !!
Professional and courteous!
Lisa - Lakeway, TX
Best appliance company sent by our home warranty Company!
Wesley was fantastic!
Jonathan - Austin, TX
Donna - Austin, TX
I had bought a brand new washer and dryer. The dryer would not get hot. The service man that came out worked on it for 2 hrs. and told me the gas connection was faulty. So I waited an additional week for the part to come in. The second gentleman that came to install said the only thing he could find wrong was the gas wasn’t turned on. It now works fine.
Great, fast service. Friendly! And used all precautions during quarantine.
Neil - Austin, TX
Dishonest and poor service
Peggy - Rogers, TX
Bad service falsified invoice.
Holly - Austin, TX
Fixed the problem very quickly and professionally.
Kon - Austin, TX
REFRIGERATOR AMANA SQD26VW "Arrived onsite and found unit exhibiting symptoms of thermostat failure and not consistently kicking over to cool. When it cools it is fine but will spend hours at 50f in freezer and ruin food. No defrost issue. Control thermostat not showing up in parts breakdown as available. . ; ordrng 1 THERMOSTATCONTROL (RESEARCH)"
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived onsite and found unit fresh food Evap frozen over after 2 weeks of operation. Advised customer that evap cover kit and control would be needed.. ; ordrng 1 MAINCONTROL (SHOWING AS PANEL UI WHICH IS NOT NEEDED. NUMBER 5 ON A INLET PARTS)
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite and removed broken bulb from socket. Advised customer on repair and advised on way to avoid further problems. All checks good.
WASHER AMANA NTW4516FW3 Arrived on site and found no error codes. Calibrated and reset. Cleared the airtrap for report of off balance load. Advised customer on repair and use and care.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived onsite and found unit will need pump. Not draining. Returning with control just in case. Office to reschedule. ; ordrng 1 W11412663 (DRAIN PUMP)
RANGE WHIRLPOOL WFG374LVS Arrived onsite and restored function without random beeping after power cycle.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite and found unit needed adjustment to vent flap for noise. All checks good. Unit is now repaired. Advised customer on repair.
WASHER MAYTAG MVWB835DW "Arrived onsite and replaced faulty console. All checks food. Unit is now operating as designed, advised customer on use and care."
DRYER MAYTAG MEDC465HW0 "Arrived onsite and found rollers squeaking on drum. Lubricated tread. Unit is now operating as designed without a squeak. No new parts needed, but same parts as previously repaired and therefore under warranty."
WASHER MAYTAG MFW9700SB0 Arrived onsite and tested unit and reset after finding all operating as designed. All checks good. Advised customer on status.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite and found unit operating as designed.Inspected seals and replaced deflector. Unit is assembled correctly with no broken or slacking parts contributing to condensation issue.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and found unit operating as designed with no recent error codes. Old code from 2017 about stuck button. Reset unit and tested and found unit operating as designed. Advised customer to call back in in event of repeat symptoms. Called techline 7728729441. Was advised to replace both appliance managers and console at the same time. Office to reschedule. ; ordrng 1 WOD51EC0HS01 (CONTROL)
WASHER WHIRLPOOL WTW7000DW4 Arrived onsite and found off balance error only. Cleared and reset and cleaned airtrap. and advised customer on repair. Advised customer on use and care and calibrated. All is now operating as designed.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer informed over phone that function restored after defrost and ice production resumed. Customer will reschedule in event of repeat symptom.
DISHWASHER AMANA ADB1500ADB3 Arrived onsite and found unit operating without pump and motor failure. Ordering pump and motor and returning with control. ; ordrng 1 W10902307 (pump&motor)
ICE MACHINE WHIRLPOOL KUIS18NNTB0 Arrived onsite and upon having unit uninstalled customer found corrosion on compressor and harness.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and adjusted door alignment to correct door closure problem. Advised customer on repair. All checks good. No parts needed.
DRYER MAYTAG MEDC465HW0 Arrived onsite and replaced the knob and the temp switch. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite and delivered left door to fix dented refrigerator. Unit is otherwise operating as designed. All checks good.
WASHER MAYTAG MVWB835DW0 Arrived onsite and found hinge brackets seized and caused door to snap. Removed old lid. Vacuumed glass. Advised customer that lid and hinge brackets and screws would be needed. ; ordrng 4 W11404293 (SCREWS)s and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)