Delores - Austin, TX
Sarah - Austin, TX
Pamela - Buda, TX
Very polite and professional- well informed.
Margaret - Buda, TX
Jacob is prompt, friendly, wore his gloves AND mask during the whole visit, even though it must have made his job trickier. He was friendly, and answered ALL my questions. I am SO glad he came to help with my fridge. Thank you, Jacob!!
Valerie - Austin, TX
Shawna - Austin, TX
Jacob was great and fixed my washer in no time! He took all the proper health precautions and was very friendly and efficient! A+++ service
Knowledgable and prepared
Michael - Austin, TX
Technician arrived on time, diagnosed the issue and replaced the broken part. Very impressed, thank you!
Eric - Austin, TX
Jacob did a great job! Very courteous and professional!
Robert - Austin, TX
Jacob did an excellent job on the warranty repair. He explained what he was doing and why. He was very professional and courteous.
Pleasant and very informative
Denise - VLG O THE HLS, TX
Wonderful person and knowledgeable
Mitchell - Austin, TX
Service men were polite, on time and professional.
Great Customer Service
Ron - Blanco, TX
we had warranty work done and the communication along with the employees who came out to our house were all very professional, courteous and efficient. We would highly recommend them.
James - Austin, TX
Examined the washer, discovered the problem. Came back the next week with the part & repaired.
Professionally and knowledgeable
George - The Hills, TX
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived onsite for controls not responding well or showing the - sign from time to time, making the unit lose temperature. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL KRFC704FSS02 Arrived onsite for unit leaking. Called Techline. Couldn’t suggest much for leak issues. Possibly pouring water in drain pan for any leaks. Got SR#7727995452. Noticed that freezer was getting frosting in the unit. No sealing properly. Ordered parts. Rescheduled with customer ; ordrng 1 W10897938 (gasket-dor) and 1 W11241268 (bracket) and 1 W11241580 (bracket)
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for unit having damage to panel. Saw damage to panel. Replaced panel. No issues at this time. Job complete
DRYER MAYTAG MEDX655DW1 Arrived onsite for unit not heating. Tested unit. Found that the element was no longer working. Replaced element. Tested unit p. Unit test good p. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for door having scratches. Looked at freezer door. Saw scratches. Replaced door. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived onsite for unit not cooling/freezing. Tested unit. Found that the evaporator core is not getting frozen to help freezer/cooling. Submitted sealed system checklist. Ordered parts. Office to reschedule ; ordrng 1 W11107829 (DRIER) and 1 W11209866 (compressor)
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite to for unit leaking from dispenser drawer area. Replaced dispenser drawer. Also found that unit was un leveled. Called Techline to report findings. Got SR#7727982302. No leaks at this time. Job complete
RANGE FRIGIDAIRE FFEF3054TS "Arrived onsite for front left burner to unit being too hot. Tested unit. Unit is working as designed. Let customer know that the burner is working correctly as it is a dual zone burner, and will get really hot really fast. No issues at this time. Job complete"
DRYER MAYTAG MGDC465HW0 Arrived onsite for seal coming apart. Looked at unit. Saw that seal from the door had ripped. Ordered part. Rescheduled with customer.; ordrng 1 W11035878 (brng&seal)
RANGE WHIRLPOOL WEG515S0FS2 Arrived onsite for unit having handle hanging off. Looked at unit. Saw that screw was missing. Replaced screw to handle. Tested unit. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KSSC42QMS00 "Arrived onsite for unit not cooling in the refrigerator side. Upon investigation, found that the air baffle door was stuck open with ice behind it not allowing door to shut completely. Let customer know to let unit defrost for 2 days before returning to provide service. ; ordrng 1 WP2221296 (air-baffle)"
DISHWASHER WHIRLPOOL WDFE505W0JS0 Arrived onsite for unit having damage to panel. Looked at unit. Saw damage to panel. Replaced panel. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for unit having scratches to refrigerator door handle. L
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for unit having damaged panel. lol at unit. Found damage to panel. Replaced panel. No issues at this time. Job complete
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite to replace timer to unit. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
DISHWASHER KITCHENAID KDTE254ESS1 Arrived onsite for unit leaking again. Customer said she had a rug that really soaked with water. Said she would use pro wash cycle and that’s when the leaking would occur. Put unit in pro wash cycle. Saw that unit was leaking directly in the middle of the sump and motor. Rescheduled with customer. ; ordrng 1 W10902372 (pump&motor)
MICROWAVE WHIRLPOOL WMH31017HS5 Arrived onsite for unit being noisy during fan operation. Tested unit. Found that fan was making more noise than usual. Pulled down unit. Found a little bit of duct insulation tape was touching the fan. Removed insulation tape. Tested unit. Unit test good. No issues at this time. Job complete
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making loud buzzing noise during cycle. Tested unit. Loud buzzing was present. Tried to use pads. Did not fix issue. Saw that the unit had cabinet damage. Called Techline. Suggested to replace the cabinet and blower housing and exhaust vent as well. Got SR#7727965587. office to reschedule ; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W11233548 (panel) and 1 WPW10211911 (housing) and 1 WPW10342188 (pipe-exhst)
RANGE WHIRLPOOL KDRS467VSS04 Arrived onsite to replace surface igniter. Replaced surface igniter. Tested unit. Did not fix issue. Replaced module. Tested unit. Unit test good. No leaks at this time. Job complete.
DRYER WHIRLPOOL WED88HEAW1 Arrived onsite for lent housing coming apart. Looked at unit. Saw that lent housing was missing a screw. Replaced screw. No issues at this time. Job complete.