Great communication and service
Cheree - Round Rock, TX
Great experience. Communication was easy and tech showed up when they said he would. Very courteous tech who answered all of our questions. Highly recommend.
Julia - Pflugerville, TX
Appliance Express repairman Jimmy was great, did an excellent job, came early got the job done and was extremely polite.
Kelly - Pflugerville, TX
Jimmy was friendly and professional and resolved our issue quickly... highly recommend!
Adrian - Round Rock, TX
Jimmy was friendly and informative with knowledge. Took care of problem with our dryer and gave some tips on maintaining appliance.
Great service,person was very sweet and polite
Sarthak - Hutto, TX
Patrick - Round Rock, TX
Fast, efficient, knowledgeable and excellent customer service.
Sandy - Round Rock, TX
Very pleasant young man, extremely professional. Explained things well.
Informative and professional
Christina - Round Rock, TX
What a great experience! He was courteous, on time and gave us options. Always wore his mask and shoe covers. Overall 5 stars!!
Happy with service
Amy - Hutto, TX
Jimmy was a wonderful technician. He was knowledgeable, fixed my dishwasher fast and was super positive and friendly. He made the whole experience easygoing.
Yolanda - Round Rock, TX
I’m very pleased with the service from Appliance Express. The technician was extremely professional and polite. He knew exactly how to fix our washer.
Tom - Round Rock, TX
Jimmy is very professional and courteous. He got the repair work on my fridge done quickly.
Great service...was able to locate the problem immediately and repair
Cheryl - Taylor, TX
Great service, professional repairmen, affordable price
Yancy - Round Rock, TX
Eddie - Hutto, TX
Knowledgeable and informative individual. For future issues, I’d definitely would want him back.
Sara - Hutto, TX
WASHER WHIRLPOOL MVWC565FW2 Arrived on site to install previously diagnosed part. Removed valve and installed new valve. Job completed.
OVEN WHIRLPOOL WFG525S0HV0 "Arrived on site for The oven will not turn on bake or broil. drodrig 03/01/2021. Found broil igniter sparking, but bake igniter not sparking. Replaced bake igniter and still no flame. Tested solenoids for bake and broil and they tested good. Tested voltage at DSI / spark module board to solenoids and they werent getting the proper voltage. DSI / spark module board was ordered but hadnt arrived in time to be sent out with me today. Office will call the customer once the spark module board (W11162730) arrives and reschedule to complete the repair. Returning with valve, harness, and sensor just in case the new spark module board does not correct the issue. ; O-emld tckt"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for Ice maker door will not open. Found ice container stuck and wouldnt come out. Ran cycles of crushed ice and cubed ice to loosen up the container. Loud popping while depressing dispenser indicated blocks of ice stuck inside the container not allowing the auger to spin. Once container released the release button was not engaging as designed. Installed new ice container and auger is spinning as designed. Job completed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for UNINSTALLED AND RE-INSTALLED THE WATER FILTER, Makes a rattling/clanking noise after disp WATER. Customer showed me how the noise was made by dispensing water. I raised the legs to pull the fridge out and inspect the water valve to check for too much pressure. Pressure was good but the water line was shaking across the tile when the water dispensed helping us determine what the noise was. Used foil tape to secure the water line against the back panel of the fridge and noise is gone. No leaks detected. Lowered legs back down. Job completed."
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for Doors Not Aligned - Side by Side Refrigerator. Found fridge door to freezer door misaligned and cam pulling fridge door open before reaching the halfway open point. Lowered fridge side leg to even out doors and prevent rocking open before halfway point. Lowered freezer side door to ensure fridge was standing firmly on legs. Once adjustments were made customer confirmed that the open and close of the fridge side door was much better than before. Job completed.
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site for All Cycle And Option Lights flashing - Dishwasher Placed in diagnostics and got f10e2. Tested resistance at the vent fan and tested good. Cleared error code. Ran through full diagnostics and wouldnt drain. Removed control and installed new control. Ran through diagnostics and no error codes came on. Completed full diagnostics and drain cycle. Heating as designed. No leaks detected. Job completed.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for STILL LEAKING AFTER REPAIR- WENT TO USE AND WATER STARTED SPEWING RIGHT AWAY. Placed in diagnostics and no error codes came on. Removed kick plate. Started diagnostics and no leaks detected. Ran through diagnostics again and no leaks detected. Placed dishwasher in a normal cycle and no leaks detected over a five minute period. No repairs needed at this time. Job completed.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for Surface light stopped working. When we attempted to change to bulb, socket appeared to be melted and bulb would not come out without breaking. Found socket was faulty and bulb broken. Removed socket and installed new socket. Tested and light is working as designed. No further repairs needed. Job completed."
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed parts. Removed control and installed new control. Removed latch and installed new latch. Placed in diagnostics and no error codes came on. Ran through diagnostics and washer is spinning as designed. No leaks detected. Job completed.
RANGE IKEA IGS900DS05 Arrived on site to install previously diagnosed part. Removed bake igniter and found the previous tech ordered the wrong igniter. Ordering correct igniter to return and complete the repair. Also ordering the two mounting screws that hold the igniter in place. The original screws stripped upon removal. Returning with spark module JIC. ; ordrng 1 WPW10324738 (Igniter) and 2 WP4159193 (Screw)s
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived on site for Ice maker does not produce ice. I have changed the filter and flushed the water line. Checked the ice maker for obstruction. In door water works fine. Found valve not sending water to ice maker and frozen inlet tube. Removed valve and replaced with new valve. Used steamer to remove built up ice in fill tube. Ran through ice harvest and tube is free of ice and filling the ice tray with water as designed. No leaks detected. Job completed.
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site for COMPLAINTNOTE:TOP RACK IS UNSTABLE. Found adjuster rollers broken. Removed adjusters and installed adjuster kit. Rack pulls in and out as designed. No further repairs needed. Job completed.
WASHER WHIRLPOOL WTW6120HW1 "Arrived on site for Hello recently the drum spinner in the washing machine has been very loud and the last three loads drains the water but does not appear to spin the clothes and they are very wet at the end of the cycle. Thank you for the assistance and coming out. Found capacitor was loose and laying on the floor making a knocking noise. Placed in diagnostics and got F7E1. Ordering a new control, capacitor, and screw that mounts the capacitor. Ran a DLMS calibration and got the F7E1 twice. Replacing the ACU should resolve the tachometer not reading correctly associated with the error code. ; ordrng 1 W11498804 (Control) and 1 W11395618 (Capacitor) and 1 WP489128 (Screw)"
WASHER MAYTAG MHW5100DW0
RANGE WHIRLPOOL WFC150M0EB4 "Arrived on site for Indicator light stays on after burner is turned off. Also, the burner will turn off automatically while cooking even when the display panel isn't hot. Found large front left side element infinite switch is faulty. Switch was already ordered. Will return with switch once it drives. Will also return with element kit JIC. ; O-emld tckt"
DRYER MAYTAG MEDC465HW0 "Arrived on site for COMPLAINTNOTE:DRYER THE DRUMM IS SKIPING OUT OF BALANCE IS A MAYTAG, Removed drum and found a nut stuck in the felt. Removed nut and dryer is no longer making the noise. Had customers husband confirm the noise was gone. Dryer heating as designed. Job completed."
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 "Arrived on site for Humming Noise - Refrigerator. Placed in diagnostics and opened and closed dampener with customer present. She confirmed that this was the noise but much quieter than before. Customer stated the noise actually stopped recently, but that she still preferred we stop by to inspect. Explained to customer that the noise associated with the dampener opening and closing is normal, but if it got loud again in the future to reach out to us. Job completed."
DISHWASHER KITCHENAID KDFE104HPS0
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to install previously diagnosed part. Removed control and I installed new control. Initially the fridge did not start cooling and the control would not advance. Reached out to tech support and was informed the fridge control will need to be programmed if a new control is installed. Entered Fridge Code (12) and completed programming. Fridge cooling as designed. Job completed.
DRYER WHIRLPOOL MEDC465HW0 Arrived on site for COMPLAINTNOTE:WILL NOT DRY THE CLOTHES. Tested voltage at the wall and got proper voltage. Ran temps inside dryer and wouldnt get above room temperature. Tested thermal cutoff for continuity and it failed. Removed faulty thermal cutoff and installed new thermal cutoff. Dryer heating as designed. Job completed.