Fast and Convenient
Nita - Burnet, TX
Timely Professional Friendly - got the job done! On the Live Chat with Kitchen Aide, I understood there would not be a charge. That was my only concern with the service call, but nothing against the Technician. Even though there was a charge it was fair and I was happy to pay.
Gina - Georgetown, TX
Jonathan Short was amazing. Not only did he quickly diagnosed and fix my refrigerator issue. He walked me through all my other new appliances. Giving me tips on getting the best performance out of all of them.
Greg - Georgetown, TX
Trang Tran - Georgetown, TX
Great Service, Learned Alot!
Sue - Georgetown, TX
Jonathan took his time and explained things to me and taught me how to do good routine maintenance on my washer so I can get better service out of it. I really appreciate that!
Great service - great Tech’s
Micheal - Liberty Hill, TX
The tech’s that came out were great folks as usual. They know their jobs and and are customer friendly/respectful. Keep your great employee’s and service and, you’ll always be a top notch outfit which, sadly the exception rather than the rule these days.
Dorothy - Kingsland, TX
Jonathan was efficient, did good work & explained everything well.
Matt - Horseshoe Bay, TX
An okay experience
Barbara - Meadowlakes, TX
An okay experience
Ripthorn - Leander, TX
Great service, on time.
Velma - Georgetown, TX
Great Job, Jonathan!
Linda - Georgetown, TX
We were very appreciative that Jonathan kept investigating until he found what was wrong with our dryer; so happy it could be repaired!
Kayode - Georgetown, TX
He was very knowledgeable and was very patient answering numerous questions
Jonathan is great
A - Liberty Hill, TX
Roger - Texon, TX
Very polite, knowledgeable technician. Came in and out and took care of business.
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site for venthood lights not working. Inspected unit and work area. Tested voltage to unit and found 120 volts. Gained access to lights and tested voltage and found no voltage to lights. Gained access to control and found loose wire at control. Corrected wiring and tested lights. Found lights working. All test good.
OVEN WHIRLPOOL WOS72EC0HS00 Arrived on site for oven not able to set cook time and screen not scrolling properly. Confirmed failure. Performed diagnostics mode and checked fault codes and found none. Performed factory reset and tested components activated. Tested in user operating mode and found all operation working after performing factory reset. Spoke with customer on repair and user care. All tested good.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for oven not powering on. Customer stated that after running self clean cycle unit had lost power. Turned circuit breaker off and gained access to thermal fuse. Measured thermal fuse resistance and found opened. Removed failed fuse and installed new. Powered unit on and performed diagnostics mode, tested all operations. All tested good. Spoke with customer on user care guide."
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for refrigerator making a rattle sound. Performed diagnostics mode and found air baffle motor at fault. Will need to order air baffle and schedule ordrng 1 WPW10479155 (AIR BAFFLE )"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install previous diagnosed part. Gained access to failed defrost sensor and installed new. Performed diagnostics mode and tested sensor and found passed in diagnostics mode. All tested good, no water leaks detected durning service."
FREEZER KITCHENAID krmf706ess01 "Arrived on site for refrigerator freezing up on FC evaporator after evaporator fan assembly was replaced for power failure occurring. Gained access to FC evaporator and inspected terminal connectors. Performed diagnostics mode and tested FC evaporator fan. Ran test 6 defrost cycle. Found heater activating. Measured resistance on defrost thermostat and found at 3.1 K ohms and found within range, was at room temperature. Called Whirlpool tech support and spoke with Justin. Went over prior repair and testing. He stated it would need stealth UI replaced. Spoke with customer on failure. We are going to see if resetting will correct failure before replacing UI. Informed customer on where to look for ice developing and possible sounds that may occur if failure reappears. Customer will call at first signs of failure. (SR# 7726918680)."
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previous diagnosed part. Removed failed valve and installed new. Performed diagnostics mode and tested valve operation. Monitored operation and inspected for possible water leaks. Ran automatic test cycle and all passed. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for for dishwasher leaking water. Performed diagnostics mode, no error codes. Monitored test cycle and found unit leaking at sump assembly/ diverter. Will need to replace assembly to complete repair.
RANGE WHIRLPOOL WFG550S0HZ1
RANGE WHIRLPOOL WFG550S0HZ1
REFRIGERATOR MAYTAG MSB27C2XAM00 "Arrived on site for refrigerator interior lights flashing. Performed diagnostics mode and tested door switch operation and found opening and closing. Tested DC voltage to LED control and found within range. Found bad LED control.Removed failed LED control and installed new. Tested all operations, all tested good. No water leaks detected durning service.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Arrived on site for refrigerator leaking water. Inspected unit and found not cooling and water is from ice melting. Found condenser fan and compressor not running. Performed diagnostics mode and tested compressor and condenser fan. Tested voltage to compressor and found none. Tested compressor motor windings and found within range. Tested compressor capacitor and found working. Found failed control and starting device. Will need to replace and continue diagnostics. ; ordrng 1 W11088499 (CONTROL) and 1 WPW10260370 (STARTING DEVICE )"
WASHER WHIRLPOOL WM2250CW "Arrived on site to install previous diagnosed parts. Gained access to shocks. Removed broken shocks and installed new. Removed torn door bellow and installed new. Performed diagnostics mode and all cycles. All tested good, no water leaks detected.
DISHWASHER WHIRLPOOL WDT720PADM2
WASHER ROPER RTW4516FW2 "Arrived on site for washer over filling. Performed diagnostics mode and checked fault codes. Found none. Ran automatic test cycle and monitored testing. Gained access to control and checked pressure hose and found cleared . Ran regular wash cycle and monitored water leave. Found water level good. Spoke with customer on raising lid and filling. All tested good, no water leaks detected."
FREEZER THERMADOR T36IF900SP/05 "Arrived on site for freezer beeping intermittently and not making ice. Performed diagnostics mode and checked fault codes. Found none. Called tech support and spoke with Chris. He stated to perform factory reset. Ran factory reset. Found water filter not engaged. Corrected water filter and tested operation. All tested good, no water leaks detected durning service."
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site oven not heating. Performed diagnostics mode and found no fault codes. Tested bake operation and found no voltage to igniter at control. Removed failed control and installed new. Tested bake operation, all tested good. Spoken with customer on failure and repair."
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found no rinse aid in dispenser. Performed diagnostics mode and found no fault codes. Measured incoming water temperature and found within range. Tested amp to element and found at 6.5 amps. Tested heater at end of test mode and found working. Spoke with customer on rinse aid and user care guide. All tested good, no water leaks detected durning service."
RANGE WHIRLPOOL KGSS907SSS03 Arrived on site for range oven not heating. Performed diagnostics mode and found no spark to igniter. Tested spark module and found failed spark module control. Replaced spark module control and tested. Found unit clicking but no spark. Replaced igniter kit and tested unit found sparking but not igniting. Will need to replace spark igniter wire. Spark not getting to igniter. Office to schedule appointment when ETA is available. ; ordrng 1 WIREFROMMODULETOSPARKBAKE (WHITE WIRE/ PART RESEARCH )
WASHER MAYTAG MVWB850YG1 Arrived on site to replace washer tub that customer had on hand. Disassembled unit and found unit will need to replace complete hub assembly. Removed basket to insure no more issues on return. .; ordrng 1 W10820039 (HUB ASSEMBLY ) and 6 WP8533953 (SCREWS)s