Valerie - Bastrop, TX
Matthew was extremely kind & very thorough in his repairs! Great job & very impressive.
Professional, knowledgeable, and patient and personable.
K, A, G. - Manor, TX
Great experience. Not many people are patient with elderly folks. Matthew was. Thank you for being kind to my Mom.
Always a great experience!
Michele - Austin, TX
We have always had great experiences with all of the repairmen and service, scheduling etc. Wish shoe protectors were part of every call, especially with Covid, but Matthew was more than happy to put them on and did an awesome job. A+ 👍🏼
Emily - Manor, TX
Matthew did a great job, and was informative!
Alisa - Austin, TX
The technician came out twice and both times was very polite and professional while fixing our problem.
Michael - Manor, TX
Romulo - Austin, TX
I just want to said thank you for great the service, Mathew was very professional an respectful we very happy with he’s great job. We will definitely recommend your service.
Vijay - Austin, TX
He was knowledgeable and rectified our issue with the dishwasher and also gave us pointers so we can use it more efficiently in future.
Carolyn - Austin, TX
Daniel - Manor, TX
Sheila - Austin, TX
Becky - Austin, TX
Man of the House
Ronald - Austin, TX
He was great finding the problem. It did fall off again. I put it back on.
Very Professional and Great Service
Francisco - Austin, TX
Matthew arrived and went on to business repairing the dryer! He explained what he was doing and tested the dryer to be sure it was functioning as designed! Thanks for a job well done!
Annie - Austin, TX
Very helpful explaining what is going on with sour fridge!
RANGE WHIRLPOOL WEC310S0FB3 Arrived onsite to replace previously diagnosed parts. Replaced keypad. Tested cooktop and oven. Unit is functioning properly. No error codes. Job complete
COOKTOP JENN-AIR JEC3430HS00 Arrived onsite for cooktop knob lights not working. Found that unit was needing 4 total lens light disks to function correctly. Had one on hand to test. Tested unit and light does function. Will need to order 3 additional W11310261. Spoke to parts department for parts search and during call notified me that an order will be placed. Office to reschedule. ; O-emld tckt
OVEN WHIRLPOOL WOS51EC0HS "Arrived onsite for oven control panel not working. Upon arrival tested unit control panel. Panel was responsive. Customer is having issues when cooking and steam or condensation accumulates on the screen. Once clear, the panel resumes functionality. Recommended that customer use dry microfiber cloth to clean screen when this occurs. Unit is functioning properly. Job complete."
RANGE JENN-AIR JGS9900CDS02 Arrived onsite to replace igniter. Unboxed igniter and was broken. Notified customer that would need a return visit.
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for washer not properly washing clothes. Upon inspection found soil settings on extra light. Instructed customer on proper detergent use , loading and cycle selections. Tested unit in auto test and all passed. Tested individual agitation tests and passed. No stored error codes. Job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for refrigerator ice maker not making ice. Upon inspection found ice maker fan to be noisy and not having good air flow. Also found error code E5 timing ice maker. Ran ice maker test harvest and fill, all pass. Ran ice maker fan test and still noisy without air flow. Replaced ice maker fan, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
OVEN WHIRLPOOL WGG745S0FS00 Arrived onsite for oven not working. Upon inspection found bake igniter not functioning. Will need to order and replace bake igniter . Office to reschedule ; ordrng 1 WP7432P143-60 (igniter- b)
RANGE WHIRLPOOL WFC150M0JB0 "Arrived onsite for range not working. Upon arrival arrival unit had no power. Breaker was off. Flipped breaker and Tested unit, found inadequate incoming power. L1 was receiving 19vac and L2 121vac. Notified customer that would need to call an electrician. Left unit unplugged for safety. Job complete."
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived onsite for freezer not going into a defrost cycle and accumulated ice. Upon inspection found unit is correctly going through cooling and defrost cycles, no ice blocks. What was noticeable was the upper part of the freezer seal was sagging and allowing warm air to enter the unit causing frost to build near the door. Repositioned the seal correctly so that warm air could not enter."
FREEZER GE DSE25JSHECSS "Arrived onsite for not freezing in FC and not making ice. Upon inspection found evaporator with irregular frost pattern. No frost was present on the upper portion of the evaporator coils. Unit has a Sealed system issue. Will need to order and replace compressor, evaporator, overload, dryer and access valve. Also ordering lokring tool and lokrings. Also prep kit and heat shield. Will need sealed system technician scheduled for 2 hours. Need AUTHO. Office to reschedule. ; ordrng 1 NEEDAUTO (NEED AUTO ) and 1 TJ90SF8404 (VALVE ) and 1 WR08X21100 (refrigerator overloa) and 1 WR49X10027 (sxs heatshie) and 1 WR86X25269 (DRYER ) and 1 WR87X10224 (compressor kit egys6) and 1 WR87X29147 (ref evaporator) and 1 WR88X16 (lokprep 65 g) and 2 WR97X10021 (refer 5/16x5/16 strg)s and 1 WX5X1 (lokring tool)"
RANGE FRIGIDAIRE FFGF3012TBA "Arrived onsite for potential gas leak. Used electric and liquid leak detector and could not find leak. Check main line, valve and connections. Notified customer and he recommended I leave the gas supply off until the gas company removed the red tag. Job complete."
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer not drying. Tested unit and found all components operational. Unit is heating. Customer explained is taking 2 cycles to load. Upon inspection found air flow issues. Lent trap was full and external duct will need a professional cleaning. Also adjusted dryer for optimal hose fitting. Explained to customer the importance of air flow and cleaning lent filter after every use. Made recommendations to customer. Job complete.
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite at 1204 stacked combo unit. Washer was non responsive. Took voltage at terminal block and found L1 was at 14vac. L2 was at Checked breaker, was not tripped. Manually flipped switch and rechecked voltage. Voltage to L1 was restored. Washer is now operational. No leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL WUW35X24DS0 Arrived onsite for wine cooler making loud noise. Upon inspection found that the noise the customer was hearing was the compressor ramping up. This is normal. What may be magnifying the noise is that the customer has 2 wine coolers and a refrigerator all in the same are of the home. If multiple compressors are ramping up simultaneously the sound will appear to be louder. Job complete
OVEN MAYTAG MET8720DE00 "Arrived onsite for double oven not maintaining heat and long preheat times. Tested unit, was getting 240 at terminal block. Elements tested good for continuity and resistance. Sensor tested at 1098 ohms. Noticed that during the preheat cycle the elements were given 240vac but only for a short period of time. When checked again it was receiving 14vac. Voltage at block was constant. Appears that the control is not sending proper voltage to elements. Need to order and replace control. Will bring pre screened parts just in case. Office to reschedule. ; ordrng 1 WPW10365414 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite to replace previously diagnosed parts. Replaced damaged shelf. Tested unit and unit is functioning properly.
REFRIGERATOR WHIRLPOOL GS6SHEXNS00 Arrived onsite for refrigerator leaking. Upon inspection found the unit was leaking from the drain tube. Need to order and replace extension tube. Office to reschedule. Let customer know that the leak will continue while the unit goes into defrost. Customer is aware and will lay towels down in the area. ; ordrng 1 WPW10153550 (extension)
REFRIGERATOR WHIRLPOOL WRT519SZDM06 "Arrived onsite to replace damaged refrigerator door. Replaced door, added plugs. Tested unit and unit is functioning properly. Job complete"
DRYER SAMSUNG DV42H5200EP/A3 "Arrived onsite for dryer not drying. Upon inspection found failed heating assembly. Replaced heating assembly, tested unit and unit is functioning properly. Job complete"
RANGE WHIRLPOOL WFG745H0FS1 Arrived onsite for BL burner not working. Upon inspection found igniter came loose and was grounding to the orfice and not sparking to the burner head. Repositioned igniter and retested. Unit is functioning properly. Job complete