Local Reviews
for Jacob

Appliance Express Rated 4.7 out of 5 stars based on 78 customer reviews

Map of Austin, TX

Suzanne




Review of Appliance Express

Excellent service. Wore a mask and safe distanced. Friendly and respectful.


Map of Austin, TX

Service was good




Review of Appliance Express

Technician was great.


Map of Austin, TX

Jacob is great!




Review of Appliance Express


Map of Lakeway, TX

Self clean malfunctioned




Review of Appliance Express

Jacob was very professional at his job. I asked him several questions and he took the time to let me know what he was doing


Map of Austin, TX

Fast and Friendly!




Review of Appliance Express

Thanks for coming to my house and fixing my microwave with lightning speed! With other companies in the past I had to wait forever for an appointment day, AND during an extended appointment window.... Not with these guys!


Map of Austin, TX

Rueben




Review of Appliance Express


Map of Austin, TX

service very knowledgeable service.rep solve my problem.




Review of Appliance Express

Professional experience clean , courteous knew what he was doing great service. great experience.


Map of Austin, TX

Very helpful and quick




Review of Appliance Express


Map of Buda, TX

Great service




Review of Appliance Express


Map of Austin, TX

Great service




Review of Appliance Express

The guy was very professional and respectful. I would use your service again because of him


Knowledgeable technician




Review of Appliance Express

Great knowledge of the product and helpful.


Repair




Review of Appliance Express

Repairs were not done properly


Professional and fast




Review of Appliance Express

Jacob did a great job!


Thank You




Review of Appliance Express

Great service


Great, Great, Great!




Review of Appliance Express

Great guy, great job!


Jacob S.

Jacob S.

DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not drying clothes. Tested unit. Unit is working as designed. Let customer know there is an issue within the wall side of the dryer duct. Need to call another company to go and clean the dryer vent through the wall. No issues at this time. Job complete

Near Matthews Ln, Austin, TX 78745
Jacob S.

Jacob S.

DRYER WHIRLPOOL MED5500FW0 Arrived onsite for unit not heating. Tested unit. Found that unit is not heating. Upon investigation found that heating element was no good. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete.

Near San Diego Rd, Austin, TX 78737
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL ET18NKXFW01 Arrived onsite for unit making noise inside the freezer part of the unit. Looked at unit. Found that fan blade is worn out from the motor. Ordered part. Rescheduled with customer. ; ordrng 1 WP2163777 (blade-fan)

Near Summerset Trail, Austin, TX 78749
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived onsite for unit tripping the breaker immediately when plugged in. Plugged in unit and immediately the breaker tripped. Called Techline. Had me disconnect the start relay to the compressor. Plugged unit back in, and turned on the breaker. Unit stayed on. Recommended to replace compressor. Got Sr#7728837260. Ordered parts. Office to reschedule; ordrng 1 W11209866 (compressor) and 1 W11490399 (DRIER )"

Near Bastrop Hwy, Austin, TX 78741
Jacob S.

Jacob S.

RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for unit not heating properly. Tested unit. Found that control needs to be replaced. Ordered part. Office to reschedule.; ordrng 1 W11122560 (cntrl-elec)

Near Bastrop Hwy, Austin, TX 78741
Jacob S.

Jacob S.

DISHWASHER KITCHENAID KUDI01FLSS5 Arrived onsite for door to unit falling open. looked at unit. Found that left side link was missing. Ordered part. Rescheduled with customer; ordrng 1 8194001 (LINK)

Near Robert Burns Dr, Austin, TX 78749
Jacob S.

Jacob S.

DRYER WHIRLPOOL WGD72HEDW0 Arrived onsite for unit giveaway clothes brown streaks. Looked at unit. Found that the felt line with the drum had rust all around the felt. Let customer know the drum needs to be replaced along with the felt. Ordered seals. ; ordrng 1 280114 (drum seal) and 1 W11193479 (seal)

Near Mifflin Kenedy Terrace, Austin, TX 78749
Jacob S.

Jacob S.

DRYER WHIRLPOOL WET4027HW0 "Arrived onsite for unit not heating. Tested unit. Unit test good. Did find that customer had a large load inside unit. Did let customer know that large load will cause the unit not heat effectively because the air will not be able to move around affectively to dry clothes. Did say that smaller loads will take about 1hr but other loads will take 3 to 4hrs. Called Techline to report findings. Said that if loads are too big, that it is like stepping on the vent hose line not allowing air to move inside the drum to dry. Got Sr#7728823738. No issues at this time. Job complete"

Near Foremost Dr, Austin, TX 78745
Jacob S.

Jacob S.

WASHER MAYTAG MVWB765FW3 "Arrived onsite for unit not putting in enough water for the detergent to to come out of the clothes. Put unit in diagnostics. Found F2E1 UI stuck button error, erased error code. Put unit in diagnostics once again. Error code did not come back. But customer says that dispenser drawer will sometimes spill out detergent. Ordered part. Rescheduled with customer.; ordrng 1 W10919352 (drawer)"

Near Spring Meadow Rd, Austin, TX 78744
Jacob S.

Jacob S.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for right side door seal tearing. Looked at gasket and noticed seal is tearing, cannot replace seal by itself, need to order new right hand door. Customer also said about the light in the shelves not staying lite consistently orders 2 shelves. Need authorization before returning. Office to reschedule ; ordrng 1 W10815687 (dor-fip ss) and 2 W11245713 (shelf-glas)s"

Near Huebinger Pass, Austin, TX 78745
Jacob S.

Jacob S.

DRYER MAYTAG MGDB765FW0 Arrived onsite for speaker to unit not chiming when unit is in use. Tested unit. Speaker was not making noise. Replaced speaker. Tested unit. Unit test good. No issues at this time. Job complete

Near Luton Cove, Austin, TX 78745
Jacob S.

Jacob S.

REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived onsite for unit leaking water from the filter head and unit is not cooling. Tested unit. Found that fan in the freezer is not working. Could not test water, water was not hooked up, when attempted to hook up hose, water was still spilling from valve from the wall. Let customer know to get valve from the wall fixed. took pic in quick pic. .; ordrng 1 13062901 (motor-evap) and 1 W11308018 (HEAD WATER FILTER)"

Near Mifflin Kenedy Terrace, Austin, TX 78749
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite for unit locked and stuck in drain mode. Tested unit. Found that level switch was no good. Replaced level switch. Tested unit. Unit test good. No leaks at this time. Job complete.

Near Sam Carter Dr, Austin, TX 78736
Jacob S.

Jacob S.

RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for gasket to unit ripped. looked at gasket. Gasket was ripped. Replaced gasket. No issues at this time. Job complete

Near Andes Peak Trail, Austin, TX 78747
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived onsite for unit not cooling/freezing. looked at unit. Found that unit has a sealed system issue. Submitted sealed system check list. Need authorization for service to unit. Ordered parts. Rescheduled with customer. ; ordrng 1 W10843121 (filter dryer) and 1 W11092625 (compressor)

Near Woodhue Dr, Austin, TX 78745
Jacob S.

Jacob S.

RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for door to unit not shutting properly. Tested unit. Upon inspection of the door. Found that right hinge was damaged. Replaced hinge. Tested unit. Unit test good. No issues at this time. Job complete

Near San Antonio St, Austin, TX 78705
Jacob S.

Jacob S.

WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for unit not draining. Tested unit. Needed to replace control. Replaced control. Tested unit again. Upon further investigation, found that a wire running to the drain motor was ripped out. Took pic in quick pics. Ordered part. Rescheduled with customer.; ordrng 1 W11255099 (HARNESS )"

Near S 5th St, Austin, TX 78704
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for UI panel not showing correctly. Tested unit. UI panel is not working properly. Unit is double stacked. Ordered part. Request 2MAN ; ordrng 1 REQUEST (2MAN ) and 1 W11319991 (cntrl-elec)

Near W 5th St, Austin, TX 78703
Jacob S.

Jacob S.

DRYER WHIRLPOOL WED560LHW1 Arrived onsite to replace fan to unit. Replaced fan. Tested unit. Unit test good. No issues at this time. Job complete

Near San Antonio St, Austin, TX 78705
Jacob S.

Jacob S.

DRYER WHIRLPOOL WED9270XW Arrived onsite for unit not heating. Tested unit. Unit not heating. Found that element was bad. Replaced element. Tested unit. Unit test good. No issues at this time. Job complete.

Near W Overlook Mountain, Buda, TX 78610