Andrew - Austin, TX
rich experience with good service
Xiaoxi - Cedar Park, TX
we are glad to have appliance express repaired the issue of my freezer which leave a deep impression to us.
Debbie - Pflugerville, TX
Great Service, Very Knowledgeable!
Arinn - Cedar Park, TX
Paul and his Helper were on time, polite, and had an air about him that made me feel he was the right man for the job. He made it seem like it was a simple fix and left without leaving a trace other than the positive impact he had on our home. Thank you.
service on my oven
Lesle - Granite Shoals, TX
Superb customer service. Friendly, respectful, informative, and above all qualified to solve my issue.
Matthew - Austin, TX
On time and followed the warranty
Sherri - Kingsland, TX
Great job! Vert friendly and experienced.
Gail - Austin, TX
Angela - Georgetown, TX
Professional, knowledgeable service
Sandy - Georgetown, TX
The diagnosis and repair was done in a very professional manner. These folks are competent and get right to it. Everything about it was top notch. Pricing I thought was high but they are the only game in town - if you want it done right.
Excellent service and repair
Syed - Georgetown, TX
High level service with excellent communications and follow up. The technician was courteous and knowledgeable. He called us before the appointment to let us know when he will be there, wore a mask and covers on shoes, explained the process and did an excellent job with repair. Thank you.
Sam - Kingsland, TX
Paul had to remove the whole microwave/oven combination to change light in microwave. Kitchen Aid needs to rethink accessibility for the light replacement.
John - Georgetown, TX
Repairmen returned to fix freezer ice maker
Thomas - Georgetown, TX
Paul and Tyler did a fantastic job getting our troublesome fridge up and running again. Their expertise and tenacity really paid off, just in time for the wedding shower we are hosting.
Fridge is working again...
Donna - Leander, TX
Prompt professional service. Repaired perfect.
WASHER WHIRLPOOL WFW94HEXW2 "Ah-arrived on site to test washer for f6e1 error code. Found none of the motors running, found burnt MCU. Replaced MCU and tested unit, unit works good. Advised customer to replace his hoses. His hot water hose was corroded and leaking. Customer said he knew and would replace hoses. Took pic of hoses. Job complete."
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to test unit for latch not working. Put unit into manual diagnostics and verified latch is not engaging. Replaced latch, tested unit, unit works good. Unit was not connected to water. Job complete."
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit for door not shutting good. Found loaded hinge damaged. Replaced hinge, tested unit, unit works good. Job complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "AH-Arrived on site to test unit for high pitch sound. Was not able to replicate sound. Removed rear panel and inspected compressor, fan, and lines but did not find anything touching or rubbing. Put unit in test 3 and 4 to mimic any sound but was not able to at this time. Asked customer to do a video recording if issue persists. Job complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "AH- Arrived on site to test refrigerator for leak by filter. Found consistent drip coming from behind filter housing. Replaced reservoir, tested unit, unit works good. No leaks detected. Job complete."
MICROWAVE WHIRLPOOL KEMC308KSS03 Arrived onsite for a microwave/oven combo thats giving a door message when the microwave is used. I verified the message. Ms stated another company stated the fuses and switches were good. I checked for voltage at the control from the L1 circuit from the filter board and had 0VAC. I found the bus fuse open and the ceramic fuse broken. I had voltage at the primary interlock switch and the switch was working as designed. I found no signs of a short or what could have cause the fuses to blow. I explained to ms that the issue could have been the ceramic fuse or it could be something else but until the fuses were replaced we could not tell. I replaced the fuses and tested the unit. As soon as the circuit breaker was turned on the main control popped and the panel went dead. I found the fuses still good but the control would need to be replaced.
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived onsite for a refrigerator with the lights strobing in the RC. I found half the lights on the RC module strobing with 123VAC to the module. The prescreened module was a different part number. The module needs to be replaced. Ordering W11125428 RC LED module. Office to RS. Part is only at the plant.; ordrng 1 W11125428 (cntrl-elec)
OVEN WHIRLPOOL WOC54EC0AS04 Arrived onsite for a microwave/oven to replace the previous diagnosed parts. I replaced the broken door linkage and installed the new door. I tested the unit and all is working as designed.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found compressor oil all in the bottom pan and under the compressor from the broken capped off line coming out of the service port on the compressor. I cleaned all of the oil up and replaced the compressor. I installed a UV drier and low side service tap on the compressor. I vacuumed the system and it held a 30psi vacuum. I charged the system ozs of R134A. I found both the high and low side equalizing at 58psi. I tested the unit and both the high and low side went to 20psi and the compressor sounded like it was in a bind when it reached these pressures. I tried to remove the refrigerant but the complete charge would not come out. I tried isolating the condenser and yoder loop but while unsoldering the high side line at the compressor I found the remaining charge coming out. After getting the line removed from the compressor I removed the line from the 3 way valve to the dr
COOKTOP WHIRLPOOL WFC310S0ES3
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the ice maker harness and tested the unit. All is working as designed. Call complete.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for a microwave with the left mounting hole stripped out. I found the nut broken out of the wrapper. The prescreened nut W10596040 was different than the one in the unit. The one in the unit looks like W11122643 thats on the 04 engineering digit but the plate is spot welded to the wrapper. I called techline and spoke with Steve SR# 7728816123. I explained my findings and he stated to order the wrapper on this one since they are spot welded. Ordering parts research for complete wrapper with the mounting nuts.; ordrng 1 PARTSRESEARCH (WRAPPER WITH MOUNTING NUTS)
REFRIGERATOR GE GFE28GMKLES "Arrived onsite for a refrigerator that the water and ice stopped dispensing, the interior lights stopped working, and the door alarm constantly goes off. I found the left RC door switch failing causing the issue. I replaced the switch and all functions are working as designed. Call complete."
MICROWAVE WHIRLPOOL GT4175SPS4 Arrived onsite for a microwave that powers on but doesnt heat. I found the primary lower interlock switch not closing and the L1 terminal on the primary side of the HV transformer burned off. The switch and the transformer need to be replaced. I found the transformer discontinued. The customer is going to try to locate the transformer.
WASHER MAYTAG MVWC465HW2 Arrived onsite for a washer that is making a grinding noise again. Mr stated the unit only makes the noise when the unit is loaded with a full load of clothes. I tested the unit and could hear the noise. I found a bottle had broken and the bottle neck was under the belt cover causing the cover to be pushed into the drive pulley. I removed the bottle neck and retested the machine. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for a refrigerator that is frosting up along the bottom vents and another company came out and stated the fan motor was bad. I found the RC coil completely frosted over. I found all thermistors and fans working and testing good. I ran a short defrost and the unit worked as designed. The RC motor/harness and the UI will need to be replaced, possibly the evaporator cover and screws. The drain will need to be checked for obstructions. I went over defrost instructions with the customer and explained this had to be done 48 hours prior to our return. Ordering parts authorization, WPW10501260 cover-evap, & 2EA. 67006425 screw.; ordrng 2 67006425 (screw)s and 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10501260 (cover-evap)"
WASHER WHIRLPOOL MHW5630HW0 Arrived onsite for a washer leaking from the door. I found the bellow torn at the bottom. I replaced the bellow and ran the quick wash cycle to check for leaks. The unit worked as designed and there were no water leaks present at the time of service. Call complete.
REFRIGERATOR KITCHENAID KSRJ25CNST00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and installed a UV drier. I installed a low side service tap on the compressor. I replaced the lower wire harness. I vacuumed the system and it held a 30psi vacuum. I charged the unit with 5ozs of R134A. I tested the unit and found it working as designed. Call complete.
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer that the basket will not seat after the gear case was replaced. I found the seal was pressed on upside down causing the issue. The gear case will need to be replaced again.; saved tckt
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for a dishwasher that the lower rack will not come all the way out and the spray arm is broken. The customer stated the spray arm came out and had jammed the rack but they figured out what happened and removed the spray arm. I found the lower rack in good condition. I found where the lower arm had come out and fell on the heater melting the plastic not allowing the arm to go into the sump. I replaced the arm and locked it in. The unit is working as designed. I went over use and care with the customer. Call complete.