Local Reviews
for Lou
Powered by Fluid LOCALExcellent Service
Geraldine - Leander, TX
Great Service
Govind - Leander, TX
Communication regarding setting up appointment was great. Multiple options like email, call and text was available for me to choose from. During schedules appointment, Lou arrived within expected time and completed the work quickly and professionally. I am very pleased with overall experience.
Great job!
Kathryn - Cedar Park, TX
Personable and super great guy. He was very cordial and very friendly with my kids and pets that wouldn’t leave him alone haha.
Lou Service at its finest
Bruce - Leander, TX
Lou came to my home, had protective shoe covers and got right to work on the refrigerator. Explained the issue, had the parts on his truck and in less than 20 minutes had the problem repaired without incident. Was absolutely the best service experience on an appliance I had ever had. will request him ONLY on any future service calls!
Great service
Joann - Cedar Park, TX
Repair of LG Refrigerator
Lawrence - Leander, TX
Fridge Repair
Tray - Leander, TX
Responsible, fast, respectful, polite, fair, quality!
Great job
Mattie - Leander, TX
Great service.
Norman - Cedar Park, TX
I requested Lou to provide the service we needed based on a prior service call. Should we have a future need, I will ask for Lou again.
Exceptional Everything
Vishaldeep - Leander, TX
Great service
Rohit - Austin, TX
Great customer service
Mikey - Georgetown, TX
My technician Lou was friendly and efficient! Great experience.
Lou rocks!
Evan - Cedar Park, TX
Lou was serving my dishwasher. He quickly identified the issue and had it fixed quickly. He was nice and professional. Ask for Lou for your next service if you can.
Superb service
Gerry - Cedar Park, TX
Lou actually came to my house 3 times, so this review should count 3 times. I waited until everything was completed because I was afraid if I did the survey sooner it might close my service order with the extended warranty company. Lou was so nice, so we'll prepared, neat, and thorough. On the last visit, he did a favor for me. The day before one of the maids had accidently left a burner on on the cooktop. Our home nurse noticed the smell and I found the burner. I cannot smell. That evening my daughter came by and thought she still smelled has but we couldn't find a leak. We decided it might be a residue smell in the one part of the house where she smelled it. The next morning Lou came to repair my ice maker. I asked him if he would check to see if he could smell gas. He saved my daughter a trip back toy house and assured me that he could not smell gas. This was above and beyond and greatly appreciated. Lou is a great repairman ( yes my ice maker is doing great) and he is a great human being. He represents your company well.
Great service
Patrick - Georgetown, TX
Lou was wonderful, and very knowledgeable. The scheduling was off but that could be confused with PULTE, me, and you guys. Had taken a day off and the scheduling was messed up and I had taken off work
Lou S.
MICROWAVE WHIRLPOOL WMH53521HZ3 "arrived on site to inspect microwave venthood light not turning off. I verified that the bulb harness wasn’t grounded. Attempted to turn the light off and the display indicated it was off, but the light was still on. I removed and replaced the the main control and retested and the light operated as designed. Job completed."
Lou S.
OVEN KITCHENAID KODE500ESS02 "arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F2E1, F1E0, F6E9, F6E6, & F6E0. I cleared the codes and contacted Techline and spoke to Andy and advised of my findings. Andy advised to only replace the user interface console and provided file #7726622688. I advised the customer of the recommendations from Techline and removed and replaced the UI console and tested the unit. Both units reached preheat temps of 350 degrees. Rechecked error codes and none were showing. Job completed."
Lou S.
DISHWASHER KITCHENAID KDTE234GWH0 "arrived on site to inspect dishwasher rack issues. Upon further inspection, I found the upper rack adjusters broken and the rack being held on with zip ties. I removed and replaced the adjusters and tested the rack operations. Unit is operating as designed. No water leaks observed during service, job completed."
Lou S.
MICROWAVE WHIRLPOOL WMH75021HZ2 "arrived on site to inspect microwave noises. Upon further inspection, I found the unit sitting on the countertop, so I plugged it in and when it turned on I could hear a rattle noise or and electrical noise coming from the ack right side. I found that the back right side was badly damaged/dented as was the right side of the panel/cover. Using a cup of water, I tested the unit and it did not heat and I found that the magnetron was extremely hot. I removed and replaced the magnetron, capacitor, & diode and retested and it operated as designed. When I put the unit back in its place on the wall and retested, the noise came back and after a few seconds, the unit shut down as if it were grounding out. I removed the unit from the wall and contacted Techline for assistance. Spoke to Brian and while advising of my findings, I found a large gap in the cabinet at the opening of the door. I advised Brian of this and also that the unit was purchased at a scratch and
Lou S.
WASHER GE GTWN4250D1WS "arrived on site to inspect washer not spinning. Upon further inspection, the customer advised that the unit is not spinning just like the previous issue. I removed the front panel and checked the ground wire, which was repaired at the previous service call due to it being broken, and it was secured. When I checked the connections at the motor, the connector with the ground wire and three other wires arced. I placed the unit in diagnostics and tested and it operated as designed. I tested the unit in the Spin/Drain mode and it operated as designed. I contacted ge Techline and spoke to Mark and advised of my findings. Mark advised to replace the motor harness/jumper repair kit (WH49X10096).. No water leaks observed during service, job completed. No fees charged due to callback occurring issue."
Lou S.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=28 degrees and RC=58 degrees. I found the evaporator covered with ice/frost and the diffuser non-functional. I tested the bimetal through diagnostics and it is showing to be open. No water leaks at the time of service. I will return with diffuser ad bimetal harness and all prescreened parts."
Lou S.
MICROWAVE LG LMV2031BD/00 "arrived on site to inspect microwave venthood light. Upon further inspection, I found that the venthood light was burnt out. Customer advised that the unit was showing an error code of F3. I tested the unit and could not duplicate the error code. I contacted lg Techline and spoke to Austin and advised of my findings. Austin advised that the F3 error indicates a short in the keypad and to replace the control panel. I am ordering the control panel. Customer advised they will purchase a light from a hardware store. ; ordrng 1 ACM74119046 (CONTROL ASSEMBLY KEYPAD)"
Lou S.
COOKTOP KITCHENAID KGCU463VSS01 "arrived on site to inspect cooktop Ignitors arcing when not in use. Upon further inspection, I tested all four burners and all four operated as designed. When I turned the front left burner on low/simmer, the back two Ignitors would arc. I tested the spark module and it was good as was the valve Ignitor switches. I found that the back burner Ignitor was sensing that the flame was not on even when the valve was in the off positionI removed and replaced the back left burner Ignitor with one from my van stock (W10833887) and tested the burners. All burners are functioning as designed. No gas leaks detected during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "arrived on site to inspect refrigerator lights not working and the open door sensor won’t turn off. Upon further inspection, I found the unit with no lights on. I placed the unit in diagnostics and tested the lights in both the RC & FC and the lights operated. I found the left RC door hinge cover was badly damaged and the reed switch was not able to read the door being open or closed. I removed and replaced the reed switch and cover and tested unit operations and the lights come on and the door open signal turned off. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR LG LMXS30796S00 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the right RC window door latch and tested. Door latches as designed. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer showed me some ice cubes that were half formed. I tested temps in the FC=09 degrees. Using my jumper wire, I tested the ice maker at points T-H and it operated as designed, but very little water was dispensed into the tray. I removed and replaced the valve and retested and the ice maker is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Lou S.
WASHER WHIRLPOOL WTW8500DC2 "arrived on site to inspect washer not spinning. Upon further inspection, I spun the basket by hand and it moved freely. I placed the unit in diagnostics showing error codes F9E1, F9E2, F0E5 & F0E2. Cleared he codes and continued with testing. When I pressed start, the unit shut down. I tested in manual test mode and tested the drain pump and it barley pumped out any water. I tested the unit on a high spin and while spinning I turned the drain pump on and large amounts of soapy water would come out of the drain hose at the drain pipe in large spurts. Using my wet vac, I removed the drain hose that goes from the tub to the drain pump and drained approximately one gallon of water that had a lot of suds in it. Due to the unit not draining, I am ordering the drain pump, drain hose from the drain pump to the exterior drain hose and the exterior drain hose. No water leaks observed during service.; ordrng 1 W10622692 (hose) and 1 W10876600 (drain pump) and 1 W11244
Lou S.
DRYER MAYTAG MED3100DW0 "arrived on site to install previously diagnosed and ordered part. Due to the air duct vent area being rough and tearing clothing, I removed ad replaced the air duct and tested. Unit is operating as designed. No lint observed during service, job completed."
Lou S.
COOKTOP WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect oven no heating. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. After approximately 12 minutes, the unit had not reached 150 degrees. I opened the door and the unit was warm, but by this time it should’ve been at preheat temp. I am ordering the main control, UI panel and sensor and office to schedule return service due to technical issues with ordering site. ; ordrng 1 W10859573 (sensor) and 1 W11261167 (CNTRL-ELEC) and 1 W11296171 (CONSOLE)"
Lou S.
WASHER MAYTAG MVWB835DW0 "arrived on site to inspect washer speaker not working. Upon further inspection, I placed the unit in diagnostics showing no error codes and in the process of doing such, the signal never chimed. I continued with testing and when the unit got to agitation, the unit began to make a loud grinding noise. When it began to spin, the noise was louder. I tilted the unit back and found a large amount of gearcase oil on the sound absorber and rotor (photos). I advised the customer of my findings No water leaks observed during service. Will notify office of LSO.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 1 W11123146 (speaker)"
Lou S.
MICROWAVE UNKNOWN UMV1160CB6 "arrived on site to inspect microwave venthood light not turning off. Upon further inspection, verified the connections at the bulb were good. I checked the main control and found the ribbon not fully seated. Retested it and retested and the light still does not turn off. I removed and replaced the aim control and retested and the unit operated as designed. I advised the customer of my findings and repairs. Job completed."
Lou S.
DRYER MAYTAG MEDB850YW2 "arrived on site to inspect dryer odors. Upon further inspection, the customer advised that has a burning/hot smell and is very loud. Turned the unit on and I could hear the blower wheel whirling noise fairly loudly. I checked behind the unit and found the vent hose not connected to the dryer. I connected the hose to the unit and rested and the noise stopped and no more smell. I advised the customer of my findings. No lint observed during service, job completed."
Lou S.
REFRIGERATOR LG LFC25776ST/06 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the burnt out light bulb in the fc section. Light came on and unit is operating as designed. No water leaks observed during service, job completed.
Lou S.
RANGE WHIRLPOOL WEE510S0FS2 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was advised the unit was moved to another apartment due to closing on the original. I notified the office to change the ticket. I found the unit door glass hanging on the floor and several other parts broken. I removed the inner glass, insulation and hinges and attached them to the new outer door liner and outer door glass and replaced the vent trim and both side trim pieces and placed the door back on the unit. Tested door operations and it operated as designed. Job completed. No one available to sign for the receipt."
Lou S.
DISHWASHER KITCHENAID KDFE104DBL5 "arrived on site to inspect dishwasher not heating. Upon further inspection, the customer advised that the unit is heating intermittently. I visually checked the element and found in the back right corner near the element connector, the element appears to be going back as it’s discolored. I placed the unit in diagnostics showing no error codes. Tested amp draw to the element and it was showing 7-9amps. Tested ohms to the element and it showed to be good. I tested voltage and it was getting 124V. Due to the intermittent drying and the discoloring I removed and replaced the element and rested. Unit is operating as designed and heating as designed. No water leaks observed during service, job completed."