Very pleasant, fast, and efficient !
Tommie - Round Rock, TX
Leslie - Killeen, TX
Wesley Prater was very friendly and polite when he was doing his job. He did not complain when I asked all of my questions.
Andrea - Florence, TX
Very efficient on prompt
Wesley was on time to the minute, professional, polite and got the job done quickly
Z - Leander, TX
First service rep, David, did not bring the correct heating element for the repair and had to re order and then did not show on his appointment day
John - Round Rock, TX
Service Technician Mr Wesley Prater guided me on potential causes to our refrigerator. At first it appeared to be the controller board which I did evaluated it and felt the cure. It is a simple CEM card with soldered components making sense to me. But Mr Prater enlightened me that it could be but there is a potential if this did not ratify the problem, then it has to be with the harness. At first it did puzzle me due to harnesses should have dynamic relax into the design. After installing the controller board, we still had no recovery. Luckily he did have a harness available at hand and removed the ld one and replace it. Upon turning on the refrigerator, all was EXCELLENT. Reviewing the harness, I did see that it was pinched by original KitchenAid assembly person. I have had past issues wit KitchenAid with other shabby assembly. I learned a few things. Appliance Express has done a tremendous task making our refrigerator that is less than four yeas old ratify inept workmanship form KitchenAid. We do love it design but shabby work is a headache especially for my wife. Thanks to appliance Express and team member such as Wesley Prater, give me all the comfort to call them when required. I did not need to have the control card installed, but being a discipline engineer, just resolve it and move on because Murphy's lae will say that it could be an unforeseen issue in the future. Thank you again to the team!
Catherine - Austin, TX
Wes did a great job replacing parts on the dishwasher and making sure it was running well. He also advised about power surges which may affect the machine.
Pat - Lago Vista, TX
Scott - Austin, TX
John - Austin, TX
Janet - Austin, TX
The service call went well. He found the problem and explained everything.
Appointment had to be reschedule they were short of technicians.
Evelyn - Cedar Park, TX
I expected quicker service. But due to holiday coming up technician called in sick and apparently no back up! Had to reschuled dr appointment. But the technician that came was good about explaining the leak the washing machine had and what needed to be done. Must say the price was Very steep as we are on limited income. For a 30 min job over $300. dollars!!
Linda - Temple, TX
Jeff - Lago Vista, TX
Quick, easy, helpful, accommodating.
Kristin - Georgetown, TX
Wesley did a fantastic job fixing our oven right before Thanksgiving! Thank you!!!
James - Leander, TX
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for crack in inner door. Replaced the inner door. All checks good. Advised customer on repair.
WASHER n/a Arrived onsite and found unit with lo flo error from during freeze. In drain. Reset unit and corrected issue. All checks good.
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for dryer squeak. Unit had a rubbing sound once per rotation of drum. Lubricated drum track to correct issue with rubbing sound. Sound corrected. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite and replaced gearcase. Tested suspension and found it to be taught with no bounce indicating it is still strong and good. Calibrated unit. All checks good.
WASHER WHIRLPOOL WTW5100HW0
WASHER MAYTAG MHW8000AW0 Arrived onsite and found issue with not finishing cycle related to lo flo from cold water valve. Ordering valve to repair. Office to reschedule. ; ordrng 1 WPW10247306 (Valve)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for odd behavior and ice production issues and found flooded deli control with light but no selector function. No wiring issue but corroded control components. Replaced control and sealed with permagum. All checks good.
OVEN KITCHENAID KODE300ESS02 Arrived onsite and found unit found unit had reset itself to Celsius. Advised customer on correction. Changed to Fahrenheit. Unit is now operating as designed.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and found unit operating without wash motor ever coming on. Ordering sump and motor to repair. Verified wiring is working properly. ; ordrng 1 W11085683 (Sump and motor)
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite and found unit operating with misaligned door. Adjusted door to correct issue with door open error. Advised customer on venting system and other functional questions.
DRYER WHIRLPOOL MED7230HW0 "Arrived onsite and restored function with reset. Advised customer on resetting to restore function.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Arrived onsite and replaced icemaker. Customer water not on so unable to verify function. All checks good.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and found error and no function of the display. Ordering display and returning with control. Attempted reset but unit is not operating as designed. ; ordrng 1 W11297709 (Console)
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite and found customer placing leafy green produce on every shelf. Temperature 45f in fridge and 3f in freezer. Settings are on warmest selection. Customer advised that produce freezes and spoils consistently. Advised customer that fridge appears to be operating as designed and advised that produce on every shelf is bound to freeze based on normal operation of unit. See pics.
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived onsite and replaced the sump and motor. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for fridge over cooling and freezing items on the top shelf. Used permagum to seal a gaping issue allowing freezer air continually into top shelf. Provided customer advice on food storage shelf arrangement and temp settings to prevent feeezing problem. All checks good. Unit is now operating as designed.
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite and verified right side gasket failed. Ordering gasket to repair. Office to reschedule. ; O-emld tckt
WASHER GE GDF520PGJ2BB Arrived onsite and found unit not starting and blinking latch not engaged when start is selected. Harness appears to be fine and resettable fuse is not blown. Ordering latch to repair.
MICROWAVE JENN-AIR JMW2430DS02 Arrived onsite and found shorted microwave cabinet light bulb. Removed oven from installation and replaced bulb.
WASHER WHIRLPOOL WFW9200SQ02 "Arrived onsite and found leak issue. Valve would trickle into tub when in standby between loads. All checks good. Repair complete, advised cueromer on dispenser design and referred them to dryer vent wizard for crushed dryer vent symptom."