Kaushal - Waco, TX
I got my jenn air microwave looked at by appliances express. They knew what they were doing and fixed the microwave right away and it was done correctly.
Donna - Killeen, TX
Jonathan was an extremely nice and professional individual. Wish everyone one was as pleasant as he and Alvin were to work with. Susan was also an extremely pleasant and polite individual to work with. She went out of her way to try and help with my situation.
Patsy - Temple, TX
Couldn’t have been better!! Jon was great. Knew exactly what was wrong by listening for a few seconds.
Friendly and Great Service
Tammy - Temple, TX
Jon was awesome. Very friendly and knowledgeable. Quick and thorough.
Friendly and knowledgeable
Kingsbury - Killeen, TX
Three times a technician had to service the same refrigerator ( each time a different issue from the first). The fast response was amazing and the technicians communicated between one another for a full understanding of repairs. The office personal are very helpful and easy to talk with. Thank you for great service.
Crystal - Harker Heights, TX
Jonathan was very polite, professional and knowledgeable. He explained the problem and efficiently fixed the issue. We are pleased with his service.
Bernard - Nolanville, TX
On Time and Great Service
Brandon - Belton, TX
Michael - Gatesville, TX
Ronald - Waco, TX
Jacqueline - Bruceville-Eddy, TX
excellent job !!
Fernando - Temple, TX
thank you for coming out during these times to fix washer , !!! priceless
Sania - Hewitt, TX
He provided great service and he has an awesome personality.
Faulty washer fixed
Roya - Waco, TX
I’m grateful that the repairman fixed the machine. However it is clear that when we purchased the machine it did not operate as it does now.
Charlene - Temple, TX
DRYER AMANA NED4655EW1 "Arrived on site for dryer that’s not drying clothes. Inspected unit and work area. Plug unit in and tested it in a normal cycle. Unit ran as designed. Unit tumbled, heated, and ventilated. Advise customer that whoever was using this probably had an issue with airflow either at the vent hose or venting through the home to the outside. Unit is working as designed. Call complete."
REFRIGERATOR LG LMXS30776S/01 "Arrived on site. Inspected unit and work area. Replaced failed compressor, uv drier and access valve. During vacuum of system found black burnt oil coming from filter drier. This indicates the old compressor had an internal motor failure or burnout. Oil has been circulated through the entire sealed system. Attempted to flush the system and performed extended vacuum.
WASHER MAYTAG MHW5630HC0
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Arrived onsite for oven/microwave combo that is intermittently not starting a microwave cycle. Inspected unit and work area. Placed unit is service diagnostics and found no stored error codes. I ran the unit through a couple of relay checks and all ran as designed. I called Techline and spoke to Adrian SR# 7728237022. He advised me to run several tests and found nothing wrong with the unit even after trying to use the microwave 6 times with no failure.
DISHWASHER AMANA ADB1400AGS1 Arrived on site for dishwasher that one spray either spray arm. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not running). Placed unit in an auto cycle and found washer motor not running. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
ICE MACHINE KITCHENAID KUIS18PNZB1 "Arrived onsite for ice machine that was not filling water. Inspected unit and work area. Customer advised the issue was with the machine not filling. He advised he ran a cleaner through it and replaced the filter but still had no water coming into the unit. Replaced water valve and tested unit. Unit filled, recirculated, and began to form ice. Unit is working as designed.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator that won’t light in the top refrigerator section or freezer section. Inspected unit and work area. Customer advised of the issue started in the freezer. Attempted to remove freezer light and began to get excess resistance. Worked on the freezer light for five minutes and once the light came loose the female connector on the wires coming from the control had popped loose. Attempted to dig out wires to reconnect female connector but was unsuccessful. Tried to wire but the wires together using one of the modules but was unable to clamp the wires coming through the insulation. I called Techline and spoke to Brian SR# 7728233696. I advised him of my findings and he then video chatted me to verify findings.
WASHER MAYTAG MVWC565FW0 "Arrived on site for washing machine that will wash clothes. Inspected unit and work area. Unit is in a very tight area with very little room to work. Plugged unit in and drain pump initially started and ran with no water in the unit. . Removed pressure hose and unit still continued to drain. Placed unit in service diagnostics and found an F7 E1 (basket speed fault) error code. Placed unit in a manual agitate and spin test and unit would not spin or agitate. During agitation it appeared that the unit was trying to move but wasn’t moving more than an inch left and right. Attempted to remove agitator and found it completely seized onto the gear case. Unit will need agitator, hub, in her basket, outer tub, gear case, drive motor, clean out filter, and control for full repair. Will need two men and two hours for repair. Ordering parts and office will need to contact customer to reschedule customer for return visit due to PSP items. ; ordrng 1 CNOTE (TWO MAN) and 1
WASHER MAYTAG MVWB835DW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit to find leak. Found leak coming from the inlet water valve housing. Could not detect what it was coming from the valve or from the housing so replaced whole housing. Tested unit again and unit ran as designed. I had the customer run a bedding cycle with some sheets and the user interface started shorting out. Advise customer this happened when controls go out and send improper voltage. Replaced console and tested unit. Unit is working as designed. . Call complete."
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived onsite for refrigerator that is not making ice. Inspected unit and work area. Tried to jumper the ice maker and found the motor had failed.. Ordering ice maker and will return .; ordrng 1 W10886931 (icemaker)"
MICROWAVE KITCHENAID KOCE500EBS01 "Arrived onsite for oven/microwave combo that is not heating evenlily in the oven. Inspected unit and work area. Customer advised that the unit had a 5 degree difference between the right and left sides. I called Techline and spoke to Kathy SR# 7728221085. She advised that every oven will have hot spots and that a 5 degree difference is normal. She advised that if the customer was already rotating her dishes in the oven, that that is what they always recommend. She advised to make no repairs at this time. I took oven temperatures and found the unit cycling between 419degrees and 374 degrees. Unit is working as designed.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found Main control missing from my parts. Spoke with SP and found the main control I ordered had not been received on her end. Ordering me in control and office will need to contact customer about reschedule date due to control being out of stock.; ordrng 1 W11449482 (CONTROL )
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed part. Replaced wire harness and tested unit. Unit filled ice maker with water and is working as designed. Call complete.
DISHWASHER BOSCH SHP865WF2N/11 "Arrived on site for dishwasher that’s still not turning on. Inspected unit and work area. Removed dishwasher and tested voltage at junction box. From neutral to ground I found 24.9 V. From ground to hot, I found 24.5 V. From neutral to hot, I found .928 V. I called Bosch Techline and spoke to Mark. He advised this was an electrical issue. He had me call customer service to note her file. I called customer service and spoke with Cora. She advised she had noted the file and to not make any repairs. Call complete."
REFRIGERATOR ELECTROLUX E32AF75JPS0 Arrived on site for icemaker that’s only making three cubes of ice per harvest. Inspected unit and work area. Ran the unit through a harvest and found very little water coming from the drain tube. Found ice blockage at the fill tube and chiseled it out. Tested the unit again in the unit filled with water. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Wrapped on site for refrigerator that frosted up the freezer. Inspected unit and work area. Found minimal frost in the freezer that appeared to be old. Customer advised that the frost happened one time and that ever since then it has been slowly going away. He wanted to make sure that there wasn’t anything else wrong with it. Inspected gaskets and all seals were good. Advised customer to make sure nothing gets in between the gaskets and the frame due to frost build up. Unit is working as designed. Call complete.
FREEZER FRIGIDAIRE FFFU20F2VW0 Arrived on site for freezer that is not cooling all the way. Inspected unit and work area. Took temperatures and found temperature is at -3° F. Unit is working as designed. Call complete.
REFRIGERATOR FRIGIDAIRE LFUH21F7LM Arrived on site for freezer that is not cooling. Inspected unit and work area. Found unit temperature at 26°F. Removed evaporator cover and found only one line on the evaporator frosted and very lukewarm evaporator coil’s throughout. This would advise that the issue is with the week compressor or a leak. ordrng 1 216954218 (controller) and 1 297414901 (EVAPORATOR ) and 1 5304475098 (compressor kit) and 1 w10913906 (coupler)
ICE MACHINE GE ZDIS150WSSD "Arrived on site for icemaker that is not making ice. Inspected unit and work area. Unit was completely dead when I walked in so I unplugged it and power reset it. Found external drain pump kicking on for about 10 seconds and then no power through the rest of the unit. Removed top cover and found light not coming on. Checked powerlines and found power going to the external drain pump and unit plugged into the external drain pump. Unplugged unit from the external drain pump and plugged unit into the wall. Unit began to light up and work as designed. Looked through parts breakdown and found the external drain pump not part of the original machine.
REFRIGERATOR MAYTAG MSD2542VEB00 Arrived on site for refrigerator that’s still not cooling properly. Inspected unit and work area. Found temperature is around 80° in the fridge and freezer. Customer advised that the last repair worked for a couple days but it went right back to where it was. Spoke to CS and was advised that the issue was probably with the thermostat. Replaced thermostat and tested unit. Unit began to cool. Call complete.