Local Reviews
for Thomas

Rated 4.9 out of 5 stars based on 299 customer reviews

Map of Marble Falls, TX

Excellent communication with customer!





Map of Georgetown, TX

Awesome service




Great service, personable servicemen, explained exactly what the problem was how it needed to be fixed. Fixed it quickly and competently.


Map of Georgetown, TX

Repaired!




Tommy was outstanding, and repaired a problem that we had been dealing with for over 7 months, that had as of yet went undiscovered.


Map of Burnet, TX

Great service and technician





Map of Burnet, TX

Awesome




Great service and awesome price ❤️


Map of Georgetown, TX

Doug




Excellent service


Map of Georgetown, TX

Trusted Service




Our relatively new refrigerator stopped working — a very disruptive event for us. The preliminary diagnosis was a failed compressor and a major repair requirement. Tommy correctly determined that was not the case, and explained what might have happened. Thanks to his honesty and expertise, we avoided an expensive repair job. We were very pleased with his skill and friendly personality.


Map of Marble Falls, TX

AE knows what service is and delivers!




Capable, efficient, and pleasant service!


Map of , TX

Professional




Repairman was very professional and took time to explain problem and recommendations for future use.


Map of Round Rock, TX

Great Service




Prompt service and Knowledgeable and experienced repair Knowledgeable and experienced repair man


Dora





First class service.




Every person that I have delt with from Appliance Express has been courteous, professional, and competent. Thomas was efficient and put a human touch to the service he provided.


On time, knowledgeable, friendly.




Knew his trade, checked all possibilities and explained what he was doing.


Very experienced tech




Appt. confirmation very cumbersome. Why should I be expected to confirm my presence at home for the appt. by e-mail "and" phone. Once I say yes, that should stop subsequent contacts to me.


Warranty




Tommy was on time, fast and efficient. He explained what he was doing and was finished in just a few minutes. It was a pleasure to have him in my home.


Thomas L.

Thomas L.

TRASH COMPACTOR WHIRLPOOL GX900QPPS4 "Arrived on site for unit not running. Arrived on site to test and customer had unit removed from the cabinet. I ran unit many,many times and the unit worked properly every time."

Near Blister Gold, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

DRYER MAYTAG MGDX655DW2 Arrived on site for no heat condition. Found unit would run but not heat. Found an open fuse and cut off. Replaced both. Unit now heats. Unit is not hooked up to a vent hose. Informed customer the unit should not be used until it is converted for LP gas usage.

Near Ranch Rd 1869, Liberty Hill, TX 78642
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site for no cool condition. Found unit was turned off. Plugged unit in and all operations started normally. suspect possible fresh food evaporator leak. Will call customer in the a.m. to see how the fridge is cooling. No water is hooked up to the unit.Vburruss@hotmail.com

Near Co Rd 278, Liberty Hill, TX 78642
Thomas L.

Thomas L.

ICE MACHINE KENMORE 106.895931 Arrived on site for unit not making ice. Found that the water distributor tube is cracked and spraying water out into the floor of the unit plus the reservoir runs dry empty quickly and cannot produce ice. Water connections are currently all dry; ordrng 1 W10863947 (tube)

Near Hidden Oaks Dr, Kingsland, TX 78639
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site for no ice condition. Found icemaker compartment at 35 degrees. Found fan motor running at slow speed. Replaced icemaker fan motor. All water connections were fine Salems50@ yahoo.com

Near Oak Ridge Trail, Kingsland, TX 78639
Thomas L.

Thomas L.

OVEN MAYTAG MGT8820DS05 Arrived on site for no heat in the lower oven. Tested unit and found lower oven had a failed burner igniter for the big burner. Replaced and unit now heats properly.

Near Berrywood Ln, Georgetown, TX 78633
Thomas L.

Thomas L.

DRYER GE GFDR480EFWW1 Open part box to find grill is broken. Will have office re-order and inspect before rescheduling.; ordrng 1 INSPECTPARTBEFORERESCHEDULINGPLEASE and 1 WE18X10021 (grill assembly)

Near Co Rd 200B, Burnet, TX 78611
Thomas L.

Thomas L.

DISHWASHER JENN-AIR JDTSS244GS0 Arrived on site to replace outer door panel. Open new door panel to find it was dented. Will re-order. PSP part. Office to reschedule.; ordrng 1 W11178669 (OUTER DOOR PANEL)

Near Oak Point Court, Liberty Hill, TX 78642
Thomas L.

Thomas L.

WASHER GE GTW460ASJ6WW Arrived on site or unit making water. Found inlet water valve cracked and leaking. Replaced and tested. All water connections were dry.

Near Crane Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit not drying silverware. Tested all functions of the unit and all functions are working as designed. Water temperatures are 128. All water connections were dry.

Near Haystack Creek Trail, Georgetown, TX 78633
Thomas L.

Thomas L.

REFRIGERATOR FRIGIDAIRE FGHC2331PFCA Arrived on site for unit that would not dispense ice through the door. Tested unit and found that there was a bent chopper blade in the front of the dispenser. Straighten blade and dispenser is now working properly. All water connections were dry.

Near Armstrong Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

OVEN WHIRLPOOL RBD275PDB6 arrived on site for no operation of oven. Found that the thermal fuse in the control panel had failed. Removed and replaced that fuse. The unit now he is in both cabins.

Near Belmont Dr, Georgetown, TX 78626
Thomas L.

Thomas L.

WASHER WHIRLPOOL WTW5000DW1 Arrived on site and replaced gear case due to oil leak. Tested unit after repairs and all water connections are dry.

Near Creekside Cove, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Arrived on site for unit that would dispense ice when I am asking for it to dispense water. It should not dispense ice unless I depress the ice paddle. The user interface, bank control, and left fresh food door have all been replaced. The unit is still doing the same thing dispensing ice when I’m not asking you to. The dealer has committed to the customer that if this door did not resolve the problem they would replace her unit. She will contact the dealer about her unit. All water connections are dry."

Near Los Encinos, Marble Falls, TX 78654
Thomas L.

Thomas L.

WASHER WHIRLPOOL WTW8500BC0 Arrived on site for unit continually beeping. Tested unit and failure code for failed doorlatch appeared in control panel. Replaced door latch and all functions are now good. All water connections are dry. Customer had to return to work before work was completed.

Near Co Rd 336, Bertram, TX 78605
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL KICU569XSS00 Unit needs diffuser. Part was supposed to be sent to the home. Part has not arrived. Notified parts department.; saved tckt

Near Burnet, TX 78611
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Arrived on site for unit that would dispense ice when I am asking for it to dispense water. It should not dispense ice unless I depress the ice paddle. The user interface, bank control, and left fresh food door have all been replaced. The unit is still doing the same thing dispensing ice when I’m not asking you to. The dealer has committed to the customer that if this door did not resolve the problem they would replace her unit. She will contact the dealer about her unit. All water connections are dry."

Near Los Encinos, Marble Falls, TX 78654
Thomas L.

Thomas L.

DISHWASHER KITCHENAID KDTE204ESS0 Arrived on site for poor Washing conditions. Unit would not allow diagnostics to be run. Will order a control and touch panel. All water connections are dry. Office to check part availability and reschedule with; ordrng 1 W10703867 (heater) and 1 W10854225 (cntrl-elec) and 1 W10901795 (panel-cntl)

Near Ranchette Rd, Kingsland, TX 78639
Thomas L.

Thomas L.

REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on site for no ice condition. Found that the icemaker filled tube had frozen inside the ice box compartment. Replaced line and sealed per factory recommendations. Water connections are all dry.

Near Crane Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for no ice condition. Tested unit and found that the unit had power to the ice maker model but the module would not turn. Removed and replaced ice maker. All water connections are dry.

Near Orchard Park Dr, Liberty Hill, TX 78642