Paul provides excellent service
Jason - Austin, TX
Fast & efficient service
Lindsey - Austin, TX
The service provider was friendly, fast, and experienced.
Incredible service and affordable
Sandra - Austin, TX
I had an awesome experience with Paul...Extremely knowledgeable and affordable. I had a great experience.
Henry - Austin, TX
Great knowledge of what was causing my issue. Diagnosed in seconds!
Professional, helpful, solved the problem
M - Austin, TX
Paul was professional, friendly, and efficient. He diagnosed the problem quickly and fixed it so my washer is as good as new!
Efficient, personable service
Scott - Georgetown, TX
Our technician, Paul, did a great job fixing our oven. He told us what the problem was and set about replacing the part. He worked quickly, still taking time to be personable. Great work. We’ll definitely use Appliance Express again.
Shawn - Liberty Hill, TX
Paul was outstanding!!!
Great service and communication
Edward - Austin, TX
Steve - Round Rock, TX
Julia - Austin, TX
Repair technician was on time, polite, and very knowledgeable. He answered all questions and explained what he determined to be the problem with our appliance.
Keith - Lakeway, TX
Fast response, explained the problem and gave recommendations for possible future issues, very friendly demeanor.
David - Burnet, TX
Mary - Bertram, TX
Man was on time and went right to fixing the problem. Quickly repaired.
Great repair guy
Allen - Round Rock, TX
Paul really knows his business. My fridge is working perfectly. Thanks again
Stephanie - Cedar Park, TX
I can't say enough good things about everyone that I worked with to have my washer repaired. The patient and kind ladies on the phone, and then the Rockstar Technicians that came to my home. Great communication, professional, and they get the job done right the first time. Thank You!!!!!!!!!!
MICROWAVE KITCHENAID KEMS308SSS02 Arrived onsite for the microwave/oven to replace the previous diagnosed parts. I replaced the turntable motor and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR LG LFX28968ST/04 Arrived onsite for the refrigerator not making ice at all and the bin is empty. When I arrived I found the bin full and mr stated the unit started working again. Mr stated that he saw the unit try to harvest and the tray was making a popping sound and would go back to the home position. I suspect a cube had caused the issue and it cleared itself. The unit is working as designed at this time and the temps of the RC and FC are correct. Call complete.
REFRIGERATOR JENN-AIR JFC2290RTB00 Arrived onsite for the refrigerator with door closing and wobbling issues. I found the shims not under the back right side correct because the floor from left to right in the rear is not level and I showed this to ms. Ms stated that Wilson Appliance had come out and replaced the back right roller. I corrected the shims and tried to level the unit but the front left leveling foot is stripped and the right one is in bad shape also. Need to replace both leveling feet to complete service. Ordering WPW10515763 ROLLER-CAB & WPW10515762 ROLLER-CAB ordrng 1 WPW10515762 (ROLLER-CAB)
DISHWASHER WHIRLPOOL KDPE234GPS0 "Arrived onsite for the dishwasher with a broken rack. I found the left side adjuster broken and the rail separating. I found the door not closing good because the hinges are bent. The left adjuster and rail will need to be replaced. When this happened it put a dent on the inner door panel and I will find out if the inner door would be covered. I took pics of the door. Ordering W11259785 TRACK, WP8534854 HINGE-DOOR, WP8534853 HINGE-DOOR, & PARTS AUTHORIZATION for W10908291 DOOR-INNER. The office will need to RS the call depending on the part authorization.; ordrng 1 PARTSAUTHORIZATION (W10908291 DOOR-INNER) and 1 W11259785 (TRACK) and 1 WP8534853 (HINGE-DOOR), rqstng P&A on 1 WP8534854 (HINGE-DOOR)"
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for a dryer that’s not heating. Ms stated the dryer heats but it’s taking multiple cycles for clothes to dry. I found the house vent restricted causing no air flow. I explained this to the customer and she is calling a vent cleaning service. I found the dryer cycling between 115-165 degrees with the vent hose disconnected but with it connected the temp reached 170 degrees and remained idle. Call complete.
DRYER LG DLE9577SM Arrived onsite for the dryer to replace the previous diagnosed parts. I replace the high limit thermostat and tested the dryer. I didn’t have any heat. On the previous visit I tested voltage at the dryer and had 241VAC but I was only getting 120VAC now missing L2. The customer stated they hadn’t tried to use the dryer since I left. I looked at the circuit breaker and it wasn’t showing tripped. I turned the breaker off and back on and had 241VAC. I tested the dryer. The dryer is working as designed.
DISHWASHER KITCHENAID KDTM354DSS3 Arrived onsite for the dishwasher that is leaking from underneath. I found the diverter on the pump leaking. The pump and motor will need to be replaced. Upon removing the pump I found the blue wire harness to the diverter had gotten so corroded that it just fell apart when I tried to unplug it from the diverter. The complete wire harness will need to be replaced also.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the oven with no display. I found the display working but there were only lines going across the screen. The customer didn’t have the oven connected to WiFi so the unit could get all the software updates. I power reset the oven and the panel returned to normal. I helped the customer enable the remote settings and get the oven connected to the router on the 2.4 band. I tested the oven and it is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for the refrigerator making a buzzing sound. Ms stated the FC was not cooling correctly. I found the FC evaporator fan hitting ice. I ran a forced defrost and found the unit working as designed. I found the FC fan shorting out and shutting the unit off and back on sometimes after a chunk of ice fell during the force defrost. I did a hard power reset and the sealed system components never would come back on. The fan motor and possibly the blade will need to be replaced. The unit could also have controls failing. Ordering PARTS AUTHO, W11109595 MOTOR-EVAP, WP67006337 FREEZER FAN BLADE, WPW10624574 CNTRL-ELEC, WPW10675033 CNTRL-ELEC, WPW10769076 CNTRL-ELEC, & W11330971 CNTRL-ELEC. ; ordrng 1 AUTHORIZATION (PARTS) and 1 W11109595 (MOTOR-EVAP) and 1 W11330971 (CNTRL-ELEC) and 1 WP67006337 (FREEZER FAN BLADE) and 1 WPW10624574 (CNTRL-ELEC) and 1 WPW10675033 (CNTRL-ELEC) and 1 WPW10769076 (CNTRL-ELEC)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator making a humming noise. I ran diagnostics and found all functions of the refrigerator working as designed and all sounded normal. I did find the FC packed with product and blocking the airflow. The coil was not frosted up at this time but I suspect that this could have been causing it to frost up and get to the fan before it went into a defrost. I explained the airflow issue to the customer and they are going to correct the way the frozen product is in the FC. Call complete.
REFRIGERATOR GE ZISB480DKSS Arrived onsite for a refrigerator not dispensing ice. I found the unit making ice and the dispenser functions working as designed. The dispenser chute is getting packed with frost because the ice door flapper is sticking half way open at times and leaking warm air into the unit. The flapper parts will need to be replaced. I cannot locate a model and serial number tag on the unit. The model that we were given is not correct. The closest models to what we were given are ZISB480DKB & ZISB480DKC and both pull up different dispenser parts.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator with no dispenser functions working and the RC lights failing. I did a hard power reset and tested the unit. I found the lights working and the dispenser functions all working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived onsite for the refrigerator making a vibrating/buzzing noise. I found the noise coming from the evaporator fan motor. The motor and fan act like they are out of balance causing the issue and the vibration is so bad that this could have loosened the screws up again. The motor and blade need to be replaced. Ordering WP2315549 MOTOR-EVAP, WP2169142 BLADE-FAN, & 2EA WP2176759 GROMMET. RS for Wed 1/22, per customer RS for Mon 1/27.; ordrng 1 WP2315549 (MOTOR-EVAP) and 1 WP2169142 (BLADE-FAN) and 2 WP2176759 (GROMMET)s"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for a refrigerator with a no cool condition. I found the compressor defective and the windings grounded out. The compressor will need to be replaced. Ordering WPW10507886 COMPRESSOR, WPW10143759 DRIER-UV, & W10913906 COUPLER. Sending routing a message to weigh the call for 2 hours, RS, and let know the unit is in a storage garage.; ordrng 1 W10913906 (COUPLER ) and 1 WPW10143759 ( DRIER-UV) and 1 WPW10507886 (COMPRESSOR)"
REFRIGERATOR JENN-AIR JFI2089AEP0 Arrived onsite for the refrigerator that’s starting to not cool again. Ms had a glass of water in the RC when I arrived and her meat thermometer was in it and showing 41 degrees. The refrigerator was setting idle when I had arrived. I tested the water and it temped at 35 degrees with the control set at 33 degrees. I checked the FC temp and found it at 0 degrees with the control set at 0 degrees. When I was checking the FC temp the sealed system came on and was irking as designed. The unit is working as designed. Call complete.
DISHWASHER BOSCH SHXM88Z75N/01 "Arrived onsite for the dishwasher displaying an E15 error. Ms stated the unit had started working again on its own and has been working fine since. I ran the customer service program and all functions of the dishwasher worked as designed. After talking with the customer it sounds like there might have been an issue with the safety switch in the base but I am not able to pull the unit at this time because the trim on the cabinets at the side of the machine is too tight to allow the unit to come out. I showed this to the customer and explained to go ahead and use the unit to see if the error returns. I explained that if the error returns, the machine would have to be pulled out and checked. Ms stated she would get with the contractor and have the trim issue resolved on the cabinets. Call complete."
ICE MACHINE KITCHENAID KUID508ESS2 Arrived onsite for the ice machine that is not draining the water out of the bin. I found the drain pump failing and not draining the bin. I replaced the pump. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
MICROWAVE WHIRLPOOL WMH73521CS3 Arrived onsite for the microwave with everything running but doesn’t heat. I tested the unit and found the magnetron not firing. I quoted the customer parts and labor $358.07 + tax. After getting the unit down and upon further inspection I found all of the high voltage components good. I found a very loose wire connection at one side of the magnetron. I tightened the connections at the magnetron and tested the unit. The unit is putting out 1000 watts and is working as designed.
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived onsite for the dishwasher not filling with water. I checked stored error codes and found an F6E1 & F6E2. I found the unit not filling with water.
DRYER WHIRLPOOL WED7500GW0 Arrived onsite for the dryer with the door not staying shut. I found the strike closed tighter than normal and the catch weak. I replaced both and we tested the unit with a load of clothes. The door remains closed and the dryer is working as designed. Call complete.