Very knowledgable, friendly and professional.
Sundaresan - Austin, TX
Jonathan and his partner Dave arrived on time and were congenial. After a few questions from us, Jonathan dug into diagnosing the problem with the dishwasher. Within 15 to 20 mins he isolated the problem, explained it to me and replaced the part pronto. Further, he gave me tips and answered my questions. Overall, very professional and it was a pleasant experience for us.
James - Georgetown, TX
Completed job expeditiously. Took care not to damage any cabinets or flooring while performing service on refrigerator. Cleaned up thoroughly after job.
Very very poor service
Prajakta - Round Rock, TX
Very disappointing and dissatisfy experience Waited for over 2 weeks a part to arrive. Just wondering how can you not have extra parts when that’s all you do of repairing appliances
Very good thanks
Bill - Georgetown, TX
Excellent service and education.
Mary - Georgetown, TX
I really appreciate you repairing g my washer and reaching me something I didn’t know. In the future I will separate clothes by fabric as well as colors. I will also empty my pockets better!
Julie - Round Rock, TX
Kevin - Georgetown, TX
Jean - Round Rock, TX
Jonathan took time and showed me tips for my new washer. He was very thorough.
Leah - Round Rock, TX
KAH - Round Rock, TX
The Appliance Express technician was friendly, efficient, and very knowledgable. Fantastic Service !
Edgewater - Round Rock, TX
Yashica - Georgetown, TX
Jonathan did an excellent job!! he was professional and courteous and was super helpful when I asked him questions. I really appreciate him!!
Good service, but pricey
Ryan - Liberty Hill, TX
Your service fee should include an hour of labor... there is no reason I should be charged another $80 in labor for something that took 15 minutes to install.
Lora - Bertram, TX
Second time's the charm
Charles - Burnet, TX
Lowes sent another company here first. The machine was deemed "fixed" without actually checking that it worked. Jonathan took the time to look at the hidden parts of the machine. He quickly fixed the problem. Thanks Jonathon
REFRIGERATOR JENN-AIR JFC2089BEP01 "(DZ)Arrived on site for refrigerator water dispenser dripping water. Tested water dispenser by flushing over 4 gallons of water through system. Found air present that would not bleed out. Replaced inlet valve, water reservoir and filter housing. Flushed 3 gallons water through system and no air leak was found. All tested good."
REFRIGERATOR KITCHENAID KFIL27CXMS5 "(Dz) Arrived on site for ice maker not producing ice. Gained access to ice maker. Jumped terminals to advance ice maker cycle. Found Ice maker not responding. Tested motor resistance and found open. Replaced ice maker assembly and harness. Tested cycle and found all is working at this time.
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for dishwasher leaking from bottom. Inspected unit and work area. Found water damage on cabinets next to unit. Performed diagnostics mode and found error F9-E1. Removed sump and inspected and found leaking water at diverter. Removed failed sump assembly and installed new. Tested operation and monitored for water leaks. All tested good, no water leaks present."
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer walking. Customer stated that unit moved and scratched the dryer. Inspected washer suspension, found no issues. Performed diagnostics mode and checked fault codes. Found error F7-E7 motor unable to reach target speed, flowed tech sheet procedure and all test passed. Ran manual high speed and agitation cycles back to back . Added 2 large towels to washer and ran rinse and spin cycle, failure did not occur. Found no mechanical failures. Unit was operating as designed, no water leaks present at time of service."
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for refrigerator not freezing in FC and not making ice. Inspected unit and work area. Found ice buildup on top left side of RC evaporator. Found improper frost pattern on FC evaporator. Found possible seal system failure. Will need to check system pressure. Will return with compressor, filter drier and both evaporators. Will need authorization to complete repair. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 TJAF120 (ACCESS VALVE ) and 1 W10865322 (FC EVAPORATOR ) and 1 W11025999 (COMPRESSOR ) and 1 W11035643 (RC EVAPORATOR ) and 1 W11109499 (DRIER)"
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for previous diagnosed parts. Gained access to thermistor and removed failed sensor and installed new. Removed remaining ice and assembled unit. Performed diagnostics mode and tested sensor. Tested all other operations. All tested good, no water leaks present."
WASHER KENMORE 110.459664 "Arrived on site for washer getting error code of FH . Performed diagnostics mode and monitored test cycle. Found unit getting hot and cold water. Found suds buildup in test mode. Cleared pressure switch and inspected inlet valve screens. Found fault is due to suds buildup. Recommend to run a machine cleaner through unit. All other operations tested good, no water leaks detected.
MICROWAVE JENN-AIR JMW2430DP02 "Arrived on site for unit making rattling noises after preheated on convection bake. Inspected unit and work area. Performed diagnostics mode and tested individual operation. Heated unit to 300°. No noises occurred, cycled temperature up to 400°. Found fan rattling. Will need to replace blade and cover. ; ordrng 1 SEENOTE (OFFICE SCHEDULE ) and 1 W10496637 (BAFFLE) and 1 W10860984 (FAN MOTOR. )"
RANGE GE JGBP26BEA6WH "(DZ)Arrived on site for oven that would not have heat when baking. Perform diagnostics tested amp draw to igniter with unit in bake mode. Found no amps in igniter. Removed wire nuts and tested resistance. Found igniter opened Removed bake burner, replaced igniter. Assembled unit. Tested all operations. All tested good.
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site for washer not operating. Performed diagnostics mode and checked fault codes. Found F9 E1 drain error. Tested voltage on activated drain pump and found 120 volts. Removed drain pump and inspected and found trim nail that damaged impeller. Replaced drain pump and tested operations. Found drain pump working. Inspected for leaks and none found. Ran automatic test cycle and monitored cycle. All tested good, no leaks present."
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site to install previous diagnosed parts. Spoke with customer on washer performance and unit has been working but wants to continue to replace parts. Gained access to to analog pressure switch, hose and air trap. Removed failed pressure system and installed new. Assembled unit and inspected. Performed diagnostics mode and deleted previous error code. Ran automatic test cycle and monitored for water leaks. All tested good, no water leaks present.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived on site for refrigerator making abnormal noises. Performed diagnostics mode and ran each component. Noise did not occur. Listen to customer video and he stated noise will stop when door opens. Will replace fan and fan motor. ; ordrng 1 WP2169142 (FAN BLADE) and 1 WP2315549 (EVAPORATOR FAN)
DRYER LG DLE2101W Arrived on site to install previous diagnosed parts. Gained access to motor. Removed blower wheel and failed motor. Installed new motor. Removed lint buildup with shop vac. Added high temp lubricant to guide wheels and belt pulley. Assembled unit and tested operation. All tested good.
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer not completing cycle. Performed diagnostics mode and checked fault codes. Found fault code F7-E9 lock rotor, F0-E3 overloaded and F0-E5 off balance load. Ran automatic spin cycle and found unit making abnormal noise durning spin cycle. Ran manual spin cycle. Gained access to gearcase and found oil splatter. Will need to replace gearcase . . ; ordrng 1 W11134159 (GEARCASE)"
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on sit for refrigerAtor pooling on fresh food side. Inspected unit and work area and found water not draining through evaporator drain. Gained access to EVAP and drain pan. Found drain pan rusted and drain line clogged with rust. Gained access to drain line to attempt to clear blockage. Was not able to clear rust blockage. Will need drain line and drain pan to complete repair. Returning with drain line drain pan and drain tray if needed. Informed customer of possibility of drain tray breaking on removal. 1 W10714793 (tray-evap) and 1 W10862105 (DRAIN TUBE) and 1 W11162078 (DRAIN PAN)"
DISHWASHER JENN-AIR JDTSS246GS0
OVEN GE PT7050SF2SS Arrived on site for oven light not working. Per diagnostics mode and tested operation. Found door switch opening and closing. Removed lamp housing and inspected. Tested AC voltage at housing and found none. Gained access to control and tested voltage with switch in closed position and found none. Tested with light on at UI and found no voltage. Will need to replace light bulb and control.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher possibly leaking from underneath. Customer stated they found out the water was actually leaking from shower but to want to double check the dishwasher. Removed toe plate and found no signs of water. Performed diagnostics mode and monitored test cycle. Found no signs of water leakage. All tested good.
REFRIGERATOR GE GSH25JSXB "Arrived on site for refrigerator not freezing. Inspected unit and work area. Found ice buildup on evaporator. Forced defrost cycle and found heater not glowing. Measured thermostat and found at 39 K ohms. Measured defrost sensor and found within range. Measured heater resistance and found opened. Removed failed heater and installed new. Advanced defrost cycle and found operating. Found ice maker not cycling and freezer light not working.
DISHWASHER KENMORE 665.13849K601 "Arrived on site for dishwasher not cleaning dishes well. Performed diagnostics mode and monitored test operation. Measured amp draw to element and found within range. Tested for hot temperatures at end of test cycle and shown customer that unit was heating with temperature gun. Found spray arms clogged with soap buildup. Gained access to chopper wheel and found clogged. Assembled unit and tested operation. All tested good, no water leaks present.