Local Reviews
for Luis

Appliance Express Rated 4.8 out of 5 stars based on 442 customer reviews

Map of Austin, TX

Very quick to resolve the issue.




Review of Appliance Express

Luis Morales was very professional, polite and quick to resolve our issue.


Map of Austin, TX

Great service




Review of Appliance Express


Map of Austin, TX

Great service




Review of Appliance Express

Luis was very pleasant. He fixed the problem and answered all my questions.


Map of Austin, TX

Excellent service




Review of Appliance Express

Came on time and fixed the problem that another service company had failed to fix after 3 tries (was a warranty call) inside of 20 minutes


Map of Austin, TX

Quick and efficient




Review of Appliance Express

Luis quickly diagnosed the problem being with a bad board in the fridge. Replaced it, and got us on our way. He also provided additional details on to look for with the refrigerator in the coming days, in case the repair was not the only issue. Very glad he could repair the fridge and avoid the need to wait a long time for a replacement during the pandemic.


Map of Austin, TX

Thank you




Review of Appliance Express

Everything went smoothly. Luis came on time and quickly fixed the issue with our refrigerator.


Map of Austin, TX

Refrigerator repair in a hurry




Review of Appliance Express

They showed up early after asking if they could and the repair man was friendly and helpful and had all the parts with him to repair the refrigerator...he actually fixed a sensor as well and when he added the sensor the repair was actually $3 cheaper!


Map of Austin, TX

Professionalism at its best




Review of Appliance Express

The entire experience was excellent from Amanda taking my first call, to my call back with Susan to review details of the scheduled visit. However, Luis epitomized what I want during a stressful time like my freezer going out. He was friendly, professional, communicative and quick!


Map of Austin, TX

Fast, courteous, and efficient




Review of Appliance Express

Luis texted me ahead of my scheduled appointment and was able to start and complete my repair ahead of schedule which was very welcomed on a Friday afternoon. He arrived promptly, knew exactly how to address the issue I was having with my refrigerator, and completed all repairs in a matter of minutes. He even cleaned up a spill in my freezer compartment. The whole process was well above my expectations.


Map of Austin, TX

Great Service




Review of Appliance Express

Luis arrived on time and immediately went to work to replace the ice maker in my Kitchenaid refrigerator. Since I had notified them of the model he came with all the parts necessary. No second service call needed! Yeah!


Looks like problem is solved.




Review of Appliance Express


Arrived earl and was done in 5 minutes




Review of Appliance Express

Very satisfied


Quick and easy




Review of Appliance Express

No surprises, professional and quick.


Great service




Review of Appliance Express

The service was quick and informative


Great service!




Review of Appliance Express


Luis M.

Luis M.

REFRIGERATOR KITCHENAID KSCS25INSS00 "Arrived on site for chirping noise and mullion overheating. Customer powered unit on,chirping noise from main control diagnosed unit will need a new main control.

Near S 3rd St, Austin, TX 78704
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL ED5HHGXTQ00 "Arrived on site for water issues. Diagnosed a defective water valve,replaced water valve tested water dispenser good,tested icemaker fill good."

Near Hutchinson Dr, Austin, TX 78723
Luis M.

Luis M.

REFRIGERATOR ADMIRAL LSD2615HEZ

Near Gabion Dr, Austin, TX 78749
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for no ice. Ran diagnostics since box fan not running diagnosed unit will need a new ice box fan ; ordrng 1 W11407678 (ICE BOX FAN)

Near W Gibson St, Austin, TX 78704
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site for no ice. Diagnosed icemaker not running through a normal harvest,replaced icemaker,powered unit on icemaker ran through a cycle and filled with water."

Near Quaker Ridge Dr, Austin, TX 78746
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KSCS25FJSS01 Arrived on site for no ice and water leaking. Found water leaking from icemaker mold which caused damaged to icemaker housing. Replaced defective icemaker assembly ran icemaker through a cycle water filled icemaker unit working as designed.

Near Pressler St, Austin, TX 78703
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site for no power to compressor. Replaced control,compressor powered on loud noise diagnosed a defective compressor that caused control to fail. Ordering compressor,unable to set return date due to availability of compressor. ; ordrng 1 2HRS and 1 W11393142 (COMPRESSOR)"

Near Gebron Dr, Austin, TX 78734
Luis M.

Luis M.

FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for ice build up in freezer. Found gasket not sealing to metal liner,found inside liner warped diagnosed unit will need a new freezer door,pictures uploaded to SD-QUICKPIC ; ordrng 1 W10746789 (DOOR ) and 1 W11178521 (NAMEPLATE)"

Near Lynnbrook Dr, Austin, TX 78748
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for cooling complaint. Per customer ice build up on back cover and fresh food and freezer stopped cooling. Ran diagnostics thermistors passed,ran defrost cycle passed diagnosed unit not running through a self defrost cycle ordering controls and defrost thermistor ; ordrng 1 EVAPTHERMISTOR and 1 W11196400 (CONTROL) and 1 W11214887 (UI )"

Near Rocky Ridge Trail, Austin, TX 78737
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for defective fan. Replaced fan assembly,ran diagnostics fan powered on,reassembled unit,checked air flow to fresh food section good.

Near Arran St, Austin, TX 78754
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on site for no ice and water leaking. Diagnosed frozen fill tube that caused fill tube to split open and leak water during fill. Installed a new fill tube assembly ; used 1 W11415785 (TUBE WATER ) from stock

Near Slickrock Cove, Austin, TX 78747
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Pierced low side pressure reading -20,replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Checked both compartments no traces of dye."

Near Golden Top Dr, Austin, TX 78738
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for noise complaint. Ran diagnostics ran all fans no odd noise present

Near Huebinger Pass, Austin, TX 78745
Luis M.

Luis M.

FREEZER KITCHENAID KFIS29BBMS00 "Arrived on site for loud noise. Ran diagnostics diagnosed a defective freezer evaporator fan motor,replaced fan motor assembly,ran diagnostics noise no longer present.

Near Mission Creek Dr, Austin, TX 78735
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no ice and cooling complaint. At time of visit unit cooling correctly,checked deli control good,ran diagnostics weak air flow from ice box fan,no errors on icemaker,ran thermistor test reading ice room warm. Exiting diagnostics,ran quick ice fan powered on with good air flow diagnosed a defective main control,installed a new hv control."

Near Corner Brook Cove, Austin, TX 78739
Luis M.

Luis M.

ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived on site for no ice. Ran diagnostics shin thermistor reading open,weak water flow from valve,unit passed all other diagnostic test. Replaced bin thermistor and valve,checked connections no leaks unit passed all diagnostics. ; used 1 WPW10511923 (THERMISTOR ) from stock"

Near Mirador Dr, Austin, TX 78735
Luis M.

Luis M.

FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site for unit tripping breaker. Called tech support checked amperage good reading 1.8 with compressor powering on found excessive rust on liner walls and by compressor,moisture residue appears to be on compressor shell and rust under compressor. Per tech support chest freezer is not designed to be used as a commercial freezer and in a business freezer is located next to commercial sink. Moisture appears to be tripping electrical connections. Power cycled unit multiple times unit is not tripping during start up and power off unit is working as designed"

Near W 3rd St, Austin, TX 78703
Luis M.

Luis M.

WINE COOLER WHIRLPOOL WUW35X24DS02 Arrived on site for cooling complaint. Found switch not activating causing unit to think door is open adjusted bracket unit working as designed.

Near Foremost Dr, Austin, TX 78745
Luis M.

Luis M.

WINE COOLER WHIRLPOOL WUW35X24DS02 Arrived on site for cooling complaint. Found switch not activating causing unit to think door is open adjusted bracket unit working as designed.

Near Foremost Dr, Austin, TX 78745
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL GD5SHAXLB12 "Arrived on site for dispenser issues. Found ice melting and dripping in ice chute,removed bin found ice door not sealing causing warm air to enter ice chute. Replaced ice door checked door seal good,checked ice dispenser operation good. used 1 WP2180353 (ICE DOOR) from stock"

Near Whistlestop Dr, Austin, TX 78749