Good service. On time. Friendly. Knowledgeable
Sam - Georgetown, TX
Efficent, friendly service
Donna - Hutto, TX
Repair person was punctual and quickly identified the issue. He immediately made repair. Very pleased, will use again!
Awesome service. thank You
Rebecca - Liberty Hill, TX
Still not working!!
Anthony - Georgetown, TX
My refrigerator is still not working after all the waiting for this repair. It’s been 24 + hrs and fridge is hot inside!!
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
Bob - Georgetown, TX
1st tech diagnosed the problem and ordered warranty parts. I paid for the service in advance. The parts were not available and rescheduling was necessary. The next appointment brought the service manager and a tech with an additional part they suspected was bad based on previous experience. Both parts were replaced and they returned and leveled the refrigerator to its proper location. Service as timely and better than expected
Ron - Georgetown, TX
Bill - Georgetown, TX
Ice maker stopped working January 31, (New door was ordered) refrigerator & freezer both stopped working March 12. It’s now March 29 and neither Appliance Express nor Whirlpool have repaired our refrigerator freezer. Jonathan was only one of the AE techs involved. Whole experience has been a nightmare.
Jackie - Hereford, TX
Douglas - Hereford, TX
Candice - Liberty Hill, TX
Both times Jonathan has visited us he was very prompt. He was especially good at explaining what he was doing and why
Peter - Liberty Hill, TX
Very professional and outstanding service !
Belinda - Georgetown, TX
I was extremely pleased with the efficiency of setting up an appointment and getting my washing machine fixed.
The 2nd repair person found the problem the first one did not
Martin - Georgetown, TX
Ist repair person though it was a mis-aligned filter, and the same problem manifested itself again (which was no water flow from the dispenser) 2nd repair person stated it was a bad filter housing connector. So both repairs cost a total of nearly $600.00
Martin - Georgetown, TX
WASHER WHIRLPOOL WET4027HW0 Arrived on site for washer sometimes not filling and making noises when on. Inspected unit and work area. Found water dripping from inlet valve. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill and F8-E3. Found faulty inlet valve. Will need to replace valve. If problem continues will need to check water pressure to unit. ; ordrng 1 W11222849 (INLET VALVE ASSEMBLY )
DRYER WHIRLPOOL WED9550WL1 "Arrived on site for dryer not heating. Per diagnostics and cycled dryer, found no heat. Gained access to element and fuses. Found major lint buildup and found heating element opened. Tested all other fuses. . Customer approved estimate. Removed lint buildup and failed element. Installed new element and tested unit. All tested good. Spoke with customer on air flow.
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to junction box. Tested voltage to control and found within range. Disconnected UI and tested control. Found failed control. Removed failed control and installed. Found same results. Unplugged UI and no response from control. Tested loads on door switch, drain pump, wash motor and OWI. All within range. Removed UI and installed new for testing, same results. Will need to replace control and plug each component up individual to found failure. Requesting to return with 2 controls Incase one fails. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 2 W10866116 (CONTROL)s"
WASHER WHIRLPOOL WTW4855HW0 "Arrived on site for washer making noises when in spin cycle. Customer stated that is sounded like coins in washer,. Performed diagnostics mode and ran manual spin mode, no abnormal sounds. Disassembled unit to gain access to tub. Found objects under wash basket (see SD-QuickPic). Assembled unit and tested. All tested good, no water leaks present."
DISHWASHER WHIRLPOOL DU800CWDB5 "Arrived on site for dishwasher not powering on. Per diagnostics and tested voltage going to timer control. Found 120 volts. Gained access to timer and found connector had melted to timer. Inspected sump and found signs of water leaking at sump housing. Found harness connector to motor had burnt as well , possibly causing timer failure. Unit was manufactured during 1997 and 98. Sump may not fit tub due to age of unit. Will return with wire harness, timer, sump and motor. Office to schedule appointment when ETA is available.; ordrng 1 3378766 (WIRE HARNESS ) and 1 SEENOTEANDSTICKYNOTE (SCH APT RETURN RECOMMEND TO REPLACE UNIT) and 1 WIREHARNESSTOMOTOR (HARNESS AT MOTOR ) and 1 WP3369011 (SUMP HOUSING ) and 1 WP8283457 (MOTOR ) and 1 WP8535365 (TIMER)"
REFRIGERATOR ELECTROLUX FRT21G4W1 Customer thought that unit had a filter. Wants to cancel. Spoke with service manger (CS). Cancel ticket
RANGE FRIGIDAIRE FFGH3054US "Arrived on site for oven mounting bracket not installed and making noise when cooling fan turns on. Found cooling making humming noise. (Gained access to cooling fan and found not mounted correctly, not allowing fan to turn freely. Corrected fan and tested unit). From vibration sound from frame. Adjusted back panel and tested. Leveled unit. All tested good."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site. Found front door locked and no answer on phone. Contacted office, waited 10 minutes. ; ordrng 1 SEENOTE"
WASHER WHIRLPOOL WTW8800YW0 "Arrived on site for washer top rusted and causing rust stain on clothes. Performed diagnostics mode and ran automatic test cycle. Monitored operation, found all work properly. Found lid with major rust buildup. Service and labor $189.99 top frame $162.36 hinge $62.69 plus tax $34.24 total of $449.28. Disassembled top and installed new with hinge. Found lid separating. Contacted service manger on lid failure (CS). Will replace lid to no charge to customer. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 1 W10842924 (GLASS LID)"
MICROWAVE JENN-AIR JMW2430DP02 Arrived on site to install previous diagnosed part. Removed unit and installed switch.Tested unit and installed. Tested door operation. All tested good. Customer stated that when you push left on door unit stops working. Called tech support ). He stated that when pressing in on left side is causing switch to disengage. Unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site to install previous diagnosed part. Removed ice maker and harness. Installed new wire harness and installed unit. Unit started cycle when powering up ice maker . Monitored ice cycling and fill. All tested good, no water leaks present.
REFRIGERATOR FRIGIDAIRE FLSC238DS6 "Arrived on site for refrigerator popping breaker. Inspected unit and work area. Inspected breaker and found on GFCI breaker. Spoke with customer on GFCI breaker. Measured temperature in FC at 8°. Inspected frost pattern on evaporator. Found door uneven. Leveled front and found back floor unleveled in back and causing door to be uneven. Tested damper door operation. All tested good, no water leaks present.
DISHWASHER WHIRLPOOL WDT730PAHW0 "(JG) Arrived on site for inner door panel rusted. Found rust spots on inner door and rinse aid reservoir empty. Replaced inner door panel, ram diagnostics and verified proper operations. Verified no water leaks at time of service call. Informed customer of using rinse aid."
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site for double oven, lower oven over heating. Performed temperature test at 350° on bake mode. Measured cycling temperatures, found average temperature at 365°, calibrated lower oven -15°. Spoke with customer on user care guide. All tested good."
OVEN GE C2S950P4M1W2 "(JG) Arrived on site to install part ordered by previous tech. Tested all operations, all tested good. Informed customer to reference user/care guide."
DRYER MAYTAG MEDB765FW "Arrived on site for dryer making abnormal noises. Performed diagnostics and tested unit. Found noise coming from cabinet vibration. Raised front feet and added sound pad to cabinet. Tested operation, all tested good. Informed customer of regular venting cleaning and fire hazards."
REFRIGERATOR WHIRLPOOL WRX735SDBM04 (JG) Arrived on site for refrigerator freezing items in the ff side and moisture on mullion. Turned on mullions for 100% of the time. Customer had damper completely blocked off causing air flow to get diverted. Informed customer of how to load the fridge and tested proper temps. Verified no water leaks at time of service call.
COMPACTOR KITCHENAID KTTS505EPA0 Arrived on site to install previous diagnosed part. Gained access to motor and found bad connection in connector to motor. Corrected connection and tested unit. Found operating as designed.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to install previous diagnosed pats. Removed unit and installed wrapper. Installed new and installed unit. All tested good.
DISHWASHER KENMORE 665.1322314 Arrived on site for dishwasher leaking. Customer stated that they had removed calcium deposits from unit and has not leaked since but wanted to get unit inspected. Performed diagnostics mode and monitored cycle. Found unit leaking from inverter motor. . Schedule return for Monday the 22nd. Customer requested same tech to return. Paid $140.71 towards repair. ; ordrng 1 SEENOTE (REQ SAME TECH) and 1 W10537869 (motor)