Fast and friendly
Cindy - New Braunfels, TX
My service representative was it knowledgeable and acted quickly!
Very professional and knowledgeable.
Bill - New Braunfels, TX
Responded quickly to my request. Kevin was very knowledgable, polite and completed work quickly.
Jane - Austin, TX
Water Dispenser Drip
Kevin Bell gave up an approximate thirty-minute heads up that he would arrive at our house, which was very appreciated. He was professional, polite and very knowledgeable about fixing our problem. We were very pleased with the service and repair. We would definitely use Appliance Express again if needed.
Thomas - New Braunfels, TX
Marlisa - New Braunfels, TX
problem repaired first time
Lauren - New Braunfels, TX
My Whirlpool microwave wasn't working properly. Appliance Express sent out a tech, who arrived timely, ordered the parts, returned and installed them. Now my microwave works like new. Would definitely use again.
Beverly - Canyon Lake, TX
I was suppose to receive a receipt electronically to my email address firstname.lastname@example.org but have not received it yet.
Sandra - New Braunfels, TX
Kevin was excellent! My ice maker finally works.
George - New Braunfels, TX
Honest evaluation of my problem.
Ricardo - New Braunfels, TX
Kevin was professional and made sure that we knew what had happened showed us all the problems and got the job done thanks Kevin your amazing
Janice - New Braunfels, TX
Pulte - New Braunfels, TX
Job was completed in a timely matter. Report back from homeowner was that tech was very friendly and knowledgeable.
Maytag Repairman Visit
William - New Braunfels, TX
Robert - New Braunfels, TX
He was here on time and did a good job
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and found wash motor is not running, after replacing ran diagnostic cycle and all functions have returned. No water leaks detected at time of service, job complete"
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site and found fan harness is drooping into blade and causing noise. Removed motor and rotated it 180° and harness is no longer able to fall into fan blade. Job complete
DISHWASHER WHIRLPOOL WDF540PADM7 "Arrived on site and found door panel is dented on the left-hand side, replaced panel and confirmed dishwasher is operating normally. Spoke with MS, no water leaks from connections at time of service. Read sticky notes for further information."
WASHER WHIRLPOOL WET4027HW0
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site and found no ice production, freezer temp is 5 degrees, took 1 picture. Found icemaker has a batch of ice in the tray, there is two batches in the bin. Replaced ice maker motor is likely failing. No water leaks from connections at time of service, job complete."
WASHER MAYTAG MHW3505FW1 "Arrived on site and replaced control board and valves, ran a diagnostic cycle after parts replacement and it completed properly.No water leaks from connections at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and inspected refrigerator and found no ice production, ran test 56 and found E2 motor loss position. Ran test 57 and icemaker did not cycle, after replacing icemaker ran test 57 again and it cycled correctly. Also ran test 45 and it filled with water correctly. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site and found customer complaint is a slow drip from the dispenser, replaced waterline through door and dispensed it several more times and it did not drip. No further repair is required at this time. No water leaks from connections at time of service, job complete."
DISHWASHER GE GDF620HMJ0ES "Arrived on site and found drain pump vibrates loudly once water is removed from dishwasher. Spoke to GE tech line and they said to replace the drain pump and see if the noise still happens. After replacement drain sounds normal during operation. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site and inspected refrigerator and found water filter is not engaging filter head properly. Replaced filter head with a bypass end it is now working correctly. No further repair is required at this time, no water leaks from connections at time of service"
REFRIGERATOR WHIRLPOOL GI6FDRXXY07 "Arrived on site and inspected refrigerator and found evaporator drain in freezer is frozen. Removed rear panel and found old style drain hose is still on refrigerator. Replaced drain hose with new P-trap and removed ice from the interior of the freezer. No water leaks from connections at time of service
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and replaced start switch diagnosed by previous technician, customer requested that we inspect lint trap because an item has fallen down and is causing it to rattle against fan blade. Customer has a pile of pencils, craft materials, and random things sitting directly in front of lint trap. Explain to them edit is very likely one of these items he would fall into the dryer. Explained that this would not be covered under warranty it is not a fault of the machine
DRYER MAYTAG MED5500FC0 "Arrived on site and inspected dryer and found thermal fuse has failed, also found dryer vent was kinked and crushed and recommended that it be replaced. Also found restricted airflow error. Vent to exterior has not been serviced in two years and recommended that this be done before dryer is used again otherwise risk of thermal fuse failing again.
FREEZER KITCHENAID WRV986FDEM "Arrived on site and found customer has a Lowe’s extended warranty, took a picture of receipt. Found condensation on top of freezer door gasket and will need to add gasket strips per tech line. If you have never done this before speak to CS for KB or instructions. Icemaker is also leaking into bin also took a picture and will order this as well. No water leaks detected at time of service ; ordrng 2 A3189395 (gasket)s and 1 W10886939 (icemaker)"
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found timer is not advancing, replaced timer and dryer is now operating properly. Found no airflow through windscreen and recommended to customer that it be cleaned before dryer is used again. Job complete."
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Arrived on site and found still no production from icemaker, didn’t find any voltage to icemaker and when attempting to cycle manually motor does not turn. Found black wire with white tracer does not have continuity. Took picture. Will need to bring back new harness.; ordrng 1 W10838084 (harns-wire)"
DRYER WHIRLPOOL WED7500GC0 "Arrived on site and inspected dryer and found all components are operating properly but control board is not sending power to heating element on L 1. Replaced control board and dryer will now heat properly. No lint found in cabinet at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRS331FDDM01 Arrived on site and found refrigerator is unplugged, after reconnecting to power observed frost pattern for 1 hour and took picture. Sent pic to CS and LM Refrigerator will need sealed system replaced, and will bring back defrost controller and UI If needed.
REFRIGERATOR KITCHENAID KSRW25CRSS03 "arrived on site and found icemaker is not cycling, there is no production and fill hose is frozen. Replaced ice maker and it began cycling and filled with water properly. No water leaks from connections at time of service quoted customer for replacement
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site and inspected refrigerator and found icemaker harness is loose, after reattaching icemaker is now operating properly. No water leaks from connections at time of service, job complete"