Mt - Kingsland, TX
On time, great service, very knowledgeable.
Great service rendered
Will - Liberty Hill, TX
Michael - Marble Falls, TX
Proper diagnosis of the problem requiring a freezer door replacement under warranty!
We have always had excellent service from Appliance Express! James is so very knowledgeable and experienced.
Henry - Horseshoe Bay, TX
We were happy to see James In protective gear! He is so polite and knows his appliances. He explains what he is doing and we appreciate that.
Excellent Customer Service
Wanda - Burnet, TX
James was on time, very cautious due to the current virus, very cordial, and very efficient.
Carol - Horseshoe Bay, TX
I will definitely use this company again.
Wayne - Marble Falls, TX
We were extremely happy with the service and technicians. They arrived exactly when they said they would. They were very efficient, knowledgeable and identified and promptly fixed the problem.
Francine - Marble Falls, TX
I was very pleased with the manner in which James and his partner handled this call. He listened to my problem then checked appliances and took the time to discuss with me about the problem I was having.
Scott - Horseshoe Bay, TX
Carol - Liberty Hill, TX
The men that came out were very professional, timely and friendly. I appreciated them explaining everything and gave me some helpful hints. Great job!
Theresa - Georgetown, TX
James is very knowledgeable and he does a thorough job!
Roberta - Marble Falls, TX
Both technicians were extremely polite, professional and knowledgeable. I felt confident in their expertise and was very happy to have my range repaired!
punctual and efficient
Bob - Horseshoe Bay, TX
Prompt, courteous, efficient...perfect!
Jimnie - Georgetown, TX
Prompt and polite.
Kathryn - Meadowlakes, TX
Good service and expertise. Thank you!
REFRIGERATOR KITCHENAID KRSC700HPS00 Arrived on site and tested operation. Found fresh food evaporator frozen completely. Tested fans and found no operation from fresh food fan. Unit will need to thaw for 48 hours with towels around unit so that the fan assembly can be accessed. ; ordrng 1 W11098695 (fan-scroll)
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site and installed new fan harness due to open bi metal. Tested operation and found unit working properly. Job complete
ICE MACHINE WHIRLPOOL KUID508HPS Arrived on site and tested operation. Found ice sticking to evaporator tray and melting once harvest cycle starts. Tested sensors and found that the evaporator sensor was not properly located. Placed in correct location and removed small amount of scale from the leading edge of the evaporator tray. Tested operation and found unit working properly. Job complete
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site and found damage to cooktop, side panel and rear panel.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site and tested operation. Found ice maker failed and making a chugging and popping noise while attempting harvest. Installed new ice maker and tested. Unit tests good. Job complete
DISHWASHER BOSCH SHP65T55UC/02 Arrived on site and tested operation. Found heavy button not responding and times for cycles incorrect. Called tech line and spoke to Dave. Unit will need ui and control replaced as there is a software issue causing incorrect operation of cycle selection. Office to schedule return service ; ordrng 1 00746432 (UI) and 1 00752738 (CONTROL)
REFRIGERATOR KENMORE 1.07E+02 Arrived on site and tested operation. Found unit is dispensing water and making ice. Unable to duplicate failure. Customer did want filter replaced and to purchase an additional filter. Installed new filter and cleaned condenser. Unit tests good. Job complete
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and tested operation. Found thumping and popping sounds while unit running. Inspected rollers and found both warped and tensioner has rubber from belt on it indicating drum had been stuck. Installed new rollers, tensioner and belt from 4392065 service kit. Tested operation and found unit working properly. Job complete"
DRYER MAYTAG MEDX655DW1 Arrived on site and tested operation. Found no heat. Tested heater and fuses. Found heater shorted causing hi limit to fail. Installed new heater and hi limit. Tested operation and found unit working properly. Job complete
RANGE JENN-AIR JGRP548HL00 Arrived on site and found harness was interfering with fan. Routed harness properly and tested operation. U it tests good. Job complete
RANGE FRIGIDAIRE FCRG3052AWA Arrived on site and tested operation. Found cooktop flames too high and adjusted to proper flame height. Tested oven and found temperatures vary based on temp setting. Found temp probe to be faulty. Replaced and tested. Unit tests good. Job complete
REFRIGERATOR FRIGIDAIRE LFSS2312TF0 Arrived on site and tested operation. Found water line frozen to ice maker. Removed ice and tested. Unit tests good. Job complete
RANGE KITCHENAID KCGC506JSS00 Arrived on site and tested operation. Found burner caps in wrong locations. Corrected and tested. Found both power burners have large flame and could not be adjusted out. Need to order new orifice kit per service pointer W11438074 to correct issue. ; ordrng 1 W11238042 (ORIFICE KIT)
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site and found cooktop working but oven and control is not. Found harness has shorted at the terminal block on L1. Unit will need harness to repair. Instructed customer that the power cord will need to be replaced but is not covered by warranty. ; ordrng 1 W11432194 (HARNESS)
DISHWASHER WHIRLPOOL WDT920SADM0 Arrived on site and tested operation. Found unit fills with water but wash motor will not run. Found failed wash motor. Installed new sump assembly and tested operation. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site and found freezer evaporator frozen solid. Tested defrost circuit and found open bi metal. Unit will need new evaporator fan with harness to repair. I will also bring the heater and control on return visit. Customer to thaw unit for 48 hours prior to repair. ; ordrng 1 WP12729128 (heater)
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and installed new door gasket and ice bin. Tested operation and found unit working properly and door seal is sealing properly to door. Job complete
FREEZER FRIGIDAIRE LFFH17F3QWC Arrived on site and found drain frozen and unit leaking water. Found temperatures at 2 degrees at top section and 26 near bottom. Cleared drain and moved bagged items blocking vents. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and installed new freezer door. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site and tested operation. Found failed bimetal causing no defrost. Installed new harness and tested. Unit tests good. Job complete