Robert - San Marcos, TX
The technician went above and beyond. He arrived at 8:00am sharp. I appreciated that a lot. He was very helpful by showing me how to connect the oven to WiFi. He also answered all of my questions I had about my other appliances.
Isabel - Buda, TX
Pacesetter - San Marcos, TX
Service was fast, friendly and very professional.
Quick to fix
Kim - Seguin, TX
We just bought new Whirlpool fridge and the ice machine and water was acting up and Whirlpool send out Kevin from Appliance Express. Kevin was quick to figure out the problem, order the part and a week later he was back and problem fixed.
Dale - Kyle, TX
Kevin was right on time and very through. He called Whirlpool and talked them on what could be done. It was Whirlpool's opinion that it was not repairable.
Lisa - Seguin, TX
Good service. I was told on the phone that they would be able to change out the bulb and charge me but the technician told me I had to order it myself. That would have been good to know before hand.
Robert - San Marcos, TX
Barbara - Austin, TX
Technician arrived on time and was able to diagnose the problem (broken igniter) on a brand new Whirlpool dryer.
Steve - Santa Clara, TX
Had two appointments to get my dishwasher fixed. First was to identify where the leak was coming from. The tech actually showed before the two hour window I was given. When does that happen? The tech even offered to look at any other appliances I was having issues with. The second appointment was for the repair. Showed up with the correct part and had it installed quickly. Great service.
Fast and effective
George - Fischer, TX
Kade - Marion, TX
Highly recommend, one of the few companies to arrive on time and be good at their job.
Tina - New Braunfels, TX
Kevin arrived early and was able to fix the problem. Thank you!
Awesome handy work
Brittany - New Braunfels, TX
Kevin - cooktop not heating
Heather - Gonzales, TX
Kevin was prompt and did an outstanding job fixing and relaying the problem with the burner. He double checked that everything was working and cleaned up nicely. I would recommend Appliance Express and Kevin!
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site and inspected dishwasher and found error code F282 is constantly displaying. Spoke with tech line and they recommended replacing control board. Error is a communication problem between user interface and control.after replacement dishwasher will now complete a diagnostic cycle. No water leaks from connections at time of service,
DRYER FRIGIDAIRE FDE336RES1 "Arrived on site and replaced basket seal, and felt glide, due to the age of the dryer removing old basket seal did not expose any clean metal for adhesive to attach to.
REFRIGERATOR KITCHENAID KRFC300EBS00 "Arrived on site and inspected refrigerator and found surface of left fresh food door is damaged. Issue is cosmetic and not effecting function of refrigerator
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site and inspected range and found right rear burner turns off flame on lowest setting. Adjusted valve and it will now stay on properly. No further repair is required at this time, job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site and inspected refrigerator and found water droplets frozen on top of ice maker cover. Took one picture. Sound center vertical mullian is lifted and causing an air gap, took one picture. Heated gasket to improve seal and added silicon along perimeter between freezer liner and outer cabinet to improve seal. Documented situation with tech line if this does not correct the issue no parts can be ordered that can adjust it further. SR7726152279"
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found it is heating well, found no airflow through lint trap. Removing that hose from Bacot dryer returns airflow. Vent to the exterior of home will need to be cleaned/cleared in order for dryer to operate normally. Recommended to customer that dryer not be used until this has been completed. Dryer is new and there is no lint at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and inspected refrigerator and found no ice production cover found icemaker has failed. After replacing icemaker it began cycling immediately and filled with water. Recommended to customer that first batch of ice be discarded. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replaced control panel diagnosed on previous visit and it is now responding properly. No further repair is required at this time, no water leaks from connections at time of service, job complete"
RANGE WHIRLPOOL KDRS483VSS03 "Arrived on site and set left oven to preheat it reached 350 degrees in expected time. Customer experienced it not heating but a power outage has cycled the unit since that time. Observed it reach correct pre-heat temperature, no further repair is needed at this time. If situation continues tech line will need to be contacted
OVEN WHIRLPOOL WOS51EC0HS "Arrived on site and inspected oven and found control panel is unresponsive, replaced control panel and recommended to customer that it be connected to Wi-Fi in order to update correctly. If not connected to Wi-Fi control panel ken error out and be unresponsive. Job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found freezer door is opening and closing properly. Customer states two weeks ago freezer door would not close. It Corrected itself since service call was made. The customer states there was no food item keeping the freezer from closing properly. At this time refrigerator is operating as intended reported to tech line 7726144500
WASHER WHIRLPOOL WTW8500DC2 arrived on site and found saved error code F3E2, customer complaint is squeaking when washer is started. Ran test 51 and heard it squeak for a second when spinning or agitating but noise goes away immediately. Ran agitation and spin in manual cycle with 4 inches of water and noise did not come back.. Ran test 51 again and noise did not come back. Inspected rotor and stater and they are in good condition. Although observed, noise is not repeatable and washer is functioning normally despite it. Noise is not diagnosable."
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and found customer is experiencing washer spinning continuously at the end of the cycle, washer will spin until it is turned off. Ran diagnostic cycle 12 twice and a quick wash also. Quick wash ran for 15 minutes and completed. inspected washer and found no saved errors, spoke with techline and there are no known repairs for this. SR7726142919. Customer will contact office if issue continues. Will then need control board, pressure switch and hose. W11322905, W11314654, W11316246"
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site and found washer is stacked. inspected washer and found no saved error codes. Ran test 7 and washer spun, ran test 12 and it completed properly. Wet 2 large towels ran a drain and spin and it didn’t spin 7726148865; ordrng 1 2TECHS and 1 W11314654 (PRESSURE HOSE) and 1 W11322905 (ACU)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer gasket is not ceiling, took one picture. Customer is using duct tape to hold the freezer closed as much as possible. Both middle and upper drawers have been removed by customer. Bottom drawer is piled with food items, cardboard is wet to the touch and everything is covered with Frost. Disassembled freezer and found large amount of ice build up Everywhere. Removed all food and remaining freezer interior. Defrosted freezer reset rails and added silicone around perimeter of where liner meets cabinet to address any air gaps. After repair freezer door is closing properly. Explain to customer that freezer will likely take 24 hours to reach temperature again. No water leaks from connections at time of service"
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site and inspected refrigerator and found low water pressure while using dispenser. Cycle icemaker it is also loud when filling, switched filter out for a bypass and this did not correct the issue. Pulled refrigerator forward a few inches and water will now dispense properly. Waterline was pinched, and it is now operating normally. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found first noise customer is experiencing is compressor, this is normal and cannot be adjusted. Second noise is icemaker cycling and filling. Showed customer how to turn off icemaker at night. Refrigerator is operating as intended, no water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL WFW9550WW10 "Arrived on site and found customer is experiencing long drain times, inspected drain pump and found drain Catch is completely blocked by debris. Cleared debris and ran a rinse and spin cycle and it completed properly without any error codes. No water leaks from connections at time of service, job complete"
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site and found customer is an apartment complex, after speaking with maintenance supervisor they are now aware that this microwave is not covered under warranty.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found no saved error codes, Ran hot and cold water in manual and both are operating normally. Set washer into a normal cycle and found on the warm setting hot water valve is not being activated. Found incoming cold water temperature is 78°. Spoke with tech line and they said cold water temperature alone meets expected temperature and for warm water by the control board. Washer is operating as intended, no for the repair is required at this time. No water leaks from connections at time of service, job complete."