Ana - Mount Calm, TX
The technician was thorough and efficient in his work. Very knowledgeable and also polite and respectful. 10/10 would have him repair our washer again (if needed but hopefully not). The only issue, which is totally not the technician’s fault, is that we were unable to use our washer for two months because the part needed to fix it was on back order. Other than that, I have no complaints with the technician or the actual repair service.
Diane - Clifton, TX
Tonya - Robinson, TX
Great service and outstanding representative.
Great work ethics
Patrick - Lorena, TX
Came after 6 pm and worked until 8 pm to fix the dishwasher
Larry - Waco, TX
The service rep obviously knew what he was doing. He had it fixed in 5 minutes.
Janice - Mount Calm, TX
Very pleased. Great service.
did a great job....went beyond what he had to do
Joe - Woodway, TX
I would have this young service tech back to my house anytime I had trouble with my appl. worked hard and cleaned up his own mess
Steve - Waco, TX
Martha - Meridian, TX
Good timely service
Margie - Elm Mott, TX
Donald - Whitney, TX
Jonathan quickly identified the simple reset fix that your other technician was unable to tell me how to do over the phone a week or so earlier. It is unfortunate that Jonathan had to come all the way to my house to do this and that I had to pay $80 for him to come here and be without a working washer for over a week.
Jim - Waco, TX
Jonathan was very nice and very efficient and professional. He did a good job
Christie - Waco, TX
Wasn’t familiar with this company before, but you’ve earned a customer now! Love the communication tools for scheduling.
Justin - Woodway, TX
Randal - Waco, TX
Jonathan fixed our refridgerator quickly and professionally!
REFRIGERATOR GE GSH25JGBBWW Arrived on site for refrigerator thats not going either section. Inspected unit and work area. Found evidence of a defrost issue and defrosted unit. Tested the bimetal and found by metal closed when sitting in a glass of ice water. Tested continuity through the heater and found the heater open. Replace the heater and tested the unit. The unit is not working as designed. Call complete.
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for a dishwasher thats not washing dishes well. Inspected unit and work area. Customer advised that during the freeze, they were didnt have water coming to the unit but that after the freeze, the unit ran once or twice and completely died. Inspected unit and placed in in-service diagnostics. Found an F6 E1 (no/low water supply error code. I ran the unit through an auto test and found the unit feelings but not recirculating. Replaced the pump and motor and tested the unit. Unit is noW working as designed. Call complete."
WASHER MAYTAG MVW7230HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace drain pump in control and tested unit. Unit is not working as designed. Call complete.
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for a dryer that had no power. Inspected unit and work area. Tested voltage going to the unit and found 17 V going from L1 to neutral, 122V going from L2 to neutral, and 97 V going from L1 to L2. Tested voltage at the wall to confirm that the unit still had an ongoing issue. Advise customer that they had an electrical issue that needed to be fixed. Call complete."
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for a washing machine that wont spin or agitate without squealing. Inspected unit and work area. Lift it up unit and found evidence of oil and water dripping from the gear case. The belt was completely stripped and had leaked black water and residue all over the underside of the unit. Spoke to DW and was advised to order the motor in conjunction with the cam, gear case, capacitor, and belt. Attempted to remove the agitator and found the agitator completely stuck on the gear case indicating the unit needed a full rebuild. . ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11219115 (TUB) and 1 W11283592 (motor-drve) and 1 W11395618 (CAPACITOR ) and 1 WP8533928 (screw FILTER) and 6 WP8533953 (screw)s and 1 WPW10006384 (drive belt) and 1 WPW10215093 (clean out filter)"
WASHER MAYTAG MVWB765FW3 Arrived on site for a washing machine that is flashing an F6 E3 error code. Inspected unit and work area. Placed unit in service diagnostics and found an F6 E2 (UI cannot hear ACU) and F2 E1 (UI stuck key) error codes. Replaced Console and Control and tested unit. Unit is now working as designed. Call complete.
DISHWASHER MAYTAG 665.13223N413 Arrived on site for a dishwasher that wont fill. Inspected unit and work area. Confirm customers complaint and found the dishwasher not filling. Removed the water hose from the dishwasher and found no water coming to the unit. Customer was not home so he advised that he was on his way to come see if it was a pipe issue. Showed customer the issue and he was able to use his water key to turn on the water valve to the dishwasher. We found that the dishwasher valve had a crack in it causing it to spray completely underneath the unit. Replaced water valve and tested unit. Unit is not working as designed. Call complete.
DRYER MAYTAG MEDB835DW3 "Arrived on site for a dryer that is making a loud sound and its not drying clothes. Inspected unit and work area. The customer advised that if she runs to recycled the unit will be somewhat warm but it does not dry the clothes. Tested unit and immediately heard the rattling sound inside the dryer and noticed the unit was not heating. Disassembled unit and tested the heater, Heileman thermostat, thermal cut off, and fuse. All checked good. Checked voltage and found voltage not coming through the centrifugal switch and the motor making the noise. Replaced the motor and tested the unit. Unit is not working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WSF26C3EXB01 "Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected in the unit and work area. Tested the thermistors and found them within range. Tested the air damper control and found the air damper not opening and closing properly. Removed air damper control and found the door that opens and closes broken allowing freezer air into the compartment.
RANGE WHIRLPOOL WFE770H0FZ2 Arrived on site for a range that has a failed it hot indicator light. Inspected unit and work area. The customer advised that the unit hot surface light wont turn off. She advised that since the storm they cooked one time and after that this has been an issue. Check the infinite switches and found the left front infinite switch continuing to send voltage to the hot indicator light. Ordering other switches just in case. Office will need to contact customer about return visit when parts and made available due to out of stock and PSP items.; ordrng 1 W10857622 (switch-inf R FRONT) and 1 W10911303 (switch-inf R REAR) and 1 W10917724 (switch-inf L REAR) and 1 W11129442 (switch-inf L FRONT)
OVEN JENN-AIR JJW3430WP01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and appliance manager and tested unit. Unit is now working as designed.all complete.
MICROWAVE JENN-AIR JMC2430DP01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace control panel and tested unit. Unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL MDB7959SKZ0 Arrived on site for a dishwasher that wouldnt drain. Inspected unit and work area. Confirmed customers complaint as water was in the dishwasher but the unit would not drain. Tested voltage going to the drain pump and found proper voltage. Found the drain pump clear of any debris. Replaced the drain pump and tested the unit. Unit is not working as designed. Call complete.
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gearcase and actuator and tested unit. Unit is not working as designed. Call complete.
WASHER FRIGIDAIRE FAFS4272LW0 "Arrived on site for a washing machine that wouldnt spin or drain. Inspected unit and work area. Placed unit and service diagnostics and found an error code for a draining to slowly. Remove front cover and found water slowly trickling down to the drain pump. Grab some water and poured it into the tub and waited for it to come out of the bottom. Unit took almost a minute to drain out all the water. Removed the filter Bellow and found wrappers, paper, and trash inside the filter causing water to not run through properly. Removed obstructions and reassembled unit. Tested unit twice with the customer present and the unit is now working as designed. Call complete."
REFRIGERATOR GE GFE28HSHCSS "Arrived on site for a refrigerator where the controls arent working and water is not dispensing from the refrigerator. Inspected unit and worked area. Found water filter able to be placed back in but the user interface not responding to any commands. The screen was completely dead. Removed user interface and found voltage coming to the user interface but if not displaying.I advised the customer that they would need a new UI for repair.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site for a refrigerator that has dim lights in both refrigerator and freezer sections. Inspected unit and work area. Found all lights out in both refrigerator and freezer compartments. Replace freezer module and unit began to illuminate and is working as designed. Call complete.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for a washing machine that had a leaking valve. Inspected unit and work area. Found the hot water valve cracked causing the leak. Replace the valve and tested the unit. Unit is not working as designed. Call complete.
OVEN JENN-AIR JJW2830DS01 Arrived on site for an oven that is flashing an F2 E1 (UI stuck key) error code. Inspected unit and work area. Attempted to place unit and service diagnostics and the F2 E1 code repeatedly popped up on the screen. Unit will do nothing besides keep flashing that F2 E1 code indicating that the User interface is not working properly. Ordering parts and office will need to contact customer about return date due to an out of stock item.. ; ordrng 1 W11236888 (console)
WASHER ROPER RTW4516FW2 Arrived on site for a washing machine that would not fill and was going off balance. Inspected unit and work area. Tested water valves and found the cold water valve not dry and water in. Replaced valve and tested unit. Unit began working as designed. Ask customer about off-balance load issues and customer did advise that they were running mixed loads with towels and jeans and shirts. I advised that the unit will go off balance due to mixing loads and it advised against running towels with normal clothes. The customer advised that that was really only when the unit does go off balance. Unit is working as designed. Call complete.