Local Reviews
for Dona

Rated 5.0 out of 5 stars based on 18 customer reviews

Map of Temple, TX

Great service





Map of Georgetown, TX

Wonderful technician. I will always request her.




Loved the timeframe, always on time and so courteous


Map of Holland, TX

Wonderful service, Knowledgable Technician!




Dona was incredibly transparent and clearly an expert technician. She presented me with step-by-step information about her approach to identifying the problem and was able to very quickly find the issue. She had the part that needed to be replaced in her truck and was able to resolve the issue in the first service appointment- greatly appreciated since we have been without a fridge or freezer for a week!


Map of Temple, TX

Amazing service




Dona was very professional and kind! When entering the house she put shoe coverings on which I always appreciate! She was excellent in explaining the problems with both items I needed repaired.


Map of Georgetown, TX

Great service!




The lady who came out was polite and did an excellent job! I will recommend appliance express to others.


Map of Belton, TX

Great service




The service was great. Technician was friendly and professional. The appointment was easy to set up and reschedule. Technician arrived within appointment window. Our appliance was fixed without any fuss. Thank you!


Map of Harker Heights, TX

Great Service!




Dona was very nice and professional!


Map of Harker Heights, TX

Ivelis




Good service


Map of Temple, TX

Great Service




Dona was exceptional! She answered all of my questions and there were a lot of questions. She was very professional and knowledgeable and I was so glad that she was the technician sent for the return repair. They had to order a part and come back.


Map of Temple, TX

GREAT SERVICE




Technican, was friendly, very knowlegble,and prompt.Service was done within 2 days of call in, very satisfied.GOOD JOB


Great Service




Finally, was able to fix the problem, that others couldn't


Awesome Tech




Dona is a great tech. Explained the repair and triple checked her work.


Bessie




Donna was great and knowlegable of the issue we were having. Had it resolved in 5 minutes.


Washer machine review




Tech was very helpful and detail.


Don





Dona W.

Dona W.

MICROWAVE WHIRLPOOL WMH76719CS2 "Arrived on site for door lock error, found that lower interlock was stuck in the lock position not allowing for door closure. Adjusted interlock and ran unit numerous times. Unit is now heating and running as normal. No error. All operations check good on unit."

Near Abraham Lincoln St, Manor, TX 78653
Dona W.

Dona W.

RANGE JENN-AIR JGD3430GB00 "Arrived on site for right front burner still clicking intermittently during operation. Turned right front burner on and burner ignited like normal. Started numerous times trying to duplicate issue but would not duplicate symptom. Removed burner cap and verified ignitor and cap were clean. Unit was clean, reassembled burner and turned on right front burner. Burner ignited and was not clicking, filled pan with water and started burner still was not clicking. Moved pan around and applied pressure to try and duplicate symptom. Had customer start cooking on burner as she would normally do with oatmeal. When customer started cooking burner ran as normal for first 5 minutes, when customer would tap pan ignitor would start clicking then stop once customer moved burner cap with spoon unit would stop. Tried other burners with same procedure and other burners did not start clicking. Units ignitor, harness, spark module, and manifold have all been replaced. All parts

Near Stinnett Mill Rd, Salado, TX 76571
Dona W.

Dona W.

DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site to replace adjuster kit, when arrived found wheels had busted off of old adjuster. Replaced with new adjuster kit. Showed customer how to use new adjusters as the adjuster latch has moved to the inside. Ran unit through quick cycle to verify operations. Unit checks good and all water connections dry. Discussed soap usage with customer as unit is over sudsing a small amount. Units is filling, heating washing and draining properly. All water connections dry at time of service."

Near Sturbridge Dr, Temple, TX 76502
Dona W.

Dona W.

WASHER WHIRLPOOL WTW7800XW2 "Arrived on site to replace bearing kit due to error code and bearing failure. Used bearing kit, tub puller, and bearing tool for replacement. After replacement, unit no longer has error and no abnormal noises. Wet tested and found no leaks. Unit is running to specifications. Customer to monitor unit to ensure no leaks after bearing and seal replacement."

Near Windy Oak Rd, Belton, TX 76513
Dona W.

Dona W.

WASHER WHIRLPOOL WFW96HEAC0 "Arrived on site for f8e1 error, customer stated that unit will sometimes just sit and not advance and other cycles unit will start flashing f8e1. Ran unit through diagnostics and found error of f8e1 stored. Unit ran through diagnostics with no failure. Found excessive sudsing still occurring , customer stated she has ran a few loads since last tech and had not uses any detergent. Checked pressure hose and air dome. Blew through pressure hose to clear anything blocking air dome. Added clothing to washer and ran a full cycle with no detergent. Unit went through entire cycle with no failure. Counted down appropriately with no failure. Not able to duplicate error code. Instructed customer to run unit with appropriate amount of detergent going forward. If problem does persist suspect faulty pressure switch. All operations check to specifications at this time. Not able to duplicate problem. Asked customer to monitor and take video when unit goes to fault. All wa

Near Lago Terra Blvd, Belton, TX 76513
Dona W.

Dona W.

DRYER SAMSUNG DV45H7000EW/A2 Unit was brought in to AEX office. Unit was no longer heating. Found open thermostat caused by heating element starting to expand to duct. Replaced duct assy. No electrical outlets are available to check unit. New element and thermostat ohm good. MS quoted customer price over the phone and office will collect payment. Customer needs to check ducting at home to make sure they have good airflow as well.

Near Northwest Blvd, Georgetown, TX 78628
Dona W.

Dona W.

REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for deli control and deli wire harness replacement. Replaced deli control and wire harness.Verified operations after replacement deli control is now cycling options and water is working. All operations check good and all water connections dry.

Near Hunter Ace Way, Cedar Park, TX 78613
Dona W.

Dona W.

DISHWASHER MAYTAG MDB8949SBM3 "Arrived on site for lock staying on ui. Tried pushing lock to unlock was not able to get lock to go off. Removed power to unit then removed connector to ui and restored power. Closed door and unit went into drain indicating stuck key. Quoted customer for part new UI stainless All water connections dry, not able to run unit as ui is not responsive."

Near Vestavia Ridge Ln, Cedar Park, TX 78613
Dona W.

Dona W.

RANGE WHIRLPOOL WFE540H0AS1 "Arrived on site for bake element had caught on fire. Customer had already replaced element but unit would not heat. Found control no longer sending voltage to element. Replaced main control and verified all operations working properly, tested cooktop and oven for correct temps. All operations check good. Customer had unit pulled out and customer reinstalled unit after repair."

Near White Oak Way, Killeen, TX 76549
Dona W.

Dona W.

OVEN HOTPOINT RB757WC2WW "Arrived on site for seal on door stating it was broken, found lower part of door gasket is worn but cosmetic and still fully functional. Tested temperatures in oven and no heat is escaping. Temperatures check within mfg spec. Found cooktop working to spec as well. All operations check good. Tenant is new renter, unit smells and shows residue that oven cleaner has been used inside of unit. Unit is fully functional."

Near Lucille Dr, Killeen, TX 76549
Dona W.

Dona W.

COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site for customer stating that large burner not working correctly, verified operation of all burners. Showed customer burner operation of element will not stay on constantly. Once it reaches temperature it will turn off and cycle back on once temperatures are reached. Showed cycling on all burners. Took picture of all burners working. All operations check good."

Near Killeen, TX 76542
Dona W.

Dona W.

MICROWAVE GE JVM1870SF001 "Arrived on site for no operation, control does light up when pressing start to begin cycle unit does not start. Tested interlock switch upper switch is not showing door is in closed position. Found latch body is no longer holding switch tightly in place either. Also found inner door with piece missing. Unit will need door switches, latch body and door. Door is showing as not in stock expart. Office will need to contact ahs for expart on door Unit is left unplugged. Will need autho if door is found. Ordering CNOTE door expart and CNOTE autho ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (EXPART DOOR) and 1 WB06X10289 (latch body) and 1 WB24X10069 (switch-micro) and 1 WB24X829 (switch,door sense) and 1 WB24X830 (sw-monitor) and 1 WB56X10344 (door asm)"

Near Sykes Ln, Killeen, TX 76542
Dona W.

Dona W.

DISHWASHER ESTATE TUD4700SU1 "Arrived on site for unit leaking out of front of unit, found gasket no longer holding a seal, found venting completely clogged off with paper, causing unit to drip and hold moisture. Replaced gasket. Verified operations check good. All water connections dry."

Near White Eagle Pass, Georgetown, TX 78626
Dona W.

Dona W.

DRYER AMANA NED4700YQ0 "Arrived on site for no operation, found open thermal fuse. Replaced thermal fuse and checked temperatures and air flow was good. All operations check good. "

Near Village Commons Blvd, Georgetown, TX 78633
Dona W.

Dona W.

Arrived on site for water overflowing from bleach dispenser, found solenoid on valve staying open longer in cycle than normal. Replaced fill valve and verified all operations check good. Ran unit numerous times. Verified wash spin and drain. Unit running to specifications all water connections dry. Collected 340.23 on check charged 159.99 labor and part 154.31 tax 25.93. Customer paid by check 7520. All water connections dry.

Near Copper Ridge Loop, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for f9 error code, removed cover of terminal block and found neutral line on L2. Removed cord and seated properly on correct wiring. Verified operations check good. Checked temperatures, unit preheating and all cooktop elements working. Did unplug unit after checking as unit is in a vacant apartment.

Near Jollyville Rd, Austin, TX 78759
Dona W.

Dona W.

Arrived on site for complaint of unit out of balance, upon arrival customer states that machine is working correctly on all cycles with all clothing except her king size comforter. Customer states that unit will go off level with the comforter. Inspected unit with clothing inside and all operations are checking correctly, unit fills, agitates, drains and spins well. Did not find any issues with the way unit runs. Instructed customer to use bedding cycle, and reduce spin speed. Customer does not have any other complaints about machine other then it sometimes goes off level with king size comforter. All operations check good, all water connections dry.

Near Switchgrass Cove, Austin, TX 78750
Dona W.

Dona W.

Arrived on site for customer states that sensors not working, upon arrival customer stated that u it starts up on its own then shuts off. Found wrinkle prevent on. Showed customer how to turn on and off. Verified all operations check correctly. Unit is heating properly. Ducting is clear. All operations check good.

Near Switchgrass Cove, Austin, TX 78750
Dona W.

Dona W.

Arrived on site for no heat condition. Found wiring burned at element, heating coils broken on top coil. Also found a previous company had crossed wires on thermal cutoff causing cutoff to arc and corrode wiring enough that it has fallen apart on connector. Also found timer not advancing correctly and knob is broken not showing direction. Unit will need new element, thermal cutoff, timer, timer knob, and wiring harness to repair unit.unit is unplugged and broken wiring has been taped. Instructed customer not to plug unit back in, as it is not safe. Harness is a psp part so will need to reschedule for 9/27/18. Unit will need to be delinted upon return as well.

Near Davy Crockett, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for the unit door will not close. Tested the unit and found the strike on the door is broken. Found the unit will need a new strike and latch. Quoted customer for the lever door $25.97, latch $99.08 and labor fl220 $189.99 plus tax. Total of $341.03 customer already pair 108.24. Balance due was 232.79 paid in check form. After replacement door is locking and all operations check correctly. All water connections dry.

Near Pace Park Rd, Salado, TX 76571