Wonderful, professional service!
Jimmy - Georgetown, TX
The entire company is exceptional, with excellent communication. We have been very pleased with their prompt service. Joel is a great technician.
Great service in a timely manner.
Rogene - Georgetown, TX
Phyllis/calvin - Killeen, TX
We were charged two service call when it was not our fault that the tech did not have the replacement part on hand. It took only 18 minutes to install the part on his return. Labor charges was a little out of hand.
Great Service, Very knowledgeable of his job
Jacqueline - Granger, TX
Great, friendly service
Kari - Georgetown, TX
He was very helpful and let me know I need to quit using some of the things I do and need to get cleaner.
Francis - Georgetown, TX
Joel was on time, polite, and friendly. He got the repair done very quickly. Thank you.
Bad repair, long wait, and expensive
Robert - Georgetown, TX
Service required was to replace a burned out heating element in a clothes dryer which was done. However, the next day when I turned on the dryer, it made a loud thumping noise which I had never heard before the repair. It sounded like the drum is out of balance. The repair man should never have left our house with the dryer in this condition. The time to get service was 5 days which borders on unacceptable.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose dishwasher leaving white film on dishes. Ran diags and verified no errors. I informed customer dishwasher is working to its capabilities but too much detergent is being used. Informed customer to only use 1 tblspn of HE detergent. Rinse aid is being used but i set it to max. No repairs can be made to make dishwasher function differently than it already is. Verified no water leaks at time of svc call.
REFRIGERATOR FRIGIDAIRE FPBC2277RFH Arrived on site to install parts I previously ordered. Replaced and verified operations.. Verified no water leaks at time of svc call.
REFRIGERATOR MAYTAG MFT2976AEM00 "Arrived on site to diagnose refrigerator not cooling properly in frz and frost behind crispers. Found 15 degs in frz and E5 error. Fresh food evap needs replaced per Technical Service Pointer #: W10666205C. Will need to replace main board, evap fan mtr and for defrost issue. Verified no water leaks at time of svc call.; ordrng 1 SV8404 (2 valve) and 1 W10143759AUTHO (drier (service)) and 1 W10633627AUTHO (motor-evap) and 1 W10687098 (evaporator) and 1 WPW10389152 (support) and 1 WPW10581606 (cntrl-elec)"
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to install parts I previously ordered. Verified operations after replacing parts. Had previously replaced lid latch on first call,. Drain is secured. Verified no water leaks at time of svc call."
REFRIGERATOR FRIGIDAIRE FGHS2655PFA Arrived on site to diagnose EF error for fridge. Found evap fan error and ice around fan. Verified water splashing over fill tube created problem. Cleared ice and adjusted fill tube and wrapped with tape to prevent splash overs. All else is working fine. Informed customer to get water pressure lowered to fridge. Verified no water leaks at time of svc call.
WASHER AMANA NTW4516FW1 Arrived on site to diagnose washer not coming on.No water leaks detected..; ordrng 1 W11124710 (cntrl-elec)
DISHWASHER AMANA ADB1400AGW1 "Arrived on site to diagnose dishwasher not dispensing rinse aid. Dishes are coming out dry. Customer doesn’t use dishwasher too often. Explained to customer unit doesn’t use much rinse aid and if dishes are coming out dry, rinse aid is being used during cycle they just don’t realize it. Informed customer of operations and verified no water leaks at time of svc call."
OVEN WHIRLPOOL WOFXXXXXXXXX "Arrived on site to diagnose oven not coming on. Verified model tag was removed and unable to find it anywhere. Found open fuse. Verified operation after part install.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install parts I previously ordered. Installed and verified operation. Customer didn’t defrost unit and will need to defrost it. Already had the, sign defrost waiver on first trip. Verified no water leaks at time of svc call."
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to diagnose oven not heating properly. Verified cycle temps at about 348, called source, spoke with Austin, verified proper operation gave. Informed customer of normal temps. Informed customer of preheat temps and when to put food inside oven. Verified all is fine with oven."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose condensation complaint on top of frz gasket. Found liner has completely separated from frz door. Frz door needs replaced. All else checked out fine.; ordrng 1 W10919622AUTHO (FRZ DOOR SS )"
DRYER GE GFDR485EF1MC "Arrived on site to diagnose dryer not coming on. Found control panel board severely shorted. Informed customer it shorted out. . ; ordrng 1 WE04X23220 (pcb asm ui-mc and sw)"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to diagnose dishwasher not washing properly. Ran diags and found motor fault error and heater error. Verified voltage to wash motor. Replaced sump and motor assy and verified operations. Cleared error, heating element came on fine. Informed customer of control settings. Verified no water leaks at time of svc call."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site t diagnose dishes leaving a white film on dishes. Ran diags, no error codes and went through diags fine. Customer is rinsing their dishes very well and using non HE pods causing suds to stick to dishes. Informed customer to use a tblspn of liquid HE detergent and run normal/heavy cycle with heated dry and hi temp wash selected. Dishwasher is working fine. Informed customer to use “dishwasher magic” to get rid of excess detergent build up. Verified no water leaks at time of svc call."
RANGE WHIRLPOOL KGCU463VSS01 Arrived on site to diagnose cooktop knobs not turning properly. Found valve stems bent and knob trim needed adjustment also. Adjusted and verified operation. Verified no gas leaks at time of svc call.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose refrigerator building condensation on mullions. Verified proper operation of mullions and set them to be on 100% of the time. House doesn’t have the AC running and there is very high humidity inside the house. Informed customer they will need to wipe down the condensation and turn AC on to at least 69 degs to get condensation from building up. Verified no water leaks at time of svc call.
WASHER KENMORE 11049962602 Arrived on site to install part ordered by previous tech. Replaced and verified operations. Drain is secure. Verified no water leaks at time of svc call.
REFRIGERATOR MAYTAG MFX2571XEM2 "Arrived on site to install part I previously ordered. Replaced, ran diags and the air damper now works fine. It closes and opens correctly now. Verified no water leaks at time of svc call."
REFRIGERATOR AMANA ARB2217CW "Arrived on site to diagnose fridge not cooling. Found compressor clicking and not starting. Windings checked out fine. Ok to use start relay sent per source, Verified no water leaks at time of svc call."
REFRIGERATOR FRIGIDAIRE FRS6LF7JM5 Arrived on site to install parts previously ordered. Installed parts and valve still Marie’s loud sound when closing. Found valve voltage going from 120 vac to 4 vac to 0 vac. Valve suddenly came on and leaked water through dispenser and voltage at valve was 10 vac. Checked voltage at door hinge when valve came on on its own and it was 0 vac so I know control board is shorted. Found the yellow wire to the valve shorting out inside he cabinet with another wire and causing the valve to come on.