Local Reviews
for Lou
Powered by Fluid LOCALFair price he was able get frig working until part came in.
Brian - Georgetown, TX
Lou was great
Chad - Leander, TX
Warranty dishwasher repair
Ritzy - Leander, TX
Recommended
Scott - Leander, TX
Professional diagnosis and repair. Tech was very competent and courteous. Was a bit disappointed that the replacement part (bottom oven heating element) took one full week to get delivered.
Great service
Frederic - Georgetown, TX
Offered many great suggestions to get maximum performance from our Whirlpool appliances. Very knowledgeable. Fast and efficient service call.
Very nice, kept us informed as he worked to help us see and understand the problems and his suggested solutions. Very professional.
Frederika - Georgetown, TX
Great Service and Awesome Technician
Charles - Cedar Park, TX
Awesome service through Appliance Express. Follow ups, phone calls letting you know the technician is in route. Lou quickly diagnosed the issue, order the replacement part and returned days later to fix. Great to have the same tech do both! Lou was fantastic to deal with and I highly recommend him
Microwave
Cory - Cedar Park, TX
Dishwasher repair
Andrew - Cedar Park, TX
Great communication with the repairman. When he came, he was very courteous and efficient. Definitely recommend Appliance Express
Lou was incredibly professional and helpful
Dennis - Marble Falls, TX
Lou was really knowledgeable and helpful in correcting the issue with our freezer. It was a pleasure meeting him and am very pleased with his diagnosis and treatment.
Prompt and professional service
Raul - Cedar Park, TX
Called in for service and they came out even during holiday. They came out early and performed the repair quickly. Tech was great!
LG Washer Warranty Work
Erinn - Cedar Park, TX
Excellent Customer Service
Robyn - Leander, TX
I felt so well taken care of and it’s so appreciated.
Excellent Service
John - Jonestown, TX
Great and Experienced Service! We loved Lou
Krystal - Leander, TX
10 of 10
Lou S.
DRYER LG DLEX3875V "arrived on site to install previously diagnosed and ordered part. Upon arrival, I began to disassemble the unit to replace the main PCB Control when I found that the part number provided was not correct and the part didn’t match the old part. I contacted lg Techline and they put me through to lg parts department and was told that the part number EBR62707607 I advised my customer of the issue and they advis3d they would wait for the part to come in. I advised the customer the office would contact them when it arrives and schedule service. I am ordering the PCB main and office to schedule return service.; ordrng 1 EBR62707607 (PCB MAIN)"
Lou S.
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven turning itself on. Upon further inspection, the customer advised that when they were using the unit the display began to jump back to the temp selection and scrolling on its own and when they pressed the off selection, the display would go back to the temp selection again. I cycled the power at the breaker and placed it in diagnostics showing no error codes. I tested all components and all operated as designed. The unit is not connected to WiFi. I recommended that the customer contact the Whirlpool Connect Team 866-333-4591 and allow them to assist in connecting to WiFi and walk them through the update on the software. No repairs needed at this time. Job completed."
Lou S.
RANGE JENN-AIR JGRP436HL00 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Bake Ignitor harness and burner and tested. Unit continues to not stay lit. I went to replace the Bake Ignitor and found that the Ignitor was the wrong part. I am ordering the Bake Ignitor W11355922 No gas leaks detected during service.; ordrng 2 W11355922 (IGNITOR)s
Lou S.
OVEN WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range oven not working. In further inspection, I found the Ignitor was burnt out and the control wasn’t sending voltage to the Ignitor. I removed and replaced the control and Ignitor and tested the unit and it operated as designed. No gas leaks detected during service, job completed."
Lou S.
RANGE WHIRLPOOL WFG320M0BS3 "arrived on site to inspect range valve/knobs. Upon further inspection, I found the back left burner valve was bent. I removed and replaced the valve manifold and checked all gas connections for leaks. No leaks found and tested the burners and all burners operated as designed. No gas leaks detected during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "arrived on site to install previously diagnosed and ordered part. Due to the FC defrost bimetal being open, I removed and replaced the Evap motor harness and tested the unit. Unit began to cool as expected.No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees & RC=39 degrees. I placed the unit in diagnostics and ran test 56 which indicated an error code E2-ice lost position. When I went to remove & replace the ice maker, I found that I had the wrong part. I advised the customer I would have to order the part. I am ordering the ice maker and the shelf for the left RC door that got damaged during service. No water leaks observed during service.; ordrng 1 W11294907 (ICE MAKER) and 1 W11366475 (TRIVET )"
Lou S.
WASHER WHIRLPOOL WFW8620HC2 "arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit is leaking water from the dispenser area. Customer advised that they use detergent pods and place them in the dispenser. I placed the unit in diagnostics showing no error codes. Unit operated as designed. When I opened the dispenser, I found some plastic from a detergent pod blocking the water way. I advised the customer to use liquid detergent in the dispenser or if they continued to use the detergent pods, they need to place them inside the unit. I made recommendations for detergent use as well as use and care for the unit. No water leaks observed during service, job completed."
Lou S.
OVEN WHIRLPOOL WOD51EC0AS05 "arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the unit is reading above 400 degrees on a setting of 350. Using my multimeter, I place my thermal lead in the middle of the center rack and tested temps on Bake mode at 350 degrees Standard preheat. The average temp was 354/355 degrees. I advised the customer that the unit will heat up to temps around 400+ (422) in preheat then cycle up and down until the average temp is 10above/10below preheat temps. I advised the customer that the temp readings I achieved were normal. I contacted Techline and spoke to Robert ad advised of my findings and requested specifications for heating temps. Robert agreed to the readings and advised that there are no written specifications and that the unit is functioning as designed. Robert advised to have the customer contact customer service and see if they can provide and specifics. Provided File #7726913001. I advised the customer of
Lou S.
DISHWASHER KITCHENAID KDFE104DSS3 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from underneath and they have been putting a cookie sheet under the unit to catch the water. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Approximately 30 seconds after the water dispensed into the tub and the motor came on, water began to leak from the diverter area. I turned the unit off and turned the drain pump on to get the water out of the unit.. I removed and replaced the sump/motor assembly and retested and the unit operated as designed with no leaks. No water leaks observed at the end of service, job completed. I took several photos of the damage to the floors and left the defective part with the customer for insurance purposes."
Lou S.
DISHWASHER KITCHENAID KDTE334DSS0 "arrived on site to inspect dishwasher not drying. Upon further inspection, the customer advised that the unit lights are not working. I placed the unit in diagnostics showing no error codes and tested. Unit element showed 7-9 amps. I found that the indicator light on the outer panel was not working. Due to the lights on the console not operating and the heating is intermittent, I am ordering the console and a CNOTE-AUTHORIZATION and will return with the main control. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10537414 (panel-cntl)"
Lou S.
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher with no operations. Upon further inspection, I find the unit non responsive. I verified voltage at the outlet. I removed the junction box cover and found the black wires shorted out. I spliced and reconnected the wiring and checked the main control and it was good. I retested and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Lou S.
RANGE KITCHENAID KCGC506JSS00 "arrived on site to inspect cooktop burners. Upon further inspection, I found that none of the burners have been converted to LP orifices correctly. The back right burner doesn’t light as it’s not getting any gas to the Ignitor. As I began to remove the orifices to replace with LP orifices, I found that the front left and right high orifice holders were stripped. I notified the office MS and advised of my findings and took photos of the damages. No gas leaks detected during service, job completed."
Lou S.
OVEN WHIRLPOOL WOD77EC0HS01 "arrived on site to inspect wall oven display not working. Upon further inspection, the customer advised that the clock on the display keeps changing on its own. They advised that they were instructed by whirlpool customer service to update the time on the app on their phone through WiFi. I placed the unit in diagnostics and tested all the components. Unit had no error codes displayed and all components tested good. I provided the customer with the phone number to the Connect Team and advised to reconnect the unit to WiFi and contact the connect team (866-333-4591) and they would walk them through the software update that was performed last month. No repairs needed by this tech at this time. Job completed."
Lou S.
VENTHOOD KITCHENAID KXU8036YSS1 "arrived on site to inspect cold air coming in through the venthood. Upon further inspection, I removed the fan motor assembly and found that the damper had been removed from the unit. I removed the vent tube and installed the damper and reassembled the vent tube and tested the unit. No unwanted airflow coming in through the venthood. I advised the customer of my findings and also advised that there is airflow coming in from a gal in between the cabinet and walls behind the venthood. Job completed."
Lou S.
DISHWASHER WHIRLPOOL WDF330PAHB2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I found a large amount of water in the unit tub. I pressed the cancel button to turn on the drain pump and it came on, but the water was being pumped out. I removed the drain hose from the disposal and found that the disposal plug hadn’t been knocked out. I removed the plug and tested the unit and it operated as designed. I called the customer and advised of my findings. No water leaks observed during service, job completed. Customer not available to sign receipt."
Lou S.
DISHWASHER KITCHENAID KDFE104DBL5 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and using my multimeter, I tested amp draw to the element and during the wash cycle of testing it showed 7-9amps and during the heating cycle of testing it showed the same 7-9amps. Due to,the intermittent issues of not heating, I removed and replaced the main control and retested. Unit operated as designed and the element continued to show 7-9amps as designed. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL GSS30C7EYY00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I tested the IM from points T-H and it failed. I checked the wiring harness at the bottom left door hinge and found the wires broken. When I went to quote for the door replacement.
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator ice dispenser leaking water. Upon further inspection, I found that the ice door is not sealing correctly allowing warm air to flow inside the ice bin. Placed the unit in diagnostics and ran test 56 showing error code E5-IM timed out. Also found that the right RC door gasket is torn. I removed and replaced the ice maker and ice door and tested. Unit is operating as designed.No water leaks observed during service. LSO PER CUSTOMER REQUEST.; ordrng 1 W10846057 (gasket-fip)"
Lou S.
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "arrived on site to install previously diagnosed and ordered part. Due to the ice door failing, I removed and replaced the ice door and tested. Unit is operating as designed. No water leaks observed during service, job completed."