Cassie - Austin, TX
Keith - Austin, TX
Very professional and well done
Review for Paul Ready
Patricia - The Hills, TX
Paul Ready continues to deliver the highest level of customer service. He is intent on problem solving, personable and professional. Please keep him happy - Paul is truly an asset to your company.
Jose - Austin, TX
Paul was professional, knowledgeable about the product, answered any questions I had.
Excellent service technician. Appreciate his professionalism
Charles - Lakeway, TX
Laura - Austin, TX
Tech did a great job with fixing the microwave door!
Great service !
Patricia - The Hills, TX
Paul was great, friendly & knowledgeable!
Five Star Service
Scott - Austin, TX
Professional, knowledgeable and honest
Carmen - Cedar Park, TX
Technician arrived on time and diagnosed the problem right away. He was very honest and did not try to high pressure sell us on fixing our washing machine. The work he performed was done in a timely manner.
Audrey - Austin, TX
Paul knew what he was doing and I felt confident when he told me he wouldn’t advise putting the money into repair.
Connie - Austin, TX
Brenda - Austin, TX
We have had the pleasure of having Paul work on our whirlpool appliances. When I initially called JennAir they quoted me over $900 in parts and labor. I honestly, still believe that the parts are too expensive, we paid over $500 in total. BUT Paul was helpful. He’s really nice and respectful. My oldest which is 4 was really interested in what he was doing during the most difficult part of installing the part. And he was really nice to her.
Larry - Austin, TX
Paul does a great job with a great attitude. He is a great asset for your company.
Diana - Lakeway, TX
Paul was awesome! Very friendly, knowledgeable and got my oven fixed quickly.
Anandaram - Austin, TX
It was awesome!! Although, it was late evening but they got it done!
COOKTOP WHIRLPOOL RCS3014RS04 Arrived onsite for the cooktop that will not heat or turn on. I found the circuit breaker turned off in the outside breaker panel. I explained to ms that the AT&T cable box open also. I turned the breaker on and tested the unit. Ms stated the RR element hadn’t been working. I found the element to connected in the block correctly and corrected it. The cooktop is working as designed.Call complete.
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not advancing past the wash cycle. I found the tub full of water and the unit unplugged from the wall. I plugged the unit in and powered it up. The unit was in wash. I cancelled the cycle and the unit drained properly. I checked stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I ran the cycle a 2nd time and it worked again as designed. I went over detergent use and amounts with ms. There were no water leaks present at the time of service. Call complete. Use Authorization # MIZRG00EPL1.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher leaking water. I found the unit disconnected and pulled out when I arrived. Mr stated the contractor pulled the unit because it was leaking. I reinstalled the unit and while doing so I found the drain not connected good at the pump and suspect this was where the leak had been. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
OVEN KITCHENAID KEBS207BSS00 Arrived onsite for the ovens that do no reach the proper temps and can not be adjusted up or down to the correct temps. I checked the temps of both ovens with the set point at 350 degrees. I found the upper oven cycling between 336-372 degrees leaving it with a 354 degree average temp. I found the lower oven running about 20 degrees hot because there was a 30 degree positive offset in the control. I removed the offset to 0 and tested. I found the oven cycling between 327-364 degrees leaving it with a 345.5 degree average temp. The ovens are working as designed. I went over temps with ms.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite for the cooktop not lighting correctly. Mr stated that it lites fine just the center burner does not burn correctly. I found the burner head warped causing the flames not to burn correctly. I replaced the burner head and tested the unit. The unit is working as designed. There were no gas leaks present at the time of service. Call complete.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer that is completely dead again. I found 119.9VAC and the polarity correct to the control and the control was non-responsive. I replaced the control and calibrated. The unit is working as designed. Call complete.
WASHER MAYTAG MHW8200FC0 Arrived onsite for the washer leaking on the inside again. Ms pointed to the fill hose in the bellow and stated water continues to drip out of it for long periods of time. I tested the washer multiple times and the valve is shutting off properly. I found the dispenser holding some water and not siphoning fully. I checked the level of the machine and found it low in the front. I leveled the unit and tested it again. The dispenser is completely emptying now. I suspect the water was puddling until it would run into the fill tube from the machine being low in the front. The unit is working as designed. Call complete.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer that stopped working. Mr stated the unit seems to get hot but the clothes do not dry. I found an reducer adaptor with a built in screen on it installed between the house duct and flex hose plugged with lint not allowing the dryer to exhaust. I removed the reducer and shortened the duct. I tested the dryer with the duct connected and found it working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite to replace the previous diagnosed parts. I replaced the left RC door closure. The door works as designed. There were no water leaks present at the time of service. Call complete.
MICROWAVE KITCHENAID KEMS309BSP00 Arrived onsite for the oven with a broken door glass. I found the inner glass frame cracked in half. I replaced the inner door glass. Call complete.
WASHER WHIRLPOOL WFW95HEDW0 Arrived onsite for the washer with door lock issues. I checked stored error codes and found an F8E1. I ran diagnostics and found the cold water valve letting very little water into the tub causing this fault and suspect this is why ms thought the door lock was acting up. The machine completed the rest of the cycle and worked as designed. The fill valve needs to be replaced. I replaced the fill valve and tested the unit again. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
WASHER WHIRLPOOL MFW9600SQ1 Arrived onsite for the washer to replace previous diagnosed parts. I replaced the fill valve and ran the diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service.
DISHWASHER JENN-AIR JDTSS245GX0 Arrived onsite for the dishwasher holding water in the bottom of the tub. I found the unit not draining because it was connected to a new disposal and the knock out hadn’t been removed. I removed the knock out and tested the unit. The dishwasher is working and draining as designed. There were no water leaks present at the time of service. Call complete.
COOKTOP JENN-AIR JGD3430BS00 Arrived onsite to replace the previous diagnosed parts. When trying to remove the regulator the old manifold twisted and the regulator would not break loose. The regulator will have to be cut off the manifold so both can be removed. Will need to replace the regulator also. Ordering c-notes & W11087445 REGULATOR. RS for Thu 2/14 EOD.; ordrng 1 C-NOTES (OFFICE PLEASE ADD TO PR’S ROUTE TOMORROW 2/14 EOD. CS WILL DELIVER REGULATOR TO STORAGE AND PR WILL KEEP THE OTHER PARTS ON THE VAN.) and 1 W11087445 (REGULATOR)
DRYER WHIRLPOOL WED7500GW0 Arrived on site for the dryer not starting. I tested the unit and found the dryer starting and running as designed. Mr. stated that the drum will just stop after a little bit. I heard the motor start whistling and the drum started turning slower and slower. I could stop the drum by hand and the belt did not slip. I had proper voltage from the control to the motor. Need to replace motor to complete service. Ordering 279787 MOTOR-DRVE. RS for Fri 2/15.; ordrng 1 279787 (MOTOR-DRVE)
COOKTOP JENN-AIR JGC1530BS00 "Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the manifold and installed the correct 112 orifice. I tested the unit and the flame still yellowed in the low setting. I installed the 12,000 BTU orifice and tested the unit. The unit burned correctly with minimum yellowing of the flame. I found out that when other burners were in use the middle burner would start yellowing on the side the burner was turned on. I showed this to ms and explained this was due to a lack of air. I showed ms that with the vent hood turned on the burner would work correctly. There were no gas leaks present at the time of service. Call complete."
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not turning on. I found the circuit breaker tripped. I reset the breaker and tested the unit. The unit is working as designed. I found no reason for the breaker to trip. The unit is installed outside in an enclosed lean-to on the side of the home and I suspect the outlet could have possibly gotten wet from a blowing rain causing water to go down the wall and get to it. I explained this to the customer. Call complete.
DISHWASHER KENMORE 665.13259K114 Arrived on site for the dishwasher not draining. I found the drain pump humming but not pumping. I removed a piece of glass from the drain pump and tested the unit. The unit is working as designed and there were no water leaks present at the time of service. Call complete.
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for the range with the oven not heating up. I found the unit not sparking because of a bad ground. I tightened the screws at the burner and tested the unit. I let the unit reach the 350 degree set point temperature and cycle multiple times. The unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I installed the 1/4” line with a reducer coupling and the clips. I tested the water dispenser and there were no drips from the spigot. There were no water leaks present at the time of service. Call complete.