Local Reviews
for Lou
Powered by Fluid LOCALIce Maker Repair
Elise - Leander, TX
Great overall experience. Making the appointment online was quick and simple. The appointment was within a few days. Lou was timely - he came right within the stated window. Analyzed he trouble and had the parts in his truck to fix it on the spot. All in all a good experience.
True professional
Robert - Leander, TX
Lou and his partner were absolutely the best I have had working in my appliances. I will always ask for Lou. Give him a raise please.
Above and Beyond Service Experience
Michael C - Leander, TX
I recently had service performed by Lou of Appliance Express. Both Lou and his assistant were professional, knowledgeable, and incredibly friendly! They were in and out in no time and resolved my issue. Highly recommend.
Great service, thank you
Nancy - Georgetown, TX
Kathy
Kathy - Liberty Hill, TX
Great service very friendly
Aubrey
Aubrey - Georgetown, TX
Lou explained everything so I could understand it and was professional.
Somebody to trust.
Glenn - Leander, TX
Great service. Arrived on time and diagnosed problem in minutes. Lou is a good guy.
Debby
Debby - Lago Vista, TX
Such a knowledgeable and professional team
Great Service
Belinda. - Liberty Hill, TX
Lou my technician was on time, knowledgeable, repaired my dishwasher door and educated me on my warranty and services.
Great experience.
Marian - Georgetown, TX
Excellent service. Would highly recommend this company and its staff.
Service
Margaret -
Excellent Service Received
Very nice and professional but issue not resolved
Julianne - Leander, TX
Lou S. was a very nice and courteous. Unfortunately, the refrigerator remains non-functional despite being assured that the issue had been resolved. Another appointment has been scheduled for Tuesday Feb. 23rd.
Excellent service
Ola - Leander, TX
Knowledgeable and effective. It was a flawless service
Great Service
Steve - Jonestown, TX
Lou has always been professional, helpful and knowledgeable while performing his services.
Excellent
Jonathan - Leander, TX
Lou S.
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave open door error. Upon further inspection, customer advised that intermittently, the display will say open/close door error. I tested unit and could not duplicate the error. Due to the issue being intermittent and it potentially causing more issues later on, I am ordering both interlock assemblies and a CNOTE-LSO FOR TRAINING and CNOTE-SCHEDULE WITH JOB 289652. Office to schedule return service. ; ordrng 1 W11433683 (Lower interlock) and 1 W11433682 (Upper interlock) and 1 CNOTE (LSO for training) and 1 CNOTE (SCHEDULE WITH JOB 289652)"
Lou S.
DISHWASHER KITCHENAID KDTE204KPS0 "Arrived on site to diagnose dishwasher issues. Upon further inspection found the lower spray arm missing pieces, according to order notes customer was to have the part and I found that the customer did not have the part. I am ordering lower spray arm and office to schedule return service due to availability of part. No water leaks observed during service.; ordrng 1 W11048456 (Spray arm)"
Lou S.
REFRIGERATOR KITCHENAID KBFN502ESS01 "Arrived on site to refrigerator ice maker not working. Upon further Inspection using my jumper wire I jumped the ice maker from T-H and tested the ice maker harvest, the ice maker harvested but failed to fill with water. Tested voltage at the inlet valve and got 120v. Removed rear water line from inlet valve and tested ice maker for water and no water came out. ; ordrng 1 W11246413 (Inlet valve) and 1 EDR3RXD1 (Filter) and 1 CNOTE (LSO FOR TRAINING)"
Lou S.
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and inlet valve failures, I removed and replaced the both parts and calibrated the unit. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."
Lou S.
MICROWAVE WHIRLPOOL KMBP100ESS03 "Arrived on site to install previously diagnosed and ordered part. Due to the front trim above the door being damaged during the installation, I removed and replaced the trim and tested the unit and it operated as designed. Job completed."
Lou S.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven temps. Upon further inspection, I tested the unit using my multimeter. I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. At preheat, my temp reading was 422 degrees. This is normal as high temps are needed to help heat the entire metal surface to give a better more even cook. The next 5 readings were 332, 396, 334, 373, 341 for an average of 355.2. When testing temps, average temp reading should be with 10 degrees above and below temp testing which was 350 degrees. Unit temps are within range and no repairs are needed at this time. Home is a vacant new build. Job completed."
Lou S.
COOKTOP JENN-AIR JGCP548HL00 Arrived on site to install previously diagnosed and ordered parts. Due to the rear center burner not igniting I removed and replaced the burner head. When removing the burner head I found a screw missing from the burner head and evidence of liquid residue and inspected the burner head and found the inner gasket deteriorated. Tested the new burner head and unit is operating as designed. I am ordering replacement screws and CNOTE-LSO FOR TRAINING and will return with all pre-screened parts. Scheduled return No gas leaks detected during service.; ordrng 4 W11447718 (Screw)s and 1 CNOTE (LSO FOR TRAINING)
Lou S.
WASHER MAYTAG MHW5500FC1 "Arrived on site to install previously diagnosed and ordered parts. Due to the bellow being damaged/torn, I removed and replaced the bellow and tested the unit for leaks. Unit operated as designed no water leaks observed during service, job completed."
Lou S.
OVEN WHIRLPOOL KODE300ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the thermal fuse failure, I removed and replaced the fuse and tested. Unit is operating as designed.
Lou S.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker using my jumper wire and jumping from points T-H and the ice maker failed to harvest. I tested the fill tube and it filled the tray.
Lou S.
OVEN WHIRLPOOL n/a "Arrived on site to inspect wall oven no power. Upon further inspection, I found the display blank and the breaker on. Checked the fuse and found it bad.
Lou S.
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site to inspect wall oven not heating. Customer advised that unit is operating just fine, but the cooktop above it needs to be serviced and the oven needs to be pulled out.
Lou S.
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to install previously diagnosed and ordered appliance. Arrived on site and tested microwave and found it not heating. Due to the microwave not heating and in warranty, I removed and replaced the microwave and tested. Unit is operating as designed. Job completed."
Lou S.
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found lights in the FC and RC sections not working. I removed and replaced the lights and tested and all lights are operating as designed. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install sealed system components. Due to the compressor failure and unit not cooling, I removed and replaced the compressor, inverter board, access valve, hv drier and vacuumed the system. Once the system was vacuumed and it held pressure, I installed 6.0 ounces of R134a refrigerant into the system and checked pressures. Unit held pressures and is beginning to cool. Evaporator has a good frost pattern and no signs of leaks. I recommended that the customer allow the unit to cool for approximately 24-48 hours. No water leaks observed during service, job completed."
Lou S.
DISHWASHER MAYTAG MDB4949SDE3 "Arrived on site to inspect dishwasher with no water filling the tub. Upon further inspection, I placed the unit in diagnostics showing error code F6E1 & F6E4. Cleared the codes and continued with testing. Unit operated as designed. I retested in diagnostics and tested the float switch by moving the lever up and down and in doing such, the switch was engaged causing the water to turn off and on. I found that the customer has a water softener and is using too much detergent causing too many suds and raising the float device and causing the water to shut off. I made recommendations for detergent and rinse aid use as well as use and care recommendations. I contacted the owner of the home and advised of my findings. No water leaks observed during service, job completed."
Lou S.
OVEN KITCHENAID KEMC377KBL05 "Arrived on site to inspect wall oven not working. Upon further inspection, the customer had the power turned off to the unit and turned it on. Once t(e unit had power, the display showed Id-27 and PF for power failure. The oven door was locked and I used a piece of cardboard to open it. Once I pressed cancel, the unit display cleared and showed the time. I tested the unit on Bake at 350 degrees and it operated as designed. Job completed.
Lou S.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and placed it in diagnostics showing no error codes. Continued with testing and test3d all components through steps 1-11 and then automatic diagnostics in step 12. Unit is operating as designed. I advised the customer that the unit control reset while they had it unplugged. No water leaks observed during service, job completed."
Lou S.
RANGE WHIRLPOOL WOS51EC0AS04 "Arrived on site to inspect wall oven with no power. Upon further inspection, I found the display blank and customer said they were using the unit and once they were done, the unit lost power. I removed the console and tested the thermal fuse and found it bad. Removed and replaced the fuse and retested and unit is operating as designed. Job completed."
Lou S.
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the suspension failure and previous techs diagnosis, I removed and replaced the suspension rods and tested. Unit is operating as designed. No water leaks observed during service, job completed."