Tom - Leander, TX
James was on time & did a great job servicing our refrigerator
Great service and communication!
Tara - Jonestown, TX
Service was fine. The scheduler doesn't listen to customers
Melanie - Leander, TX
I kept telling your scheduler over and over again to call my husbands number to schedule repair and she just kept ignoring me and calling me anyways. I told her he could "maybe" do repair on Tuesday, but she needed to confirm with my husband and she scheduled it for Tuesday without confirming with him.
Professional and Excellent Service
Denise - Cedar Park, TX
Great communication before arrival. Arrived on time. Came in and went right to work. Very honest feedback, gave us options and provided instructions on how to adjust stove settings within the option menu. Highly recommend.
Theresa - Georgetown, TX
Taylor - Liberty Hill, TX
Always a pleasure. Communication is great and service is super fast!
Ben - Georgetown, TX
Kingdom - Cedar Park, TX
Always on schedule
Robert - Anderson Mill West, TX
Lindsay - Cedar Park, TX
Technician did a thorough job and made sure everything was working properly before leaving. Only issue was it took a while to get the appointment and then required a 2nd visit for a part.
Awesome James is #1
David - Georgetown, TX
Excellent service and promptness
Jason - Leander, TX
Great service and timeliness, not often does a technician arrive before their stated time frame. James is not only professional but also courteous.
Richard - Georgetown, TX
Norma - Liberty Hill, TX
Very good service
R - Lago Vista, TX
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site and installed new ice chute. Tested ice dispenser for proper operation. Unit working properly. Job complete
DISHWASHER GE GDT535PSJ5SS Arrived on site and tested operation. Found no operation from control. Tested for proper voltage to control and found to be correct. Tested voltage from control to panel and found none. Installed new control and tested operation and found relays just click and will not start cycle. Tested components and found the heating element has shorted and will need to be replaced as well. Office to get AUTHO and schedule return visit for repair. I am also ordering control again as the shorted element may have damaged the new control; ordrng 1 WD05X24776 (HEATER) and 1 WD21X24798 (CONTROL)
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site for oven not holding temp. Customer explained that the oven would pre heat but the burner would never reignite causing the temperature to drop. Inspected burner and igniter and found the igniter has failed and the burner ignition ports clogged. U it will need new igniter and burner to repair; ordrng 1 WP9758078 (burnr-oven) and 1 WP9758079 (igntr-oven)
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site and recovered refrigerant from sealed system. Installed new compressor, 3 way valve, stub, dye drier, control, ui, and evaporator fan motor. Vacuumed sealed system to clear contaminants and test for leaks. Found sealed system holing 30” vacuum and charged with 5.5oz 134a. Tested for proper operation and found unit working properly. Job complete"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and tested operation. Found fresh food evaporator frozen solid and ice makers intermittently making ice. Found fresh food temp at 59 degrees and the freezer at 12 degrees. Called tech line and spoke to Robert #7723629574. Per tech line no further repair can be recommended at this time. Instructed customer of tech line instruction and that the office and/or their extended warranty company would be in contact with them. Job complete.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and tested operation. Found the noise would happen when the unit started cooking and when it stopped. I found the sound to be coming from the air damper as it opened and closed. Instructed customer that the sound was normal. Unit working properly. Job complete
VENTHOOD WHIRLPOOL UXT4030ADS2 Arrived on site and installed new fan motor. Tested operation. Unit working properly. Job complete
OVEN KITCHENAID KODE300ESS03 Arrived on site and customer had oven running. Found that the vent on bottom was right above a drawer. Removed drawer to inspect for full floor under oven and found there to be a full floor. Instructed customer that the air coming from the bottom of the oven is normal as the blowers are keep the controls and interior of the cabinet from getting too hot. Unit working as designed. Job complete
MICROWAVE WHIRLPOOL KEMS308SSS05 Arrived on site and tested operation. Found no operation from microwave except for timer would count down. Checked for faults and found F6E0. Removed oven from cabinet and checked all fuses and harnesses. Turned breaker on to test voltage and found the light now coming on in microwave. Tested operation and found the microwave now running and all functions test good. Job complete
DISHWASHER WHIRLPOOL WDF760SADT1 Arrived on site and tested unit. Found that the sump is making a grinding sound when running. The unit has a failed sump assembly that will need to be replaced. Sump assembly will be covered by manufacturer on this repair. Installed new sump and tested operation. Unit working properly and all water connections dry at time of service. Job complete
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site and installed new outer glass checked for proper fit. Unit working properly. Job complete
DISHWASHER WHIRLPOOL WDF540PADB0 "Arrived on site and tested operation found the light for heavy and clean are out. Found when removing console that one of the screws are stripped due to the plastic has broken. Also found that vent is leaking and will need to be replaced. Installed control and the lights are all working. I will need to return with new console, vent and vent gasket to complete repair; ordrng 1 W10839949 (console) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
OVEN WHIRLPOOL RBS305PDB10 Arrived on site and tested door. Customer stated that they were cooking on thanksgiving and the door all of a sudden would not close completely. Opened door and found it to be hanging down when opened completely. Removed door and inspected hinges and found to be in good shape. Found cause to be in the hinge receivers. Quoted customer $49.64 plus tax per receiver and $199.99 plus tax labor(WO250). ordrng 1 WP4455722 (hinge-recv lft) and 1 WP4455723 (hinge-recv rt)
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site to install new compressor. Found fresh food section still cooling partially and the evaporator completely iced up. Found freezer not cooling at all. Removed ice build up from fresh food evaporator and ran test 4 in diagnostics. Found the 3 way valve not cycling properly causing refrigerant to constantly flow into the fresh food evaporator. I also found the fresh food drain pan severely warped and the evaporator cover is damaged as well. Repair will require compressor, 3 way valve, dye drier, process stub, drain pan, and evaporator cover to complete. I will also return with the fresh food evaporator in case it is needed. Repair will require 3 hours; ordrng 1 W10836964 (pan-drip) and 1 WPW10443217 (valve) and 1 WPW10501260 (cover-evap)"
REFRIGERATOR KITCHENAID KRMF706ESS Arrived on site and inspected unit. Found right gasket coming apart on mullion side. Installed new gasket and warmed to allow proper seal. Unit tests good. Job complete
WASHER MAYTAG MVWX655DW1 Arrived on site and tested operation. Found unit operating normal when empty and has no faults in memory. Customer stated the unit sounds bogged down with a load in it more so than it used to. Inspected drive system and found the capacitor has puffed indicating failure. Installed new capacitor and calibrated unit. Unit operating properly and all functions test good job complete
DRYER AMANA NED4655EW1 Arrived on site and tested operation. Found belt and rollers in good shape. Inspected blower housing and found to be clean. Inspected element and found it has failed. Installed new element and tested operation. Unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site and tested unit. Found fresh food lights flickering and freezer light out. Removed freezer light module and installed new. Checked fresh food lights and they are no longer flickering. All lights test good. Job complete
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site and tested operation. Found not function from oven. Removed oven and found the unit has not been wired in. Wired unit and tested operation. Found unit heating properly. Job complete
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site and installed new control and console. Tested for proper operation and found new ui giving constant network connection error. Called tech line and spoke to Tebor #7723618516. Per Tebor the ui and main control cannot be replaced at the same time. I had to reinstall old ui and control to reset and cycle power. Then only install ui to repair. Performed reset and only installed new ui. Unit now working properly. Job complete