Local Reviews
for Lou

Rated 4.9 out of 5 stars based on 261 customer reviews

Map of Georgetown, TX

Whirlpool micro/oven combo




Don’t care for the oven, but the Appliance Expeess service was good


Map of Round Rock, TX

Awesome service!





Map of Cedar Park, TX

Great experience




Great experience. I will definitely go with these guys next time I need an appliance repaired.


Map of Austin, TX

Excellent product knowledge and service




Na


Map of Cedar Park, TX

Awesome service




Lou did a fantastic job every time he came out. We had some unique issues with the appliances that took several trips. Thanks for being professional.


Map of Round Rock, TX

Alan





Map of Round Rock, TX

Great service




Very pleasant


Map of Cedar Park, TX

Lou took care of my leak in a very efficient and fast way




Even if I did not have a warranty I would use this company because they find and fix the problem. Have very professional and experienced techs.


Map of Austin, TX

Lou is the best!




Lou was so great. Super thorough and answered all of my questions. He was really knowledgeable and patient with me. Hope to have him again if my appliances ever has issues in the future!


Map of Leander, TX

great service!





Great service




Lou was friendly and professional.


A Real Professional




Lou was a great tech and he is a real professional. He does a job the correct way and really cares about his work and his customers! Lou fixed someone else's screw up and it was minor but Lou insisted he had to fix it the right way, I told him don't worry about it its just the bolt but no Lou does it the right way correctly. Lou is a asset to your company and if I need a repair I will call you and ask for Lou, I will also tell anyone needing appliance repair to call you all. Thank you Lou for your professionalism. Only down thing was that I had to do 3 different appointment days to get it done, so I spent 3 days waiting at home for the repairs. Those were not Lou's fault but my day off were wasted at home:(


Great service, quick to schedule





Great Service





Good service





Lou S.

Lou S.

MICROWAVE JENN-AIR JMV8208WP1 "arrived on site to install previously diagnosed and ordered part. When I removed the part from the box, I found that it was the wrong part. I contacted SR in parts dept. and advised of the situation. Found correct part and am ordering the grille. I scheduled return service for 02/22/19. ; ordrng 1 W10310711 (grill-vent)"

Near 2507 GRIST LN , CEDAR PARK, TX 78613
Lou S.

Lou S.

WASHER AMANA NTW4516FW3 "arrived on site to inspect washer not draining/spinning. I placed the unit in diagnostics and it showed F0E5 error code-off balance load detected. I cleared the code and continued with testing and the unit operated as designed. I tested the motor for voltage and continuity and it was good. I tilted the unit back and checked underneath and all was good. I advised the customer of my findings. No water leaks observed during service, job completed."

Near Schulenburg Court, Georgetown, TX 78626
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher leaking. Ran the unit through diagnostics with no error codes showing, unit operated as designed. Removed outer door panel and found that water was leaking from the reservoir. Found some debris in the reservoir and the customer advised that she is filling the detergent reservoir and pre-wash reservoir. I advised the customer that they are using too much detergent. Recommended detergent & rinse aid use and use and care tips. No water leaks observed during service, job completed."

Near Co Rd 204, Liberty Hill, TX 78642
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to install previously diagnosed and ordered parts. I removed the unit from the wall and installed the sensor and when I went to install the UI console and main control, I found that the control board ordered was the UI board. I was able to get the correct control board so I removed and replaced the main control board and the UI console. Tested the unit and my readings were 327 at the 350 preheat. My next five readings were 341, 313, 406, 363 for an average of 350 degrees. I advised the customer of my repairs and provided some use & care tips as well. Job completed."

Near Holiday Creek Ln, Georgetown, TX 78633
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the left RC door and tested. The door is sealing properly. No water leaks observed during service, job completed."

Near Adams St, Georgetown, TX 78628
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX735SDBM02 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I removed the ice bin to test the ice maker and found ic win the bin. When I went to removed the ice maker cover to test, it harvested some ice and then dispensed water into the ice maker. Customer advised that they have been having issues with the ice collecting in the bin and not dispensing. Tested the dispenser and it operated as designed as well. I advised the customer that if the unit is not dispensing ice to remove the bin and check to ma,e sure the ice isn’t clumping together ad to check the ice chute to make sure there’s no ice jamming the chute and keeping the ice door open to allow warm air inside the bin to melt the ice. No water leaks observed during service, job completed."

Near Skyline Spur, Georgetown, TX 78628
Lou S.

Lou S.

OVEN KITCHENAID KEBS208DBL8 "arrived on site to inspect oven controls. Upon further inspection, I found that the UI display did not work. I pulled the unit from the wall just enough to get the UI off and found that the main control had a burnt spot on it. I advised the customer that the control would have to be pulled and rebuilt and the cost for the complete repair (service fee, labor and part) would be approximately $575. When I searched the UI, I found that it was no longer available; therefore, the job cannot be completed. Job completed. I turned the power off to the unit at the breaker box."

Near Sarazen Loop N, Georgetown, TX 78628
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL GX5FHTXVY07 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the RC=16 degrees and the FC=2 degrees. I found that the thermostat was turned up to Max on the RC section. I placed the unit in diagnostics and tested mode #1 and found that the defrost thermostat was shorted out. I removed the FC door and drawers and found that the Evap cover had a large amount of ice built up on it. I removed the ice and cover and found that the evaporator had a large block of ice on the upper right side. Once I removed the ice, I found that the connections to the thermostat had ice in them and that they had not been sealed with silicone the last time the thermostat had been replaced which caused it to short out. I got authorization from the office to replace the harness and control (if needed). I removed and replaced the harness and tested the unit and it operated as designed. The customer brought it to my attention that the Evap grille

Near Garner Dr, Cedar Park, TX 78613
Lou S.

Lou S.

MICROWAVE KITCHENAID KMBS104ESS02 "arrived on site to inspect microwave not heating. Using a cup of water, I tested the unit for 30 secs at 100%. I checked the water temp before testing 69 degrees and at the end of testing 72 degrees. I removed and replaced the mag, capacitor and diode ad retested. Starting water temp was 70 degrees and ending temp was 79 degrees. I contacted Techline and spoke to Scott. He advised to check voltage at the transformer which was 117V for 30 seconds. Scott advised the replace the transformer and provided file #7724204630. I advised the customer of the repair. I am ordering the transformer, magnetron, capacitor and diode and will return with the remaining prescreened parts. Office to schedule return service. ; ordrng 1 W10776767 (transformr) and 1 W10776925 (magnetron) and 1 W10850446 (capactr-mg) and 1 WPW10492276 (diode)"

Near Pickfair Dr, Austin, TX 78750
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS312SNHM00 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the left FC door due to the gasket separating from the door. Tested the door and it operated as designed. No water leaks observed during service, job completed."

Near Cypress Creek Road, Cedar Park, TX 78613
Lou S.

Lou S.

DISHWASHER WHIRLPOOL GU2455XTSS3 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the standpipe and installed the float assembly. Tested the unit and it operated as designed. Customer paid in full at previous service call. No water leaks observed during, job completed."

Near Bellamy Cir, Cedar Park, TX 78613
Lou S.

Lou S.

REFRIGERATOR FRIGIDAIRE FGTR1845QF3 "arrived on site to inspect refrigerator making noises. Upon further inspection, I placed the unit in diagnostics and tested the compressor, heater, RC light and Evap fan and all tested good. The customer complained about hearing gurgling noises in the FC section and a clicking noise. I found that the gurgling noise was the coolant entering the evaporator and the clicking noise is the capacitor turning the compressor on. I advised the customer of my findings. No water leaks observed during service, job completed."

Near Mellow Meadow Dr, Austin, TX 78750
Lou S.

Lou S.

DRYER WHIRLPOOL WGD7500GC0 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the UI limit thermostat, Ignitor, and coils and tested the unit. The unit operated as designed. No lint observed and no gas leaks detected during service, job completed."

Near Marfa Lights Trail, Round Rock, TX 78664
Lou S.

Lou S.

WASHER MAYTAG MVWB835DC3 "arrived on site to inspect washer not filling. Placed the unit in diagnostics and tested with no error codes showing. Unit operated as designed. I visually checked the valve by removing the hoses and found they are clear with fairly new hoses. I ran the unit on a deep water wash cycle and the unit filled just above the washplate like it should. I stopped the cycle and drained the unit and ran it in diagnostics again. No error codes showed and the unit operated as designed. I contacted Techline and spoke to Mark who advised that the unit will put the right amount of water in the basket/tub and not all of the clothing will get submerged in the water. Made reference to Troubleshooting on pages 14-15 of Owners Manual. Provided file #7724203469. I advised the customer of my findings and provided use & care tips. No water leaks observed during service, job completed."

Near Boulder Ln, Austin, TX 78726
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "arrived on site to inspect refrigerator doors not aligned. I found that the unit had been leveled correctly. I leveled the doors and verified they were sealing correctly. No water leaks observed during service, job completed."

Near Andrew Cove, Cedar Park, TX 78613
Lou S.

Lou S.

WASHER WHIRLPOOL WTW7000DW4 "arrived on site to inspect washer not spinning/draining. I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed. I manually tested the valves, drain pump, agitate and spin and again the unit operated as designed. I tilted the unit back and inspected the gearcase underneath and all looked good. I made recommendations for detergent use and use and care tips. No water leaks observed during service, job completed."

Near Zink Bend, Austin, TX 78717
Lou S.

Lou S.

WASHER WHIRLPOOL WTW8040DW4 "arrived on site to inspect washer lid/hinges. Upon further inspection, I found that the hinge on the left side was slightly bent and the lid was broken causing the lid to not close properly. I removed and replaced the lid and both hinges and tested and it closes/opens as designed. No water leaks observed during service, job completed."

Near Oak Meadow Dr, Round Rock, TX 78681
Lou S.

Lou S.

MICROWAVE MAYTAG MMV4205FZ01 "arrived on site to inspect microwave not functioning. Upon further inspection, the customer advised that sometimes the interior light won’t come on when the door is open when they close the door, the unit won’t work. I inspected the control and it appeared to be good. When I went to remove the upper interlock, I find that the screw test holds it in place was stripped out. I was able to removed and replace the bottom switch/interlock. I am ordering the interlock screws and scheduled return service for 02/19/19. ; ordrng 4 8169479 (screw)s"

Near Southwestern Trail, Round Rock, TX 78664
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WOC54EC0HS01 "arrived on site to inspect microwave not operating. I found that the UI console was not responding when pressing the oven or microwave buttons. I removed and replaced the console and attempted to test, but due to the unit needing to be programmed into the WiFi, I was unable to test. All of the keys on the UI operate as designed, but when attempting to test the microwave and oven, the unit would show a message on the display telling me to connect to the WiFi. Customer to set up WiFi. Job completed."

Near Lavon Bend, Austin, TX 78717
Lou S.

Lou S.

WASHER MAYTAG MHW9000YG0 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the bellow ad while I had the unit apart, I checked the drain pump and found a large amount of debris inside. I removed the debris and put the unit back together and tested. Unit operated as designed. No water leaks observed during service, job completed. Customer paid in full at previous service call."

Near Sea Ash Cir, Round Rock, TX 78681