Thomas - Andice, TX
Clean cut, on time and refreshingly helpful and personable!
Was very professional and very knowledgeable and efficient!
Jean - Georgetown, TX
Carolyn - Leander, TX
Fixed our washer! Prompt efficient service. Will use again!
Hunter - Cedar Park, TX
Excellent in every way! We appreciate the hell with our dryer and could not be happier with the service we received. Thank you!
Appliance Express is first rate - they came to the house - diagnosed the problem quickly and returned within a few days with the part.
David - Georgetown, TX
Replaced freezer LED light board
Julie - Georgetown, TX
Paul was friendly, helpful and got the board replaced quickly. Great job!
Kim - Round Rock, TX
KP - Cedar Park, TX
Paul and Justin were detailed and focused on excellence as they visited several times to repair my washing machine. It now works perfectly!
Amazing customer service
Caliza - Cedar Park, TX
Great Service, very friendly technicians!
Yvonne - Round Rock, TX
Great customer service
Pauline - Round Rock, TX
Quick and well done
Guy - Austin, TX
Andrew - Austin, TX
rich experience with good service
Xiaoxi - Cedar Park, TX
we are glad to have appliance express repaired the issue of my freezer which leave a deep impression to us.
Debbie - Pflugerville, TX
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for a range with the warmer drawer not closing correctly. I found the door closing easily but the drawer face was crooked in comparison to the oven door. I found where the range had been dropped on the LF corner bending the chassis and causing the drawer to be higher on the left side.
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for a range with damaged side panels. I found the sides of the range in good condition. I found the top of the control panel damaged from where the units were stacked and took a pic. The panel will need to be replaced. Ordering W11180283 control panel. ; ordrng 1 W11180283 (Control panel)
REFRIGERATOR GE CFE29TSDBSS Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the 3 way valve. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.75 ozs of R134A. The unit is working as designed. I explained to the customer to give the unit 24 hours before loading. Call complete.
OVEN KITCHENAID KOSE500ESS04 "Arrived onsite for an oven that reaches set point temp in a bake cycle but after cycling off it never heats up again. After talking with the customer I found out that the oven hasnt heated correctly for a long time and the preheat times have always taken forever even before the control issues started. I tested the oven in the bake cycle and found the bake element not heating at all. Because of what the customer stated and the controls already being replaced I am ordering the bake element, harness, and returning with the control before pulling the oven. Ordering W11292248 bake element & W11136132 harness-wire. Office to RS.; ordrng 1 W11292248 (Bake element) and 1 W11136132 (Harns-wire)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I verified the unit was leaking refrigerant at the RC evaporator. I found no refrigerant in the system. I replaced the compressor, RC evaporator, & drain pan. I installed a dye drier and I installed a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 ozs of R134A and tested the unit. I had good pressures and a good frost pattern on the coil. The unit is working as designed. Call complete."
RANGE WHIRLPOOL WFE371LVS0 Arrived onsite for a range thats not getting hot enough. I tested the oven with the set point at 350 degrees. I found the oven cycling between 340-390 degrees. The customer stated the issue happens when using it at 425 degrees. I tested the unit at 425 degrees and found it cycling between 420-450 degrees on the 7th cycle. The unit was actually running hot. I put a -10 degree offset in the control after I showed the customer it was running hot. The unit is working as designed. Call complete.
WASHER MAYTAG MHW5500FW1 Arrived onsite for a washer displaying an F3E1 error. I inspected the tub elbow and the trap finding both clean. I replaced the pressure switch and tested the machine in the diagnostics cycle. The unit completed the cycle and is working as designed. Call complete.
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the center burner and the RF burner orifice holders and screws. I tested the cooktop and it is working as designed. There were no gas leaks present at the time of service. Call complete.
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for a dishwasher with the touchpad still not responding. I tested the unit and found the F2E1 had returned. I tested the console and found the selections not responding correctly especially the cancel selection. I replaced the console and tested the unit. All selections are functioning as designed. Call complete.
WASHER WHIRLPOOL WTW4800XQ2 "Arrived onsite for a washer that is not working in some cycles but works in others. Ms stated that the casual cycle was the only cycle that was working correctly. I checked the unit for stored error codes and found an F7E5. I went into manual diagnostics and switched the shifter between agitate and spin multiple times and the unit never failed. I checked the harness connections and found them good. I ran the auto diagnostics test and the washer completed the cycle and worked as designed. From what ms described, the loads were taking to long and from her notes it sounded like the machine had been getting off balance when starting a spin and the machine would stop then agitate again to move the clothes around and try to spin again repeating this multiple times.
WASHER MAYTAG MHW3505FW1 Arrived onsite for a washer to replace the previous diagnosed parts. Ms stated the selector knob acts up and wont move to the selections sometimes. I checked the console and found the knob selector not responding correctly acting like a loose connection. The knob has been hit by the door that enters the garage. I replaced the drain pump and tested the unit in the diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.
OVEN WHIRLPOOL KFDC558JSS00 "Arrived onsite for a range with the large oven still not cooking correctly and the small oven making a loud fan noise when its turned on. I tested both ovens. I found the small oven cooling fan making a whining noise when its first turned on. The cooling fan needs to be replaced. I tested the temp in the large oven in convection bake at 350 degrees and found the temp within 5 degrees of set point. Ms stated she was having the issue cooking pizza at 425 degrees so I raised the set point to 425 degrees and tested. The temp cycled between 407-439 degrees on the 3rd cycle, 392-426 on the 4th cycle, and 410-443 degrees on the 5th cycle. The temps are all over the place at the higher settings and the control needs to be replaced. Ordering W11248652 blower & W11398684 cntrl-elec. Office to RS.; ordrng 1 W11248652 (Blower) and 1 W11398684 (Cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for a refrigerator still not producing ice. I found the ice bucket empty and no ice in the icemaker mold. I tested the ice level sensor and it checked good. I tested the thermistor and it passed. I ran the harvest test and it worked as designed. I ran the fill test and the mold filled with water. I found no error codes stored. I ran the ice box fan test and found the fan surging and not running properly. I checked voltage to the fan and it was only getting 7VDC from the control. I replaced the main control again and tested the fan. All is working as designed. I called techline and explained what I had done to Richard SR# 7729322888.
WASHER WHIRLPOOL MVW6230HW0 "Arrived onsite for a washer getting an F8E1 long fill error again. I tested the unit and found low water flow thru both hot and cold valves, especially with the cold. I removed the water lines from the machine and tested the flow. Customer has good pressure. I replaced the housing and tested the unit. The unit fills much faster. I spoke with Leon SR# 7729317221 and explained what has happened with the machine and what has been replaced. Leon stated that if the error isnt returning after testing the machine is working as designed. Call complete."
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived onsite for a cooktop with a gap between the console and left side trim after the console was replaced. I adjusted the console and close the gap against the side trim. I used some shims supplied by the customer to raise the left side to prevent the side trim from twisting from the weight of the cooktop. I explained to the customer that some trim boards should be installed from front to back on both sides under the cooktop to help keep the weight off the trim side pieces. Call complete.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for a dryer making a loud noise. Ms stated the unit is making a thumping noise. I tested the unit and found the rollers causing the noise. I installed a repair kit and tested the dryer. The dryer sounds normal now except for the vent hose tapping against the rear because it was to long. We cut off some of the excess hose to help but we advised ms on the correct hose to put on the machine per Whirlpools recommendation. Ms stated it takes multiple loads to dry. I found the dryer temps cycling between 116-170 degrees with the vent hose removed and the temperature cycling between 119-178 degrees with the vent hose attached. The temp swing was going up and down correctly indicating no restriction but the differential with the operating thermostat is to wide so the thermostat needs to be replaced. Ordering WP3387134 thermostat.; ordrng 1 WP3387134 (Thermostat)
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher that the rack stop broke. I found the rack stops broken and replaced them. The rack works as designed. Call complete.
DISHWASHER WHIRLPOOL DU1055XTSS3 Arrived onsite for a dishwasher leaking on the front left corner. I found the inner door lower screws backed out pushing against the tub preventing the door from sealing on the right side. I tightened the screws and tested. The unit is working as designed and there were no water leaks present.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for a washer with excessive shaking. I found the serial number falling within Technical Service Pointer #: W11445524. I went thru the service pointer and verified that everything was correct. The ACU will need to be replaced. Ordering W11322905 cntrl-elec. Office to RS.; ordrng 1 W11322905 (cntrl-elec)
DRYER MAYTAG MED6630HW0 Arrived onsite for a dryer to replace previous diagnosed parts. I replaced the console and tested the unit. The unit is working as designed. Call complete.