Jadell - Blanco, TX
Robert provided excellent service. He knows his trade very well and was able to service my double ovens quickly and thoroughly. He was a pleasure to have in my home.
Fast friendly service!
Carlos - Austin, TX
Jared showed up on time, he was friendly, quickly diagnosed and repaired my problem, and was very informative for me too!
Barry - Canyon Lake, TX
Like Mr. Incredible for Insurance Claims
Kevin - Schertz, TX
We ended up with a defective part in our Whirlpool refrigerator. When the Appliance Express technician came (assigned by Whirlpool) the first time, we had already manually defrosted the refrigerator and the technician for some reason said there was nothing he could do to help. Mistakes happen. But every six months it froze over solid. The third time this happened, we were now out of warranty and we called Appliance Express directly to see if they could help us anyway. The representative I spoke with was like Mr. Incredible in the insurance scene: very specific instructions on who to call at Whirlpool, what to say, and what to ask for. The result: after the Appliance Express technician examined our fridge and told us about a string of defective or misplaced defrost sensors in these units, we called Whirlpool back and ended up not only with a full warranty repair but also a $50 gift card for our trouble! These people know their business, and although there was a slight mistake made on the first visit, they more than made up for it later, leaving us very happy with Appliance Express AND Whirlpool. Customer saved. Wow.
Chris - Kyle, TX
Problem was not fixed.
Great service, smart tech !
Paul - Seguin, TX
Robert was nice ,funny and was in and out in 30 minutes
Excellent service on refrigerator
Eric - New Braunfels, TX
Robert was able to diagnose the problem and fix our refrigerator by having repair parts with him. Thankful that he could repair in one trip.
Great Service !
Brigid - Seguin, TX
We had a technician come out three different times. Each time they were very professional and two of the times it was Robert. He was very personable and very professional. I would recommend your services to all my friends. Thank you for helping
Tammy - Marion, TX
Robert was a very nice service man.
Cathy - New Braunfels, TX
Difficult repair - Never gave up and resolved
Jerry - Austin, TX
Robert - Canyon Lake, TX
2nd trip , possible done
Service people were very polite and friendly.
Nancy - New Braunfels, TX
Service people were very nice and polite. Did have some delay in the repair after first visit, but the last repairman was very quick in fixing the problem.
Steven - Marion, TX
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on job for complaints of lights not working. Replaced 3 lights and control.
DRYER SAMSUNG DV431AEP/XAA Arrived on job to replace tension. After replacement test operation.
REFRIGERATOR GE ZISB480DR Arrived on job to complete repairs on dispenser. Solenoid was incomplete . ordrng 1 WR62X10055 (solenoid asm)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of no ice and moisture on top of freezer door. Ran diagnostics and and got E2 code for icemaker and ran test for harvest also failed. Replaced icemaker and ran both harvest and fill test pass. Freezer doors bows will need to replace door. ; ordrng 1 CNOTE (AUTHO ) and 1 LW10547320 (dor-fip ss)
WASHER WHIRLPOOL WTW5000DW1 Arrived on job for complaints of stopping in mid cycle. Ran diagnostics and got code for LF. they had me test valve. Replaced both valve and control after ran calibration. No leaks detected at time of service. Job complete.
FREEZER WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of not dispensing ice and lights not working replaced light in freezer and now lights working properly. No 120v to auger motor will need control. ; ordrng 1 W10843055 (cntrl-elec)
WASHER LG WT1101CW Arrived on job for complaints of unbalanced load. Call TEC line and the noise in spin is bad gearcase. ; ordrng 1 AEN73131403 (GEARCASE ) and 1 MEL61841406 (PLATE)
DRYER MAYTAG MEDB765FW0 Arrived on job for complaints of not working. No display check voltage 120v at Control. Replaced control and test still no operation. Replaced console and test operation normal.
WASHER MAYTAG MHW6630HW0 "Arrived on job for complaints of leaks. Found the hot water valve damaged. Replaced valve and test, hose is also damaged will need to have supply hose replaced."
DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of not starting. Found no 120v on L1. Reset breaker and working properly now. Check air flow and heating.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Arrived on job for complaints of no ice. Ran diagnostics and icemaker not harvest. Replaced icemaker and run harvest and fill test. No leaks detected at time of service.
WASHER AMANA NTW4516FW3 Arrived on job to replace motor or harness. Found motor shorted. Replaced motor and test operation normal. No leaks detected at time of service
DISHWASHER WHIRLPOOL WDF130PAHS0 Arrived on job for complaints of door not staying down. Found friction pad broken. ; ordrng 2 WP8268961 (pad)s
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of no heat. Found the cutoff open. Replaced and test.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job for complaints of not able to scroll through menu. Called tech line and was advised to connect to WiFi but console will not connect. ; ordrng 1 W11351998 (CONSOLE )
COOKTOP KITCHENAID KECC607BBL02 Arrived on job for complaints of display missing digits. Confirmed some of the digits not lighting. Replaced UI and test.
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on job to replace evaporator cover. Customer said the icemaker production was slow and thought it was from the dispenser door not closing. Replaced the spring and gasket so to get a better closing. But not sure if temperature is good so ordered icemaker and gasket. Will be able to check temperature on return. ; ordrng 1 W10908391 (icemaker) and 1 W11227369 (GASKET )
WASHER MAYTAG MVWB755DW0 Arrived on job to replace pump and wash plate. After replacement ran diagnostics and calibration. No leaks detected at time of service
WASHER WHIRLPOOL MHW5630HW0 Arrived on job to replace sensor. After replacement ran diagnostics and still filling too full so I replaced control. After replacement test operation all functions working properly. No leaks detected at time of service.
RANGE JENN-AIR JDRP548WP03 Arrived on job to replace latch. After replacement test operation.