Denise - San Marcos, TX
Fast and complete
Connie - New Braunfels, TX
Larry - New Braunfels, TX
Richard and the apprentice that he was training did a great job.
Whole procedure well done.
Earle - New Braunfels, TX
Other service firms could use this one as an example of how it should be done. Communication before techs arrived, prompt arrival, business dress (company tees), courteous techs, short time to repair, all made favorable impression. This from someone who never rates service companies! Job was warranty job on new unit, so I can't rate pricing.
Elizabeth - Canyon Lake, TX
Both teams I met were kind, personable people who knew what they were doing.
Great work! Above and Beyond
Rama - New Braunfels, TX
The gentlemen who came to service my Washer went above and beyond. They answered all my little and major questions. They also came back to the house when I thought there was a malfunction after they fixed it. These two are assets to the organization and I would give more praise if it were possible.
Diana - Canyon Lake, TX
Fast and efficient service
Karen - Seguin, TX
The technician was very thorough in explaining the problem and the fix.
Jordan - New Braunfels, TX
My service tech was very polite and explained everything he was doing.
Felicitas - Seguin, TX
Service exceeded expections
Lew - Austin, TX
Adrian - Austin, TX
Carmen - Kyle, TX
Gail - Austin, TX
We requested Richard to be the Service Rep for our 2nd appliance repair issue. He had done such a great job on our dryer that we wanted him to work on our range top, as well. He did not disappoint. Excellent service again. Trust affirmed.
Mike - Buda, TX
DRYER AMANA NED4655EW1 Arrived onsite for dryer noise. Lifted top off and found a plastic bead stuck between the felt and the drum. Removed bead and tested dryer all good. customer purchased dryer online from home depot in 2019 took picture of digital receipt. Complete
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 Arrived onsite for the refrigerator. Replaced broken grill. Complete.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator leaking water. Upon inspection found a water line that not seated correctly. Reinstall water line tested and found no leaks. Complete.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for plastic burn smell in dishwasher. Found melted plastic on heating element. Was able to remove melted plastic and unit tested good. Customer pointed out that the tracks on the upper most rack were broken. New tracks were ordered. Office reschedule.; ordrng 1 W10913628 (track) and 1 W10914507 (track)
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for the dryer not turning on. Upon arrival dryer console was not coming when pressing the power button. Checked voltage again and it checked out ok. So replaced main control and console. Dryer still did not work. Console did not turn on. Tested voltage coming from the wall and we got 240VAC from neutral to L1 and 159VAC from neutral to L2 but got 240VAC from L1 to L2 and got 123VAC from ground to L1 and 123VAC from ground to L2 so there is an electrical issue with outlet or the power going to the outlet. Advised customer to call an electrician to check out outlet. Complete
DISHWASHER WHIRLPOOL ADB1400AGB1 Arrived onsite for the dishwasher throwing the breaker. Repaired hinges and replaced drain hose. Put dishwasher back in place and tested. All functions tested normal. Complete.
WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for the washing machine shaking. Found the suspension rods were worn out. Replaced all rods with new and everything tested good. Original issue is complete. But found the lid was broken at one hinge due the excessive shaking of the washer when it had the worn out suspension rods. Need authorization to order a new lid and office to reschedule.; ordrng 1 NEEDTOORDERAUTHORIZATIONFORLID and 1 W11101059 (lid)
DISPOSAL UNKNOWN n/a Arrived onsite for the disposal not working properly. During testing found that the disposal is seized up. Replaced disposal with new one and everything tested good and no leaks detected.
DRYER WHIRLPOOL WED4950HW0 Arrived onsite for the dryer that was not working properly. Found the vent hose in the wall was clogged causing blowback. Advised customer to get someone to unclog the vent tube in the wall. Dryer is working to manufacturer’s specs. Complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for the icemaker leaking upon inspection found ice maker assembly was broken and dangling. Replaced ice maker assembly with new. Tested good no leaks detected. Complete
WASHER WHIRLPOOL WFW6620HC0 Sr# 7726605065 arrived on site for washer not working properly. Customer stated washer was continuing to tumble with one min left on timer. Would continue tumbling for twenty min or more. Customer would have to manually turn off washer. Note that wrinkle prevent was not selected. Customer noted a humming noise that continued throughout the wash cycle. Ran diagnostics and found no error codes. Ran quick cycle But did not experience the tumbling situation but did hear the humming noise during the wash cycle. Called tech line and they stated they would place the washer in product review for the engineering department to determine what to happen next.
REFRIGERATOR AMANA ASI2575GRS01 "Arrived onsite for the refrigerator freezer section having ice buildup. Found frost buildup on the top side of the freezer door and inside freezer. Replaced entire freezer door, gasket is now sealing properly and door is aligned. Complete."
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite for the oven. Found oven was out of level, adjusted front feet and back feet oven is now level."
DRYER WHIRLPOOL WED4850HW0 "Arrived onsite for the dryer not starting upon inspection we found that the L1 wire to be replaced, customer had new power cord for replacement which we installed and retested. Which failed, we checked the voltage going to the dryer power terminal out as 210 volts with a 16v leak to ground , customer must get electrician out to fix open ground. L1 wire was fixed and reinstalled. Complete"
REFRIGERATOR WHIRLPOOL WRX988SIBB01 "Arrived onsite for the refrigerator not cooling, per last visit we replaced the Evap fan assembly in the refrigerator as well as the ice door fan and wiring harness,
DRYER MAYTAG MED6630HC1 "Arrived onsite for the dryer making noise upon use, upon inspection we found the belt wheel was making noise as well as shaky parts, we applied sound pad to parts, replaced pulley, retested with little sound. Complete"
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Sr# 7726588125 arrived onsite for Icemaker not working upon inspection we found the heater wire was cut and not working to keep the tube from freezing, we replaced the water tube and tested which passed, called techline for discoloration in all doors, tech line stated that all doors and handles will need to be replaced but we need authorization before ordering all doors. Complete"
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived onsite for the refrigerator ice conglomerating, upon last techs notes we went to replace the full door but upon inspection noticed a gap between the ice door liner and door. Will reorder door. Office to reschedule ; ordrng 1 W11034290 (dor-fip)"
ICE MACHINE KITCHENAID KUIC15POZP2 "Arrived onsite for the ice machine screeching, upon inspection and testing we found the ice machine running up to normal specs with no sounds, working properly. Complete"
RANGE AMANA AGR5330BAS2 "Arrived onsite for the for the range knob being offset, upon inspection we found that the knob was offset in the manifold, after a small readjustment we found the knob rested in the correct position, we replaced the knob and instructed customer on proper use and proper flame height for each eyelet size. Complete"