Local Reviews
for Lou
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Natalie - Cedar Park, TX
He was so nice
Awesome 5 star
Deirdre - Leander, TX
He was very nice and patient and knew what he was doing. If I have an issue again I would want him to be the one coming out.
Whirlpool Oven Calibration
Brenda - Georgetown, TX
We have a new house with a new range. It was not heating properly. The service to address the problem was excellent and resolved the issue immediately. Thank you!
Lou ( whirlpool tech )
Noe - Leander, TX
Great Service !!!!
Great service
Tiffany - Austin, TX
Lou was friendly and professional. He arrived on time, completed the job in a timely manner, and put everything back in its place. My repair was covered under warranty, so I can’t speak to price.
Excellent customer service
GT - Austin, TX
Lou was very good to work with. Extremely patient and was able to resolve our issues,
Excellent customer service
GT - Austin, TX
Lou was very good to work with. Extremely patient and was able to resolve our issues,
Professional, friendly service
William - Georgetown, TX
This was a warranty service and was perfectly executed. The repairman was on time, clean, friendly, and fixed the problem in the single visit.
Warranty Repair
Debbie - Georgetown, TX
Great experience! Great service!
Really great service
Bhaveshkumar - Cedar Park, TX
It was really great
dishwasher repair
Terry - Leander, TX
fast, friendly and fixed correctly
It's Fixed
Sylvia - Cedar Park, TX
Lou came out and after trying different things - figured out the problem
Great employee
AG - Austin, TX
awesome service rep
Caleb - Leander, TX
lou was very professional and helpfull he explained everything completely and answered all of my questions. I will be requesting him for all of my repairs in the future!
Quick and Easy!
Jennifer - Austin, TX
Lou was great! Fixed the problem very quickly.
Lou S.
DISHWASHER KITCHENAID KDTE704DBL0 "arrived on site to install previously diagnosed and ordered parts. At the previous service call, I found that the water valve was bad. Today, I removed and replaced the water valve and tested the unit. It operated as designed with no error codes. I advised the customer of the repair. I did not need the UI panel previously diagnosed nor the control that I returned with today. No water leaks observed during service, job completed.
Lou S.
DISHWASHER KITCHENAID KDTE104ESS4 "arrived on site to install previously diagnosed and ordered part. I pulled the unit from its place and removed the water valve and drain pump and drain hose from the unit. I placed a blanket down on the floor to work on to avoid any damage to the floor. I remove all removeable parts from the original tub and placed them on the new tub. I placed the unit back in its place and reinstalled the water valve and drain pump and hose and tested the unit. The unit operated as designed with no water leaks observed during service. Also, the top rack no longer rolls forward when the door is open. I found that the retainers are missing from the toe plate; therefore, I am ordering two retainers and scheduled return service for 12/11/18.; ordrng 2 WPW10503548 (retainer)s"
Lou S.
WASHER MAYTAG MVWB950YW1 "arrived on site to inspect washer leaking water. Upon further inspection, I found lots of water on the floor near the back and sides on the unit and some in the front of the unit on the floor. I pulled the unit forward and found the hot water hose leaking at the valve connection ad running down the back of the unit (picture taken). I placed the unit in diagnostics and tested and there were no error codes. The unit operated as designed and I found no other leaks. I advised the customer of my finding and advised ther t(e water hose was leaking pretty badly. I removed the hoses to inspect the valve and found some debris inside the inlet area. I advised the customer that I am ordering the valve and the hoses will be also. The customer advised that he will purchase the hoses on his own. I advised the customer that our office would have to get authorization for the parts and once they get authorization, the office would contact him to schedule return service. I put
Lou S.
REFRIGERATOR WHIRLPOOL WRF560SMYB02 "arrived on site to inspect refrigerator temps. Upon further inspection, I found that the unit was in the living room and not the kitchen. I opened the rc doors to find it warm inside. Using my multimeter, I placed my thermal lead inside and read temps. The temp reading inside the fc section was minus 19 (-19) degrees. I found a large amount of ice buildup on the evap cover. I ran the unit through diagnostics and it tested good. I could not test the ice maker due to no water connections to the unit. I found gapping between the fc section cabinet and the chassis. Using manufacturers approved silicone, I sealed the gapping. I removed the back cover and inspected the drain tube and found it good with no gaps. The customer advised that the unit would eventually be moved to the kitchen. I advised the customer that he needed to defrost the unit to get rid of the ice buildup which looks to be due to the doo being left open. The unit is not level and square
Lou S.
WASHER WHIRLPOOL WTW4816FW2 "arrived on site to inspect washer drum dropping. Upon further inspection, I opened the lid to inspect the drum and found it sitting normal. I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated and designed. I questioned the customer as to what their complaint was and they advised that the unit was making a loud squeaking noise and was intermittent and the tub dropped down during a wash. I placed the unit in manual test mode and tested the high speed spin and could not duplicate the noise. I placed it in high agitate and again got nothing. I tilted the unit back to inspect the motor and found the motor bolt was loose. While tightening the bolt, I found water leaking from the drain hose. I found that the drain hose at the back of the unit had come loose and was leaking water. I reattached the hose and adjusted the clamp ad it was secured. I tested the unit one more time and it operated as designed and there were
Lou S.
WASHER WHIRLPOOL WTW4800XQ2 "arrived on site to inspect washer not operating. Upon further inspection, I found the unit full of clothing and the lid lock light flashing. The clothing was removed and I placed the unit in diagnostics and tested with error codes F8E1. I cleared the code and continued with testing. At the end of testing, there were no error codes; however, there was still water in the bottom of the tub but the drain pump engaged. I placed the unit in manual test mode and turned the drain pump on and it slowly drained the water. Once the water was drained, I tilted the unit back and removed the drain pump to inspect it. I found that a sock and bra wire were stuck in the drain hole and causing the drain pump to pump the water out slowly. I removed the blockage and reinstalled the drain pump and tested the unit and when the unit was supposed to agitate, the unit shut down. I removed the control panel to expose the control ad using my multimeter, I tested the J16 connection at
Lou S.
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested all of the burners and all ignited, but the right front burner. I pressed on the knob for the right rear burner and the Ignitor arched and the when I turned the gas on to the right front burner, it ignited. I raised the unit from its space and removed the top to find that the wiring harness to the right front valve was broken and would not engage when pushed down on the knob/valve. I removed and replaced the harness and tested and the unit operated as designed. I advised the customer of my findings. No gas leaks detected during service, job completed."
Lou S.
DISHWASHER KITCHENAID KUDS30FXSS5 "arrived on site to inspect dishwasher rack issues. Upon further inspection, I found that the upper rack wheels were broken and the adjusters needed to be replaced. I removed and replaced the adjuster kit and tested the unit ad it operated as designed with no error codes ad the rack stayed on the rails. No water leaks observed during service, job completed."
Lou S.
WASHER MAYTAG MVWC465HW2 "arrived on site to inspect washer too loud during spin cycle. Upon further inspection, the customer played a video that she made of the unit while it was in spin cycle and from the video, everything looked and sounded normal. I placed the unit in diagnostics and tested with no error codes at the beginning. At the end of testing, there were no error codes. I placed the unit in manual test mode and tested the high spin and it operated as designed. I took the unit out of diagnostics and tilted the unit back to look underneath at the components and everything looked good. I advised the customer that the unit is good. She advised that she was concerned about the noise because it’s new and she had her last washer for fifteen years and wasn’t sure about the unit. No water leaks observed during, job completed."
Lou S.
WASHER WHIRLPOOL WFW92HEFC0 "arrived on site to inspect washer dispenser not working. Upon further inspection, I placed the unit in diagnostics and checked for error codes and there were none. I continued with testing and the unit operated as designed. During testing, I found a large amount of detergent suds in the unit. I advised the customer of my findings and made recommendations on use and care. At the end of testing, there were no error codes. I ran the unit through diagnostics again to clear some more of the suds. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR MAYTAG MZD2766GEW "arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the rc section was not cooling due to the fc evaporator freezing up. I found that the fc door gasket is badly gapped and cannot be fixed. The gaskets on the rc and fc doors are very hard and both need replacing; however, neither gasket is available anymore. I advised the customer of my findings and notified the office EB and explained the situation. The office will contact AHS regarding this unit. Pictures taken. No water leaks observed during service.; O-emld tckt"
Lou S.
DISHWASHER MAYTAG MDB4949SDZ0 "arrived on site to inspect a dishwasher with no heat. Upon further inspection, I placed the unit in diagnostics and tested with no error codes in the beginning. I continued with testing and the unit operated as designed with no error codes in the end and the heating element was operating also as I poured water on it and it sizzled. While I had the unit door opened, I went to pull the top rack out and found that the left side wheel/mount assembly was loose and needed to be tightened. I pulled the unit from its place and tightened the screws on the mount and tested the upper rack and it is good now. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Lou S.
RANGE WHIRLPOOL WFG320M0BS0 "arrived on site to inspect range having a delayed ignition. Upon further inspection, the customer advised that the unit was turned on and the oven didn’t light for a long time, then when it did light, there was a loud boom. I placed the unit in diagnostics and checked for error codes and there were none. I took it out of diagnostics and turned the unit on Bake at 350 degrees and removed the bottom cover to expose the Ignitor and burner. The Ignitor came on and flowed for almost 3 minutes but the burner never ignited. I turned the unit off and unplugged it and removed the back bottom cover to expose the Ignitor wires and the safety valve. Using my multimeter, I verified ohms to the safety valve and Ignitor. Both were good; however, the Ignitor appears to be weak due to the burner not igniting and one could smell gas. I removed and replaced the Ignitor and tested the unit and within seconds, the burner ignited. I advised the customer of my finding and repair.
Lou S.
WASHER WHIRLPOOL WTW8500DC2 "arrived on site to inspect washer leaving detergent residue on clothes. Upon further inspection, the customer explained that she is getting white residue on the clothing after washing and she provided me with a shirt as an example. The customer advised that she is using a full cup of detergent for each wash and she has changed detergents to experiment and she got the same results. The customer advised that they do have a water softener in their home. I advised the customer that they are using too much detergent as the unit doesn’t use as much water as an older unit would. I placed the unit in diagnostics and tested with no error codes in the beginning. At the end of testing, the unit operated as designed with no error codes at the end. Per service pointer #W11042572, I am ordering kit #W11111464 and scheduled return service for 12/13/18. The kit is a control. Also, I recommended some use and care tips for the customer to try before I returned to see if it w
Lou S.
WASHER MAYTAG MVWB835DW3 "arrived on site to inspect washer making loud noise during spin cycle. Upon further inspection, I placed the unit in diagnostics and tested with no error codes at the beginning. The unit operated as designed with no error codes and no noises. I tested the unit manual mode number 12 high spin and the noise started when the unit reached the hints rpm’s. tilted the unit back to inspect the motor/gearcase and found lots of oil debris on the panels and the drain pump. I advised the customer of my findings and removed ad replaced the gearcase, clutch ad rotor. I replaced the rotor and clutch due to the amount of gearcase oil on them and I could not get it off. I tested the unit again on manual mode #12 and the unit did not make any noises. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to inspect refrigerator making clicking noise. Upon further inspection, the customer provided a video of the noise the unit is making and it sounded as if someone was knocking inside the unit. Hole I was on site, the unit began to knock and it sounded like it was down low and in the back of the unit. I pulled the unit from its place and removed the back cover. While behind the unit I could hear the knocking noise again. I removed the fc door and drawers to expose the evaporator. I did not hear the noise anymore. I contacted Techline and spoke to Rick who advised to checked the high line and make sure it has a sealer on it to keep it from vibrating against the Evap cover, which it does. Rick advised to check the dye dryer and position it horizontally to help the refrigerant flow more freely. He provided file #7723613363. I found that the Evap bracket screw was loose causing the evaporator and bracket to move and was making the same n
Lou S.
DISHWASHER WHIRLPOOL WDT780SAEM1 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested and error code F7E1 and F4E3 appeared. I cleared the codes and continued with testing. The unit dispensed water into the tub and the motor came on, but then shortly after starting it stopped and would not come back on. The drain pump engaged and pumped the water out of the unit and the element sizzled as I poured water on it.
Lou S.
DISHWASHER KITCHENAID KDFE104DBL2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I opened the unit door to find water in the bottom of the tub. I closed the door and pressed cancel to engage the drain pump. It sounded as if the pump came on, but the water was not draining. Using my wet vac, I vacuumed the water out of the unit and then removed the drain pump to find that an unknown object had gotten wedged and broken one of the propellers off and damaged another one. I replaced the drain pump and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Lou S.
MICROWAVE WHIRLPOOL WMH76719CS1 "arrived on site to inspect microwave error code. Upon further inspection, the customer showed me a video of the unit showing the error code “open door”. When the customer would turn the unit on, it would not operate and the light on the inside would not come on. I removed and replaced all three switches ad both interlocks and tested the unit and it operated as designed. Job completed."
Lou S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics and tested with no error codes. The unit operated as designed with no error codes at the end of testing. The drain pump operated as designed and the element heated as designed as I tested it by shaking the upper rack and water fell on it causing it to sizzle. When I shook the rack I found that the front left tub wheel and mount assembly was loose so I tightened it. I made recommendations to the customer for use and care of the unit and types of detergents and rinse aids to use. No water leaks observed during service, job completed"