My expensive warranty was not honored
Hallie - Austin, TX
I scheduled appointment through the warranty number. The appointment was booked by Maytag as a warranty call. The warranty was not applied at all. Appliance Express claims they did not know it was a warranty call. But how could they not know when it was booked as one?
Barbara - Austin, TX
Benjamin - Austin, TX
Wesley with Appliance Express visited our home today to fix our almost brand new Whirlpool washing machine. He did a fantastic job and new exactly what the problem was. I can't thank him enough for his knowledge and the support team at Appliance Express in helping us get our washing machine back in working order. Thank you!!
Gabriel - Austin, TX
Fast professional tech that explained what the repair entailed. I would highly recommend them to any one needing a repair.
Will - Austin, TX
Very prompt and service man was very helpful
Heather - Austin, TX
Appliance Express was so easy to deal with. Scheduling was a breeze and our service technician was soooo nice! Thanks!
Very efficient and thorough
Charlene - Austin, TX
Richard - Austin, TX
Dishwasher still doesn't drain.
Alfred - Pflugerville, TX
2d visit from appliance express, dishwasher is still not right. Why can't they order the parts and actually fox the problem?
Great, efficient service.
Danielle - Austin, TX
Lee - Pflugerville, TX
Being in irrigator I'm very familiar with what it takes to satisfy my customers and to properly repair a system. The tech that came to my house was no frills and straight to the point. I truly appreciated that as I was not interested in a long conversation or an education from head to toe on my refrigerator. He came in, fixed the issue, repaired something that may not have been under warranty and explained what he did. Cut-and-dry the way service should be. Not too much, not too little.
Jesse - Pflugerville, TX
owner of the condo
Amoy - Austin, TX
Wesley called 20mins before and was very timely!! He said that everything is now ready to go.. haven't washed yet but don't expect any issues!! Thank you!!
saved our fridge
Steven - Austin, TX
Wes was fantastic. Strong communciator. Easy to work with. He gave us options and was very efficient with his work.
Great repairman Wes!
Lynn - Austin, TX
Wes was brilliant, careful, and deft in repairing our KitchenAid oven and range.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site and found all functions operating except spin and agitate. Basket moves free. All hardware and wiring looks good from exposed back. Control hums during attempt to agitate. Ordering control to repair. ; ordrng 1 W11314361 (STATOR) and 1 W11354541 (ROTOR)
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onnsite and repaired unit water leak by clearing ice from ff Evap drain. All checks good.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onnsite and found cracked ice container. Replaced container. It is now operating as designed. Advised tenant on maintenance.
DRYER WHIRLPOOL WED560LHW0 Arrived onnsite and used dryer pads to reduce operational noise. Unit is otherwise operating as designed.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onnsite and replaced control. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WFW5090JW Arrived on site and found unit operating as designed. Removed from demo mode. And tested. All checks good.
WASHER WHIRLPOOL WFW95HEDW0 Arrived onnsite and found unit operating as designed. Performed wellness check and found all operating properly. Advised customer on findings. All operating as designed.
REFRIGERATOR WHIRLPOOL KUBL204ESB Sr#§7726149164 arrived onnsite and found proper power at wall. Also found oil leak from access point on compressor. Was advised by techline to replace the uv drier and compressor together. Evap non serviceable. Office to reschedule. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10780362 (compressor)
DRYER MAYTAG MGDB765FW0 Arrived on site and corrected the door shape from being bent From heavy use. Unit is now operating as designed.
DRYER WHIRLPOOL WED95HEXW0 Arrived on site and found unit operating with chortled relay at control. Customer had new control. All checks good.
DRYER WHIRLPOOL WED560LHW0 Arrived on site and replaced top and front and door panel due to scratches and denting. All checks good.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 . No water dispense function. Discovered waterline to dispenser frozen in liner conduit. Would not thaw with steamer. Ordering line to repair. ; ordrng 1 WPW10444033 (tube-water)
WASHER WHIRLPOOL WFW8620HC0 Arrived onnsite and found unit operating as designed. Replaced cabinet with Scott. Unit is now cosmetically correct. Advised on repair.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and found unit sump had shorted. Replaced sump and motor.
REFRIGERATOR ELECTROLUX EI32AR65JSI Arrived on site and cleared Evap drain tube. All checks good.
DRYER WHIRLPOOL WGD5620HW0 Arrived on site for no heat condition. Found unit ignitor operating and drawing over 4 amps but then cutting out. Flame sensor has continuity. Cutoffs are good. New coil did not change function. Ordering flame sensor and burner assembly1 W11309727 (BURNER) and 1 WP338906 (sensor)
WASHER KENMORE 110.477917 Arrived onnsite and replaced bellow. Replaced bellow.
DRYER WHIRLPOOL WGT4027HW0 Arrived on site and found hi limit thermostat operating as designed. Found voltage where it should be but no glowing. Ignitor doesn’t glow and ohms at 57. Spoke with Ed at techline but dropped call. Did not receive callback. ;
WASHER WHIRLPOOL GHW9200LQ Arrived on site and installed bellow. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onnsite and found unit with symptoms of sealed system leak or inefficient compressor. Advised customer that sealed repair would be scheduled by office. All else checks good. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11025999 (compressor) and 1 W11099748 (evaporator) and 1 W11109499 (drier-tube) and 1 W11291123 (EVAPORATOR )