Steve - San Marcos, TX
Kevin was very courteous and knowledgeable. 200% better than the previous repairman. Knew the problem right away. Excellent repairman.
Lee - Austin, TX
William - Austin, TX
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
BiigNiick - Kyle, TX
Warranty repair of a Maytag washer. Kevin was punctual and competent. And my washer works again! Thank you!
Missy1 - Austin, TX
On Time, Great/Efficient Service, Great Price
Davis - Austin, TX
He arrived on the date and within the timeframe set up for the appointment. I received a call about 30 minutes before arrival to give me the heads up Kevin was on his way. The problem was diagnosed quickly [error codes indicated a likely problem with an air pressure sensor - turns out the problem wasn't the sensor but rather the hose leading to the sensor had a small hole from rubbing against the chassis during operation]. Kevin identified the problem, replaced the hose, and did a quick check to ensure the error was no longer repeating. Everything [parts & labor] was covered under the Whirlpool warranty.
Yan - Austin, TX
great service and very knowledgeable and found issue quickly and fixed it very quickly
Allison - Austin, TX
Kevin was on time, couterous and quick!
Victor - Austin, TX
Kevin B. was awesome! He was extremely friendly and knowledgeable, and he patiently answered all of my (many) questions. While he was working on my dishwasher, he also gave me helpful tips on using my other Whirlpool appliances. When Kevin came the first time, the washer motor he replaced had a leaky seal. He notified me, ordered a new part, and then returned to install it. The leak was under the dishwasher, and I would have never seen it. I’m so glad Kevin noticed it and went through the effort of making sure it was properly repaired. Now, my dishwasher is working very well, and I’m extremely satisfied. Also, the people I spoke to on the phone to schedule and confirm my appointments were very pleasant to speak to. There is also an automated phone system that provides an arrival window with plenty of notice. Based on this experience, I would not hesitate at all to recommend Appliance Express to anyone else.
Newly 54 - Austin, TX
Technician was great. Analyzed the problem, installed a new circuit board and fixed.
Great Friendly service
Antonio - San Marcos, TX
Very knowledgeable, and very careful..
Great service , tank's
Sonia - Austin, TX
Although it took a week and a half to get an appointment, Kevin came when specified
Ralph - Austin, TX
Kevin did good job
Thorough and thoughtful
Janet - Austin, TX
Kevin did a great job in figuring out what was wrong with my dryer. He was thorough and thoughtful. Thank you!
REFRIGERATOR MAYTAG MFI2570FEZ05 "Arrived on site and replaced both waterlines and icemaker diagnosed on previous visit, after replacement confirmed icemaker will cycle properly waterlines are no longer leaking and confirmed reservoir is not leaking when the water is being dispensed. No water leaks from connections at time of service, job complete."
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site and replaced dishwasher front panel, dishwasher is now correct. No water leaks from connections at time of service. New homeowner has closed on the house and their contact information is now 512-507-1806 Susie leggett"
REFRIGERATOR MAYTAG MSD2651KGB "Arrived on site and found ice dispenser motor has failed, after replacing motor dispenser will not work properly. Freezer door is currently shutting properly could not duplicate customers experience. There may have been a shelf out of alignment or a food item creating pressure on it. No water leaks from connections at time of service."
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site and found dryer is rattling during operation. Added sound pad under motor mount, in between fan blade shroud and cabinet bottom, and around exhaust vent hose where it exits bulkhead. Noise has stopped and took video of before and after and sent to DW. No lint in cabinet at time of service, job complete."
DRYER WHIRLPOOL MEDC215EW1 "Arrived on site and found cut off has failed, after replacing all function has returned to dryer. Recommended to customer that vent to exterior be clean before dryer is used again. No lint found in cabinet at time of service"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found Connector to heating element is loose and after correcting dryer temperature ranges from 160° to 270° airflow is good Spoke with tech line and top of the dryer getting warm during operation is normal, 7723628001"
DISHWASHER KITCHENAID KUDS01IJWH0 "Arrived on site and found wash motor is not running, washer will fill with water washer motor wheel hub but is not spraying water and is hot to the touch. Will bring drain pump if needed. No water leaks from connections at time of service. ordrng 1 W10782773 (pump&motor) and 1 WP661658 (pump-drain)"
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site and attempted to disassembled washer to replace tub, basket will not separate from tub it is seized. Entire center assembly will need to be rebuilt in order to correct washer. Stator plates, shield, cover, heater, basket, hub, washplate Will be needed to complete repair. Will also need two technicians and two hours; ordrng 1 W10549509 (basket) and 1 W10820039 (hub) and 2 WP8557836 (plate)s and 1 WPW10137698 (shield) and 1 WPW10222008 (filter) and 1 WPW10297450 (cover) and 1 WPW10325894 (heater) and 1 WPW10380698 (washplate)"
RANGE WHIRLPOOL WFG525S0HB0 Arrived on site and found handle and trim are scratched damaged loose. Will need to replace both in order to correct door. Took pictures; ordrng 1 W11039068 (HANDLE) and 1 WPW10310922 (trim-vent)
WASHER WHIRLPOOL MVWC565FW1 "Arrived on site and found gearcase has failed, hub broke while removing basket, and also replaced capacitor. No water leaks from connections at time of service, job complete"
DRYER MAYTAG MEDC215EW1 "Arrived on site and replaced drum seal diagnosed on previous visit, after replacement dryer will now start normally and drum is no longer stopping during cycle. No lint found in cabinet at time of service, job complete"
COOKTOP JENN-AIR JED3430GS01 "Arrived on site and found a cooktop surface is damaged, after replacing cook top all burners are operating properly, no further repair is required at this time, job complete"
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site and found detergent dispenser cup is leaking, also replaced tub ring , no water leaks from connections at time of service, job complete."
REFRIGERATOR WHIRLPOOL ED5LHAXMT10 "Arrived on site and inspected refrigerator and found both sections are room temperature, exposed evaporator and there is no frost pattern, took pictures. Spoke with LM compressor will need to be replaced in order to correct issue, no water leaks from connections at time of service. Sealed system repair; ordrng 1 W10309994 (compressor)"
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and found no power showing on microwave, replaced fuse and all switches and power has returned but there is now a relay error and microwave will still not start. Will need to bring back control and also replace magnetron capacitor and diode to ensure microwave is working at the end of the next visit,; ordrng 1 W10850446 (capactr-mg) and 1 W10886077 (diode) and 1 W10892389 (cntrl-elec) and 1 WPW10693025 (magnetron)"
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site and found washer is stacked, found doorlatch is not operating and after Replacing it is not working properly. cycle will still not start, spoke with tech line and they recommended replacing control, having drain pump, and sensor on hand to ensure repair our next visit. Will need two technicians; ordrng 1 W11208385 (SENSOR ) and 1 WPW10605427 (pump-water)"
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site change found it when damper opens and closes it is loud, replaced damper and noise has stopped, no water leaks from connections at time of service, job complete."
COOKTOP JENN-AIR JGD3430BS00 "Arrived on site and replaced harness and spark module diagnosed by previous technician, confirmed all burners are igniting after replacement, job complete."
MICROWAVE MAYTAG MMV4205DS2 "Arrived on site and inspected microwave and found bracket already in place discussed in service pointer W10853726B, currently microwave is operating properly and interior light comes on every time door is opened. Spoke with tech line and they did not recommend any replacement or repair at this time. Customers experience is still intermittent and waiting until it is constant may be needed to properly diagnose problem. SR7723612463"
DRYER WHIRLPOOL MEDB200VQ "Arrived on site and found door catch has broken, after replacing catch door will not close properly