Sandra - Hereford, TX
Timely and efficient
Kathryn - Marble Falls, TX
This is the second time Tommy has been out to our house, unfortunately. We are really impressed with your service; no so much with Kithchen Aid appliances, though.
Marsha - Red Rock, TX
He was professional, was friendly, and handled the issue quickly. 👍🏻👍🏻
Jo - Marble Falls, TX
Kimbra - Elgin, TX
They were professional, on time courteous and fixed the problems. Thank you!!!
We needed an LED freezer lite for a year under warranty
Beverly - Marble Falls, TX
We had 2 other times someone came out during last 2 mos. Both times from Appliance Science. Same man did nothing 1st time & no show with no phone call 2nd time. Impacted our whole days. Disrespectful & rude. We are busy people! Thank You for 3rd visit to order part & 4th visit with results. That's what it's been like to move to Marble Falls, TX>Austin.
Wayne - Kingsland, TX
Completely satisfied with the service call.
Sue - Burnet, TX
I am very pleased with the service on my oven. It took Thomas a few seconds to find the issue with my oven. He replaced the heating unit and now everything works perfectly. He is very knowledgeable.
Another quality service call
Chester - Burnet, TX
Thomas makes Apiancw express and the manufacturers look good. Very knowledgeable and steady in his troubleshooting approach. Well spoken and carries hisself well
Great, helpful service
Barndo - Bertram, TX
Good job, but the actual repair of my main is totally unreasonable. $700+ to fix a machine that I can purchases a brand new Whirlpool for that or a little plus.
good customer service
Leah - Burnet, TX
Service was good all three times, however, it was a little aggravating that they had to come back for a third appt.
Lynn - Kingsland, TX
Tommy does a fantastic job
Bob - Horseshoe Bay, TX
honest and straight forward
Freezer Ice Maker
Kayla - Bertram, TX
GreTest appliance repairman I have ever met. Simply the best!
Larry - Horseshoe Bay, TX
REFRIGERATOR WHIRLPOOL WRF954CIHZ9B Arrived on site for door that was not level and not closing properly. The right fresh food section door was not properly aligned. Adjusted right front foot to level unit and all is now well. All water connections are dry.
DRYER MAYTAG MEDB835DW4 Remove and replace call Solon overlay due to communication failure with main control. Unit now operates properly. Dryer is brand new and clean. Customer will replace plastic vent pipe.
ICE MACHINE KITCHENAID KUIX505ESS0 Arrived on site or no ice condition. Tested unit and found unit to have a failed inlet water valve. Replaced and tested. Unit made and harvested a good slab. All water connections were dry.
RANGE GE PT7800SH6SS Arrived on site for light not turning off. Found that the door hinge / liner screws were all loose. And door was not closing fully. Tightened all six screws and operation is now correct.
DISHWASHER WHIRLPOOL WDT710PAYM6 arrived on site for Improper operation. Found that the washer motor has failed and will need to be replaced. Water connections are all dry; ordrng 1 WPW10482480 (pump&motor)
MICROWAVE GE DVM7195SK3SS Arrived on site for no operation. Tested unit and unit powered up and heated water on the first attempt. On the second attempt the unit did not heat. Found unit pulling 100 Watts on second attempt. Fans lights and turn tables all functioned but no heat. Wattage indicates open cook relay. Will order control. Will also bring back heating components as I was not able to test them with a failed control. Office will locate parts and reschedule with customer.; ordrng 1 WB24X26785 (thermostat asm w/ br) and 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (microwave magnetron) and 1 WB56X30178 (CONTROL)
WASHER GE GTW460ASJ8WW Arrived on site for excessive vibration during the spin cycle. Tested unit and found unit to have a failed spin basket which is causing the vibration. Office will locate part and reschedule service with customer.; ordrng 1 WH45X26175 (basket asm)
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to repair upper rack. I cannot get unit out of wall due to tile in front of unit. Customer will need to have u it removed so repairs to upper rack can be done. ; saved tckt
RANGE WHIRLPOOL WFE505W0HW1 Arrived on site to have customer informed me that the left front burner switch doesn’t turn properly. Replaced left front burner switch.
COOKTOP WHIRLPOOL WFC150M0EB1 Arrived on site for left front burner not heating. Found that the left front burner and receptacle have failed. Replaced and tested. All operational now normal.
REFRIGERATOR AMANA ASD2575BRW01 Arrived on site for unit not dispensing ice. The customer informed me that the unit is all working properly except for the freezer light. The freezer light is not working. Found that the freezer door switch was frozen in the closed position due to the gasket not sealing properly due to plastic in the way of the door gasket. Corrected situation and unit now operates properly with no water leaks.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on sit for cracked console. Console was cracked on left side. Replaced. All water connections were dry.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for no ice conditions. Tested unit and found no voltage going to the icemaker water valve. Replaced ice maker and still no voltage to water valve. Contacted the manufacture and spoke with Andy. In the conversation with the Andy our phone call was disconnected. Recontacted manufacture and spoke with Kathy about the situation. We did multiple testing and determined that the wiring harness for the icemaker in the freezer compartment will need to be replaced. Customer has requested that I make no more repair attempts. Customer has informed me that he will request a new product at this point. All water connections were dry.SR#7723940154
ICE MACHINE KITCHENAID KUID308ESS2 Arrived on site for no ice condition. Tested unit and found that neither water pump was running. Voltage was present to both pumps. Will order both pumps. Also order a user interface in case it may be needed. All water connections are dry. Only one interface shows to be in stock so office will check and then reschedule customer.; ordrng 1 W10865633 (cntrl-elec) and 1 WPW10489125 (pump)
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Removed and replaced cracked icemaker fill line. Inlet water valve has a small leak an lower cover has a broken snap on right side. Office to.ocate part and schedule service. Water connections are dry.; ordrng 1 67006329 (cover- wat) and 1 W11043013 (valve)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found icemaker bucket to be defective from the bottom side and not meeting with motor coupling. All water connections were dry.
REFRIGERATOR KITCHENAID KRMF606ESS01 Removed and replaced door due to poor fit good gasket. All water connections were dry.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for no cool condition. Unit had been off and the customer turned it back on about an hour before I arrived. The fresh food temperatures had exceeded the middle 50° Mark. Currently the freezer is 18 and the fresh food is 41. All operations functioned properly during diagnostics. I am not sure what happened. It’s possible that the control was reset by unplugging and plugging the fridge back in. All water connections are dry.
DRYER MAYTAG MED5500FC2 arrived on site to replace damaged front panel. Upon inspection I found a few more damage pieces that I am now ordering an office with locating and reschedule.Dryer topConsole/ front top bracketBulkheadConsole bracketTops rear bracket; ordrng 1 W10208198 (bracket) and 1 W10861611 (console) and 1 WPW10208383 (top) and 1 WPW10653575 (channel)
FREEZER WHIRLPOOL WRS571CIDM02 Arrived on site as unit will not dispense ice. Previously the ice door was not shutting and the ice cubes were sticking together. Today the icemaker is overflowing and leaking into the bin creating a similar situation which jams the icemaker dispenser. Will order a new icemaker and water valve.; ordrng 1 W10873791 (icemaker) and 1 WPW10341320 (valve-inlt)