EJames - Austin, TX
Thanks to Leo for an informative and professional service for my dishwasher. And he was very friendly.
Charlotte - Austin, TX
Leonard Cantu was very professional and knowledgeable.
Roberto - Lockhart, TX
Leonardo has great customer service! Thanks Leo For Fixing Our Stove.
He was very helpful and answered all our questions.
Jesse - New Braunfels, TX
Malathesha - Austin, TX
Gary - Austin, TX
Leo was simple great. For any future repairs I will definitely request this tech!
Cynthia - Austin, TX
Julia - Kyle, TX
Loved our technician!
Great service, used for warranty on microwave! Tech was knowledgeable and fixed the issue.
David - Kyle, TX
Skyloft - Austin, TX
Very good service and very nice guy
Lots of talk, no action
Rosa - San Marcos, TX
Leo explained that in order to replace the part, the Appliance Manager, in the JennAir cooktop, he would need to remove the insulation tape to lift the cooktop out of its hole. However, he would not be able to replace the tape since that was not part of his job. He told me that I would need to buy insulation tape and do the job of putting it back on myself. I objected that the warranty on the cooktop should cover that too, i.e., the warranty should cover everything involved in fixing the cooktop, including insulating it after the job was finished, if required. Then Leo told me that even if he replaced the Appliance Manager, the F1E1 code still may be thrown in the future due to any number of reasons such as power line fluctuations, faulty breakers, etc, in addition to the possibility that the replacement of the part may introduce problems. Leo advised us to notice if any digital devices are blinking the next time the cooktop throws an F1E1 code since that would pinpoint the problem to power fluctuations. However, if that does turn out to be the cause of the problem, then Leo did not make clear what could be done at that point. Leo took no repair action because that is what I decided to do given his explanations. However, I dislike when an expert say to me after warning me of various negative scenarios, "It's your call." That does not inspire confidence from a customer's perspective. No, I much prefer a technician who decisively grapples with a problem and fixes it without needing me to decide for him or her, especially since I am not an expert. However, Leo seemed very conscientious and was friendly and personable. I'm sure he would have done a good job had I decided to let him do it. But, on his advice, I'm going to gather more data on future occurrences of this absurd problem that is a potentially danger inconvenience since it has me having to muck about with the breaker box at the age of 98.
Clie - Austin, TX
A technitian do a very good job
Great service, on time, quick, very personable.
Angela - Austin, TX
Great service, on time, quick, very personable.
Ernesto - Buda, TX
Very knowledgeable about problem and fast professional
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not getting water in. Test unit and found fill valve connection was a off. Secured fill valve connection test unit and unit getting water job complete.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power. Test unit and found black wires not connected at junction box. Secured black wires test unit and unit test good job complete no leaks present at this time.
OVEN WHIRLPOOL KSDG950ESS1 Arrived on site to replace fan. Replaced fan checked all connections and test unit and unit heating to 350 job complete. Also found white wire coming off to fan to be loose. Secured white wire and unit working correctly.
MICROWAVE WHIRLPOOL WMH31017FS Arrived on site to test unit for light not turning off. Test unit and found bad board. Replaced board test unit and unit test good light turning on and off.
RANGE KITCHENAID KFGG500ESS2 Arrived on site to replace valve. Replaced valve and found unit working but ignitor not igniting all the time. Replaced dis board test unit and unit test good unit heating to 350. Test light switch and found gray wire was not connected to light switch. Secured connection and test unit and unit test good.
TRASH COMPACTOR JENN-AIR TC707S3 Arrived on site to test unit for unit not working. Test unit and found power switch spring had come of track not allowing the power switch to make contact. Secured spring test unit and unit test good.
OVEN KITCHENAID KOSE500ESS02 Arrived on site to test unit for unit not heating to temp. Test unit and found unit temp off set unit to 350 and unit only getting to 308. Replaced sensor test unit by heating to 350 and unit getting to 354 job complete. Showed customer how to do a calibration if needed.
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to replace glass door. Replaced glass test unit and unit test good no damaged found on new glass door.
UNKNOWN UNKNOWN 1.23E+12 Oil change
M/W OTR WHIRLPOOL WMH32519HZ2 Arrived on site to test unit for no display. Test unit and found bad fuse. Replaced fuse test unit and unit test good job complete.
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site to test unit for unit tripping breaker. Test unit heated water for 3 minutes. Then heated water for 4 minutes and could not duplicate problem. Tenant said it happens when she put a steam bottle cleaner in unit. Found cleaner creating a lot of steam. Called tech line and they advised to cover the steam cleaner to file#7724673988
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to test unit for damaged panel. Found scratched on panel replaced panel test unit and unit test good job complete.
MICROWAVE MAYTAG MMV5208WS0 Arrived on site to test unit for unit not heating. Test unit and found bad magnetron and bad cap and diode.
DISHWASHER KITCHENAID KDFE104DSS5 Arrived on site to test unit for upper rack falling. Test unit and found left side adjuster broken. Replaced both adjusters Replaced adjusters test unit and unit test good job complete
OVEN WHIRLPOOL WFE515S0ES1 "Arrived on site to replace hinge. Found right hinge broken, replaced hinge test unit and unit test good job complete."
OVEN MAYTAG MGRH865QDS Arrived on site to test unit for bake not working. Test unit and found bad glow ignitor. Replaced ignitor test unit and unit test good heated unit to 350 job complete.
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to test unit for leaking. Test unit and found unit leaking from drain hose connector. Found unit had the wrong clamp, will need to order new clamp WPW10292152. Rescheduled for Monday 4/22/19; ordrng 1 WPW10292152 (PARTS-MISC)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for units door falling. Test unit and found pads broken. Replaced both pads test unit and unit test good job complete.
DISHWASHER MAYTAG MDB4949SDE3 Arrived on site to test unit for unit stopping on its own. Tried to test unit and unit had no power. Test units power at junction box and found black wire was loose not allowing power to unit. Secured black wires test unit and unit test good job complete.
TRASH COMPACTOR GE GCG1580R0SS "Arrived on site to test unit for door not opening. Took unit apart and manually made unit go up. Found soda can jamming the lift, removed soda can test unit and unit going up and down and door opening all the way job complete.