Everything an in home service experience should be.
Jeremy - Austin, TX
I own a small business where in home service is a major component of what we do, Paul with Appliance Express embodied everything I strive to instill into all of my technicians. My wife who was home alone during the service call answered our door to a smiling and polite technician who respected her, our home and our pets as if they where his own. Paul proceeded to clearly explain everything he needed to accomplish and the many steps involved along the way. In the end it was determined that our oven was in no way in need of service and we where in fact experiencing an issue with the electrical supply to the applicance. A less honest technician and company could of in theory attempted to sell and install a litany of parts and the associated labor in an attempt to “fix” a non broken appliance. Paul’s diligence, thoroughness, and honesty where exemplary and allowed us to reap the benefit a skilled technicians diagnostic expertise and establish a clear path forward. To the ‘Powers at be” at Applicance express you have an absolute rockstar in Paul and you need to consider yourself lucky that I was not home during the experience as it most likely would of ended in me extending a job offer to Paul, he is the “Gold Standard” of an in home service technician.
Barbara - Austin, TX
A little expensive, but service is good
Heather - Austin, TX
Knowledgeable and professional!
Paul - Austin, TX
Paula - Lakeway, TX
Lori - Austin, TX
Lori - Austin, TX
Deena and Brandon Nelms - Austin, TX
Very friendly and knowledgeable. He was so nice and accommodating. Would highly recommend! and our freezer works! Yay!
good friendly service
Michael - Austin, TX
A successful outcome was achieved
Arlene - Austin, TX
Paul is awesome, very respectful and honest. Had Cliff previously and did not receive a survey for him. He is below average in my opinion. I will not have him back to repair any of my kitchenaid appliances.
Bryan - Austin, TX
Prompt, clean, friendly, knowledgeable, and thorough. I would use them again. Paul was great.
Great Mr. Fixit
Olga - Austin, TX
Fixed 20 yr. old JennAir oven. Wonderful. Nice guy easy to work with.
Quick and knowledgeable!
Nicole - Austin, TX
Paul fixed our dishwasher and we are so greatful! He worked with my busy schedule and was timely! I appreciate all his great work! Thanks!
Thorough and professional
Sheryl - Austin, TX
Paul did a good job analyzing our oven problem, explaining it well to us, and fixing it.
Frances - Austin, TX
OVEN JENN-AIR JJW9430DDB Arrived onsite for the oven not heating in either compartment. I found only 15 volts at the terminal block on L2. I suspect a bad circuit breaker and advised the customer to call an electrician.
DRYER WHIRLPOOL MEDX655DW1 Ms cell 512-484-0955 - gate code 4862. Arrived onsite for the dryer with a no heat condition. I found the timer not switching L1 from black to red. I replaced the timer and tested the dryer. The dryer is heating and is working as designed. Call complete.
OVEN KITCHENAID KDRS467VSS05 Gate code 2009. Arrived onsite for the range with the oven getting to hot. Ms stated that it was getting too hot when set at 350 degrees. I tested the temp with the unit set to 350 degrees and the unit cycled between 338-380 degrees and running a little hot. I put a -10 degree offset in the control and the unit cycled between 329-368 degrees leaving the oven with a 348.5 degree average temp. I explained to ms how to calibrate the oven. Call complete.
RANGE JENN-AIR JGS9900CDS02 Arrived onsite for the range with the down draft fan not working. The customer was not at home and didn’t return my pre-call. I called the office and spoke with Jen. While I was on the phone mr called and stated he would be here in 5 minutes. I found the fan working as designed. Mr stated it was making a humming noise that he never noticed in the past. I showed and explained that the noise was coming from the vibration of the fan against the hardwood floor that it was screwed to. I explained that to stop this he would need to put some rubber strips between the fan frame and the floor muffle the sound. Call complete.
DISHWASHER WHIRLPOOL KDFE104DSS3 Arrived onsite for the dishwasher not heating and the detergent is left in the bottom undissolved. The wrong model number was dispatched on the ticket. I checked stored error codes and had an F7E1. During the diagnostics cycle I found the pump not running. I had 123VAC from the control to the pump. The pump will need to be replaced. The customer wants to think about the repair and will call back if they decide to proceed. Call complete.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher for detergent remaining in the dispenser at the end of a cycle. Mr stated the detergent is in the tub. I checked stored error codes and had an F4E3 & F7E1. I found the pump not running in the diagnostics cycle. I found 0 volts to the pump when under a load from the control. Need to replace the control and possibly the pump. Ordering C-NOTES & W11305297 CNTRL-ELEC. Marking the prescreened pump and motor as UORV. ; ordrng 1 CONTEST (PSP ITEM & NO STOCK SHOWING. OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT.) and 1 W11305297 (CNTRL-ELEC)
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for the refrigerator with the icemaker not operating. Ms stated the bail arm had come out of the head and she thought the arm was broken. I explained that it wasn’t broken and put the arm back in the head. I flipped it down to turn the unit on and held the door switch. The unit immediately went into a harvest and worked as designed.
DRYER AMANA NED4655EW1 Arrived onsite for the dryer that is heating but not tumbling. I found the belt broken. I installed a dryer repair kit. I tested the dry and it is working as designed. Call complete.
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived onsite for the microwave making a noise when the fan is on. I found an oak leaf stuck in the blower wheel of the cooling fan. I removed the leaf and tested the unit. The unit is working as designed. I charged the customer MW290 LABOR $149.99 + tax. Call complete.
RANGE JENN-AIR JGRP430WP02 Arrived onsite for the range with rust. I found some surface rust in spots on the door and kick panel. I removed the spots using Affresh Stainless Steel Brightener & PB Blaster. I polished the range with ZEP SS polish. I advised the customer to use ZEP SS Polish from now on to prevent this from reoccurring. Call complete.
RANGE KITCHENAID KSDG950ESS1 Arrived onsite for the range that shuts down when using the oven. After talking with mr I found out the cooktop doesn’t work either when the control panel goes dead. I explained to mr that if neither one are working there is an electrical problem with L1. Because of the install I told mr I would call techline to confirm my diagnosis. I spoke with Ed at techline file# 7723606720. Ed agreed with my diagnosis. The circuit breaker was at 62 degrees when I arrived and when I left with the range running it had climbed to 76 degrees and we could smell an electrical burning smell coming from the breaker. Advised mr to call an electrician. Call complete.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave that the cavity light stays on with the door closed. I found this unit to be one of the new 4 switch style door interlocks. There was no schematic in SM on this unit. I called techline and spoke with Rick file# 7723607937. Rick didn’t have a schematic either and advised changing the main control. Ms walked in before I started and stated it was the hood light that was the issue. Ms stated at first it wouldn’t turn off and then it started blowing bulbs as soon as they were put in. I changed the control and tested all 3 setting for the hood light. The light was working as designed. Call complete.
OVEN WHIRLPOOL IBS550PWS01 Arrived onsite for the oven with a loose handle. I found the right side of the door handle had come loose but the screws were still in it. I added loctite to the screws and tightened them. Call complete.
REFRIGERATOR WHIRLPOOL KFIS29BBMS00 Arrived onsite for the refrigerator that is leaking and has frost build up. I found no signs of a leak or frost anywhere. The customer stated that the unit is not making any ice or dispensing any water. I found a defective smart valve causing the issue with both ice and water. ordrng 1 C-NOTES (NEEDS AUTHORIZATION ) and 1 WPW10455331 (VALVE)
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for the refrigerator with a no ice condition in either compartment. I found the FC not getting below 13.5 degrees and not getting any lower. I found the compressor extremely hot due to the condenser fan not running because it was jammed with the fill valve line guard. I removed the guard and snapped it back on the valve. I tested the unit again and found the FC temp dropped to 12 degrees but very slow and I found the compressor running at more than 200 watts. Need to replace the compressor to complete service. Ordering C-NOTES, W10903340 COMPRESSOR, TJ90SF8404 ACCESS FITTING, & W10843121 Non-UV DRIER.; ordrng 1 C-NOTES (NEED SS TECH, 2 HOUR JOB, OFFICE TO RS RETURN VISIT.) and 1 TJ90SF8404 (ACCESS FITTING) and 1 W10843121 (Non-UV DRIER) and 1 W10903340 (COMPRESSOR)"
OVEN KITCHENAID KEBS107SSS04 Arrived onsite for the oven not heating after a self clean. I found the TOD open on the oven. I quoted the customer. FUSE-THRML I replace the TOD and tested the oven. The unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived onsite for the dishwasher making a clicking noise during the drying cycle. I checked stored error codes and found an F9E4. I ran the diagnostics cycle and the lower spray arm was working as designed. I found the vent fan making the noise the customer was hearing. I replaced the vent fan and retested. The unit is quiet and is working as designed. There were no water leaks present at the time of service. Call complete.
OVEN WHIRLPOOL WFG52580HV0 Arrived onsite for the range with the door stuck open. I found the weld on the hinge pin of the loaded spring broken causing the issue. I installed a hinge kit on the door. The door is working as designed. Call complete.
VENTHOOD KITCHENAID KXD4630YSS5 "Arrived onsite for the venthood not moving up or down. Mr stated and showed me the unit goes up and down, it just sticks when going up. I found a weak motor. Ordering W11187731 MOTOR. RS for Wed 12/12.; ordrng 1 W11187731 (MOTOR)"
WASHER KENMORE 110.278416 Arrived onsite for the washer that leaked water everywhere. I found where a rat had eaten a hole thru the drain line. ordrng 1 WPW10096921 (HOSE)