George - Meadowlakes, TX
I hope he fixed the slide in the ice maker by cleaning it out and greasing it. Too bad he did not do that on the first visit. If that doesn't work, then I have to spend, according to James, $150.00 for the part and $100.00 labor. Let's hope he fixed it and I don't have to spend any additional money on this refrigerator.
Excellent system analysis
Hans - Lago Vista, TX
The service team analyzed effectively the condition of a non functional refrigerator which had been checked out several days before by another team which overlooked a significant failure in certain elements of the equipment.
James - Leander, TX
repaired fridge competently
Annette - Granite Shoals, TX
the technician who repaired my oven was excellent. Scheduling the appointment was a bit challenging The cost of the repair seemed high
Bob - Bertram, TX
Great warranty service
Great service !!
Sarah - Horseshoe Bay, TX
So nice and helpful
Stacie - Liberty Hill, TX
Great service. Friendly and fast.
Tamira - Leander, TX
Stacia - Andice, TX
Service was great. They were on time... fixed the problem... and took the time to explain what was wrong!
Sharon - Kingsland, TX
Jeff - Sunrise Beach Village, TX
On time. Reasonable price
fix blue flame for whirlpool gas range
PN - Marble Falls, TX
Needed adjustments to propane conversion kit for my whirlpool gas range. The pros from Appliance Express were really professional and got the job done and I am happy the flame is all blue now. Thank you
Bettsye - Burnet, TX
I had placed a service call through American Home Shield to repair a refrigerator. My request was sent to Appliance Express and was quite surprised and impressed at the timeliness in their response. James, the technician contacted me with an acceptable window of time for his arrival and also called when he was about 20 minutes out. This was a huge help for me as I was not home and needed my son in law to meet him at my home. I had several phone conversations with James, he was polite, professional and responsive to my questions regarding the issues with my appliance. He did not leave a mess behind him. My son in law said James knew exactly what was wrong and was very efficient in repairing. Kudos to James. Good Job Appliance Express in your choice of technicians being sent to homes to take care of business. I would be happy to recommend y’all in the future. Thank you Bettsye Rose
Thomas - Kingsland, TX
Very convenient, timely, and quickly identified the issues in two different appliances and fixed them! would highly recommend.
Very good service. Friendly service man who kept everything clean.
Tommy - Horseshoe Bay, TX
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site and installed new control. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MHW6630HW0 Arrived on site to install new dispenser. Found all but 2 clips broken off of housing. Part will need to be reordered and office to schedule return services. ; ordrng 1 W11465533 (HOUSING)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and installed new freezer door. Aligned upper fresh food doors. Verified proper seal on all 4 doors. Unit tests good. Job complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and installed new console. Verified operation and set calibration. Job complete
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found front left burner hard to ignite. Inspected oven igniter for operation and found cookie sheets had slid back and were grounding igniter harness causing incorrect spark. Instructed customer on best practices for loading storage drawer. Unit will need new burner head and burner cap for front left burner to correct ignition issue; ordrng 1 W10881749 (cap-burner) and 1 WPW10515455 (burnr-head)
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site and tapped sealed system. Found unit has full charge. Recovered and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.6oz 134a and tested operation. Unit tests good. Job complete"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and tested operation. Found upper fresh food lights and freezer light out. Replaced freezer light from stock and tested. All lights now function properly. Job complete
WASHER WHIRLPOOL MVWB855DC3 Arrived on site and installed new control and control panel. Tested operation and found unit working properly. Used zip tie on drain hose to sucre properly into drain. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site and tested operation. Found ice maker bail arm not locked into ice maker and just hanging down. Locked bail arm in place properly and found ice maker on/off switch was in the off position. Turned ice maker on and tested operation. Ice maker now operating properly. Customer also has odor in fresh food section that has not gone away. Unit does not have carbon filters. Recommended customer use arm&hammer baking soda odor box to clear odors from unit. Job complete
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and found grate kit broken in box. Found extra kit will not fit this model due to rear grate mount. Will need to reorder grates; ordrng 1 W11214957 (grate-kit)
OVEN WHIRLPOOL WFE975H0HZ1 Arrived on site and tested operation. Found no faults in memory. Preheated to 350 and found unit average temperature is 350. Unit tests good. Job complete
RANGE JENN-AIR JDRP436HM00 Arrived on site and installed new ui and control. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MAV5758EWW Arrived on site and tested operation. Found all functions test good and unit operating properly at this time. Unable to determine exact part that caused drain issue. Job complete
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site and tested operation. Inspected for air leaks and found none. Inspected ice maker and found ice maker has jammed up and several ice cubes have gotten stuck above ice maker. Installed new ice maker due to failure and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVWB955FC1 Arrived on site and tested operation. Found unit will fill with hot water but no cold water. Verified proper water supply to valves. Unit has failed valve body. Tested drain pump and found to be good. Unit was not a bale to fill for rinse cycle causing cycle to end. Office to schedule return services ; ordrng 1 W11188329 (valve)
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Arrived on site and tested operation. Found fresh food lights dim and flickering. Found freezer light completely out. Tested module and found failed diode.Installed new module and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVWC565FW2 Arrived on site and tested operation. Found lid lock not locking. Installed new lock and tested operation. Unit tests good. Job complete
REFRIGERATOR JENN-AIR JFC2070KRS Arrived on site and accessed compressor compartment. Found discharge tube has corroded and unit has leaked refrigerant through hole in discharge tube. Found discharge tube not in stock currently and no eta on part.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and installed new compressor kit and condenser. Found leak in old condenser. Vacuumed system to clear and test for leaks. Unit held vacuum. Charged with 4.75oz 134a. Tested for proper operation and found unit working properly. Job complete
RANGE WHIRLPOOL WFC310S0EW3 Arrived on site and tested operation. Found bake cycle not heating. Tested voltage to unit and found to be good. Tested elements and found to be good. Tested voltage to elements while bake cycle selected and found only one leg of power being sent to elements. Installed new control and tested. Unit now baking properly.. Also found left front burner getting too hot for selected temp and burners not heating evenly. Ordering cooktop again and burner kit. Also ordering left front infinite switch due to switch not cutting power to burner properly. ; ordrng 1 8195532 (cooktop WHITE) and 1 W11371990 (BURNER KIT) and 1 WP3149400 (switch-inf LF )