Danny - Canyon Lake, TX
The technician James was courteous and professional. He kept us informed of everything during the process of the repair..
Very polite and efficient.
Donna - Wimberley, TX
Susan, who scheduled the appointment, was friendly and efficient. You have 2 very good employees in Susan and Richard.
Dennis - Kyle, TX
Have not got receipts yet. New refrigerator door seal looks terrible
Ken - Austin, TX
great service, Friendly and knowledgeable
got my washer going in know time
Bruce - Kyle, TX
would use them next time if Ineed
Darla - Bee Cave, TX
Excellent service from Richard & Appliance Express
Clarence - Luling, TX
Richard was quick and accurate on diagnosing our washing machine’s problem. He had the needed parts on board and made the necessary repairs quickly. My wife was happy that her machine was repaired.
Great service company
Wendy - Austin, TX
Really appreciated the timeliness and expertise shown by my representative. Problem Resolved quickly and to my satisfaction.
Steve - New Braunfels, TX
Norma - San Marcos, TX
Kay - Kyle, TX
Arrived promptly and quickly fixed the problem.
The service guy went above his duty by repairing a noise the refrigerator was making
Jesse - Canyon Lake, TX
Right on time! Knocked it out.
Andy - Lockhart, TX
Showed up when he said. Then diagnosed the problem with ease. Was in and out, and the freezer works perfectly.
Tim not Jim - Canyon Lake, TX
The guy came as my front burners on my new stove are not heating properly. He turned them on and waited. Finally they got really hot. But this is seldom the case and I told him that. He just stood there looking at it. I asked him to maybe raise and look under at the wiring. He said “no they are working. There’s nothing I can do.” Tim asked him to wait a few minutes. He told us he couldn’t wait, he had other calls. He told us if it happened again to video it and send it in and after all of 5 minutes or so he was gone. You know, he never even introduced himself. I don’t know his name. Well, as dinner was cooking last evening, guess what!!? The burner would not heat up enough to fry bacon sooo I followed instruction his to video it. Thing is, he didn’t take the time to tell us where to send it!! We are extremely unhappy with his LACK of service and his unfriendly and lazy attitude. So where do I send this video???
WASHER MAYTAG MHW5630HC0 Arrived onsite for the washer not spinning clothes dry. Replaced tub and basket assembly and rotor and stator. Washer tested good no leaks detected complete
WASHER MAYTAG MHW5500FW1 Arrived onsite for the washer not working. During testing found that the console is not responding at all . Voltage is good and control led is on and solid. Saw a burnt spot on the outside of console. Took pictures. Will need to replace control panel and main control. Ordering parts and office to schedule ; ordrng 1 W10911044 (panel-cntl) and 1 WPW10443885 (door lock)
WASHER MAYTAG MVW6230HW0
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator not working properly. During testing found that that the Pantry UI is no good causing the issues. There was a lot of water inside pantry UI compartment which damaged the wires pantry door will need to be replaced. Checked voltage at the harness and its good. Also found that the freezer door is not sealing properly causing frost build up inside the freezer compartment. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10407216 (gasket-fip) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10815674 (dor-fip ss) and 1 W10815698 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived onsite for the refrigerator not cooling. During testing found that the compressor was ok. Replaced filter dryer and installed access tube, charge with Freon. Refrigerator tested good and good frost pattern on evaporator. Complete"
RANGE KITCHENAID KESS907SSS02 Arrived onsite for the range not working. During testing found that there is good voltage going found that the UI is not working. Will need to replace both controls. Ordering parts and office to schedule. ; ordrng 1 WP9760889 (latch)
WASHER MAYTAG MVWC415EW0 "Arrived onsite for the washer not spinning properly. During testing found that the washer is outside under the house. Found error code for motor speed fault. So found that the washer is not leveled sitting on cement blocks. Will need motor,belt , capacitor. Ordering parts and office to schedule. Took pictures of location of washer.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10832724 (drive motor) and 1 W11395618 (CAPACITOR ) and 1 WPW10006384 (drive belt)"
MICROWAVE JENN-AIR JMW3430DP02 Arrived onsite for the oven microwave not working. During testing found that error code F1E6 for generation error. Found that the magnetron was burnt and no good. Replaced mag and inverter board. Microwave tested good. Complete
ICE MACHINE WHIRLPOOL GI15NDXZS0 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the grid cutter is broken causing the issue. All other functions tested good. Replaced grid cutter and ice machine tested fine.
RANGE WHIRLPOOL G7CE3034XS00 Arrived onsite for the cooktop with a crack. During inspection of the cooktop found it to a cosmetic issue not a functional issue. Complete
MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the microwave not working properly. Ordering door latch and office to reschedule. ; ordrng 2 W11201858 (latch-door)s
WASHER WHIRLPOOL WTW5000DW Arrived onsite for the washer not working. During testing found that the control board was no good. Voltage is good. The green led light did not come on. Replaced control board and calibrated washer and it tested good and no leaks detected complete
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave intermittently turning off during heating. Ran diagnostics and found no issues and no error codes. Replaced control board for intermittent issue. Microwave tested good after control board replacement. Complete
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave not working correctly. Ran diagnostics and found no error codes. During testing found that the capacitor had a burn spot on it. Replaced capacitor and diode. Microwave tested good. Complete
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for the range not heating. During testing found that the bake and broil did not work. Voltage is good and both elements checked good. Found that the fault is at the control board. Replaced control board and range tested good. Bake and broil worked fine. Complete
DISHWASHER WHIRLPOOL WDF330PAHS2
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the ice maker had failed the cycle test. Replaced ice maker and it did not resolve the issue no water filled the ice maker. During testing found that the water was turned off. Turned water on and retested ice maker and it tested good and filled with water. Complete
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer lid lock not working properly. Installed new lid lock and washer tested good. No leaks detected. Complete
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer not working properly. During testing found that the pressure switch was not working properly. Replaced main control and calibrated washer and washer tested good. No leaks detected complete
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer leaking water. Replaced dispenser and adjusted the legs. Washer tested good but issue was not resolved. Found that there is a slight lie AI coming from from the door bellow. Will need to replace it. Ordering parts and office to schedule ; ordrng 1 W11314648 (bellow)