Professional service with a smile
Walter - Georgetown, TX
Since I worked in the service industry for 30 years, I know what to look for in a service tech. She was great. She new what she was doing. Always explained what was happening. She also was training a new employee. Was vary careful not to damage anything when removing the oven. You all have a great person working for you. Do not let her get away.
Job well done!
Bobby - Hereford, TX
very polite fixed my problem
Nancy - San Marcos, TX
would certainly recommend your service
Cintia - Temple, TX
Wonderful technician. I will always request her.
Thompson - Georgetown, TX
Loved the timeframe, always on time and so courteous
Wonderful service, Knowledgable Technician!
Christina - Holland, TX
Dona was incredibly transparent and clearly an expert technician. She presented me with step-by-step information about her approach to identifying the problem and was able to very quickly find the issue. She had the part that needed to be replaced in her truck and was able to resolve the issue in the first service appointment- greatly appreciated since we have been without a fridge or freezer for a week!
Katlyn - Temple, TX
Dona was very professional and kind! When entering the house she put shoe coverings on which I always appreciate! She was excellent in explaining the problems with both items I needed repaired.
Ryan - Georgetown, TX
The lady who came out was polite and did an excellent job! I will recommend appliance express to others.
Cathy - Belton, TX
The service was great. Technician was friendly and professional. The appointment was easy to set up and reschedule. Technician arrived within appointment window. Our appliance was fixed without any fuss. Thank you!
Veronica - Harker Heights, TX
Dona was very nice and professional!
Ivelis - Harker Heights, TX
martalynne - Temple, TX
Dona was exceptional! She answered all of my questions and there were a lot of questions. She was very professional and knowledgeable and I was so glad that she was the technician sent for the return repair. They had to order a part and come back.
Jerry - Temple, TX
Technican, was friendly, very knowlegble,and prompt.Service was done within 2 days of call in, very satisfied.GOOD JOB
Don - Temple, TX
Finally, was able to fix the problem, that others couldn't
Herbert - Harker Heights, TX
Dona is a great tech. Explained the repair and triple checked her work.
DRYER WHIRLPOOL MEDC465HW0 arrived on site to replace burned terminal block and wiring. Replaced both ran unit and checked for heat and normal operations. Unit is now heating and airflow checks good. Demonstrated operations for customer. Ducting is clear. All operations check good
REFRIGERATOR KITCHENAID KFIS27CXMS5 Arrived on site for low water production from dispenser. found smart valve with no pressure and found dual valve clogged not allowing for flow. Installed smart valve (wpw10270395) and installed dual valve. Verified water flow after replacement. bleed line for any air all operations. check good all water connections dry.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for temps not reaching 350 degrees. Found oven sensor with erroneous readings. Found when preheating unit will not get to 350 degrees at all. Replaced sensor and verified that unit is now preheating and holding temps correctly.. average temperatures 352 degrees. All operations check good.
OVEN WHIRLPOOL WFG550S0HZ0 "Arrived on site for noise when not in use. Upon arrival customer stated that unit had not been making noise any longer but wanted to have it checked out. Started unit, preheated oven no abnormal noises. Ran cooktop all burners checked good. Was not able to duplicate noise. No gas leaks at time of service. All operations check good."
WASHER GE GTW680BSJ0WS GTW680BSJWS Arrived on site. Replaced main control board and programmed control. Observed test cycle and checked for proper function of washer. All functions checked good after control replacement. Watched speed wash cycle and unit filled and drained accordingly all water connections were dry.
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for a washer that cycle is not starting after door latch replacement. Replaced control suggested by tech line. After replacement of control unit filled, drained spun out. Unit is working to specifications now. All water connections dry."
MICROWAVE WHIRLPOOL WMH76719CS2 "Arrived on site for door lock error, found that lower interlock was stuck in the lock position not allowing for door closure. Adjusted interlock and ran unit numerous times. Unit is now heating and running as normal. No error. All operations check good on unit."
RANGE JENN-AIR JGD3430GB00 "Arrived on site for right front burner still clicking intermittently during operation. Turned right front burner on and burner ignited like normal. Started numerous times trying to duplicate issue but would not duplicate symptom. Removed burner cap and verified ignitor and cap were clean. Unit was clean, reassembled burner and turned on right front burner. Burner ignited and was not clicking, filled pan with water and started burner still was not clicking. Moved pan around and applied pressure to try and duplicate symptom. Had customer start cooking on burner as she would normally do with oatmeal. When customer started cooking burner ran as normal for first 5 minutes, when customer would tap pan ignitor would start clicking then stop once customer moved burner cap with spoon unit would stop. Tried other burners with same procedure and other burners did not start clicking. Units ignitor, harness, spark module, and manifold have all been replaced. All parts
DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site to replace adjuster kit, when arrived found wheels had busted off of old adjuster. Replaced with new adjuster kit. Showed customer how to use new adjusters as the adjuster latch has moved to the inside. Ran unit through quick cycle to verify operations. Unit checks good and all water connections dry. Discussed soap usage with customer as unit is over sudsing a small amount. Units is filling, heating washing and draining properly. All water connections dry at time of service."
WASHER WHIRLPOOL WTW7800XW2 "Arrived on site to replace bearing kit due to error code and bearing failure. Used bearing kit, tub puller, and bearing tool for replacement. After replacement, unit no longer has error and no abnormal noises. Wet tested and found no leaks. Unit is running to specifications. Customer to monitor unit to ensure no leaks after bearing and seal replacement."
WASHER WHIRLPOOL WFW96HEAC0 "Arrived on site for f8e1 error, customer stated that unit will sometimes just sit and not advance and other cycles unit will start flashing f8e1. Ran unit through diagnostics and found error of f8e1 stored. Unit ran through diagnostics with no failure. Found excessive sudsing still occurring , customer stated she has ran a few loads since last tech and had not uses any detergent. Checked pressure hose and air dome. Blew through pressure hose to clear anything blocking air dome. Added clothing to washer and ran a full cycle with no detergent. Unit went through entire cycle with no failure. Counted down appropriately with no failure. Not able to duplicate error code. Instructed customer to run unit with appropriate amount of detergent going forward. If problem does persist suspect faulty pressure switch. All operations check to specifications at this time. Not able to duplicate problem. Asked customer to monitor and take video when unit goes to fault. All wa
DRYER SAMSUNG DV45H7000EW/A2 Unit was brought in to AEX office. Unit was no longer heating. Found open thermostat caused by heating element starting to expand to duct. Replaced duct assy. No electrical outlets are available to check unit. New element and thermostat ohm good. MS quoted customer price over the phone and office will collect payment. Customer needs to check ducting at home to make sure they have good airflow as well.
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for deli control and deli wire harness replacement. Replaced deli control and wire harness.Verified operations after replacement deli control is now cycling options and water is working. All operations check good and all water connections dry.
DISHWASHER MAYTAG MDB8949SBM3 "Arrived on site for lock staying on ui. Tried pushing lock to unlock was not able to get lock to go off. Removed power to unit then removed connector to ui and restored power. Closed door and unit went into drain indicating stuck key. Quoted customer for part new UI stainless All water connections dry, not able to run unit as ui is not responsive."
RANGE WHIRLPOOL WFE540H0AS1 "Arrived on site for bake element had caught on fire. Customer had already replaced element but unit would not heat. Found control no longer sending voltage to element. Replaced main control and verified all operations working properly, tested cooktop and oven for correct temps. All operations check good. Customer had unit pulled out and customer reinstalled unit after repair."
OVEN HOTPOINT RB757WC2WW "Arrived on site for seal on door stating it was broken, found lower part of door gasket is worn but cosmetic and still fully functional. Tested temperatures in oven and no heat is escaping. Temperatures check within mfg spec. Found cooktop working to spec as well. All operations check good. Tenant is new renter, unit smells and shows residue that oven cleaner has been used inside of unit. Unit is fully functional."
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site for customer stating that large burner not working correctly, verified operation of all burners. Showed customer burner operation of element will not stay on constantly. Once it reaches temperature it will turn off and cycle back on once temperatures are reached. Showed cycling on all burners. Took picture of all burners working. All operations check good."
MICROWAVE GE JVM1870SF001 "Arrived on site for no operation, control does light up when pressing start to begin cycle unit does not start. Tested interlock switch upper switch is not showing door is in closed position. Found latch body is no longer holding switch tightly in place either. Also found inner door with piece missing. Unit will need door switches, latch body and door. Door is showing as not in stock expart. Office will need to contact ahs for expart on door Unit is left unplugged. Will need autho if door is found. Ordering CNOTE door expart and CNOTE autho ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (EXPART DOOR) and 1 WB06X10289 (latch body) and 1 WB24X10069 (switch-micro) and 1 WB24X829 (switch,door sense) and 1 WB24X830 (sw-monitor) and 1 WB56X10344 (door asm)"
DISHWASHER ESTATE TUD4700SU1 "Arrived on site for unit leaking out of front of unit, found gasket no longer holding a seal, found venting completely clogged off with paper, causing unit to drip and hold moisture. Replaced gasket. Verified operations check good. All water connections dry."
DRYER AMANA NED4700YQ0 "Arrived on site for no operation, found open thermal fuse. Replaced thermal fuse and checked temperatures and air flow was good. All operations check good. "