James - New Braunfels, TX
The technician was very friendly and helpful.
Timothy - New Braunfels, TX
The service attendant was professional and efficient.
Thomas - Kyle, TX
Kevin was early than the designated appt time and resolved my problem. He answered my questions.
Whirlpool dishwasher wasn't heating water.
Frank - Marion, TX
Kevin explained the problem succinctly.
Fixing the refrigerator
Mike - Kyle, TX
Fixing the refrigerator they were on time see an excellent job done
Betty - New Braunfels, TX
Kevin Bell technical expertise
Lynny - San Marcos, TX
IMHO, Kevin Bell is the consummate repair person. He is a Professional in every sense of the word - prompt, thoughtful, kind, generous (helped with removing and restoring items in the freezer), knowledgeable and humble. He called a colleague to confer with regarding his prognosis and then installed the part in a timely fashion. I hope I have the honor of being served by Kevin in the future.
Nell - Austin, TX
Kevin let me know when he was on his way, which I really appreciated. He found the problem rather quickly & fixed it. Such a relief.
Great service and very efficient.
Larry - Manchaca, TX
The technician was prompt and courteous. Replaced the part in a timely manner.
At last I got satisfaction. If the first tech had replaced the ice maker as we suggested, we would be completely satisfied
Michael - Kyle, TX
Kevin did an excellent job
Not sure what you want
Ralph - New Braunfels, TX
Still getting some moisture on top of gasket. But not nearly as bad as it was.
Rhonda Riedel - Canyon Lake, TX
Polite, efficient & professional
Kristi - Austin, TX
I have had issues with other in town, but I found everything from the office to the person sent to my home to be great.
Judy - Kyle, TX
Excellent customer service! Expressed that the technician covered his shoes, knew what to do, and fixed the problem with the dishwasher.
Quick and Easy
SHug - Austin, TX
Thanks for the quick and easy repair!
REFRIGERATOR FRIGIDAIRE LGHK2336TF Arrived on site and found water pressure exiting dispenser and ice production is very weak. Spoke with Electrolux tech line and they traced waterflow back to a failed filter. Customer will need to replace filter. also found freezing in the fresh food section produce drawer. Tech assist recommended removing air vent cover and blocking 50% of the airflow with permagum
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found small amount of frost on the left-hand side just inside of door, took picture. Added silicone around the perimeter between the freezer liner and outer cabinet to remove any air gaps. Requested that customer continue to monitor refrigerator if issue continues a new freezer door will be needed. No water leaks from connections at time of service, job complete."
OVEN JENN-AIR JJW2830WS02 "Arrived on site and inspected oven and found both are heating normally, all functions are operating as intended. Job complete
DRYER WHIRLPOOL WED92HEFW2
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found error code F3E1 cleared code and confirmed pressure hoses clear, per tech sheet started washer on a small load and it filled normally and is progressing with the wash cycle. Recommended to customer that they monitor the washer and if issue happens again we will bring back pressure hose, pressure switch, air trap , Control and harness to ensure repair on the next visit"
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site and replaced control diagnosed on previous visit, after replacement interior light is now operating normally, job complete"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and found icemaker in freezer has no production, replaced ice maker and found valve is actuating but there is no water. Used steamer to attempt to clear waterline this did not correct issue. Water line between secondary valve and icemaker is frozen/Blocked. Valve and fill tube with heater will need to be replaced.; ordrng 1 W11129435 (valve) and 1 W11238340 (FREEZER WATER FILL TUBE W HEATER )"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 arrived on site and inspected refrigerator and found weld point on top hinge has broken and caused door to fall forward and hit countertop. Door and hinge will need to be replaced at minimum. Spoke with safety team and they will call customer to offer a resolution 7725787263
WASHER WHIRLPOOL WTW8000BW0 arrived on site and found valve is intermittently leaking. No water leaks detected at time of service.
DISHWASHER WHIRLPOOL WDF3330PAHS3 "Arrived on site and set dishwasher into a diagnostic cycle and did not find any saved error codes. Ran a diagnostic cycle and heating element is on at the end. Customer is using rinse aid correctly in dispenser. Discussed drying expectations on metals, glass, ceramics versus plastics. Dishwasher is operating as intended, no water leaks from connections at time of service, job complete"
DISHWASHER KITCHENAID KDTM384ESS3 "Arrived on site and inspected dishwasher and found valve is stuck open and water is constantly filling tub. Replaced water valve and dishwasher is now operating normally. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and found drain pump has failed, replaced drain pump and washer is now operating properly. Found small metal blades in old pump. No water leaks detected at time of service, job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and replaced evaporator motor assembly and bracket diagnosed by previous technician, turn cooling back on and recommended that customer monitor refrigerator for the next 24 hours to ensure it is cooling properly. No water leaks from connections at time of service, job complete"
RANGE AMANA AGR5330BAS3 "Arrived on site and replaced temperature sensor, started preheat on 350 and it reached 430 degrees when chimed and when burner turned off. Temp then dropped to 295 before reigniting. (Temp average 362.) Then reached 400 then dropped to 295 again (temp average 347.5) Oven is now operating properly, Job complete"
DISPOSAL WHIRLPOOL GC1000PE4 arrived on site and found no operation from disposal, replaced it and it will now operate properly but switch to turn it off anon her to be malfunctioning and will not turn off. Switch/outlet will need to be corrected to complete repair. Job complete"
REFRIGERATOR KITCHENAID KUDF204ESB00 "Arrived on site and replaced harness diagnosed on previous visit, after replacement reset user interface and it began cooling again. job complete."
DISHWASHER AMANA ADB1400AGB1 "Arrived on site and found dishwasher is not draining, found check valve is stuck closed and after resetting it will now operate properly. Also added a high drain loop to the drain hose to prevent siphoning back into the dishwasher from the garbage disposal. No water leaks from connections at time of service, job complete"
WASHER MAYTAG MHW7100DW0 "Arrived on site and found error codes F9E1, F8E1, F3E1. Codes all correspond with service pointer W10803528 for Air trap. Removed center of air trap and it will now complete a diagnostic cycle if issue continues will need to bring back control board, pressure switch, pressure hose, and air trap assembly W10626116 to ensure repair on the next visit. No water leaks from connections at time of service, job complete"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found it was badly damaged by delivery team, tub has been dented, handle is missing, door is twisted and will not close, everything will need to be replaced except the control panel control board and harness in order for the dishwasher to work properly. Before ordering every part builder is going to get with delivery team and see if the entire unit can just be replaced. Dishwasher is not hooked up to power or water, job complete"
RANGE AMANA ACR4303MFB3 "Arrived on site and inspected range and found drawer slide rail is off on the right hand side and causing door to droop, Reattached slide rail and Drawer will now operate normally. Job complete"