Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Prompt, Courteous, Professional
Kyle - Marble Falls, TX
The technician was very helpful and effective determining the issue with our ice machine. I appreciate his willingness to listen and discuss what was wrong.
Great service and price
Farmer - Georgetown, TX
Great company and very fair and fast and performance very good
Great service, very dependable and knowledgeable.
Ken - Kingsland, TX
Lupe - Burnet, TX
Great service and the technician was extremely knowledgeable.
James provided wonderful service. He took the time to walk through the repairs and how to care for my machine going forward. Even followed up to ens
Jennae Warner - Lago Vista, TX
On time and timely service.
Andrew - Burnet, TX
Billie - Marble Falls, TX
I appreciate the professionalism and product knowledge of the technicians at Appliance Express.
Ras - Kingsland, TX
Great service fixed our problem quickly. Technician was friendly and professional.
Cynthia - Burnet, TX
James arrived on time, protected our flooring, got right to the appliance problem, fixed the issue, and was on his way. James was very polite and knowledgeable. Satisfied customer!
Excellent friendly service
Angela - Burnet, TX
Service man was very friendly. Overall great experience
Very professional. Problem fixed
Ann - Horseshoe Bay, TX
Ken - Kingsland, TX
still not fixed
John - Horseshoe Bay, TX
Everything was fine with your company. Problem is, the ice maker is still making very thin ice. Obviously this machine is a lemon. I will get a new one from Kitchen aid. Thanks for replacing every single part. John Hoyt
John - Andice, TX
James was able to pin point our problem and fixed it immediately. We are very satisfied!
REFRIGERATOR LG LFC25760ST Arrived on site and installed new control. Tested operation and found unit working properly and lights functioning. Job complete
FREEZER KITCHENAID WRV986FDEM01 Arrived on site and installed ew freezer fan motor. Ran test 4 to test operation. Unit tests good and fans running properly. Job complete
WASHER MAYTAG MHW5630HC0 Arrived on site and tested operation. I found bearing is squealing and shock are failing due to unit not being able to spin up to speed properly. Unit will need new tub assembly and shocks. Also found that the dispenser is not siphoning properly. Repair will require 2 hours to complete. Office to schedule return service. ; ordrng 1 CNOTE (2 HOUR REPAIR) and 1 W11287253 (TUB) and 4 W11316766 (SHOCK)s
OVEN WHIRLPOOL WOS51EC0HS00 Need to call tech line to document cracked pain in bottom of liner
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site and found bin full of thin ice. Inspected all components again and found reservoir not being filled completely with water due to short cycling of fill valve. Corrected loose connection for water sensor and verified proper placement of evaporator thermistor for ice thickness. I found thermistor has slid down to accumulator causing thermistor to read colder temp sooner than end of harvest. Secured thermistor into proper location and found unit now making proper thickness of ice. Job complete
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new ui. Tested operation and found lower fan fault still coming up when unit set to bake. Called tech line and spoke to Andy #7726159201. Sending call back to product lead. Job complete
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site and found water dripping from fill tube when calling for water instead of a steady stream. Removed filter and water began flowing properly and filled the reservoir. Unit has a failed filter head. Job complete
WASHER MAYTAG MVWC465HW2 Arrived on site and tested operation. Customer showed me the sheet with the bleach stain. Ran diagnostics and found no faults. Unit cycles as designed. Recommended customer run deep water wash cycle when using bleach to help dilute the bleach better. Unit working as designed. Job complete
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and installed new freezer door. Customer stated the unit has started making a beeping sound. I found deli control blank and removed to inspect. I found moisture has gotten into the control housing and corrosion is in harness and on control. Unit will need deli drawer and deli control to repair. Office to schedule return service ; ordrng 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)
WASHER WHIRLPOOL MVWB865GW0 Arrived on site and tested operation. I found no faults in memory and ran test 51. Found gearcase making a slight bearing sound in spin and clicking in agitation. Inspected gear case and found new gear case has failed. Unit will need gear case replaced again to repair. ; ordrng 1 W10811956 (GEAR CASE)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. I found new filter not sealing to housing properly and water leaking out. I found o-rings on new filter good. Installed new housing and reinstalled filter. Unit longer leaking from housing. Job complete
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on site and found dishwasher full of water and evidence of leak that has damaged the wood floors. I found that the fill valve is not closing completely and water is constantly dripping into tub. Tested drain pump by draining water in unit and found to be working properly.Installed new valve and tested operation. Unit tests good. Job complete
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site and found ice maker now functioning properly. Installed new thermistor and evaporator fan housing. Tested operation and found unit working properly. Job complete
FREEZER KITCHENAID WRV986FDEM01 Arrived on site and found power failure on display. Tested temps and found freezer at 31 and fresh food at 44. Ran test 4 and found unit lost power. Connected leads to power supply output and tested. I found unit shut off again but no voltage was lost to main control. Installed new control and tested. I found unit is still losing power and resetting. Called tech line and spoke to Kevin. Found freezer motor shorted causing failure. When attempting to access fan I found evaporator completely frozen. Unit will need to that to access evaporator to replace fan. ;
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site and delivered drain hose to customer. Customer is going to replace entire drain line due to the routing of the line causing more kinks throughout the run. Job complete
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and tested operation. I found heater failure, sump and motor failure. I also found upper rack roller broken and stop missing. Unit will need new sump, heater, adjuster and stop to repair. ; ordrng 1 W10712395 (adjuster) and 1 WPW10508950 (stop)"
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and tested operation. I found fault for owi sensor. Installed new owi. Ran diagnostics and found unit working properly. Instructed customer that with liquid soap there is build up when dishes are too clean going into dishwasher and if the water is not hot enough. Instructed customer to just scrape food from dishes and place in dishwasher to allow soap to activate properly. Also instructed to run the hot water at the tap prior to starting a cycle to ensure incoming water temperature is hot enough for cycle. Unit working as designed. Job complete
MICROWAVE WHIRLPOOL WOCA7EC0HZ02 Arrived on site and tested operation. Customer stated she cycled the breaker and the display came back on and has worked for that past 3 days. No faults in memory and all functions test good. Instructed customer that if the issue returns to please leave unit in failed state so that the cause of the failure can be identified. Job complete
ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site and tested operation. Ran diagnostics and found all functions test good. Heat coming from unit is normal and unit is turning off and on properly. Unit operating as designed. Job complete
OVEN WHIRLPOOL WFE525S0HS1 Arrived on site and tested operation. Inspected fuses and harness. I found harness has shorted at the terminal block. Installed new harness and tested operation. Unit tests good. Job complete