Good to Know
Janice - Georgetown, TX
Although my repair was not complicated Steve took his time to explain a lot of features I did not understand. I greatly appreciated it and would ask for him again.
John - Round Rock, TX
Great service!!! Warranty
Anita - Georgetown, TX
Whirlpool Frige Repair
Joe - Austin, TX
Had both frige and dishwasher repaired. Dishwasher was repaired the day repair person showed up, but the frige wasn't repaired until part was received 5 days later. Good thing we had a spare frige, as 5 days is a long time if you have a large family. Not to mention 25 cubic feet worth of groceries is a lot of food to store in ice chests .
First Attempt at Repair
Charles - Round Rock, TX
We had a first service call to repair a KitchenAid dishwasher door that kept popping open during the beginning of a cycle, i.e., the latch did not hold. The repair worked initially, but a few days later the door kept opening during the cycle...the light on the door kept flashing and the cycle did not continue. We had to put a device under the door handle, held by a heavy object to keep the door closed so the cycle would complete. The repair did not work and we called to set up another appointment. The rest of the survey could not accurately be completed: - Service quality was initially fine but then it did not actually fix the problem - There was no charge for the service, but the service/repair did not work. How do you rate that? - The rate with respect to convenience is irrelevant because the repair did not fix the issue. Who cares about convenience since we were inconvenienced by having to set up another appointment for another repair call. We did not have to wait too long to get a second appointment, so that was a good thing.
service ice maker
Thomas - Georgetown, TX
Steve was impressive in his analysis of the problems.
Daniel - Georgetown, TX
Kristen - Georgetown, TX
The technician was very nice and courteous. He did the job well and quickly. Showed up when they said he would.
So professional and efficient service
Katherine - Georgetown, TX
Really Great Results!
Mary - Georgetown, TX
My Maytag washer is not the latest model so I was VERY impressed that Steve, the tech, had the part we needed in the truck that very day!!! No long wait for a part to be shipped in. No having to schedule yet another afternoon where I had to leave work early! Steve is a great person and I was very comfortable having him in my home.
Super Customer Service
Suzanne - Austin, TX
Steve was so nice and helpful. He went out of his way to go to Home Depot and get me a new dryer cord to replace the one that melted. Also made sure to contact me on his way here.
John - Georgetown, TX
TM - Pflugerville, TX
After having another shop diagnose our washer issues as a transmission issue, I contacted Maytag and they decided to warranty the problem. They made arrangements with Appliance Express. I knew I didn’t agree with the diagnosis of the first tech, but was happy to see that the second tech sent for repairs (Steve), was able to make his own diagnosis and repair the issue with parts on the truck. I would definitely call and request Steve again!
Craig - Temple, TX
Will definitely call them again, if needed.
Alison - Temple, TX
Wonderful service and very kind!!!!
DRYER WHIRLPOOL WED5000DW2 Arrived on site for the unit is not working. Customer advised on time cycle the timer will not advance and will have to manually turn the knob to turn it off. Tested the unit and found the timer is defective. Replace the timer and tested the unit. Unit works properly and advise customer to clean the air vents every six months.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site to replace the slides on the freezer rails due to the door not closing in the freezer. Replace the slides and added adhesive on the freezer liner. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to replace the evaporator cover due to excess of frost buildup in the refrigerator cover evaporator. Replace the evaporator cover and advise customer to wait 24 hours for the unit to start cooling and freezing. All water connections were dry at the time of service. Job complete.
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for the unit is not working properly. Tested the unit in diagnostics and received error codes F8e3 overflow,and F7e5 shifter.
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived on site for the unit is not making coffee. Tested the unit and the unit will display adjust fine coffee And nothing will come out. Called Whirlpool Andy And advice to replace the infusion and heater. Will also order the grinder due to the display error. Office will need to reschedule the customer due to xpart.; ordrng 1 W10661793 (heater) and 1 W10661796 (grinder) and 1 W10661810 (infusion)
WASHER MAYTAG MVWB765FW0 "Arrived on site for the unit is not working properly. Customer advised that the unit goes off balance and gives a LF error code. Tested the unit In diagnostics and received error codes F8e1 long fill, and F0e3 off balance. Found the dispenser tray is rusted on the left side and cause clothes to stain. The unit will need a new suspension, valve housing, and tray. Office will need to reschedule the customer due to unable to get any Internet service at their house.; ordrng 1 W10919352 (drawer) and 1 W11172234 (HOUSING)"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for the unit has frost buildup in the freezer and ice will not dispense. Found the ice will not dispense from the door and also there Is frost buildup in the top section only. Found the unit will need a new ice chute and the auger. All water connections were dry at the time of service.; ordrng 1 W11098702 (door-ice) and 1 W11202789 (AUGER)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for the unit is making a vibration noise. Customer has a video where the unit is making a vibration noise. Tested the unit and found the vibration noise will go away if you push on the door. Found the copper lines are hitting the bottom panel near the compressor. Use the sealer pads to put around the copper. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
RANGE WHIRLPOOL AGR5330BAB3 Arrived on site for the unit oven will not ignite. Remove the back panel and found unit is infested with roaches and it damaged the control board. Advise the customer that work or will not cover any parts or labor. Customer advised that they will be contacting the supplier. No gas leak present.
WASHER MAYTAG MLG2000AWW Arrived on site for the unit cuts off when the selector switch is on hot in the wash cycle. Tested the unit and found the water temperature switch is defective. Also found the shocks on the unit are weak. Found the parts are discontinued and no longer available. Customer only paid for the service fee.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for the unit will not turn on. Found the thermal fuse has no continuity. Replace the thermal fuse and tested unit. Unit is still not working. Replace the timer and the push to start button and the unit is working properly. Advice password to clean air vents every six months.
WASHER WHIRLPOOL MVWB755DW0 Arrived on site for the unit is making noise. Customer advised the noise will happen right away. Customer also advise that the unit is making a bird chirping noise. Found the unit will need a new gear case and a new inner basket due to noise. Advise customer that the parts are covered under the extended warranty manufacture and quoted the customer for labor $269.99 plus tax. Customer only paid for the service fee on the first visit. Advise customer the office will be contacting them to reschedule.; ordrng 1 W10811957 (spin basket)
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site for the unit is not freezing or cooling. Tested unit and found the control board is defective. Replace the control board and tested the unit. Also found the door latch to the filter housing will not close. Will need to order the filter housing, door, and latch. Office will need to reschedule customer with the second appliance.; and 1 W10794369 (housing) and 1 W10895921 (cover-filt) and 1 WP2223877 (latch)"
COOKTOP JENN-AIR JED4430WB02 "Arrived on site for the unit fan will not work. Tested the unit and the fan only works on medium and with the unit is set to low and will make a pop noise. Found the blower has shorted. Unit will need a new control, control tch, And a blower. Office will need to reschedule the customer.; ordrng 1 CNOTE (2ND APPLIANCE ) and 1 WPW10190396 (cntrl-elec) and 1 WPW10190398 (cntrl-tch ) and 1 WPW10338537 (blower)"
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for the unit is not draining. Tested the unit and found the unit will not drain. Found the garbage disposal still has the drain cap. Remove the drain cap and tested the unit. Unit works properly and all water connections were dry at the time of service.
DISHWASHER KITCHENAID KDTE254ESS2 "And on site to replace the lower spray arm, upper spray arm and the sump and motor due to the unit not washing dishes properly. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
WASHER MAYTAG MVWC425BW1 Arrived on site to replace the control due to unit not working properly. Replaced the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
OVEN WHIRLPOOL WFC310S0ES3 "Arrived on site for the unit is not heating. Tested the unit and the unit cooktop works but the oven will not get hot. There’s 245 volts to the terminal block. All elements and fuse check good. Unit also has error code f5e1 and the light will not turn on. Unit will need a new control, light bulb, and latch assembly.; ordrng 1 W11122536 (cntrl-elec) and 1 WPW10107820 (latch-door) and 1 WPW10571723 (bulb-light)"
REFRIGERATOR WHIRLPOOL WRB119WFBM00 "Arrived on site to replace the compressor, uv drier, and access valve due to unit not freezing or cooling. Replaced all parts and added 4.25 oz of refrigerant. Unit works properly and all water connections were dry at the time of service."
WASHER WHIRLPOOL WTW5840BW0 "Arrived on site for the unit is not working properly. Tested the unit in diagnostic and received error code F7e6 motor fault, and F7e5 shifter fault. Found the acuator will constantly move and unable to find a position. Also the wash plate moves freely when spinning the basket. Unit will need a new wash plate, acuator, motor, and hub. Will need autho and office will need to reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 W10528947 (drive hub kit) and 1 W10832724 (drive motor) and 1 WPW10006355 (actuator) and 1 WPW10215115 (washplate)"