Thomas L.


Years with Company:

Awards:

Local Reviews
for Thomas

Rated 4.9 out of 5 stars based on 196 customer reviews

Map of Holland, TX

Great service





Map of Georgetown, TX

Highly Recommend!




Quality service.


Map of Burnet, TX

Bobby




Tommy showed up on time. He was friendly he was knowledgeable and he went to work right away. He answered all my questions and I was happy with his service.


Map of Meadowlakes, TX

Good and quick service




Great experience, technician arrived on time and repaired my dryer in a matter of minutes. My dryer had not worked since mid July and two service people had looked at it. Obviously one was an idiot. Thank you very much.


Map of Marble Falls, TX

Kersey




We both were so please to have Tommy back in our home to fix our ice maker. We had meet him when he arrived to replace it the first time a year ago and he does such a good job, respects our home with shoe covers and brings in a floor cover to work off of too. We do not know the cost as we have a extended service warranty with Lowes.


Map of Buchanan Dam, TX

Great service




Prompt. Courteous. Knowledgeable. Friendly.


Map of Georgetown, TX

Fastin great service





Map of Horseshoe Bay, TX

Tommy is a great technician and answered all of my questions. He was polite, knowledgeable and patient.




I will recommend Aplliance Express to all of my friends!


Map of Horseshoe Bay, TX

Great Service and Tommy is fantastic




Very professional and accommodating knows the products and gets work completed and I have the confidence it’s done right.


Map of Horseshoe Bay, TX

Tommy did a GREAT job!! Got my ice machine back to normal!! Thanks!!!




Would recommend👍


Efficient, professional, excellent technician





Outstanding





Jennifer




Thomas was incredibly friendly and professional. One of the best customer service experiences my husband and I have had.


Amazing Service




This is the second time Tommy Lott has serviced our dishwasher. He is very professional and efficient. We hope that we can get him to do all our service calls.


Exceptional service!





Thomas L.

Thomas L.

Arrived on site as upper portion of agitator is not Working. replaced the failed Agitator Cam . Unit working properly with no leaks.

Near Parkhill Dr, Bastrop, TX 78602
Thomas L.

Thomas L.

Arrived on site for no operation. The unit actually instantly turns on the drain pump when you first plug the unit in thinking that it is full of water but it has no water in it. When I remove the pressure hose from the control board which should stop the drain pump, the drain pump continues to run indicating it failed control. The drain pump is also noisy. So I am ordering a control and a pop and will need office to reschedule due to availability.

Near Main St, Bastrop, TX 78602
Thomas L.

Thomas L.

Arrived on site to replace loosefitting evaporator cover. Opened box and the new cover has a black mark with scratches underneath it. The customer rejected this panel and we will need to re-order another one but it is X part. Office will reschedule.

Near Pine Cove, Bastrop, TX 78602
Thomas L.

Thomas L.

Removed and replaced scorched cooking rack. Reported issues to manufacturer. Spoke with Andrew. SR# 7722978582 I then was transferred to the safety team and spoke with Natalie. She documented file as well.

Near Hasler Blvd, Bastrop, TX 78602
Thomas L.

Thomas L.

Arrived on site for noisy operation. Tested unit and all functions of the cycle. Parts were not needed. It turned out the impeller will bolt was loose. Corrected it tested again. All water connections were dry.

Near Willy Rd, Bastrop, TX 78602
Thomas L.

Thomas L.

Arrived on site for no ice condition. Removed and replaced failed cutter grid. Unit is now working properly. All water connections were dry.

Near Old Settlers Dr, Bastrop, TX 78602
Thomas L.

Thomas L.

Arrived on site for no fan operation. Found unit to be operating at this time. If it acts up again, it will probably need a new fan control which has been discontinued.

Near Davis Mountain Cir, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for no operation. Found unit had no power. Found unit breaker was tripped. Reset breaker and unit now operates properly DW110 $129.99

Near Liz Ln, Georgetown, TX 78633
Thomas L.

Thomas L.

Checked unit. Good voltage at plug. Unit will not start at all. Found that the door switch is not physically working but has power to it. Needs door switch

Near S Hill St, Burnet, TX 78611
Thomas L.

Thomas L.

Checked unit. Put into diagnostics. Ran agitation and noise coming from motor area. Bolt is tight on rotor but it is moving like it is loose. Needs the gearcase, stator, rotor to fix the loose issue

Near Sunday Dr, Burnet, TX 78611
Thomas L.

Thomas L.

Checked unit. Ran diagnostics and forced cool. No abnormal noises. Spots doors from cleaner are not covered. Advised him of that and to fix he would have to do a scratch repair kit himself. Also advised him to try and take a video with audio of the noise next time it happens to help us pinpoint what’s going on.

Near US-281, Marble Falls, TX 78654
Thomas L.

Thomas L.

Checked unit. Found loose harness on the drain pump. Tightened connections and tested. Unit is installed correctly and all connections are dry.

Near Ranch Rd 2831, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Checked unit. Installed properly and all connections are dry. Top rack adjuster was off track causing it to push on the door. . Adjusted rack and clipped adjuster back in. Unit work good. Complete

Near W University Ave, Georgetown, TX 78628
Thomas L.

Thomas L.

Checked unit. Found that the on/off switch was stuck off. Adjusted switch and tested unit. All ok. Ventilation good. Complete

Near Peggy Dr, Liberty Hill, TX 78642
Thomas L.

Thomas L.

Temps are 32-34 in fresh food, -1 in freezer. Both evaporator look good, ran diagnostics and tested all fans, all ok. Showed customer how to utilize the max cool and max ice settings. All water connections are dry. Complete

Near Co Rd 284, Liberty Hill, TX 78642
Thomas L.

Thomas L.

Arrived on site for no operations. Found motor control board lights indicating a failed motor control. The water level switch is also not regulating proper water level and will need replacement

Near FM 1174, Bertram, TX 78605
Thomas L.

Thomas L.

Arrived on site for Noisey operation. Clean out wash pump filters and sump. Unit now operates at proper sound levels. Complete

Near FM 2268, Holland, TX 76534
Thomas L.

Thomas L.

Arrived on site for Noisey operation. Removed and replaced Noisey support wheels/ repair kit. Unit now operates properly. Vent in unit is clear.

Near Fawn Meadows Dr, Temple, TX 76502
Thomas L.

Thomas L.

Checked unit. Was stuck in defrost when arrived. Advanced timer manually, components kicked on. Compressor did not come on. Tested compressor and run winding shorted to ground and relay and overload blown. Unit needs the compressor , relay, overload, and defrost timer. Send for authorization

Near Crows Ranch Rd, Salado, TX 76571
Thomas L.

Thomas L.

Checked unit. Ran diagnostics and spin test. Found that the lid lock was noisy, washplate rubbing the basket and hub, due to a failed gearcase. Also control would not exit out of test mode. Unit needs the gearcase, hub assembly, washplate , and control board. Send to Lowe’s for authorization

Near Cedar Valley Rd, Salado, TX 76571