Susan - Taylor, TX
Repair person was very friendly and was very satisfied with repair.
Repair of ice maker
John - Pflugerville, TX
Very quick, efficient, repair and pleasant person doing the repair. Good guy!
Brooke - Taylor, TX
John - Hutto, TX
David - Georgetown, TX
Jerry managed to fix an undiagnosed problem that had led to over six months of calls. He is, hands down, the best servicer I have ever had the pleasure of dealing with. He got it done. That said, appliance express took a very long time to correctly identify the source of the problem. While it was eventually corrected, thanks to an unbelievably awesome tech, I do wish our problem with our ice maker could have been correctly diagnosed and repaired sooner. I’d give Jerry the highest ratings possible, and appliance express a B overall. They did fix the problem, but as a company, it took them a very long time to do it.
Great service, great technician
Marilyn - Georgetown, TX
The technician was very informative and explained what I thought was a problem with my oven.
Eyal - Georgetown, TX
Alfredo - Hutto, TX
Cathy - Georgetown, TX
Very professional, knowledgable
Technology knowledgble , Friendly, quick to idenify repair
Melissa - Taylor, TX
Jerry is excellent
Pooja - Austin, TX
Connie - Georgetown, TX
Best service out there! On time, knowledgeable about issue and repair, genuinely nice.
JIM - Georgetown, TX
Charlotte - Leander, TX
Jerry was very polite and did a magnificient job finding the problem and correcting it
All around excellent service
Connor - Leander, TX
Knowledgable. Quick. Took the time to explain what needed to be done and how to prevent future problems
MICROWAVE WHIRLPOOL WMH32519HZ3 "WMH32519HZ3 Arrived to inspect no heat. I found the unit had the correct voltages to the low side of the transformer, but when tested, the transformer primary showed an open circuit. Gently moving the neutral connector caused a circuit to be read, but the transformer wiring has internally failed and will require replacement. Office to order transformer. ; ordrng 1 W10836753 (transformr)"
RANGE WHIRLPOOL WFG320M0BW2 "WFG320M0BW2 Arrived to inspect leak. The gas was off upon arrival and I turned it on and then inspected. I tested every line and joint throughout the unit, including valves and their connections. I found no leaks and tested the oven. The air shutter was very incorrectly set and the unit would not burn all the fuel, causing a very strong gas odor. I corrected the shutter setting and tested. Operational test good, no gas leaks detected during service."
WASHER MAYTAG MVWB765FW2 "MVWB765FW2 Arrived to inspect not completing cycles. I found F0E3, F7E9 and F0E5 stored in memory. The unit had the shipping spacers still on the legs and I removed them. There were several garments under the motor and they may have contacted the rotor and I removed them. I calibrated and tested after correcting basket position and the unit operated as designed. No leaks observed during service."
OVEN WHIRLPOOL WOD51EC0AB03 WOD51EC0AB03 Arrived to inspect no power. I found there was no voltage to the thermal fuse and I inspected the power supply. I found there was no junction box for the pigtail connection and there was visible damage to the wire nuts. I advised the customer of my findings and that the unit should have an electrician instal a junction box and replace the wire nuts.
DISHWASHER KENMORE 665.12773K311 "66512773K311 Arrived to instal previously diagnosed and ordered part. I removed the failed sump and transferred the existing parts. I tested the unit and checked for leaks. Operational test good, no leaks observed during service. From prior service: sump and gasket assembly $109.97 DW310 $209.99 -$50 for second appliance discount. No leaks of the water supply observed during service.
ICE MACHINE KITCHENAID KUIX505ESS1 "KUIX505ESS1 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, drier and service port and vacuumed the system. I verified vacuum and then charged with the mfg prescribed amount of refrigerant. During testing I found the condenser fan had failed and I removed and replaced it. I tested the unit and it operated as designed. No leaks observed during service."
WASHER WHIRLPOOL WTW8500BW0 "WTW8500BW0 Arrived to inspect leak. I found the issue with the unit was the bleach dispenser slowly filling. During testing I found the bearing assembly very loud and in need of replacement. Office to order bearing assembly, tool kit and valve to be installed upon return. No leaks observed during service. Please allow two hours service due to valve assembly and bearing assembly requirements. Office to contact the customer to arrange return service. ; ordrng 1 CNOTES (2 HOURS SERVICE, MULTIPLE PARTS) and 1 W10435302 (bearing) and 1 W10447783 (tool)"
REFRIGERATOR WHIRLPOOL MSD2550VES00 MSD2550VES00 Arrived to inspect ice dispenser issues. I found the baseplate for the ice bin assembly badly gapped. I sealed the plate and the lower panel for the ice dispenser with mfg sealant and removed the ice from the bin area. I tested the unit and all functions were present.no leaks observed during service.
DISHWASHER FRIGIDAIRE FDB520RHB2 "FDB520RHB2 Arrived to inspect water issue. I found the unit would not correctly circulate, but the pump could be heard running. The lower intake and filter areas were clogged with debris and I removed it and tested. The unit appeared to resume normal operation. No leaks observed during service.
DRYER MAYTAG MEDB725BW0 MEDB725BW0 Arrived to instal part. I removed and replaced the thermal fuse and found the unit would not heat due to a failed element. I removed and replaced the element and tested. The unit heated and cycled as designed. Lint removed fro chassis. From prior service:
WASHER WHIRLPOOL WTW8500DC5 "WTW8500DC5 Arrived to inspect noise. I entered service test mode and found F0E3, F7E9 and F8E3 stored in memory. I found the gear case squealing loudly in spin. I removed and replaced the gear case and calibrated. I tested within service test mode and all functions were present. No leaks observed during service."
WASHER MAYTAG MVWB835DW0 MVWB835DW0 Arrived to inspect unit not completing. I found the bearings within the gear case assembly failed. Office to order gear case. No leaks observed during service. Drain safety strap added.; ordrng 1 W10811956 (GEAR CASE) and 1 W10902814 (washplate)
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to instal parts. I removed and replaced the ice maker, ice maker fan and valve. I tested the unit and it appeared to operate as designed. The ice maker housing showed water marks under the gear head area, but there were no signs of overfill on the ice maker body and I found no other signs of water incursion. I suspect condensate from air leaking into the housing, or a restriction of the cold air supply duct from the fc, as the cause of the issue. Operational test good, no leaks observed during service."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 WRS325SDHZ01 Arrived to instal parts. I removed and replaced the sealed system components and then vacuumed. I monitored the unit for an additional 15 minutes and then charged with the mfg prescribed refrigerant charge. All functions were present and the unit started cooling as expected. No leaks observed during service.
DISHWASHER WHIRLPOOL WDF330PAHS2 "WDF330PAHS2 Arrived to inspect no operation. I entered service test mode and found 5-1 error stored. The door latch sounded too weak when closing the door and I found the strike bent up slightly. I corrected the pitch of the strike and tested. Operational test good, no leaks observed during service."
REFRIGERATOR MAYTAG MFI2570FEZ06 "MFI2570FEZ06 Arrived to inspect no ice. I found the issue was with ice dispensing. During testing the unit dispensed as designed, but the ice showed signs of congealing into a mass, likely from freeze-thaw cycles. I advised the customer to be aware of the fc door position. Operational test good, no leaks observed during service."
MICROWAVE WHIRLPOOL WMH32519HZ1 WMH32519HZ1 Arrived to inspect light issue. The bulb had broken during attempted replacement. I quoted the customer for the bulb and removal and extracted and replaced the bulb. Operational test good.
RANGE WHIRLPOOL WFG525S0HS0 WFG525S0HS0 Arrived to inspect panel damage. I found a large scratch within the surface of the control panel and I removed and replaced it. I tested the unit and it operated as designed. No gas leaks detected during service.
DISHWASHER KITCHENAID KDFE304DSS0 "KDFE304DSS0 Arrived to inspect leak. I ran the unit through a complete service test mode and found no signs of leakage. I discovered an area in the cabinetry where water had been coming down the back of the sink and informed the customer. Operational test good, no leaks observed during service. Warranty applied to service."
WASHER MAYTAG MVWX655DW1 MVWX655DW1 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the drive hub and wash plate and calibrated. I tested within service mode and the unit worked as designed. No leaks observed during service.