Laurel - Kyle, TX
Professional assistance and fast service!
Justin - Austin, TX
Greg - Austin, TX
easy and professional
Aura - Austin, TX
Amy - Austin, TX
Warranty service was done quickly. Tech wore a mask but not correctly and came 25 mins past time frame, But all in all great service
CC - Austin, TX
Always on time and repaired our fridge back to working order. Thank you!
Great fats work, but technician dented my freezer!
Asim - Austin, TX
The tech was fast and got the work done without making too much mess. But totally dented my freezer in two places. I can’t believe it! So frustrating.
rhonda - Austin, TX
Louis has done a great job explaining the problems we've had with our appliances. He is very courteous and knowledgeable.
Gloria - Austin, TX
Great service, service tech was friendly and fixed my problem very quickly.
He was early!
Craig - Del Valle, TX
You never hear of a repair tech being early but mine was. Showed me what was wrong how it could be fixed and some preventative maintenance tips
Maryellen - Spicewood, TX
David - San Marcos, TX
Worked great with AHS
Michael - Austin, TX
Great job working with AHS and getting the repairs done.
Punctual and efficient
Rebecca - Austin, TX
Luis arrived at the beginning of the scheduled window, was courteous and efficient.
Unhappiness with Luis Morales...
Linda - Austin, TX
Hello, I no longer desire Luis to return to my home for repairs. He is an unfriendly fellow--very difficult to deal with, especially during this 3rd and finally repair. I do not believe he worked effectively on my unit, was sarcastic, unhelpful, and even walked out of my home without saying goodbye or a thank you. I also told him that I didn't believe he "fixed" my problem. I was, frankly, expecting him to replace my water dispenser; he impatiently said NO...the water tank froze. He was here two different times and never removed the vegetable or fruit bins. He curtly told me to "wait a day or two with the temperature on 40, then drain a gallon of water from the dispenser and to use the dispenser a lot or it freezes"! He had not told me that the first time nor even checked the dispenser in his overall visit. He is an unfriendly man who needs a lot of customer service training and be willing to "train" customers during his visits and not being unwilling to communicate well with them, as he did with me each time he was here. The culmination was this last visit and I had had enough and brought it up to him in a nice way. I then called the company after he "walked out my door without a word" and discussed the visit with his wonderful supervisor MELISSA. I like Appliance Express very much and will keep using this great company--but refuse to interact with Luis again... And when he called me to tell me that he would be early, he was gruff and I could hardly understand his speech--not a kind nor professional-enough phone call. And he contacted my cell phone of which I asked that the company not do, unless it was an emergency. This was not an emergency after leaving a first message on my home phone answering machine. Thank you. Linda Rowland
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site for water leaking. Diagnosed excessive ice being made causing ice to spill onto floor and leak,found shut off arm slightly disconnected from icemaker housing,installed shut off arm correctly to housing."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no cool. Installed starter to compressor,powered unit on compressor powered on."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water leaking. Found consistent drip from dispenser spigot,removed door hinge disconnected tube,found no water leaking from valve side,replaced tube and spigot tested dispenser no water leaking from dispenser"
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Arrived on site for no cool. Powered unit on display and fans not powering on,attempted to set settings and all leds in ui power on and off diagnosed a defective main control. E. ; ordrng 1 WPW10317076 (CONTROL MAIN) and 1 WPW10428901 (UI)"
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for refrigerant leak. Replaced compressor, evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer compliant of left door with mullion not closing. Instructed customer due to mullion heater left door needs to be physically closed,added grease to mullion and housing. Called tech support per tech support agreed left door needs to be physically closed due to mullion. SR#7728218775"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Covered under manufacture sealed system warranty Arrived on site for no cool. Pierced low side pressure reading -15 found traces of uv on heat exchanger tubing,insulation and foam cover,called tech support ran video chat per tech support adjusted cap tube found cap tube had broken
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site for no cool. Found traces of dye at weld joint,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling compliant. Pierced low side pressure reading good,found at times ui unresponsive,leds powering on and off same with deli control with any movement of unit. Removed cover to Mia control,found damaged yellow p4 wire connector. Called tech support ran video chat with Andy
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for cooling compliant. Replaced drier vacuumed system down added refrigerant powered unit on diagnosed a defective compressor ordering a new compressor; ordrng 1 WPW10507886 (COMPRESSOR), used 1 W10913906 (VALVE), and 1 WPW10143759 (DRIER UV) from stock"
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for a defective fan motor. Replaced fresh food evaporator fan motor,powered unit on fan powered on checked air flow through tower good.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for ice build up. Customer defrosted unit diagnosed unit not entering defrost. Replaced main control and harness assembly,powered unit on ran diagnostics all test passed.
REFRIGERATOR WHIRLPOOL WRF555SDHB02 "Arrived on site for ice issues. Removed bin ice in bin,adjusted icemaker arm,adjusted gasket between liner and damper control. Ran diagnostics changed defrost setting to basic 8hr defrost cycle. Changed temp setting g in freezer."
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for not dispensing ice. Tested dispenser while depressing paddle,fan powering off,found broken wire at door hinge. Diagnosed unit will need a new black stainless freezer door.
REFRIGERATOR GE GNE25JSKCFSS Arrived on site for ice build up in freezer. Diagnosed unit not entering defrost heater ohmed good ordering defrost thermo and main control. ordrng 1 WR50X10069 (THERMO) and 1 WR55X26586 (MAIN CONTROL)
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for cooling complaint. Diagnosed main control shutting itself off due to defective relay on control. Installed a new control powered unit on ran diagnostics all test passed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for no ice. Found harness pin not fully inserted into harness preventing females to power on,installed pin to harness,reconnected harness powered unit on icemaker ran through a cycle and filled with water"
REFRIGERATOR WHIRLPOOL MSS26C6MFZ00 "Arrived on site for cooling complaint in fresh food compartment. Removed diffuser assembly,checked door seal good,diagnosed a defective temperature thermistor. Replaced thermistor powered unit on ran diagnostics all test passed"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for for noise compliant. Diagnosed noise due to brackets connected to base of unit,adjusted brackets to base powered unit on noise not present"
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site for water leaking. Diagnosed a defective drain pump removed defective pump installed new pump ran diagnostics to pump water flowed to pump no leaks,pump drained water with no leaks unit working as designed."