Great service and communication
Megan - Austin, TX
They stayed in constant communication with me. They were never hard to reach. I would definitely recommend this company, thanks for all you did to help me get my freezer running.
Ray - Austin, TX
It was a pleasure to deal with Luis.
Anthony - Austin, TX
Alison - Spicewood, TX
Our technician was on time, polite, professional and effective. Grateful!!!
Great once you got here
James - Austin, TX
Two days wait to fix a refrigerator, job took 30 minutes. But we had to live out of ice chests and throw out a good bit of food that ruined. Need speedier response!
Paul - Austin, TX
Luis is one of the best!
Harold - Austin, TX
Luis was a pleasure to work with. He was prompt, knowledgeable, fully prepared, careful and efficient. Best service we’ve ever gotten from an appliance repairman! We highly recommend him.
Jericho - Austin, TX
Michelle - Austin, TX
Was friendly and quick
Good and quick
Alyssa - Austin, TX
Lorenzo - Austin, TX
Great Service Experience
Micheal - Austin, TX
This was an extended warranty repair take over when Sears dropped the ball. Appliance Express was responsive, communicative and quick. Diagnostics was fast and parts arrived in two days. Final replacement of ice maker took less than twenty minutes and solved our problems. Good job by AE and Louis.
Marshall - Austin, TX
Fixed issue quickly.
Hit the spot got it done.
Susan - Austin, TX
Perfect, efficient, friendly, safe.
Rosario - Austin, TX
Professional and excellent customer service.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for cooling complaint. Found freezer door removed from unit,power disconnected and disconnected from water,per leasing agent unit not defrosting,removed evaporator cover checked harness good. Installed freezer door replaced ui and main control."
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site for no water at dispenser. Tested dispenser no water,checked voltage at harness good reading 120vac diagnosed a defective valve,replaced water valve,tested dispenser unit working as designed."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for cooling issues. Found fresh food section not cooling correctly ran diagnostics found control not regulating temps correct,y in fresh food section,replaced main control and ui control,ran diagnostics all test passed."
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for food freezing in fresh food section and damaged bin. Found defective freezer door bin,removed damper found damper door not fully closing. Ordering damper,sensors and bin; ordrng 1 W11164593 (Diffuser) and 1 W10316760 (Thermistor) and 1 WPW10296857 (Bin)"
REFRIGERATOR GE GSS25KGPAWW "Arrived on site for cooling complaint. Found evaporator incased in ice,removed cover found burned out heater,defrosted evaporator replaced heater assembly"
ICE MACHINE KITCHENAID KUIA15NRHS6 "Arrived on site for no ice. Found unit missing screw and spacer,powered unit on drain pump shutting off got unit to pass drain pump,compressor will power on then off found crack on reservoir diagnosed unit will need screw,spacer,reservoir, drain pump,compressor,evaporator and filter drier. Job will need 2hrs ; ordrng 1 2185678 (Spacer) and 1 WP3400886 (Screw) and 1 8201653 (Reservoir) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 1901A (Drain pump) and 1 Tj90sf8404 (Access valve) and 1 W10843121 (Drier) and 1 2hrs (2 hrs)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for no cool. Removed compressor cover found no traces of dye in compressor compartment,evaporator cover found no traces of dye,found dye on liner wall,checked pressures low side reading -20 and high side reading 75 called tech support per tech support no tubing running where dye is located and wants tubing isolated to find leak,found leak at heat exchanger tubing called tech support
REFRIGERATOR KITCHENAID KUBR304EBS02 Arrived on site for a damaged door. Installed new door checked door seal good.
REFRIGERATOR KITCHENAID KSC24C8EYY04 "arrived on site for cooling complaint. Removed wall thermistor cover found wire connections exposed and other connector easier removed,installed correct connectors to wires replaced evaporator thermistor,changed defrost setting to basic. ; used 1 W10316760 (Thermistor) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for no cool complaint. Checked temp reading in freezer and fresh food,temps reading 36° and 0° per customer unit will work then unit will completely defrost. Replaced main control; used 1 WPW10503278 (Control elect) from stock"
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for door issues. Found mullion heater not entering housing enclosure raised mullion heater,tested door operation unit working as designed."
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for no ice.ran diagnostics s icemaker sensor reading open ordering a new icemaker ; ordrng 1 W11284458 (Icemaker)
REFRIGERATOR KITCHENAID KSSC48QTS03 Arrived on site for water dispenser leaking. Tested dispenser found no leaks from dispenser cleaned spigot out
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on sote for light issues. Found upper fresh food leds dim,right side freezer led dim and led above icemaker off,diagnosed a defective led module replaced led module in freezer section above icemaker all leds working as designed.; used 1 W11462342 (Led module) from stock"
REFRIGERATOR GE PSCS5RGXCFSS "Arrived on site for no water from dispenser. Tested dispenser no water flow removed filter same issue,removed kickplate disconnected union,tested dispenser water flowing from valve to hinge connection diagnosed a frozen water line in the door,unit will need a new freezer door due to insulation void causing waterline to freeze ; ordrng 1 WR78X22328 (Frzr door)"
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for loud noise and no cool in freezer. Ran diagnostics freezer fan not running,found evaporator incased in ice. Defrosted evaporator replaced fan motor that includes defrost thermistor,ran defrost cycle passed.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site to install parts. Installed a new light housing,installed shut off arm"
REFRIGERATOR FRIGIDAIRE FGHC2331PF7 "Arrived on site for water issues. Found end cap on valve busted off diagnosed unit will need a new water valve. Installed a new valve turned water source on,tested water dispenser no leaks.
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for not cooling correctly in fresh food section. Per tech support replaced evaporator fan motor,power cycled unit from main power source."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for noise complaint. Ran diagnostics freezer fan not running,found evaporator incased in ice diagnosed unit not running through a defrost cycle ordering the main control and freezer fan motor. ; ordrng 1 WPW10675033 (Main control)"