Anne - Dripping Springs, TX
We waited 14 days (with gunky water sitting in the dishwasher smelling up the kitchen and unable to use the machine) to have the repair guy come out (11/6) who drained the machine, he removed some small food pieces that might have clocked the train and he then started in the machine and left. Unfortunately, the DRAINING issue was NOT fixed as the machine was again full of gunky water 4 hours later and now again unable to use - AND we have to wait another 6 days to have it looked at again (11/12). Note: it is a brand-new dishwasher still under warranty that has barely been used. Taking another half day of work is not convenient and lost productivity for us.
David - Dripping Springs, TX
Kevin came in, found problem and fixed in in a timely fashion. He was very polite and explained the problem.
Marlene - San Marcos, TX
Debra - Buda, TX
Kevin was very knowledgeable, polite, and quick.
Efficient service; skilled technician
Bobby - Dripping Springs, TX
Margaret - Kyle, TX
Robert - San Marcos, TX
The technician went above and beyond. He arrived at 8:00am sharp. I appreciated that a lot. He was very helpful by showing me how to connect the oven to WiFi. He also answered all of my questions I had about my other appliances.
Isabel - Buda, TX
Pacesetter - San Marcos, TX
Service was fast, friendly and very professional.
Quick to fix
Kim - Seguin, TX
We just bought new Whirlpool fridge and the ice machine and water was acting up and Whirlpool send out Kevin from Appliance Express. Kevin was quick to figure out the problem, order the part and a week later he was back and problem fixed.
Dale - Kyle, TX
Kevin was right on time and very through. He called Whirlpool and talked them on what could be done. It was Whirlpool's opinion that it was not repairable.
Lisa - Seguin, TX
Good service. I was told on the phone that they would be able to change out the bulb and charge me but the technician told me I had to order it myself. That would have been good to know before hand.
Robert - San Marcos, TX
Barbara - Austin, TX
Technician arrived on time and was able to diagnose the problem (broken igniter) on a brand new Whirlpool dryer.
DRYER GE GTD33EASK0WW "Arrived on site and set dryer to run on a time cycle and sound with vent hose attached dryer is reaching 258° when elevators on. Removed vent hose and found dryer is now reaching 196°. Excessive temperature is due to lack of air flow and recommended that vent to the exterior of the home be cleaned/cleared by a service to correct the issue.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site and found water is not dispensing, replaced water valve and water will now exit valve, it will still not dispenser though, coil reservoir inside of fresh food section is frozen. It will need to be five in order for dispenser to work again. If sewing does not restore dispenser function a new coil reservoir may be needed. No water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED92HEFW1 "Arrived on site and inspected dryer and found internal temperature on medium with vent disconnected is 135-185 degrees. Temperature at exhaust is 135-155 degrees. Temp with vent attached raises to 212 degrees. Spoke with techline and they said this is due to a restricted vent 7726338594. Dryer is operating as intended, job complete"
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site and found frost in freezer from an air gap. Inspected gasket and did not find any tears or failures. There is a large gap between the refrigerator outer cabinet and freezer liner. Filled gap with silicone and requested that customer continue to monitor refrigerator for correct operation. No water leaks from connections at time of service, job complete."
DRYER MAYTAG MEDX655DW1 Arrived on site and found motor centrifugal switch is not engaging unless start button is held down for 10-15 seconds. Spoke with techline and they recommended replacing motor. 7726335840 a new fan blade may also be needed if the original shatters while replacing motor. Motor is covered under 10 year warranty. Spoke with SP Office will attempt to see if repair will be covered by Maytag. Collected service visit fee in case they don’t; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
REFRIGERATOR WHIRLPOOL GI6FARXXY06 "Arrived on site and found icemaker has failed, insured valve is operating normally. Replaced ice maker and it cycled immediately and filled with water. Recommended to customer that first patch of ice be discarded.
DRYER MAYTAG MEDC465HW0 "Arrived on site and found power at outlet is correct, found cutoff has failed-burnt out. Took pic and sent to CS, spoke with techline and make recommended replacing cut off, harness 7726334058. Temporarily replaced connections and added a new cut off and when inserting plug into outlet, the outlet sparked and tripped breaker. I recommended that electrician return and inspect outlet. Wire should now be working. If customer wishes a new harness and another cut off could be brought back after electricity is correct."
RANGE KITCHENAID KGST307HBS6 "Arrived on site and inspected range and found error code showing for cancel button failed. Replaced consul and all function has returned to range.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and and inspected dryer and found power at terminal block is correct, dryer is heating, found no airflow through lint screen. Disconnecting vent hose from windscreen returns airflow to dryer. Spoke with apartment maintenance they will need to clear the vent to the exterior of the building before dryer can be used again. Dryer is new and there is no lint buildup at this time, job complete"
REFRIGERATOR WHIRLPOOL WRF560SMYB02 "Arrived on site customer complaint is noises from refrigerator, set refrigerator into a diagnostic cycle and manually turned on every function in the refrigerator has an discussed the noise. Customer states that none of the sounds in diagnostic cycle are the issue. Spoke with techline and documented 7726327429"
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site and found refrigerator is unplugged, refrigerator has been off for several days. Apartment maintenance reports that compressor was hot to the touch and it was not running. there was very little amp draw. Interior temperature was 60° spoke with LM and sent a picture of evaporator after running it for 20 minutes, with no frost pattern. A new compressor will be needed to correct the issue.; ordrng 1 SEALEDSYSTEM and 1 W10143759 (drier (service)) and 1 W10309988 (compressor) and 1 WP2188823 (evaporator)"
REFRIGERATOR WHIRLPOOL WRB329DMBM01 "Arrived on site and found refrigerator has not been defrosted, attempted to remove rear panel in freezer and vent cover broke. Requested that apartment maintenance have the roof raider completely defrosted on the return visit, not in the process; ordrng 1 13024803 (grille) and 1 W10308414 (cover-evap)"
WASHER MAYTAG MVWB765FW2 "Arrived on site found evidence of water leaking around valves, water trails down the inside panel, took pictures. When both hot and cold water manually and could not duplicate water trails. Replaced the valves and its housing, ran hot and cold water again in manual to ensure repair. No water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED8000DW4 Arrived on site and found dryer is not heating airflow has been corrected since last visit. Disassembled dryer and spoke with tech line and checked all components and found wiring harness it’s not carrying power to element under load. Advise customer not to use dryer until repairs completed. Tech line recommended replacing harness SR 7726320605; ordrng 1 W10901572 (HARNESS)
RANGE WHIRLPOOL WEE745H0FS0 "Arrived on site, customer only wishes to purchase a part, quoted for a new knob $31.56 in order to only have one charge on the customers card combined part cost with labor from 239036"
DISHWASHER WHIRLPOOL WDT970SAHV0 "Arrived on site and sent washer into a diagnostic cycle and found wash motor is not running, after replacing wash motor it will now complete a diagnostic cycle. No water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and found motor and mount are rattling against bottom panel of dryer. Added sound pads under motor mount, fan shroud and around exhaust vent. Noise has stopped no further repair is needed at this time, job complete"
DISHWASHER GE GDT635HSM0SS "Arrived on site and inspected dishwasher and found drain pump has failed, replaced drain pump dishwasher should now be operating normally. No water leaks from connections at time of service, job complete"
REFRIGERATOR GE GFD28GSLFSS "Arrived on site and replaced water valve and this had no effect on icemaker in door or water dispenser. Spoke with GE tech assist and they recommended replacing door, water line is either frozen or blocked inside of door. Incident number 191106-002906; ordrng 1 WR02X13673 (tubing pex 55.3 in) and 1 WR14X10377 (gasket ff dgy) and 1 WR78X26311 (LH DOOR)"
RANGE GE JGP3530SL1SS "Arrived on site and found cooktop will not ignite, found switch harness has failed and breaker has tripped. After replacing harness cooktop is now working properly. Job complete"