Danielle - New Braunfels, TX
Catherine - New Braunfels, TX
He was great in communicating with the manufacturer to get the appliance repaired and help with the costs.
William - Buda, TX
Kevin - Austin, TX
Sandra - Dripping Springs, TX
I had someone come out to do a diagnosis on my refrigerator recently. The men who came yesterday to work were on-time, friendly, and efficient.
Ilona - Kyle, TX
Deann - Austin, TX
My first experience on Dec 20 was not positive. When I called the office,Erica was extremely helpful and polite. When Robeet came on December 23, he was also. Rey nice and helpful. Both should be commended for dealing with me in a very professional manner when I was frustrated with the situation.
Robert is always on top of things and a pleasure to have him here.
Christabel - San Marcos, TX
Mark. excellent service
Mark - Wimberley, TX
David - Wimberley, TX
Very knowledgeable service representatives
"Nice Service Tech"
Donna - Lockhart, TX
Just needed to replace filter & I didn't know it. No ice was coming out or water so tech put a new filter that I had in. Now I have water coming out but still no ice. Maybe he forgot to re-connect something ? Hate to ask him to come back out during the holidays.
Len - Wimberley, TX
Toni - New Braunfels, TX
I was quoted the labor charge would be between $149-189. I can't help but wonder that if only 1 service tech would have arrived instead of an accompanying "trainee" that the labor charge would have been closer to $149 instead of $180 + tax. It seems that I paid the premium price for a trainees service. It wasn't until I mentioned my concerns to Robert that he actually assisted in the repair.
Bob - Canyon Lake, TX
Sam - Wimberley, TX
The repair man Robert was friendly and informative.
WASHER MAYTAG MVWX655DW1 Arrived onsite to replace parts previously ordered. Replaced gearcase splutch and washplate. tested washer and calibrated. Everything working properly no leaks detected. Complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator making noise and water dispenser issues. Ran diagnostics and that the switch behind the shield was not disengaging allowing water continue to run. Also found that the refrigerator evaporator fan motor is making noise. Ordering parts ; ordrng 1 W11087438 (motor-evap) and 1 W11087492 (switch) and 1 W11109614 (shield)
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace parts previously ordered. Installed new brackets and pan. During installation found that two of parts had arrived damaged. Ordering new parts office to reschedule. ; ordrng 1 W10625070 (bracket) and 1 W11336585 (PAN)
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator ice maker making noise ran diagnostics and found e2 error code. Plugged in new ice maker and same scenario occurred. ; ordrng 1 W11330971 (USER INTERFACE ) and 1 WPW10675033 (cntrl-elec)
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for the dishwasher not dissolving soap. Ran diagnostics and found that the wash motor was not working to circulate the water. Replaced the pump motor and tested. Dishwasher is now circulating water. Everything is working properly. No leaks detected. Complete
MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite for the microwave venting steam on the cabinets. Upon inspection we found that the microwave is working to manufacture specifications. And the steam will subside when the vent fan is running. No issues found. Complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for the oven console interface not working properly after heating. Replaced console and tested everything working correctly. Complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for the dishwasher not drying properly. Ran diagnostics and found no fault codes. All functions tested good. Upon inspection we found that the customer has not been using rinse aide. Instructed customer to use the rinse aide and give the dishwasher time to acclimate. Complete.
DRYER WHIRLPOOL WHD5090GW0 Arrived on job to install parts previously ordered. Installed sensor and tested unit. Everything is working properly. Complete.
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on job for microwave door switch not working properly. Upon inspection we found the right side door switch was not making contact all the time.. replaced harness and tested unit. Everything is now working properly. Complete.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job to replace washer tub assembly previously ordered. Replaced tub assembly. Two man portion of job complete. During testing found that the user interface was intermittently working. Ordering parts office to reschedule. ; ordrng 1 W11319991 (PANEL) and 1 W11322903 (CONTROL )
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job to replace condenser fan previous ordered. Upon inspection found that the condenser fan is fine. Ran diagnostics test 4 and found that the noise Is coming from the refrigerator evaporator fan. Ordering parts. Office to reschedule. ; ordrng 1 W11087438 (motor-evap)
COOKTOP KITCHENAID KCGS556ESS02 Arrived on job for gas stove not running low enough. Adjusted set screw and lowered stove settings. Everything working properly. No leaks detected. complete
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite to replace water reservoir previously ordered. Upon inspection found that the water line on the rear of the refrigerator is clogged. Ordering parts. Customer on trip will call office when they return to schedule appointment. ; ordrng 1 WPW10678712 (tube-water)
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for the gas stove not lighting consistently. Upon inspection found the stove is working to manufacture specs. Advised customer on the proper way to ignite the stove. Complete.
WASHER MAYTAG MVWB855DC3 Arrived onsite to replace washer control console previously ordered. Replaced console and tested unit. Everything working properly.
WASHER LG WM2487HWM Arrived on job for the first not completing cycle. Found drain motor not working correctly.. Replaced drain pump and retested. No leaks detected. Complete
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on job for complaints of unleveled door, per last visit replaced hinge
WASHER MAYTAG MVWX655DW0 "Arrived on job for no agitation, upon inspection we found the washplate spinning freely, replaced washplate and retested, passed all tests, calibrated. Complete"
OVEN MAYTAG MGT8720DS06 "Arrived on job for seal being broken, upon inspection we found the oven has grease on the inner glass, instructed customer on proper glass cleaning and care. Complete"