ice maker service
Dave - Round Rock, TX
jonathan did excellent diagnosis and repair/correction
Excellent service representative. Knowledgeable, friendly, informative and very helpful.
Jonathan was an excellent service technician. We will definitely use Appliance Express again.
D - Liberty Hill, TX
Jeanie - Georgetown, TX
Helpful, kind, and pleasant -
Home Depot Warranty Repair
John - Taylor, TX
AE was very easy to schedule. The lady on the phone was extremely nice. They scheduled for a 3 hour window. The technician, Jonathan, was on time, very courteous and friendly, and fixed our refrigerator promptly. We were very satisfied with the service. We would recommend AE to others.
Edgewater - Pflugerville, TX
Ramy - Georgetown, TX
Nancy - Cedar Park, TX
He was knowledgeable and helpful
The very best ever in every single way
PhilGB - Georgetown, TX
I just cannot say enough how impressed I am with this company. We recently had two back-to-back appliance problems - ovens and washer. Our tech, Jonathan, was a true expert on both Whirlpool and Maytag. He not only knew how to repair the appliances, but he gave us several good tips on how to use them better. I had left online requests for another local servicer that I had used before but got no answer. Then I called that servicer and was promised a call back from someone in repair. That never happened. What a difference to call Appliance Express: the lady took my information AND scheduled the service call AND told me who would come. She told me that based on my description, the tech would try to bring appropriate parts. In other words, one phone call was all I had to make. The company followed up with automated reminders and confirmations. When there was a potential delay, they let me know. When the washer broke while waiting for the final service on the ovens, they worked with me to do both appliances at once to save me money. This company excels like no other in communication and quality of service. And it's a family-owned, Georgetown, Texas business. Communication is a really big deal with me. If I call a business and want to give them my money, and they don't even respond right off the bat, why would I deal with them? Appliance Express gets it.
Austin - Leander, TX
Had Appliance Express come out to check my dishwasher in my new home. Unit under new home warranty. Problem was with the liquid rinse dispenser. Jonathan arrived on time, as notified. Explained I read instructions and noticed, after 1st use, the fluid would no longer drain into the dispenser tube use during rinse cycle. Plus, I was using a clear liquid rinse product so, you couldn’t tell the level of fluid in the dispensing tube. The instructions don’t tell you that, when you fill the unit, you don’t need to refill it every wash cycle. It dispenses the liquid a little at a time, over several wash cycles. If one is not used to today’s fancy new products, and the instructions are not clear in the use of them, how are you supposed to operate a product correctly? Thanks to Jonathan and, his understanding nature, I was advised of the proper use of the u it. He even read the I instructions for the liquid rinse unit and, agreed, that they weren’t clear. Thanks for your understanding Jonathan and assistance. Great tech for your company. Appreciate time and patience in this endeavor.
Good service. On time. Friendly. Knowledgeable
Sam - Georgetown, TX
Efficent, friendly service
Donna - Hutto, TX
Repair person was punctual and quickly identified the issue. He immediately made repair. Very pleased, will use again!
Awesome service. thank You
Rebecca - Liberty Hill, TX
Still not working!!
Anthony - Georgetown, TX
My refrigerator is still not working after all the waiting for this repair. It’s been 24 + hrs and fridge is hot inside!!
OVEN WHIRLPOOL WOS51EC7HS01 Arrived on site to install previous diagnosed part. Turned breaker off to single oven. Removed UI/ console. Needs stainless console (see SD-QuickPic). 1 W11297725 (UI STAINLESS STEEL WITH BLACK OVERLAY)
REFRIGERATOR WHIRLPOOL ED25UEXHW01 "Arrived on site to install previous diagnosed parts. Customer stated that food in RC is no longer freezing and no longer requesting to replace thermostat. Gained access to to condenser fan blade and motor, removed failed motor and blade. Wired new connector and installed new fan blade and motor. Tested operation, all tested good.
WASHER MAYTAG MVWB765FC1 "Arrived on site for washer making sounds. Customer explained it has a dryer with a bad belt but not currently making sound last couple of loads. Per diagnostics mode and checked fault codes. Found fault code F7-E9 lock rotor and F2-E1. Performed encoder test and all passed. Performed diagnostics mode and ran high speed spin, found unit unleveled. Gained access to stator and gear-case. Found abnormal wear and tear on rotor. Inspected clutch and found normal. Replaced rotor and performed calibration cycle. Tested unit in normal operation. All tested good, no water leaks present."
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for refrigerator not making ice. Customer stated that after door was replaced, unit had never made ice. Inspected unit and found ice maker off. Turned ice maker on. Performed diagnostics mode and found ice maker not getting water. Inspected fill tube and found frozen. Tested voltage at UI going to fill tube heater and found no voltage (needs 14 DC). Called Whirlpool tech support and spoke wMike to confirm failure Will need to replace UI. . ; ordrng 1 W11130216 (UI)"
REFRIGERATOR GE GSHL6KGZBCLS "Arrived on site for refrigerator freezer door not sealing. Inspected door and door gasket. Found ice container not in correct position and causing. Corrected ice container and turned ice maker on and monitored cycle. Found RC door handle missing bottom set screw.All other operations tested good, no water leaks present.; ordrng 1 WR01X10450 (set screw)"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for refrigerator not making ice. Removed ice bin and found ice maker started cycling without advancing. Monitored cycling and found operating correctly. Removed ice maker and found unit has updated ice maker. Found bell arm bent and causing to get caught in full position. Adjusted bell arm. Inspected water filter and found off brand water filter. Tested water dispenser and found operating correctly. Spoken with customer on water filter and user care guide. All tested good, no water leaks present."
MICROWAVE WHIRLPOOL WMH75021HZ2 "Arrived on site to install previous diagnosed part. Gained access to turntable motor, removed failed motor and installed new. Set clock and tested unit. All tested good."
DRYER SAMSUNG dv361ewbewr/A3 "Arrived on site for dryer not shutting off durning cycle. Performed diagnostics mode and checked fault codes and found fault code for thermistor. Manufacturer recommends to replace thermal cut-off with thermistor. Removed failed thermistor and thermal fuse and installed new. Assembled unit and tested operation. All tested good.
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site for dishwasher door rubbing tub. Inspected door and found unit unleveled. Leveled unit and tested door operation. All tested good, no water leaks present."
DRYER WHIRLPOOL WED6620HC0 Arrived on site for dryer not powering on. Tested voltage to unit and found 240 volts. Gained access to ACU and tested voltage going to control and found 120 volts. Tested DC voltage to UI and found no voltage. Called tech support and spoke with Robert). He confirmed failure with ACU and recommend to order UI as well. and 1 W11321064 (CONTROL/UI) and 1 W11350214 (ACU)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator developing ice in FC front left side. Inspected gasket and found sealing at time of service. Performed diagnostics mode and tested FC thermistor and RC thermistor. Tested defrost sensor. Removed ice from freezer. Tested FC evaporator fan. All tested good, no water leaks present."
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to install previous diagnostics parts. Installed control and fuse. Tested unit and found same failed results. Performed diagnostics mode and activated bake element and glowing red. Gained access to temperature sensor sensor and measured resistance and found opened. Replaced sensor and tested unit. All tested good.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven stuck in demo mode. Attempted to remove demo mode through user care guide instructions, was not able to scroll to explore mode. Performed diagnostics mode and ran factory reset. Checked fault code history and found no faults. Preheated unit to 350°. All tested good. Spoke with customer on user care guide."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator no t making ice. Measured temperature in ice container at 30° and FC at 16°. Performed diagnostics mode and tested RC and FC thermistor. Tested defrost sensor. Checked ice maker fault codes for ice maker and F5, timed out cycle. Checked ice fan, was running but did not seem as forceful. Called tech support and spoke with Kevin (SR#7725107614). He stated unit either has small leak or inefficient compressor. Inspected compressor area with UV light and found no signs of leaks. Will need to test system pressure on return. Will return with all major sealed system components. Office to schedule appointment when ETA is available on parts. Please allow 2 to 3 hours for repair. ; ordrng 1 8201675 (compressor) and 1 SEENOTE (2 HR JOB OFFICE TO SCHEDULE ) and 1 TJAF120 (ACCESS VALVE ) and 1 W11116006 (RC EVAPORATOR ) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (FC EVAP )"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site for refrigerator not dispensing water or ice. Inspected unit and found temperature in FC set at 7 and RC at 6. Found unit is 2nd unit for customer. Found water reservoir frozen and fill tube frozen. Spoke customer on recommend temperature settings and is based of family of 4. Recommended to turn temperatures up. Thawed fill tube and reservoir. Unit is working as designed. No water leaks present.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site oven not heating to desired temperature. Performed temperature test on bake mode at 350°. Found average temperature at 367°. Calibrated unit - 15°. Spoke with customer on user care guide. All tested good.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator RC doors not aligned. Inspected unit and doors. Customer stated that installers added a Samsung shim to left RC door. Removed shim from door. Lowered leveling feet and found right backside unleveled. Added whirlpool approved shim kit to back right. Lowered leveling feet and squared up center drawers. Spoke with customer on user care guide. All tested good, no water leaks present."
REFRIGERATOR WHIRLPOOL ED25UEXHW01 "Arrived on site for refrigerator was freezing items in RC. Customer stated he cleaned the condenser and after noticed condenser fan was not running. Checked center mullion and found hotter than normal. Gained access to condenser fan and found fan blade and causing to rub on housing. Corrected blade and found running but when unit shuts down fan is knocking housing. Found motor and blade on condenser fan and thermostat will need to be replaced. Called tech support and spoke with Richard and most likely air flow blockage (see SD-QuickPic). Customer requested to replace thermostat control with condenser fan blade and motor. 1 W10822259 (CONDENSER FAN MOTOR ) and 1 WP2190685 (FAN BLADE) and 1 WP2198202 (THERMOSTAT )"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher having poor cleaning performance. Performed diagnostics mode, no error codes. Monitored test cycle and tested amp draw to element, found within range. Tested incoming water temperature and found temperature reaching 120°. Tested for hot temperatures at end of test cycle. All tested good, no water leaks present. Spoke with customer on user care guide."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator FC ice maker not making ice. Per diagnostics and attempted to advance cycle, no response from ice maker. Tested voltage at ice maker and found no voltage. Went to test from cabinet and found harness broken (see SD-QuickPic). Removed failed ice maker and installed new. Monitored cycling. All tested good, no water leaks present."