Linda - Georgetown, TX
Professional and friendly
Don - Georgetown, TX
I was extremely impressed with the professionalism and friendliness of everyone involved with this service call, from the person answering phones, follow up texts, emails, and calls, to the repairman himself. My only complaint was the price seemed high and that it took 2 trips. It seems the service call fee should have covered the labor fee as well once it was determined I wanted the repair done. The part fee was accurate for what I expected.
Skybeck - Georgetown, TX
Tommy is professional, patient, and helpful.
Anne - Georgetown, TX
Excellent service, prompt, professional explained to customer
Sue - Georgetown, TX
Tommy was courteous, knowledgeable, and was able to identify and repair the problem with the oven.
Terrific service. Great personality, very informative
Kenneth - Georgetown, TX
Terrific service great personality very informative prompt
Christian - Georgetown, TX
I highly recommend this company. Fast, friendly, and efficient!
Frank - Georgetown, TX
Quick and efficient service!
Penny - Georgetown, TX
From my first call for Appt to completion was smooth and efficient. My husband was very impressed with the technician that resolved our problem. Very knowledgable and courteous!
Friendly and fast service
Evelyn - Leander, TX
Victor - Round Rock, TX
Tommy was very courteous, on time and explained everything fully! Would easily recommend him to do repair work!
Jennifer - Georgetown, TX
Tommy was great, so polite and such a problem solver!
Sean - Round Rock, TX
RL - Georgetown, TX
Quick and Efficient
David - Cedar Park, TX
Tommy was great! We showed him the issue and he knew immediately how to resolve it. The work took about ten minutes once he had the parts. He even went back to the warehouse and retuned the same day to complete everything!
WASHER KENMORE 110.470896 Arrived onsite for washer leaking. Upon arrival found unit is operating as designed but hot hose was not connected to valve correctly dripping water slowly but surely from back of unit causing for unit to have large puddles leading around. Tightened valve and charged customer service fee. Job Completed. No signs of leaks during service.
OVEN GE 164D3871POO1 Arrived onsite for oven door jammed and not turning off. Upon arrival found door lock blinking and door damaged and missing screws. Used some screws on hand to repair door.
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for dishwasher have F8 error code. Upon arrival found unit Sump was weak as well as control was misreading error codes from water fill valve. Ordering sump and control. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11416362 (PUMP AND MOTOR ) and 1 W11416362 (CONTROL )
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not drying correctly. Upon arrival found unit dispenser not dispensing rinse aid. Found that unit was jammed in the back not allowing unit to dispenser to dispense rinse aid. I jammed dispenser and tested. Job Completed.
RANGE WHIRLPOOL WFE714HLAS0 Arrive onsite for range heating to hot. Upon arrival found unit was overheating. Found sensor misreading temp unit was at approximately 140 when sensor was checked sensor read it at room temperature. Found unit tested good. Ran a bit hot so I calibrated it down slightly but ran within proper heat.
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 Arrived onsite for refrigerator not receiving water and freeze ins food. Upon arrival found unit was not reading correctly from control and that unit water line was frozen as refrigerator was below freezing. Replaced control and spoke with customer about defrosting unit. Job Completed.
WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for F8 E1 . Called tech line upon speaking with ED. Ed stated that unit needed drain hose 39 to 36 inches away as seen on page 4 on the user care guide. 7729317221 ED. Upon letting customer know this was a installation problem as hose was too low.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previously diagnosed parts. Turned unit off from breaker. Removed unit from wall. Removed and replaced control and UI. Put unit back into wall. Turned unit on at breaker and tested. Unit tested good job completed.
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for range damaged found upon arrival control panel was dented in upper right and left corners. Ordering new control panel office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11180283 (PANEL )
COOKTOP KITCHENAID KECC568RPB02 Arrived onsite for previously diagnosed parts. Had incorrect burner for center reordering. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP8285849 (CENTER ELEMENT )
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for dishwasher not draining. Upon arrival found that drain hose was incorrectly installed at rear of unit. Pulled unit used Shop VAC to collect water that was stuck in hose and reinstalled hose correctly. Job Completed.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for refrigerator ice maker leaking. Upon arrival found that valve was open and constantly sending water to ice maker. Replaced valve and tested unit tested good. No signs of leaks detected during service.
REFRIGERATOR WHIRLPOOL MSS25C4MGB00 Arrived onsite for refrigerator still not making ice. Found unit valve was pulled slightly when I pushed unit into place. Choose to blow air through all water lines to clear them and then reattached all lines checked water. Turned on and tested found unit tested good. No signs of leaks during service.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator not cooling correctly. Upon arrival tested temps in freezer and fridge found freezer running at 0 and fridge running at 34 set on coldest temp. Adjusted settings so refrigerator wasnt freezing products. Found otherwise unit is operating as designed compressor is working and cooling unit. Job Completed.
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for range not heating. Upon arrival found that unit had block and wiring damage. Ordering new block and wiring office to reschedule.; ordrng 1 W11344556 (HARNESS ) and 1 WPW10245259 (BLOCK )
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for refrigerator not making ice. Upon arrival found unit has loose connections to ice maker. Tightened connections and put unit through fill test 45 and harvest 57 unit tested good on both. Job Completed.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven not operating stopping on bake. Upon arrival found unit was not reading console correctly and control was not operating correctly in random with console. Ordering console and control.; ordrng 1 CNOTE (TO REQUESTED ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11297709 (CONSOLE)
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for washer making loud screeching during spin. Upon arrival put unit into diagnostics found no error codes. Spoke with customer and found failure was intermittent. Took lid off and found that unit was not balanced correctly likely causing spin to rub agains tub during heavier cycles. Fix and rebalanced. Tested in diagnostics 5 times with High spin. Found unit tested good. Job Completed.
WASHER MAYTAG MHW5500FW At onsite for washer not draining correctly. Upon arrival found no error codes. And that drain was working as designed. Found that detergent hose was kinked. Trapping and releasing water into unit after wash cycle. Fixed and realigned hose. Tested unit unit tested good no signs of leaks during service. Job completed.
OVEN WHIRLPOOL WOS51EC0AS03 Arrived onsite for oven not heating past 250. Upon arrival set oven on bake for 400. And tested found unit operating as designed unit heated and had its fluctuations between temps high and low 3 times and tested averaging 400. Unit had no error codes and is operating as designed. Job Completed.