Karen - Spicewood, TX
Highly professional service Paul did a great job
Brad - Lakeway, TX
Paul was wonderful. Personable and showed me everything that was going on so I understood. Would definitely deal with again.
Very professional, helpful
Paul's Lakeway Customer - Lakeway, TX
Paul arrived promptly, diagnosed problems, and gave excellent service. If service is needed in the future, Paul is who we will request.
Joe - Briarcliff, TX
Great service!! Friendly, professional and efficient!!
Janice - Austin, TX
This was my first experience with Appliance Express and it was awesome. I requested a call before arriving to my home and received one. Paul was timely and very professional. He quickly diagnosed the issue and fixed the problem in record time!!! Thanks for the great service.
Excellent and Timely Service
Tom - Austin, TX
The problem was inside the French door ( led light went out ) Paul diagnosed the problem quickly, replaced the led and we were back in business...Thanks to Paul and the Team !!
Repair our icemaker
Liz - Bee Cave, TX
Great service. Thank you.
Susan - The Hills, TX
John - Austin, TX
I appreciated Paul's efforts to keep us in the know and be here on time. He made me feel at ease.
Dishwasher under warrenty
Willis - Round Rock, TX
excellent job, quick service, highly recommend
Halsey - Lakeway, TX
Bill - Lakeway, TX
Great service, he fixed what the first guy didn’t
Barbara - Austin, TX
Carole - VLG O THE HLS, TX
Prompt service , warranty prob handled
Barbara - Austin, TX
Paul was an excellent and very competen repair person. He answered all of my questions. The office schedulers tried to meet my needs and kept me informed of arrival times.
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite for the range with the oven getting too hot. Ms was concerned about the flame height. I went over correct flame height with ms and explained what needed to be done for the unit to be used correctly. Call complete.
MICROWAVE KITCHENAID KEMS308SWH04 "Arrived onsite for the oven that would not shut off and kept heating after the cycle was cancelled. Mr stated the control responded to off but the temp in the oven stayed around 270 degrees for 2 days. I checked the unit for stored error codes and found none. I heated the oven in bake and convection bake to test the unit. The oven worked as designed in both modes. I shut the oven down and it cooled down correctly. Mr stated that the cooling fan had kept running when the unit wouldn’t stop heating. I explained to mr that if this had happened, 2 relays had to have stuck closed but at this time the unit is working as designed.
REFRIGERATOR KITCHENAID KSSO48FMX01 Arrived onsite for the refrigerator not cooling correctly in the RC. I found the FC at -1 degrees and the RC at 50 degrees. I found the compressor running but not ramping up. I found the lights dimming and the evaporator fan turning off and on. I disconnected the fan and the compressor ramped up and the lights stayed on. I replaced the fan and tested the unit. The inverter box was giving 4 blinks now meaning there was a compressor failure. I tested the compressor and got 7.8 ohms across the windings meaning it was good. I replaced the inverter and tested the unit. The inverter no longer gave the error but now the control beeps and the lights dim but the compressor won’t come on. The control is shorted and needs to be replaced.
WASHER GE GCWN3000M0WS Arrived onsite to replace the pr virus diagnosed parts. I replaced the pressure switch and tested the unit a couple of times on fill. I found the unit working but shutting off at different levels. I tried blowing thru the pressure switch hose and could tell it was partially restricted. I cleaned the connection out at the trap on the tub. I filled the unit and drained it while blowing thru the hose. I tested the unit again and it is working as designed. I advised the customer to run a washing machine cleaner thru the unit to clean the tub and trap out. Call complete.
DISHWASHER WHIRLPOOL KDTE104ESS0 Arrived onsite for the dishwasher that is not running. I found the pump motor with voltage to it but it was not running.
REFRIGERATOR LG LFXS30766S/02 "Arrived onsite for the refrigerator not cooling correctly. I found the compressor drawing 1.62 amps and no frost line. The compressor is hot and sounds like it’s coming apart on the inside and it is very hot. I suspect either the compressor is not pumping or the unit has a leak. Ordering c-notes, TCA35911910 COMPRESSOR,SET ASSEMBLY, ADH73150210 DRIER ASSEMBLY, ADL73341415 EVAPORATOR ASSEMBLY, & TJ90SF8404 ACCESS FITTING.; ordrng 1 ADH73150210 (DRIER ASSEMBLY) and 1 ADL73341415 (EVAPORATOR ASSEMBLY)and 1 TCA35911910 (COMPRESSOR,SET ASSEMBLY) and 1 TJ90SF8404 (ACCESS FITTING)"
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for the refrigerator not cooling properly in the RC. I found the RC at 52 degrees and the coil frosted up. I ran multiple test and all test worked and checked out properly. I suspect the evaporator cover leaking warm air to the evaporator. I replaced the evaporator cover and cleaned the drain line. I tested the unit and it is working as designed. Call complete.
REFRIGERATOR MAYTAG MSD2652KES Arrived onsite for the refrigerator with a n ice condition. I found the gears in the icemaker head stripped out and the freezer not cold enough for an icemaker to harvest properly because it was turned to the lowest setting. I turned the temp down in the FC to make sure it would get cold enough and it does. I tested the fill valve from the icemaker and found it working as designed. The icemaker needs to be replaced ordrng
WASHER MAYTAG MVWB835DC4 Arrived onsite for the washer that is not starting but powers on. After multiple attempts I was able to duplicate the customers issue and I found the start button not responding to touch. I replaced the console and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Arrived onsite for the refrigerator making a thumping noise. Mr stated the noise had been coming from the evaporator fan. I found the fan working as designed and it was making the normal noise. I explained this to mr. Mr asked if I could show him how to replace the filter and I found the release on the filter housing broken. I replaced the filter housing and installed the customers new filter. There were no water leaks present at the time of service. Call complete.
WASHER MAYTAG MVWB765FW2 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the gearcase, clutch, stator, and rotor. I ran test 52 to calibrate the unit. I ran test 51 service diagnostics cycle. The unit completed the test and all steps passed. The unit is quiet and is working as designed. Call complete."
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator with frost and ice build up in the FC. I found the drain tube restricted causing water to overflow the drip pan and freeze in the bottom of the FC. Need to remove all of the ice and clear the drain. I removed all of the ice and cleared the drain. I sealed the drain tube. Call complete.
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived onsite for the refrigerator with cooling issues. I found the RC at 42 degrees and set at 36. I found the FC at only 28 degrees and set at -2. I found the FC evaporator coil frosted up. I put the unit in a short forced defrost and tested voltage out of the main control and had 122VAC. I tested the defrost heater and it showed 30 ohms. I checked voltage at the heater and had 119VAC. The heater started getting warm and it stopped. I found the neutral wire connection at the heater loose. I corrected the connection but when I tried to test it the bimetal opened but I explained to the customer that I thought they would be ok.
WASHER MAYTAG MHW6000XW2 "Arrived onsite for the washer that didn’t complete the cycle and an error code was displayed. I checked stored error codes and found an F6E1, & F8E1. I ran diagnostics and the drain pump didn’t come on. I checked the MCU and found a burn mark on the control.
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived onsite to replace the previous diagnosed parts. The side door UI was not ordered and the UI cannot be removed without damaging it. I explained this to ms and told her I would need to RS the appointment and order the UI. Ordering W11262313 PANEL-UI. ordrng 1 W11262313 (PANEL-UI)"
WASHER GE GFWH1200H0WW Arrived onsite for the washer that will not fill or spin. I found an E54 drive system error. I tested the fill valve and the unit worked as designed. I ran test T10 and the basket wouldn’t move so I tried T11 and had the same results. I found only 39VAC from the main control to the inverter. The main control needs to be replaced.
OVEN WHIRLPOOL KEBS179BBL00 Arrived onsite for the oven that won’t function because the display went blank. The unit was on when I walked in and ms stated it came back on by itself. I tested the unit at 450 degrees in convection mode because ms stated it went out when she was using it in this mode. The unit reached set point and worked as designed. I explained to me that it was probably the connection at the UI again that was causing this and advised ms on replacing the UI harness.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for the dishwasher with the upper rack hard to pull out. I found the third level tracks defective and causing a lot of drag. Need to replace the tracks to complete service. Ordering C-NOTES, W10914507 TRACK, & W10913628 TRACK. and 1 W10913628 (TRACK) and 1 W10914507 (TRACK)"
OVEN KITCHENAID KODE500ESS02 Arrived onsite for the oven that need calibrating. I tested the upper oven in convection bake and found it cycling between 312-334 degrees leaving it with a 323 degree average temp. I tested the lower oven the same way and found it cycling between 296-317. I put a +10 degree offset in the control and tested it. The oven is cycling between 311-336 degrees leaving it with a 323.5 degree average. The ovens are working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for the refrigerator that is freezing product in the RC. Mr has the temp set at 42 degrees when I arrived and the RC was at 32 degrees at the center shelf. I tested the dampener and found it working as designed and when the door was closed no air was leaking around it. I checked the temp at the RC thermistor and it was at 50 degrees so I checked the resistance of the thermistor at the control and had 5.3K ohms which puts it in range. I changed the HV control and tested the unit. The unit is working as designed. I found the refrigerator not level affecting the doors. I tried to level the unit for the customer but the floor in the back of the unit is out of level. I showed ms this and she is going to have the builder correct it. Call complete.