Local Reviews
for Matthew
Powered by Fluid LOCALThorough and professional
Krista - Manor, TX
Matthew went the extra mile in troubleshooting our washer's issue. He was able to get the parts ordered and installed as soon as possible. Very pleased with Matthew and Appliance Express!
Excellent
Lillian - Austin, TX
Matthew was thorough, kind, courteous, and went above and beyond to make sure the problem was fixed! Amazing work.
Matthew Z.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for dishwasher not drying. Put unit in diagnostics, no error codes. Ran diagnostics and all cycles are running. Tested heater and heater is working properly. Instructed customer to use rinse aid to almond with heat dry features to improve drying. Job complete. No leaks detected at this time."
Matthew Z.
DISHWASHER AMANA ADB1400AGB1 Arrived onsite for dishwasher not washing. Put unit in diagnostics and no error codes were found. Ran diagnostics cycle and fully completed with no issues. Customer recalled power outage and reset unit. Notice that the heater was covered with calcium film and filter was clogged. Instructed customer on routine maintenance and the addition of rinse aid. No leaks present at this time. Job complete.
Matthew Z.
RANGE WHIRLPOOL WFG515S0JS0 "Arrived onsite to replace previously diagnosed parts replaced both hinge receivers, active and passive hinges. After replacement found significant improvement on the door closing. Job complete"
Matthew Z.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for refrigerator icing on evaporator. Ice accumulation on left side only. Tested unit in diagnostics. Tested thermistor and damper. Tested fans, all passed. Removed evaporator cover, drain pan was partially clogged, removed ice buildup. Used steamer to melt ice on left side of evaporator. Noticed the placement of the thermistor was off so relocated for better sensing. If symptoms persist recommend replacing thermistor and damper. Job complete."
Matthew Z.
DRYER WHIRLPOOL WED4815EW Arrived onsite for dryer not drying. Tested unit with digital reading and got bad air flow. Tested unit disconnected from the wall and got good air flow reading. Check lent screen and trap but both were clear. External venting is the issue. Recommended maintenance cleaning ventilation duct.
Matthew Z.
REFRIGERATOR WHIRLPOOL GC5SHAXVS02 "Arrived onsite for leaking ice maker. After inspection,found that ice maker tray was cracked causing water to leak into the freezer. Replaced ice maker, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Matthew Z.
WASHER WHIRLPOOL MVWB835DW5 "Arrived onsite for washer not error codes and not draining water. Checked for error codes and got F8E6 lid open with water in tub, F0E3 overload and F8E1 long fill. Ran unit in diagnostics and all passed. When load was tested unit would start normal then get hung up on minute 52 and pause or even backtrack to 56 minutes. Humming sound coming from valve but no water coming in. Water drains fine. Will return with valve as well as order control board. Office to reschedule. ; ordrng 1 W11400681 (CONTROL-ELEC)"
Matthew Z.
WASHER WHIRLPOOL WFW86HEBC1 Arrived onsite for washer not powering on. Verified 120vac at the wall but could not access the back of the unit (stacked). Need 2 man to access and diagnose. Office to reschedule. Returning with previous 3 parts and ordering main control and UI. . ; ordrng 1 W10635637 (panel-cntl) and 1 WPW10635844 (cntrl-elec)
Matthew Z.
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for dryer not heating. Tested unit and found open thermal fuse. Replaced thermal fuse, tested unit and unit is functioning properly. Job complete."
Matthew Z.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to replace previously diagnosed parts. Replaced rack wheel. Tested unit and unit functioning properly. Customer had additional complaint of control panel not functioning correctly. The cycle selection does not function. Will need to replace main control. Ordering panel just in case. Office to reschedule ; ordrng 1 W11087226 (control elec) and 1 W11095590 (console)
Matthew Z.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived onsite for unit light not turning off. No bulb was present, so replaced bulb. Hood light would come on but wouldnt toggle between on, high, low and off. It would just stay on high. Control had a stuck relay. Replaced control, tested unit and unit functioning properly. Job complete."
Matthew Z.
OVEN WHIRLPOOL WFC310S0EB3 "Arrived onsite for oven not heating. Tested voltage to unit each leg 121vac , L1 to L2 212vac. Tested elements, good, tested sensor, good. Control is not sending correct output and is also blinking and ticking once plugged in to power. Need to order new control. Office to reschedule ; ordrng 1 W11122531 (cntrl-elec)"
Matthew Z.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived onsite for door damaged. After inspection, several parts need replacement. Ordering W11449263 door trim and handle, W11032119 cooktop, WPW10162245 left and right side panels. ; ordrng 1 W11032119 (cooktop) and 1 W11449263 (DOOR TRIM AND HANDLE ) and 2 WPW10162245 (panel-side)s"
Matthew Z.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for leaking near water filter. The filter housing was leaking so it was replaced. Tested unit and unit functioning properly. No leaks. Fridge temp recorded at 37 degrees set at 44 on display. Holding correct internal temp. If symptoms continue recommended sealing damper and duct. Ice production is good, the bucket was turned around causing a few cubes to fall out when opened. Job complete."
Matthew Z.
WASHER WHIRLPOOL WFW87HEDW0 "Arrived onsite for washer not draining. Ran diagnostics and found F9E1 long drain, F8E3 overflow condition. Checked drain hose, cleaned drain pump and Tested unit in auto cycle- all passed. Conditions were most likely caused by over sudsing. Consulted customer on amount of detergent use. No leaks present at this time. Job complete."
Matthew Z.
DRYER WHIRLPOOL WED49STBW1 "Arrived onsite for dryer making loud noise. Tested unit and could not duplicate issue. Pulled panel and lid, no issues found. Heating components are working."
Matthew Z.
OVEN WHIRLPOOL MGR8775AS1 "Arrived onsite for oven not turning on. Tested unit and found that igniter was sparking but would not sense flame and would shut gas off. New igniter needed. Installed new igniter and unit functioned, but when cover was replaced it would not allow igniter to function. Possible shorting to the burner baffle. Inspected baffle and was significantly bowed. Notified customer that both the baffle and flame diffuser may need to be replaced. Need to order baffle and diffuser. ; ordrng 1 3601P356 (BAFFLE BAKE BURNER ) and 1 W10323077 (baffl-brnr)"
Matthew Z.
WASHER MAYTAG MVWB835DW4 "Arrived onsite for washer not draining. Only stored error code was F2E1 UI stuck button. No water was in the tub. Put unit in auto test 51- all passed. Drain pump is functioning. Called tech line, recommended adjusting drain hose to avoid drain sensor error and to consult with customer on load. SR#7728824017. Job complete."
Matthew Z.
DRYER WHIRLPOOL WED4950HW0 "Arrived onsite for dryer not drying. Tested unit and found cutoff open. Element and thermal fuse test fine.
Matthew Z.
WASHER AMANA NTW4516FW2 Arrived onsite for washer not filling with water. Tested unit and found water to unit was restricted. Replaced valve and retested unit. Ran auto diagnostics test- all passed. Ran load with clothes and unit is functioning properly. No leaks present at this time. Job complete