Alice - West Lake Hills, TX
Very quick, personable, excellent service!
Kevin was a superb technical repair gentleman. Kevin was very respectful and he fixed our clothes dryer and we were up and running.
Erin - Buda, TX
We highly recommended Kevin and your company for the fabulous service and we were even able to get the dryer repaired two days in advanced. Many thanks and take care. Respectfully yours, Mary and Erin Hehnly
Dennis - Driftwood, TX
Awesome service and pricing
Judith - Austin, TX
Excellent service repairman who knew his job. Fast and very tidy. Cleaned up after himself.
Trey - Spring Branch, TX
They were able to diagnose and fix the issue within 10 minutes
Monica - Manchaca, TX
We had a very knowledgeable tech come out. He was able to trouble shoot our problem and fix it in no time at all. He was courteous and helpful with maintenance tips as well.
Joseph - Austin, TX
Took care of business
Chris - Briarcliff, TX
Aura - Austin, TX
Curtis - Austin, TX
Great Service & Education
Mark - Austin, TX
Kevin was a good listener and provided information about how to resolve my issue. He showed me how to use my washer more effectively. He is the best!
Jodee - Dripping Springs, TX
excellent and professional
GERALD - Austin, TX
Prompt response to request and arrived as scheduled. Problem resolved easily, as he had parts with him.
Richard - Austin, TX
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site and found refrigerator is dispensing water at this time, customer experiences it’s stopping for days at a time. This usually coincides with colder temperatures outside. Spoke with tech line Steve Who commented there are no service pointers for this issue, said customer could call back when it is happening again. Or a data logger could be used to see if temperature around water line coil is freezing. When asked what could be done if water line is freezing no solution was recommended. There is no recommended repair for waterline freezing inside of fresh food section due to proximity to freezer air return. No water leaks from connections at time of service"
WASHER MAYTAG MHW5500FW0 "Arrived on site and found error code F3E1 and F9E1, set washer into an automatic test cycle and it passed correctly. Customer is using the correct amount of detergent. Replaced air trap, pressure hose, and water level switch. Also found vent hose connector on top of tub is broken and will need to be replaced; ordrng 1 WPW10568614 (hose)"
DRYER WHIRLPOOL WED6620HC0 "Arrived on site and inspected dryer and found is rattling during operation. Dryer was sold as an appliance package with home. Disassembled dryer and found evidence that it was dropped on the right hand front corner, took one picture added sound pads between motor mount and lower panel of dryer. This has helped noise volume and it is now tolerable but some is still present and due to drop damage a permanent removal of noise can’t be guaranteed. Homeowner will discuss the situation with builder."
DRYER WHIRLPOOL WGD5000DW3 "Arrived on site and found Rear panel off, belt left unattached, burner assembly partially disassembled. Rebuilt dryer and took a video of it heating after rebuild. Dryer is new and there is no lint in the interior, job complete"
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found saved error codes F8E1, F3E2. Found both valves are not flowing replaced valve assembly and washer will now operate normally. No water leaks detected at time of service, job complete"
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Fridge is set at 38 freezer is set at 1, ran test 3 and diffuser is operating properly, test 1 and 2 thermistors passed, Return air is clear. Spoke with techline they recommended moving crisper drawer in middle of fresh food section down on top of others. It restricts airflow to thermistor 7726909199"
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site and inspected washer and found saved error code for motor unable to reach target rpm, removed washplate and found teeth on gearcase and washplate are deteriorated and are no longer connecting. Took a picture of gearcase. Gearcase, washplate, and hub would need to be replaced at minimum.
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and found no ice production, attempted to cycle icemaker manually and motor would not move, cycled water valve and icemaker filled properly,after replacement icemaker cycled immediately and filled with water, no water leaks from connections at time of service, job complete"
WASHER MAYTAG MVWB765SW "Arrived on site and inspected washer and found customer has video of it making a squealing noise at the beginning of the cycle. Ran all functions in manual diagnostic and ran test 51 and 52 and could not duplicate noise. Failed washer through the manual diagnostic cycle higher than it would normally while cycling agitator and it did not make any noise. Discussed loading with customer to see if making an adjustment could remove tension from agitator that may cause noise. Requested that customer take more video if situation happens again. No water leaks from connections at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and found refrigerator is unplugged, no one is living in the home yet. Builder says refrigerator was noisy. Reconnected it to power and did not find any excessive noise during operation. Sent a video of refrigerator running to DW and MS Spoke with tech line to report, several noise issues can be solved by leaving refrigerator unplugged and may have corrected problem. 7726893232"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and found left adjuster is broken, replaced them with kit and dishwasher is now correct. No water leaks detected at time of service, job complete."
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site and found customers experiencing dishwasher filling with water intermittently. Disassembled inlet valve and found debris in it, replaced valve play explain to customer that is debris is coming from water source and keeping valve open there is nothing that will keep it from happening again. No water leaks from connections at time of service, job complete."
DRYER WHIRLPOOL WED8000DW3 "Arrived on site and found drum finish is peeling, replaced it and dryer is now correct. No lint found in dryer at time of service, job complete"
WASHER WHIRLPOOL WFW9250WW00 "Arrived on site and found error codes F9E1, F9E2, ran a diagnostic cycle and found washer is rattling badly, disassembled and found front panel is not attached, console is broken on several mounting pieces and isn’t secure, dispenser is leaking out the front, door and gasket are not closing properly and it is leaking here as well. Washer will need multiple parts No water leaks from connections at time of service; ordrng 1 W10209537 (frame) and 1 W10212726 (console) and 1 W10212806 (handle) and 1 W10240989 (frame) and 1 WP8540746 (panel) and 1 WPW10118967 (hinge) and 1 WPW10388315 (door-glass) and 1 WPW10399327 (dispenser)"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and inspected refrigerator and found evaporator fan motor is noisy during operation. Replaced evaporator motor diagnosed on previous visit and noise has stopped. Corrected thermistor placement, no water leaks from connections at time of service, job complete"
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site and found terminal block has failed, user interface is not showing any power. After replacing terminal block all function has returned to range. Job complete"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and inspected refrigerator and found it does not need a water filter home has its own filter system. Showed customer how switch inside of filter housing can be bypassed by holding it down. Customer will just put a piece of tape over it to prevent it from constantly beeping. No water leaks from connections at time of service, job complete"
MICROWAVE WHIRLPOOL GSC308PRS "Arrived on site and found microwave is healing very slowly, a half a cup of water is barely lukewarm after 30 seconds and after 90 seconds is still able to be touched without scalding. Replaced magnetron, capacitor, and diode as testers from non-inventory truckstop and this had no positive affect on the microwave.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found customer is experiencing washer UI being unresponsive, had to attempt entering diagnostic cycle on three different button combinations before user interface would respond. Replace user interface and recommended that if it is unresponsive again warming up ones hands by rubbing them together Improve the touch feedback. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site And found customer is experiencing dispenser not giving water intermittently, spoke with tech line and they recommended adding a water pressure regulator described in service pointer W11394954A. No water leaks from connections at time of service SR7726900906; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve)"