Dona - Temple, TX
Gary - Spicewood, TX
My oven had performance issues related to technology, not hardware. Donna was able to truly diagnose the unusual problem quickly. Her training was obvious as the problem wasn’t typical and required brainpower (Donna’s) to resolve. Unfortunately the first service call by an unknown technician was a no show hence my average rating for convenience.
Very good service!
Ivan - Round Rock, TX
Very quick and professional service.
Stephen - Round Rock, TX
George - Round Rock, TX
Dona and John were courteous and professional. They checked our stove and answered all our questions.
Professional service with a smile
Walter - Georgetown, TX
Since I worked in the service industry for 30 years, I know what to look for in a service tech. She was great. She new what she was doing. Always explained what was happening. She also was training a new employee. Was vary careful not to damage anything when removing the oven. You all have a great person working for you. Do not let her get away.
Job well done!
Bobby - Hereford, TX
very polite fixed my problem
Nancy - San Marcos, TX
would certainly recommend your service
Cintia - Temple, TX
Wonderful technician. I will always request her.
Thompson - Georgetown, TX
Loved the timeframe, always on time and so courteous
Wonderful service, Knowledgable Technician!
Christina - Holland, TX
Dona was incredibly transparent and clearly an expert technician. She presented me with step-by-step information about her approach to identifying the problem and was able to very quickly find the issue. She had the part that needed to be replaced in her truck and was able to resolve the issue in the first service appointment- greatly appreciated since we have been without a fridge or freezer for a week!
Katlyn - Temple, TX
Dona was very professional and kind! When entering the house she put shoe coverings on which I always appreciate! She was excellent in explaining the problems with both items I needed repaired.
Ryan - Georgetown, TX
The lady who came out was polite and did an excellent job! I will recommend appliance express to others.
Cathy - Belton, TX
The service was great. Technician was friendly and professional. The appointment was easy to set up and reschedule. Technician arrived within appointment window. Our appliance was fixed without any fuss. Thank you!
Veronica - Harker Heights, TX
Dona was very nice and professional!
DRYER GE DPSR610EG5WT "verified M&S with customer. Customer stated that the unit does have heat but is taking excessive time to dry. Had customer put unit on cycle and leave door open while running so that we could see the heater. Heater turned on and was running cforrectly, had customer check airflow and airflow was minimal. Had customer shut the door and run cycle and customer opened the door and could feel the heat. At this time the excesive dry time seems to be an airflow issue not a heating issue. Customer needs to have ducting looked at.
VENTHOOD WHIRLPOOL RH2630XDB1 "verified M&S with customer, customer fixed the light bulb which was the issue with no lights, also at this time the fan switch is working and motor is working as well. Due to the unit working at this time no repair is needed."
WASHER MAYTAG MHW5630HC0 "verified M&S with the customer, customer described the load that he had last used and that he had filled the washer to the top with dog blankets- he had also used 3 tide pods which caused excessive sudsing, in this occurance the water will leak out the vent on the back. Customer is going to run a load of towels with no detergent to disperse the suds.No technician is needed to be dispatched at this time."
WASHER MAYTAG MVWC350AW1 "Verified M&S # with customer, Customer had stated that the electronics would not turn on. Had customer put unit into drain & spin and unit started up, after drain and Spin had customer put it on a full cycle, had customer watch with me as the unit filled and then went into a wash cycle. Customer agrees that the unit is working correctly now, did let customer know about operations that if they were wanting to change a cycle that they would need to completely cancel cycle instead of moving it onto the dial, as it would retain the last cycles information if just paused. Unit is working to specs at this time."
REFRIGERATOR KITCHENAID KSCS25FTMS02 "Verified M&S with customer, customer explained that he thought the fan was turning on too often. At this time everything is cooling and freezing properly. Ice is being made and there is not visible issues.
DRYER WHIRLPOOL n/a
OVEN WHIRLPOOL RBD305PVS02 "found customer said that the lower oven was running a little hot, walked customer through a calibration on the lower oven- Everything else is working well according to the customer No need for Dispatch on this unit."
UNKNOWN UNKNOWN NISSAN
MICROWAVE GE JVM2070SK02
MICROWAVE GE PEB7226SF2SS "Verified model & Serial with customer. Found that customer was cooking and that noises started happening during cooking and flames came out of the wave guide. Had customer remove wave guide cover. You can see extensive damage to the magnetron and the cavity which is a non replaceable part. Major cavity damage has been done to the microwave on the inside due to failure as well. The unit is clean and looks to be maintained very well. This unit is an on the counter microwave with a stainless steel trim kit.
MICROWAVE GE JVM1540SM5SS "verified M&S with customer, found that during cooking per the customer the upper cavity caught on fire. Verified that cavity cover had caught on fire and melted into cavity. Cavity looks to be burned from melted cover."
MICROWAVE GE PEB7226SF2SS "erified M&S with customer-customer. Unit is stainless Steel and is an on the counter Microwave with Trim kit."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found that valve had mechanically closed and stopped operation of Reservoir with tubing. Replaced tubing, icemaker, reservoir, valve and filter base. Verified unit is now calling for water and making ice. Checked for water leaks. No water leaks. All operations checked good."
REFRIGERATOR MAYTAG MSD2641KEB Found that the unit is on GFCI and that unit is in Garage. Once unit was plugged into a standard outlet, it started running.
DISHWASHER KITCHENAID KUDI02FRSS3 "Streem called customer with failoure that unit was leaking. After speaking with customer on Detergent usage and that dishes are already going into dishwasher clean, unit is not leaking on every cycle. From discussion it sounds as though detergent has nothing to disperse against. Customer is going to try running loads where they just scrape dishes and not pre rinse to see if this fixes leaking issue. Customer is in agreement that call can be closed out and that no service is needed at the home at this time"
DRYER MAYTAG MEDB835DW3
DRYER MAYTAG MEDB835DW3 "7727147949 arrived on site for dryer stopping during cycle, unit control will continue to countdown but drum will not turn, unit was ran on 2 separate loads with unit functioning correctly. Verified voltage L1 120 l2 122 htr 243 air 003. Called Techline and explained operation and failure while customer is running, Techline recommends replacing door switch and motor to begin with as windings may be opening under load after running for extended periods.
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to check gas range for yellow flames. Tested all burners and all flames are nice and blue and flame heights are proper. Inspected burners and burner caps and then re-tested unit with all burners on at the same time for several minutes. All burners stay consistent with only a small amount of yellow tips periodically. Informed customer that yellowing is caused by air gas mixture or additives in the gas supply. Customer said they have used a humidifier over the past few weeks and that is when they have noticed more yellowing. Informed that the humidifier changes the moisture content in the air and Therefore changes the air gas mixture. Instructed on cleaning tips long term for the burners. All functions check at this time job complete
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site and replaced damaged refrigerator door and nameplate. All checks good, job complete."
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to replace damage refrigerator door name plate and shelf. All checks good, job complete"