Frank - Austin, TX
Quick, came prepared with a replacement pump, gave good advice about our refrigerator door, left no mess, wore a mask and gloves.
Hubert - Leander, TX
Timely, courteous, professional service. Job well done.
Donna - Cedar Park, TX
Diagnosed problem and repaired quickly.
Weller - Jonestown, TX
Professional, excellent Customer Service, Knowledgeable, Courteous and would welcome the tech back into our home again.
Awesome service, reasonable price, excellent customer care!
Calvin - Georgetown, TX
Super helpful, friendly and very knowledgeable.
Bruce - Austin, TX
Paul and his assistant did an excellent job repairing our Jenn Air cooktop. They had all the parts needed and all work completed professionally. I e we puke not hesitate to call upon them again.
Kitchensid built in
Lorraine - Austin, TX
Efficient, excellent service
Latoya - Leander, TX
Very professional and Nice
They really do guarantee their work!
Sue - Leander, TX
My refrigerator went out during shelter-in-place. It wasn’t holding at a safe temperature. Appliance Express sent out a team of 2 to my house. They were decked out in masks, gloves, and shoe covers. They gave a quote, and happened to have parts in their truck. So, they performed a service on the spot. The next morning, the temperature in the refrigerator was even higher than it was before the repair. Appliance Express contacted the repairman, and he said he would have to order a new evaporator. My husband insisted their best tech to be sent to our house to do a full diagnostic check on the refrigerator, before we bought any more parts. The second visit revealed that an evaporator fan, not an evaporator was needed. Appliance Express said they would comp the diagnostic and the fan. They were very respectful of my time. The office called to let me know they were running a little behind schedule, and that they would be at my house about 4pm, or shortly after, and would call first. I didn’t receive the call, but they showed up right at 4pm. The window was 1pm-4pm. The repair took less than 20 minutes, and they were gone by 4:30pm. The refrigerator was blowing cold, and was down to 44 degrees by 5:30pm. When the first repair wasn’t right, they made it right. They were professional throughout the entire process. While we were terribly frustrated to be without a refrigerator for more than 2 weeks, we are incredibly grateful Appliance Express was out there on the front lines working when so many others weren’t. I’m very pleased with the outcome, and I highly recommend them. I hope I don’t have any more issues with my refrigerator, but I now have someone reliable I can call on speed dial. 💯
Jennifer - Austin, TX
Paul was fantastic. He is knowledgeable and was very clean and professional. He quickly diagnosed, gave insight, and scheduled the return visit to repair. Only feedback is the timing to get him out here twice was over a 2 week period. Wish it was quicker, but understand high demand.
Prompt, prepared, exceptional.
Martha - Austin, TX
Always a good experience with appliance express!
Frances - Cedar Park, TX
Larry - Austin, TX
So impressed with service and willingness to do what is needed to get the job done The company and especially Paul made sure they diagnosed my problem and fixed the problem without overcharging me. Thanks for your service and I highly recommend your company
Gregory - Cedar Park, TX
The guys were on time, pleasant, courteous and quick.
Jason - Round Rock, TX
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for a refrigerator that after a lightening strike when the doors are opened the lights are not coming on. Ms stated the unit also starts making a knocking noise when this happens and when she opens the doors the lights are out. Ms also stated that it stopped making ice properly. Ms had a recording of the noise the unit makes when the lights are not working. The noise was the 3 way valve and it would continue to knock and not find position. I explained to the customer that something is shorting out to the communication circuit causing the issue. The unit has not had any frosting issues or dispensing issues. I tested the ice maker and found no error codes. I ran the harvest and fill test and the unit worked as designed. I ran test 36 and found the ice box fan not running correctly. I advised ms to change the main control, power supply, LED control, 3 way valve solenoid, and the ice box fan. ordrng 1 W10846539 (FAN) and 1 W11036448 (SOL
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for a refrigerator with the RC not cooling properly. I found frost build up on the outside of the RC evaporator cover indicating the coil is frosted over. I found frost around the thermistor. I ran service test 90 and turned the RC defrost heater on and tested voltage at the main control and had 123VAC to the heater. I found the heater turned off when I got back to the UI and didn’t run the entire time it should have. I found the RC thermistor reading 44 degrees and the RC evaporator thermistor reading 80 degrees. I removed the evaporator cover and found the RC evaporator thermistor incased in ice. I found correct readings from the control to the thermistors. I changed the RC evaporator cover again and tested the unit. Both thermistors were reading 70 degrees. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL MRT311FFFZ Arrived onsite for a refrigerator to determine if a door is really needed for the repair. I explained to the customer that the original door was bowed and the gasket was not sealing properly causing the condensation in the unit. I also found the chassis and liner with large gaps causing issues and explained to the customer these would be sealed when we come back to replace the door. I also told the customer that we would remove the evaporator cover and clear any excessive ice build up from it. Ordering 2EA WP482338 ADHESIVE.; ordrng 2 WP482338 (ADHESIVE)s
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for a refrigerator that stopped cooling. I checked the pressures and found the low side in a 10 psi vacuum and the high side at 100 psi indicating a loss of refrigerant. I checked for leaks and found dye coming out of the chassis where the lines come into the RC evaporator.; saved tckt
REFRIGERATOR LG LFX31925ST/03 "Arrived onsite for a refrigerator to possibly replaced previous diagnosed sealed system parts. I confirmed the compressor was defective and not pumping refrigerant. I found the system fully charged. I recovered the refrigerant and removed the old drier and the lines from the compressor. When I opened the new compressor box I found that the new compressor that was sent was a universal compressor and since this was a 2012 unit it would require replacing the control and updating the software with a jig. Ordering parts authorization & EBR75234703 PCB ASSEMBLY,MAIN. Sending routing a message to weigh the call. ; ordrng 1 EBR75234703 (PCB ASSEMBLY,MAIN)"
WASHER MAYTAG MVWB765FW0 Arrived onsite for a washer with an F6E2 error. I found the power button on the UI not working correctly and there was 5VDC from the control to the UI. The control panel needs to be replaced. I replaced the console and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I found the compressor running and it was not hot. I found the compartments only a little cooler than room temp. I found the system still charged but it was low. I found no signs of oil anywhere. I installed a dye drier using lokring and a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 3.7 oz’s of R134A. I tested the unit and had a good frost pattern on the evaporator. The unit is working as designed. Call complete.; ordrng 1 W10896677 (COUPLER (TRUCK STOCK REPLENISHMENT))
COOKTOP JENN-AIR JIC4430XS00 Arrived onsite for a cooktop that when turning on the RF burner the LR burner comes on. I found all four burner controls turning the burner on diagonally from it on the opposite side of the cooktop. I power cycled the unit and reconfigured it to 24 just like the tech sheet shows and tested the unit having the same results. I called techline and spoke with Bruce. Bruce stated it sounds like the wiring to the UI was reversed and advised checking that SR# 7727987646. I checked all of the wiring on the module and the UI and found everything connected correctly. I removed the module that was replaced on a previous visit on 5/13/2020. I tested the unit and found all of the burners working as designed. Call complete.
REFRIGERATOR LG LRSPC2331T "Arrived onsite for a refrigerator that the ice started melting and the freezer started warming up. I found the compressor scorching hot and mechanically failing. The compressor need to be replaced. Compressor part number 2521JA1006B Ordering parts research and AUTHO of found.; ordrng 1 PARTSRESEARCH (COMPRESSOR, DRIER, SERVICE TAP, AND CONTROL IF IT’S A UNIVERSAL REPLACEMENT.)"
ICE MACHINE KITCHENAID KUIC15NRXS0 Arrived onsite for a ice machine not filling with water. I ran diagnostics and found the control showing the reservoir was empty but the fill valve was not opening. I checked for water from the wall to the machine and the customer had good water pressure. I checked voltage at the valve and had 120VAC on the black and white wires and no DC voltage on the other connector. I disconnected the water level sensor and ran the same test getting the same results of 0VDC. I spoke with CS. The control needs to be replaced.
ICE MACHINE KITCHENAID KUIS18NNXW2 Arrived onsite for a ice machine making a loud humming noise and not making ice. I found the recirculating pump making the noise from running dry because the reservoir wasn’t filling with water. I found the smart valve with the correct voltage and not opening. The smart valve needs to be replaced. I replaced the valve and tested the ice machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR FRIGIDAIRE FFHS2611PFCA Arrived onsite for a refrigerator that is not getting as cold in the RC and a lot of frost build up around the FC door. I removed a lot of frost and ice build up around the top of the FC door and liner. I found the FC door gasket torn at the top causing a warm air leak which was causing the frost and ice build up. I replaced the gasket and molded it to seal correctly. I explained to ms that this was the reason the unit wasn’t cooling correctly because of excessive frost build up. I explained to the customer that the unit would eventually start cooling better after it’s able to go thru a defrost cycle or explained that they could defrost it themselves. I went over defrost instructions with ms. The unit is not connected to water. Call complete.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for a no cool refrigerator. I found the unit at room temp in both compartments. I found the compressor overload tripping die to a defective start device. I replaced the start device and the unit is working as designed. There were no water leaks present at the time of service. Call complete.
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for a dishwasher not cleaning dishes and the soap not dissolving. I ran diagnostics and found the pump running but not pumping. The pump and motor will need to be replaced. I replaced the pump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR WHIRLPOOL ED5LHAXWB00 Arrived onsite for a refrigerator not cooling or freezing properly. Mr stated the RC is very warm but the FC seems ok. I found the RC at room temp and no air flow from the dampener. I found the dampener frosted closed and the evaporator completely frosted up due to a defective defrost control. I defrosted all of the frost and ice. I replaced the defrost control. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived onsite for a refrigerator with a loud buzzing noise coming from the FC. Mr stated the noise wasn’t coming from the FC, it was coming from the RC. I confirmed what the customer was hearing due to the RC coil frozen in ice and frost. The coil is not defrosting. I found no warm air leaks around the evaporator housing. The thermistors test good at the control. There is a communication issue between the UI and the harness. The evaporator harness and the UI need to be replaced again. Call complete."
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived onsite for a refrigerator leaking water from underneath again. I found the bottom of the FC completely frozen over in a block of ice indicating the drain tube is restricted. I removed the ice and found the drain tube completely restricted. I removed the tube and cleared the restriction. I sealed the drain tube with manufacture approved silicone. Call complete.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for a refrigerator with loose door handles and a door getting stuck. I tightened the door handles. I found the RC door with a good suction on it after the door had been opened and closed shut after a few seconds of being shut. I explained to to customer that this was normal but it would eventually equalize after a few minutes especially when the dampener was open in the RC. The unit is working as designed. Call complete.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a oven with the microwave light staying on and it’s not allowing the customer to use the oven and MW at the same time. I replaced the interlock assembly and the UI. I tested both units and both are working as designed. They can both be on at the same time. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Roved onsite for refrigerator to replace the previous diagnosed part. I replaced the RC harness, the FC fan motor and harness, and the UI. I tested the unit and it is working as designed.