Matthew Z.
Appliance Express Rated 4.9 out of 5 stars based on 339 customer reviews
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Austin, TX 78754
Matthew
Job Details:
04/16/2024
Arrived on site for unit not washing. Upon arrival we noticed unit was overloaded. Instructed customer on proper loading and detergent use. Ran diagnostics to check proper spin speed and adequate water pressure. Unit is functioning as designed. No water leaks present on site. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Pflugerville, TX 78660
Matthew
Job Details:
04/16/2024
"Arrived on site for unit not making ice. Upon arrival, we went through diagnostic mode and found E5 error on icemaker. Replaced ice maker. Tested and unit is functioning properly. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Matthew
Job Details:
04/16/2024
"Arrived on site for unit not spinning. Upon arrival, we found more than half of the fill holes in the basket were not punctured during light test. Based off service tip, a new basket is needed. Office to reschedule. ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pflugerville, TX 78660
Matthew
Job Details:
04/16/2024
Arrived on site for burning smell. Upon arrival the unit did not display any power. We exposed the high voltage area and saw diode was burnt. Replaced diode and now unit powered on. Tested unit for heat. Unit is now functioning as designed. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HB02
Near The Hills, TX 78738
Matthew
Job Details:
04/15/2024
Arrived on site for unresponsive panel. Tried power cycling unit but still remain unresponsive. Replaced console and display came on as normal. Tested unit and now unit is functioning as designed. Job complete
I don’t think I have a screen name.
Austin, Texas
04/17/2024
This is late because both my wife and I thought it had already been done. Matthew diagnosed the problem asap and went on to answer many questions about washing machines related to the specifics of retrofitting new equipment to a fifty year old house, the best manufacturers. Matthew was an excellent advocate for your company which we have come to rely upon. Our decisions about future appliances will relate directly to the ones Appliance Express services. We just got lucky this time to find factory authorized techs. for our KitchenAide.
Overall Experience
Kris
Manor, Texas
04/08/2024
Matthew was excellent. We appreciated his support and urgency repairing our oven!
Overall Experience
Faulkhome2
Austin, Texas
03/29/2024
Matthew is excellent! So professional, knowledgeable, and considerate. He asked good questions about my issue and solved the problem immediately. I highly recommend Matthew!
Overall Experience
Emily
Austin, Texas
03/29/2024
He took his time and investigated the issue- tried different things and explained each step to me - and tested before finishing - simply wonderful and thank you
Overall Experience
Manor, Texas
03/29/2024
The service was excellent, Matthew replace the part that was broken on the dryer and he explained how the part broke.
Overall Experience