Steve - Austin, TX
Chris - Austin, TX
Great service! Very Professional 👍
Charissa - Austin, TX
Michele - Leander, TX
Justin came to service my dishwasher. His customer service was outstanding, very professional, very knowledgable. He listened to what I thought and then did his diagnosis and fixed the problem! Would recommend Applicance Express!!!
Excellent customer service
Deborah - Cedar Park, TX
The technician provided vital information for the operating of the refrigerator.
Jose - Cedar Park, TX
Erik - Cedar Park, TX
Thanks for your professionalism.
Maytag Washer Repar
Rieger - Cedar Park, TX
Excellent service...I really mean it...Technician was presentable with booties to protect my floors....very knowledgeable about the repair. And it was done promptly and correctly... Very happy
Aaron - Leander, TX
Dhara - Cedar Park, TX
Excellent Customer Service!
Andrea - Austin, TX
The technician was very knowledgeable. He explained the issue with my burner and what he did to resolve the issue. He answered all of my questions.
Nathan - Cedar Park, TX
He fixed it, good stuff
Larry Delagarza - Austin, TX
Justin provided me great customer service...he was cordial answering my questions. He also asked plenty of questions to pin point what the issue could have been...and of course HE FIXED MY ISSUE.
Alison - Leander, TX
Justin, with Appliance Express was friendly, knowledgeable and efficient! Flexible service time was super helpful.
Great service, great crew
Lindsay - Leander, TX
Justin and his crew were fast, informative, and adhered to COVID safety. Thanks!
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to install previously diagnosed parts. Installed all parts and issue still occurred.
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site for a dishwasher not closing. On arrival customer stated they finally closed it. Upon further inspection I found latch on unit physically worn down and slanted not allowing a great connection. I installed new latch and put unit through diagnostics cycle. Unit is not working as designed. I also noticed that prior to service there was part of the LED out on UI. Not harming function of unit at this time. Call complete.
DISHWASHER KITCHENAID KUDS30FXSSA Arrived on site to install previously diagnosed parts. Installed new harness and control. Put unit into diagnostics and ran test cycle. Unit is now working as designed. No leaks observed at time of service.Call complete.
REFRIGERATOR JENN-AIR JS48SEDBDA Arrived on site for refrigerator with cooling loss in FC. Measured temps and found FC at 18°F and RC at 35°F. I put unit into diagnostics mode and found the evaporator thermistor reading as opened. I found a bad evap thermistor which needs to be replaced. Ordering parts and office to reschedule.; ordrng 1 67001995 (Evap Thermistor)
REFRIGERATOR MAYTAG MFI2570FEZ08 "Arrived on site for refrigerator not making ice. I tested temps and found the FC at 5°F and the RC at 31°F. I tried to gain access to ice maker but found it frozen shut. Once I gained access to ice maker I found large sheet of ice along bottom of it. Ice maker is testing and running as designed. Water is seeping into ice maker allowing it build up and freeze. Need to replace valve. Ordering part. ; ordrng 1 W11043013 (Inlet Valve)"
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site for drawers in RC not closing properly. Found pantry drawer not sitting on rails correctly. Adjusted drawer and unit is now working as designed. Call complete.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop not sparking. Upon further inspection I found ignitor and holder orifice not aligned correctly and had to gain access to holder and adjust. Could not gain access to M&S number. Unit now working as designed. Call complete.
MICROWAVE WHIRLPOOL KMHS120ESS9 Arrived on site to install previously diagnosed parts. Installed new control and panel. Installed new interlocks and found interlocks chattering and not making great connection allowing MW to stop shortly after you press start. Will need to order and replace interlocks. The new control did fix the previous light issue.. ; ordrng 2 W11197766 (INTERLOCKS)s
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for cooktop with UI not responding. Customer stated they recently had a power outage. I cycled breaker and unit started working as designed. Tested unit and found no mechanical failures. Call complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher coming off of its hinges. Upon further inspection I found pads broken off and allowing door to fall down. Installed new pads and unit is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerator with no cool in RC. Upon arrival customer stated actual issue was that intermittently the unit will lose lights and cooling in RC and FC completely, but the UI will still have lights. He stated he will cycle power and unit will begin working again. I checked temps and found FC at -1°F and RC at 34°F. I then checked the FC evap fan, the thermistors, door switches, ice maker, inverter box, and harness. All parts tested good. Checked voltage at control and it was good. Found no mechanical issues with unit. Advised customer it sounds as though they are having a breaker or power surge issue. Call complete."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site Afro UI with intermittent failure. Found bad UI and Control. Cycled power off and installed new control. Cycled power on and off again and installed new UI. Cycled power back on and unit is now working as designed. Call complete.
MICROWAVE WHIRLPOOL KMHC319ESS3 "Arrived on site for OTR that was having intermittent UI failure. Upon further inspection I found the turntable would not rotate, but the unit would heat and the UI was functioning. I found a bad turntable motor. I could not recreate the UI issue at the time of service. I let the customer know that we would need to replicate issue to accurately test. I also let them know it could be a UI or a UI/control issue.
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer that was not heating. I tested heat and air flow and both tested good. Unit is working as designed. Customer stated they had a power surge a few days ago and yesterday they finally ran a cycle that dried their clothes. Call complete.
DISHWASHER GE GLDA690F00BB
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to install previously diagnosed parts. Installed new baffle motor and u it is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install previously diagnosed parts. Found wrong part in box. Cycle power at breaker to see if UI stopped flashing power error. Error stopped flashing. Let customer know give it 24 to 48 hours and if it stops having the issues to give us a call. Having to order new UI. ; ordrng 1 W11089931 (UI)
DISHWASHER WHIRLPOOL MDB9979SKZ0 "Arrived on site for dishwasher making grinding noises. Upon arrival customer stated unit would also no longer drain. I put unit into diagnostics mode and found stored error codes F9E1 for no drain and FAE2 for vent motor electrical problems. I gained access to drain pump and found metal on propeller broken off and blocking drain. Removed metal and ordering new drain pump via service pointer W11482561. Gained access to vent motor and ohmd it out. Vent motor ohmd out bad, ordering new vent motor. Need to install new drain pump and vent. Office to reschedule.; ordrng 1 W11412291 (DRAIN PUMP) and 1 W11414073 (VENT ASSEMBLY )"
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for wall oven with error code F8E0. Upon further inspection I found the UI hardly responding to touch. Customer also stated major issue on unit is that it will not turn off and she will need to use breaker to turn unit off. Found bad UI and will need to replace before further diagnosis. Ordering UI to install. Will bring blower and control just in case. Office to reschedule.; ordrng 1 W11297728 (CONSOLE)