Great ambassador of service
Oscar - Leander, TX
The technician was knowledgeable and courteous and offered safeguards for proper care of our refrigerator
Barbara - Leander, TX
Technician fixed the problem quickly. He also showed me the features of my new ice maker and dishwasher. Took his time to answer all my questions.
ice-maker & water dispenser consult
Rick - Georgetown, TX
Jonathan was polite and professional. He was very informative with his diagnosis and recommendation for repairs.
Linda - Georgetown, TX
Jonathan was polite, efficient and professional. He also answered all of my questions. Great service!
lenny - Georgetown, TX
Jonathan is awesome.
Jeasung - Leander, TX
Great Service, veryhelpful
Sandra - Cedar Park, TX
Service was very good, explained my problem and helped solve it. Was upfront with costs.
Whirlpool stuck drawer.
Denise - Georgetown, TX
Jonathan was wonderful. Took care of our problem and was very patient with our chaos of moving in. We would highly recommend him.
Brian - Georgetown, TX
Appliance Express is Impressive
Kerry - Leander, TX
Prompt. Thorough. Quick, Accurate. Professional. From scheduling, to wearing footings over the shoes before coming in, to having a warm personable demeanor, the entire experience was unlike any other I've had with appliance repair.
Customer - Andice, TX
Jonathon was great.
Prompt and friendly
Christina - Round Rock, TX
Elizabeth - Austin, TX
It was easy to schedule my appointment online. I received an email with a service time window and then another email with an adjusted service time window. The repairmen called when they were on their way. The guys were friendly and professional; they explained what was wrong with my dryer and how they would repair it. They even suggested I contact my HOA about a vent cleaning. I did so and the HOA took care of it for me.
Roxana - Leander, TX
Paul - Georgetown, TX
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Arrived on site for refrigerator not making ice. Performed diagnostics mode and advanced cycle while lightly pressing door switch. Tested water valve. Found ice maker not advancing without initiating. Removed ice maker and installed new. Assembled unit and monitored cycle without initiating. Found all tested good, no water leaks detected.
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site to install previous diagnosed part. Pulled unit to gain access to hinge. Removed damaged door and installed new. Installed unit and leveled with refrigerator. Tested door seal and all other operations. All tested good, no water leaks detected."
WASHER MAYTAG MVWX655DW1
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Arrived on site for refrigerator ice maker cubes freezing together. Performed diagnostics and advanced ice maker cycle. Found ice maker leaking water when filling. Disassembled ice maker and inspected. Found ice maker separating from front plate and causing water to drip to ice container and freezer, due to normal wear and tear. Removed ice maker and installed new. Monitored ice maker cycle. All tested good, no water leaks detected."
REFRIGERATOR LG LSXS26366S/00 "Arrived on site for refrigerator not cooling. Found unit powered off since Wednesday. Tested control fuses and both capacitor. Powered unit on and checked fault codes and found none. Checked amp draw to compressor and found at .65 amps.tested output voltage and found 118 volts. Gained access to evaporator and found no frost pattern developing. Found failed seal system. Will need to replace compressor, filter dryer and software update.
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site for to redirect wire harness as Whirlpool instruct to. Pulled unit to gain access to wire harness. Redirect wire harness from away from UI. Performed diagnostics mode and checked fault codes. Found fault codes F6-E4 User interface fault. Monitored unit and found failure still occurring. Called tech support and spoke with Joel. Went over failure.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived on site to install previous parts. Removed FC and RC door. Installed new doors. Adjusted gasket with heat gun. Removed label with heat gun and installed on new door. Found scratches on new FC door (see SD-QuickPic). Will need to reorder FC door. Office to schedule appointment when ETA is available. . ; ordrng 1 LW10648583/STAINLESSSTEEL (FC DOOR) and 1 SEENOTE (OFFICE TO SCH) and 1 WPW10481433 (LABEL)
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found customer had pulled unit out for service. Performed diagnostics mode and tested ice maker operation. Attempted to advance cycle and found ice maker not responding. Tested motor resistance and found opened. Removed failed ice maker and installed new. Monitored ice maker cycle. All tested good, no water leaks detected. Offered to push unit back in location but asked for waiver to be sign before moving, due to possible damages on floor under unit.
WASHER MAYTAG MVWB865GW0 "Arrived on site for washer not responding. Inspected unit and found stuck on cycle and would not cancel out or let you change settings. Performed diagnostics mode and checked faults codes. Found fault F2-E1. Attempted to perform encoder test and found multiple keys not responding. Contacted office for authorization to install console (MS), received authorization. Removed failed console and found console was white and needed gray. Removed control/UI from new console and installed on old housing. Performed diagnostics mode and performed encoder test. Ran calibration cycle and automatic test cycle. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived on site for refrigerator, customer not able to remove water filter. Inspected filter and filter housing. Found filter turned at an angle . Corrected filter and removed. Found incorrect water filter brand. Installed new filter that customer had on hand. Shown customer how to install and flushed filter. Tested all other operations. All tested good, no water leaks detected."
REFRIGERATOR LG LFCS31626S/01 "Arrived on site for refrigerator making intermittent noises. Customer stated that it sound as a motorcycle going down the road and and sound will only last a few seconds. Inspected unit and air chamber. Performed diagnostics mode and tested compressor from off to high speed. Removed deli drawer and found items that had fall out of drawer and possibly hitting fan. Removed items and spoke with customer on user care guide. All tested good, no water leaks detected."
REFRIGERATOR LG LFX28968ST/03
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site for range front panel damaged and console panel damaged. Customer was not able to print closing document email, had him email to office. Will need to order back panel and bezels. Office to schedule appointment when ETA is available. ; ordrng 5 W11188712/QTY5 (BEZEL/ QTY 5)s and 1 WPW10318550/STAINLESS (PANEL CONTROL)"
REFRIGERATOR WHIRLPOOL WRT318FMDB00 "Arrived on site for unit not defrosting. Inspected unit and found ice around door and cabinet (see SD-QuickPic). Tested door operation and gasket seal. Found gap between cabinet and cavity (see SD-QuickPic). Performed diagnostics mode and tested defrost cycle and found heater activating (see SD-QuickPic). Added whirlpool food grade silicone between cabinet and cavity. Tested all other operations. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived on site for refrigerator filter door not shutting. Inspected filter housing and found clip broken on filter base broken. Found cover bracket broken. Removed bracket housing and cover. Installed new. Tested unit, all tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site for refrigerator LED lights not working and display power on and off. Performed diagnostics mode and tested door switches. Tested dispenser. Gained access to LED lights and traced circuit to freezer light. Found main control relay double clicking and power unit on and off. Removed failed LED light and installed new. Found RC lights working and found freezer light still not working. Tested a tLED inverter control and found only 3 volts DC to freezer light ; ordrng 1 WPW10589837 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for refrigerator not making ice. Performed diagnostics and advanced ice maker. Found ice maker not advancing without initiating cycle. Will need to replace complete ice maker assembly.; ordrng 1 W10882923 (ICE MAKER)"
MICROWAVE KITCHENAID KMHS120ESS1 "Arrived on site for microwave having fault code F1-E4. Performed diagnostics and tested unit. Found slight humming noises when door is closed and fan turning on when door is opened. Disconnected high voltage relay and tested unit. Found no fault code and not running.Removed failed control and installed new. Assembled unit and tested operation. All tested good.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for not cooling. Measured temperature in RC and found at 39°. Measured temperature in FC and found at 28°. Performed diagnostics mode and tested thermistor and defrost circuit. Tested FC evaporator fan motor, found fan not activating. Gained access to ZRC evaporator and fan motor. Tested voltage to fan and found present. Found failed evaporator fan motor. Tested ice maker fault codes and found E-1 no cool. Cycle ice maker and found it completed cycle. Ran fill test and found all operations on ice maker completed. Will need to replace evaporator with defrost sensor.Removed failed evaporator fan and installed new. Tested fan operation. All tested good, no water leaks detected."
RANGE GE JGB720SEJSS Arrived on site for range oven not heating. Inspected unit and work area. Tested operation. Found no amp draw to ignitor. Tested amp draw resistance and found opened. Removed failed ignitor and installed. Tested unit and found no voltage out of relay on control. Removed failed control and installed new. Tested unit. All tested good.