Local Reviews
for Lou

Rated 4.9 out of 5 stars based on 306 customer reviews

Map of Cedar Park, TX

EXCELLENT SERVICE




The whole experience with Appliance Express was outstanding. The follow up email to confirm appointment, to the expected time of arrival, to Lou professional attitude was great.


Map of Round Rock, TX

Great Service




Lou was very knowledgeable, tested and corrected the problem quickly and efficiently.


Map of Austin, TX

Good service/Pricey




Good


Map of Cedar Park, TX

Great Service, Would Hire Again!




Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.


Map of Leander, TX

Technician very knowledgeable




Great customer service


Map of Cedar Park, TX

Frig repair




Very positive experience


Map of Cedar Park, TX

Fantastic job





Map of Cedar Park, TX

Great and kind service!





Map of Austin, TX

Courteous, answered questions, great service




After much frustration with the delivery of my new dryer because of broken parts, Lou fixed the problem and ran a diagnostic. That's when he discovered that the dryer belt had not been attached. He took the machine apart, attached the belt and it worked. He also checked to make sure the power cord was properly attached and even checked the hoses on the washer to make sure they were on right and then ran a diagnostic one the washer. !0 thumbs for Lou.


Map of Cedar Park, TX

Kit





Great service!




Lou was very knowledgeable and made repairs to our Kitchen Aid oven in a timely manner. Very organized and and cleaned up everything nicely.This was a warranty repair, but we were able to get an appointment within two days of calling Appliance Express.


Very professional




Technician was prompt and accustomed diagnosed my unusual issue with my washer. I highly recommend him.


Great Service!




Lou is awesome! He took the time to share some things he knew about the dishwasher appliance - For instanced, I had mentioned that I didn’t like the placement of the utensil rack and he showed me an alternative way to hang it. He was very professional and courteous.


Lou




Was awesome


Great, quick service





Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH73521CS5 "arrived on site to inspect microwave start button not working. Upon further inspection, the customer advised that when they went to press start on the microwave, it would not come on and she noticed that the light would not come on when opening the door. I tested the switches and when I opened the door, the light did not come on. I removed and replaced the switches and tested the unit several times and the unit operated as designed. I advised the customer to not pull down on the door when opening and to not slam the door as it will damage the switches. Job completed."

Near Longdraw Dr, Round Rock, TX 78681
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WOC54EC0HS01 "arrived on site to install previously diagnosed and ordered part. Due to the console freezing up, I removed and replaced the console and tested. Unit operated as designed. Job completed."

Near Betulla Drive, Austin, TX 78717
Lou S.

Lou S.

DRYER AMANA NED4655EW1 "arrived on site to inspect dryer not drying. Upon further inspection, I opened the door and turned the unit on while holding the door switch closed and found the element working and heating. Using a dryer vent test kit, I tested the airflow in the unit and it failed three tests. I removed the vent hose in the back of the unit and the unit passed. I never heard any noises from the unit. I advised the customer of my findings and recommended they have the vents checked. No lint observed during service, job completed."

Near Wells Branch Pkwy, Austin, TX 78728
Lou S.

Lou S.

DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not turning off. Upon further inspection, I turned the unit dial to timed dry and immediately, I could hear the timer making a loud noise. I turned the unit on with the door open and holding the door switch closed and found the element glowing in the back of the drum and after a few minutes, the timer had not advanced. When I pulled the console to inspect the timer, I found the timer extremely hot to the touch. I removed and replaced the timer and tested on fluff air no heat for approximately five minutes and the timer advanced and then the unit stopped when the timer reached off position. No lint observed during service, job completed."

Near Springs Head Loop, Austin, TX 78717
Lou S.

Lou S.

OVEN WHIRLPOOL WFC310S0ES3 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the main control, rear door latch assembly, and oven light. Tested the unit and it operated as designed. Job completed."

Near Farm to Market Rd 1325, Austin, TX 78728
Lou S.

Lou S.

DISHWASHER GE GDF630PSMOSS "arrived on site to install previously diagnosed and ordered part. I removed and replaced the door latch and tested and the unit still does not start. When pressing the start button it only beeps. I tried to cancel the cycle by pressing and holding the start button and it only beeps. I am ordering the UI panel and main control. Due to not being able to find a parts diagram or tech sheet, office will need to schedule return service. No water leaks observed during service.; ordrng 1 WD21X24804 (MACHINE CONTROL) and 1 WD21X24823 (CONFIGURED UI CONTROL) and 1 WD34X24466 (PANEL CONTROL ASM SS)"

Near Hillside Dr, Round Rock, TX 78681
Lou S.

Lou S.

DISHWASHER SAMSUNG DW80H9930US "arrived on site to inspect dishwasher error code. Found the unit unplugged, so I plugged it back in and turned the unit on and allowed it to operate for approximately 30 minutes and found no error codes ad no leaks. The customer advised that the unit was showing error code LE (leaking). I attempted to remove the unit from its place and found that the space was too tight and there is a piece of wood used to mount the unit to the counter top that will need to be removed before I can proceed. I advised the customer of this and asked that they have it removed and call us back so I can come and service the unit. No water leaks observed during service, job completed."

Near Babbling Brook Dr, Austin, TX 78728
Lou S.

Lou S.

REFRIGERATOR AMANA AFF2534FEW "Arrived on site to inspect refrigerator making humming noise. Upon further inspection, I placed the unit in diagnostics and tested the fans and all sounded good except for the damper. When testing the damper, when it opened it make a loud rattling noise and the customer identified the noise.. I am ordering the damper and. Scheduled return service No water leaks observed during service.; ordrng 1 WPW10196393 (damper control assy)"

Near Hidden Springs Trail, Georgetown, TX 78633
Lou S.

Lou S.

DRYER MAYTAG MEDB855DC4 "arrived on site to inspect dryer door not closing. Upon further inspection, I found that the door catch was broken. I removed and replaced the catch and tested the door and it closes/latches as designed. No lint observed during service, job completed."

Near Kinloch Dr, Cedar Park, TX 78613
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "arrived on site to inspect ice maker not working. Upon further inspection, I found the ice bin full of ice. Iced that it was making ice just fine, they just couldn’t get any out of it. I checked the ice dispenser motor and found it not operating. Also, the FC LED was not working. I checked the fc door switch and found it not completely connected. Once I reconnected it, the motor came on. The customer agreed to the repair and I notified the office of the agreement and quote. No water leaks observed during serviceOrdering the FC LED, CNOTE-LSO, ; ordrng 1 CNOTE (LSO) and 1 CNOTE (OFFICE TO CHARGE CC ON FILE) and 1 WPW10515057 (light)"

Near Little Elm Trail, Cedar Park, TX 78613
Lou S.

Lou S.

WASHER MAYTAG MVWB835DW2 "arrived on site to install previously diagnosed and ordered parts. At the previous service call I found the drain pump not operating properly and the gearcase made a loud grinding whining noise. I removed the drain pump, gearcase and clutch and tested the unit and it operated as designed. Customer advised that she noticed the warm water function was not working and was not reported at the last service call. When I tested the unit, the warm water was operating, but when I removed the water hose from the valve, I found they had a good amount of debris in the screens. I am ordering the valve and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11165546 (VALVE )"

Near Cedar Hills Blvd, Cedar Park, TX 78613
Lou S.

Lou S.

RANGE GE JGBS30DEK2WW "arrived on site to inspect range oven not working. Upon further inspection, I found that one of t(e wire connections to the regulator was melted ad not connected good. I removed the connector and removed the melted plastic from the connector and reconnected and tested. Unit operated as designed. No gas leaks detected during service, job completed."

Near Stonebridge Dr, Round Rock, TX 78681
Lou S.

Lou S.

COOKTOP WHIRLPOOL ACR4303MFB3 "arrived on site to inspect range cooktop coils. Upon further inspection, I turned the burners on and they operated as designed. Using a pot of water, tested the boiling of the front left and right rear burners and the water boiled like it should. I found service pointer #W11354284 which states that for the left front and right rear burner coils will show the inner or outer coils turning red. I advised the customer of my findings and took photo of the burners. I did not find anything mechanically wrong with this unit. Job completed."

Near Mellow Meadow Dr, Austin, TX 78750
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I tested from points T to H and the unit began to harvest; however, it stopped during harvest and would not continue. I removed and replaced the ice maker and tested ad the unit operated as designed. No water leaks observed during, job completed."

Near Great Oaks Dr, Round Rock, TX 78681
Lou S.

Lou S.

WASHER MAYTAG MVWC415EW1 "arrived on site to inspect washer not operating. Upon further inspection, I tested in diagnostics and it showed error code F8E1-long fill. Cleared the codes and tested. No cold water came out again, same as last service. Removed the hoses from the valve and found a sandy substance in the cold valve screen. Advised customer that I would replace the valve this time, but they would need to contact someone to service the soft water system/water heater as if this issue continues, the customer would have to pay for parts/labor. Also found that the cold water valve at the wall is leaking so I advised the customer of my findings. Tested the unit after valve replacement and it operated as designed. No water leaks on the unit during service, job completed."

Near Brook Meadow Trail, Cedar Park, TX 78613
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KFIV29PCMS00 "arrived on site to inspect refrigerator with frost buildup. Upon further inspection, I tested temps in the FC=6 degrees and RC=41 degrees. I found ice buildup at the back of the ice maker housing, on the ice maker facia and under the ice bin door gasket. Also, the ice bin door gasket was badly creased and will need to be replaced. The customer advised that the ice cream was not hard. I found that the customer set the temps in the RC=33 degrees and the FC=-5 degrees. I set them back to factory settings 37/0 degrees. I found in service pointer #W10545061D that due to the icing issue with the ice maker housing and facia, I need to order the complete facia heater kit with ice maker housing adaptor (W10648070). Therefore, I am ordering the kit, UI with control and the ice bin door, along with CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10648070 (heater) and 1 W10

Near Spiderlily View, Cedar Park, TX 78613
Lou S.

Lou S.

OVEN KITCHENAID KEBC177KSS05 "arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they used the self clean feature for the first time since moving into the home and it stopped heating. I removed the unit from the wall and tested the TOD and found it open. I checked all other components and all were good. I removed and replaced the TOD and tested the unit and it heated/operated as designed. Job completed"

Near Curly Leaf Cove, Austin, TX 78750
Lou S.

Lou S.

DRYER WHIRLPOOL WED4815EW1 arrived on site to inspect dryer noises. Upon

Near Lyndhurst St, Austin, TX 78717
Lou S.

Lou S.

WASHER WHIRLPOOL MVWX655DW0 "arrived on site to install previously diagnosed and ordered parts. Previous service call the gearcase and clutch were diagnosed as a failure. The customer agreed to the repair and paid in full. I removed and replaced the gearcase and clutch and calibrated the unit. Tested in diagnostics and the unit operated as designed. No water leaks observed during service, job completed."

Near Avery Ranch Blvd, Austin, TX 78717
Lou S.

Lou S.

REFRIGERATOR FRIGIDAIRE FGHS2631PE4A "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the RC=42 & FC=20. I inspected the evaporator and found a large amount of frost built up on it. I tested the element and it was good. I checked the defrost bimetal and found it open. I removed and replaced the bimetal and sealed the connections at the wire nuts with silicone to prevent any condensation getting into the connections. Tested the unit and it began to cool immediately and the evaporator had a good frost pattern. No water leaks observed during service, job completed."

Near Topaz Ln, Leander, TX 78641