Professional and efficient
Donna - Austin, TX
Appliance Express is professional and efficient. Always do an excellent job on my repairs.
Thomas - Austin, TX
Fast and good service
Edith - Austin, TX
I would use again.
Great service. Our Technician was awesome
Judith - Austin, TX
Nancy - Austin, TX
Sami - Austin, TX
Helpful and prompt
Ryan - Austin, TX
I’ve had two separate visits from AE, both of which it turns out did not warrant a visit (my mistakes), but the servicemen were all very professional, polite, and helpful, and each gave me feedback on how to manage the long-term health of my appliances.
Great and fast service .
Virginia - Hays, TX
A Positive Review, despite...
Peter - Austin, TX
My appliance still doesn't work as designed. But, I cannot fault Kevin or Appliance Express. In fact, at first, I wasn't satisfied with that result and let A/E know it. They understood my concern and sent Kevin back out under the original Service fee. And he threw everything at that appliance; going so far as to call the manufacturer. And the manufacturer was stumped. Appliance Express listened to my concern and made it right between them and I. Now, as to that manufacturer... that's a different story.
Good service experience
Sarita - Austin, TX
Communication was prompt, technician came as expected, warranty was honored. Appreciate the hassle free experience!
Courteous excellent service.
Bill - Austin, TX
Good communication in setting the appointment and reminding when on the way.
Solid Shrive but Expensive
JCG - Austin, TX
Initial call was satisfactory in terms of setting up date/time for appointment. Technician arrived and was knowledgeable about appliance issue. Wore face mask; practiced social distancing. My only issue was the cost. For 10-15 minutes of work I paid nearly $200 (more than I do for a plumber of electrician). And I'm a long time; valued client.
ML - Rollingwood, TX
Kevin easily diagnosed the problem with our refrigerator, had the replacement part in his truck and installed it quickly. Professional and personable. Great!
On time . Polite. Great service
Barbara - Austin, TX
He quickly solved the problem. Was Covid protected. All in all a perfect experience.
Lin - Austin, TX
very nice and knowledgeable
REFRIGERATOR WHIRLPOOL WRS325FDAM01 "Arrived on site and inspected refrigerator and found no ice production, and no water dispensing. Removed water filter and water will now dispense. Reset water filter into housing and it will still dispense. Cycled icemaker and it is also working properly and filled with water. The last time the water filter was replaced it was not done correctly. Showed customer how to properly insert water filter.
WASHER WHIRLPOOL WFW8620HC0 Rived on site and inspected washer and attempted to put it into a diagnostic cycle. It began test 12 but control board started chattering and washer lost power. Will need to bring back a control board and control panel to correct the issue; ordrng 1 W11322880 (CONTROL BOARD ) and 1 W11327395 (CONTROL PANEL)
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site and found vibrations/rattling noise while refrigerator is running, refrigerator is against wall with both front feet lowered. As soon as feet are lifted rattling stops. Moved fridge forward and backward leaving 2 inches of space behind it and removing several pieces of glass underneath refrigerator. Refrigerator is no longer rattling after settling back into place I could not determine reason for noise. Job complete"
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site and found apartment resident is home this time, their complaint to apartment maintenance was freezer door pops open when fresh food door is closed sometimes. Explained that this is due to air pressure being displaced when one door is closed and opening the other door. Replacing either door correct this experience. Job complete"
WASHER WHIRLPOOL WET4027HW0 "Arrived on site and replaced lid lock diagnosed on previous visit, after replacement did not hear any excessive noise during agitation. Apartment resident states this is only heard during a large load or comforters. No water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED4985EW0 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement dryer will now start normally job complete."
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and inspected washer and found hot water flow is weak, replaced valve assembly and control. After repair valves are now operating properly, job complete"
REFRIGERATOR KITCHENAID KSSC42QVS04 "Arrived on site and inspected refrigerator and found when water is dispensing it stutters /loses pressure intermittently. Remove lower panel and found filter housing is vibrating when this happens, replaced filter housing and ran dispenser several times afterwards and vibration has stopped.
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found no leaking, centered basket inside washer cabinet to prevent possible splashing while filling. Sent multiple videos to MS of washer not leaking. Job complete"
WASHER WHIRLPOOL GHW9150PW0 Arrived on site and inspected washer and found water seeping/dripping around drain pump catch. Ran washer on heavy duty cycle and did not find any other leaking
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Arrived on site and found refrigerator has been moved into the maintenance shop and is currently unplugged and has been for several days. Removed rear panel and found start device clamp to compressor is off, resecured start device and compressor is running. Now that refrigerator is running apartment maintenance will monitor it and report back if any further repair is needed."
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site and replaced all handles on refrigerator, Job complete"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and replaced dispenser motor diagnosed on previous visit, after replacement fridge is now operating normally, job complete"
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site and inspected refrigerator and found freezer temp is 27 degrees, took picture of freezer and fresh food evap patterns. Spoke with LM and he recommended video call with techline. They recommended replacing sealed system. LM will decide on next visit ultimate decision on repair. 7728211124; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 W11429997 (THREE WAY VALVE) and 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator)"
REFRIGERATOR FRIGIDAIRE frs6lr5em6 "Arrived on site to replace microswitches recommended by Frigidaire tech assist on previous visit. Found right mounting screw for dispenser face is stripped. Send pictures to KB/AHS, spoke with MS freezer door would be needed to ensure repair. Will turn over to AHS for decision. May also need all dispenser parts to rebuild door 241534551; ordrng 1 241534551 (DOOR )"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and replaced user interface recommended by tech line on previous visit Customer will monitor refrigerator and report any further issues to KitchenAid, Job complete"
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and inspected dryer and found blower wheel is broken, will need blower wheel, shroud, and motor to correct issue.; ordrng 1 W11234001 (MOTOR ) and 1 W11327190 (WHEEL) and 1 WPW10211911 (housing)"
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site and inspected vent hood and found fan blade is not secure, after correcting confirmed airflow is correct. No further repair is needed at this time, job complete"
REFRIGERATOR WHIRLPOOL KRSC503EBS01 0665 arrived on site and inspected refrigerator and found ice dispenser switch is shorting and causing water to be dispensed.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and everything passed. Ran tests 51 and calibration and 52 and both passed noise customers hearing is during the agitation cycle. Noise is normal and is related to torque on the washplate during operation SR#7728194444"