Julie - Round Rock, TX
PMonty - Round Rock, TX
Kayman Came to fix my downdraft blower. Arrived on time, able to get it all fixed and gave a great explanation of what went wrong. All great
Michael - Round Rock, TX
Tech was very thorough and professional had up up and running in no time, excellent service!
Marsha - Cedar Park, TX
He was professional, handled the job quickly and efficiently.
Washer Error Code
Susan - Austin, TX
On time, professional, great expertise,- ran full diagnostics and fixed the problem
Cash - Georgetown, TX
Kaymen communicated effectively and was patient with our staff. Good service.
Jose - Georgetown, TX
Fast, efficient, curteous service
Otmar - Pflugerville, TX
Had a Whirlpool dishwasher that was covered for repair under warranty. Kayman came out to inspect and fix it, and he was super courteous, knowledgeable and efficient in his repair effort. He diagnosed the issue in minutes, got the right part and had the dishwasher fixed and working perfectly in less than 45 minutes. Communication from the company was perfect, I highly recommend them for their professionalism, expertise, friendliness and efficiency.
Ralph - Austin, TX
Linda - Bastrop, TX
James - Austin, TX
Our technician quickly replaced the part for my oven.
Venkateswaran - Austin, TX
Sandi - Leander, TX
Great warranty service on my whirlpool appliance
Victoria - Austin, TX
Waiting time after multiple Reminders and calls since installation has been for over 2 months and a half. The ratings hereunder are only valid for the last 2 interventions
Replacing clothes washer display panel
Earl - Pflugerville, TX
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for refrigerator with interior light not working. Upon inspection I confirmed the RC lights out as well as the FC light. I replaced the FC light and that restored power to all the RC lights. Job complete.
COOKTOP KITCHENAID KCGD500GSS00 Arrived onsite to install previously diagnosed parts. I installed the manifold valve and switch harness. I tested unit and its working as designed at this time. No gas leaks detected during time of service. Job complete.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite for safety call gas leak on slide on range. Upon inspection I found the gas company had tagged the valve under the cabinet and put a paper on the cooktop stating do not use and hat the LF and RR burners were leaking . I turned the gas to the on position at the valve under the cabinet when I arrived I called techline to assist in finding the gas leak. With none of the orifices showing a leak with my bubble solution techline advised me to speak with safety to see if they want me to find the leak. ; ordrng 1 GASLEAKDETECTOR (GAS LEAK DETECTOR )
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for microwave oven combo doing weird things like stopping mid bake and showing error codes that can only be cleared by cycling the power. As well as not syncing with touch and the microwave timer starting on its own. Upon inspection I found stored error codes for low fan speed and microwave relay. In diagnostics I went through the component activation and I found that when I tried to activate the microwave light it would turn on the fan. On fan activation in high speed the fan sounded whirling and not consistent. I also noticed the right side interlock felt very weak when closing the door. I was able to recreate the touch syncing issue as well. I am ordering Blower (W11248652) console (W11297728) and returning with the main control, micro control and interlock. . ; ordrng 1 W11248652 (blower) and 1 W11297728 (console)"
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite to install previously diagnosed parts. The vent assembly didnt make it in my parts this morning but I installed the main control and console.. ; O-emld tckt
REFRIGERATOR KENMORE 106.5112921 Arrived onsite for refrigerator no cool in both compartments. Upon inspection I found the compressor and fans off. I accessed the back of the unit and checked voltage to the compressor and there was none. I then accessed the control in the RC and tested voltage at the thermostat and got 123Vac after wiggling the connectors and re securing the control the compressor and condenser fan both kicked on and began cooling.To replace the thermostat and control. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the upper rack stoppers. Unit is working as designed. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator with no cool in both sections. Upon inspection I found the compressor on when I arrived. I tested amp draw on the compressor and it tested good . I went to test 4 in diagnostics and could not hear the 3 way valve change position. I tested the resistance at the valve coil and got a faulty reading on one of the pins. There is no frost pattern on the evaporators and none of the lines are cold. I am recommending a sealed system repair. Ordering compressor (W10832994) drier (WPW10143759) FC evaporator (WPW10608485) 3 way valve (W10874835) coupler (W10913906) RC evaporator (W11116006) returning with the controls just Incase. Office to R/S. ; ordrng 1 W10832994 (compressor) and 1 W10874835 (valve) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
VENTHOOD UNKNOWN UXT5236BDS1 "Arrived onsite for noisy vent hood. Could not locate model and serial #. Upon inspection I found the motor making a slight buzzing sound. I replaced the motor and noticed the fan blade slipping down in high spin. I used a stopper wrapped around the motor stem to keep the fan from slipping. I tested unit and it is operating as designed at this time. Customer brought to my attention a clanking noise when the unit is turned off. I went to the outside vent and found the flap is a very light metal material that will knock against the grate on windy days, I explained this to the customer and advised looking into other options for the vent flap on the outside. Job complete."
DRYER WHIRLPOOL "ASKED)E,CDC,ED DW,JA"
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for refrigerator doors not aligned . Upon inspection I found the left side door out of alignment. The customer brought to my attention the bottom hinge bent downward. I removed the left door and bent the hinge back into place. I aligned the doors but the handles were still slightly out of line. I explained to the resident that there is not much else I can do to align the handles. Unit is working as designed at this time. No leaks detected during time of service. Job complete.
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite for dishwasher door not closing upon inspection I found the hinges were not set on the hinges correctly causing the door to hit against the tub. I corrected the hinges and was able to get the door to clear the tub but it still would not latch. I replaced the latch but the problem remained I noticed the lower rack pressing up against the door when trying to close after investigating I found the tub was dented inward and creased in places causing the mis alignment of the door and making the lower rack be pushed outward . I spoke with rich at techline and he recommended replacing the tub.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for refrigerator loosing cool in both sections and making loud noise. Upon inspection and a conversation with the customer I found the unit had returned to normal cooling but they had experienced a power outage briefly in the past couple of weeks. I inspected the FC and found some frost build up on the evaporator cover. I accessed the evaporator and found a small melted block of ice sitting under the evap fan which would cause the loud noise. I steamed and tested the drain pan to make sure there were no obstructions. I successfully put the unit into defrost. also tested the RC and FC thermistors and they both passed. With the drain clear and the evaporator showing a good frost pattern I determined that due to the power outage it must have interrupted the defrost cycle and allowed frost to build up then returned to normal function. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
ICE MACHINE KITCHENAID KUIX535HBS00 "Arrived onsite for ice maker. Customer advised they are getting a replace,ent and no service needed at this time. Job complete."
WASHER MAYTAG MHW6630HW0 Arrived onsite for washer not draining. Upon inspection and a brief conversation with the customer I found that the unit will stop mid cycle on certain loads and stuff comes out sopping wet. I ran a quick diagnostics test and all functions passed I spoke with techline and they recommended replacing the ACU. I replaced the ACU and tested unit. Unit is working as designed at this time and no leaks were detected during time of service. Advised customer to monitor system and let us know if there anymore issues. Job complete. SR#7728827252
WASHER FRIGIDAIRE FAFS4272LW0 "Arrived onsite for washer that wont advance through cycles and showing a door latch error. Upon inspection I found the door sagging causing it to hit against the latch port. You have to lift up slightly to correctly engage the door. I put the unit into diagnostics and found that with every function I tried to test it showed a door error and would not let me advance through diagnostics I am ordering a hinge Hinge (134550800 ) lock (131763256 ) and motor control (134618213) also ordering water valve housing (134964020). ; ordrng 1 131763256 (LATCH ASSY ) and 1 134550800 (hinge,door) and 1 134618213 (control board) and 1 134964020 (housing)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for refrigerator not dispensing water or ice. Upon inspection I found that when either pad was pushed I got no response from the ice motor to dispense and no sound from the water valve. I replaced the control to try to remedy this. The issue still remained. I removed the ice bin and the motor worked. I found some of the ice in the back of then bin had formed into a block. I dumped the ice and replaced the bin. The ice motor worked as designed and the water dispenser also works now. Job complete.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite for refrigerator no cool and to diagnose issue. I accessed the RC evaporator and found the drain pan badly cracked at the drain hole. Unit will need a RC drain pan for repair. WPL to R/S with customer. Job complete.
RANGE WHIRLPOOL WEG750H0HZ Arrived onsite for range with touch screen unresponsive. I found the unit was not connected to WiFi we tried connecting to WiFi for the update but it ended up causing the whole console to lock and allow no use. I replaced the console and the customer brought to my attention a hissing RF burner. I found the electrode not making good contact and the orifice obstructed. Ordering ORF holder(W10867780) ; ordrng 1 W10867780 (holder-orf)
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite for microwave with door that wont shut all the way. Upon inspection I found the door intermittently not making full contact with the right side interlock. I was able to manipulate the MW door to favor the right side a bit and the light will turn off. I explained to the customer to shut the door with a little more force to engage that interlock. In the event of a call back please send interlock right side. Job complete.