Lynda - China Spring, TX
Our technician has made multiple visits to our home, trying to work through a recurring problem with our refrigerator. He has shown care and dedication in his efforts. I will call them with any appliance repair needs we have in the future.
Great quick service!
Fred - Temple, TX
Jon was very good and took care of the problem right away. Was here for only a short time and problem was fixed.
Robert - Whitney, TX
Our visit was covered by our extended warranty thru Lowe’s. However we have had representatives from this company twice and pleased both times. We will definitely consider using them in the future if we need someone
Brittnay - Whitney, TX
John - McGregor, TX
Leland - Whitney, TX
Jon done a fantastic job
Eugene - Valley Mills, TX
On time and professional. Repairs done quickly. Completely satisfied
Pamela - Lorena, TX
This was the most amazing representative! He should be featured on a DVD and sent out with each Whirlpool product. He showed me how to operate my new
Kathy - Waco, TX
Greatest technician ever.
Michelle - Temple, TX
Appliance Express did a fantastic job. They showed up on time and made the necessary repairs. I will use them for all my appliance repairs. This was a warranty repair.
Roy - Temple, TX
Very knowledgeable young man who explained the problem.
Deadra - Robinson, TX
I was disappointed in having to have my dryer repaired 3 times before resolving the issue! First tech came out to fix squeaking noise and then started from there my dryer started not working when putting full load and next couple of times tech said all of a sudden I had a airflow issue that was my fault and threatened to charge us $140 or refer us to clean our vent! Again I never had this before you came to fix the squeaky noise! Finally I took video and emailed it to y’all so tech would actually fix the issues I was very unhappy about this!!
Lydia - Waco, TX
Jonathan did a great repair job
Ice maker replacement
Justin - Woodway, TX
Professional & Courteous
Tracie - Temple, TX
John was kind and professional and diagnosed the problem with the washer in no time. If we ever need appliance repairs we are calling you guys.
DISHWASHER GE GDT655SMJ0ES Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Confirm customers complaint when using the dishwasher in a normal wash cycle. Pulled out unit and found the unit leaking from the diverter assembly. Replaced diverter assembly and tested unit. Unit still began to leak. Found unit still leaking from the diverter assembly due to a faulty part and having a slight tear on the hose. Re-ordering part in office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 WD19X25278 (DIVERTER ASSEMBLY )
WASHER WHIRLPOOL MVWB835DW2 "Arrived on site for a washing machine that wont fill. Inspected unit and work area. Placed in service diagnostics and found an F8 E1 (no/long fill), F3 E2 (water temperature fault), and an F2 E1 (auI stuck key). Tested the unit in a manual fill test and found voltage going to the valve but the valve not allowing water in. Replaced and the valve assembly and tested unit. Unit is working as designed. Call complete."
DISHWASHER FRIGIDAIRE FFID2426TS1A Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Please do unit in a normal wash cycle and found unit leaking from the front of the door. Inspected door and found both lower gasket and inner door gasket worn in allowed water to drip out of the dishwasher. Quoted customer for repairs and customer agreed. Replaced both gaskets and tested unit. Unit is still leaking. Inspected lower spray arm And found the spray arm completely cracked and spraying out water in title wave. unit will need new lower spray arm for full repair. ; ordrng 1 5304506740 (spray arm)
WASHER MAYTAG MHW8630HW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced dispenser drawer assembly and tested unit. Unit is working as designed. Call complete.
WASHER MAYTAG MVWC465HW2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and placed unit in an auto test. Unit is working as designed. Call complete.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gas regulator and tested unit. Unit is still doing the same thing where the spark igniter is trying to ignite but no gas is coming into the broiler or bake element sections. advised to bring the control, spark module, and igniter for next visit. Ordering control and office will need to contact customer about reschedule day due to out of stock parts.; ordrng 1 W11258611 (cntrl-elec)"
DISHWASHER GE GDF540HGD0BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced heater and control board and tested unit. Unit still would not heat. Spoke to CS and was advised that the issue is primarily going to be caused by the flood switch due to the thermistor thats inside of it. Ordering part and office will need authorization for repair. ; ordrng 1 WD21X10519 (switch flood)
REFRIGERATOR MAYTAG MFT2976AEB00 "Arrived on site for a refrigerator thats leaking water, has a frozen ice bin, and has low ice production. Inspected unit and work area. Found icebox door gaskets not sealing properly as the heater fascia door not closing. I called Techline and spoke to Bruce SR# 7729401803. He advised that based on my findings, to replace the ice door assembly and heater facing assembly. Office will need to reschedule customer due to out of stock parts.; ordrng 1 W10549591 (door-ice) and 1 WPW10553630 (escutcheon)"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for a refrigerator thats intermittently turning itself off. Inspected unit and work area. I called Techline and spoke to Rich SR# 7728061084. He had me run a couple checks and advised that based on the current issues with the unit, the issue seemingly was either going to be with the three-way valve solenoid or the dispenser user interface. He advised to replace both for for repair. Replaced both and tested unit. Unit is now working as designed. Call complete."
DISHWASHER WHIRLPOOL GU940SCGQ3 "Arrived on site for a dishwasher thats making a grinding sound. Inspected unit and work area. Place unit and a heavy wash cycle and then it sounded like it was running normally. Customer advised that there was a loud humming sound coming from the dishwasher that didnt used to be there. I advised her that that issue its just due to the motor slowly getting louder overtime. I advised her that thats not really a cause for concern. Customer advised that she wanted to get her unit fixed before it completely broke.
WASHER AMANA NTW4516FW3 Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. Customer had the unit unplugged. As soon as the unit was plugged in the unit went into a drain. The customer advised that the unit did finish the last cycle but every single time theyve tried to power cycle the unit or turn it off. It goes back into the drain. I removed the control panel and remove the pressure hose. The unit still continue to try to drain. Blew through the pressure hose and found no obstructions in the pressure hose. Unit will need to control for the full repair.
WASHER MAYTAG MHW6630HC0 "Arrived on site for a washing machine that is not going into the final spin. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lock failure), F0 E2 (oversuds), and F8 E1 (no/long fill) error codes. Check the drain hose for improper installation and found proper installation. Tested lid lock and found the lid lock having a hard time locking the door. Replaced latch and tested unit. Unit ran through various cycles properly. I advise the customer about their oversizing issue and that that could be contributing towards their unit not completing it cycle. I advise them of the part replaced as well and unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer still had frozen evaporator. Steamed off excess frost and replace the evaporator fan assembly. Went to insert shims for the drip pan and found the shims were not seating properly on the drip pan. Used some permagum to seal up the drip pan. Did not see any evidence of an air leak inside the evaporator section. Reassembled unit and unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Placed in and service diagnostics and found most of the major components working properly. Found the icemaker error code showing an E5 for timed icemaking. Inspected gaskets and found the ice door cute gasket bent and not sealing correctly on the icemaker assembly.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Tested temperatures in the freezer and refrigerator compartment. Temperatures were at -20° in the freezer section and 39° in the refrigerator section. Tested the freezer temperature with my temperature probe and found the unit sitting at -16°F. Found average icebox temperature sitting around 60°. Tested the ice box fan and found the fan not running. Tested the freezer evaporator fan and refrigerator evaporator fan and found both running. Tested the icemaker and icemaker harvest cycle and found the drop-down arm rubbing up against the icemaker causing some friction. I advise the customer that they would need an icebox fan and potentially an icemaker just to ensure that the icemaker does not get bent and break in the future.
REFRIGERATOR AMANA ABB2224WEB1 Arrived on site for refrigerator thats not making ice. Inspected unit and work area. Attempted to jump icemaker and found icemaker would not turn. Tested voltage going to the icemaker and found proper voltage but voltage is not being sent to the motor. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for a dishwasher that had a broken piece on the upper rack. Inspected unit and work area. Found adjuster will broken off the adjuster causing the rack to lean forward and to the left. Replaced both adjusters with the adjuster kit and tested unit. Unit is now working as designed. Call complete.
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for a dishwasher thats not draining properly. Inspected unit and work area. Tested unit and found drain pump seemingly stuck. Removed drain pump and found glass shard stopping the drain impeller from running properly. Removed obstruction and tested unit. Unit is now working as designed. Call complete.
WASHER MAYTAG MVW7232HW0 "Arrived onsite for a washer that is tangling the clothes and is going off balance. Inspected unit and work area. Customer advised the issue is not happening every cycle. However, they are just two people and run one load a week. Placed unit in service diagnostics and found an F0 E9 (overload pause) and F0 E5 (off balance load) error codes. I went ahead and replaced the agitator because the customer said it was grabbing clothes. I ran the unit through an auto test and the unit ran as designed. I called Techline and spoke to Scott SR# 7729372233. He advised the issue is either an issue of under loading the washer or washing mixed loads causing the off balance issue. He advised to make no repairs and to go over the user care guide with the customer. Call complete."
DRYER MAYTAG MED5500FW1 Arrived on site for a dryer that is making a rattling sound. Inspected unit and work area. Tested unit confirmed customer complaint. Removed front cover and found excess lint and blockage around the blower wheel area. Removed obstructions and tested unit. Unit is now working as designed.