GDIII - Austin, TX
Paul R did a great job
Patricia - Austin, TX
Paul was great.
Kenneth - Austin, TX
Francis - Lakeway, TX
Hopefully the problem will be solved. Need to wait a few days
DH - Spicewood, TX
Paul is always professional and quick to resolve our appliance issues.
Predictably, Excellent Service
Kathleen - Austin, TX
Once again Paul helped make things right again. It is a pleasure to do business with Appliance Express.
Excellent Service from Paul
Andrew - Austin, TX
Judi - Lakeway, TX
Paul diagnosed and resolved the problem quickly. Very polite!
Shaya - Austin, TX
Fast and efficient service!
Eric - Spicewood, TX
Paul quickly found and repaired the issue we where having with our refrigerator. He was very informative during the process as well.
Price - Bee Cave, TX
Kimberly - Austin, TX
Friendly and Quick
Dan - Austin, TX
Diagnosed the issue immediately. Was personable and quick.
Andrea - Austin, TX
Great service. Paul is totally professional.
Excellent fast Service
Andy - Lakeway, TX
DISHWASHER JENN-AIR JDB9800CWP2 Arrived onsite for the dishwasher with water remaining in the tub at the end of the cycle. I found the drain pump not running because there was a piece of glass in it (see pic). I removed the sliver of glass that was jamming the impeller and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete. Use Authorization
DISHWASHER KITCHENAID KUDS35FXSSA Arrived onsite for the dishwasher with the control panel not responding. I found no voltage to the machine. The unit is on a wall switch and it is on. Ms stated they turned the circuit breaker off and on and it was not tripped. I advised the customer to call an electrician. Call complete.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher leaking from underneath. I found the tub leaking at the rear on a seam. Need to replace the tub to complete service. Ordering c-notes & WPW10681506 TUB-DISHWR.; ordrng 1 C-NOTES (OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 WPW10681506 (TUB-DISHWR)
WASHER WHIRLPOOL MVWB850YG0 Arrived onsite for the washer that’s noisy in the spin cycle. I tested the washer in manual spin and found the bearing making the noise. A bearing kit will need to be installed to complete repairs. I installed a bearing kit and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived onsite for the microwave that was giving an F2E1 error message. I found the panel displaying the F2E1 error. I found none of the buttons responding on the panel, it would just beep when a button was pressed. I did a power reset to the microwave, erased the error codes, and tested the unit. The unit is working as designed. Call complete."
WASHER WHIRLPOOL MHW5500FC1 Arrived onsite for the washer leaking again. I found the hot water fill hose leaking at the fill valve. I tried flipping the hose washer but it still leaks thru the hose nipple (see pic). The hose is defective and needs to be replaced. I explained to the customer that the machine is not leaking and advised the customer to call the installer to get the hose changed. Call complete.
WASHER MAYTAG MHW6000XW2 Arrived onsite for the washer with water leaking in the tub. I found the fill valve weeping. I replaced the fill valve and tested the machine. The unit is working as designed and there were no water leaks present at the time of service. Call complete.
DISHWASHER WHIRLPOOL KUDP01ILBS3 Arrived onsite to replace the previous diagnosed parts. I replaced the pump and motor. I tested the unit and it is working as designed. There were no water leaks present at the time of service.
OVEN KITCHENAID KODE500ESS04 Arrived onsite for the door that open/closes loosely. Ms stated the upper oven cavity light stays on unless you push hard on the door. I found the door rubbing and hanging up on the wood door jamb trim to the right of the oven (see pics). I was with ms when she called the contractor and he stated he would get someone to plane the trim down. Ms stated the oven wouldn’t heat and I told the contractor it wasn’t getting L2 and he was calling the electrician. Call complete.
DISHWASHER KITCHENAID KDTM804ESS2 Arrived onsite for the dishwasher with water remaining in the unit at the end of a cycle. Ms stated the unit was not drying and water was puddling in the bottom after a cycle finished. I found that the machine was working as designed but there had never been any rinse aid put in the dispenser. I explained to ms that rinse aid needed to be used for the machine to function properly. Call complete. Call was added by CS after I left so it didn’t get signed.
RANGE KITCHENAID KEBC101KSS06 Arrived onsite for the oven that the door gasket needs to be replaced. I replaced the door gasket. Customer paid over the phone and was not available to sign the ticket. Call complete.
DISHWASHER KITCHENAID KDTE104ESS4 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced all three spray arms and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
OVEN KITCHENAID KEBS207BSS00 "Arrived onsite for the oven not reaching temp or maintaining temp. I checked all of the elements in the upper convection oven and the lower conventional oven. All elements homed out correctly. I tested both ovens when set at 350 degrees and found all of the elements cycling in preheat and working as designed. Both ovens reached set point, cycled, and worked as designed. The customer was using tin foil on the lower rack covering it completely and I explained how this will affect the performance of the ovens.
WASHER MAYTAG MVWB835DW4 "Arrived onsite for the washer not filling with enough water. Ms stated that sometimes the unit has clothing coming out dry. I checked stored error codes and found an F3E2, F0E4, F0E3, & F5E4. I ran service test 51 twice and all test passed. I found nothing wrong with the inlet thermistor or the door latch. I went ahead and ran service test 52 to calibrate the unit again. I went over loading with the customer and explained about the overload error. The unit is working as designed. No water leaks were present at the time of service. Call complete."
REFRIGERATOR GE ZISB420DMA "Arrived onsite to replace the previous diagnosed parts. SM and Ireplaced the FC door, The solenoid valve in the old door was frozen due to age and the screws were stripped out. The new door came with a built in 1/4 inch line and the original door has a 5/16” line. The new door 2 pin connector is a male and the old door had a female connector because the UI is male (See pics). Ordering c-notes, ice dispenser solenoid and 3 screws, 5/16 X 1/4 connector, & UI.; ordrng 1 C-NOTES (CS IS ORDERING THE PARTS NEEDED FOR THIS CALL.)"
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived onsite for the ice machine that still making to much ice. I ran diagnostics and the unit worked as designed and there were no error codes. I tested the bin thermistor again from the control with ice on it and it was only registering 6 Kohms making it defective. I replaced the bin thermistor. Call complete.
REFRIGERATOR WHIRLPOOL GC5NHAXSB01 Arrived onsite for the refrigerator with the water dispenser not working correctly and the ice cubes coming out small. Ms stated she tried 2 new filters and had the same issue. I found the filter head defective. I quoted the customer parts $91.66 + labor $209.99 = $301.65 + tax. I replaced the filter head and tested the unit. I got some water out of the dispenser but it would stop flowing after a few seconds. I found the smart valve shutting the flow down. I re-quoted the customer parts per CS parts $183.17 + labor $209.99 = $393.16 + tax. Ordering VALVE. I charged the customer $109.99 + tax. RS for Mon 4/22. ; ordrng 1 WPW10159840 (VALVE)
RANGE WHIRLPOOL WOD51EC0AS01 Arrived onsite to replace the previous diagnosed parts. I did confirm the lower oven TOD was open after BC and I pulled the oven. I replaced the TOD and tested the unit. The unit is working as designed. Call complete.
OVEN WHIRLPOOL RBD305PDB14 "Arrived onsite to replace the previous diagnosed parts. I replaced the control panel, set the clock, and tested the unit. The unit is working as designed.
DISHWASHER KITCHENAID KUDP02CRBS2 "Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the control, rinse aid cap, and the wire harness. I ran the diagnostics cycle and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service