Excellent service, fast response
Jayson - Kyle, TX
Andrea - Sunset Valley, TX
Was happy it was taken care of short time-
Sally - Wimberley, TX
Great Customer Service and Repair Work
Anthony - West Lake Hills, TX
Jacob was awesome!!!
IN / OUT & to the point "on-point" !
Adolph - Kyle, TX
Jennifer - Del Valle, TX
Very Professional Service
Robin - San Marcos, TX
Jacob was excellent at completing the diagnostic and repair. We could not have been more pleased with his work.
Didn’t fix the problem.
Keith - Driftwood, TX
They have been out 2 times and still have not fixed the problem. Then when I called to tell them that the repair didn’t work they set up another appointment in 3 days. No sense of urgency at all.
Kira - Austin, TX
Serviceman was very professional!
Carolyn - Austin, TX
Jacob was fantastic ... professional and great service
West - Austin, TX
Emily - Briarcliff, TX
Frank - Lakeway, TX
Jacob was great!
Geneva - Austin, TX
Fast and efficient. Respectful of time and space. Very professional.
Got the job done
Julian - Buda, TX
Jacob came equipped to take care of the problems with my Frigidaire refrigerator. He listened attentively to my explanations about the problems we had been having with the refrigerator, then he proceeded to work on it. He didn't talk very much, but he seemed to know what he was doing. He replaced the user interface panel in just a few minutes and then proceeded to remove and replace a compound valve assembly. Low and behold that valve assembly was the cause of the residue we were seeing in the water dispensed from the refrigerator. We were thoroughly satisfied with the work performed by Mr. Jacob.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived onsite for unit not making much ice at a time. Looked at ice maker bucket. Customer said it made ice but it was less than half a full bucket within a weeks time. Asked customer about the filter because water was coming out normal. Said she purchased filter from Amazon. Let her know to purchase straight from whirlpool. Customer will buy one from whirlpool. No leaks at this time. Job complete
RANGE WHIRLPOOL WFG775H0HZ0 "Arrived onsite to replace parts ordered by previous tech. Replaced parts. Did not seem to fix the issue. Called Techline. Suggested to file down the channel on the burner head going to the igniter to help the gas get to the igniter better, also order a new oraface to be replaced Got sr#7729340423. Ordered part. Office to reschedule. ; ordrng 1 W10473934 (holder-orf)"
MICROWAVE UNKNOWN KEMS378BBL3 Arrived onsite for unit not powering on. Looked at unit. Found that fuse is good. Possibly the transformer or the control board had gone out. Let customer know. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KRSF705HBS00 Arrived onsite for unit not cooling in the refrigerator side. Looked at unit. Found that there was ice buildup on the refrigerator evaporator. Let customer know to allow unit to unthaw before returning for service. Ordered parts. Office to reschedule ; ordrng 1 W10323459 (thermistor) and 1 W10797301 (cntrl-elec) and 1 W10862067 (fan-scroll)
OVEN KITCHENAID KEBS207SSS0 Arrived onsite for unit slightly over cooking some food in the bottom oven. Looked at unit. Unit was working as it should. Went ahead and calibrated -20 degrees in bottom oven. Tested unit. No issues at this time. Job complete.
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit not heating up. Looked at the terminal block and noticed that the red wire was not tied down with a screw. Put in new screw. Tested unit. Unit tested good, unit is working as designed. No issues at this time. Job complete"
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived onsite for the control damper making noises. Called Techline. Suggested to once again change damper control. Got SR#772933940. Ordered part. Rescheduled with customer ; ordrng 1 WPW10594329 (control)
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite to replace parts ordered by previous tech. Replaced parts tested unit. Unit test good.
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for unit giving error code. Error code Overfill/float switch open. Replaced float switch. Tested unit. Unit test good. No leaks this time. Job complete. Job complete
FREEZER WHIRLPOOL WZF79R20DW03 Arrived onsite for unit not freezing. Looked at unit. Found that the cooling line from the compressor had frost buildup and the freezer also had frost buildup. Called Techline. Suggested to order thermistors and heater. Got Sr#7729328848. Let customer know to allow unit 24 to 48hrs to defrost before returning to service. Ordered parts. Office to reschedule ; ordrng 1 WPW10316428 (heater) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)
OVEN WHIRLPOOL MGR6600FZ0 "Arrived onsite for bake not staying on and middle burner not lighting correctly. Tested unit in bake. The unit would light but only stayed on for a few seconds before shutting off, noticed the spark module would keep trying to light. Even after the pilot was on. The middle burner would not burn evenly. ; ordrng 1 W11162114 (burnr-top) and 1 W11323275 (CONTROL ELECTRONIC )"
DRYER LG WM3488HW "Arrived onsite for unit not heating. Tested unit. Felt no heat. Looked at unit. Found that the blower fan motor was not running and that heating element would not turn on but it had good continuity and the thermistor as well. Ordered new fan motor and pcm control. Office to reschedule.; ordrng 1 4681ER1007C (FAN ASSEMBLY ) and 1 EBR79909505 (PCB ASSEMBLY )"
RANGE WHIRLPOOL KGRS505XSS04 Arrived onsite for 2 of the valve knobs not working on the manifold. Tested unit found that rear right valve and valve for middle burner are locked in place. ; ordrng 1 WPW10206287 (valve-brnr) and 1 WPW10298678 (valve-brnr)
DISHWASHER KITCHENAID KDTE104ESS1 Arrived onsite to replace part ordered by previous tech. Replaced sump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for unit spilling out water. Looked at unit. Tested unit. Could not replicate the water spilling from the u it. Let customer know that the amount of clothes loaded could be an issue. Customer said that they had loaded the unit just under the top of the rim of the wash tub. Called Techline to report findings. Techline agreed with findings. Got Sr#7729332334. No other issues at this time. Job complete
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite to replace parts ordered by previous tech. Replaced control, panel UI, and thermistor. Tested unit. Unit test good. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit not dispensing water. Looked at unit. Tested water dispenser. Heard the valve kick on but no water. Noticed the ice cubes were not normal size. Replaced water valve. Tested unit. But got no difference. Suggested to maintenance to change the water filter. No leaks at this time. Job complete
FREEZER WHIRLPOOL WRF535SWHZ04 Arrived onsite for freezer getting some over frosting. Looked unit. Found that the gasket was not sealing fully near the top of the door. Replaced gasket. Tested unit. Unit test good. No issues at this time. Job complete
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not heating. Tested unit. Got no heat. Customer also said that the timer wasnt working. Upon further inspection. Found that the element was burnt out and the timer was not working. Replaced both element and timer. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL KUWR204EPA