Brad - Round Rock, TX
Our technician was very polite, knowledgeable, and fair. What more can you ask for?
Steven - Round Rock, TX
Paul from AE was great. Very knowledgeable and professional.
Tina - Georgetown, TX
Service and advice was great and helpful.
Dinah - Lago Vista, TX
Washer repair was great. Communications was spot on. They explained everything that was wrong and repaired it in a very timely fashion.
Izabelly - Lago Vista, TX
Knowledgeable and Personable
Rich - Georgetown, TX
I had every confidence in their ability and experience in repairs, as well as enjoyed the interaction with them.
Professional, prompt, efficient ⭐️⭐️⭐️⭐️⭐️
super happy customer 😀 - Hutto, TX
we’ve had these guys out twice now. Great experience both times. Their technicians are polite and tidy and efficient. Super happy with their service. Won’t hesitate to use them in the future or recommend them
Sarah - Cedar Park, TX
Appliance Express was called to take care of a part that had broken on our dishwasher, which was still under warranty. They were prompt and, per my description of the problem, preemptively ordered the part so they could fix it on the “evaluation of merit for warranty” visit instead of having to return a second time. Courteous and professional. Extremely pleased with visit.
"Great service and shows professionalism"
Anthony - Leander, TX
Paul's service was awesome. He did an extra mile to educate me to make my dishwasher works in its ultimate performance.
Fixed washer properly and quickly. Was on time.
Barbara - Georgetown, TX
Found the cooling issue
Steven - Austin, TX
Paul debugged the issue that caused the cooling system to not cool. It was an issue that was unusual, but he had great problem solving knowledge and was able to fix the issue. Note that a previous tech that tried to fix the problem was not able to do so.
Jennifer - Pflugerville, TX
Yong - Austin, TX
Outstanding service and suggestions on how to prevent similar issues in the future, something no other tech had told us.
Nolan - Round Rock, TX
Great Warranty Service-Kitchenaide
Roger - Round Rock, TX
Paul and his partner came and repaired my Kitchenaide dishwasher which was still under warranty. They were very professional including dressed professionally. They took care of business and left me contact information for any future requests. Great job!
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived onsite to replace the previous diagnosed parts. I replaced the compressor, drier, and added a low side access valve. I charged the system with 4.23 oz’s of R134A. I tested the unit and it is working as designed."
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for the dishwasher not powering on. Ms stated they checked the breaker. I found no power to the dishwasher. I checked the breaker panel and found the breakers mislabeled. I found the dishwasher marked as the disposal and the disposal makes as the dishwasher. I found the breaker tripped. The dishwasher is on a GFCI circuit breaker. I reset the breaker and tested the machine in the diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for the oven that is not keeping proper temp. I tested the oven at 350 degrees. I found the offset in the control set to 0. The oven was cycling between 250-290 degrees. I put a 30 degree offset in the control and the oven cycled between 310-350 degrees. I checked the sensor temp thru the control and found it within 10 degrees of my thermometer so the sensor is good. I turned the oven back on and when it cycled the temp rose to 420 degrees and started cycling between 380-420 degrees. The UI and possibly the main control will need to be replaced. I called techline and spoke with Andrew file# 7726618484. I explained my findings and Andrew verified the main control as the logic board. He advised to check the sensor and harness connections and if good to replace the control. I tested the harness and the sensor. The harness checked good and the sensor ohmed out correctly. I replaced the main control and retested. The unit is working as designed an
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the washer not draining. I found an F5E2 stored error code. I tested the unit in the diagnostics cycle and the pump shut off. I found the door had come loose from the door strike. I found one side of the door strike not snapped in place. I corrected the door strike and finished testing the unit. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I defrosted the RC coil. I installed the new fan harness and relocated the evaporator thermistor using a zip tie and foil tape. I replaced the UI. I tested the unit in service step 4 and found the 3 way valve working as designed. I checked the drain tube and found it cleared and sealed properly.
REFRIGERATOR WHIRLPOOL GC3PHEXNS03 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the icemaker and explained to the customer that it should go into a harvest and fill as soon as it was cold enough. I also replaced the filter that was supplied by the customer.
DRYER MAYTAG MEDB725BW0 "Arrived onsite for the dryer not heating. I checked stored error codes and found an F4E4, F3E6, & F4E3 stored error codes. I found the voltage to the unit at 241VAC & I found the air flow good. I tested further and found the heating element open. I replaced the element and tested the unit. The unit is working as designed. I tested the moisture sensor circuit and found it working as designed. Call complete."
WASHER WHIRLPOOL WFW86HEBW0 "Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the inner door, strike, and control panel. I ran the machine thru the auto diagnostics cycle and the unit worked as designed. Call complete."
WASHER MAYTAG MHW5630HW0 "Arrived onsite for the washer not draining. I found the washer full of water when I arrived. I checked stored error codes and found an F9E1, F0E2, & F5E3. I ran service test 4 and found the drain pump running but not pumping water correctly. I found two small pads between the basket and tub covering the drain hole out of the tub. I removed the pads and tested the unit in test 3 then 4. The unit drained the water properly. I ran service test 12 and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service. I explained to ms that all small items needed to get washed in a net to prevent this from happening
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived onsite to replace the doors with rust. I replaced both RC doors and the FC door. I tested all functions of the unit and it is working as designed. Call complete.
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite for the vent hood with poor air suction. I tested the blower and found it working as designed. Ms hadn’t cleaned the filters so that we could see where the unit was sucking and there was an obvious grease circle in the left filter directly under the blower. I tested the suction with a paper towel and there was none under the right filter. There was plenty of suction under the left filter to hold the towel. I took pics of the grease stain on the filter. Ms has a 5 burner gas cooktop under the hood with the front right burner being the large burner that she uses the most and she stated that the grease and smoke is not getting drawn thru the hood but is escaping the hood and getting to the cabinets above the hood. I called techline and spoke with Rich and explained my findings. Rich stated there is nothing we can do to repair this because it’s the design of the hood. File# 7726610657.
DRYER WHIRLPOOL WED6200SW1 Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the inlet thermistor and tested the unit. The unit is working as designed.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not drying the dishes. I found no stored error codes in the machine. I ran auto diagnostics and found the unit working as designed on the heat cycles. I found no rinse aid being used in the machine. I explained to the customer that rinse aid needed to be used for the machine to function properly. The unit is working as designed. Call complete.
OVEN WHIRLPOOL WOS97EC0HZ01 Arrived onsite for the oven with lines going across the display. I found the oven disabled from WiFi. I connected the oven and assisted ms with connecting her phone. I called the WiFi help line and they verified all of the updates went thru today after enabling the WiFi and connecting ms’s phone. I explained to the customer that this should resolve all of the issues with the lines. Call complete.
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived onsite for the dishwasher not drying the dishes still. I checked for stored error codes and found none. I found the rinse aid dispenser full and set to max. I ran the diagnostics cycle and found the detergent door opening as designed. I found some suds from the rinse aid but not as much as usual with the dispenser set to max. I advised the customer to get the finish jet dry because it seems to work better in the water in this area. I explained to the customer that it takes about 90 washers to cure the plastic tub and I explained about loading metal and glass around the plastics to help with drying. Call complete.
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for the dryer with a no heat condition. I found the heating element open. I replaced the element and tested the dryer. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived onsite for the refrigerator with the RC frozen up. I found the evaporator cover broken causing warm air leaks to reach the coil. The coil will need to be defrosted, the cover replaced, and the drain line checked and sealed. Ordering WPW10501260 COVER-EVAP, 212643 SEALER-GUM, & 2EA 67006425 SCREW; SM. ordrng 1 212643 (SEALER-GUM) and 2 67006425 (SCREW; SM)s and 1 WPW10501260 (COVER-EVAP)"
WASHER LG WM3700HVA Arrived onsite for the washer that keeps tripping the circuit breaker. I tested the motor and had 11.7 ohms across the motor windings on all three checks. I found the basket turning freely. I ran diagnostics and during the high speed spin test I found that after the motor gets warm it would get as high as 15 amps and stay there for a while before dropping. The motor and stator will need to be replaced. Ordering AHL72914401 ROTOR ASSEMBLY & AJB73816004 STATOR ASSEMBLY. ; ordrng 1 AHL72914401 (ROTOR ASSEMBLY) and 1 AJB73816004 (STATOR ASSEMBLY)
OVEN KITCHENAID KODE500ESS02 "Arrived onsite for the oven with the control panel not functioning. I found the 1, 2, 3 buttons not functioning. I found an F2E1 stuck key error. I cleared the error and tested the oven. The error didn’t return. I did a power reset and tested the oven. The unit worked as designed. I went over reshaping the door gasket with the customer to prevent the steam from getting to the UI.
DISHWASHER FRIGIDAIRE FFCD2413US1A Arrived onsite for the dishwasher that is not running and has no power. I found the circuit breaker tripped. I reset the breaker and tested the unit in the service test cycle and the unit completed the cycle but after further inspection I found out the unit wasn’t heating. I found the high limit thermostat open. After removing the thermostat I found it separating. I replaced the thermostat and tested the unit again. The unit is working as designed. I advised the customer to have the breaker changed from a GFCI breaker to a regular breaker. Call complete.