Review a little premature as work is not yet done!
Pamela - The Hills, TX
Martha - Austin, TX
Milestone - Jollyville, TX
never gotten a complaint from a homeowner or with scheduling. also, if there is a warranty conflict it is usually resolved in house which is great
"Drees - Austin, TX
Service was great and not just on time, but early!
Amy - Austin, TX
As it should be
LL - Austin, TX
From the person who answered the phone when I first called, to the updates on scheduling to the call's end, the entire service experience was as it should be, but in the recent years, rarely is. I will recommend and use again.
Great service, quick response, and job complete! Thank you, Luis.
Robert - Austin, TX
Service the way it should be!
SN - Spicewood, TX
Great service. On time. Efficient & professional. Just the way it should be!
Service call was good
Robert - Austin, TX
Brian - Leander, TX
Luis was on time, was very informative, and fixed the problem. The refrigerator that he fixed his back to being just like new thank you for your service.
Efficient, timely, and knowledgeable. What more could I expect!
Diane - Austin, TX
Edward - Austin, TX
Came on time, found the filter plugged.
Great / Prompt Service
James - Spicewood, TX
Very knowledgable regarding the ice machine. Sorted out the issue quickly.
Quick, fabulous service.
Bill - Austin, TX
Solved our problem in about one minute.
Ken - Austin, TX
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for water leaking in fresh food. Found no ice build up on evaporator cover,ran diagnostics correct firmware on control. Removed unit found excessively large gap between drain tube and liner. Added sealer around large gap to prevent warm air entering fresh food compartment"
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Arrived on site for no cool. Removed compressor cover found oil on floor and in compressor complaint traces oil leak to copper and steel joint from manufacture weld. Repaired weld joint,installed access valve and a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for ice build up in freezer. Customer provided photos frost forming on packages and fan vent cover. Checked gasket freezer door gasket sealing correctly, found gaps between liner and cabinet. Added adhesive to gaps."
ICE MACHINE KITCHENAID KUIX305ESS0 "Arrived on site for thin cubes,diagnosed during second cycle water not fully filling reservoir,replaced pump that includes water sensor"
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for water leaking, per service pointer installed new evaporator cover and new updated control board,cleared evaporator installed thermistor to correct location with zip tie. Powered unit on checked air flow good unit working as designed. Repair covered under special project code S27311. CNOTE!!!!!; ordrng 1 CNOTE (PROJECT CODE S27311 2X LABOR)"
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site for cooling and noise complaint. Found damper making loud noise,ice formed on back panel customer had to power cycle unit diagnosed faulty control not entering defrost. Replaced faulty damper and main control powered unit on ran diagnostics all test passed. ; used 1 WPW10594330 (CONTROL DAMPER) from stock"
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA "Arrived on site for no ice. Ran icemaker through a cycle icemaker not powering on valve diagnosed faulty icemaker, installed new icemaker ran icemaker through a cycle water filled icemaker unit working as designed.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for door issue. Found fresh food door not sealing correctly and uneven adjusted door hinge and roller checked door seal good door even with freezer.
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site for defective bins,removed defective bins from manufacture installed new bins, adjusted front legs,unable to fully adjust legs due to cabinet. Doors sealing correctly"
FREEZER FRIGIDAIRE FPFU19F8QFA "Arrived on site for no ice. Found frozen fill cup on icemaker, removed ice ran icemaker through a cycle weak water flow to icemaker water dripping from fill cup. Will need to replace water valve. Custom installation will need 2 hrs for repairs; ordrng 1 242252603 (WATER VALVE) and 1 CNOTE (CUSTOMER INSTALL BUILT IN. CAN WE GET 2X LABOR,WILL NEED TO PULL OUT FREEZER AND FRIDGE)"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice. Ran diagnostics no,water entering icemaker removed kickplate unable to blow air through fill tube. Ran reading on heater no reading diagnosed frozen fill tube and damaged fill tube heater. Will need to order new freezer door. ; ordrng 1 LW11026425 (DOOR FZR)"
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for water leaking diagnosed unit not defrosting. Defrosted evaporator replaced thermistor reassembled unit checked air flow unit working as designed ; used 1 WPW10384183 (THERMISTOR) from stock
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for door handle issues. Found set screw behind handle not secured to door. Installed set screw correctly to door tightened handle checked door operation good.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived on site for water leaking found water line tube not fully inserted to coupling installed tube correctly tested water and ice dispenser no leaks found.
FREEZER WHIRLPOOL GZ25FSRXYY7 "Arrived on site for water leaking. Diagnosed frozen drain, installed updated drain tube kit,defrosted drain checked water flow through drain,water draining correctly. Part covered under AUTHO S38253
REFRIGERATOR FRIGIDAIRE 253.7031921 "Arrived on site for ice build up behind icemaker housing. Called technical team,gave issue with unit. Per John at tech support they are shipping out parts to customer and back of shipping box will have AUTHO for repair.collected service call fee"
REFRIGERATOR AMANA ASD2575BRW01 "Arrived on site for door issue. Found set screw holes striped or out of dimension. Set screw not securing in door, removed faulty door installed new freezer door checked door seal good,installed set screws and handle checked or operation good."
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site for water leaking diagnosed clogged drain. Removed compressor cover found obstruction in duct bill. Removed obstruction water draining correctly to drain pan
REFRIGERATOR GE PSS25NGMBWW Arrived on site for no cool in fresh food. Removed evaporator cover good frost forming on evaporator fan not powering on diagnosed failed fan. Removed faulty fan installed new fan motor powered unit on fan powered on unit working as designed.
REFRIGERATOR KITCHENAID KRFF707ESS01 Ice forming on fresh food evaporator. Called tech support for ice forming on evaporator plate. Gave history and details of all parts that have been replaced per tech support not repairable. File 7723995788