Prompt, great service at a reasonable price
Scott - Austin, TX
Very happy with the service I received.
Craig - Spicewood, TX
Professional all the way. Paul is a credit to your company and very knowledgeable.
Nancy - Austin, TX
William - Austin, TX
Ellen - Briarcliff, TX
Paul was always on time and very efficient, clean, positive attitude and explained everything so well.
Pat - The Hills, TX
Icemaker had second issue and finally was repaired correctly
Great service. Had an awesome experience
Keith - Austin, TX
The technicians did a great job. They were professionals and super nice. Definitely recommend.
Great Service, True Professional
Nicole - Austin, TX
First time using this service. Tech was prompt, quick in diagnosing, and thorough is resolving.
Limm - Lakeway, TX
Cynthia - Austin, TX
The technician was prompt and efficient. He went out of his way to make sure we knew what parts to get.
Paul did a great job.
Rex - Austin, TX
Paul Ready called me en route to my home and arrived on time. He diagnosed the problem as an issue with the installation of the dryer periscope vent. He resolved the issue and was finished within 30 minutes. Thank you, Paul.
I knew exactly when Paul would arrive.
Kirk - Austin, TX
I hate when I have to take a day off work to wait for service and cant get other things done because of a long "maintenance window". Appliance Express let me know the day before of a 4 hour window, And the day of service that was narrowed down to less than 30 minutes.
Rajesh - Austin, TX
Troy - Lakeway, TX
The technician was polite and you could tell right away he knew what he was doing. He had the parts needed with him on the first visit and replaced the parts quickly and now the dishwasher works as it should.
Sally - Lakeway, TX
Thanks Paul for getting my dishwasher up and running in time for the 4th of July long week-end. My "dishpan hands" appreciate it!
DRYER GE GTD65EBPL1DG "Arrived onsite for the dryer that has no power or won’t start at all. I found correct voltage to the unit and nothing working. I found voltage to the UI and it non-responsive. The UI and possibly the main control needs to be replaced to complete service. Ordering c-notes, WE22X28938 IMD AND BACKSPLASH ASM & WE04X29097 CHASSIS AND BOARD ASM.; ordrng 1 C-NOTES (THE OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 WE04X29097 (CHASSIS AND BOARD ASM) and 1 WE22X28938 (IMD AND BACKSPLASH ASM)"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived onsite for the refrigerator leaking a small amount of water on the inside of the unit around the filter area. I found water dripping out of the same hole on the water housing cover as the previous visit. I found water leaking from the ice maker tube where it enters the dual valve again and now it’s also leaking where the reservoir tube enters the fill valve. I called techline and spoke with Kurt file number 7725629915 to see if there had been any issues with the valve and he stated no, not to his knowledge at this time. I explained that the previous leak was at the icemaker tube where it enters the two way valve and I had checked the tube for burrs. Need to change the valve again, the reservoir, and fill tube. I also told Kurt the customers concerns with the shelves un-level and lower in the middle. Kurt advised trying to adjust the center shelf pillar and swapping the shelves from L-R. Ordering W10815476 TUBE-WATER, W11168758 RESERVOIR, &
DRYER SAMSUNG DV45H7000EW/A2 "Arrived onsite for the dryer that started squealing thru the entire cycle. I found the idler worn out. I advised the customer to replace the idler assembly, rollers and the belt due to the age of the unit. I explained to the customer that I would vacuum the chassis out on the return visit. and 1 DC93-00634A (ASSY MOTOR PARTS;27" DRYER)"
MICROWAVE KITCHENAID KOCE500ESS05 Arrived onsite for the microwave still getting an F6E8 error code. I tested the door switches and harness again per techlines request an found the switches and harness good. I checked voltage at the cavity light transformer with the door open and had 0VAC across it but had 121VAC to ground so the neutral circuit was missing. Using the transformer as L1 I started at the filter board tracing the neutral circuit and found that it dropped out at the cavity thermostat. I bypassed the cavity thermostat and tested the unit. The unit worked as designed. Upon further inspection I found that one side of the thermostat had gotten hot and about 2 inches of the white wire had overheated. The thermostat and possibly the harness will need to be replaced. There might be enough wire to cut out the bad part and add another spade terminal. Ordering c-notes. ; ordrng 1 C-NOTES
MICROWAVE KITCHENAID KBHS109BSS00 Arrived onsite for the microwave to replace the previous diagnosed parts. I replaced the UI transformer and tested the unit. The unit would program and when start was selected the unit would just set idle with the time remaining that was programmed and nothing would run. I verified the 12 volts getting to the UI. The UI will need to be replaced.
DISHWASHER KITCHENAID KDTM354DSS4 Arrived onsite for the dishwasher to install the previous diagnosed parts. I replaced the control panel and the OWI. I ran the diagnostics cycle and cleared the stored OWI error. The unit completed the cycle and worked as designed. Call complete.
WASHER WHIRLPOOL WTW6200VW0
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator with a no ice condition. Ms stated that she heard the unit go thru a cycle just after she called in for service but it only did this one time. I found ice in the mold when I arrived and the unit went into a harvest when I removed the ice bin but there was only one harvest of ice in the bin. I found the ice bin fan and dampener working as designed. I found all the thermistors good. I found the FC at 8 degrees which is going to get the temp at the icemaker borderline of harvest temp. I set the controls at max cool and monitored the temp in the FC. I found all sealed system components running. After running all of the test in service mode and finding everything working I set the unit on fast cool and monitored the temp. The FC was at 21 degrees and after 45 minutes had only dropped to 9.4 degrees. I opened the FC up again and depressed to door switch to check the evaporator fan. I found the fan not running correctly a
WASHER MAYTAG MHW5500FW0 Arrived onsite for the washer that is making a banging and rattling noise in the spin cycle. I tested the washer in the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no stored error codes. I found the shocks worn out which will cause the basket to bang in the spin cycle under a heavy load. The shocks will need to be replaced to complete service
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for the refrigerator with a no cool condition. I found the compressor overload tripping. I found the start device and capacitor with a burned terminal. I Homes the compressor windings out and found them within spec. The start device and capacitor need to be replaced. ordrng 1 WP2320150 (START-DEV) and 1 WPW10350564 (CAPACITOR)
DRYER MAYTAG MED6000AW0 Arrived onsite for the dryer making a loud grinding noise. Mr stated it was working fine until it was moved into this apartment. I found the left side of the chassis dented in and the drum rubbing it. I also found the chassis full of lint. I tested the unit and it sounds normal and works as designed. Call complete.
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the gearcase, calibrated the unit, and ran the auto diagnostics cycle. The unit completed the cycle and is working as designed. Call complete."
FREEZER WHIRLPOOL WRF767SDEM01 "Arrived onsite for the refrigerator with ice and frost build up in the FC. Mr stated it starts at the top on the right side. I found the door separating at the top and the chassis needs to be sealed to the liner. Ordering c-notes, LW10341279 DOR-FIP SS, & WP482338 ADHESIVE. ordrng 1 C-NOTES (NEEDS PARTS AUTHORIZATION - THE OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 LW10341279 (DOR-FIP SS) and 1 WP482338 (ADHESIVE)"
WASHER WHIRLPOOL WFW95HEDC0 Arrived onsite for the washer displaying an F3E1 error message. I verified the error in diagnostics. I deleted the error codes. I cleaned debris out of the trap. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. Call complete.
DRYER WHIRLPOOL WED75HEFW1 Arrived onsite for the dryer not starting or operating. Ms stated the unit starts and then gets an F3E1 error. I verified the error in diagnostics. I cleared the code and tested the unit. The error came back after the unit ran for about a minute. I tested the outlet thermistor from the control and it showed open. I gained access to the thermistor and tested it on its terminals and found it reading 11.7 ohms and good. I found one of the connections extremely loose. I tightened the connection and retested from the control and it checked good at 11.8 ohms. I tested the dryer again and the unit is working as designed. Call complete.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer not filling and working properly. I found no stored error codes. I ran a calibration cycle and an auto diagnostics cycle. The unit worked as designed. I ran the deep water wash cycle with ms and went over loading the unit. The unit filled with the correct amount of water and worked as designed. Call complete.
REFRIGERATOR KITCHENAID KSSC48QVS05 Arrived onsite for the refrigerator with the ice maker leaking water. I found the mold leaking. The ice maker needs to be replaced. I replaced the ice maker. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR LG LMXS30776S/00 "Arrived onsite for the refrigerator with a no cool condition. I found all the sealed system components working but no cooling. I found what looked like dye splatter on and around the compressor by a service tap. I checked for leaks on the RC coil and found none. The compressor is not hot and is drawing low amperage. I suspect a leak and possibly the compressor not pumping. Ordering the compressor and both evaporators JIC. Ordering c-notes, TCA35911910 COMPRESSOR,SET ASSEMBLY, ADH73150208 DRIER ASSEMBLY, & TJ90SF8404 ACCESS FITTING.; ordrng 1 ADH73150208 (DRIER ASSEMBLY) and 1 C-NOTES (ORDERING SS TECH, 2 HOUR JOB, OFFICE TO SCHEDULE THE RETURN VISIT. NEED RESEARCH FOR BOTH EVAPORATORS. ) and 1 TCA35911910 (COMPRESSOR,SET ASSEMBLY) and 1 TJ90SF8404 (ACCESS FITTING)"
OVEN KITCHENAID KOCE507EWH08
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for the dishwasher that is leaking water at the front left corner. I found the diverter leaking on the sump. Need to replace the sump and motor. I replaced the pump and tested the unit. The unit is working as designed. Call complete.