Sherri - Austin, TX
Great experience !
Sandee - Canyon Lake, TX
Prompt very polite .Kevin excellent. On time. Very professional.
Adjust refer shelving
Al - Texhoma, OK
Kristie - New Braunfels, TX
David - New Braunfels, TX
Did a good job
Lars - Canyon Lake, TX
Our appointment was cancelled with Lowes warranty, and they never contacted Kevin to let him know. But he did contact me and was very polite.
Martin - Kyle, TX
Keith - Canyon Lake, TX
Kevin came in diagnosed the problem and had a quick resolution. Very respectful, seems like a go getter. I couldn't be more pleased.
Cary - New Braunfels, TX
Timely and professional. Knowledgeable about the product.
Carole - Austin, TX
Kevin came to work on my Whirlpool washer. He did maintenance on it and gave me some good tips. He was very nice and very professional. It was a good experience.
On time, professional
Martin - New Braunfels, TX
Kevin was on time and efficient in his work great job!
Angie - Kyle, TX
Awesome Service by Kevin
Marisela - Kyle, TX
Kevin came twice to work on our washer. He was very professional and was happy to answer our questions.
Prompt service, very polite
Beverly - Austin, TX
Kevin arrived just when he said he would. He communicated thoroughly all through the process, and finished the project quickly. I'd use this company again!
Anthony - New Braunfels, TX
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site and found both fans are operating properly customer is not using convection bake and did not know it was a different setting. Oven is operating as intended, job complete"
WASHER MAYTAG MVWX655DW1 "Arrived on site and found motor assembly is good, took picture. Found washplate is wobbly/loose. Also found tub hub is wallowed and teeters against the gear shaft while spinning. Gearcase, hub, and washplate will need to be replaced to correct issue. No water leaks detected at time of service, job complete."
WASHER MAYTAG MVWB865GW0 "Arrived on site and found valve is leaking water into the basket. Replaced valve assembly and leaking has stopped. Recommended to customer that waterlines be replaced. No water leaks from connections at time of service, job complete"
OVEN JENN-AIR JJW2830DP00 "Arrived on site and found F2E1 error code, took 1 picture. Replaced control panel and oven is now operating properly.
RANGE JENN-AIR JIS1450DP2 "arrived on site and found F 47 error showing on display, spoke with tech line and they recommended replacing module. After replacement right hand side is now operating properly.
DRYER ELECTROLUX EFMG617STT0 arrived on site and disassembled dryer and inspected and replaced wheels, and tensioner pulley, not find any specific source of rattling noise. Noise is not affecting operation of dryer. Drum is not damaged. Blower wheel is not damaged. Took pictures of everything. While reassembling dryer found multiple points where fasteners will not tighten, county points are worn and this is likely why rattling increases over time as screws loosen."
DRYER WHIRLPOOL MGD6630HW0 "Arrived on site and found F3E3 saved multiple times, inlet thermistor is showing 9.8K, outlet thermistor is showing 4.8K, techline recommendation is to replace both thermistors and control. 1 W10623852 (thermistor) and 1 W11350218 (CONTROL BOARD ) and 1 WP8577274 (thermistor)"
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site and inspected dishwasher and found it is dripping from the left corner during the cycle. Took picture. Found dishwasher door is not seated properly disassembled dishwasher and after correcting leaking has stopped. No further repair is required at this time, job complete"
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site and found right rear burner is incorrect. Removed burner head and reseated orifice and after reconnecting it is now working properly. No further repair is needed at this time, job complete"
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site and inspected microwave/oven combo and found bottom vent cover is bent upwards. Removed oven door and found there is a lip which is allowing cabinet facing edge to push upwards on vent cover. Also found silicon was added along the top of the control panel to hide the gap left over. Explain situation to homeowner, builder will need to raise the installation shelf up 1/8 to 1/4 of an inch to provide enough clearance for the vent and to cover the top of the cut out."
WASHER KENMORE 110.266525 "Arrived on site and inspected washer and found when cycle is set to a spin basket is moving. Found agitator dogs are broken.. No water leaks from connections at time of service, ; ordrng 1 285785 (clutch) and 1 785727 (AGITATOR) and 1 WP389140 (drive block)"
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site and inspected refrigerator and found pantry control is not working. Found water in drawer cavity that has shorted board. Also found harness leading back to refrigerator cabinet has multiple broken wires. Also found communication wire at harness to refrigerator cabinet has separated.
WASHER KENMORE 417.420421
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site and sent dishwasher into a diagnostic cycle and found all functions are operating properly. Confirmed heating element is on at the end of the cycle. Could not duplicate customers experience. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found no hot water during cycle, found error code F8E1 and inspected valve and found connection is not attached. After correcting valve is now working properly. No water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED7590FW1 "Arrived on site and found dryer is rattling during cycle, spoke with techline and they recommended driving two screws through motor mount into base of dryer. After this rattling has stopped. No lint buildup in dryer at time of service, job complete."
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site and found customer is experiencing detergent is diluted in reservoir. Spoke with tech line and they recommended replacing dispenser, after replacement washer is now operating properly, job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found ice production is good but cubes look eroded. Took pictures. Ice dispenser will still operate properly and water dispenser is also working correctly. Ice erodes if they are not used due to ice box fan constantly running. Test 56 no errors, test 57 passed correctly, test 45 filled icemaker properly.No water leaks from connections at time of service."
DRYER MAYTAG MEDB765FW0 "Arrived on site and inspected dryer and found door switch has failed, after replacing switch dryer is now operating properly. No lint found at time of service, job complete"
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site and inspected dishwasher and found control board has burnt out, harness has also burnt. While attempting to replace harness pump and motor started leaking, cleared water out of it but a new one will be needed to complete repair will also need to bring back control panel. explain to customer that dishwasher should not be used it will leak water. Control board and harness have been replaced. No water leaks from connections at time of service.; ordrng 1 WPW10348269 (drain pump) and 1 WPW10605057 (pump and motor assy)"