Mike fox - Georgetown, TX
Jonathan was on time professional and polite.
Verna - Andice, TX
Competent and reliable service!
Great repair service
Karen - Georgetown, TX
We have had a few repairs done to our appliances and they have all been a very pleasant experience. I have to say Jonathan knows his stuff!!
Dora - Georgetown, TX
Good service. Polite, wore protective clothing, will call them again.
Knowledgeable service. Thank you!
Janet - Florence, TX
Awesome service with knowledgeable service rep!
Kathy - Liberty Hill, TX
Jared - Austin, TX
The gentleman who repaired my equipment is very professional. Made Jake at Statefarm look like a chump. This guy deserves a promotion. You need more people like him.
Robert - Granite Shoals, TX
He was very professional and did a awesome job. Was fast and clean.
Bryan - Horseshoe Bay, TX
Jonathan good man great service give him a raise.
Steve - Burnet, TX
Greg - Burnet, TX
He was very helpful and informative. He offered tips to help keep our appliances in good working order for many years.
Quick & easy with great service
Terri - Georgetown, TX
Honored warranty repair and quickly resolved problem
Mark - Georgetown, TX
Very courteous, professional, and job well done.
John - Georgetown, TX
Did not repair
Wayne - Georgetown, TX
Excellent service. Showed up on time, did an extremely thorough testing of my machine and determined that he did not need to do anything. He reviewed my washing practices and coached me on the best way to use my machine. I particularly appreciated that he did not try to sell me something I did not need. He was great. I will call for my next repair.
WASHER WHIRLPOOL WFW9550WL00 Arrived on site for washer loud when spinning. Performed diagnostics mode and tested spin operation. Found failure is with basket shaft and tub bearing. Found basket shaft wrapped and causing bearing failure. ; ordrng 1 W10250806 (tub-outer) and 1 WPW10159904 (DRUM ASSEMBLY )
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer not cleaning clothes and leaking from dispenser. Performed diagnostics mode. Found sud error code. Found dispenser wrapped and causing leak. Called Whirlpool tech support and spoke with Bryan. He stated to replace control and dispenser. ; ordrng 1 W11316600 (DISPENSER )"
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for refrigerator not working. Inspected unit and work area. Found UI lighting up nothing else is running on unit. Found control and UI will need to be replaced to continue to test. Contacted claims department and got authorization for repair (SC). Removed failed UI and control, installed new. Found all is working. No water leaks detected."
RANGE JENN-AIR JGCP548HL00 Arrived on site for cooktop middle burner not igniting. Performed diagnostics and tested igniter. Found no spark and igniter tested good. Gained access to module and found terminal connector not connected. Corrected connector and tested burner. Tested all other burners. All tested good.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator RC lights not working. Inspected unit and work area. Found freezer light and top RC lights out. Tested FC light and found at fault. Found connection for FC light spray foamed in and not able to connect new light. Was not able to reach tech support while in home
WASHER WHIRLPOOL MHW8630HC "Arrived on site for washer not spinning water out on normal mode. Inspected unit and work area. Found washer unleveled and rock from corner to to corner. Leveled unit. Performed diagnostics mode and checked error codes. Found error F0-E5 off balance load and F5-E3 unlock failure. Ran unit in test mode and all cycles completed. Off balance error code could have been created by unit unbalanced. All tested good, no water leaks detected."
REFRIGERATOR KITCHENAID KUDF204ESB00 Arrived on site for refrigerator getting intermittent high temperatures alarm. Customer stated that last time it was the bottom one. Measured temperature in both units and found correct. Called tech support and spoke with Joel. Performed diagnostics mode and found freezer was at 20°. No faults codes. Joel stated if thermistor or fans failed unit would store error codes for fault. (Sr#772821574). All tested good at time of service.
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site for refrigerator, freezer glide not extending. Inspected unit and work area. Found RC doors not leveled and right freezer glide not extending. Leveled doors and will need to replace right glide. Will return with both rails. . ; ordrng 2 WPW10170835 (ICE BIN GLIDE)s"
OVEN KITCHENAID KEBS109BSS00 "Arrived on site for oven getting error code while cooking. Per diagnostics mode and checked fault codes. Found error F2-E1. Customer said that sometimes he can see steam in user panel. Removed oven and checked connector and seal. Corrected seal and add foil tape to right side. Quoted for UI replacement. . All tested good at time of service."
WASHER MAYTAG MHW8200FC0 "Arrived on site to install previous diagnosed parts. Gained access to sensor and expansion control. Removed sensor and expansion control and installed new. Performed diagnostics mode, no error codes. Ran automatic test mode with soap container out of unit. Found major suds buildup. All else tested good, no water leaks detected."
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for microwave with no power. Performed diagnostics and tested voltage to microwave. Found 120 volts with correct polarity. Tested 20 amp fuse and found opened. Checked door switches and found primary switch in opened position (NC). Removed switch assembly and installed new (interlock). Replaced fuse and tested microwave operation. All tested good.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived n site to install previous part. Removed failed door and installed new. Tested door operation. All tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found ice maker in off position. Turned ice maker and found unit cycled. Monitored ice maker cycle. All tested good, no water leaks detected.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed part. Gained access to sump assembly. Removed failed sump and installed new. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected. Spoke with customer on cleaning cycle and needs to be performed once a month."
REFRIGERATOR WHIRLPOOL MFT2772HEZ01 Arrived on site for refrigerator having scratch on left RC door. Inspected unit and damages. Found to repair will need to replace complete door assembly. Contacted claims department and found door will be cover under 30 day cosmetic warrantyOffice to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (OFFICE TO SCH) and 1 W11436980 (LEFT RC STAINLESS DOOR)
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on site for refrigerator freezer not cooling. Inspected unit and work area. Found no abnormal ice buildups. Performed diagnostics mode and tested thermistor. Found freezer temperature at 44°. Gained access to FC evaporator and found no defrost pattern and restriction in sealed system. Will need to tap system and check for possible leaks. Please allow 2 to 3 hours for repair. Office to schedule appointment when ETA is available on parts. ; ordrng 1 SEALSYSTEM and 1 SEENOTE (SCH APT FOR 2 TO 3 HOURS) and 1 W11099748 (EVAPORATOR FC) and 1 W11109499 (FILTER DRIER) and 1 W11291123 (RC EVAPORATOR ) and 1 W11393142 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE )
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for refrigerator not making ice and leaking. Inspected unit and work area. Inspected for possible signs of water leaks. Found condenser drain pan full. Found condenser fan not running. Performed diagnostics mode and tested condenser fan in test 4, found no response from fan. Cycled ice maker and fill cycle. Checked ice maker error codes. Gained access to fan to test voltage. Found when removing access panel fan started running. Found insulation on access panel interfering with fan blade. Corrected insulation. Removed water from drain pan. All tested good, no water leaks detected."
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer shacking. Inspected unit and work area. Found unit rocking, lowered front left leg to level unit. Found leveling legs not locked in. Lock both front leveling legs. Performed diagnostics mode and checked fault codes. Found fault code F5-E2 door lock, F0-E2 over suds and F0-E5 unbalance load. Ran manual test and check each component. Disassembled unit and inspected. Found rotor bolt loose, tighten bolt. Ran automatic test cycle and all passed. All tested good, no water leaks detected."
VENTHOOD KITCHENAID KVWB406DSS1 Arrived on site for vent hood blowing insulation out at top by ceiling. Inspected unit and work area. Performed diagnostics and tested vent hood operation. Connection in attic needs to be inspected. Venthood operation tested good.
WASHER MAYTAG MHW6630HC0 "Arrived on site for washer not cleaning close. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 over suds, F0-E5 off balance load, F8-E1 valve failure and F5-E2 lock failure. Performed manual test mode and valve function properly and door locking. Ran automatic tested mode and found cold water did not activate. Removed lid and found wire harness to valve pinched. Corrected wire harness and tested valve several times. Inspected rotor and stator. All tested good, no water leaks detected. Spoke with customer on service and user care guide."