Robert - Salado, TX
Tyler is a great tech
Positive service call
Kenneth - Moody, TX
Tyler was very helpful and knowledgeable and friendly. Stayed on task and finished quickly.
David - Troy, TX
Great service and very great technician
Larry - Temple, TX
Tyler was very great and very knowledgeable also courteous
Marcia - Jonesboro, TX
Tyler was professional kind and courteous. I would give him the highest employee rating!
Ginger - Lorena, TX
Tyler was persistent and didn’t give up u til he fixed the problem. It did take a few days longer than I would have liked. But he didn’t give up and her persistence and experience paid off.
Excellent service. Extremely professional.
Lorraine - Morgan's Point Resort, TX
Wayne - Temple, TX
Really thankful for Tyler's prompt service and attention to detail. He not only diagnosed the problem but also went above and beyond to make sure there were no hidden issues. He was professional, courteous, friendly, and did a great job in a short amount of time. We will definitely recommend Appliance Express to our friends.
Kristy - Belton, TX
Tyler has been to my house several times to work on my washer. He is very knowledgeable and is willing to do whatever it takes to get the job right.
Debbie - Salado, TX
Robin - Salado, TX
Excellent service, friendly and professional
Ice maker repair
Leslie M - Georgetown, TX
Tyler spent a lot of time diagnosing the possible problems and making sure to give me ways to avoid future problems too. Finally we have ice again! Kayman also did a great job repairing my dryer on a different visit. The Appliance Express team is always on time and honest!
Gail - Belton, TX
Molly - Harker Heights, TX
Susan - Killeen, TX
Awesome service and dang fast!! Now, if only that was NOT like my third service call in 5 years on a brand new appliance! Thinking Whirlpool might not have the best idea..
REFRIGERATOR FRIGIDAIRE GLHS37EHSB Arrived on site for refrigerator freezing everything in the fresh fruit section. Upon arrival I was able to verify that the freezer temp were within range of where they were set out to 0° and the freezer was roughly between zero and five when Temp checked. You have a fine in the freezer it was roughly 26° upon arrival even though the temperature set was at 37. I found there was a lot of ice buildup that had frozen around the damper motor causing it to stick open allowing too much cold air to go in to the fresh food section I was then able to replace the damper motor and then reassemble the unit to verify that it is functioning as designed in opening and shutting as needed the customer also stated on arrival that they were having a water dispenser issue but upon further investigation I found the dispenser was working fine but the pressure from the water filter seem to be a little low due to the fact that the water filter was a few years old and hadnt b
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Arrived on site for refrigerator not making ice properly and according to the customer was still having a cooling issue two weeks after the previous repair was complete. Upon arrival I verified temperature is inside the fresh food and freezer compartment and found that they were set to -6 and 36° but the actual temps were 7° and 32°. I also spoke with SW in-house and was able to gauge that the pressure coming through the dispenser from the water valve was accurate and that there was just ride my pressure allowing water to flow indicating that the valve was OK and not leaking. I then called whirlpool techline and spoke with Austin who had me run test one through four and then test 89 and eventually we were able to narrow down and determined that the heating element inside the freezer was not being signaled to kick on and defrost the ice as designed due to a harness failure in the freezer. At this point I started to read some of the unit and decided to
MICROWAVE WHIRLPOOL WMH1163XVQ1 Arrived on site for microwave not heating properly. Upon arrival I ran diagnostics but cannot find any air codes indicating any hardware or software failures capitalize then started testing the door switches and found one was slowly shorting out due to a burn mark on the switch I also found that the magnetron diode capacitor had all stopped working as well I ended up replacing all four parts and was able to reassemble the unit then verified with the customer using a cup of water to show them that was heating as designed after the repair was completed. Call complete
MICROWAVE GE JVM1540SP1SS "Arrived on site for otr microwave not blowing 20 amp fuse and needing previously diagnosed high voltage parts. After installing the hv diode/capacitor/and magnetron I retested the unit but found unit was blowing fuses still. Spoke with SW and eventually found that the unit keeps popping the 20 AMP fuse even though all door switches are making and breaking needed connections at proper times when door was shut as designed, then I isolated the control board but fuse did not blow, then isolated CN202 harness connections, cooktop lamp and TT motor, but fuse did not blow, called for heat and HV and the unit started drawing 52 AMPS fuse blew. Will need HV transformer and over range lamp socket(lamp socket we found was shorting out as well but build was still intact , we will need to contact AHS for further autho and rescheduling. ; ordrng 3 Wb27x25389 (Fuses)s and 1 Wb36x10003 (Bulb(in case bulb shorts with new socket)) and 1 Wb08x10016 (Socket) and 1 Wb20x10043 (Tr
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer needing previously diagnosed main control, lower harness,clutch, etc upon arriving and being able to disassemble machine I was able to install the needed parts and then reassembled and tested that the unit is fully functioning as designed with no leaks before during or after repair I also verified with the customer every setting and showing them that it was filling agitating and draining and spinning. Call complete"
DRYER FRIGIDAIRE GLER331AS2 Arrived on site for dryer making loud noise after previous repair. Upon rival I was able to verify that after five minutes runtime the dryer would start making a lot of noise in the shower after disassembling the unit I was able to isolate the motor and allow it to run and operate without any other functionality in the dryer at this point
ICE MACHINE KITCHENAID KUIC15PLXS3 Arrived on site for icemaker not working properly. Upon arrival I found the unit had been lacking water for quite some time customer stated that its been a few months since the unit working properly. Upon entering diagnostics I was able to verify that the evaporator and been thermistors were functioning correctly and after owning them out they owned out right around 10 homes as specified by the schematics while at room temp. After running a full diagnostic cycle multiple times I was able to verify that the smart valve was receiving 120 V but was not allowing water to flow through it or opening up correctly and due to this I was having a hard time verifying that the recirculating pump and flow switch are also functioning in accordance with one another. At this time it is 100% certain that the unit will need a new water valve but will need to get American home shield authorization in the event that we put the water valve in and end up finding out that t
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator needing previously diagnosed defrost hardware such as evaporator fan and harness assembly do I control shims for the drip pan as well as silicone for the drain line seal and a new harness wire for the left side deli drawer. After installing and repairing all previously diagnose parts that we were sent with I was able to reassemble the unit and verify that the deli drawer is now functioning as designed with all lights being active the unit is defrosting as designed and there are no longer any failures causing the fridge not cool. No leaks before during or after repair call complete
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site for dishwasher not shutting correctly. Upon arrival customer wanted to point out that there was a huge dent inside the front panel of the door and upon further inspection I found this is what led to the door strike and latch bending and not lining up correctly the dent in the door head caused the UI panel that sits on top of the door to leak at an angle when the door was being shut which then caused the door latch to be misaligned with the door at allowing it to bend down and out a place where the door cannot latching properly. At this point we will need to reschedule once the availability of the front stainless steel panel with the logo is available in order to ensure that once door latch is replaced this problem does not reoccur. will also need to return with door latch and strike in order to complete repair office to reschedule once availability of parts is known due to parts being PSP; ordrng 1 WPW10698615 (Front panel with logo)
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer constantly staying on the drain cycle. Arrival I was able to verify that there was an F03 error code as well as an F13 error code indicating a miscommunication between the main ACU and Duoor lockas well as a long draining air for the F03. I found the voltage was being supplied to the drain pump and it was only at 31 homes Ive been on that the main ECU was also not sending food voltage to the door and was causing another I want to bless you with a pressure switch. I ended up replacing the pressure switch and Acu and reassembled and tested the dryer I was able to verify that the washer is no longer draining by itself even with the door open and is functioning to all cycles as designed call complete
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site for washer not filling with water. Upon arrival customer stated unit would start and turn on and acted like it would feel for a few minutes and then it will quit and Sean F8E1 error and getting along feel or no feel error. Upon entering diagnostics I was able to confirm the air code I then ran steps one through 17 to verify what parts are functioning what work thats what I found the hot water side valve was no longer opening and shutting even though it was receiving the 120 V needed. Customer also stated that they were having a hot water issue with you home overall the week after the freeze but at the water had been goofing up prior to that so I instructed the customer at this point they can continue using the washer
WASHER WHIRLPOOL WTW6700TU1 Arrived on site for washer not cycling correctly after being started. Upon arrival I found an LF(f30) error indicating long fill time. Customer stated they had a water heater replacement recently and that plumber had been around ho e tinkering with faucets to verify pressure. I had also found the cutoff valves to washer where not fully opened. Customer stated this had happened shortly after plumbers had finished their work. I was able to reset the unit and then verified that water connection was fully on with no leaks and found unit cycling through settings as designed. Call complete
DRYER FRIGIDAIRE FASE7073LW0 Arrived on site for dryer not heating correctly and making a loud noise. Upon arrival I found no errors indicating any issues. But upon further disassembly I found rollers functioning but the blower wheel snapped off the motor and bearing. Office will need to reschedule along with previous washer ticket and availability of parts is known.; ordrng 1 131775600 (Blower wheel and housing assembly)
MICROWAVE GE JVM1540DP1BB Arrived on site for microwave not functioning correctly or turning on. Upon arrival I found power supplied from outlet. I was able to pinpoint the issue to a burnt wire around cavity thermostat. I repair damaged wiring and was able to reassemble the unit and test unit to verify that its now heating as designed with no power failures or errors. Call complete
RANGE WHIRLPOOL WFE515S0ES0 Arrived on site for range needing a previously diagnosed door trim as well the screws for the oven door. Upon installing the necessary parts I found that one of the trim brackets on the sides of the door had snapped since our initial trip and will need to be replaced in order for the door to function properly on both sides was able to reschedule customer. Other then new trim breaking the over all functionality of the door is much better ; ordrng 1 W10761018 (Trim black left) and 1 W10761014 (Trim black right)
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not cooling after previous sealed system repair. Upon arrival after disassembly of both evap coil compartments as well as compressor area I did found some odd rust coming from mullion at bottom right side under the crisper drawer but could not pinpoint a leak accurately at that spot. I did find a leak within high side connection on the compressor itself. After speaking with SW in-house I installed a new compressor and dryer after recovering refrigerant in system. After verifying no leaks after new compressor was installed with dryer I charged the system with 6oz and let unit run to verify cooling. After 10 minutes I noticed the compressor acting up. Upon further investigation I found compressor starting to fail no could not run smoothly as needed. Unit was not over drawing amperage but compressor showed signs of locking up. Will need in-house help to determine if anything can be done either due to circumstances of fa
WASHER WHIRLPOOL MVWB835DW5 "Arrived on site for washer needing previously diagnosed main control and ui. Upon arrival I installed both needed parts and was able to verify main control sending proper dc voltages as well as unit fully functioning through fill, agitation, and drain mode as designed with mno leaks before during or after repair. Call complete"
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Arrived on site for refrigerator previously diagnosed freeezer door gasket. Arrived on site to install the freezer door gasket and was able to reattach and ensure that the freezer door is now sealing properly as designed. Call complete
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not functioning properly. According to the customer upon arrival they stated that they were getting water and the unit also drained but they did not feel like it was agitating of washing as it was supposed to upon entering diagnostics I found an F for E3 error code indicating that the motor had lost power to the circuit I didnt check voltage coming from the main control and found it was present in accurate indicating that the motor hood and totally failed after confirming with SR
COOKTOP FRIGIDAIRE FGEF3035RFE Arrived on site for range needed with previously diagnosed burner element. Upon further inspection I was able to install and repair the needed parts and then reassemble and tested unit was fully functioning as designed. Call complete.