John - Kyle, TX
Wry professional and clean dude. No hassle with warranty
Excellent Service, Great Technician
Chris - Austin, TX
Knowledgeable Tech, Very courteous
Quick, good service.
Joe - Austin, TX
Fast response, good service.
Craig - Austin, TX
I would highly recommend Kevin.
Jani - Buda, TX
Tech was great. Found and fixed the problem in under 15mins.
On time and Quick Service
Dorothy - Austin, TX
My Whirlpool Service Plan arranged for the service through Appliance Express. I'm glad they did because Kevin was very prompt and I could tell he was very experienced. My dryer was fixed in about 20 minutes. I'll definitely keep them in mind for any future appliance repair needs. Can't comment on price as I wasn't charged.
knowledgeable, listened, great job
George - Austin, TX
Kevin was a pleasure to have here yesterday repairing our oven. Full COVID protection appreciated too. He was thorough but not rushed. Highly recommend.
Peter - Austin, TX
Jared - Austin, TX
Good job, prompt, good communication and quick service. Thank you.
Vivian - Austin, TX
Excellent and professional
Janet - Austin, TX
Our service person was on time and knew exactly how to address our problems. He completed the work quickly and was very professional.
Robert - Austin, TX
Nell - Austin, TX
Appreciated good service. My fridge is still under warranty so that really helped since the ice maker stopped working.
Best appliance response team!
Laurie - Austin, TX
Each individual encountered was helpful, informing and efficient. Very happy to have had this group of people help me in my time of need.
James - Austin, TX
Kevin knew exactly what the problem was. We were very pleased and Appliance Express will be our go to company for service going forward.
WASHER WHIRLPOOL NTW4516FW "Arrived on site and inspected the washer and found no hot water supply and no standpipe for drain, took pictures. Recommended that customer only use washer on tap cold and also recommended that a standpipe be installed wide enough to have an air break. No other issues found with washer it is operating properly, job complete"
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site and found no ice production. Inspected ice maker and found tray is damaged. Replaced icemaker and removed frost buildup under ice bin. No water leaks from connections at time of service, job complete"
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site and inspected range and found left front element has failed. After replacing it ranges operating properly. No further repair is required at this time, job complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and found LED lens has fallen into door interior. Disassembled door and reset it and it will now work properly. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and inspected washer and found tub and basket are not centered, took one picture. Used leveling feet to ensure there is an equal amount of distance between the basket and the washer inner walls. Apartment resident is not home and cannot go over correct loading procedure. Apartment maintenance did not accompany technician to unit to observe findings. Job complete"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found right hand side adjuster is broken. Replaced adjusters with kit and dishwasher is now operating normally. No water leaks from connections at time of service, job complete"
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and found it is not draining. Found check valve is stuck and after correcting also found garbage disposal was recently replaced and knockout was not removed. After also correcting this washer is running properly. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and inspected refrigerator and found both freezer handles are loose. And central freezer bin front plastic keeps popping off. Corrected handles and will need a new freezer been shipped directly to the customer to complete repair. Job complete; ordrng 1 D2CW10858802 (D2C Freezer bin)
DRYER WHIRLPOOL WED560LHW1 "Arrived on site and inspected dryer and found it is running normally. Disassembled dryer and inspected all components and did not find any issues. Felt seal has already been added to this dryer. Service pointer W11378591A is not applicable to this dryer it is not fall within the serial number range. Material cannot be added underneath motor mount without having a new motor, fan blade housing and fan blade on hand. There is not enough slack even after removing motor clamps to access motor mount screws to the bottom of the dryer., job complete"
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found long fill error code, set washer into a diagnostic cycle and found no cold water flow from inlet valve. Removed incoming waterline and found no cold water flow out of supply to washer. Hot water flow is good,
WASHER WHIRLPOOL MVWB955FC1 "Arrived on site and inspected washer and found front left suspension rod receiver is broken, After replacing suspension ran a diagnostic test 51 and confirmed everything is operating normally, job complete"
WASHER WHIRLPOOL MLE22PRAYW0 "Arrived on site and inspected washer and found belt is broken, took one picture. A new belt will be needed to correct the issue. Parts are covered under warranty but labor is not. Office will need to collect before a return trip his scheduled ; ordrng 1 WPW10260319 (Belt)"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found actuator is not finding position. Also found gear case is beginning to leak oil. Took pictures. job complete"
REFRIGERATOR WHIRLPOOL WRF767SDEM1 "Arrived on site and inspected refrigerator and found Water has been spraying/leaking into ice bin, disassembled freezer and inspected waterline and it appears to be in good shape and is not locked with ice. Inspected icemaker and found funnel is clogged with ice, used steamer to clear icemaker and after connecting it back to power its cycled properly and filled properly. Icemaker appears to be working properly at this moment,
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and found Sump/Motor has failed, a new sump/motor will be needed to correct the issue. job complete"
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and replaced parts diagnosed on previous visit, after replacement dryer is now operating normally, job complete"
OVEN JENN-AIR JJW2830IL00 "Arrived on site and found user interface is displaying F1E1, Took one picture, will need to bring back an ACU For each oven.; ordrng 2 W11346199 (Appliance manager)s"
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site and inspected dishwasher and found standing water in tub, set dishwasher to drain and drain pump is not working. Replaced drain pump and started dishwasher and diagnostic cycle and everything is working properly. Recommend it to homeowner that dishwasher Magic we used to remove buildup inside the dishwasher. No water leaks from connections at time of service, job complete."
COOKTOP WHIRLPOOL GLS3665RS01 "Arrived on site and attempted to disassemble cooktop to replace spark modules, right rear and left front burners would not separate, burner heads are seized to orifice holders, spark modules cannot be accessed, nuisance sparking cannot be corrected.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected oven and found it is operating properly, found one button on user interface is semi unresponsive, will need to bring back control panel to correct issue.; ordrng 1 W11296171 (Control panel)"