Ana - Austin, TX
Repair rep called ahead and asked to arrive early. Was masked and followed CDC rules for my roommate and I in the house. Worked very thoroughly and was polite and professional. Even came on a Saturday after a snow storm - WOW.
Great service, and right on time
Sue - Austin, TX
Mark - Pflugerville, TX
Summer - Austin, TX
Quick and efficient service to get my washer working again 🙂
Hope - Austin, TX
We are very pleased
Matthew is a total pro
Marko - Austin, TX
Christina - Austin, TX
Matthew was great!!
Melanie - Manor, TX
Matthew was able to diagnose our dryer and repair a cracked fan that fiercely resisted being replaced. We hope that we will not have to call him again, but if we ever have a problem with our appliances, we most definitely will!
Matthew is an awesome representative
Cheryl - Thrall, TX
Kelly - Austin, TX
He saved our lives
Virginia - Austin, TX
Matt Zuniga was outstanding. He took the time to explain that I was incorrectly choosing type of wash. Thus, clothes were not drained enough making the job of the dryer much harder. It was taking hours and I was unhappy. He was friendly and helpful. He explained in layman's terms.
“Great professional service”
Violet - Cedar Creek, TX
Matthew was great! He was very informative as to what the issues were with my electric range. He was done with my service call in under an hour and I am extremely satisfied with the service provided!
Nichelle - Manor, TX
Matthew was extremely professional, followed all covid precautions to the letter, and was incredibly knowledgeable! He even gave us a tutorial on the best things to do to keep our dishwasher working to it's optimal capacity. It was, by far, the best appliance repair visit I've ever had!
Responsible and effective
Don - Austin, TX
it was very solid
Tesiah - Austin, TX
WASHER MAYTAG MVWB765FW3 "Arrived onsite for washer making noise. Upon inspection found stored error code for off balance load. Tested unit and in spin cycle unit was very loud. Removed agitator and inner basket to inspect. Found that splines on basket barring were worn. Will need basket replaced. Ordering Inner basket, gearcase just in case shaft was damaged. Also ordering suspension rods due to off balance loads. Requesting 2 hr for tech to complete repair. Office to reschedule ; ordrng 1 2HR (2HR) and 1 W10811957 (spin basket) and 1 W11130359 (suspension) and 1 W11393685 (GEARCASE )"
OVEN WHIRLPOOL WOC54EC0HS03 "Arrived onsite for oven door glass broken. Upon inspection discovered front door glass shattered. Customer stated oven was being used when glass shattered, caused by the heat. Will need front glass assembly replaced (stainless). Office to reschedule.; ordrng 1 W11110283 (glass-door) and 1 W11178521 (nameplate)"
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for dishwasher blinking lights. Upon inspection found unit was non responsive and constantly going into a drain cycle. Was able to get into diagnostics and found error code for overfill. Water had gotten into overfill tray causing sensor to trigger. Cleared water and reset unit. Ran diagnostics and this time all passed. Ran regular cycle and did not have any issues. Unit is functioning properly. No leaks present at this time. Job complete
REFRIGERATOR GE PSS28KSHBCSS Arrived onsite for plastic fragments in ice. Upon inspection found auger broken in inc bin. Will need to replace. Issues potentially caused by overfill. Will order valve and bring back ice maker. Will need AUTHO. Office to reschedule.; ordrng 1 AUTHO (AUTHO ) and 1 WR17X12883 (bucket and auger asm) and 1 WR57X33326 (WATER VALVE)
REFRIGERATOR FRIGIDAIRE FFSS2314QS7A "Arrived onsite for refrigerator section not cooling properly. Upon inspection found control reading HI on refrigerator section. Temperature approximately 52 degrees. Ran diagnostics and found error in Air damper test. Will need to replaced. Customer also complained about only getting crushed ice and not cubed. Ordering ice bin and solenoid. Not switching between crushed and cubed. Also, unit is intermittently having a frozen water dispenser line issue. Adjusted temperature to monitor and recommended cleaning condenser coils. ; ordrng 1 241675704 (solenoid assy) and 1 241860803 (ice container asm) and 1 242303001 (damper assy)"
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher dispenser leaking. Upon inspection found rinse aid leaking. Replaced dispenser, tested unit and unit is functioning properly. Job complete"
RANGE AMANA AGR5330BAS3 Arrived onsite to inspect valve for leak. Used gas sealer tape and reconnected gas line to valve. Used liquid leak detector on all valve fittings to insure no leaks were present. No leaks detected at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Arrived onsite to replace previously diagnosed parts. Replaced door, closer, cover and door stop. Transferred gasket. Tested unit and unit is functioning properly. Job complete"
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher leaking from bottom left corner. Ran diagnostics and cleared out previous error code. Ran diagnostics cycle and all passed. Ran regular cycle and let dishwasher run. After period of test, Could not duplicate the issue. No leaks from underneath or at gasket. Recommended to insure proper loading"
REFRIGERATOR AMANA ARS2661BW Arrived onsite for ice tray not staying in position. Upon inspection found ice bin and face not seating correctly. Made adjustments to bin and cover. Reinserted bin and was now functioning properly. Job complete
DRYER WHIRLPOOL WED8500DC1 Arrived onsite for dryer taking multiple cycles to dry. Upon arrival put unit in diagnostics and found stored error codes for F4E3 restricted air flow. Used digital reader and confirmed poor air flow. Recommended cleaning out dryer hose and duct to exterior. Job complete
REFRIGERATOR KITCHENAID KSCS25INSS00 Arrived onsite for refrigerator leaking and ice maker issue. Upon inspection found no leak present at this time. Customer experienced power loss and ice bucket seemed to be the potential source with melted ice. Tested water dispenser and valve and did not see any issues. The icemaker will need replacement due to misc broken parts. Office to reschedule.
RANGE WHIRLPOOL WFE550S0HZ1
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace previously diagnosed parts. Replaced both drain hoses and drain motor. Did not correct the issue. The drain motor seems to kick on but no water is being drained out. Drain motor missing plastic piece, will order another. Unit will not drain after cycle but Seems like if you hit drain again the unit will drain. Going to order pump and motor, drain pump and control. ; ordrng 1 W10876537 (drain pump) and 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)"
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer only getting hot water. Upon inspection found faulty inlet valve. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher not cleaning. Ran diagnostics and recorded 4/3 wash motor and 7/1 no heat. Pump and motor would not energize. Replaced pump and motor, tested unit and unit is functioning properly. Ran diagnostics again and all passed. No leaks present at this time. Job complete"
DISHWASHER AMANA ADB1400AGB1 "Arrived onsite for dishwasher not dispensing rinse aid. Upon inspection found drying aid dispenser not functioning. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
WASHER MAYTAG MVW6230HW0 Arrived onsite for washer leaking into tub. Upon inspection found F0E4 spin limited by water temperature error code. Also found valve leaking into tub when not in use. Will need valve housing replaced. Shut off water to avoid tub fill. Office to reschedule ; ordrng 1 W11396714 (HOUSING )
DRYER MAYTAG MEDB855DC4 Arrived onsite to replace previously diagnosed parts. Replaced failed heating element. Tested unit and unit is functioning properly. Job complete
WASHER WHIRLPOOL WET4027HW0 Arrived onsite to replace previously diagnosed parts. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete