Lacy - Austin, TX
My technician was great. Super professional, helpful (gave me extra cleaning tips) and was very timely. Super impressed with my experience, and it exceeded my expectations.
Erin - Austin, TX
Fixed, done fast and done right.
David - Austin, TX
This is the way an appliance repair is supposed to go. Knowledgable experienced tech rep with parts at the ready and the fix done in a half hour. Boom. Appliance Express will be my go-to in the future.
Great service thx.
Marcy - Austin, TX
Luis was helpful and knowledgeable. Thank you.
Matthew - Austin, TX
The tech sent to our home got right to the root of the problem. He was very friendly, and was able to explain complicated things in a way i could understand them. Give that guy a raise!
Great Service!! Friendly and very helpful Technician
Unit - Austin, TX
Was very happy with our service, Luis was very helpful. He called me before he arrived and was punctual. Will be using Appliance Express in the future.
Excellent warranty service
Jennifer - Austin, TX
Nelda - Austin, TX
On Time and Very Efficient
Paula - Austin, TX
Luis arrived promptly per his call and was able to ascertain our problem immediately. He answered additional questions about our appliances. I would call this company again for service and hope to get Luis!
Replacement of door
Christi - Dripping Springs, TX
Luis has been to our home before on another repair. Always very friendly and knowledgeable about the products he's repairing.
Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
Keith - San Marcos, TX
Yolanda - Austin, TX
Luis was prompt, courteous and professional
Star - Sunset Valley, TX
Kathy - Austin, TX
We have used Appliance Express before with good results so when our ice maker stopped working I called them. I was able to get an appt convenient time, with a short arrival window, and the technician had what he needed on his truck to fix the problem. Luis, the Technician, was courteous and did a great job.
REFRIGERATOR WHIRLPOOL KSBP25FKSS01 "Arrived on site for unit not dispensing ice. Tested ice dispenser found stricter not engaging switches,removed dispenser housing found broken pin on bracket,replaced bracket assembly,tested ice dispenser unit working as designed.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for no cool in fresh food. Ran diagnostics found u it would shut off and restart after entering diagnostics,got unit to stay in diagnostics ran fan test in fresh food found fan not running. Removed evaporator cover found brown wire lead not making contact in harness brown wire broken in harness
REFRIGERATOR WHIRLPOOL GSF26C5EXY00 "Arrived on site for no ice. No voltage to icemaker,removed insulation around hinge wires found broken wires at hinge. Repaired wires at hinge power cycled unit icemaker ran through a cycle and filled with water. If issue continues unit will need a new freezer door"
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site for no ice. Ran diagnostics found no voltage to valve,found valve with faulty red solenoid,condenser fan not powering while compressor running. Replaced valve,pump and condenser fan motor powered unit on ran diagnostics all test passed,good water flow from updated valve,fan running an dfrost formation on Evap plate.
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site for loud noise and weak water flow. Tested dispenser weak flow bypassed filter good strong pressure advised customer to replace filter. Found damper making loud noise diagnosed faulty damper,installed new damper control powered unit on unit working as designed."
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site for mold on dispenser ice door. Replaced dispenser door assembly tested ice dispenser unit working as designed
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for damaged fill tube. Installed new fill tube assembly,ran icemaker test passed,ran water fill pass unit working as designed.
REFRIGERATOR KITCHENAID KSSS48QTX02 "Arrived on site for faulty control installed new control kit powered unit on tested dispenser,water working correctly, dispenser control working as designed.
REFRIGERATOR LG LMXS30776S/00 "Arrived on site for no cool. Pierced low side,pressure reading +40 psi diagnosed faulty compressor. Installed a new compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for loud noise. Power cycled unit found noise from diffuser gears. Replaced diffuser assembly powered unit on not odd noise from diffuser.
REFRIGERATOR WHIRLPOOL PSD2750GRW "Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed faulty icemaker, installed new icemaker ran through a cycle water filled icemaker unit working as designed"
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for fresh food evaporator not defrosting. Customer defrosted unit. Per service pointer installed updated kit. Changed defrost setting to basic powered u it on checked air flow good,compressor powered don unit cooling down.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site or cooling issue. Checked temp in freezer, freezer reading 10° and slowly dropping,checked fresh food temp,temp in fresh food reading 40° and slowly dropping. Changed setting in diagnostics to adaptive defrost."
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Arrived on site for cooling issue. Found ice build up in freezer compartment found freezer and fresh food door gasket not sealing to cabinet. Removed both gaskets checked door seal good.
REFRIGERATOR KITCHENAID KSSS48QTX02 Arrived on site for no ice and dispenser not working tested dispenser paddle works no water and not sending power to valve and not measuring fill. Diagnosed unit will need the updated kit.; ordrng 1 CNOTE (LM ONLY) and 1 W10789107 (CONTROL)
REFRIGERATOR JENN-AIR JS42PPDBDA
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for no ice. Found icemaker fingers catching on rake,adjusted icemaker housing,adjusted housing ran icemaker through a cycle water filled icemaker unit working as designed"
REFRIGERATOR WHIRLPOOL KSSP42QFS05 "Arrived on site for no cool. Uv dye already installed into system found uv dye on middle mullion section,checked side of mullion found small trace of dye on seam,removed evaporator cover also found dye on heat exchanger.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for no Cool in fresh food compartment. Removed deli drawer found fresh food evaporator incased in ice,diagnosed faulty thermistor. Defrosted evaporator replaced defrost thermistor harness,secured thermistor to correct location on suction line using foil tape and a zip. Powered unit on checked air flow good unit cooling down correctly"
ICE MACHINE KITCHENAID KUIC18PNTS2 "Arrived on site for loud noise and no ice. Diagnosed water line freezing by evaporator tubing. Adjusted tubing away from evaporator lines,changed harvest setting to no delay to prevent line from freezing."