Local Reviews
for Lou
Powered by Fluid LOCALGreat service!
Charity - Leander, TX
Refrigerator Repair
Christina - Leander, TX
Great experience. Lou was friendly and thorough.
Amazing service
Jessica - Leander, TX
He was very professional and quick!
Fantastic
Jordan - Georgetown, TX
Range/Oven Repair
Anita - Liberty Hill, TX
Both visits by Appliance Express associates were good. The associates were friendly and knowledgeable. I would definitely recommend Appliance Exprress to anyone I know.
Excellent service!
Andrew - Leander, TX
Lakshmi
Lakshmi - Leander, TX
Darn good service
Sandy - Leander, TX
Darn good service, only issue is he didn’t push refrigerator all the way back, I can live with that
Great Service!
Adrian - Leander, TX
Lou helped us immensely by fixing our washing machine. It works like brand new!
Fantastic
Brad - Cedar Park, TX
Lou was like an old friend. He quickly diagnosed the problem and absolutely dismantled the dryer and consulted his manuals to make sure everything was done properly. No nonsense and told me he absolutely loved his job. A rarity today.
Very Professional
Doug - Georgetown, TX
Timely, Thorough and Professional service
Great and timely service!
Sally - Georgetown, TX
Technician came at the time stated and completed the work with great competency.
Service
Rodney - Georgetown, TX
Chris
Chris - Leander, TX
As advertised. I thought the total costs was a little high however the job was do quickly and to my satisfaction
2 appliance repair
David - Georgetown, TX
Arrived on time. Great analysis of problems. Fixed quickly and price was reasonable.
Lou S.
OVEN WHIRLPOOL WOC75EC0HS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave/wall oven combo doors and console having rust on them, I removed ad replaced the microwave outer door panel, the oven door outer panel and the console. In the process, I found the vent assembly had rust on it as well. I am ordering the vent and scheduled return service.; ordrng 1 WPW10351279 (vent-oven)"
Lou S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit unresponsive. Unit was plugged in and breaker was on. Checked junction box wiring and found the black wires were not fully intact. Re-wired the junction box and tested with no error codes showing and the unit operated until halfway through diagnostics and the breaker tripped. I found the unit is plugged into a GFCI outlet and the breaker is a GFCI breaker. I contacted techline and spoke to Scott and advised of my findings. Scott advises that the unit should not be plugged into a GFCI outlet or GFCI breaker. Scott advised that due to the unit showing no error codes and it be plugged into a GFCI outlet/breaker and the breaker is tripping, then most likely, the breaker is weak. Advised to not make any repairs on the unit ad provided file #7727997764. I advised the customer of techlines recommendations and provided the file number on a brochure. No water leaks obse
Lou S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect refrigerator noises. Upon further inspection, I pulled the unit out and lowered the left leveling foot and the unit began to make a loud vibrating noise. I found that the noise was coming from the right corner of the condenser coils when looking at the back of the unit. Using the pads sent with me today, I placed some pads in between the coil and the bottom of the chassis and using permagum from my bag, I placed some in between the coil and the chassis and the noise stopped. Advised customer of my findings. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and found the motor had stopped 1/4 way through harvest. I found a piece of ice was wedged in between the tines. Using my jumper wire, I got the IM to harvest but the motor was jumping. I removed and replaced the ice maker and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Lou S.
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site to inspect wall oven not turning off. Upon further inspection, customer advised that they were baking a pie and approximately one hour after turning the unit off, it was still warmer than it should be. I removed the unit from the wall and tested voltage to the upper and lower bake & broil elements and got 246V. Verified voltage to the TOD as well. I checked for error codes and there were none. I contacted techline and spoke to Leon and advised of the customer complaint and my findings. Leon advised that due to no findings ad no errors found to not replace any parts ad provided file #7727996987. I advised the customer of tech lines recommendations and advised them that they would receive the file number with my notes in their receipt. Job completed."
Lou S.
FREEZER WHIRLPOOL KFIL27CXMS0 "Arrived on site to inspect refrigerator ic smacked not working and water barely dispensing. Upon further inspection, I tested the water dispenser and the water came out slowly. Removed the filter and placed a bypass in the filter head and retested. Water came out as designed, but when putting the bypass in there was no suction. Tested the ice maker and it failed. Also found the FC evaporator drain tube clogged causing water to ice up in the bottom of the FC and water spill out the door.I removed and replaced the ice maker and filter head/reservoir and cleared the evaporator drain tube. Tested all components and unit is operating as designed. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to inspect refrigerator humidity drawer stuck. Upon further inspection, the customer demonstrated that both crisper drawers were not functioning properly. When I pulled the drawer out it got stuck and then fell off the rails. I found that the rails were bowed out and not making good contact with the pan rails. I am ordering both shelves with rollers and scheduled return serviceNo water leaks observed during service.; ordrng 2 W11243759 (shelf-glas)s"
Lou S.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that their inspection said the unit is showing to be heating too hot. I tested temps in the oven with my thermal lead and temp average is 356 degrees. While testing, I notice the time read 354am. Customer advised that the time and date always jump. I removed and replaced the console and main ACU ad programmed. Recommended that the customer get the whirlpool app on their phone wind connect the unit to WiFi. Provided the Whirlpool WiFi connect team number to the customer if they needed assistance. Job completed."
Lou S.
WASHER LG WM2688HNMA "Arrived on site to inspect washer leaking. Upon further inspection, I removed the top panel and found water on the top of the hot inlet valve. Turned the unit on and water began to come out the valve. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks at the end of service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL GI6SARXXF04 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found where water had leaked from the the motor and ceased it. I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site to inspect refrigerator section freezing foods. Upon further inspection, I tested temps in the FC=8degrees and RC=33 degrees. Customer provided photos of frost built up on the damper cover. Tested the damper and it was lagging when it opened/closed and the motor was loud. Removed and replaced the damper control and retested and it’s operating as designed. Also found the right RC door gasket is torn. Ordering the gasket and scheduled return service No water leaks observed during service.; ordrng 1 W10830046 (gasket-fip)"
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator deli control. Upon further inspection, I found the deli control non responsive. Removed the control form the door and found a small amount of moisture inside the cavity. Removed moisture and replace the control and still no response. I checked the harness and found the brown wire broken. Also found the door gasket torn. I am ordering the left deli door and harness and office to schedule return service. No water leaks observed during service.; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (harns-wire)"
Lou S.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised that the previous tech advised her that the freezer light would be replaced and another part that has to do with the frost building up in the freezer on the right side rail. When I opened the freezer door, I found a small amount of frost built up on the right side of the door on the front drawer equivalent to an air leak. I closed the door and found the door gasket had a small gap at the top right corner and was leaking warm air into the freezer section. Also found a small amount of ice at the top right corner of the gasket near the gap. It appears the door is sealing other than that one spot. Using a level, I checked the mullion between the RC & FC sections and found a small gap where the mullion slightly bows. I advised the customer of my findings and am ordering the FC door with gasket. I removed and replaced the FC light and tested. All lights are
Lou S.
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site to inspect microwave/oven combo temps. Upon further inspection, I tested the oven on Bake at 350 degrees by placing my thermal lead in the middle of the center rack. The average temp is 353.2 degrees. I advised the customer of my findings and that the temps are good.. Job completed."
Lou S.
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to install previously diagnosed and ordered part. Due to the error code F8E1-blower fan speeds, I removed and replaced the blower fan assembly and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect refrigerator no cool. Upon further inspection, the unit was plugged in but could not hear the compressor running. Opened the unit RC doors and found the RC section very warm as was the FC section. Pulled the unit out and removed the back cover and checked amp draw from the compressor. Amp reading was .68amps. Placed the unit in diagnostics and tested the compressor and fans. Fans are operating as designed and the compressor came on but was extremely hot as were the lines coming out of the compressor. Advised the customer of my findings and am ordering the compressor, dryer, access valve, evaporator, CNOTE-2HR JOB & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit not connected to water.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)"
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator noises. Upon further inspection, I removed the right crisper drawer and found standing water/ice in the bottom of the RC section. I disassembled the RC section and using my wet vac, removed the water/ice. I removed the RC evap cover and found where the damper motor was rusted and the damper retainer and support styrofoam were damaged and the small pieces that were breaking off were going into the evap drain tube and clogging it. Using my steamer, I removed the ice from the evap drain pan and drain tube. I removed and replaced the damper and using foil tape, I taped up the remaining portions of the retainer and support until I can return to replace them. I am ordering the retainer and support and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11225849 (retainer) and 1 W11230117 (support)"
Lou S.
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site to install previously diagnosed and ordered part. Due to the control failure, I removed and replaced the main control and tested and the unit continued to fail. Checked voltage and the unit wasp getting 122V. The packaging the control came in was badly damaged as well. I put the old control in and tested voltage again and failed to get voltage. I adjusted the power cord at the outlet and retested and the unit is operating as designed. I advised the customer of my findings. Job completed."
Lou S.
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit door being warped and hinges are bad, I removed and replaced both hinges and the inner door panel. Tested unit and it is operating as designed. Job completed."
Lou S.
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site to inspect venthood smells. Upon further inspection, I removed the filters and could smell an odd smell, but couldn’t actually pinpoint what it was. I found oil on the venthood fan blades. I removed the venthood vent cover and didn’t find anything out of the ordinary. I tested the unit and it is operating as designed. I could not find any burning smells. I advised the customer that mechanically, there’s nothing wrong with the unit. With the smell, there is nothing I can do with the smell. Provided some recommendations to neutralize the smell. Job completed."