Fast, friendly service
Robert - New Braunfels, TX
Juan - San Marcos, TX
This is the fourth time the tech, Richard, has been to our house. Every time he has been very professional and informative and efficient. He doesn't waste time. He gets to his job and the problem right away. Appliance Express is very lucky to have Richard for an employee.
Amelia - San Marcos, TX
Morris - Seguin, TX
Richard came in, was thorough in checking out the problem, identified the problem and fixed it.
Great Customer Service
Kathy - New Braunfels, TX
Great Customer Service. Explained everything in detail regarding my stove.
Great service with Richard
John - San Marcos, TX
Diagnosed the problem with my oven , had the parts on hand and preformed professionally
Job Done Well
Aline - Wimberley, TX
Rodney - Luling, TX
Great work ethic
Scott/Mary Lynn - San Marcos, TX
Richard kept us informed about his arrival time. Narrowing the window of arrival which makes it easier to plan the day. He was courteous, professional and knowledgeable. He explained the issue and repairs needed. He protected the cooktop and my countertops. I could not be happier with his service.
Mary - San Marcos, TX
Helpful, friendly, and on time
Mishelle - New Braunfels, TX
Great service, very kind and informative. Unfortunately, the leak is still occurring...slower but it is still leaking
John - Spring Branch, TX
Richard and the entire Appliance Express group were great.
William - Wimberley, TX
This was under warranty. Everything was as promised.
James - New Braunfels, TX
Very knowledgeable technician. Quickly identified and fixed the problem. Highly recommend! Just wish they could have come out a little quicker.
Shelby - New Braunfels, TX
Great job , in and out .. I was quoted 109.00 over phone , but paid 165.00 please let me know why .
MICROWAVE GE DVM1850MM2BG Arrived onsite for the control panel not working. During installation of the control panel found that the control board didn’t come with the control panel. Will need to order the control board. Will need a parts research for control board. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTSRESEARCH (CONTROL BOARD)
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator right side door damaged and toe grille damaged. Replaced right door and installed new toe grille. Complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator with door ajar light on and auger motor not working. Ran diagnostics and found that the pantry UI is the causing the door ajar issue. Also found that the auger motor is bad. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft) and 1 WPW10769076 (cntrl-elec)
OVEN KITCHENAID KEBC278KSS0 Arrived onsite for the oven glass broken. During inspection found that the inner glass was broken. Replaced broken glass and oven works fine. Complete.
REFRIGERATOR GE GFE28GSKJSS Arrived onsite for the refrigerator with a broken cover. During inspection found that left upper door hinge cover is broken. Ordering parts and office to schedule ; ordrng 1 WR17X13217 (top cover middle dgy) and 1 WR17X20164 (hinge endcap asm dgy)
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for the washer making a noise. During testing found that the gearcase was causing the noise it was leaking oil. Found error code for actuator. Replaced gear case, cam assembly, actuator, and washer tested good. Noise is gone and no leaks. Complete"
DISHWASHER GE GDT665SSN2SS "Arrived onsite for the dishwasher not draining and running the cycle. Installed drain pump , pressure sensor that was provided by the customer. Dishwasher is now running the cycles correctly but will not drain.
VENTHOOD UNKNOWN UXT5230BDS1 Arrived onsite for the vent hood noise. Replaced fan blade and it did not resolve the issue. Replaced the motor and it did not resolve issue. Tried to adjust motor and it did not resolve issue.
UNKNOWN UNKNOWN n/a
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for the refrigerator section freezing food and ice maker leaking. Installed new ice maker , damper control, UI control. Refrigerator tested good and all functions tested good. Complete"
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived onsite for the refrigerator ice maker not dispensing ice. During testing found that the ice maker was leaking water into the ice bin causing it to freeze up. Replaced ice maker and ran ice maker harvest test in diagnostics during the testing the UI started to act up the numbers were moving up and down going crazy. Could run the harvest test will need to replace the UI. Ordering parts and office to schedule. ; ordrng 1 W11314429 (UI)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator freezer light not working. During testing found that the freezer led module had a loose connection. Adjusted connection and led module is working fine. Complete
REFRIGERATOR KITCHENAID KBFN502EBS02 Arrived onsite for the refrigerator lights not working. During testing found that that the freezer light and 2 of the refrigerator lights do not come on but also saw one of the lights that is not coming on flickering. All the side lights are working just fine. Will need to replace the module that is flickering. Will need to order parts and office to schedule. ; ordrng 1 W10672548 (shim) and 1 W11462342 (MODULE ) and 2 W11462342 (MODULE )s
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for the dishwasher not working. Ran diagnostics and found that the sump and pump motor did not work. Replaced sump and pump and dishwasher tested fine and no leaks detected complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher not washing. During testing found that the sump and pump motor is not working. Replaced sump and pump and dishwasher tested fine and no leaks detected. Complete
OVEN KITCHENAID KODE300ESS04 Arrived onsite for the oven making a noise when running. During testing found that the cooling fan motor was causing the noise. Replaced both upper and lower blower fans and oven tested fine. Complete
DISHWASHER JENN-AIR JDB8700AWP2 Arrived onsite for the dishwasher door not opening. During testing found that the kick plate was installed backwards. Reinstalled kick plate and dishwasher door opened up fine. Complete
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher not washing. Installed new sump and pump motor. Dishwasher tested good and no leaks detected. Complete
REFRIGERATOR FRIGIDAIRE LFFH17F3QWC Arrived onsite for the freezer not cooling. During testing found that the compressor is running and extremely hot to the touch. Removed evaporator cover and there is no frost pattern. Took pictures. Will need a sealed system repair. Need 2 hrs for repair. Sealed system tech needed for repair. Ordering parts and office to schedule.; ordrng 1 297414901 (EVAPORATOR ) and 1 297438455 (COMPRESSOR ) and 1 5303305677 (drier/filter) and 1 ACCESSVALVE (ACCESS VALVE )
REFRIGERATOR LG LFX31925ST/00 Arrived onsite for the refrigerator with a fan noise. During installation of Evaporator fan and defrost sensor found that there was no frost pattern on evaporator and it was frozen just on top of Evaporator. Sealed system repair was done about a year ago. Check pressures and found that there was no reading meaning that there a sealed system leak somewhere in the refrigerator. Will need a sealed system repair. 3 hrs for repair. Sealed system tech needed for repair. Need authorization for repair. ; ordrng 1 5851JA2008W (DRYER ) and 1 ACCESSVALVE (ACCESS VALVE ) and 1 ADL73341301 (EVAPORATOR ) and 1 ADL73341402 (EVAPORATOR ) and 1 AJU34510510 (3WAY VALVE ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMTECHNEEDEDFORREPAIR (SEALED SYSTEM TECH NEEDED ) and 1 TCA35271201 (COMPRESSOR )