Local Reviews
for Lou
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George - Cedar Park, TX
Great job
great guy
Clay - Austin, TX
Excellent Service
Steve - Cedar Park, TX
Lou was professional, knowledgeable and friendly.
Great service!
Matt - Austin, TX
Lou S. was great. He quickly determined the issue and knew exactly how to fix it. I could not have asked for a better experience
Maria
Maria - Leander, TX
The tech was really nice and super professional.
Excellent Service
Janet - Leander, TX
Excellent service
Awesome service!
Stacey - Cedar Park, TX
Super friendly, fast service and cleaned up afterwards!
Great service
Donna - Georgetown, TX
My tech was excellent
Escobedo
Araceli - Leander, TX
Great service. Wish I could have received an estimate before service call.
Nathaniel - Cedar Park, TX
Great service
Maria - Leander, TX
Service Call
Gary - Cedar Park, TX
Great job!
Josh - Cedar Park, TX
Lou was an awesome technician and did a great job!
Great service
Julie - Cedar Park, TX
Lou is great!
Kim - Cedar Park, TX
He was on time, friendly, and very knowledgeable about the Whirlpool oven we were having trouble with. My oven behaved correctly while he was here (of course!!), but I told him that sometimes it works and sometimes it doesn't and that I need it to work every time (in other words, please fix it!). He understood my concern and changed out the control board which he believed to be causing the problem. He gave me his card and said to call back if it happens again and he will know what the problem is. I appreciate that he didn't just write me off because he couldn't reproduce the issue.
Lou S.
DISHWASHER KITCHENAID KDTE204GPS0 "arrived on site to inspect dishwasher stopping during wash. I placed the unit in diagnostics showing no error codes. Unit went through test mode and operated as designed. I found that the unit was plugged into a GFCI outlet and was not plugged in all the way. I contacted Techline and spoke to Ed and explained my findings. Ed advised that the unit cannot be plugged into a GFCI outlet or be on a GFCI breaker. He provided During test mode, I verified amps to the element and in the process found that the right leg was badly bent causing the door to rub as its opened/closed. I advised the customer that I would be ordering a unit tub and the office would contact to schedule return service. I am ordering the tub ad will return with prescreened parts...sump/motor, sensor, main control and console and a CNOTE-2 HOUR JOB. No water leaks observed during service; ordrng 1 CNOTE (2 HOUR JOB) and 1 WPW10681507 (tub-dishwr)"
Lou S.
RANGE WHIRLPOOL WFG505M0BS3
Lou S.
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher not washing. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water into the tub, but the motor never came on. I advanced through testing and the dispenser opened, drain pump operated and the element showed 7-9 amps. I removed and replaced the sump/motor assembly and retested. Unit operated as designed. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "arrived on site to inspect refrigerator condensation buildup. Upon further inspection, I found the FC door gasket badly gapped at the top right corner. I checked temps and it was 29 degrees in the FC section. I found frost/ice buildup on the right rail, right side of the drawers and ice built up on the evaporator and rubbing on the fan blades. I removed the door and drawers and Evap cover and using my steamer, I removed the ice from the evaporator. Once the ice was removed and drawers and door put back in place, using my heat gun I reshaped the gasket. I adjusted the brackets as well. FC door closes and makes a good seal now. Advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Lou S.
DISHWASHER GE GDT655SSJ2SS "arrived on site to inspect dishwasher not cleaning/heating. Upon further inspection, placed unit in diagnostics showing no error codes. Unit operated as designed but element did not come on. I tested ohms to the element and it showed 6ohms. I removed and replaced the element and pressed the reset button and tested again and the element came on as designed. Advised customer if he had more issues with the unit not cleaning or heating to contact our office. No water leaks observed during service, job completed."
Lou S.
WASHER WHIRLPOOL WTW5000DW1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the main control, lid lock and actuator due to the unit not sensing correctly and service pointer W10682535 for the lid lock. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Lou S.
WASHER WHIRLPOOL WFW6620HC0
Lou S.
MICROWAVE KITCHENAID KOCE500ESS05 "arrived on site to inspect wall oven error code. Upon further inspection, I found the unit display with error code F1E0-UI panel failure. When I cleared that code, F2E1-shorted/stuck keypad error appeared I followed the tech sheet and it recommended to replace the UI panel. After clearing the codes, I tested on Bake at 350 degrees. Before the unit could reach 100 degrees preheat, the unit shut off and showed F1E0 again. I removed and replaced the UI panel and instructions showed to replace the sensor only if it’s 2 inches or shorter. I measured the sensor and it is just over 3 inches. Tested the unit and it operated as designed. Job completed."
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer showed me a picture of where the water was coming from as the floor was dry at this time. It appears the water is coming from the left side of the unit. While looking underneath the unit from the front, I could see that the drain pan was dry ad the drain tube was barely dripping. I took the back cover off and removed the drain tube. I found a small amount of oxidation of the port going to the FC evaporator. I took the tube to the customers sink and ran some water through it and found that the tube is clogged. I blew water through the tube and a lot of debris came out of the tube. I continued to run hot water through the tube and blew the remaining debris out as the water flowed freely. There was rust evidence of some sort of leak on the bottom of the chassis just below the drain tube. It appears that the tube ding clogged was allowing the water from the e
Lou S.
WASHER WHIRLPOOL WTW5000DW1 "arrived on site to inspect washer lid not unlocking in drain/sin mode. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit operated as designed. I ran the unit in drain/spin to try and recreate the complaint. I tried three and on the third attempt, the basket stopped and the unit would not unlock. When I went to replace the control, I am ordering the main control and another actuator and will return with the lid lock. No water leaks observed during service.; and 1 W10913953 (actuator) and 1 W11116590 (cntrl-elec)"
Lou S.
MICROWAVE GE JVM3160EF1ES arrived on site to install previously diagnosed and ordered parts. I removed and replaced the control panel and installed three screws. Tested the unit and it operated as designed. Job completed.
Lou S.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to inspect refrigerator lights not working. Upon further inspection, I found that the FC light was not working and the side lights in the RC section were either dim or flickering. I removed and replaced the FC lights and tested and all of the working as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Lou S.
ICE MACHINE KITCHENAID KUIX505ESS2 "arrived on site to inspect ice machine turning off on its own. Upon further inspection, I found the unit off ad wold not turn on by pressing the power button. I shut the door and the unit powered on ad the drain pump came on. Tested the drain pump by pouring water into the tub and it pumped the water out. The unit continued to cycle and made ice. The customer advised that the unit would operate and then it just shut off on it own. Customer advised that it has been working the last 5 days and this morning he opened it to get ice and the nit turned off. He could not get it to turn back on. I removed and replaced the external drain pump and tested and it operated as designed. No water leaks observed during service, job completed."
Lou S.
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher broken parts. Upon further inspection, I found the unit not mounted to the cabinets and basically sitting in its space and not level. When I opened the door, the top rack came rolling out. I pulled the unit out a little ways from its space and found that the right side door balance was broken and not allowing the door to open correctly. Also found that the mounting brackets were cut too short and weren’t even mounted. Using mounting brackets from my van stock (WP8269145) and a door balance (WPW10084086) I adjusted the door and mounted and leveled the unit. Tested operations and unit operated as designed. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "arrived on site to install previously diagnosed and ordered part. Due to the diffuser motor failing, I removed and replaced the diffuser and tested. Unit operated as designed. I tested the ice maker and it harvested as designed. I tested the IM fill tube and it dispensed water as designed and the valve made normal humming noises. I advised the customer of my findings and advised no repairs were needed as the valve noise was normal. No water leaks observed during service, job completed."
Lou S.
OVEN HOTPOINT RGB735WEL5WW "arrived on site to install previously diagnosed and ordered part. Due to failure, I removed and replaced the Bake Ignitor and tested ad the unit operated as designed. No gas leaks detected during service, job completed.
Lou S.
OVEN KITCHENAID KEBC107KSS0 "arrived on site to inspect oven error codes. Upon further inspection, the customer advised that when they used the unit last, it only got to approximately 375 degrees then shut off and showed an error code. I pulled the error code up and it showed F2E1-keypad key tail not connected. I pressed cancel and waited for approximately one minute and the error code popped up again. I removed the UI panel and found several burn spots on the UI board.
Lou S.
DISHWASHER KITCHENAID KUDS30IXWH1 "arrived on site to inspect dishwasher not working. Upon further inspection, I found that the panel had the 4 hour delay light on ad the cancel light was on but faint. I placed the unit in diagnostics showing error code F4E3. I cleared the code and continued with testing. The unit dispensed water but the motor never came on. When I went to advance , the UI would blink and the unit advanced all the way to drain mode and then shut off. I tested voltage to the motor at the control and it was getting 124V. I tested the element and it got the same voltage. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 "arrived on site to inspect refrigerator frosting up. Upon further inspection, opened the freezer door and found a large amount of frost built up inside. I found where the door gasket at the bottom was sagging badly and not sealing correctly. I attempted to correct the gasket and adjust the door hinges and it did not work. I removed and replaced the FC door gasket and formed it using my heat gun; however, in the process of putting the gasket on, it tore. I was able to get the door to close and seal until I could return with a new door and hinges. I am ordering the FC door and the bottom ad middle hinges with washers and he office is to schedule when the door arrives.No water connections to the unit.; ordrng 1 LW10856291 (dor-fip) and 1 WP2254473 (hinge-door) and 1 WP2254618 (hinge-door) and 4 WP487576 (washer)s and 4 WP489467 (washer)s and 2 WP542638 (grease)s"
Lou S.
WASHER KENMORE 665.13933K010 "arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button to turn the drain pump on and the pump came on, but it was loud and was not draining the water. I removed and replaced the drain pump and tested the unit and it operated as designed. No water leaks observed during service, job completed.