Great Service, Friendly Serviceman
Jim - Round Rock, TX
Kayman was prompt in arriving for his appointment and quick and knowledgeable with his work. He fixed my issue without delay and did it with a very friendly attitude.
COVID Protocols followed! Polite & Professional for Tommy and Kayman.
Lee - Leander, TX
I also had Tommy for my first service call and he was "5 stars" as well. All COVID protocols followed. Both were Polite and Professional.
Mukesh - Austin, TX
7th Visit, Same problem
Charlie - Pflugerville, TX
I’m disappointed that the door seal and internal components have been replaced multiple times without success. The techs are always very nice, but the problem remains unsolved. We’ve been listening to a loud, I rating sound from this fridge for 11 months and that’s extremely frustrating.
Joan - Austin, TX
Very efficient. Technician was very knowledgeable and professional.
David - Pflugerville, TX
I was impressed with the service
Great, fast service
Dona - Austin, TX
Technician was able to diagnose the problem right away from my description of sounds the refrigerator was making.
Dryer motor replacement
Rene - Georgetown, TX
Ector - Pflugerville, TX
Kayman B answered all my questions. Very knowledgeable.
Whirlpool Warranty Service
Charles - Round Rock, TX
I thought Kayman B did an excellent job repairing my clothes dryer.
Stella - Georgetown, TX
Cindi - Georgetown, TX
Paul - Georgetown, TX
Great team of professionals, office and field. Did what it took, 3 people, to do the job professionally.
Great Service for my Oven
Steve H. - Austin, TX
Profesional in everey aspect
Carlos - Austin, TX
Excellent tech. Called and showed at the time he promise. Explained in detail the reasons for the problem.
WASHER AMANA NTW4605EW0 Arrived onsite for washer making whirling noise. Upon inspection I found the unit would make a ticking noise while in spin. I lifted the unit and found gear case oil on the pulley shield and and the belt stripping. I will need to order the gear case (W11454741) cam (W10721967) belt(WPW10006384) shifter(W10913953) for repair. ; ordrng 1 W11454741 (Gear case) and 1 WPW10006384 (Belt) and 1 W10913953 (Shifter)
FREEZER WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator with no interior lights and the dispenser not working. Upon inspection I found the dispenser had icons lit but it would not dispense water or ice. I am able to put the unit into diagnostics. I found the pantry UI dead. I cycled power then I accessed the power supply and confirmed voltage coming in and out of the board. I accessed the pantry UI and found the cavity full of water and one or more of the connectors shorted and disconnected from the board. Due to the damage of the connector I am not able to repair today. I will need to order the pantry Drawer (W10815674). I spoke to techline to report the issue. They advised that I disconnect the pantry UI completely. I did and it restored interior light function as well as the dispenser. They advised I return with the UI harness just in case. Requesting AUTHO and to Office to R/S due to part availability and authorization needed. ; ordrng 1 W10815674 (Pantry drawer)
DISHWASHER GE GSD2100V55BB Arrived onsite for dishwasher not draining and previous issue returned. I removed and replaced the solenoid but the unit would still not drain. After speaking with PR we determined that the timer must have gone bad again or was a bad part from the factory. I will order a timer (WD21X10474) and a solenoid (WD21X10268) just Incase. Office to R/S. ; ordrng 1 WD21X10474 (Timer) and 1 WD21X10268 (Solenoid)
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for refrigerator with FC door not sealing. Upon inspection I found the FC hinge bending downward causing the door to get caught and wont shut unless you push on the door. It also looks like the upper washer on the hinge is wearing down. I am ordering a washer upper(WP489467) lower( WP487576 ) hinge center(WP2166037) office to R/S ; ordrng 1 WP489467 (Washer upper) and 1 WP487576 (Washer lower) and 1 WP2166037 (Hinge)
DISHWASHER WHIRLPOOL WDTA50SAHZ Arrived onsite for dishwasher not cleaning or heating but water entering the unit. Upon inspection I found a stored error code of F4E3 for failed motor. I let the cycle run and found the diverter clicking and humming but not pushing any water through the spray arms. I confirmed the heater is working but I am ordering the sump and motor (W11087376) for repair as well as the heater(W10703867) and control just Incase. ; ordrng 1 W10703867 (Heater) and 1 W11087376 (Sump n motor)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for refrigerator with interior lights out. I replaced the FC module and all lights restored function. Job complete.
WASHER MAYTAG MVWC465HW2 Arrived onsite for washer not completing cycles. Upon inspection I found no stored error codes. I called techline and we inspected the drive system and continuity of the drive motors harness. I found the drain line was pushed too far in the stand pipe causing the unit to siphon water and throw off the cycles. No repairs needed at this time. Job complete.
WASHER WHIRLPOOL MHW5630HW0 Arrived onsite for washer not draining and not spinning out clothes all the way. Upon inspection I found error codes for long drain over suds and long fill. I accessed the drain pump and found it almost all the way clogged with hair and debris. I removed the debris and re assembled the unit. I tested the unit through diagnostics and it is working as designed at this time. No leaks were detected during time of service.
WASHER WHIRLPOOL WTW5005KW0 Arrived onsite for washer not agitating or spinning. Upon inspection I found the units basket and agitator would spin together when trying to agitate. I lifted the unit and found the actuator had come disconnected from the cam assembly and would not allow the unit to shift between agitate and spin. I re connected the shift arm and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I contacted tech line to report. SR#7730090977. Job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for microwave combo with timer that wont count down. Upon inspection I found multiple stored errors for control to UI state status mis match. The unit would also reboot every time they tried to preheat. I am ordering the console, microwave control and main control for repair. Returning tech make sure the unit gets connected to WiFi before closing out. Ordering console (W11297728) micro control (W11325603) ; ordrng 1 W11297728 (Console) and 1 W11325603 (Micro control)"
WASHER MAYTAG MVWB855DC Arrived onsite for washer leaking water while not in operation. Upon inspection I found stored error codes of F3E2 F0E4 F8E6. I cleared the codes and found that the hot side of the valve was allowing water to seep by and leak into the tub while not in use. I found deposits built up inside the valve and the hose beginning to corrode. I advised the customer that they would need to replace the hose soon. I replaced the valve and tested the unit in diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with no water entering the unit. Upon inspection I found the hot water for the house turned off. I found the valve very hot from trying to be run dry. I also found the UI adhesive had failed and was separating from the console. The valve will need to be replaced and the console. Ordering Console (W11116422). And returning with the valve. Office to R/S due to part availability. ; ordrng 1 W11116422 (W11116422)
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave that wont turn off and keeps running after its done. Upon inspection I found the unit I stand by. I could not recreate the issue but the resident showed me a video. I will need to order upper interlock(W11433682) lower (W11433683) and the main control (W10892389) for the repair. Office to R/S due to part availability. ; ordrng 1 W11433682 (Upper interlock) and 1 W11433683 (Lower interlock) and 1 W10892389 (Control)
WASHER WHIRLPOOL WTW4855HW1 Arrived I site for washer leaking. Upon inspection I found the valve stuck open allowing water to seep by and leak into the tub. I replaced the valve and ran a diagnostics cycle on the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite to confirm a voltage issue at the wall outlet. Again L1 to common is only getting 5Vac but when you push on the outlet the voltage returns. I showed the resident and contacted the electrician so I could explain it to them in technical terms. He said he would return and re evaluate the outlet. Job complete.
RANGE WHIRLPOOL WFG525S0JS1 Arrived onsite for oven that wont ignite. Upon inspection I found the the bake ignitor would not spark during preheat. I found voltage being constantly fed to the ignitor. I replaced the module for the bake and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator with lights out on the FC and RC. Upon inspection I found the FC module dead and the RC light dim and flickering.
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite to install previously diagnosed parts. I installed the micro control and tested the unit. The unit is working as designed at this time. Job complete.
OVEN WHIRLPOOL WFE525S0JS0 Arrived onsite for range with cooktop burners or oven not working. Upon inspection I found the L1 at the terminal block loose and it began to spark when I tried to preheat. I tightened the bolt and tested voltage and polarity. All checked good. I was able to preheat the unit and it is working as designed at this time. Job complete.
WASHER WHIRLPOOL WTW6120HW1 Arrived onsite for washer not cleaning clothes. I tested the unit through diagnostics and found all functions working correctly. I contacted tech line to document the call. SR#7730075836. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.