Washing Machine Warranty Repair
Dave - Austin, TX
On time, efficient, great service.
Kevin was very professional and thorough
Barry - Austin, TX
Dryer Switch Malfunction
Floyd - Austin, TX
Problem was quickly analyzed and resolved in a professional manner. Thank you.
Jonnie - Buda, TX
Manuela - Austin, TX
Robin - Kyle, TX
Peggy - Austin, TX
My overall experience was excellent. The technician took the time to answer all my questions and explained all the features on the washer/dryer
Jane - Austin, TX
Kevin was knowledgeable and timely.
Camden - Austin, TX
Brittany - Austin, TX
Kevin was very knowledgeable and fastidious
Washer and dryer service
Michael - Buda, TX
Kevin is very knowledgeable, friendly, takes time to explain everything to me about my appliances! He has came to my house 3 times and every time he comes out he always takes his time and not rushes to make sure appliance is working and I fully understands what he has done!
Diana - Austin, TX
Bob - Kyle, TX
Kevin Bell arrived on time, was very friendly, and quick!y set to work. He had our problem diagnosed in about 15 minutes and had it fixed shortly after that. Awesome job!
Reba - Austin, TX
WASHER MAYTAG MHW5500FW1 "Arrived on site and inspected washer and found customer is having trouble spinning out two bathmats at the end of a normal cycle. All other loads customer attempts complete properly. There is no saved error codes, Spoke with tech line and customer is experiencing unbalanced loads from not having enough items in washer. When washer is run on a drain and spin cycle with only one more bathmat it will complete spin properly. Washer is operating normally, no water leaks detected at time of service."
DRYER WHIRLPOOL WED75HEFW1 Arrived on site and found drum is oblong/defective. Will need to reorder.; ordrng 1 W10508188 (drum)
WASHER MAYTAG MVWX655DW1 "Arrived on site and found no saved error codes, customer is washing a load and observed it until completion. Washer did not shake excessively or move during agitation or spin cycle. Customer experience was likely an unbalanced load. Washer is operating as intended, no water leaks from connections at time of service, job complete."
OVEN KITCHENAID KODE500EBS02 "Arrived on site for noise during convection bake cycle. Set both ovens to preheat and didn’t find any noise. Raised both temperature to 475 and still didn’t find any noise. Could not duplicate customers experience, if issue returns Will need 2 of W10860984 and 2 of W10861504"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not working, found control board has failed. After replacing ran a diagnostic cycle and all functions are operating properly. No water leaks detected at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site and replaced reservoir, and leaking icemaker water tube and added Permagum per tech line recommendation. Also found water filter is defective and recommended customer replace it. Left bypass in place and water will dispense properly. No water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived on site and replaced torn gasket on fresh food door, no further repairs needed at this time job complete."
DRYER AMANA NED4655EW1 "Arrived on site for door is not latching is difficult to close, straightened door latch and it is working properly now. Airflow is good through lint screen and no lint buildup in unit cabinet at time of service, job complete"
WASHER AMANA NTW4516FW3 "Arrived on site and found customer is experiencing washer filling to the tub every time, inspected pressure hose and found it is good. Replaced control board and started washer with no clothes it only filled a couple of inches and begin washing. It is now sensing amount of clothing items properly. No water leaks from connections at time of service"
DRYER MAYTAG MUE2000AYW arrived on site and inspected dryer and found felt ring is loose no longer connected to drum. It is squealing when the drum turns against it and makes contact with the rear panel. Felt ring will need to be replaced. Quoted customer Felt Ring Seal ; ordrng 1 WP279368 (adhesive) and 1 WP33001807 (seal)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site and inspected refrigerator and found the doorstop cover on the bottom of the fresh food door was damaged on delivery. Took one picture of needed part, cartoon is not showing up on break down call mom he will need to be turned into parts research. No water leaks from connections at time of service; ordrng 2 DOORSTOPCOVERFRESHFOOD (PARTS RESEARCH )s and 2 WPW10632062 (cover-wire)s"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and set washer to run on normal cycle, observe the washer for 25 minutes and could not find any leaking. Could not duplicate customers experience washer is currently operating properly. No water leaks from connections at time of service, job complete."
OVEN WHIRLPOOL WFG550S0HZ0 "Arrived on site and replaced all parts diagnosed/ recommended by techline on previous visit, set oven to preheat and it reached temperature correctly and maintained it throughout bake cycle. No further repair is needed at this time, job complete."
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site and found customer is experiencing cold airflow from the exterior of the home into microwave. Found there is no damper on the top of the microwave. Replaced damper but discussed with customer this will do very little to keep cold air out. This microwave is complete, builder will need to address The issue with the airflow from the exterior of the home. Job complete"
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site and found customer is experiencing door error, replaced all door switches, interlocks, and fuse. Microwave is now working properly, job complete"
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site and found a microwave is not heating, replaced magnetron, capacitor, and diode and heating has returned to microwave. No further repair is needed, job complete"
DISHWASHER WHIRLPOOL WDF331PAHS "Arrived on site and set dishwasher into diagnostic cycle and found heating element turned off by control. At the end of diagnostics function has returned to heating element. Dishwasher is operating as intended, no water leaks from connections at time of service, job complete."
MICROWAVE KITCHENAID KBMS1454SSS3 Arrived on site and remove the control board for exam and rebuild.
DRYER WHIRLPOOL MED7000XW0 "Arrived on site and found dryer is rattling during operation, pulls dryer forward and rattling has stopped. Disassembled dryer removing lint and inspecting all components for noise. Everything is functioning properly and noise did not return after reassembling.
DRYER AMANA NGD4655EW2 "Arrived on site and found dryer will not raise above 80° garner is turning off after 10 to 13 seconds. Replaced thermostat and burner now stays on until temperature is reached. No further repair is required at this time, job complete"