Suzannah - Austin, TX
Julius - Austin, TX
Prompt excellent service
Joshua - Austin, TX
Luis was wonderful — very professional and friendly. Excellent service from the whole team answering questions and getting this scheduled for an urgent issue. Thanks!
Lance - Austin, TX
Luis was courteous, on-time and identified and fixed the problem.
Westinghouse Refrig: LEAKY WATER FILTER
Grant Cohen - Austin, TX
Luis provided exceptional quality “SAFE” service.
Refrigerator already broke again!
We thought it was fixed, and here it is, just the next day and it’s already doing the same thing! Refrigerator is freezing everything again! Please send another repairman out! This is getting ridiculous!!
Hilya - Austin, TX
courteous and professional
Michael - Austin, TX
The technician did a great job. He was quick and knowledge.
Warranty Repair follow up
JB - Canyon Lake, TX
After a warranty replacement for a new compressor, my refrigerator developed a condensation problem. Luis knew exactly how to resolve it and did so quickly and efficiently.
Lois - Lakeway, TX
i am sorry I was not able to be there but according to our housekeeper all went well
Sinead - Austin, TX
They came out three times and our fridge still is not fixed.
Julius - Austin, TX
Very good experience
Paul - Austin, TX
Very professional, courteous and fast.
Very efficient and professional
Juanita - Austin, TX
William - Austin, TX
Luis fixed by refrigerator lights as planned, and then noticed my water filter had never been activated. He fixed that as well.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for cooling compliant. Pierced low side pressure reading -10,installed a uv drier and access valve, vacuumed system down unit kept vacuum recharged system to manufacture spec no loss of pressure,powered unit on checked low side pressure good."
REFRIGERATOR LG LMXC23796M/00 "Arrived on site for faulty compressor. Removed compressor and drier,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged,recharged system to manufacture spec. Updated firmware on main control,powered unit on checked low side pressure good unit cooling down correctly.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer moved unit to garage . Unit working at this time
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for water leaking. Removed grill cover,found moisture and water residue on rust location on cabinet,called tech support
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for water leaking. Removed icemaker found ice build up blocking icemaker rake due to no shut off arm. Shut off arm wasn’t transferred when icemaker was replaced ordering new shut off arm and extension; ordrng 1 W11226459 (SHUT OFF ARM) and 1 WPW10351019 (EXTENSION)
REFRIGERATOR KITCHENAID KRSC503ESS00 "arrived on site for cooling complaint and no ice. Found broken wires at hinge,diagnosed unit will need a new freezer door due to broken wires at hinge,ran diagnostics diagnosed unit will need a new main control and defrost thermistors for fresh food. Need AUTHO ; ordrng 1 LW10728959 (FZR DOOR) and 1 NEEDAUTHO and 2 W10316760 (THERMISTORS )s"
REFRIGERATOR KITCHENAID KRFC300EBS01 "Arrived on site for water leaking from icemaker. Diagnosed leak between mold and gear housing,replaced icemaker rna icemaker through a cycle water filled icemaker no leaks"
REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker. Installed a new icemaker powered icemaker on,icemaker ran through a cycle and filled with water.
REFRIGERATOR AMANA MRT118FFFM01 "Arrived on site for no cool. Found large iceball on inlet to evaporator,replaced evaporator,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly replaced air duct.
REFRIGERATOR MAYTAG MSD2542VEW01 "Arrived on site for no cool. Powered unit on compressor not powering on clicking noise from starter,diagnosed a faulty starter. Installed a new starter powered unit on compressor powered down,frost forming on evaporator. ; used 1 8201786 (START DEVICE) from stock"
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site for no cool. Removed evaporator cover found fresh food fan not running. Found broken wire on liner side brown w/red trace
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site for no cool. Compressor making loud odd noises,no frost formation on evaporator. Ordering a compressor,access valve and drier will also order an evaporator in case needed. ; ordrng 1 W10507884 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE ) and 1 WP2188823 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
REFRIGERATOR KITCHENAID KSRP25FNBL00 "Arrived on site for water leaking and middle divider extremely hot. Found broken water lines and failed condenser fan motor,motor burned out causing waterlines to break. Replaced water lines and condenser fan motor,powered unit on fan working as designed.d tested dispenser no leaks. ; used 1 W10124096 (COND MOTOR), and 2 WP2300868 (FITTING) from stock"
REFRIGERATOR JENN-AIR JSC24C8EAM00 "Arrived on site for cooling complaint,freezer not freezing correctly and fresh food at above 40° removed evaporator cover in fresh food section,while removing fan scroll slight hissing noise from evaporator area,found some oil on cap tube,adjusted cap tube hissing noise from inside liner. Called tech support with findings per tech support information being sent to product review team Sr#7727516836"
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for icemaker issues. Removed deli control found corroded and broken wires on door harness and failed control. Unit will need a new deli door and control; ordrng 1 W10815668 (DELI DOOR) and 1 W11170612 (HARNESS) and 1 WPW10769076 (CONTROL)
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Different issue from previous repair of u it not defrosting Arrived on site for no cool. Removed evaporator cover found large ice ball on inlet of evaporator diagnosed unit will need sealed system repair ordering a compressor and evaporator job will need 2HRS; ordrng 1 2HRS and 1 W10507884 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)
REFRIGERATOR WHIRLPOOL KBFN502ESS02 "Arrived on site for loud noise while opening door and door opening to wide. Replaced extension,hing door and installed door stop tested door operation unit working as designed; used 1 W10752868 (DOOR STOP) from stock"
REFRIGERATOR WHIRLPOOL KBSD618ESS01 "Arrived on site for noise complaint while dispensing water. Tested dispenser off noise from filter housing,diagnosed filter housing g at an angle unable to fully install filter correctly to housing,adjusted filter housing installed filter fully into housing tested water dispenser unit working as designed."
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install parts per tech support service pointer W11092686E. Replaced drain pan,installed clamps and zip ties per instructions on pointer,reassembled cover with 4 screws changed defrost setting to basic.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for freezing in fresh food. Found multiple items frozen in fresh food,water tank frozen. Replaced ui and side wall thermistor. Gave customer instructions on defrosting fresh food compartment"