James - Leander, TX
Knowledgeable, pleasant and helpful. Fridge is FIXED!
Jack - Austin, TX
We already had a technician from ANOTHER company to repair our refrigerator; he disassembled the ice maker, put it back together, ran it though some diagnostics, call Whirlpool, and then told us it could not be fixed. I think he just didn't want to continue (the guy never checked the drain.) I don't know if it is the times we are experiencing, but it's been hard to find people who are willing to work and take their time to fix things. DIFFERENT STORY ALTOGETHER WITH APPLIANCE EXPRESS!. Wesley listened patiently to our saga, and knew what it was in just a few short minutes of looking at the water build up inside. There must be hundreds or thousands of refrigerators with all different configurations etc, yet he seemed to know all about this, 7 year old, refrigerator. He quickly removed the drain from the back of the unit cleared it and reattached it. He was so willing to help and wanted to be sure we had what we needed. He is, I believe, a genuine and kind person, and our conversation was pleasant and positive. He wore a face covering the whole time, though it was probably hard to work with it on. I believe this company thoroughly trains and prepares it's technicians for their job. Would wholeheartedly recommend this company, and request Wesley! Thank you Appliance Express!
Easy washer repair
Wendy - Austin, TX
Diagnosed the leak in a few minutes. Part ordered. Installed a week later in 15 minutes. Professional, quick and fixed.
Kiran - Austin, TX
Wesley came on time, replaced broken parts and no questions asked. Great service and would like to reach out to them directly for any issues in future.
Great! N fast
Mary - Austin, TX
Margaret - Austin, TX
Dave - Austin, TX
Wes was incredibly professional and friendly. He has an incredible knowledge of appliance experience and did a great job repairing our stove.
Dianna - Austin, TX
Wes did a great job- thank you!
Flat - Austin, TX
One of the best in the field
Debbie and Terry - Pflugerville, TX
Not meeting expectations
Karsten - Austin, TX
They did not address all of the issues filed in the warranty claim and the service technician used our bathroom and stunk up the whole first floor of our house! Called to get the remaining item fixed and was instructed that I have to submit a new claim. Should be with you’ll to resolve since you didn’t fulfill the original warranty claim...not the customer.
Great Service, super helpful!
Jose - Pflugerville, TX
Quick Professional Service
Arjun - Austin, TX
Definitely Recommend them, I was still on warranty coverage period so the service was covered by warranty.
Took over a month sent multiples people during a pandemic
Robyn galante - Austin, TX
Not the techs fault they were good but this took over a month and the first appointment the person who I talked to in the phone didn’t actually schedule a appointment even though I talked to two people before so no one ever came the first time you would think there would be a rush to correct your mistake but had to wait another week for someone to cone. Which then they needed to order a part so another week then it wasn’t the right part so waited another week and it continued to go that way. The guys who came were great I would rate them great but the overall experience was negative
Steven - Round Rock, TX
The rep from Appliance Express was prompt, courteous and professional.
WASHER MAYTAG MVWX655DW1 Arrived onsite and found unit control failure. Unable to run calibration. Unit tested well in diagnostics but would not do anything in wash cycle except turn the valves.
REFRIGERATOR WHIRLPOOL WRS571CIHZ Arrived onsite for loud operation and used sealer to reduce running noise of condenser. All checks good. Unit is otherwise operating as designed.
VENTHOOD WHIRLPOOL UXT5530AAS3 spoke with Andy at tech line documenting noise on hi speed due to vibration in venting and installation. Referring customer to builder for resolution .
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived onsite and found unit spinner arm worn and snapped. Replaced spinner arm. Advised customer on repair.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite and found unit operating with f7 error code. Advised customer on reset and best use and care for drying care. All checks good.
DISHWASHER WHIRLPOOL WDF750SAYB0 Arrived onsite and installed 3 wheels to repair issue with disintegration. Unit is now operating as designed.Advised on repair. All checks good.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite and installed led to complete repair. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite and found unit operating as designed. Advised customer on tube freezing and adjusted temp. All checks good. Unit water function did not work for 24 hrs. Issue has only occurred once.
RANGE KITCHENAID KFDC506JSS00 Arrived onsite and found unit door had been removed without engaging the lock levers. Re installed and all checks good. Advised customer on repair.
DISHWASHER KITCHENAID KUDE60FXWH4 Arrived onsite and found faulty control. Unit is now operating as designed. All checks good.
DISHWASHER KITCHENAID KDTM354EBS Arrived onsite and found wiring dislodged from the control. Secured and restored function. Unit is now operating as designed. Advised customer on repair.
WASHER WHIRLPOOL MVWX655DW2 Arrived onsite and reset unit. Discovered off balance issue while unit was washing towels. All checks good. Unit is now operating as designed.
OVEN WHIRLPOOL WOD51EC0HS00 Arrived onsite and found unit upper oven broil element burnt through. Replaced and tested. All checks good.
REFRIGERATOR WHIRLPOOL KRFC704FBS01 #7729335068 spoke with tech line and tested all issues but verified that unit fill tube heater is out of range and tube is frozen. Customer has intermittent production issues since last door replacement. Ordering door to repair. Office to reschedule. ; ordrng 1 W11254958 (DOOR)
DRYER WHIRLPOOL WED9550WW1 Arrived onsite and found the fuse blown causing unit to not be able to run. Replaced the valve. Unit is now operating as designed. All else checks good.
WASHER MAYTAG MVWB855DC3 Arrived onsite and replaced latch on the washing machine due to glitch symptom continuing with less regularity after replacement of ui. Advised customer on repair.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite and tested unit finding all over as designed no functional issues or leaks. All checks good.
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite and found unit had electrical supply issue. Corrected short in power supply. All checks good. Unit is now operating as designed.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and am ordering the panel to repair an ongoing issue with the panel responding to steam. Advised customer on repair plan. ; ordrng 1 W11297709 (PANEL)
DISHWASHER WHIRLPOOL ADB1400AGB1 Arrived onsite and installed brackets to secure dishwasher which had come loose. All checks good. Unit is now operating as designed.