Jessica - Kyle, TX
Dependable. Available. Knowledgeable.
Donna - Buda, TX
Appreciate the office staff and the technicians. Everyone works hard to take care of the problem.
Excellent service provided under warranty. Their time frames were better than they anticipated.
Joan - Kyle, TX
Excellent service provided under warranty. Their time frames were better than they anticipated. There was no problem and everyone was friendly, efficient and knowledgeable.
Lindsay - Niederwald, TX
Martha - San Marcos, TX
Repairman was on time, had great attitude, professional, and fixed the issue.
Jose - Mustang Ridge, TX
Fantastic customer service, knowledgeable and polite technician. Clarified all doubts and resolved issues quickly and transparently.
Jimmy - Mustang Ridge, TX
Mary Ann - San Marcos, TX
Richard was very professional. We talked about several things relative to the Whirlpool refrigerator that I purchased in November 2020 that was different from my older 16 year old Whirlpool such as louder noises especially during the defrost cycle. He was able to minimize the noise made when I close the refrigerator door which was the reason for the call. He explained another thing to notice noise-wise that could mean trouble if it occurred. I appreciated his professionalism and advice.
Helpful and courteous
Mark - Austin, TX
Dennis - New Braunfels, TX
Appliance Express did a great job. Scheduling was easy they came when they said they would. Technician knew what the problem was and ordered the correct part. Came back and installed it and now we have our oven back.
Terry - San Marcos, TX
Door problem repaired expertly.
Educated me about my refrigerator ice maker delivery
Barbara - New Braunfels, TX
He was professional and told me why my icemaker wouldn't deliver the ice thru the shute because of small residual pieces of ice in the shute. He did not badmouth the previous tech, but was a friendly, smart, qualified technician.
Bill - Wimberley, TX
Did a good job diagnosing and suggesting a good repair option despite the fact that the repair part was no longer available from the manufacturer.
Jackie - Wimberley, TX
Becky - Fischer, TX
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not working. Customer stated that when they plug it in they heard a pop and the washer stop working. Replaced control board and before I plug it in. I inspected the washer for a short to Ground. I found that the drain pump was imploded which was causing the control board to go bad. Will need to replace the drain pump. Than run a calibration. Ordering drain pump and office to schedule. ; ordrng 1 W10919003 (Drain pump)
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived onsite for the freezer not cooling. Upon inspection found that the evaporator was frozen solid causing the issue. There was a defrost issue. The evaporator fan motor was not circulating the air properly and the defrost thermistor ohmed out bad. Defrost heater checked out good and the in-line fuse checked out good. Used steamer and removed ice build up and replaced defrost thermistor , Evaporator fan and all functions tested good frost pattern is good. Complete"
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for the washer making a noise during the spin cycle. Ran diagnostics and found that there was something inside the tub banging around. Removed spin basket and found a quarter inside the tub causing the issue. Removed debris and washer tested properly and noise is gone. Complete
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for the microwave not heating. During testing found that the cap and mag tested bad. Replaced capacitor and diode and magnetron. Microwave tested good and is heating good. Complete .
DRYER GE GTD45EASJ2WS Arrived onsite for the dryer knob missing. Replaced knob and dryer tested good. Complete
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for the oven panel is dented. During inspection found that the panel is dented. Took pictures. Replaced panel and all functions tested good. Complete
WASHER WHIRLPOOL MVWB835DC4 Arrived onsite for the washer not filling with water. Ran diagnostics and found that the water valve tested bad.Replaced the valve and the washer tested good. And no leaks. Complete
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found out that the ice maker failed the harvest test. Replaced ice maker and it failed the harvest test. New ice maker was defective. Will need to order ice maker and office to schedule. ; ordrng 1 W10873791 (Ice maker) and 1 W10918003 (Rocker switch)
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer not advancing to the next cycle. Ran diagnostics and found error code for long fill. Tested water valve and the cold water valve is not working. Will need to replace the valve. Ordering parts and office to schedule. ; ordrng 1 W11210459 (Water valve)
DRYER WHIRLPOOL CEM2745FQ0 Arrived onsite for the the dryer coin slot not working. Upon arrival found that the coin slot had already been removed. Customer made the attempt to fix themselves. Will need to order the coin slot kit and harness. Ordering parts and office to schedule..; ordrng 1 W11244229 (Coin slot) and 1 WP385421 (Funnel) and 1 WP3406965 (Coin kit) and 4 WPW10131119 (Screw)s and 1 W11190039 (Box) and 1 WPW10521398 (Harness)
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite for the dishwasher not filling with water. During testing found that the water valve is no good. Will need to replace valve. Part is already on order. Office to schedule ; O-emld tckt
DRYER MAYTAG MEDX655DW1 Arrived onsite for the dryer not drying . During testing found that there is only 120 vac going to the dryer. Advised customer to have an electrician come out and check outlet. Complete
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not draining. During testing found that the pump is not draining. Replaced pump and draining issue has been resolved. Tried to put washer into diagnostics and it did not go. Replaced control and did a calibration and washer tested okay. Complete
WASHER MAYTAG MVWC555DW0 Arrived onsite for the washer making the same noise as before. During inspection found that the wash plate bolt had come loose. Took bolt out and applied thread lock and tighten bolt back on. Washer tested good. Complete
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived onsite for the refrigerator freezer leaking water. During inspection found that drain was clogged causing the leak. But the water inside the freezer has frozen up and I can not open the freezer door. Advised customer that the refrigerator will need to be thawed out in order for us to repair the issue. Customer also stated that the shut off arm to the ice maker had broken off. Ordering parts and office to schedule. ; ordrng 1 WPW10474785 (Shut off arm.) and 1 WPW10397636 (Left hand) and 1 WPW10397635 (Right hand)
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite for the oven not working properly. Ran diagnostics and found error code F6E4 UI and ACU communication issue. Also found that the console is not responding correctly. Will need to replace the ACU control and Console and advise customer on the whirlpool app and updates. Ordering parts and office to schedule ; ordrng 1 W11297709 (Console)
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher upper spray arm and dispenser broken. Replaced upper spray arm and found Will need to reorder the dispenser. Office to schedule ; ordrng 1 WPW10671905 (Dispenser)
MICROWAVE GE PEB7227SL1SS "Arrived onsite for the microwave door not closing properly and not opening. During testing found that that the door latches are broken and found the push button to open the door is broken and the door switch holder is also broken. Will need to replace door, control panel assembly, door switch holder.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived onsite for the refrigerator not cooling. Upon arrival found that the temperature in the refrigerator is hot and all food inside of it has spoiled. During testing found that the compressor is running but not moving the Freon . Will need a sealed system repair. Ordering compressor, evaporator, drier, access valve. Office to reschedule ; ordrng 1 W11125124 (Compressor) and 1 W10858281 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 Accessvalve (Access valve)"
WASHER WHIRLPOOL LST7233DQ1 Arrived onsite for the washer not spinning. During testing found that the gear case is seized up. Found the coupler has broken and the motor is hard to spin. Ordering parts and office to schedule ; ordrng 1 WP661600 (Motor) and 1 WP8572717 (Capacitor)