Thomas - Wimberley, TX
Under our service plan, it was a bit tricky getting an appointment, but once we got past the bureaucracy and red tape, dealing with Appliance Express was easy. And Robert's onsite troubleshooting and analysis was awesome. Appointments were scheduled, and we were always informed when Robert was on the way to our home. We're in the midst of the Covid calamity right now, and Robert was super careful to wear protective equipment and keep his distance from us while servicing our refrigerator. Great company. Great Service!
Fridge still broken
Jennifer - Austin, TX
Not having a good experience especially during pandemic with a brand new fridge that repeatedly looses temps and one door is experiencing friction
Harold - Austin, TX
Professional, competent service.
Nick - San Marcos, TX
Garth - Dripping Springs, TX
Excellent service , Technician was very professional, courteous and on time. Thanks for taking care of our problem!
Efficient, fast and respectful
Jacqueline - Wimberley, TX
The technician arrived on time - actually early - wore a mask and gloves and diagnosed the problem very quickly. I am very pleased with the service. I would use again definitely.
Tara - Dripping Springs, TX
He was courteous and professional and I hope if I need services again it is him.
Joe - Driftwood, TX
Karen - San Marcos, TX
The gentleman was very pleasant. Think he was stumped at the problem.
Great service, overpriced labor
Dana - Austin, TX
Great service. Technician was very friendly and courteous. Not sure what the hourly labor rate is but we felt like labor charge was too high for a repair that took less than 10 minutes
Great and friendly
Gaye - New Braunfels, TX
Good Service by Robert
Floyd - Canyon Lake, TX
Robert did a great job determining the problem and resolving same.
Sandra - Austin, TX
Robert knew his business. Nice guy.
Christopher - Seguin, TX
He was very professional and timely.
Matt - Austin, TX
MICROWAVE GE DVM1850MM2BG Arrived on job to replace thermostat. After replacement test operation still no power. Test voltage from power cord to filter and found damaged wire harness. Will need to replace harness. ; saved tckt
REFRIGERATOR WHIRLPOOL WRR56X18FW01 Arrived on job for complaints of not cooling. Found compressor running and both fans. Took pictures of evaporator with no frost. Will need SS TEC ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)
OVEN GE PGS960SEL2SS Arrived on job to replace control. After replacement test operation no change. Ran diagnostics and found code for no fan ordered fan also need main control not listed on parts page. ; ordrng 1 MAINCONTROL and 1 WB26X32571 (FAN)
DISHWASHER KITCHENAID KDTE204ESS1 Arrived on job for complaints of not cleaning. Ran diagnostics and found wash motor not working will need pump and motor to complete. ; ordrng 1 WPW10605058 (pump&motor)
REFRIGERATOR FRIGIDAIRE FRS6LR5EW3 Arrived on job for complaints of warm temperature. Found the defrost control needed. Part no longer available. Unable to complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to install UI control. After replacement test operation still not working. Called tech line 7727989136. Tested door switch and paddle got voltage to main control . Tech line recommended replacement of main control as well. Also mullion for door not working. ; ordrng 1 W10806457 (rail-mulln) and 1 W11224256 (CONTROL )
MICROWAVE IKEA IBMS1455DS00 Arrived on job for complaints of buttons not working. Found the start button not working . Replaced button and test.
RANGE UNKNOWN RGV2-486GDN Arrived on job to replace igniter and regulator. Replaced igniter and still not lighting igniter hot enough and can hear valve trying to work but no gas. Will need valve. ; saved tckt
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on job for complaints of no ice. Found the condenser fan not working. ; ordrng 1 TJ90SF8404 (TUBE) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
DRYER WHIRLPOOL MED8630HC Arrived on job to install new panel. Found panel shipped is scratched order new panel. ; ordrng 1 W11203814 (PANEL )
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace pan. after replacement test operation. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on job for complaints of icemaker not working. Ran diagnostics and found switch not showing open or closed for bucket. Ordered control and switch. Will need auto to complete. ; ordrng 1 W10656772 (switch,rocker arm) and 1 WPW10758681 (cntrl-elec)"
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on job for complaints of handle loose. Confirmed set screw of right side of handle loose causing handle to move. Tighten set screw to proper torque to secure handle to panel.
MICROWAVE KITCHENAID KBMC147HSS04 Arrived on job for complaints of no power. Have 120v to control with no display. Need control and part research took pictures of original part. Will also need authorization. ; saved tckt
WASHER WHIRLPOOL WFW94HEXW0 Arrived on job to replace control. Wrong part ordered need motor control not main control. ; ordrng 1 WPW10374126 (cntrl-elec)
COOKTOP JENN-AIR JGCP548HL00 Arrived on job to replace orifice holder. The cooktop will have to be pulled out needs two man. Please send RJ as one of them. ; saved tckt
DISHWASHER GE PDW7880P00SS Arrived on job for complaints of not draining and gasket damaged. Found drain blockage and gasket torn. Replaced gasket and removed blockage. No leaks detected at time of service.
COOKTOP KITCHENAID KSEB900ESS0 Arrived on job for complaints of damaged cooktop. Confirmed damage and took pictures. Replaced top and test.
RANGE JENN-AIR JDRP548WP02 Arrived on job for complaints of front left burner not lighting. Found switch on valve not triggering spark. Will need valve replaced. ; ordrng 1 WPW10371235 (valve-brnr)
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on job for complaints of no ice. Removed cover and attempted to bypass thermostat but no operation. Checked connection at module and found it to be loose. Connected properly and icemaker started harvest. Replaced cover and harvest complete including filling.