Local Reviews
for Luis
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Justin - Wimberley, TX
Debbie
Deborah - Austin, TX
Great service.
Owner
Stephen - Austin, TX
Listen to our failure experience quickly diagnosed the problem and went online to find part, cost and delivery. Discussed options - replace or repair. Great experience.
Timely and professional
Kevin - Austin, TX
Great
Mr - New Braunfels, TX
He was great! Very polite and fixed the issue.
Luis was extremely helpful!
Julie - Austin, TX
We not only got the ice and water working on our refrigerator, but Luis helped us to understand the computer on our refrigerator. Very personable and knowledgeable.
Excellent service
Stephanie - The Hills, TX
Luis was prompt, professional, and thorough. Outstanding service call.
Debbie
Debbie - Austin, TX
Luis was seriously great. He rechecked everything & found first diagnosis incorrect. Fixed it & saved us money! I love honest techs & honest companies! Will def recommend to friends! Thank you
LG Fridge Repair
Batya - Austin, TX
Great service and follow up.
CK - Austin, TX
Awesome service and awesome technicians.
Steve F. - Austin, TX
We have always had a really great experience with Appliance Express. Their technicians are nice, knowledgeable and efficient. Getting service is easy and fast. I will definitely use them with my next major appliance issue.
Great Service
Augustina - West Lake Hills, TX
I wasn’t home when he was here but my My housekeeper and I were both impressed that he came in was quickly able to assess the situation. Communicated clearly Had a replacement part in his truck and quickly changed it out and got my fridge up and going again. I was very grateful.
Needed condenser for a 2 month old appliance
Maryellen - Austin, TX
Took 2 weeks to get the parts Not a good turn around on appliance and hard on food storage Service was good when it was done
Great service
Michael - Canyon Lake, TX
He did a wonderful job and was timely and polite
John
John - Canyon Lake, TX
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for water leaking and deli drawer issues. Found bearings in left side damaged,found fresh food evaporator drain frozen over,found crack on thermistor. Defrosted drain,replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws. Replaced slide assembly tested drawer operation good."
Luis M.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for cooling issue no no ice. Per service pointer W11329116C defrosted evaporator,installed updated cover,secured thermistor to correct location on suction line using a zip tie,reassembled fresh food compartment. Installed updated control with new software, changed defrost setting to basic. ordrng 1 CNOTE (S27311 2xL)"
Luis M.
REFRIGERATOR GE PFSS6PKXASS "Arrived on site for failed filter head. Removed faulty filter head,installed a new filter head checked water connections no leaks,installed filter tested dispenser good water flow. Checking water lines with water dispensing no leaks unit working as designed.
Luis M.
REFRIGERATOR WHIRLPOOL WRT138FZDM00
Luis M.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived on site for no cool. No frost formation on evaporator diagnosed leak in system. Replaced compressor evaporator and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Luis M.
REFRIGERATOR WHIRLPOOL MFI2269VEM7 "Arrived on site for no cool. Powered unit on,display flashing and ice dispenser flap opening and closing,diagnosed faulty main control. Installed a new main co troll powered unit on,programmed new control compressor and fans powered on.
Luis M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for faulty evaporator thermistor. Customer defrosted unit,removed cover,installed a new fan motor that includes both thermistors,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws. Reassembled unit changed defrost setting to basic,checked air flow good."
Luis M.
REFRIGERATOR GE PWE23KSKLSS "Arrived on site for water issues found damaged water line causing small leak,repaired damaged water line,tested water dispenser unit working as designed."
Luis M.
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for no ice. Ran diagnostic compressor not powering on customer replaced starter ,checked good voltage to starter diagnosed a failed compressor.
Luis M.
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for no ice. Icemaker running through a cycle no water to icemaker. Voltage to icemaker,removed tubing jumped power to valve no water exiting valve diagnosed faulty main water valve(brown solenoid). Advising customer of possible increase in price if second valve is needed and if unit needs to be pulled out.; ordrng 1 W11225845 (VALVE) and 1 W11246413 (VALVE)"
Luis M.
REFRIGERATOR GE ZIS480NRI "Arrived on site for no cool. Compressor not powering on,good voltage to inverter,removed inverter checked pins on compressor all pins ohmed 9ohms nothing to ground diagnosed failed inverter,burn marks on inverter unit will need a new inverter.; ordrng 1 WR49X10283 (INVERTER)"
Luis M.
REFRIGERATOR KITCHENAID KUDF204ESB00 "Arrived on site for clip issues. Installed harness to clip,installed clip to drawer,checked door operation good harness not interfering with closure of drawer"
Luis M.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for not dispensing ice. Tested dispenser no ice,found strong burning smell from dispenser motor,re over motor found motor seized and shaft stuck in motor. Installed a new dispenser motor and shaft reassembled unit tested ice dispenser unit working as designed"
Luis M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no lights. Installed probe to check temperature,found side wall leds workings and freezer led and upper leds not working diagnosed failed freezer led. Installed new freezer led,checked lights all working,checked temp reading 36°"
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for faulty power supply. Removed failed power supply installed a new power supply,powered unit on compressor and fans powered on"
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for failed compressor. Removed failed compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Luis M.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Arrived on site for ice build up in freezer. Found freezer door sagging,gasket not sealing on freezer and fresh food door,large gaps between liner and cabinet. Removed freezer door added washer to hinge,reinstalled freezer door,added adhesive to large gaps between liner and cabinet. Remolded freezer and fresh food gaskets,Checked door seals good."
Luis M.
FREEZER WHIRLPOOL WRT111SFDM04 "Arrived on site for ice build up in freezer. Found freezer door sagging,gasket not sealing on freezer and fresh food door,large gaps between liner and cabinet. Removed freezer door added washer to hinge,reinstalled freezer door,added adhesive to large gaps between liner and cabinet. Remolded freezer and fresh food gaskets,Checked door seals good."
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for compressor failure. Removed failed compressor,installed a new compressor and a uv drier. Evaporator was already replaced when tech support advised to replace due to leak at manufacture weld joint. Vacuumed system down for 30 min,unit held vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down.
Luis M.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no ice. Ran diagnostics on icemaker passed,ran fill test no water to icemaker. Removed bottom grill cover disconnected fill line,found obstruction in fill line. Unit will need a new freezer door. ; ordrng 1 CNOTE (WILL NEED MORNING APPT. DUE TO PARKING) and 1 LW10728959 (FZR DOOR SS)"